(Version 03) DoT Ruling for Enhanced
Transcription
(Version 03) DoT Ruling for Enhanced
Product Advisory US DoT Ruling: “Enhancing Airline Passenger Protections’’ Baggage Disclosure Product Advisory Number: Version: 1388 03 Load To Production: Loaded on 24-Jan-12 Hyperlink will be enhanced on 09-Feb-12 High Level Description: Effective 24 January 2012, the US Department of Transportation (DoT) has mandated for trips wholly within the U.S. or to/from the U.S. that full baggage allowance and baggage charges data must be displayed at fare quote, added to e-ticket receipt at ticketing, and included in email trip confirmations. Impact Summary: The impact extends to travel agencies, Meridian hosted airlines and airline IT subscription customers Reason For Issue: Third notification – updates to information included in printed documents: Beginning on 9th February, the hyperlink that was added to the passenger th itinerary/invoice documents effective 24 January will be enhanced. The new hyperlink will take the customer directly to the validating carrier’s baggage information webpage. Documents include the Apollo DYO, Galileo ETKT Receipt, and Worldspan LLI. th Customer Impact: Internal Only Developers Agency Customers Airline Customers eCommerce Customers Car, Hotel, Rail or Cruise Customers Galileo System: Apollo Worldspan Load To Copy: Available now Web Services: (API and Messaging) No changes to APIs Issue History: Version 01 – Issued 20-Jan-12 Version 02 – Issued 23-Jan-12 February 27, 2012 EST ©2011 Travelport. All rights reserved. All Travelport logos and marks as well as all other Travelport proprietary materials depicted herein are the property of Travelport LP and/or its affiliates. GMT Page 1 Product Advisory US DoT Ruling: “Enhancing Airline Passenger Protections’’ Baggage Disclosure Overview th Effective 24 January 2012, the US Department of Transport (DoT) has mandated for trips wholly within the United States, or to/from the United States, that free baggage allowance and baggage charges data must be displayed at fare quote (specific itinerary pricing) and added to e-ticket confirmations. th From 24 January 2012, Travelport will be providing the following enhancements: 1. Travelport ViewTrip™ (all versions) will provide a link to the baggage details for the operating carrier of each segment in an itinerary 2. Travelport corporate products Traversa and Trip Manager will have a link to the baggage details for the operating carrier for each segment placed on their consumer confirmation pages 3. Travelport will provide an advisory on the passenger itinerary/invoice, issued at ticketing time, that includes a baggage information hyperlink to direct the customer to an indexed alphabetical list of carrier baggage detail hyperlinks. These documents include: • Worldspan LLI • Apollo DYO • Galileo ETKT Host Receipt Beginning February 9, the advisory baggage information hyperlink on the itinerary/invoice will now direct the customer to the validating carriers’ baggage information webpage. If the carriers’ hyperlink does not take the customer to its webpage, the indexed alphabetical mytripandmore.com/baggage.aspx page will display. The existing mytripandmore.com/baggage.aspx page with the indexed alphabetical list of airline URL’s will stay in place for customers who wish to download for their own purposes. 4. Baggage Allowance data contained within pricing/fare quote displays in Galileo, Worldspan and Apollo will enhance processing to return the first marketing carrier data for trips wholly within the US or US Territories and the most significant marketing carrier for trips to/from the US or US Territories. That carrier’s baggage rules will then apply to the journey. Please note that Fare Quote Best Buy and Low Fare Finder (FQBB//$BB/4PLF) products are not subject to change as a result of these enhancements. February 27, 2012 ©2011 Travelport. All rights reserved. All Travelport logos and marks as well as all other Travelport proprietary materials depicted herein are the property of Travelport LP and/or its affiliates. Page 2 Product Advisory US DoT Ruling: “Enhancing Airline Passenger Protections’’ Baggage Disclosure Detail and Customer Examples ViewTrip ViewTrip is Travelport’s electronic itinerary/invoice solution that can be used to email itinerary and electronic receipt information to passengers. A direct link (URL) to the operating carrier for each segment present in the itinerary/invoice will be provided. The link will direct the customer straight to the airline baggage pages. Until such time that interline and codeshare itineraries are fully governed by this ruling (targeted for June 2012), it is acceptable for ViewTrip to provide a link for the operating carrier of each segment in an itinerary. Corporate Products Traversa and Trip Manager will include a direct link (URL) to the operating carrier for each segment on the Traveler UI (consumer confirmation page of completed purchase). Traversa Review Trip Details Page: February 27, 2012 ©2011 Travelport. All rights reserved. All Travelport logos and marks as well as all other Travelport proprietary materials depicted herein are the property of Travelport LP and/or its affiliates. Page 3 Product Advisory US DoT Ruling: “Enhancing Airline Passenger Protections’’ Baggage Disclosure Trip Manager Trip Review Details Page: February 27, 2012 ©2011 Travelport. All rights reserved. All Travelport logos and marks as well as all other Travelport proprietary materials depicted herein are the property of Travelport LP and/or its affiliates. Page 4 Product Advisory US DoT Ruling: “Enhancing Airline Passenger Protections’’ Baggage Disclosure Electronic Ticket Confirmations Documents An advisory message to instruct a consumer to contact the carrier for baggage information will print on the passenger itinerary/invoice document. Effective from 9 February 2012, Travelport will provide an advisory on the passenger itinerary/invoice issued at ticketing time that includes a baggage information hyperlink to direct the customer to the validating carrier’s baggage information webpage. This link will automatically re-direct customers from the mytripandmore.com webpage directly to that of the baggage information for the specified carrier. Galileo ETKT Receipt Example: THIS ETKT ITINERARY/RECEIPT MAY BE REQUIRED AT CHECK-IN AND MUST BE PRESENTED TO CUSTOMS AND IMMIGRATION IF REQUESTED NAME: BAGGAGE/MEGAN ATL PRODUCT ACCEPTANCE TEST PCC 12JAN12 IATA: 12345675 1G-LNNNLC TICKET NO. 001 5508958259 PLACE OF ISSUE: ATLANTA /GB FCIG ISSUED BY: AMERICAN AIRLINES AGENT C99149 FARE TAX TAX TAX TOTAL EQV FARE PAID USD 1546.06 3.20AY 72.70US 10.40XT GBP 1055.30 GBP 969.00 FORM OF PAYMENT: CHEQUE ATL AA DFW Q27.91Q9.30 740.47AA ATL Q27.91 740.47 USD1546.06END ZPATLDFW XT 4.80ZP5.60XF ATL4.5DFW4.5 BAGGAGE CHARGES ON MYTRIPANDMORE.COM/BAGGAGEDETAILSAA.BAGG CARRIAGE AND OTHER SERVICES PROVIDED BY THE CARRIER ARE SUBJECT TO CONDITIONS OF CARRIAGE- WHICH ARE HEREBY INCORPORATED BY REFERENCE. THESE CONDITIONS MAY BE OBTAINED FROM THE ISSUING CARRIER. PASSENGERS ON A JOURNEY INVOLVING AN ULTIMATE DESTINATION OR A STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE ARE ADVISED THAT INTERNATIONAL TREATIES KNOWN AS THE MONTREAL CONVENTION- OR ITS PREDECESSOR- THE WARSAW CONVENTION- INCLUDING ITS AMENDMENTS (THE WARSAW CONVENTION SYSTEM)- MAY APPLY TO THE ENTIRE JOURNEY- INCLUDING ANY PORTION THEREOF WITHIN A COUNTRY. FOR SUCH PASSENGERS- THE APPLICABLE TREATY- INCLUDING SPECIAL CONTRACTS OF CARRIAGE EMBODIED IN ANY APPLICABLE TARIFFS- GOVERNS AND MAY LIMIT THE LIABILITY OF THE CARRIER. CHECK WITH YOUR CARRIER FOR MORE INFORMATION. AA 1533 10MAR ATLANTA/ ATL AA 536 20MAR DALLAS FO/ DFW DALLAS FO/ DFW ATLANTA/ ATL 0615 0630 OK Y 2PC OK Y 2PC RLOC: AA -MOYJIO February 27, 2012 ©2011 Travelport. All rights reserved. All Travelport logos and marks as well as all other Travelport proprietary materials depicted herein are the property of Travelport LP and/or its affiliates. Page 5 Product Advisory US DoT Ruling: “Enhancing Airline Passenger Protections’’ Baggage Disclosure Worldspan Itinerary Receipt Example: 000896 ITINERARY RECEIPT PAGE NO. 1 BAGGAGE/MEGAN 16DEC11 * ELECTRONIC TICKET * POSITIVE IDENTIFICATION REQUIRED AT CHECK-IN **REQUEST TERMS/CONDITIONS OF TRAVEL AND CARRIER LIABILITY NOTICES FROM TRAVEL AGENCY OR THE TRANSPORTING CARRIER.** RESTRICTIONS-NONREF/CHG FEE/NONEND/ ISSUED BY-WORLDSPAN TRAVEL PRODUCT DEVELOPMENT KANSAS CITY MO A TH 01MAR LV ATLANTA 530P DELTA 12L OK DINNER 02MAR AR LONDON/GATWICK 700A BAGS ALLOWED- 1PIECE 0STOP 767 NOT VALID FOR TRAVEL-BEFORE /AFTER 01MAR A TU 20MAR LV LONDON/HEATHROW 200P DELTA 9L OK LUNCH AR ATLANTA 745P BAGS ALLOWED- 1PIECE 0STOP 764 NOT VALID FOR TRAVEL-BEFORE 04MAR/AFTER 01MAR TICKET NUMBER(S): E0067006387093 AIR FARE 467.00 TAX 564.10 TOTAL AIR FARE 1031.10 AMOUNT DUE 1031.10 THIS AMOUNT IS TO BE PAID BY: CHECK THANK YOU FOR YOUR BUSINESS BAGGAGE CHARGES ON MYTRIPANDMORE.COM/BAGGAGEDETAILSDL.BAGG February 27, 2012 ©2011 Travelport. All rights reserved. All Travelport logos and marks as well as all other Travelport proprietary materials depicted herein are the property of Travelport LP and/or its affiliates. Page 6 Product Advisory US DoT Ruling: “Enhancing Airline Passenger Protections’’ Baggage Disclosure Apollo DYO Example: BAGGAGE/MEGAN JAN 11 2012 21435 XX0ABC BAGGAGE CHARGES ON MYTRIPANDMORE.COM/BAGGAGEDETAILSDL.BAGG 15 FEB 12 - WEDNESDAY DELTA 1516 COACH CLASS LV: DENVER 615A AR: ATLANTA 1108A ARRIVAL TERMINAL-SOUTH REFRESH AT COST 22 FEB 12 - WEDNESDAY DELTA 1816 COACH CLASS DEPART TERMINAL- SOUTH LV: ATLANTA 810A AR: DENVER 942A REFRESH AT COST TICKET NUMBER/S: DENNY/SCOTT EQUIP-M90 NONSTOP MILES- 1199 ELAPSED TIME- 2:53 EQUIP-738 NONSTOP MILES- 1199 ELAPSED TIME- 3:32 9900142727 ELECTRONIC CASH AMOUNT 1986.98 TAX 170.62 AIR TRANSPORTATION TOTAL 2157.60 SUB TOTAL AMOUNT DUE February 27, 2012 CONFIRMED CONFIRMED 2157.60 2157.60 2157.60 ©2011 Travelport. All rights reserved. All Travelport logos and marks as well as all other Travelport proprietary materials depicted herein are the property of Travelport LP and/or its affiliates. Page 7 Product Advisory US DoT Ruling: “Enhancing Airline Passenger Protections’’ Baggage Disclosure Carrier Baggage Hyperlinks Page The hyperlink to MYTRIPANDMORE.COM/BAGGAGE.ASPX when pasted into an internet browser will take the customer to an indexed, alphabetical list of carrier baggage detail hyperlinks. These hyperlinks will provide the consumer access to a carrier’s website for baggage allowance/charges and information on 1st and 2nd baggage details as well as carry-on baggage information. If you operate an online consumer-booking tool or produce confirmation documents from a nonTravelport GDS source, it is required that consumers are informed that additional fees for bags may apply and where consumers can go to see these fees. Should you have any questions or concerns regarding DoT compliance, please contact your booking tool provider or Travelport account representative to ensure you have necessary updates in place. February 27, 2012 ©2011 Travelport. All rights reserved. All Travelport logos and marks as well as all other Travelport proprietary materials depicted herein are the property of Travelport LP and/or its affiliates. Page 8 Product Advisory US DoT Ruling: “Enhancing Airline Passenger Protections’’ Baggage Disclosure Itinerary Pricing There are no changes to the screen layout for itinerary pricing. The only change is the processing to select the carriers whose baggage rules apply to the journey. Example 1: US Domestic, Interline The first marketing carrier’s rules apply to all each checked portion. In the example below, Carrier XX is the first marketing carrier. XX rules apply to each checked portion. 1.1PASSENGER/ONE*ADT 1 XX2277Y 01MAR TH ATLORD SS1 2*YY3844Y 10MAR SA ORDATL SS1 835A 953A/O $ 740A 1030A/O $ Worldspan Entry: >4P Response 1 2 3 4 5 6 1234567890123456789012345678901234567890123456789012345678901234 >4P( PNR PRICED ON 18JAN FOR TKTG ON 18JAN * PRICING RULES VALIDATING CARRIER DEFAULT XX * SURCHARGE APPLIED * **CARRIER MAY OFFER ADDITIONAL SERVICES**SEE >4P|DASO( ** 01MAR DEPARTURE DATE/ 01MAR IS LAST DATE TO TICKET * FARE MAY CHANGE UNLESS TICKETED * TICKET ADT01 *TTL BASE USD 1741.40 1741.40 TX/FEE USD 152.20 152.20 TKT TTL USD 1893.60 1893.60 FBC ADT Y0*YA2AA ADT ATL XX CHI Q27.91 838.14YY ATL Q27.91Q9.30 838.14USD1741.40 END XX ZPATLORD XT5.00AY9.00XF ATL4.5ORD4.5 TX 130.60US 7.60ZP 5.00AY 9.00XF BAGGAGE ALLOWANCE ADT XX ATLORD 2PC XX ORDATL 2PC February 27, 2012 ©2011 Travelport. All rights reserved. All Travelport logos and marks as well as all other Travelport proprietary materials depicted herein are the property of Travelport LP and/or its affiliates. Page 9 Product Advisory US DoT Ruling: “Enhancing Airline Passenger Protections’’ Baggage Disclosure Galileo Entry: >FQ Response 1 2 3 4 5 6 1234567890123456789012345678901234567890123456789012345678901234 >FQ PSGR FARE TAXES TOTAL PSG DES FQG 1 GBP 1092.00 95.50 1187.50 ADT GUARANTEED GRAND TOTAL INCLUDING TAXES **** GBP 1187.50 **ADDITIONAL FEES MAY APPLY**SEE >FOí **CARRIER MAY OFFER ADDITIONAL SERVICES**SEE >FQ/DASOí ADT RATE USED IN EQU TOTAL IS BSR 1USD - 0.6269986GBP ADT LAST DATE TO PURCHASE TICKET: 01MAR12 ADT E-TKT REQUIRED ADT TICKETING AGENCY XG4 ADT DEFAULT PLATING CARRIER AF NGGF FARES QUOTED **ADDITIONAL FEES MAY APPLY**SEE >FOí BAGGAGE ALLOWANCE ADT XX ATLCHI 2PC XX CHIATL 2PC > February 27, 2012 ©2011 Travelport. All rights reserved. All Travelport logos and marks as well as all other Travelport proprietary materials depicted herein are the property of Travelport LP and/or its affiliates. Page 10 Product Advisory US DoT Ruling: “Enhancing Airline Passenger Protections’’ Baggage Disclosure Apollo Entry: >$B Response 1 2 3 4 5 6 1234567890123456789012345678901234567890123456789012345678901234 >$B-*N17 *FARE GUARANTEED AT TICKET ISSUANCE* E-TKT REQUIRED **CARRIER MAY OFFER ADDITIONAL SERVICES**SEE >$B/DASOí LAST DATE TO PURCHASE TICKET: 01MAR12 $B-1 C18JAN12 ATL XX CHI Q27.91 838.14Y0 YY ATL Q27.91Q9.30 838.14YA2AA USD1741.40END ZP ATLORD FARE USD 1741.40 TAX 5.00AY TAX 130.60US TAX 9.00XF TAX 7.60ZP TOT USD 1893.60 TICKETING AGENCY N17 DEFAULT PLATING CARRIER XX US PFC: XF ATL4.5 ORD4.5 BAGGAGE ALLOWANCE ADT XX ATLCHI 2PC XX CHIATL 2PC February 27, 2012 ©2011 Travelport. All rights reserved. All Travelport logos and marks as well as all other Travelport proprietary materials depicted herein are the property of Travelport LP and/or its affiliates. Page 11 Product Advisory US DoT Ruling: “Enhancing Airline Passenger Protections’’ Baggage Disclosure Example 2: To/From US, Most Significant Carrier (MSC) Baggage Rules Apply Carrier YY is the MSC The MSC carrier is YY (providing transportation between JFK and LHR), therefore YY’s baggage allowance and charges apply to the baggage trip. 1.1PASSENGER/ONE*ADT 1 XX 86Y 01MAR TH ATLJFK HK1 2 YY 100Y 01MAR TH JFKLHR HK1 135P 610P 405P/O 620A|1/ Worldspan Entry: >4P Response 1 2 3 4 5 6 1234567890123456789012345678901234567890123456789012345678901234 >4P( PNR PRICED ON 18JAN FOR TKTG ON 18JAN * PRICING RULES VALIDATING CARRIER DEFAULT YY **CARRIER MAY OFFER ADDITIONAL SERVICES**SEE >4P|DASO( ** 01MAR DEPARTURE DATE/ 15FEB IS LAST DATE TO TICKET * FARE MAY CHANGE UNLESS TICKETED * TICKET ADT01 *TTL BASE USD 2900.00 2900.00 TX/FEE USD 211.70 211.70 TKT TTL USD 3111.70 3111.70 FBC ADT F0*Y ADT ATL XX NYC917.21YY LON1983.00NUC2900.21END ROE1.00YY XT 181.00YQ9.00XF ATL4.5JFK4.5 TX 16.70US 5.00AY 181.00YQ 9.00XF BAGGAGE ALLOWANCE ADT YY ATLLHR 1PC February 27, 2012 ©2011 Travelport. All rights reserved. All Travelport logos and marks as well as all other Travelport proprietary materials depicted herein are the property of Travelport LP and/or its affiliates. Page 12 Product Advisory US DoT Ruling: “Enhancing Airline Passenger Protections’’ Baggage Disclosure Galileo Entry: >FQ Response 1 2 3 4 5 6 1234567890123456789012345678901234567890123456789012345678901234 >FQ PSGR FARE TAXES TOTAL PSG DES FQG 1 GBP 1825.00 130.00 1955.00 ADT GUARANTEED GRAND TOTAL INCLUDING TAXES **** GBP 1955.00 **ADDITIONAL FEES MAY APPLY**SEE >FOí **CARRIER MAY OFFER ADDITIONAL SERVICES**SEE >FQ/DASOí ADT RATE USED IN EQU TOTAL IS BSR 1USD - 0.6269986GBP ADT LAST DATE TO PURCHASE TICKET: 15FEB12 ADT E-TKT REQUIRED ADT TICKETING AGENCY XG4 ADT DEFAULT PLATING CARRIER YY NGGF FARES QUOTED BAGGAGE ALLOWANCE ADT YY ATLLON 1PC > February 27, 2012 ©2011 Travelport. All rights reserved. All Travelport logos and marks as well as all other Travelport proprietary materials depicted herein are the property of Travelport LP and/or its affiliates. Page 13 Product Advisory US DoT Ruling: “Enhancing Airline Passenger Protections’’ Baggage Disclosure Apollo Entry: >$B Response 1 2 3 4 5 6 1234567890123456789012345678901234567890123456789012345678901234 >$B-*N17 *FARE GUARANTEED AT TICKET ISSUANCE* E-TKT REQUIRED **CARRIER MAY OFFER ADDITIONAL SERVICES**SEE >$B/DASOí LAST DATE TO PURCHASE TICKET: 15FEB12 $B-1 C18JAN12 ATL XX NYC Q9.30 917.21F0 YY LON 1983.00Y NUC2909.51END ROE1.0 FARE USD 2910.00 TAX 5.00AY TAX 16.70US TAX 9.00XF TAX 181.00YQ TOT USD 3121.70 TICKETING AGENCY N17 DEFAULT PLATING CARRIER YY US PFC: XF ATL4.5 JFK4.5 BAGGAGE ALLOWANCE ADT YY ATLLON 1PC > February 27, 2012 ©2011 Travelport. All rights reserved. All Travelport logos and marks as well as all other Travelport proprietary materials depicted herein are the property of Travelport LP and/or its affiliates. Page 14 Product Advisory US DoT Ruling: “Enhancing Airline Passenger Protections’’ Baggage Disclosure Example 3: US Domestic itinerary - First Marketing Carrier does not file baggage allowance charges with ATPCO Carriers XX does not file with ATPCO, therefore, no baggage allowance data is returned for the journey. 1.1PASSENGER/ONE*ADT 1*XX 331Y 01MAR TH DENLAX SS1 2 YY1554Y 10MAR SA LAXATL SS1 3*ZZ3530Y 15MAR TH ATLDEN SS1 236P 230P 355P 411P/O P E 943P/O $ E 526P/O $ E Worldspan Entry: >4P Response 1 2 3 4 5 6 1234567890123456789012345678901234567890123456789012345678901234 >4P( PNR PRICED ON 18JAN FOR TKTG ON 18JAN * /-REFUNDABLE-/ * PRICING RULES VALIDATING CARRIER DEFAULT XX * SURCHARGE APPLIED * **CARRIER MAY OFFER ADDITIONAL SERVICES**SEE >4P|DASO( ** 01MAR DEPARTURE DATE/ 01MAR IS LAST DATE TO TICKET * FARE MAY CHANGE UNLESS TICKETED * TICKET BASE USD TX/FEE USD TKT TTL USD ADT01 2707.90 235.50 2943.40 *TTL 2707.90 235.50 2943.40 FBC ADT YUA*Y0*YUA ADT DEN XX LAX Q27.91 812.09YY ATL Q9.30 846.51ZZ DEN Q27.91Q 18.60 965.58USD2707.90END XX ZPDENLAXATL XT7.50AY13.50XF DEN4.5LAX4.5ATL4.5 TX 203.10US 11.40ZP 7.50AY 13.50XF BAGGAGE ALLOWANCE ADT XX DENLAX BAGGAGE ALLOWANCE DATA NOT AVAILABLE XX LAXATL CONTACT CARRIER - CHARGES MAY APPLY XX ATLDEN BAGGAGE ALLOWANCE DATA NOT AVAILABLE February 27, 2012 ©2011 Travelport. All rights reserved. All Travelport logos and marks as well as all other Travelport proprietary materials depicted herein are the property of Travelport LP and/or its affiliates. Page 15 Product Advisory US DoT Ruling: “Enhancing Airline Passenger Protections’’ Baggage Disclosure Galileo Entry: >FQ Response 1 2 3 4 5 6 1234567890123456789012345678901234567890123456789012345678901234 >FQ PSGR FARE TAXES TOTAL PSG DES FQG 1 GBP 1666.00 145.40 1811.40 ADT GUARANTEED GRAND TOTAL INCLUDING TAXES **** GBP 1811.40 **ADDITIONAL FEES MAY APPLY**SEE >FOí **CARRIER MAY OFFER ADDITIONAL SERVICES**SEE >FQ/DASOí ADT RATE USED IN EQU TOTAL IS BSR 1USD - 0.6269986GBP ADT LAST DATE TO PURCHASE TICKET: 01MAR12 ADT E-TKT REQUIRED ADT TICKETING AGENCY XG4 ADT DEFAULT PLATING CARRIER XX NGGF FARES QUOTED BAGGAGE ALLOWANCE ADT XX DENLAX BAGGAGE ALLOWANCE DATA NOT AVAILABLE XX LAXATL BAGGAGE ALLOWANCE DATA NOT AVAILABLE XX ATLDEN BAGGAGE ALLOWANCE DATA NOT AVAILABLE > February 27, 2012 ©2011 Travelport. All rights reserved. All Travelport logos and marks as well as all other Travelport proprietary materials depicted herein are the property of Travelport LP and/or its affiliates. Page 16 Product Advisory US DoT Ruling: “Enhancing Airline Passenger Protections’’ Baggage Disclosure Apollo Entry: >$B Response 1 2 3 4 5 6 1234567890123456789012345678901234567890123456789012345678901234 >$B-*N17 *FARE GUARANTEED AT TICKET ISSUANCE* E-TKT REQUIRED **CARRIER MAY OFFER ADDITIONAL SERVICES**SEE >$ LAST DATE TO PURCHASE TICKET: 01MAR12 $B-1 C18JAN12 DEN XX LAX Q27.91 812.09YUA YY ATL Q9.30 846.51Y0 ZZ DE Q27.91Q18.60 965.58YUA USD2707.90END ZP DENLAXATL FARE USD 2707.90 TAX 7.50AY TAX 203.10US TAX 13.50XF TA 11.40ZP TOT USD 2943.40 E /-REFUNDABLE-/ TICKETING AGENCY N17 DEFAULT PLATING CARRIER XX US PFC: XF DEN4.5 LAX4.5 ATL4.5 BAGGAGE ALLOWANCE ADT XX DENLAX BAGGAGE ALLOWANCE DATA NOT AVAILABLE XX LAXATL BAGGAGE ALLOWANCE DATA NOT AVAILABLE XX ATLDEN BAGGAGE ALLOWANCE DATA NOT AVAILABLE > February 27, 2012 ©2011 Travelport. All rights reserved. All Travelport logos and marks as well as all other Travelport proprietary materials depicted herein are the property of Travelport LP and/or its affiliates. Page 17 Product Advisory US DoT Ruling: “Enhancing Airline Passenger Protections’’ Baggage Disclosure THE INFORMATION CONTAINED IN THIS DOCUMENT IS CONFIDENTIAL AND PROPRIETARY TO TRAVELPORT Copyright Copyright © Travelport and/or its affiliates. All rights reserved. Travelport provides this document for information purposes only and does not promise that the information contained in this document is accurate, current or complete. This document is subject to change without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose other than the licensee’s personal use without the prior written permission of Travelport and/or its affiliates. Trademarks Travelport and/or its affiliates may have registered or unregistered patents or pending patent applications, trademarks copyright, or other intellectual property rights in respect of the subject matter of this document. The furnishing of this document does not confer any right or license to or in respect of these patents, trademarks, copyright, or other intellectual property rights. All other companies and product names are trademarks or registered trademarks of their respective holders. February 27, 2012 ©2011 Travelport. All rights reserved. All Travelport logos and marks as well as all other Travelport proprietary materials depicted herein are the property of Travelport LP and/or its affiliates. Page 18