Airlines from A to Z

Airport
Guide
Frankfurt Airport at a Glance
1
2
Good to Know
4–11
Check-in, Luggage, Controls
6–7
Airlines from A to Z
8–11
Transfers Made Easy
12–16
Shop & Enjoy
18–35
Duty Free
20–21
Shopping22–29
VAT Refunds
30–31
Online Shopping
32–33
Frankfurt Airport Rewards
34–35
Services from A to Z
36–50
Information Tools & Services52
Things to Do54–55
Lounges56–57
Traveling with Children58–59
Index and Useful Phone Numbers60–61
Terminal Map62–63
Download now: the free Frankfurt
Airport app for iPhone and Android.
See Page 52 for more information.
3
4
Good to Know
us
Let
guide
you
Everything you need to know
for effortless arrival and departure
Check-in, Luggage, Controls
6–7
Airlines from A to Z
8–11
Transfers12–16
5
Relaxed Check-in
Send your bags safely on their way
Check-in
Please have your flight documents, ID or passport and visa (if
required) ready. A number of airlines also offer online
check-in services or quick check-in machines. We recommend that you arrive at the airport about three hours ahead
of time. Detailed arriving information is available at www.
frankfurt-airport.com/en.
Tip: Evening-Before Check-in
Please consult the table on Pages 8-11 to see
whether your airline offers this service.
Luggage Regulations and Controls
Prior to departure, you, your checked bags and carry-on
items are screened for prohibited objects. You can view the
list of prohibited items at www.frankfurt-airport.com/en.
Your checked bags are automatically scanned. It may
occasionally be necessary to open a bag without you being
present. Lock them in the usual way, but please do not use
any padlocks.
Luggage Carts Luggage carts are available at more than 100 dispensers
around the airport at a cost of €1.00, which can be paid
using coins and in many cases also by credit or debit card.
Dangerous Goods
A list of items that you may and may not pack in
your checked luggage and carry-on bags is available at
www.frankfurt-airport.com/en.
6
Relaxed Check-in
Good to Know. Check-in, Luggage, Controls
Luggage Storage
You can temporarily leave your heavy or bulky luggage, coat, or
important documents at one of our left luggage facilities:
- Terminal 1, between Concourses B and C, Level 2 (Departures)
Open daily from 6 a.m. to 10 p.m., phone +49 69 690 73277
-T
erminal 1, Concourse B, Level 1 (Arrivals)
Open daily 24/7 hours, phone +49 69 690 70786
-T
erminal 2, Concourse D, Level 2 (Arrivals)
Open daily from 6 a.m. to 10 p.m., phone +49 69 690 72860
Luggage Shrinkwrapping Service
You can protect your bags for your flight by having them
wrapped in special plastic sheeting. This service is available
at the Luggage Service Point and mobile stations near the
check-in counters throughout the airport:
- Terminal 1, Concourses A, B, and C
- Terminal 2, Concourses D and E
For more information on the shrinkwrapping service and
luggage storage, go to www.frankfurt-airport.com/en.
Automated Border Controls / EasyPASS
Hold your passport against the scanner. Step forward. Look
at the screen. Finished!
Passengers with a biometric passport (e-passport) or German
ID card can use the new automated EasyPASS border control
system with automatic facial recognition at many checkpoints
in both Frankfurt Airport Terminals. This time-saving service is
free of charge and requires no advance registration.
Relaxed Check-in
7
Airlines from A to Z
Well over 100 airlines operate at Frankfurt Airport. The
­following alphabetical list will help you find your airline’s
check-in counters. For up-to-the-minute information, please
go to www.frankfurt-airport.com/en.
Airline
A
Code Terminal
ConCounters
course
Adria Airways
JP
A
Aegean
Airlines
51–461
LH
A3
B
669–670
Aer Lingus
EI
E
989–990
Aeroflot
SU
D
805–807
941–943
Air Algérie
AH
E
Air Arabia
Maroc
3O
D
Air Astana
KC
E
961–964
Air Baltic
BT
D
810–811
Air Berlin
AB
E
980–985
Air Canada
AC
B
674–677
Air China
CA
B
517–524
Air Europa
UX
D
Air France
AF
D
801–804
Air India
AI
B
501–503
Air Malta
KM
C
733–735
Air Moldova
MLD
D
812
Air Namibia
SW
E
917–920
Air Serbia
JU
E
948–949
Air VIA
Bulgarian
VIM
D
Alitalia
AZ
E
949–951
American
Airlines
AA
E
954–968
ANA
NH
B
678–681
Asiana
Airlines
OZ
C
709–717
Atlasjet
KK
D
8
Airlines from A to Z
Counters/ 
LH 11–12/7–21h
•
•
FRA 18–19/7–21h
FRA 18–19/7–21h
Good to Know. Airlines from A to Z
Airline
B
A
51–461
LH
BA CityFlyer
CFE
E
901–905
Belavia
B2
D
819–820
FRA 18–19/7–21h
BMI Regional
BM
B
314–339
LH 11–12/7–21h
Bulgarian Air
Charter
Cathay Pacific
Airways
G
E
901–905
A
51–461
LH
FB
C
701–702
BUC
D
CX
E
915–920
D
814–820
D
852–857
CZ
D
815–820
DE
C
OU
A
OK
D
809
Delta Air Lines
DL
D
841–854
Egypt Air
MS
A
El Al Israel
Airlines
51–461
LH
LY
C
791–794
Ellinair
EL
E
Emirates
EK
E
992–999
ET
B
511–514
Croatia
Airlines
CSA Czech
Airlines
Ethiopian
Airlines
Etihad
Airways
LH 11–12/7–21h
LH 11–12/7–21h
•
CI
Condor
F
BA
SN
MU
China Airlines
China Eastern
Airlines
China Southern
Airlines
E
Counters/ 
OS
Bulgaria Air
D
ConCounters
course
Austrian
Airlines
British
Airways
Brussels
Airlines
C
Code Terminal
752–753,
773–785
51–461
LH
EY
E
941–946
Finnair
AY
E
912–914
Germania
ST
E
FRA 18–19/7–21h
•
FRA 18–19/7–21h
•
LH 11–12/7–21h
LH 11–12/7–21h
FRA 18–19/7–21h
Airlines from A to Z
9
Airline
G
H
I
Code Terminal
ConCounters
course
Globus
GH
E
962–964
Gulf Air
GF
D
883–885
Hop!
A5
D
801–804
Iberia
IB
E
906–908
Icelandair
FI
E
945–947
Iran Air
IR
C
708–712
Iraqi Airways
IA
E
966–968
J
Japan Airlines
JL
D
816–820
K
KLM Royal
Dutch Airlines
KL
D
801–804
L
N
O
P
Q
R
S
FRA 18–19/7–21h
Korean Air
KE
D
841–847
FRA 18–19/7–21h
Kuwait
Airways
KU
D
895–899
FRA 18–19/7–21h
LAN Airlines
LA
C
761–763
LOT Polish
Airlines
LO
A
51–461
LH
Lufthansa
LH
A
51–461
•
LH 11–12/7–21h
Lufthansa
LH
B
51–461
•
LH 11–12/7–21h
LH 11–12/7–21h
LG
A
314
LH 11–12/7–21h
ME
B
511–514
FRA 18–19/7–21h
YM
D
884–885
Nouvelair
LBT
E
Oman Air
WY
E
Onur Air
8Q
E
Luxair
M
Counters/ 
MEA Middle
East Airlines
Montenegro
Airlines
952–956
FRA 18–19/7–21h
Pegasus
Airlines
PC
E
Qatar Airways
QR
B
541–547
FRA 18–19/7–21h
Rossiya
FV
E
912–914
FRA 18–19/7–21h
AT
D
812–814
FRA 18–19/7–21h
RJ
E
987–989
SK
A
51–461
LH
LH 11–12/7–21h
FRA 18–19/7–21h
Royal Air
Maroc
Royal
Jordanian
SAS Scandinavian Airlines
SATA
Internacional
Saudia
Singapore
Airlines
South African
Airways
SriLankan
Airlines
10
S4
E
956–958
SV
D
845–848
SQ
C
713–720
SA
B
658,
672–675
UL
E
965–968
Airlines from A to Z
•
FRA 18–19/7–21h
FRA 18–19/7–21h
Good to Know. Airlines from A to Z
Airline
S
T
U
V
SunExpress
ConCounters
course
XQ
D
886–899
XG
D
886–899
LX
A
51–461
LH
TWI
D
JJ
C
764–767
TAP Portugal
TP
B
682–685
Tarom
RO
D
880–881
Thai Airways
International
TG
C
741–747
TUIfly
X3
D
861–868
Tunis Air
TU
C
704–706
TK
B
660–667
TUA
D
883–885
PS
D
858–859
UA
B
501–506
SunExpress
Deutschland
Swiss
International
Air Lines
Tailwind
Airlines
TAM Linhas
Aéreas
Turkish
Airlines
Turkmenistan
Airlines
Ukraine
International
Airlines
United
Airlines
Uzbekistan
Airways
Vietnam
Airlines
Vueling
W
Code Terminal
WOW Air
HY
D
892–894
VN
D
886–893
VY
E
909–910
WW
D
Counters/ 
•
LH 11–12/7–21h
LH 11–12/7–21h
FRA 18–19/7–21h
FRA 18–19/7–21h
Evening-Before Check-in
Please contact your airline to find out when the check-in counters are
open, whether there are any additional charges, and whether your entire
party need to be present for evening-before check-in.
Check-in at the AIRail Terminal
Those arriving by train can use the convenient check-in facility at the
AIRail terminal at the long-distance station.
FRA = Fraport counter LH = Lufthansa counters
 = Time (e.g. 7-22h), h = time on 24-hour clock
Airlines from A to Z
11
12
12
Relaxed Check-In
I fly via
Frankfurt
because transfers
are so easy there.
Everything you need to know to catch your onward flight
quickly and safely
Relaxed Check-In
13
Transfers
Made Easy
How to catch your connecting flight at Frankfurt Airport quickly and conveniently
Do you already have a boarding pass
for your connecting flight?
Yes. Please double-check the
gate indicated on it. Current
information on your flight is
shown on the monitors. If
no gate has been assigned
yet, head for the indicated
pier (A, B, C, etc.).
No. Within the transit zone,
please go to the transfer
counter of the airline
operating your flight or
straight to the departure
gate, or ask at an information
counter. You should obtain
your boarding pass from your
airline‘s check-in counter
before passing through
security.
Finding your way around
Blue signs:
you’ll find Piers A, B, C and Z
in Terminal 1 and Piers D
and E in Terminal 2.
Gray signs:
these show the way to passenger services.
14
Transfers Made Easy
Transfers Made Easy
Should I allow extra time
for passport and security
controls?
In most cases, you‘ll have to
pass through security and
passport controls when
transferring planes. Please
allow enough time for these.
If you are in a hurry to catch
your connecting flight, you
can save time by using one
of the “Fast Lanes” through
security. Monitors list the
current flights for which
passengers may use a “Fast
Lane”.
Please observe the restrictions on carrying liquids
in your hand luggage.
Do you need assistance?
gI
nformation kiosks: scan your boarding pass, and all the information relevant to your flight will be displayed
(including terminal maps, shops, restaurants and
lounges).
gInformation desks: our multilingual service staff will be
happy to help you (see terminal maps for locations).
gM
obile Service Guides: can be identified by their red
uniforms.
gF
rankfurt Airport app: available for all smartphones.
Transfers Made Easy
15
Please also listen out for the PA announcements
and be aware of the local time in Frankfurt. And please
be sure to get to your departure gate before boarding
starts. The end of the boarding time does not correspond with the departure time. Consult your boarding
pass to see when that is. Please note that gates may
change at short notice, so keep checking the infor­
mation boards and monitors.
How can I easily cover large distances at the airport?
gM
oving walkways: take advantage of our many moving
walkways throughout the airport.
gS
ky Line train: if you need to transfer between Piers A,
B, C or Z (in Terminal 1) and Piers D or E (in Terminal 2),
follow the signs to the Sky Line (it runs every 2 to 3
minutes).
What about my luggage?
In most cases, your checked
luggage will be automatically forwarded to your final
destination. If not, you must
collect it at the baggage
claim and then recheck it. If
you are continuing your
journey with Deutsche Bahn
and a Lufthansa flight
number to Cologne (QKL),
Düsseldorf (QDU), Karlsruhe
Hbf. (KWQ), Kassel (KJR),
Stuttgart (ZWS) or Siegburg/Bonn (ZPY), you will receive
your luggage at the AIRail baggage claim at the long-distance train station.
16
Transfers Made Easy
17
18
Shop & Enjoy
We
guarantee
a
pleasant
stay
Fun, refreshments and shopping during layovers
Duty Free 20–21
Shopping 22–29
VAT Refunds
30–31
Online Shopping
32–33
Frankfurt Airport Rewards
34–35
19
Borderless Shopping
At Frankfurt Airport, all passengers with a valid boarding pass
can purchase a wide variety of attractively priced merchandise in the Duty Free and Travel Value stores. Shop, save and
enjoy!
Good Things Can Be This Affordable!
The products sold in the Duty Free & Travel Value shops cost
up to 30% less than domestic prices! Special offers, which
change monthly, allow you to save a further 30%.
Discover products that are only available in the Heinemann
Duty Free & Travel Value shops! Limited editions, special
sizes, products with a particular history: treat yourself to
items that no one else has.
You can also reserve your favorite products via the Internet
(https://shop.frankfurt-airport.com/en/) and then collect
your orders in a Duty Free & Travel Value shop on the way to
your departure gate.
All merchandise naturally complies with the applicable
security regulations. Sales staff seal your liquid products in
special plastic bags that you may not open until you reach
your final destination. The Customs restrictions naturally
continue to apply.
20
Borderless Shopping
Shop & Enjoy. Duty Free
Perfumes & Cosmetics
If you’re looking for a new scent
or appropriate bodycare product,
you’re guaranteed to strike gold
here. All the major brands are
available, and you can try them
out on the spot. Special sizes such as 200 ml bottles and special
travel and gift sets that are only
available at the airport - ensure
excellent value for money.
Tobacco & Spirits
Connoisseurs will be in their
element here. One-liter bottles of
liquor and special editions that
aren’t available outside the airport
are coveted collector’s items. The
diverse product range is rounded
off with fine wines, exquisite cognacs and smoky whiskeys, some of
which can be sampled, and handmade cigars from around the world.
Sweets
Whatever makes your mouth water:
chocolate bars, pralines or gummy
bears, family packs or or candy
with a toy: there‘s something
for everyone with a sweet tooth.
You’re sure to find appropriate
gifts for friends or family. And if
you want something really special,
choose a premium brand such as
Godiva or Neuhaus.
21
Endless Shopping
From must-have accessories and elegant top-brand fashions,
to a fascinating read during the flight - at Frankfurt Airport,
you‘re sure to find what you‘re looking for. Trendsetters,
fashionistas and and world travelers stock up on the latest
inspirations here, 365 days a year.
Shopping
Store
Products
Terminal/
concourse
or pier
Accessorize
Costume jewelry, bags,
accessories and beach fashions
 T1/B
J5
Airport Boutique
Suitcases and bags from
Samsonite, Rimowa and other
brands
 T1/C
I5
Bailly Diehl
Women’s fashions from selected
labels
 T1/B
J4
Benetton
Italian fashions for men, women
and children
 T1/B
K7
Boggi Milano
Men‘s lifestyle apparel from
Milan
 T1/A
M5
Bree
Bags, leather articles and
accessories made in Germany
 T1/B
J5
Burresi
Designer fashions and stylish
shoes
 T1/B
K4
Burresi Accessori
Designer bags and accessories
 T1/B
K4
Bvlgari, Burberry,
Ferragamo
Luxury fashions, jewelry and
accessories
 T2/E
D2
CAPI Photo
Electronics the Travelers’
Electronics
Company
Large selection of consumer
electronics, entertainment
products and accessories
 T1/B
 T1/B
 T2/D
Caviar House &
Prunier
Fine foods: exquisite caviar,
smoked salmon, champagne,
wines & more
 T1/B
 T1/Z
 T2/D
22
Endless Shopping
J3
L2
D2
L2
M2
D2
Shop & Enjoy: Shopping
Terminal/
concourse or
pier
Store
Products
Christ - Jewelers
and Watchmakers
Since 1863
Jewelry and watches from trendy,
luxury brands
 T1/A
 T1/A
 T1/A
 T1/B
 T1/B
 T2/E
O5
N4
M4
K2
J4
D2
discover
GERMANY
Typical German souvenirs and
gifts
 T1/B
 T1/Z
L2
M2
Dolce & Gabbana
Italian designer fashions and
accessories
 T1/Z
N3
Perfumes, cosmetics, liquors,
tobacco products, sweets and
luxury accessories at outstanding
Duty Free and Travel Value prices
 T1/A
 T1/A  T1/A  T1/A
 T1/B  T1/B  T1/B  T1/B
 T1/C  T1/C  T1/Z
 T1/Z
 T2/E
 T2/E
P5
N3
N3
N4
J2
K2
K4
K2
I5
Duty Free & Travel
Value shops
P4
M3
D1
D3
Euroclean
Dry cleaning, shoe repairs and
more
 T1/C
I8
Faix Toys
Toys and games from Playmobil,
Steiff and many other brands
 T1/A
L7
Falke
Stylish legwear and clothing for
over a century
 T1/A
L5
Fashion Store
Clothing, shoes and accessories
from brands including comma,
Marco Tozzi and Tamaris
 T1/A
K8
Fashion Store
Fashions from BOSS, Armani Jeans,
Tommy Hilfiger and Lacoste
 T1/B
J3
Fashion Gate
Calvin Klein, Desigual, Max Mara,
G-Star and other fashion brands
 T2/D
D2
Flowerterminal
Bouquets, cut flowers, plants and
decorations
 T1/B
K6
Fossil
Watches and handbags from
trendsetting US brands
 T1/B
K4
Fotec Electronics
Electronics for photographs,
communication and personal
care
 T1/A
 T1/C  T1/B L5
J5
K4
FTC cashmere
Fair-trade cashmere fashions
 T1/B
K4
Gant
Casual clothing and sportswear
for him and her
 T1/A
N4
 In the passenger lounge behind boarding
pass control
 In the publicly accessible (presecurity) area
T1
T2
Terminal 1
Terminal 2
Map location
Endless Shopping
23
Store
Products
Terminal/
concourse
or pier
GEOX
Shoes, apparel and accessories
for any weather
 T1/A
L4
Germany & More
Lovingly selected souvenirs from
Germany
 T1/A
 T1/B
 T1/Z
P5
K5
P4
Gifts+++
Souvenirs from beer steins to
cuckoo clocks and accessories
 T2/D
E2
Gucci
Bags, shoes and accessories
 T1/Z
N3
H.Stern
Handcrafted jewelry from Brazil
 T1/A
 T1/B
L5
K3
Hermès
Fashions, accessories and
perfumes from this legendary
French label
 T1/B
 T1/Z
I2
M3
Travel articles, sandwiches,
salads, snacks, periodicals and
much more
 T1/A
 T1/A
 T1/B
 T1/B
 T1/C
 T1/Z
 T1/Z
 T1/Z
O3
P5
I2
K2
Hugo Boss
Fashions, shoes, and accessories
for him and her
 T1/B
 T2/E
K5
C2
Hunkemöller
Women‘s Lingerie, bathing
fashions and accessories
 T1/B
K8
ImPressed
Magazines, newspapers,
beverages and snacks
 T1/A
 T1/B
 T2/D
 T2/E
L5
L2
E2
D3
Jack Wolfskin
Outdoor fashions for adventures
of all kinds
 T1/A
L5
Lloyd
Shoes, leather products and
accessories for him and her
 T1/A
M4
Loewe
Spanish luxury brand est. 1846:
bags, leather articles, accessories
 T1/B
K3
Longchamp
Leather articles, bags and
accessories from this Parisian label
 T1/A
N5
Lufthansa
WorldShop
Brand-name products for travel
and lifestyle - collect and redeem
miles!
 T1/A
 T1/B
M5
K4
Marc O’Polo
Premium fashions, shoes and
accessories for him and her
 T1/B
K4
Massimo Dutti
Clothing, shoes and accessories
for him and her
 T1/A
N5
Metropolitan
Pharmacy
Medications, health advice and
wellness products
 T1/B
 T2/D
K4
D3
Montblanc
Writing utensils, jewelry and
watches - timelessly beautiful
 T1/B
 T1/Z
 T2/E
K3
N3
C2
More & more
Casual and business fashions for
women
 T1/B
J5
Hub Convenience
24
Endless Shopping
O4
L3
N1
Shop & Enjoy: Shopping
Store
Terminal/
concourse
or pier
Products
Mulberry
British design: bags and
accessories
 T1/Z
N3
Nokia Internet
Lounge
Smartphones, accessories and
communication services
 T1/A
L6
O2
Cell phone services and
smartphone accessories
 T1/B
 T1/C
K6
I8
Omega
The innovative art of
watchmaking
 T1/B
L3
Pfendt Airport
Optic
Opticians: brand-name spectacles,
sunglasses and contact lenses
 T1/B
J5
 T1/A
 T1/A
 T1/A
 T1/Z
 T1/Z
 T1/Z
 T1/A
 T1/B
 T1/B
 T1/Z
N3
N5
P5
N1
M3
P4
O3
K8
L2
O4
Photair
Consumer electronics, cameras
and accessories from major
brands including Sennheiser
and Leica
Picard
High-quality bags, leather
products and accessories since
1928
Player’s Island
Gambling (minimum age: 18)
 T1/B
J7
Pn’A
Accessories for trendsetters:
shirts, ties, scarves and more
 T1/A
M5
Pocket Shop
Plenty of books and personal
reading advice
 T1/A
 T1/Z
N4
M3
Porsche Design
Writing utensils, watches, leather
articles, clothing and accessories
 T1/A
 T1/B
N5
K4
Large selection of trade journals,
specialized magazines and
newspapers, plus snacks and
beverages
 T1/A
 T1/A
 T1/A
 T1/A
 T1/B
 T1/B
 T1/B
 T1/B
 T1/B
 T1/B
 T1/C
 T1/C
 T1/Z
 T2/D
N3
N5
L6
M4
K4
J4
J5
J6
K8
J3
Relay
M2
D4
René Lezard
Exclusive upmarket fashions for
him and her
 T1/A
L5
Rolling Luggage
Suitcases, leather articles and
accessories from brands including
Turni, Longchamp and Samsonite
 T2/D
C3
Samsonite
Suitcases, leather items and
travel accessories
 T1/A
L5
Sports at Heart
Sports fashions from leading
brands such as Adidas, Nike and
Porsche Design Sport
 T1/B
J4
 In the passenger lounge behind boarding
pass control
 In the publicly accessible (presecurity) area
T1
T2
Terminal 1
Terminal 2
Map location
Endless Shopping
25
Store
Products
Terminal/
concourse
or pier
Sunglasses by
Pfendt
Designer sunglasses, from
Ray-Ban, Dior, Persol and many
others
 T1/A
 T1/A
 T1/B
 T2/E
L5
M4
K3
D2
Swarovski
Jewelry, watches and Swarovski
crystals from this Austrian brand
 T1/B
 T1/B
K5
J3
Tegut
Supermarket
Food etc.
 T1/C
J8
The Collection
Leather articles, suitcases and
accessories from Samsonite,
Longchamp, TUMI, Coccinelle
and more
 T1/Z
M2
Thomas Sabo
Jewelry and watches, trendy and
extravagant
 T1/A
N4
Tie Rack
Bags and travel accessories
 T1/A
P5
Tiffany
Jewelry and watches from this
tradition-steeped jewelers,
established in 1837
 T1/B
J2
Toys On Air
Toys and games from Playmobil,
Lego, Schleich and other brands
 T1/C
J5
Tripidi
Household products from top
brands including Fissler, WMF
and Victorinox
 T1/A
L6
TUMI
Business and travel articles,
leather products and accessories
 T1/A
 T1/B
N5
K4
Versace
Luxury accessories from Italy
 T1/B
J2
Virgin Bookstore
A multimedia store offering
books, DVDs, music and more
 T1/B
 T1/B
 T2/E
L5
J3
C3
Wempe
Elegant watches and jewelry
from premium brands including
Rolex, Longines, Tissot and
Glashütte
 T1/Z
M2
Wolford
Fine pantyhose and lingerie
 T1/A
N4
Eating & Drinking
Restaurant
Dining options
Terminal/
concourse
or pier
Amò
Italian food and specialty coffees
 T2/D
Asia Snack Box
Stir-fry dishes, curries and soups
 T2/E
26
Eating & Drinking
D2
Shop & Enjoy: Eating & Drinking
Restaurant
Terminal/
concourse
or pier
Dining options
Asia Streetcooking
China Town-style slow cooking:
fresh and delicious
 T1/B
K6
Bar 24
Snacks and specialty coffees
prepared by a barista, along
with a large selection of cold
beverages
 T2/E
D3
Beyond
Food and drinks from all over the
world, with a direct view of the
runway
 T1/A
 T1/B
N3
K4
Burger King
Grilled burgers, fast and tasty
 T2/D
E2
Caffè Kimbo
Neapolitan-style specialty coffees
 T1/A
L6
Ciao Italia
Pizza, pasta and la dolce vita
 T1/A
Coa
The best of Southeast Asian cuisine
 T1/A
N4
Coffee Fellows
Specialty coffees and generously
filled bagels
 T1/C
 T1/Z
J5
N2
Cosi Asiate
Exquisite sushi, fresh stir-fry
dishes and exotic curries
 T1/B
K2
Cuccis
Specialty coffees and freshly
made sandwiches
 T1/A
L5
Deli Bros.
Restaurant with an open kitchen
and specialty foods shop
 T1/B
I3
Deutsch
Traditional German food with a
view of the runway
 T1/Z
N3
Ditsch
Giant soft pretzels fresh from the
oven, pizza snacks and bread rolls
 T1/B
Erster Wiener
Fresh bread, bread rolls and
pastries baked on the premises
 T1/B
 T1/C
K7
I6
Goethe Bar
Snacks and drinks for a satisfying,
enjoyable experience with a
fantastic view
 T1/B
K3
Grab & Fly
Cold and hot beverages as you
wait to board
 T1/A
Hausbar
See and be seen over snacks and
drinks
 T1/A
N4
Hausmann’s
Hearty home-style cooking in the
middle of the airport
 T1/A
N4
Heberer
Freshly baked snacks and pastries
served with coffee
 T1/A
 T1/B
 T1/Z
N4
Italissimo
Pizza, antipasti, Italian dolci and
food souvenirs
 T1/A
N3
Käfer’s
An elegant restaurant and bistro,
a true airport classic
 T1/B
J4
Kamps
Bread rolls and pastries, baked
fresh on the premises
 T1/B
J6
 In the passenger lounge behind boarding
pass control
 In the publicly accessible (presecurity) area
T1
T2
M2
Terminal 1
Terminal 2
Map location
Eating & Drinking
27
Restaurant
Dining options
Terminal/
concourse
or pier
Kentucky Fried
Chicken
Chicken snacks prepared fresh on
the premises
 T1/A
L8
Kuffler & Bucher
German and international
cuisine, with a magnificent view
of the runway
 T1/B
J2
Lucullus Nero
Authentic Italian cooking in a
feel-good ambience with a view
of the runway
 T1/Z
N2
Ludwigs
Traditional German cuisine
 T2/E
D1
Mayer’s Bar
Tasty snacks and beverages as
you wait to board
 T1/C
 T1/C
 T1/C
McCafé
Specialty coffees plus tasty cakes,
pastries and snacks
McDonald’s
Burgers, wraps, fresh salads and
more
Meyer Coffee
Kitchen
Specialty foods, sandwiches
and coffee - a local Frankfurt
institution
Mini Bar
A small bar with a huge to-go
menu
Mini Mondo
Momento Bar
Snacks and beverages to enjoy
just before take-off
Refreshments, snacks and coffee
in the middle of the departure
hall
 T1/A
 T1/B
 T1/Z
 T2/E
 T1/A
 T1/B
 T1/Z
 T2/D
 T1/A
 T1/A
 T1/B
 T1/B
L7
K2
P4
D1
L7
K2
P4
D1
N4
M4
K4
L2
 T1/B
I2
 T1/B
 T1/B
K5
Mondo
A piece of Italy with a view of the
runway
 T2/D
D3
Mondo Bianco
Delicious warm and cold snacks
in a pleasant ambiance
 T1/A
P5
MoschMosch
A Japanese noodle bar: ramen and
udon in a relaxed atmosphere
 T2/E
C2
Natural
Fresh juices, sandwiches and
snacks
 T1/A
N5
Nordsee
Delicious fish dishes: quick, fresh
and natural
 T1/A
L8
Nykke & Kokki
Fresh, healthy organic cuisine:
sandwiches, salads and more
 T1/A
O3
Perfect Day
Perfect coffee from southern
India’s mountain forests
 T1/A
N3
Puro Gusto
Coffee, paninis and dolci
 T1/A
 T1/B
O3
J4
Quicker’s
Beverages, coffee, baked goods,
salads, sweets, snacks, cosmetics
and body care products
 T1/A
 T1/B
 T1/B
 T2/D
 T2/E
M6
K4
J3
D2
D4
28
Eating & Drinking
Shop & Enjoy: Eating & Drinking
Restaurant
Terminal/
concourse
or pier
Dining options
Reingold Bar
A 1920s-style bar, serving
cocktails, drinks and snacks
 T1/Z
O4
Scoom
Freshly made sandwiches, salads,
desserts and speciality coffees
 T1/A
 T1/B
M5
J8
Sense of Taste
Crossover cuisine and excellent
service
 T2/D
E2
Spizzico
Italian snacks and coffee to go
 T1/B
K6
Starbucks
Coffee creations, cake and hearty
snacks
 T1/B
 T1/C
 T2/E
J4
I5
C2
Sweet Capital
Traditional chocolates and
pralines
 T1/B
J6
Tangente
Quick snacks and beer fresh from
the tap; coffee and cake
 T1/A
M5
Tasty Donuts
Doughnuts, coffee, milkshakes
and sandwiches
 T1/B
J6
Temaki Bar
A Japanese sushi bar that’s an
oasis of peace
 T1/Z
N3
The Bar
Drinks and fine food in a
designer ambience
 T1/Z
N3
Thong Thai
Delightful Thai food to go
 T1/A
L8
Vito
Pizza and pasta, fresh and quick
 T2/E
D1
Yuná
Tasty Asian dishes
 T1/A
L5
Wellness & Beauty
Establishment
Terminal/
concourse
or pier
Services
be relax
Massages, manicures, aroma
therapy and wellness products
 T1/A
 T1/B
 T1/Z
 T2/D
P5
L2
O4
E2
CMT Nail Lounge
Nail care, cosmetics, makeup
and more
 T1/A
L6
Friseur Essanelle
Hair styling and dyeing
 T1/C
J8
 In the passenger lounge behind boarding
pass control
 In the publicly accessible (presecurity) area
T1
T2
Terminal 1
Terminal 2
Map location
Wellness & Beauty
29
Reclaim your
Value Added Tax
All merchandise purchased in the European Union is subject to value-added tax (VAT). The amount of this tax varies
depending on the product and country. If you’ve done some
shopping while visiting Germany*, you can reclaim the VAT
when leaving the European Union.
1. Prerequisites for a refund
Shop

Obtain a tax exemption form from
the shop.

F
ill it out completely (using the
Latin alphabet).
Check-in
Security Control
2a. Tax-exempt items in
checked luggage
2b. Tax-exempt items in
carry-on bags

Inform the check-in staff of any

Proceed through security check.
tax-exempt merchandise and VAT
refunds. They will attach stickers to
your bags and return them to you
for presentation at the customs office.
3. Obtain a customs stamp
VAT
Office

Allow sufficient time for the customs
formalities.

Present the purchased items, your
passport, the receipts and the
completed forms.

Make sure that the items are still un-
used and that you can present them.
4. Obtain the refund
Tax
Refund
Counter

Go to a refund counter.

Present the completed and stamped
tax exemption forms.

Collect your cash refund.**
* Your place of residence must be outside the European Union.
** A processing fee is deducted from your VAT refund.
30
VAT Refunds
Shop & Experience. VAT Refunds
Confirmation of Export Documents (Customs):
- Terminal 1, Concourse B, Level 2, Counter 643; at night at Baggage
Claim B (9 p.m. to 6:30 a.m.)
- Terminal 1, Concourse A/B, Counters 294-297
- Terminal 1, Concourse B, after security and passport control
- Terminal 1, Concourse Z, after security and passport control
- Terminal 2, Concourse D (opposite the check-in counters)
- Terminal 2, Level 3, after passport control
VAT Refund Counters
Global Blue
Terminal 1, Concourse B, Level 2, check-in counters
643–646 and Concourses A and B, counters 294–297
Terminal 1, Concourse B and Z, after security and
passport control
Terminal 2, Concourse D, Level 2, check-in hall
Terminal 2, Concourse D, Level 3 after passport control
www.global-blue.com; [email protected],
Phone: +49 800 32222555
Tax Free Germany
Terminal 1, Concourse B, check-in counter 562
Terminal 2, Concourse E, after passport control
www.taxfreegermany.de; [email protected],
Phone: +49 6074 4852865
Premier Tax Free
Terminal 1, Concourse B, Level 2, check-in counters
565 und 567
www.premiertaxfree.com
Premier Tax Free Partner
Terminal 1, Level 2, check-in hall A
Terminal 1, Level 3, Concourse Z
2x after security and passport control
Terminal 1, Concourse B, Level 1, 2x
Terminal 1, Concourse B, Level 2, 2x in the check-in hall
Terminal 1, Concourse B, Level 2, 3x after security and
passport control
Long-distance train station
Terminal 1, Concourse C, Level 2, after passport control
Terminal 2, Concourse E, Level 2
Terminal 2, Concourse D, Level 3 , after passport
control
Terminal 2 , Concourse E, Level 3 , after passport control
VAT Refunds
31
Frankfurt Airport
Online Shopping
Now you can also visit the shops at Frankfurt Airport and
collect reward points while at home or on the road!
Flexible, Convenient Shopping
You can now experience shopping at Frankfurt Airport online. From 90 days before your trip, you can reserve exclusive
brands and top-quality products from the comfort of your
home or anywhere else, and then conveniently collect and
pay for them at the airport.
And that’s not all! Our free Frankfurt Airport Rewards program also allows you to take advantage of lots of attractive
rewards, benefits and unique services.
Explore the world of Frankfurt Airport Shopping at:
www.frankfurt-airport.com/shopping
Soon, you’ll also be able to order and pay
for your favorite products online and have them
delivered to your home.
32
Online Shopping
Shop & Enjoy: Online Shopping
It’s easy:
1.
Search for articles and reserve
them online: choose from the
huge range of top brands and
products that are available
from participating retailers at
www.frankfurt-airport.com/
shopping and reserve them
whenever you like, from 90
days before your flight.
2.
Collect & pay:
On the day of your trip or
any other day of your choosing, you can collect and pay
for your reserved items at
the ­corresponding shops at
­Frankfurt Airport.
3.
Collect & redeem points:
With Frankfurt Airport Rewards,
you also collect valuable points
(one for every full euro spent)
that can be redeemed for
attractive rewards and services
in the Rewards Shop.
Online Shopping
33
Frankfurt
Airport Rewards
More benefits. More services. More exclusive products.
­Shopping is now more worthwhile than ever before: you can
conveniently shop online at no extra cost!
1 Euro
=
How to collect points:
1 point!
Simply detach the temporary customer card
on the right and start collecting points.
10 0
Register online at www.frankfurt-airport.com/
rewards. It’s free! You may have to enter your
temporary card number to secure any points
already collected.
Download the Frankfurt Airport app, log in –
and receive your digital customer card.
You’re good to go! Now you can start enjoying attractive rewards and exclusive benefits.
34
Frankfurt Airport Rewards
Shop & Enjoy: Frankfurt Airport Rewards
Your €10 HEINEMANN voucher
oupon
ANN C
INEM
0 € HE
Your 1
A €10 member-only
discount off your purchases
in a HEINEMANN Duty Free
shop at Frankfurt Airport for
only:
300 reward points
5 % discount at Tripidi
Simply show your customer card to
receive 5 % off all products at Tripidi
as a SMART member. And up to 10%
off as a COMFORT or EXCLUSIVE
member!
Immediately after registering
Your membership pays real dividends, because it gives you
access to a large selection of attractive rewards and benefits.
More information about the
Frankfurt Airport Rewards
program is available here:
www.frankfurt-airport.com/
rewards
Discover
rewards
now:
SMART
Top Partner:
XXXX XXXX XXXX XXXX
YOUR CUSTOMER NUMBER
Simply detach the card, then start collecting points and
­enjoying lots of attractive rewards and benefits!
Frankfurt Airport Rewards
35
36
Services from A to Z
all
your needs
We‘ll meet
Everything that Frankfurt Airport offers
to meet your needs
37
We’re at Your Service –
from A to Z
We‘re delighted to be of service
Airport Parking
You can reserve secure parking in special areas behind
high-security gates; other services such as valet parking,
car care and inspections are also available. Phone: +49 69 690-27901,
www.acs-airport.de (in German only)
- Terminal 1, Concourse A, Level 0, Airport City Mall
Airport Travel Market
More than 20 travel agencies offer you a wide selection of
package and individual tours, city trips, flights and hotels.
Open daily from 10 a.m. until at least 6 p.m.
- Terminal 1, Concourse C, Level 3 (Gallery)
Banks and Currency Exchange
You can do your banking and change money at many
locations in Terminals 1 and 2. There are 24-hour ATMs near
the banks and scattered around the terminals.
Chapels and Prayer Rooms
Frankfurt is Germany’s only airport with prayer rooms and
chapels for Christians, Jews and Muslims, where organized
prayers, services and concerts also regularly take place.
- Terminal 1, Concourse B, Gallery (Muslim)
- Terminal 1, Concourse C, Room 2024 (Jewish)
- Terminal 1 B, Level 2, near Gate B22 (Christian, Muslim and Jewish)
- Terminal 2 D, Level 3, near Gate D1 (Christian, Muslim and Jewish)
38
Services from A to Z
Services from A to Z
Conferencing A large number of rooms of various sizes are available for
conferences and meetings at the Airport Conference Center.
www.acc-frankfurt.de, phone: +49 69 690-70500,
e-mail: [email protected]
- Frankfurt Airport Center 1 directly opposite Terminal 1
Day Rooms
Many hotels at the airport and in central Frankfurt have day
rooms for use between 9 a.m. and 6 p.m. They are an
excellent place to rest and relax in privacy between flights.
You can book a room at the Fraport Hotels & Tours counter
in the Welcome Center in Terminal 1 or at the Service Point
on Level 2 of Terminal 2.
Dry Cleaning
Open Monday to Friday from 7 a.m. to 8 p.m. and
on weekends and public holidays from 9 a.m. to 5 p.m.
- Terminal 1, Concourse C, Level 0, Airport City Mall
Fax and Photocopy Service
Available around the clock for a fee at the Fraport AG
„Service Points“ in Terminals 1 and 2 and in the Lost &
Found office (photocopying only).
Services from A to Z
39
Fraport Travel Service
Fulfil all your travel needs: plane tickets, hotels, rental cars,
package tours, last-minute vacations and travel insurance.
www.frankfurt-airport.com (see bookings)
Phone: +49 69 690-71000, e-mail: [email protected]
- Terminal 1, between Concourses B and C
Hairdresser (Tröndle)
Open Mon-Sat from 8 a.m. to 8 p.m., Sun from 8 a.m. to
6 p.m.
- Terminal 1, Concourse C, Level 0, Airport City Mall
Hotel Reservations: “Hotels & Tours” Hotel accommodation, sightseeing and other tours, limo
service, phone cards, Frankfurt Card
www.frankfurt-airport.com/en, phone +49 69 690-70402,
e-mail: [email protected],
Open daily from 6 a.m. to 10 p.m.
- Terminal 1, Concourse B, Level 1 in the Welcome Center
Open 24 hours
- Terminal 2, Service Point between Concourses D and E
40
Services from A to Z
Services from A to Z
Information Kiosks
More than 100 kiosks provide you with relevant infor­mation
in eight different languages. These latest-generation
interactive devices scan the barcode on your boarding pass
and display up-to-the-minute information on your flight etc.
Lost & Found
Have you lost something at the airport? The Lost & Found
office will be happy to help you find the missing item.
gOpen daily from 8 a.m. to 6 p.m.,
phone: +49 69 690-66359, fax: +49 69 690-54081,
e-mail: [email protected] / [email protected]
- Terminal 1, Concourse A, Level 0, Airport City Mall
Luggage Shrinkwrapping Service
Take advantage of our mobile shrinkwrapping stations to
protect your travel bags with special plastic sheeting. It
only takes a few minutes. You’ll find them near the
check-in areas stated below.
Detailed information is available at
www.frankfurt-airport.com/en
For detailed information, see page 7.
- Terminal 1 Departures, Concourses A, B, and C
- Terminal 2 Departures, Concourses D and E
Services from A to Z
41
Medical Care
First aid and medical care are available around the clock in the
airport clinic. Vaccinations just before flying are also available.
Phone: +49 69 690-66767
gIn case of emergency: call 112 from any airport service
phone. From other landlines and cell phones,
dial +49 69 690-44444.
gDental care is available Monday to Thursday from
8 a.m. to 8 p.m. and on Friday from 8 a.m. to 6 p.m. in
the FAC opposite Terminal 1, Section D, Level 4.
Phone: +49 69 690-70558
Dentists in “THE SQUAIRE”
Hours: 8 a.m. to 8 p.m., phone: +49 69 6 4355 4355
- Terminal 1, access via Concourse B/C, Level 1
Meeting Points
There are centrally located meeting points on the arrival
levels of both terminals.
- Terminal 1, Concourse B, Level 1 (Arrivals)
- Terminal 2, Concourse E, Level 2 (Departures)
Opticians – Pfendt Airport Optic
Mon-Sat from 6 a.m. to 9 p.m.,
phone: +49 69 690-70540.
- Terminal 1, Concourse B, Level 2, Shopping Avenue
Tip: FRA Comfort Services
For a more relaxed travel
experience, take advantage of FRA
Comfort Services. Let us get you
to and/or from the airport in style
or help you transfer between
flights or check-in without any
stress. For information and easy
booking, visit: www.frankfurt-airport.com/en
42
Services from A to Z
Services from A to Z
Pharmacies
- Terminal 1, Concourse B, Level 2, Shopping Boulevard
Open daily from 7 a.m. to 9 p.m.
- Terminal 2, between Concourses D and E, Level 3, Shopping Plaza
(near the Sky Line train)
Open daily from 6 a.m. to 9 p.m.
Play Areas & Strollers
For detailed information, see Page 58.
Police
State Police (responsible for airport-specific crimes and
generally maintaining security and order): +49 69 75511900
Federal Police (responsible for immigration and border
controls, trains and railway stations and aviation security):
Main switchboard: +49 69-3400 4999
Public services: +49 69-690 78578
Toll-free 24-hour hotline: +49 800 6 888 000
Travel information and advice: www.bundespolizei.de
Porter and Escort Services
Regardless of your airline, you can book a porter or
escort at Frankfurt Airport; you can also request one who
speaks your language. The escort service is available for a fee
in the public and transit areas of the airport. Both services
must be booked in advance. The following companies offer
these services:
Services from A to Z
43
gAirport Porter Service of Sky Lounge GmbH
Phone: +49 69 690-22122, fax: +49 69 690-55001,
e-mail: [email protected]
g FraSec Fraport Security Services GmbH, Escort and
Porter Service “My Airport Guide”
e-mail: [email protected]
gSecuritas
Phone: +49 69 690-21300, e-mail: [email protected]
www.securitas24.de
gAirport Staff GmbH
Phone: +49 221 355069-0, e-mail: [email protected]
Post Office (including Postbank services)
Here you’ll find all the regular post office services, as well as
a Postbank outlet.
Open Monday to Friday from 8 a.m. to 7 p.m., Saturday,
Sunday and public holidays from 11 a.m. to 6 p.m.
Phone: +49 69 695-25690
- Terminal 1, Concourse B, Level 1
Rental Cars
All major car rental companies are represented at the airport.
The car return counters of all providers are located located in
the terminal parking lots (Terminal 1, P 30/33 and
Terminal 2, P 8). If you need to return a car outside regular
44
Services from A to Z
Services from A to Z
business hours, the rental car companies also have secure
boxes in the parking lots where you can deposit the vehicle
documents and keys.
- Terminal 1, Concourse A, Level 0, Airport City Mall
- Terminal 2, Concourse D, Level 2
Rest Areas
Sit back and relax in a comfortable upholstered lounge chair
in one of the Rest Areas. Hardwood floors, plants and warm
lighting create an agreeable ambience for chilling.
- Terminal 1, near Gate A 26
- Terminal 1, near Gate A 52
- Terminal 1, near Gate B 43
- Terminal 2, near Gates D 1 to D 4
Tip: Places to Charge Your Devices
More than 5,000 power sockets and USB ports are
available in both terminals. You’ll find charging facilities in
the waiting areas, relaxation zones and smoking lounges,
at the work stations and in many restaurants and
consumer electronics shops.
Service Points If you have any questions about your flight or the airport, or if
you’re looking for a hotel, don’t hesitate to ask our multilingual staff at the Service Points:
- Terminal 1, Concourse B, Level 2, presecurity
- Terminal 2, Concourses D/E, Level 2, presecurity
Services from A to Z
45
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Showers
You’ll find wash rooms, including separate baby changing
rooms, at many locations around the airport. Showers are
also available: take advantage of this opportunity to freshen
up. It only costs six euros (or eight U.S. dollars) and the price
includes a towel, shower gel and use of a hair dryer. The
showers are open for you to use between 6 a.m. to 11 p.m.
You’ll find them at these locations:
- Terminal 1, Concourse A, Level 2 (near Gate A 50)
- Terminal 1, Concourse B, Level 2, Shopping Boulevard
(­presecurity)
- Terminal 1, Concourse B, Level 3 (near Kuffler & Bucher)
- Terminal 1, Concourse Z, Level 3 (near Gate Z 50)
- Terminal 2, Concourse D, Level 3 (opposite the security control
for Gates D 5 to 8)
Smoking Lounges
46
Services from A to Z
Services from A to Z
After a long flight, you can enjoy a cigarette in one of our
attractive smoking lounges, a special feature at Frankfurt
Airport. Here you can sit in a comfortable chair in a bright,
friendly ambience. Special ventilation keeps the air fresh.
In addition to the smoking lounges, there are several
smoking booths in the terminals.
- Terminal 1, Transit A, B, and Z
tegut Supermarket
tegut offers you a great selection of food, organic products,
body care products, periodicals and more.
Open daily from 6 a.m. to 10 p.m.
- Terminal 1, Concourse C, Level 0, Airport City Mall
Transfers
For a pleasant and easy transfer: the Transfer Guide provides
a wealth of useful information and tips to make changing
planes at Frankfurt Airport a relaxing experience.
VAT Refunds
For detailed information, see Page 30.
VIP Service
Any passenger can book the VIP Service at Frankfurt Airport.
It offers you an individual, time-saving service for departures, arrivals or transit stays, keeping you away from the
Services from A to Z
47
normal terminal walkways. It is available regardless of your
airline and seat class.
g
Fraport AG, VIP Service
Phone: +49 69 690-70366, fax: +49 69 690-70369,
[email protected], www.frankfurt-airport.com/vip-service
Visas and Passports
If you have any questions about the regulations on entering
and leaving the country or concerning visa requirements,
please contact the Federal Police at Frankfurt Airport.
Absolute confidentiality is ensured.
Phone: +49 69-690 78578, [email protected]
Toll-free 24-hour hotline: +49 800 6 888 000
Visitor Services
Go on one of our airport tours to discover some of the
fascinating action at Frankfurt Airport!
gFor individuals and small groups:
you can obtain tickets for our daily 45-minute Starter Tours
(without advance booking) at the Visitor Reception in Terminal
1, Level 2, Concourse C near check-in counters 730 and
730.1.
Tours begin every day at 1 p.m., 2 p.m., 3 p.m. and 4 p.m. On
weekends and public holidays and during the school vacations
in Hesse and neighboring German states, tours also depart at
11 a.m. and 12 noon.
48
Services from A to Z
Services from A to Z
Various airport tours lasting 45 minutes and more can be
booked in advance via our Online Shop (at www.airporttours.
frankfurt-airport.com). Advance booking is also possible at
www.frankfurt-stadtevents.de/flughafen.
gFor groups: there are various airport tours lasting
between 45 minutes and three hours. For information and
tickets: phone +49 69 690-70291, fax +49 69 690-53341,
email [email protected]; www.airporttours.frankfurtairport.com
Our popular Visitors’ Terrace in Terminal 2, which is currently
being remodeled and modernized, will tentatively reopen in
the summer of 2016. For details, go to: www.besucherterrasse.
frankfurt-airport.com.
You can also look forward to lots of exciting activities,
promotions and events at the airport. Current information is
available here: www.events.frankfurt-airport.com.
Wellness & Beauty (see Page 29 for more information)
Massages, manicures, hair styling. Before or after your flight.
“be relax” and the “CMT Color Meets Trend Nail Lounge”
offer a full program.
Services from A to Z
49
Wi-Fi and Internet Terminals
You can enjoy free, around-the-clock Wi-Fi at Frankfurt
Airport. There are also 40 fixed Internet terminals you can use
(price: €4.95 for 60 minutes).
In addition, the following facilities offer Internet access and
office services:
- Nokia Internet Lounge: Terminal 1, Concourse A, Level 1
- Player’s Island: Terminal 1, Concourse B, Level 0, Airport City Mall
near the regional train station
50
Services from A to Z
Reserve the
best s ot now!
Take advantage of our individual offers and park
directly at Frankfurt Airport during your vacation.
Book your parking space on www.frankfurt-airport.com/en
You can’t park closer.
51
If You Want to
Know More
Via the Internet or in person at the airport: our information
services help you enjoy a relaxed travel experience.
Frankfurt Airport App 3.0
The latest version of our app provides support from the start
of your trip all the way to departure. In addition to tips on
getting to the airport and finding your way once there, it
instantly alerts you to any delays or gate changes. What’s
more, you can now conveniently use the app to shop and
collect valuable reward points!
Information Kiosks and I-AID
Multilingual kiosks thoroughly
inform passengers, visitors and
anyone collecting or dropping off
passengers about arrivals and
departures, shops, restaurants and
services at the airport. An integrated barcode scanner reads
boarding passes and displays relevant information. Passengers
can also use the Interactive Airport Desk (I-AID) to locate shops,
services and food & beverage outlets. A scan function integrated in the Frankfurt Airport app allows you to upload walking
instructions to your mobile device.
On-Site Information Services
The main places to go to get your questions answered are the
information counters, Service Points and Welcome Centers in
Terminals 1 and 2. Service personnel are also available
throughout the terminals to assist you with any problems.
Communication Center
The Fraport Communication Center is available 24 hours a
day, 365 days a year (see Page 61).
Call this hotline: +49 180 6372 4636.
52
Information Tools & Services
Your Airport App
Use the free airport WiFi to download the app
iFi
Free W
Interactive Map
Flights
Rewards Program
Online Shopping
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53
Time for a Change
While traveling, take some time for yourself or finish urgent
work before heading for the departure gate.
Gaming World
Fun for everyone! Gaming World is a chance for passengers
of all ages to try out the latest arcade games free of charge.
Multiple monitor walls and controllers are available to help
pass the time until your flight leaves.
- Terminal 1 Z, Level 3, between Gates Z54 and Z556
Work stations
Practical work stations help you
efficiently use your time at the
airport. These elegant work areas,
in the form of countertops with
stools, are equipped with power
sockets and USB ports for
charging your devices. Many of
the work stations also feature a
stunning view of the runway.
- Terminals 1 and 2 at nearly all gates
54
Time for a Change
Time for a Change
Silent Chairs
The Silent Chairs with arched
backrests are oases of quiet and
relaxation. Integrated speakers
and USB ports allow you to enjoy
your own music. Thanks to a
small table and power sockets,
you can also get some work done
if you like.
- Terminal 1 A, opposite Gate A58
- Terminal 1 A, opposite Gate Z58
- Terminal 2 D, at Gate D4
- Terminal 2 E, at Gate E5
Yoga Rooms
Reenergize yourself at Frankfurt Airport! By taking advantage
of one of two fully equipped yoga rooms free of charge. Each
includes a full-height mirror wall, mats and a monitor showing
yoga instruction videos with musical accompaniment.
- Terminal 1, post-security at Gates C14-C16
- Terminal 2, after the border control at Gates D1-D4
Time for a Change
55
Relax in Comfort
Luxurious lounges that meet your personal needs
Lounges
If you’re in the mood to relax, the comfortable airport
lounges offer many ways to kill time until your flight departs.
You can sleep or get ready for your next meeting. Here is a
list of all the airlines that operate lounges for their passengers at Frankfurt Airport.
Tip: relax in the Sky Lounge and Luxx Lounge
No matter what your airline, you are welcome to
take advantage of these two lounges. The Sky Lounge
charges 35 euros for three hours, and a day pass for the
Luxx Lounge costs 30 euros.
gTerminal 2, Level 3, opposite Gate D8
gTerminal 1, Level 3, between Piers B and C
Terminal 1
Air Canada Lounge (non-Schengen)
Transit B, Level 3
DB Lounge
Long-distance train station, Level 2,
between platforms 6 and 7
Fraport Airport Club
FAC 1, Section A, 9th floor
Fraport VIP Lounge
Transit A, Level 3, near Gates A 24/A 25
Luxx Lounge
Between B and C, Level 3
LH Business West
Transit B, Level 3, at Gate B 24
LH Business East
Transit B, Level 3, near Gate B 44
LH Business in C
Transit C, above Gates C 14 and C 16
LH Business (non-Schengen)
Transit Z, Level 3, on the way to
Gate Z 50
LH Business (Schengen)
Transit A, Level 3, near Gate A 24/25
LH Business (Schengen)
Transit A, Level 2, near Gate A 13
LH Firstclass
Transit B, Level 3, at Gate B 22
LH Firstclass (Schengen)
Transit A, Level 2, near Gate A 13
LH Senator (non-Schengen)
Transit B, Level 3, opposite Gate B 42
LH Senator
Transit C, Level 3, at Gates C 14/C 15
LH Senator (non-Schengen)
Transit Z, Level 3, near Gate Z 50
LH Senator (Schengen)
Transit A, Level 2, near Gate A 50
LH Welcome
Arrivals B, near Exit B2
56
Relax in Comfort
Lounges
Terminal 2
Air France Lounge
Cathay Pacific Lounge
Emirates Lounge
Etihad Lounge
Iberia Lounge
Japan Airlines Sakura Lounge
Sky Lounge*
Transit D, Level 2, near Gates D 26/D 27
Transit E, Level 3, at Gate E 7
Transit E, Level 3, near Gates E 5/E 6
Transit E, Level 3, at Gate E 9
Transit D, Level 2, near Gates D 26/D 27
Transit D, Level 3, at Gate D 4
Transit D, Level 3, at Gate D 8
Information on when the lounges are open and the requirements for using them is available at
www.frankfurt-airport.com.
Lufthansa Senator Lounge in the
New A-Plus Pier
First and Business Class
­passengers and customers with
HON Circle, Senator or Frequent
Traveler status.
Terminal 1,Transit Z, Level 3,
on the way to Gate Z 50
Phone: +49 180 5 805805
Etihad Lounge
Free of charge for First and
Business Class passengers and
for Gold Elite, Gold and Silver
card holders traveling on Etihad
Airways flight EY2 or EY8. Coral
Economy Class passengers may
also pay to use the lounge.**
Terminal 2, Transit E, Level 3
Open daily from 8:15 a.m. to 10:30 a.m.
and from 4:10 p.m. to 9:10 p.m.
Phone: +49 69 690-29090
* No advanced booking required.
** For an additional fee (if space is available).
Construction work may occasionally make it necessary to close some lounges.
Relax in Comfort
57
Traveling with
Children
Traveling with your family is child’s play at Frankfurt Airport.
Read on for the most important information on traveling
with kids.
Evening Check-in
To get your trip off to a relaxed start, many airlines allow you
to check in and drop off your luggage the evening before
your flight.
For more information, please contact your airline or check
our website at www.frankfurt-airport.com.
Children‘s Play Areas
Frankfurt Airport has quite a few themed play areas for kids.
They can climb on helicopters, explore the ocean, or play at
being pirates. These are excellent places for them have fun
and burn off excess energy before embarking on a long
flight.
- Terminal 1 A, Level 2, near Gate A50
- Terminal 1 A, Level 3, near Gate Z24
- Terminal 1 Z, Level 3, near Gate Z50
- Terminal 1 B, Level 2, near Gate B22
- Terminal 1 B, Level 2, near Gate B44
- Terminal 1 C, Level 2, near Gate C16
- Terminal 2 D, Level 3, near Gate D1
- Terminal 2 D, level 2, near Gate D21
- Terminal 2 D/E, Level 4, at McDonald’s
- Terminal 2 E, Level 3, near Gate E4
58
Traveling with Children
Traveling with Children
Strollers (Pushchairs)
Strollers are available to borrow free of charge. They make it
much easier to get around the terminals with a small child.
There are pickup points in each terminal, and if you are
departing or changing planes in Frankfurt you can simply leave the
stroller at the gate before boarding, where our staff will collect it.
- Terminal 1, Service Point in the presecurity part of Concourse B
- Terminal 1, information counter no. 10 in Transit B zone (for arriving
passengers)
- Terminal 2, Service Point between Concourses D and E
Baby Changing and Breastfeeding
We have many changing rooms around the airport; you can
find one in every large sanitary facility. They are equipped with
a changing table and mat, together with dispensers for baby
wipes and paper towels. Also included is a chair for breastfeeding. The baby changing rooms also feature two toilets and
washbasins with mirrors, one designed for adult use and one
designed for children. They can be found at these locations:
- Terminal 2, Food Plaza (near McDonald’s)
- Terminal 1, near Gate B54
- Terminal 1, near the Goethe Bar
- Terminal 1, at Gate B11
Traveling with
Children
VIP Treatment
rs
for Young Passenge
Getting
Preparations and
to the Airport
has
n, our airport
transportatio
to use public
station, and a
If you choose
a regional train
Terminal 1.
e train station,
a long-distanc
a short walk from
of them are just
bus station. All
a comyou can take
central train station,
Wiesbaden.
or S9 toward
From Frankfurt’s
Board line S8
muter train (S-Bahn).
available on
the airport is
our
on getting to
or simply use
More information
www.frankfurt-airport.com
our website at
FRA Airport APP.
,
contain a supermarket
things, our terminals
and many other
Among other
that sell periodicals,
bottles to
pharmacies, shops
diapers and baby
everything from
stores carrying
clothing for children.
toys, books, and
pizza, or a threegiant pretzels,
Airport
prefer buttered
Whether you
outlets at Frankfurt
the food & beverage
for kids too.
course meal,
and that goes
children,
for every taste,
and dishes for
have something
special meals
have
Many restaurants
include play corners. are all over the termiand some even
offerings
and culinary
areas.
These shopping
and post-security
the pre-security
nals, in both
is that some stores
worth mentioning
apron and
One special highlight a magnificent view of the
have
parts of the airport.
and restaurants
in the post-security
airfield, especially
Tip: Traveling with Children.
What do you need to know about traveling with
children? Where can you find play areas and baby
changing rooms, which child-oriented services are
offered? Information for traveling with children can
be found in our flyer ”Traveling with Children“ and
on our website frankfurt-airport.com.
take the following
Carry-On Luggage
make sure to
with a child,
When traveling
the on-board
items with you:
warm despite
keep your child
• A blanket to
system
air-conditioning
feet
to prevent cold
• Thick socks
animal
favorite cuddle
• Your child’s
• A small toy
book
• A (picture)
colored pencils
and crayons or
• Coloring book
your
cleaning
and
• Extra diapers
diapers
for changing
• Moist wipes
child’s face
child (and yourself)
clothes for your
• A change of
and diapers
for dirty clothes
• Plastic bag
• Snacks
pacifier
• Bottle and
medications
• Any required
may keep the
Baby Food
younger, you
three years or
duration of
If your child is
required for the
food and water
note that you
amount of baby
luggage. Please
.
in your hand
your entire trip,
security checkpoints
contents at the
must report these
will be traveling
Bassinet
advance if you
a bassinet
your airline in
Please inform
airlines will provide
request, most
with a baby. On
flights.
on long-haul
Airport
to Frankfurt Airport.
Getting to the
time for getting
Please plan enough
y
and economicall
conveniently
away you can
can ride a free
While you are
Parking Lot. You
on our Holiday
terminal.
leave your car
straight to your
also
bus from there
are of course
24-hour shuttle
right at the terminals
The parking facilities
From Check-In
to Departure
Check-In
many
Evening-Before
day of departure,
stress on your
For details,
To help you avoid
ore check-in service.
an evening-bef
at
airlines offer
visit our website
your airline or
please contact
rt-airport.com.
www.frankfu
at our
and Strollers
strollers rentals
Baby Carriages
we offer free
as supply lasts).
For your information,
and 2 (as long
in Terminal 1
at Information
service points
can borrow strollers
may be
Arriving passengers Transit Hall B. The buggies
in
gates, or
counter 10, located baggage claim areas, the
the
returned at either
counters.
strollers, at the
the information
may also rent
B.
for a fee, you
1, Arrival Hall
Furthermore,
room, in Terminal
baggage storage
g
g
and Breastfeedin
and breastfeedin
Changing Diapers
diaper-changing
You’ll find separate
sanitary facilities.
rooms in all large
Answers
of our inforQuestions &
please go to one
any questions,
to help you.
If you still have
will be happy
Our friendly staff
mation desks.
of
s
care, the staff
Medical Emergencie
require medical
child urgently
will look after
If you or your
Concourse C,
in Terminal 1,
the airport clinic
you.
baggage.
Seats
Child Safety
checked as bulky
may usually be
over to their
Child safety seats
child safety seat
about the
let you turn your
Some airlines
gate. Please ask
at the departure
personnel right
checking in.
procedure when
or
& Drinking
to get ready,
Shopping, Eating
home in the rush
At Frankfurt
something at
No problem.
Have you left
hungry and irritable? wide range of shops
are your kids
of a
take advantage
Airport you can
needs met.
to get all of your
and restaurants
available.
Traveling with Children
59
Index and Useful
Phone Numbers
Service
Page
Charging Stations
45
Day Rooms
39
Duty-Free Shops
20
Hairdresser
40
Hotels & Tours Counter
40
Information/Service Points
41
Internet Services
50
Lounges for Everyone
56
Luggage and Coat Storage
7
Optician
42
Pharmacies
43
Play Areas
58
Post Office
44
Chapels and Prayer Rooms
38
Rest Areas
45
Showers
46
Smoking Lounges
46
Strollers
59
VAT Refunds
30
Transfers
14
Visitor Services
48
Wellness & Beauty
29
60
Index and Useful Phone Numbers
Index and Useful Phone Numbers
Useful Phone Numbers
–Fraport-Communication Center
For general and flight information, call
+49 180-6 FRAINFO
[+49 180 6372 4636]*
–
Lost & Found
Phone: +49 69 690-66359
–Police
Phone: +49 69 755-11900
–
Emergencies/medical care
If you have an acute emergency, call 112 from any public
phone inside the airport or +49 69 690-44444 from a cell
or external phone. The number of the airport clinic is:
+49 69 690-66767.
–
Christian Social Service for Passengers
Support for all passengers in need
Terminal 1 B, Room 3128 in the middle of the Gallery
Phone: +49 69 690-73178 or -50611
* € 0.20 per call from German landlines phones; up to € 0.60 per call from German cell phones
Index and Useful Phone Numbers
61
Getting Around
All the important information at a glance:
62
Airport Tours
Pharmacy
Automated
Teller Machines
Play Area,
Baby Changing Room
Bus
Prayer Room or Chapel
Customs
Security Control
Entertainment
Showers
Information/
Service Point
Sky Line Train
Leisure Zone
Smoking Lounge
Luggage Storage
Sport
Meeting Point
Taxi
Optician
Train Station
Parking
Travel Market
Passport Control
Tunnel between
Piers A and B
.
63
This brochure was published in July 2016.
Fraport AG
Frankfurt Airport Services Worldwide
60547 Frankfurt am Main, Germany
Editorial Team
Retail & Properties, Multichannel / Digital Strategy & Core
Services (HVM-MS)
Airside and Terminal Management, Corporate Safety, Security
and Service Quality
Additional Information
Website:
www.frankfurt-airport.com/en
Fraport Communication Center:
phone: +49 180-5 FRAINFO [+49 180 5372 4636]
Calls cost € 0.20 from a German landline and no more
than € 0.60 from a German cell phone.
Social Media:
www.twitter.com/Airport_FRA
www.facebook.com/FrankfurtAirport
www.facebook.com/FraportKarriere
www.youtube.com/user/fraportundfra
www.instagram.com/FrankfurtAirport/
www.yelp.de/biz/frankfurt-airport-frankfurt-am-main
www.4sq.com/53sMOn
Videotext:
hr: screens 561 to 566, SWR: screens 561 to 566,
3sat: screens 480 ff.
All rights reserved, especially those to mechanically,
electronically or photographically reproduce any or all of
this content, store or process it in electronic systems, or
reprint it in periodicals. The information provided here
is also subject to change after it has been approved for
publication. Fraport AG therefore provides no guarantee of
its completeness or correctness.