full wall slideouts full wall slideouts
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full wall slideouts full wall slideouts
001-RVB_0702_LO_FrntCover4.ps 1/19/07 12:28 PM Page 1 RVBUSINESS.com VOLUME 57, NUMBER 11, FEBRUARY 2007 © EXPANSIVE '07 GROW TH IN FULL WALL SLIDEOUTS Monaco’s Mike Snell, vp, sales & marketing, in a Signature Series Class A Go To: .com User Guide Contents 002-RVB02 PG CV2 MONACO.ps 1/15/07 7:03 PM Page 2 THE DIFFERENCE IS RIGHT ON THE MONEY. THE RIGHT PRODUCTS AT THE RIGHT PRICE POINTS AT THE RIGHT TIME. SAFARI SIMBA TOY HAULER The Monaco difference is right on the money with innovative new products that are timed Front Engine Diesel 3,300 Lb. Hydraulic Lift Gate • Sleeps Up to Eight People • Base MSRP $147,993 • right for your customers. Our broad product • line means buyers can find just what they’re looking for – whether it’s lightweight HOLIDAY RAMBLER ARISTA travel trailers and fifth wheels, toy haulers, front or rear engine gas and diesel Holiday Rambler Quality 5 Floorplans Available • Most Affordable Holiday Rambler “Class A” Ever • Base MSRP $82,145 • motorhomes or high-end luxury models. • “No other manufacturer can match Monaco’s offerings. No one even comes close.” HOLIDAY RAMBLER SAVOY LE Lightweight — Half-Ton Towable • Holiday Rambler Quality • Extended Season Livability • Base MSRP $22,399 • Kay Toolson, CEO We have the largest offering of products, so with Monaco, you can always stock the MONACO LAPALMA DIESEL XL latest hot seller — without having to carry • A Gas Coach Price with Diesel Power • Upgraded Interior and Exterior • Exclusive Roadmaster Chassis • Base MSRP $135,496 another line. At Monaco, we’re different. Discover the difference for yourself by calling 800.634.0855. TM ® MONACO COACH CORPORATION MONACO. DIFFERENT. © 2006, MONACO COACH CORPORATION Monaco Coach Corporation is traded on the NYSE under the listing MNC. www.monaco-online.com . 91320 Coburg Industrial Way, Coburg, OR 97408 . 606 Nelson’s Parkway, Wakarusa, IN 46573 MONACO COACH CORPORATION, CIRCLE 112 ON READER SERVICE CARD Go To: .com User Guide Contents 003-RVB_0702_LO_TOC.ps 1/19/07 2:26 PM Page 3 VOLUME 57, NUMBER 11, FEBRUARY 2007 © 26 DEPARTMENTS 38 TOP OF THE NEWS 7 7 11 16 18 John Crean, 81: From Fleetwood Founder to Philanthropist ARVC Reports Slight ’06 Growth Despite Unusual Challenges Privileged Access Acquires 15 of Outdoor World’s Resorts Retiring RV Exec Chimes In On OEM/Dealer Relationships Coast to Coast Acquisitions Expand CampResorts Network FEATURES 20 38 2007 Outlook: Industry Executives Are ‘Guardedly Optimistic’ Clearing The Air on The New Diesel Emissions Regulations COVER STORY 26 Full-Wall Slideouts Fuel New, Dramatically Different Floorplans OEM SHOWCASE 34 Newell Focuses on Innovation, Amenities in High-End Market CUTTING EDGE 44 Jensen Stereos; Southco Security; Hadley Memory Mirrors BUSINESS PROFILE 45 Fabric Services Rides Growth of ‘Decorator-Oriented’ RV Industry CALENDAR 54 Coast to Coast Listings of RV Shows and Industry Happenings 4 16 37 46 51 52 53 State of the Art In Brief Public Domain Ad Index Retail Trends Classifieds Market Place THIS PAGE: from left: Fleetwood’s American Eagle Class A diesel pusher is among the coaches affected by new diesel-emissions regulations (page 39). Class A’s are also the hot topic as we take a long look at the trend to full-wall slideouts (page 26). COVER: It’s only been three years since Fleetwood debuted the RV industry’s first full-wall slideout, but this open, airy floorplan has proven popular with RVers and coach designers alike. Today, many Class A lines — both diesel and gas — boast at least one fullwall slideout floorplan. As seen by the interior of Monaco’s Signature Series diesel, the combination of full-wall slide and higher ceilings — another recent trend — can create a homey “great room” atmosphere perfect for lounging or entertaining. Photo by Steve Smith. RV Business (USPS 920-340) is copyrighted 2007 by TL Enterprises Inc. in the United States, Canada, Great Britain and other countries. Publication Sales Agreement No. 1938495 Canadian return address: Affinity Group Inc., 2575 Vista Del Mar, Ventura, CA 93001. All rights reserved. Permission to reprint or quote excerpts granted only upon written request. Periodicals postage paid at Ventura, Calif. 93001, and additional mailing offices. POSTMASTER: Send address changes to RV Business, PO Box 17126, North Hollywood, Calif. 91615-7126, (866) 238-3237, fax (818) 760-4490. Address all correspondence and editorial material to the Ventura, Calif., office. RV Business is published monthly. Subscription rates: U.S. and Canada, $79 a year; $149 for two years. Foreign subscriptions, $129 a year. Single copies are $11.95. Advertising rates are provided on request. RV Business is published by TL Enterprises Inc., 2575 Vista Del Mar Dr., Ventura, Calif. 93001, which also publishes Trailer Life, MotorHome, Rider, Trailer Life’s Campground/RV Park & Services Directory and Highways for the Good Sam Club. TL’s Book Division currently has 11 books in print. FEBRUARY 2007 Go To: .com User Guide RVBusiness Contents 3 004-RVB_0702_LO_State of A.ps 1/19/07 STATE OF THE ART 12:36 PM Page 4 STAFF BY SHERMAN GOLDENBERG Sherman Goldenberg Bruce Hampson WEB EDITOR Dave Barbulesco ART DIRECTOR Steven Averill SENIOR EDITOR Bob Ashley EDITOR AT LARGE Jeff Crider COPY EDITOR Steve Bibler PHOTOGRAPHY DIRECTOR Shawn Spence CONTRIBUTING TECHNICAL EDITOR Chris Hemer PRODUCTION DIRECTOR Bob Dawson VP/RV TRADE PUBLICATIONS EDITOR The Viability of the ‘Crean Proposition’ SENIOR ADVERTISING Brenda Hutchinson Gerald Vandiver IMAGE EDITOR Robert Peterson ASSISTANT CIRCULATION DIRECTOR Jill Anderson FULFILLMENT MANAGER Melissa Robinson CIRCULATION MANAGER Mike Blakely PRODUCTION MANAGER PREPRESS SPECIALIST ong-time friend and comedian Milton Berle called him a “brilliant entrepreneur” and “rambunctious adventurer.” Actor Buddy Ebsen described his life as a “classic American success story.” Satirist and pal Stan Freberg said he seemed like “a fictional character in a book.” Indeed, many of those who knew and worked with John C. Crean through the years probably remember him best not only as a shrewd businessman, but as a competitive, intense and bigger-than-life “character” who steadfastly built Fleetwood Enterprises Inc. from scratch into a national power in the recreational vehicle business. Crean died Jan. 11 at the age of 81 of heart disease. All flattery aside, the stories that will probably linger most among his friends and associates will surely deal more with the “eccentric, ultra-conservative, ultra-kind-hearted, ultra-rich” individual Crean had become rather than with the role of corporate executive that this North Dakota native almost reluctantly assumed during a 48-year career before retiring in a huff in 1998 to a life of philanthropy and off-the-wall pursuits. Personally, I remember Crean for the day I visited him at his Oceanside estate in Newport Beach, Calif., for an RV Business interview. It wasn’t a long visit, but it provided an almost perfect snapshot of a legendary man in his early 70’s who at that time was as quick and crusty and, at times, humorous as ever. Seated in his study, I asked him about the derivation of the Fleetwood name. “I needed a name,” he said in his blunt way. “In those days, most of the manufacturers were using Detroit names. There was a Roadmaster trailer, after the Buick Roadmaster. There was a Saratoga, after the Chrysler. That was just generally being done. When I needed a name, I thought that Fleetwood, off the Cadillac, probably was as good as there was.” So, GM didn’t mind, I asked? “They minded a lot,” he said. “I got legal papers for more than 10 years. I don’t know what was with them, though. I’d get all these orders to cease-and-desist, and they would threaten to sue me. But that was all that happened. I just ignored them. Then — it was years later, and we were in the mobile home business by then — General Motors went in the motorhome business. They built a (GMC) motorhome and put the name Glenbrook on it. We had had Glenbrook (brand name) on one of our mobile homes, which we had been using for quite some time. “They wrote us a letter asking if we thought there was a conflict. We said that we didn’t think there was one, but we also didn’t see any problem over both of us using the Fleetwood name. Now we have an agreement. It’s all right for General Motors to use Glenbrook, and we have permission to use Fleetwood.” We also talked about the early years when, for all but a short period of time, he had successfully adhered to what might be referred to as the Crean Proposition, a business strategy he had perfected as far back as 1951. “Back then,” he said, “I was pretty doggone efficient. We didn’t have a whole lot of credit. We paid cash for almost everything. And there was no way we could have any receivables. We had to get cash for the product. We were just doing things all pretty well right, which just about everybody does when first starting. It’s when you have a little success that you get all screwed up.” 6 L TL ENTERPRISES INC. Stephen Adams Michael Schneider SENIOR VP/CFO Tom Wolfe CHAIRMAN PRESIDENT & CEO VP/PUBLISHER/ RV CONSUMER & TRADE PUBLICATIONS VP/CONTROLLER Bob Livingston Dale Hendrix VP/EXECUTIVE DIRECTOR Susan Bray Kevin Hobbs VP/TL DATABASE PUBLISHING Joe Daquino OF GOOD SAM CLUB VP/MARKETING SENIOR DIRECTOR OF CLUB & PUBLICATIONS MARKETING CHAIRMAN & PUBLISHER EMERITUS Ken Hurd Art Rouse EDITORIAL /BUSINESS OFFICE 2575 Vista Del Mar Drive, Ventura, CA 93001 (805) 667-4100; Fax: (805) 667-4484; [email protected] ADVERTISING Terry Thompson Nancy Chavanothai CLASSIFIED Sue Panchenko (Mgr.), Angela Pezzullo BUSINESS MANAGER Denielle Sternburg ADVERTISING SALES PROMOTION MGR. Barbara Keig P.O. Box 8510, Ventura, CA 93002-9912 (805)667-4100; Fax: (805) 667-4379 Elkhart, Indiana MIDWEST SALES DIRECTOR Chuck Lasley MIDWEST SALES MANAGER Peg Recchio ADVERTISING SALES Tacy Hendershot 2300 Middlebury St., Elkhart, IN 46516 (574) 295-7820; Fax: (574) 522-0418 ADVERTISING SALES Paul Gillerlain (219) 324-4740; Fax: (219) 324-6564 Seattle, Washington ADVERTISING SALES Scott Oakes, John Marciano 1818 Westlake Ave., Seattle, WA 98109 (206) 283-9545, fax (206) 283-9571 VP/RV ADVERTISING SALES ADVERTISING SALES Automotive Accounts TIME & SPACE INC. 651 Oak Ridge Drive, Pike Road, AL (334) 260-7765; Fax: (334) 260-7762 As Vice President of RV Trade Publications for TL Enterprises Inc., Sherman Goldenberg, based in Elkhart, Ind., oversees RV Business & Woodall’s Campground Management. 4 RVBusiness Go To: JANUARY 2007 .com User Guide Contents 005-RVB02 PG 5 GE EXTENDED.ps 1/15/07 7:04 PM Page 5 GE MONEY, CIRCLE 127 ON READER SERVICE CARD Go To: .com User Guide Contents 006-RVB02 PG 6 XANTREX.ps 1/15/07 7:04 PM Page 6 XANTREX, CIRCLE 125 ON READER SERVICE CARD Go To: .com User Guide Contents 007-RVB_0702_LO_TOP4.ps 1/19/07 2:21 PM Page 7 John Crean: From Obscurity in N.D. To Fleetwood Founder, Philanthropist He stressed lean approach to manufacturing, and company growth through earnings of the NEWS Ford and Airstream Partner on Futuristic Crossover Vehicle Although the Ford Airstream Concept attracted plenty of attention at the North American International Auto Show, Jan. 7-21 in Detroit, you probably won’t find this futuristic, hybrid-fueled cross between a car and an SUV — developed by Airstream Inc. and Ford Motor Co. — on the street anytime soon. “It is a pure concept,” Richard “Dicky” Riegel, a group vice president for Airstreamparent Thor Industries Inc., told RV Business. “The important thing is that it brings together these two American icons — Airstream and Ford.” “Obviously, we would like to evolve this into something more practical in the years to come,” he continued. “Airstream is not in the car business, but we can learn a lot from Ford. And, conversely, Ford can learn a lot from Airstream.” The Ford Airstream Concept is powered by Ford’s HySeries Drive, a plug-in hydrogen hybrid fuel cell that operates the vehicle full-time on electricity. Blending traditional recreation vehicle aspects with futuristic themes, the Concept’s exterior features 12 ceremonial rivets — resembling Airstream’s iconic riveted construction — and is finished with reflective silver paint mirroring Airstream’s polished aluminum exterior.6 John Crean, the multi-millionaire Orange County, Calif., businessman known as much for his extraordinary philanthropy and his rags-to-riches story as he was for the signature Fleetwood recreational vehicles and mobile homes he designed and manufactured, died Jan. 11 at the age of 81 at his Santa Ana Heights, Calif., home. He had been ill for some time with heart disease. His tenure at Fleetwood spanned 48 years, from the time he opened the company’s doors in 1950 until retiring in 1998. The charismatic Crean was legendary in the industry, developing a business model at Fleetwood that stressed a lean approach to manufacturing long before it became a standard in this and other industries. His fiscal policy was equally conservative: Grow through earnings and never borrow money. That approach kept Fleetwood prosperous during the industry’s down cycles. “He set the principles upon which this company has been most successful and is currently operating,” said Fleetwood President Elden Smith. “He put a focus on the customer, the quality and function and utility of the product. His beliefs were the customer was always right. He believed in open, frank communication. He was very intense, very demanding — but at the same time, easy to work for in that he listened to your point of view. You had full opportunity to debate and discuss very complex subjects. Then a decision would be made. When you worked on something, you put 110% into it, and he did, too, right alongside you.” Crean was born July 4, 1925, in Bowdon, N.D. After serving in both the Navy and Merchant Marine during World War II, Crean lived with his mother in Compton, Calif., and went to college briefly. After dropping out and following his brother into the trailer business, Crean worked for a Venetian continued on page 19 40th Anniversary ARVC InSites Convention/Expo: U.S. Parks Post ‘06 Growth Despite Challenges The National Association of RV Parks & Campgrounds (ARVC) celebrated a milestone birthday in late 2006 at the 40th Anniversary ARVC InSites 2006 convention/expo, which attracted more than 750 campground operators, industry officials and vendors from across North America. The Nov. 29-Dec. 2 convention, held at Rosen’s Shingle Creek Resort in Orlando, Fla., capped a challenging year for campground- and RV-resort operators who managed to secure slight revenue growth, despite rising fuel costs and uncooperative weather. “Thankfully, we didn’t have the hurricanes predicted for the year — but many areas of the country had their share of tornadoes, floods and fires,” ARVC President and CEO Linda Profaizer said in her annual report to association members. “Considering all of that, RV parks and camp- grounds generally have had substantial increases in their net income while occupancy levels showed slight increases.” Profaizer noted, in fact, that campground occupancies were up 2% to 3% nationally through Labor Day, according to data collected through the Woodall’s/ARVC National Occupancy Survey. Billings, Mont.-based Kampgrounds of America Inc. (KOA), for its part, said average occupancies at its 438 parks were up 2%, while its revenues climbed 7%. Milford, Ohio-based Leisure Systems Inc. (LSI), which franchises Yogi Bear parks, said occupancies at its roughly 70 parks increased 8%, while revenues climbed 13%. But while tracking such statistics is obviously critical to effectively gauge the financial wellbeing of the outdoor hospitality industry, ARVC Chairman Max Gibbs said that ARVC and continued on page 12 FEBRUARY 2007 Go To: .com User Guide RVBusiness Contents 7 008-RVB_0702_LO_TOP4.ps 1/18/07 4:19 PM Page 8 TOP OF THE NEWS Industry Vet Paul Eskritt Succeeds Chris Braun at Fleetwood’s RV Group Fleetwood Enterprises Inc. promoted Paul C. Eskritt to executive vice president of the company’s recreational vehicle group, replacing Chris Braun. Eskritt joined Fleetwood following a 15-year career in finance, program and project management, and information systems for a national multi-plant manufacturing operation. He was hired in 1999 as motorhome division controller and, in 2001, was promoted to controller-RV Group. The following year, Eskritt was named general manager of Fleetwood’s single-largest production facility, the diesel motorhome plant in Decatur, Ind., where he had responsibility for all operations. In October 2005, Eskritt was appointed vice president–motorhome division. He earned both his bachelor’s degree in accounting and a master’s of business administration degree in management information systems from the University of Minnesota-Minneapolis. “Paul’s experience with Fleetwood, combined with his financial acumen and demonstrated leadership in a variety of increasingly responsible roles, makes him eminently qualified for his new position,” said Elden L. Smith, Fleetwood’s president and CEO. “Under his leadership, the motorhome division has made significant progress in such areas as operational effectiveness and innovative product Paul Eskritt development, in spite of a very challenging market environment.” Fleetwood reported that Braun has left the company. Braun joined Fleetwood in May 2003 as senior vice president-RV Group. “Chris has been a dedicated associate who guided the RV Group through many changes,” Smith said. “We wish him well in his future endeavors and thank him for his commitment to Fleetwood during his tenure with us.”6 Chariot, Out of Van Business, Markets ‘Super C’ Motorhomes A refugee from the lagging van conversion business, Chariot Vans Inc. by mid-2007 expects to offer a more affordable version of the hefty Chariot Class C motorhome that it has been building since last May primarily for automobile racers. “I’m totally out of the van business,” said John Wilosek, a former Chariot employee who bought the company in 1999. “We built 5,000 vans in 1990, and then SUVs just took it all away.” Chariot minimotorhomes currently are built on 38,000-pound GVWR Columbia or 42,000-pound Coronado Class 8 Freightliner chassis with MSRPs in the continued on page 19 Weekend Warrior-National RV Land Deal Goes Bust, But New Sale Announced National RV Holdings Inc. announced on Dec. 28 that it had entered into a new agreement to sell and lease back property at its headquarters in Perris, Calif., with First Industrial Acquisitions Inc. According to a press release, the previous agreement entered into on Nov. 22 with Perris-based Warrior Holdings Inc., which markets Weekend Warrior-branded recreational vehicles, was terminated on continued on page 18 8 RVBusiness Go To: Ardell Brown RV Moves to Larger Facility, Doubles Showroom Area Longtime retailer Ardell Brown RV has relocated to a new and larger store in suburban Salt Lake City, Utah. The new facility, which opened late last summer, sits on a 15acre site in Draper, about a mile south of its previous location. “We outgrew our former location,” said Mickey Hannon, sales manager. The new store features a 10,000-square-foot showroom — twice the size of its old showroom — and 22 service bays. Ardell Brown RV, a member of the FreedomRoads LLC network, ranks among the top 10 dealers for several brands. 6 FEBRUARY 2007 .com User Guide Contents 009-RVB02 PG 9 POLLMEIER.ps 1/15/07 7:04 PM Page 9 Pollmeier Beech vs. Red Alder Why Beech? Number 1 in a series of species comparisons Availability: Beech is 15 times more available than Red Alder. With its third sawmill, Pollmeier will increase volume by 90 million board feet. A site for a fourth mill has also been purchased for future expansion. Average Age at Harvest Beech: 80-200 yrs Alder: 25-100 yrs Sustainability: Europe’s forests are increasing at 2 times the rate of North American forests. Pollmeier Beech is PEFC certified. Wider Boards, Less Defects Beech Yield & Throughput: Beech has fewer defects—wider widths and will increase both yield and throughput. Alder Durability: Beech is over 40% stronger and over 80% harder than Red Alder. Machinability: Although Beech is hard and strong, it machines 96% perfect parts and holds a fine edge better. Affordability: Beech will provide a lower output cost in most products. Six Year Price Trend Alder Pollmeier Value-Added German Beech 2001 2002 2003 2004 2005 2006 Call today to find out how Pollmeier value-added German Beech will give you and your customers better value, consistent supply and greater profits. Finished Board Comparisons North American Sales Office Portland, Oregon Toll Free 866-432-0699 Outside U.S. 503-452-5800 [email protected] www.pollmeier.com Beech Alder Natural Cherry POLLMEIER, INC., CIRCLE 115 ON READER SERVICE CARD Go To: .com User Guide Contents 010-RVB02 PG 10 RVBAY.ps 1/15/07 7:05 PM Page 10 RVBAY.COM is only a “C l i c k” away! Target Your Wholesale Business Coast to Coast! RVBAY is an exclusive, confidential wholesale auction network available only to Dealers RVBAY is a great way to balance your inventory RVBAY brings “seasonal” markets together RVBAY will turn your aging inventory into cash RVBAY, CIRCLE 128 ON READER SERVICE CARD RVBAY is the perfect addition to your internet program RVBAY allows you to sell it before you buy it RVBAY is safe, convenient and cost effective RVBAY requires no contract or membership fees, just pay as you profit You’ll Be Blown Away, It’s So Easy! RVBAY helps you connect with other Dealers around the country. It has never been so easy to sell your trade-ins or find that “hard to find” RV for a client! Call our Toll Free Number and get signed up for your FREE 90 day unlimited use passpor t today! CALL Toll Free 1-866-382-3924 Proud Member of the RVDA Go To: See You On-line! .com User Guide *Not Affiliated with Ebay Contents 011-RVB_0702_LO_TOP4.ps 1/18/07 4:20 PM Page 11 TOP OF THE NEWS Bob Lee Divests Himself of NRV Stock Bob Lee has severed his final financial ties to the company he helped found. Lee sold his 577,906 shares of National RV Holdings Inc. stock on Friday, Jan. 5, for an average price of $3.50 per share. “I don’t know who bought it. I put it on the market and let it go,” he told RV Business. Lee said he sold his National RV stock because “I didn’t think it (the company) would go anywhere ... I won’t have to worry about it on a day-to-day basis anymore,” he said. The company posted losses in 17 of the last 21 quarters and has negotiated a sale of its real estate to generate much-needed cash. Rumors of Lee’s stock sale surfaced when trading on Jan. 5 reached 600,000 shares, more than 20 times the average daily volume. National RV deferred comment until receiving official notice of the sale. Though he was no longer on the board of Perris, Calif.-based National RV Holdings Inc. — parent to Country Coach Inc. and National RV Inc. — Lee was the fifth-largest shareholder in National RV Holdings with 5.6% of all outstanding shares. Meanwhile, Lee, who was named chairman in November of Western RV (WRV), was moving ahead with plans to revive that company. WRV makes Class A motorhomes under the Alpine Coach brand and Alpenlite fifth-wheels and truck campers. Monomoy Capital Partners L.P. acquired the Yakima, Wash.-based company last fall. Lee’s stock sale ends a long and sometimes stormy relationship with National RV. In November 2005, Lee and Bryant R. Riley, a Los Angeles investor, launched an unsuccessful bid to buy National RV Holdings. In August 2006, Lee resigned from the board, saying the company’s leaders had refused to deal with “the ongoing crisis” that “threatens the very future of this company,” and that it was time for CEO Brad Albrechtsen to resign. Lee founded Country Camper in 1973 and by the early 1990s, the company had become a national player in the luxury motor coach market. In 1996, Lee sold Country Coach to National RV Holdings for $9 million in stock and the Privileged Access Acquires Outdoor World’s 15 Eastern Campgrounds The Rank Group, Resorts USA’s Londonbased multinational parent company, announced that it will sell Fernwood Hotel and Resort, The Villas at Tree Tops and Fairway, and Minisink Financial Corporation to Resorts Group Inc. for $32.5 million. Resorts Group, a corporation formed in October, confirmed the deal in a press release. The new owners will include current Resorts CEO W. Andrew Worthington and employees Kevin Lavelle, Mark Turner, Thomas Casale, Kurt Rawding, Josh Herschlag and Gina Bertucci. Also joining the ownership team, according to a report in the Pocono Record, is “a new partner” with previous ties to the Poconos, Harry VanSciver of Whitebriar Financial Corp., a Massachusettsbased private lender that specializes in financing resort, vacation and timeshare transactions. As part of the overall sale, Resorts Group has agreed to sell another Resorts USA holding, Outdoor World Corp., Bushkill, Pa., which operates 15 campgrounds throughout the eastern U.S., to a subsidiary of Texas-based Privileged Access. Year-old Privileged Access, headquartered in Frisco, is an emerging name in the membership campground business with holdings that now include the operations of Thousand Trails. Outdoor World began in 1981, when the membership campground concept was introduced, and now has more than 30,000 members throughout the country. Joe Mc Adams, president and CEO of Privileged Joe McAdams Access, founded the company in October 2005 after leaving the board of directors of Equity LifeStyle Properties (ELS). In the spring, Privileged Access acquired the membership business of Thousand Trails in the first of a series of acquisitions designed to consolidate and transform the membership campground business. McAdams said then he plans to grow the Thousand Trails network by acquiring the real estate assets of additional campground-membership companies and by making agreements to provide Thousand Trails members access to additional ELS parks. “I expect to eventually grow the Thousand Trails business to more than 100 different resorts,” he said, adding that the Thousand Trails brand name will remain intact with Privileged Access being the parent company. 6 assumption of $10.1 million in Country Coach debt. Lee stayed on as CEO after the sale. He retired in 2000, but returned in 2002 to turn around the Country Coach division. He stepped down as CEO in 2004 and continued as a paid consultant until May 2005.6 Heartland RV’s New Big Country FifthWheel Boasts TripleSlideout Floorplans Designed for towing by short-bed pickup trucks, the new mid-priced Big Country fifthwheel from Heartland Recreational Vehicles LLC, Elkhart, Ind., debuted at the Louisville Show in three 31- to 38-foot triple-slideout floorplans, including one family-style bunkhouse layout. With the same front cap as Heartland’s Big Horn fifth-wheel, the aluminum-and-fiberglass Big Country is built on a drop-frame that maximizes front storage capacity. Features include a universal docking center for utilities, a walk-in front wardrobe, free-standing dinette and heated and enclosed underbelly. Retail prices start at $39,000.6 FEBRUARY 2007 Go To: .com User Guide RVBusiness 11 Contents 012-RVB_0702_LO_TOP4.ps 1/18/07 4:21 PM Page 12 TOP OF THE NEWS ARVC WITH SECOND RATE PRODUCTS, EVEN A WORLD CLASS PERFORMANCE CAN GO FLAT. An inferior audio system is like playing an incorrect note in an orchestral performance. It’s just wrong.A first rate RV deserves first rate components. That’s why you should insist on the outstanding performance of Bose®. From music to movies, innovative Bose technologies provide extraordinary audio performance, elegance and simplicity. Bose®Lifestyle 48 Series Home Entertainment System digitally stores and organizes up to 340 hours of music. With a progressive scan DVD/CD player, viewers can experience a superior cinematic experience. RIVER PARK INC., CIRCLE 122 ON READER SERVICE CARD The Wave® Music System sets a new gold standard for audio performance — sound so thrilling and lifelike it feels as if you are sitting in the front row. Bose award winning audio systems are known worldwide for superior performance and lifelike sound reproduction. RiverPark complements this world class performance with the exceptional product expertise and dedicated service that our customers have come to expect.We’ve been providing the finest electronic brands to our recreational vehicle customers since 1981. Expect great performance.With innovative Bose products from RiverPark. AUTHORIZED OEM DISTRIBUTOR W W W. R I V E R P A R K I N C . C O M 12 RVBusiness Go To: © 2 0 0 5 R I V E R PA R K I N C . from page 7 Woodall’s are temporarily suspending the national survey for one year because of a lack of participation from ARVC-member campgrounds. Gibbs said ARVC will craft a new survey in 2007 that the association hopes will generate higher levels of participation. Profaizer noted in her annual report, however, that ARVC achieved success with several other initiatives launched during the past year. These include: ■ The successful redesign of the GoCampingAmerica website. The website, which went live in June and uses the same nomenclature for state branding, has also begun to accept advertising, with proceeds being reinvested for website improvements. ■ The creation of a new interface at www.arvcgateway.com, which enables parks to easily access their park profile on the GoCampingAmerica website and to make changes as needed. ■ The expansion of ARVC’s campground marketing relationships with major road-atlas providers: MapQuest, now NeoDate, has just produced a new atlas for Barnes & Noble that will list ARVC-member campgrounds. ARVCmember parks will also be featured in the latest National Geographic Camping Atlas, which was expected to be released by the end of 2006. Another atlas by Cabela’s was also expected to include ARVC member parks. ■ Positive news coverage for the private park sector: The New York Times and the Los Angeles Times were among media outlets that published positive stories based on the American Camper Survey, which ARVC cosponsored with other industry associations. Additionally, Profaizer noted that ARVC continues to increase its interaction with both the Recreation Vehicle Industry Association (RVIA) and the Recreation Vehicle Dealers Association (RVDA). ARVC, for example, provided commentary on RV product- and customer-service issues to five committees organized by the Go RVing Coalition. “Our partners,” Profaizer added, “are more aware than ever of the issues facing our RV parks and campgrounds, such as the loss of parks for other development, the need for financing and the difficulty of dealing with government at all levels.” ARVC also supports the RV industry in its marketing efforts, having contributed $85,000 to the national Go RVing advertising campaign. Gibbs, for his part, said he would continue to work toward the completion of previously announced ARVC goals, including the improvement of ARVC’s services for state affiliates, the continued production of educational DVDs and the development of stronger relationships with businesses that support the campground sector. ARVC members also elected new officers for 2007, including a second term for Chairman Max Gibbs, Sandy Pines, Hopkins, Mich.; Vice President Garry Cole, Shelby-Mansfield, Ohio KOA; Secretary David Berg, Red Apple Campground, Kennebunkport, Me.; and Secretary Mark Turner, Bushkill, Pa. 6 FEBRUARY 2007 .com User Guide Contents 013-RVB02 PG 13 FREIGHTLIN.ps 1/15/07 7:10 PM Page 13 TURNING IT UP, AGAIN. Introducing another industry first by Freightliner Custom Chassis. We’ve done it. Freightliner Custom Chassis’ new independent front suspension by ZF®, with an industry-leading 60-degree wheel cut, enables you to maneuver like you’ve never thought possible. Why? It’s about negotiating those tighter spaces and tighter turns; about having more controlled confidence at the wheel; about expanding the limits of where you go and how you get there. So don’t be afraid of the road ahead…take on the world one turn at a time with Freightliner Custom Chassis, The Leader at Every Turn. 1.800.545.8831 | freightlinerchassis.com Call Freightliner Custom Chassis Corporation at (800) 545-8831, or visit us on the Web at www.freightlinerchassis.com. FCC/MC-A-030. Specifications are subject to change without notice. Freightliner Custom Chassis Corporation is registered to ISO 9001. Copyright 2006, Freightliner LLC. All rights reserved. Freightliner Custom Chassis Corporation is a member of the Freightliner Group. Freightliner LLC is a DaimlerChrysler Company. Go To: .com User Guide Contents 014-RVB_0702_LO_TOP4.ps 1/18/07 4:21 PM Page 14 TOP OF THE NEWS Florida RV ‘Time-Share’ Company Sued Executives of a Sanford, Fla., motorcoach manufacturer are being sued after allegedly setting up a new company and selling $8 million worth of time shares before the whole thing collapsed two years ago, leaving buyers with $7 million in losses, according to court documents. The Orlando Sentinel reported that the company, Universal Luxury Coaches LLC, is now in the hands of a court-appointed receiver, who is suing the founders and managers to recover money for investors. The receiver contends the company was a pyramid scheme that paid early investors with money from newer ones. Two executives are awaiting trial on charges of fraud and racketeering: Universal Luxury Coaches’ former president, Scott Spor, 49, of Altamonte Springs, and James P. Hollis, 65, of Satellite Beach, its vice president of marketing. According to the Sentinel, people who bought in were offered far more than a week’s vacation in a fancy motorcoach. They would get a 10% return on their investment every year, and at the end of three years, a full refund on request, according to the sales materials. Dexter Busching, 86, of Hernando plowed $65,000 into the deal. At first, everything worked the way it was supposed to, Busching said. He received several monthly checks, but then they stopped coming. “That’s been more than three years ago,” Busching said. When the checks stopped, state regulators sent an investigator to the company’s office in Sanford. When she visited in September 2004, the office was empty and closed. Company officials later told the investigator that Universal no longer had any employees and had just $89 in the bank, according to court records. The company receiver, Gary Lipson, contends the time-share plan started as an idea to relieve a business bind at Featherlite Inc., a manufacturer of trailers and motorcoaches. In 2001, Featherlite’s stock price was languishing. It also had too many unsold luxury coaches and looming credit problems, according to court pleadings. Spor, the only company executive who commented directly to the Orlando Sentinel, was a business consultant at the time. He said he advised Featherlite president Conrad Clement, an Iowa businessman, that he could boost sales by creating a time-share program. Rarely continued on page 50 Sunline Coach Co. Shuttered, Continues to Explore Options B W CUSTOM TRUCK BEDS, CIRCLE 103 ON READER SERVICE CARD Longtime towable builder Sunline Coach Co. continues to search for a buyer after ceasing operations at its Denver, Pa., plant on Nov. 15, and placing a “For Sale” sign on the Internet’s most prominent retail clearinghouse. “We’re approaching the sale from two perspectives,” said Joe Bucara, Sunline president and COO, in an interview with RV Business in early January. “One is to sell the total business, including the company’s intellectual property. We are also looking at selling the intellectual property exclusively. “We have had interest in both propositions. But gaining additional investment during the latter part of the year is very difficult. Recently, we have been exploring putting the business for sale — through both approaches — on eBay.” According to Bucara, management began actively looking for a buyer in the beginning of 2006. “We were looking for a buyer intelligently, not desperately,” he said. But by early November, the search took on a more desperate tone. Facing the effects of a “significant downdraft” in the towable market in September and October coupled with mounting demands from lenders, Sunline officials decided the best course of action was to shut down, liquidate existing inventory, while still keeping their lines in the water for a possible buyer. continued on page 50 14 RVBusiness Go To: FEBRUARY 2007 .com User Guide Contents 015-RVB02 PG 15 ONAN.ps 1/15/07 7:05 PM Page 15 Powerful Change. Two global leaders have combined energies to create the new name to remember in power generation. The Cummins Onan brand of generators continues to build on the tradition of dependable performance and technological leadership you’ve come to expect. Plus you can still rely on exceptional sales and service from the worlds’ best distributor/dealer network. Powerful change is good. The new Cummins Onan brand—performance you rely on. Take advantage of this powerful change, visit www.cumminsonan.com RV | MARINE | COMMERCIAL | RESIDENTIAL | PORTABLE Cummins®, Onan® and the “C” logo are registered trademarks of Cummins Inc. © 2006 Cummins Power Generation. All Rights Reserved. ONAN CORPORATION, CIRCLE 121 ON READER SERVICE CARD Go To: .com User Guide Contents 016-RVB_0702_LO_TOP4.ps 1/19/07 2:24 PM Page 16 TOP OF THE NEWS OPINION IN BRIEF Thor ‘Bests’ Forbes. Jackson Center, Ohio-based Thor Industries Inc. was among Forbes magazine’s “The Best of the Best” listings in the publication’s “400 Best Managed Big Companies” in America. According to a press release, Thor’s combined five-year average growth in sales and earnings per share was the highest in the consumer durables category. An RV Veteran, Upon Retirement, Pines for A Time When OEMs And Dealers Partnered Dear RV Industry, So, the finish line is behind me after almost 40 years of working in the RV Industry. It is time for the next generation to move in, and for those of my generation to step aside. It is also time for me to “say it like it is” as I have pretty much done over all of those years. I would start by asking today’s RV dealer body — as well as the RV manufacturing community — “What are you thinking about?” I’ll bring you back to that question later on in my letter — it may take a little bit to help you understand it. First, a little about “how it was”compared to “how it is.” My first job in the RV industry was for FAN Coach, a small company in Wakarusa, Ind., during the school summer break of 1962. I worked in the “final finish” department that summer. Due to the lack of pre-finished paneling and cabinet doors, FAN Coach, like many RV manufacturers of the era, had a paint shop where the interior finish was applied to raw wood cabinetry. My first job as a sales rep (1969), was for a new division of Holiday Rambler called Avenger. I was its first sales rep. We had to be one of the first (if not the first) RV companies to make nearly everything standard in a lowerpriced towable. Next on the list was a small RV company in Goshen, Ind., called Elkhart Traveler. This is where the “how it was” starts to come into focus. We weren’t the largest RV manufacturer in the industry, but I’d say we were pretty typical. We did business on a handshake, trusted our dealers and they trusted us. We solved problems with a phone call. We did business as if we were partners — in it together, for better or for worse. We handled retail customers’ problems the same way, by working things out and moving on to the next opportunity together. We likely stayed at each others’ homes when in the area, and knew one anothers’ family members, some of which are the “new generation” we do business with today. Here is where a big U-turn starts to happen, however. Today, we are learning to know the dealership’s lawyer better than the dealership’s principal. “Indemnify me” is the new greeting when we have a customer with a problem, even when the problem is poor repairs caused by the dealer’s own service department. “Give me money” is the new response to the smallest mistake made on a unit, or to nearly any other minor issue that comes up. “Buy my inventory back” is the new response in many states when a dealer is not performing in the sales area. In many of these areas, the dealer has literally nothing at stake: If he doesn’t do his job (hold up his end of the deal), he simply says, “get this stuff off of my lot.” Mr. Manufacturer can take the loss. Mr. Dealer, meanwhile, will find another product and is out very little, even though he didn’t do his part. And “Send it back” is the new reply we hear many times when a unit arrives with even minor issues. “We are too busy to deal with that now, so unless you pay us dearly for that 30-minute repair, take the unit back. Too bad the freight is $1500 one way; we don’t have time to deal with it.” Dealers from the “how it was” era would never have considered any of the above responses — but, of course, we were partners in those days. We worked things out together to the benefit of us all. How about $120+ per hour warranty continued on page 47 Entry-Level Winnebago Class A Motorhomes Hit Marketplace Winnebago Industries Inc. began shipping new entry-level 2007 Winnebago Vista and Itasca Sunstar gas-powered Class A motorhomes to dealers in January with base MSRPs of $81,484. “This gives us — and the dealers — a brand-new price point in which to sell product,” said Chairman and CEO Bruce Hertzke during the Vista/Sunstar debut at the National RV Trade Show in Louisville, Ky. The new coaches are offered in 30- or 33foot floorplans on Ford F-53 chassis with GVWRs of 16 RVBusiness Go To: 18,000 and 20,500 pounds, respectively. Standard features include fabric ceilings, laminated countertops, shower skylights and powered bathroom roof vents.6 Once In A Blue Moon. Elkhart, Ind.based supplier Dometic Corp. has named Blue Moon Mobile RV Repair, Carrolton, Texas, winner of the Dometic T2000 MVP Service Center award for, among other qualities, excellence in customer service and warranty work. “Since our first day we have purposely strived to be the very best in RV service,” said Rodney Simmons, Blue Moon president. “We are a small company, but we want to make a big impact.” Best Parks Gets The Spirit. Mesa Spirit RV Resort, Phoenix, Ariz., has affiliated with Best Parks in America, a 2-year-old marketing network of independent RV resorts and campgrounds. Mesa Spirit is an 1,800-site, amenityrich resort catering to active adult RVers. Covering more than 90 acres with nine miles of paved streets, it offers on-site activities ranging from a state-of-the-art computer lab to three heated pools and five spas, a woodshop and craft rooms and a 7,800-square-foot dance floor. Frommer’s, ReserveAmerica Ink Deal. ReserveAmerica and Frommer’s have signed an agreement establishing Frommer’s Best RV & Tent Campgrounds in the U.S.A., 3rd Edition, as the official campground directory of ReserveAmerica. The publication, available in March, will include consumer-provided ratings, reviews and testimonials of campgrounds they have reserved and visited through ReserveAmerica’s network of more than 3,000 parks and over 170,000 campsites and cabins. Oregon Dealer Shuttered. A creditor owed nearly $8 million has forced the closure of Ingram RV’s two sales lots in Eugene and Coburg, Ore., according to a report in the Register-Guard. According to a complaint filed by the GE financial firm RV Indio LLC, Ingram breached the terms of the agreement by failing to pay GE when it sold RVs, despite GE’s demand for payment. Sportsmobile Goes FourWheeling. Fresno, Calif.-based Sportsmobile West has introduced a four-wheel drive option for the Dodge Sprinter chassis. The system includes a new transfer case for shifting power to the front wheels in addition to the stock rear wheel drive system; new front axle assembly and steering system; new drive shafts; and a rear axle kit. System options will include a permanent all-wheel drive system and a four-wheel drive two-speed system.6 FEBRUARY 2007 .com User Guide Contents 017-RVB_0702_LO_TOP4.ps 1/18/07 4:22 PM Freightliner Adds to Oasis Service Page 17 the service center with the highest customer satisfaction rating as determined by Oasis dealer surveys submitted by the end customer. Las Vegas Freightliner has seven dedi- cated RV service technicians at its 24/7 facility, who service more than 40 motorhomes a month. The facility also has a dedicated service-reception area, customer lounge and service advisors.6 RV LOGIC INC., CIRCLE 129 ON READER SERVICE CARD Freightliner Custom Chassis Corp.’s (FCCC) network of Oasis Service Centers has increased from 65 to 82 outlets during the past year, according to the Gaffney, S.C., firm. In addition, the company noted that the 65 original centers continue to add trained technicians to their work forces along with improved amenities. “More and more of our Oasis dealers are realizing the payoff of providing the special services that RV owners appreciate,” said Dennis Rastenbach, FCCC dealer advisor. He said amenities that enhance the overall service experience include a dedicated waiting room for motorhome customers, special electrical hookups and a staff of certified motorhome technicians. In recognition of performance over the past year, Freightliner named Las Vegas Freightliner as the Oasis Dealer of the Year. It marked the second time the center garnered the award, which is given to )BWFZPVFWFSIFMEBTUVSEZ4UZSPGPBNDVQ &YBDUMZ5IBUTXIZZPVXPOUGJOE4UZSPGPBNJO PVSUVCTBOETIPXFST*OTUFBEZPVMMGJOEXPPE BOEGJCFSHMBTTNBUFSJBMTLOPXOGPSUIFJSTUSFOHUI BOEEVSBCJMJUZOPUGSBHJMFDPGGFFDVQT4PXIZOPU LYONS INDUSTRIES, CIRCLE 102 ON READER SERVICE CARD DIPPTFUIFRVBMJUZDSBGUTNBOTIJQPG-ZPOTGPSUIF TBNFQSJDFBTUIFPUIFSHVZT 3FNFNCFSXIFOJUTNBEFCZ-ZPOT JUTNBEFUPMBTU MZPOTJOEVTUSJFTDPN UPMMGSFF TJOLTTIPXFSQBOTCBUIUVCTTVSSPVOET FEBRUARY 2007 Go To: .com User Guide RVBusiness 17 Contents 018-RVB_0702_LO_TOP4.ps 1/18/07 4:22 PM Page 18 TOP OF THE NEWS Coast to Coast Resorts Expands Network With Five Western Parks “We are pleased Holiday Trails has expanded its relationship with Coast,” remarked Marcos Strafacce, vice president and executive director of Coast to Coast. “We are working to grow the network with those RV resort companies whose goals closely match our own. Holiday Trails is a progressive leader in our industry with premier resorts that offer outstanding hospitality, quality and value.” Kevin Demers, president and owner of Holiday Trails, noted, “It is vital that we provide our members with the finest experiences possible through our reciprocal network affiliation. We’re confident that when our members travel outside the Holiday Trails Resorts system to other resorts in the Coast to Coast network, they will have exceptional experiences that underscore the value of private membership camping.”6 from page 8 Dec. 20 due to Warrior’s inability to obtain a timely financing commitment from its lender. First Industrial is an affiliate of First Industrial Realty Trust Inc., a national provider of diversified industrial real estate. The new agreement, which contains no third-party financing contingencies, will infuse $31.75 million into National RV Holdings and calls for the company to enter into a 10-year lease arrangement with two five-year renewal options. The deal is expected to close on Feb. 15. National RV Holdings builds Class A motorhomes through two wholly owned subsidiaries, Perris-based National RV Inc., which targets the mainstream market, and Country Coach Inc. in Junction City, Ore., a more upscale builder. National RV Holdings has struggled financially over the past six years. During the past year, the firm’s cash flow situation was further aggravated by the rebuilding of 76 motorhomes due to defective fiberglass panels coupled with continued softness in the motorized sector.6 ROADMASTER, INC., CIRCLE 110 ON READER SERVICE CARD Englewood, Colo.-based Coast to Coast Resorts announced in December that five additional Holiday Trails Resorts properties have joined the Coast network of CampResorts and Good Neighbor parks, bringing the total to seven. Established in 1983, Holiday Trails is Canada’s largest RV resort system and its only multi-park system. The additional reciprocal-use properties include: ■ Camperland RV Resort, Bridal Falls, B.C. ■ Country Maples RV Resort, Chemainus, B.C. ■ The Cedars RV Resort, Ferndale, Wash. ■ Dinosaur Trail RV Resort, Drumheller, Alb. ■ Henderson Lake Campground in Lethbridge, Alb. Land Deal 18 RVBusiness Go To: FEBRUARY 2007 .com User Guide Contents 1/18/07 4:22 PM Page 19 Chariot from page 8 John Crean from page 7 blind salesman, then designed his own blinds for use in trailers, starting Coach Specialties Manufacturing Co., according to the Orange County Register. Crean and his wife, Donna, founded Fleetwood to produce a small travel trailer. By the early ‘60s, the company was exclusively producing mobile homes. He re-entered the RV business, acquiring the Terry Coach Co. in 1964 and Pace Arrow Motor Homes in 1969. Under his leadership, Fleetwood went public in 1964 and was listed on the New York Stock Exchange in 1971. The company’s sales first exceeded $1 billion in 1984. At the time of his retirement in 1998, Fleetwood was a $3 billion-a-year company, operating 18 recreational vehicle and 38 manufactured housing plants in 17 states and Canada. That year, the company sold 69,494 RVs, 65,544 manufactured homes and employed 19,000 workers. When Crean left the company, at odds with management’s direction, he retired to his two-acre estate overlooking Southern California’s Newport Bay. In 2001, the then-75-year-old Crean re-entered the RV manufacturing arena, teaming up with his son, Johnnie Crean, at Alfa Leisure Inc. in Chino, Calif. The company developed the Alfa See Ya! diesel pusher, a mid-priced coach that emulated the Fleetwood Bounder — a motorhome Crean spearheaded in the 1980s that featured “basement storage” and became the industry’s top-selling Class A for a decade. Crean’s entrepreneurial spirit transcended the RV industry. He ventured into such diverse arenas as auto racing and producing films that featured some of Hollywood’s top stars, including Bill Cosby, Elizabeth Taylor and Richard Burton. More recently, Crean authored an autobiography titled The Wheel and I, and also teamed with a local TV personality to co-host a cooking show. While Crean’s mark on the RV industry was legendary, less known was his philanthropic side. The Creans built their lives around the words of a Lutheran minister who urged his congregation to tithe 10%, saying that if you give without expecting anything in return, you’ll get a tenfold return in blessings on your investment. Crean said he thought those were “damn good odds.” From then on, the Creans started giving away part of whatever they made, starting with 10% and eventually donating half of their annual earnings to charity. Many of their donations were made anonymously and Crean deftly side- stepped queries about how much money they gave away. One of the couple’s most valuable donations was the use of their 18,000square-foot mansion for fund-raising events. Crean was instrumental in helping Dr. Robert Schuller establish the Crystal Cathedral as one of the nation’s largest churches in Garden Grove, Calif., donating $1 million in Fleetwood stock in 1976 to get the project off the ground. When constructions costs soared, Schuller feared he would have to abandon the project and approached Crean to return his donation, according to Mike Nason, a spokesman for Dr. Schuller. Crean’s response was simple, Nason recalled. “Schuller,” Crean said, “dig a hole, get started, the money will follow. I don’t want my money back.” Crean would go on to donate millions of dollars to the church and become its biggest benefactor, Nason said. Services for Crean were held Jan. 18 in the church he helped build.6 $400,000 range. The former Elkhart, Ind., van upfitter expects the new coach to be priced in the $200,000 to $250,000 range. “We are building for the discriminating buyer, and intend to continue in that direction,” Wilosek said. Existing Chariot motorhomes are marketed in five floorplans with two or three slideouts. The high-end units are equipped with solid wood residentialstyle cabinets, granite countertops, allelectric appliances, washer and dryer, king-size bed and cedar-lined closets. “We designed and engineered the coach for 11⁄2 years before we started building them,” said Wilosek, who added that the company intends to ramp up production to 50 to 60 coaches in 2007 compared to 10 during Chariot’s first six months in the motorhome arena. Chariot motorhomes’ ability to tow up to 20,000 pounds has been particularly appealing to the racing crowd, Wilosek said.6 MaxxFanTM Is the ONLY RV Ventilator on the market with a Built-In Rain Cover! AND... It’s Fully Remote Control! Its unique patented rain shield moves into position, protecting your RV’s interior. Retracts securely at the touch of a button. Low-Profile and aerodynamic when closed! One Touch Does It All! • Remote control operates all fan functions from the palm of your hand • Easy to use Remote Control always displays room temperature • No more step ladders or stretching to reach the ceiling fan See our entire line at www.maxxair.com FEBRUARY 2007 Go To: MAXX AIR VENT, CIRCLE 113 ON READER SERVICE CARD 019-RVB_0702_LO_TOP4.ps .com User Guide RVBusiness 19 Contents 020-RVB_0702_LO_2007Outloo.ps 1/19/07 2:13 PM Page 20 OUTLOOK By Da ve Ba rb ule sco 2007 With fuel prices and interest rates stabilizing, industry executives project a “guardedly optimistic” attitude for the year ahead 20 RVBusiness Go To: FEBRUARY 2007 .com User Guide Contents 021-RVB_0702_LO_2007Outloo.ps 1/19/07 2:14 PM B Page 21 olstered by an active Louisville Show coupled with the continued influx of prime-age consumers into the marketplace, the recreational vehicle industry remains guardedly optimistic about the prospects and purchase patterns that will emerge in 2007. A cross-section of industry professionals, interviewed by RV Business while working the floor of the Kentucky Exposition Center (KEC) in late November, reflected on an “erratic” 2006 that prolonged two persistent trends in recent years — a resilient, though not impervious, towable sector and a languishing Class A motorized market weighed down by pressures on discretionary spending. The list of variables that soured consumers toward high-ticket buys last year is a familiar one to the industry: volatile fuel costs and higher interest rates mixed with signs of economic slowing. “It was the proverbial perfect storm,” observed Roger Martin, vice president of sales and marketing for Forest City, Iowa-based motorhome builder Winnebago Industries Inc. “Gas prices kept firsttime buyers on the sidelines and interest rates kept away the seasoned buyer.” Looking ahead, the majority seemed to agree with the 2007 prognosis from University of Michigan economist Richard Curtin, who foresees an 11% decline in wholesale shipments, in part due to units used for hurricane relief that boosted totals in the first quarter of 2006 and skew year-over-year comparisons. But most also saw several positive signs as 2006 came to a close, with the prime lending rate holding steady — and possibly retreating early this year — while gas prices stabilized. And if those factors remained benign, many felt “pent-up demand” could trigger an upturn in sales starting in the spring — particularly in the inventory-rich A market — that could push the industry beyond expectations. The following offers a snapshot of the thoughts and opinions of several industry insiders as their firms formed strategies for 2007: FEBRUARY 2007 Go To: .com User Guide RVBusiness 21 Contents 022-RVB_0702_LO_2007Outloo.ps 1/19/07 2:15 PM Page 22 OUTLOOK 2007 Roger Martin, vice president of sales and marketing, Winnebago Industries Inc., Forest City, Iowa: “Overall, we think sales will remain fairly soft through the winter and into early spring. We’re hoping that pent-up demand, particularly in the A business, will take hold and spike sales in the second half of the year that will translate into a slight increase over last year’s shipment totals. One of our strategies was to introduce models that move Winnebago, for the first time, into the more entry-level portion of the market; that seems to be where the most activity is at this point. But in the long-term, we feel the motorhome market will be strong again. We have just hit another bump in the road ...The one variable in 2007 that everyone is unsure of is how the new diesel-emission standards will affect the motorized market. It will definitely have a cost impact on those power plants, which will be passed on to the consumer. But will it be enough of an increase to dissuade buyers? We’ll be watching that closely.” Dave Altman, owner, Altman’s Winnebago and Altman’s RV Center, Baldwin Park, California: “Even though we’ve seen a downturn in motorhome sales, I think we have also seen that the industry is much deeper and more solid than in past crises. I don’t think we’ll go through those huge, sudden dips like we did in the past. Also, something I suspect is that we are currently experiencing the aftermath of those real boom times in 2003 and 2004 when interest rates were so low. Those people who bought haven’t been flushed through the system yet, although we’ve seen signs that the pipeline is filling back up. I’m looking for things to be fairly flat in 2007. Obviously there are things that can change that one way or the other, but I don’t think it will change dramatically.” Leigh Abrams, president and CEO, Drew Industries Inc., White Plains, New York: “I’m looking for the industry to be down a bit in 2007, and actually flat when you take out the Katrina factor from the ‘06 numbers. And if interest rates and gas prices remain stable, we could start seeing those buyers who have been in a wait-and-see mode ... Drew’s subsidiaries, Lippert Components Inc. and Kinro Inc., are more involved on the towable side, which we do see as being a growth sector in 2007. The thing that people need to understand is that you can’t expect towables to grow every quarter, like we have seen in recent years. I think the first and fourth quarters of 2007 could be tough. But the market is still strong. As a supplier, one thing that we will continue to deal with in 2007 are the costs of raw materials. They’ve bounced around for the past several years, so hopefully we’ll see some stabilization.” Ron Fenech, president, Keystone RV Company, Goshen, Indiana: “We’re ramping up for a year that, in terms of retail sales, will be similar to 2006, which was good for us. As we head into January, we’re going full-steam and are hoping for a strong first quarter. That said, you can’t make an intelligent assessment of the year until around March; that’s when you can start to see a pattern that makes sense, including regional tendencies. During the past year, the Northwest and parts of Texas were strong while the industrial states — especially Michigan and some areas of the Northeast — were weak ... Three product segments that we see as particularly strong are lightweight and super-lightweight products, the lower end of the high-end fifth-wheel market, and the ramp business. What I find interesting is that the towable market as a whole is becoming much less discretionary. Trailers are an integral part of people’s lifestyles, which may be why the towable market is no longer as seasonal or cyclical as the motorized side.” Gary Denton, vice president of sales and marketing, Weekend Warrior, Perris, California: “I think the towable market will be stable in 2007, but it won’t show the tremendous growth that we have enjoyed in recent years. There are four or five things, particularly in California, that are still affecting buyers: a drop in home equity, interest rates are higher, natural gas is up, and so is electricity ... Our bread-and-butter is still the toy-hauler business, which we feel will continue to grow in ‘07 even though ATV sales have been flat. The end users are aggressive types and will keep buying the latest product, which means we have to be aggressive on our end — we can’t stand still or we’ll get run over. That philosophy is also how we’re approaching the motorized market, which we just moved into: Our goal is to initially grab a small share of that market, fueled by our existing base of loyal customers who are looking to move up to a motorhome with the same type of innovation as our toy haulers.” Mike Terlep, president, Coachmen RV Group, Middlebury, Indiana: “Moving into 2007, I think the first thing the industry needs to do is correct the inventory levels on dealer lots. We need to focus more on product turns, which will happen when sales come back. Overall, we’re looking at a relatively flat year, probably close to what RVIA is projecting. On the other hand, we’re confident that Coachmen will see market share growth. There has been significant market share erosion in recent years, especially in towables. We have consolidated and defined our entire product lineup to better meet specific segments of the market while also restructuring our sales teams and improving plant efficiencies ... What’s happening in the motorhome market, I feel, is more than cyclical: There is a lot of uncertainty out there. Again, we need to right-size inventory to help move product. But we do see motorized sales improving as economic variables stabilize. On the towable side, lightweight units — the true half-ton pickup travel trailers and fifth-wheels — are going to be key sectors in 2007, along with SURVS. The toy-hauler sector is going to proliferate beyond its current customer because it’s so versatile.” Randy Howard, general manager, Howard RV Supercenter, St. Louis. Missouri: “I don’t see a dropoff in ‘07. We’re looking for single-digit growth for the industry, and we’re projecting our sales to be up 25% to 28%. The largest part of that growth will be in towables, although the dieselpusher business has been strong. Up until 2000 we were strictly motorhomes, but historically it’s been the most fragile portion of our industry. Any type of volatility or instability, up or down, and motorhome sales — especially gas — go down. But people keep buying trailers. If things stabilize, then motorized will come back, but I don’t see that happening ... Industrywide, there’s a real problem with inventory. The average turn right now is 172 days, and it should be 90. That’s why a lot of the dealers got conservative in their buying. That needs to be corrected as we move into the spring selling season.” 22 RVBusiness Go To: FEBRUARY 2007 .com User Guide Contents 023-RVB02 PG 23 DTI.ps 1/15/07 7:08 PM Page 23 DTI RV PARTS & APPLIANCES, CIRCLE 132 ON READER SERVICE CARD Go To: .com User Guide Contents 024-RVB_0702_LO_2007Outloo.ps 1/19/07 2:16 PM Page 24 OUTLOOK 2007 Tom Walworth, president and general manager, Statistical Surveys Inc., Grand Rapids, Michigan: “The industry has gone through two years of rapid interest-rate hikes, which had to happen, along with severe spikes in fuel prices. Both of those factors impacted RV sales — but I don’t see either of those trends resurfacing in 2007. Interest rates have stabilized, at least for the near future. And, I believe, something interesting occurred when crude oil went above $70 a barrel: It spirited a lot of exploration in the U.S. There was a big find in the Gulf of Mexico and we also started looking more at non-OPEC nations that have larger reserves. When the price got so high, it just made sense for us to look for new sources, including sand oil and shale oil, whereas it didn’t before. People also started buying smaller cars. In light of all those things, I think OPEC will try to keep crude oil prices around $60 a barrel in 2007, which will be great for our industry. It was those huge swings that really affected buyers. That said, my feeling is that the industry will start slow out of the chute, but finish OK for the year — especially if you take the 2006 FEMA units out of the equation.” John Sammut, vice president of sales and marketing, Newmar Corporation, Nappanee, Indiana: “For the past couple of years, there have been several factors in the marketplace that have affected consumer confidence, which freezes people when it comes to buying decisions. Those factors have mitigated, and we’re looking for a relatively flat market in 2007 without a lot of erosion or sizeable growth. We have also seen the more entry-level portion of the motorhome market grow, and Newmar has developed products to compete at that lower price point. We have been known as a high-end diesel builder, but in 2007 our goal is to gain a foothold in the gas market. There are two reasons why we need to be at that $175,000 to $200,000 price point: First, it will allow us to attract new customers, and then move them up the ladder with our service and quality. Secondly, the new diesel-emission standards will increase costs at retail for those units, pushing some people down into the gas marketplace. At the same time, our high-end diesel buyer won’t be affected by that cost increase.” Rich Florea, president, Dutchmen Manufacturing Inc., Goshen, Indiana: “In the last part of 2006, it appears that manufacturers have excess inventory as dealers haven’t been replacing product as quickly as normal. Our dealers haven’t been reordering one-for-one through the last 90 days. In some respects, that’s fairly normal, but I think the towable market did slow somewhat. Heading into 2007, orders are beginning to pick up again, and inventories will level off. Dutchmen is bullish on the first quarter, and our dealers are coming on board. We anticipate a good spring season — not great, but steady — and hopefully that will continue throughout the year. Our goal is to increase market share in all segments ... I truly believe that RVing has become entrenched in our culture and people are committed to the lifestyle. They aren’t going to stop RVing just because gas goes up, they’re just going to change how they use their RVs. I think that factor will help towables continue to do well in 2007, and in the long-term.” MBA INSURANCE, CIRCLE 111 ON READER SERVICE CARD Sid Johnson, director of marketing, Jayco Inc., Middlebury, Indiana: “In the latter part of the year, the towable market tightened a bit. That did two things. Dealers built up inventory, which is starting to clear out. But it also meant that manufacturers had to be more innovative by packaging more amenities into their product introductions. I think that trend will translate into sales in 2007, especially with the huge influx of buyers at the entry-level segment during the past four or five years. Those owners are looking to move into a more amenity-filled trailer ... Jayco has actually seen growth in Class C sales. We expect that to continue as people downsize from A’s, along with the expansion of the toy-hauler units. Overall, barring any unforeseen circumstances, 2007 could develop into a pretty good year, despite the unfavorable comparisons on the towable side from hurricane sales in 2006.” Brian Brady, chairman, Heartland Recreational Vehicles LLC, Elkhart, Indiana: “I suspect that 2007 will be stronger than some of the pundits are predicting. Our feeling is that it will be as good a year as 2006 ... The towable industry is becoming increasingly competitive, which is going to bring about some changes in the 24 RVBusiness Go To: FEBRUARY 2007 .com User Guide Contents 025-RVB_0702_LO_2007Outloo.ps 1/19/07 2:17 PM Page 25 OUTLOOK 2007 coming year. It’s apparent that dealers are taking a fresh look at OEM relationships: They are asking tough questions, but they’re asking appropriate questions. In essence, that means the manufacturers have to make sure they’re handling the right product lines as dealers become more selective. The OEMs that can successfully define markets and build product at the right price point will have a good year.” Craig Jensen, president, RV Dealership Group, FreedomRoads LLC, Chicago, Illinois: “We have forecasted 2007 to be flat, but we’re hoping for an uptick. I really don’t believe the industry will be going backwards during the year. Instability is the thing that kills consumers’ confidence, and going into the new year things are moving in the right direction. The interesting dynamic is that towables have become the industry’s hedge against those big dips that used to hit the industry. Trailers are going to sell. The motorized market is much more elastic, and susceptible to those economic cycles. If you’re dialed in right, then you’re in good shape. If you missed by a bit, then you’re going to be down a lot. We’ll have to see how things shake out in 2007 for motorized.” Stan Sunshine, CEO, Stag-Parkway Inc., Atlanta, Georgia: “We are reasonably optimistic about 2007. Hopefully, interest rates will begin to come down sooner than later. There has been an inverse relationship between interest rates and RV sales for many, many years. As a prime example, motorhome sales began to decline in July 2004, which is when interest rates started to climb ... From a consumer perspective, there is a substantial amount of people enjoying the RV lifestyle. As an industry, we have to ensure that they have an enjoyable experience. The demographics truly favor sustainable growth for our industry in the long-term, so we have to make sure we continue to take care of the customers when we hit these short-term economic realities.” 6 AQUA HOT, CIRCLE 105 ON READER SERVICE CARD Ron Neff, owner, American RV, Grand Rapids, Michigan: “Needless to say, Michigan’s economy has been a challenge for our business. In a recession, people are wondering if they will have a job versus whether or not they want to buy an RV. But we are enter- ing 2007 with a progressive but conservative approach. We’re going into the season with a full inventory. How deep we go will depend on the turns. We’re hoping that pent-up demand will help drive sales. I feel strongly that Michigan consumers still have the desire to RV, so if the economy picks up, then we’re going to pick up ... In 2006, we had good sales in Class B’s, travel trailers did well and we doubled our fold-down sales. The two biggest drops were in fifth-wheels and motorhomes, and maybe that has to do with price and fuel costs. But being slow gave us an opportunity to concentrate on those basics that you tend to forget when things are going great, like sales and service training. You want to make sure you’re prepared once the market comes back.” FEBRUARY 2007 Go To: .com User Guide RVBusiness 25 Contents 026-RVB_0702_LO_Slideouts4.ps 1/18/07 4:45 PM Page 26 As seen inside Monaco’s Signature Series luxury Class A, full-wall slideouts allow coach designers a wide-open pallette when drafting new layouts. Compared to multiple-slideout floorplans, full-wall room extensions only add about 15 square feet of living space — but the net effect can be quite dramatic. SLIDING INTO HOME 26 RVBusiness Go To: FEBRUARY 2007 .com User Guide Contents 027-RVB_0702_LO_Slideouts4.ps 1/18/07 4:47 PM Page 27 HOW QUICKLY THINGS CHANGE. t’s been only three model years since Fleetwood Enterprises Inc., outfitted a 36-foot Pace Arrow motorhome with a 23-foot slideout that extended nearly the full length of the coach. Since then, “full-wall slideout” floorplans have proliferated. Monaco Coach Corp., Coburg, Ore., produced full-wall slideout floorplans the next year. Then came the rush. At RVIA’s 2006 National RV Trade Show in Louisville, Ky., in fact, no fewer than five companies — Newmar Corp. and Gulf Stream Coach Inc., Nappanee, Ind.; Coachmen Recreational Vehicle Co. LLC, and Thor’s Mandalay Luxury Division, Elkhart, Ind.; and National RV Inc., Perris, Calif. — debuted full-wall slideouts. “We all know that Fleetwood started it by being the mainstream manufacturer who brought the full-wall slideout to the public,” said Jon Krider, Mandalay national sales manager. “We looked at it and said that they had something there, but we thought we could improve on it.” Full-wall slides clearly have changed the way coach interiors are laid out. Mandalay used the additional space offered by installing a 29-foot, full-wall, hydraulic slideout in a 39-foot Presidio diesel-pusher Class A to enlarge the hallway and bathroom and add closet space. “The full-wall slide allowed us to open up the floorplans,” Krider said. “Instead of having to pinch the hallway with a 24-inch-deep slideout, you can increase the width of the hallway by almost 25%.” Luc van Herle, motorhome product manager for Fleetwood, stressed that changes brought on by full-wall slideouts are not insignificant. “The difference is between day and night,” said van Herle, whose company now offers full-wall slideout floorplans in eight of its nine diesel brands in addition to the gas-powered Pace Arrow. “The big change is that the floorplans are so open. Even when you go into a quad-slide motorhome, you still have the hourglass effect where all the slideouts join. No matter how wide it is in the front to begin with — or even in the rear — it closes up the feel of the coach.” Not having to deal with that narrowing hallway also makes a major difference for engineers, according to Bill Martin, marketing manager for Coachmen. “It changes the overall layout,” Martin said. “You start thinking about the floorplan in a different way.” I The Development of the Full-Wall Slideout Has Yielded Many Dramatically Different Floorplans — But Not Everyone Is Ready For a Completely Open Coach BY BOB ASHLEY FEBRUARY 2007 Go To: .com User Guide RVBusiness 27 Contents 028-RVB_0702_LO_Slideouts4.ps 1/18/07 4:48 PM Page 28 National RV’s Pacifica diesel pusher is the only Class A to offer a curbside fullwall slideout. The company solved the potential problem of incorporating too much plumbing in the slideout by creating a dual lavatory — the commode, shower and a third sink remain stationary in the streetside of the coach. “Full-wall slides are a great concept, but you have to be careful with what you do with them.” – John Sammut, Newmar’s vice president of sales For the most part, however, manufacturers didn’t have to make major structural changes to accommodate the larger slideouts. “We did two things,” said Jason Rumschlag, Coachmen’s engineering manager for gas motorhomes. “We beefed up the sidewall a little more than we usually do, and we held up the roof on that side of the coach by incorporating a steel bar into the cabinets to add strength there.” According to Van Herle, Fleetwood’s standard “Power Platform” chassis — wherein twin parallel I-beams are mounted lengthwise on the chassis rails — made it easier to engineer large slide rooms. “It’s given us a platform to build a house that is much less reliant on the structure of the box for its strength,” van Herle said. “For us, cutting massive holes in the sides of our motorhomes was less of a problem than it might have been.” Fleetwood’s full-wall slides — operated by three synchronized electric motors — range from 26 to 30 inches deep and 24 to 29 feet long. The amount of additional square footage that a full-wall slide provides compared to a motorhome with four slideouts is minimal — less than 15 square feet, in RIGHT: Monaco’s 2007 Monarch is available with two or three slideouts most cases. The effect, — or the company’s PanaSuite fullhowever, is surprising. 28 RVBusiness Go To: FEBRUARY 2007 At Monaco, designers used the extra space to add storage and cabinets. “Our smaller gas-coach models have especially benefited from full-wall slides,” said Mike Snell, Monaco vice president for sales and marketing. “For the RV consumer, these innovations have created compelling reasons to trade up.” At the same time, though, according to Pat Carroll, Monaco vice president for product development, motorhomes with four slideouts remain Monaco’s most wall slideout that incorporates the sofa, dinette, refrigerator and bedroom closet and wardrobe. .com User Guide Contents 029-RVB_0702_LO_Slideouts4.ps 1/18/07 4:51 PM Page 29 ABOVE: As seen on the Fleetwood Providence, the design of the full-wall slideout may incorporate access doors to some storage bays as a further convenience to the coach owner. RIGHT: According to Fleetwood, the full-wall slideout in its 39V Providence adds nearly 380 square feet of living space to the coach. popular floorplans. “Full-wall slides are a new concept for the buyers, and we learn as we go to the retail shows and find out what they like and what they don’t like.” Structurally speaking, Monaco’s full-wall system operates with a hydraulic flow divider that synchronizes the three rails that extend and support the slideout. As full-wall room extensions in some cases have become top sellers, some industry executives are cautious about their potential even as their companies offer fullwall layouts. “Full-wall slides are a great concept, but you have to be careful with what you do with them,” observed John Sammut, vice president of sales for Newmar, which added a fullwall slideout to its 2007 gas-powered Kountry Star Class A motorhome lineup. “Some floorplans BELOW: Holiday Rambler’s Admiral line of gas Class A coaches includes a full-wall slideout floorplan on the 33 SFS. FEBRUARY 2007 Go To: .com User Guide RVBusiness 29 Contents Page 30 SOFA SOFA QUEEN BED SH OW LOVESEAT ER OHC OHC MICROWAVE NIGHTSTANDS ABOVE: A 29-foot full-wall slideout runs the length of the Mandalay Presidio, opening up the hallway between the front room and sleeping quarters. Opposing front and rear curbside slides allow designers to create a floorplan that maintains privacy. 30 RVBusiness Go To: FEBRUARY 2007 .com User Guide Contents OHC TV ROUND FREE-STANDING DINETTE OHC VANITY CLOSET REFER. ROADMASTER, INC., CIRCLE 109 ON READER SERVICE CARD work out and others don’t. There are still some people who want to have different zones in a floorplan, and multiple slideouts certainly accomplish that,” Sammut noted. “The good thing is that OEMs are trying a variety of things, and the customer ultimately will be the winner.” Van Herle, too, points out that an expansive fullwall configuration isn’t for everyone. “We always are hedging our bets,” he said. “If you like it, you’ll buy it; if you don’t like it, you’ll buy a triple slide or a quad slide.” Continued on page 32 PANTRY 4:52 PM TV 1/18/07 WARDROBE 030-RVB_0702_LO_Slideouts4.ps 031-RVB02 PG 31 CROSSROADS.ps 1/15/07 7:06 PM Page 31 CrossRoads travels the landscape of quality, value and service in towables. Experience consumer-focused products with no double-penetration of product lines, exclusive sales territories, and one of the best warranties in the industry. CrossRoads is proud to introduce the NEW Cruiser Sport offering versatile towing with a 2” receiver hitch.This innovative new line was featured at the 2006 RVIA Show in Louisville. W W W. C R O S S R OA D S R V. C O M 8 8 8 . 2 2 6 . 7 4 9 6 CROSSROADS, CIRCLE 106 ON READER SERVICE CARD Other CrossRoads winning brands include: INQUIRE ABOUT CROSSROADS DEALER PARTNERSHIP OPPORTUNITIES Go To: .com User Guide Contents 032-RVB_0702_LO_Slideouts4.ps 1/19/07 2:49 PM Page 32 ADCO PRODUCTS, CIRCLE 116 ON READER SERVICE CARD ABOVE: According to Jason Rumschlag at Coachmen RV, adding a full-wall slideout to the Aurora 36 FWS gas Class A only required a bit of strengthening to the sidewall and roof. RIGHT: Monaco’s Safari motorhomes offer full-wall room extensions in its Cheetah, Simba SVE and Simba Gas models (shown). Slideouts from page 30 Damon Motor Coach President Bill Fenech makes that same point by half-jokingly characterizing his company’s new Tuscany slideout floorplan as the “anti-full-wall slideout.” Damon currently has no full-wall floorplan offerings. “People want some separation in the living areas,” said Fenech, while noting that his company may yet add a full-wall slide floorplan. “The problem with one big slideout is that you walk in and you see all the way into the bedroom. I don’t think that’s what people want.” At National RV, designers solved that particular problem by installing two sets of pocket doors that can separate the bath or the bath and bedroom from the rest of the coach. Go To: .com National RV’s electric full-wall slide — a 28-footer supported by four rails beneath the slideroom with a 20foot attached awning — is situated on the passenger side of a 40-foot Pacifica diesel pusher to accommodate two other street-side slideouts. “If you were to flip this around and put the two slideouts on the passenger side and the full wall on the driver side, you’d be breaking up the patio on the door side with two slideouts,” said Brian Glass, National RV’s director of product development and marketing. National also dealt with the problem of what to do with the bathroom — to avoid incorporating too much plumbing in the slideout — by creating a dual lavatory. Two sinks and medicine chests are in the slideout, while the commode, shower and a third sink remain stationary on the street side of the coach. 6 User Guide Contents 033-RVB02 PG 33 GIRARD.ps 1/15/07 7:08 PM Page 33 WHEN IT COMES TO SHADE MANAGEMENT, WE’VE GOT YOU Girard Systems Combining tomorrow’s technology with today’s best quality and service There’s a reason why more RV manufacturers choose Girard awnings over any other brand: better quality, superior service and a limited lifetime warranty. Girard makes a variety of superior RV products and accessories, and is continually developing new comfort and convenience products to provide our customers with the ultimate in weather protection. Here are a few good reasons to get covered by Girard: G-2000 PATIO AWNING AUTO MATI C! Girard was the first in the industry to develop an automatic lateral arm retractable awning. Reliable, versatile & weather protected, the G-2000 has up to 3-lateral arms for superior strength. Easy pitch adjustment (from 5º to 35º) prevents water build-up during heavy rain. Up to 4 awnings can be roof-mounted creating a seamless integration that hides all other rooftop equipment. G-1500 DOOR AWNING AUTO MATI C! G-2085 WINDOW AWNING AUTO MATI C! With more projection than any other window awning, it extends to a maximum 90º angle, providing complete privacy. Strongest & most durable in the industry. Wall switch with optional remote control for automatic operation. G-5000 SLIDE-OUT AWNING NEW! New & better than ever, the G-5000 is mounted on the coach, not the extending slide room, providing more pitch than any slide-out awning on the market. This ensures smoother & tighter fabric while preventing water buildup over the room. A built-in brush self-cleans debris from the awning while retracting, completely protecting fabric & eliminating billowing during transit. A perfect complement to the G-2000 Patio Awning, the G-1500 is fully automatic, providing shade & rain protection at the touch of a button. Practical & attractive, especially when installed with decorative farings. See Girard’s full line at your local dealer or go on-line at: www.girardrv.com ACS System GIRARD SYSTEMS The Future Is Today 1361 Calle Avanzado, San Clemente, CA 92673 Toll Free: 800.382.8442 Fax: 949.276.5500 NEW! Girard’s Awning Control System offers worry free fully automatic weather protection GIRARD SYSTEMS, CIRCLE 101 ON READER SERVICE CARD Go To: .com User Guide Contents 034-RVB_0702_LO_OEM_Showca.ps 1/19/07 2:27 PM Page 34 OEM Newell’s Focus on Innovation and Amenities Cements Its Position in High-End Motorhome Marketplace OKLAHOMA COMPANY CONSISTENTLY RUNS A BACKLOG OF ABOUT A YEAR hen it comes to building upscale Class A motorhomes, few manufacturers reach the level of Newell Coach Corp., which builds and services diesel pushers that cost $1 million-and-up in the small northeast Oklahoma community of Miami (pop: 13,000). “We are the most expensive true Class A motorhome in the business,” Newell President Karl Blade proudly states — and with good reason. Newell builds its coaches from the chassis on up, then fills them with unexpected features and amenities. “The one thing that has kept the company at the top through the years is its history of innovation,” Blade said. “In real estate, it’s location, location, location. In the motorhome business, it’s product, product, product. If you’ve got someone who is going to pay $1 million for a motorhome, it’s what is in it that causes them to get excited and trade up from another motorhome — or even from a 2-year-old Newell.” W 34 RVBusiness Go To: Newell coaches, for instance, boast 90-inch-high ceilings that allow for the installation of a Murphy bed. “Nobody else is doing it,” Blade said, “because a bus doesn’t have enough headroom. It’s like having a den in the coach.” Looking back, L.K. Newell first broached the motorhome business in 1967 after buying a then top-of-the-line Streamline motorhome. Returning to Streamline’s California factory from his Oklahoma home for a few corrections, he shared some suggestions to improve the coach with the company’s owner, who posed a challenge: “If you’re so damned smart,” he opined, “why don’t you buy the motorhome operation from me?” The deal was struck within hours, and L.K. Newell founded Newell Coach Corp., moving it to Miami, Okla. Streamline, meanwhile, evolved into a towable-only manufacturer before going out of business in the early 1970s. Newell, for his part, claimed credit for designing the first rear-engine motorhomes and for introducing diesel engines Newell coaches are available in lengths from 39 to 45 feet; proprietary chassis boasts rear-steer tag axles that increase the motorhome’s maneuverability. FEBRUARY 2007 .com User Guide Contents 035-RVB_0702_LO_OEM_Showca.ps 1/18/07 5:15 PM Page 35 to the motorized RV arena. According to the company, Newell built the first rearengine Newell coach in 1969 on a Madson gas-powered bus chassis. A year later, L.K. Newell designed and built his own from-scratch diesel pusher featuring a semi-monocoque chassis that eliminated frame rails between the front and rear axles, maximizing under-floor storage space. “He (L.K. Newell) had a lot of street smarts,” said Blade. “He figured out long before anyone else did that a diesel pusher was far superior than any other configuration.” Newell coaches commanded premiums from the very beginning. “Back in the late ‘60s, when you could buy a Winnebago for $5,000, a Newell would cost $15,000,” Blade said. Blade contends that because Newell coaches are built from the ground up on the company’s own chassis, they differ substantially from their closest competition, pricewise — Prevost bus conversions and Bluebird Wanderlodges. “The most important difference today is that we can offer larger slideouts which can be positioned and sized to achieve the floorplan that our customer wants, instead of trying to fit the floorplan around pre-existing slideouts,” Blade said, while noting that factory-built bus shells are limited to a maximum of two pre-configured slideouts. The Newell chassis also is equipped with 23-degree, rearsteer tag axles that increase the coach’s maneuverability. Blade became Newell’s owner almost in the same way that L.K. Newell founded the company. A Chevrolet dealer in Mt. Vernon, Wash., Blade also sold motorhomes because they were his hobby. While driving through Oklahoma in a Karl Blade, Newell’s president, takes pride in the fact that the company builds the most-expensive Class A luxury coaches in the industry. The front and rear caps of the P2000i were designed by Porsche Engineering. VITAL statistics COMPANY: Newell Coach Corporation LOCATION: Miami, Oklahoma FOUNDED: 1967 KEY PERSONNEL: Karl Blade, president; Sam Robinson, vice president/general sales manager; Boyd Vanover, vice president of engineering; Scott Lawson, vice president of manufacturing; John Clark, vice president of customer service. PRIMARY PRODUCTS: Factory-direct, high-end P2000I diesel- pusher Class A motorhomes with base prices starting at $1 million. PHYSICAL FACILITIES: 120,000 square-foot factory with head- quarters, sales offices, 12 production stations, chassis, body, furniture and sewing shops and a 20-bay service center. EMPLOYEES: 200 FEBRUARY 2007 Go To: .com User Guide RVBusiness 35 Contents 036-RVB_0702_LO_OEM_Showca.ps 1/18/07 5:16 PM Page 36 Left: Newell’s 90-inch-high ceilings enhance upscale impression and allow use of a Murphy bed. Bottom: Built in Miami, Okla., Newell requires four months to complete a coach and claims no two are totally alike. new Bluebird in 1979, Blade stopped to visit Newell’s factory. “The Newell was not a bus,” he said, “and it offered features that I’d never seen before.” Three months later, he bought the company. Blade said that he’s never considered moving the factory from Oklahoma. “By the time that I got involved,” he recollected, “the workforce here was so well-trained that it would be virtually impossible to duplicate if I tried to pick this up and move it somewhere.” Although it may appear otherwise, Blade also noted that there is no downside to being isolated from the general RVmanufacturing communities in Indiana, California and Oregon. “We can afford to pay the highest manufacturing wage in the business and other RV companies can’t raid us for employees,” he said. Employees at Newell work four 10-hour shifts per week. “Employees love to have the three-day weekend, and it gives PRODUCT PRODUCT PROFILE: Newell P2000i motorcoaches are built during four months using the company’s own 59,580-pound GVWR bridge-style, hand-welded chassis, with rear-steer tag axles powered by 625-hp Caterpillar C15 diesel engines. Available in lengths of 39 to 45 feet with up to four flushfloor slideouts, Newell coaches are built with aircraft-style aluminum superstructures and skin. Reinforced fiberglass front and rear caps (with roof parapets that hide the air conditioner and satellite TV dome) were designed by Porsche Engineering. Because of extensive customization, no two Newell coaches are exactly alike. For instance, customers can chose front- or mid-coach entry doors, add a half-bath, chose their own paint design or order a special engine. Amenities run the gamut, from lush fabrics to customcrafted leathers, exotic marble and granite floors and solidsurface countertops. 36 RVBusiness Go To: us a lot more flexibility if we need to work overtime when something comes up,” Blade said. Blade spends the winter selling Newell coaches while staying at Outdoor Resorts in Indio, Calif. “There are 800 sites in two resorts across the street from each other, and all of them contain expensive motorhomes,” he said. As you might suspect, Newell coaches are popular on the NASCAR circuit, where Newell owners include NASCAR luminaries Jimmy Johnson, Dale Earnhart Jr. and legendary team owner Roger Penske. Although the RV industry — particularly the Class A motorhome sector — has been a little rocky lately, the soft market hasn’t affected Newell. “We run a backlog of about a year — always,” Blade said. “We also build some stock coaches to put on the lot for the spot buyer, and we also usually have 15 used coaches in stock — we couldn’t sell the new ones if we didn’t take trade-ins.” Newell sells factory-direct because of the close communication necessary between manufacturer and end-user when building and servicing a $1 million-plus motorhome. “The communication needs to be very good to figure out what the customer wants within our capabilities,” Blade said. “We can’t have misunderstandings where the dealer tells the client we’ll build a coach a certain way and it doesn’t show up at the dealership the way the client wanted it built.” Although Newell can build coaches as short as 39 feet, most Newell motorhomes are 45 feet long because of weight, powertrain and cost considerations. Meanwhile, Blade said the Jan. 1 transition to cleanerburning diesel engines won’t cause Newell major concerns. “The exhaust is hotter, that’s for sure. We will deal with it,” he said. “We don’t know what all the challenges are yet. Still, every time there has been a change in engine technology, there has been some fear about the effect, but we’ve always been able to accommodate it successfully.” — Bob Ashley FEBRUARY 2007 .com User Guide Contents 1/18/07 PUBLIC DOMAIN 4:17 PM Page 37 BY BOB ASHLEY Stress-Relieving ‘RV Friendly’ Signs Popping Up Along America’s Highways; Nine States Adopt, Others to Follow A merica’s highways are getting more and more friendly for RVers. That primarily is a result of the industry-supported “RV Friendly” program that identifies retailers along interstate highways that are suited to handle RVs. For the Recreation Vehicle Industry Association (RVIA) lobbying team, in fact, it has been a legislative priority for the last couple of years. Nine states already have approved the program, although Matt Wald, RVIA director of government affairs, said only four — Oregon, where the program started, plus Washington, Florida and Iowa — have actually posted “RV Friendly” logos thus far on the blue information signs near exits along the interstate highway system. Other states where “RV Friendly” signs are going through the local regulatory process and should pop up soon are Texas, Louisiana, New Mexico, Tennessee and Michigan. Additionally, Wald said, five more states are expected to consider approving “RV Friendly” signage during the winter legislative season. Along with Oregon, Louisiana was a leader in the movement until Hurricane Katrina struck 11⁄2 years ago, bringing its program to a screeching halt. Wald credits organizations such as the Good Sam Club and the Family Motor Coach Association (FMCA) for promoting the “RV Friendly” concept in their home states. “RVers that I’ve talked to say they absolutely love it,” Wald noted. FOLDING BED SYSTEMS The ULTIMATE way to transform WASTED SPACE into Usable Living Area! “They see it as not only a benefit in terms of their being able to get in and out of a retailer’s parking lot, but they also see it as a quality-of-life issue. “It reduces their stress when they are on the highway,” he added. “They don’t have to worry that if they get off the interstate whether they are going to have trouble finding a place to turn around so they can get back on.” The Federal Highway Administration (FHwA) already has tentative guidelines for the states to follow, which are expected to be finalized later this year. Facilities must have paved surfaces free of potholes and overhead wires, with a minimum swing radius of 50 feet to allow RVs easy entry and exit. Restaurants and other businesses requiring short-term parking must have two or more spaces that are 12 feet wide and 65 feet long. At fueling facilities, pump lanes must be at least 12 feet wide and overhead canopies a minimum of 14 feet high. “The big thing is being able to get in and out of a retailer’s parking lot without having to unhook or to back out,” Wald said. Depending on the state, retail locations that meet the criteria pay between $25 and $150 a year to affix the round “RV Friendly” logo to the blue informational signs posted near interstate highway exits. Wald said he’s been told by boaters that they, too, watch for the “RV Friendly” logos. “They figure that if a retailer can continued on page 48 Full/Twin Combination Twin Bunk Bed • Most compact height in the market. Will fit in most travel trailers and motorhomes. • Optional safety rails available for non-RV use. • Folds up against the wall for the most compact depth available in a folding bed system. • Designed for inner spring mattress comfort. • The most versatile folding bed system in the market. r New u o r o f k As LINE M A E R T S tem! Bunk Sys Toll Free 800-4 LIFTCO (454-3826) 24076 Reedy Dr. • Elkhart, IN 46514 Phone (574) 266-5551 Fax (574) 206-9296 www.liftcoinc.com FEBRUARY 2007 Go To: .com User Guide RVBusiness 37 Contents LIFTCO, CIRCLE 126 ON READER SERVICE CARD 037-RVB_0702_LO_Pub_Domain.ps 038-RVB_0702_LO_Diesel_Tec.ps 1/18/07 2:44 PM Page 38 Clearing The Air on Diesel Emissions Regs by Chris Hemer 2007’s New Diesel Rules Will Dramatically Reduce SmogProducing NOx and Particulate Matter – But It’s a Change That Won’t Come Cheap 38 RVBusiness Go To: FEBRUARY 2007 .com User Guide Contents 039-RVB_0702_LO_Diesel_Tec.ps 1/18/07 2:44 PM Page 39 BLUE SKIES AHEAD: Fleetwood’s American Eagle Class A diesel pusher is among the diesel motorhomes that utilize power plants that have been affected by the diesel regs, in thise case, Cummins Caterpillar engines running from 400 to 600 hp. For decades, most of the clean-air legislation has been directed at gasoline engines. Unleaded fuel, catalytic converters and electronic fuel injection are major technological milestones in the effort to clean the air we breathe. Now, it’s diesel’s turn. New emissions regulations have changed the formulation of diesel fuel, as well as the engines that use it. And although there have been some doom-andgloom predictions on the subject — mainly based on rumors of poor fuel economy and low power, and high cost considerations — all indications are that the new regulations will have little impact on current and future diesel motorhome owners. A Regulation Rundown: The Emergence of ULSD Fuel The “2007 Heavy-Duty Highway Engine Rule” (2007 Highway Rule) as it is referred to by the Environmental Protection Agency (EPA), wasn’t established overnight. Like most emissions regulations, it represents yet another step — albeit the biggest one so far for diesel engines — to clean up the air. In 1990, the Clean Air Act of 1970 was amended to include provisions for controlling ground-level ozone, carbon monoxide and particulate emissions (also known as particulate matter, or PM), from diesel engines. By 1993, Low Sulfur Diesel fuel had been introduced with a maximum sulfur content of 500 parts per million (PPM), also known as S500, enabling catalyst technology that would reduce PM emissions. Numerous revisions were to follow, but the next big step came in December of 2000, when the EPA FEBRUARY 2007 Go To: .com User Guide RVBusiness 39 Contents 040-RVB_0702_LO_Diesel_Tec.ps 1/18/07 2:45 PM Page 40 announced a comprehensive national program that would regulate a heavy-duty vehicle and its fuel as a single system, starting in model year 2007. The 2007 Highway Rule was born. Much the way lead can damage the emissions equipment on contemporary gasoline engines, sulfur can harm the new emissions equipment on diesels, hence the introduction of Ultra-Low Sulfur Diesel fuel (ULSD, or S15). ULSD cannot contain more than 15 PPM of sulfur, one of the soot-producing agents in diesel fuel. According to the EPA, the combination of new emissions equipment and ultra-low sulfur fuel will reduce PM emissions by 90%, and nitrogen oxides (NOx) by 95%. As a result, the 2007 Highway Rule will provide annual emission reductions equivalent to removing the pollution from 90% of today’s trucks and buses — about 13 million of them — when the current heavy-duty vehicle fleet has been completely replaced by 2030. When that happens, the EPA estimates a reduction of 2.6 million tons of smog-producing NOx emissions and 111,000 tons of PM each year. Refineries were required to start producing ULSD as of last June, and retail stations were required to carry the new fuel as of mid-October of last year. Unless RVers put their coaches away for the winter in September, the odds are good that ULSD is in their RVs’ tanks right now. Caterpillar’s C15 engine with a Diesel Particulate Filter (DPF) attached to the exhaust How the Regulations Will Affect RV Consumers The introduction of ULSD has created two key concerns on the part of motorhome owners: First: How will the new fuel affect his current engine? And secondly, how different will the new engines be? Since the majority of motorhome owners have a pre-2007 coach, we’ll start with RVers. As mentioned earlier, reducing the sulfur content in diesel fuel results in lower PM emissions, but it also reduces the lubricity, or the lubricating quality, of the fuel. However, from everything we’ve been told, ULSD will neither harm RVers’ current engines, nor require expensive modification. While it is true that lubricity will be reduced at the refinery level, the American Society for Testing and Materials adopted a lubricity specification for all diesel fuels that will compensate for the reduced sulfur level at the terminal level. RVers may have also heard or read that ULSD might reduce fuel economy and even cause fuel leaks in their pre-2007 engines. According to Chevron Corp., the processing required to reduce sulfur to 15 PPM does, indeed, reduce the aromatics content and energy of the fuel, resulting in a reduction of energy content (btu). However, the expected reduction in energy content is only about 1%, which is predicted to cause only a 1%-to-2% loss in fuel economy. In other words, RVers will probably not notice any apparent decline. Depending on the engine and its age, fuel leaks are also a possibility, according to the Clean Diesel Fuel Alliance (CDFA). “A small number of vehicles may require preventive maintenance in the form of upgrading certain engine- and fuel-system seals that may not perform well in the transition to the new fuel and could leak,” a statement from the CDFA noted. “Studies of test fleets have indicated that fuel system leaks are not exclusive to a particular engine type … it is anticipated that only a small fraction of the (pre-2007) vehicles will be affected,” the report added. According to a statement by Chevron Corp., fuel leaks were also an issue when Low Sulfur Diesel was introduced in the early 1990s. Those leaks “ … occurred at points where elastomers (O-rings) are used to seal joints in the fuel system. During the 1993-1994 period, the most common occurrences were injector-pump leaks.” But like the CDFA, Chevron’s findings are that the problem is not exclusive to one engine type, fuel type or geographic region. “It is anticipated that only a very small fraction of the vehicles may be affected,” said Chevron. 40 RVBusiness Go To: Cummins ’07 ISL Engine Cummins’ Particular Filter (CPF) FEBRUARY 2007 .com User Guide Contents 1/15/07 7:06 PM Page 41 Introducing Tempest, The Next Generation From Staron Surfaces. NOW AVAILABLE IN 10 INSPIRING COLORS, Tempest offers designers a look that rivals natural stone and quartz. Yet it has all the features and benefits of solid surface, such as a seamless appearance, nonporous, hygienic properties, and virtually unlimited design possibilities. Tempest features a larger, translucent particulate that gives it amazing depth and a unique appearance not before seen in solid countertops and surfaces. To learn more, visit www.staron.com or call 1.800.795.7177. © 2007 Cheil Industries Inc. © 2006 Cheil Industries Inc. Go To: .com User Guide Contents SAMSUNG STARON SURFACES, CIRCLE 118 ON READER SERVICE CARD 041-RVB02 PG 41 SAMSUNG.ps 042-RVB_0702_LO_Diesel_Tec.ps 1/18/07 2:45 PM According to Cyndi Nigh, on-highway communications manager for Cummins Inc., Columbus, Ind., there have been a few instances of minor fuel leaks due to gaskets and seals shrinking. “In most instances, replacing the part eliminates this issue,” she said. “We have seen only a few cases of this and are treating it as a warrantable failure.” In summary, ULSD has been designed to be backward-compatible with the millions of diesel engines that are already on the road, and will probably not have any affect on RVers’ engines. However, because a fuel leak can be a potential fire hazard, it’s not a bad idea to have fuel systems inspected once RVers start using ULSD, especially in older or high-mileage engines, and at routine maintenance intervals after that. There also is a misconception that the 2007 engines will be different from the engines they replace. While in some instances that may be the case, the changes are not necessarily required by the use of ULSD. In fact, most of the changes are to the emissions system, also known as the “after treatment system,” and have little, if any, effect on the design of the engine itself. Though they may vary in design, function and trade name, the after treatment system on the new engines consists of an Exhaust Gas Recirculation (EGR) system and a Diesel Particulate Filter (DPF), in addition to, or in place of, a diesel-oxidation catalyst. The DPF replaces the muffler assembly and continually undergoes what is known as “regeneration.” “When operating conditions maintain sufficient exhaust temperatures, the diesel particulate filter is continually being cleaned,” noted Nigh. “This is known as ‘passive regeneration.’ Active regeneration occurs when there is not sufficient heat in the exhaust.” In such instances, Nigh explained, exhaust temperatures are raised by injecting a small quantity of fuel upstream of the diesel oxidation catalyst. This process, known as “dosing,” raises the exhaust-gas temperature high enough to oxidize the carbon from the filter. “Active regeneration will occur very infrequently in a motorhome application and is totally transparent to the operator,” said Nigh. “There is no smell or sound associated with regeneration.” Each manufacturer will also employ its own technologies to reduce emissions. For example, Cummins has introduced a highefficiency crankcase ventilation system, which removes oil residue associated with engine “blow-by” (atmospheric pressure that squeezes past the piston rings and enters the crankcase, forcing oil vapor up the breather tube). Peoria, Ill.-based Caterpillar Inc.’s C7 and C9 engines feature variable-nozzle turbocharging to control the air volume required at various engine loads and speeds for more complete combustion. And Michigan-based Detroit Diesel has designed its Series 60 engine with Monotherm pistons that, combined with changes in oil-ring geometry and a smoother bore finish, are said to reduce oil consumption by almost 40%. The Series 60 will also incorporate a variable-geometry turbocharger, new fuel injection system and new engine management system. Detroit Diesel’s Series 60 engine will use Monotherm pistons, said to reduce oil consumption TERMS OF THE TIMES DPF: Diesel particulate filter NOx: Nitrogen oxide PM: Particulate matter PPM: Parts per million The only real downside of the 2007 regulations will be higher cost. S15 (Ultra-Low Sulfur Diesel Fuel): Diesel fuel with no more than 15 PPM of sulfur Though none of the engine manufacturers would be specific, our research indicates that after treatment systems will spur a price increase of $4,500 to $6,000 for medium-duty engines, and $7,000 to $10,000 for a heavy-duty engine. The DPF will also require periodic cleaning, but that may never have an impact on RVers’ wallets since it is only required every 200,000-400,000 miles in a typical motorhome application. Even then, Cummins estimates cleaning will take only 30 minutes, not including removal and re-installation, while CAT has its own system of cleaning the DPF without removing it from the vehicle; it claims service will take about as long as an oil change. Speaking of oil changes, they’re going to cost more, too, because they require a new low-ash oil (designated CJ-4). According to Fleet Owner magazine, the new oil will be 30% to 40% more expensive than current CI-4 blends due to extraordinarily high development costs. Everything else, however, including service intervals, coolant and lube filters, will reportedly remain the same. Indeed, the 2007 Highway Rule has changed diesel engines and fuel forever. Just like the gasoline-engine emissions regulations that preceded it, it may take some getting used to — but it will do a lot of good in the long run. 6 S500 (Low Sulfur Diesel Fuel): Diesel fuel with no more than 500 PPM of sulfur S5000: Diesel fuel with no more than 5,000 PPM of sulfur 42 RVBusiness Go To: Page 42 FEBRUARY 2007 .com User Guide Contents 043-RVB02 PG 43 TEXTRON.ps 1/15/07 7:07 PM Page 43 The right financing for WHATEVER SIZE your business is. At Textron Financial we know success comes in all sizes. For more than 40 years, we have been providing innovative inventory financing solutions to a diverse mix of distributors and dealers across the US and Canada. Whatever your size, we’ll provide the financial tools to help you achieve success • Revolving Lines of Credit with up to 100% Advance Rates • Flexible Terms to Address Seasonal Sales Cycles TEXTRON FINANCIAL, CIRCLE 107 ON READER SERVICE CARD • Dedicated, Knowledgeable Account Representatives • State-of-the-Art Online Account Management • Strength & Resources of a Fortune 200 Company We’re here to help you grow. Call Textron Financial today at 1-866-844-8398 www.textronfinancial.com Go To: .com User Guide Contents 1/18/07 Page 44 ASA Electronics recently introduced two new JENSEN wallmount stereos to the RV industry: the AWM910 AM/FM/MP3/CD and AWM960 AM/FM/MP3/CD/DVD. Both run on 12-volt power. The 50-watt AWM910 features a US/Euro AM/FM tuner (with 30 station presets) and a vertical CD mechanism that plays CD, CD-R, and CD-RW compatible CDs. The unit is also designed with a front headphone output as well as a front aux audio input for use with an iPod or MP3 player. The AWM960 features a fully suspended slot-type DVD mechanism that withstands the bumps and jolts of mobile applications. It, too, features 30 programmable station presets, along with a preset scan, automatic memory storage, a headphone output, and a unified wireless remote control that is fully compatible with all JENSEN LCD TVs. Other features include modern blue backlit controls, an auto-dimming display, an alarm clock, and an aux audio/video input for those who choose to enjoy their iPod or MP3 player tunes. ASA Electronics, 53200 Marina Drive, Elkhart, IN 46514; (800) 688-3135; FAX (574) 266-1533; [email protected]; www.asaelectronics.com. A N D P R O D U C T S 2:46 PM ASA INTRODUCES 2 NEW JENSEN WALLMOUNT STEREOS S E R V I C E S CUT TING edge 044-RVB_0702_LO_CuttingEdg.ps SOUTHCO’S E-KEEPER OFFERS AFFORDABLE ELECTRONIC SECURITY T R E N D S E T T I N G Southco officials say their compact new electronic E-Keeper offers the ability to add convenient, affordable electronic access security to a wide variety of enclosure applications. Its ability to accept electronic signals from a variety of sources — including RF key fobs, numeric keypads, mag-stripe card readers and even battery-powered remote access systems — gives users maximum flexibility for integrating specific levels of secure access control. The novel design of the Southco E-Keeper incorporates the electronic access action within the keeper instead of the latch, and fits into both new and existing installations with a variety of mechanical door latches. When matched with a manually operated latch, the E-Keeper offers the flexibility of using either the electronic signal or the manual latch mechanism to disengage the door. Available in multiple sizes and formats. Southco, 210 N. Brinton Lake Road, Concordville, PA 19331; (610) 459-4000, FAX (610) 459-4012; [email protected]; www. southco.com. 44 RVBusiness Go To: FEBRUARY 2007 .com User Guide Contents 045-RVB_0702_LO_CuttingEdg.ps 1/18/07 2:47 PM Page 45 BUSINESS PROFILE ‘Decorator-Oriented’ RV Industry Proves Integral to Growth of Interior Soft-Goods Supplier Fabric Services D iversification is not a new concept to John G. Regan, founder and CEO of MPR Corp., dba Fabric Services, which prepares fabric, leather and vinyl for recreational vehicle OEMs and suppliers. Regan founded the Bristol, Ind., company in 1988 to distribute fabric to the van conversion industry. Several years later, as the Big Three automakers began limiting distribution of their conversion vans to control quality, Regan turned to products for the RV industry. “That was a pivotal point for me,” Regan said. “I knew from the beginning that I wanted to diversify, and I started right then. The RV industry is in my backyard. It was obvious.” In addition to products for van converters, Fabric Services today counts among its clients auto-, heavy truckand bus manufacturers. RVs, however, are key. “During the last 10 years, our biggest emphasis has been RV products,” Regan added. In the RV arena, Fabric Services sells prepared, interior soft goods to OEMs and tier-one parts suppliers, and claims to be the top supplier of soft vinyl for RV ceilings. “In the RV industry, so much of the focus is on the interior trim,” Regan said. “It’s a decorator-oriented industry.” Fabric Services, at the same time, represents Guilford Mills, Wilmington, S.C., which makes material for pleated shades, and distributes storage compartment-liner material for Milliken & Co., Simpsonville, S.C. RV MIRRORS GET MEMORY TECHNOLOGY Hadley, a leading manufacturer and marketer of truck, transit and RV products, has launched the production of the “Memory Mirror,” an RV class of mirrors that includes memory function — a feature drivers already enjoy in their luxury vehicles that recognizes the driver, a convenience if another person frequently drives the vehicle. Powered with an Eaton computerized motor, the Hadley mirror is actuated through the memory circuit board built into the mirror component. Inside the RV, drivers identify themselves using the Teltex touch-pad control panel that provides the electronic interface to the mirror as well as to the driver pedals, seat and steering positions. The Memory Mirror makes its debut on the Country Coach Rhapsody Class A motorcoach which is being launched for the 2007 model year. Additionally, the Memory Mirror being used on the Rhapsody includes a through-the-glass camera option that sends an image to a monitor display inside the RV. This upgrade feature adds another level of safety and security — providing on-screen surveillance for both sides of the motor coach. Hadley Products, 4600 Wyland Drive, Elkhart, IN 46516; (574) 293-5669; www.hadley-products.com. In 2005, Fabric Services acquired Flame Treat Inc, Elkhart, Ind., and now can treat fabrics to meet federal flameretardant standards. Most recently, Fabric Services bought controlling interest in privately owned Abercrobmie Textiles LLC, a 60,000square-foot textile mill in Shelby, N.C. “When I started, I didn’t buy anything from overseas,” Reagan said. “Now, besides mills in the U.S., we buy products from Asia and South America.” The North Carolina mill allows Fabric Services to provide some products more quickly, which enables OEMs to react with more immediacy to market changes. “Products that come out of Abercrobmie will cut the lead time in half and be competitively priced,” Regan said. Fabric Services employs 80 people in Bristol and 30 in North Carolina. The company’s 80,000-square-foot Bristol factory contains two fully automated adhesive lines, a flammability testingand certification laboratory, a lab to test material for abrasion and tear strength and a di-electric sealing system. A member of the Recreation Vehicle Industry Association board, Regan maintains that manufacturers, dealers and suppliers in general have made substantial progress during the last two decades. “Through the years, the RV industry has become much more professional,” Regan said. “That’s a positive, because that fits in with our direction as a company.” 6 — Bob Ashley FEBRUARY 2007 Go To: .com User Guide RVBusiness Contents 45 046-RVB_0702_LO_Ad Index.ps 1/18/07 2:43 PM ADVERTISERS’ INDEX Page 46 FOR ADDITIONAL INFORMATION on products and services advertised in this issue, circle the number on the attached Reader Service card corresponding to the number of the company that interests you, and mail. RS# Advertiser 116 ADCO Products . . . . . . . . . . . . . . . . . . . . . . . . . .32 RS# Advertiser Pg.# 113 Maxx Air Vent . . . . . . . . . . . . . . . . . . . . . . . . . . .19 105 Aqua-Hot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 112 Monaco Coach Corporation . . . . . . . . . . . . . . . . . 2 103 B W Custom Truck Beds . . . . . . . . . . . . . . . . . . .14 120 NedCan Products . . . . . . . . . . . . . . . . . . . . . . . . .50 117 Brake Buddy by Hopkins Mfg . . . . . . . . . . . . . . ..47 121 Onan Corporation . . . . . . . . . . . . . . . . . . . . . . . .15 131 Canvas Replacements . . . . . . . . . . . . . . . . . . . . . .51 115 Pollmeier, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Classifieds Pg.# . . . . . . . . . . . . . . . . . . . . . . . . . . .52-53 106 Crossroads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 132 DTI RV Parts & Appliances . . . . . . . . . . . . . . . .23 114 Dicor Corporation . . . . . . . . . . . . . . . . . . . . . . . .48 108 Flight Systems . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Freightliner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 123 GE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 127 GE Money . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 104 Progressive Insurance . . . . . . . . . . . . . . . . . . . . . .51 129 RV Logic Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 128 RVBay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 122 River Park Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . .12 109 Roadmaster, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . .30 110 Roadmaster, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . .18 118 Samsung Staron Surfaces . . . . . . . . . . . . . . . . . . .41 101 Girard Systems . . . . . . . . . . . . . . . . . . . . . . . . . .33 130 Systems 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 124 Good Sam Authorized Dealers . . . . . . . . . . . . . . .49 107 Textron Financial . . . . . . . . . . . . . . . . . . . . . . . . .43 126 Liftco . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 The RV Marketplace . . . . . . . . . . . . . . . . . . . . . .53 102 Lyons Industries . . . . . . . . . . . . . . . . . . . . . . . . . .17 119 TrailManor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 111 MBA Insurance, Inc. . . . . . . . . . . . . . . . . . . . . . .24 125 Xantrex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 While every effort is made to maintain accuracy and completeness, last-minute changes may occasionally result in omissions or errors. D]Yjf^gjqgmjk]d^o`q :mkaf]kkak_gg\$ ZmlKm[[]kkakZ]ll]j LiZ]^kFZgZ`^f^gm@khnil LiZ]^k+)@khnif^f[^kl]bl\ho^kg^pb]^ZlZg][^mm^kpZrl[r phkdbg`mh`^ma^kpbmaZm^Zfh_ma^bki^^kl' GhfZmm^kahp`hh]rhnk[nlbg^llblghp%ZLiZ]^k+)@khni bgrhnkbg]nlmkr\Zga^eirhn`^mmhma^g^qme^o^eh_ln\\^ll' Ma^k^lnem8LfZkm^k%_Zlm^k%[nlbg^llfZgZ`^f^gm' LiZ]^kFZgZ`^f^gm@khnill^ko^ ]bo^kl^bg]nlmkb^l&\hgmZ\mnlmh]Zr mhchbgZ`khnibgrhnkbg]nlmkr' ;Yddlg\Yqgj[`][cgmjo]Zkal] ^gjegj]af^gjeYlagf 1))&00+&,,00 ppp'liZ]^k'\hfbg_h9liZ]^k'\hf 46 RVBusiness Go To: FEBRUARY 2007 .com User Guide Contents 047-RVB_0702_LO_TOP4.ps 1/19/07 2:25 PM Page 47 TOP OF THE NEWS Opinion from page 16 rates? There is something wrong when that is necessary to make ends meet in the service area. It seems that paying that rate would preclude the dealer from needing help from the manufacturer to solve problems. It would indicate a very professional, well-trained service area, able to take care of things on the first try, not get us into “three tries and you’re out” Lemon Law issues. Raising rates to cover up other shortcomings in the management of the dealership should not fall on your “partner.” I wonder how much thought is given these days to where the funds come from to pay for some of these things. In the end, Mr. New Generation, you are extracting it from your customers. You simply force the manufacturer’s price to you to be higher. Get your RVDA groups to lobby for as many pro-dealer state laws as you can — then ask your manufacturer to help you with problem dealers that steal your business from your backyard. Laws that protect the consumer and are fair to both manufacturer and dealer are fine. Just be careful what you are asking for — you may not like it when you actually see these things in action. It starts to look like there is an adversarial relationship developing in the RV industry between dealers and manufacturers. Only the ignorant can believe that that is a good thing. Win the battle and lose the war! My friends on the RVIA side of things are so proud of their “GO RVing” efforts, they are giving up control of their own destinies. “GO RVing” is a good thing, but at least half of that budget should be spent on state lobbying for fair rules — rules that in the end are truly healthy for both groups as well as the retail customer. Yes, I am very familiar with manufacturers cramming too many dealers into the same market areas. I am also familiar with manufacturers duplicating their products so that they can double their penetration in the same market areas. Some of the largest and most successful manufacturers, both past and present, have done just that. It has always been a mystery to me why a dealer would buy from such manufacturers. They certainly wouldn’t want to be partners with someone like that, would they? In the “how it was” days, it took only a simple phone call to your partner to take care of such issues. I’m leaving the business a few years earlier than I might have otherwise simply because it’s not any fun, anymore. I’m tired of listening to a record with the needle stuck in the same old groove. It is sad to see things getting like they are, to see what potential there is — and how disappointing not to see it realized. I can’t help but give you a few names of dealers that understand what it means (or meant, some are deceased) to be partners with their manufacturers. Mel, Sue and Randy Shipp of Tennessee; Fred and Leland Wagner of Tennessee; Bob Clark of Florida; Burgess Peters of New York; Jack Thurman of Oklahoma; Johnny Sloan of Oklahoma; Randy Ketelsen of Colorado; Ken Downing of Arkansas; Don Williams of Alabama; Larry Bromme of Minnesota; John Sirpilla of Ohio; Bob and Jerry Spier of Michigan; and Bob Horsey of Delaware. I started this letter asking “What are you thinking about?” and I’ll leave you with that. The RVDA side is not honestly thinking about the future of the industry, except for its own selfish interests. The RVIA side is getting blindsided, looking to promote the industry’s lifestyle and not thinking about protecting its future. You all need to be looking for solutions that are mutually beneficial. You all need to be talking to each other objectively about growing the industry. You all need to look each other in the eye, say it like it is, clear the air and start solving problems together — giving a little, taking a little, with an open mind. That is what successful partners do. One committee is being created after another. You all need a committee to work on how to work together! Good-bye RV industry. You have been very good to me. — Denny Bailey BRAKE BUDDY BY HOPKINS MFG., CIRCLE 117 ON READER SERVICE CARD FEBRUARY 2007 Go To: .com User Guide RVBusiness 47 Contents 048-RVB_0702_LO_Pub_Domain.ps 1/19/07 2:19 PM Page 48 FLIGHT SYSTEMS, CIRCLE 108 ON READER SERVICE CARD DICOR, CIRCLE 114 ON READER SERVICE CARD Public Domain RVBusiness 48 FEBRUARY 2007 Has the tools to make servicing ONAN ® RV GEN SETS easy and low-cost improved replacement controls to fix them right! The Control Circuit Boards Test, Troubleshooting & Service Tools Voltage Regulators From the leader in Generator Controls: FLIGHT SYSTEMS 505 Fishing Creek Rd • Lewisberry, PA 17339 • LOW Prices • 2-Yr. Warranty • Tech. Support w w w. f l i g h t s y s t e m s . c o m • To l l - F r e e : 8 0 0 - 4 0 3 - 3 7 2 8 48 RVBusiness Go To: continued from 37 handle an RV, it can also handle a pickup truck pulling a boat trailer,” Wald said. • • • Although you haven’t seen it much in print because it’s not a popular topic, diesel Class A chassis and motorhome manufacturers estimate that new diesel emissions which went into effect Jan. 1 will add $5,000 to $10,000 to the cost of a motorhome. The RV consumer, at that, may be getting off easy. According to an estimate from the trucking industry’s Diesel Technology Forum, diesel-engine costs for that sector will increase by $12,000. That’s the main reason why a record 373,000 diesel big rigs were built in the U.S. last year, as over-the-road haulers ordered new trucks before prices went up. As everyone in the RV industry knows, the effect on sales was different in the motorhome sector. According to the RVIA, diesel motorhome shipments through October were down 3.4% for the year compared to 2005, but not down as much as gas. • • • A lawmaker in Tennessee has come under criticism for a TV ad he recorded promoting Music City RV in Nashville, where he bought an RV a couple of years ago. Recently, the elected Tennessee House minority leader, Republican state rep. Harry Brooks, said he did nothing wrong, but nonetheless would ask the Tennessee Ethics Commission for an opinion. Brooks said he taped the commercial, which identified him as a state representative, at the request of Music City General Manager Gary Armagh, whom he said was a friend that he met when Armagh worked for another RV dealership. Brooks said he was not paid for the ad and among the stipulations was that the dealership and its employees would make no contributions to his re-election campaign. • • • Florida, a key state for RV sales, can look forward to four more years of fiscal conservatism, according to Marc Dunbar, a legislative consultant to the Florida RV Trade Association (FRVTA). The election of Republican Gov. Charlie Crist and conservative legislative leaders “bode(s) well for a positive business climate in which small business owners are able to grow and thrive without significant government intervention or oppressive taxation,” Dunbar wrote in an FRVTA newsletter to members. 6 RV Business Senior Editor Bob Ashley is an Indianapolis-based freelance writer/ editor and a 25-year newspaper veteran. He focuses on the RV industry and national recreation issues. FEBRUARY 2007 .com User Guide Contents 049-RVB02 PG 49 AGI DEALER.ps 1/15/07 7:08 PM Page 49 A million RVers rely on the Good Sam name when they’re on the road. So, it’s not surprising that they also rely on it when they’re in the market. For a proven way to increase RV sales and profits, put the Good Sam seal of approval on your dealership. GOOD SAM AUTHORIZED DEALERS RECEIVE: From the sales office to the service bays, you can use the power of the Good Sam name to drive business to your dealership. It’s the most powerful business-building program we’ve ever offered, from the most recognized name in the RV industry. • Exclusive Good Sam Extended Service Contracts • National Advertising Support • Good Sam Certification for Pre-owned Units • Protected Territory • Bonus Package for Every Customer To find out more about joining the Good Sam Authorized Dealer network, call 1-800-547-1948 or visit goodsamdealers.com GOOD SAM AUTHORIZED DEALERS, CIRCLE 124 ON READER SERVICE CARD Go To: .com User Guide Contents 050-RVB_0702_LO_TOP4.ps 1/18/07 4:22 PM Page 50 TOP OF THE NEWS Florida RV from page 14 had this been done before. Featherlite’s board of directors rejected the idea. But Clement, Spor and other Featherlite insiders moved ahead, according to court pleadings. They launched Universal from space Featherlite was leasing in Sanford. Clement was chairman and put up the seed money, $257,000, according to court records. Spor was president. Two of Clement’s sons, Tracy Clement, 40, and Eric Clement, 37, already executives of Featherlite, also were officers of Universal. Lipson filed suit in July against each of them and Featherlite, accusing them of defrauding time-share investors to prop up Featherlite and its stock price. Lawyers for Featherlite, in their court pleadings, say the company was not responsible for what went on at Universal. Three months after Universal’s receiver sued, Conrad Clement sold Featherlite to a Cincinnati corporation for $109 million. He opted to keep the Sanford operation that manufactures luxury coaches. He, son Tracy, and another investor are now its owners. 6 SYSTEMS 2000, CIRCLE 130 ON READER SERVICE CARD The Turning Wheel RV Center is a 5 location dealership with 20 service bays and 15 manufacturer brands: 407.358.2000 One Software Package From One Company [email protected] www.sys2.com “Within one year of opening, we reached $40 million in sales, winning ‘Rookie of the Year’ with both the Monaco and McKenzie corporations. Our success is driven by hard work, proven business strategies and the use of System 2000’s Dealership Management Software for over 20 years.” From left to right: Roy Smith, John Murray, Ray Martin, Mandy Alonso, Marco Martinez Sunline Coach from page 14 “The travel trailer business wasn’t as robust as 2005, but we were still doing fine through August,” he said. “We really saw a drop-off in September in October. It all came down to Nov. 10 – that’s when we told the workers of the shutdown, although we had been cutting back production for several weeks. “It became apparent that, operationswise and cashwise, it just wasn’t feasible to keep the doors open. We realized that a deal would not be consummated in the time frame we needed.” As a result of the closing, around 150 of Sunline’s 170 workers were laid off. The company, operating with a few supervisory personnel, began liquidating its finished goods inventory to its dealer body and sold out of inventory in midNovember. Bucara maintains that operations could be completely reinstated within 60 to 90 days, if they can find a buyer. Bucara was part of an investment group that included Paul Kozloff, Bruce Cobb and John Whitehall, which bought the family-run business in February of 2004. Cobb left the company in March 2005. Lewis M. Martin, Sunline’s chairman and a principal of the firm since its founding in 1964, W. Larry Lawrence Jr., the company’s CEO and part owner since 1978, and John Zimmerman, chairman emeritus who had been involved with Sunline since 1975, had decided to head into retirement, and, at the time of the sale, described the buyers as “hand-picked.” Zimmerman’s son, Dale, stayed on with Sunline as executive vice president of production. 6 New V-nose R-Vision Fifth-Wheel Designed for Short-bed Pickups Dekasyl MS–Polymer Sealants/Adhesives NEDCAN PRODUCTS, CIRCLE 120 ON READER SERVICE CARD x Complete range of MS-Polymers, from highly flexible sealants. . . to superior FMVSS 212 approved adhesives x Environmental friendly replacement of PUR: NO Isocyanate - NO Solvents ! x Well proven in the industry x Available in white, light grey, black and clear Since 1965, Diffutherm is a leading European manufacturer of a wide range of sealants, adhesives, anti-corrosion & stone chip coatings and sound deadening compounds. Customers include most of the major European RV, Auto and Truck OEMs. Also available under Private Label. 50 RVBusiness Go To: R-Vision Inc., Warsaw, Ind., has added a fifth-wheel to its 3-year-old Max-Lite towable lineup, suitable for towing behind short-bed pickup trucks. The coach features a modified V-nose with a radius rather than a sharp angle that, according to the company, reduces wind resistance and increases interior space in the cabover bedroom. “The whole idea was to move the profile back to be able to put it in a short-bed truck,” said Jeff Terhune, director of product development for the Monaco Coach Corp. subsidiary. Available in five 24- to 28-foot floorplans, this new model weighs 5,900 to 6,800 pounds empty. MSRPs start at $16,000. FEBRUARY 2007 .com User Guide Contents 037-RVB_0702_LO_Retail tre.ps 1/19/07 12:28 PM Page 37 TOP OF THE NEWS BOAT, MOTORCYCLE & RV ADJUSTER It’s a job that will put you in the driver’s seat. Literally. October ’06: Mid- to Large-sized Dealers Report YTD New-Unit Sales Increases Dealers in the under $5 million category reported new inventory levels up slightly above last year, but sales and net profit down compared to ’05, according to data obtained by the Spader Companies, Sioux Falls, S.D. In contrast, dealers in the $5 milion-to-$10 million and above-$10 million brackets registered sales above last year’s levels; in the case of mid-sized dealers, new-unit sales are running 3.6% higher, while total dealership sales are up 4.5% compared to last year. Annual net profits for all dealer groups was down, but mid-sized dealers showed a net profit of 5.4% of sales at end of October. 6 $1 Million to $5 Million Dealers OCTOBER YTD New RV Sales Used RV Sales Total Dealership Sales 2006 AVERAGE DEALER $1,838,369 $542,383 $3,148,913 2005 AVERAGE DEALER 14.8% 23.9% $1,980,198 $625,889 $3,409,597 15.2% 24.2% CHANGE -7.2% -13.3% -7.6% GROSS MARGINS Total Company GM $871,425 GM % 27.7% $949,870 GM % 27.9% -0.2 pts. Expenses Personnel Expense Advertising Expense Total Expenses $419,132 $54,992 $759,068 % GM 48.1% 6.3% 87.1% $432,025 $63,819 $776,299 % GM 45.5% 6.7% 81.7% 2.6 pts. -0.4 pts. 5.4 pts. Net Profit/Loss Net Profit % of Sales $112,357 3.6% 18.3% -35.3% 12.9% $173,572 5.1% The Boat, Motorcycle and RV Adjuster investigates, analyzes and determines the extent of Progressive's liability concerning loss or damages specific to Special Lines products, and attempts to effect settlement with claimants. Now hiring for our Buena Park, Riverside, Modesto, Santa Clarita, Concord and San Jose, CA offices. • Bachelor’s degree OR a minimum 5 years’ combined relevant work experience and postsecondary education • Relevant experience includes work as a claims adjuster, a property damage adjuster, or repair work within an automobile repair and/or body shop OR work experience in a position that developed or required the ability to think critically, solve problems, effectively communicate verbally and in writing, and embrace new challenges. • Ability to work a nontraditional schedule that may include evenings and/or weekends • Valid driver’s license with good driving record For a full job description, visit our website at jobs.progressive.com. To apply, submit your resume to [email protected]. e Equal Opportunity Employer, M/F/D/V©2006 Progressive Resource Services Company. Mayfield Village, OH PROGRESSIVE INSURANCE, CIRCLE 104 ON READER SERVICE CARD RETAIL TRENDS $5 Million to $10 Million Dealers 2006 AVERAGE DEALER 2005 AVERAGE DEALER 15.4% 20.0% New RV Sales Used RV Sales Total Dealership Sales $4,493,594 $1,196,012 $7,193,148 GROSS MARGINS Total Company GM $1,822,736 GM % 25.3% $1,723,057 GM % 25.0% 0.3 pts. Expenses Personnel Expense Advertising Expense Total Expenses $790,169 $111,021 $1,436,427 % GM 43.4% 6.1% 78.8% $739,041 $106,992 $1,328,545 % GM 42.9% 6.2% 77.1% 0.5 pts. -0.1 pts. 1.7 pts. Net Profit/Loss Net Profit % of Sales $386,309 5.4% 22.9% -2.1% 21.2% $4,438,109 $1,165,897 $6,884,370 $394,512 5.7% 15.4% 20.0% CHANGE 3.6% 2.6% 4.5% CANVAS REPLACEMENTS, CIRCLE 131 ON READER SERVICE CARD OCTOBER YTD $10 Million and Higher Dealers OCTOBER YTD New RV Sales Used RV Sales Total Dealership Sales 2006 AVERAGE DEALER $10,742,436 $3,171,547 $17,093,918 2005 AVERAGE DEALER 13.7% 18.6% $10,634,239 $3,162,861 $16,831,982 13.5% 18.4% CHANGE 1.0% 0.3% 1.6% GROSS MARGINS Total Company GM $3,964,548 GM % 23.2% $3,764,498 GM % 22.4% 0.8 pts Expenses Personnel Expense Advertising Expense Total Expenses $1,806,150 $234,049 $3,222,167 % GM 45.6% 5.9% 81.3% $1,684,634 $224,075 $2,926,102 % GM 44.8% 6.0% 77.7% 0.8 pts. -0.1 pts. 3.6 pts. Net Profit/Loss Net Profit % of Sales $742,381 4.3% 22.3% -11.5% 18.7% $838,397 5.0% FEBRUARY 2007 Go To: .com User Guide RVBusiness 51 Contents 052-RVB CLASS 2007-FEBRUAR.ps 1/18/07 2:47 PM Page 52 CLASSIFIED ADVERTISING EMPLOYMENT OPPORTUNITIES BUSINESSES FOR SALE SO. FLORIDA RV S/P/S. Been in bus 25 yrs & wife wants to retire. Fantastic opportunity to live, work, & fish in paradise. 300' on hwy, paint booth, RV lift, 2 acres, 5 work bays, and a 2-story sales, parts & service bldg. This is an opportunity for you to walk into a business & make money now! Reply: RVB-765, PO Box 8510, Ventura, CA 93002-9912. Email: [email protected], with subject RVB. CONSULTANT/TRAINING JOHN MANCINELLI 35 year RV industry veteran Consultant – to all RV retail segments Trainer – 2 1/2 day sales training workshop [email protected] 270-793-0509 DEALERSHIPS FOR SALE COLORADO RV DEALERSHIP For Sale. Fabulous Location and Facility. Huge Potential for Growth in Rapidly Growing Area. Real Estate Available. Call Paul at 303-499-6008 or email at [email protected]. WWW.ROBERTSAGE.NET The Career Site for the Wheeled Products Industry JOB HUNTING? NEED RV PERSONNEL? Call Jerry Roach 800-546-5579 Robert Sage & Associates Serving the RV Industry since 1969 www.rvemployment.net HELP WANTED EXPERIENCED RV LOT SALESPERSON needed immediately for Five-Star Motorcoach Resort in Pahrump, NV located in the vicinity of Las Vegas. Contact Natalie at [email protected]. SOUTHEAST’S FASTEST GROWING FAMILY of RV Dealerships, seeks Master Techs, Workhorse Certified Techs, and RVIA Certified. Great pay/comm. Not RVIA Certified? We’ll help you. Call Paul (352) 804-0493. © SERVICE MANAGER/RV TECHNICIANS Experienced Service Manager is needed for our newly-expanded, 32-bay service department. Applicant must have the ability to train and develop people, expand our chassis and body shop departments, and achieve a high standard of customer satisfaction and profitability. Also adding RV, chassis and body technicians. Compensation package dependent on experience and potential. We’re only 30 minutes south of Indianapolis, near a major outlet mall on I-65. We represent several major manufacturers, including Itasca, Holiday Rambler, and Four Winds. Come grow with us at EDMUNDSON RV SALES!! Send your resumé to Max Price, Gen. Mgr., Fax 812-526-0834, or email [email protected] SALES/GENERAL MANAGERS We are the fastest growing RV Dealer in the southeast and need qualified Sales Managers and General Managers to help us grow. We offer an excellent compensation package for the right individuals. Come join the team @ Suncoast RV. We offer a career not just a job. Send resumé or call Matt Grimes 904-962-4646 Email: [email protected] CLASSIFIEDS Use this form or your own stationery to submit your ad copy! Classified Ads — Priced at $16 per line, 40 characters and spaces per line, five-line minimum. Ad closing for the April 2007 issue is February 6. This issue reaches subscribers March 30. GENERAL INFO: Blind Box service is available at an additional cost of $15. Allow one line of billable space for Blind Box address. For ad with photo, limited to RVs and real estate, please add $30. • For your ad to appear in red type add $25. All classifieds are prepaid by check, credit card or money order. No agency commissions or cash discounts. Please refer questions to Angela Pezzullo at (805) 667-4391, email [email protected] Name: Address: Phone/Fax: Credit Card Number: Run for Expiration: issues Category: Signature: Mail to RV BUSINESS Classifieds, P.O. Box 8510, Ventura, CA 93002-9912, or Fax to (805) 667-4379, Attn: Classified Ads Department 52 RVBusiness Go To: FEBRUARY 2007 .com User Guide Contents 053-RVB CLASS 2007-FEBRUAR.ps 1/18/07 Due to growth, SURFACE SHIELDS, INC. has Account Manager (Sales & marketing) opportunities in Orland Park, IL. We specialize in converting pressure sensitive films. Our high quality products, expertise in merchandising, & commitment to service, has made us the #1 provider to Flooring, Building, RV, Moving, Auto, & Hardware mkts. Acct Mgr priority is to grow sales w/in existing mkts by inside & outside sales, support outside Reg Sales Mgrs, new prod intros & mktg tasks. Resp: maintain & strengthen relationships w/current & growing customer base w/in a specific mkt, pro-actively contacting exist/future customer to build rapport, drive sales & optimize prod mix, manage mktplace $, review profit & prepare forecasts for inventory levels. Resources: dealers & branch offices of exist accts, trade shows, direct mail, rebates, phone, advertising, media & website reqs. Req: exp in consultative/info selling, sell over phone, prev B2B sales/mktg exp, 3+ yrs pref, strong planning, process, org & follow-up, integrate w/sales, ops & financial, travel to 25%, MS Office & Outlook, team attitude, flexibility, creativity & adaptability. Benefits: solid earnings potential, base + commission, med, dental, life, pd vac/holiday, 401k, profit sharing, bus casual envir. Visit: www.surfaceshields.com Apply: email resumé to [email protected] or Fax 708-226-9848. No agency calls. Resumés MUST include salary history to be considered. 2:47 PM Page 53 RV BUSINESS MARKETPLACE REAL ESTATE AUSTIN WANTS YOUR RV BUSINESS Perfect 4-acre parcel. High Visibility, Fenced, Gated, 800 sq ft Office. Was originally a parkand-ride with spaces for 400+ cars. For Sale or Lease. Partnership considered. (512) 484-7664 or (512) 751-8960 For information on Advertising rates, write: RV Business Marketplace, P.O. Box 8510, Ventura, CA 93002, or call (805) 667-4100. SERVICE TRAINING INCREASE PROFIT for your service department! Have your people certified as MASTER RV TECHNICIANS. Call (941) 722-5256. RV SERVICE ACADEMY in Palmetto, Florida. www.rvsa.net Licensed and approved for VA training our Make y d ad all classifie RED! re. $50 mo ly n o r o F Tank Levels DC current and voltage Generator control AC current and voltage Temperatures Load control Elwood Controls, LLC • [email protected] www.ElwoodControls.com • 561-714-0883 PROPERTY FOR SALE AUSTIN WANTS YOUR RV BUSINESS Perfect 4-acre parcel. High Visibility, Fenced, Gated, 800 sq ft Office. Was originally a parkand-ride with spaces for 400+ cars. For Sale or Lease. Partnership considered. (512) 484-7664 or (512) 751-8960 RV PARTS www.WINNEBAGOPARTS.com Parts for all WINNEBAGO/ITASCA products including Renault/LeSharo. For personal service at fair prices, call 800-933-7742 (641-896-2222 non USA) 8-5 Central M-F Parts are our ONLY business Coachmen Wholesale Parts Depot An Authorized Coachmen Parts Distributor. Call us for all your Coachmen Sportscoach Shasta needs. Courteous, experienced staff. Wholesale Pricing. Same Day Service. 8-5 EST (866) 412-7936 www.coachmenparts.com RECREATIONAL VEHICLES WANTED PACKRAT STORAGE — Consigns, Buys RVs Class A, B, C Motorhomes Not Picky! Cash for Referrals. Nationwide Pickup. 1-877-520-MINI www.packratsa.com $ WE BUY $ MOTORHOMES CLEAN—LOW MILES—NO SMOKE/PET CASH Payment & NATIONWIDE Pick Up Contact Bill Fishfader @ 1-509-993-0321 RVs NORTHWEST • SPOKANE, WA FEBRUARY 2007 Go To: .com User Guide RVBusiness 53 Contents Calendar 054-RVB_0702_LO_Calendar4.ps 1/18/07 2:49 PM Page 54 OF EVENTS FEBRUARY 1-4 Ocala RV Show Ocala Speedway; Ocala, Fla. (813) 741-0488; www.frvta.org FEBRUARY 7-11 Houston RV Show Reliant Center; Houston, Texas (361) 749-4436; www.houstonrvshow.com FEBRUARY 8-11 Flint Camper & RV Show Perani Arena & Event Center; Flint, Mich. (517) 349-8881; www.marvac.org FEBRUARY 8-11 Edmonton RV Exposition & Sale Northlands Park Agricom & Sportex; Edmonton, Alberta, Canada (780) 455-8562; www.rvda-alberta.org FEBRUARY 14-18 FEBRUARY 16-18 Qwest Field & Event Center; Seattle, Wash. (425) 277-8132; www.mhrvshows.com Iowa Events Center; Des Moines, Iowa (800) 985-2402; www.desmoinessportshow.com The North Atlanta Trade Center; Norcross (770) 279-9899; www.northatlantatradecenter.com FEBRUARY 8-11 FEBRUARY 15-18 FEBRUARY 8-11 Seattle RV & Outdoor Recreation Show Minneapolis/St. Paul RV, Vacation & Camping Show Des Moines Sportshow The Georgia RV & Camper Show Chicago RV, Camping & Boat Show Minneapolis Convention Center; Minneapolis (800) 848-6247; www.agievents.com Donald E. Stephens Convention Center; Rosemont, Ill. (847) 934-8300; www.chicagorvshow.com FEBRUARY 8-11 FEBRUARY 15-19 West Palm Beach RV Show South Florida Fairgrounds; W. Palm Beach, Fla. (813) 741-0488; www.frvta.org FEBRUARY 8-11 Valley Forge RV Show & Sale Valley Forge Convention Plaza; King of Prussia, Penn.; (888) 303-2887; www.vfrvshow.com FEBRUARY 9-11 Cincinnati RV Super Show Wall 2 Wall Sports Complex; Mason, Ohio (941) 827-7144; www.rvexpo.net FEBRUARY 9-11 NC RV Camping Show NC State Fairgrounds; Raleigh, N.C. (336) 881-7143; www.applerock.com FEBRUARY 9-11 Colorado Springs RV, Sport & Outdoor Show Phil Long Expo Center; Colorado Springs (800) 756-4788; www.rjpromotions.com FEBRUARY 9-11 Topeka Boat & Outdoor Show Kansas Expo Centre; Topeka, Kansas (800) 756-4788; www.rjpromotions.com FEBRUARY 14-18 Detroit Camper & RV Show Rockland Community College Field House; Suffern, New York (845) 343-2772; www.rocklandexpo.com Indiana State Fairgrounds; Indianapolis, Ind. (765) 641-7712; www.renfroproductions.com Kansas Coliseum; Wichita, Kansas (303) 892-6800; www.bigasalloutdoors.com Volusia County Fairgrounds; De Land, Fla. (813) 741-0488; www.frvta.org Central Florida RV Show FEBRUARY 22-25 FEBRUARY 15-18 Clark County RV Show Clark County Fairgrounds Exhibition Hall; Ridgefield, Washington (503) 246-8291; www.oloughlintradeshows.com FEBRUARY 15-18 Calgary Boat and Sportsmen’s Show Las Vegas Sportsmen’s Boat, RV & Travel Show Cashman Convention Center; Las Vegas, Nev. (800) 877-3107; www.agievents.com FEBRUARY 22-25 Ottawa Boat, Sportsmen’s & Cottage Show Roundup Centre, Stampede Park; Calgary, Alberta, Canada (403) 245-9008; www.sportshows.ca Lansdowne Park; Ottawa, Ontario, Canada (905) 361-2677; www.sportshows.ca FEBRUARY 16-18 Battle Creek Camper & RV Show Granite State Camper & RV Show State Armory; Manchester, N.H. (207) 865-1196; www.americasbestshows.com FEBRUARY 16-18 Maine Camper & RV Show FEBRUARY 16-18 Pittsburgh ExpoMart; Monroeville, Penn. (216) 529-1300; www.sportandtravel.com St. Cloud Civic Center; St Cloud, Minn. (763) 755-8111; www.cenaiko.com Go To: Indianapolis Boat, Sport & Travel Show FEBRUARY 22-25 Kansas Sports, Boat & Travel Show FEBRUARY 14 - 18 RVBusiness Knoxville Convention Center; Knoxville, Tenn. (877) 822-6402; www.outdoorexpositions.com FEBRUARY 15-18 Portland Expo; Portland, Maine (207) 865-1196; www.americasbestshows.com 54 Knoxville RV & Boat Supershow FEBRUARY 16-25 Northeast RV Show Rock Financial Showplace; Novi, Mich. (517) 349-8881; www.marvac.org Allegheny Sport, Travel & Outdoor Show FEBRUARY 16-18 St. Cloud Sportsmen’s Show FEBRUARY 22-25 Kellogg Arena; Battle Creek; Michigan (517) 349-8881; www.marvac.org. FEBRUARY 23-25 NC RV Camping Show Charlotte Convention Center; Charlotte, N.C. (336) 881-7143; www.applerock.com FEBRUARY 23-25 Fredericksburg RV & Camping Expo Fredericksburg Expo & Conference Center; Fredericksburg, Vir.; (540) 548-5555; www.fredericksburgexpocenter.com 6 FEBRUARY 2007 .com User Guide Contents 055-RVB02 PG 55 TRAILMANOR.ps 1/15/07 7:10 PM Page 55 “Instead of looking for customers, what if they found you?” We have a terrific product. A great marketing team. And over 1 million names of current RV buyers on our mailing lists. Visit the TrailManor booth in Louisville and in 3 minutes we’ll show you why dealers can sell more than 60 trailers a year, at some of the highest margins in the industry. The New TrailManor. It’s something to see. For your dealer pack and DVD, call 1-800-707-7061 www.trailmanor.com T h e Tr a v e l Tr a i l e r T h a t To w s L i k e A P o p - U p TRAILMANOR, CIRCLE 119 ON READER SERVICE CARD Go To: .com User Guide Contents 056-RVB02 PG 56 GE COMMERC.ps 1/15/07 7:09 PM Page 56 Driving Growth Our goal is to help drive growth for your dealership, no matter what the future may look like. At GE, we’ll tailor financing programs so you can maximize cash flow, stock more units and increase your sales. Our financing solutions include: > inventory financing > consumer financing > business credit cards > equipment financing > real estate financing To find out how to offer consumer financing, please call 866-838-0654. To learn more about our inventory and other financing programs, call us today at (800) 289-4488 or visit us online at www.ge.com/cdf. Proud Supporters of GE, CIRCLE 123 ON READER SERVICE CARD Go To: .com User Guide Contents Welcome to our digital edition of RV Business Magazine. This format makes it easy for you to navigate the magazine and provides direct links to Internet sites of our advertisers, our RVBusiness.com Web site, and many Web sites to supplement our editorial features. Here are some tips on how to use Digital RV Business: Go To: .com User Guide Contents • Click on the RVBusiness.com button to go directly to our Web site. • Click on the User Guide button on any page to bring you back to this page. • Click on the Contents button to take you to the Table of Contents page from anywhere in the magazine. • When the hand icon changes to a pointing finger, it indicates a link to a Web site or to another page in the magazine. • Use the Zoom tool to zoom in on the page. Use the Zoom-out tool and hold down the option (Macintosh) or Windows key to toggle back and forth. • Click and drag using the Dynamic Zoom infinitely control the zoom. tool to We recommend a Page Layout view of Continuous - Facing, but Adobe Reader provides several options you may prefer. We hope you enjoy reading our Digital RV Business Magazine and we encourage your comments and suggestions to our editor at [email protected]