RZ COO IT Hosting and Managed Service_DINLang

Market Data + Services
Advanced
outsourcing
solutions
IT Hosting and Managed Services
Table of Contents
Table of Contents
Introduction
Market Data + Services powers the financial community with
a range of scalable, integrated network and infrastructure
solutions allowing companies to fully outsource their IT
environment to Deutsche Börse’s specialist support teams.
5 IT Hosting and Managed Services
This enables companies to focus on what really matters – business operations, product development and strategic
initiatives – without the distraction of running IT systems
and operations.
15 Database Management
11 Managed Co-location Services
19 IT Security
22 Market Data + Services
23 Contact Information
3
IT Hosting & Managed Services
Reduce your
IT burden
Let Deutsche Börse run and
operate your IT systems
IT Hosting & Managed Services
Outsource your applications and infrastructure and benefit
from our award-winning support and expertise in a wide range
of IT services for the financial services industry.
We offer a full suite of IT Hosting and Managed Services,
including:
Data centre hosting
Co-location services
Disaster recovery planning
Network management
System management
Storage management
Data management
Security
Remote systems management
Full IT operation
Application management
Service level management
In addition, our broad skill set includes project management,
implementation, maintenance, third party supplier management
and much more.
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IT Hosting & Managed Services
We understand the complexities of the architecture and
infrastructure supporting IT systems and the need for advanced
software.
Our expertise eases the process of installing software and
reduces the maintenance effort. Upgrades are managed and
installed through each software layer in coordination with the
customer to suit their timeframe.
The benefits to you:
Reliable and highly available systems
Improved quality achieved with experienced IT experts
Reduced total cost of ownership
Solutions tailored to your exact requirements
Secure and flexible service
Customer satisfaction
Availability, scalability and security are key
We know the software providers and the solutions they offer,
and we maintain close relationships with the hardware suppliers.
We work with both of them to deliver joint solutions to you.
We ensure that whichever architecture we deliver to you, meets
our own exacting standards of availability, security and cost
efficiency. We are unconstrained by technology, and have the
capability and flexibility to meet any customer specifications.
All of our scalable services incorporate the highest security
standards, and enable accurate reporting so you can confidently
meet your compliance and regulatory obligations, however
large your organisation grows.
IT Hosting & Managed Services
Reduce your installation time to market, rely on our expertise
We save you time. Our approach to planning lets you start the
business side of your project at the earliest opportunity, while
we minimise the impact of technical issues. Your applications
will be up and running as early as possible.
Our high standards of project management and excellent
relationships with software providers ensure that the
infrastructure definition, setup of high-availability capabilities,
software components installation and security procedures, all
run efficiently from day one.
Outstanding Managed IT Services
Our expert IT teams operate your software and all its related
components to continually deliver in accordance with financial
industry standards. In addition, you can rely on us to work in
close collaboration with both your team and, if necessary, your
software provider for migrations to new releases and versions.
We can run your end-of-day processing and design alert and
monitoring processes to meet the strictest business requirements.
Our 24/ 7 service desk will support, manage and report all
incidents.
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IT Hosting & Managed Services
Global networks
Through our global connectivity, you can deliver your services
to customers across continents, including Europe, the Americas
and Asia, using the Deutsche Börse network.
Deutsche Börse has more than 6,000 connections in 26
countries, enabling you to deliver your services to all network
participants, including major institutions of the financial
services industry.
Flexibility and full lifecycle support
We offer Service Level Agreements to suit your business and
help you define the appropriate outsourcing strategy. Whether
we host a single application or a complete infrastructure, you
can rely on us to support you every step of the way.
IT Hosting & Managed Services
Single source
We can provide you with a connected and integrated suite of
products to meet all your software goals. Trading, core banking,
portfolio management, web banking, regulatory reporting and
SWIFT Service Bureau are available independently, as a package,
in ASP or in SaaS.
Smart partnerships
Our confidence in the quality of our services is based on
extensive experience, a secure foundation, a proven track
record and strong relationships with many reputable software
and hardware providers.
Through our global data centre hosting partners, we also offer
strategic co-location, proximity and disaster recovery options, in
line with regulatory and business requirements, around the world.
9
Managed Co-location Services
We
understand
low latency
Professional co-location integration
and technical support services
Managed Co-location Services
Our specialist support teams have many years of expertise in
provisioning, hosting and managing business-critical systems
in Deutsche Börse’s co-location, where low latency is of primary
concern.
In this fast-paced environment, we can provision and manage
your high performance servers and network components. You
can rely on our professional co-location integration and technical
support services.
Access to the trading, clearing and information systems of
Deutsche Börse Group and its partners, e. g. Singapore Exchange,
SIX Swiss Exchange and the CEE Stock Exchange Group, as
well as other Deutsche Börse services, is only a cross connect
away.
Streamlined support processes provide firms with greater system
availability in a more efficient, centralised IT environment, from
a single, trusted partner.
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Managed Co-location Services
Time to trade
ExServes Time Service
ExServes Time Service allows for continuous, Precision Time
Protocol (PTP) based network time synchronisation with Eurex
Exchange’s T7.
Deutsche Börse operates a centralised time source and a robust,
state-of-the-art timekeeping and network architecture in its
co-location facility. This provides customers with an accurate
reference time for mission-critical trading applications and
market data feed handlers and facilitates high precision
logging for insightful correlation and deep analysis of events
and transactions.
The ExServes Time Service distributes a precise GPS (Global
Positioning System) time signal with sub-microsecond accuracy.
ExServes Time Service can be easily ordered via the Member
Section of Deutsche Börse Group.
Integration and support packages
ExServes Connect
ExServes Connect is a full service package that facilitates quick
and easy onboarding to the Deutsche Börse network. Depending
on your connectivity type, appropriate network and server
components are procured and configured by our teams of
technical specialists, then installed and integrated onsite by our
experienced field engineers.
ExServes Management Link
Deutsche Börse can provide leased line connectivity between your
premises and its co-location data centre in Frankfurt, or with any
Managed Co-location Services
13
other location within reach of the Deutsche Börse network, for
remote infrastructure administration or application delivery
purposes.
Router management
Configuration and monitoring of routers and switches demand
specialist technical knowledge and dedicated support teams.
Failing router hardware and misconfigured networking equipment
can adversely affect your exchange performance, with serious
impact on your business activities. This is where ExServes
Router Management can help, providing a continuous monitoring,
maintenance and configuration update service for your mission
critical networking components.
Vendor Access
ExServes Vendor Access allows independent software vendors
(ISVs) to access multiple exchange simulation environments
for application development as well as pre-production testing
of trading and clearing platforms. Vendor Access connectivity
is provided over the Internet using a virtual private network
(VPN) secured by robust encryption technologies.
The benefits to you:
Access to a complete functional replica of the production
environment
Participation in regular technical and functional ‘focus days’
allowing the verification of system and application behaviour
Access to expert technical support teams who facilitate easy
onboarding
Database Management
Data
security and
confidentiality
are our priority
Simplify your data management
15
Database Management
Our database management solutions deliver efficient,
cost-effective data storage and management to release you
from the complexities and resource commitments of daily
increasing data volumes.
Secure and stable
We support a large-scale and highly-developed database
environment, continually monitored and maintained to provide
reliable and secure data storage.
We monitor capacity from the lowest to the highest levels within
the database structure. Sophisticated reporting and alerting
systems enable our certified database analysts (DBAs) to
analyse and refine both database and application performance.
All this means you can rely on our service level and maximise
your value for money.
We have many years of expertise in database management
from supporting our own trading, clearing and settlement and
custody systems and in addition outsourcing those skills and
infrastructure to a wide range of customers around the world.
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Database Management
The benefits to you:
Cost efficient database operations
Centralised management and therefore economies of scale
Lower support costs due to dedicated IT staff
You also gain the advantages of:
First class IT infrastructure and a high level of
technical standards
Stabilised and extensively proven standard software
configurations
Intense database monitoring policies and practices
High quality service, banking IT competence,
professionalism and flexibility
Concentrate on your core business while we take care of your
database management.
Reliable
Our team of certified DBAs, some with up to 25 years experience,
are available around the clock allowing your business to make
the most of our expertise 24/7.
We keep abreast of latest technology improvements to keep
your processing efficient. For example, we adhere to an efficient
software patching policy including quarterly releases.
Our robust backup and recovery strategy based on high-range
sub-systems uses two different technologies to provide the
highest level of reliability and redundancy.
Database Management
Proactive
We firmly believe in capacity planning and regularly analyse
performance using graphical growth trends from object to
database level combined with reporting and alerting systems.
You can rely on our highly skilled DBA team to keep the
performance of databases and applications finely tuned for
maximum performance.
We deliver value for money and cost-effectiveness as these
planning techniques enable us to prepare for the future growth
in your data volumes and evolving business requirements.
Deep technical understanding
Our DBA team share in-depth knowledge and experience in a
wide range of specialist features such as data replication and
propagation, object partitioning, flashback technologies and
others.
The team also supports the flexible relational database
management systems ideal for running on cloud computing
platforms.
17
IT Security
Protected
data, secured
processes
and an expert
team
Safeguarding confidential information
IT Security
We employ a highly skilled IT security team providing a wide
range of security-related services tailored for individual
customers:
PKI and multi-factor authentication
Vulnerability scanning and alerting
Email security
Web application protection
Security incident monitoring
One provider for all your IT security needs
Public-key infrastructure (PKI) and Multi-factor authentication
We currently manage several public and private Certification
Authorities, issuing certificates to users and companies
world-wide. Certificate-based or two-factor authentication
services can be integrated into cloud-based applications
including remote access and secure email access with optional
identity management and user-provisioning services, so that
you can be sure who you are dealing with.
Vulnerability scanning and alerting
Web-facing applications are regularly scanned for application
and system vulnerabilities. Application-specific reports highlight
vulnerabilities that have been discovered and make recommendations on how to resolve the issues.
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IT Security
Email security
Secure email services for local or cloud-based email systems
include: encryption and digital signing of emails, scanning for
malicious code and content inspection based on rule-sets
tailored to customer requirements. This allows you to customise
the parameters for your specific business and have more
precise control to prevent data leaks.
Web application protection
Several layers of protection are available for web-facing
applications, including real-time intrusion detection and
prevention, provision of application firewalls, real-time log
analysis and database usage monitoring. The application
immediately notifies our IT team of unauthorised access
attempts and implements further prevention measures on
an on-going basis. You can be confident that the level of
protection is always one step ahead.
Reliable security plus constant monitoring and timely alerts
Security monitoring
Even with the most sophisticated measures in place, no
application can be 100 % secure. We provide 24/7 security
monitoring to ensure that, in the event of a security incident,
the appropriate alerts are raised to the correct recipients so
that a timely response is achieved, thereby ensuring the level
of impact can be kept to a minimum.
Flexible and transparent
All the above services can be combined to provide a cohesive
multi-level security architecture appropriate to the customer
risk profile. Consolidated dashboard reporting is available on a
IT Security
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regular basis to measure the effectiveness of controls and
identify improvement opportunities.
Our IT security solutions protect your information and have
the added benefit that you are better prepared for legal and
regulatory ad-hoc requests and regular reporting.
Assured security
All our data security solutions employ rigorous authentication
processes to ensure ongoing data confidentiality is maintained.
Our management processes for operations, development, project
and IT security meet recognised international standards for
quality management and IT service management.
The benefits to you:
Meet all your data protection requirements: business,
ethical and legal
Secure information and information systems from
unauthorised access, use or destruction
Keep data confidential and trustworthy over its entire life
cycle and at the same time available to authorised users
Be confident in the high level of protection provided by
our ISO-certified procedures and processes
Safeguard your own reputation by protecting the privacy
of data belonging to your customers and their clients
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Market Data + Services
Contact Information
23
Market Data + Services
Contact Information
Your smart partner
Thanks to the economies of scale achieved by Deutsche Börse
Group, Market Data + Services has a successful portfolio of
robust technology solutions to meet the needs of customers
within the financial services industry.
For further information about Market Data + Services and how
we can help you, please contact us:
Our commitment and dedication to quality, our in-depth
industry know-how and stringent internal processes and
procedures are key reasons why the financial community
chooses Market Data + Services as their partner of choice.
Frankfurt
Phone: +49-(0) 69-2 11-1 16 90
E-mail: [email protected]
Certification
The management system supporting our operations,
development, project and IT security management processes,
is certified as meeting recognised International Standards for
Quality Management and IT Service Management. Deutsche
Börse IT is certified by Det Norske Veritas (DNV), one of the
world‘s leading accredited certifying bodies, as meeting the
requirements of ISO 9001:2008/TickIT for Quality Management
and ISO / IEC 20000-1:2011 for IT Service Management.
Creating more choice
Market Data + Services is continually developing its portfolio
of services, including:
Global connectivity and network solutions
IT Hosting and Managed Services
Banking and finance solutions in ASP and SaaS
eArchiving and eInvoicing in SaaS
SWIFT Service Bureau with integrated AML and
other modules
Deutsche Börse Group
Market Data + Services
Luxembourg
Phone: +352-243-32434
E-mail: [email protected]
Published by
Deutsche Börse AG
Market Data + Services
60485 Frankfurt / Main
Germany
www.deutsche-boerse.com
August 2013