DEKRA Certification
Transcription
DEKRA Certification
Customer Magazine ISSUE 1.2012 S olutions Portrait of Sébastien Loeb Super Séb 10 8 Studying at the DEKRA University Berlin 20 12 Periodic vehicle inspection in Sweden DEKRA SOLUTIONS 16 28 32 20 14 Bildnachweis Picture credits DEKRA: S. x, S. x–x, S. x–x, S. x–x, S. x–x; Küppers: S. x, SS. x–x, S. x–x, DEKRA: p. 3–7, p. 26; Bilski: Küppers: p. 9–11, S. x–x; Augustin: S. 13, x–x,p.S.23, x–x,p.Titel; S. x,p.S.2,x–x; Lehner: S. x, S. x–x, p. 22–34, cover; Karlsson: 12, dpa: cover;S.Papaïs: p. 2, p. (Name); 14–15; Imago: Titel; Wiciok: S. x–x, S. x–x,p.Titel; x (Name), Titel Popp: p. 2, p.S.20–21; Citroën 16–19, S. x (Name), x (Name); GettyRacing: Images:p.S.2,x p. (Name), S.cover; x (Name), S. x Imago: (Aflosport), 22 (imagebroker) (Name),p.S.19 x (Name), S. xp.(Name), S. x (Name), S. x (Name), S. x (Name), S. x (Name) 2 ISSUE 1.2012 Editorial SOLUTIONS, THE MAGAZINE PRODUCED FOR DEKRA’S CUSTOMERS Contents Imprint Portrait of Sébastien Loeb 2 3 16 DEKRA SE Editorial News DEKRA staff in portrait 3 4 34 DEKRA Automotive Periodic vehicle inspection in Sweden 12 City portrait of Rome 28 Stefan Kölbl, Consultancy services for Alitalia 32 Chairman of the Board of Management DEKRA e. V. and DEKRA SE. DEKRA Industrial Hotel certification in Paris 14 Risk management in the museum 22 Certification of electric razors 24 DEKRA PERSONNEL Studying at the DEKRA University Berlin Training for servicing high voltage vehicles Imprint Publisher: DEKRA e. V., Communication and Marketing Responsible for the content: Stephan Heigl Editing: Alexander Föll (responsible according to the press law), Volker Dede, Thomas Göttl, Frank Jörger Translation: Martina Wütz Advertising Sales: Bettina Pfeffer Proofreading: Birte Labs, Isabel Link, Monika Roller Layout and Manufacturing: Frank Jörger, Götz Mannchen Publication: ETMservices, ein Geschäftsbereich des ETM Verlages EuroTransportMedia Verlags- und Veranstaltungs-GmbH, Handwerkstraße 15, 70565 Stuttgart Printed by Dierichs Druck + Media GmbH & Co. KG, Kassel 8 20 T he increasing global demand for safety and expert services means that DEKRA can look forward to the new year with confidence. We have around 28,000 employees in more than 50 countries around the world rendering top quality services in the automotive, industrial and personnel fields. Take Sweden, for example, where DEKRA now offers periodic vehicle inspection following the liberalisation of the market. Or Italy, where the airline Alitalia relied on DEKRA’s consultancy services for the introduction of a new reporting system. In France we even pick the stars for the hotels – but only if they meet all of our high criteria in line with a meticulous checklist. You can also read how much inspection work is involved with the devices of one of the world’s largest manufacturer of electric razors, Philips, and how DEKRA helped the renowned art museum “Kunstsammlung Nordrhein-Westfalen” in Düsseldorf to set up a risk management system. The variety of the services we render is reflected in our customer magazine. I hope you enjoy reading this edition. ‹ Article Number: 81768, Solutions 1.2012 3 DEKRA SOLUTIONS Official presentation of the DEKRA Award 2011 in Stuttgart in October with the award winners and jury members. › Categories and Award winners ■ Safety category – Focus 2011 DEKRA Award Future Award The DEKRA Award ceremony took place at DEKRA Head Office in Stuttgart on 19th October 2011. At the prizegiving ceremony, the award was presented to the winners in the following three categories: safety, environment and health. The DEKRA Award is a Future Award and takes place under the auspices of the Federal Ministry of Economics. This year’s award winners were chosen by a high-calibre panel made up of, among others, “Wirtschaftswoche” Editorin-Chief Roland Tichy, representatives of the Federal Ministries of Economics and the Environment as well as industry representatives and DEKRA Chairman Stefan Kölbl. For more than ten years, DEKRA Certification Group, whose Managing Director Lothar Weihofen was the initiator of the award, has been rewarding companies and public institutions for their particularly outstanding entrepreneurial or social achievements. This year, the event was organised for the first time in association with the German economics magazine “Wirtschaftswoche”. ‹ 4 “Safety of the Supply Chain“: SBS-Feintechnik GmbH & Co. KG, Schonach. According to the panel, the supply chain of SBSFeintechnik is safely organised through exemplary measures such as the auditing of suppliers, escalation management and an IT-supported control system. ■ Environment category – Focus 2011 “Ecodesign Guideline“: Hobart GmbH, Offenburg. According to the panel, Hobart sustainably reduced environmental pollution by significantly reducing the consumption of water, energy and detergents for the industrial washing of dishes. ■ Health category – Focus 2011 “Age-appropriate Ergonomics“: Neff GmbH, Bretten. According to the panel, at the Bretten site, workplace ergonomics are implemented consistently and in an exemplary fashion, for example through the individually adjustable height of the assembly line or an assembly line for people with disabilities. ISSUE 1.2012 Explosion protection and process safety Purchase in Great Britain Last year DEKRA acquired Chilworth Global, an explosion protection and process safety service company which was founded in 1986 and which is based in Southampton, UK. Chilworth Global operates testing laboratories in the United Kingdom and in the United States and has branch offices in India, France, Italy and Spain. The range of services includes material testing, consulting and training services for the process industries with a current emphasis on the chemical, pharmaceutical and food industry sectors. In the future Chilworth Global will work in close cooperation with the laboratories of the DEKRA Certification Group in Arnhem, the Netherlands, and DEKRA EXAM in Bochum, Germany. ‹ Explosion protection and process safety are the core competences of Chilworth Global, the company acquired by DEKRA in August. Automotive inspections in South America Acquisition in Brazil In November DEKRA acquired a majority stake in Brazilian inspection specialist JOPEMA. The company operates in three Brazilian states and is one of the country’s leading automotive inspection organisations. With its 220 employees, the company offers both damage assessment and claims management. JOPEMA’s customer base includes not only all the major insurance companies in Brazil but also a range of vehicle rental companies. With the assistance of its existing DEKRA partner network in Brazil and in South America, DEKRA plans to expand the inspection services offered by JOPEMA to cover other Brazilian states and to include attractive service packages for existing and future customers. ‹ With the acquisition of JOPEMA, DEKRA has added damage assessment and claim settlement to its services provided in Brazil and other South American countries. 5 DEKRA SOLUTIONS DEKRA Temporary Work Report 2011 DEKRA Arbeit Gruppe DEKR A Zeitarbeit-Report 2011 Informationen zu Equal Pay ndel und Demografischem Wa News in Brief › Burnt out DEKRA Industrial presented the DEKRA Work Safety Barometer at a press conference in Stuttgart in October. The report identified burnout as a modern threat for workers and companies which gradually overtakes the classic accident at work. In compiling the Work Safety Barometer DEKRA interviewed over 600 companies across Germany on health and safety issues via an online questionnaire. DEKRA Industrial presents the DEKRA Work Safety Barometer 2011 to the media. In flux M any companies are either completely unprepared or insufficiently prepared for the future changes in the job market. These were the findings of the DEKRA Temporary Work Report published by the DEKRA Work Group at the end of September. More than half of small and medium-sized companies are not actively tackling the demographic change. Personnel managers are paying little heed to the new statutory regulations governing temporary work as far as “equal pay” is concerned. This is the result of the DEKRA Work Group Temporary Work Report based on the online interviewing of 687 personnel managers in companies of varying sizes and sectors in Germany. Companies with more than 5,000 employees score best in meeting the demographic challenges (67.6 %). Specific measures currently being introduced by the companies include health care (32.5 %) and further training of staff (38 %). The complete DEKRA Temporary Work Report 2011 can be downloaded free of charge from the DEKRA Work Group website at www.dekra-arbeit-gruppe.de. ‹ › Awarded At the 7th DEKRA / VDI Symposium held in Klettwitz in early October, the German Road Safety Council (DVR), the European Association for Accident Research and Analysis and DEKRA conferred the European Safety Award for Commercial Vehicles 2011 on the Japanese Hidehiko Enomoto, Head of Research at the commercial vehicles manufacturer Hino Motors, Ltd. Hidehiko Enomoto (2nd from right) receives the European Safety Award for Commercial Vehicles 2011. 6 ISSUE 1.2012 Donation for “Médicins Sans Frontières“ Giving hope For Christmas DEKRA has donated the sum of € 200,000 to “Médicins Sans Frontières”. Half of it will go to the German section of the aid organisation and half to the French section. The organisation provides independent emergency medical care in crisis areas and after disasters in around 60 countries worldwide. With its donation, DEKRA wants to give hope to people who have lost everything and are in need, said Stefan Kölbl, Chairman of the Management Boards of DEKRA e. V. and DEKRA SE, at the official handover of the cheque in Stuttgart. DEKRA believes that a donation for humanitarian purposes is entirely in keeping with the values of DEKRA’s partners whose companies’ compliance policies and ethical standards make the giving of presents to customers increasingly more difficult. ‹ DEKRA Chief Stefan Kölbl hands over a cheque for € 100,000 to Dr Matthias Heß (right) of the aid organisation “Médicins Sans Frontières” on 11th November 2011. 7 th DEKRA / VDI Load Securing Symposium Swifter harmonisation S ome 220 participants from 14 countries took part in the seventh DEKRA / VDI Symposium “Load Securing on Road Vehicles” which was held in Klettwitz on 6th and 7th October 2011. The event focussed on current topics relating to day-to-day load securing practice, new regulations for calculating lashing forces, the procedure involved in international standardisation and legal aspects of load securing. In the course of the symposium, experts from the logistics industry found out about the current state of technology and could observe realistic driving tests. The call for swifter harmonisation of goods traffic regulations at the European level was at the heart of a political debate. ‹ Driving demonstration on load securing at the Test Oval of the DEKRA Technology Center in Klettwitz, Germany. 7 DEKRA SOLUTIONS A degree from the DEKRA University in Berlin offers a good grounding for entry into the difficult, but highly popular media profession. Sarah Weber, qualified film director with a love of children’s films, has cleared the first hurdle to landing her dream job and intends to make a blockbuster film in the next decade at the latest. On that particular evening in Septem- ber Sarah Weber’s parents for once would have been right in thinking that the media is a “starving art form”. The 23-year-old graduate of film directing from the DEKRA University in Berlin is not earning any money on this cold evening in the Berlin district of Schöneberg. The short film “Tears in Rain” being created against the far from spectacular backdrop is the final degree project of young director Marco Theophil. Everybody helping on set is an unpaid volunteer. A service for a friend which still requires full commitment – and that includes assistant director Sarah. She will be observing clapperboards for ten hours, documenting the key movements of the main actor and producing photos to help link scenes. After a break at 11 p.m. with a cup of steaming coffee and a couple of cheese rolls the troop will make its way up the street to shoot the next scene, where work is not scheduled to end before five in the morning. And this is fun? “Oh, yes,” says Sarah, noting the next clapperboard. The young woman can afford to gain experience on set without receiving any recompense. As far back as a year before she completed her studies in 2010 she landed a job with the Berlin 1 8 production company Studio.TV.Film. This company works for clients such as KI.KA, the children’s channel of the two big German broadcasters ARD and ZDF which is based in Erfurt. Head of Production Jörg Streller was teaching Sarah’s class at the time and contacted the student for the preschool programme “KiKANiNCHEN”. “He called up at some point and said that he had a job for me,” remembers Sarah, whose delight was doubled by the unexpected nature of the offer. “I was happy to be able to show my sceptical parents before the end of my studies that you can earn enough in the profession to pay your rent. And I always wanted to do children’s TV or children’s films.” Streller believes you can see her love of children’s film in her work. “She has received a sound training, she is stubborn, ambitious and single-minded. That is something that you need to meet the demands in this profession. Don’t forget, we don’t work an eight hour day from nine to five.” Technical knowledge and ambition have paid off for Sarah: after working as production assistant at the shooting for the first “KiKANiNCHEN” season in 2009, she has now progressed to director’s assistant for the latest season. › After hours of theory, it’s finally time for the practical application: students make television themselves and record a simulated talk show under real-life conditions in the university’s own studio. ISSUE 1.2012 1 Studying at the DEKRA University Berlin Reality – not illusion 9 DEKRA SOLUTIONS 2 3 4 5 6 10 ISSUE 1.2012 2 Are picture, lighting, sound and camera angles all right? Students critically follow the talk show from behind the scenes. 3 Students at the DEKRA University work with the same technology as they will find later in a “real” television studio. 4 TV teams also go on outside assignments. When shooting an outdoor interview everybody knows what needs to be done. 5 The seminar groups are small so that the professionally experienced lecturers can also keep an eye on the individual students. 6 “You get to know a lot of people in the profession at the DEKRA University. In a field, which follows the ‘Who Do You Know’ principle, this is indispensable!” Do the scenes match up? University graduate Sarah Weber at her workplace at the “KiKa” children’s channel studios in Erfurt. › Of course, not all students are as lucky as Sarah, who originally wanted to become a primary school teacher. University President Dr Nele Neubert reckons that it normally takes between two and three years for a young person to establish himself or herself in the media branch after graduation: “One year orientation, one year internship, one year small, paid jobs.” The former DEKRA Media Academy, which received approval to change its status to that of a university in 2009 and has since been called the DEKRA University in Berlin, currently has 280 students in the three main fields of study, namely media management, journalism and television & film. There is an average of 18 students per seminar. The opportunity to study in small groups gives the individual space to develop, but also has its price. Anybody wishing to study for six semesters at the private university must find 615 euros a month. Practical, project-based organisation of studies and not least the sensitive destruction of illusions in the minds of the up-and-coming journalists, film makers and publishing managers are the main pillars of the study concept. 15 staff members now look after the needs of the students; in 2009 they numbered just four. The teaching lies in the hands of lecturers steeped in practical experience. The educational institute based in the trendy media district of Friedrichshain confers a Bachelor degree. “In about two years’ time,” says Dr Neubert, “we also plan to offer study courses Sarah Weber, graduate of the DEKRA University in Berlin. leading to a Masters degree.” The university is obviously successful. Its own surveys have shown that about 70 per cent of all its graduates earn their money in the media sector. Sarah Weber has cleared the first hurdle of her professional career, but she has still not realised her dreams. By the end of the year she intends to have finished her debut film and in ten years time to have made a major children’s film for the cinema. She has not regretted studying at the DEKRA University in Berlin. In Erfurt she found it easy to “integrate in the experienced team from the very beginning. So, the training was a complete success,” she confidently says. And then there is also the network – Sarah’s most important “treasure”. “You get to know a lot of people in the profession at the DEKRA University. In a field, which follows the ‘Who Do You Know’ principle, this is indispensable.” ‹ Tamara Bartlitz Contact Ines Dost University Marketing DEKRA University Berlin Phone +49.30.29 00 80-2 08 Fax + +49.30.29 00 80-2 01 E-mail [email protected] 11 DEKRA SOLUTIONS 1 1 A good prospect: with DEKRA as partner the Swedish dealership chain Hedin Bil can save time and money on the main inspection. 12 ISSUE 1.2012 Periodic vehicle inspection in Sweden Close at hand Since the market for periodic vehicle inspection was liberalised, Hedin Bil, one of the largest automotive dealerships in the country, has profited from the proximity of the first DEKRA inspection centre in Sweden. H edin Bil is considered to be the industry leader in Sweden. Since its establishment in 1985, the multi-brand chain has grown to currently 27 branches with approximately one thousand employees by its policy of acquisition. The core business is the sale and servicing of 22 international brands, including Mercedes-Benz, Fiat, Kia, Renault, Nissan and Chevrolet. DEKRA opened its first inspection centre in Sweden on the forecourt of the Hedin Bil branch in Tagene near Gothenburg in September 2011. Inside the new building with two test lanes experts carry out main inspections and exhaust emission tests on cars and motorbikes and issue individual type approval. Periodic vehicle inspection has existed in Sweden since 1965, yet until 2010 it was the sole preserve of the part stateowned company Svensk Bilprovningen. For Hedin Bil the partnership with DEKRA has many advantages, as Fritz Persson, Head of Aftermarket and Purchasing, explains: “The close proximity alone saves us a lot of time and money: before, we had to drive between 2 and 20 kilometres to get to a state inspection centre. Once there we frequently received only two or three time slots for an inspection although we could have used up to ten on busy days.” With the DEKRA centre on the company’s own premises, the whole business becomes a whole lot more simple. Hedin Bil is also pursuing another strategy: “Naturally we also hope to benefit in other ways – either by preparing a customer’s vehicle for the first or follow-up inspection or by showing him our showroom,” says Persson. The initial discussions with Erik Larsson, the Head of Inspection at DEKRA Automotive AB, showed early on that the inspection organisation offered a real alternative to Svensk Bilprovningen. “We decided in favour of “We decided in favour of DEKRA because we needed a more efficient and more flexible solution!” Fritz Persson, Head of Aftermarket and Purchasing, Hedin Bil. DEKRA because we needed a more efficient and more flexible solution,” says Persson. “As I have already been able to see, the inspectors go about their business in a very professional manner. That fits in superbly with our own image.” In fact, it is so effective that Hedin Bil intends to develop the partnership further. The branch in Borås, 60 kilometres to the east of Gothenburg witnessed the opening of the second DEKRA centre in November 2011. “We have pencilled in twelve more centres for 2012,” explains Erik Larsson and adds: “In Hedin Bil we have teamed up with a strong partner. Together we will ensure that DEKRA will become synonymous with periodic vehicle inspection in Sweden, too.” ‹ Alexander Föll Contact Erik Larsson Head of Inspection DEKRA Automotive AB Phone +46.10.4 55 18-07 E-mail [email protected] 13 DEKRA SOLUTIONS Hotel certification in Paris It’s written in the stars The French government intends to review the classification of hotels. DEKRA Industrial has been given the task of analysing point by point whether individual hoteliers satisfy the stipulated criteria justifying the award of the coveted stars. On the left bank of the Seine, in the heart of the 6 arrondissement of Saint-Germaindes-Prés, the spotless façade of the “Hôtel de Fleurie” with its statue-filled niches catches the eye of passers-by. Inside the charm exuded by the establishment goes hand in hand with the requirements of conventional comfort. These are plus points that are apparently not always enough to attract increasingly more discerning guests. “This is why I turned to DEKRA Industrial,” explains Laurent Marolleau, director of the hotel and adds: “Their inspection and the resulting reclassification enables the Hôtel de Fleurie to set itself apart from the competition. We profit from an appraisal th “DEKRA shows me my situation with the expert eye of the outsider. This allows me to initiate any corrective measures if necessary!” Laurent Marolleau, Hotel Director, Hôtel de Fleurie, Paris. Contact Laurent Sénéchal Development Manager Technical Assistance DEKRA Industrial Phone+33.1.55 48 21 60 Fax +33.1.55 48 23 99 E-mail [email protected] 14 of our situation by an outsider who can point out potential improvements.” The size of the rooms, the arrangement of the sockets, the unhindered accessibility, the availability of water and energy saving devices, the elevators – DEKRA Industrial expert François Crozier, works his way through up to 246 points on his checklist. “Naturally it is not our intention to reprimand the hotelier, but to record the result of his efforts so that he can draw his own conclusions,” explains Crozier. If the result of the inspection is satisfactory the owner merely has to return the DEKRA report and wait. “The hotelier can usually expect to receive the plaque indicating the number of stars awarded within a week,” adds Crozier. The inspection is valid for five years and has to be conducted by a company approved by the Comité français d’accréditation (COFRAC). Although it is not mandatory, the procedure does underscore the intention of the State to furnish France with high-quality hotel establishments. “For me certification is virtually a must, especially as the hotel is set to see its current rating expire on 22nd July 2012. Now, thanks to the support provided by DEKRA Industrial I can await the deadline with peace of mind,” explains Marolleau. And his calm approach paid off because just a few days after the inspection by DEKRA expert Crozier, the Hôtel de Fleurie received the valuable document permitting the hotelier to proudly display three stars. ‹ Stéphane Loubet ISSUE 1.2012 1 2 3 1 Located in the heart of Saint-Germain-des-Prés the “Hôtel de Fleurie” convinces with its charm and its facilities. 2 DEKRA expert François Crozier checks a randomly selected room to make sure that the hotel deserves its three stars. 3 Even in the bathroom the DEKRA Industrial expert goes through his checklist point by point and keeps a written record of its condition. 4 4 The dialogue with the customer is the main focus. Crozier discusses the results of his inspection with hotel director Laurent Marolleau. 15 DEKRA SOLUTIONS Portrait Of Sébastien Loeb The French rally driver Sébastien Loeb experienced the highpoint of his career so far in 2010. He took the World Championship title for the seventh time in succession – and did it near the Alsatian town of Haguenau where he was born in 1974. Although there were still two races to go before the end of the season, he had already secured the world title as his closest rival Ford driver Jari-Matti Latvala, was almost 100 points behind. “This is the best thing that has happened to me so far in my sporting life. It is unbelievable and a great feeling to win here in front of so many people,” said Loeb on his title win at the French rally. Actually “Super Séb”, as the French press is wont to call him, had originally collected titles in a completely different discipline: in gymnastics. Loeb was Alsatian champion four times and still today he likes to end a successful race – to the delight of the photographers – with a somersault. However, as he became older his love of gymnastics increasingly gave way to his enthusiasm for fast vehicles. Moped races were followed by car races and in 1995 at the age of 21 Loeb took part in the Rallye Jeunes, a newcomer competition for young rally drivers. Just two years later he received support from Dominique Heintz and Rémi Mammosser on the „Ambition Sport Auto” team. They looked after the financial side and placed him at the wheel of a Peugeot 106. After the ambitious driver had completed several races successfully, he entered for the first time the Citroёn Saxo Kit Car Trophy in 1998, a trophy which he won in 1999. In the same year Loeb terminated his employment contract as an electrician to concentrate fully on rallying. A year later during the French rally championship he managed to win the final race, the Rallye du Var. This led sporting director at Citroёn Guy Fréquelin, who was already impressed with Loeb’s intelligent driving, to offer him the coveted professional contract as works driver. Loeb’s qualities also include a very good ability to concentrate and excellent eyesight of 140 per cent, the basis of his reputation as the most precise of drivers. › There’s no stopping him Rally driver Sébastien Loeb racks up one victory after another. With eight World Championship titles under his belt he already has a legendary status equal to that enjoyed by Michael 1 Fast, precise, successful – the exceptional driver Sébastien Loeb has once again secured the World Championship title, this time for the 2011 season. 16 Schumacher in Formula 1. ISSUE 1.2012 › Sébastien Loeb Born: 26th February 1974 in Haguenau, France Marital status: married to Séverine Mény, 1 daughter – Valentine Height: 1.71 m Weight: 68 kg Professions: electrical engineer, rallye driver Hobbies: sports, kart racing Favourite food: beef fillet Domicile: Bougy-Villars, Lake Geneva, Switzerland Co-driver: Daniel Elena Career: 1994-1995 Training as an electrical engineer 1995 Participation in the Rallye Jeunes 1999 Winner of the Citroën Saxo Kit Car Trophy 2000 Winner of the Rallye du Var 2001 Junior World Rally Champion in the Super 1600 class 2002 First World Rally Championship victory at the Rally in Germany 2003 Second overall in the World Rally Championship 2003 Winner of the Race of Champions 2005 Winner of the Race of Champions 2008 Winner of the Race of Champions 2009 Appointed “Knight of the Legion of Honour” 2004-2011 Winner of the World Rally Championship 1 17 DEKRA SOLUTIONS 2 2 3 5 6 The Monaco-born driver Daniel Elena has been Loeb’s co-pilot on the racetracks since 1997. 3 A reason to dance for joy: despite a one minute penalty Sébastien Loeb managed to rack up his sixth victory at the Argentina Rally in 2011. 4 5 Loeb’s biggest fan is his fouryear-old daughter Valentine. After his first triumph in the new Citroën DS3 WRC at the Mexico rally in 2011, the driver from Alsace was once again in the limelight. 6 Unusual, dangerous and adrenalin-fuelled – these words also seem to define Loeb’s leisure activities. 7 Loeb is in superb condition, has good body control and the ability to concentrate well as the result of his first career as a gymnast. 8 Loeb with sombrero and beer bottle striking a pose for photographers after his fifth victory in the Mexico rally in 2011. 18 7 ISSUE 1.2012 4 8 › 2001 saw the final breakthrough and from then there was no stopping Loeb. For example, in 2004 he achieved not only his first World Rally Championship title but also victory in the Rally Sweden as the first non-Scandinavian to do so. The rally champion had racked up a remarkable lead in 2006. This meant that although Loeb had broken his right arm in a mountain bike fall, and was unable to enter the last four world championship races, his points total still saw him retain the World Championship title. A large proportion of the success of the French World Rally Champion is also down to his co-driver Daniel Elena. The Monacan has been his navigator since 1997 and he has won all his World Championship titles with him. During the race Elena gives Loeb important information on the route that he has noted down in the “prayer book”, the road book: namely about the lengths of the straights, the radius of the bends, changes in the road surface, rises and distances. “We are friends and trust each other. That is very important when you want to give your utmost,” reports Elena on the official homepage. The victorious partners are in constant contact with each other and occasionally even go on holiday together. The French sports newspaper “L’Équipe” awarded Loeb together with his co-driver Elena the title of “Sportsmen of the Year” in 2007 and 2009. Loeb also forms a successful team with his rally-fan wife Séverine. With her as star guest starter they won the Rallye du Var together in 2009. “It is always nice to win. I also prefer giving Séverine a victory kiss on the winner’s podium to Daniel Elena,” jokes Loeb on “motorsport-total.com”. Loeb met the former law student for the first time in San Remo in 2000. They married in 2005 and their daughter Valentine was born in November 2007. Recently his 34-year-old wife hit on the business idea of setting up “Loeb Events”, an event service that enables fans and sponsors to meet the rally champion in the flesh during the racing season. Even when the exceptional sportsman is not driving in a rally, Loeb is out and about in a Citroёn – the C5 is his official car. His private fleet includes a jet and helicopter, a Porsche 911 Turbo and a number of Ducati motorcycles. Thanks to a radiator damage suffered by the Ford rival Mikko Hirvonen during the final race at the Wales Rally, Loeb was able to secure the World Championship title in 2011, too. And further victories for Citroёn seem a certainty; Loeb recently extended his contract to 2013. The type of racing that is to come after this is an open question. He told “Speed- Magazin.de” in August: “I need adrenalin. I can’t simply sit back and do nothing. Not now and not in a few years’ time.” ‹ Petra Schreiber 19 DEKRA SOLUTIONS 1 1 20 Prior to undertaking any kind of maintenance work on the HV components of an electric car, the expert has to de-energise the system wearing special protective gloves for electricians. ISSUE 1.2012 Training for servicing high voltage vehicles Electrifying study Not every mechatronics fitter is automatically permitted to lay his hands on the increasing number of electric cars. A special safety training for high voltage vehicles is required like the one offered by DEKRA Academy. T he German government intends to have one million electric cars on the road by 2020. Only technically competent personnel with sufficient qualifications should be allowed to carry out repair and service work on these high voltage vehicles (HV). For that reason, DEKRA Academy has been offering appropriate e-mobility seminars to repair workshops, recovery services and automotive logistics companies since early 2011. The content of these courses, consisting of eight theoretical and four practical units ending with a test of knowledge acquired, complies with the statutory stipulations. “We have taken the stipulations of the German Statutory Accident Insurance Association and developed from them teaching and learning materials which make our participants more aware of the dangers encountered when working on electric, hybrid and fuel cell vehicles,” explains Benno Rauhut. The DEKRA expert has already run his first seminars, supervised exams and issued certificates. He feels it is important that the participants realise the potential dangers of electrical work and can take the corresponding protective measures. Two workshop employees from Werner Egerland Automobillogistik GmbH in Neuseddin and a master mechanic from the engineering company Auto und Verkehr (IAV) Berlin also took part in the course which was held in Berlin at the end of September. “At the Egerland Logistics Centre in Neuseddin we carry out inspection and delivery activities of Renault vehicles on behalf of the CAT GmbH Deutschland. This also includes handling electric vehicles,” says Karl-Heinz Schulze, Workshop Manager at Egerland. Like his colleague Detlef Klütz, he requires the course certificate so that Renault will permit him to attend a four-day, brand-related intensive course on the Kangoo Electric. “In view of the growing number of electric vehicles, technicians qualified for HV systems are indispensible!” Karl-Heinz Schulze, Workshop Manager in Neuseddin, Werner Egerland Automobillogistik GmbH. Schulze and the other course participants have acquired a basis of general knowledge for the seminar themselves in a three-hour, webbased training session followed by a multiple choice test. Only those participants who passed this test were qualified to attend the one-day practical course including further theory units at Berlin-Tempelhof. There the budding electricians working with high voltage power systems studied the setup of the various high voltage systems on four different electric cars and learnt which features it was important to take into account, which persons were permitted to undertake which work on them and how the entire system can be de-energised if they had to work on the HV components. They did so with success: all participants passed the final exam and received the coveted certificate from DEKRA Academy. ‹ Frank Hausmann Contact Benno Rauhut Head of Automotive Technology DEKRA Akademie GmbH Phone +49.30.6 98 14 98-39 Fax +49.30.6 98 14 98-40 E-mail [email protected] 21 DEKRA SOLUTIONS 1 2 3 4 1 2 3 4 5 22 The Kunstsammlung NRW has specialised in art works by 20th and 21st century artists. Sebastian Bartels makes the departmental heads of the museum aware of the potential risks. Are the fire extinguishers handy and in good condition? An inspection of the exhibition rooms clarifies the situation. Contact-sensitive systems secure the paintings on display against theft or destruction. The archives of the Kunstsammlung NRW store valuable paintings and other cultural objects worthy of protection. 5 ISSUE 1.2012 Risk management in the museum Protecting art treasures The Kunstsammlung Nordrhein-Westfalen in Düsseldorf has called on DEKRA to help it introduce a comprehensive risk management system intended to provide even better protection of its valuable and often irreplaceable art works. F ire, flood, theft, but also poorly instructed personnel – works of art in museums are more at risk than you might think. “While our building protection is state of the art, our art works are frequently at risk from everyday situations. Many of these threats are not so easy to recognise at first glance,” says Bernd Schliephake, Head of Engineering Department of the Kunstsammlung NRW in Düsseldorf. He is responsible for building services catering for a total of 10,000 square metres of exhibition space, divided up between the Museum K20 at Grabbeplatz, the K21 Ständehaus and the Schmela Haus. All three buildings are located close to the banks of the Rhine. This was why about three years ago Schliephake took note of the experts from DEKRA who had devised a risk management system for the Dresden Zwinger Palace in the aftermath of the flooding of the Elbe in 2006. Since then DEKRA risk management expert Sebastian Bartels has been making those responsible for the art collection aware of the possible risks. “He set up several workshops for the departmental heads of procurement, technology, safety systems as well as the curators and restorers. These were designed to foster a creative thought process about the risks for our art and possible countermeasures,” reports Schliephake. He was particularly impressed by the frankness of the discussions with Bartels involving both careful listening and the offer of guidance. The safety expert took the holistic approach to risk evaluation that has been so successfully applied in the manufacturing sector. “The procedures can be easily transferred to art and cultural institutions,” says Bartels. The aim was to analyse existing patterns of action and processes and if possible improve on them. Despite video surveillance, fire “DEKRA has encouraged us to think about risk prevention!” Bernd Schliephake, Head of Engineering Department, Kunstsammlung Nordrhein-Westfalen. alarms, burglar alarm and air conditioning there were situations that call for swift and coordinated action by the staff. “For example, if the museum needed to be evacuated: Where are objects located, who is responsible for them and where are they to be safely deposited? Which work of art is the ‘most valuable’ and in need of being brought into safety first? What are the following priorities after that?” The art museum is now in the process of gradually implementing the risk management system developed with DEKRA into its day-to-day work, says Schliephake. This includes not only emergency plans for the evacuation of art works, but also detailed inspections of the rooms together with the cleaning personnel. The intention here is also to prevent art from being accidentally wiped away in the truest sense of the word as was the case with Joseph Beuys’ “Fettecke” installation in 1986. ‹ Alexander Föll Contact Sebastian Bartels Head of Management Systems Consulting DEKRA Industrial GmbH Phone +49.7 11.78 61-35 78 Fax +49.7 11.78 61-74-35 78 E-mail [email protected] 23 DEKRA SOLUTIONS 1 2 24 ISSUE 1.2012 Certification of electric razors A clean-cut solution Consumer safety is at the top of the list when the electronics concern Philips is in the process of launching a new electric razor on the market. In order to ensure a smooth introduction, DEKRA Certification tests the devices before market launch. T heo van Huët is always ready to have a good man-to-man chat about the perfect shave – the inspection engineer always sports a clean shaven chin and cheeks at his workplace in the electronics laboratory in Arnhem in the Netherlands. His profession means that he is also quite an expert on precision cutting systems, contour control and the spring-loaded rotary heads of electric razors. His area of work is product certification of domestic electric appliances. These include not only razors, but also irons, vacuum cleaners, toasters, hand mixers, coffee machines and electric blankets. However, should an electric razor arrive on the test stand, it is not a question of how smoothly a rotary head can remove the bristles from the face. “Our tests are focused on the safety of the device and the components. Only when a technical system meets all the requirements of the European inspection standards, DEKRA Certification as an accredited testing centre can issue a CB certificate,” explains van Huët. At the Royal Philips Electronics N.V. the DEKRA test reports already fill whole filing cabinets. Every year several million electric razors are produced by the electronics concern at its site at Drachten in the northern province of Friesland. “The CB Certificate is a milestone in product development. The green light for market launch of a new electric razor can only be given after the certificate has been issued,” explains Philips-Manager John Hoekstra, who is responsible for safety and compliance in the Consumer Lifestyle Department. › 25 DEKRA SOLUTIONS › Product certification of a new razor takes about five to six weeks. The test plan devised by Theo van Huët contains around 30 different working situations. Most of them are tests to measure temperature, leakage current and insulation. Apart from the appliance itself, components such as the power pack, cable and recharger are also tested. Even the lettering on the razor and the ease of comprehension of the instructions for use are separate points that van Huët works through in the course of his tests. “The basis for our business relationship is competence. That is why we already integrate DEKRA in our product development phase!” John Hoekstra, Safety and Compliance Manager, Philips Consumer Lifestyle. A real challenge for every electric razor is the temperature test. This focuses on the electronics and the internal wiring as well as the temperature of the batteries, grip and razor head. Before the series of tests is started, van Huët disassembles the device into its individual parts and photo-documents all the components. He then fits around a dozen special sensors inside the razor and the rotary heads, clamps the wired-up razor into a test jig and connects the arrangement to the measuring apparatus. The test itself is conducted in two runs, in which the DEKRA expert applies different voltages. The first round subjects the test device to an undervoltage. The device is first charged for 24 hours and then discharged by Contact Toke Reijs Global Key Account Manager DEKRA Certification B.V. Phone+31.26.3 56-36 51 Fax +31.26 3 52-58 00 E-mail [email protected] 26 van Huët setting the razor to its highest setting and running it in the test jig for 20 minutes. In the second round the charging- and discharging process is repeated at an overvoltage which significantly exceeds the normal use value. An electric razor must also handle moisture without any problem arising. “The water vapour in the air in the bathroom produced by showering must not have any influence on the function and safety of the appliance,” says van Huët in explanation of the moisture test. The test stipulates that he must first store the test device for 48 hours in a moist room at 93 per cent air humidity and at a temperature of 25 degrees. Then a leakage current and a high voltage test show whether the insulation of the device is still intact. “We use DEKRA expertise already acquired in product development,” says John Hoekstra explaining a further facet of the co-operation exercise. For example, Philips frequently sends samples of razor prototypes for examination in the test laboratory in Arnhem. In turn, DEKRA engineer van Huët regularly attends works tests at the Philips site in Drachten about 150 kilometres away from Arnhem. The electronics concern has a large laboratory there where van Huët and his Philips colleagues work on current projects. What John Hoekstra appreciates most about the cooperation with DEKRA is that “DEKRA combines competence and flexibility with a good infrastructure. The test laboratory is excellently equipped and we are therefore already up to date with the test results.” In other words: a clean-cut solution for both companies. ‹ Joachim Geiger ISSUE 1.2012 3 4 5 1 A broad base: Philips produces several million electric razors a year. The rotating head range comprises almost half a dozen versions. 2 Clean shave: even if the focus of testing is on product safety, Theo van Huët gladly tests out the test devices on himself. 3 Well coordinated: during the works tests in Drachten DEKRA test engineer Theo van Huët discusses current projects with manager John Hoekstra. 4 Digitally controlled: the endurance test at the Philips works puts the razors through their paces. A computer simulates the entire life cycle. 5 A critical eye: after the test razor has passed a round in the humidity room, it’s on to the leakage current and high voltage tests. 6 6 Carefully wired: a multitude of sensors measures the temperatures inside the casing and on the razor head of the test sample. 27 DEKRA SOLUTIONS City portrait of Rome Art, culture and dolce vita Steeped in unrivalled historical monuments and artistic treasures, it is not just its thousand year history which makes Rome so fascinating. The “Eternal City” can hardly be touched by any other European city for its unbounded zest for life and cultivated elegance. 1 28 ISSUE 1.2012 29 DEKRA SOLUTIONS I “ n other places you have to look for what is important; here we are positively flooded and swamped with them. As you make your way through the city you encounter scenes of all kinds, palaces and ruins, gardens and wilderness, expanse and confinement, little houses, stables, triumphal arches and columns – and frequently all in close proximity to one another.” The person who wrote these lines about 225 years ago on 5th November 1786 during his “Italian Journey” was none other than the celebrated German poet Johann Wolfgang von Goethe. But anybody arriving in the city on the Tiber these days, also immediately feels that every square metre is a piece of living history – and in a way that any other European capital would find hard to beat. Antiquity, the Renaissance, Baroque, Classicism or the Modern era: Rome unites virtually all the cultural epochs. The Vatican Museum, the largest art gallery in the world, not only proudly provides a home for the summits of western painting history but also for countless relics from preChristian Rome. However, the visitor can also encounter the works of Michelangelo, Bernini or Borromini everywhere he looks in the city. The sea of houses frequently parts to reveal a clear view of one of its major buildings or one of the many picturesque squares where the proud people of Rome play out their life. This is particularly true of the Baroque Arena of the Piazza Navona or the Piazza della Rotonda near the Pantheon, or the noble Piazza Farnese or – and especially in the evening – the Campo dei Fiori. To gain a first impression of Rome’s dimensions, the traveller is recommended to take a trip to the 84-metre high Gianicolo dedicated to the Roman god of Janus or to Monte Pincio. The tops of these hills offer a grandiose view of the impressive structures laid out below. Afterwards, the best thing would be to plunge into the hustle and bustle of the streets and alleyways and to take a whistle-stop tour of the city’s multi-facetted architectural history. An absolute “must” for every newcomer to Rome is a walk to the Colosseum and across the Forum Romanum with its famous ruins. Another highlight is the Sistine Chapel. The only way to really be able to admire the now restored frescoes on the ceiling of the papal chapel, which Michelangelo painted lying on his back, is to join the usually long queue in front of the Vatican museums. Other highlights which visitors should not fail to see are Raphael’s loggias and rooms. Just around the corner is Saint Peter’s Basilica, the world’s largest Christian church. However, Rome is not just a place to be for the lovers of art, but also for fashionistas. Truly paradise-like conditions for shopping exist in and south of the Via dei Condotti, which begins at the foot of the Spanish Steps. Bordered by the Via del Corso to the west and the Via del Babuino and the Piazza Mignanelli to the east, Rome’s fashion district flaunts one elegant boutique after the other featuring well-known names like Giorgio Armani, Bulgari, Gucci, Gianni Versace or Valentino. You will find that a walk through Rome can really give you an appetite and will certainly do so by the time you smell the irresistible aroma of Italian delicacies wafting from the innumerable restaurants or trattorias. Authentic Roman cuisine is characterised by simple, good hearty dishes which these days can only be found in just a few trattorias. Anybody wishing to discover the culinary delights on offer should head for the district of Trastevere as well as around the Campo dei Fiori already mentioned. Rome, though, is not just a city of art, culture and “la dolce vita”, but also one of the most dynamic economic centres in Italy. Apart from the services sector, numerous state organisations and tourism industries, the city is dominated especially by the wholesale and retail trade as well as a range of industries embracing textiles, food, pharmaceutical, machine construction, paper and metal goods. All this presents a diverse field of activity for DEKRA Consulting, which also offers a comprehensive range of consultancy services in the Italian capital. ‹ Matthias Gaul 1 In the evening, when the dusk slowly settles over the city, the skyline of Rome with Saint Peter’s Basilica shines in all its glory. 2 Built by Hadrian in Antiquity and originally consecrated to the Roman gods, the Pantheon has been a Catholic church since 609 AD. 3 4 Since Federico Fellini’s film „La Dolce Vita“ the Trevi Fountain has been a byword for carefree Italian life style. The celebrations staged to mark the completion of the Colosseum in 80 AD went on for 100 days, entailing the death of around 1,000 gladiators and countless animals. 5 6 Street artists of all kinds seek the tourists’ favour in the Baroque Piazza Navona. The Spanish Steps are a popular meeting point for fashion fans; the numerous boutiques of renowned designers are just a stone’s throw away. 30 ISSUE 1.2012 2 3 4 5 › Facts and Figures City foundation: according to legend Rome was founded on 21st April 753 BC by Romulus and Remus; however, archaeological finds indicate the existence of settlements as far back as 1000 BC Population: around 2.8 million (urban area) Surface area: 1,285 km2 Churches: over 1,000 6 Famous daughters of the city: ■ Cecilia Bartoli opera singer and recitalist ■ Sophia Loren film actress and Oscar winner ■ Laura Biagiotti fashion and perfume designer 31 DEKRA SOLUTIONS 1 2 1 The Alitalia-DEKRA team optimises the efficiency of internal procedures including the maintenance work. But the safety of passengers remains the top priority. 2 Toni Purcaro of DEKRA Consulting (left) and Carlo Rosati, Vice President Planning & Control at Alitalia, meet regularly in order to make sure operational measures are up and running in good time. 32 › Alitalia in brief Established on 9th of January 2009, Alitalia – Compagnia Aerea Italiana is a completely private airline which operates more than 4,500 flights per week in the winter season of 2011/2012. In 2010, its operating fleet of 150 aircraft carried 23.4 million passengers to 79 destinations – 25 of which are in Italy and 54 in the rest of the world. ISSUE 1.2012 Consultancy services for Alitalia Charting the right course The streamlining of financial information and process data into a single reporting system has put an important decision-making tool for future operational measures in the hands of the Alitalia management. DEKRA Consulting was on hand to help the Italian airline company implement this step. T he international airline companies have suffered from the highly competitive market and the pressure of costs for years. The current financial and economic crisis shows that solutions are required to further increase efficiency without losing sight of the customers’ interests. Alitalia has recognised this necessity and in March 2010 welcomed the service provider DEKRA Consulting on board. Its job was to help increase the efficiency of the Italian airline and to maintain the momentum of the streamlining measures already introduced in 2010. An SAP-based system covering methods, tools and processes to improve the performance of the company now allows managers of the different departments at Alitalia to obtain an updated overview of company performance every month. The financial and process data can be accessed on the workplace computer. The software-aided reports cover such matters as detailed information about operating costs and revenues, operational data such as punctuality and regularity, customer key performance indicators and personnel deployment. Apart from the review function, in the future the tool could be used to generate simulations for strategic planning purposes. “This reporting system allows us to react even faster, to initiate any necessary alterations and thus optimise our cost structure,” says Carlo Rosati, Vice President Planning & Control at Alitalia. Alitalia decided in favour of DEKRA Consulting for a number of reasons: “We were won “With DEKRA we can significantly increase not only the level of control of our cost structure by monitoring air operations but also the level of customer satisfaction!” Carlo Rosati, Vice President Planning & Control, Alitalia – Compagnia Aerea Italiana S.p.A. over by their experience, speed and flexibility as well as their understanding that the management systems needed to be tailored exactly to our requirements,” stressed Rosati. Before DEKRA took over, the team around Managing Director Toni Purcaro assisted Alitalia to design and implement the control model for top management and to pursue other strategic and organisational consultancy projects. As one of the leading companies in consultancy services in Italy, DEKRA Consulting S.r.l. has a customer base that includes Volkswagen, Renault, Piaggio Group, AXA – Monte dei Paschi di Siena, Telecom Italia, the state-owned postal service Poste Italiane and many others. ‹ Matthias Gaul Contact Toni Purcaro Managing Director DEKRA Consulting S.r.l. Phone +39.06.87 20 30-1 Fax +39.06.87 20 30-29 E-mail [email protected] 33 DEKRA SOLUTIONS DEKRA staff in portrait Work and play Sebastian Bartels is a safety at work expert at DEKRA and as such gets to look inside a vast variety of organisations – from art museum to manufacturers of women’s cosmetics. The 33 year-old says it’s a bit like watching a children’s telly programme where you can see how things are made. When he is on a business trip he likes to explore the city he is in by jogging through it in the evening. This is the way he came to know and love Vienna with its historic buildings, the Danube Island and the promenades along the river bank. He jogged through Brussels while working for the CEOC (European Confederation of Inspection Organisations). However, as Bartels was born and bred in Düsseldorf, he is always drawn back to the banks of the Rhine. Whenever his current assignment allows, he likes to go wakeboarding, a mix between water skiing and surfing. His wetsuit and the 1.40 meter long board, half surfboard, half snowboard, are always ready in his car. ‹ Clipboard instead of wakeboard: Sebastian Bartels during a consultation with Bernd Schliephake, Head of Engineering Department of the Kunstsammlung NRW in Düsseldorf. › DEKRA Solutions Order now Would you like a free regular subscription to DEKRA Solutions? Then simply fax us this reply coupon to: + 49 . 7 11 . 7 84 98-46 Name . First name Firm Function Street number Postcode . city Country Solutions on the Internet: www.dekra.de E-mail to: [email protected] 34 E-MAIL Telephone for queries Where safety is concerned it’s best to ask us. Opinions can differ on the subject of safety. But they shouldn’t. We recommend that you talk to an experienced, nationally active and internationally networked system service provider. A partner like DEKRA. Our specialists can offer you comprehensive testing services in the following sectors: ■ Plant Safety ■ Building & Facilities ■ Health, Safety and Environment ■ Material Testing ■ Certification ■ Product Testing You can find out more about our services for your sector at: www.dekra.de Automotive Industrial Personnel Get your adverts off to a flyinG start at stuttGart airport! See Stuttgart Airport through new eyes: discover one of the largest walk-through advertising spaces in the world! versatile Outdoor advertising Advertising spaces Promotional spaces NetContact Online advertising ta k e of f ! For more information, why not check in at: www.stuttgart-airport.com/werbung or simply call: + 49 ( 0 ) 711 948 - 3078 More on twitter @airportWerbung
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