- CMMI Institute

Agenda
PI-21 Overview
CVP Overview
A Culture of Process Improvement
The Process Improvement Journey
The Transition from CMMI-DEV to CMMI-SVC
Services Constellation Benefits
Rationale for CMMI-SVC
Realized Process Improvement Benefits
Future Directions
Lessons Learned
October 2014
SEPG North America 2013
Copyright © 2003-2013 Process Improvement for the 21st Century, Inc.
Page 2
PI-21 Overview
Award-Winning Woman-Owned
Process Improvement Consultancy
established in 2003
CMMI Institute and SEI Partner
World-Wide Presence
HQ is Springfield, VA USA
Offices in Shanghai, China and Sao
Paulo, Brazil
Full Service Process Improvement
Consultancy
Training Services
•
•
Certified CMMI Institute Instructors
Certified SEI Instructors
Appraisal Services
•
•
Certified HM Lead Appraisers
ISO Internal Auditors
Consulting Services
•
•
October 2014
Six Sigma Black Belts
Certified Agile Masters
SEPG North America 2013
Copyright © 2003-2013 Process Improvement for the 21st Century, Inc.
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CVP Overview
Intense Client-focused Culture
 Award-winning
business and technology
consultancy founded in 2002
 National
Presence with Seasoned
Professionals
• HQ - Fairfax, VA
 Core
Markets
• Health Care
• Safety/security
• Foreign Affairs
• Private sector
 Intellectual
Capital
• Business Insight Compass™
to monitor customer experience
October 2014
SEPG North America 2013
Copyright © 2003-2013 Process Improvement for the 21st Century, Inc.
Page 4
A Culture of Process
Improvement
Motivation for Process Improvement
Never want to be satisfied with status quo
Need to create culture of continuous
process improvement
Need to create a culture of “BE BETTER”
for both us and our clients
ML 3 as Business Imperative for
CVP
Key Differentiator in Marketplace
Affords us the Ability to Compete in
Federal Marketplace
Provides Improved Project Performance
CMMI-SVC vs CMMI-DEV
Services is one of the hubs of our
organization
Less firms using CMMI-SVC which makes
CVP more unique
Clients understand that we aren’t going to
build and then bolt
October 2014
SEPG North America 2013
Copyright © 2003-2013 Process Improvement for the 21st Century, Inc.
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The Process Improvement
Journey
PPQA was weak in
previous appraisal –
now 100% fully
implemented
Quality was “farmed
out” in the past
Now have Quality
Manager and Quality
Team to ensure
CVP process are
followed
SCAMPI Results
October 2014
SEPG North America 2013
Copyright © 2003-2013 Process Improvement for the 21st Century, Inc.
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The Transition from CMMIDEV to CMMI-SVC
1. “Dual” Gap Analysis performed by PI-
21 – examined current state against
both DEV and SVC Constellations
2. Many of the items in SVC were being
done because they are a natural fit for
professional services
3. The path to SVC was perceived to be
faster and more beneficial
October 2014
SEPG North America 2013
Copyright © 2003-2013 Process Improvement for the 21st Century, Inc.
Page 7
Services Constellation
Benefits
CVP’s clients want to KNOW:
We will be here tomorrow and two years from now, no matter
what (SCON)
We will be able to provide the people they need, when they
need them and that those folks will have the resources they
need (CAM)
We manage change and ensure they’re on board with what is
happening (SST)
When the going gets tough, the tough get smarter – (IRP)
Our approach is well thought out and meaningful – not
something from the back of an envelope in response to their
SOW (SD)
October 2014
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Copyright © 2003-2013 Process Improvement for the 21st Century, Inc.
Page 8
Rationale for CMMI-SVC
Market Differentiator
Case Study – CIO SP3
1 = L5, 42 = L3 and 4 = L2
Only 6 (independent of L)
are SVC
As our client’s understand
SVC better this may
become an important
competitive advantage.
October 2014
SEPG North America 2013
Copyright © 2003-2013 Process Improvement for the 21st Century, Inc.
Page 9
Realized Process
Improvement Benefits
Increase in Utilization and Profitability
Impressive knowledge gains
Behavioral changes and commitments
to future growth on the part of our teams
October 2014
SEPG North America 2013
Copyright © 2003-2013 Process Improvement for the 21st Century, Inc.
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Future Direction
Stabilize existing service offerings so
that we can “speak with one voice”
about our service offerings and build
toward innovating each of them
Explore the next set of service offering
Explore the idea of high maturity in a
services environment
October 2014
SEPG North America 2013
Copyright © 2003-2013 Process Improvement for the 21st Century, Inc.
Page 11
Lessons Learned
CMMI-SVC works for Professional
Services
Some PAs seem to make more sense at
the Org level vs. project level
A centralized quality team with broad
authority to define, monitor and teach
dramatically improves outcomes
October 2014
SEPG North America 2013
Copyright © 2003-2013 Process Improvement for the 21st Century, Inc.
Page 12
Contact Information
PI-21, Inc.
Barbara Hilden, CEO
Phone: (703) 447-2001
Email: [email protected]
Website: www.PI-21.com
October 2014
CVP, Corp
Lisa Brown, Principal
Phone: (410) 591-9713
Email: [email protected]
Website: www.CVPCorp.com
SEPG North America 2013
Copyright © 2003-2013 Process Improvement for the 21st Century, Inc.
Page 13
Thanks
October 2014
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Copyright © 2003-2013 Process Improvement for the 21st Century, Inc.
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