MICT wins first Chairman`s Cup

PORTFOLIO
The Official Publication of International Container Terminal Services, Inc.
INTERNATIONAL EDITION • April 2015
MICT wins first
Chairman’s Cup
PORTFOLIO
INTERNATIONAL EDITION
ICTSI OPERATIONS
TABLE OF CONTENTS
ICTSI NEWSBREAK
6 Terminal utilization
at MICT reaches
optimal efficiency
levels
8 ICTSI holds 2015
10 CGSA: an "ecoAnnual Stockholders’ efficient" company
Meeting
9 2014 ICTSI Annual
Report now available
COVER STORY
4 MICT wins first Chairman’s Cup
5 The Shaft by Arturo Luz
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T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r Te r m i n a l S e r v i c e s , I n c .
DO GOOD
10 VICT invites
applicants for
community grants
11 ICTSI Foundation
Scholars receive top
honors
12 ICTSI supports
Antarctic expedition
ICTSI NEWSBREAK
12 MICTSI, union
sign 5-year CBA
International
Container Terminal
Services, Inc.
APRIL 2015
ON BOARD
12 MICTSI names
new controller
MEETS & GREETS
13 New Hyundai
Merchant Marine MD
visits MICT
TECH TALK
13 ITSS implements
new Help Desk
system
LEVEL UP
14 MICT, SBITC
AMs enhance
leadership skills
14 MICT launches
STAR training for
supervisors
15 Trainer’s Training: aiming for immediate
impact
ON BOARD
15 New PortFolio
correspondents from
Pakistan
T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r Te r m i n a l S e r v i c e s , I n c .
ANNOUNCEMENT
15 ICTSI packaging
materials now
available at the PRO
3
PORTFOLIO
INTERNATIONAL EDITION
COVER STORY
MICT wins first
Chairman’s Cup
I
nternational Container Terminal Services, Inc.’s (ICTSI) flagship operation Manila International
Container Terminal (MICT) emerged as champion of the inaugural Chairman’s Cup after being
adjudged as the best performing terminal in the ICTSI Group worldwide in 2014.
Enrique K. Razon Jr. (left), ICTSI Chairman
and President, awards the championship
trophy to Mohamed Ghandar, MICT
General Manager, during the ICTSI Senior
Management and Regional Managers
Meeting last 23 March a the Forum of the
Solaire Resort and Casino Parañaque City.
4
T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r Te r m i n a l S e r v i c e s , I n c .
International
Container Terminal
Services, Inc.
APRIL 2015
The Chairman’s Cup cites the bestperforming terminals in the ICTSI Group
for the preceding year. Management
uses a comprehensive set of criteria
to benchmark terminal performance,
namely: (1) growth in revenue;
(2) earnings before interest, tax,
depreciation and amortization (EBITDA);
(3) net income; (4) improvements in
return on invested capital (ROIC); and
(5) cash distributions to parent company.
Aside from the champion
terminal, two runner-up terminals
were recognized: the Baltic Container
Terminal (BCT) in Gdynia, Poland was
first runner up, while Madagascar
International Container Terminal
Services Ltd. (MICTSL) in Toamasina,
Madagascar emerged second runner
up.
The Chairman’s Cup serves as a way
to motivate subsidiaries to improve their
performance. Considering that different
regions present different challenges,
every terminal needs to think outside
the box and come up with solutions to
overcome these hurdles.
The Chairman’s Cup awarding
ceremony is held every March. A
perpetual trophy, a sculpture by
Philippine National Artist Arturo Luz,
is awarded to the champion. The
champion terminal will be the home
of the trophy for a year before it gets
passed on to the next year’s champion.
Hans Ole-Madsen (left photo), ICTSI Senior Vice President and Head of Europe and Middle East
Region, and Jens Floe, ICTSI Senior Vice President for Africa Region (right photo) receive the
runner-up trophies for Baltic Container Terminal (BCT) and Madagascar International Container
Terminal Services, Limited (MICTSL), respectively.
Hans Ole-Madsen (left), hands the runner-up trophy to
Krzysztof Szymborski, Baltic Container Terminal Chief
Executive Officer and General Manager during the latter’s
visit to ICTSI Dubai.
The Chairman’s Cup serves as a way to motivate subsidiaries to improve
their performance. Considering that different regions present different
challenges, every terminal needs to think outside the box and come up
with solutions to overcome these hurdles.
The championship trophy
The Shaft by Arturo Luz
The championship trophy is a sculpture made by Arturo Rogerio Luz,
a National Artist of the Philippines. Titled “SHAFT # 2 / 6 BENGUET
MODEL,” the sculpture is made of aluminum with silver finish.
A founding member of the modern Neo-realist school in Philippine art, he
became a recipient of the National Artist Award back in 1997.
ICTSI Chairman Enrique K. Razon Jr., an avid art enthusiast and benefactor,
chose a masterpiece of a national artist as the championship trophy for the
Chairman’s Cup to give credence to the ICTSI Group’s best terminals,
This year’s winner gets to keep the trophy for a year before it is passed on to
the next winner of the Chairman’s Cup. Aside from this perpetual trophy, the
winners get individual plaques.
T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r Te r m i n a l S e r v i c e s , I n c .
Arturo Luz, Philippine
National Artist
5
PORTFOLIO
INTERNATIONAL EDITION
ICTSI NEWSBREAK
Terminal utilization at MICT reaches
optimal efficiency levels
Despite growing container
volume at the country’s
largest and sole-dedicated
container handling facility,
utilization levels at the ICTSI
flagship Manila International
Container Terminal (MICT)
remained steady at 65 percent
to 75 percent during the
months of March and April.
A glimpse of operations at
the Manila International
Container Terminal.
“Overall productivity, yard
utilization, truck turnaround time
and vessel berthing have normalized
at our terminal,” said Christian L.
Lozano, ICTSI Commercial Director.
Saying that the Holy Week, a period
during which the country’s roads are
congested due to the influx of holiday
travelers, was not an exception, Mr.
Lozano cited utilization levels of
59 percent and 61 percent on Holy
Wednesday and Easter Monday,
respectively.
“These figures are indicative of a
healthy terminal operating efficiency
both in the quayside, yards and
gates,” he added.
Pre-advise system
On 16 March, MICT implemented
a pre-advise system for export
containers. Designed to fast-track
the return of containers to the
terminal, the pre-advise system
greatly reduced the waiting and
queuing time for trucks resulting in
improved terminal efficiency and
productivity.
First quarter figures reveal that
MICT had repositioned a record
number of empty containers
resulting in overall decrease in empty
inventories within Metro Manila.
Reports also indicate that depot
utilization levels have also normalized.
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T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r Te r m i n a l S e r v i c e s , I n c .
International
Container Terminal
Services, Inc.
APRIL 2015
“Overall productivity, yard utilization, truck
turnaround time and vessel berthing have
normalized at our terminal,”
— Christian L. Lozano, ICTSI Commercial Director.
T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r Te r m i n a l S e r v i c e s , I n c .
7
PORTFOLIO
INTERNATIONAL EDITION
ICTSI NEWSBREAK
ICTSI holds 2015 Annual Stockholders’ Meeting
Enrique K. Razon, Jr. (left), ICTSI Chairman and President, delivers his report during the
2015 Annual Stockholders’ Meeting. Seated (from left) at the directors’ table are Stephen
Paradies, Andres Soriano III, ICTSI Directors; Atty. Silverio Benny Tan, ICTSI Assistant
Corporate Secretary; and Octavio Victor Espiritu and Jose Ibazeta, ICTSI Directors. Behind
them (from left) are Joel Sebastian, ICTSI Vice President and Controller, and Benjamin
Gorospe III, ICTSI Assistant Corporate Secretary.
“Cautious, yet decisive, we pulled through” – this was the story for International Container Terminal Services,
Inc. (ICTSI) in 2014.
Delivering the Chairman’s Report, Enrique K. Razon Jr., ICTSI
Chairman and President, shared Company’s milestones from the
previous year, specifically noting that for the first time, ICTSI’s
revenues breached the US$1 billion mark. Overall figures pointed to
a strong year for the ICTSI Group.
Here is the full text of the Chairman’s Report:
The year 2014 was marked by a key and significant
milestone for ICTSI. For the first time ever, our
revenues breached the US1 billion mark. Revenue
from port operations grew to US$1.1 billion, an
increase of 24 percent over the US$852.4 million
reported in 2013.
The robust growth in revenue was a result of the contributions
from our new terminals, and a 45 percent revenue growth from the
consolidation of the Yantai terminals in China. Without the new
terminals, organic revenue growth would have been eight percent.
2014 Highlights
Another highlight of the year was the inauguration in January
of our newly built terminal in Manzanillo, Mexico, managed by
our wholly owned subsidiary, Contecon Manzanillo. The terminal
is equipped with four super post-Panamax quay cranes, which
are the fastest and largest cranes in the ICTSI Group. The second
Specialized Container Terminal in the country’s busiest port is the
most dynamic and state of the art terminal in Mexico.
Also in January, we formed a joint venture, ICTSI DR Congo, with
Simobile to develop a river port in Matadi, Democratic Republic of
8
Congo. Matadi is the most important port on the Congo River, and
we intend to optimize its location by implementing our brand of
service in this part of Africa upon its completion in 2016.
In Nigeria, we signed an agreement to sell 25 percent of our
shareholding in Lekki International Container Terminal to CMA
Terminals, the world’s third largest carrier.
In April, we signed a contract with the General Company for
Ports of Iraq (GCPI) to operate, develop and expand general cargo
and container facilities at the Port of Umm Qasr. In November,
our Iraqi operations were in full swing. The operations in Iraq are
already doing well and we have started construction of the new
container berth.
In May, we concluded our first port concession in Australia.
Victoria International Container Terminal (VICT) signed a contract
with the Port of Melbourne for the development, management and
operation of the Webb Dock Container Terminal. To be completed
in early 2017, VICT will be our first fully automated terminal and the
first of its kind in the Oceania region.
In June, we signed a termination agreement with Larsen &
Toubro to cancel our contract for the Kattupalli Container Terminal
in Tamil Nadu, India. This mutual decision came about after
realizing that the contract was not beneficial to either party. The
cancellation had no effect on our global operations, and we were
reimbursed for all expenses related to Kattupalli. We will continue
to actively search for opportunities in India.
In July, and as previously mentioned, the Port Authority of Yantai
in China consolidated all the container terminals handling foreign
cargo into one terminal company, and ICTSI acquired 51 percent
T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r Te r m i n a l S e r v i c e s , I n c .
International
Container Terminal
Services, Inc.
APRIL 2015
of the new company, Yantai International
Container Terminal.
Group Volumes
For the year, the ICTSI Group handled
consolidated volume of 7,438,635 TEUs,
18 percent more than the 6,309,840 TEUs
in 2013. The increase was mainly due to
volumes generated by our new operations
in Mexico and Honduras; the positive
impact of the port consolidation in China;
and a 20 percent volume growth in Poland.
Excluding new terminals, organic
volume increased by slightly more than
two percent. Our seven key operations
in Manila, Brazil, Poland, Madagascar,
China, Ecuador and Pakistan accounted
for 70 percent of the Group’s consolidated
volume.
Financial Performance
Revenue from port operations grew 24
percent to US$1.1 billion over US$852.4
million in 2013.
Consolidated earnings before interest,
taxes, depreciation and amortization
(EBITDA) increased 17 percent to US$443
million from US$377.3 million in 2013.
Meanwhile, the EBITDA margin
decreased slightly to 42 percent from 44
percent in the previous year mainly as a
result of the impact of operating costs of
the new terminals and higher business
development expenses.
Net income increased six percent to
US$182 million from US$172.4 recorded
in 2013. Income growth was slightly
tempered by start-up costs and operating
expenses in Mexico and Honduras, higher
depreciation, and increased interest
expense.
Net income was affected by nonrecurring items such as gains on the
sale of a non-operating subsidiary in the
Philippines, the termination of the contract
in India, settlement of insurance claims,
and the consolidation in China. These
items were offset against an impairment
charge by our subsidiary in Argentina.
Excluding the non-recurring items, net
income would have been flat at US$172.6
million.
Diluted earnings per share for the
period was likewise higher by 5 percent at
US$0.075 from US$0.071.
Consolidated cash operating expenses
in 2014 grew 26 percent to US$454.5
million from US$359.5 million, again
reflecting the ramp-up of operations.
Excluding the cash operating expenses of
the new terminals, total cash operating
expenses would have increased by only
seven percent.
Capital expenditure in 2014 amounted
to US$279 million against a full year capital
expenditure budget of US$310 million. The
year’s capital expenditure was primarily
for the development in Mexico and
Argentina, expansion in Croatia, facilities
rehabilitation in Honduras, and the start of
development in D.R. Congo.
The Group’s capital expenditure budget
for 2015 is approximately US$530 million.
This will be allocated for the development
of D.R. Congo, capacity expansion in
Manila, and the new terminals in Iraq and
Australia.
For ICTSI’s joint venture terminal
development project with PSA
International in Colombia, the Company
invested US$64.7 million in 2014, and we
expect to invest approximately US$140
million in 2015 to complete phase one of
the project.
Principal redemption profile
The Company undertook several
fund raising, re-financing and liability
management exercises during the year.
Given very favorable financial markets
and the low interest rate environment, we
took advantage of our Medium Term Note
Programme.
Our liability management enabled us to
reduce funding costs and extend maturities
of our securities and bonds by successfully
concluding exchange programs.
Citations
During the year in review, the ICTSI
Group continued to be recognized as
a pioneering company not only in the
Philippines but in the region as well.
In September, the ASEAN Business
Advisory Council honored us with the
highest business recognition in the
country by bestowing on us the Corporate
Excellence Award in the Large Enterprise
Category. ICTSI was cited “not only for
its outstanding growth performance, but
also for its commitment to the welfare
of its employees, as well as its impactful
corporate social responsibility programs.”
In October, Hong Kong-based Corporate
Governance Asia recognized ICTSI as an
“Icon on Corporate Governance.” And in
November, United Kingdom-based World
Finance awarded ICTSI with the Port
Project Sponsor Award for “exceptional
work in sponsoring a wide variety of deals.”
The Nikkei Asian Review also included
ICTSI in its “ASEAN all-stars” listing, citing
ICTSI as one of the region’s leading publicly
listed companies.
Moving forward
After two decades in this business, the
zest that we have for our work is stronger
than ever. The daily challenge of finding
an even better way of operating our
terminals, the effort to deliver world class
service, the complexity of interacting with
diverse cultures – all combine to motivate
us to outdo ourselves. The next year will
be no different.
We continue to be grateful to our host
governments, our business partners, our
clients and our employees. Thank you for
your trust in ICTSI.
2014 ICTSI
Annual Report
now available
ICTSI’s latest annual report, which offers a
snapshot of the Company’s performance
for the year 2014, is now available at
the Public Relations Office located at
the second floor of the Administration
building. A softcopy of the annual report
is also available for download on http://
www.ictsi.com/content/investor-relations/
annual-reports/.
Scan the QR code and see the online edition of
the ICTSI 2014 Annual Report.
T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r Te r m i n a l S e r v i c e s , I n c .
9
PORTFOLIO
INTERNATIONAL EDITION
ICTSI NEWSBREAK
CGSA: an "eco-efficient" company
By Katty Ossa
The Ministerio del Ambiente (MAE), Ecuador’s Ministry of Environment, awarded Contecon Guayaquil S. A.
(CGSA) the Ecuadorean Environmental Certification for being an “eco-efficient” company.
The certification, awarded in March, is given to companies who are able to implement four “cleanest production” processes in line with
environmental licenses. In 2014, CMSA implemented the following projects, which was duly acknowledged by the MAE:
• Project 1: Electrification of eight rubber tired gantry (RTG) cranes, which reduced diesel consumption;
• Project 2: Replacing power packs with reefers as power supply, which also reduced diesel consumption;
• Project 3: Implementation of cargo weighing in cranes, which optimized cargo handling and lowered carbon dioxide emissions; and
• Project 4: Using automatic power on RTGs, which reduced lubricant oil use
CMSA is the first eco-efficient port operator in Ecuador and the second company in the country to receive the certification.
Photo shows (from left) Eduardo Arosemena, CGSA Chief Financial Officer;
Javier Hrycaniuk, CGSA Director of Operations; Lorena Sanchez, MAE Deputy
Minister; José Miguel Muñoz, CGSA CEO; Pablo Segale, MAE Director; and
Gustavo Cercós, CGSA Director of Engineering.
DO GOOD
VICT invites applicants for community grants
By Claire Jordan-Whillans
Victoria International Container Terminal Ltd. (VICT)
opened its Community Investment Fund (CIF) to
applications, inviting local community organizations to
apply for grants of up to AU$20,000.
with sound community values. Health and education are both
critical to this outcome and through this Fund, we hope to make
a contribution that will have a positive impact which sustains over
the long term,” Mr. Dømmestrup said.
Announcing the details of the CIF, Anders Dømmestrup, VICT
Applications are open to not-for-profit, community organizations
CEO, said: “We are delighted to welcome applications from
who meet the criteria. VICT intends that the community fund be
community groups and organizations whose work promotes
equitably allocated to as many worthy community organizations
positive and sustainable outcomes regarding
and initiatives as possible. For this reason,
We are delighted to welcome
the health and education of the youth and
grants are available in four tiers, ranging
young people in our local communities.”
from approximately AUD 2,000 up to a
applications from community
Mr. Dømmestrup said the fund was
maximum of AUD 20,000.
groups and organizations whose
just one part of VICT’s strong commitment
Application started last 23 March and
to working closely and positively with
work promotes positive and
ended last 17 April. Further information,
neighboring communities around Webb
sustainable outcomes regarding including Grants criteria and details of how
Dock at the Port of Melbourne, particularly
to apply, are outlined in the Guidelines
the health and education of the
in Port Phillip and Hobson’s Bay.
available at www.vict.com.au.
“Through our VICT Community
youth and young people in our
Investment Fund, we seek to help future
local communities.
generations become happy, resilient
individuals who will make good leaders
— Anders Dømmestrup, VICT CEO
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T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r Te r m i n a l S e r v i c e s , I n c .
International
Container Terminal
Services, Inc.
APRIL 2015
DO GOOD
ICTSI Foundation Scholars receive top honors
By Francis Bartolome
Two scholars of the ICTSI Foundation, Inc. proved that hard
work has its rewards as they graduated as valedictorians of
their respective batches.
Vincent Emannuel P. Salibio of Tondo, Manila and Shaina Jane
Hugo of Davao City, two of the 95 Foundation scholars who recently
graduated from high school, exemplified diligence and hard work in
both their academic and extra-curricular activities.
Mr. Salibio graduated from the Raja Soliman Science and
Technology High School. Aside from being the batch valedictorian,
he also received several awards, which included Debater of the
Year, Youth Associate of the Year and Best in Editorial Writing. He
is also one of the eight top applicants for the ICTSI-Northeastern
University (Boston, Massachusetts) Scholarship Program.
Ms. Hugo, a graduate of Francisco Bangoy National High School in
Davao City, is also the recipient of several awards including the Youth
Leadership Excellence Award and the Gerry Roxas Leadership Award. According to her, the scholarship helped her improve her academic
performance and extra-curricular involvement, attend school
activities and submit academic requirements on time.
The Foundation organized simple get-togethers
for the scholar-graduates. The scholars and their
parents, Foundation staff, and teachers from
partner public schools attended the events, which
were held from March to April.
Since its establishment in 2010, the
Foundation was able to produce 134 high
school graduates from selected public schools
within the ICTSI host communities in Manila,
Olongapo, Bauan, Misamis Oriental, Davao and
General Santos City.
The Foundation is sponsoring a new batch
of high school scholars for the academic year 2015
– 2016, and is also planning to expand the scholarship
program to the college level.
Vincent Emmanuel P. Salibio, ICTSI
scholar and batch valedictorian of
Raja Soliman Science and Technology
High School, saying a few words
during the get-together event
organized by the Foundation.
Julien C. Domingo (left), DIPSSCOR General Manager, poses with
Shaina Jane Hugo, ICTSI scholar and batch valedictorian of Francisco
Bangoy National High School and her mother, Garibaldi Alvin
Enriquez, PBSP Mindanao Regional Center Manager and Francis J
G. Bartolome, Foundation Program Head, during the awarding of the
College Scholarship Grant.
T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r Te r m i n a l S e r v i c e s , I n c .
11
PORTFOLIO
INTERNATIONAL EDITION
DO GOOD
ICTSI supports Antarctic expedition
International Container Terminal Services, Inc. (ICTSI) sponsored one of the explorers participating in the
International Antarctic Expedition 2015 (IAE 2015), a 13-day journey last March to the highest, driest, coldest
and windiest continent on the planet.
ICTSI supported Ms. Ny-Ann Nolasco, a Sustainable Management
MBA and MPA candidate at the Presidio Graduate School. Out of
the 6,000 applicants, she was one of the few selected by the 2041
organization to participate in this year’s Antarctic expedition and
represent the Philippines.
Ms. Nolasco said in her crowdfunding campaign that “An
expedition to Antarctica would be a learning experience to
complement the impact I intend to effect in the Philippines.
The goal is simple: to use the perspective gained to further
sustainability efforts in the Philippines by engaging private and
public sectors.
I fully intend to take my education on Sustainability
Management back to the Philippines and give back in any way I
can.”
ICTSI supported Ms. Nolasco through Fernando L. Gaspar, ICTSI
Senior Vice President and Chief Administrative Officer.
The expedition is part of the Leadership on the Edge Program
of Rob Swan, founder of 2041. The IAE 2015, which started in 13
March and ended in 25 March, aims to enhance the leadership skills
of every participant and increase their awareness on the effects of
climate change.
Ny-Ann Nolasco
(left) and Robert
Swan (right), 2041
Founder, pose for
a photo holding
the ICTSI flag
in Neko Harbor
on the Antarctic
Peninsula.
ICTSI NEWSBREAK
By Rogel Mesias
MICTSI, union sign 5-year CBA
The Mindanao International Container Terminal Services Inc.
(MICTSI) and the MICTSI Labor Union – Federation of Democratic
Labor Organization (MICTSILU-FDLO) signed a collective bargaining
agreement (CBA) last 20 March. The five-year CBA, which was
signed at the Limketkai Luxe Hotel in Cagayan de Oro City, covers
guaranteed wage increases, wider insurance coverage and other
additional employee benefits. The partnership between MICTSI and
MICTSILU-FDLO raises the standard of employee welfare at MICTSI.
ON BOARD
MICTSI names new controller
By Rogel Mesias
Mindanao International Container
Terminal Services, Inc. (MICTSI)
recently appointed Atty. Gemma
E. Makalinggan-Gloria as its new
Controller.
“With her legal-financial expertise,
we are confident that the department is
in good hands. She provides the kind of
leadership that’s based on excellence,
humility and integrity,” says Jose Manuel
de Jesus, ICTSI Vice President for
Business Development – Asia and MICTSI
President and General Manager.
Prior to her appointment at MICTSI,
Atty. Makalinggan-Gloria served as the
Senior Financial Analyst of Accounts
Management and Sales and Services
12
Departments of the National Power
Corporation for 10 years. She was also
involved in different sectors, holding
various positions in the fields of law,
accounting and audit.
In 2000, Atty. Makalinggan-Gloria
finished her Bachelor of Science in
Accountancy at Mindanao State University
with Magna Cum Laude honors and
became a Certified Public Accountant
in 2000. Graduating with honors, she
obtained her Bachelor of Laws degree
at Mindanao State University – Iligan
Institute of Technology and started her
law practice in 2011.
Atty. Gemma
Makalinggan-Gloria,
MICTSI’s new Controller.
T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r Te r m i n a l S e r v i c e s , I n c .
International
Container Terminal
Services, Inc.
APRIL 2015
MEETS & GREETS
New Hyundai Merchant Marine MD visits MICT
Hyundai Merchant Marine’s new Managing
Director, John Kim (left) visited the Manila
International Container Terminal last 18 March. He was accompanied by (from left) Christian
Lozano, ICTSI Commercial Director; Jay Valdez,
ICTSI Operations Director; and Froilan Barcala,
Hyundai Merchant Marine Operations Manager. TECH TALK
ITSS implements new Help Desk system
By Albert Joseph Canceran
The Information Technology Systems and Services (ITSS) Department of the Manila International Container Terminal (MICT)
recently rolled out ManageEngine ServiceDesk Plus, a new ticket-management platform for providing technical support on
IT systems.
Integrated with an asset management module, ServiceDesk
Plus is a help desk software based on the Information Technology
Infrastructure Library (ITIL) framework – a set of IT services
management practices that help match IT services with the needs
of the business. Some of ServiceDesk Plus’ functionalities include
multi-channel support, service level agreement (SLA), knowledge
base, workflow automation, notifications and reporting. In
addition, it also features automatic asset discovery and software
and license management tools.
For any service request or incidents involving hardware,
software, business applications, email and phone systems, the
user needs to email ServiceDesk Plus ([email protected])
or log in to the ServiceDesk Plus Portal (http://servicedesk.ictsi.
com) using their log in credentials. Once the user completes
the incident report or service request, the system automatically
sends a confirmation email to the user along with a corresponding
ticket number acknowledging the request. The support group
then responds to the issue and updates the ticket accordingly. Once the issue or request
is resolved, the ticket is
closed and the user is
notified.
“The new help desk
system enables me to
manage incidents and
collaborate with end users
and technical groups
efficiently. It also allows
for paperless help desk
transactions, enabling
me to effectively track
ticket status, monitor
tasks and customize
reports as needed. For
us, this is a significant
step towards meeting our
KPIs,” said Alejandra T.
Tolentino, ITSS Help Desk
Supervisor.
MICT implemented
ServiceDesk Plus with
the help of the Global
Information Technology
Department.
ServiceDesk Log In Page at http://servicedesk.ictsi.com
T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r Te r m i n a l S e r v i c e s , I n c .
13
PORTFOLIO
INTERNATIONAL EDITION
LEVEL UP
MICT, SBITC AMs enhance leadership skills
With reports from Conn Dizon
Assistant managers (AM) at the ICTSI flagship Manila
International Container Terminal (MICT) and Subic
Bay International Terminal Corp. (SBITC) attended the
Management Enhancement Seminar (MES) last 2 – 3
March at the Island Cove Resort in Cavite City.
Organized by the MICT Human Resources Department, the MES
provided the officers with knowledge and tools that would help
them become effective leaders in their respective departments. The
two-day seminar highlighted how effective leaders should manage
both tasks and manpower, which would allow them to contribute
more significantly towards enhanced organizational productivity,
efficiency and effectiveness. Ruel Montenegro of CORE Consultants
facilitated the seminar.
From MICT, the following AMs attended: Ralph Schlobohm,
Elmer Merquita, Edward Bonilla, Arturo Valdez, Renato Mamaril,
Adelino Vestil, Cesar Badua, Rafael Lauron, Henry Dungca and
Mikkel Puyat III; and from SBITC: Henry Dungca, Santiago Fuentes
III and Donato Teodoro.
Participants of the recent Managerial Enhancement Seminar from 2 to 3 March at Island Cove Resort in Cavite City.
MICT launches STAR training for supervisors
With reports from Conn Dizon
The Human Resources Department (HRD) of ICTSI flagship
Manila International Container Terminal (MICT) launched a
leadership training program for supervisors, the Supervisory
Training to Achieve Results (STAR).
Launched last 4 – 6 March at the Island Cove Resort in
Cavite City, the first batch of supervisors was trained on proven
supervisory techniques that they can immediately apply. Participants were trained to leverage both hard skills and people
skills to manage everyday work functions more effectively as
they meet new challenges that require increased confidence,
respect and effectiveness. HRD tapped CORE Consultants in the
implementation of the STAR program.
The first batch of trainees for the STAR program.
14
T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r Te r m i n a l S e r v i c e s , I n c .
International
Container Terminal
Services, Inc.
APRIL 2015
Trainer’s Training: aiming for immediate impact
By Geronimo Mangalus Jr.
The MICT Human Resources Department conducted the Trainer’s Training Program for 19 participants in two batches, on
24 – 27 February and 9 – 12 March, respectively.
Held at the Island Cove Resort in Cavite
City, the program aims to provide a more
technical and tactical approach for the
various technical and equipment training
programs at the ICTSI Manila flagship.
Over the course of four days, the
participants learned to design and
conduct trainings in their respective fields,
tailor their approach using adult learning
principles and to become more effective
communicators.
Eugenia Banta, a renowned trainer and
human resources consultant, conducted the
program. Also present during the sessions
were Rafael Lauron from the OP Resource
Group, Jose Carlo Javier, HRD Director and
Jay Valdez, ICTSI Operations Director.
The trainers’ pool is expected to
produce immediate results and impact
the Company’s bottom line by boosting
productivity, increasing moves-perhour and setting a higher standard in
equipment care and maintenance. A
follow-up and assessment of the program
is scheduled by the end of May.
First batch of participants were
Michael Villarin, HRD Coordinator;
Eammond Bryan Fraginal, Safety
Inspector; Albert Villanueva, CY /
Marine Supervisor; Cesar Badua, Gates
Operations – Assistant Manager; Jovinel
Yambao, MES Management Trainee;
Alexander Laliag, Operations Center
Superintendent; Geronimo Mangalus
Jr., Industrial Relations Coordinator;
Ramoncito Cua, CMS Electrical
Technician; Rosaldo Salvacion, CY /
Marine Supervisor; Armando Basco,
Sidelifter Operator; and Cecilio Joel
Saballegue, RTG Operator / Dispatcher.
The second batch included Patrick
Jan Constantino, CY / Marine Supervisor;
Sergio Hingzon Sr., Safety Officer; Edward
Bonilla, Assistant Manager – Operations
Center; Adelino Vestil, Assistant Manager
– Gates Operations; Arturo Reyes, Reach
Stacker Operator; Danny Garcia, Sidelifter
/ Stacker Operator; Wilfredo Baliwag, CY /
Marine Superintendent; and Ramon Chito
Calingo, Quay Crane Operator.
First batch, 24 – 27 February
Second batch, 9 – 12 March
ON BOARD
New PortFolio correspondents from Pakistan
The PortFolio Team is happy to welcome
Arif Raza and Syed Muhammad
Imran Moosa, our new international
correspondents from Pakistan
International Container Terminal (PICT). Their addition to our growing team
opens opportunities for us to hear about
developments and other relevant stories
from ICTSI’s operations in Pakistan.
Arif Raza, PICT
Head of Human
Relations
Syed Muhammad
Imran Moosa,
PICT Marketing
& Commercial
Manager
ANNOUNCEMENT
ICTSI packaging materials now available at the PRO
ICTSI packaging materials are
now available at the Public
Relations Office. These are:
1. Paper bag
2. Folder kit
3. Document envelope
4. CD sleeve
5. Sticker seal
Interested departments may get in
touch with Paolo Racelis at pracelis@ictsi.
com for supplies. Please note that the
packaging materials are for official use
only.
T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r Te r m i n a l S e r v i c e s , I n c .
15
PORTFOLIO
INTERNATIONAL EDITION
PortFolio is published by
International Container
Terminal Services, Inc.
for its employees,
clients, and friends.
NARLENE A. SORIANO
EDITOR-IN-CHIEF
JUPITER L. KALAMBAKAL
MANAGING EDITOR
DENNIS T. SURIBA
ASSOCIATE EDITOR
RESEARCHERS
ZINNO B. GUDEZ
MARIE ANNALIE T. MARFIL
PAOLO MIGUEL S. RACELIS
JUSTINO RAMON L. TAYAG III
RONNEL P. JAVIER
PHOTOGRAPHERS
DEXTER F. LANDICHO
EDWARD R. MILAG
JOHN PAOLO C. SIAT
PHILIPPINE CORRESPONDENTS
MANILA
ALBERT JOSEPH R. CANCERAN
MARIE BERNADETTE C. DE GUZMAN
MA. CONCEPCION M. DIZON
ROSE A. LOBRIN
RICARDO D. PAREDES
PAULO CARLO C. PEÑALBA
JESTONIE V. VINSON
FRANCIS J ALGERNON G. BARTOLOME
JOY E. LAPUZ
SUBIC
OLGA C. URETA
LAGUNA
ANNIE MAGSINO
BATANGAS
BELLE LUCERO
DAVAO CITY
CHIARA MAY C. ATIS
GEN. SANTOS CITY
REJAMNA S. PANDANGAN
MISAMIS ORIENTAL
ROGEL DENNIS MESIAS
invites ICTSI employees worldwide to contribute
to the monthly publication by sharing office
and work-life stories, and by sending photos of
ICTSI terminals and operations including
Company happenings and events.
Stories
Stories should be work-related,
highlighting the duties and accomplishments of exemplary employees,
company events and programs, as well
as other relevant company happenings.
Articles should not exceed 600 words
and should include captioned photos.
Photos
Photography enthusiasts can submit
creative shots of terminals, operations
(non-sensitive/classified), events and
other happenings, along with simple
captions. Submitted photos will be
published and included in the Company’s repository of images for possible
use in other promotional materials.
Submission Guidelines
· Articles should be submitted either in
word doc (email attachment) or plain
text (as email text) format.
16
· Include the following: Title, Subtitle
(if any), and Author. When identifying
persons in captions, their names
always come first followed by
position.
· We encourage sending the original,
high resolution images separately via
Copy.com. Once images are uploaded
to Copy, simply send the share link
along with the email. Images should
have a resolution of 300 dpi and
above.
Employees may email their piece to the
Associate Editor at [email protected]
with the subject “PortFolio Contribution.”
Management reserves the right to
choose stories and photos for publication as well as to edit such stories as
deemed fit.
INTERNATIONAL CORRESPONDENTS
ARGENTINA
MAGDALENA RIANI
BRAZIL
FABIANA SOUZA
CHINA
SEAN XIE
CROATIA
IVA ROMAN
ECUADOR
KATTY OSSA BIANCHI
GEORGIA
KETEVAN ORAGVELIDZE
JAPAN
TAKETOSHI TOYAMA
MEXICO
LORENA VALERO
PAKISTAN
ARIF RAZA
SYED IMRAN MOOSA
POLAND
MICHAL KUZAJCZYK
USA
DAVID TRZYZEWSKI
As a token of appreciation,
contributors of published stories
and photos will receive limited
edition PortFolio ID lanyards.
For the month of March, thank you
for your contributions:
·
Edward Bonilla
·
Aris Palayad
·
Belle Lucero
·
Olga Ureta
·
Anicia Magsino
·
Teresa Vega
·
Jelenie Tanagras
·
Angela Carreno
·
Renell John Maglalang
·
Rico Cruz
If you wish to receive a copy of the PortFolio,
please write, call or e-mail us at:
Public Relations Office,
ICTSI Administration Bldg.
Manila International Container Terminal,
MICT South Access Road
Port of Manila, 1012 Manila, Philippines
Telephone: +632 / 245 4101
E-mail: [email protected]
URL: www.ictsi.com/media-center/newsletters/
T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r Te r m i n a l S e r v i c e s , I n c .