brochure! - Clarach Bay Holiday Village

Seaside holiday fun for all the family...
Book today call reservations
0800 9 55 00 22
www.clarachbay.com
Nestled within the
tline,
Mid-West Wales coas
Clarach Bay Holiday
n
Village is a family ru
business offering a
ent
wealth of entertainm
of
and relaxation in one
ng
Wales’ most stunni
locations.
Relax in comfort in one of our superb
holiday homes; enjoy a variety of in-park
entertainment for all ages, or take a leisurely
stroll down to the beach - how you enjoy
your stay at Clarach Bay is entirely up to you.
You’ll get a great amount of choice in your
accommodation. We have everything from
the comfortable and great value Bronze
Caravans, to top of the range electrically
heated and double-glazed Gold Models.
All you have to do is choose which one
you want to enjoy.
ING
R
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QUALIT
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Available to
y
u
b
r
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t
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R
9 55 00 22 or visit
Call us today on 0800
for more details
www.clarachbay.com
1
2
D
E
L
L
I
F
N
U
F
S
U
FABULO
S
Y
A
D
I
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Clarach Bay Holiday Village is one of
the most popular self-catering holiday
parks in Mid-West Wales.
Our commitment to excellent value and
truly awesome entertainment for all the
family brings customers back to us time
and time again. Our very own beach
overlooking the breathtakingly beautiful
Cardigan Bay is just one of the fantastic
places for you and your family to
visit when you come to stay.
THE FUN
STARTS HERE
With so much to see and do,
accommodation to suit all tastes
and budgets, all the facilities you’ll
need and an award winning beach
to play on, we know that you’ll have
an amazing holiday when you stay at
our family-run, family-friendly park.
RIGHT
ON YO
DOOR
STEP UR
!
To book your holiday at
Clarach Bay Holiday Village call us on
Reservations
0800 9 55 00 22
[email protected]
Sales enquiries 01970 820579
[email protected]
QUALITY SELF-CATERING ACCOMMODATION
IN LUXURY CARAVANS
OuTDOOR
SPORTS AREA
FOOTBALL PITCH
LAUNDERETTE
INDOOR HEATED
SWIMMING POOL
MINI FUN FAIR & AMUSEMENTS
CONVENIENCE STORE
FISH AND CHIP SHOP
ICE CREAM &
BURGER BAR
TODDLERS SOFT
PLAY AREA
3
We’re so lucky to be here...
Clarach Bay is surrounded by some of the most spectacular
natural beauty that you’ll find anywhere in the UK. Mile after mile
of award-winning beaches stretch off into the distance, home
to bottlenose dolphins gliding through the water and red kites
soaring high. With valleys and mountains, National Heritage sites,
golf courses plus lots more, there is something for the whole
family to experience together.
For more information
call 0800 9 55 00 22
or for more details, visit
www.clarachbay.com.
4
THE SHOWBOAT CLUB...
Here at Clarach Bay Holiday Village,
we strive to present the highest quality
in family entertainment.
EN
TE
At our Showboat Club, the in-house
entertainment is produced by award-winning
Singing Tooth Productions. Their fantastic and
unique shows are truly not to be missed!
Together with one of the top
entertainment agencies in the UK,
we also provide professional
cabarets. So whether it’s music,
dance or comedy, we’ve got
something for the whole family to
sit back and enjoy.
RT
AIN
ING
The Showboat Club
The Showboat Club is made
up of three separate rooms
which accommodate all the
entertainment you could wish for.
So whether you want to enjoy
live music, theatrical shows or live
cabaret, you’ll find it in one of our
fantastic rooms.
TH
EW
HO
LE
FA
MI
LY.
Barry, Sammy & Dewi
Barry Wayne, our resident children’s entertainer
together with “Sammy Sunshine” and “Dewi the
Dragon” will make your child’s stay here a magical
one. Since arriving at Clarach Bay, Sammy and
Dewi have been joining in the fun and games.
They love making new friends and having fun
and are really popular with all the
boys and girls.
5
So whether you’re an old friend or new,
Sammy and Dewi can’t wait to meet you.
..
So much fun to be
had at Clarach Bay!
Book now, call...
0800 9 55 00 22 6
Cardigan Bay Marine Wildlife Centre
Aberystwyth Castle
There are two 18 hole
golf courses located
near our park
Ynyslas Beach
MID WALES
LOTS OF FAMILY FUN!
Aberystwyth Harbour
Folly farm
“With so many
things to see and do
in Clarach Bay and
the surrounding
area, it’s no wonder
that so many of our
families come back
year after year.
Our holiday park entertainment
includes a wealth of different
attractions with something for
all ages. There is an amusement
arcade and even a mini fun fair.
Take a short stroll and you can
even enjoy lazing on the park’s
very own sandy beach.
JuST A SHORT WALK TO
THE STUNNING COASTAL
PATH OF WALES
Move further afield and you
can soak up stunning views of
the surrounding area and enjoy
an amazing selection of family
attractions and visitors’ centres.
Clarach Bay lies at the heart of
a stunning coastal walk. The
coastal path between Clarach
Bay and Aberystwyth trails up
Constitution Hill and offers
superb views across Cardigan
Bay. The coastal path from
Clarach Bay to Borth is an
excellent way to explore the
coast with views of Snowdonia
to the North.
7
Railway
Aberystwyth Cliff
incipal holiday resort
Aberystwyth is the pr
re of the west coast of
and administrative cent
ales
to the University of W
Wales. It is also home
is
nal Library. The town
tio
Na
e
th
d
an
h
yt
tw
Aberys
and
hills and two beaches,
/ Edwardian
nestled between three
seafront hosts Victorian
er and a harbour. The
e
pi
a
Th
s,
in
ru
e
stl
ca
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m
The wide
hosts so
ains of an iron buildings mostly 4/5 stories high.
m
re
le
ib
vis
e
th
ld
ho
ings from
surrounding hills
to Wellington and
enade protect the build
t
en
om
pr
um
on
m
a
o
als
d
fers
age fort an
rdigan Bay. the vengeance of the Irish Sea and of
Ca
of
ws
vie
g
in
nn
stu
once climbed offer
e sun and view the
space to sit, soak up th
ains which in
unding hills and mount
wn with some
to
rro
ity
su
rs
ive
Un
a
is
h
yt
. On a clear
Aberystw
it is vibrant
often covered in snow
g
e
ar
rin
su
er
nt
en
wi
s,
nt
de
stu
ountain in
seven thousand
u may see the tallest m
st during
ju
yo
t
y
no
da
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an
ar
ye
e
th
throughout
ty
there are now ‘only’ fif
,
Wales, Snowdon.
lly
ta
en
cid
In
e.
tim
er
summ
h!
pubs left in Aberystwyt
8
Discover the
freedom of holiday
home ownership
u to find the best
We’re here to help yo
et. But no matter
caravan for your budg
y, we know
which you decide to bu
ning your very
that you’ll just love ow
with its friendly
own place by the sea
-orientated
neighbours and family
ded by stunning
entertainment surroun
today to own your
natural beauty. Call us
ay home.
very own family holid
GREAT CHOICE
WHATEVER YOUR
BUDGET...
uld use our
Did you know? You co
e to help pay
managed sublet schem
costs.
towards your running
BUY A HOLIDAY
HOME WHILE ON
HOLIDAY AND
WE WILL REFUND
R
U
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F
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THE
HOLIDAY TO USE
AS A DEPOSIT*
the reasons Here are just a few of
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our holiday home ow
Bay Holiday Village.
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• We offer new and ne
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October Offer can no
*Offer valid until 31st
er.
off
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in conjunction with an
Holiday Homes from
t buying your
To find out more abou
call us today.
own holiday homes,
£5,995
Holiday Home Sales
01970 820 579
[email protected]
9
site fees
including this seasons
Aberystwyth
Ceredigion SY23 3DT
www.clarachbay.com
*Whilst stocks last
BWRDD CROESO CYMRU
WALES TOURIST BOARD
*
10
FREQUENTLY
ASKED QUESTIONS
BOOKING TERMS
AND CONDITIONS
Introduction
Booking a holiday with Clarach Bay
Holiday Village
How can I book my holiday?
There are two ways to book with Clarach Bay Holiday Village:
1.You can call our bookings line on 0800 9 55 00 22.
2.Or you can visit our website at www.clarachbay.com to book online.
Clarach Bay Holiday Village is a family business run holiday park.
"PETS CAN NOW
ENJOY YOUR HOLIDA
Y TOO
- IN SOME CARAVA
NS.”
How much of a deposit will I need to pay?
To secure your reservation we require a deposit of £100, unless the
total cost of your holiday is less than £100, in which case we will then
ask for full payment. If there is a balance, this will be due 28 days prior
to your arrival.
Will there be heating in the accommodation?
All caravans have gas fires in the lounge area and some grades also have
heating in the bedrooms.
Why can’t those under 21 years of age book with
Clarach Bay Holiday Village?
We are keen to keep our holiday park exclusively for family and adult
holidays, therefore we are sorry that we cannot accept bookings from
anyone under the age of 21, whether singly, in couples or groups.
What is the maximum number of people allowed to stay in the
accommodation?
This depends on what accommodation you have booked. The maximum
for 2-bedroom accommodation is 4 people. The maximum for 3-bedroom
accommodation is 6 people.
Can I bring my pet with me?
This depends on what accommodation you book with us:
• If you are staying in our accommodation we only allow pets in some
of our bronze caravans. We do not allow pets in the rest of our fleet.
• If you are staying with us on a touring holiday, you are permitted
to bring one small dog per booking (depending on size, breed,
and with prior permission from Clarach Bay Holiday Village).
What are your check-in and check-out times?
Accommodation is available from 4:00pm on the day of your arrival and
musty be vacated by 10:00am on the day of departure.
Please call us on 0800 9 55 22 22 for further details.
Self Catering Accommodation
Is linen included?
Linen is included in all Silver and Gold caravans
but not in Bronze caravans.
Do I need to bring towels?
Self-catering accommodation does not include towels, so please
remember to bring your own.
Do you allow guests to smoke in your self-catering accommodation?
No. We operate a no smoking policy in all of our self-catering
accommodation.
Do you allow guests to smoke in your self-catering accommodation?
No. We operate a no smoking policy in all of our self-catering
accommodation.
Can I upgrade to a “Plus” caravan?
For more details and to see how little it could cost to upgrade to one of
our “Plus” caravans see our website or ask us when you call to book your
holiday at Clarach Bay Holiday Village.
Do you accept tents?
No.
Further Information
Where can I park my car?
Some areas will have allocated parking next to the accommodation, whilst
other areas will have community parking, just a short distance from the
accommodation.
Is there entertainment during the off-peak season?
During the off-peak season, the main family room may be closed.
However, there is entertainment every evening in the Tom Barker Lounge
and Jubilee Room.
Are children allowed anywhere in the Showboat Club?
We asked that children are supervised at all times. During the main
season, the Tom Barker Lounge is strictly over 18s between 6pm and
11pm. The Jubilee Room is strictly over 18s from 6pm until close.
How can I find out more information?
For further information please visit us online at www.clarachbay.com
where you will find many interactive features including virtual tours,
photographs, maps and our online booking form.
Please note:- The Seafront Amusement area which includes the following
attractions may not be open outside of the main school holidays or during
periods of inclement weather:
The Ice Cream and Burger Bar
Funfair
The Amusement Arcade
The Fish & Chip Shop
Our guests’ enjoyment and safety is paramount and therefore we ask you to read the
following terms and conditions before making your booking. We reserve the right to ask
guests who contravene these terms and conditions, or who in any other way are behaving
in a manner likely to cause distress or nuisance to other visitors, to leave the Park
immediately. In these circumstances the holiday ceases. We may also ask other members
of your party to leave and we shall not be liable for any extra costs incurred by you.
No compensation or refund shall be due to any member of the party.
13. Every care is taken to ensure that all brochure information is accurate at the
time of going to press. Park photographs are taken at our Park, and are intended for guidance only. Layout plans and artist’s impressions are for illustrative purposes only. Due to operational circumstances, activities may sometimes be withdrawn. All maps shown are for representation only and mileages shown throughout the brochure are approximate and depend on the route taken.
14. Dogs are charged at the published brochure rate with a maximum of one
dog per booking.
How to Book
Bookings can be made in the following ways:
• By telephone on 0800 9 55 00 22 using a credit/debit card
• Using our online booking service at www.clarachbay.com
15. We only accept dogs in out Bronze range of caravans.
Contract
A contract exists as soon as we have issued our booking confirmation, which will
be either emailed to you or sent in the post. You should check this document
carefully to see that it reflects your wishes. This contract is with Heatherdale Holidays Ltd,
Clarach Bay Holiday Village, Clarach Bay, Aberystwyth SY23 3DT.
Please inform us of any discrepancy within 7 days unless your holiday is to start within
14 days, in which case you should inform us within 24 hours. The terms contained in this
contract do not affect your statutory rights.
18. All our holiday prices include VAT where applicable.
1. The person who makes the booking is responsible for the booking and warrants that they are over 21 years of age and that the party will not exceed the
numbers that the accommodation can accommodate.
2. In order for your booking to be confirmed you must pay a minimum deposit of £100 with the balance payable 28 days before the first day of your holiday.
3. If the total cost of your holiday is less than £100 or your holiday is due to start within 28 days from when you made the booking you are required to pay the
full amount.
4. Failure to pay the balance of the tariff may be treated by the company as a cancellation of the booking. The onus is on you to ensure that the balance is paid on time.
5. You agree to comply with the Park Rules which are set out in full at
www.clarachbay.com. Alternatively, we can send you a copy of the Park Rules
in the post on request or they are available from Reception.
6. We cater for families and couples and do not accept bookings from all male or all female adult parties of three or more persons. We also reserve the right to
refuse any booking.
7.
Neither the company nor its servants or agents accept liability for any personal
injury, loss or damage that may be sustained by the applicants or their property during the period they or any of them are at the Park, except if it arises from negligence by the company, its servants or agents.
8. If you have not arrived by 9.00am the morning after your holiday was due to commence, or contacted us to confirm when you will arrive, we will treat the holiday as cancelled and the total holiday costs will be retained by us.
9. Please note that should you wish to extend your stay beyond the booked dates there is no guarantee that the same pitch or any pitch will be available.
10.It is regretted that no refunds can be given if guests depart prior to the end of the booked holiday, unless they do so as the result of the breach of some obligation on our part that would justify cancelling the holiday.
11. It must be clearly understood that acceptance of a booking is not conditional
on the allocation of a particular pitch.
12. Certain caravan accommodation is not owned by us, but managed and let by us on behalf of the owners. Where owners are not registered for VAT an
additional handling fee equivalent to the prevailing rate of VAT is incurred
(inc. of VAT), making the price for similar accommodation identical.
16. There is no charge for Registered Assistance dogs for disabled guests.
17. Please refer to our Park Rules for rules relating to dogs.
Guests who book a Self-Catering Holiday:
1. Due to the fact all our caravans are regularly upgraded with newer models,
the layout will differ from that shown in the brochure.
2. All of our self-catering accommodation is strictly non-smoking.
3. Accommodation is available from 4.00pm on the stated day of arrival and
must be vacated by 10.00am on the day of departure.
4. Accommodation keys must be claimed before 5.00pm.
Guests are asked to advise reception if they do not expect to arrive by 5.00pm.
If this is the case, the number to call is 0800 9 55 00 22.
5. Protective sheets must be used on beds used by young children in
hired accommodation.
6. Any damage or breakages must be paid for.
The Price of the Holiday
Once you have made your booking and paid a deposit of £100 (or the full amount),
the price of the holiday will not be subject to any change unless the rate of VAT changes.
Cancellation Policy
If you wish to cancel your reservation please telephone us immediately on
0800 9 55 00 22 and send written confirmation, including a copy of your invoice/
booking confirmation, by 1st class mail on the same day. Your cancellation is effective
from the date we receive your written notification, which will be acknowledged.
In the event of a booking being cancelled within 28 days of the commencement date of
the holiday, the applicants will be liable for a proportion of the total holiday cost, which
shall include the deposit in accordance with the following scale.
Heatherdale Holidays Ltd (Clarach Bay Holiday Village) Cancellation Policy
A PERIOD BEFORE SCHEDULED ARRIVAL DATE WITHIN WHICH WRITTEN
NOTIFICATION IS RECEIVED
Cancelled more than 28 days before commencement
You will be charged a cancellation fee of £30
Cancelled between 28 and 8 days before commencement
You will be charged 50% of the total holiday cost (minimum fee of £50 is applicable).
Cancelled within 7 days of commencement
Lose 100% of total holiday cost
Access Statement and Policy
We seek to provide the very best service to all our guests and have a specially prepared access
statement available which describes the facilities we have to offer on the park. This includes a
copy of our Terms and Conditions and a Booking Form, both in large print. If you would like a
copy, or wish to discuss any other special needs, please make our booking staff aware.
Your Information
The information supplied on the Booking Form will be stored on computer for administrative
purposes. Under no circumstances will this information be provided to a third party. We may
from time to time wish to send you news of special offers on our park. If you do not wish to
receive any communication from us please tell us in writing. Otherwise by making the
booking you are accepting this term.
For any feedback, concerns, or if you require any further information,
please contact us at [email protected] or call us on 0800 9 55 00 22
11
12
“WE HAVE THREE CARAVAN PACKAGES
TO CHOOSE FROM, THESE ARE BRONZE,
SILVER AND GOLD”...
CARAVAN
N
O
I
T
A
D
O
M
M
ACCO
Bronze
Avalable in 2 or 3 beds
Pets allowed (in selected units)
Colour TV
Linen included
Beds made
Microwave
Kettle & toaster
Heating in bedrooms
Fully central heated
Bronze Caravan
Affordable comfort
Gold Caravan
Compare your accommodation
choices at a glance
Free gas & electric
Silver
Style and space
Gold
Our Gold package
offers our best
caravans at
affordable prices.
These caravans are
kitted out with our
finest furniture,
fixtures and fittings.
Beds are made
on your arrival
and the caravans
feature cosy heating
throughout.
Our Bronze package offers excellent value for money:
two-bedroom 10ft wide caravans with sleeping room for
up to four people, a fully fitted kitchen, shower and WC,
colour TV, microwave and a lounge with heating.
What more could you ask for?
For a little extra space at our budget level, ask about our
12ft wide Bronze Plus range.
SHORT BREAKS
Silver Caravan
caravan
based on 2 bedroom
to Monday (3 nights)
ay
Frid
.
ak season
(max 4 people) off-pe
nights)
/ Monday to Friday (4
*
More for your money
Our Silver package caravans offer all the value of the
Bronze package with a superior level of comfort, as they
are furnished to a higher standard. These 10ft wide
caravans sleep up to six, but imagine the space if there
were just two of you.
For a little extra space, ask about our
12ft wide Silver Plus range.
13
PITCHES ARE AVAILABLE
SEASONAL TOURING
call 0800 9 55 00 22 or visit www.clarachbay.com for more details.
For more information
14
“Your next fun-filled family
holiday is just a click away!”
How to find Clarach Bay Holiday Village
BooK ONLINE...
Booking a holiday at our park has never
been easier. Our new fun and interactive
website has more photos and virtual
tours than ever so that you can view our
accommodation and all there is to see and
do around our holiday park.
Whether you’re looking for relaxation or
adventure for you and the family simply log
on to www.clarachbay.com or call us on
the number at the bottom of the page.
Book online www.clarachbay.com
Clarach Bay Holiday Village, Clarach, Aberystwyth, Ceredigion SY23 3DT
Reservations 0800 9 55 00 22 [email protected]
Sales enquiries 01970 820579 [email protected]