customer - Con Edison

CUSTOMER
SMELL
M970915
GAS
HIGHLIGHTS
n
Prepare for Hurricane Season
ACT FAST
n
Smell Gas. Act Fast.
CALL US
OR 911
n
Manage Your Bill
FALL 2015
Weather Watch
Stay Safe When Storms Strike
Hurricane season is here again, and
Shakira’s got some tips to help you stay
safe during storms. Watch our Power
Out? We’re On It! video now by visiting conEd.com/videos.
Be prepared for severe weather.
Here are some tips to stay safe before,
during, and after storms:
nN
ever go near or touch a fallen
power line.
Do you live in one of New York City’s six evacuation zones? Visit nyc.gov/knowyourzone to find
out and learn how to prepare for a hurricane.
n If you see a downed wires, call
1-800-75-CONED (1-800-752-6633)
immediately.
SMELL GAS. Protect Yourself Against
This Deadly Gas
ACT FAST.
CALL 911 OR 1-800-75-CONED
(1-800-752-6633)
Know the signs of a gas leak:
Smell—an unpleasant odor like rotten
eggs
Sight—a white cloud, mist, fog, or
bubbles in standing water
Sound—roaring, hissing, or whistling
If you smell gas inside, leave immediately and take others with you. If the
odor is faint, open a window before
leaving.
If you’re outside, move away from
where you think there could be a leak.
DO NOT use a phone; light a match;
start a car, or turn on or off lights, flashlights, appliances, or anything else that
could create a spark and cause the gas
to explode.
Once you’re safely away from the area,
call 911 or 1-800-75-CONED (1-800752-6633). National Grid customers
call 1-718-643-4050.
Don’t assume someone else has
already called. You can report leaks
anonymously.
Visit conEd.com/gassafety.
Clear the Way
Please keep the
path to your
meter clear, for
our safety and
yours. Make
sure stairways
are well-lit and
in good repair.
Please clear the
area leading
to and around your meter, and keep
it free of trash, leaves, tools, and other
obstacles. Giving us safe, clear access
will help you avoid an estimated bill.
Sincerely,
Carbon monoxide (CO) is odorless,
colorless, and it could be deadly.
n K now the signs of CO
poisoning—headaches, shortness of
breath,
dizziness, nausea,
and fatigue.
n If you suspect CO
poisoning, leave the area
immediately and call 911.
n If the power goes out, turn off
appliances, but leave a light
switched on so you’ll know when
service is restored.
nB
e sure we have your current email
address and cell phone number
so we can contact you during an
outage.
n S ign up for text-message
notifications. Visit
conEd.com/mobileapp.
Visit conEd.com/stormcentral
to check our outage map, report a
problem, or learn more safety tips.
n Check CO detector
batteries and replace them once a year.
Six Electric Safety Tips
n Have heating systems, vents, chimneys,
and flues cleaned once a year.
Keep you and your family safe from electrical shock or fire with these simple tips.
nM
ake sure portable generators,
furnaces, and space heaters are
properly adjusted and working to
manufacturer’s specifications and
building codes.
1 Check electric cords for worn spots or For more CO safety rules, visit
conEd.com/customercentral.
Don’t Mess with Gas
Cutting corners when you’re working
with natural gas is dangerous business.
Construction on gas lines should only be
done by licensed contractors with the
approval of NYC or local municipalities,
and the consultation and inspection by
Con Edison.
Landlords or contractors who alter or
tamper with gas lines are risking people’s
lives, fines, and jail time. Do you suspect
illegal tampering with a gas line? Call us
at 1-800-75-CONED (1-800-752-6633).
We’re Committed to
the Environment
frayed wires. Don’t mend it, replace it!
2 Don’t place electric cords under carpets or furniture.
3 Never attempt to retrieve an electrical product that has fallen in water.
4 Never staple or nail cords to walls or baseboards.
5 Don’t overload outlets or power strips. Overheated wires start fires.
6 Never remove the third prong from a plug to make it fit a two-prong outlet.
For more safety tips, visit
conEd.com/customercentral/safetytips.
Lights Out? Tell Us!
If you lose electricity, or have partial,
dim, or flickering lights, let us know
right away. Log on to conEd.com
from your computer or smartphone
and click “Report an electric service
problem,” or call 1-800-75-CONED
(1-800-752-6633).
Visit us at
conEd.com
Learn more about our efforts to help
customers conserve energy, protect our
planet, and strengthen our company for
future challenges. It’s all in Con Edison’s
2014 Sustainability Report, available at
conEd.com/sustainability.
Your meter reader
30% post-consumer waste
Convert to Clean
Natural Gas
Switch to cleaner-burning natural
gas! It’s better for the environment.
If you’re a Con Edison customer,
visit conEd.com/gasconversions to
watch our video and read more.
Make bill paying easy. Learn about our bill-paying options at conEd.com/customercentral. Call us at 1-800-75-CONED
the power of Giving
We support hundreds of nonprofits that help strengthen neighborhoods, sustain communities, and
improve lives.
Building Community
Through Art
Nearly two decades ago, a group of
New York City artists, educators, and
activists founded Groundswell with
the belief that art combined with
community activism produces powerful outcomes. Nearly 500 murals
have been completed working with
groups of underserved and economically disadvantaged students and
professional artists. With Con Edison’s
support, Groundswell’s projects
beautify neighborhoods and engage
kids and young adults in societal
transformation.
Visit groundswell.nyc.
The Amazing Maize Maze
This fall, find your way out of Queens
County Farm Museum’s 3-acre corn
labyrinth, the Amazing Maize Maze,
sponsored by Con Edison. You and
your family will begin your adventure
with a “stalk talk” to prepare you for the
challenge of finding clues and solving puzzles to make your way out the
maze. Get lost every weekend (weather permitting) from Sept. 19 to Oct. 25,
11 a.m. to 4 p.m. Admission: $9 adults,
$5 children (ages 4 to 11), free for kids
3 and under. Visit queensfarm.org.
Help keep the lights and heat on for
a New Yorker in need. Con Edison’s
EnergyShare program, a fund administered
by HeartShare Human Services of New
York, helps eligible residential customers
get a grant of up to $200 for their energy
bills, once every five years. The program
is funded with tax-deductible contributions from caring customers, Con Edison
employees, and the public. Each dollar is
matched by Con Edison. Add exactly $1
to your monthly bill and it will be donated
automatically. Or, text the word “SHARE”
to 27722 to make a one-time donation of
$5. Visit conEd.com/energyshare to learn
more, or call 1-800-75-CONED.
3 Ways
to Get
Help With
Your Bill
1 Your bill can vary throughout the
year, so try our Level Payment
plan to manage bills and budget
for energy costs. We estimate your
yearly energy costs and spread payments out evenly over 12 months.
Visit conEd.com/managemybills.
2 Request a payment extension
of up to 20 days. If you’re having
difficulty paying your bill, we will
work with you to set up a payment
agreement. Visit
conEd.com/managemybills.
3 The Home Energy Assistance
Recycle CFLs
Compact fluorescent light bulbs (CFLs)
are designed to last a lot longer than
standard bulbs. When they do burn out,
recycle them! Home Depot, Lowe’s and
IKEA stores will recycle used CFLs for you.
Call us at
1-800-752-6633
Program (HEAP) offers grants
to eligible customers to help
pay their energy bills. New York
City residents can call the HEAP
Hotline at 1-800-692-0557 or 311.
Customers in Westchester can call
the Department of Social Services
at 1-914-995-5619.
If you are a Con Edison customer and
receive a HEAP grant from another utility or oil company, you may be eligible
for reduced electric rates. To qualify, fax a
copy of your HEAP grant award letter to
1-212-844-0110.
Save Money and Energy
Get Rebates on Heating and
Water Heaters
Prepare for cold weather by replacing
your old, inefficient gas heating
equipment at your one-to-four-family
home, and get rebates up to $1,000.
Plus, get up to $400 for the purchase
and installation of tankless, standalone, and indirect water heaters.
Visit conEd.com/hvacrebates to learn
more.
Update Your Appliances
Upgrade your inefficient appliances
with high-efficiency models and get
$50 for qualifying refrigerators, $10 for
ENERGY STAR dehumidifiers, and $20
for ENERGY STAR air-conditioners. Visit
conEd.com/hvacrebates for more
information.
Get Rebates on Heating and
Cooling
On the Move?
Use My Account
You can now transfer your accounts
online if you move. Log in at
conEd.com/myaccount, click “move/
close my account,” and switch your
service to your new address. My Account
also lets you pay your bill, see payment
history, submit meter readings, learn
about rebates, and more.
Watch for Steam
If you see steam on Manhattan streets,
immediately call us at 1-800-75-CONED
(1-800-752-6633). Visible steam is
caused by water falling on a steam
pipe or manhole cover, or a steam
leak, and we need to check it out.
Cut heating and cooling costs up to
30 percent by upgrading to highefficiency technology. Customers in
one-to-four family homes can get
rebates up to $1,000 for installing
eligible energy-efficient equipment,
including furnaces, water and steam
boilers, heat pumps, central A/Cs, and
programmable thermostats.
Recycle Your Fridge or Freezer
Save up to $100 a year in energy
costs by getting rid of that clunky,
inefficient freezer or fridge in your
one-to-four-family home. We’ll pick
it up, recycle it for free, and give you
$50. Plus, when you replace it with an
eligible, new refrigerator, you can get
another $50. Call 1-800-430-9505 to
schedule a pick up. Appliances must
be in working condition.
Get a Free Smart Thermostat
A smart thermostat can help you
manage and cut your home heating
and cooling costs. Whether you’re at
home or away, use your smartphone,
tablet, or computer to adjust the temperature. To apply for your FREE thermostat and installation (a $400 value),
and get $25 as a thank-you, visit
conEd.com/cool or call 1-866-521-8600.
Own a Wi-Fi enabled thermostat? You
may be eligible for $85 rebate. Visit
conEd.com/byot.
Upgrade and Save at
Multifamily Buildings
If you own or manage a multifamily
building, schedule a free energy survey. We will identify improvements to
help you save money and energy. Your
building may qualify for rebates up to
$15,000 if you install high-efficiency
equipment.
Restrictions apply. For details, eligibility, and more information about these
energy-saving programs, visit conEd.com/energyefficiency, or call 1-877-870-6118.
You can choose green power today for a greener tomorrow. Call the New York State Public Service Commission at 1-866-GRN-POWR.