Inverness - Caley Cruisers

Caley Cruisers
TH E PER FECT WAY TO EX P LOR E LOCH N ESS
& T H E C A L ED ON I A N CA N A L 2 0 1 4
WELCOME TO CALEY CRUISERS, LOCH NESS & THE CALEDONIAN CANAL
“the fastest way to slow down.. ”
Welcome to our Caley Cruisers 2014 brochure. It’s been another interesting year at the boatyard and what
a beautiful summer it was in 2013! After a very cold start at Easter it was great to enjoy some really warm
temperatures and beautiful settled weather for most of the year. Of course there was the odd gale blow
through the Glen which made things quite interesting for our guests. I’m always amazed as to how much
everyone seems to enjoy these more challenging conditions but it really brings out a sense of adventure
to the holiday and they have a great time. It’s been lovely that many of our customers have shared their
experiences on Facebook and TripAdvisor - their reviews are well worth reading if you’re unsure about
what to expect during a trip through the Caledonian Canal.
Steve Hill
We’ve had a few changes at the boatyard too and we are delighted to announce the introduction of a brand
new boat class for 2014 – the Torridon will be fitted out over the coming winter and is available for hire as
from May 2014, perhaps a little earlier. She is a 40ft cruiser, with 3 sleeping cabins and thus will be able to sleep 6 comfortably.
Many of our regular customers have already snapped up weeks on her which we’re really pleased about. You will find full details of
the new boat class on page 8 of our brochure and you can follow the development on Facebook as we will be keeping a diary of the
boat building progress on there.
In addition to the boat charter, we are delighted to now also be able to offer motorhome hire, through our
partner company Loch Ness Motorhomes, as well as the rental of a stunning holiday cottage on the beautiful
Isle of Skye. Blue Sea Cottage is located near Dunvegan and just a ten-minute drive from the famous
Three Chimneys restaurant. A cottage or a motorhome are the ideal complements to your boating
holiday. All information regarding these new ventures is detailed on our lovely website,
which has just had a revamp too! Remember you can also check availability for the boats,
motorhomes and cottage on our website.
So, all systems are go at the moment as we head towards a busy winter maintenance
schedule with the fitting out of our new Torridon to keep things interesting. On behalf
of everyone here at Caley Cruisers, we look forward to hearing from you, if you would
like to check availability or have any queries about our holidays, and of course to
welcoming you during 2014 - we would be delighted to be of service to you.
With very best wishes.
Audrey Hogan
Director
Inverness, October 2013
View of Loch Ness from Fort Augustus
YOUR GUIDE THROUGH OUR BROCHURE
Introduction1
Travel Arrangements
18
Caledonian Canal Map
& Typical Itinerary
Your Questions Answered
19
2-3
Booking Form
20
In and around the Great Glen
4-5
Additional Information
21
Handover Procedure
6
Fleet Specification
7
Caley Cruisers Fleet
8-17
Pricelist22
Terms & Conditions of Hire
Caley Cruisers Team
23
1
Canal Locks
p
Water Point
Shore Power
Caledonian Canal Map
& Typical Itinerary
m
Golf Course
BW
Walks / Trails
Castle
e
Inverness
The canal is 60 miles long and takes 3 days to cruise each
way, therefore the round trip can be done in a week’s cruise.
Short breaks and 10/11-night cruises are also available.
Pick up and return to our base in Inverness
,
Horse Riding
p
Moorings
Laundry
Facilities
Information Centre
Harbour
Water Point
WIFI Highland Wi-Fi Public
Hotspots are available
at several locations
along the canal.
Please see page 19
for more details.
Swing Bridge
X
Cycle Trail
Canal Locks
Fort William
British Waterways
Toilets & Showers
N
v
Shop
Restaurant
Fort Augustus
Shore Power
Glasgow
BW
British Waterways
Toilets & Showers
This mapSwing
is forBridge
general guidance only. For a more detailed
version visit our website at www.caleycruisers.com
X Moorings
Edinburgh
DAY 1: As part of the hand-over procedure (see page 6) vessels are taken in
MORAY FIRTH
Laundry
Facilities
convoy from the base in Inverness, along the first (5 mile) canal section to
Dochgarroch Lock. Once through the lock you will then be able to cruise out onto Loch Ness
Harbour
and on towards your first overnight stop at Urquhart Bay, which takes about 1 ½ hours. This
N
v
is an ideal base to visit the village of Drumnadrochit where you’ll find a few shops, restaurants
Caley Cruisers
Shop
p X BW
Restaurant
village. During the lighter summer months it may be possible to get to Fort Augustus on your
quite a lot of cruising to do on the first day, so we recommend Urquhart Bay Harbour as your
Urquhart Castle
first overnight stop. Please note a berthing charge of £10 is applicable here, payable
at the harbour. This is the only location in the Glen where a berthing fee applies.
Invergarry
Castle
Invergarry
vNX
LOCH
LINNHE
v p X BW
Banavie &
Neptune’s
Staircase
v X BW
Gairlochy
H
L O C
H Y
L O C
LOC
H O
H
L O C
m v N p X BW
Fort Augustus
ICH
Kytra Locks
m
X
S
N E S
X
Abercalder Swing Bridge X
Great Glen Water Park v p X
Laggan Swing Bridge
Laggan Locks
v p X BW
Moy
Swing Bridge X
FORT WILLIAM
m
,vNe
Gairlochy
2
,vN
Foyers
vX
X
Cullochy
Locks
Inverness
Tomnahurich Castle
Bridge
,vNeX
Drumnadrochit
first evening; it takes about 3 ½ hours to cruise the length of Loch Ness, however this can be
Dochgarroch Lock
INVERNESS
Dochgarroch
v p X BW
and places of interest to visit. From the harbour it takes about 20 minutes to walk into the
Loch Oich
DAY 2: It takes about 2 hours to cruise the second part of Loch Ness
DAY 3: After passing through Laggan Bridge, your
DAY 4-6: If you’re out for a week
DAY 7 - FINAL DAY: Most people tend to spend their final night back at, or near to,
from Urquhart Bay Harbour to Fort Augustus. This lovely village is a
cruise will take you through the beautiful tree lined Laggan
or longer you can make a leisurely
the boatyard. There are some lovely places to eat out in Inverness, we’re happy to give
great stop along the way with lots of things to see, shops and eating
Avenue. Continuing South West and you’ll reach Laggan
trip back towards Inverness, doing
recommendations and assist with booking a table. At the base we have toilets, showers, shore
establishments to visit. Most 3 night cruises tend to go as far as
Locks, there are also toilet and shower facilities available
as much or as little as you like in
power and Wi Fi facilities free of charge. When you return to the boatyard, vessels are usually
Fort Augustus. For those proceeding further you will need to negotiate
here. After negotiating the lock you’ll reach Loch Lochy,
this truly fabulous location. You’ll
refuelled and fuel accounts finalised. During the summer opening hours of the canal, you can stay
the flight of 5 locks, this usually takes about 1 hour. All Lock Keepers
this beautiful part of the canal system is dominated by
find lots more info regarding the
on the east side of Dochgarroch Lock and come through Tomnahurich Bridge as soon as it opens
are very friendly, helpful and will always be happy to assist if you have
Ben Tee. Loch Lochy takes about 2 hours to cruise and
places to visit along the route on
in the morning (approx. 08:00 am). This may also be possible at other times of the year but only
any queries. There are toilet and shower facilities at both, the bottom
takes you to Gairlochy Lock. The final canal section takes an
our website. Please note that in the
by prior arrangement with the boatyard as, due to a restriction, the bridge does not operate until
and top of the lock flight; the lower one also has laundry facilities.
hour to cruise. En route, you’ll pass through the very quaint
event of windy weather conditions,
9.15 am. Please note that vessels are due to be returned to the boatyard by
Departing from Fort Augustus, you’ll first reach Kytra Lock. This is a
Moy Bridge; here the local farmer and his flock of sheep are
for safety reasons restrictions on
8.30 am on the day of departure.
lovely, quiet spot for a barbeque. There is beautiful wildlife in this very
the only patrons. Arrival at Banavie brings you to the end of
cruising may be applied. This may
remote location, so you may catch a glimpse of a pine marten or red
the cruising area; here you can watch the sea going boats
impact on how far and where you
squirrel here. Travelling on, you’ll reach Cullochy Lock and then, passing
transit through the flight of 8 locks at Neptune’s Staircase.
can cruise to during your holiday.
through Aberchalder Bridge will take you onto Loch Oich. If you’re
You’ll find toilet and shower facilities, water and shore
out for a 4 night cruise, Loch Oich is normally as far as you would
power here. Banavie is just a couple of miles from the town
travel before making the return trip back towards Inverness.
of Fort William, where you also can stock up on supplies.
“Caley cruisers are a class act. This was our second
holiday with them and we received the same level of
quality service as before...””
TripAdvisor review (whitebaron), visited July 2013 on Highland Glen class
3
In and around the Great Glen
Discover the Great Glen. Walk, cycle or cruise through it. The magnificent diversity
of terrain offers many varied activities, from the gentle to the adrenalin-fuelled.
Whether you gain satisfaction from a physical challenge conquered, or prefer a stroll with
someone you love through beautiful scenery, this landscape will leave you on a high.
Drumnadrochit
Drumnadrochit lies at the head of Urquhart Bay and is the
centre of the Loch Ness Monster industry in Scotland!
Must Eat… at Fiddlers – a great family friendly restaurant
giving you good food served simply, www.fiddledrum.co.uk or
The Loch Ness Inn – giving you the atmosphere of a traditional
coaching inn, www.staylochness.co.uk. The Benleva Hotel
(bar/restaurant/beer garden) offers great food and regular live
music. They are famous also for their fine selection of wines,
Scottish real ales and malt whiskies.
Must See… Urquhart Castle – one of Scotland’s oldest castles
situated on the banks of Loch Ness, www.historic-scotland.gov.uk
or the Loch Ness Exhibition Centre – a multi-media exhibition
looking into the mystery of Loch Ness, www.lochness.com
Must Do… horse riding at the Highland Riding Centre –
offering instruction, trekking and trail riding,
www.borlum.co.uk or relax with some souvenir shopping
– Drumnadrochit offers a wide selection of shops with a little
something for everyone.
Invergarry & Loch Oich
Invergarry lies on the beautiful wooded shores of Loch Oich.
Must Eat… at the Invergarry Hotel – great food and
hospitality, www.invergarryhotel.co.uk or why not try the
Glengarry Castle Hotel – set on the shores of Loch Oich
offering great Highland hospitality, www.glengarry.net
Bicycle Hire is now available as a part of your
cruise package. To maximize your enjoyment,
safety and convenience we supply helmets,
locks, toolkits and route maps. For more
information please go to page 21.
Cyclists on the Great Glen cycle route passing Loch Oich
Highland Riding Centre
Museum & History
Inverness
Inverness is the gateway to the Highlands
of Scotland and the surrounding area.
It makes an ideal place to visit on your
final night, with a wide selection of
restaurants and activities to suit all tastes.
Here are just some of the highlights:
Must Eat... at Rocpool Restaurant
– riverside dining, delivering quality
ingredients cooked with flair,
www.rocpoolrestaurant.com or Café 1 –
good food, polite staff and a warm
welcome, www.cafe1.net
4
Kayaking on Loch Oich
Must See… Eden Court Theatre –
fantastic arts centre in the heart of the
Highlands, www.eden-court.co.uk or
Culloden Battlefield – with its exciting
new visitor centre and interactive
exhibition, www.nts.org.uk/culloden
Must Do… shopping – Inverness has
it all, whether it’s the Old Town charm,
City Centre choice or retail park
convenience, www.inverness-scotland.com
or why not try some outdoor and
indoor activities – are you an avid
golfer? www.torveangolfclub.co.uk
Must See… Invergarry Castle – once home to the
MacDonnell Chiefs, which now stands in ruins on the shore,
www.invergarrycastle.co.uk or the nearby Well of the Seven
Heads – which tells the story of the grisly Keppoch Murders –
www.sevenheadsstore.co.uk (history).
Must Do… Have a go at outdoor activities along the way with
Monsteractivities at Fort Augustus. www.monsteractivities.
com or with ActiveHighs on Loch Oich. www.activehighs.co.uk
Friendly Lock Keepers
or perhaps you have a passion for
fishing? www.grahamsonline.co.uk
Do you enjoy a leisurely swim?
www.invernessleisure.com or are you
looking for something more adrenalin
fuelled? www.boots-n-paddles.co.uk
“We saw wild goats,
caught brown trout and
even went horse riding.
It really was an amazing trip.”
TripAdvisor review (Zef C),
visited June 2013 on Eriskay class
Loch Oich
Best of the Rest
Dochgarroch is the first lock you will come across after
Inverness. It is a very picturesque spot with lots of private
boats and plenty of mooring. While there you should stop in at
Oakwood Restaurant, www.spanglefish.com/oakwoodrestaurant,
a great little restaurant and tearoom which also offers antiques
and collectables!
Fort Augustus
Fort Augustus
Fort Augustus is one of the most picturesque stops along the
Caledonian Canal. www.fortaugustus.net
Must Eat… at The Lovat, Loch Ness – serving seasonal, locally
sourced produce, www.thelovat.com or The Lock Inn, a canal
side pub/restaurant with great food and a lovely atmosphere or
The Boathouse – lochside restaurant serving delicious, locally
sourced food lovingly prepared by the chefs,
www.lochnessboathouse.co.uk
Must See… the Caledonian Canal Heritage Centre – which
details the history of the canal, www.scottishcanals.co.uk or visit
The Clansman Centre – offering an interesting Highland life
living museum and history show, www.scottish-swords.com
Must Do… golfing at Fort Augustus Golf Club –
a traditional heathland course, widely regarded as the
most challenging 9 hole course in Scotland,
www.fortaugustusgc.webeden.co.uk or take a leisurely walk
along the canal towpath to the pretty locks at Kytra,
www.walkhighlands.co.uk or www.visitscotland.com - walking
White-Water Rafting
occupied in the outdoor capital of the UK! For the energetic
there is Ben Nevis to climb, and for those of you who are not,
a cable car will take you to the top of Aonach Mor ski range.
While passing Foyers why not stop to enjoy a leisurely walk
around the forests and visit the impressive Falls of Foyers,
where the water plunges in two falls – first 30ft, then 90ft.
Some useful websites:
www.visitlochness.com
http://golf.visitscotland.com
www.outdoorhighlands.co.uk
http://active.visitscotland.com
http://walking.visitscotland.com
www.outdoorcapital.co.uk
www.visitsouthlochness.com
In Fort William the top of Neptune’s Staircase at Banavie is
your cruising limit, but there is more than enough to keep you
For more information on our cruising area please visit our
website, www.caleycruisers.com/cruising-area.asp
5
Handover Procedure
Try and aim to be at the boatyard between 12:00 & 14:00 on the
day you start your hire. We do recommend that you pick up your
shopping supplies in the morning if at all possible. Should you need
to leave luggage with us to give you some room in your car please
come along any time in the morning and we can put it in our store
area. You will be able to purchase food supplies during your cruise at
Drumnadrochit, Fort Augustus, Invergarry and Fort William.
The Safety Briefings are followed by a Boat Handling instruction;
for this we require the skipper and at least one other competent,
adult crew member. If you are very experienced, then you will simply
need to demonstrate your boat handling skills to us.
Should you unavoidably be arriving after 14:00, it is important
you inform the boatyard, so that we know when to expect
you, as we will have to arrange for later instructions.
We have a waiting area, toilets & showers and free Wi Fi available at
the boatyard; so if you arrive early you’re most welcome to freshen
up, enjoy a coffee and relax whilst reading through your handbook.
Once all the demonstrations and paperwork have been completed,
a convoy will depart (the first one is usually at about 14:30 hrs)
travelling through the first swing bridge at Tomnahurich and on
towards Dochgarroch Lock. This canal section takes about 1 hour to
cruise, so you will usually arrive there between 15:30 & 16:00 hrs.
It’s here that we will leave you, therefore if you have any queries or
are unsure about anything, please ask. When you’re out on your
holiday, you do have access to a 24 hour service number which is
always manned by a member of our team; so if you have any queries
regarding the weather, cruising area or any problems with the boat,
you will always manage to contact us.
Your vessel will be available to board between
12.00 and 14.00.
We commence our Safety Briefings at 12:00, they run at regular
intervals and the last one will start at 14:00 so it is important you
arrive before this. We do like all members of your crew to view the
safety information in the film shown as part of the briefing.
“The boat was spotlessly clean,
comfortable and everything you could
possibly need was provided for you..””
Caley Cruisers
Fleet Specification
TripAdvisor review (sally4holidays),
visited May 2013 on Highland Monarch class
Caley Cruisers operate a fleet of 24 motor cruisers within a range of
10 different boat classes, all of which are detailed across the next pages.
Each boat is fully equipped with the following inventory:
• FULLY EQUIPPED GALLEY
• SAFETY EQUIPMENT AND SAFETY RAILS
• GAS COOKER AND FRIDGE
• 240V INVERTER & ELECTRICAL HOOK-UP
• LIFE JACKETS
• 12V CIGARETTE LIGHTER CONNECTION
• BED LINEN AND TOWELS
• LARGE CAPACITY TOILET HOLDING TANK
• HOT AND COLD RUNNING WATER
• FULL TANK OF DIESEL – NO REFUELLING REQUIRED
• SHOWER AND TOILET
• TABLE/SETTEE CAN BE CONVERTED INTO A BERTH
• WARM AIR CENTRAL HEATING
• SOFT FUNRNISHINGS, RADIO/CD, HAIRDRYER
A range of boats within the Caley Cruisers fleet feature some extra luxuries to make your
cruise as comfortable as possible. See page 8 onwards for each individual boat class or view
our comparison chart below:
Caley Cruisers Marina
Class Name
Sleeps
Size
Torridon (p8)
6-8
12.20m x 4.06m
2
2
2
1
Balmoral (p9)
4-6
11.58m x 3.96m
2
2
1
1
Strathspey (p10)
4-6
12m x 4m
2
2
2
0
Highland Monarch (p11)
6-8
12m x 4m
2
2
2
1
Highland Glen (p12)
4-6
10.67m x 3.66m
2
2
1
1
Taransay (p13)
6-8
12m x 4m
2
2
1
3 or 4
Highland Commander (p14)
6-8
10.67m x 3.8m
2
2
2
1
Eriskay* (p15)
4-5
10.4m x 3.8m
1
1
1
1
Isle of Skye (p16)
2-4
10.4m x 3.8m
1
1
1
0
Mull of Kintyre (p17)
3-4
9.45m x 3.5m
1
1
1
1 single
Thruster
CD / Radio
TV* / DVD
Facilities*
ToiletsShowersDblTwin/Bunks
*
240v inverter
Dual Steering
Pets Allowed
* Please note, the quality of television reception is very poor in the Glen therefore the TV is best used for the DVD
player. One vessel of the Eriskay class will remain pet-free; please contact Caley Cruisers for further information.
Caley Cruisers Marina
6
Safety briefing (DVD)
Boat handling instruction
“It was our 5th time on the Caledonian Canal, and it won’,t be the last! ”
TripAdvisor review (b_caduff2013), visited September 2013 on Highland Glen class
We respectfully request that customers do not smoke inside the boats.
More photographs of the Caley Cruisers’ hire fleet are available on our website,
www.caleycruisers.com/boat-classes
Caley Cruisers Fleet
7
Torridon
SLEEPS 6-8
Length: 12.20m (40ft)
Beam: 4.06m (13.3ft)
Engine: 115 hp Nanni Diesel,
Shaft Drive
SLEEPS 4-6
Length: 11.58m (38ft)
Beam: 3.96m (13ft)
Engine: 150 hp Volvo diesel,
Shaft Drive
This impressive, beautifully fitted
out 11 metre craft offers all the
comfort afloat that you could
imagine. She is ideal for a family
of 4. Spacious saloon, galley with
full size fridge and wonderful
power showers. Balmoral class
also features hairdryer, toaster,
dual steering and electrical
hook-up.
Start day: Saturday
Start days: Friday and Saturday.
Short breaks, Monday starts and
10- or 11-night breaks are also
available (except July and August).
W.D.
WC
SHOWER
W.B.
W.D.
2 BUNKS
Balmoral
STEPS
New for 2014:
The Torridon class.
TABLE
WC
W.B.
STEPS
A stunning 40ft vessel which will feature
2 master double cabins, located on either
side of the boat, each with toilet and
shower en-suite and in addition a side
cabin with 2 single bunk berths.
W.D.
STEPS
SALOON
STEPS
The single steering position will be on the
outside helm and an easy-fold canopy will
be fitted along with a central heating outlet
vented to the spacious top deck seating
area. The flexible arrangement of the
accommodation is ideal for both couples
and families. The Torridon class will be
fitted out with a spacious saloon and a fully
equipped galley including a full size fridge,
toaster and microwave oven. She will also
have a hair dryer and an electrical hook-up
on board.
8
Further updates will be available on
our website as the build of the boat is
progressing. Please do not hesitate to
contact us should you have any queries
regarding this impressive new craft.
•
Bow Thruster
•
CD player/radio, DVD/TV
•
Full size fridge
•
Bow Thruster
•
CD player/radio, DVD/TV
•
Full size fridge
•
240 volt inverter
•
240 volt inverter
•
Pets allowed
9
Strathspey
SLEEPS 4-6
Highland Monarch
SLEEPS 6-8
Length: 12.00m (39ft)
Beam: 4m (13ft 6in)
Engine: 150 hp Volvo diesel,
Shaft Drive
Length: 12.00m (39ft)
Beam: 4.0m (13ft 6in)
Engine: 150hp Volvo diesel,
Shaft Drive
Strathspey has 2 double cabins,
each with en-suite toilet and power
shower and is therefore
ideal for 2 couples.
Highland Monarch is a beautifully
fitted out 12 metre craft giving
you great comfort afloat. Offering
a spacious saloon, galley with full
size fridge, 2 toilets and power
showers. Her 3-cabin layout is
ideal for families and large parties
of up to 6.
The Strathspey also features a
spacious saloon, galley with full
size fridge, microwave, hairdryer,
toaster, dual steering and electrical
hook-up.
Start day: Saturday.
Highland Monarch class also
features a microwave, hairdryer,
toaster, dual steering and
electrical hook-up.
Start days: Friday and Saturday.
Short breaks, Monday starts and
10- or 11-night breaks are also
available (except July and August).
10
•
Bow and Stern Thrusters
•
Bow and Stern Thrusters
•
CD player/radio
•
CD player/radio
•
Full size fridge
•
Full size fridge
•
240 volt inverter
•
240 volt inverter
•
Pets allowed
•
Pets allowed
11
Highland Glen
12
SLEEPS 4-6
Taransay
SLEEPS 6-8
Length: 10.67m (35ft)
Beam: 3.66m (12ft 2in)
Engine: 100 hp Volvo diesel,
Shaft Drive
Length: 12.00m (39ft)
Beam: 4.0m (13ft 6in)
Engine: 150 hp Volvo diesel,
Shaft Drive
Great family cruiser: ideal for a
party of 4. Highland Glen has a
beautifully fitted out double
cabin aft with en-suite toilet and
power shower. The forward cabin
has 2 single berths and an
additional toilet and power shower.
Both cabins have plenty of
wardrobe space and storage.
Highland Glen class also features
microwave, hairdryer, toaster,
camping size fridge, dual steering
and electrical hook-up.
Taransay class is a well equipped
cruiser with 4 cabins and therefore
ideal for large parties of up to 8.
Taransay class also features
2 toilets and power showers,
full size fridge, toaster,
dual steering and electrical
hook-up.
Start days: Friday and Saturday.
Short breaks, Monday starts and
10- or 11-night breaks are also
available (except July and August).
Please note that we recommend a
maximum of 6 adults on Taransay.
Start days: Friday and Saturday.
Short breaks, Monday starts and
10- or 11-night breaks are also
available (except July and August).
•
240 volt inverter
•
Bow and Stern Thrusters
•
Bow and Stern Thruster
•
CD player/radio
•
CD player/radio
•
240 volt inverter
•
Full size fridge
•
Pets allowed
•
Pets allowed
13
Highland Commander
Eriskay
SLEEPS 4-5
Length: 10.67m (35ft)
Beam: 3.8m (12ft 5in)
Engine: 100 hp Volvo diesel,
Shaft Drive
Length: 10.4m (34ft)
Beam: 3.8m (12ft 4in)
Engine: 80 hp Nanni diesel,
Shaft Drive
Highland Commander is a great
family cruiser and ideal for a party
of up to 6. She is an older boat
class and features a twin cabin
forward, 2 double cabins aft and
2 toilets and showers, one en-suite
to the forward cabin.
Eriskay is ideal for families or
couples. A lovely double cabin
forward and twin bunk beds
will allow a family of 4 to sleep
comfortably without having to
convert the table into a berth.
Eriskay class also features a toaster,
hairdryer, single steering and
electrical hook-up.
She is equipped with microwave,
toaster, hair dryer, camping size
fridge, dual steering and electrical
hook-up.
Start days: Friday, Saturday and
Monday. Short breaks & 10- or
11-night breaks are also available.
Please note that the forward cabin
in the Saturday start vessel is suitable
for children only due to limited
head room.
14
SLEEPS 6-8
Note: One boat of the Eriskay class
will remain pet-free. Please check
with boat yard prior to booking.
Start days: Friday, Saturday and
Monday. Short breaks & 10- or
11-night breaks are also available.
•
Bow Thruster
•
240 volt inverter
•
CD player/radio
•
CD player/radio, DVD/TV
•
240 volt inverter
•
Full size fridge
•
Pets allowed
•
Pets allowed
15
Isle of Skye
Mull of Kintyre
SLEEPS 3-4
Length: 10.4m (34ft)
Beam: 3.8m (12ft 4in)
Engine: 80 hp Nanni diesel,
Shaft Drive
Length: 9.45m (31ft)
Beam: 3.50m (11ft 6in)
Engine: 100 hp Volvo diesel,
Shaft Drive
Our beautiful Isle of Skye class is
perfectly suited for couples and
ideal for those special occasions
like honeymoons. She features a
generously sized, lovely double
cabin forward and is fitted out to
a very high standard. Isle of Skye
class also features a toaster,
hairdryer, single steering and
electrical hook-up.
Smart family cruiser, beautifully
fitted out. The separate cabin
arrangement, twin/double cabin
forward and ¾ berths in the centre
cabin, will allow a family
of 3-4 to sleep comfortably.
Start days: Friday and Monday.
Short breaks & 10- or 11-night
breaks are also available
(except July and August).
16
SLEEPS 2-4
Mull of Kintyre class also features
a spacious galley and dining area,
inside steering and electrical
hook-up and a 240v inverter,
suitable for charging mobile phones
only.
Start days: Friday and Monday.
Short breaks & 10- or
11-night breaks are also available.
•
Bow Thruster
•
Bow Thruster
•
240 volt inverter
•
CD player/radio
•
CD player/radio, DVD/TV
•
Pets allowed
•
Full size fridge
•
240 volt inverter
1717
Travel Arrangements
Your Questions Answered
By Car
By Air
What type of boat should I book?
Do I need to take anything with me?
From London, this trip can be done within 12 hours.
Inverness is approximately 3 hours from Edinburgh via
the A9 and about 5 hours from Newcastle.
easyJet has regular flights all year to and from Inverness
Airport, connecting with London Gatwick and Luton.
Dutch airline KLM currently offers a regular connection
from Amsterdam. Other scheduled flights throughout the
summer may also be available. Please check for updates at
www.hial.co.uk
As you can see in our brochure, we do have quite a range of
different boat classes to choose from so it is understandably
difficult to make the right choice. We would recommend you
take a boat larger than you need – the extra space certainly
won’t go amiss. For example, if there are 6 adults in your
party, opt for Torridon, Highland Monarch or Taransay class.
If possible, avoid having to convert the table into a berth.
The smaller vessels, such as Mull of Kintyre class, will be
cramped if you fill them to capacity.
All of our boats are fully equipped with all galley utensils,
crockery, pots and pans and basic cleaning supplies.
Safety equipment and life jackets are also included.
Freshly laundered bed linen is provided – we supply duvets
for all fixed berths and sleeping bags for the convertible
berths. Towels, blankets and pillows for everyone are
on board. Please advise of any allergies prior to arrival.
Binoculars (not supplied) may be a great item to use to enjoy
the scenery. An inventory of items on board can be found in
the Pre-Holiday Information you receive with your booking.
The onboard water tank contains drinking water; however
some people prefer bottled water, which you would need to
buy. There is no first aid kit supplied with the boat, so
please bring your own. Please also remember to bring
gloves as they are very important for rope work.
Car Hire
Car hire is an easy and convenient way of reaching Inverness
from further afield. It is also a great way of having the
freedom to explore the Highlands before or after your
holiday with us!
Budget
www.budget.co.uk
Inverness Airport is approximately 12 miles from our
boatyard. The easiest way to reach us from the airport is
either by taxi directly to the boatyard or by taking
the airport shuttle bus to the city centre and then a
taxi to the boatyard.
www.easyjet.com
Enterprise
www.enterprise.co.uk
Europcar
www.europcar.co.uk
By Ferry
The UK now has many good ferry connections with Europe
and Ireland, giving you the flexibility of bringing your own
car!
P&O Ferries, from Zeebrugge and Rotterdam to Hull,
Calais to Dover and Larne (Northern Ireland) to Troon
www.poferries.com
Stenaline, from Belfast to Cairnryan and from Hook of
Holland to Harwich.
www.stenaline.co.uk
DFDS Seaways, from Amsterdam to Newcastle.
www.dfdsseaways.co.uk
By Train
Regular and overnight train services run from
London and most main UK train stations.
Inverness train station is located in the city centre,
approximately 3 miles from our boatyard.
www.thetrainline.com
www.nationalrail.co.uk
“We booked our holiday online from Australia
and from our initial contact right through to
returning our beautiful vessel the Caley Cruisers
team were outstanding..””
TripAdvisor review (J R), visited July 2013 on Eriskay class
Taxi Service
It takes approximately 5-10 minutes by taxi to get to us from
the centre of Inverness and approximately 20-30 minutes by
taxi to get to us from the airport.
Taxi ranks are located both in the centre of Inverness
and at the airport but pre-booking is also possible and is
recommended for larger groups.
City Taxis - Tel. 01463 222 555
Inverness Taxis – Tel. 01463 222 222
(also provide a minibus with 16 seats)
By Bus
Regular services connect Inverness with Edinburgh,
Glasgow and London along with most other main
UK bus stations.
Inverness Bus Station is located in the centre
of Inverness and is approximately 3 miles
from our boatyard.
How long can I cruise?
The official stopping time is dusk – however, cruising is
mainly restricted to the canal opening times. All of the
bridges and locks are operated by keepers and the hours of
operation are usually from 8.30am until 5.30pm (8am – 6pm
in the summer) with a 7 day operation from Easter to the
end of October. They close for a 1 hour lunch break, usually
between 12.00 noon and 2.00pm.
Is this holiday suitable for me?
Boating on the Caledonian Canal is different from other inland
cruising areas. It can get quite rough on the lochs and a certain
amount of physical activity is involved when locking and
berthing, therefore we require a minimum of 2 reasonably
fit & active adult crew members (aged 21 years or over)
on board each vessel to participate in these activities.
All of our vessels have steps inside and some also use
ladders to access the boat. On some boat classes (particularly
Highland Commander) the steps can be quite steep, please
bear this in mind for toddlers, older or infirm/ disabled crew
members and your pets. When disembarking from the vessel
onto a pontoon, the height difference can be approximately
3ft. Should this be a problem for any of your crew, or indeed
you have any queries or concerns, please do discuss them
with us prior to booking.
When is the best time
to come to Scotland?
www.citylink.co.uk
www.megabus.com
INVERNESS
ABERDEEN
FORT
WILLIAM
DUNDEE
PERTH
EDINBURGH
Scotland is beautiful in every season although, as its
reputation suggests, the weather can sometimes be
unpredictable. May, June and July benefit from the longest
daylight hours – in mid June it doesn’t get dark until
approximately 11.30pm! The beautiful colours of spring
and summer delight the customers – the canal banks are
lined with yellow of the Broom and Loch Oich is ablaze with
Rhododendrons. During September and October you will be
treated to the wonderful colours of autumn but the weather
does tend to get slightly cooler then too! For seasonal
weather averages visit www.bbc.co.uk/weather.
Can I use electrical appliances on board?
The easiest and most convenient power source on all of our
boats is the 12v cigarette lighter connection which is more
than adequate for charging mobile phones and devices.
All boats also feature a 240 volt inverter which means that
mains power (3 pin plugs) can also be used on board at any
time (battery power levels depending). Electrical hook-up is
available on all boats but please note that there are only a
few electrical hook-up points along the canal (fee applicable),
therefore we do not recommend that you rely on this. On
all boats we request that only appliances requiring no more
than 1500 watts should be used (for Mull of Kintyre class
only up to 650 watts).
Is there mobile reception and
WiFi available along the canal?
WiFi: there are Highland Wi-Fi hotspots available at several
locations along the canal. To access the network and to
register, log on to Highland Wi-Fi Public Hotspot. You can
then buy your online time, payable by card or PayPal.
Free Wi-Fi is available at the Caley Cruisers base and at
Urquhart Bay Harbour. For the majority of the time you
spend on the canal you will find the mobile phone signal is
very good but you will find one or two poor areas where the
signal will be either low or not available.
Can I stock up with grocery
supplies along the canal?
There are various stops along the canal where you can
stock up with supplies, the first one being the village of
Drumnadrochit, accessible from Urquhart Bay Harbour.
But we do recommend that you purchase some basic
supplies from Inverness prior to your departure from the
boatyard just to get you started. There is a Co-op located
close to the boatyard or you can order online at ASDA,
Sainsbury’s and TESCO for delivery to the boatyard.
Please contact our office if you require further information.
GLASGOW
18
View of Loch Ness from Fort Augustus
19
YOUR BOOKING FORM
To: Caley Cruisers Ltd, Canal Road, Inverness, IV3 8NF, Scotland, T: 01463 236328, F: 01463 714879
Please complete this form, a photocopy is acceptable, and send it to the above address (with your payment cheque, if applicable).
No covering letter from you is required. It is also possible to complete the booking form on our website.
I WISH TO BOOK A CALEY CRUISERS HOLIDAY
If you have a booking reference number, please enter this number
here.
Boat class
Booking ref. No.
Dates
From ______ / ______ 12.00 - 2pm, 2014
To ______ / ______ 8.30am, 2014
I declare I am over 21 years of age. I agree to be held responsible for the
balance-of-hire terms which become due and payable to the owner at the
place on the date shown on your hire invoice. I agree to be bound by the
terms and conditions of hire stated in this Caley Cruisers Brochure and as
supplied with the booking confirmation.
Your name and address (please use BLOCK CAPITALS)
Name
Address
SignatureDate
Payments
Payments can be made with a debit or credit card, using either our
online payment facility on our website or by telephoning our office on
01463 236 328. Please note that a 2% surcharge is applicable for all
credit card payments. We accept MasterCard and VISA. There is no
additional charge when paying by debit card.
Post Code
Tel: (home)
(work)
Email:
Do you bring your pet? Please give details:
We also accept cheques (from UK banks only), except for bookings where
the hire is due to commence within 6 weeks. Please make cheques payable
to Caley Cruisers Ltd.
Charge of £35 per pet, per week (min. charge £35),
please see page 21 for further information.
noyes
I enclose my cheque for £
Details:
Should you prefer to pay by bank transfer, please contact us for our bank
details. Bank charges occurring must be covered by the person paying or
may be deducted from the amount paid.
Your party details (fill in numbers please)
Total
number
in party
Total
males
Total
females
Persons
21 years
& over
Persons
under
21
Babies
under 2
Additional information:
Please enter names of all party members
1
2
3
4
5
6
7
8
9
10
20
ADDITIONAL INFORMATION
COLLISION DAMAGE WAIVER
Payment of the non-refundable Collison Damage Waiver is applicable for all bookings. This provides you with fully comprehensive
cover in the event of accidental loss or damage to your boat or its equipment. It also provides third party cover just in case for example
you accidently cause damage to another vessel, jetty etc or cause injury to a third party. It does not cover any damage caused by
the deliberate or negligent act or omission of you or any member of your party (including where the person concerned is under the
influence of alcohol, drugs or any similar substance) or any failure by you to comply with our safety instructions or booking conditions.
In this case we reserve the right to make a charge to cover the loss or damage.
FUEL DEPOSIT
Depending on the class of vessel booked, the Fuel Deposit will be £200 or £250. All of our vessels carry approximately 550 litres of diesel,
which is enough for about 2-3 weeks cruising. The Fuel Deposit that you pay covers more than the average week’s cruise. At the end
of your holiday we will refuel your vessel and any extra charge or refund should be settled prior to your departure. You will be charged
the fuel cost applicable at the time of your cruise. Please do not hesitate to contact our office should you have any queries regarding this
matter. We will be happy to provide details on fuel consumption and averages for whichever vessel you are interested in.
SHORT BREAKS AND 10/11 NIGHT HOLIDAYS
Most vessels (as indicated on the boat pages) can be booked for short breaks and 10/11 night holidays. The weekend short breaks run
from Friday 12:00 – 2pm until Monday 8:30am (3 nights) and the mid-week short breaks run from Monday 12:00 – 2pm until
Friday 8:30am (4 nights). The 10-night breaks start on a Friday (12:00 – 2pm) and the 11-night breaks start on a Monday (12:00 – 2pm).
PICK-UP AND RETURN TIME FOR ALL VESSELS
The boat handover time is usually between 1pm and 2pm. However, we do commence our Safety Training from 12noon, therefore it is
important you arrive as close to midday as possible. Should you be arriving after 2.00pm it is important that the boatyard is advised in
advance. All boats should be returned and vacated by 8.30am on the day of departure. Many visitors return to our boatyard the prior
evening to finalise the fuel account and visit Inverness.
GROUP BOOKINGS
Please note that we cannot accept bookings for Stag and Hen parties. For certain groups, we reserve the right to apply an additional
security deposit. Please see condition 12 on page 23 (T&C of Hire) for further information. If you have any questions about group
bookings then please do not hesitate to contact us.
FISHING
You can fish for brown trout, pike and eel only, anywhere in the canal sections. There may be restrictions on some of the lochs, due to
private land owner fishing rights. Salmon and sea trout fishing is not permitted at all (neither is the use of salmon fishing equipment).
Fishing is permitted off your hire cruiser only, not from the shores. Fishing tackle can be bought or rented locally at Graham’s of
Inverness, www.grahamsonline.co.uk, 01463 233 178 (bait may also be available). Please leave sufficient time prior to your arrival to
the boatyard for arranging fishing tackle. Please note: No fishing tackle available at the Caley Cruisers boatyard.
PETS
Pets are permitted on most vessels, except Torridon class, Eriskay No.6 and Isle of Skye class. The cost is £35 per pet, per week (minimum
charge £35). Payment to be made at the time of booking. Larger pets may need to be lifted onto boats. This can be a particular
issue on Highland Commander and some other boat classes. Please contact the boatyard for further information. We kindly ask our
customers to bring pet-blankets or pet-baskets and to ensure that the pets do not lie on the bedding or seating.
BIKE HIRE
Bikes are available to hire from the boatyard. Pre-booking is essential. The costs are £45 per bike per week or £30 per bike for a short
break, payable with balance of hire. We also have children’s bikes (suits 8-10 yr. old) available for £35 per week or £20 for a short break.
SMOKING
Smoking is not permitted on board any of our vessels.
GENERAL INFORMATION
• Boat driving licence not required.
•
•
•
•
No experience necessary:comprehensive boat handling instruction given.
Canal charges: all included in
boat hire fees.
•
24/7 call-out service.
HOW TO BOOK
Please read this carefully. When you book your holiday with
us you are entering into a contract which binds you and us in
various ways. You’ll see we have clearly set out the Booking
Conditions with a list of responsibilities and commitments we
and you have towards each other.
INITIAL PAYMENT
Price Bands A BCD E
Dates
26 Sep - 23 Oct 28 Mar
- 03 Apr
04 Apr
- 22 May
12 Sep
- 25 Sep
23 May
- 03 Jul
04 July
Hire Charge
- 21 Aug
£301 - £500
22 Aug
£501 - £750
- 11 Sep
£751 - £900
£901 +
Initial Payment (per week)
£125
£150
£170
£180
Understanding the price list*
All prices are in £ sterling (GBP) incl. the current UK VAT rate* and apply for Saturday start per week. For holidays starting on Friday the following
Saturday charges apply, for holidays starting on Monday the previous Saturday charges apply. For additional costs and how to make a booking please see
page 21. *please note the VAT rates are subject to change based upon Government guidelines.
Boat Class
FuelCollision
ABCDE
Deposit
Damage
£
£
£
£
£
£
Waiver £
MULL OF
KINTYRE
per week
per mid-week short break
per weekend short break
650
455
423
747
523
486
896
627
582
985
690
640
1,085
200
760
705
75
ERISKAY
per week
per mid-week short break
per weekend short break
767
537
499
896
627
582
1,065
746
692
1,170
819
761
1,287
901
837 200
75
ISLE OF SKYE
per week
per mid-week short break per weekend short break
767
537
499
896
627
582
1,065
746
692
1,170
819
761
1,404
N/A
N/A
200
75
HIGHLAND
COMMANDER
per week
per mid-week short break
per weekend short break
839
587
545
970
679
631
1,143
800
743
1,191
834
774
1,501
200
1,051
976 75
HIGHLAND
GLEN
per week
per mid-week short break
per weekend short break
1,050
735
683
1,213
849
788
1,414
990
919
1,548
1,084
1,006
1,857
250
N/A
N/A 75
TARANSAY
per week
per mid-week short break
per weekend short break
1,257
880
817
1,454
1,018
945
1,668
1,168
1,084
1,735
1,215
1,128
1,995
N/A
N/A
75
HIGHLAND
MONARCH
per week1,345 1,556 1,786 1,911 2,279
per mid-week short break 9421,089 1,250 1,338 N/A
per weekend short break
874
1,011
1,161
1,242
N/A
250
75
STRATHSPEY
per week1,345 1,556 1,786 1,911 2,279
per mid-week short breakN/A N/A N/A N/A N/A
per weekend short break
N/A
N/A
N/A
N/A
N/A
250
75
BALMORAL
per week1,456 1,650
per mid-week short break
1,019 1,155
per weekend short break
946
1,073
250
TORRIDON
per week1,602 1,815 2,043 2,246 2,592 250
per mid-week short break
N/A N/A N/A N/A N/A
per weekend short break
N/A
N/A
N/A
N/A
N/A
1,857 2,042
1,300 1,429
1,207
1,327
Mooring charges: all included in
boat hire charges with the exception of Urquhart Bay Harbour on Loch Ness where an overnight charge of £10 applies (payable locally).
• Car parking: secure parking available
at boatyard free of charge.
• Groceries: supermarket 1 mile from boatyard or try Asda, Sainsbury’s and
Tesco for delivery to boatyard.
HOW TO CALCULATE FORTNIGHT HOLIDAYS AND 10 - / 11- NIGHT BREAKS
Fuel: large capacity tank, so no
refuelling required.
• Maps: detailed cruising map provided.
Fortnight (14 nights) holidays: 15% discount applies to the second week booked,
except for Price Band E when only 10% is applicable.
Please check that the boat and dates you require are available by using the online availability check or by phoning us on 01463 236 328.
You can also complete an online booking form via our website. Once we have made a provisional reservation for you, it will remain on
hold for 24 hrs. In order to confirm the booking we require an initial payment (please refer to page 22 for our pricing grid). Payments
can be made with a debit or credit card, using either our online payment facility on our website or by telephoning us. Please note: a 2%
surcharge is applicable for all credit card payments; no additional charge is applicable when paying by debit card. We accept MasterCard
and VISA. It is also possible to make a bank transfer or send a UK cheque (no cheque payment accepted for bookings where the hire is due
to commence within 6 weeks). Please refer to page 20 for more details. When we receive your payment we will forward a confirmation
usually by email (or post if required). The final balance payment is due 8 weeks prior to the start of your holiday. If your holiday is due to
commence within 8 weeks, the full payment will be due at the time of confirming your booking.
21
CONDITIONS OF HIRE
CALEY CRUISERS PRICELIST 2014
2,356
N/A
N/A
250
We reserve the right to correct errors in advertised prices; we will advise
you of any such errors at the time of booking. We also reserve the right
to correct errors in confirmed prices. In this case we will contact you as
soon as we become aware of the error. If the correct price is higher and
you do not wish to pay this, you will be entitled to cancel and receive
a full refund of all monies you have paid to us providing you notify us
within 14 days of our advising you of the error. We promise we will not
seek to correct any error in a confirmed price within 8 weeks of the start
of your holiday or more than 7 days after you make your booking.
You can normally board your boat at 2.00pm (subject to
unavoidable delays). You must advise us if, due to unavoidable delays,
you will not be able to arrive at the normal take-over time. Your boat
must be returned and handed back to the Caley Cruisers boatyard
in Inverness no later than 8:30am on the last day of the hire. You
are obliged to leave everything in a clean and tidy condition. If you fail
to return your boat on time and/or in a clean and tidy condition you are
liable to an extra charge at the discretion of Caley Cruisers Ltd. Extra
charges may include additional hire cost for late returns at a full daily
rate, cleaning charges, third party expenses etc.
2. Making a Booking. For any bookings, we require a completed
booking form, available in our brochure or online on our website at
www.caleycruisers.com. When you book, you are accepting on behalf
of your party the terms of these Booking Conditions. A binding contract
comes into existence once we have received your deposit and we
have issued a reservation confirmation by email or post. The contract
shall be deemed to have been made at our offices in Inverness and be
subject to Scottish Law. We both agree to submit any dispute to the
exclusive jurisdiction of the Courts of Scotland. In all cases these Booking
Conditions form the basis of your contract.
3. Number in Your Party. There must be a minimum of 2 reasonably
fit and able adult crew members aged 21 or over on board. It is not
permitted on any boat to carry more persons than advertised in this
brochure. Accommodation is provided only for the number stated.
Any change of party details before or during a holiday must be
authorised by Caley Cruisers Ltd. We require skipper and all crew to
take part in our safety briefing (minimum of 2 adults required).
4. Payment. When you book you must pay the applicable deposit
requested. Your balance (together with your Fuel Deposit and
non-refundable Damage Waiver) is due and payable by you 8 weeks
before the start of your holiday. For bookings made within 8 weeks of
the holiday start date you pay the full amount at the time of booking.
A surcharge for credit card payments is applicable.
75
Caley Cruisers Ltd reserves the right to cancel a confirmed booking if any
payment due has not been received at the agreed due date. Cancellation
charges apply as laid out in condition 6 of these Conditions of Hire.
75
5. Changes by You. Up to 8 weeks before the holiday start date you
may change your boat to another one within the fleet and within
the same calendar year (subject to availability). You may transfer your
booking to someone else or another party (introduced by you) at any
time providing you notify us. Additional charges may be applicable.
6. Cancellation by You. You must telephone us immediately if you
have to cancel and on the same day send us written confirmation
quoting your booking reference. Your cancellation is effective from
the date we receive your written confirmation from you, which will
be acknowledged. For early bookings we guarantee you an
unconditional refund of the deposit if you have to cancel (for any reason)
any holiday booked to be taken from 28th March 2014 onwards,
provided you cancel before the 15th January 2014. If you have to cancel
after 15th January 2014 a cancellation charge will be applicable as set
out below.
10-/11 Night: Charged at the weekly rate + 50% of the second week.
“This is our second holiday with Caley Cruisers ( it won’t be our last))
and it did not disappoint!!The boat was clean and well equipped
for comfort. All the staff were very pleasant and relaxed. Very much
a feeling that if you having a good time, that was all that mattered.”
TripAdvisor review (Lyn G), visited August 2013 on Eriskay class
1. Terms. All terms are per week or short break for the boat as equipped
and described in the Caley Cruisers Ltd brochure. Saturday dates are
shown. For boats starting Monday, the previous Saturday charges apply;
for Friday starts, the following Saturday charges apply. Prices include
VAT at 20% and are subject to change. In the event of a change in the
rate of VAT during the course of the year, your holiday will be invoiced
at the new amount of VAT unless you have already taken your holiday
or paid the balance in full prior to the date of the change. Our booking
confirmation is not a VAT invoice. You will receive a VAT invoice at the
end of your holiday. Should the rate of duty on fuel change, we reserve
the right to make an additional charge.
22
Period before scheduled
arrival date within which
written cancellation
notification is received
Cancellation charges
as a % of Hire Charge
More than 56 days
Loss of Deposit
43 – 56 days
50%
29 – 42 days
70%
8 – 28 days
90%
7 days
100%
23
7. Minors. Bookings from persons under the age of 21 cannot be accepted.
8. Boat Handover. A free demonstration is given to you at the time
of takeover. Whenever possible the person responsible for the booking
must be present. Caley Cruisers Ltd would like as many crew members
as possible to participate in the safety training, but a minimum of 2 fit &
able adults (21+) is required. If not all party members are able to attend
the safety training, you must inform the boatyard prior to arrival.
9. Damage, Breakdown and Defects. No responsibility will be
accepted by Caley Cruisers Ltd for loss of time or expenses occurred
through accidental damage to the boat while it is in your charge.
We cannot accept liability for loss, damage or expense which occurs
as the result of any defect or breakdown occurring during your cruise
unless caused by proven reason of the boat operator’s failure adequately
to maintain the boat in a fit state and condition or caused by the acts or
defaults of Caley Cruisers Ltd or its employees. Any defect or breakdown
must be reported immediately to Caley Cruisers Ltd during your cruise
so that steps can be taken to repair the boat or remedy the service.
(It is unlikely that trouble of this nature will arise as every boat is carefully
checked before the start of each cruise.)
10. Accidents. Your boat is insured but you have charge of the boat and
are responsible for its safe navigation. In the unlikely event of structural
or mechanical damage, however caused, no responsibility can be
accepted by Caley Cruisers Ltd for loss of time or the cost of alternative
accommodation or any other damages or expenses. In the case of any
accident or damage to the boat, to other craft, to water property, or to
any person, it is your responsibility to:
(a) Find out the name of the other boat involved together with the name
of the owners and hirer.
(b) Report these facts, together with the extent of the damage, to us as
soon as possible. No repairs may be put in hand without the permission
of Caley Cruisers Ltd.
11. Your Fuel Deposit and Collision Damage Waiver. You must pay
the Collision Damage Waiver which is non-refundable. This covers the
cost of any accidental damage that may occur to the boat whilst it is
in your charge and/or other boats that were damaged in the incident,
along with the cost in respect of third party bodily injury (subject to the
full policy terms and conditions). Exceptions apply where any loss and/
or damage is caused by the deliberate or negligent act or omission of
you or any member of your party (including where the person concerned
is under the influence of alcohol, drugs or any similar substance) or any
failure by you to comply with our Safety Briefing Recommendations or
these Booking Conditions. In this case, we reserve the right to make a
charge to cover the loss or damage.
You will be asked to pay a Fuel Deposit from which the cost of any fuel
used will be deducted and the balance refunded to you. In the event
that fuel used exceeds the deposit amount, then you will be liable for
the additional fuel payment. Fuel deposit and damage waiver charges
are subject to change each year and such changes are also applicable to
confirmed bookings for following years.
12. Additional Deposits. You may be asked for an additional deposit
of up to £150 per head at the discretion of Caley Cruisers Ltd. This is
payable on your arrival and will be refunded to you when you have
finished your holiday, providing you return the boat and its equipment
on time, undamaged, clean and tidy and without third party claim
against you. If the boat is returned late and/or additional cleaning of
your boat is required on its return, you will be liable for the extra costs,
which will be deducted in the first instance from your Fuel Deposit and
payable on demand if in excess of the deposit balance.
13. Linen/Towels. Linen and towels are provided free of charge.
14. Layout Plans. Boats in this brochure are for general guidance. They
are not to scale and alterations during building may occur. Some boats
in classes have minor variations. Some boats have steps which may not
be shown on the plan. If you have infirm or disabled members in your
party you should enquire as to the suitability of your boat when booking.
15. Production Boats. Photos of standard production boats are
sometimes used for a class group of boats. As production boats are not
always finished in identical colour schemes, this means your boat may be
different in colour from the photograph.
16. Obeying the Waterways Rules. You must observe the Navigation
Authorities by-laws, including in particular the rule that you must not
navigate after sunset or before dawn and your speed must not be such as
would inconvenience or endanger other users of the waterway.
On no account may you tow or be towed by other craft, unless you
have professional assistance as towing can be a hazardous operation if
incorrectly undertaken. Boats may not be entered in races or used for
business purposes. No minor may control your boat without the supervision
of an experienced adult. No portable heaters, cookers or barbecues of any
type, bicycles, lighting equipment, canoes, windsurfers, dinghies, TV sets,
electrical or gas appliances, or medical equipment may be taken or used
aboard without the express prior permission of Caley Cruisers Ltd.
17. Availability. Your booking is accepted on the basis that your
confirmed boat will be available for your use in accordance with these
Booking Conditions on your agreed start date. Unfortunately this is
occasionally not possible. If your confirmed boat is not available as
agreed, this will almost always be due to events beyond our control. If
your booking has to be cancelled (which we have the right to do) we
will offer to transfer your booking to another date or vessel or offer a
full refund. We regret that we cannot pay any compensation or meet
any expenses or costs you may incur as a result of any such cancellation
or change.
18. Unreasonable Behaviour. We have the right to refuse to hand
over a boat to any person who in our opinion is not suitable to take
charge. In such cases all hire charges paid will be refunded as quickly as
reasonably practicable and there will be no further liability. In addition
Caley Cruisers Ltd have the right to repossess a boat at any time if
we consider you, or any member of your party, to be unsuitable to
remain in charge because of age, ill health, inexperience, suspected or
actual influence of alcohol or drugs or any other reason, or because of
irresponsible behaviour which is causing or is likely to cause danger or
disturbance to any other person(s) or damage to any property. In this
situation Caley Cruisers Ltd will have no further responsibility or liability
and no refunds will be made or expenses met.
19. Events Beyond our Control. Unfortunately events beyond our
control can occasionally affect bookings. When reference is made to
such events in these Booking Conditions, this means any event(s) or
circumstance(s) which we could not, even with all due care, foresee or
avoid. Such events include the following:
• Destruction or damage of your boat (which cannot be remedied to a
satisfactory standard before the start of your holiday) due to fire, flood, explosion, storm or other weather damage, accident, break-in, criminal damage or any similar cause.
• Mechanical breakdown or other mechanical or technical problems affecting your boat (which cannot be easily rectified before the start of your holiday).
• Flooding, shortage of water, obstruction, repairs, damage or similar event affecting any waterway, waterway structure or facility such as a
lock or bridge or navigational equipment (which prevents or affects you taking your holiday).
• Adverse weather conditions and tides (which may restrict navigation and passage through bridges/locks).
• Shortage or non-availability of fuel for the boat.
• Late return by previous hirers.
• Industrial action, riots, civil strife, natural or nuclear disaster, fire, war,
threat of war, actual or threatened terrorist activity and all similar situations.
We regret that Caley Cruisers Ltd cannot accept responsibility or pay any
compensation or expenses where the performance of your contract with
us is prevented or affected or you otherwise suffer any loss or damages
as a result of events beyond the boat operator’s control. This includes
any delays to and/or restrictions on cruising to which you may be subject
(Caley Cruisers Ltd and the waterways authority are entitled to impose
restrictions in the situations mentioned above). However, if your booking
has to be cancelled as a result, we will offer to transfer your booking to
another date or offer a refund, as more fully described in Condition 17.
20. Your Pet. We allow pets on certain boat classes. The charge is
£35 per pet per week (min. charge £35). You must bring your
pet-blanket or pet-basket and ensure that your pet(s) does not lie on the
bedding or seating. Your pet must not be left unattended in your boat
or elsewhere. If extra cleaning of your boat is required after your holiday
because of your pet, a charge may be made.
21. Assistance Dogs. Registered assistance dogs will be accepted free
of charge on all boats in this brochure, subject to availability of suitable
accommodation where pets are permitted.
22. Comments or Concerns. You must notify Caley Cruisers Ltd of
any shortcomings with your boat immediately so that remedial action,
if appropriate, can be taken. For all complaints and claims which do
not involve personal injury, illness or death, we regret that it may affect
our ability to investigate your complaint and may impact on the way
your complaint is handled if you fail to notify us immediately during
your holiday and then write to us at Caley Cruisers Ltd, Canal Road,
Inverness, IV3 8NF, within 28 days of the end of your holiday.
23. Your Vehicles. Your vehicle and its accessories and contents are left
entirely at your own risk. Caley Cruisers Ltd will not be responsible for
any loss or damage from or to any vehicle from any cause whatsoever
other than in the case of our negligence or that of our agents.
24. Liability. Except where otherwise specified in these Booking
Conditions, Caley Cruisers Ltd cannot accept liability for any damage,
expense, injury, death or loss of any nature whatsoever suffered by
any person(s) from any cause whatsoever other than in the case of our
proven negligence. This clause does not attempt to exclude negligence
or breach of statutory duty.
25. Personal Travel & Cancellation Insurance. You are strongly
recommended to take out your own Personal Travel and Cancellation
Insurance for your holiday.
26. Data Protection Policy. In order to process your booking and to
ensure that your holiday arrangements run smoothly and meet your
requirements we need to use the information you provide such as
name, address, special needs etc. We take full responsibility for ensuring
that proper security measures are in place to protect your information.
The information may also be provided to security or credit checking
companies, or public authorities such as customs or immigration if
required by law. However, we will not pass any information on to any
person who is not responsible for part of your holiday arrangements.
This applies to any sensitive information such as disabilities or dietary/
religious requirements. (If we cannot pass this information to the relevant
suppliers, we cannot provide your booking. In making this booking, you
consent to this information being passed on to the relevant persons.)
Your data controller is Caley Cruisers Ltd. You are entitled to a copy of
your information held by us; if you would like to see this, please contact
us. We will hold your information, where collected by us, and may use it
to inform you of offers in the future or to send you brochures. If you do
not wish to receive such approaches in the future, please write to us.
Published October 2013 and applicable until new
Conditions of Hire are published. Cancels all previous issues.
Caley Cruisers Ltd, Canal Road, Inverness, IV3 8NF.
,
Caley Cruisers
Caley Cruisers Ltd
Canal Road, Inver ness, IV3 8NF, S cotland
Tel: +44 (0) 1463 236328 Fax: +44 (0) 1463 714879
Email: [email protected] Web: www.caleycruisers.com
O ffice hours: Monday - Friday 9am - 5pm, all year,
“We went back to Caley and the Caledonian Canal
for a second time this past May, after having an
amazing experience with them in 2011. It was a repeat
experience of our first adventure, if not better.”! ”
TripAdvisor review (TheresaCS), visited April 2013 on Isle of Skye class
D e si g n e d b y cu a n d e sig n .co .uk. Printed by J Thomson Colour Printe r s
Saturday 9am - 4pm, April - October Inclusive.