Tessitura Business Intellig en ce

Transcription

Tessitura Software Overview
Ticketing, Customer Relationship Management and
Transactions for Arts & Cultural Organizations
Utilizing ONE Seamlessly Integrated System
Class & Educational Event
Capability
 Online and Offline Booking
 Class Rosters and Reporting
 Package/Semester Groupings
Constituent Relationship
Management
 Customer Service
 Complete Contact Management
Marketing
 List Management
 Advanced Targeting
 Promotion Tracking
 Enables E-marketing
Box Office
Operations
 Ticket Sales
 Subscriptions
 Multi-venue capable
Fundraising
 Campaign
Management
 Memberships
 Contributions
 Pledges
Custom Functionality
 User-driven
 Unlimited number of custom screens
Reporting
 Real-time or scheduled
 Hundreds of reports included
 Feeds general ledger
 Customizable
Web Interface
 Online ticketing, subscriptions and renewals
 Online donations and memberships
 Select your own seat
 Real-time processing (allocations not needed)
 Online customer service issue handling options
 Any fees, if charged, are retained 100% by the arts or cultural organization
[email protected]
www.tessituranetwork.com
+1 (888) 643-5778 x102
The Global Leader for Arts & Cultural Technology + Services + Community
Tessitura’s fully integrated system allows you to see a patron’s entire history
with your organization in one streamlined constituent record.
Single-line search with support for
wildcards
Use the Constituent Navigator to identify
individuals within a household account
 Store research information for fundraising prospects, including gifts to other organizations, assets, educational
background and user-defined notes
 Constituents’ interests can be automatically captured based on purchase history, by operator entry or from website surveys
 Search for records by constituent ID, name, postal code, order number, credit card number, gift certificate
number, phone number or any user-defined attribute
 Configurable constituent record header shows relevant summary information, and is displayed throughout
navigation of the system
 Create organization accounts to affiliate individuals with workplaces or other institutions such as schools,
foundations or groups
 Easily access a constituent’s complete history with your organization, including contacts, transactions,
memberships, special offers, solicitations and event attendance
 Store multiple postal, e-mail and social networking addresses with contact types, and assign specific mail
purposes and date ranges to each address
 Create unlimited user-defined demographic data fields to assist in analysis and targeted marketing
Customer Service
Customer Relationship Management
Constituent Records
 Record every “touch” with a
customer to ensure
appropriate communications
 Create customer service issues,
searchable by date range, type,
contact method, category and
origin
 Categorize and report on
constituent contacts on an
ad hoc or scheduled basis
Record, view and report on all types of
customer service Issues
 Assign future actions based on
constituent interactions to staff
for appropriate follow-up
 Integrates with websites where
certain online actions can be
recorded and automatically
create follow-up tasks
[email protected]
+1 (888) 643-5778 x102
Copyright ©2012 Tessitura Network, Inc.
All rights reserved.
Ticketing, Admissions, Group & Subscription Sales
Ticket Sales
Tessitura Software has the flexibility to help you maximize ticket revenue, and
full-featured Customer Relationship Management (CRM) ensures that you put
the right customer in the right seat.
 Allows for reserved seating, general admission, timed admission and group sales
 Event selection via calendar, multi-parameter search or direct entry
 Subscription and package rollovers and renewal billing
 Packages can be fixed, flexible or multi-venue and include items such as classes, parking, dining and audio guides
 Supports multiple ship-to addresses and user-defined delivery methods
 Print receipts, ticket headers and tickets by individual order or batch
 Supports paid/unpaid, seated/unseated orders and special seating requests
 Multiple price types, fee options, promotion codes and discounts
 “Mode Of Sale” (box office, phone, web, etc.) controls sales options by user-defined parameters
 Best seating algorithms are user-defined and can be based on constituent ranking and special requests including
wheelchair seats
 Dynamic pricing functionality based on sales analysis
 Bar-coding and print-at-home functionality for use with optional N-Scan access control system
 Operator session batches provide accountability and accurate audits
 Fully PCI compliant and supports a large array of payment options including multiple payment methods per order,
invoice payments, funds stored on account or on a gift certificate, and flexible payment plans with automatic
payments at predefined intervals
 All ticketing functions performed in the box office can also be available online
 Email order confirmations triggered automatically or manually, as needed
[email protected]
+1 (888) 643-5778 x102
Venue & Event Setup
 User-controlled set-up functionality facilitates definition and maintenance of an unlimited number of venues,
events, seasons, performances and maps
 Design graphical reserved or general admission house maps with unlimited templates for price types, holds and
allocations
 Elements of a ticket sale can be assigned to different General Ledger numbers, including fees, contributions,
parking or meals
 Fees are percentage-based, fixed or both, inside or outside the ticket price, and can be defined by season, order
or seat level based on product, mode of sale, price type, transaction type and delivery method
Ticketing, Admissions, Group & Subscription Sales
Tessitura provides tools to help you structure your facilities, seasons, events and
performances in a highly efficient and flexible manner.
 Hold codes may be added by season or ad hoc, and are multi-layered with appropriate security
[email protected]
+1 (888) 643-5778 x102
Campaigns
Fundraising, Solicitations, Development
Tessitura is a fully integrated, single-database system and allows you to structure
your fundraising activities within the context of your entire organization.
 Highly flexible to fit a wide variety of organizational practices
 View a constituent’s entire relationship with your organization, including contributions, tickets, classes, event
attendance and more. Access all info seamlessly for enhanced productivity
 Robust campaign and fund structure flows to the general ledger, and can handle fundraising efforts of all sizes
 Configure an unlimited number of campaigns, funds, designations, appeals, donor levels and memberships
 Solicitation setup with task assignments and tracking tools for effective moves management
 Track special event/gala attendance, guests, table seating, giving levels, expenses and invitation lists
Enter all types of gifts
with ease, from basic
contributions to
complex payment
schedules
Contributions
Tessitura has an outstanding capacity to process all types of contributions,
including individual gifts, grants, corporate gifts and pledges.
 Automated creation of acknowledgements, premiums and memberships, based on contribution amount
 Track matching gifts and credited contributions such as gifts through third parties or family Foundations
 Accept in-kind contributions and stock gifts
 User-definable pledge payment schedules with optional auto-charge
 Capable of tracking multiple planned gifts with a wide variety of reportable fields
 Gift restrictions based on date, use or any other requirement
 User-defined gift designations to ensure proper use and tracking of contributions
 Assign specific listing preferences to donor contributions for ease in creating accurate donor listings for your
publications
 Operator batches provide sound accounting procedures with full audit trails
[email protected]
+1 (888) 643-5778 x102
Track all types of cyclical giving
 Define and maintain multiple simultaneous membership schemas
 Track donor acquisition, renewals and attrition
 Membership levels are automatically created when processing a qualified gift to a designated campaign
 Memberships may commence on the date of the contribution, at the beginning of the following month or
on a fixed date
 Expiration dates are flexible and can be used to track which members are up for renewal
 Automate function around renewal gifts, benefit grace periods following expiration, and donor attrition
 View reports based on initiation date, expiration date, giving trends, membership levels or a host of
other options
Fundraising, Solicitations, Development
Membership/Donor Levels
Memberships help you manage cyclical giving and classify constituents for
benefits management. Even if donors are not designated as members, the
Tessitura membership structure analyzes giving trends, resulting in successful
efforts to sustain and increase donations.
 Option to decline benefits or assign membership to someone other than the person making the contribution
 Routines are automated for renewal reminders to be generated based on user-defined timing criteria
 “Friends” and similar programs also utilize Tessitura membership capabilities
[email protected]
+1 (888) 643-5778 x102
Marketing & List Management
Marketing & List Management
Tessitura enables precisely targeted marketing and flexible promotions.
 Record every instance of marketing-related letters, e-blasts, brochures, advertisements and other contacts and link
them to constituent transactions
 Track marketing effort effectiveness with robust source code functionality
 Easy-to-use list management allows non-technical personnel to create lists, saving IT resources, time and cost
 Allows users to design, save, execute and automate complex data lists and merge/purges
 Includes tools for targeting and analysis based on any criteria, attribute or data point in the system
 Available integrated e-mail deployment options include customizable communication templates and campaign
analysis tracking tools and reports
 Flexible dynamic and static Tessitura list/promotion capability eliminates the need for keeping separate lists in
other email or marketing systems
[email protected]
+1 (888) 643-5778 x102
Reporting & Accounting
Reporting
Tessitura utilizes advanced Relational Database Management System
technology. Every data element in the Tessitura system may be utilized
for reporting.
 Includes approximately 200 standard reports and utilities in all functional areas, including Box Office, Finance,
Marketing, Development and Membership
 Reports can be run in the foreground, background, or scheduled to be automatically e-mailed to a defined
recipient list, and can be saved in a variety of formats such as Excel, CSV, text, HTML or PDF
 Reports are highly configurable and can be run by date range, fund, season and more. Reports may also
be filtered with user-defined lists and other criteria
 Each report allows users to define parameters, thus providing you with what you need when you need it
 Utilize output data for accounting, invoices, acknowledgements, solicitations and more
 Transfer financial data directly into your accounting program with full audit trails
 Define new reports, procedures and output formats using Microsoft SQL Server Reporting Services (SSRS) or
other standard reporting tools
 Access custom reports, utilities and screens created by other Licensees via the member-only section of
[email protected]
+1 (888) 643-5778 x102
Tessitura Business Intelligence
T-Stats™: Data Analysis Tool
Your Tessitura license includes T-Stats, a business intelligence application which
complements and enhances Tessitura reporting and query capabilities. Easily
accessible by a non-technical Tessitura end-user, T-Stats allows you to browse
data and create dynamic reports and graphs in seconds, using a simple
drag-and-drop method.
T-Stats bar
graph
T-Stats ticketing cube
 Utilize your data for advanced analysis, allowing you to track successes, uncover opportunities and spot
trends as they are happening
 Add or remove fields, filter specific values, or pivot the data, all in seconds
 Instantly create a variety of graphs, charts, and geographic heat maps
 Save frequently-used analysis reports for easy access
 Share reports throughout your organization
 Create targeted marketing campaigns with your T-Stats data via Tessitura List Manager
 Covers data for ticket sales, memberships, seat inventory, contributions, package sales and more
 Enables advanced pricing and revenue analysis
[email protected]
+1 (888) 643-5778 x102
Tessitura Dashboards™
Dashboards are included with Tessitura licenses. Each user can choose their own
suite of widgets and configure them to provide their own view of their enterprise
data. Tessitura Dashboards operate alongside Tessitura standard reports and
T-Stats to complete the full Tessitura business.
 View sales information as bar graphs, sparklines and other easy-to-interpret visualizations
 Create as many dashboards as you need, using a simple user interface
 Access dashboards from a web browser, or from within Tessitura
 Share dashboards with colleagues at your organization
 Use the Dashboard Framework to pull data from other enterprise systems
Tessitura Business Intelligence
Tessitura Dashboards help all users – from the executive team to line staff –
monitor the key data points most important to their role. Available both within
Tessitura and outside the system via web browser, Tessitura Dashboards are
user-friendly, powerful and flexible.
[email protected]
+1 (888) 643-5778 x102
theatres &
performing arts centers
The Tessitura Network is encompassed of over 400 arts, cultural and entertainment organizations of all sizes, including the following theatres and performing arts centers. Tessitura Network members also include orchestras, opera companies, dance companies, educational institutions, museums, festivals and more. A full list is available on www.tessituranetwork.com. Theatres and Musical Theatre Organizations 
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5th Avenue Theatre 11th Hour Theatre Company 14th Street Playhouse Abbey Theatre (Ireland) ACT Theatre Actor’s Express Theatre Company Actors Theatre of Louisville Alabama Shakespeare Festival Alberta Theatre Projects (Canada) Alley Theatre Alliance Theatre Arena Stage (DC) Artists Repertory Theatre Arts Club Theatre Company (Canada) Asolo Repertory Theatre Atlanta Lyric Theatre Atlanta Shakespeare Company Aurora Theatre Bell Shakespeare Company (Australia) Berkeley Repertory Theatre Birmingham Hippodrome (UK) Boise Contemporary Theater Booth Tarkington Civic Theatre Bristol Riverside Theatre Broadway Rose Theatre Company Bucks County Playhouse Calgary International Children’s Festival Center for Puppetry Arts Center Theatre Group Chicago Shakespeare Theater Children’s Theatre Company ‐ Minneapolis Cincinnati Playhouse in the Park City Theatre Company Corby Cube (UK) Dallas Children’s Theater Tessitura Network Theatres & Performing Arts Centers 
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Media Theatre for the Performing Arts Melbourne Theatre Company (Australia) Milwaukee Repertory Theater National Theatre (UK) The New 42nd Street Northamptonshire Arts Management Trust Nottingham Playhouse (UK) The Old Globe Old Vic Theatre (UK) Omaha Community Playhouse One Yellow Rabbit Performance Theatre Oregon Shakespeare Festival Paramount Theater ‐ Virginia People’s Light & Theatre Company Pitlochry Festival Theatre (UK) Philadelphia Theatre Company Phoenix Theatre Pittsburgh Civic Light Opera Pittsburgh Public Theater Plan‐B Theatre Company PlayMakers Repertory Company Plowright Theatre (UK) Portland Center Stage Prince Music Theater The Public Theater Queensland Theatre Company (Australia) Roundabout Theatre Company Royal & Derngate (UK) Royal & McPherson Theatre Society (Canada) Royal Exchange Theatre (UK) Royal Manitoba Theatre Centre (Canada) Royal Shakespeare Company (UK) San Diego Repertory Theatre San Jose Repertory Theatre Seattle Children’s Theatre 10/22/13 
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Dallas Theater Center Donmar Warehouse (UK) Downstage Performance Society (Canada) EgoPo Classic Theatre First Person Arts First Stage Florida Studio Theatre Folger Shakespeare Library Fulton Theatre Georgia Shakespeare Goodman Theatre The Grand Theatre (Canada) Greenwich Theatre (UK) Greer Garson Theatre Groundlings Theatre and School Guthrie Theater Horizon Theatre Huntington Theatre Company Idaho Shakespeare Festival Indiana Repertory Theatre Kansas City Repertory Theatre Kaufman Music Center (NY) La Jolla Playhouse Laguna Playhouse Lake Tahoe Shakespeare Festival Liverpool Everyman and Playhouse Theatres Live Theatre (UK) Lobero Theatre Louisville Children’s Theatre Manchester Camerata (UK) Manhattan Theatre Club 
The Mayflower Theatre (UK) 
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Seattle Repertory Theatre Shakespeare Theatre Company (DC) Shaw Festival Theatre (Canada) Signature Theatre Company (NY) Soulpepper Theatre Company (Canada) South Coast Repertory State Theatre of New Jersey Steppenwolf Theatre Company Stratford Festival (Canada) The Studio Theatre Sydney Theatre Company (Australia) Synchronicity Theatre Tennessee Repertory Theatre Theatre by the Lake (United Kingdom) Theatre Calgary (Canada) Theatre Royal and Royal Concert Hall (UK) Theatre Royal Newcastle (UK) Theatre Royal Plymouth / Plymouth Pavilions TheatreSquared Theater Works (AZ) TheatreWorks (CA) University of North Carolina / Chapel Hill Virginia Repertory Theatre Virginia Stage Company Westport Country Playhouse The Wilma Theater Woolly Mammoth Theatre Company Writers Theatre Yale Rep Young Vic Company (UK) ZACH Theatre Tessitura Network Theatres & Performing Arts Centers 10/22/13 Performing Arts Centers and Multi‐Purpose Organizations 
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92nd Street Y Annenberg Center for the Performing Arts Arsht Center for the Performing Arts (FL) Artis‐Naples (FL) Arts Centre Melbourne (Australia) Arvada Center for the Arts and Humanities AT&T Center for the Performing Arts (Dallas) August Wilson Center Bass Performance Hall Bay Chamber Concerts & Music School Benaroya Hall The Bridgewater Hall (UK) Brooklyn Academy of Music California Center for the Arts, Escondido Carnegie Hall Carolina Performing Arts Celebrity Series of Boston The Center for the Performing Arts Cerritos Center for the Performing Arts City Box Office City Center of Music & Drama (NY) City Recital Hall Angel Place (Australia) David A. Straz, Jr. Center The EDGE (New Zealand) Bill Edwards Foundation for the Arts The Charles W. Eisemann Center EPCOR CENTRE for the Performing Arts Fairfield Theatre Company Film Society of Lincoln Center Fisher Center for the Performing Arts Flint Cultural Center Flynn Center For The Performing Arts Gallo Center for the Arts Grand Opera House (DE) Greater Pittsburgh Arts Council Harbourfront Centre (Canada) Harris Theater for Music and Dance Haugh Performing Arts Center Houston First Corporation Jazz at Lincoln Center JCC London – JW3 (UK) The Kauffman Center for the Performing Arts The Kennedy Center (DC) Tessitura Network Theatres & Performing Arts Centers 
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Musica Viva Australia (Australia) National Geographic Society New York City Center Omaha Performing Arts Center Overture Center for the Arts Pacific Chorale Painted Bride Art Center Park Avenue Armory Performing Arts Fort Worth Philadelphia Regional Arts Consortium Dr. Phillips Orlando Performing Arts Center Pittsburgh Arts & Lectures Purchase College ‐ Performing Arts Center Roundhouse Trust (UK) Royal Albert Hall (UK) Royal Welsh College of Music and Drama Ruth Eckerd Hall The Sage Gateshead (UK) Salt Lake County Center for the Arts San Francisco City Arts & Lectures San Francisco Performances Santa Barbara Center for the Performing Arts Santa Fe Concert Association Santa Fe Pro Musica Scottsdale Cultural Council Scunthorpe Baths Hall (UK) Segerstrom Center for the Arts Seymour Theatre Centre (Australia) SF JAZZ The John G. Shedd Institute for the Arts Shetland Islands Council (UK) SKyPAC Southbank Centre / Royal Festival Hall (UK) Spoleto Festival USA Stanford University / Stanford Ticket Office Starlight Theatre Association of Kansas City Strand – Capitol Performing Arts Center Sydney Opera House (Australia) Tateuchi Center Tennessee Performing Arts Center The Grand The Wilma Theater Ticket Philadelphia 10/22/13 
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The Kentucky Center for the Arts Kimmel Center for the Performing Arts King’s Place (UK) John Michael Kohler Arts Center Lakeside Arts Centre (UK) Lensic Performing Arts Center Livermore Valley Performing Arts Center Louisville Theatrical Association MagicSpace Entertainment Maryland Hall for the Creative Arts Massey Hall / Roy Thomson Hall Maui Arts & Cultural Center May Festival (Cincinnati) McCarter Theatre Center Melbourne Recital Centre (Australia) Midland Center For The Arts Milwaukee Arts Partners Modlin Center for the Arts The Music Center At Strathmore Music Center Performing Arts Center of Los Angeles County 
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Ticketing Network East Midlands (UK) Tulsa Arts Management University of Arizona / UApresents University of Missouri St. Louis University of California Santa Barbara University of California‐Berkeley University of Notre Dame University of Washington – Meany Hall Wales Millennium Centre (UK) Wallis Annenberg Center Walton Arts Center Washington Performing Arts Society Wells Fargo Center for the Arts Wigmore Hall (UK) Robert W. Woodruff Arts Center Yale University Creative Arts Consortium Yerba Buena Center for the Arts York Barbican (UK) Young Audiences Young Centre for the Performing Arts Tessitura Network Theatres & Performing Arts Centers 10/22/13

Tessitura Business Intellig en ce

Transcription

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