AD6062 Mediaroom - Apple Vacations background

company
profile
Overview – Apple Vacations started operations in Pennsylvania in August 1969.
With more than 40 years of operation under the same management, Apple Vacations
has grown to become one of the largest tour operators in North America. Apple
carries more vacationers to Mexico and the Dominican Republic than any tour
operator worldwide, and is among the nation’s largest tour operators
to the Caribbean, Costa Rica and the Hawaiian Islands.
Product – Apple Vacations is one of only a few tour operators nationally to operate
full-risk charter programs, with exclusive vacation flights to Mexico, the Caribbean
and Costa Rica. In 2012, Apple will operate more than 150 winter and 100 summer
Apple-dedicated flights each week. Apple Vacations also holds contracts with most
major scheduled air carriers, and offers vacation packages from departure cities
nationwide to more than 40 beach destinations throughout Mexico/Latin America,
the Caribbean and Hawaii. Additionally, Apple Vacations offers European city
stays, escorted tours and river cruises, and ski vacations to popular US and Canada
ski resorts. Through long-standing relationships with airlines and hotel companies,
Apple Vacations is able to offer its customers the best value and service, along with
the widest range of product offerings. Apple Vacations offers air-only, land-only and
complete air/hotel vacation packages, and is an industry leader in selling
all-inclusive vacation packages.
Technology – Apple Vacations are sold online and through its reservation call
centers in Philadelphia and Chicago. Travel agents are Apple Vacations’ primary
distribution channel. Users have direct online access to the Apple Vacations
reservations and tour management system, providing immediate availability and
pricing, and online booking, guarantee and payment application. This multi-million
dollar investment in technology includes partnerships with SAP America, IBM,
Cisco and Microsoft.
Service – Apple Vacations Representatives provide personalized service to Apple
Vacations customers in resort. Apple Representatives greet customers at the airport,
guide them to their hotel transfers, host welcome briefings and hold desk hours at
many hotels. Apple Vacations is one of the most trusted and respected tour operators
in the United States, largely due to extremely high levels of customer service as
provided by Apple Representatives. Client satisfaction is carefully and consistently
monitored through Vacation Satisfaction Questionnaires distributed to all customers.
The company’s mission is to provide the widest range of high quality, competitivelypriced vacation packages with an unparalleled level of service and expertise.
Apple Vacations Representatives are provided by AMSTAR or other independent
destination management companies.
Marketing & Sales – Apple Vacations has consistently outpaced other operators
and travel suppliers with its high visibility advertising, and innovative marketing and
promotional programs. Its travel catalogs are highly reputed as the best in the
industry. The Apple Vacations’ consumer website, applevacations.com, receives
more than one million visits per month. The company has the strongest travel agent
loyalty program in travel, with more than 60,000 active “Royalties” members.
Office Locations
Headquarters
Apple Vacations
7 Campus Blvd.
Newtown Square, PA
General Office/Sales:
1-800-727-3550
Reservations:
1-800-727-3400
Group Sales:
1-800-727-3404
Apple Vacations
101 Northwest Point Blvd.
Elk Grove Village, IL 60007
General Office/ Sales:
1-800-365-2776
Reservations:
1-800-365-2775
Group Sales:
1-800-315-7871
Websites
Consumers:
www.applevacations.com
Travel Agents:
www.myappleonline.com
Executives
John Mullen
CEO
Jeff Mullen
Co-President
Timothy Mullen
Co-President
Mark Noennig
Vice President &
General Manager
Mexico:
Acapulco, Cancun, Cozumel,
Huatulco, Ixtapa, Los Cabos,
Manzanillo, Mazatlan,
Puerto Vallarta, Riviera Nayarit,
Riviera Maya, Zihuatanejo
Central/South America
Colombia (Cartagena), Costa
Rica (Guanacaste, San Jose,
Puntarenas, Manuel Antonio),
Panama
Hawaiian Islands
Oahu, Maui, Lanai, Molokai,
Kauai, Hawaii’s Big Island
Dominican Republic:
Punta Cana, Cap Cana, Juan Dolio,
La Romana/Casa de Campo, Puerto
Plata, Samana, Santo Domingo
Caribbean/Bahamas/Bermuda
Antigua, Aruba, Barbados, Bermuda,
Curacao, Grand Bahama Island,
Grand Cayman, Jamaica, Nassau/
Paradise Island, Puerto Rico,
Sint Maarten/St. Martin, St. Kitts,
St. Lucia, Turks & Caicos, U.S. Virgin
Islands (St. Thomas, St. Croix, St. John)
Europe
Amsterdam, Athens, Barcelona,
Budapest, Dublin, Florence, London,
Madrid, Paris, Prague, Rome, Venice
Ski Resorts
California – Big Bear, Mammoth, Lake Tahoe
Colorado – Aspen/Snowmass, Beaver
Creek, Breckenridge, Copper Mountain,
Crested Bute, Keystone, Steamboat,
Telluride, Vail, Winter Park
Idaho – Sun Valley
Montana – Big Sky
Utah – Park City, Salt Lake City
Wyoming – Jackson Hole
Canada – Banff, Whistler Blackcomb
cities
Apple Vacations continually earns industry-wide recognition for its
contribution to tourism:
Apple Vacations offers scheduled air
vacation packages from departure
cities nationwide, as well as charter
packages from:
Baltimore, Boston, Chicago, Cincinnati,
Cleveland, Columbus, Dallas/Ft. Worth,
Denver, Detroit, Indianapolis, Lansing
(MI), Los Angeles, Milwaukee,
Minneapolis, New York (JFK),
Philadelphia, Pittsburgh, Rockford (IL),
Salt Lake City and St. Louis
• Travel Weekly Reader’s Choice Award
“Best Tour Operator to Mexico” (2005-2011)
• Recommend Magazine Reader’s Choice Award
“Best Tour Operator to Mexico/Latin America” (2007- 2011)
“Best Travel Agent Incentive Program” (2009- 2011)
• Travel Age West WAVE Award
“Best Tour Operator to Mexico” (2007, 2009, 2011)
departure
honors
• Travelalliance
“Best to Mexico/Latin America” (2006-2011)
• MAST Travel Network Awards
“Best Inside Sales Support” (2010, 2011)
“Best Marketing Support” (2010, 2011)
“Best Support of Travel Agents in Consumer Marketing” (2010, 2011)
“Best Brochures, Marketing & Sales Tools” (2008, 2010)
“Best Internet Site for Agents” (2008, 2009, 2010)
“Best Customer Service” (2009)
airlines
partner
industry
portfolio of
destinations
Aer Lingus, Aero Mexico, Air France,
AirTran Airways, Alaska Airlines,
Alitalia Airlines, American Airlines,
AviancaTaca, Bahamas Air, British
Airways, Caribbean Airlines, Cayman
Airways, Copa Airlines, Delta Air Lines,
Frontier Airlines, Hawaiian Airlines,
Go Airlines, Island Air, JetBlue,
Lufthansa Airlines, Spirit Airlines,
Sun Country Airlines, United Airlines,
US Airways and Virgin America
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