FALL 2012 issue.indd
Transcription
FALL 2012 issue.indd
matters Mather A newsletter for the staff, volunteers and benefactors of John T. Mather Memorial Hospital AUTUMN 2012 2012 Top of the Wave Winner Named: Mather Dietary Worker Saves Fellow Employee’s Life mal duties. Here are their stories: Andrew Grant (center) is congratulated by (from left) Vivien Langford, RN of Imaging Services, Vice President Wayne Shattes, Joanne Lauten, RN, President Kenneth Roberts, Director of Nutritional Services Petra Robinson and Assistant Director of Human Resources Barbara Scavetta. Andrew Grant’s quick thinking in performing the Heimlich maneuver on a fellow employee who was choking on food earned him Mather’s 2012 Top of the Wave Award and a Kindle Fire. Four other employees were runners-up for going above and beyond their nor- Andrew Grant, Food & Nutritional Services Janice Iannacone, RN, a nurse on 2 South who has been on staff at Mather for 25 years, was on her dinner break, eating by herself in the cafeteria. A piece of rice went into her trachea, causing her to cough. As a result of her coughing, a piece of chicken also became lodged in her trachea. “I made several attempts to dislodge it without success,” she said. “Realizing only a few people were in the far corner of the cafeteria, I knew I needed to get to someone fast. I saw a few dietary workers in the food serving area. I ran in with my hands crossed over my throat.” Grant had just walked into the food service area during dinner to make sure all the food was topped off when he saw Iannacone run in. “She had her hands around her throat and I asked her if she was choking. She nodded that she was choking and I went behind her and gave her the Heimlich maneuver and the (continued on page 14) Cardiac CTA Offers Patients Speed, Safety and Accuracy A new advanced imaging procedure at Mather Hospital allows cardiologists and radiologists to quickly and safely determine whether a patient is experiencing chest pains due to a blocked coronary artery. Known as cardiac computed tomography angiography (cardiac CTA), the procedure uses digital imaging to diagnose heart disease. At Mather, our state-of-the-art 320-slice CT scanner creates 3-D images of the whole heart in significantly less time than other scanners and reduces the amount of radiation used. Cardiologist Michael Poon, MD, who is an ancillary staff member of Mather’s Department of Radiology, set up the cardiac CTA procedure with Mather’s imaging team, headed by William Moore, MD, and a remote diagnostic system. This allows Poon and his team to supervise the scanning process and view scan results in real time from wherever they are located and give a diagnosis, usually within an hour of the scan. This process significantly cuts the time needed to determine whether chest pains are the result of some type of coronary artery blockage or a less serious problem. “This is a non-invasive way of looking at the heart and the blood vessels supplying blood to heart, the coronary arteries,” said Poon, who is an expert in cardiac CTA and Director of the Advanced Cardiovascular Imaging Program at Stony Brook University Hospital. “It is very important for the community to INSIDE: know that Mather now has the Mather most accurate diagnostic test availGiving Drive Begins: able to rule out the presence of Special prizes for early birds! (see insert) significant coronary artery disease, which is the number one killer in the United States.” The test is fast and extremely accurate, Poon said, with the entire (continued on page 3) unt! u patient care. President’s Column This Fall marks the four-year anniversary of the launching of our Voyage to Excellence. Much has improved in that time and we can look with satisfaction to many successes. Just prior to starting off on the Voyage, Mather’s Press Ganey patient satisfaction scores averaged below the 20th percentile. While we still experience some swings in our rankings, in the first two quarters of 2012 we ranked at the 78th and 73rd percentiles respectively. The results from our Cultural Excellence Inventory (CEI) employee survey show that our employees have recognized improvements in a number of areas including leadership, communications and staff recognition. We will share more details on the survey results at the October Employee Communications Forums. Also, our CEI return rate exceeded our goal with 61 percent of employees completing the survey. Thank you! Mather submitted its formal documentation for Magnet status. The goals for Magnet are consistent with those of the Voyage. The Magnet Recognition Program® recognizes healthcare organizations for quality patient care, nursing excellence and innovations in professional nursing practice. Developed by the American Nurses Credentialing Center (ANCC), Magnet is the leading source of successful nursing practices and strategies worldwide. Only 19 hospitals in New York State have achieved Magnet recognition. We also introduced a new standard – Diversity. Under this standard, we are committed to providing an environment which encourages the talents of individuals and recognizes the uniqueness of each individual, with respect to race, gender, age, cultural background, socioeconomic status, ethnicity, sexual orientation, disability, and/or religion. The four pillars on which our Voyage is based are People, Service, Quality & Safety, and Innovation & Growth. People Congratulations to Andrew Grant of Food & Nutritional Services, our 2012 Top of the Wave Winner. Andrew successfully performed the Heimlich maneuver on Janice Iannacone, RN, a 2 South nurse who was in the cafeteria when she began to choke on a piece of chicken. Kudos, too, to our Top of the Wave runners up Kerri Catapano of Physical Therapy, Tiffany Ketcham of Medical Affairs, Emily Emma, RN, from the ICU, and Cassidy Conley of Food & Nutritional Services. Henry Restoration of Nesconset, which for many years has helped to raise funds for Mather, will be our special Community Honoree at our annual One Enchanted Evening Gala on Oct. 26 at Villa Lombardi’s in Holbrook. We’ll also be honoring Mather Board Member Fred Johs; Arthur Klein, MD, Director of the Department of Internal Medicine; and Cynthia Michels and C. Tech Collections of Mt. Sinai with the annual Theodore Roosevelt Award. The award is given in recognition of service to Mather and to our community. The new sculpture on the lawn outside the Special Procedures unit is a gift from sculptor and patient Joseph Fratello, who donated the original work in appreciation for the “outstanding care” he has received. Fratello is a patient of Mohammad Bilal, MD, an interventional radiologist with Mather’s Special Procedures team. Congratulations to Jan Doscher, RN, and the Wound Treatment Center staff for a successful Diabetic Foot Care Seminar in September. Look for information on the upcoming Health Symposium on Lung Cancer on Nov. 7 chaired by Jeffrey Vacirca, MD and Daniel Baram, MD. (continued on page 13) BOARD OF DIRECTORS Chairman of the Board Kenneth A. Jacoppi, Esq. President Kenneth D. Roberts Vice Chairwoman Betsy Noyes Britton Vice Chairman Konrad J. Kuhn Vice Chairman Harold Tranchon Jr. Treasurer John R. Sini Secretary Gene Gerrard Chairwoman, Medical Board; President, Medical Staff Kara H.V. Kvilekval, MD Vice Chairman, Medical Board; Vice President, Medical Staff Richard Savino, MD Board Members Alan D. Beck James Danowski M. Cecile Forte, Ph.D Judith A. Fortunato Kathryn B. Frey Timothy B. Glynn, Esq. Frederick C. Johs, Esq. Thomas Kohlmann Richard Lusak Wayne Rampone David Shenouda, DO Leo Sternlicht Edward J. Weiss Mather matters Published quarterly by the Public Affairs Department at John T. Mather Memorial Hospital 75 North Country Rd., Port Jefferson, NY 11777 (631) 476-2723 Chairman, Public Affairs Committee Alan D. Beck Vice President, Public Affairs Nancy Uzo Director, Public Relations Stuart Vincent Public Relations Assistant Nancy Fischetti Visit www.matherhospital.org Find us on: 2 ent care. HOSPITAL Lab Earns The Joint Commission’s Gold Seal of Approval™ Mather Hospital’s Laboratory has earned The Joint Commission’s Gold Seal of Approval™ for accreditation by demonstrating compliance with national standards for healthcare quality and safety. The accreditation award recognizes Mather’s dedication to continuous compliance with The Joint Commission’s standards. An expert surveyor from Joint Commission evaluated the Lab in June during a two day inspection for compliance with standards of care that directly affect the quality and safety of diagnostic services and patient care. Joint Commission standards address processes that follow laboratory specimens from the doctor’s order into the laboratory, from specimen collection then back to the patient through result reporting, focusing on the provision of high quality, safe laboratory services integrated with patient care. The Joint Commission is the nation’s oldest and largest standards-setting and accrediting body in healthcare. ReCharge NY Grant to Save Mather Hospital Millions in Energy Costs Mather Hospital has received a NYS grant that will help reduce Mather’s energy costs by $2.5 million over the next seven years. Administered by the New York Power Authority, ReCharge NY is a program designed to retain and create jobs through allocations of low-cost power, half of which is made up of hy- dropower. Mather Hospital receives discounted power based on average daily use and the amount of hydropower available. For each of the seven years of the contract, which started in July, Mather expects to save about $363,000 in energy costs. The Hospital is committed to meeting certain capital expenditures and staff retention goals as part of the program. Cardiac CTA (continued from page 1) determine whether the chest pains are being caused by plaque buildup leading to narrowing of the coronary arteries. Using what Poon said is the “only such system in the country,” he can remotely monitor the test, interact with the CT imaging team at Mather and provide a real time diagnosis of results. Poon heads a team of three Stony Brook cardiovascular imaging specialists consisting of both cardiologists and radiologists who read the cardiac CTA results. “The test is done at Mather but the secure remote supervision of the scanning and interpretation can be done anywhere in the world. We are able to give an accurate diagnosis back to the ER doctor within an hour of the scan,” he said. “The remote aspect of this procedure has never been done before.” Poon and his colleagues reviewed the first 32 cardiac CTA patients at Mather, and he called the results “phenomenal” in terms of the high quality of the scans, the accuracy of the diagnoses, and the very low radiation used. “The radiation dose is very, very low compared to a standard nuclear stress test; the coronary CTA scan has only one-fifth of the radiation at slightly above 2 millisieverts.” For comparison, each individual living on Long Island annually receives about 3 millisieverts of radiation from the sun alone, he said. Michael Burghardt, Administrative Director of Imaging Services, said the Cardiac CTA program was launched in July, about a year after Mather began using the 320-slice CT scanner. About 100 cardiac procedures were done in the first two months of the program. procedure and diagnosis taking less than one hour. “If you go to a hospital that does not have cardiac CTA capability, you could be spending 17 hours or more waiting for repeat blood tests and EKGs and waiting for additional diagnostic tests. But if you have cardiac CTA, a diagnosis can be made sometimes in a matter of minutes that will tell you whether you are having or are at high risk of having a heart attack or if you can go home.” When a patient arrives in Mather’s Emergency Room complaining of chest pains, physicians will order blood tests for a cardiac biomarker and an EKG to determine whether the patient is experiencing a heart attack. If the tests are positive, the patient is immediately transferred for cardiac catheterization and revascularization procedure, the placement of a stent to open blocked arteries or coronary artery bypass surgery. If the tests are negative for a heart attack, the physician may order a cardiac CTA scan to 3 HOSPITAL May 2012 June 2012 SERVICE EXCELLENCE Joan Adams Laura Adcock Patricia Alban Brian Alfredsen Deborah Amato Kristina Arlier Rose Aurigue Catherine Babst Daphne Baldwin Kornrich Michael Barletta John Becherer Mohammad Bilal Vanessa Bishop Loriann Bloomfield Raymond Bodnar Michele Bonafede Ginny Bonti Carol Borsman Timothy Bragg Anna Marie Braslow Jeanne Brennan Kathy Brennan Sharon Buda Janet Buitenkant Kimberly Buncke Maureen Burke Ginamarie Butera Nancy Byrnes Trish Calvarese Shannon Campbell Janet Carlantone Joseph Carrucciu 4 Maria Cassara Mary Cassidy Anthony Catania Kerri Catapano Diane Cesario Christine Cirolli Craig Clavin Janet Coacci Jessica Cogger Donna Collins Sandie Connolly Christina Corbett Eileen Corcoran Patricia Cordle Barbara Costa Stephanie Crispino Maria Cuison Rose Cummings Kristie Cusimano Ruggerio D’Amalio Jean Damm Niquette Daniel Janet De Angelis Paige Deale Christine Debernardo Danielle DeBlase Miguel Delgado Jennifer Dessi Liz Devine Diana Diaz Patricia Dodd Daria Dodds Leanne Doherty Nicole Drepaniotis Denise Driscoll Anella Droscoski Hennith Dulnuan Cynthia Dunn Ellen Dwyer Barbara Eagen Helen Eloriaga Elyse Erato Joan Fahey Moira Farrell Candice Fella Joseph Ferreri Denise Fiorito Linda Folken Carmen Fortugno Gloria Fortune Shelly Frieda Mary Friel Karen Fritzson Michelle Fullam Wameka Fullard Sandra Galantino Gail Garcia Kristen Garcia Mildred Garcia Jason Gendron Steven Gerlach Venice Germain Kimberly Giordano Michelle Giuffrida Debra Giulietti Floyd Glubiak Joan Godbold Janet Gonzalez Mary Ann Goodman Dennis Gordon Michael Graziano Lindsey Grober Maureen Gross Melissa Grosskopf Susan Grover Diane Gully Padmaja Gunjupali Michelle Gustaferri Kathleen Haff Michael Hagenbruch Donna Hardwicke Gregory Harry Mary Harwood Marie Hassard Jim Hegarty Heather Hensley Maureen Hervan Kenneth Hirsch Maria Hofbauer Samantha Hofbauer Lyla Hongthong Osana Iannucci Barrie Jacobsen Dwayne Joseph Jaswinder Kaur Eileen Keary AL July 2012 July 2012 E AWAR D S Michael Kelledy Colleen Kiernan Marianne Kiernan Susan Kiernan Jennifer Kimball Melissa Kornbluth Guy Koutouvidis Alain Kruh Audrey Krutys Tracy Kuhn Deborah Lamendola Joan Landers Debra Lang Bob LaRocca Anne Lasota Christina Lauria William Lemaster Debra Lembo Gina Libretti Robin Lisanti Anthony Llorens Chanel Loganzo Karen Lospinuso Tionne Lovelace Luisa Machado Andrew Magnano Donna Maisano Despina Manolakis Heather Marletti Joshua Martino Michelle Mason Margaret Massaro Colleen McDermott Barbara McDonald Elizabeth McLary Robert Meisenzahl Charles Mellor Lisa Messineo Bridget Moley Katherine Montefusco Catherine Mooney Marissa Morgan Maxine Morgan Diane Muller Clemmie Muniz Juliet Nichols Laura Nicolosi Joseph Nigro Marguerite O’Dwyer Jamie O’Hara Lori Olsewski Catherine Olsson Kara O’Neil Marianne Pedrazzi Elizabeth Picozzi Miguelina Platt Nicole Poat Sherwin Pomarejos Michelle Price Rohya Qaderi Geri Quinn Colleen Reale Brianne Reed Usha Rengarajan August 2012 Service Excellence Awards are given monthly to employees whose professionalism and consideration have been singled out by patients and/or their families. Stacy Ricca Heather Richards Meredith Rickenbacker Donny Rodriguez Michele Rodriguez Dawn Russ Paula Ryan Karen Sanner Adina Santana Gina Santora Candyce Savino Emily Schotte Denise Sears AnnaMaria Servellon Sharlaina Sircar Jeffrey Skillman Bridget Smith Jill Snelders Agnieszka Sobolewska Bradley Spangher Richard Squillace Sara Steele Darlene Steigman Dana Strittmatter Jason Swarz Eileen Swieczkowski Elizabeth Taylor Paul Theiss Christina Thompson Michelle Tomasetti Cara Vassallo James Vertucci Geraldine Walter Lynn Weiss Norwood White Barbara Wohl Emily Wood Meghan Woods Adam Wurstle Renee Xikis Mary Yakutsk Debra Youngs Leesa Yu Paul Zampieron Mark Zender Jane Zhang 5 MEDICAL ST welcome new d Saverio Barbera, MD Specialty: Cardiology Medical School: State University of New York at Brooklyn, NY Residency: New York University Medical Center, NY Fellowship: Cardiology, The University of Texas Southwestern Medical Center Affiliated Hospitals, TX Practice: SUNY at Stony Brook Department of Medicine, HSC Level 16-080, Stony Brook (631-444-1054) Alexander Dagum, MD Specialty: Plastic Surgery Medical School: University of Ottawa, Canada Residency: University of Toronto, Canada Practice: 24 Research Way, East Setauket (631-444-8210) Nathanael Desire, DO Specialty: Internal Medicine Medical School: New York College of Osteopathic Medicine, NY Residency: Internal Medicine, Stony Brook University Medical School, NY Practice: One Station Court, Building A, Suite 1, Bellport (631-803-8247) Michael Dobryansky, MD Specialty: Plastic Surgery Medical School: New York University School of Medicine, NY Residency: New York University Medical Center, NY Fellowship: Aesthetic Surgery, Cleveland Clinic Department of Plastic Surgery, OH Practice: Long Island Plastic Surgery Group, 320 Montauk Highway, West Islip (631-376-0656) 6 Zachariah George, MD Specialty: Neurosurgery Medical School: Upstate Medical University, College of Medicine, NY Residency: Neurosurgery, Mount Sinai School of Medicine, NY Fellowship: Complex Orthopedic Spine Surgery, Beth Israel Medical Center: Spine Institute of New York, NY Practice: Neurological Surgery PC (631- 828-3001) Victor Giamos, MD Specialty: Ophthalmology Medical School: SUNY at Buffalo School of Medicine and Biomedical Sciences, NY Residency: Nassau University Medical Center, NY Practice: The Ophthalmic Center, 3400 Nesconset Highway, Suite 107, East Setauket (631-751-2020) Chirayu Gor, MD Specialty: Cardiology Medical School: Tufts University School of Medicine, MA Residency: Internal Medicine, New York University, NY Fellowship: Cardiovascular Diseases, Washington University in St. Louis, MO Practice: North Suffolk Cardiology, 45 Research Way, Setauket (631-941-2000) Michael Lydic, MD Specialty: Gynecology Medical School: Hahnemann University, PA Residency: Obstetrics/Gynecology, Hahnemann University, PA Fellowship: Reproductive Endocrinology and Infertility, University of Cincinnati, OH Practice: Reproductive Specialists of New York, 2500 Nesconset Highway, Building 23B, Stony Brook (631-246-9100) AL STAFF w doctors Christopher Sinclair, MD Specialty: Neurology Medical School: St. Louis University School of Medicine, MO Residency: Stony Brook University Medical School, NY Fellowship: Neurophysiology, Rhode Island Hospital/Brown University, RI Practice: 75 North Country Road, Port Jefferson (631-473-1320) Nataliya Titarenko, MD Specialty: Hospitalist Medical School: Ivanovo-Frankov State Medical Academy, Ukraine Residencies: Lviv Medical University, Ukraine; Long Island College Hospital, SUNY Downstate Medical Center, NY Practice: Mather Hospitalist Program Sana Usmani, DO Specialty: Pediatrics Medical School: New York College of Osteopathic Medicine, NY Residency: SUNY Downstate Medical Center, NY Practice: Kids Care Pediatric, 239 Boyle Road, Suite 7, Selden (631-698-0600) John Yu, MD Specialty: Orthopedics Medical School: Stony Brook University Medical School, NY Residency: Orthopedics, New York University Hospital for Joint Diseases, NY Fellowship: Foot and Ankle Surgery, New York University Hospital for Joint Diseases, NY Practice: Long Island Bone and Joint, 635 Belle Terre Road, Port Jefferson (631-474-0008) U.S. News Top Doctors Congratulations to the physicians from our medical staff who were recognized as U.S. News Top Doctors, based on a peer nomination process. Thomas Arnold, MD, Vascular Surgeon Daniel Baram, MD, Pulmonologist Steven Brenner, MD, Reproductive Endocrinologist William Cohn, MD, Gastroenterologist Alfred Cossari, Jr., MD, Ophthalmologist Michael Fishkin, MD, Family Medicine Doctor Morton Glaser, MD, Pulmonologist Max Hamburger, MD, Rheumatologist Alan Kaell, MD, Rheumatologist Daniel Kenigsberg, MD, Reproductive Endocrinologist Douglas Lee, MD, Obstetrician-Gynecologist Arnold Leiboff, MD, Colon and Rectal Surgeon Richard Litman, MD, ENT-Otolaryngologist Paul Lusman, MD, Allergist-Immunologist Michael Matilsky, MD, Cardiologist Allen Meek, MD, Radiation Oncologist Stanley Ostrow, MD, Medical Oncologist Robert Pollina, MD, Vascular Surgeon Rosario Romano, MD, Internist Gerardo San Roman, MD, Obstetrician-Gynecologist 7 Mather PHO Supports Autonomy for Community Physicians As the healthcare industry continues to experience significant changes, it has become harder for community physicians to continue to provide quality care and maintain the independence that they desire. To assist physicians with these goals, Mather Hospital has created the Mather Physician Hospital Organization (Mather PHO). The mission of the Mather PHO is to unite all physicians, independent and employed, with Mather Hospital PHYSICIAN in the development and implementation of a high quality, H O S P I TA L evidence-based, cost-effective care delivery model and ORGANIZATION reward continual improvements in the patient experience. At the core of the Mather PHO is clinical integration, which must: establish mechanisms to monitor and manage utilization that are designed to control costs and assure quality of care; selectively choose high quality physicians who are likely to further these objectives, and require investment by the hospitals and physicians, of both time and money, to establish the infrastructure and implement the mechanisms; and realize the quality and cost goals of the PHO. The Mather PHO is governed by a board of six “physician class” directors and six “hospital class” directors, who may also be physicians. The formation of the Mather PHO occurred concurrently with the estabPhysicians PHO Hospital lishment of multiple local PHOs, initiated by hospital-members of the Long Island Health Network (LIHN). The LIHN, of which Mather is a member, is a clinically integrated group of 10 hospitals that came together more than a decade ago to improve and standardize their clinical quality, enhance their operational efficiency, and expand access to care for all Long Islanders. The other members are the hospitals of Catholic Health Services of Long Island (St. Charles and St. Catherine’s are two of their hospitals), Winthrop University Hospital, South Nassau Communities Hospital, and Brookhaven Memorial Hospital Medical Center. Each of the local PHOs formed also becomes a member of the LIHN PHO, a network-wide PHO. Taken together, the physician membership of the LIHN PHO is targeted to include approximately 2,000 physicians. Mather’s PHO Steering Committee, which is comprised of local community physicians, recognized the value in forming a local PHO that is part of the LIHN PHO. The local PHO gives Mather physicians an ensured local governance structure comprised of colleagues whom they know, work with and trust. The LIHN PHO benefits the Mather PHO by providing the resources, experience and infrastructure that are necessary to execute a successful clinical integration strategy. As a member of the LIHN PHO, Mather physicians contribute to the development and implementation of clinical practice guidelines. They have a vote and voice at the network level in decisions that affect them. At the local level, the Mather PHO will develop and offer value-added services, such as group purchasing, to its physician members. Examples of other benefits that the Mather PHO may choose to offer include internal consulting services, beneficial employee insurance rates, and centralized billing services. PHO 8 COMMUNITY PHYSICIAN BENEFITS OF THE MATHER PHO • Supportscommunitypractitioners’ desiretopreserveprivatepractice autonomy • Improvesthecoordinationofpatient care • RecognizesqualitythroughLIHN PHOintegrationprograms • Providestoolsandresourcesfor physicianstoprovideevidence-based care • Providesparticipationinmore coordinatedclinicalandfinancial decisionmakingacrossthecare continuum • Initiatesapreferredprovider networkofphysiciansforlimited panelhealthplanproducts • Developsgrouppurchasingoptions FormoreinformationabouttheMather PHO,[email protected] orcall631-476-2866. NURSING Medical-Surgical Nursing Leads Change with Help from CIT Initiatives An initiative created and implemented by Mather nurses is helping patients and their families stay informed about their care through an interdisciplinary white board that hangs in patient rooms. Marie Mulligan RN, MSN, CNOR, NEA-BC, Chief Nursing Officer, and Joanne Connor RN, MSN, MPA, Assistant Vice President for Medical Surgical Services, co-authored an article about the CIT (Care Innovation and Transformation) initiatives for Nurse Leader, the official publication of the American Organization of Nurse Executives (AONE) to be published this Fall. The initiative began with a series of planning and brainstorming meetings and at one session, which included nurses, unit secretaries and nursing assistants, nearly 40 ideas were generated and then prioritized. The interdisciplinary white board was selected as the first idea after a vote. Its purpose was to include all the disciplines and activities that comprise a patient’s plan of care, including caregiver names, safety precautions, patient orientation information and an area for patient and family questions. White boards were installed in every room on 2 East and the use was evaluated for a period of a month. When it was determined that the white boards were not being utilized as fully as initially intended, the nursing team brainstormed strategies for improvement and enhancement. The unit council then established and distributed guidelines as an educational resource and reference tool. The result was more effective communication to patients and families. The plan was a success and interdisciplinary white boards were purchased and placed on the wall in front of every patient bed on every medical-surgical unit in the hospital. “Through this simple innovation, the patient’s perception of the nurses’ communication regarding their care has improved,” Mulligan and Connor wrote. “This improvement was reflected on our Press Ganey survey results which showed an improvement in our communication score for the medical-surgical units from 87.5 to 90.0 percentile in a matter of months.” The team also worked on an innovation to standardize the selection of compression Nurses Take Part inMather Research Day nurses participated in the second annual Nursing Research Day at the Crowne Plaza Hotel in Holtsville. The theme of this year’s seminar was Evidence Based Practice in Nursing. Keynote speaker Donna Ciliska (center), RN, PhD, professor at the School of Nursing at McMaster University in Ontario, Canada, talks with Tina Stoebe (left), RN, BSN, CPON, and Terri Grimes, MN, RN, FNPC, CCRN, Associate Vice President for Nursing. bandages used to secure dressings on postoperative patients. Staff on 2 East worked with Materials Management staff to evaluate bandages and found that those used by operating staff were more effective. “This innovation led not only to product standardization, but increased efficiency in the delivery of patient care,” wrote Mulligan and Connor. The third innovation came from Nursing’s desire to establish an effective process for patient communication, medication education and the management of patient personal care items. The unit secretary on 2 East worked with other unit members to create a “complimentary (continued on page 14) THANK Wi areciation... To everyone who helped prepare e documentation for Magnet, we ank you for your suort and assistance. - Nursing Administration Y O U 9 HEALTH Mather Rated Among the Best Hospitals in New York in Two Independent Rankings U.S. News & World Report’s annual Best Hospitals rankings again listed Mather Hospital as among the best in New York State and the New York metro area. Mather was ranked 28th out of 241 hospitals in New York State in the magazine’s first state rankings category. Mather was also recognized for three medical specialties: gastroenterology, geriatrics and orthopedics. In addition, the magazine noted that Mather Hospital “scored high in patient safety, demonstrating commitment to reducing accidents and medical mistakes.” “The U.S. News rankings are the latest recognition of Mather Hospital’s commitment to excellent quality of care and patient safety,” said Mather President Kenneth Roberts. “I thank our staff, physicians, board and volunteers for their dedication and good work that led to this recognition.” Earlier this year, Mather was one of 20 New York State hospitals to earn an “A” rating for patient safety by the Leapfrog Group, an independent, national not-for-profit organization that advocates for safety, quality and affordability of healthcare. U.S. News also named Mather Hospital physicians as Top Doctors. See listing on page 7. New York State Partnership for Patients Begins Mather Hospital, together with other regional organizations, is participating in an effort to reduce hospital-acquired conditions and preventable readmissions. The New York State Partnership for Patients (NYSPFP) is part of a national effort, sponsored by the Centers for Medicare and Medicaid Services, to make hospital care safe, more reliable and less costly. NYSPFP is a joint project with the Healthcare Association of New York State (HANYS) and the Greater New York Hospital Association (GNYHA). NYSPFP’s activities will build on the innovative and successful quality improvement efforts currently underway at hospitals and health systems throughout the state, and will be tailored to meet the needs of each facility and community. By providing expertise, clinical assistance, and support statewide, the NYSPFP initiative will strengthen and expand those efforts. Mather also participated in the Agency for Healthcare Research and Quality (AHRQ)’s Patient Safety Survey, required by The Joint Commission and the NYSPFP. The anonymous survey focused on clinical safety issues and was conducted from March 19 through April 13 of this year by nurses, allied health professionals and employed physician staff. Lung Cancer Symposium Summer Blood Drive Success Wednesday, November 7, 2012 Eighty-five pints of blood were collected from employees and some community donors during the recent sumer drive. Coordinator Olga Larios said every pint can be broken down to help three patients, therefore up to 255 people benefitted from the effort. Cathy Trudel won the raffle for four box seats to the Long Island Ducks game. The next blood drive will be Nov. 29, 2012. 10 Featuring presentations by leading physicians about one of the most common cancers. Expo: 6-7 pm, Program: 7-9 pm Conference Rooms 3, 4 & 5 Mather Hospital Co-Chairmen: Jeffrey Vacirca, MD, Hematology/Oncology Daniel Baram, MD, Pulmonology To register or for more info, call 686-7878 or visit www.matherhospital.org/health Experts in healing. Specialists in caring. VOYAGE Employees Give Mather Higher Scores on Latest CEI Survey In the recent Cultural Excellence Inventory (CEI) employee satisfaction survey, employees gave Mather the highest performance scores in four years. In the recent 2012 survey Mather’s mean score was 3.8, above the 3.59 of 2010 and well above the CEI database. (See chart below.) Mather’s scores on 50 of the 51 core items measured by the CEI were significantly higher than the CEI database of 60 hospitals and scores from two and four years ago. According to Baptist Leadership Group, the score indicates that “a foundation for cultural excellence already exists and [Mather] is ready to take it to the next level.” Mather employees participated in record numbers on 5 4 3 2 1 3.25 Mather 2008 the latest CEI Survey, increasing overall participation to 61.2 percent in 2012 from 47 percent in 2010 and 56 percent in 2008. In addition to the high performance on the 51 core survey items, Mather scored significantly above the database on all outcome measures (Satisfaction, Loyalty and Commitment). “The input we received through the survey will help us to move forward and create the culture we are all striving to achieve,” said Kenneth Roberts, President. “We thank all of those who took time to complete the survey for their enthusiasm and support of our Voyage to Excellence.” The survey items that most significantly outperformed the database mean were: • Thedirectorofmydepartment is in touch with our issues and challenges (the way things really are around here) (3.59 for Mather to 2.89 for database) • Ouremployeesatisfaction scores are openly communicated throughout the organization. (4.09 to 3.52) • Administrationcommunicates openly will all employees so that everyone feels included in what is going on. (3.62 to 3.08) • Planstoachievethe organization’s vision are clearly communicated to all employees. (4.02 to 3.48) Additional information about the CEI results will be presented at the upcoming Employee Communication Forums. Overall CEI Mean Score 3.80 3.44 3.59 Mather 2010 Mather 2012 CEI Database Mark Your Calendars! Fall Employee Communications Forums Tuesday, October 23: 9:30-10:30 am Thursday, October 25: 9-10 am and 3:30-4:30 pm Tuesday, October 30: 9-10 pm Wednesday, October 31: 2:30-3:30 pm 4.05 Baldrige Recipient Employee Forum During our last round of Employee Communication Forums, everyone had the opportunity to submit questions in writing after each meeting. The following are answers from the Senior Administrative Staff. How does sepsis develop? Is it through MRSA? Sepsis is an infection of the blood that can be caused by various bacteria including E. coli, MSSA (normal staff) and MRSA. Patients are diagnosed with sepsis when they develop clinical signs of infections or systemic inflammation. Generally, the patient’s physician will look to a number of symptoms to make a diagnosis of sepsis, including abnormalities in temperature, heart rate, respiratory rate, and white blood cell count. MRSA needs to be treated with special antibiotics. It takes time to find out what type of bacteria is causing the sepsis. According to Ray Luttinger, NP, our protocol dictates that the stronger antibiotic is generally used first to prevent the patient’s condition from worsening in case it is MRSA. (continued on page 14) 11 COMMUNITY Nancy Burner, Esq. Named to JTM Foundation Board Nancy Burner, Esq., founding and managing partner of Nancy Burner & Associates, PC, was named to the board of the JTM Foundation, which seeks and secures philanthropic support for Mather Hospital. Burner, of Setauket, is a certified elder law attorney and adjunct law professor at Hofstra Law School. A past president of the Suffolk County Women’s Bar Association, Burner is a member of the National Academy of Elder Law Attorneys, the Elder Law and Trust and Estates sections of the New York State Bar Association, the Suffolk County Bar Association and the Suffolk County Women’s Bar Association. She also serves on the Legal Advisory Board of the Alzheimer’s Association of Long Island and has previously served on Mather Hospital’s Board of Directors. Burner has been named a Super Nancy Burner, Esq. Lawyer by Minneapolis-based Law & Politics, publishers of Super Lawyers magazines, in 2007 and from 2009-2012. Fewer than 5 percent of the lawyers in the New York State receive this honor. Mather Salutes Community Honoree & 2012 Theodore Roosevelt Award Winners Salon Supports FBHC Henry Restoration, a family-owned company and longtime supporter of Mather Hospital, has been selected as the 2012 Community Honoree and will be feted at the annual One Enchanted Evening gala October 26. Cynthia Michels & C.Tech Collections, Fred C. Johs and Arthur Klein, MD will be honored as the 2012 Theodore Roosevelt Award recipients. The awards will be presented October 26 at the 47th annual gala, which benefits the Fortunato Breast Health Center and breast cancer treatment at Mather Hospital. Henry Restoration Company President Tim Henry said his mother was involved as a volunteer with Mather many years ago. As the company grew, it continued her tradition of involvement with Mather and the community. The Nesconsetbased company, which repairs and replaces building stonework, contributed to the building of the Cody Ambulatory Surgery Pavilion and supported many hospital fundraising events over the years. (continued on page14) 12 Leigh Diamond, proprietor of Diamond Cuts Hair Salon in Port Jefferson Station, is holding a fundraiser for the Fortunato Breast Health Center (FBHC) during the month of October. To commemorate Breast Cancer Awareness Month, Diamond Cuts Hair Salon will donate 5 percent of its total proceeds for the month to the FBHC The salon is located at 4600 D Nesconset Highway, Port Jefferson Station. For information, call 631-473-1400. Patient Donates Sculpture in Gratitude Sculptor and patient Joseph Fratello donated a sculpture—“Life’s Cycle”—to Mather Hospital in appreciation for the “outstanding care” he received from Mohammad Bilal, MD, Interventional Radiologist, and the Special Procedures staff. Over the years, Fratello said he has gotten to know the staff well and wanted to thank them for his care. “They are the most special group of people,” Fratello said. VOLUNTEER Thanks To Our Volunteers! 1,000 Hours Diane Autolino Theresa Savarese Thrift Shop Fashion Show Luncheon Members of Mather Hospital’s Auxiliary will be sporting 2,000 Hours Jane Pellechia Lorraine Pukala the best the Thrift Shop has to offer at the annual Fashion Show Luncheon Monday, November 5 at Willow 4,000 Hours Lois Nevius 6,000 Hours Louise Grinere 5,000 Hours Lucille Jankowski 9,000 Hours Lorraine Altman 34,000 Hours Dorothy Milau Get Well Fred! Fred Behr, a treasured member of Mather’s volunteer family, is recovering from a recent illness at home. To let him know how much he is missed, fellow volunteers put together a photo album of his Mather Family. Visiting Fred and wife, Ann (left), are (from left) Juliet Hulsberg, Linda Nappa and Diane Autolino. Creek Country Club in Mount Sinai. This year’s theme is “Proud to be an American” and highlights of the event will include Auxilians modeling Thrift Shop finds, Chinese Auction, raffles and an appearance from an Elvis impersonator. Tickets are $38 per person and include a free glass of wine with lunch. For more information, contact the Auxiliary Office at 631-476-2895. President’s Message (continued from page 2) Service Our summer Blood Drive collected 85 pints. The drive brought in some community donors as well. Thank you Olga Larios for continuing to spearhead this effort. We recently paid tribute to the efforts of the Setauket Yacht Club to raise money for our Palliative Medicine Program with a plaque on the door to our new Palliative Medicine Program office. The Club created the Village Cup Regatta to raise money for pancreatic cancer treatment and research after losing two of its members to the disease. The Club has donated $53,500 to our Palliative Medicine Program over the past three years, including the most recent event on Sept. 8. Quality & Safety Mather was ranked among the best hospitals in NYS by U.S. News & World Report’s annual ranking. The Hospital was ranked 28th out of 241 hospitals in New York State in the magazine’s first state rankings category. We were also recognized for three medical specialties: gastroenterology, geriatrics and orthopedics. Mather was one of four Long Island hospitals to be given an “A” rating for patient safety by the Leapfrog Group, an independent, national not-for-profit organization that advocates for safety, quality and affordability of healthcare. The Leapfrog Group’s first Hospital Safety Scorecard ranked 130 hospitals across New York and assigned each a Hospital Safety Score of A, B, C, D, or F, reflecting how safe each hospital is for patients. Only 20 hospitals in New York State earned the “A” rating. Innovation & Growth Congratulations to the Cardiac Computed Tomography Angiography (CCTA) team that began performing the procedure in July using our state-of-the-art 320-slice CT scanner. Under the direction of Michael Poon, MD, a renowned cardiologist and CT scan specialist, the procedure can quickly and safely determine whether a patient’s chest pains are being caused by a blockage in a coronary artery or are the result of a less serious condition. Dr. Poon and his team can remotely view the settings on our scanner for each procedure, interact with our Imaging team, headed by William Moore, MD, read the screens and provide a diagnosis in real time. Mather is planning to establish a residency program with Stony Brook University School of Medicine in internal medicine, family medicine, psychiatry and the transitional year. More about that program in future issues. Much has changed in four years, and the only thing I can say with certainty is that much will change in the year(s) to come. Thank you for your continued efforts in working toward our vision to become the Best Community Hospital in New York State. 13 2012 Theodore Roosevelt Award Winners Top of the Wave (continued from page 1) (continued from page 12) chicken came out of her mouth.” “It was so fast it really wasn’t a big deal to me,” Grant said. “But everybody else thought it was great. I couldn’t really take the time to soak it in.” Grant first started working at Mather when he was 17, left in 2001 to work at Maryhaven, and then returned to Mather as a production assistant/cook in 2003. He is certified in cardiopulmonary resuscitation (CPR) and had learned the Heimlich maneuver but had never before performed it on anyone. Needless to say, it’s a skill he believes everyone should learn. “Andrew was definitely on the Voyage that night,” Iannacone wrote in her nomination. “I thank God he was there for me.” Cynthia Michels & C.Tech Collections C.Tech Collections of Mt. Sinai and company vice president of operations Cynthia A. Michels are longtime supporters of the Fortunato Breast Health Center and Breast Cancer Victory Day. Last year, the company and its employees raised more than $7,760 and volunteered to meet and greet survivors and their families. Michels first got the company involved when she began organizing fundraisers for the Breast Center such as bake sales and ice cream socials. C.Tech Collections, Inc. focuses on delinquent receivables while providing professional, courteous collection services. Fred Johs, Esq. Fred Johs is a member of Mather’s Board of Directors and a founding partner of Lewis Johs Avallone Aviles, LLP, a full service law firm founded in 1993. In addition to being a trial lawyer, he serves on the Grievance Committee for the Tenth Judicial District. He is a member of the Board of Governors of Touro Law School, the Board of Directors of Little Flower Children and Family Services of New York , President of Advancement for Commerce Industry & Technology, Inc. and serves on the national board of Boys Hope Girls Hope. Johs attended St. John’s University School of Law and the Marshall-Wythe School of Law at Exeter, England. He earned a BBA in accounting from Hofstra University. Arthur Klein, MD Arthur S. Klein, MD, is the Director of the Department of Internal Medicine at Mather Hospital and co-chair of its Infectious Disease Control Committee. He is founder and managing partner of Eastern Infectious Disease Associates of Setauket. Dr. Klein is a clinical instructor of medicine, Division of Infectious Diseases, at Stony Brook Medical School and retired as a lieutenant colonel in the U.S. Army Reserve Medical Corps. He is a graduate of Boston University and Downstate Medical College (SUNY) in Brooklyn. Employee Forum Q&A (continued from page 11) The video was excellent. Are there plans to share it with more people? The Journey to Magnet video was a collaborative effort that involved people throughout Mather Hospital, and nearly every department. In response to employees’ requests and suggestions, we have posted the video, in its entirety, to the Mather Hospital channel on youtube.com. To view, simply visit youtube.com/matherhospital and click on Journey to Magnet. 14 Kerri Catapano, Physical Therapy One of Catapano’s patients overheard her talking about making lasagna. The patient told her that it was one of his favorite meals and one that he hadn’t eaten in ages. After checking with the patient’s physician to make sure he Kerri Catapano could have lasagna, Catapano made the patient his own lasagna to take home when he came for his next physical therapy session. Cassidy Conley, Food & Nutritional Services Conley prepared a special cake for a TCU patient marking the anniversary of her liberation from the Auschwitz concentration camp. The patient had woken up that morning smiling and she explained to a nurse the significance of the day. When Conley Cassidy Conley received a phone call from the unit, she created a special cake for the patient. Emily Emma Emily Emma, RN, ICU Emma was taking care of a patient who asked to listen to music. Emma took her own IPod into the isolation unit room and set it up for the patient. Although she knew she could not have the IPod returned, she was happy just to see the smile on the patient’s face. Tiffany Ketcham, Medical Affairs Ketcham found a patient wandering in the front lobby, shoeless, in a hospital gown and with bloodsoaked bandages. He was walking through Radiology with his hat and coat on. She looked at his hospital bracelet and called the unit, then located a wheelchair Tiffany Ketcham and persuaded the patient to let her take him back to the unit and to his room. Nursing Matters (continued from page 9) personal care items” card that lists the supplies available to each patient. Today, the unit secretary visits patients upon arrival on the unit. The team also developed a new “medication education” folder to store pertinent medication education material and serve as a resource for the patient. FAMILY Employee Educational and Professional Achievement: Revenue Cycle Management: Jeri Devlin, Kelly Mullane, Samantha Thomas, Sandra Wills, Elaine Wood, Sharon Donnelly and Lisa Kaufman passed the National Association of Healthcare Access Management (NAHAM) and Certified Healthcare Access Associate (CHAA) examinations. Carol Cruz completed a certification class from Mendoza College of Business at the University of Notre Dame on Leading Teams and Organizations. Brenda Bonacum completed a certification class for Project Management from Allied Business Schools. Patient Access: Ciara Grennen received her bachelor’s degree from St. Joseph’s College, Patchogue. Kelly Faller graduated from Adelphi with her master’s degree in speech therapy. 2 South: Erin Vaccariello and Debbie Reuter received their medical surgical board certification from American Nursing Credentialing Center. Bernadette Ramos received her bachelor’s in nursing. Sheyla Cordero, Heather Cordle, Kristen Bello and John Strahmann completed their RN boards and are in the new graduate program. Physical Therapy: Maureen Godfrey received her lymphedema certification, Karen Rivera passed her licensing exam, Nicole Poat graduated from Occupational Therapy school, Lisa Malcomson completed her doctorate in Physical Therapy from Stony Brook University, and Dina Sposito completed a specialty course and is VitalStim certified. Food & Nutritional Services: Jeremy Ducker and Marissa DiStefano graduated from Newfield H.S. Ryan Martinez graduated from Comsewogue H.S. Jakob Basile and Jacquelyn Jamotta graduated from Miller Place H.S. Promotions: Revenue Cycle Management: Patricia Schindler has been promoted to Credentialing and Enrollment Coordinator. Retirements: ASU: Good luck to Joanne Meisenzahl who retired after 22 years of service. Materials Management: Lorraine (Lori) Mondolino retired after 19 years of service in Purchasing and three years as a volunteer. Her dedication and humor will be missed. Eileen Swieczkowski, RN, who retired in September, was bid a fond farewell by her co-workers at the Fortunato Breast Health Center. Environmental Services: Pat McGuire retired after 35 years of service - we will miss her smiling face. 2 South: Suzanne Bittner, Eileen Graniello and Pat Mendelsohn retired after many years of dedicated service to the nursing profession. Physical Therapy: Anne Babcock retired but will be working part time for the Lymphedema Department. Patient Access: Diane Malloy retired after 35 years - best of luck! Milestone Life Events: TCU: Luisa Machado’s son, Joseph, and Michelle, wed on July 7. Deborah Amato’s daughter, Renee, and Brian, tied the knot on July 21. Revenue Cycle Management: Liz and Mike Pistone purchased their first home. Brendan Bonacum traveled to Amsterdam to participate in the European Lacrosse Championships as the goalie for Team Ireland. Finance: Michael Healy, son of Theresa Healy, and brother of Amy Healy (2 South), had a cameo appearance on the ABC show NY MED. Tristan Alexander Orme was born July 21 and the proud parents are Jen & James, and proud grandparents (continued from page 16) 15 NON-PROFIT ORG. U.S. POSTAGE PAID PERMIT # 14 HUNTINGTON, NY 75 N. Country Road Port Jefferson, NY 11777 Family Matters (continued from page 15) are Theresa and Mike Healy. Gale and David Elling welcomed their second grandchild, Elizabeth MacGregor Scholes, on April 8. Big brother, Henry, is very excited. Employee Health: Eileen Ventura became a grandma again thanks to granddaughter, Emma Grace, born on July 19, and mom (Kristy, Nursing Administration) is feeling great. Human Resources: Christina Ducker’s son, Jeremy, graduated Newfield H.S. and will join the U.S. Navy. Kathy Beacon’s son, Daniel, accepted a full appointment to the U.S. Coast Guard Academy, Class of 2016. Karen Walsh’s son, Kevin, graduated from Siena College with his master’s degree in accounting. Emergency Department: Renee & Chris 16 Xikis are the proud parents of Kate Lauren, born July 3. Leesa Yu and husband Sean McEvoy announced the arrival of their son, Calum, on July 17, and big brother Liam is very happy. Care Management: Madeline Pieloch, proud “Mimi,” and Frank Sini and Charlie Farmer were among those who took part in the employee softball game this summer. parents Jessica & Keith Pieloch, celebrated the birth of Gabriella Nicole, born July 16. ASU: Andrea Lauckhardt welcomed her grandson, Nathan Maxwell, May 29, and the family is doing fine. Laura Grosse became a first-time grandma to Carmine Edward Grosse. Joan Adams became a first-time grandma to Robert Adams. Patient Access: Marilyn Arthur’s daughter, Kolleen, graduated from NYC Police Academy. Debbie Stergakos’s son, Steve, received his bachelor’s degree from SUNY at Stony Brook. Marilyn Arthur’s daughter, Kimberly & husband Jared, welcome their son, Chase Christopher Erhart, July 23. Congrats to Julianna Demeglio who welcomed daughter Annalyse Spinelli on March 28. Janet Pearsall’s daughter, Angela and husband Ryan, welcomed their new baby girl on Dec. 4, 2011. Materials Management: Roseann Rizzi celebrated her son’s marriage on July 28. Environmental Services: Wedding bells rang for Eric Ekert and Idalia Soto (billing department) on August 2. Hyperbaric: Janet Maguire welcomed her grandson, Landon Charles. 2 South: Congrats to Devon Dieterle who married on June 1. Theresa Egan recently got engaged. Susan Couch has a new grandchild, and Joan Hofbauer welcomed two new grandchildren. Physical Therapy: Melissa Hafner gave birth to a baby girl, Kayla on June 4. Dee Boehme’s daughter, Christine, was married in July.