PDF - Northeast Ohio Apartment Association

Transcription

Suites
Published by the Northeast Ohio Apartment Association
Property of the Year
Stonebrooke Village
Luxury Apartments
November 2012
Also Inside:
•
•
•
•
•
•
•
Key Award Gala Photos
New DOE Furnace Standards
Future Electric Rates Increase
5 Things to Protect your Business
NOAA Electric Savings Program
Recovering what is Owed
Providing Superior Customer Service
Disasters never clock out.
Neither do we.
In the aftermath of any disaster, time is money. That’s why BELFOR’s industry experts
work around the clock to provide complete, turnkey property restoration solutions.
From cleanup and construction to the decontamination of valuable assets, BELFOR
provides prompt, efficient solutions that businesses and homes across America
turn to most. So in the event of a disaster, trust BELFOR to get you back to business.
www.belfor.com 800-922-3848
Michelle Kirda
One Phone Call - Anywhere in the U.S.
November 2012
Northeast Ohio
Apartment Association
Western Reserve Building
1468 West 9th Street • Suite 110
Cleveland, OH 44113
Executive Officers
President
Robert Sorin
Royal American Group
Immediate Past President
Allan B. Pintner
Millennia Housing Management
President-Elect
Joy Anzalone
Burton Carol Management
Vice President
Claudia Madden
UGP Properties
Treasurer
Charles Schulman
Carlyle Management Company
Secretary
Dan Moskowitz
Western Reserve Property Management
Presidential Appointee
George Cvijovic
Forest City Residential Management
Executive Vice President
Ralph McGreevy
Northeast Ohio Apartment Association
Associate Council Appointee
David Neale
Roto-Rooter Services Co.
Association Staff
Ralph McGreevy
Jacqui Bongiovanni
Office Manager
Ryan Flanagan
Media and Marketing Manager
Contact NOAA
Western Reserve Building
1468 West 9th Street • Suite 110
Cleveland, OH 44113
Phone
216.241.1635
Fax
216.241.1636
NOAA Online
Website: noaamembers.com
Facebook Page: facebook.com/NOAAPage
Suites: noaamembers.com/suites.php
Graphic Design: Ryan Flanagan
Printed by: Consolidated Marketing Solutions
Table of Contents
4 Executive Vice President’s Message
6 New Members
8 NOAA Electric Savings Program
– Gary Greulich | North Shore Energy
9 Calendar of Events
11 Recovering What is Owed
– Mark Buemi | Prompt Recovery Services, Inc.
12 Past Events and Photos
– 12 Casino Night, 14, 15, 19-21 Key Awards Gala (Platinum and Gold Winners)
13 New DOE Furnace Standards
– Peter Eno | Refrigeration Sales Corporation
16 Property of the Year - Stonebrooke Village
22 5 Things to Protect Your Business
– Michael P. Mandato | System Care, Inc.
24 Future Electric Rates Increase
– Gary Greulich | North Shore Energy
26 Eviction Index / Vacancy Rates
27 Providing Superior Customer Service
– Martha Thomas | Answering Cleveland, Inc
28 Property Transfers
Property of the Year
Stonebrooke Village
Luxury Apartments
Roland Georgi, Manager
Krisztina Renderos, Leasing Consultant
Danielle Smith, Leasing Consultant
John Parks, Lead Maintenance Superintendent
Al Repko, Maintenance Superintendent
The Northeast Ohio Apartment Association is a non-profit organization committed to
furthering professionalism in the multi-family housing industry. NOAA serves sixteen
Ohio counties through specially designed education, networking and legislative programs.
President’s
• Apartment Guide
• Apartments.com
• Belfor USA
• C.C. Mitchell Supply Co.
• Coinmach
• Dawson Neace Lukens
• Great Lakes Financial Group
• IGS Energy
• Powers Friedman Linn, PLL
• Roto-Rooter
• Schill Grounds Management
• The Plain Dealer
• The Sherwin Williams Co.
• Time Warner Cable
Suites Magazine
3
Ralph MCGreevy, EVP | Northeast Ohio Apartment Association
Message from the EVP
Dear NOAA Members,
That’s right, the election is over. By now most of us have dimming memories of
‘Frankenstorm’. America is still here, albeit a bit soggier on the eastern seaboard
and a bit more frustrated if your candidate didn’t win. I try to never get upset about
things that are out of my control. But from the comments of my Facebook page, I
might be in the minority.
I have one friend who asked if I voted for Obama to un-friend him; since Cuyahoga
County has the burden or pleasure, depending on where you stand, of laying claim
to re-electing the President. I will not un-friend him for the simple reason of what
happens in the voting booth is supposed to be private. Am I right or what! I mean it
is supposed to be like Vegas!
So I’d like to focus on things that are in our control. To begin with I’d like to thank
Jacqui and Ryan for all their hard work on this year’s trade show. We maximized
Windows with exhibits and Kate Good did an outstanding job not only on her seminar
but also on the three following drill down sessions. But what really surprised me is
that, to date, there has been little to no complaining about the trade show from the
exhibitors.
Now you may think this happens every year, but I assure you that is not the case. In
fact the biggest complaint we’ve fielded is about the excessive heat. (See paragraph
one re: only worrying about things we can control.) So to everyone who attended and
exhibited in this year’s NOAA tradeshow, I’d like to offer you a tip of the cap. I am
very proud that you all appreciated the trade show. But if this reaches someone who
does have a complaint, feel free to call the complaint line – 216 408-1458. (For those
who don’t know….that is my cell phone.)
And so as 2012 begins to dim and 2013 starts to appear on the horizon, I’d like to
wish everyone a happy holiday season, beginning with Thanksgiving.
And now I will share my top three reasons I am thankful…with a fourth thrown in
for good measure.
1.) My wife Holly!
2.) My children and other immediate family (including my dog!)
3.) NOAA and all of its members, especially the Executive Committee and the
Board of Trustees.
4.) My Health and happiness.
It is my holiday wish that you all feel the same way about your spouse, family,
extended family, dogs (if you own one) and your overall health and happiness.
Yours truly,
Ralph McGreevy
4
November 2012
It all starts with
Some of our Corporate
Branding Solutions Include
Customized Uniform Programs
Corporate Gifts
Logo Wear
Full Service Printing,
Direct Mail Services,
& Multi-Channel Marketing
For more information
contact Joe Artiste at
[email protected]
or 440.343.3362
Suites Magazine
5
Welcome New Members!
Associate Members
Community Vibe
Howard Hanna Property
Management
Kariithi Kilemi
4620 Henry Street
Floor 1
Pittsburgh, PA 15213
Phone: (885) 426-8423
Fax: (412) 927-2641
Email: [email protected]
www.comvibe.com
Paul Blumberg
Jared Zak
800 W. St. Clair Ave.
Clevleand, OH 44113
Phone: (216) 901-4500
Fax: (216) 573-2397
[email protected]
www.howardhanna.com
Intuitive, touch-friendly interface accessible on the go.
Services
Maintenance
Notification
Reviews
Services
Property Management
Leasing
Sales
The Leasing Workshop / C.L.A.S.S.
Choice Cabinet
Michelle Davis
P.O. Box 150566
Lakewood, CO 80215
Phone: (800) 875-9847
Fax: (866) 469-8578
www.theleasingworkshop.com
Services
Training
Consulting
Mystery Shops
North Shore Energy
Chris Greulich
423 Meadowview Dr.
Sagamore Hills, OH 44067
Phone: (330) 524-7559
Fax: (888) 570-4771
www.northshoreenergy.com
Services
Energy Brokerage
6
November 2012
David Alexander
26200 Richmond Rd.
Bedford Heights, OH 44146
Phone: (216) 378-2828
Fax: (216) 378-2844
www.choicecabinet.com
Services
Kitchen Cabinets
Bath Cabinets
Securitas Security Services
Adam Koehler
9885 Rockside Road
Suite 155
Valley View, OH 44125
Phone: (216) 209-3544
Fax: (440) 887-6859
www.securitas.com
Services
Security Patrol Inspections
Alarm Response Services
Permanent Security Services
Temporary Security Services
Maverick Restoration
Shawn Kelly
P.O. Box 427
Richfield, OH 44286
Phone: (330) 239-8210 x 501
Fax: (330) 239-8211
www.maverick-restoration.com
24/7 Emergency Response
(800) 316-4911
Services
Fire/Water Restoration
Mold Remediation
Demolition
Re-construction
Property Solutions
David Romero
2912 Executive Parkway
Lehi, UT 84043
Phone: (410) 878-7411
Fax: (801) 705-1835
www.propertysolutions.com
Services
Websites
ILS / Craigslist
Posting
SEO
iPad Leasing
Electronic Lease
Lead Management
Call Tracking
Resident Insure
Call Analysis
Resident
Message Center
Screening
Leasing Center
PM Software
Resident Portal
Facebook
Resident Pay
Integration
Check Scanning
Money Gram Package Tracking
Lobby Display
Mobile Portal
Resident Utility
Sidari Enterprises
Dan Sidari
9545 Midwest Ave
Unit i
Garfield Heights, OH 44125
Phone: (216) 518-4270
Fax: (216) 518-4274
www.certapro.com
Services
Painting
Floor Covering
Welcome New Members!
PRIMARY Members
Associate Members
Ohio Geese Control
Jeff Hower
3250 Nelson Park
Rocky River, OH 44116
Phone: (216) 228-4822
Services
Pest Control (Canada Geese)
Landscape Management
Wolf Home Products
Terry Donahue
2517 Wexford Run Rd.
Wexford, PA 15090
Phone: (412) 953-2802
Fax: (724) 933-8848
www.wolfhomeproducts.com
Cabinetry - American Made
All Wood - In Stock
Kitchen & Bath
Vanity Top - In Stock
Local Dealers
DBC Real Estate Management
Vic Son
51 Pennwood Place
Suite 200
Warrendale, PA 15086
Phone: (724) 772-9020
Buckingham
Adam Martin
2044 Euclid Ave
Cleveland, OH 44115
Phone: (216) 694-8946
Fax: (216) 400-7181
www.TheLangston.com
Morgan Deville LLC
Tim Florczak
1170 Pittsford Victor Rd.
Pittsford, NY 14534
Phone: (585) 419-9630
Fax: (585) 419-9636
www.morganmanagement.com
Suites Magazine
7
Gary Greulich | North Shore Energy Consulting, LLC, President
NOAA Electric Savings Program
“Don’t Be Shocked By Electricity Brokers !!”
NOAA has been notified by multiple members
that misleading and inaccurate representations
are being made by inexperienced ‘Energy
Brokers’. They are calling on members and
quoting electric rates that may or may not be
accurate. More seriously is the misleading idea
that there will be minor or no penalties if a
member switches suppliers, or that a member has
the right to terminate a power supply contract
without penalty. These statements are completely
false.
Electricity and natural gas are commodities that
are “hedged” at the time of purchase, whereby
suppliers make a financial commitment and
commit resources for the benefit of the customer.
As a result, energy suppliers levy heavy penalties
on businesses that switch suppliers in the midst
of a contract.
NOAA and North Shore Energy have enjoyed a
very successful relationship since 2009 that has
guided members through the complexities of the
deregulated electricity market. Now, the NOAA
Electric Savings program currently provides over
110 million KWH per year of power at discounted
rates to NOAA members!
Northeast Ohio
Apartment Association
FREE
Legal
Participating
members
have
saved
hundreds of thousands of dollars on their
electricity costs.
Most electricity brokers have only one source
of energy to quote electricity pricing.....North
Shore Energy represents 23 suppliers, including
all major electric suppliers that serve the Ohio
market, constantly monitoring pricing and
product offerings for the benefit of NOAA
Members. These prices change on a daily or
weekly basis.
North Shore Energy has the flexibility to
customize the right savings program by leveraging
relationships with suppliers, or by using daily
pricing models. In all cases, North Shore Energy
can find the best prices for members. There have
been instances where they have advised members
to remain with their current supplier because of
fees and penalties associated with switching. This
means that North Shore Energy does what’s best
for NOAA members!
Michael Linn
Powers Friedman
Linn, PLL
[email protected]
www.pfl-law.com
Stephan Babik
H OT L I N E
A NOAA members-only service
providing free legal advice for difficult
situations. Expert attorneys, specializing
in real estate and commerce law, are
available to our members.
How it works: Call NOAA with your
issue, (216) 241-1635, we will take your
information. The appropriate attorney will
contact you within 24 hours. While this is
a free service, you will be charged if you
require representation.
Javitch, Block &
Rathbone, LLC
[email protected]
www.jbandr.com
Lei Jiang
Lei Jiang LLC
info@leijianglaw.
com
leijianglaw.com
If you would like to explore the savings
opportunity with North Shore Energy,
please contact NOAA or send your most
recent electric bill to Gary Greulich at North
Shore Energy, fax- 888.570.4771, or email
[email protected] or call him at
330.807.4438.
• Real Estate Management Law
• Fair Housing Law and Litigation
• Collections and Creditors’ Rights
• Evictions
• Fair Housing
• Collections
• General/Defense Litigation
• Rent Escrow/Deposit
• Real Estate
• Foreclosure
• Business & Corporate
• Civil Litigation
• Evictions
Any advice provided during this service does not create any attorney-client relationship.
8
November 2012
Before
Before
After
After
•
•
•
•
•
•
24/48
Service
Before
The Transformation is Shocking. The Bill is Not.
Custom Options Found Nowhere Else!
A Convenient Way to Transform Kitchen and Bathrooms.
Like New at a Fraction of the Cost of Replacement.
All Work Warranted.
In and Out in 1 Day!
After
Before you get going on your remodel, Get A Grip. Call us today!
Call
Get A Grip of
Greater Cleveland
330.671.5002
Click
getagripinc.com
Free Phone Quotes
& On-Site Estimates
Calendar of Events
For current events and news visit www.noaamembers.com
November
S
M
T
W
T
F
S
28
29
30
31
1
2
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
1
S
M
3
December
T
W
T
F
S
8
25
26
27
28
29
30
2
3
4
5
6
7
1
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
S
M
F
S
30
31
1
2
3
4
W
T
November 9th - Associates Council Meeting
9:00 am. NOAA Offices, 1468 West 9th Street, Cleveland, OH 44113.
November 14-15th - Certified Leasing Professional Class
December 7th - Lake County Holiday Party
5:30 pm. Mentor Harbor Yacht Club, 5330 Coronada Drive Mentor On Lake, OH 44060.
December 14th - Associates Council Meeting
5
January
T
November 1st - Trade Show
9:00 am. Windows on the River - 2000 Sycamore, Cleveland, OH 44113.
30
31
1
2
3
4
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
5
January 11th - Associates Council Meeting
January 18th - Installation Banquet
6:00 pm. Shoreby Club, 40 Shoreby Drive, Bratenahl, OH 44108.
Suites Magazine
9
To Make Your Job easier,
ask sherwin-williaMs.
Aside from the largest selection
of coatings that help control
maintenance costs, turn units fast,
protect property investment
and maintain curb appeal,
we also bring you:
• Exceptional paints and stains
• Ladders and supplies
• Spray equipment sales
and rentals
• Floorcovering
• Technical support
• Expert advice and
customized solutions
• Fast, local service
• Competitive prices
And don’t forget our multiple
stores throughout the region they make local service a reality.
When it comes to property
management, we deliver.
Much more than you
might expect.
For a store near you,
visit sherwin-williams.com or call 1-800-4-SHERWIN.
©2012 The Sherwin-Williams Company.
10
November 2012
MARK J. BUEMI | PROMPT RECOVERY SERVICES, INC. SM VP
Tenants that
Escape in the
Middle of the Night
Recovering What is Owed.
Well, here is something that has been on the minds of property
management companies. The possibility of a renter leaving the
habitat that they in some form or another were paying for. Exiting
without warning, or even the slightest news of a departure, so
they could use what was owed toward their new room of residence
and seemingly provide a sense of responsibility toward their new
habitat provider.
Now of course, this is all too familiar for the
property manager who’s job it is to make sure
that all rent is in and accounted for by each and
every filled dwelling. New tenants want to move
in, and many times cannot due to the rental units
being in a condition not suitable for the new
tenant. Of course this means that management
now must spend both man hrs and additional
labor costs to get the unit ready for the new
tenant.
So the old tenant is out, and you have no contact
information that is valid, or at least a phone
number to reach out to the ex-tenant that is
now in breach of their agreed terms & contract.
What do you do? Probably contact an attorney
for the collection of the remainder of rent and
any other fees that are due. This of course is a
very expensive avenue to take, and one that is
generally utilized for those with much higher
amounts owed.
Is there a more efficient or effective way of
recovering the loss rather than sending it over
to an attorney to collect? Well, yes there is. In
fact more and more management companies are
aligned with receivable recovery groups in order
to have easier communication regarding their
debt accounts. In addition, some recovery groups
provide a service called skip tracing, a detailed
research tool that most law firms do not generally
provide or consider using in the collection
process, mostly because they don’t understand
where to go, or how to get there.
Should you have issues with the NO Warning
departed tenants, be sure to research your
options. A collection agency may provide more
tools than you ever thought were available.
If you need help in deciding which avenue is
best for your Property, give us a call at 330405-5046 x2206 or send an email, mbuemi@
promptrecoveryservices.com We can share
ideas that are best suited for your property.
Visit www.promptrecoveryservices.com to find
out more information on our Total Satisfaction
Receivable Recovery & Collections Program.
Rel∞ on us
For over 20 years Great Lakes
Financial Group has been a fullservice commercial real-estate
mortgage banker. We specialize
in all multifamily and healthcare
facility financial needs.
For all new commercial mortgage
loans or refinancing options,
please contact:
Joseph Bobeck
216-861-1300
www.greatlakesfg.com
ProPerties FinanceD
• Multifamily
• AffordableHousing
• SeniorHousing
• HealthcareFacilities
Loan BeneFits
• Long-term
• Stable
• Fixed-Rate
• Assumable
• Non-Recourse
services
• CommercialMortgageLoans
• RealEstateAdvisoryServices
• LoanServicing
Locations
• Cleveland,OhioHeadquarters
• Chicago,Illinois
• WashingtonD.C.
• Ocala,Florida
Providingloans,experience,reliabilityand...
a place to come home to.
For more information, visit www.greatlakesfg.com
Suites Magazine
11
PAST EVENTS & PHOTOS
1
2
3
4/5
6
7/8
Casino Night
Hawthorne Valley
Country Club
October 10th 2012
Our annual Casino Night saw well over 100
attendees this year. There was no shortage of
good prizes and good times at Hawthorne Valley.
Please be sure to thank our associate members for
making this annual event possible.
9
10/11
12
13
14
15
16
17
Congratulations to the winners of Casino Night.
Please thank our prize and table sponsors.
1)
2)
3)
4)
5)
6)
7)
8)
9)
10)
11)
12)
13)
14)
15)
16)
17)
12
Adrianna Tennis - Ohio State Gift Basket - Certified Pest Control
Alison Meredith - $25 Cheesecake Factory - Sherwin Williams
Andy Tima - $50 Darden Gift Card - Paul Davis Restoration
Greg Anglewicz - $50 Burntwood Tavern Gift Card - Rite Rug
Greg Anglewicz - $50 Olive Garden Gift Card - Sherwin Williams
Bob Haycox - $50 Darden Gift Card - America’s Floor Source
Clint Welser - $50 Starbucks Gift Card - AT&T Connected Services
Clint Welser - ipod Touch - Weltman, Weinberg & Reis
Danielle Haden - $100 PF Changs - HD Supply
Jenny Kral - $50 Starbucks Gift Card - Securitas Security Services
Jenny Kral - Keurig Coffee Gift Basket - Time Warner Cable
Jim Doran - $25 Cheesecake Factory - Sherwin Williams
Jim Toth - $50 Gas Card - AmeriSeal & Restoration
Leslie Krause - $50 Gas Card - AmeriSeal & Restoration
Malinda Vassanelli - $100 Tal’s Beverage & Deli Gift Card - Roto Rooter
Ron Polinsky - AT&T Gift Bag & (2) $50 Giftcards - AT&T Connected Services
Terri Haycox - $50 Darden Gift Card - America’s Floor Source
November 2012
PETER ENO | Refrigeration Sales Corporation, Manager Business Development
New Furnace Standards
By DOE May Require
Action
INSTALLATION DEADLINE: May 1st, 2013
for non-condensing 80% AFUE furnaces
DOE regional minimums:
DOE #EERE-2011-BT-STD-0011
The US Department of Energy (DOE) has finalized new regional minimum energy conservation standards for residential HVAC equipment. For gas
furnaces, the new minimum standard is 90% AFUE. This standard prohibits installation of 80% AFUE type furnaces after 5/01/2013 in both new
construction and replacement applications.
What should you do?
Pro-actively review your single or multi-family properties, especially those with challenging
applications—where the furnace is located in the middle of the building or suite! A sound
financial case can be made for replacing your current non-condensing furnaces before the
May 1st, 2013 installation deadline.
In some instances, converting from the traditional 80% AFUE to a 90% AFUE furnace may
present significant installation challenges and costs such as venting, draining and dealing
with domestic hot water.
What We Will Do.
Application Assistance
RSC has been serving the HVAC industry for over 65 years and has the application expertise
to assist you in determining the most cost effective way to meet the new DOE standard. Please
call Peter Eno at 216-525-8255 or 330-607-8006.
Current & New Product Inventory
RSC will continue to stock 80% AFUE furnaces until the installation deadline. Additionally
we maintain large inventory of the newer compliant 90% AFUE furnaces. Please contact us
with any special project needs.
Training
RSC will offer application classes in late November, so watch for the announcement of our
schedule. Training will cover: legislative awareness, venting (furnace and water heaters),
draining, freeze protection, and other pertinent issues.
Refrigeration Sales Corporation - www.rsc2g0.com.
Peter Eno can be reached by email, [email protected] or by phone, 216-525-8255.
Suites Magazine
13
P l at i n u m
P l at i n u m
Beachpark Tower
Bridgeview Apartments
11
12
100%+ Club
100%+ Club
P l at i n u m
P l at i n u m
Kensington Square Apartments
New Warren Heights Apartments
15
16
100%+ Club
P l at i n u m
P l at i n u m
The New Clifton Plaza
19
1
10
The Residences at Crocker Park
& The Excelsior
100%+ Club
2012 Key Awards
* 100% + Club
Platinum
1
2
3
4
5
6
7
8
9
10
11
12
13
14
14
*Beachpark Tower - Millennia Housing Management - Multi - Upscale
*Bridgeview Apartments - Landmark Management - Multi - Lux
*Crossings Village Apartments - Burton Carol Management - Garden - Lux
*Grand Bay of Brecksville - Western Reserve Property Management - Town - Prem
Kensington Square Apartments - ABC Management - Garden - Afford
*New Warren Heights Apartments - ABC Management - Town - Afford
Ravenswood Apartments & Townhomes - Burton Carol Management - Town - Mod
*Ridgewood House Apartments - Burton Carol Management - Multi - Mod
The New Clifton Plaza - ABC Management Company - Multi - Afford
*The Residences at Crocker Park & The Excelsior - Comet Management - Garden - Prem
*The Terraces on the Green - Comet Management - Garden - Upscale
*Williamsburg Townhomes - Associated Estates - Town - Lux
Windsor Place Apartments - Burton Carol Management - Garden - Mod
*Woodside Terrace Apartments - Smythe Property Advisors, LLC - Town - Upscale
November 2012
Silver (not pictured)
200 West Apartments - 200 West Apartments - Multi - Upscale
*Abington Arms - Millennia Housing Management - Multi - Upscale
Acadian - ABC Management - Garden - Mod
Alexia Manor / Lourexis - Millennia Housing Management - Multi - Mod
Andrews Place Apartments - Millennia Housing Management - Multi - Mod
Applecrest Village - Millennia Housing Management - Garden - Mod
Bellair Apartments - ABC Management - Town - Mod
Bellaire Garden A - CMHA - Multi - Afford
Birch Manor / Huntington Place - ABC Management - Garden - Mod
Bridlewood Apartments - Zaremba Management Company - Multi - Mod
Butternut Ridge - JVM Realty Corporation - Garden - Lux
Cambridge Court Townhomes - Smythe Property Advisors - Town - Mod
Campbell Court Apartments - ABC Management - Multi - Afford
Castlewood Apartments - Zaremba Management Company - Multi - Upscale
Cedar Center - Millennia Housing Management - Multi - Mod
P l at i n u m
P l at i n u m
Crossings Village Apartments
Grand Bay of Brecksville
14
3
17
100%+ Club
100%+ Club
P l at i n u m
P l at i n u m
Ravenswood Apartments
& Townhomes
Ridgewood House Apartments
18
100%+ Club
P l at i n u m
P l at i n u m
The Terraces on the Green
Williamsburg Townhomes
1
11
1
12
100%+ Club
100%+ Club
Continued on Page 19
Cedargate Apartments - Smythe Property Advisors, LLC - Garden - Mod
Cedarwood Village - Apollo Property Management - Garden - Mod
Central Park Apartments - ABC Management - Garden - Afford
Clearbrooke Apartments - Burton Carol Management - Garden - Mod
Cleveland New Homes/Cermak Building - Millennia Housing Management - Garden - Afford
Collinson Apartments - ABC Management - Multi - Mod
Colony Club Apts & Townhomes - Zaremba Management Company - Garden - Mod
Columbia Square Apartments - Burton Carol Management - Garden - Mod
Columbus Park - Apollo Property Management - Multi - Mod
Covington Gardens - Millennia Housing Management - Garden - Mod
Dorchester Village - Apollo Property Management - Multi - Mod
Dorothy Jackson - Akron Metropolitan Housing Authority - Town - Afford
Emeritus House Apartment - ABC Management - Multi - Lux
Essex Apartments - ABC Management Company - Garden - Afford
Fairview Village Apartments - Zaremba Management Company - Multi - Mod
Fawn Lake - KRI Properties - Garden - Mod
*Forest Meadows Apartments - JKG Properties - Garden - Upscale
Grandview Pointe Apartments - Zaremba Management Company - Multi - Mod
Hamilton House Apartments - Zaremba Management Company - Multi - Mod
Heatherwood - Amore Management - Garden - Mod
Heritage Arms - Millennia Housing Management - Multi - Mod
Heritage View Homes - CMHA - Town - Afford
Hidden Lake Apartments - JVM Realty Corporation - Garden - Upscale
*Highland Place Apartments - Millennia Housing Management - Multi - Mod
Holy Redeemer - Millennia Housing Management - Garden - Afford
*Hunter’s Chase - Cottonwood Residential - Garden - Lux
Hunter’s Pointe Townhomes - Zaremba Management Company - Town - Upscale
Lake Park Village - Burton Carol Management - Garden - Mod
Legacy Park Apartments - CMHA - Multi - Afford
Liberty Plaza Apartments - Millennia Housing Management - Town - Upscale
Linden House Apartments - Zaremba Management Company - Multi - Mod
*Mallard’s Crossing Apartments - Associated Estates - Garden - Upscale
Suites Magazine
15
NORTHEAST OHIO APARTMENT ASSOCIATION
2012 Property of the Year
Stonebrooke Village Luxury Apartments
Neil Lockhart relaxed by the attached garage of his
Stonebrooke Village apartment in Medina, keeping an eye
on his black lab, Shemp, who noodled in the yard nearby.
cathedral ceilings and a floor plan he considers
extremely well thought-out. And early evening
strolls with Shemp along winding Stonebrooke
Lane, illuminated with old-style streetlights,
only serves to reinforce that first impression.
“It’s just a wonderful place to be,” he
said.
Lockhart, who has lived at Stonebrooke
since 2008, explained how he visited the
community before even meeting with
property management, just to see for
himself what Stonebrooke “felt” like. At
the time, he was renting an apartment
in Brunswick after moving to Northeast
Ohio from Florida.
Judges participating in the Northeast
Ohio
Apartment
Association’s
annual Key Awards concur, honoring
Stonebrooke Village as the 2012
“Property of the Year.”
Stonebrooke Village had won impressive
Platinum Key Awards for each of the last
three years, and a Gold Key Award in
2008.
“It was warm, open-armed,” he said,
recalling how residents who didn’t even
know him were immediately friendly
and welcoming.
Lockhart lives in a second-floor unit with
16
November 2012
Stonebrooke Village - 2948 Stonebrooke Lane, Medina, OH 44256
But Property of the Year, as an
independent industry stamp of approval,
Outdoor swimming pool adjacent to the clubhouse.
2012 Key Awards Gala - Marriott downtown at Key Center.
Al Repko, John Parks, Danielle Smith, Krisztina Renderos.
“gives us a little more credibility than just us
saying we’re the best,” said Jennifer Leinweber
Ritz, vice president of the Zaremba Management
Co., which has managed Stonebrooke since 2007.
communities, residents and their peers that their
property has the physical qualities, marketing
creativity and management caliber necessary to
be called one of Northeast Ohio’s best.
Judging, which took place June 19 and
culminated in the NOAA’s much-anticipated and
well-attended annual awards gala at the Marriott
Key Center on Sept. 6, involved 32 apartment
industry experts from Pittsburgh, Columbus and
Detroit around the near midwest.
“Stonebrooke Village has joined a very select
group,” said Ralph McGreevy, executive vice
president of NOAA. “To win this award, an
apartment community must be nearly flawless.”
Judges were paired up and sent out for a full day
of property visits along 16 routes, stretching from
Lorain to Conneaut, south to Massillon and as far
as Youngstown.
Judging is detailed and extensive. The twopage evaluation form asks judges to grade each
property in six areas, from the entrance and
exterior, to the model suite, leasing office and
landscaping.
“Overall Community Appeal,” the general
property category, involved 107 properties – 29
of which received a rating of at least 100 points.
Awards are categorized by rental price range and
property type and are presented as Platinum
(best in category), Gold (second place) and Silver
(for remaining properties that score well).
And the highest-scoring apartment community –
judged against all entrants regardless of category
-- is honored as Property of the Year.
Winners of the Key Awards, from property owners
and managers to their staffs, demonstrate to their
Built in 2004, Stonebrooke Village consists of
146 units in 18 two-story buildings nestled on a
wooded side street just east of the Ohio 18 exit of
Interstate 71.
Zaremba Management, which was hired to
manage Stonebrooke three years after its
construction, is based in Fairview Park and
manages nearly 4,000 apartment units, 250,000
square feet of office space and 60,000 square feet
of mini-storage units.
The four-point mission statement on the back
of Zaremba’s business cards includes the goal of
“offering a caring, involved team of associates.”
At Stonebrooke, which is positioned in its
marketing materials as “a resort setting with
everything you need at your fingertips,” caring
and involved are discovered in the details.
There’s a Snapple vending machine outside
the 24-hour fitness center and a hot tub by the
peanut-shaped outdoor swimming pool. The
clubhouse, with a full kitchen and sparkling
J-shaped granite countertop, is popular for
wedding and baby showers.
“My Five”
(plus one)
Multifamily marketing tips from the
2012 NOAA “Property of the Year”
Key Award winner.
1. Be knowledgeable about your community,
as well as those in the surrounding area (the
competition).
2. Know your unique features and benefits.
Understand the value of your community
and what it has to offer your prospects and
residents.
3. Provide a well-maintained community,
and show suites that are market-ready.
4. Care about your residents and provide
them highest level of customer service
possible.
5. Create a sense of community to retain
your residents into the future.
6. Remember, it’s teamwork. Make sure
the entire staff is trained and maintains the
shared goal of making your property the best
it can be.
Source: Jennifer Leinweber Ritz, vice
president of Zaremba Management, and
Roland Georgi, property manager of
Stonebrooke Village luxury apartments.
Suites Magazine
17
Management provides an online portal for
information, make a rent payment, submit a
maintenance request and other conveniences,
and produces a quarterly resident newsletter.
The fall issue, for instance, reminds residents
to check their furnaces to make sure they are
working before the cold weather hits, informs
them of hayrides and apple festivals in the area
and includes a schedule of upcoming Zaremba
Travel Club excursions.
Roland Georgi, who leads the Stonebrooke
management team of John Parks, Krisztina
Renderos, Al Repko and Danielle Smith, said
they throw several bashes for the residents each
year, -- a hula party and a summer cookout –
holds a communitywide “Best Dessert” contest,
and invites residents for complimentary pizza
and pop while the staff washes their cars for
free.
And each spring, management provides
residents with bulbs to plant in their
flowerbeds, followed up with a summer Best
Garden contest.
Leinweber Ritz, who’s been with the firm since
1988 – a year after the company was formed –
and directs operations, marketing and leasing,
said “You want to make it a community.”
Of course, parties and contests are just
gimmicks without the bricks-and-mortar real
estate and perceived value to back them up.
Stonebrooke’s taupe and gray one- and twobedroom units, which range from 1,080 to
1,300 square feet for $929 to $1,114 per month,
an attached two-car garage with electrical
outlets and water, private entrances, in-suite
laundry rooms and gourmet kitchens with oak
raised-panel cabinetry and the full slate of
modern appliances.
And then there’s the 24-hour maintenance
service. Have a leaky toilet at 3 in the morning?
It gets fixed.
“I think it’s the little touches that we do,” said
Georgi, who has managed the property since
Zaremba was on board. “You have to have your
heart in it.”
Back Row: Krisztina Renderos, Leasing Consultant, John Parks, Lead Maintenance Superintendent,
Todd Bates, Landscape Manager, Christen Wilcox, Landscape Foreman
Front Row: Al Repko, Maintenance Superintendent, Danielle Smith, Leasing Consultant, Jennifer
Leinweber Ritz, VP/Zaremba Management Company
Not Pictured: Roland Georgi, Manager
Little touches like making sure a new resident
who has just moved to Stonebrooke from out of
town has soap, shampoo and toiletries waiting
because he or she may not have had time to
shop yet.
Perhaps the ultimate compliment, even beyond
the property’s high occupancy and retention
rates, is how many of their temporary corporate
housing tenants – which Zaremba calls “Z
Suites” – became full-time residents.
The four Stonebrooke plans are named for the
masters: The DaVinci, The Rembrandt, The
Monet and The Boticelli. To that, Zaremba now
adds the name, Property of the Year 2012.
Property Manager of the Year - Tammie Valentine, Burton Carol Management. Customer Service
Hero - Jeff Stark, Comet Management.
18
November 2012
P l at i n u m
P l at i n u m
Windsor Place Apartments
Woodside Terrace Apartments
13
14
100%+ Club
P l at i n u m
Gold
Arlington Square Apartments
15
16
Great Northern
Village Apartments
Gold
Gold
Marine Towers West Apartments
New Hampshire
House Apartments
17
18
100%+ Club
* 100% + Club
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Continued From Page 15
Gold
Silver
Arlington Square Apartments - ABC Management Company - Garden - Afford
Great Northern Village Apartments - Burton Carol Management - Garden - Mod
*Marine Towers West Apartments - Burton Carol Management - Multi - Upscale
New Hampshire House Apartments - ABC Management Company - Town - Mod
*Parkside Towers - Burton Carol Management - Multi - Mod
*Remington - BH Management - Garden - Lux (not pictured)
*The Terraces at Northridge - Comet Management - Garden - Upscale
*Van Buren Homes - Akron Metropolitan Housing Authority - Town - Afford
Village at Avon - Associated Estates - Garden - Prem
*Village at Avon - Associated Estates - Town - Prem
Waterstreet Apartments and Condominiums - Landmark Management - Multi - Lux
West Boulevard - CMHA - Multi - Afford
Westchester Townhomes - Associated Estates - Town - Upscale
*Winfield Commons Apartments - Zaremba Management Company - Town - Lux
*Woodbury Commons Apartments - Zaremba Management Company - Garden - Upscale
Mannington Place Townhomes - Zaremba Management Company - Town - Upscale
Miles Elmarge - CMHA - Multi - Afford
Newport Square Apartments - Zaremba Management Company - Town - Upscale
Oak Hill Village Apartments - ABC Management Company - Garden - Mod
Oaks of Euclid - Dominium Property Management - Town - Mod
*Pleasant Lake Apartments - Western Reserve Property Management - Garden - Upscale
Renaissance @ Fairfax Park - Millennia Housing Management - Garden - Afford
Residence at Barrington - Associated Estates - Garden - Lux
Residence at Barrington - Associated Estates - Town - Prem
Royal Oaks - JVM Realty - Garden - Upscale
Royalton Green Apartments - Burton Carol Management - Garden - Mod
Solon Club Apartments - Carnegie Companies - Multi - Mod
Solon Park Apartments - Zaremba Management Company - Garden - Upscale
*Somerset Lux Apartments - Banyan Tree Property Management - Garden - Upscale
*Southwesterly Apartments - Millennia Housing Management - Multi - Mod
Suites Magazine
19
Gold
Gold
Parkside Towers
The Terraces at Northridge
19
11
2
100%+ Club
100%+ Club
Gold
Gold
Van Buren Homes
Village at Avon
1
23/24
22
100%+ Club
Gold
15
2
Waterstreet Apartments
and Condominiums
100%+ Club
* 100% + Club
Silver (Continued form page 19)
*The Islander Apartments - Western Reserve Property Management - Garden - Upscale
The Lakes of Aurora - Western Reserve Property Management - Town - Prem
*The Shoreham - Burton Carol Management - Multi - Mod
Timber Ridge Apartments - Western Reserve Property Management - Garden - Upscale
Victoria Plaza Apartments - Burton Carol Management - Multi - Mod
Village in the Park - Western Reserve Property Management - Garden - Upscale
Village of Western Reserve - Associated Estates - Town - Lux
Warrensville Community - Millennia Housing Management - Multi - Mod
Westlake Gardens - Millennia Housing Management - Town - Mod
Whitewood Apartments - Carnegie Companies - Town - Upscale
Willson Tower - CMHA - Multi - Afford
Woodhill Homes - CMHA - Town - Afford
Woodview Commons Apartments - Zaremba Management Company - Garden - Moderate
Yorkview Apartments - ABC Management Company - Town - Moderate
http://bit.ly/key-results-2012
Special Thanks to this Year’s Sponsors:
Call 216.241.1635 to learn more about sponsoring our biggest event of the year.
20
November 2012
Gold
Gold
West Boulevard
Westchester Townhomes
16
2
17
2
Gold
Gold
Winfield Commons Apartments
Woodbury Commons Apartments
1
28
19
2
100%+ Club
100%+ Club
Powers Friedman Linn, PLL
Attorneys at Law
Providing quality legal
advocacy and counsel
to owners, managers
and landlords
throughout Ohio.
www.pfl-law.com
Four Commerce Park Square
23240 Chagrin Blvd.
Suite 180
Cleveland, OH 44122
Phone: (216) 514-1180
Fax: (216) 514-1185
Suites Magazine
21
Michael P. Mandato | System Care, Inc. EVP
5 Easy Things You Should Do
To Protect Your Business
Let’s face it; no one likes to think about bad things
happening to them, much less planning for them. But
since September was National Disaster Preparedness
month, we wanted to give you a quick “brush up” on some
simple things you can (and should!) be doing to protect
your business.
1. Review Your Business Insurance
Carefully.
Most businesses carry some type of general
liability insurance that would pay them if their
building and the things in it were damaged.
However, many businesses do not have enough
coverage to replace all the computer equipment
and devices, desks, art, supplies and other things
they’ve accumulated over the years that are
housed in their office. Make sure you review your
policy every year and keep in mind new additions
and assets you’ve accumulated during that year.
2. Consider Cloud Computing. One of the
biggest advantages of cloud computing is that
your data and assets are stored off-site in a
22
November 2012
highly secure, high-availability data center, with
failover and redundancy built in. That means that
if your building were destroyed and you had to
evacuate or if your server melted down due to an
unexpected hardware failure, everything you’ve
worked so hard to create over the years is safe
and not a sitting duck in your unsecured closet
or server room.
3. Secure Your Data. Making sure that your
data is protected from theft is a never-ending
battle you don’t want to lose. Companies that get
hacked and expose sensitive client and employee
data can face severe penalties, lawsuits and
massive loss of credibility in the marketplace.
Make sure you never have to send an e-mail
to your customers explaining the bad news
that a hacker accessed their info through you.
Further, if you keep any sensitive information
(even passwords to portals containing sensitive
information) on portable laptops, phones and
other devices, make sure you have a way of
controlling and safeguarding that information.
4. Write A Simple Disaster Recovery Plan.
The key word here is “simple.” If your plan gets
too complicated or difficult, you won’t do it. But
at a minimum, think of the disaster that is most
likely to happen and that would have a severe and
negative impact on your company’s survival.
5. Review Your Employee’s Internet Policy.
With so many people “addicted” to Facebook and
Twitter, it’s important that your employees know
where the line is in what they can and can’t post
online. We also recommend content filtering
software to block content and web sites you don’t
want employees visiting during work hours.
And remember, we can help you with the above
items; just call 440-925-4005x132 to schedule
your assessment.
Give us a call and the
consultation is FREE! Visit our website: www.
systemcareinc.com
To date, personally sold over 16,700 units totaling over $649,000,000
P artial L ist
of
E xclusive I nventory
Breakwater Towers (Cleveland, OH)
$3,355,000 – 112 Units
Cap Rate: 8.91%
Michael S. Barron
Nottingham Place (Cleveland, OH)
$2,165,000 – 96 Units
$1+ Million Renovation
Chapel Hill Twinplexes (Akron, OH)
$1,390,000 – 42 Units
Cap Rate: 9.05%
Lee-Yorkshire Apts (Cleveland Hts., OH)
$600,000 – 21Units
Cap Rate: 10.40%
The Market Leader in Value Added
Multi-Family Investment Brokerage
Michael S. Barron
Vice President Investments
Senior Director
National Multi Housing Group
Phone: 216.264.2016
[email protected]
Marcus & Millichap
Crown Centre
5005 Rockside Road,
Suite 1100
Cleveland, Ohio 44131
www.MarcusMillichap.com/MichaelSBarron
ed
st
Ju
s
Clo
Edgewater Cove
(Lakewood, OH)
24 Units
November 2012
Information on these properties and more can be found at
www.MarcusMillichap.com/MichaelSBarron or by calling 216.264.2016
Sleggs, Danzinger & Gill, Co., LPA
Contesting real property tax assesments in all of Ohio’s 88 Counties.
We help our clients to
maximize their property
investments by reducing
their property taxes.
Experienced Legal Counsel in Property Tax Law
Sleggs, Danzinger & Gill
(216) 771-8990
820 West Superior Ave.
Seventh Floor
Cleveland, OH 44113
www.sdglegal.net
Suites Magazine
23
Gary Greulich | North Shore Energy Consulting, LLC, President
Electric Rates Will Dramatically Increase in the Future
Impact of Capacity Costs
NOAA members with buildings served by Ohio
Edison, Toledo Edison and The Illuminating Co. will
see much higher electric rates in the future. By
2015, the average apartment owner will experience
a rate increase of nearly 2 cents/kWh due to
skyrocketing capacity costs.
What is Capacity?
On June 1, 2011 FirstEnergy Corporation
elected to merge into PJM, which is the largest
deregulated grid operator in the US. Because of
the merger, all FirstEnergy utility customers are
now subject to a new charge for Capacity.
To ensure there is enough electricity to
sustain the grid during the peak use times of
the year, PJM uses a market-based auction
that sets future capacity rates three years in
advance. The capacity auction is used to send
price signals to investors to encourage new
development in the electric grid.
The most recent capacity auction conducted
in May of this year, which sets the rate all
customers will pay beginning in June of 2015,
cleared 1,700% higher than todays rate! This
will have a dramatic impact on every residential,
commercial and industrial electric utility
customer in the FirstEnergy service area.
needs to be calculated on a building-by-building
basis, with costs ranging from 1.5 to over 7.0
cents/kWh. For some unfortunate customers,
capacity will become a larger cost item than the
actual energy they consume.
Capacity charges are assed on an annual basis
by PJM, and collected by your competitive
electric supplier as one of the cost components
embedded in your fixed-price supply contract.
Summary:
There are strategies you can use to reduce the
impact Capacity will have on your electric rates
in the future so look for more information from
North Shore Energy in the coming months.
Graph 1
Graph 1 shows Capacity rates from June 2012
through May 2016:
Why are Capacity Rates Increasing?
Due to recent EPA regulations, it is becoming
harder and much more expensive to run coal
fired power plants. Coal has provided the vast
majority of power in Ohio, and now generators
are being forced to shut down older, dirtier
power plants that have been in service for
decades. FirstEnergy recently announced
the closure of three power plants causing a
shortage of Capacity in this area. In response,
the PJM Capacity Auction for this area set
record high prices.
How Will Rising Capacity Rates Affect
Me?
North Shore Energy has analyzed the cost
impact Capacity will have in the future for
the NOAA Members, and have calculated
the average apartment building will pay
1.99 cents/kWh more for electricity in 2015
compared to today.
Graph 2 represents the average cost per kWh
impact when averaging together a large number
of apartment electricity accounts, mixing large
master-metered accounts together with small
common space accounts. The impact capacity
has on your future competitive supply prices
24
November 2012
Graph 2
During your next contract renewal cycle, North
Shore Energy will review this information
with you in more detail because it may have an
impact on the type of electric product and the
length of time you choose for your next electric
supply contract.
For more information, or to identify proactive
steps that will reduce your future capacity
costs, contact Chris (330.524.7559) or Gary
(330.807.4438) at North Shore Energy,
NOAA’s electric energy experts.
BATHTUB and COUNTERTOP REFINISHING
ON TIME and ON BUDGET!
Let us show you just how good refinishing can be.
Before
“All I can say is WOW. I was very
impressed with the amount of money
we saved refinishing countertops
instead of replacing.”
Elizebeth DeMario
Property Manager,
Shoreham,
Burton Carol
After
“With inspections coming up, we worked
“Miracle Method was prompt and
with Miracle Method to refinish our tile
professional. We have had nothing short
floors and bathtubs. Through out the
of rave reviews from our tenants.”
process they worked with our schedule, and
got the job done on time, and on budget.”
Kris Frindt
Resident Services Coordinator,
Ed Auel
The Islander Apartments,
Engineering Department ,
Western Reserve Management
Cleveland Renaissance Hotel
Miracle Method refinishing will look better, last longer and it’s guaranteed!
Don’t settle for second best!
Call 216-671-3444
To schedule an appointment or for a free estimate
Visit our showroom at 12438 Plaza Drive, Parma
www.miraclemethod.com/cleveland
5-year warranty on all services!
Porcelain • Tile • Formica® • Fiberglass • Cultured Marble • Chip Repair
Each Miracle Method office is independently owned and operated.
Suites Magazine
25
Eviction Index
The Suites Magazine Eviction Index is presented to owners and
managers of multifamily properties to assist them in assessing the
regional market. The numbers represent the number of eviction
filings in the corresponding courts.
The Eviction Index is sponsored by Powers Friedman Linn, PLL,
a law firm specializing in real estate management issues.
2011
2012
Court
Sept.
Oct.
Nov.
Dec.
Jan.
Feb.
March
April
May
June
July
Aug.
Sept.
Bedford
193
223
155
152
162
173
156
140
175
227
215
205
212
Cleveland
1116
1097
785
778
930
769
799
803
1061
1011
1170
1075
939
Euclid
210
135
111
131
165
102
117
112
133
159
158
114
105
Lakewood
105
86
62
74
111
82
72
78
68
94
81
103
82
Parma
130
123
92
106
123
100
89
95
125
166
122
136
126
Painesville
44
57
42
42
36
43
35
37
32
46
48
44
45
Total
1798
1721
1247
1283
1527
1269
1268
1265
1593
1703
1794
1677
1509
Total Eviction Index - Historical Line Chart
2010 2011 August September July June May April March January February December November October September August July May June April March February January December October November September August July June May April March February January 2000 1800 1600 1400 1200 1000 800 600 400 200 0 2012 Vacancy Rates
2011
Nov.
Dec.
Jan.
Feb.
March
April
May
June
July
Aug.
Sept.
3.60%
4.10%
4.40%
4.40%
4.90%
4.00%
2.50%
2.40%
1.60%
0.80%
2.20%
3.30%
3.60%
4.20%
4.40%
5.60%
5.80%
5.60%
4.30%
2.30%
1.40%
1.90%
1.70%
4.40%
4.10%
4.20%
2.0%
2.90%
3.80%
3.40%
3.80%
3.10%
2.70%
2.00%
2.40%
0.00%
2.70%
2.50%
2.0%
2.50%
3.10%
3.60%
3.90%
4.00%
3.40%
2.40%
1.60%
1.50%
1.30%
2.10%
1.70%
2.50%
4.80%
4.60%
4.70%
5.40%
5.90%
5.60%
5.00%
4.90%
4.70%
3.70%
4.80%
4.80%
4.80%
3.42%
3.82%
4.50%
4.70%
5.10%
4.30%
3.50%
3.20%
2.90%
2.00%
3.30%
3.80%
3.42%
August Oct.
April AREA
Northeast
Southeast
South/Southeast
Northwest
Southwest
Entire Region
2012
Sept.
Total Vacancy Rates - Historical Line Chart
12.00% 10.00% 8.00% 6.00% 4.00% 2.00% 2008 26
November 2012
2010 2012 September July August June May April March February January December October November September July 2011 August May June April March February January December October November September July May June March February January December October November September July 2009 August May June April March January February December October November August September July May June April March January February 0.00% MARTHA THOMAS | ANSWERING CLEVELAND INC., PRESIDENT
Answering Services Provide
Superior Customer Service
As a property manager or owner, you are responsible for all that
happens at your location. Daily tasks, leasing inquiries, and
maintenance requests (routine/urgent) can keep you very busy
through the course of the day. Since you cannot be on-site 24 hours
a day, 7 days a week, why not consider using an answering service?
While voicemail is reliable, 7 out of 10 people
would prefer to talk to a live person instead of a
machine. In general, callers tend to lose interest
or feel their concerns are not being addressed
promptly when they reach a voice mailbox or a
voice activated system. Allowing your tenants
to talk to a person makes them feel important
because they can tell the account representative
about their issues, and/or concerns. In turn,
these tenants feel valued and appreciated. This
appreciation turns into tenant loyalty and a good
overall feeling about your company.
Utilizing an answering service not only provides
a live line of communication from you to
your tenants but also offers a wide array of
customizable features designed specifically for
your business.
Whether employed 24/7 or just when your
office is unavailable, the use of an answering
service can help keep you organized. Answering
Cleveland, Inc. has the ability to record all
calls taken on your behalf thus assisting you in
the event of liability or insurance issues. Once
the account representative has documented
the information you require on each call, that
information is dispatched according to your
specific instructions. “Routine” calls (leasing,
billing, etc) can be logged and faxed or emailed,
while calls of a more urgent matter (leak,
flood, power outage, etc) can be immediately
dispatched to your maintenance on-call
personnel. In either case, a record of the tenant’s
information, time, date, and nature of call is
captured and can be sent to you for record
keeping.
Using Answering Cleveland, Inc. will also
reduce the strain of having your maintenance
personnel answer and field maintenance calls
directly. More often than not, what is urgent to
a tenant may not be something you want your
maintenance staff to address depending on the
time it is called in and the severity of the matter.
As we all know, tenants can be very compelling
and creative! Answering Cleveland, Inc. has
the ability to screen and log all calls while only
dispatching what you deem to be an emergency.
In this event, the maintenance person is not
pressured (by the tenant) into handling a call
that can wait for normal business hours.
business. Whether you are an owner or manager,
have one apartment building, an apartment
complex, single or multi-family homes, or
condominiums, the use of Answering Cleveland,
Inc. can help your provide your tenants with the
quality customer service they deserve.
Visit www.answeringcleveland.com or give us
a call at 216-621-1878 for more information.
By using our skilled, professional answering
service, your tenants (existing and new) can
feel that they are a fundamental part of your
Suites Magazine
27
Property Transfers
August - September 2012
28
ADDRESS
CITY
NEW OWNER
PREVIOUS OWNER
DATE
PRICE UNITS
103 Dawes Ave
103 Dawes Ave
103 Dawes Ave
103 Dawes Ave
127 Dawes Ave
127 Dawes Ave
127 Dawes Ave
127 Dawes Ave
127 Dawes Ave
127 Dawes Ave
127 Dawes Ave
127 Dawes Ave
127 Dawes Ave
127 Dawes Ave
127 Dawes Ave
127 Dawes Ave
127 Dawes Ave
127 Dawes Ave
127 Dawes Ave
1413 East Ave
166 Brittain Rd
166 Brittain Rd
166 Brittain Rd
166 Brittain Rd
166 Brittain Rd
1984 W Market St
1984 W Market St
1984 W Market St
1984 W Market St
2010--2020 W Market St
277 Kenmore Blvd
277 Kenmore Blvd
277 Kenmore Blvd
277 Kenmore Blvd
625 Lovers Ln
700--780 Shadybrook Dr
77 E York St
10100 Folk Ave
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Akron
Cleveland
342K2 Llc
342K2 Llc
342K2 Llc
342K2 Llc
342K2 Llc
342K2 Llc
342K2 Llc
342K2 Llc
342K2 Llc
342K2 Llc
342K2 Llc
342K2 Llc
342K2 Llc
342K2 Llc
342K2 Llc
342K2 Llc
342K2 Llc
342K2 Llc
342K2 Llc
Powers Katherine L
Vaughn Herman N
Vaughn Herman N
Vaughn Herman N
Vaughn Herman N
Vaughn Herman N
A & R Apartments Llc
Hope Through Devine
Hope Through Devine
Hope Through Devine
Hope Through Devine
Bruce Douglas
Ellet Park Apartments Llc
1271 Main Llc
City Of Cleveland Oh Land Reutili
Thomas Bill E
Thomas Bill E
Thomas Bill E
Thomas Bill E
Thomas Bill E
Thomas Bill E
Thomas Bill E
Thomas Bill E
Thomas Bill E
Thomas Bill E
Thomas Bill E
Thomas Bill E
Thomas Bill E
Thomas Bill E
Thomas Bill E
Thomas Bill E
Thomas Bill E
Thomas Bill E
Thomas Bill E
Stamper Trustee Ronald R
Wells Fargo Bk Na
Wells Fargo Bk Na
Wells Fargo Bk Na
Wells Fargo Bk Na
Wells Fargo Bk Na
Annabelle Apartment Llc
Fairlawn Manor Llc
Fairlawn Manor Llc
Fairlawn Manor Llc
Fairlawn Manor Llc
Lehman Xs Trust 2006-17
Deutsche Bank Series 2005-Opt2
Woodford Properties Ltd Liability Co
Keith Thomas J
Cockrell Jas & Emma
9/10/12
9/10/12
9/10/12
9/10/12
9/10/12
9/10/12
9/10/12
9/10/12
9/10/12
9/10/12
9/10/12
9/10/12
9/10/12
9/10/12
9/10/12
9/10/12
9/10/12
9/10/12
9/10/12
8/20/12
9/26/12
9/26/12
9/26/12
9/26/12
9/26/12
8/31/12
8/31/12
8/31/12
8/31/12
8/31/12
8/31/12
8/31/12
8/31/12
9/7/12
9/7/12
9/7/12
9/7/12
8/22/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
9/20/12
8/7/12
$1,100,000
$1,100,000
$1,100,000
$1,100,000
$1,100,000
$1,100,000
$1,100,000
$1,100,000
$1,100,000
$1,100,000
$1,100,000
$1,100,000
$1,100,000
$1,100,000
$1,100,000
$1,100,000
$1,100,000
$1,100,000
$1,100,000
$21,500
$25,500
$25,500
$25,500
$25,500
$25,500
$900,000
$900,000
$900,000
$900,000
$900,000
$900,000
$900,000
$900,000
$12,600
$12,600
$12,600
$12,600
$11,750
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$3,950,000
$20,000
$2,085
November 2012
6
0
0
0
19
0
0
0
0
0
0
0
0
0
0
0
0
0
0
4
4
0
0
0
0
8
0
0
0
17
0
0
0
0
0
0
0
0
20
20
20
12
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
4
Property Transfers
ADDRESS
CITY
NEW OWNER
PREVIOUS OWNER
DATE
PRICE UNITS
11 W St
11420 Fairchild Ave
11927 Triskett Rd
1210 West Blvd
1210 West Blvd
1267 E 124Th St
15203 Kinsman Rd
15220 Saranac Rd
15410 Waterloo Rd
1564 Ansel Rd
1575 E 43Rd St
15801 Saint Clair Ave
2012 E 125Th St
2036 W 45Th St
2036 W 45Th St
2079 W 98Th St
2201 E 79Th St
2637 W 41St St
2637 W 41St St
3022 E 116Th St
3206 W 46Th St
3248 E 134Th St
3271 W 73Rd St
3271 W 73Rd St
3433 W 50Th St
3438 E 140Th St
3458 E 119Th St
3735 Rocky River Dr
4428 Turney Rd
4820 Lee Rd
4820 Lee Rd
580 E 128Th St
6003 Memphis Ave
6406 Hosmer Ave
7116 Central Ave
7116 Central Ave
7617 Osage Ave
821 E 143Rd St
982-988 E 69Th St
982-988 E 69Th St
982-988 E 69Th St
982-988 E 69Th St
9922 Stoughton Ave
1328 Brookline Rd
1328 Brookline Rd
1328 Brookline Rd
1328 Brookline Rd
3209 Meadowbrook Blvd
1487 Meriline St
1487 Meriline St
1487 Meriline St
1487 Meriline St
1487 Meriline St
1487 Meriline St
1820 Silver Lake Ave
701 Middle Ave
701 Middle Ave
701 Middle Ave
7730 Ravenna Road Ext
12065 Edgewater Dr #12
1350 Cove Ave
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland
Cleveland Heights
Cleveland Heights
Cleveland Heights
Cleveland Heights
Cleveland Heights
Cuyahoga Falls
Cuyahoga Falls
Cuyahoga Falls
Cuyahoga Falls
Cuyahoga Falls
Cuyahoga Falls
Cuyahoga Falls
Cuyahoga Falls
Cuyahoga Falls
Cuyahoga Falls
Elyria
Elyria
Elyria
Hudson
Hudson
Hudson
Hudson
Hudson
Lakewood
Lakewood
Flanigan Robert
Jamieson Patricia
Federal Home Loan Mtg Corp
Rs Park Place Llc
Rs Park Place Llc
Barksdale Leslie
J & C Homebuyers Llc
Pride Spencer
15410 Waterloo Llc
Vesta Regency Llc
Nexfinder Llc
Dg Strategic Ii Llc
Pd & R Real Estate Props Llc
Mancuso Alan & Elizabeth
Mancuso Alan & Elizabeth
Mohammad Sendos
Federal Natl Mtg Assn Fnma
Polito Vento Investments Llc
Polito Vento Investments Llc
Emperial Properties Llc
Wachovia Bk Of De Natl Assn
Kevins & A Quality Remodeled
Torres Raul
Torres Raul
Malizia Properties Llc
Larry Chaundria
Blau John Jr & Rebecca
Club 52 Properties Llc
Cansouth Properties Llc
Cansouth Properties Llc
Blackmon Charles
Ricchetti Michael & Flavia
Beagle-Holmes Dustin
City Of Cleveland Land Reutilizat
City Of Cleveland Land Reutilizat
Younger Unique
Grassroot Innovations Llc
Hunter Jimmy
Mioh Llc
Mioh Llc
Mioh Llc
Mioh Llc
Morlock Lesley
Ruffner Keith C Ii & Amanda J
Milan Thomas
Milan Thomas
Milan Thomas
Milan Thomas
Elyria City School District
Gregg Jonathan
Gregg Jonathan
Gregg Jonathan
Gregg Jonathan
Gregg Jonathan
12065 Edgewater Llc
Madison Commons Resid Care Fac
Leneghan Thomas
Garofalo Luigi
Gohel Raman;+
Edgewater Partners Llc
Edgewater Partners Llc
Plymouth Park Tax Services Llc
Gvb Colsulting Services Inc
Booker Michelle
Jjg/Associates
Community Cooperative Dev Foun
Moy Tzehon
Collinwood/Nottingham Villag
Belcastro Larry J. (Trustee
Dionisopoulos Nicholas
Dionisopoulos Nicholas
Mohammad Samir
Jones Trenise;+
Vorell John Paul.
Vorell John Paul.
Ortiz Raymond
Harris Richard
Wade Rudolphus
Gazda Peggy
Gazda Peggy
Ktc Properties Llc
Federal Natl Mtg Assn Fnma
Stonecrest Income/Opportunit
P/M Regas Ltd
Habian Christine Succ-Trustee
Cameron Garden Management Llc
Cameron Garden Management Llc
Sanders Charles/Cora
Sleva Mark J/Patricia
Invictus Asset Management Llc
Long Kevin
Long Kevin
Alessi Lourdes
Stanford Ernest Sr
First Place Bk
First Place Bk
First Place Bk
First Place Bk
Trenseter Dev Corp
Brookline Investment Ltd
Hunter Cornel;+
Rodeman Geri Trustee
Monbeck William R/Karen E
Cleveland Street Ltd
Gregg Jonathan
Gregg Jonathan
Gregg Jonathan
Gregg Jonathan
Gregg Jonathan
Edgewater-Cove Apartments Inc;+
Mamone David
8/3/12
8/10/12
9/12/12
8/23/12
8/23/12
9/5/12
8/24/12
9/6/12
8/20/12
8/30/12
8/8/12
8/23/12
8/31/12
8/9/12
8/9/12
9/12/12
8/22/12
8/22/12
8/22/12
9/19/12
8/16/12
9/4/12
9/13/12
9/13/12
8/30/12
8/10/12
8/7/12
8/10/12
9/18/12
8/23/12
8/23/12
8/31/12
9/17/12
8/28/12
8/7/12
8/7/12
9/10/12
8/7/12
8/29/12
8/29/12
8/29/12
8/29/12
9/19/12
9/10/12
9/10/12
9/10/12
9/10/12
8/13/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
8/10/12
9/14/12
9/14/12
9/14/12
9/14/12
9/14/12
9/14/12
9/14/12
9/7/12
9/7/12
9/7/12
9/7/12
9/7/12
9/7/12
8/24/12
$85,000
$125,000
$33,334
$990,000
$990,000
$4,000
$6,900
$83,900
$55,000
$2,470,000
$41,500
$162,000
$50,000
$32,000
$32,000
$59,800
$69,883
$35,000
$35,000
$17,000
$6,000
$65,000
$11,000
$11,000
$6,000
$10,500
$1,155
$225,000
$92,000
$565,000
$565,000
$82,000
$132,000
$500
$52,542
$52,542
$63,600
$2,311
$17,000
$17,000
$17,000
$17,000
$1,000
$1,930,000
$1,930,000
$1,930,000
$1,930,000
$315,000
$175,000
$175,000
$175,000
$175,000
$175,000
$175,000
$29,000
$29,000
$29,000
$29,000
$42,000
$42,000
$42,000
$297,000
$297,000
$297,000
$297,000
$297,000
$535,000
$127,000
0
5
4
20
0
4
4
4
5
0
4
4
4
2
2
6
0
4
0
8
4
4
2
2
4
4
4
6
8
16
0
4
4
5
0
0
4
4
0
0
2
1
4
8
0
0
0
6
4
0
0
0
0
0
4
0
0
0
0
0
0
6
0
0
0
0
25
6
Suites Magazine
29
Property Transfers
ADDRESS
CITY
NEW OWNER
PREVIOUS OWNER
DATE
PRICE
1502 Winchester Ave
9633 Valley View Rd
9633 Valley View Rd
9633 Valley View Rd
9633 Valley View Rd
9633 Valley View Rd
8100 Deepwood Blvd
8100 Deepwood Blvd
8100 Deepwood Blvd
8100 Deepwood Blvd
8100 Deepwood Blvd
8100 Deepwood Blvd
8100 Deepwood Blvd
8100 Deepwood Blvd
8100 Deepwood Blvd
8100 Deepwood Blvd
8100 Deepwood Blvd
8100 Deepwood Blvd
8100 Deepwood Blvd
20595 Albion Rd
124--126 Dawes Ave
unknown
unknown
unknown
unknown
unknown
unknown
unknown
Lakewood
Macedonia
Macedonia
Macedonia
Macedonia
Macedonia
Mentor
Mentor
Mentor
Mentor
Mentor
Mentor
Mentor
Mentor
Mentor
Mentor
Mentor
Mentor
Mentor
Strongsville
unknown
unknown
unknown
unknown
unknown
unknown
unknown
unknown
Altaei Adil
Csl Summit Point Llc
Deepwood North Co Llc
Shannondoah Inc
342K2 Llc
342K2 Llc
342K2 Llc
342K2 Llc
342K2 Llc
342K2 Llc
342K2 Llc
342K2 Llc
First Place Bk
Deepwood North Co
Deepwood North Co
Deepwood North Co
Deepwood North Co
Deepwood North Co
Deepwood North Co
Deepwood North Co
Deepwood North Co
Deepwood North Co
Deepwood North Co
Deepwood North Co
Deepwood North Co
Deepwood North Co
Prudhoe Mark
Thomas Bill E
Thomas Bill E
Thomas Bill E
Thomas Bill E
Thomas Bill E
Thomas Bill E
Thomas Bill E
Thomas Bill E
8/21/12
9/21/12
9/21/12
9/21/12
9/21/12
9/21/12
8/1/12
8/1/12
8/1/12
8/1/12
8/1/12
8/1/12
8/1/12
8/1/12
8/1/12
8/1/12
8/1/12
8/1/12
8/1/12
9/14/12
9/10/12
9/10/12
9/10/12
9/10/12
9/10/12
9/10/12
9/10/12
9/10/12
$67,500
$20,500
$20,500
$20,500
$20,500
$20,500
$7,037,950
$7,037,950
$7,037,950
$7,037,950
$7,037,950
$7,037,950
$7,037,950
$7,037,950
$7,037,950
$7,037,950
$7,037,950
$7,037,950
$7,037,950
$205,000
$1,100,000
$1,100,000
$1,100,000
$1,100,000
$1,100,000
$1,100,000
$1,100,000
$1,100,000
Index of Advertisers
2 Belfor USA
5 Consolidated Marketing Solutions
9 Get A Grip
NOAA
Northeast Ohio Apartment Association
Ryan Flanagan
Media and Marketing Manager
P: 216.241.1635
E: [email protected]
11 Great Lake Financial
BC IGS Energy
23 Marcus & Millichap
25 Miracle Method
7 Multifamily Utility Company
21 Powers, Friedman, Linn
10 Sherwin Williams
23 Sleggs, Danzing & Gill, Co. LPA
22 System Care
30
November 2012
Suites is your most targeted, cost-effective
opportunity to reach all the owners and
operators of residential multifamily properties
in Northeast Ohio. Start making plans now to
place your message in front of our fast-growing
and affluent market.
Visit: http://www.noaamembers.com/suites.php
to download the media kit and view current
and back issues of Suites.
UNITS
Scan For Contact Info
4
150
0
0
0
0
24
24
24
24
24
16
24
25
24
16
24
24
1
4
4
5
0
7
0
0
0
0
N o rt h e a s t O h i o A pa rt m e n t A s s o c i at i o n
Group Purchasing
Fill
Your
Cart
with
Group
Savings!
Ahola
Payroll Services
Jeffrey Ahola
(440) 717-7620 x 147
CareWorks Consultants
Workers Compensation
Shawn Combs
(614) 526-7264
IGS Energy
Natural Gas Supply
Scott Arthur
(877) 923-4447 x 2605
State Chemical
Cleaning Supplies
Lisa Greaves-Schulze
(440) 796-5411
American Brass Manufacturing
Faucets and Parts
Matt McConville
(216) 431-6565
Choice Property Resources
Telecom Ancillary Revenue & More
Shari Smith
(614) 568-7303
North Shore Energy
Electric Supply
Gary Greulich
(330) 807-4438
Sherwin Williams
Paint & Carpet
Mike Finazzo or Chuck Jennison
(216) 271-6111
AmRent
Resident Screening
Amy Stauffer
(888) 508-4669
Consolidated Marketing Solutions
Marketing Services
Joe Artiste
(216) 426-5270
Orkin
Pest Control
Victoria Sampson
(440) 789-4536
Suites Magazine
31
JOIN THE MANY NOAA
MEMBERS WHO ARE already
satisfied IGS Energy customers!
IGS ENERGY IS:
NOAA’s exclusive Group Purchasing Partner, offering
special group rate plans available only to NOAA members.
Already the trusted supplier to more than 45,000 units
owned or managed by NOAA members.
Ohio’s leading alternative supplier of natural gas,
providing dependable service and trusted advice for
more than 22 years.
A true partner in your business. Work directly with an
experienced energy expert committed to helping you
meet your goals.
EAGER TO LEARN MORE? Make sure to ask about the “NOAA Group Purchasing
Plan.” Call us at 877-923-4447, or email us at [email protected]
IGSENERGY.COM
[email protected]
6100 Emerald Parkway, Dublin, OH
877-923-4447
32
November 2012

PDF - Northeast Ohio Apartment Association

Transcription

Similar documents

generate PDF - Professionals

Firehouse hosts Great Big Home Show

stockmens insurance agency llc

the eLeaP LMS brochure.

a PDF of this press release

Castle Sjaloen Netherlands

WELCOME TO CAESARS PALACE

Agriturismo Le Pantane - Home Page

FAIRLAKE ADVERT:Layout 1

Southside Apartments