SITEC Industry Days - Remote Control Project

Transcription

UNCLASSIFIED
Black - USSOCOM Contracting - Annex 14
US Special Operations Command
SITEC Industry Days
Day 2
The overall classification of this briefing is:
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
Welcome and Day 2
Opening Remarks
Briefer: Mr. Tony Davis,
Program Manager for C4P
Date: 08 April 2010
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
Enterprise Networks
(Single Award)
Briefers: Mr. Jeff Schnitzer, Assistant
Program Manager, C4 Services
Mr. Greg Brauer, J6 Contract Manager
Date: 08 April 2010
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
Enterprise Networks

Intent:
 Provide Management Support and Transition Services to support
the ITMO in managing the initial transition planning, execution,
stabilization, and post-transition review of the Enterprise Network
Service Area
 Provide IT service delivery management support services to
USSOCOM for the ongoing IT lifecycle operations management of
Enterprise Networks throughout the life of the contract
–
–
–
–
–
Service Strategy
Service Design
Service Change
Service Operation
Continual Service Improvement
UNCLASSIFIED
4
UNCLASSIFIED
Enterprise Networks
Summary Scope of Services
Item
Summary
Enterprise Networks Operations
and Administration
• Provide full lifecycle support for the USSOCOM Global Network
Control Center (GNCC) - monitor, maintain, configure, tune, and
report on network health and status
• Identify/provide initial response to automatic alerts
• Configure the GNCC management and monitoring systems
• Lifecycle management of network-related devices within the Data
Center
• Support Enterprise SIF Integration for related Enterprise
Networks assets
• Support SIE planning and engineering efforts related to
Enterprise Networks
• Support COOP/DR activities
Wide Area Network (WAN)
Metropolitan Area Network (MAN)
Campus Area Network (CAN)
• Install, tune, test, monitor, upgrade, patch, break/fix, and manage
all USSOCOM WAN, MAN, and CAN infrastructure environments
• Support all transmission facilities including: point-to-point circuits;
dedicated Internet connections; broadband Internet connections;
Internet based VPNs; wireless communications connections
• Service ends at a facilities ingress termination points; does not
include intra-facility LAN/VLAN
UNCLASSIFIED
5
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Enterprise Networks
Item
Summary
Virtual Private Networks
• Provide full lifecycle support VPN methods for remote users/
mission partners to securely connect to designated SIE
network enclaves
• Includes dedicated site-to-site VPN connectivity on a shared
public IP network
Voice Services
• Install, test, operate, maintain, and manage network voice
communications systems
• Support VoIP and digital voice network infrastructure
• Does NOT include POTS / Legacy PBX infrastructure
Video Services
• Configure, install, upgrade, maintain, and operate video
infrastructures (garrison or deployed)
• Limited to the VTC infrastructure, including the Multi-Point
Control Units (MCUs) – does NOT include on-site
maintenance and management of VTC equipment
Information Assurance Services
•
•
•
•
UNCLASSIFIED
Network-based Intrusion Detection Service (NIDS)
Host-based Intrusion Detection Service (HIDS)
Firewall engineering and management
Access control list engineering and management
6
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Enterprise Networks
Summary Operational Profile
Item
Summary
User Base
• 75,000 Government and Contractor Users
Service Availability
• 24 Hours Per Day
• 365 Days Per Year
Geographic Locations
• Global Network Command Center (GNCC) – Tampa, FL
• SOF Strategic Entry Points (SSEPs) – Florida, North
Carolina, Hawaii, Germany, Qatar
• SCAMPI Nodes - Multiple CONUS/OCONUS
• Deployed Communication Nodes – Multiple
CONUS/OCONUS
Anticipated Fixed
Pricing Units
•
•
•
•
UNCLASSIFIED
Routers
Switches
Firewalls
Managed Circuits (Voice, Data, Video)
7
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Enterprise Networks
Summary Technical Profile
Item
Summary
Networks
• SIE consists of multiple security enclaves
• NIPRNet - Unclassified
• SIPRNet - Secret
• JWICS – Top Secret / SCI
• Additional enclaves exist within SIE for Focal Point Networks and
Special Access Programs (SAP) Networks
• Instances of Component network enclaves
Primary Support Software
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•
•
•
•
•
•
Hardware
• CISCO Enterprise Class Network Devices – Switches, Routers,
and Firewalls
• Riverbed Steelhead Appliance for Network Optimization
• Instances of specialty/proprietary equipment for encryption
UNCLASSIFIED
Orion SolarWinds, v9.5
HP Openview vB.07.53
SCOM 2007
SCCM/SMS
Integrated Management VOIP Monitoring Manager, v3.6
BMC Remedy, v6.3 and v7.1
Securify, Intellitactics Security Management, Symantec Antivirus,
McAfee Virus Scan Enterprise, CheckPoint PointSec Protector,
Retina e-Eye Digital Security, Veritas Netbackup
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Enterprise Networks
Service Level Requirements

Management

 Service Improvement on Plan
 Performance Management Satisfaction
Rate

IT Service Integration and Delivery
Performance Management
 Configuration, Asset, and Reported
Accuracy
 Change and Release Without Incidents
 Supporting Agreements

Service Operations
 Release and Change Requestor
Satisfaction
 Accountability for Ticket Ownership
 Request Management/Fulfillment
Satisfaction
 Event Management – Monitoring
Threshold Effectiveness
UNCLASSIFIED
Enterprise Networks – Data, Voice, Video
 Critical Services Throughput
 Capacity Management
 Security Incident Alert Response
 Install / Active New Circuits
 Network Availability
 Quality of Service
 Critical Video and Voice Failover
9
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Questions and Answers
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Data Center
(Single Award)
Date: 08 April 2010
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
Data Center

Intent:
 Provide Management Support and Transition Services to support the
ITMO in managing the initial transition planning, execution, stabilization,
and post-transition review of the Data Center Service
 Provide IT service delivery management support services to USSOCOM
for the ongoing IT lifecycle operations management of the Data Centers
throughout the life of the agreement
– Service Strategy
– Service Design
– Service Change
– Service Operation
– Continual Service Improvement
UNCLASSIFIED
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UNCLASSIFIED
Data Center
Item
Summary
Data Center Operations and
Administration
• Provide full lifecycle support for all aspects of the Data
Center - monitor, maintain, configure, tune, and report on
computing environment health and status
• Servers and Storage
• Messaging
• Collaborative
• Active Directory
• Enterprise Database
• Configure the Data Center management and monitoring
systems
Service Component Computing
Operations and Administration
• Provide full lifecycle support for Service Component
Computing Operations - monitor, maintain, configure, tune,
and report on computing environment health and status
• Provide full lifecycle support for Component-unique servers,
backup, and physical databases
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Data Center
Item
Summary
Enterprise Portal Infrastructure
• Lifecycle support for all aspects of the Enterprise Portal
Infrastructure - monitor, maintain, configure, tune, and
report on the Enterprise Portal health and status
including:
• Underlying Hardware
• Portal Software
• Physical Database
Enterprise SOF Integration
Facility (SIF) Management and
Integration
• Operate enterprise SIF
• Support SIF integration efforts (including Information
Assurance-related activities)
• Support planning and engineering efforts related to Data
Center
Information Assurance
Services
• Support Information Assurance operations activities
UNCLASSIFIED
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Data Center
Item
Summary
User Base
• Does not include support for JSOC or TSOCs
• 24 Hours Per Day
• 365 Days Per Year
• USSOCOM Compound: MacDill AFB - Tampa, FL
• GISA Facility: Fort Bragg – Fayetteville, NC
• Component-unique Computing Facilities
Anticipated Fixed
Pricing Units
• Servers by Operating System Type (production/test) –
Critical / Non-Critical
• Storage in Terabytes
• Number of Active Directory Domains
UNCLASSIFIED
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Data Center
Item
Summary
Networks
• Processing supported at three levels of classification
• JWICS – Top Secret / SCI
• Environment interconnected within USSOCOM domain to Service
Component nodes
Primary Software
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•
•
•
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Hardware
• Predominantly Dell / HP rack mounted and blade servers
• SUN, EMC, Pillar, NetApp, DataDomain - NAS / SAN for Storage Services
UNCLASSIFIED
Microsoft Windows Server 2003 Enterprise Edition
Microsoft Windows Server 64-Bit (3%)
VMWare (Virtual Center, ESX) v3.6
EMC Navisphere R6
BMC Remedy v 6.3 and v7.1
SCOM 2007 and SCCM/SMS
Securify, Intellitactics Security Management, Symantec Antivirus, McAfee
Virus Scan Enterprise, CheckPoint PointSec Protector, Retina e-Eye Digital
Security, Veritas Netbackup, McAfee HBSS, r8.7
• MOSS 2007 Portal
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Data Center

Management

Rate

Accuracy

Service Operations
Satisfaction
Satisfaction
UNCLASSIFIED
Data Center
 Critical Service Throughput
 Production Server Availability
 Capacity Management
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UNCLASSIFIED
Distributed Computing
(Single Award)
Date: 08 April 2010
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED

Intent:
and post-transition review of Distributed Computing Services from the
incumbent service provider
for the ongoing IT lifecycle operations management of Distributed
Computing Services throughout the life of the SITEC agreement
– Service Strategy
– Service Design
– Service Change
– Service Operation
– Continual Service Improvement
UNCLASSIFIED
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UNCLASSIFIED
Item
Summary
Operations and Administration
• Provide full lifecycle support for all aspects of the Distributed
Computing environment - monitor, maintain, tune, and report
on the distributed computing environment health and status
• Configure the related distributed computing management
and monitoring systems
• Support VTC Suite Management
• End-User Device Image Management
Break/Fix and IMACs
• Provide Break/Fix and Install, Move, Add, and Change
(IMAC) Services to the Distributed Computing Environment
• Desktops
• Notebooks
• Printers and Plotters
• PDAs/Blackberrys
• Televisions and Display Screens
• Projection Equipment
• VOIP Premise Equipment
• POTS and Legacy PBXs
• VTC Suites
UNCLASSIFIED
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Item
Summary
Local Area Network
• Install, tune, test, monitor, upgrade, patch, break/fix,
configure, and manage all USSOCOM LAN infrastructure
environments, including:
• LAN
• VLAN
• Wireless LAN
• TACLAN
• Service ends at a facilities egress termination points
VTC Suite Administration
• Support VTC suite administration and management
VIP Support Services
• Provide VIP support services to designated site
stakeholders
Integration
• Support integration for the enterprise and Component
sites
• Support SIE planning and engineering efforts related to
Information Assurance
Services
• Support Information Assurance operations activities
UNCLASSIFIED
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Item
Summary
User Base
• Does not include JSOC, TSOCs, or SAPNET
• 0700 – 1700, Monday – Friday, Local Time – Unless Otherwise
Specified
• After Hour, Weekend, and Holiday Support Provided by Dispatch
Service
•
•
•
•
•
Anticipated Fixed
Pricing Units
• Per Seat – a “Seat” is all/any devices assigned to USSOCOM
Government Personnel and On-Site Contractors (includes
desktop(s), laptop(s), monitor(s), keyboard(s), mouse,
telephone(s), printer(s), PDA(s), LAN port, KVM switch)
• IMACs
• Shared Use Devices (e.g., printers, workstations)
• VTC/AV Equipment (polycoms, projectors, televisions)
• LAN Infrastructure (routers, switches, etc.)
UNCLASSIFIED
HQ USSOCOM and external HQ sites
HQ USASOC and subordinate units
HQ AFSOC and subordinate units
HQ MARSOC and subordinate units
HQ NAVSPECWARCOM and subordinate units
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UNCLASSIFIED
Item
Summary
Networks
• Distributed Computing supported at three levels of classification
• JWICs – Top Secret / SCI
Primary Support
Software
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Hardware
• End-User Computing
• Desktops and Notebooks – Predominately Dell
• Thin Clients – HP Compaq
• Printers – HP Color Laser, Canon, Brother, Microline
• PDAs – Predominately RIM Blackberry
• LAN - CISCO Enterprise Class Network Devices
• VTC Equipment – Predominately Tandberg and Polycom
Note
• Multiple device images within each asset class
UNCLASSIFIED
Windows XP Professional / Microsoft Office Professional
BMC Remedy, v6.3 and v7.1
SCOM 2007 and SCCM/SMS
Symantec Antivirus, McAfee Virus Scan Enterprise, Veritas Netbackup, MS
Visual Source Safe, McAfee HBSS, r8.7
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UNCLASSIFIED

Management

Rate

Accuracy

Service Operations
Satisfaction
Satisfaction
UNCLASSIFIED
 End-user Desk-side Services
Satisfaction
 Small IMAC Elapse Time
 VIP Support
 End-user device patch deployment
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UNCLASSIFIED
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UNCLASSIFIED
Applications
Management Provider
Procurement
(Multiple Award)
Date: 08 April 2010
UNCLASSIFIED
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Application Management
Provider Procurement
UNCLASSIFIED

Intent:
and post-transition review of Application Management Services from the
incumbent service providers
for the ongoing Applications Management throughout the life of the
SITEC agreement

Multiple award with individual task orders competed among
awardees
UNCLASSIFIED
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UNCLASSIFIED
Applications Management
Item
Summary
User Base
• Does not include JSOC, TSOCs, and SAPNET
• As specified in each Task Order
•
•
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•
•
UNCLASSIFIED
HQ USSOCOM and external HQ sites
HQ USASOC and subordinate units
HQ AFSOC and subordinate units
HQ MARSOC and subordinate units
HQ NAVSPECWARCOM and subordinate units
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UNCLASSIFIED
Item
Summary
Applications Maintenance
• Repair errors/defects in new, existing or COTS (to
include modification to COTS applications) applications
• Repair errors/defects in logical database structures
• Monitor, maintain, configure, tune, and report on the
associated application
• Execute maintenance activities against defined SDLC
• Support change management process and related SIF
requirements for production release
• Support Information Assurance activities
• Provide tier-2 and tier-3 support
Applications Development
• Develop application enhancements, and related
modifications, on undeveloped, new, existing or COTS
applications
• Develop logical database to support developed
applications
• Execute development activities against defined SDLC
• Support change management process and related SIF
requirements for production release
• Support related Information Assurance activities
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UNCLASSIFIED
Scope
Item
Summary
Networks
• Applications portfolio supported at three levels of classification
• JWICs – Top Secret / SCI
Predominant
Databases
• Oracle (SOL 10), SQL 2005, SQL 2000 or Sybase
System Tools
• Apache, Remedy, Citrix, Microsoft SMS, SQL Server, SharePoint,
Live Communication Server, Primera BravoPro Xi, Red Hat Linux
Server Enterprise, Sun Common Array Manager, VM Ware
Workstation, Remoteview-Overwatch, and Hyena-System
UNCLASSIFIED
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UNCLASSIFIED

Management

Rate

Accuracy

Service Operations
Satisfaction
Satisfaction
UNCLASSIFIED
 End-user Satisfaction
 Defect Rates for Implemented Functions
 On-Time Delivery of Functions
 Compliance with Technical
Documentation Requirements
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UNCLASSIFIED
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UNCLASSIFIED
Specialty Services
Date: 08 April 2010
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
Specialty Services
JSOC, TSOCs, and SAPNET

Intent:
 Provide IT service delivery management support services for the ongoing
IT lifecycle operations management of:
–
–
–
Data Centers
 Provide short and long term deployment IT support

Multiple award with individual task orders competed among
awardees
 Initial awards based on responses to sample task order
 Task order competitions will include a separate classified Bidder’s
Library

Will have distinct performance management approach separate from
other SITEC acquisitions
 Service level requirements identified at the task order level
UNCLASSIFIED
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Specialty Services
Overview
UNCLASSIFIED

Provides full scope of IT support in a very dynamic
environment

Increased personnel security and training requirements

Includes support in remote locations, including war
zones
 Short-notice travel requirements
 Requirement to provide timely depth in technical expertise and
appropriately cleared personnel
UNCLASSIFIED
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UNCLASSIFIED
UNCLASSIFIED
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UNCLASSIFIED
C4I Production
Date: 08 April 2010
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
C4I Production Services

Intent:
 Provide the ability for USSOCOM to rapidly produce C4I technical
capabilities

Multiple contracts
 Initial award for TACLAN Production
 Future production requirements will be competed separately

Will have performance management approach consistent with other
SITEC acquisitions
UNCLASSIFIED
39
UNCLASSIFIED
Tactical Local Area Network (TACLAN)
Program Overview

TACLAN is a modular, scalable suite of computer network equipment
and workstations, providing functionality similar to the SOF garrison
Command, Control, Communications, Computers, and, Intelligence,
Surveillance, and Reconnaissance (C4ISR) capabilities

TACLAN extends C4I capabilities to tactical SOF locations to
accomplish the timely exchange of information between deployed
and garrison SOF headquarters

TACLAN merges numerous deployed SOF automation efforts into a
consolidated infrastructure program consisting of hardware and SOF
validated software applications that comply with the current policies
and directives

The TACLAN program consists of TACLAN Suites, Mission Planning
Kits (MPKs), Field Computing Devices (FCDs), and Psychological
Deployable Workstations (PDWs)
UNCLASSIFIED
40
UNCLASSIFIED
Tactical Local Area Network (TACLAN)
Program Overview (Cont)

Each TACLAN Suite comprises three transportable, multiple
integrated networks, consisting of:





Laptops
Network Devices
Data Storage Device(s)
Ancillary Equipment
MPKs consist of:




Laptops
Network Device(s)
Small Data Storage Device
Ancillary Equipment

FCDs are small handheld computing devices and ancillary used by
the most forward deployed SOF teams

TACLAN products are interoperable, scalable, cost effective and
efficient, and provide for future growth and implementation of new
technologies when obtainable
UNCLASSIFIED
41
UNCLASSIFIED
TACLAN Production Scope

Production
 Program Planning and Management
 Product Design, Fabrication, Integration
 Systems Engineering and Technical Support
– Market research
– White papers
– Analysis, testing, recommendations, and implementation of new technology






Software Integration
Test and Evaluation Program
Configuration Management Program
Information Assurance/Security Accreditation
Quality Assurance Program
Meeting/Conference Support
UNCLASSIFIED
42
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TACLAN Production Scope (Cont)

Integrated Logistics Support (ILS)










ILS Plan
Product Procurement
Technical and Sustainment Support
Warranty
Provisioning and Spares
Technical Manuals
Training (NET and Sustainment)
Fielding and TAV Support; Fielding Plans, Disposal Plans
Software Licensing/Maintenance
Packaging, Handling, Storage, and Transportation
UNCLASSIFIED
43
UNCLASSIFIED
TACLAN Production Conditions

The Contractor shall provide all personnel, facilities,
materials, equipment, software and services necessary
to perform the tasks to be specified in the PWS/SOW

The Contractor shall identify, provide, and maintain for
the duration of the contract appropriately SCI cleared key
personnel to be specified in the PWS/SOW

The Contractor shall conduct conferences, reviews, and
audits to be specified in the PWS/SOW

All Production and Implementation will be accomplished
IAW CIO policies and procedures as administered by the
ITMO
UNCLASSIFIED
44
UNCLASSIFIED
TACLAN Production Security

Security will be in accordance with the DD-254
attached to the RFP

The contractor will be required to have a Top Secret
facility clearance with Secret safeguarding capability

COMSEC Account

SIPRNET Connectivity at Contractor Facility

All collateral classified information/operations
performed at USSOCOM is under the USSOCOM
Security Management office (SMO)
UNCLASSIFIED
45
UNCLASSIFIED
TACLAN Production
GFE/Facilities

The Government shall provide the following legacy TACLAN assets
as GFE:









Existing hardware and spares for TACLAN Suites
Training Packages
MPKs
FCDs
Enhanced Imagery Workstations (EIWs)
PDWs
Software Licenses
Technical Data
Government Furnished Facilities
 TACLAN SCIF/Lab located at MacDill AFB to assist the Contractor with
live Secret and JWICS connectivity for final testing and systems
engineering demonstrations
UNCLASSIFIED
46
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47
UNCLASSIFIED
Question and Answer
Review
Briefers: Mr. Greg Brauer,
J6 Contract Manager
Dr. Joseph Daum, Senior Contracting Officer
Mr. Christopher Harrington, Small Business
Advocate
Mr. Jeff Schnitzer, Assistant Program Manager,
C4 Services
UNCLASSIFIED
UNCLASSIFIED
Date: 08 April 2010
UNCLASSIFIED
Concluding Remarks
Briefer: Mr. Tony Davis,
Program Manager for C4P
Date: 08 April 2010
UNCLASSIFIED
UNCLASSIFIED

SITEC Industry Days - Remote Control Project

Transcription

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