Annual Report - GVNA HealthCare, Inc.

Reminiscing…Celebrating 110 Years of Service to Others
A
N N U A L
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E P O R T
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Message from the Chair of the Board of Directors
and President & CEO
As we celebrate the 110th Anniversary of our founding, it seems like a perfect time to reflect on the
changes in the delivery of homecare at GVNA. Looking back to the early 1900’s and prior to the
implementation of the Medicare home health benefit, nurses from the Gardner Visiting Nursing
Association (as it was known back then) visited homes primarily in Gardner to provide baths to the
aging and well-baby visits. They carried nursing bags with an apron, soap, blood pressure cuff, stethoscope
and heavy baby scales. Documentation was done on an index card. Payment was accepted (if offered) –
the range .25- $1.00. Referrals often came from a concerned neighbor or friend. It was very simple!
Andrew Boucher
Chair of the Board of Directors
When Medicare was established in 1966 elders became eligible for Homecare Services. Originally,
Medicare was a benefit for those over 65. It was quickly expanded to include the disabled. No one
predicted the growth and expense of the program, driven by the growing number of beneficiaries and
improved medical technology. Many of us can recall the long hospital stays for procedures such as
cataract removal and joint replacement. These procedures are now performed daily and patients are
discharged on the same day or within 48 hours.
Around the same time Nursing, Physical Therapy, Occupational Therapy, Speech Therapy, Home
Health Aide and Medical Social Work services became available in the home and greatly impacted
homecare growth and cost. As the government scrambled to control the expense, they turned to prepaid
health plans (HMOs) and prospective payment plans (PPS). The Medicare program was eager to
Elaine T. Fluet
President & CEO
provide health plans a fixed amount of money per beneficiary with the expectation that they would
figure out the best plan of care. These changes impacted beneficiary care and the delivery of homecare. GVNA contracted
with Medicare Advantage Plans (HMOs) or we were provided a fixed amount of money to care for each Medicare patient
under an “episode of care”. This didn’t accomplish the government’s goal to contain cost. The industry was spending a lot and
not always getting the best outcomes. The focus continues to evolve and soon providers will not all be paid the same based on
the services provided. We will now be reimbursed based on our quality measures. Massachusetts is one of nine states piloting
Value Based Purchasing beginning in 2016.
I share this information to explain the external forces impacting the delivery of homecare. GVNA maintains high quality
standards of care while constantly adapting to regulation and reimbursement. Today the nurse may make a home visit for IV
therapy, wound care, medication adjustment; the therapist may visit patients with recent joint replacements or assist with
families and patients managing chronic disease. While GVNA homecare clinicians have been documenting patient care on a
laptop since the early 1990’s, today our patients also benefit from advanced technology such as telehealth monitoring and
medication dispensing machines, to name a few. GVNA was recognized as one of the first homecare agencies to connect to
the Massachusetts Health Information System.
Delivery of Homecare at GVNA – Then to Now
Early 1900’s
1966
1960’s
1983
1984
Gardner Visiting Nursing Association
visited homes primarily in Gardner to
provide baths to the aging and
well-baby visits.
Medicare was established allowing
elders and disabled homecare services.
Nursing, Physical Therapy, Occupational
Therapy, Speech Therapy, Home Health
Aide and Medical Social Work services
became available in the home.
GVNA Hospice became a Medicare
licensed program.
GVNA opens First Adult Day Health
Center in Gardner.
Payment for visit –.25- $1.00
In 1983, GVNA Hospice became a Medicare licensed program. Prior to that time Hospice care was offered under Homecare
with no specific reimbursement. Today we are able to provide care for those with serious illness wherever a person resides in
our service area. We remain a leading provider of Hospice in Gardner/Fitchburg/Leominster and surrounding towns. We also
provide complementary care which is so valued by our patients.
In November 1984, recognizing that everyone wanted to remain in the home/community while dealing with poor health, we
opened our first Adult Day Health Center in Gardner. Attendance at Adult Day Health for many is the difference between
living at home or in an institution. GVNA responded to requests for this service in other locations and today over 100
individuals attend daily at one of our four locations- Gardner, Fitchburg, Athol and Greenfield. In 2015 our Adult Day
Health Care Centers were licensed by DPH.
When the HIV epidemic hit our region in early 1990, GVNA led the way to provide outreach, prevention and education. We
provided care to some of our most disadvantaged neighbors. The success of our work is measured by the decrease in HIV
prevalence in the Tri-City area and those specific programs were no longer needed. For more than 20 years, we have provided
a food pantry in downtown Fitchburg, a need that continues today. We are grateful to our volunteer staff.
Our longstanding commitment to a healthy community and region has spurred us to constantly provide an array of services
to meet community and individual needs. Private duty services were identified as a need when there were constant cut backs
on what Medicare and HMOs would cover. GVNA has also been involved with the local Boards of Health providing home
visits, blood pressure and flu clinics. Since the 1990’s, we have been involved in various capacities to provide home visiting
programs, supporting young parents raising children. In 2010, we became the lead agency for the Healthy Families Program,
accredited by Healthy Families of America and funded by Children’s Trust and DPH.
In 2014, we opened the first diaper pantry in the area. The need was greater than imagined. Thousands of diapers have been
distributed to parents since its opening. This volunteer model is successful and will be replicated in other locations in our
region. GVNA is grateful for the volunteer staff and the outpouring of community support.
Today, like years past, we are adjusting to new regulations and reimbursement. The industry has become very complex! Our
service area has expanded to include towns surrounding Greenfield, Gardner, Fitchburg and Leominster, leading to the name
change from Gardner Visiting Nursing Association to GVNA HealthCare. This expansion and emerging new partners and
payers drive the need for high quality services. Our staff continues to exceed all expectations by always putting patients first.
We feel fortunate to work with each and every one of our employees. As in the past, the present voluntary Board of Directors
consistently guides and supports Leadership to accomplish the mission and vision of GVNA. We are confidently preparing
for the next 110 years as the provider of choice in our communities!
With gratitude,
Andrew Boucher
Chair of the Board of Directors
Elaine T. Fluet, RN, MSN
President & CEO
1990
Early 1990
1990’s
2010
2014
For more than 20 years, GVNA has
provided a food pantry in downtown
Fitchburg.
When the HIV epidemic hit this
region in early 1990, GVNA led the
way to provide outreach, prevention
and education.
GVNA provides home visiting programs,
supporting young parents raising
children.
GVNA became the lead agency for the
Healthy Families Program, accredited
by Healthy Families of America and
funded by Children’s Trust and DPH.
GVNA opened the first diaper pantry in
the area.
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GVNA Numbers 2015
Food Pantry
1,752* households
52,067 Homecare Visits
2,829
102,310
7,093 Hospice Visits
individuals
lbs. of food
distributed
*540 new households in 2015
201 young parents were served by our Healthy Families program.
Diaper Pantry
17,581 hours of service were provided to Private Duty clients.
1,037 children
303 clients were served by our four Adult Day Health Centers.
31,110
diapers
distributed
Since the Diaper Pantry opened on
May 1, 2014, 62,070 diapers
have been distributed.
8,414 Home Health Aide visits in Homecare and Hospice
17,868 Physical & Occupational Therapy visits.
Distinction
Private Duty Services is
committed to quality care and
ethical business practices and is
accredited by the Home Care
Alliance of Massachusetts.
333 flu shots for employees at 13 local companies.
6% increase in admissions in Homecare and Hospice.
199 nominations to recognize outstanding service were submitted
through the “Star Among Stars” employee recognition program.
Board of Directors
Andrew Boucher, Chair
Jeffrey Aubuchon
Brian Jette
Debbie Orre
Ken Tomasetti, Vice Chair
Peter Erickson
Edward F. Manzi, Jr.
Enrico Palmerino
Michael Gerry, Treasurer
John Flick, Esq.
Nancy Monette
Tina Santos
Heather Layton, Secretary
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2015 Highlights
GVNA was among one of the 186 companies in
Massachusetts to receive a portion of a $10.4 million
dollar grant to provide a customized training for
employees. Grants were awarded to encourage economic
growth in the state by allowing companies to invest in
their workforce with additional training. The agency
embarked on an extensive Lean Methodology training
for managers and staff. With the increasing challenges
in healthcare, the agency felt it was the perfect time to
streamline our processes and increase our efficiencies. The agency has engaged the services of Greater Boston Manufacturing Partnership
(GBMP) to provide an extensive training. The training will poise the agency to continue the tradition of providing excellent and
compassionate care in an efficient manner.
Baby’s Breath Project, led by GVNA, was created in response to a
growing concern for the increased use of tobacco and tobacco
products among adolescents and teens in the Gardner community.
Gardner area public health and healthcare agencies worked
collaboratively to address the alarming trend.
Advisory Committees, made up of community members, were
created for each of the four Adult Day Health Centers.
Hospice volunteers gave 912 hours of their time to our patients,
providing a cost savings of $18,415 for GVNA’s Hospice program.
An informational series called “Health Notes with GVNA
HealthCare” was created with Ashburnham-Westminster Public TV.
IC Federal Credit Union
instituted a "change for charity"
initiative and GVNA HealthCare
is one of four charitable
organizations receiving the
proceeds quarterly. Thank you IC!
3
Executive Leadership Breakfast
GVNA HealthCare presented “The Customer Experience: Driving Your Company’s Growth through Loyalty” with international speaker,
Jeanne Bliss, former Chief Customer Officer at Lands’ End, Microsoft, Mazda and Coldwell Banker. She is also an Author and
Growth Strategist. She shared her insight on how customers can drive the growth of a business.
Honoring Dr. John Harrington
The agency honored Dr. John Harrington
for his outstanding, compassionate and
dedicated service to our Hospice patients
over the years. He truly understands the
importance of end-of-life care. He is
equally compassionate with all involved
whether it be the patient, family member or
staff. We are truly blessed to have him on
our team.
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Compliance nurses
Melissa Wetherby and
GVNA employees put on their Red Sox gear in celebration of
opening day. They were treated to fresh popcorn and cracker jacks!
Kristin DelleChiaie
successfully completed
the Certificate for
OASIS SpecialistClinical exam!
22nd Annual Celebration of Life interfaith service was held in
October at Cornerstone Church.
10 educational sessions on suicide prevention were offered at the
agency. More than 100 employees and volunteers attended the
QPR (Question, Persuade and Refer) Program.
GVNA began collaborating with WPI and the Visiting Nurse
Associations of New England (VNANE). The Health Care
Delivery Institute (HDI) at Worcester Polytechnic Institute
(WPI) signed a five-year strategic affiliation agreement with
VNANE and its Clinically Integrated Network of Home Health
and Hospice providers. GVNA HealthCare is one of the providers
in this affiliation. The agreement provides the framework to
collaborate on research, educational and technology development
projects that will improve home health care delivery as we know
it today.
GVNA staff show off their ugly sweaters at the 2nd annual ugly
sweater contest at the agency! Staff was also treated to cider and
donuts the day of the contest in celebration of the Holiday season.
GVNA HealthCare’s Food Pantry moved to 92 Boulder Drive
in Fitchburg, MA. GVNA’s Food Pantry is open to Fitchburg
residents every Wednesday from 1:30pm to 3:30pm, 50 weeks of
the year. The Pantry is completely staffed by volunteers who are
dedicated to the mission of the Panty.
Honky Catz/Dueling Pianos provided an
evening of fun, music and a live auction in
the Fall. Proceeds benefited the GVNA
Food Pantry and Diaper Pantry.
GVNA HealthCare’s Healthy Families Team was honored at the
Children’s Trust Fund Celebration Day with a state-wide award.
The team received the 2015 Children’s Trust Training and
Education Award. This award is presented to the team that not
only completed all the rigorous trainings required by Children’s
Trust, but also went above and beyond the requirements and
sought out additional trainings, conferences and seminars
particular to their needs, to enhance and improve the skills of
the team.
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Adult Day Health Highlights
All four Adult Day Health Centers received DPH Certification.
Each Center had to submit applications to become certified due
to new licensing regulations put in to place by the Massachusetts
Department of Public Health.
In May the Fitchburg Adult Day Health Center hosted a
Mother’s Day Team with guest speaker Elaine Fluet. Elaine spoke
about scarves and presented each guest with a scarf and tote bag.
Clients at the North Quabbin Adult Day Health Center celebrated
Halloween with a pumpkin decorating activity. Pumpkins were
generously donated to the Center by the Red Apple Farm in
Phillipston.
The agency unveiled a picture depicting a New England scene
and memorial plaque honoring Mary Lou Schwab for her
generosity and selfless volunteer work at the North Quabbin
Adult Day Health Center. Mary Lou’s family was on hand to
enjoy the celebration of her life.
The Adult Day Health Centers were visited by public officials in
honor of National Adult Day Health Week.
Greenfield staff participated in the Franklin County Spring
Parade where 218 handmade flowers with agency information
attached were distributed. The group also participated in the
Annual Franklin County Parade in September.
8
Greenfield – Representative Paul Mark
with President/CEO Elaine Fluet and
Program Director Kathie Curnick
North Quabbin – Representative
Susannah Whipps Lee with
Program Director Kathy Kilhart
Gardner - Mayor Mark Hawke with
clients & Staff
Fitchburg - Mayor Steve DiNatale
and Senator Jennifer Flanagan
GVNA HealthCare
Annual Meeting
March 24, 2015
What Our Patients Are Saying:
“There are times in our lives when we receive medical care that is considered beyond our expectations. My experience
with GVNA HealthCare is one of these occasions for me. Nurses and Therapists alike, they are all great!
“We would like to express our gratitude and appreciation for the caring and professional care received from your staff.
We are deeply grateful.”
“I send my deepest and lasting gratitude to the wonderful team that cared for my husband and our family too! The help,
guidance and loving care we received is beyond my ability to “thank you” enough. In such a short time our family was
enveloped in love and care and support. You are all amazing people and I am honored to have met you one and all!”
“Everyone involved in the hospice care of my Mother was absolutely wonderful. I was very much relieved knowing that
you were just a phone call away. I would have hated to attempt to go through it all by myself and am forever grateful!”
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Charitable Donations
Diamond
Commonwealth Corporation
Health Foundation of Central MA
Knowlton Foundation for the
Elderly, Inc.
United Way of North Central MA
Platinum
Grace Howe Scholarship Trust
Gold
Advanced Cable Ties
Baystate Benefit Services, Inc.
Berry Dunn Company
Boucher Funeral Home
Byram Healthcare Centers
Mr. Henry Cramer
Digital Federal Credit Union
DoubleTree by Hilton Hotel
Fidelity Bank
Fitchburg Sentinel & Enterprise
Ms. Elaine Fluet
GFA Federal Credit Union
Greater Worcester Community
Foundation
Heywood Healthcare
Hometown Bank
IC Federal Credit Union
InConcert Web Solutions
Insurance Center of NE
MedStar Ambulance
Mount Wachusett Community College
Mutual of America
Prime Motor Group
Project Bread
Rollstone Bank & Trust
Royal Steam Heater Company
The Gardner News
W.E. Aubuchon, Inc.
Wood’s Ambulance, Inc.
Worcester County Food Bank
Workers’ Credit Union
Mr. Russell Zub
Silver
Athol Orange Rotary
Athol Savings Bank
Mr. Jeffrey Aubuchon
Avidia Bank
Mr. William Catlow
Dr. & Mrs. James Faust
First Baptist Church
Fitchburg State University
GE Foundation Matching Gifts
Program
10
Ms. Heather Layton
Mr. & Mrs. Michael Morrilly
Mr. Randy Ramsdell
Research Results
Tyco Charity Trust
Unitil Energy Systems, Inc.
Mr. & Mrs. Edward Vitone
Wachusett Mountain
Winchendon Health Center
Mr. Norman Wironen
Bronze
Ms. Grace Adams
A. Jandris & Sons, Inc.
Apple Homecare
Mr. George Ares
Ms. Patricia Bean
Ms. Devon Beharrell
Ms. Alberta Bell
Mr. Paul Bessette
Mr. Charles Black
Mr. Gregory Boc
Built-Rite Tool & Die
Ms. Althea Bramhall
Ms. Phyllis Case
Central Congregational Church
Cheshire Medical Center
Ms. Murielle Conway
Mr. Dennis Cormier
Ms. Nancy Cote
Ms. Karen Culkeen
Ms. Dale DelleChiaie
Ms. Theresa Dembek
Ms. Gail Dorval
Mr. Edward Duffy
Eye & Lasik Center
Mr. William Finn
Mr. Frank Fischer
Ms. Michele Flores
Ms. Doris Forte
Gardner Lodge BPOE 1426
Mr. Michael Garvey
Ms. Nancy Gaudet
Mr. Christopher Gauvin
Ms. Ruth Ann Giering
Ms. Ann Girard
Ms. Janet Goodchild
Mr. Keith Greenlaw
Ms. Suzanne Gustafson
Mr. Michael Gerry
Ms. Ruth Hart
Ms. Ruth Hunter
HealthAlliance Hospital
HomeCare Associates, Inc.
Rev. Richard Jones
Memorial Congregational Church
Ms. Elizabeth Kaake
Mr. Joseph Salois
Ms. Kathy Kilhart
Mr. Dana Kennan
Mr. & Mrs. James Keresey
Mr. & Mrs. David LaBrack
Ms. Linda LaChance
Mr. Edward LaFortune
Mr. Richard Leger
Mr. Julius Leh
Ms. Roberta Lesperance
Mr. & Mrs. Edward Lepkowski
Ms. Dawn Lielasus
Ms. Karen Linabury
Ms. Patricia Lind
Ms. Kelly Ann Loescher
Mr. Harrison Lord
L.S. Starrett Company, Dept. 8
Mr. John Machado
Mr. Richard Mackey
Ms. Jill Maillet
Marsh & McLennan
Mr. James Maynard
Ms. Ruth Mazurka
Ms. Judy McLamb
Ms. Constance Milusich
Ms. Nancy Monette
Morrison Healthcare
Mr. Thomas Murphy
New England Auto and Truck Recyclers
Mr. Daniel O’Connor
Ms. Nancy O’Hare
Orange Oil Company
Ms. Deborah Orre
Ms. Debra Phelps
Mr. John Pochini
Ms. Ann Racine
Mr. Kenneth Rameau
Mr. Don Rice
Ms. Karen Roy
Ms. Sally Sandberg
Ms. Tina Sbrega
Select Engineering
Mr. Harris Siedel
Mrs. Jeanette Slocum
St. Mary’s Women’s Club
Ms. Patricia Taylor
Mr. Paul Thibodeau
Mr. Matthew Titus
Mr. Will Titus
Mr. and Mrs. Howard Warren
Dr. Stephen Weedon
Worcester County Highway Association
Mr. George Young
Mr. Robert Young
Mr. Joseph Zang
Pewter
Mr. John Aalto
Ms. Sylvia Ainsleigh
Mr. Ronald Aldrich
Ms. Cheryl Allen
Ms. Diane Allen
Gail Allen, Esq.
Mr. Jack Anderson
Ms. Eleanor Ares
Mr. Henry Ares
Mr. Lionel Arsenault
Ashburnham Lions Club
Ms. Mabel Atter
Ms. Barbara Badstubner
Mr. George Barnes
Ms. Robin Barnes
Ms. Tracy Beattie
Mr. Rejean Beaulieau
Ms. Laura Beauregard
Ms. Linda Belliveau
Mr. John Bemis
Mr. Ronald Bennett
Ms. Margaret Bissonnette
Mr. Paul Blanchard
Mr. C. M. Boris
Ms. Gloria Bourgeois
Ms. Marenka Bouthot
Mr. James Boutwell
Ms. Patricia Boutwell
Mr. Albert Brault
Ms. Elizabeth Brennan
Mr. Oscar Brodeur
Mr. Robert Brogan
Ms. Nancy Brooks
Mr. David Buckley
Ms. Heidi Caldwell
Ms. Lisa Cameron-Scott
Mr. Joseph Carbone
Mr. Daniel Carlson
Mr. Robert Caswell
Ms. Rosemary Chandler
Ms. Jean Cheney
Mr. Ted Chojnowski
Mr. Archie Coll
Community Health Connections, Inc.
Mr. Jonathon Conner
Ms. Fran Cooley
Mr. Gary Cormier
Mr. Omar Cormier
Ms. Susan Cote
Ms. Cindy Darcy
Ms. Nancy Daub
Ms. Kimberly Day
Cambridge Isotope Labs
Mr. Marshall Dennis
Department of Quality, Safety,
and Value
Mr. Carlos Dimacle
Ms. Irene Dragon
Mr. Dennis Driscoll
Ms. Susan Driscoll
Ms. Anita Dube
M. Angus Dun
Early Birds Golf Association
Ms. Jane Eaton
Erving Paper Mills
Ms. Rene Ferron
Mr. John Fields
Mr. Andrew Fisher
Ms. Julia Fitch
Ms. Patricia Fletcher
Mr. Donald Flye
Mr. Norman Flye
Ms. June French
Mr. Richard French
Mr. Anthony Fuschillo
Ms. Riley Gallagher
Ms. Augustine Gauthier
Mr. Michael Gelinas
Mr. Richard Girardin
Mr. Charles Girouard
Ms. Lenore Glowdowski
Mr. Russell Goldberg
Ms. Joan Goodwin
Ms. Jean Grady
Greater Gardner Association for
Retarded Citizens
Mr. John Guarnieri
Ms. Suzanne Gustafson
Mr. Robert Hall
Mr. James Harding
Mr. Roy Harding
Mr. George Harrington
Mr. Terence Hastings
Mr. Donald Hebert
Mr. Melvin Heglin
Ms. Rena Hemlock
Ms. Ronalee Hietala
Ms. Audrey Hill
Ms. Diane Hill
Mr. John Houle
Ms. Paloma Houle
Mr. Paul Houle
Ms. Deborah Hubbard
Ms. Eileen Hurley
Ms. Cynthia Hutchins
Ms. Marilyn Ide
Mr. F.J. Jehle
Mr. Douglas Johnson
Mr. Joseph Kaczmarczyk
Ms. Christina Kelley
Mr. Bernard Keohan
Mr. Gary Kerins
Mr. Robert Kokernak
Mr. Alex Koroskenyi
Mr. David Krapf
Mr. Henry Kulik
Mr. Jeffrey LaJoie
Mr. Jules LaRoche
Mr. Duane Lashua
Mr. Raymond Lashua
Ms. Nicole Laviolette
Mr. Mark Lavoie
Ms. Linda Leavenworth
Ms. Joan LeBlanc
Ms. Janet Leccese
Mr. Kevin Lemieux
Mr. Peter Linnus
Ms. Doris Long
Mr. Stanley Luczko
Mr. Edward Maciorowski
Mr. Richard Marsh
Mr. Ernest Martone
Ms. Grace Mathieu
Mr. Donald McAllister
Ms. Malvina McCusker
Ms. Frances McFaul
Mr. Marvin McMillian
Ms. Patrice McNally
Mr. Earl Meagher
Mr. William Miganowicz
Mr. Michael Miller
Ms. Carol Millette
Mission Congregational Church
Mr. Jeffrey Mitchell
Ms. Judith Mizhir
Ms. Nancy Monette
Mr. Robert Monette
Mr. James Moore
Ms. Tonia Moran
Mr. Matthew Moran
Mr. Cedwyn Morgan
Mr. Barry Morse
Mr. Stephen Mullaney
John Mulqueen, MD
Mr. Robert Munroe
Mr. Giuseppe Napoli
Mr. Michael Natowny
Ms. Elizabeth Newton
Mr. Merl Newton
Mr. David Nims
Ms. Susan O’Brien
Mr. Bernard Paquin
Mr. Roger Parker
Mr. Joseph Parnar
Mr. George Paul
Mr. Edward Pietila
Mr. William Pillsbury
Mr. Mitchell Pinault
Mr. Paul Pollastri
Mr. James Potter
QPL Electronic Distributors, Inc.
Ms. Louise Reid
Ms. Danielle Rice
Ms. Alberta Richard
Mr. Paul Richard
Ms. Alda Robichaud
Mr. Barry Robichaud
Mr. Brent Robichaud
Mr. Henry Robichaud
Mr. Thomas Rugg
Mr. Joseph Ruth
Mr. Wayne Sanborn
Ms. Crystal Sanderson
Mr. Richard Sarkovics
Ms. Tina Schryver
Ms. Jennie Sheehan
Ms. Lorraine Shepard
Mr. Richard Sherr
Mr. William Simmington
Ms. Carol Sluter
Mr. Robert Soderbom
Ms. Beatrice Solinas
Mr. Richard Spencer
Mr. John Spuria & Sons
Mr. James Stacy
Ms. Agnes Starzynski
Mr. Martin Stephens
Ms. Gail Stewart
Mr. Henry Stickney
Mr. Mark Surprenant
Ms. Ruthann Tassinari
Mr. Bernard Tessier
Ms. Sally Tracy
Mr. Michael Trombley
Mr. Robert Trudel
Ms. Denise Valley
Ms. Jeannine Vautour
Mr. Leonard Venett
Ms. Cynthia Wage
Ms. Suzanne Walker
Mr. John Walsh
Mr. Paul Walsh
Mr. Donald Welch
Mr. Thomas Wesnak
Mr. James Woodford
Jan Yost, Ph.D.
Mr. Barry Young
Mr. Robert Young
Mr. & Mrs. Peter Zumwalt
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In-Kind Donations
Acadia Club
Agera Energy
David Ames
Angler Restaurant
Anthony’s Liquor Mart
Artistic Petals
BayState Home Infusion
Patty Bean
Bernardston Senior Center
Darren Bessette
Joe Bete
Marcia Bolio
Boyden & Perron
Elizabeth Brennan
Jean Brisson
Ken Browning
Hulmes Transportation
Cameron Carey
Fran Carme
Carriage House
Angela Casey
Stefanie Cassano
Clamber Hill Inn
Jim and Betty Clapp
Julie Clark
Clarkdales Fruit Farm
Bernadine Clifford
Lulu Cook
Martha Cook
Bob Cormier
Jim and Judy Cornwell
Karen Corso
Timothy and Christine Culkeen
Kathie E. Curnick
Zenadia Diaz
Peter D’Olympio
DoubleTree & Casino
Lawrenceburg, IN
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Ellinwood Country Club
MaryLou Emond
Fitzwilliam Inn
Floral Affairs
Donald Fluet
Bev Foley
Franklin County Technical
School Students
Health Technology, Cosmotology &
Landscaping and their instructors
Stephanie Gale
Tara Galant
Dave Gallant
Gardner Ale House
Gardner Municipal Golf Course
Great Wolf Resort
Greenfield Community College Dancers
GVNA Adult Day Health Centers
Hannaford of Gardner
Harbour Sea Grill & Sports Bar
Joe Harris
Orange Oil Co.
Healthy Families
Kathleen Hoctor
Donna Hollows
Jim Holston
Cindy Toby-Hunter
Montague Police Department
Michelle Jones
Fred Judd
Tina Kelly
Kathy Kilhart
Mary Kirby
David LaBrack
Dee LaLonde
Lay Clergy from Holy Trinity
Carol and Julius “Jim” Leh
Michelle Leh
COMMUNITY
OCTOBER 14 THROUGH 21, 1946
A brand new Gardner citizen receives careful attention right at home.
Marion Leslie
Dee Letourneau
Ellie Maloney
Alwyn Martin
Material Girls
McNally’s Restaurant
Kristie Mendoza
Nancy Monette
Nancy Morse
James and Jean Mountain
Joan and David Murphy
Northfield Golf Club
Northfield Mount Hermon Students
Nuview
Joanne O’Connor
Deborah Orre
Buddy Osborne
Jackie O’Sullivan
Shannon Ouellette
Sue Pelletier
Pine Hill Orchards
Polish American Club
Kathy Puckett & “Cricket”
Barbara Ramsdell
Lisa Rau
Jenn Rich
New England Health Center
E. Gail Riley
Linda G. Rosen
Officer Ruddock & “Artie”
Montague Police Department
Skip Schippers
Scotty’s on the Hill
Senior Management Team
Siano Trucking Co.
Mary Sieruta MS, RD, LDN, CDE
Community Health Center of
Franklin County
Patricia St. Amend
St. Kazimierez Society
St. Martin’s Parish CCD Classes
St. Stanislaus
Stan’s Liquor Mart
Amy Stauder
Dorothy Sylvestre
Charles and Patricia Sylvestre
Olivia Tarleton
Robert Taylor & Family
Templewood Golf Course
Theater at the Mount
The Boomerangs
The Farley Five
The Nazareth Group at Holy Family
Parish
The North County Line Dancers
The R.O.M.E.O.’s
The Salvation Army
The Woods of Westminster
The Zumwalt Family
UMASS-Amherst
2nd Bachelor’s Nursing Students
and their Clinical Instructor
Shirley Thompson
Ugly Omelet
Wachusett Brewery
Lynn Walker
Dr. Aibo Wang
Winchendon Golf Club
Warmer Winters
Margaret Zarozinski
Financial Operations Fiscal Year 2015
Occupancy 4%
Expenses Fiscal Year 2015
Program 22%
Expenses
Salaries
Occupancy
Program
Total GVNA HealthCare Expenses
Totals
$10,521,773
492,681
2,840,063
13,854,517
Salaries 74%
Revenue Fiscal Year 2015
Revenue
Totals
Medicare
$ 6,003,178
State/Municipal
Contracts 8%
Grants 2%
Private 5%
Investment
Medicaid
Unrelated Business Income
HMO, VA
108,358
2,734,935
10,002
HMO, VA
17%
2,776,190
Contributions/Grants
396,079
Private
489,168
State/Municipal Contracts
995,496
Total GVNA HealthCare Revenue
Medicare 41%
Contributions 1%
13,513,406
Unrelated Business
Income >1%
Medicaid 24%
Investment
>1%
GVNA HealthCare Service Area