- eGov Jamaica Limited

Transcription

ANNUAL REPORT 2014
Data Centre
SERVICES
Infrastructure Design &
DEPLOYMENT SERVICES
GOJ Validation
WEB SERVICES
235B Old Hope Road, Kingston 6, Jamaica West Indies
Tel: (876) 927-1125-8 Fax: (876) 927-1810
www.egovja.com
Software Acquisition/
DEVELOPMENT
ICT
CONSULTANCY
We are a visionary,
customer-centric
company that values:
í ČīıĢĤįĦıĶ
í ċĬīĢİıĶ
í ĆĞīġĬĲį
í ČīīĬĳĞıĦĳĢīĢİİ
í ĆĬīıĦīĲĞĩĖĢĩģ
ČĪĭįĬĳĢĪĢīı
í ĐĲıĲĞĩĕĢİĭĢĠı
í ēįĬģĢİİĦĬīĞĩĦİĪ
í ĈĵĠĢĩĩĢīĠĢ
í ĆĬĪĪĦıĪĢīııĬ
ęĞĩĲĦīĤĒĲįēĢĬĭĩĢ
Values Statement
We exist to harness the power of ICT to
revolutionize the Government of Jamaica’s
interactions with its entities, citizenry and
businesses while enhancing our earnings
through the provision of specialized services to
other clients.
Mission Statement
To be the premier provider of ICT solutions and
services that are of superior quality and value to
the Government of Jamaica and other clients.
Vision Statement
Table of Contents
Notice of the Annual General Meeting
4
Board of Directors
5
Organizational Chart
6
eGov Jamaica Limited (eGovJa) at a Glance
7
Corporate Governance
9
Corporate Data
11
Report From the Board of Directors
12
Five Year Financial Highlights
17
Divisions & Departments Overview
18
Project Highlights
39
Directors’ Report
47
Auditors’ Report
48
Financial Statements
Statement of Comprehensive Income
Statement of Financial Position
Statement of Changes in Shareholders’ Equity
Statement of Cash Flows
Notes to the Financial Statements
50
51
52
53
54
Compensation Packages of Senior Executives as at 31 March 2014
81
3
Notice of the Annual General Meeting
NOTICE is hereby given that the Annual General Meeting of Fiscal Services Limited will be held in the Board Room
of eGov Jamaica Limited, 235b Old Hope Road, Kingston 6, in the Parish of Saint Andrew, on Tuesday,
September 23, 2014 at 9:00 a.m. for the following purposes:
1.
To receive the Audited Financial Statements of the Company for the year ended 31st March 2014 and
Reports of the Directors and Auditors thereon.
Resolution No. 1
THAT the Audited Financial Statements for the year ended 31st March 2014 together with the
Reports of the Directors and Auditors thereon be and are hereby received and approved.
2.
To authorize the Directors to determine the remuneration of the Auditors.
3.
To fix the fees of the Directors or to determine the manner in which such fees are to be fixed.
Resolution No. 2
THAT the amounts shown in the accounts of the Company for the year ended 31st March 2014 as fees of
the Directors for their services as Directors be and are hereby approved.
Resolution No. 3
THAT Directors be remunerated as per fees for Chairmen and Members of Board of Public Entities
stipulated by the Ministry of Finance and the Public Services from time to time.
4.
To transact any other business which may be properly transacted at an Annual General Meeting.
Dated this 5th day of July, 2014
By Order of the Board
Note
Any member entitled to attend and vote at the Annual General Meeting may appoint a Proxy to attend and vote on his/her
behalf. Such Proxies need not be members of the Company.
Instruments appointing Proxies must be deposited with the Secretary of the Company, at 235b Old Hope Road, Kingston
6, not less than forty-eight (48) hours before the meeting.
4
5
Standing: (L-R): . David White, Kevin Brown, Leroy Cooke, (Chief Executive Ofiicer) Reginald Nugent, Stephen Meghoo, Joseph Manley,
Winston Hayden. Seated (L-R): Rae Gascoigne, Rev. Dr. Marjorie Lewis (Deputy Chairman), Prof. Evan Duggan (Chairman), Mrs. Patricia
Sutherland, Otis Fisher. Missing: Wayne Jones, Miss Wahkeen Murray, Ms. Phadra Saunders, Ms. Stacey Walker, Mrs. Penelope Goldsmith,
(Company Secretary).
Board of Directors
Finance &
Management
Accounts
Planning & IM
Director –
Finance &
Planning
6
Enterprise
Procurement
Shared Services
System
Quality & Release
Management
Project Management
Office - Customs and
Trade Facilitation
Projects
Project Management
Office - Enterprise
Projects
Project Management
Office - Revenue Projects
Application Services
Administration
Project Management
Office - MoF Projects
Data Management
Services
Training &
Development
Senior Director Programme
Management
Project Management
Office - Special Projects
Senior Director Business Solutions
Services
Administrative Assistant II
Enterprise
Architecture Services
Company Secretary
Chief Executive
Officer (CEO)
Human Resource
Management
Director –
HRM &
Administration
Outsourced
Legal & Corporate
Services
BOARD OF DIRECTORS
Organization Chart
eGov Jamaica Limited
Business and Product
Development
Client & Site Support
Security & IT Risk
Management
Technical Services
Customer Service &
Operations
Network Services
Senior Director Operations and
Support Services
Internal Audit Department
•
•
•
•
•
•
•
•
•
Incorporated under the Companies Act of Jamaica on April 15, 1985
Commenced its operations in April 1986 under the name Fiscal Services (EDP)
Funded by GOJ
In December 1999, the Company’s name was changed from Fiscal Services (EDP) Limited to Fiscal Services Limited
(FSL) in keeping with the then expanded role to provide IT services to Ministry of Finance & Planning (MOFP) and
the Revenue Departments.
In January 2013 Cabinet gave an approval for the repositioning of Fiscal Services Limited (FSL) as the entity with
responsibility for implementing Information and Communications Technology (ICT) projects across the Government
of Jamaica.
As a result of the repositioning there was a changing of portfolio ministry from the MOFP to the Ministry of Science,
Technology, Energy and Mining (MSTEM) and a change in the company’s name from Fiscal Services Limited to eGov
Jamaica Limited (eGovJa)
Developed and Implemented a Number of Systems for Revenue and Non-revenue Ministries, Departments and Agencies
(MDAs) within GOJ
Developed and Implemented a Number of Systems for Private Entities and Foreign Governments and Agencies
Range of ICT services to GOJ and other clients includes:
• ICT Consultancy
• GOJ Validation Web Services,
• Data Centre (Hosting and Data Storage)
• Infrastructure Design & Deployment Services (Network Communication, Hardware, Security, Technical Support)
• Software Development/Acquisition (Development, Acquisition, Software Quality Assurance).
Some of the Systems Developed and/or Supported:
A.
Revenue Services Computerization
• Customs Automated Systems
• Stamp Office Information System (SOIS)
• Taxpayer Registration Number (TRN)
• Automated Motor Vehicle System (AMVS)
• Land Valuation System (LVS)
• Integrated New Cash Remittance System (INCRS)
• Integrated Computerized Tax Administration System (ICTAS)
• Tax Compliance Certificate (TCC)
• Property Tax System (PTS)
• Jamaica Tax Online Portal
• Tax Reminder System (TaxRem)
B.
Trade Facilitation Systems
• Ministry of Agriculture Trade System (MOATS)
• Bureau of Standards Trade System (BSTS)
• Trade Board Information System (TBIS)
• Ministry of Health Trade System (MOHTS)
• Trade Registration System (TRS)
7
(Cont’d)
C.
Other Computerization Systems
• Payroll System
• Jamaica Budget Information System (JaBIS)
• Bank Reconciliation System (BRS)
• Financial Management Information System (FMIS)
• Automated Pension System (APS)
• Securities Management System (SMS)
• Licensing Management Information System (LMIS)
• Nursing & Midwives Licensing Information System (NMLIS)
• Jamaica Constabulary Force Cashiering System (JCFCS)
• NIS, HEART & JCF DATA Subscription Services
• Traffic Ticket Management System (TTMS)
D.
Infrastructure System:
• GOVNET (A Wide Area Network to serve the communication needs of the Revenue Departments)
8
The Board of Directors
The Board of Directors of eGov Jamaica Limited (eGovJa)
has a mandate to promote high standards of corporate
governance within the Company whilst examining the
soundness of the Company’s financial policies, business
strategies, the effectiveness of its internal controls and
risk management framework. The fundamental objective
is to ensure transparency, all in an effort to protect the
Government’s investment in ICT. eGovJa’s operating
policies and procedures are reviewed by the Board of
Directors and their sub-committees.
As at March 31, 2014, the Board consists of fifteen (15)
members. The Directors of the Board and the Committees
on which they serve are outlined below:
Committees
Names
Position
Finance
Technical and
Research &
Dev.
Prof. Evan Duggan
Board Chairman
Rev. Dr. Marjorie Lewis
Board Member
Winston Hayden
Board Member
Member
Member
Mrs. Patricia Sutherland
Board Member
Chairperson
Member
Rae Gascoigne
Board Member
Joseph Manley
Board Member
Ms. Phadra Saunders
Human
Resources
Management
Audit
Member
Member
Member
Chairperson
Member
Board Member
Member
Chairperson
Wayne Jones
Board Member
Member
Reginald Nugent
Board Member
Ms. Wahkeen Murray
Board Member
Ms. Stacey Walker
Board Member
Kevin O. Brown
Board Member
Otis Fisher
Board Member
Member
Member
David White
Board Member
Member
Member
Stephen Meghoo
Board Member
Member
Member
Mrs. Simone JacksonMullings
Co-opted
Member
Chairperson
Member
Member
Member
Member
Member
9
The key role of the Board is to assess the strategic direction
of the company, through:
• Effective leadership
• Ensuring compliance and adhereance to company
policies and procedures
• Ensuring responsibility, accountability and clear
authority with an effective management team
• Safeguard the financial health of eGovJa and by
extension the Government’s investment in ICT
Finance Sub-Committee
The Finance Committee is chaired by Mrs. Patricia Sutherland
and comprised by seven (7) members. In accordance with its
mandate, the Finance Committee has the responsibility of
assisting the Board in discharging its duties with respect to
the management of the company’s finances.
Technical and Research & Development Committee
The Technical and Research and Development Committee,
chaired by Mr. Joseph Manley, is comprised of seven (7)
members, who are non-executive Directors. This Committee
assists the Board in its oversight responsibilities in the areas
of Technical Policies and Procedures as well as Research
and Development.
Audit Committee
The Audit Committee, chaired by Ms. Phadra Saunders, has
oversight responsibility of the organization’s internal controls
and regulatory requirements. The committee is comprised of
five (5) members, who are non-executive Directors.
PriceWaterHouseCoopers (PWC) is the company’s external
auditors who conducted the financial audit for the fiscal year
2013/14.
10
(Cont’d)
Human Resources Management (HRM) Committee
The purpose of the HRM Committee, chaired by Mr. Rae
Gascoigne, is to assist the Board in overseeing the Human
Resource strategies, policies and practices of the company,
as so delegated by the Board. The Committee is also
responsible for reviewing and making recommendations
for approval of Human Resource policies, procedures and
practices to the Board towards the achievement of the
company’s strategic goals and objectives, and compliance
with the legal requirements of the country and the company.
The committee is comprised by six (6) members, who are
non-executive Directors.
Role of the Chief Executive Officer
The Chief Executive Officer (CEO) gives overall directives
for the daily operations of the organization and is supported
by Divisional Directors who are responsible for their
respective business operations, namely; Business Solution
Services (BSS) Division, Programme Management Office
(PMO), Operations and Support Services (OSS) Division,
Finance and Planning Division, HRM and Administration
Division and Internal Audit Department.
Corporate Data
Board of Directors:
Mr. Prof. Evan Duggan
Mr. Leroy Cooke
Mr. Joseph Manley
Mr. Rae Gascoigne
Mr. Winston Hayden
Ms. Phadra Saunders
Mr. Wayne Jones
Mr. Reginald Nugent
Ms. Wahkeen Murray
Ms. Stacey Walker
Mr. Kevin O. Brown
Mr. Otis Fisher
Mr. David White
Mr. Stephen Meghoo
Mrs. Penelope Goldsmith
Sub-Committees:
Finance
Mr. Winston Hayden
Mr. Joseph Manley
Mr. Reginald Nugent
Mr. Otis Fisher
Mr. David White
Mr. Stephen Meghoo
Mr. Leroy Cooke
-
Chairman
Ex-Officio (CEO)
Human Resources Management (Cont’d)
Mr. Winston Hayden
Ms. Phadra Saunders
Mr. Wayne Jones
Ms. Stacey Walker
Mr. Leroy Cooke
Ex-Officio
Registered Office:
235B Old Hope Road
Kingston 6
Telephone:
927-1125-8, Fax: 927-1810
Bankers:
National Commercial Bank
Matilda’s Corner Branch
133 Old Hope Road
Kingston 6
- Company Secretary
-
Chairman
Auditors:
PricewaterhouseCoopers
Scotia Bank Centre
Duke Street
Kingston
Company Secretary:
Mrs. Penelope Goldsmith
eGov Jamaica Limited
235B Old Hope Road
Kingston 6
-
Ex-Officio
Technical and Research & Development
Mr. Joseph Manley
Chairman
Mr. Winston Hayden
Ms. Stacey Walker
Mr. Otis Fisher
Mr. David White
Mr. Stephen Meghoo
Mr. Leroy Cooke
Ex-Officio
Audit
Ms. Phadra Saunders
Chairman
Mr. Rae Gascoigne
Mr. Kevin O. Brown
Co-opted
Mrs. Simone Jackson-Mullings Human Resources Management
Mr. Rae Gascoigne
Chairman
Attorneys:
Mr. Herbert Hamilton
68 Barry Street
Kingston
Rattray, Patterson, Rattray
15 Caledonia Avenue
Kingston 5
Grant, Stewart, Phillips & Company
11a Swallowfield Road
Kingston 5
D.O. Kelly & Associates
7 Oxford Park Avenue
Kingston 5
Vaccianna & Whittingham
14 Roosevelt Avenue
Kingston
11
Report From The Board of Directors
T
he Board of Directors of eGov Jamaica Limited (eGovJa) is proud to present to you the Annual Report and Audited
Financial Statement for the year ended March 31, 2014. The fiscal year 2013/14 was one filled with challenges,
excitement and accommplisments for eGov Jamaica Limited.
During the fiscal year, influenced by a Cabinet decision in January 2013, Fiscal Services Limited (now eGovJa) was
repositioned as the entity with responsibility for implementing GOJ-wide Information and Communications Technology
(ICT) projects and not just for the Revenue Departments as was previously mandated. With the repositioning of the Company
and the acceptance of the new mandate, this saw:
• A restructuring of the organisation
• A change of portfolio ministry from the Ministry of Finance & Planning (MOFP) to the Ministry of Science, Technology,
Energy and Mining (MSTEM)
• A rebranding of the organization which includes a name change from Fiscal Services Limited (FSL) to eGov Jamaica
Limited (eGovJa).
Despite all the activities that went into the repositioning of the organization coupled with the financial challenges faced
during the year, eGovJa was still able to provide the adequately required support to most of its clients while in pursuit of
fulfilling the organization’s objectives.
Performance Highlights
For the period under review, the Company worked on a number of major projects and achieved a great deal of success. The
following are a few of the major projects that were undertaken:
One Stop Company/Business Registration Form ( Super Form)
The Government of Jamaica (GOJ), in an effort to improve the competitiveness of Jamaica’s business environment, is
reducing or eliminating bureaucratic impediments through the re-design and simplification of targeted business processes
and through the use of appropriate Information Technology (IT) solutions to support this objective.
In this regard, the process for registration of a new business name or company is being simplified by the introduction
and use of a single form. This form (referred to as the “Super Form”) is completed and submitted by the applicant at the
Companies Office of Jamaica (COJ) and will eliminate the process that requires the completion of multiple forms as well
as visits to multiple GOJ Agencies.
For registration of a new company and business name, the consolidated Super Form eliminated the need to visit the following
agencies:
• Tax Administration of Jamaica (TAJ) -for registration and receipt of a Taxation Registration Number (TRN), registration
for General Consumption Tax (GCT) and for obtaining a Tax Compliance Certificate (TCC)
• National Insurance Scheme Office (NIS)
• National Housing Trust (NHT),
• Human Employment And Resource Training Trust (HEART).
The project commenced in 2012 and will be automated and deployed to the public on April 7, 2014.
eGovJa’s role included the provision of project management and software development services, to allow integration of
the Companies Office “Registration System” with TAJ systems, namely TRN, TCC and GCT via the use of web services
technology.
12
(Cont’d)
National Security Interest in Personal Property (NSIPP) Collateral Registry
The implementation of a Secured Transaction Framework by the Government of Jamaica was brought about by the passing
of the Secured Interest in Personal Property (SIPP) Act on December 31, 2013 and the implementation of a national collateral
registry subsequently dubbed the National Security Interest in Personal Property (NSIPP) Registry January 02, 2014. The
project was implemented through the collaborative effort of the Ministry of Industry Investment and Commerce (MIIC),
Inter-American Development Bank (IDB) through Compete Caribbean, eGov Jamaica Limited (formerly Fiscal Services
Limited), Companies Office of Jamaica (COJ), Jamaica Promotions Corporation (JAMPRO) and the solution provider,
Paradigm Applications.
The Secured Transaction Framework campaign will modernise the quality and availability of domestic credit to the private
sector, while effectively minimizing the risks of non-payment of loans. This will allow micro, small and medium enterprises
greater access to loans as they will be able to use movable and unmovable property as collateral to secure loans. This will
reduce the potential loss lenders face from non-payment, as they now have movables assets that can be easily liquidate to
recover the value of the amount owing should the need arise.
eGov Jamaica Limited was contracted to manage the implementation of the collateral registry solution. eGovJa’s
responsibilities includes the identifying of a suitable collateral registry solution provider and assisting with application
design.
The NSIPP Registry was officially launched to the public on January 02, 2014 as scheduled, and was within budget. eGovJa
provided post implementation support to the COJ up to March 31, 2014.
National Identification System (NIDS)
The case for a National Registration System for Jamaica was first discussed in the 1970s. The concept has now evolved into
a more comprehensive National Identification System (NIDS), which will provide a comprehensive and secure structure to
capture and store personal identity information of individuals. It will become the primary source of identity assurance and
will provide a process to improve the governance and management of social, security and economic programmes.
In August 2012, eGov Jamaica Limited (then Fiscal Services Limited), entered into an Memorandum of Understanding
(MOU) with the Government of Jamaica, acting through the Office of the Prime Minister’s (OPM) National Registration
Unit, to:
• providing technical ICT advice and guidance to the project team
• support the OPM in the management of the ICT Consultants engaged to design the NIDS ICT architecture.
The specific tasks related to this consultancy address the Design and Costing of the NIDS, and provision of the ICT Plan for
its development and implementation.
The objectives are to undertake a comprehensive Business and Process Re-engineering exercise to enable the Government of
Jamaica to improve and/or establish efficient and effective processes for identity management, and support implementation
of the NIDS.
13
(Cont’d)
Budget Performance Highlights
Despite the economic financial constraints of the Government, eGovJa was able to effectively manage the limited resources
given to ensure that the required support for our major clients was adequately provided. The budgetary support received
for the three (3) major programmes for the fiscal periods 2013/2014 vs. 2012/2013 is as shown below, in tables 1 & 2,
respectively.
Table 1
2013/2014
Programme. No
$m.
1,404.66
$m.
1,103.26
$m.
1,103.26
Actual
Subvention
Received
$m.
1,045.75
Computerization of Customs (0257)
193.83
75.00
75.00
24.84
Computerization of the Revenue
Departments (0265)
Total
385.91
85.56
85.56
97.22
1,984.40
1,263.82
1,263.82
1,167.81
eGovJa Plant (0163)
Requested
Initial
Approval
Revised
Approval
Table 2
2012/2013
Programme. No
$m.
1,183.12
$m.
1,075.21
$m.
1,075.21
Actual
Subvention
Received
$m.
976.18
Computerization of Customs (0257)
379.24
77.00
96.50
78.04
Computerization of the Revenue
Departments (0265)
Total
992.48
110.00
172.34
115.18
2,554.84
1,262.13
1,344.05
1,169.40
eGovJa Plant (0163)
14
Requested
Initial
Approval
Revised
Approval
(Cont’d)
For the fiscal period under review:
•
Overall budget support for the three (3) major programmes (0163, 0257 & 0265) was $1.168 Billon, a reduction of
$96.01 Million or 7.60%, when compared to the Revised Approved amount of $1.264 Billion.
•
Total subvention received for Programme 0163 (Recurrent Budget) was $1.046 Billion, a reduction of or $57.51
Million or 5.21%, when compared to the Revised Approved amount of $1.103 Billion. The shortfall is primarily due to
a reduction in the budgetary support for Utilities and the purchasing of other goods and services.
•
Total income for Programme 0257 during the year amounted to $24.84 Million, a shortfall of $50.16 Million or
66.88%, when compared to the Revised Approved amount of $75.00 Million.
•
Total income for Programme 0265 during the year amounted to $97.22 Million, a surplus of 13.62% or $11.66
Million, when compared to the Revised Approved amount of $85.56 Million. This surplus is primarily due to the fact
that funding for financial obligation incurred in the prior year was received in the fiscal period under review.
Financial Overview
2014
$’000
2013
$’000
1,267,308
1,231,504
Other operating income
12,480
10,949
Deferred income credit
16,656
19,991
Revenue
Administration expenses
Project expenses
(Deficit)/Surplus before Taxation
Taxation
NET (Deficit)/Surplus
(1,231,703)
(1,041,571)
(150,911)
(212,624)
(86,170)
8,249
3,766
3,200
(82,404)
11,449
6,632
14,046
(75,772)
25,495
Other Comprehensive Income, net of taxes:
Item that will not be reclassified to the profit or loss Re-measurement of post-employment benefits
TOTAL COMPREHENSIVE INCOME
Operating Results
Total Deficit before tax for the fiscal period was $(86.170) Million. This amount, when compared with the previous year’s
surplus of $8.249 Million, reflects a $(94.419) Million decrease.
Despite the tight financial constraints during the period, the company was able to provide adequate system support for its
major clients, namely; the Revenue Services Centers (RSC) and Collectorates islandwide.
15
(Cont’d)
Cash Flow Management
During the fiscal year, cash flow from our operating activities after adjustment for non-cash items was $(98.369) Million.
Cash used in our operating activities accounted for $26.795 Million. Cash used for investing activities for the period
amounts to $29.238 Million, which was used to acquire fixed assets.
Our cash flow activities resulted in a net decrease of $56.033 Million in cash and cash equivalents. When combined with
our opening cash balance of $84.583 Million our cash position at the end of the fiscal period ended March 31, 2014, stood
at $28.550 Million. This amount is earmarked to be used against commitments and outstanding liabilities.
Working Capital
As indicated below, working capital moved from $146.735 Million at March 31, 2013 to $31.011 Million at March 31,
2014. This represents a decrease of $115.724 Million, when compared to the previous year. Despite the weakening of our
Current Ratio, moving from 2.40 to 1.09, when compared to the previous year, our financial position remain relatively stable
due to continuous efforts of prudent financial and operating strategies to contain its liabilities.
Net Working Capital
Current Ratio
Mar. 31, 2014
$Million
31.01
Mar. 31, 2013
$Million
146.74
1.09
2.40
The Way Forward
As we seek to deliver on our mandate the board recognizes that much is, and will be expected of, the organization if
Jamaica is to achieve the benefits of a transformed, efficient and cost-effective public sector, underpinned by the use of
appropriate ICT systems and technologies. In our country’s Vision 2030 Plan, ICT was identified as one of the major
pillars for achieving its goals and objectives. eGovJa, as the ICT implementing agency for the Government of Jamaica, will
capitalize on technological advancements to the benefit of all our clients and the country as a whole.
eGovJa will continue to utilize the available resources and the appropriate technologies to provide seamless integration
within and between the various agencies of the Government of Jamaica.
The Board of Directors thanks management, staff, clients and partners for their continued support, dedication and commitment
to the organization during the fiscal year. We also appreciate the support received from the Ministry of Finance and Planning
(MOFP) and the Ministry of Science, Technology, Energy and Mining (MSTEM) in aiding the sucessfully executing of our
various functions.
_______________________
Chairman
16
_______________________
Director
Five Year Financial Highlights
2014
$’000
2013
$’000
2012
$’000
1,045,751
151,569
69,988
12,480
16,656
1,296,444
976,184
205,042
50,278
10,949
19,991
1,262,444
684,768
279,557
32,099
8,199
16,178
1,020,801
721,146
159,217
956,334
162,788
43,575
13,570
937,508
63,851
10,251
1,193,224
(1,382,614)
(1,254,195)
(1,114,935)
(947,437)
(1,013,502)
(86,170)
8,249
(94,134)
(9,929)
179,722
3,766
3,200
(357)
9,367
(18,125)
Net Operating (Expenses)/ Revenue after Tax
(82,404)
11,449
(94,491)
(562)
161,597
Property, Plant & Equipment at Cost
Property, Plant & Equipment Net
Intangible Assets
Retirement Benefit Assets
Deferred Tax Assets
Total Current Assets
Deferred Tax Liabilities
Deferred Income
Total Current Liabilities
Net Working Capital
Net Assets
222,601
81,309
2,361
86,586
15,802
387,266
-
201,521
72,135
1,957
74,423
14,247
251,292
16,656
195,219
82,821
4,576
48,270
18,070
469,153
35,573
155,711
57,698
3,082
28,481
18,427
386,229
51,751
146,738
57,649
508
103,499
621,797
10,623
65,321
356,255
104,557
319,971
80,329
345,110
31,011
217,069
146,735
292,841
149,182
267,346
305,900
361,837
276,687
362,399
1.09
2.40
1.47
4.81
1.80
Revenue
Operational Subvention from MOFPS
Grant Income
Computer Services
Other Income
Deferred Income Credit
Total Revenue
Total Operating Expenses
Exceptional Item
Net Operating (Expenses)/ Revenue before Tax
Taxation
C/Liability to C/Assets
No. of Times Current Liabilities is
covered by Current Assets
2011
$'000
2010
$'000
17
Leroy Cooke,
Chief Executive Officer
U
nder the continuous leadership of the Chief
Executive Officer (CEO), Leroy Cooke, the
Executive Management Division, effectively
maintains its responsibility of ensuring that the overall
performance, strategic direction and policy implementation
of the organization are achieved, consistent with its mandate.
The organization has been strategically structured in
divisions and departments that provide direct support to
the CEO’s office to ensure that the organization’s goals and
objectives are met in an efficient and effective manner.
The following divisions and department provide direct
18
support to the CEO’s office:
»
Programme Management Office (PMO) Division
»
Business Solutions Services (BSS) Division
»
Operation & Support Services (OSS) Division
»
Finance & Planning Division
»
HRM & Administration Division
»
Internal Audit Department
For the 2013/2014 fiscal period, the following provides
an overview of the programmes undertaken and major
achievements realized by the respective areas:
(Cont’d)
Mrs. Beverley Maillard,
Senior Director, Programme
Management Division
PROGRAMME MANAGEMENT DIVISION
The Programme Management Division, headed by a Senior Director, is responsible for delivering on the organization’s
effectiveness and efficiency in project management by standardizing project management practices and improving
communication so that senior executives, clients and stakeholders are aware of project status and can take timely actions.
There are five Project Management Offices for the following: MOFP projects, Revenue projects, Enterprise projects,
Customs and Trade Facilitation projects and Special projects. Project planning, risk identification and decision-making are
all improved, so that projects achieve strategic objectives and meet clients’ expectations. Each Office is headed by a Project
Portfolio Manager and is staffed by Project Managers and Business Analysts who work closely with client stakeholders
and internal and external service providers to gather requirements, design, develop and/or procure solutions and implement
them.
In recognition of the needs of the MoFP and the critical role it plays in national priorities, three of these teams are dedicated
to the MoFP and its departments/agencies. The MoFP Project Management team manages projects for the MoFP, including
the Financial Systems Unit and the Accountant General’s Department. The Revenue Project Management team works
closely with Tax Administration Jamaica to implement its initiatives while the Customs and Trade Facilitation Project
Management team manages projects for Jamaica Customs as well as Trade Facilitation projects for the Ministry of Health,
Ministry of Agriculture, JAMPRO and the Trade Board.
The Enterprise Project Management team undertakes projects which are rolled out across the entire GoJ, such as the
implementation of Enterprise Payroll and Human Capital Management solutions.
The Special Projects team delivers on a variety of projects for GoJ entities and implements other strategic initiatives.
19
(Cont’d)
QUALITY AND RELEASE MANAGEMENT DEPARTMENT
The Quality and Release Management Department, led by a Department Head, comprises two Quality Assurance Units,
each headed by a Manager, and a Change and Release Management Unit. The Quality Assurance teams make certain that
software releases are carefully assessed and rigorously tested to ensure that the solutions fulfil the client’s requirements and
meet technical standards. The units are staffed by Quality Assurance Analysts.
The Change and Release Management team ensures that all requirements are in place for smooth implementation of hardware
and software changes with minimum risk to client operations. This unit is staffed by Change and Release Analysts.
20
(Cont’d)
Douglas Edwards,
Director, Business Solution
Services
BUSINESS SOLUTION SERVICES DIVISION
The BSS Division’s role is to, on a sustainable and ongoing basis, provide optimum, value added, business aligned technology
based solutions for existing and potential clients by providing enterprise and operational architectural & investment ICT
leadership, shared services, data and application solutions services (design, development and acquisition) and operational
support & maintenance.
ENTERPRISE ARCHITECTURE DEPARTMENT
The Enterprise Architecture Department is responsible to define, maintain and effectively implement a Government-wide
technology roadmap to achieve the GoJ’s mission through optimal performance of its core business processes within an efficient
Information Technology (IT) environment. By developing blueprints’ for systematically and completely defining the current
(baseline) and desired (target) environments, so as to evolve existing information systems and develope/acquire new systems to
optimize mission value. This is to be accomplished in logical or business terms (e.g., mission, business functions, information
flows, and systems environments) and technical terms (e.g., software, hardware,communications), and includes a Sequencing
Plan for transitioning from the baseline environments to the target environment.Thus reducing the risk of buying and/or
building systems that are duplicative, incompatible as well as incurring unnecessary maintenance and/or integration costs.
DATA MANAGEMENT SERVICES DEPARTMENT
The Data Management Services Department is responsible to exercise guidance and management over the availability,
usability, integrity, and security of data assets and the performance of data functions by the adoption, operations and support,
and maintenance of new or improved Data Modelling, Business Intelligence and Data Warehousing processes including
technology implementations, workforce/human resources transformations and enterprise data policies.
APPLICATION SERVICES DEPARTMENT
The Application Services Department is responsible to promote, design, develop and support cutting edge web services, web
portals and mobile, transactional and eCommerce applications systems to bring business value to the clients’ operations.
Also to extend the value and life of legacy systems via integration and interfacing with new developed and commercial off
the shelf (COTS) solutions.
21
(Cont’d)
SHARED SERVICES SYSTEMS DEPARTMENT
To support the development, propagation and implementation of Shared Services for the Government of Jamaica that deliver
high quality multi channel services, valued by MDAs and citizens, and as cost effective as possible, to ensure that the cost
burden to citizens and businesses is reduced.
ENTERPRISE PROCUREMENT DEPARTMENT
To lead the process of investment optimization in the area of ICT, by strategic consolidation, tactical alignment and
standardization of acquisition of ICT assets by the application of modern transformational procurement method, processes
and frameworks with technological compliance enforcement.
The Enterprise Procurement Department is charged with managing and providing oversight for ICT procurement across the GOJ.
PROJECT UPDATES
For this period the Division focused on Projects which have significant impact on the GOJ and eGovJa strategic imperatives
as follows:
The division provided technical analytical services in the areas of Procurement, Data Management, ICT Architecture and
Application functionalities for the selection of solutions for core operational functionalities for the Jamaica Custom Agency
and the Tax Administration of Jamaica. These solutions are Commercial Off- the-Shelf Solutions (COTS).
IMPERATIVE
Improving the ease of doing business
Enhancing and ensuring revenue collection
Reducing transactional costs
GOJ Transformation
Income
22
PROJECT
Manifest Goods Movements – Jamaica Customs
The Company Office of Jamaica’s One-Stop-Shop
Property Tax – TRN
New Integrated Tax Administration System
New Integrated Customs System
CAF
FAMP
HCM
ECM
CTMS
SLB
(Cont’d)
In addition to other solutions that were developed and being deployed to production in stages in respect of the following:
•
Ministry of Finance and Planning (MoFP) and Ministry of Local Government (MLG) joint programme of enhanced
compliance enforcement capabilities of the judiciary, the local authorities and Tax Administration Jamaica, that is aimed
at improving the compliance rate for property tax and augmenting tax collections. Short-term initiatives were identified
that are intended to bolster property tax collections as well as to complement the changes to the Property Tax rate that
came into effect on April 01, 2013. The initiative impacts three systems: Stamp Office Information System (SOIS),
Property Tax System (PTS), and Land Valuation System (LVS). Among the short-term initiative is the use of TRN to
enhance property tax collection.
•
Part of the GOJ’s strategy to improve the “ease of doing business” in Jamaica, the One-Stop Company Registration
Project was initiated as a joint development across eGov Jamaica Ltd, the COJ, HEART, NHT, NIS, and TAJ, with the
objective to present one automated interface at the COJ for business registration, taxpayer registration, registration for
the NIS number and return of statutory deductions.
•
The Jamaica Customs Department’s move to become an Executive Agency on April 1, 2013 with a new fee regime. This new
regime is the Customs Administration Fee (CAF). These changes require significant rewrite of all affected applications.
CONSTRAINTS
23
(Cont’d)
Dr. Thomas Thompson II,
Director, Operations
Support Services
OPERATIONS & SUPPORT SERVICES DIVISION
The Operations and Support Services Division is responsible for the transformation and maintenance of the island-wide
ICT resources that support GOJ’s main information systems. These include IT applications, data/information, technology
infrastructure, and human skills. In discharging its responsibility, the Division is guided by the need to ensure that
stakeholders’ value is developed and protected by conforming to best-practices in the management of ICT investments,
service delivery, risk management, resource management, and performance management.
To achieve it objectives, the division comprises six (6) departments, namely, Network Services, Customer Service and
Operations, Client and Sites Support, Technical Services, Security and IT Risk Management, and Business and Product
Development.
24
(Cont’d)
NETWORK SERVICES DEPARTMENT
The Network Services Department, managed by Miss Sandra Dawkins, Department Head, provides Network (LAN/WAN)
services to all Revenue Services sites across the island. The main responsibilities include:
• Ensuring network infrastructure at all sites meets industry standard and that the sites have reliable and secure network
connectivity to the Data Management Centre.
• Ensuring that Network throughput to sites is adequately provisioned, monitored and maintained.
• The management of Internet Services and Internet connectivity.
Major activities undertaken by the department for the period under review include:
•
Research and design of a Shared Voice Solution - GovTalk - for Ministries, Departments and Agencies (MDAs) within
Government. This solution comprises the implementation of a consolidated voice telecommunications platform to meet
the voice communications needs of the Government of Jamaica (GoJ) for the next fifteen (15) years. Also included in
the solution is a Shared Call Center module with the initial deployment of services at TAJ May Pen. Agencies with call
center needs can benefit from the platform instead of acquiring an isolated solution. The main projected benefit of this
solution is the realization of economies of scale to the GoJ enabling cost savings resulting from calls between connected
entities being routed over the data network thus eliminating carrier charges.
•
A strategy for Wireless LAN (WLAN) for the GoJ. The solution’s architecture is scalable and therefore allows for a
gradual build out based on needs. A Wireless Local Area Network (WLAN) implementation was undertaken at eight
Tax Administration Department (TAJ) offices and also at eGovJa. The implementation at the TAJ offices will allow TAJ
personnel the flexibility to carry out tax education at the tax offices. eGovJa has also deployed a WLAN at eGovJa,
which provide users with company assigned mobile devices access to the network and access to visitors requiring
Internet service while at eGovJa location. The solution that was determined to be most suitable is scalable, uses semiautonomous access points, is centrally managed in a virtual environment and has a built-in captive portal for guest users
that can be setup to operate independent of IT staff.
The Department provided Consultancy Services to a number of clients to assist with procurement and implementation of
ICT solutions to meet their current and future needs. Major projects were done for the following MDAs:
•
Ministry of Health - The Ministry of Health (MOH) Jamaica engaged eGov Jamaica Limited (eGovJa) to conduct an
Enterprise Readiness Assessment (ERA) to determine the organization’s ability to successfully implement a secure
Wide Area Network (WAN) infrastructure – the National Health Information Network (NHIN). NHIN will serve as
a common platform for health information access and exchange across the public facilities and appropriate access for
private sector partners and stakeholders.
•
Forestry Department - Implementation of Structured Cabling Solution, Network Devices, Firewall Cluster and IP
Telephony solution for 170 users across five (5) Forestry Department locations island wide.
•
Development Bank of Jamaica (DBJ) - Structured Cabling Installation, Redesign and Reconfiguration of LAN
Infrastructure for 100 users.
•
Auditor General Department - Structured Cabling implementation at the agency’s new location to facilitate the relocation
of its offices and 120 users.
•
Tax Administration of Jamaica - CCTV and Access Control System Implementation at two TAJ locations.
25
(Cont’d)
CUSTOMER SERVICE & OPERATIONS DEPARTMENT
The Customer Service & Operations Department, managed by Mrs. Constance Vassell, Department Head, is responsible for
the provision of quality customer service to our clients, and that systems are in place to ensure that our clients have access
to accurate information that supports their business operations. The units described below contribute as follows:
The Customer Service Unit provides a single point of contact for eGovJa’s internal and external clients to report faults,
relay information, or seek assistance. The faults are logged and tracked through to completion via the CRM tool, Computer
Associates Service Desk Manager (CA SDM). During the year, three additional licences were acquired to increase
accessibility of the system by our users.
The unit responds to our clients in a timely manner and conducts follow up activities to provide satisfactory resolution
of issues reported. Solutions requested are delivered within the time specified in the Service Level Agreements (SLA).
Additionally, the unit provides statistical reporting on faults to aid with the management of fault resolution. This service is
delivered by a cadre of certified, experienced, knowledgeable and friendly staff.
Computer Operations Unit monitors the performance of the suite of servers on which the systems are hosted, and secures
these systems through regular daily backup routines, which are executed in a manner that facilitates accessibility to the users
24x7. If a disaster should occur at our main campus, we have the capability to quickly fail-over to our hot site located in
Montego Bay in order to resume mission critical services.
Technology Update:
An additional Computer Room Air Conditioning (CRAC) Unit will be installed in Suite I in May 2014 to provide the needed
redundancy in the cooling system for that Suite. Another CRAC unit was also installed in suite II to provide redundant
cooling in that area.
EBS Enterprise Backup Solution Data Protector Implementation:
The existing Amanda backup recovery procedure will be replaced with an Enterprise Backup Solution (EBS). Training on
the backup software Data Protector was completed and the solution was implemented and is presently being tested.
The Data Protector application is a backup and disaster recovery software that provides reliable data protection and high
availability for our expanding mission critical data. The current solution has a number of limitations including longer
recovery time, more tapes used during backup and does not support online database backups.
The Data Protector will remove these limitations as well as provide comprehensive support for leading operating systems,
applications and infrastructure. Data Protector provides comprehensive virtual environment support by managing backup
and recovery for all hypervisors including VMWare and Hyper-V. It also provides features such as integrated cloud backup,
Storage Systems - 3Par Instant Recovery, de-duplication which provides data compression and eliminates duplicate copies
of repeating data.
Update on NASTART:
The NASTART software media management appliance was effectively implemented and has so far provided the media
library with better control and distribution of software. The solution has also allowed for faster turnaround time on software
requests, engineers are able to simultaneously access applications, and the tracking of product key usage has been made
easier.
26
(Cont’d)
TECHNICAL SERVICES DEPARTMENT
The Technical Services Department, led by Mr. Claude Lindo, Department Head is responsible for the acquisition and
management of eGovJa’s core operations infrastructure, including hardware, power infrastructure, operating systems and
specific middleware. The department also provides guidance and support in these areas to the Government of Jamaica’s
Revenue Services Departments and other government agencies.
The department’s long-term strategy of ensuring optimal infrastructure capacity and availability, as well as reducing
eGovJa’s risk exposure, continued during this past financial year ended March 31, 2014, through several major activities:
•
Migration of several key applications to current platform versions to ensure the availability of technical support from
the respective vendors, including the Customs Data Warehouse, Customs Revenue Accounting, Tax Portal and Payment
Gateway.
•
Upgrade of eGovJa's Windows Server and Microsoft Exchange ecosystem to provide additional features, such as support
for the integration of additional types of mobile devices, and additional storage capacity.
•
Expansion of eGovJa's virtual server infrastructure to include the acquisition of additional storage and compute capacity
to support a number of new projects to enhance revenue collection and tracking.
•
Enhancement and improvement of the power infrastructure under management, including:
• Replacement and repair of the UPS units and associated components at various Tax Administration Jamaica (TAJ)
and Jamaica Customs Agency (JCA) locations, including Customs Seaboard Warehouse and TAJ King Street.
• Procurement of prime-rated generators, including Customs NMIA.
• Maintenance of eGovJa’s generators to ensure reliable standby power.
•
Procurement and commissioning of a new primary Computer Room Air Conditioning (CRAC) unit for eGovJa’s Main
Computer Suite.
•
Procurement and deployment of endpoint devices for TAJ and JCA, e.g. handheld scanners, endorsers and cash drawers.
•
Support for the FAMP project portfolio, including the provision of infrastructure support to the Central Treasury
Management System and other sub-projects: execution of procurements, infrastructure assessment, evaluation, technical
guidance, solution specification, testing and deployment of equipment to client sites.
The department continues to provide hosting and support for our clients' mission critical, core applications.
27
(Cont’d)
CLIENT AND SITE SUPPORT DEPARTMENT
The new mandate of eGov Jamaica Limited (eGovJa) and its alignment with its parent ministry, the Ministry of Science
Technology, Energy and Mining has brought a new focus and attention to the Information Technology needs of the wider
Ministries, Departments and Agencies (MDAs) of the Government of Jamaica. This new focus requires the strengthening of
eGovJa’s capacity as the implementing arm for IT solutions and its ability to provide and maintain these solutions.
The Client and Site Support Department (CSSD), which is comprised of three units, namely: Site Support, Desktop Support
and Vendor Relationship Management, is moving to strengthen its capacity through the formulation of internal operations
policies and procedures. The department is charting the course for institutional strengthening and capacity building for
the strategic positioning of eGovJa in pursuit of new pathways and engagements necessitated by our new mandate and the
need to expeditiously develop new ecosystem for e-government business solutions, which will integrate efficiencies and
effectiveness in government and governance.
The CSSD under the leadership of Mr. Crafton Jennings, Department Head, is charged with the overall responsibilities for
providing the desktop support and remote services primarily to all Revenue Agencies across the island, such as the Tax
Administration Jamaica (TAJ) and the Jamaica Customs Agency. The units provide interfaces between eGovJa and the
Ministries, Departments and Agencies (MDAs) of the Government of Jamaica (GoJ), Business Partners, and Vendors.
The main strategic role of the Client and Site Support Department is to provide technical assistance and fault resolution
to clients for all systems that eGovJa provision via our Gov-Connect Wide Area Network (WAN) as well as strategic
engagements of technology vendors and business partners via our Vendor Relationship Management Unit.
The Desktop and User Support Unit provides technical support to end users on the client side of eGovJa service delivery
platform via Gov-Connect. This team provides support throughout the Kingston and St. Andrew Metropolitan Region.
The Site Support Unit provides technical support to users outside of the Kingston and St. Andrew Metropolitan Region.
Presently, the teams are based at TAJ, May Pen and Montego Bay, and eGovJa’s headquarters with each team covering
a specific geographic region. The skill-set of the Site Support Engineers covers areas such as desktop support, computer
hardware support, networking support, and electrical, standby generator and uninterruptible power supply (UPS)
infrastructure support.
The Vendor Relationship Management (VRM) Unit acts as the main liaison between eGovJa, its technology vendors and the
service providers particularly for matters related to policies and agreements. The resultant effect of the VMU’s interaction
will not only yield suppliers of goods and services but will also provide for capacity building and institutional strengthening
in line with eGovJa’s emerging business strategies. The creation of partnerships and Memorandum of Understandings
(MOUs) will be integral as well as the ability to define/develop technical cooperation, resource sharing and service delivery
methodologies on behalf of the Government of Jamaica.
28
(Cont’d)
SECURITY & IT RISK MANAGEMENT DEPARTMENT
The Security and IT Risk Management Department, under the leadership of Mr. Phillip Freckleton, Department Head,
brings together all aspects of security under a unified management structure.
The department manages IT related risks to support the achievement of the company’s objectives and implements appropriate
controls to ensure that the company’s information and infrastructure are protected against security threats.
The key responsibilities of the department are:
IT SECURITY OPERATIONS
IT Security Operations designs and implements security controls to effect the company’s information security policies.
The department deploys and manages a suite of security solutions to ensure the company’s data and systems are protected
from unauthorized access, use, disclosure, or disruption. The solutions in place also aims to reduce the vulnerabilities of
the company’s systems.
IT RISK MANAGEMENT
IT Risk Management develops and executes the processes by which the company manages its IT related risks. This is
achieved through a team of IT Risk Analysts, who ensure that these risks are managed in accordance with the company’s
overall Risk Management Policy. The department also manages and coordinates the company’s Disaster Recovery and
Business Continuity Planning programs.
IT SECURITY POLICY AND COMPLIANCE
IT Security Policy and Compliance ensures consistent implementation of information security, the department leads the
development of the company’s security policies and enforces compliance across functional lines. The Security Policy and
Compliance function has on-going responsibility for the development, maintenance and continuous improvement of the
Information Security Management System.
PHYSICAL SECURITY
Physical Security develops and administers methods and controls to protect the company’s employees, computer systems
and physical assets from natural or man-made threats.
The Physical Security function previously reported to the Administration Department and its transfer to the department has
allowed for a greater level of coordination between all aspects of security.
2013/2104 HIGHLIGHTS
For the 2013/2014 fiscal year, the department focused on building capacity and strengthening the processes for managing
security. The major initiatives included:
•
Implementing an Information Security Management System (ISMS). This security management framework will ensure
29
•
•
•
(Cont’d)
a consistent company-wide approach to information security and bring the company’s information security risks
under explicit management control. The project seeks to implement a security management framework that meets the
requirements of the ISO/IEC 27001 Standard for Information Security Management Systems.
Strengthening the disaster recovery planning processes by updating and exercising the company’s Disaster Recovery
Plan (DRP) and supporting procedures to ensure that eGovJA is able to restore mission critical systems and services
in the event of a service disruption at our primary facility. Services will be restored in accordance with the customer’s
defined requirements for recovery point objective (RPO) and recovery time objective (RTO).
Implementing an integrated video surveillance and access control system to automate access control processes and
ensure that only authorized persons are allowed access to sensitive areas. The video surveillance component allows the
Physical Security Team to proactively monitor activities in the facility and improves our ability to detect and respond
to physical security events.
Upgrading the company’s perimeter defenses by ensuring that critical systems are at the most releases.
As part of the capacity building programme, members of the team participated in following training courses:
• ISO 27001 Implementation
• Certified Ethical Hacking
• ISO 22301 Business Continuity Planning
• Occupational Health and Safety
SUPPORTING INITIATIVES FOR 2014/2015
1. Complete the implementation of the ISMS and develop processes for on-going maintenance and improvement.
2. Complete the deployment of the Security Information and Event Monitoring (SIEM) solution to improved security
3.
4.
5.
6.
7.
8.
intelligence.
Improve vulnerability and threat management processes.
Continual improvement and testing of the business continuity management processes, including the incorporation of
new data centre services.
Implement security incident management procedures to limit potential damage caused security incidents by detecting
and identifying incidents, responding appropriately and preventing reoccurrence.
Develop and implement comprehensive security awareness training.
Implement end-point protection systems to prevent loss or unauthorized access to data stored on mobile devices or
removable media.
Upgrade security infrastructure, including the implementation of security forensics and analytics capability.
30
(Cont’d)
BUSINESS & PRODUCT DEVELOPMENT DEPARTMENT
The Business & Product Development (BPD) department has primary responsibility for business growth, positioning and
increasing the influence of the company in the market place. The department’s objectives are to:
• Develop and maintain strategies for target markets and clients;
• Identify and develop relationships with clients and strategic partners; and
• Lead the process of development and marketing of new products and services.
2013/2014 ACHIEVEMENTS
Under the leadership of Dr. Thomas Thompson - Senior Director and Mrs. Anika Shuttleworth - Department Head, despite
the many challenges the Department achieved the following:
• Marketed the services offered by the company.
• Increased (non-subvention) revenue by leveraging existing ICT assets and marketing of new products and services.
Significant revenue was generated from selling the GOJ Validation Web Services to insurance companies, banks, etc to
assist with their fraud reduction efforts.
• Led the rebranding of the organization from Fiscal Services Limited to eGov Jamaica Limited.
• Collaborated to manage the development of the new corporate website to improve the brand image and marketing of the
products/services. This website was launched in April 2013.
• Provided oversight to the development of the corporate Intranet that was launched in March 2014.
• Designed and published the organization’s first annual Customer Satisfaction Survey in March 2014 to measure our
clients’ perception of us and their degree of satisfaction with our service offering.
• Provided support to the Ministry of Health in drafting their ICT Strategic Plan and facilitated the design of the National
Health Information Network (NHIN) that will connect the hospitals and health centers.
• Developed relationships with clients and strategic partners. Support provided to the Jamaica Customs Agency in their
planning for the procurement and implementation of the ASYCUDA system.
2014/15 OBJECTIVES
• Increase revenue growth by at least 5% over the previous period.
• Achieve an 80% customer satisfaction rating through the execution of a new Customer Experience Strategy for the
organization specially designed to enhance customer relationships.
• Continue enhancing the image of the organization and develop relationships with clients and strategic partners.
• Identify and lead the process of development and marketing of new products and services.
• Continue recommending strategies for business process improvement and increased operational efficiency.
• Develop strategies for and facilitate eGovernment initiatives in alignment with the organisation’s mandate to improve
the service delivery by government to its customers (citizens and businesses).
31
(Cont’d)
Mrs. Mitsy Durrant,
Director, Human
Resource Management &
Administration
HUMAN RESOURCE MANAGEMENT & ADMINISTRATION DIVISION
The Human Resource Management (HRM) and Administration Division is responsible for setting the strategic direction for
all human resources functions, initiatives, policies and processes to support the overall vision and strategic objectives of
the organization. The Division is also responsible for the physical work environment, compliance with health and safety
requirements, asset management and for various facility-related business operations.
HUMAN RESOURCE MANAGEMENT
The transformation process that started in 2011, against the background of the organization taking on its expanded mandate
and the need to restructure the organization, continued into the year under review with much success. The Human Resource
Management Department has provided effective management of the human capital within eGov Jamaica Limited during
this transformation process. New policies and programmes were developed and implemented and the Department played
a significant role in acquiring and developing staff and aligning their skills, competencies and expertise to the goals and
objectives of the organization.
The Corporate Strategic Objectives, along with some of the achievements of the Human Resource Management Department
are as follows:
STRATEGIC GOAL 1: Provide an organizational framework for building an engaged, talented and motivated workforce
while ensuring an environment that optimizes productivity, efficiency and effectiveness.
Related Division Objective: To conduct an effective organizational review that will facilitate efficient business management
32
(Cont’d)
What we have accomplished:
Organization Development
1. Obtained approval for the new Organization Structure from the Ministry of Finance and Planning, effective October 1,
2013.
2. Ratified the organization's Establishment and all posts and developed a manpower plan for the organization.
3. Informed staff of the changes in level, salary structure, established posts and divisions/departments/units.
4. Confirmed the officers who were in transitional roles, based on the approved structure.
5. Employees were advised of the change of name of the organization from Fiscal Services Limited to eGov Jamaica
Limited.
Policy Formulation
1. Reviewed Human Resource Management Policies and Procedures, based on feedback from the Ministry of Finance.
2. Revised Reward and Recognition Policy in line with the Guidelines and Reference for Giving Recognition and Reward
Policy Framework.
3. Obtained approval of the Internship Policy based on the signed Memorandum of Understanding between the organization
and three tertiary institutions in the area of Information, Communications and Technology.
4. Ensured compliance with legislations, policies, procedures and addressed concerns raised in Audit Reports of Human
Resource functions and activities.
STRATEGIC GOAL 2: To provide an organizational framework and environment that optimizes productivity, efficiency
and effectiveness.
Related Division Objective: To promote and facilitate continuous development of staff and position them for continued
success
Human Capital Development
1. Provided learning and developmental opportunities to support employees with an increase of 25 training interventions
and seminars.
2. 24 Employees received financial assistance, in comparison to 7 employees who benefitted the previous year.
STRATEGIC GOAL 3: To improve employee productivity and the results produced by the organization, as measured by
targets.
Related Division Objective: To create and maintain a performance driven organization
Performance Management
1. Realized 98% completion of Performance Appraisals for the period ended 2012/13.
2. Updated majority of the Job Descriptions to reflect congruence with the output focussed Performance Management and
Appraisal System (PMAS).
3. Provided ongoing support to the Management team in the completion of Work Plans at the Divisional and Individual
level.
33
(Cont’d)
STRATEGIC GOAL4: To attract and retain the most suitably qualified human resources to achieve organizational
objectives.
Related Division Objective: To ensure timely and efficient methods that support and enhance efforts to recruit, select and
retain the best
Recruitment and Selection
1. Ramped up in recruitment and selection initiatives to fill outstanding vacancies, which resulted in a total of nineteen
(19) new hires.
2. Strengthened business processes that support the recruitment and selection process.
3. Hosted training for members of the Senior Managers/Managers/Supervisors on ‘Interviewing Techniques and Skills’.
4. Conducted staff orientation programmes for new employees to ensure that they are fully immersed in the organization.
5. Promoted the organization as a positive career choice through its Internship and Summer Work Programmes, where 27
and 20 students, respectively, participated in the programme.
STRATEGIC GOAL 5: To build a quality work environment and to enhance staff welfare services
Related Division Objective: To have a highly engaged and motivated workforce
1. Revised the Reward and Recognition Programme so as to promote a culture of recognition for excellent performance.
2. Enhanced the effectiveness of internal communications by keeping staff abreast of changes within the organization,
utilizing the various media such as Staff Meetings, Divisional/Departmental meetings, newsletters and emails.
3. Enabled flexibility in the workplace that balanced the needs of employees and the job with its staggered hours and
telecommuting programme, where 30 employees participated in the telecommuting programme.
4. Developed, implemented and monitored the initiatives highlighted in the Action Plan of the Employee Satisfaction
Survey.
5. Procured the services of a canteen concessionaire and improved the canteen facilities in accordance with health standards.
6. Provided sensitization sessions on a range of staff welfare services such as pension, health insurance, health and wellness
fairs, and retirement counselling.
ADMINISTRATION DEPARTMENT
The Administration Department has responsibility of providing support services to the organization in the areas of
communication, office services, records management, transportation, property management, stores management and
ensuring that the physical environment of the organization is supportive to the overall operational objectives of the entity so
as to facilitate production aimed at satisfying client’s needs.
34
(Cont’d)
Some of the Corporate Strategic Objectives of the Administration Department are:
• To enhance the value of the property, improve safety and security for staff in an effort to increase the morale of employees.
• To replace old, obsolete, defective equipment including office furniture in order to reduce operating costs to include:
a) Replacing air conditioning packaging unit to enhance cooling capabilities;
b) Implementing chair replacement project;
c) Improving the electrical wiring of the building
d) Improving fire-fighting equipment
e) Improving plumbing fixtures and fittings throughout the building
•
•
To implement policy and safety changes relating to the Department, as well as the organization.
To improve efficiency and operations of company’s motor vehicle fleet.
What we have Achieved:
•
•
•
•
•
•
•
•
•
•
•
•
•
Replacement of the Air Conditioning Units for the Finance and HRM Departments and Computer Suite I and II. However,
the installation of the unit for the Finance and HRM Departments was put on hold due to budgetary constraints.
Refurbishing of the Perimeter Fence.
Refurbishing of Canteen I, Conference Room, Y2K Meeting Room and Guard House.
Repairs and Replacement Chairs and Conference Table for Y2K Meeting Room.
Modification of Hand Rails located on Buildings I & II.
Construction of Blast Wall for Gas Cylinder.
Procurement of One Toyota Innova Motor Vehicle.
Procurement & Replacement of Canteen Equipment.
Procurement of Hurricane Proof Windows for Buildings I & II.
Procurement of Additional Fire Prevention Equipment.
Establishment of the Occupational, Health and Safety (OSHA) Committee.
Produced first draft of the OSHA Manual.
Procurement of LED lights for generator enclosure.
Additionally, a number of service-related contracts were reviewed and entered. Contracts entered into for which services
were commissioned during the period, were: servicing and maintenance of canteen equipment, maintenance services for the
Air Conditioning and Ventilation Equipment, Closed User Group and Janitorial services, to mention a few.
During the period under review, the Department also experienced ongoing changes, as well as the many financial and
budgetary support challenges that resulted in financial resource limitations. Notwithstanding the challenges, the Department
remained focused and committed to using the limited resources available in order to provide the services required. The
Department, therefore, is committed to continue providing development and support services to the operational and strategic
programmes of the organization, at standards and quality aimed at satisfying both our internal and external clients.
35
(Cont’d)
Ms. Marcia Jennings,
Director, Finance &
Planning
FINANCE & PLANNING DIVISION
The Finance and Planning Division is responsible for the control of all financial, strategic and operational planning activities
of the organization. The division among other things, gives support to the other divisions and departments through the
provision of:
• Accurate and reliable financial information.
• Sound fiscal policy advice, as well as disbursement of financial resources and ensuring that adequate resources are
available.
• Coordinate and develop the organization’s Strategic and Operational Programmes.
The division is currently comprised of two (2) departments, namely; Finance Department and Planning & Information
Management Department.
Each department has its own sets of performance objectives. The general accomplishments of each department for the fiscal
period ended March 31, 2014 as indicated below:
FINANCE DEPARTMENT
The Finance Department is responsible for the production and analysis of financial information, which includes management
reporting, financial analysis and forecasting. Additionally the department has the responsibility to ensure that the organization
is in compliance with the Government financial requirements, as well as those of other regulatory bodies. The department
produces and uses financial and related information to manage and initiate operational activities to meet organizational
objectives.
For the fiscal period under review, the department continued to provide vital support to all divisions and departments within
36
(Cont’d)
the organization. The following are some of the continued achievements of the Department for the year:
•
•
•
•
•
•
•
Prepared year end accounts in a timely manner, thus facilitating the year end audit for March 31, 2014. This helps to
ensure the submission of the Annual Report within the statutory deadline.
Received an unqualified audited opinion from the external Auditors.
Prepared timely monthly financial statements and reports thus facilitating management and the Board of Directors to
make informed decisions.
Monitored our budget closely to ensure that expenditures were kept within budget.
Undertook daily cash flow and working capital management to provide ongoing support to the operations of the company.
Continued planning and forecasting cash flow needs for the company.
Continued to work closely with all other Divisions and Departments within the organization so that all contractual
commitments for purchase of goods and services were completed in a timely manner.
PLANNING & INFORMATION MANAGEMENT DEPARTMENT
The Planning and Information Management Department has the responsibility to coordinate and develop the
organisation’s Corporate Strategic Plan, conduct periodic reviews, and develop in-house information systems required to
generate reports on the implementation of programmes by the Operations and Support groups and other Departments of
the organisation.
Additionally, the Department monitors and analyses operational results to evaluate accomplishments against established
objectives. This is undertaken in order to ensure that the information garnered is clear, concise and valid to the
organisation’s operations, which is vital in the decision making process of Senior Management in constant provisioning of
services to our clients.
Notwithstanding the efforts made in this regard, the department has been faced with various challenges but manages to
maintain achievements in the following areas:
•
Spare heading the development of the 2014-15 Corporate Plan and Budget
•
Conducted Operational Reviews and the production of monthly reports
•
The review, analysis and production of Expenditure Statements for respective programmes
•
Production and submission of the 2013 Annual Report to the MSTEM
•
•
•
Continuous update and maintenance of eGov’s website
Production of various reports, presentations and documents for Executive Management.
37
(Cont’d)
INTERNAL AUDIT DEPARTMENT
The Internal Audit Department has the responsibility of evaluating the activities of the organization particularly in the area
of internal controls.
This is accomplished by conducting audit reviews (financial, operational, IT, compliance) and reporting on the extent to
which the organization is in compliance with policies and relevant regulations.
During the period 2013 -2014, the Department was able to accomplish the following:
• * Recruitment of Financial/Operational Auditor in October 2013.
• Research and apply best practices in accordance with International Standards.
• Completion of approximately 55% of the planned audits.
• Drafting and obtaining approval of the Terms of Reference and Audit Charter by the Audit Sub- Committee.
• Preparation of the 2014/2015 Audit Plan which was done by deriving a hierarchy of areas to be reviewed based on risk
criticality and alignment to the organization’s strategic and operational objectives.
• Initiate Board Effectiveness Seminar for Audit Committee.
• Continued staff development through training.
* The recruitment of the Financial/Operational Auditor in October 2013 has added valuable resource to the Department.
The Department is committed to fulfill its mandate to the organization with the aim of strengthening controls so that
efficiency can be achieved in every area of the company’s operations.
38
Project Highlights
ONE STOP COMPANY/BUSINESS REGISTRATION FORM (SUPER FORM)
The Government of Jamaica (GOJ) in an effort to improve the competitiveness of Jamaica’s business environment is
reducing or eliminating bureaucratic impediments through the re-designing and simplifying of targeted business processes
and with the use of appropriate Information Technology (IT) solutions to achieve this objective.
In this regard, the process for registration of a new business name or company is being simplified by the introduction and
use of a single form. This form (referred to as the “Super Form”) is to be completed and submitted by the applicant at the
Companies Office of Jamaica (COJ) and will eliminate the process that requires the completion of multiple forms as well
as visits to multiple GOJ agencies.
For registration of a new company and business name, the consolidated SuperForm eliminated the need to visit the following
agencies:
• Tax Administration of Jamaica (TAJ) -for registration and receipt of a Taxation Registration Number (TRN), registration
for General Consumption Tax (GCT) and for obtaining a Tax Compliance Certificate (TCC)
• National Insurance Scheme Office (NIS)
• National Housing Trust (NHT),
• Human Employment And Resource Training Trust (HEART).
The project commenced in 2012 and was fully automated and deployed to the public on April 07, 2014.
eGov Jamaica role included the provision of project management services and software development services to allow
integration of the Companies Office ‘Registration System’ with TAJ systems, namely TRN, TCC and GCT via the use of
web services technology.
eGov Jamaica Limited had responsibility to gather, analyze and validate user requirements from both the TAJ and COJ as
well as establish the scope of the project during this phase of implementation. The scoping and data mapping exercises were
in an effort to have the information being captured by the COJ systems translated correctly to the TAJ systems to ensure the
desired registration outcome in each scenario.
During the course of the project, the Statistical Institute of Jamaica (STATIN) required all entities to conform to the Jamaica
Industrial Classification (JIC) 2005 standard for occupation (business nature) classification. This resulted in a sub project
for the TAJ to map their existing 1987 and ad hoc business nature codes to the 2005 standard thus allowing eGov to validate
and execute this change in the production systems.
The objective of real time registration of companies or business names at the TAJ for TRN, GCT and TCC has been
achieved through a network of service calls with responses received for valid requests being returned to the COJ in a matter
of seconds.
39
Project Highlights
(Cont’d)
NATIONAL SECURITY INTEREST IN PERSONAL PROPERTY (NSIPP)
COLLATERAL REGISTRY
The implementation of a Secured Transaction Framework by the Government of Jamaica was brought about by the passing
of the Secured Interest in Personal Property (SIPP) Act on December 31, 2013 and the implementation of a national collateral
registry subsequently dubbed the National Security Interest in Personal Property (NSIPP) Registry on January 02, 2014.
The project was implemented through the collaborative effort of the Ministry of Industry Investment and Commerce (MIIC),
Inter-American Development Bank (IDB) through Compete Caribbean, eGov Jamaica Limited (formerly Fiscal Services
Limited), Companies Office of Jamaica (COJ),Jamaica Promotions Corporation (JAMPRO) and the solution provider
Paradigm Applications.
The end result of the Secured Transaction Framework campaign will be to modernise the quality and availability of domestic
credit to the private sector, while effectively minimizing the risks of non-payment of loans. This will allow micro, small
and medium enterprises greater access to loans as they will be able to use movable property as collateral to secure loans as
opposed to land and buildings whilst reducing the potential loss lenders may face from non payment as they now have assets
they can seize to recover the value of the amount owing if the need arises.
In August 2013 eGov Jamaica Limited was contracted to manage the implementation of the collateral registry solution
with responsibility to identify a suitable provider of a collateral registry solution and undertake evaluation exercises of
various vendors to this end. Recommendations were made to the COJ , the entity with responsibility for the collateral
registry, and a solution selected based on the vendor responses to the requirements provided and application demonstrations.
Joint Application Design sessions were held with eGov, COJ and Paradigm along with input from MIIC and the final
requirements determined and the system built to specifications. Application training and user acceptance testing was carried
out and the relevant modifications and sign offs received in time to have the system soft launch on December 19, 2013, and
official launch to the public on January 02, 2014, as scheduled within the fixed budget previously agreed with the financing
stakeholders. eGov Jamaica Limited provided post implementation support to the COJ up to March 31, 2014.
40
Project Highlights
(Cont’d)
FISCAL ADMINISTRATION MODERNIZATION PROGRAMME (FAMP)
BACKGROUND:
The Inter-American Development Bank (IDB) has provided loan financing to the Government of Jamaica (GOJ) for
financing of the GOJ’s Fiscal Administration Modernization Program (FAMP) project. The loan of $USD 60 million dollars
was signed on December 9, 2011 and project execution commenced in November 2012.
The main objective of the Program is to support the GOJ in achieving a sustainable fiscal position by the strengthening
the MOF’s institutional capacity to effectively, (a) Improve Customs and inland tax collections and (b) Manage debt and
government payment operations.
The Program comprises four (4) components with related Information and Communications Technology (ICT) elements as
follows:
1. Component I. Modernization of the Tax Administration: Systems for modernizing of the physical and technological
infrastructure, of foremost importance, the acquisition of a new integrated tax administration system.
2. Component II. Strengthening Customs Control and Security: Various ICT systems including C87, Risk Management,
Business Intelligence (BI), electronic manifest, Warehouse and Human Resources (HR) systems.
3. Component III. Strengthening the Debt Management System: Systems for strengthening the front, middle and back
office operations of the Debt Management Unit (DMU).
4. Component IV. Strengthening the Central Treasury Management System: Modernization of the technological and
physical infrastructure of the Accountant General Department.
Given that ICT constitutes a large portion of the program delivery, the Bank and the Ministry of Finance agreed
that eGov Jamaica Limited, the primary government-owned provider of ICT services, would provide the ICT
procurement and consultancy services required for the achievement of the Program objectives. Accordingly
as of November 2012, eGov Jamaica Ltd. has been undertaking procurement of ICT items for the program.
PROJECT STATUS:
Major ICT procurements and related project implementation status to date (May 2014) are as follows:
Item
Agency
1 Integrated Tax Administration TAJ
System
2 Integrated Customs
Management Systems
3 Human Resources
Management system.
4 Enterprise Content
Management System
5 Computer Hardware
JCD
TAJ JCD
TAJ JCD
TAJ JCD
Comments
Contract awarded to Fast
Enterprise (USA) for new ITAS
system.
Contract awarded to UN for
ASYCUDA World software.
Phase one (1) of the two (2)
phase procurement process
has been completed.
Bid evaluations are in progress.
Acquisition of numerous
hardware items has been
undertaken.
Status
Implementation to commence May 2014.
Implementation to commence mid 2014.
Implementation in progress.
41
Project Highlights
(Cont’d)
NATIONAL IDENTIFICATION SYSTEM (NIDS)
The case for a National Registration System for Jamaica was first discussed in the 1970s. The concept has now evolved,
however, into a more comprehensive National Identification System (NIDS), which will provide a comprehensive and
secure structure to capture and store personal identity information of individuals. It will become the primary source for
identity assurance and will provide a process to improve the governance and management of social, security and economic
programmes.
In August 2012, eGov Jamaica Limited (then Fiscal Services Limited), entered into a MOU with the government of Jamaica,
acting through the Office of the Prime Minister’s (OPM) National Registration Unit. Through this MOU, eGov Jamaica
is providing technical ICT advice and guidance to the project team and supporting the OPM in the management of the ICT
consultants engaged to design the NIDS ICT Architecture. The specific tasks related to this consultancy address the design
and costing of the NIDS, and provision of the ICT plan for its development and implementation.
The objectives are to undertake a comprehensive Business and Process Re-Engineering exercise to enable the government of
Jamaica to improve and/or establish efficient and effective processes for identity management and support implementation
of the NIDS.
Features of the NIDS
• Capture and storage of personal identity information (civil and biometric) through an enrollment process at birth or at
any age thereafter;
• Issuance of a National Identification Number (NIN) and a multi-purpose card, for every Jamaican citizen and person
ordinarily resident in Jamaica;
• Online Identity Verification Service to verify identity; this online Identity Verification Service will be operated as feefor-service to provide revenue that will help support and sustain the NIDS.
Benefits of the NIDS
It is intended that the implementation of a NIDS will (i) enhance the efficiency and effectiveness of e-government with
the use of a unique national identification number, creating linkages between entities and providing the following services:
citizen to government (C2G), government to citizen (G2C) and government to government (G2G) among others;
(Ii) improve the delivery of state social benefits through accurate identification of beneficiaries;
(Iii) create a uniform standard and process of identity verification; (iv) increase compliance of critical obligations to the
state ( including tax collection); (v) strengthen immigration and border control management and (vi) improve governance
and management of economic and security programmes.
The following deliverables have been completed by the consultants, who have been working since January 2014:
• A Needs Assessment that takes into consideration existing bodies of work, ongoing and planned initiatives, and
constraints that relate to identification systems;
• A conceptual NIDS Architecture design based on identified needs and gaps, including the refinement/re-engineering of
Business Processes;
• A Detailed System and Architecture Design that builds and expands on the conceptual design.
42
Project Highlights
(Cont’d)
The remaining deliverable is an Implementation/Action Plan that includes a cost analysis and a risk assessment with
mitigation measures. The submission of the final report and culmination of the consultancy is scheduled for June 2014.
In addition to the ICT consultancy, there are four other key technical consultancies relating to, a Legal Framework Review;
Communication and Behavior Change Strategy; Institutional Framework Analysis; and Economic Assessment (Cost
Benefit Analysis) and audit which are at various stages. All five consultancies comprise the preparatory phase of the NIDS
project, which is scheduled to end in March 2015 following which the related procurement procedures will take place for
implementation of the NIDS to commence in 2016, subject to the availability of funding.
INTEGRATED TAX ADMINISTRATION SYSTEM (ITAS)
In 2009/2010, Tax Administration Jamaica (TAJ) embarked on an extensive process of reviewing and redefining new
business processes aimed at achieving higher levels of efficiency and effectiveness as well as conforming to international
best practices. In January 2014, TAJ acquired a configurable web-based Commercial Off The Shelf (COTS) Integrated Tax
Administration System, called GenTax, to support its new business processes.
GenTax effectively replaces the bespoke Integrated Computerized Tax Administration System (ICTAS) and the Jamaica Tax
Portal (JTP) systems on a phased basis. The Taxpayer Registration Number (TRN) system is also expected to be replaced
over time.
GenTax will also interface with the existing TAJ customer care facility, Cashier System, Stamp Office Information System
(SOIS) and the Automated Motor Vehicle Systems (AMVS), as well as the Customs Systems, National Housing Trust, and
other interfaces as needed.
This new Integrated Tax Administration System (ITAS) will cover all core functions of TAJ:
• Implementation of a Management Information System (MIS).
• Implementation of the Functional Business Processes with “case tracking” technology.
• Implementation of work flow and work allocation based on risk management for TAJ core business processes.
• Implementation of Electronic Filing, Payment, Enquiry, Taxpayer News, FAQ, Forms download and e-mail capability.
GenTax is a browser-based, platform-independent, and SOA-compliant application. It operates on industry standard
hardware, operating systems, and relational database management systems. GenTax version 9 (released in July 2012) is
multi-platform and multi-device ready, accessible on any computer, tablet, or smart phone using a standard web browser and
providing secure access to users from multiple office locations.
Activities for the ITAS project execution phase commenced in February 2014 and will progress over the next two (2) years
to roll out the GenTax application in three (3) stages: May 2014 – Dec 2014, Jan 2015 – Sept 2015, and Oct 2015 – Mar
2016.
eGovJa has been and remains intimately involved in the ITAS project in various capacities. Our active participation dates
back to the TAJ business process review stage, through the procurement stage and is continuing during the implementation
of the GenTax system. A number of eGovJa staff will be working full-time out of the ITAS project office in various roles
such as Technical Specialist, Conversion Specialist, Developer, Business Analyst, Quality Assurance Analyst, while others
will provide support, as needed, in the areas of Database Management, System and Network Administration.
43
44
FINANCIAL
STATEMENTS
45
46
Directors’ Report
The Directors present herewith the audited Financial Statements for the year ended 31, March 2014. The
company provides efficient, cost effective, quality information systems and support services primarily to the
Revenue Departments and other Government agencies as directed by the Ministry of Science, Technology,
Energy and Mining. The Board of Directors' and the Divisions and Departments' Reports contain further
information on the business activities of the company.
1.
Financial Results
Highlights of the Year:
•
•
Turnover
Net (Deficit)/Surplus
2014
$'000
1,267,308
(75,772)
2013
$'000
1,231,504
25,495
2.
Dividend
The directors do not recommend payment of a dividend.
3.
Directors
The names of the Directors during the year are given on page 5 of the Annual Report.
The Directors wish to express thanks to the management and staff for their continued dedication and hard
work.
By Order of the Board
____________________________
Director
47
Independent Auditors’ Report
To the Members of
eGov Jamaica Limited (formerly Fiscal Services Limited)
Report on the Financial Statements
We have audited the accompanying financial statements of eGov Jamaica Limited (formerly Fiscal Services Limited),
set out on pages 50 to 80, which comprise the statement of financial position as of 31 March 2014 and the statements
of comprehensive income, changes in shareholder’s equity and cash flows for the year then ended, and a summary of
significant accounting policies and other explanatory information.
Management’s Responsibility for the Financial Statements
Management is responsible for the preparation of financial statements that give a true and fair view in accordance with
International Financial Reporting Standards and with the requirements of the Jamaican Companies Act, and for such
internal control as management determines is necessary to enable the preparation of financial statements that are free
from material misstatement, whether due to fraud or error.
Auditors’ Responsibility
Our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit in
accordance with International Standards on Auditing. Those standards require that we comply with ethical requirements
and plan and perform the audit to obtain reasonable assurance about whether the financial statements are free from
material misstatement.
An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial
statements. The procedures selected depend on the auditor’s judgment, including the assessment of the risks of material
misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor
considers internal control relevant to the entity’s preparation of the financial statements that give a true and fair view in
order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion
on the effectiveness of the entity’s internal control. An audit also includes evaluating the appropriateness of accounting
policies used and the reasonableness of accounting estimates made by management, as well as evaluating the overall
presentation of the financial statements.
We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion.
48
Members of eGov Jamaica Limited (formerly Fiscal Services Limited)
Independent Auditors’ Report
Page 2
Opinion
In our opinion, the financial statements give a true and fair view of the financial position of eGov Jamaica Limited (formerly
Fiscal Services Limited) as at 31 March 2014, and of its financial performance and cash flows for the year then ended
in accordance with International Financial Reporting Standards and the requirements of the Jamaican Companies
Act.
Report on Other Legal and Regulatory Requirements
As required by the Jamaican Companies Act, we have obtained all the information and explanations which, to the best of
our knowledge and belief, were necessary for the purposes of our audit.
In our opinion, proper accounting records have been kept, so far as appears from our examination of those records, and
the accompanying financial statements are in agreement therewith and give the information required by the Jamaican
Companies Act, in the manner so required.
Chartered Accountants
15 July 2014
Kingston, Jamaica
49
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80
0
0
0
0
0
0
17
15.5
31
51.5
32.5
53.5
65.5
25.5
3.5
32.5
Other Board Member 1
0
0
0
0
0
53.5
0
0
Chairman of the HRM Subcommittee
103.5
Chairman of the Finance Subcommittee
0
36
127.5
Chairman of the Technical
and R&D Sub-committee
0
Chairman of the Audit Subcommittee
144
Chairman of the Board of
Directors
Position of Director
Fees
($’000)
Motor Vehicle Upkeep/
Travelling
or
Value of Assignment of
Motor Vehicle
($’000)
81
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Honoraria
($’000)
DIRECTORS COMPENSATION
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
All Other Compensation including Non-Cash Benefits as
applicable
($’000)
32.5
3.5
25.5
65.5
53.5
32.5
51.5
31
15.5
17
53.5
36
103.5
127.5
144
Total
($’000)
COMPENSATION PACKAGE OF SENIOR EXECUTIVES YEAR
ENDING 31 MARCH 2014
0
25.5
46
44.5
32.5
46
34
25.5
12
3.5
Co-Opted Sub-Committee
Member
0
0
0
0
0
0
0
0
0
0
Honoraria
($’000)
0
0
0
0
0
0
0
0
0
0
All Other Compensation including Non-Cash Benefits as
applicable
($’000)
3.5
12
25.5
34
46
32.5
44.5
46
25.5
41
Total
($’000)
82
NB. The increase number of board members is as a result of a change of the Board of Directors during the period under review.
0
0
0
0
0
0
0
0
0
41
Position of Director
Fees
($’000)
Motor Vehicle Upkeep/
Travelling
or
Value of Assignment of
Motor Vehicle
($’000)
DIRECTORS COMPENSATION
ENDING 31 MARCH 2014 (Cont’d)
2013/2014
2013/2014
2013/2014
2013/2014
2013/2014
2013/2014
2013/2014
Business & Solution
Services Director
Operations & Support
Services Director
Finance & Planning
Director
Programme
Management Director
HRM & Admin. Director
Internal Audit
Department Head
Year
Chief Executive Officer
(CEO)
Position of Senior
Executive
3,464
4,689
4,938
4,601
6,176
6,195
7,497
Salary
($’000)
0
0
0
0
0
0
0
Gratuity or
Performance
Incentive
($’000)
83
976
976
976
976
976
976
976
Travelling
Allowance
or
Value of
Assignment of
Motor Vehicle
($’000)
277
-
395
240
494
495
-
Pension
or
Other
Retirement
Benefits
($’000)
SENIOR EXECUTIVE COMPENSATION
274
339
652
497
744
592
814
Other
Allowances
($’000)
0
0
0
0
0
0
0
Non-Cash
Benefits
($’000)
4,991
6,004
6,961
6,314
8,390
8,258
9,287
Total
($’000)
ENDING 31 MARCH 2014 (Cont’d)
235B Old Hope Road, Kingston 6, Jamaica West Indies
Tel: (876) 927-1125-8 Fax: (876) 927-1810
www.egovja.com

- eGov Jamaica Limited

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