Exclusively on at www.ogik.asia An HRDF (Malaysia) Certified

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F&B Leadership Series
Exclusively on 18t h & 19t h April 20 16
at Double Tree by Hilt on KL
An HRDF (Malaysia)
Certified Training course
conducted by HRDF
Certified trainers
www.ogik.asia
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Requirement
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Target Group
F&B Assistant Manager฀
F&B Manager฀
Restaurant Operations Manager฀
C-level Restaurant Executives฀
Restaurant Stake-holders & Owners
y
y
Objective
y
y
y
y
y
www.ogik.asia
holistic
mo st v
approa
ch
Pre Intermediate level of English
฀
aluable
asset
Duration
2 days฀
(16 hou rs)
To provide core skills, emotional, and psychological tools
required for true excellence in their roles.฀
฀
To create empowered, proud employees and managers who
are happy to come to work every day.฀
฀
To empower management to make a personal investment in
everything they do.฀
฀
To enable staff to become the face of their workplace.฀
฀
To motivate managers to become experts in their field.฀
฀
Empowering operational staff to showcase your organization
in a positive light by aligning them to your company vision.
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This course combines:฀
฀
y Interactive lecture with group exercises฀
฀
y Multisensory training aids used to develop and motivate
attendees from a humanist perspective first many traditional
barriers to meaningful, long term learning and growth can be
overcome.฀
฀
y This unique approach to training focuses each training to be
based on a complete set of process driven, logical, and
emotional skills and best practices.
holistic
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฀
aluable
asset
Methodology
y We will provide thorough coverage of core day to day management skills
Course Content
www.ogik.asia
specifically tailored for Operation Managers.฀
฀
y Your managers will learn the best practices i.e. day to day operational running,
proactively managing staff, guests and disputes. The competencies discussed
will be to a contagious level of precision that will empower and inspire them.฀
฀
y Techniques to design checklists and workflows that align with training provided
for front and back end staff and these can be used as supplements to your vision
and best practices.฀
฀
y Participants will learn how to proactively manage their mind-set and
behavioural patterns to produce profound and tangible results such as staff
management and conflict resolution. They will also be empowered to provide
guidance and direction to subordinates, including setting performance
standards and monitoring performance.฀
฀
y Additionally, we will equip your Operation Managers to continuously build
upon the skills they have learnt through self and peer assessment to consistently
self-motivate and lead the rest of the team.฀
฀
y English language skills- must do’s to gain winning credibility as the face of the
outlet.
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Keynote Speakers
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U rsula฀
Donnellan
Trainer
Andreas฀
König
Trainer
Fauzi฀
Justin฀
Awang
Hor
Keynote
Speaker
Keynote Speaker
www.ogik.asia
holistic
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approa
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Trainers
฀
aluable
asset
Ursula Donnellan carries a passion for all things related to the
Food and Beverage industry. She comes armed with 10 years
of F&B Training and Development expertise. Ursula’s trainings
are process, quality assurance and soft skills based. She has
worked in this industry in Vietnam, The Gulf and Australia.
Ursula is a certified Task Trainer and Group Trainer.
Andreas’ career spans 11 years of Hospitality and Operations
Experience in established Private and Public Restaurants.
Involved in Restaurant start-up and Conceptualization
ventures he has been part of 6 pre /post openings, geared
towards multimillion-dollar revenue as well as turnaround
strategies to help consolidate corporate units. Andreas’
Entrepreneurial and results focused approach towards
delivering overall company objectives and Brand Standards
by engaging up-to-date marketing, leadership intellectual
tools, lean operating methods and team incentive schemes
are geared towards exceptional company achievements.฀
฀
He is passionate about moulding high potential staff into
leadership positions and enable them to display financial and
operational success.
Chef Justin Hor is a self-made man. His success story is
something visualized in dreams-starting in the kitchen at the
Fauzi Awang
is the
current
Malaysian
International
tender
age of 13,
Chef
JustinCEO
nowofboasts
9 restaurant
outlets
Franchise
Bhd (MyFranchise),
whichawards
is a wholly
owned
through
hisSdn
Oriental
Group. Chef Justin’s
include
subsidiary
Perbadanan
Berhad
(PNS).Chef
He has
winning
theofGold
Award atNasional
the Malaysian
Golden
been with the
for over
12 years
during
his
Competition
toorganization
Super Gold Award
at the
Worldand
Golden
Chef
tenure has overseen
the has
acquisition
Franchise
rights
from
Competition.
Chef Justin
created of
more
than 300
recipes
the Gloria
Jeans Austrailian
Franchisor.
during
his illustrious
career. He
has cooked for many
prominent personalities, appeared on television and been
featured in many publications. He is currently the vice
president of The International Exchange Association of
Renowned Chinese Cuisine Chefs.
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Michele฀
Kwok
Keynote Speaker
Prof. ฀
Chef Zam
Keynote Speaker
Lim ฀
CheeW ah
Keynote Speaker
Terence ฀
Tam
Keynote Speaker
www.ogik.asia
holistic
approa
ch
Born, Lives and Breathes Business…F&B Business. This
vivacious woman who co-founded the trendy Soul Society
Empire 20 years ago, which includes up-scale names such as
SouldOut, WIP, Tujo, Hubba Hubba and 7AteNine never seems
to take the back seat. Her hard work is clearly a testament to
her success and the amazing thing is she’s hungrier than ever.
Even at a time when most people would slow down and let
the next generation take the reins her passion for the industry
supersedes. A true icon in Malaysia’s F&B scene.
mo st v
฀
aluable
asset
From a young age in Kuala Terrengganu. Chef Zam had a
clear fire and passion for cooking. Starting off by helping his
mother in the kitchen, he later graduated to cooking in some
of the most affluent restaurants around the world. Now based
in Malaysia, he is currently the Founder and Principal Dean at
SilverSpoon University and also the Head of Special projects
at KDU’s School of Hospitality. His journey in the culinary
world is truly exceptional.
Armed with over 12 years of experience in the tough and
often gritty world of journalism, Chee Wah has seen it all from
writing columns for newspapers to the pinnacle he’s reached
as Editor-In-Chief for TimeOut Kuala Lumpur and Editorial
Director for TimeOut Singapore, Penang and Malaysia Guides.
His love for caffeine has seen him patronizing a good number
of cafés and restaurants in Malaysia and abroad. His job truly
does let him enjoy the finer things in life…coffee.
Terenc e Tam has the distinction of possessing 3 business
degrees, being a #1 best-selling author on Amazon and being
a former Lecturer in Marketing at some of the top Universities
in Australia.฀
฀
He started one business after another. In fact he has started 15
businesses in his lifetime. In the past 7 years he has started 4
companies that have become multimillion dollar companies
in less than 3 years. So if anyone understands the ups and
downs of owning a business…its him!฀
฀
Fuel your F&B business and use his tried and proven method
of building authority and become a recognized personality
and brand in your field, start attracting customers like ants to
honey. ฀
฀
According to Terence this type of business is a ‘Superstar
Business’.
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Suite 8.01 Level 8, Menara Binjai฀
No. 2, Jalan Binjai 50450 ฀
Kuala Lumpur
+6016 256 2176
+6032 386 7824
[email protected]
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