Pennichuck Water Works: Water Supply Department
Transcription
Pennichuck Water Works: Water Supply Department
Presented By: Jim Lavacchia Distribution Manager September 28, 2012 Jim Lavacchia Education Woburn High School, Woburn MA Northeastern University, Boston MA University of Massachusetts Lowell, Lowell MA Middlesex Community College, Bedford MA Experience Pennichuck Water Works 2012 – present: Distribution Manager, Distribution Department 2003-2012: Assistant Distribution Manager, Distribution Department 9/28/12 Town of Weston DPW Water Division, Weston, MA 1996-2003 Water System Specialist 1987-1996 Water Division Laborer Distribution Department Certifications State of New Hampshire Certified Water System Operator Distribution Grade 4 Treatment Grade 3 Commonwealth of Massachusetts Certified Water System Operator Distribution Grade 3 Treatment Grade 3 Community Involvement Litchfield Girls Softball League 2 Outline 9/28/12 Department Staff Operating / Capital Expenditures Budgets Facilities and Assets Contract Operations Support of Strategic Plan S.W.O.T. Discussion Distribution Department 3 Department Staff Donald Ware Chief Operating Officer Jim Lavacchia Distribution Manager JP Boucher Chris Culberson Assistant Distribution Manager Distribution Supervisor Jeff Bonenfant Meter Testing Meter Techs (9) 9/28/12 Craig Trepanier Fleet Mechanic Linda Sullivan Rebecca Slade Dist. Accounting Administrator Administrative Assistant Distribution Technicians (6) All Work Technicians (11) Distribution Department 4 Distribution Department 2012 Operating Budget PWW - $1.81 million PEU - $665,000 Hudson - $248,000 Salisbury - $397,000 9/28/12 Distribution Department 5 Distribution Department 2012 Capital Expenditures Budget PWW - $853,000 Underground infrastructure Replacement Meters Fleet improvements Equipment PEU - $156,000 Underground Infrastructure Replacement Meters 9/28/12 Distribution Department 6 Distribution Facilities and Assets 9/28/12 Distribution Department 7 Will Street Facility Will Street • Built 1966 • Addition 1987 • Meter Shop 5/8” – 2” Testing • Fleet Maintenance- All PWW vehicles • Inventory Storage - Over $700,000 worth of inventory housed on site • Daily reporting location for 30 employees 9/28/12 Distribution Department 8 PWW: • • • • • • • PEU: • • • • • • • PAC: Water Meters 5/8” – 24,381 3/4” – 523 1” – 540 1.5” - 440 2” – 269 3” - 68 4”- 12 6” – 13 5/8” – 6,511 3/4” – 45 1” – 162 1.5” - 58 2” – 62 3” - 8 4”- 9 6” – 6 5/8” – 578 • • • • • • 3/4” – 1 1” – 15 1.5” - 9 2” – 2 3” - 1 6” – 1 All meters are read monthly Meters are exchanged per PUC regulations 5/8” – 3/4” – 10 years 1” – 2” – 4 years 3” – 2 years 4” and larger - annually All 5/8” – 2” meters are tested and rebuilt in-house. 9/28/12 Distribution Department 9 Fire Hydrants • PWW - 2,700 • PEU - 515 • PAC - 67 • Each hydrant is checked twice per year to assure proper operation. • All repairs are completed by PWW staff. 9/28/12 Distribution Department 10 Distribution System Repairs PWW Average 12 main repairs per year Average 27 service repairs per year Maintain over 440 miles of pipe Mains range from 24” to 1.5” diameter Main materials Iron, Steel, Plastic & AC PEU Average 38 main repairs per year Average 56 service repairs per year Maintain over 163 miles of pipe Mains range from 16” to .75” diameter Main materials Iron & Plastic PAC Average 1 main repair per year Average 2 service repairs per year Maintain over 40 miles of pipe Mains range from 12” to 1.25” diameter Main materials Iron, Plastic & Tin 9/28/12 Distribution Department 11 Gate Valves • PWW • Over 9,000 gate valves ranging in size from 24” to 1.5” diameter • Over 900 of these valves must be operated annually per PUC regulations • Over 1,600 additional valves are to be operated annually to meet PUC regulations • PEU • Over 2,200 gate valves ranging in size from 16” to .75” diameter • Over 400 of these valves must be operated annually per PUC regulations • Over 350 additional valves are to be operated annually to meet PUC regulations • PAC • Over 150 gate valves ranging in size from 12” to .1.25” diameter • 35 of these valves must be operated annually per PUC regulations 9/28/12 Distribution Department 12 Flushing Program Nashua Takes place Sunday – Thursday nights April-June Over 1,500 fire hydrants are flushed PWW CWS 20 Systems flushed annually during the month of April PEU 30 Systems - annual flushing during the months of April and May PAC Annual flushing during the month of April Flushing accounts for over 3,100 hours of labor on an annual basis. 9/28/12 Distribution Department 13 Contract Operations 9/28/12 Distribution Department 14 Hudson & Salisbury • • • • • • • • • • 9/28/12 Meter Reading Meter Exchanges Gate Inspections Hydrant Inspections Hydrant repairs Hydrant painting Annual flushing programs Non-payment termination of service Town requested repairs Emergency Repairs Distribution Department 15 Backflow Testing PWW 2,500 annual tests PEU 250 annual tests PAC 80 annual tests Hudson 650 annual tests Salisbury 90 annual tests 9/28/12 Distribution Department 16 Support of Strategic Plan Initiatives 9/28/12 Distribution Department 17 Strategy #1 Protect and Sustain our Water Resources Maintenance of the Best Management Practice sites Immediate response and repair of leaking infrastructure Aggressive leak detection efforts 9/28/12 Distribution Department 18 Strategy #2 Attract, Train and Retain Highly Qualified and Motivated Employees Provide our employees with proper tools and equipment to complete their jobs Attend training classes & seminars - New England Water Works Association - New Hampshire Department of Environmental Services - Occupational Safety and Health Administration Promotion from within 9/28/12 Distribution Department 19 Strategy #4 Maintain Customer Confidence and Support Resolving meter inquiries as required by PUC Replacement of malfunctioning meters Meter reading in a timely fashion results in consistent billing cycles Communication between departments of ongoing projects which may impact customers service 9/28/12 Distribution Department 20 Strategy #5 Provide Highly Responsive Customer Service Respond to all customer inquiries in a timely manner 24/7/365 on call field staff and supervisor 3 person crew is on call all weekends and holidays Field staff communicate effectively with customers 9/28/12 Distribution Department 21 Strategy #6 Meet Customer Expectations for Quantity and Quality of Water Flushing of water mains and services Addressing low volume and pressure complaints 9/28/12 Distribution Department 22 Strategy #7 Manage the Company’s Assets to Provide Cost Effective, Uninterrupted Provision of Water Service Immediate repair of broken infrastructure Substantial investments in leak location equipment and training 9/28/12 Distribution Department 23 Strategy #9 Distribution and Administrative Facilities Distribution facility has outgrown its useful life. Distribution management and the Chief Operating Officer are looking to identify possible locations to construct a facility to meet our current and future space needs. 9/28/12 Distribution Department 24 S.W.O.T Discussion Strengths, Weaknesses, Opportunities, Threats 9/28/12 Distribution Department 25 Strengths Experienced workforce Reactive workforce able to work well under emergency situations Workforce is dedicated to providing high quality of customer service Purchasing power Modern meter testing facility Highly respected in industry 9/28/12 Distribution Department 26 Weaknesses Will Street Facility Inventory – Difficult to manage without proper facilities Paper work-order system – inefficient, leads to errors Work order processing - delays in processing due to paper work Aging workforce Majority of our work is reactive versus proactive 9/28/12 Distribution Department 27 Opportunities 9/28/12 Asset Management Technology – GPS location and GIS systems Data Presentation and Collection (DPaC) - Work order and inventory management system Cross training of employees Contract meter & backflow services Distribution Department 28 Threats Aging Workforce Injuries & vacations – loss of productive time Employee turnover – loss of key staff members How do we attract new people to fill these positions Promote qualified individuals from within the organization Outdated information to field staff Increased regulation (Occupational Safety and Health Administration – Department of Transportation – Environmental Protection Agency – New Hampshire Department of Environmental Services) 9/28/12 Distribution Department 29 Questions? 9/28/12 Distribution Department 30