Reinoud Vandervelden and Luk Indesteege
Transcription
Reinoud Vandervelden and Luk Indesteege
7th European Quality Assurance Forum 22 – 24 November 2012 Tallinn University, Estonia How does Quality Assurance Make a Difference? Workshop QTIM&R: 23/11/2012 Quality Tools, Instruments, Methods and Results Twitter your comments during this workshop to: • #QTIMER • Or use the link on www.khlim.be/112 Describe (y)our bottlenecks for with single keywords max. 8 min. Write down your keywords on quality assurance (1 per post-it) and give them to Reinoud: Catholic University College / LCUC (Katholieke Hogeschool Limburg / KHLim) • 6000 students / 800 employees • 7 faculties / 17 research groups • member of the Association KULeuven, network of KULeuven and 12 university colleges in Flanders – open and dynamic network, with more than 80.000 students – exceptional resource pool with a wide range of study and training programmes, outstanding research, and high quality community engagement. • active member of different European educational networks • exchange students with many universities throughout Europe • co-operation with schools and organisations all over the world Who and where are we? Members of the Quality Staff KHLim: • [email protected] Q in education • [email protected] Q coordination • [email protected] Q in research and LLL Some results of our own internal research 1. 3 min. survey ( Drive) on our quality culture 2. Invitation sent to 800 mailboxes from colleagues 3. 373 answers (almost 50%) after two days (and nights) 4. Name was optional, about ¼ did (the most motivated) 5. Feedback: 3 short reports in the weekly internal newsletter with figures and quotes Some statements we used • My definition of quality is: personal / from our team / from our faculty / from our HEI • Leadersship in my department is: absent / vague / strong / empowering • My autonomy (in my work) is: zero / limited / large / unlimited • The time I spend for/with quality is: zero / less than needed /sufficient / more then I wish • I go to work: with a sigh / neutral / hopeful / whistling Some quotes from Report 1 • Sometimes I am afraid for the quality of our education because... too much concern for quality. • Quality requires time, which is more and more difficult to release • In theory we have a lot of quality, but in practice little material can be found Illustrations: http://www.homeinvest.nl/disclaimer Some quotes from Report 2 • How do I feel in the morning, on the road to my job? whistling hopeful with a sigh neutral • Our personal autonomy is the reason why dealing with stress, tension and pressure still remains feasible. • We need less ‘management’ and more leadership, with vision and charisma. Some quotes from Report 3 • Good enough is not good enough • Quality is : to bring out the best of every employee • How many time do I spend on quality: much very much nothing little • We continue to rush… Our instant Quality Wordle today : Let’s try Drive • Go to www.khlim.be/112 • Click on Tallinn workshop QTIM&R • Fill in the questionnaire (3 min.) Now we go for solutions www.brainwads.net/drewhawkins/2011/07/brainstorming-challenges/ The viscious circle of quality • • • • No time to learn → Lack of knowledge about Quality Assurance → Much time used for Q A → No time at all → Theme of the brainstorm: How can we help the middle-management of our HEI to assure quality? The rules of the brainstorm: • Trigger your mind for (elements of) solutions to break open the viscious circle of quality • Write down every solution on 1 post-it in one or a few keywords • Max 7 solutions for each participant • Delivery: wait for your turn Here comes Wordle again to show us our results Questions ??? This presentation will be available on www.khlim.be/112 Good luck with Q in your HEI THX