Panama Canal - Princess Cruises

Princess Cruises
PANAMA CANAL CRUISES
Cruising Season: September 2015 to April 2016
April 2015 Update
All information is considered correct at date of publishing. We always provide the most current information at princess.com or at 1-800-421-1700.
PANAMA CANAL
50th ANNIVERSARY
In 2015 Princess celebrates our 50th Anniversary!
From our humble beginnings with one
ship, the Princess Patricia®, sailing in
Mexico, to our present fleet of 18 ships
sailing all over the world, Princess has
offered an innovative vision of cruising
that has influenced the industry and
promoted growth.
For our Golden Anniversary, we are
offering a very special voyage and
special touches on every sailing!
A 14-day 50th Anniversary Mexican
Riviera sailing on Pacific Princess®,
departing on December 3, 2015 – the
same day that Princess Patricia
departed in 1965.
Princess Patricia, circa 1965
Although this sailing has sold out, you
may add your clients to the waitlist.
PANAMA CANAL
50th ANNIVERSARY
Special 50th Anniversary Touches On Board!
Every voyage with Princess Cruises in
2015 offers your clients a celebration
of our Golden Anniversary!
Just a few of the special touches
offered on every sailing:
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Launch of Chocolate JourneysSM, in
partnership with master chocolatier
Norman Love, including a special 50th
Anniversary Chocolate Dessert
Norman Love
Special onboard events including Love Boat® parties
Decorations throughout the ships celebrating our Golden Anniversary
50th Anniversary Commemorative Menu
Princess® Seawitch 50th Anniversary microbrewed beer
Musical performances from tribute bands, like The Beatlemaniacs, bringing
the greatest hits over the decades to life
For more details about celebrations for our 50th
Anniversary, take our Princess Academy course!
PANAMA CANAL
INTRODUCTION
Princess® has carefully designed ships, itineraries and programs to
give you the best of the Panama Canal and the region so that your
clients can come back with a new perspective. This course gives you
the details about our offerings in this fascinating destination.
This course will cover the following topics:
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Profile of the Panama Canal as a travel destination
Who travels to the Panama Canal
Advantages of cruising the Panama Canal with Princess
The Princess fleet in the Panama Canal
Panama Canal 2015-2016 itineraries & highlights
Sales Tips & Tools
PANAMA CANAL
INTRODUCTION
For close to 400 years, it was one of mankind’s
grandest dreams.
To dig through the continent and connect the
Atlantic and Pacific Ocean – saving captains,
seafarers and explorers thousands of dangerous
miles and countless lives sailing down the coast
of South America and around Cape Horn. On
August 15, 1914 the seas were joined as the
vision became a reality and the first ship passed
through the Panama Canal.
Now your clients will be inspired by their own
incredible dream and enjoy an epic journey
through the Panama Canal on board
Island Princess® and Coral Princess®, ships
custom-built for transiting this modern wonder.
Wrong ship –
REGAL
PANAMA CANAL
THE DESTINATION
PANAMA CANAL
THE DESTINATION
The Panama Canal: A Modern Marvel
As the mammoth gates close and the
water pours into the lock, the 92,000ton ship rises effortlessly. Your clients
are awed – as much by the history of
the Panama Canal as by the
experience. The concept of the
Panama Canal dates back to the 16th
century. The French began an attempt
to dig the Canal in 1881, but they
abandoned the effort. In 1904, the
United States was granted authority
over the Panama Canal construction.
It took the American government 10
years and $382 million to complete the
project. 26,000 lives were lost during
the Canal’s construction.
PANAMA CANAL
THE DESTINATION
The Panama Canal: A Modern Marvel
How inspiring it is for your clients to be here,
passing through the Canal, experiencing the
ease of a passage resulting from numerous
engineering feats – like cutting through nearly
nine miles of solid granite at the Continental
Divide, or the use of gravity alone to pull water
for the locks from Gatun Lake. This is the
“eighth wonder of the world” – the legendary
Panama Canal. Your clients are experiencing
it, making the transit as adventurers have for a
century on over a million passages. They take
a moment to let it sink in and to enjoy this
close-up look at one of mankind’s greatest
achievements.
PANAMA CANAL
THE DESTINATION
Engineering Marvel
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The route is 50 miles (approximately 80 kilometers) long and includes
passage through three main locks: Miraflores 2-Stage Locks, Pedro
Miguel Locks, and Gatun 3-Stage Locks.
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Each lock is 1,000 feet long (nearly 305 meters), 110 feet wide (nearly
34 meters), and requires 26.7 million gallons of water to fill. The water
raises vessels in the locks through gravitational force.
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The Canal consists of two artificial lakes (Miraflores Lake and
Gatun Lake), along with several improved and artificial channels.
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Each year, the Panama Canal accommodates more than 14,000 ships.
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Almost 8,000 miles are saved by ships sailing from New York to
San Francisco via the Panama Canal versus sailing around Cape Horn.
Source: http://www.pancanal.com/
PANAMA CANAL
PROSPECTS
Who sails the Panama Canal?
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The Panama Canal draws a more mature passenger (average age is
66) who is married, retired and has generally cruised at least once
before.
This group has the time and income to select longer, more expensive
cruises translating to higher commissions and more profit for travel
agents who sell cruises.
Nearly 16% of Panama Canal cruisers live in the Pacific region.
18% live in Canada.
Another 30% of Canal cruisers call the Atlantic region home.
PANAMA CANAL
WHY PANAMA CANAL?
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A Rite of Passage
The Panama Canal has been an enthralling tourist attraction for decades. It
holds the enviable position of a travel classic – something every traveler
should experience. The only way to truly appreciate this modern marvel is by
ship.
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Wide Appeal
The Panama Canal is the magic link between the Caribbean, South America,
Central America and Mexico. Panama Canal cruises weave together ports
from all these diverse regions and combine them into one sensational
vacation.
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Convenience
Guests can travel by sea from one port to another in one seamless trip,
avoiding the hassle of changing hotels, or taking several flights between
destinations. Instead, your clients will unpack once and experience the region,
with a world-class resort, their Princess ship, awaiting them at the end of each
day to take them to the next exciting port!
Offer your clients a Panama Canal cruise. Transiting the canal might already be on their list of vacations
they’d like to take and you can give them ability to cross it off their list by booking a cruise for them!
PANAMA CANAL
WHY PRINCESS?
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All-in-One
Compared to a land-based vacation,
cruising the Panama Canal is an
incredible value. Cruise travel
includes most of the costs of the
vacation, as the lodging, transfers,
meals, entertainment and more are
included in the cruise fare. Landbased vacations require extensive
planning and the cost can vary widely
from city to city. Cruising allows
travelers to pay the bulk of their costs
before setting foot on the ship.
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Camaraderie
Cruising offers a unique opportunity to meet people with similar interests and
develop long-lasting friendships. Your clients will not feel alone in foreign ports
as they explore exciting new places among friendly faces.
PANAMA CANAL
WHY PRINCESS?
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Peace of Mind
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Even though your clients may be
traveling to ports where the native
tongue is Spanish, the official language
onboard is English – not only can they
easily handle all onboard transactions
but they can get advice regarding the
ports of call in English.
• Service and Assistance Onboard –
When a passenger needs help or advice,
onboard staff is available to lend a
helping hand.
• Port guides are distributed before each
stop and port lecturers give tips for
shopping, transportation and local
customs so your clients feel at ease
exploring foreign ports.
PANAMA CANAL
WHY PRINCESS?
Princess is the leader in destination cruising, with
decades of experience cruising the Panama Canal.
We offer 3 exciting ways to experience the Panama Canal:
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2-Day Panama Canal Experience: This 2-day experience includes a full transit
of the Canal plus a full-day call in Fuerte Amador, providing passengers with a chance
to explore more of the region. Available on select 15-day sailings between Ft.
Lauderdale and Los Angeles on Island Princess.
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Full Transit Sailing: Available on 15- or 17-day sailings between Los Angeles and
Ft. Lauderdale, this sailing offers a full Canal transit, and includes ports such as Cabo
San Lucas and San Juan del Sur, Nicaragua. Available on Coral Princess,
Island Princess, and, new this season, Pacific Princess!
3. Roundtrip Panama Canal (Partial Transit): This 10-day itinerary, roundtrip from Ft.
Lauderdale, offers a partial Panama Canal transit through the Gatun Locks to Gatun Lake,
plus port calls in Aruba; Cartagena, Colombia; and Limón, Costa Rica – plus either Ocho
Rios, Jamaica, or Grand Cayman, Cayman Islands. Available on Coral Princess and
Island Princess.
PANAMA CANAL
WHY PRINCESS?
Princess Accolades
Princess has nearly 50 years of experience providing premium cruising.
It’s no wonder that we’ve been acknowledged by several publications for
our itinerary planning! Princess Cruises is the best option for your clients
to bring home a deeper knowledge and appreciation for the Panama
Canal and the region.
We’ve been recognized for Best Cruise Itineraries by three different publications:
• Travel Weekly Reader's Choice Awards, 2013
• Cruise Critic Editor's Choice Awards, 2013
• Recommend Magazine Readers Choice Awards, a record-setting nine years in
a row!
PANAMA CANAL
WHY PRINCESS?
More Princess Accolades
Our cruise line continues to have award-winning design and customer
service. Here are some additional accolades we received recently:
• Cruise Line with Highest Customer Satisfaction – TravelAge West
Magazine Editor’s Picks, 2013
• We were also awarded Best Shore Excursions by TravelAge West
Magazine Editor's Picks, 2013!
• Top 10 Large Cruise Lines – Travel & Leisure World's Best Awards,
2011-2013
• Top Large Cruise Ships – Condé Nast Traveler, 2013
• Ten Best Cruise Ship Spas: Lotus Spa® – USA Today, 2014
• Best Spa on a Cruise Ship: Lotus Spa – Spafinder Wellness 365TM
Readers' Choice Awards, 2013
PANAMA CANAL
WHY PRINCESS?
The Princess experience in the Panama Canal
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3 Points of Departure: Princess has convenient embarkation ports to the
Panama Canal from Ft. Lauderdale, Los Angeles and Vancouver.
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Optional Tours: Approximately 200 optional shore excursions are offered
with the Princess Shore Excursion program providing something for everyone
– whether your clients explore the cobblestone streets of Cartagena's “Old
City”, part of a UNESCO World Heritage Site, ride a chairlift through the
Mystic Mountain Rainforest in Ocho Rios or hand-feed ostriches at The
Aruba Ostrich Attraction.
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Extended Stays: For Panama Canal itineraries, passengers can extend
their vacation with a Cruise Plus® Hotel package in Ft. Lauderdale, Los
Angeles and Vancouver.
PANAMA CANAL
WHY PRINCESS?
Unparalleled Onboard Experience
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Small Ships: One of our smaller ships, Pacific Princess, will join the
Panama Canal fleet in 2015 – 2016 on two departures of our 17-day
itinerary – offering a choice of ship size to see this impressive manmade wonder! This ship features 70% balcony staterooms, perfect for
your clients to relax, put their feet up and watch the view as the ship
transits the Panama Canal.
Innovative ships: We have two ships custom-built for the Panama
Canal with 89% ocean-view staterooms of which 74% are balcony
staterooms for the ultimate view. Coral Princess and Island Princess
provide your clients with the amenities of a much larger ship, yet have
been designed to fit through the Panama Canal. Both ships offer
Princess signature amenities like Movies Under the Stars® and The
Sanctuary.
Princess offers a high percentage of balcony staterooms to enjoy Panama Canal, available on
premium or standard staterooms as we all suites and mini suites – and are truly affordable!
PANAMA CANAL
WHY PRINCESS?
Unparalleled Onboard Experience
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Activities: Whether your clients are active by nature or are more
inclined towards rest and relaxation, we offer something for everyone.
While on board they can enjoy amenities such as: Lotus Spa, Onboard
Activities and Enrichment Programs, live entertainment, casinos,
nightclubs and so much more!
Dining: Up to 11 onboard dining venues include a variety of casual and
upscale specialty restaurants. Onboard Coral Princess and
Island Princess, we offer both Traditional Dining and Anytime DiningSM.
Our dining offers memorable and elegant freshly prepared foods and
we have complimentary items for your clients such as ice cream and
afternoon tea. We never stop anticipating our passengers’ needs and
endeavor to make the dining experience everything that could be
desired.
Princess received recognition in 2014 by Food &
Wine Magazine as Best Cruises for Food Lovers!
PANAMA CANAL
WHY PRINCESS?
Unparalleled Onboard Experience
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Family Friendly: We offer outstanding programs for many different age
groups – whether the kids want to watch movies and eat pizza with their new
friends in their dedicated center, parents want some "alone" time in the
Sanctuary or grandparents want to put on their dancing shoes and trip the light
fantastic! We also provide many opportunities for the generations to gather
together such as Movies Under the Stars, activities on the Sports Deck and our
many Onboard Enrichment Programs.
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Shipboard Romance: Romantic couples and honeymooners love the private
balcony dining, rejuvenating spa services and sunset strolls. We feature
shipboard weddings and vow renewal ceremonies as well as celebrations
packages designed with romantic elements such as champagne breakfast and
Godiva chocolates. Add romantic destinations and our cruises are the perfect
place for rekindling romance!
PANAMA CANAL
THE FLEET
Coral Princess® &
Island Princess®
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1,974 passengers
Over 700 balcony staterooms
Wrap-around Promenade Deck
These ships offer hallmark venues and some of our latest innovations:
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Movies Under the Stars – largescreen, outdoor theater
The International Café* – coffees,
fresh-baked pastries, paninis
Sabatini’sSM – Italian-inspired
specialty restaurant
Bayou Café & Steakhouse
Lotus Spa & Fitness Center
*International Café available only on
Coral Princess and is available 24 hours.
The Sanctuary – Relaxing retreat for
adults
• Platinum Studio – High-end photography
featuring black & white portraiture
• Pub Lunch – Serving British favorites on
sea days
• Suite Breakfast – Exclusive breakfast
served in Sabatini’s for suite passengers
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In 2014, USA TODAY recognized Sabatini's
as Best Cruise Ship Specialty Restaurants!
PANAMA CANAL
THE FLEET
Pacific Princess®
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672 passengers
• Over 200 staterooms offer balconies
• Many of the amenities of our larger
ships with the intimate, personalized
service of the small-ship experience
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Sabatini’sSM – Italian-inspired specialty restaurant
Sterling Steakhouse
Lotus Spa & Fitness Center
Pub Lunch – Serving British favorites on sea days
Suite Breakfast – Exclusive breakfast served in Sabatini’s for suite passengers
PANAMA CANAL
ITINERARIES
2015 - 2016 Panama Canal Season
PANAMA CANAL
ITINERARIES
Panama Canal itineraries are organized into three
categories.
The next section of this course will introduce our itineraries in the
following order:
1.
2-Day Panama Canal Experience
2. Full-Transit Panama Canal
3. Roundtrip Panama Canal (Partial Transit)
PANAMA CANAL
ITINERARIES
2-Day Panama Canal Experience
Your clients will enjoy immersion in the cultures of the region on a 2-Day Panama
Canal Experience on select 15-day Panama Canal (Full Transit) cruises.
Includes:
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A full Panama Canal transit through all three sets of locks, including passing
through Gatun Lake and Miraflores Lake.
• A full day at Fuerte Amador on the Canal’s Pacific side, offering shore
excursions such as:
Panama Canal Railway – Experience the hemisphere's first transcontinental railroad,
built in 1855, and see the Panama Canal from a renovated train car.
• Panama Viejo - Visit ruins of the original city that was destroyed by a band of pirates
in 1671.
• Gamboa Rainforest – Watch the lush rainforest come to life in an aerial tram that soars
above the treetops.
• Embera Indian Village – Board a dugout canoe and take in the native music and dance of
the Embera Indians as your stroll through the village and browse for traditional crafts.
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Shore excursions enhance guests’ experience by allowing them to witness the
engineering marvel of the Canal, as well as exploring by land.
PANAMA CANAL
ITINERARIES
15-Day Panama Canal
Full Transit
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February 3 &18, 2016*
• Island Princess
• Between Ft. Lauderdale and
Los Angeles
• 2 departures, 7 ports, 7 countries
*Itineraries vary by departure, see princess.com for details.
These voyages from Ft. Lauderdale to
Los Angeles include a 2-Day Canal
Experience, stopping in either Puerto
Chiapas or Puerto Quetzal.
• Colonial Antigua, a UNESCO World
Heritage Site, can be visited from
Puerto Quetzal, Guatemala.
Surrounded by mountains and
volcanoes, this charming town features
cobblestone streets and lovely
shopping plazas as well as 300-year
old churches, palaces and convents.
• In Puerto Chiapas, visitors can learn
how cocoa beans are turned into
chocolate by the local women of
Tuxtla Chico, “The Chocolate City.”
PANAMA CANAL
ITINERARIES
15-Day Panama Canal
Full Transit
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Convenient voyages from Ft.
Lauderdale and Los Angeles that
include a full Canal transit, passing
through the Miraflores, Pedro Miguel
and Gatun Locks.
• See Gatun Lake or “Lago Gatún”, a
large artificial lake in the Republic of
Panama.
• Visit the Dutch influenced island of
Aruba with its gorgeous white-sand
September 2015 through April 2016*
beaches.
Coral Princess or Island Princess
• Featuring a 15-day holiday sailing on
December 20 aboard Island Princess
Between Ft. Lauderdale and
– your clients can spend Christmas at
Los Angeles
sea!
8 departures, 7 ports, 7 countries
*Itineraries vary by departure, see princess.com for details.
PANAMA CANAL
ITINERARIES
10-Day Roundtrip Panama Canal
Partial Transit
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October 2015 through April 2016*
• Coral Princess or Island Princess
• Roundtrip Ft. Lauderdale
• 22 departures, 5 ports, 5 countries
Convenient roundtrip voyages from
Ft. Lauderdale include transit
through the Gatun Locks and into
Gatun Lake.
• A special 10-day holiday sailing is
available December 17 aboard
Coral Princess – your clients can
spend Christmas at sea!
• Visitors can experience Dunn’s River
Falls in Ocho Rios or visit the
Stingray Sandbar in Grand Cayman!
*Itineraries can vary by departure, see princess.com for details.
PANAMA CANAL
ITINERARIES
17-Day Panama
Canal Full Transit
18-day Panama Canal
Grand Adventure®
Full Transit
22-day Panama Canal
Grand Adventure
Full Transit
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December 17, 2015 and
May 11, 2016*
• Pacific Princess
• Between Ft. Lauderdale
and Los Angeles
• 2 departures, 6 ports,
6 countries
*Itineraries vary by departure, see
princess.com for details.
April 23, 2016
• Island Princess
• From Ft. Lauderdale
to Vancouver, B.C.
• 7 ports, 8 countries
September 16, 2015
• Coral Princess
• From Vancouver, B.C.
to Ft. Lauderdale
• 11 ports, 8 countries
Pacific Princess offers Small Ship Cruising through the Panama
Canal, featuring a holiday sailing on December 17, 2015!
PANAMA CANAL
SHORE EXCURSIONS
Shore Excursions: Guided tours & activities in port.
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To make the most of their time ashore, your clients may choose the convenience of
booking a shore excursion through Princess.
Princess offers approximately 200 optional shore excursions featuring in-depth
Panama Canal experiences.
The variety of tours allows your clients to tailor their shore time to their tastes.
Depending on the port, the choices include fortresses, volcanoes, museums, natural
wonders, shopping, walking, cultural performances, cuisine and more!
Advance booking is highly recommended as over 80%
of our shore excursions in this region are booked precruise! Book in advance online via the Cruise
Personalizer®. Prices are subject to change as
embarkation nears – encourage your clients to prereserve their shore excursions and book early to save!
Excursions can be either pre-paid or paid for at the end
of the cruise.
Optional Pre-Pay. Your clients can enjoy the
convenience of paying before boarding and start their
vacation worry-free.
Puntarenas, Costa Rica
PANAMA CANAL
SHORE EXCURSIONS
Sample Panama Canal Ports & Excursions
Cabo San Lucas
Those seeking adventure can zipline
through Sierra de la Laguna, a UNESCOprotected area in the high Sierras of Baja,
California. For a more leisurely pace, your
clients can visit El Arco, a rock formation
carved by ocean currents.
San Juan del Sur
From strolling the cobblestone streets of
colonial Granada on Lake Nicaragua or
exploring one of the many volcanoes to
visiting the Masaya Market shopping for
spices, San Juan del Sur has something
for even the most seasoned traveler!
PANAMA CANAL
SHORE EXCURSIONS
Sample Panama Canal Ports & Excursions
Limón
Puntarenas
The Sloth Sanctuary Rescue Center offers
visitors a chance to learn about this curious
and gentle creature. If your clients are
adventurous, they can raft on the
Reventazon River through Class 2 rapids
and enjoy a lunch buffet on the river banks!
Puntarenas is home to the Poás Volcano,
one of the few active craters in the
Americas. Also featured are a coffee
plantation, a rainforest aerial tram or your
clients can dip their toes into the hot springs
at the Rivers of Joy Hot Springs & Spa
PANAMA CANAL
CRUISE PLUS
Cruise Plus® Hotel packages may be added to the
embarkation or disembarkation ports of the itinerary.
Cruise Plus Hotel packages offer numerous benefits:
Convenience for you and your clients – Princess handles both the hotel and
cruise arrangements making for a seamless experience.
• If your clients purchase Princess eZAir®, their flights will be scheduled around
their package – and with Next Port Protection, your clients can rest assured that
Princess will work with the airlines to find a reasonable alternative to provide
flights to the next appropriate port of call if the airline causes a delay to the
ship’s port of embarkation at no additional air cost to the passenger.
• Peace of mind that a quality hotel has been selected by Princess and it is in a
desirable location.
• All details are arranged for the guest including meet and greet, baggage
handling, transfers – accompanied by the service of a Princess representative.
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PANAMA CANAL
CRUISE PLUS
Panama Canal Cruise Plus Hotels
Ft. Lauderdale
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Embassy Suites Ft. Lauderdale
• Hilton Ft. Lauderdale Marina
• Sheraton Ft. Lauderdale Beach Hotel
Los Angeles
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Hyatt Regency Long Beach
Vancouver
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Westin Bayshore Hotel
• Fairmont Waterfront Hotel
• Four Seasons Hotel Vancouver
Vancouver, B.C.
Visit princess.com to learn more about
Panama Canal Cruise Plus Hotel options.
PANAMA CANAL
SELLING TIPS
Use Groups to Promote Panama Canal
• Group balcony fares for 10-day itineraries start at $1,549 USD per person
(double occupancy)^
• Allocation of just 10 lower berths qualifies for group rates
• Group allowance of 8 per month (across any mix of ships or trade)
gives greater flexibility
• Advantaged pricing – up to a 2 category upgrade compared to Launch
• No deposit required for up to 16 beds
• TCs earned for every 16 sailed lower berth passengers booked on
qualifying promotions.*
• Up to 4 amenity points. Amenity points allow you to add value and
personalization to the group.
• Cruise Night sales help promote your group by offering a reduced deposit
and an onboard coupon booklet valued at up to $325
• Panama Canal cruisers book well in advance of their cruise date - up to 8
months before sailing – so be sure to promote the destination early!
^Based on December 7, 2015 sailing of Coral Princess.
*Book by December 31, 2014 for Fall 2015 sailings and by March 31, 2015 for Spring 2016 sailings.
PANAMA CANAL
SELLING PRINCESS CRUISES
Sales Tools
2015 - 2016 Panama Canal & South America
Mini Brochure
A great resource featuring:
• February 2015 - April 2016 cruises to these regions
• Samples of shore excursions
• Onboard Experience Overview
OneSource
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Customizable itinerary eflyers, ad slicks, emails and more.
• Visit Princess eCatalog to order or download brochures, mini brochures,
postcards, letterhead, flyers and program releases.
• Find images in Photo Archive and details in Answers.
• Most collateral is available in PDF version or can be ordered from inventory
by calling 1-800-421-1700 or by contacting your BDM for large orders.
PANAMA CANAL CRUISES review
PANAMA CANAL
REVIEW
Congratulations!
You have completed the Princess Cruises Panama Canal Cruises course
material. Please review a few of the major points of the program below
and continue on to the quiz.
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Panama Canal Itineraries are grouped into three itineraries:
1. Two-day Panama Canal Experience
2. Full-Transit Panama Canal
3. Roundtrip Panama Canal (Partial Transit)
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2 custom-built ships sail the Panama Canal with 89% oceanview staterooms –
Coral Princess and Island Princess.
Our intimate Small Ship Pacific Princess will also sail through the Panama Canal on two
17-day Full Transit itineraries this season!
Wide variety of cruise lengths, from 10 to 22 days in the Panama Canal, to suit any
traveler.
Princess Shore Excursions and Cruise Plus Hotel packages provide more of the Panama
Canal for your clients to experience.
Groups offer up to a two-category upgrade compared to Launch Fares.
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