follett higher education group

Meeting the needs
of today, anticipating the
needs of tomorrow
FOLLETT
HIGHER
EDUCATION
GROUP
One Partner, Endless Possibilities
At Follett Higher Education
Group, we share your goal:
helping students succeed
The environment in education today requires constant
invention. Institutions face new challenges and are
testing and trying new approaches to help their students
succeed. From implementing the latest technology
to lowering the cost of course materials, schools are
seeking ways to stay ahead of the curve.
Today, Follett is better positioned than ever before to help you attract,
engage and retain students, and to drive student success by:
•
Bringing innovative programs and solutions to your campus, built
around your unique needs and goals.
• Creating tailored course material strategies that focus on
maximizing access and driving affordability.
• Helping our campus partners understand the
digital transformation and navigate the best approach to
implementation.
We do it all with the highest standards of integrity, proven processes
and our unmatched experience in education.
EXPERT
“We work very closely with Follett at the local campus level and at
the system administration level. They even attend our curriculum
meetings to help us develop and refine our text strategy. We go to
them first to get the materials we need and answers to the important
questions. They truly provide a ‘concierge’ level of service.”
Kara Monroe – Assistant Vice Provost, Center for Instructional
Technology, Ivy Tech Community College
Tailored solutions and
strategy based on years
of experience
We are exclusively focused on the education market. With our
network of more than 900 campus stores and more than 1,600
independent store partners, Follett buys and sells more course
materials, gear, gifts and supplies than anyone else. We offer a range
of solutions to increase affordability and access, and we understand
the latest digital options. With a firm belief in creating solutions
directly with our campus partners, our ability to listen, learn and
evolve our products and services enables your institution to stay
ahead of the quickly changing demands of today’s students.
With more than a century of experience in education, we work with
you to fully understand your school’s unique priorities, challenges
and opportunities to drive success. By combining our extensive
knowledge and our relationships with thousands of publishers and
content providers, we help our campus partners develop a tailored
approach to course materials. We don’t just provide product to
our customers; we provide expert perspective as well.
FACILITATOR
“I think it’s important to be partnered with an organization like
Follett who can help you research, vet info and pull the latest and
greatest learning resources into the classroom. I think it goes back
to that partnership and strategy of how we work together to make
sure the learning experience is best for the students.”
Dennis King – Director, Virtual College and Learning Technologies,
Fort Hays State University
More options,
more solutions
Institutions have limitless options when considering course material
solutions. It’s no longer as simple as selecting the right content and
format; now schools face rising pressure to address affordability and
develop a campus-wide course material and digital strategy. But
you don’t need to tackle these decisions alone. We act as your
advocate to find, secure and implement the best solutions
for your needs.
With the industry’s largest inventory of course materials and a
network of more than 7,000 publishers and providers, Follett brings
a unique understanding of the education landscape and the myriad
of course material options available. We can help you identify, source
and deliver the products and services that align with your goals.
We collaborate with you to create a flexible, tailored approach – a
strategy that keeps your campus well-equipped for success.
INNOVATOR
“We’ve seen a shift in how we relate to Follett as a school in
the last 5 years and it’s directly related to our use of technology in
the classroom. Follett used to just be our book seller. Now we view
them as our partner in this. They are a huge asset to us in
our ability to try to find more electronic resources and ebooks
for our kids.”
Gregory Klee – Vice Principal for Academic Affairs,
Chaminade College Preparatory
Staying ahead
means looking ahead
We work with our campus partners to create solutions for today
and tomorrow. We’re advancing education by helping institutions
implement new digital solutions and bridge the technology divide.
With a strong history of innovation, we continue to reshape campus
retail by introducing new business models and cost-savings solutions
without sacrificing our industry-leading service levels. Recent
innovations like Rent-A-Text® have saved students hundreds of
millions of dollars – and that’s just the beginning.
We continue to reshape the way academic materials and merchandise
are accessed and sold. Knowing that service levels drive experience
and engagement, we’re introducing new technology to meet
customer demand. Our new order management system and
distribution center are just two examples of driving better customer
service both in-store and online. And we’re continuing to redefine
the bookstore experience, making the campus store a destination for
students, faculty and communities.
We’re committed to collaborating with you to design,
develop and build new solutions and business models that
drive your success.
FOLLETT HIGHER EDUCATION GROUP
AT A GLANCE:
• 900+ campus stores
• 1,600+ independent campus stores
• 1,200+ online campus stores
• 1,000+ virtual bookstores
• 5 million+ students served
• 500,000 faculty members served
• 10,000+ employees
• Hundreds of thousands of titles
• 7,000+ publishers and education
service providers
• $2 billion+ in annual sales
• 130+ years in the industry
COURSE MATERIAL
STRATEGY
Schools are under increasing pressure to cut costs and remain at
the forefront of emerging digital technology. Achieving both takes a
partner that understands the challenges you face. Follett works with
campuses across the nation to create smart, flexible course material
strategies that embrace institutional priorities and are designed to
enhance learning outcomes and ensure student success.
COURSE MATERIAL STRATEGIES TO
DRIVE STUDENT SUCCESS
Follett approaches course material strategy with
a collaborative, three-step process:
KEY CONSIDERATIONS WHEN DEVELOPING
A COURSE MATERIAL STRATEGY:
Affordability: Offer solutions that drive savings and
meet faculty goals.
1Assess: Follett knows each school has unique
needs, challenges and opportunities. We work
with you to understand your specific goals.
Convenience: Make it easy to secure materials and
support, both online and in-store.
2Source: Because we aren’t tied to any single
publisher or format, we act as your advocate and
help identify the best partners and products to
achieve your goals. We work with you to create
a personalized approach with the right mix of print,
digital and custom content.
3Implement: Once the right approach is identified,
we engage the people, processes and resources
to bring it to life. Our technology, infrastructure
and experience ensures faculty and students
gain easy and convenient access to exactly the
right materials.
Access: Create the opportunity for all students to
have the right course materials.
Choice: Provide options for students and flexible
solutions for schools.
Assess
Source
Affordability
Access
Convenience
Choice
Implement
COURSE MATERIAL STRATEGY
THINKING STRATEGICALLY ABOUT COURSE
MATERIALS
Remain focused on outcomes and learning:
It’s easy to get swept up in the “latest and greatest”
course material options, formats and devices.
Staying focused on learning outcomes ensures that
the best course material choices are made.
Remain flexible: What works well today might not
be optimal for tomorrow. It’s important that today’s
course material choices are flexible enough to allow
for the changing environment. “Locking in” to a single
technology, device or approach is typically not the
best course of action.
Ongoing evaluation: Course material options
are changing rapidly. The days of reviewing textbook
adoptions once every 3-5 years have passed. Today,
it’s important to review adoption choices annually to
ensure that the adopted title and format is still the
best option to meet goals and objectives.
Manage the number of platforms and
applications adopted and used: When
incorporating digital material into a course material
strategy it’s important to ensure that productivity
increases, not decreases. It’s critical to consider and
manage student and faculty learning curves, and
to be aware of elements such as integration with
existing technologies and support systems.
Take advantage of Follett’s collaborative,
flexible approach: Follett provides a wide variety
of course material options and solutions, working
with you to develop a course material strategy
to meet your specific needs. From sourcing the
right content and format to implementing new
business solutions, we can help you determine the
best course material approach – for today and for
tomorrow. We work with you to create solutions
that drive student success while mitigating
cost and risks.
PARTNERING TO DRIVE STUDENT SUCCESS
Due to rising costs, Pepperdine University’s Executive MBA program was faced with
a tough decision: find a more accessible and affordable course material solution, or
cut back on course material content. Follett identified a partner, Copia Interactive,
to provide both trade and traditional course material content on pre-loaded tablets.
The all-digital solution generated more than 40 percent savings and provided
access to all required materials in a single, convenient location for students.
FOLLETT HIGHER EDUCATION GROUP
(800) 323-4506 www.fheg.follett.com
DRIVING
AFFORDABILITY
Affordability is a critical issue in education today, and Follett is
ready and able to assist your campus in developing solutions
that fit your unique needs. By providing the largest assortment
of affordable course materials, we are addressing the needs
of faculty while driving student success and savings. Through
our partnerships with schools and content providers, we are
developing new business models and solutions designed to
help lower the cost of education. Together, we can meet the
needs of today, and anticipate the challenges of tomorrow.
PARTNERING WITH CAMPUSES TO
PROVIDE SAVINGS AND CONVENIENCE
FOR STUDENTS
A Single Trusted Source: There are many
decisions in education that impact affordability. We
work as an expert and advocate – for the campuses,
faculty and students we serve – helping each to
make the most informed choice. Follett’s unique
ability to deliver the widest variety of new, used,
rental and digital products builds an assortment that
can meet campus and faculty goals while driving the
most affordable solutions.
Flexible Payment Options: Unlike other
retailers, students can use any form of tender
(including financial aid and campus cards) to pay for
materials. This unique benefit extends to all course
material purchases at schools served by Follett,
offering the ultimate in flexibility and convenience.
Driving Huge Savings with the Largest
Bookstore Textbook Rental Program in
the Industry: More than 900 Follett stores offer
Rent-A-Text® both in-store and online through
efollett.com. Students save, on average, 50%
or more off the price of a new textbook. Follett
developed the industry’s first affiliate rental program
for our independent store partners, and we offer our
virtual bookstore partners a web-based version of
Rent-A-Text. Over the last three years, Follett
Higher Education Group has saved students
and parents more than $300 million through our
Rent-A-Text program.
DRIVING AFFORDABILITY
MORE COST-SAVING OPTIONS
Through our relationships with thousands of
publishers and content providers, Follett acts as your
advocate in sourcing the most cost-effective options
for your students.
Used Books: We maintain the largest used
textbook selection in the industry, resulting in deep
savings for students.
Bundles: Working with our publisher partners,
we can provide cost-saving bundles that include
textbooks with supplementary materials, such as
online pass codes or study guides.
Digital Solutions: We offer a wide assortment
of cost-effective digital learning technologies and
digital textbook brands. We strive to source and offer
solutions that are device independent, so students
don’t have to purchase a specific tablet or reader
to use the content. Follett also offers CafeCustom
Publishing, which enables campuses to publish
original work in a convenient digital format for sale
in-store and online at efollett.com – a cost-effective
option which eliminates the need for physical
inventory or the costs associated with printing.
OUR ASSOCIATES GUIDE THE WAY
When it comes to affordability, Follett offers more
than simply providing you with variety of options.
We deliver course material strategies that help you
provide smarter, more affordable course materials for
your campus.
Course Material Experts: Our stores are
prepared and ready to help your campus community
explore the growing course material marketplace.
Each of our store associates is trained to provide
students with personalized assistance on the best
and most affordable choices for their unique needs.
Store Strategists: Our store managers are
local experts who work hand-in-hand with school
administrators and campus faculty to identify and
implement the best course material strategies to
generate deep savings and drive student success.
Used books and Buyback
continue to deliver cost
savings to students
and parents – for a total
savings of more than
$753 million in the last
three years.
FOLLETT HIGHER EDUCATION GROUP
includEDTM: THE NEXT CHAPTER IN
AFFORDABILITY
We continue to work in partnership with schools
to develop new and innovative ways to drive
down course material costs while improving
student success. The most recent example is
Follett’s includED™, a new business model that
provides for reduced course material costs,
promotes equal access to all required material
and revolutionizes the way that students acquire
their textbooks. Currently being piloted at top
universities, includED allows schools to provide
required course materials to students as part of
tuition or fees. This model ensures that students
understand the full cost of education up front
and are prepared with required course materials
on day one of class.
(800) 323-4506 www.fheg.follett.com
DIGITAL LEARNING
SOLUTIONS
The digital transition taking place in higher education will proceed at a different
tempo for every school. For the foreseeable future, digital content will be
distributed in many formats by many different publishers and providers. Because
there is no “one size fits all” product or platform, Follett works in close partnership
with our campus partners to implement a digital strategy that is flexible, costeffective and reflective of the campus’ larger course material goals and objectives.
PARTNERING WITH CAMPUSES TO HELP
NAVIGATE CHANGE
Flexible solutions for an evolving
marketplace: Our goal is to help schools
successfully navigate the dynamic course material
market. Academia is in a state of continuous
evolution, and therefore it is important to make digital
course material decisions that permit flexibility. Follett
can work with your campus to provide what works
today, without limiting your options for tomorrow.
Seeing the Bigger Picture: Technology
has changed the way institutions approach
course material selection and strategy, informing
infrastructure investments and the evaluation of
learning outcomes. In the dynamic and evolving
course material environment, the principles of
Affordability, Convenience, Access and Choice
remain unchanged, and serve as guideposts to
the goal of determining the optimal solution that
will deliver engagement and enhanced learning
outcomes.
The Power of Relationships: Follett’s
relationships with over 1,000 schools and more than
7,000 publishers and education service providers
facilitates a unique view of what is happening across
the entire industry. We are your source for credible
information and insights and reliable delivery of all
digital content.
Follett is your partner through the digital
transition, acting as an advocate for your
unique needs and helping to develop a tailored
approach that will best meet the goals and
objectives of your school.
Key Principles for Developing a Digital Strategy
AFFORDABILITY
CONVENIENCE
ACCESS
CHOICE
•
Does the solution maintain
(or reduce) course material
costs for students?
•
Is there one convenient
place for students to secure
the correct digital materials?
•
Can students easily
access their digital material
whenever, wherever and
however is best for them?
•
•
Must students purchase a
special device to access
their materials?
•
Is there a source for faculty
and students to get the
technical support they need,
when they need it?
•
Is training necessary to
educate students and
faculty on the technology?
Does the digital choice allow
schools to work with a range of
publishers and education service
providers, ensuring the right
content can be secured to meet
pedagogical goals?
•
Is it necessary to provide a
“non-digital” option for students,
whether due to device requirements,
web access limitations, or other
considerations?
DIGITAL LEARNING SOLUTIONS
FOLLETT’S DIGITAL OPTIONS
Follett offers access to the largest selection
of digital solutions. Some of our most popular
offerings include:
CafeScribe™: Follett’s CafeScribe makes digital
textbooks smarter with efficient study tools and
improved access for easy online, offline and mobile
studying. CafeScribe saves students up to 60%
off the price of new textbooks and can seamlessly
integrate with most learning management systems.
Inkling™: Follett is the largest distributor of
Inkling digital textbooks, the leading platform
for interactive learning content. Inkling’s digital
textbooks, which transform traditional print content
into an immersive experience using multimedia and
self-assessments, are available in Follett stores and
online at efollett.com.
WHAT’S NEXT IN DIGITAL ACCESS?
We believe course content will continue to be
distributed in many formats, through multiple
channels, and on a variety of platforms. As our
campus partners continue to add digital textbooks
and other learning technologies to their course
material strategy, aggregating and accessing
the increasing number of tools and technologies
represents a growing challenge. Follett is currently
developing a new “digital shelf” solution allowing
users to easily transact, organize and access their
entire library of digital course material. This single
sign-on solution is being designed to aggregate
all digital content into one easily accessed source,
optimized to work with your school’s existing
technology and strategy.
Copia Interactive: Follett’s partnership with Copia
Interactive provides convenient access to digital
trade and traditional course material titles. Copia’s
platform allows users to share notes, highlights and
comments submitted by other readers.
Other Publisher Content: Working alongside our
publisher partners, Follett offers many leading digital
learning technologies and supplements, including
Pearson’s MyLab® series, Cengage’s Aplia™,
McGraw Hill’s ALEKS® and Elsevier’s Pageburst™.
“Follett is becoming more than
just a source for books. They
are a resource for finding,
buying and using digital course
materials. And they are in a
position to really listen to what
educators want and what IT
needs to deliver the goods.”
Samantha Birk
Associate Director for Instructional
Technology at Indiana University-Purdue
University Fort Wayne
FOLLETT HIGHER EDUCATION GROUP
(800) 323-4506 www.fheg.follett.com
CafeScribe™
CafeScribe digital textbooks are designed specifically
for education and enable learners to digitally read,
highlight, search and make notes in assigned textbooks.
CafeScribe also allows you to interact and learn within
the course material without ever leaving your Learning
Management System.
Get Connected With
Digital Textbooks.
CAFESCRIBE OFFERS:
• Powerful search and sort features
• Ability to create custom study guides
with Snap Summary
• Over 50 publishing partners with over
40,000 titles
• Easy implementation with no additional
hardware needed
• Accessibility on PC, Mac, and webenabled mobile devices
• 24/7 customer support
• Ability to purchase using student aid
• Custom publishing opportunities
• Free 3-day trial
• Up to 60% off the cost of new
textbooks
Notes & Highlights
My Bookshelf
CafeScribeTM
Home Page
Digital Textbooks
WHY IS CAFESCRIBE THE RIGHT CHOICE?
Easy to use and scalable
• Provides a single source for content, transactions,
and customer service, offering a consistent
experience
• Helps faculty meet pedagogical goals without adding
burden to workflow
• Conserves resources and preserves faculty choice in
selecting course materials
• Integrates easily with existing technologies, extending
their value at no additional cost
• Enterprise quality software, technical support and
customer service provided and backed by Follett,
one of the largest distributors of course materials in
the U.S.
• Simple, flexible, collaborative and affordable
•
Free Three Day Trial
Snap Summary
Visit cafescribe.com to learn more.
For step-by-step user information, visit
http://userguide.cafescribe.com.
FOLLETT HIGHER EDUCATION GROUP
(800) 323-4506 www.fheg.follett.com
includED™
Having the right course materials is essential to success
in the classroom. But today, due to cost, more and more
students are choosing to go without the required materials,
thereby placing learning outcomes at risk. At Follett, we
want to ensure that every student has access to the course
materials they need to succeed, and through our new
includED™ course materials model, Follett has partnered with
the institutions we serve to deliver course materials to more
students at a more affordable price.
includED: A NEW APPROACH TO COURSE
MATERIALS
What it is: includED provides students with all the
required course materials as part of tuition (or fees),
ensuring students are prepared to learn on the first
day of class.
How it works: When a school commits to
purchasing all the required course materials through
includED, Follett can deliver significant savings for the
institution, which can be shared with students.
includED PROVIDES:
Savings: Students can save 50 percent on average,
depending on the type of content selected.
Convenience: Course materials can be picked
up at the campus bookstore, shipped directly to the
student’s doorstep or delivered digitally.
Success: Students arrive on the first day of class
prepared with all required course materials, ready
to learn.
WORKING TOGETHER TO
INCREASE ACCESS AND REDUCE
COURSE MATERIAL COSTS
Fayetteville State University and Follett Higher
Education Group worked in partnership to
provide undergraduate students with all
required textbooks as part of their tuition.
Through includED, student textbook costs
were reduced by 40% and faculty reported that
guaranteed access to course materials through
the includED program facilitated engagement,
teaching and learning.
includEDTM
WHY includED?
Freedom for faculty: Follett provides access to
the largest selection of content and format choices –
allowing faculty to choose the best materials for their
unique needs.
BECOMING includED
Follett provides guidance on implementation and
communication to help schools transition to an
includED model. Typically, full implementation takes
six months to a year, and requires:
Consistent learning experience: All
students will have the same required course
materials – regardless of their individual economic
circumstances.
Technology and systems: By integrating with
your School Information System through a simple
and secure file exchange, Follett provides the
technology and systems required to implement
includED.
No surprises: Students and parents have a better
idea of the full cost of education upfront – there are
no surprises and no additional out-of-pocket costs.
Competitive advantage: includED is a key
differentiator that can be used to attract and retain
students.
Better learning outcomes: Recent student and
faculty surveys indicate that students who have the
required course materials perform better in class.
In fact, 92% of faculty say that students who have
all the required materials are more successful than
those who do not.
Set adoption deadlines: To determine custom
course material fees and deliver the greatest savings
for students, schools must meet firm deadlines for
course material adoption.
Student and faculty engagement: It is
important to communicate about includED with key
stakeholders from the outset, and to secure their
support throughout the process.
Program Options: If the includED model is right
for your school, campus-wide implementation
typically provides the most benefits. But Follett can
also work with you to create section-specific or
department-level implementation as an initial step
toward an all-school program.
83% of students agree
they would like to get
course materials for
a single reduced fee as
part of tuition.
Nearly 1 in 5 students
say they have skipped or
deferred a class because
of course material costs.
Source: National surveys of college students (Follett Student Survey) and faculty (Faculty Survey 2012) by Follett Higher Education Group, February 2012.
FOLLETT HIGHER EDUCATION GROUP
(800) 323-4506 www.fheg.follett.com
FOLLETT HIGHER EDUCATION GROUP
One Partner, Endless Possibilities
1-800-323-4506
fheg.follett.com