TheUSAA Standard_ revised6.2

Protect enterprise performance, brand and reputation above my personal, unit or CoSA goals
Keep our membership
and mission first
Prioritize and make smart trade-offs to best support our membership and our mission, achieving objectives with deep personal accountability
Be a relentless and versatile learner so that we can proactively detect and respond to membership’s changing needs
Derailer - Letting falsely urgent activities detract from delivering our priorities
Live our core values:
Service, Loyalty,
Honesty, Integrity
Embrace our core values as a common bond with our members, co-workers and community
Act as a positive representative for USAA, internally and externally
Hold myself accountable to the USAA Code of Conduct by always acting in an ethical and compliant way
Derailer - Letting my personal ambition supersede building trusted relationships
Ensure my words and actions are consistent across all situations, communicating with honesty and empathy
Be authentic and
build trust
Keep my commitments to promised actions
Weigh-in with my candid, timely and respectful analysis for problem solving and learning
Derailer - Using politeness as an excuse for not speaking up when it counts, and sharing my opinion later
Communicate transparently, proactively share knowledge across the team, empowering others to solve problems
THE USAA STANDARD
Create conditions
for people to succeed
Contribute to a supportive team environment where new ideas and initiative are encouraged without immediate scrutiny
Look for opportunities to push decision making to others who are closest to the work
Derailer - Not asking teammates to challenge my thinking, check my facts, or provide me with feedback
Purposefully include
diverse perspectives
for superior results
Thoughtfully select diverse teams to include relevant perspectives, disciplines and departments, creating space for different viewpoints
Test new ideas and alternative solutions, then own our alignment and agree to move us forward
Define opportunities and risks, then apply business facts, information and analysis to swiftly make the best choices for our members
Derailer - Hyper-collaborating instead of seeking the right input that gets timely decisions and results
Openly discuss and invite questions that improve or simplify work, making it easier for co-workers and members to do business with us
Innovate and build
for the future
Bring bold ideas forward and actively support change, expressing confidence in our ability to improve productivity and performance
Take smart risks by continually evaluating the potential opportunities and consequences of our work
Derailer - Accepting “the way we have always done it” as best practice, ignoring our competition and external environment
© USAA 2015
FOR INTERNAL USE ONLY: May be shared with USAA employees only.