Nursing - Dignity Health
Transcription
Nursing - Dignity Health
SPECIAL POINTS OF INTEREST: • MSJMC NURSE V O L U M E I 1 W I N T E R I S S U E DAISY AWARD Winners • Web sites for Nursing Organizations • My Free CE INSIDE THIS ISSUE: CNE Message 3 New Grad Program 4 Meet New Grad Brandie Herbert of Oncology 5 What do you do? 7 Melinda Ryan RN of the ICU 9 Nursery RN Ruth Elkins 11 Cynthia Anderson, RNC 12 Home Health & Hospice 13 What is Caring? 14 Caring M AR I L Y N G ER RI OR R N , M S N C HIE F N URSE E XECUT IV E Dear Nursing Colleagues, Welcome to our second edition of MSJMC Nurse. This edition features our nurses working as caregivers in both traditional roles and non traditional roles. To be an effective caregiver, we need to be refreshed each day. In this edition you will see how our nurses refresh themselves by balancing the pressures of work life with activities and hobbies at home. ...circumstances create the opportunity for us as caregivers to help them in a compassionate, heartfelt manner. Care giving often involves an intimate and heartfelt exchange with our patients, their families and other clients. These people are deeply vulnerable when they come to us for help while sick or injured. This help maybe needed for everything from childbirth to cancer or results of trauma. These circumstances create the opportunity for us as caregivers to help them in a compassionate, heartfelt manner. I am proud to say that many of you fill this need every day. I know this by the many letters of gratitude I receive from patients and families. I want to share with you just a few quotes I have taken from patient and family thank you letters that demonstrate caring behaviors. “What I really want to recognize is that he went out of his way to learn and remember as many of the family’s names as he could and even when not assigned to my mom he would still greet us by name and take a couple of minutes to check in with us.” And from a second family, “I want to commend your staff for their constant care and true compassion in caring for my mom. Even when the nurses and NA’s did not have to care for her on a certain day they would stop in to say hi to my mom and ask how she was doing.” Thirdly, “He is a very conscientious and caring. He goes one step beyond to insure the total well being of his patients.” These are just a few examples of descriptions of caring behaviors from the patient’s perspective. How do our patients know that we truly care about them? It is a special softness in our eyes and a gentle touch, as well as the attention we give them. These behaviors are gifts to our patients that are so in need. You will be hearing more this year about caring behaviors through the introduction of caring competencies. It is these caring behaviors that make a difference to patients. Thank you for sharing your compassion by greeting each baby’s first cry and holding hands at to the last goodbye. VOLUME I1 WINTER ISSUE PAGE From Classroom to Bedside New Graduate Nurse Program at MSJMC Susan Riordan, RN, MS, CNS A new- graduate nurse orientation program has been developed at MSJMC with the goal of providing a nurturing, enriching environment for new RNs not only so that they can safely and effectively care for patients independently at the end of the twelve week course, but to enhance MSJMC’s ability to recruit and retain new nurses and to foster continuing development and education for these new employees. Since the programs inception in July of 2006, three groups of new RNs have completed the program. The number of applicants for the program has grown exponentially. Over 150 new RN graduates applied for six positions in the July 2007 New Graduate program. The didactic course work includes lectures and Case Studies. The Clinical with ease experiences are primarily on the unit of hire with a preceptor, but also include observations of specialty specific procedures (OR, Imaging, HBO etc). A key to the success of the program is the support and mentorship provided by the unit nurse preceptors. You may have noticed on your unit that the preceptor and new graduate share one Patient assignment for the entire twelve weeks. This is to support the preceptor in being able to devote the time to mentoring the new nurse Here are some comments from recent participants: “Being a new grad at Mercy San Juan, you have a built-in support system. It’s important to know what resources are available to you. ” “It’s a wonderful program and the preceptors are excellent teachers and mentors”. “Having a lighter patient load while I’m precepting, allows me to devote the time necessary to really help the new graduate learn in a non-threatening setting.” Please welcome the new graduate RNs that will be hired for the January 2008 program. If you are interested being a preceptor, discuss it with your manager and get enrolled in a Preceptor class through SLD. 4 PAGE 5 Frog helps student Brandy Herbert Brandie Herbert, RN “I was so intrigued by medicine at that time, I just knew I had made the right decision.” loves her job as a new graduate in the Oncology Unit. She is bright, energetic and passionate about nursing. Graduating in December, 2006 from Yuba College, Brandy was one of eight new graduates coming to Mercy San Juan Medical Center. She completed a twelve week new graduate program, lead by Susan Riordan, Clinical Nurse Specialist. Brandy said, “Before the program was finished, I felt completely comfortable on the floor by myself. I really liked the clinical experience I received by working alongside an experienced nurse”. into nursing! During college, Brandy worked as a waitress with a good friend who was finishing up nursing school. Brandy listened to her friend’s stories and was amazed at how close she became with the patients she cared for and what a difference she made in their lives. Brandy thought about how much she loved interactions with people and made the decision that nursing would be a great career. She wasn’t sure she could get through the “harsh” science classes required for nursing. Much to her surprise, she was fascinated by her anatomy and physiology class and flew through six hour lecture and lab sessions. Brandy still remembers attending a lab in physiology where she stopped a frog’s heart with medication, massaged it, and gave more medication to make it start pumping again. She said, “I was so intrigued by medicine at that time, I just knew I had made the right decision.” Challenges are not lacking in Brandy’s job in the Oncology Unit. She describes a very fast- paced environment where “Sometimes it seems as though there are ships unloading hundreds of people into the ER, just waiting to get beds on the floors. When I get one new patient settled, I realize I am getting my second admission. My three other patients need pain medication. There is always so much to do!” In spite of the never ending patient care needs, Brandy does not let this keep her from making every patient and their family feel special. One patient’s wife said, “Brandy has been so wonderful. She made things better for my husband by being persistent in making sure he received what he needed. I am so grateful”. Brandy is learning and growing in her ability to care for cancer patients with very specific needs. She appreciates the team spirit in her unit and the help her co-workers provide. Brandy says, “I enjoy all of the people I work with and go to work daily knowing that if I ever need help with a patient, I can MSJMC NURSE VOLUME I1 WINTER ISSUE PAGE 6 New Graduate – Brandie Herbert RN When asked what one of the most meaningful experiences was since she has worked in the Oncology Unit, Brandy said, “a very special patient and his family who I will never forget”. She described caring for a man recently diagnosed with liver cancer. Over the period of a few days, his health rapidly declined. Brandy was struck by how supportive, close and loving his wife and grown children were. Many times, Brandy could think of nothing else to do for look to either side of me and have all the support I a grieving, weeping wife, but to give her a hug. Thinking of this patient, she need.” She is gaining ex- said, “It was then that I witnessed one of the saddest moments of my life. I perience in how to manage had just experienced one of the first deaths of my career and saw the devastathe complex care of these tion that it can bring to such a close family. I cried with patients. Beverly Nichol- the family, and gave many hugs”. The family thanked Brandy for all of her loving care and support of their son, Clinical Nurse Speloved one and themselves and told her how much she cialist in the Oncology had helped them through their grief. Unit states, “I am impressed with Brandy’s enBrandy’s future goals include pursuing her educathusiasm to provide the very best care she can and tion, obtaining a masters degree and becoming a nurse practitioner. She also meet her patient’s needs. She is a great patient advo- plans to continue making a strong im- Article by: pact on patients’ lives and their famicate and has a caring apPaula Rapetti BSN, RN, MOAM lies. There is absolutely no doubt that proach to her patients”. Brandy will do just that. Nursing at Mercy San Juan Medical Center involves not only being a good clinician, but exhibiting caring behaviors to patients. This fits perfectly with what qualities Brandy thinks are essential for a great nurse to possess: a personality that shows caring and compassion to patients and the desire to continually seek knowledge, no matter where you are in your career. Web sites for Nurses American Academy of Ambulatory Care Nursing www.aaacn.org/ American Radiological Nurses Association www.arna.net Home Healthcare Nurses Association www.hhna.org Seek opportunities to “grow” in your nursing career National Association of Neonatal Nurses www.nann.org American Association of Neuroscience Nurses www.aann.org American Organization of Nurse Executives www.aone.org Hospice & Palliative Nurses Association www.hpna.org American Nurses Infusion Nurses Society www.ins1.org www.nursingworld.org/ancc/ magnet Credentialing Center A BALANCE OF WORK AND PLAY R H O N D A T I N T I R N , S U R G I C A L U N I T L A U R A E N G L A N D R N , A M A T E U R P H O T O G R A P H E R C A R D I A C T E L E E Q U E S T R I A N Lori Cashio, Leslie Lyda & John Bressan @ the 25th California International Marathon. S ARA C UR REL RN , M OT HER OF TWI NS AND PH OT OG RAP HE R , RSP A BALANCE OF WORK AND PLAY T H E Y J A N E L E A D M A N Q U I L T E R R N , C A T H L A B W I N A W A R D S ! K RI S TIN A F RE A S B SN , RN, MICN, MICP & DINA NASUI RN F L Y I N G S A M A R I T A N P A U L I N E R O C C U C C I , M A R A T H O N R U N N E R S F R O M O R S H A R O N C R A I G R N , C A R O L I N E G R E E N B E R G R N , K E L L I M A X S O N R N , P A T S Y T I M M R N A N D P A T T Y R O S S E R R N R N R S P PAGE 9 From California to Cameroon Article by: Melinda Ryan RN “The team’s purpose was to install a computer network at the remote locale, provide nursing training, and lead a day camp for AIDS orphans.” MSJMC NURSE The entire room brightened as lightning lit up the dark, drizzly morning accompanied by a monstrous clap of thunder. I was immediately on my feet, pushing aside the mosquito net draped over my bed. Who needs alarm clocks when there’s an African tropical storm overhead? It was 5:30 a.m., the start of another day of adventures as a nurse in Cameroon, West Africa. clean water is a coveted commodity and the AIDS pandemic threatens to wipe out entire generations. So many new sights, sounds, and smells: Abundant mangos, papayas, and Cameroonian cuisine fufu and njamma-jamma; traffic jams of motor scooters, cattle and goats; street vendors offering “bush beef” (rats for human consumption). A place where public toilets are a luxury and commonly consist of a simple hole in the ground while enBlinking the trepreneurs are happy sleep from my eyes, I to sell squares of toilet had to marvel at how the God of the universe paper to travelers for a could use little ole me mere 50 francs (10 cents American curfrom Sacramento to teach nursing students rency). at a remote African What brought hospital, some 54 flight me to Cameroon, a huhours away from mid mosquito’s parahome! Here I was in a dise that rarely makes mysterious land where headlines nor is considered a vacation destination? In April 2007, I joined an 18member mission team co-sponsored by my church, Sunrise Community in Fair Oaks, and First Covenant in Rancho Cordova. The team’s purpose was to install a computer network at the remote locale, provide nursing training, and lead a day camp for AIDS orphans. Team members represented varied ages and sectors of life: Computer experts, healthcare professionals, a political lobbyist, an architect, a contractor, teachers and students. We all shared the common goal to reach across cultural borders to demonstrate Jesus Christ’s love and message of hope. This was my second trek to Cameroon, a beautiful, lushly green but impoverished country about the size of California. It is a peaceful nation on the Atlantic Ocean that neighbors Nigeria. In 2004, I joined a medical mission team to Mutengene where we taught HIV/AIDS education. While I had acquired head knowledge of the AIDS situation there, it wasn’t until I put names and faces to the epidemic that I truly understood the magnitude of the problem. These were real people with real families and hope for a future just like me. VOLUME I1 WINTER PAGE 10 Caring in Cameroon Compassion swelled within me as I heard story after story of women who had been disowned by their families after their HIV diagnosis. In response I deviated from the technical aspect of my teaching and incorporated the importance of human touch. Just a simple hug, or even a smile, has the power to change someone’s perspective from despair to hope. Indeed showing care and compassion are universal and transcend any cultural boundaries. Working in a health clinic opened my eyes to the daily challenges encountered by these gracious people. Malaria is rampant as are skin and gastrointestinal diseases. I recall the elation of a young bride-to-be who received a certificate to present to her fiancé declaring her HIV-free. I am haunted by the anguish of one young mother whose 2-year-old son suffers from the pain of sickle cell anemia. The child was in obvious discomfort, the sparkle in his eyes dulled by the burden of chronic pain. He was a regular at the clinic, it was explained to me by the African nurse I was working alongside, but unfortunately the medical costs for proper treatment were more than his mother could afford. I felt helpless but at that moment, I remembered the 2,000 Cameroonian francs (roughly $4 American) I was carrying in my pocket for souvenir shopping. As I handed it over to the young mother, she took my hands in hers and kissed them as we both burst into tears. As the lone nurse on this year’s journey, I acted as team medic. This assignment presented its share of challenges as I reminded my teammates to faithfully take their anti-malarial medications and lather themselves with DEET. Nevertheless, one of my teammates was bitten by an exotic insect called a creechie, on the back of his right leg. As his calf began to swell and temperature rose to 104 degrees, I sought the expertise of the bush hospital doctors who quickly diagnosed his infection. An expensive, rarelyused antibiotic was needed, but it had to be specially transported from many miles away. It turned out to be our common Rocephin. The patient thankfully responded rapidly to the treatment, but was advised to catch an earlier flight back to the United States for follow-up. This reminded us all how far away from the comforts and conveniences of home we truly were. My primary job this year was to spend a week teaching basic CPR and fluid/ electrolyte balance to 32 nursing students at Banso Baptist Hospital, a modest 250-bed facility in Kumbo, Cameroon. This special invitation was issued by a missionary RN to Cameroon for 37 years who I first met 20 years ago. Kathy Kroll, administrator of the Cameroon Baptist Convention Private School for Health Personnel, had expressed frustration with the lack of supplies and resources and a need for additional training for her students. Admission into the two-year nursing program is competitive as medical training is a valued ticket out of a cycle of poverty in the predominantly agricultural community. (story continued on page 15) “one of my teammates was bitten by an exotic insect called a creechie” “medical training is a valued ticket out of a cycle of poverty ” PAGE It’s all about touch 11 Ruth Elkins is a second career nurse. Her first career was working with Ruth Elkins RN babies as a preschool teacher and then she later received her degree in “Ruth has gone elementary education. She became a nurse in from teaching 1985 and naturally gravitated to the nurschildren to ery. She came to the Mercy system as a travel RN and knew that this is where she wanted to stay. Ruth is the chairperson of the Family-Centered Maternity Care Committee. She is instrumental in the implementation of our "skin to skin" breastfeeding project. The premise of this model is that as soon as possible after delivery; the newborn is dried off and then placed directly onto the mother's exposed chest and covered with warm blankets. This type of care requires "High Touch Nursing Care". Studies have shown that the nurses attitude towards breastfeeding directly relates to the mother's breastfeeding outcomes. The nursing staff is attending 16 hours of education on breastfeeding and the benefits of skin to skin care. teaching new moms how to Behind the Skin to Skin Model care for their newborns.” The premise of this model is that as soon as possible after delivery; the newborn is dried off and then placed directly onto the mother's exposed chest and covered with warm blankets. The premise of this model is that as soon as possible after delivery; the newborn is dried off and then placed directly onto the mother's exposed chest and covered with warm blankets. Skin to skin care: • Improves thermoregulation • Improves respiratory status (better oxygen saturation, decreased apnea and bradycardia). • Improves blood glucose levels • Improves breastfeeding ( increased milk production accelerated weight gain, longer duration) • Reduces stress • Reduces crying • Improves bonding with mother Articles by: Beth Hennessy MSN, RN MSJMC NURSE VOLUME I1 WINTER PAGE 12 Compassionate Care within the NICU When it comes to compassion, Cynthia Anderson RNC, Neonatal Intensive Care nurse, clearly shows this level of care daily. She has been with CHW since 1983 and is one of the founding NICU nurses opening the unit in 1988. In Fred Lee’s book, If Disney Ran Your Hospital, Fred writes about the words most used by patients to describe the best of nursing care. Words most often used are caring, kindness, compassion, helpfulness, and comforting. These very words have described Cynthia’s contributions to both her patients and colleagues. She has not missed an opportunity to watch the NICU graduates grow by attending the annual NICU reunion. As a great advocate for infants and their families during her shift, she is an active member of the Regional NICU Developmental team when off shift. She enjoys photography in her off duty time and is much more comfortable behind the camera than in front of it. Cynthia's most recent project involves creating clay molds of fetal demise babies for families as a keepsake. With her gifts and talents she discovered a method to make a mold of the baby's body, allow the mold to dry, and place it in a nice memory box for the family to take home. Cynthia's compassionate and caring nature has given the family a special keepsake to help them heal through the loss of their infant. She has received many compliments and praise from families who appreciate their keepsake from the hands and heart of their infant’s nurse. Cynthia has trained other NICU staff members to carry on this project so that any family that experiences a loss can have a mold made of their baby. Cynthia's compassion for her work and the commitment to the babies she cares for is evident in her work on the unit. She is an asset to the unit and the families she cares for. Article by: Susan Ozanne-Warm MSN, RN MyFreeCE - Have you gotten yours? MyFreeCE is just that: FREE. Access is through the CHW Connect portal. Simply sign on by clicking on the link: http:// www.chwconnect.org/portal/chw/clinician or type this into the address line and click GO. Log on using your network log-on name and password. From here select training and development tab. This brings you to a page containing continuing education options, one of which is MyFreeCE. Enter your member information as prompted and browse the available course by subject area. You can find a pictorial guide to these instructions inside the course book distributed through Strategic Learning Development. Nursing is Life-long Learning PAGE Caring brought to your home 13 Home Health and Hospice Nurses take caring on the road…. “It’s difficult to thank you Home care nurses enter their patients’ lives at critical moments, caring for the patients in their home, working to help the patient meet their individual goals. This is true whether they are providing home health care assisting patients reach their maximal potential or a hospice nurse focusing on easing the patient’s dying process by managing distressing symptoms such as pain or easing the physical and psychological burdens families face losing their loved ones. Every home care nurse knows they are a “guest” in their patient’s homes, and as such to be successful, respect, compassion, flexibility, and listening are critical skills needed to reach their patient’s healthcare goals. enough times for the wonderful service I received.” These essential caring behaviors are no better exemplified than through the letters we get from our patients describing the care they received. Sharing some of these letters demonstrates the impact homecare/ hospice nurses have on the patients and the families they serve. “Yesterday, my mother was discharged from your service. I would be grossly negligent if I did not send you a letter of commendation. We received such excellent services…I cannot thank you enough. Arlene, our nurse, was so through and com- MSJMC NURSE passionate and kind and an excellent instructor. She demonstrates patience and TLC even after so many years performing what I’d consider a stressful job having to drive across town and tailor the care for each patient assigned. The entire team made a good and lasting impression upon me and relieved much of the stress and anxiety I had in taking care of my mother. It’s difficult to thank you enough times for the wonderful service I received.” “Ginny, thank you and all the other hospice nurses who cared for my aunt during the last months of her life. We couldn’t have made it through her illness without your support, expertise and caring. Not having any kind of health care training myself, I depended on the wisdom and advice you all gave. My hat is off to all of you who extend yourselves to strangers, doing some of the hard jobs that not everyone is willing to do.” And another: “You came into our lives in a time of true need. Mom’s last month was difficult and with your help she was comfortable as possible. I have been in healthcare for over 20 years and my opinion of your care is not only personal but professional as well. Many people have jobs to do and they do them perfectly well. Others take their job and put their heart into it and it shows. Whenever your office was contacted, things happened. Someone was always available day or night.” “Your advice and help was VOLUME I1 WINTER PAGE 14 How do they care? Let me count the ways... How is our pa- “If you want others to be happy, practice compassion. If you want to be happy, practice compassion.” ~ Dalai Lama tient’s know we care about them? The best way to get that answer was to go to the bedside. To all three patients it was something different, but equally telling of the essence of nursing—caring. The first patient without hesitation said, ” He listened to me, to what I needed.” The next patient knew instantly that both his nurses unequivocally cared for him; one be being “straight with me’, and the other “just knew, that even at my age, what I needed was for someone to hold my hand.” As the morning of Jean Watson wrote, “There is great logic in meeting both the expectations of patients, groups, and the public as well as future nurses, employers, and hospital systems with greeting and inquiring of patients continued, a woman shared that her daughter had not been allowed to leave work to be with her when the physician came to tell them her test results. She listened as the rea foundational theory of sults of her new cancer diagnursing that spans all nosis were shared with her points of contact to prodaughter over the phone. “I mote well-being. To care, came back from tests and to demonstrate caring that was just numb. She saw and promotes healing of body, knew. She just held me”. mind and soul is attainable The patient went on to share through a supported theothat when her family wasn’t retical framework.” able to be here, without hesitation, her nurse was. Article above by: Teresa Whitfield B.S.N., R.N. Caring brought home (cont.) exceptional and enabled me to get through those difficult days.” Lastly even after time has gone by since service was provided we hear…”It would not be expected of your staff to remember a cardiac patient you cared for almost a year ago, but I’ll never forget your expert, kind patient care and instruction.” Recurring themes of expert, personalized, compassionate care that make a difference in the lives of our pa“I’ll never forget your expert, tients where it matters most, at home. kind patient care “ VOLUME I1 WINTER PAGE 15 Caring in Cameroon Upon graduation, the new nurses are qualified to work at any of the three hospitals and 42 community health clinics run by the Cameroon Baptist Convention. They are not licensed RN’s or LVN’s, however, and would be the equivalent of a highly-skilled and trained nursing assistant if they were to immigrate to ken window, I marveled at smiles the challenging conditions greeted me under which the health- everywhere I care personnel worked. went. While the hospital has embraced many Western medical techniques, elec- While I had traveled to tricity and running water Cameroon with the intent of are unreliable. Common teaching others, the experience was an invaluable learning oppor- Yet for all tunity for me. I discovered that the human the courage of the human spirit misery these can prevail over the frailty of the crowded human condition. I found out that rooms while we are seemingly worlds represented, apart, we have more in common generous with our African brothers and sis- smiles ters than we have differences. greeted me Everyone needs a kind smile or shoulder to lean on. I learned to be thankful for everyday things supplies such as latex like clean water, electricity, latex gloves are a precious com- gloves, and yes, flushing toilets. lizards darted across my modity and are washed Perhaps most profound, I discov- path as I carefully made and re-used time and ered that one person – even me -- my way down the muddy again. Working at the hos- can make a difference if you’re trail in the persistent rain pital was in many ways only willing to step out of your to the classroom where I like stepping back in his- comfort zone and extend care and would be teaching. Gazing tory. Nurses in their crisp compassion to people you have out the classroom’s bro- white uniform dresses and yet to meet. the United States. Brightly-colored everywhere I went. “Love and kindness are never wasted. They always make a difference. They bless the one who receives them, and they bless you, the giver.” — Barbara de Angelis MSJMC NURSE Editorial Board Sara Clements MSN, RN Ronni Cline BSN, RN Marilyn Gerrior MSN, RN Beth Hennessy MSN, RN Carole Mennell BSc, RN Kimberly Muehlberg MSN, RN Susan Ozanne-Warm MSN, RN Joan Prudhomme BSN, RN, JD Paula Rapetti BSN, RN, MOAM Teresa Whitfield BSN, RN Editor-in-Chief MSJMC DAISY Award Winners 2006 Recipients Sharon Hansen Cindy Anderson In deep appreciation of all you do, who you are, and the incredibly meaningful difference you make in the 2007 Recipients Jennifer Deveza Sheila Arahan Susan Gandley Dave Thomas Dana Bentley Elizabeth Dederko Tracey Groninga Jason Molina Lori Bracamonte Donna Chu Nancy White Dina Nasui Mary Lou Trautman Peggy Brisson Pauline Roccucci Eileen Poluk Karen Coomler Toni Powers Colette Stoeckl Ursula Vermeulen The Healer’s Touch is hand-carved by the Shona