Annual Report - GVNA HealthCare, Inc.

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Expanding our
G V N A H E A LT H C A R E , I N C .
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ANNUAL REPORT 2014
Message from the Chair of the Board of Directors
and President & CEO
The agency has had a banner year! Guided by our new strategic initiatives we wasted no time
addressing opportunities for growth and efficiencies. Hospice, Homecare and our Private
Duty Service led the way in growth. We initiated two new services this year— the Diaper
Pantry and the Baby’s Breath program.
Andrew Boucher
Chair of the Board of Directors
GVNA HealthCare grew as a valued homecare provider in Franklin County in 2014. Building
on established services, we were able to grow the Homecare business. We successfully recruited
qualified local staff, established a Franklin County Advisory Committee and are integrating
into the business community. We received excellent feedback from patient satisfaction surveys
and have achieved solid quality outcomes.
Comprehensive review of systems and a strategic marketing plan resulted in growth in the
Hospice program. We are integrating complementary care as an enhancement to the work,
allowing participants to choose to “live fully” near the end of life.
When asked “where do we want to live as we age?” the answer is always “at home”. Our
Private Duty program supports people staying in their home and living independently.
In 2014 our strategic initiatives included the implementation of a new automated intake
process for Homecare and Hospice; a redesign of the application process for Aide positions
and the implementation of a new automated payroll system. Using technology effectively
Elaine T. Fluet
President & CEO
assured a smoother care transition for patients; a timely response to applicants, customers and
providers and improved communication and quality while saving time and money. These efforts brought us one step
closer to being a “greener” agency.
Launched in May, the Diaper Pantry is a huge success! Supported by donations and staffed weekly by volunteers,
30,000 diapers were distributed to struggling families.
Concerned about the high incidence of tobacco use among pregnant women in Gardner, GVNA, Gardner Board
of Health, MOC and Heywood Healthcare sought and received funding from the Health Foundation of Central
Massachusetts to implement an intervention and provide education. Working closely with its partners, GVNA took
the leadership role in this project.
GVNA continues to grow and expand our horizons in the 39 communities we serve. Our success will continue as we
grow and adapt to the changing healthcare environment. Our 187 employees are committed to quality care and patient
satisfaction.
We extend gratitude to all our staff, volunteers and donors who make it happen!
With gratitude,
Andrew Boucher
Elaine T. Fluet, RN, MSN
Chair of the Board of Directors
President & CEO
1
GVNA Numbers
49,017
5,414
189
16,590
Homecare Visits
Food Pantry
2,048* households
Hospice Visits
young parents were served by our Healthy Families program.
3,210
102,018
hours of service to provided to My Home Connection clients.
individuals
lbs. of food
distributed
*702 new households in 2014
254
5,758
17,255
330
10.7%
223
clients were served by our four Adult Day Health Centers.
Distinction
Home Health Aide visits.
Private Duty Services is
committed to quality care and
ethical business practices and is
accredited by the Home Care
Alliance of Massachusetts.
Physical & Occupational Therapy visits.
flu shots for employees at 13 local companies.
increase achieved in admissions in Homecare and Hospice.
nominations to recognize outstanding service were submitted
through the “Star Among Stars” employee recognition program.
Board of Directors
Andrew Boucher, Chair
Jeffrey Aubuchon
Joyce LaFontaine
Debbie Orre
Ken Tomasetti, Vice Chair
Peter Erickson
Roberta Lesperance
Enrico Palmerino
Michael Gerry, Treasurer
John Flick, Esq.
Edward F. Manzi, Jr.
Tina Santos
Heather Layton, Secretary
Brian Jette
Nancy Monette
2
2014 Highlights
GVNA was selected by the Home Care Alliance
of MA as a Home Care Innovator. GVNA was
recognized at the Home Care Alliance’s “Innovations
Showcase and Star Awards” event in Boston for our
participation in the Mass Highway Project.
Healthy Families hosted many special events during
the year including holiday celebrations, literacy
events and family fun opportunities. Families begin
working with a Healthy Families home visitor
while pregnant and continue until the child reaches
his/her third birthday.
Carol Roosa, Heywood
Healthcare and GVNA
employees Elaine Fluet,
Elizabeth Newton,
Mark Surprenant and
Mark Lemcke
Since May 1, 2014, the newly created Diaper Pantry
has distributed 25,800 diapers to 866 children.
Dawson enjoying the water at
Family Fun Days in August.
Hospice volunteers made 347 visits to patients in
2014, totaling 594 hours.
North Quabbin Adult Day Health Center created a
new referral incentive program for employees. Every
employee who makes a referral is entered into a
quarterly drawing for a $50 gift card. If the referral
converts to an admission for the Center, the referring
employee also receives a $10 Dunkin Donuts card.
Young participants enjoying some
arts and crafts.
Healthy Families staff enjoy some
time with Santa.
21st Annual Celebration of Life interfaith service
was held in November at Cornerstone Church.
Gardner Adult Day Health
Center and Hospice Services
celebrated their 30th Anniversaries
in November.
Andrew Boucher, Mary
Lou Faust and Brian
Jette, Board of Directors
past and present.
Mary Lou Faust, past Board
Chairperson, Dr. James Faust,
past Medical Director and
Elaine Fluet, President & CEO
Joyce LaFontaine being
recognized by President &
CEO, Elaine Fluet, for her
years of service on the Board.
3
2014 Highlights
GVNA HealthCare celebrated the graduation of the
first PHCAST Homecare Aide Training class.
PHCAST Facilitators were Ruth Richardson and
Patty Bean, who dedicated many hours of class time
to help enhance these job skills for employees. Many
GVNA employees also offered their experience and
knowledge to the training by presenting to the class.
Guest Presenters included Steve LeBlanc, Elizabeth
Brennan, Elaine Aube and Kathy Kilhart.
GVNA implemented the use of Vantage Software –
a new electronic referral program. This was in an
effort to streamline the referral process for patients
and referral sources, while at the same time
becoming a more “green” agency with the reduction
in paper usage.
The GVNA Diaper Pantry received generous
support from many area groups. The donation of
diapers and or cash has helped make the diaper
pantry a great success and a valuable resource for
the community.
Ann Racine receiving
a donation from the
Heywood Healthcare
Nursing Staff
Ann Racine with
Rev. James Hinds
and members of the
First Baptist Church
in Gardner.
4
The Fitchburg Adult Day Health Center began
using “guided imagery” for clients at the Center as
part of the daily exercise program. Due to the
success in Fitchburg, our other centers have begun
to incorporate this technique.
NQ Adult Day Health Center hosted the 7th
annual spaghetti supper in honor of National
Adult Day Health Services Week.
Corporate sponsors
for the event were
Athol Savings Bank
and Athol Hospital.
Food sponsors were
Subway of Athol,
Performance Food
North Quabbin staff and family
Group, Hannaford
members who donated time for the
Supermarket and
Spaghetti Supper
WalMart of Orange.
The Healthy Families team received a state-wide
award from Children’s Trust for the highest number
of visits per participant in the state.
GVNA HealthCare
Annual Meeting
March 24th
Photos by: Latrice Cooper
Employees celebrating a milestone for years of
service were recognized at the Annual Meeting
on March 24th. These employees were presented
with a check by the President and CEO.
Receiving congratulations from Elaine Fluet, President & CEO
on their service milestones were recipients (pictured L to R) Rena
Hemlock, Linda Gough, Shannon St. Hilaire, Kelly Fitzpatrick,
Susan Dower, Kelly Lindemuth and Dale DelleChiaie.
“Talk
“
THE
OF THE
Town
“Our first encounter with GVNA HealthCare was a positive experience.
Then we met the nurses and physical therapist. The kindness to my elderly
mother was excellent, but the support to all three of us as caregivers was priceless.
Thank you so much! I would recommend GVNA HealthCare to anyone!”
5
2014 Highlights
Healthy Families participated in a federal site visit
from Healthy Families America in April. The
program was recognized for providing services at
the highest level of achievement in all areas and
received a five year accreditation.
Kudos to the Greenfield staff, who created a
cookbook which raised over $416 for the client
activity fund at the Adult Day Health Center.
They also hosted a Tag sale which raised an
additional $239 for clients.
In May the Fitchburg
Adult Day Health Center
hosted a Mother’s Day
Tea with guest speaker
Elaine Fluet. Elaine gave
all the guests decorated
straw hats and talked
about the history of hats.
GVNA Staff show off their ugly sweaters at the 1st
ugly sweater contest at the agency! Staff was also
treated to cider and donuts the day of the contest in
celebration of the holidays.
Michelle Rexford—the winner of the
Ugly Sweater Contest
Our employees held a food drive during the holidays
to help stock the shelves at the agency’s food
pantry in Fitchburg. True to our tradition, GVNA
HealthCare employees are deeply committed to the
clients we serve.
North Quabbin Adult Day health hosted a mini
health fair in November entitled “Healthy Choices
for You and Your Parent”. The program was
sponsored by the Athol Orange Rotary Club and
educated participants on the importance of exercise,
stress management and a healthy diet. Featured
speaker was Mady Caron, RD, LDN, a registered
Dietitian at Athol Hospital.
6
GVNA staff wear
their ugly sweaters
with pride!
Greenfield Adult Day Health
Center hosted many events for
clients during 2014. The Center
was also visited by Mayor
William Martin during National
Adult Day Health Week.
Mayor Martin presenting the Center with a proclamation.
Clients get into the
Halloween spirit by
carving pumpkins for
the Annual Turners
Falls Pumpkin Fest
Executive Leadership Breakfast
Photos by: Latrice Cooper
GVNA HealthCare presented “Resilience: In Life and
Leadership” with nationally known speaker, Mike Schlappi,
Gold Medalist, Author and CEO. He shared his insight
with business leaders and their teams at the annual executive
leadership breakfast.
“Talk
“
THE
OF THE
Town
“GVNA HealthCare is very helpful and I am amazed at all they have done
and are doing for me. I can’t imagine getting along without their help with
what I am going through. I am very thankful and impressed!!”
7
GVNA HealthCare
received a holiday
donation from the
employees at Tyco
in Westminster.
They donated
many packages of
diapers, wipes,
pajamas and household items such as laundry
detergent and cleaning supplies for the Diaper
Pantry and the Healthy Families Program.
GVNA staff participated in the Annual Franklin
County Parade in September. The group handed
out candy during the parade and displayed the
GVNA HealthCare name with pride.
GVNA Food Pantry received a donation of $5,000
from the Beers for Good Festival Committee whose
mission is to raise money for local charities.
Pictured L to R (front row): Robin Streb, Jon Gianetti, Gail Dorval,
Kenny O’Hare, (Second row): Larry Casassa, Amy LeBlanc, Philip
Hague, Elizabeth Murphy, (Third Row): David Streb, Trevor
Bonilla, Sheri Castonguay
Fitchburg Adult Day Health hosted a Halloween
party for clients. They also have many activities for
the clients throughout the year. One activity is the
Crochet group, who work on various projects.
North Quabbin Adult Day
Health Center honored their
participants with a Client
Appreciation Day.
“Talk
“
THE
OF THE
Town
“Exceptional care – the nurses were very informative and compassionate –
all of them! My Physical Therapist, Steve, was the best ever! I was so
fortunate to have him. He made me achieve more than I ever expected!
He also made it a pleasant experience, loved him!”
“Bev, Tina and Betsy were all very caring, patient, knowledgeable, professional
and excellent at their jobs. It made our transition home much easier and stress
free. Thank you!”
8
Charitable Donations
DIAMOND
SILVER
Health Foundation of Central MA
Knowlton Foundation for the Elderly, Inc.
United Way of North Central MA
Athol Savings Bank
Mr. Jeffrey Aubuchon
Baystate Benefit Services
Ms. Carmella Beary
Boucher Funeral Home
Broadview Assisted Living
Clorox Company Foundation
Eye & Lasik Center
Family Federal Savings Bank
Dr. & Mrs. James Faust
Fitchburg State University
John Flick, Esq.
GE Foundation Matching Gifts Program
Ms. Heather Layton
Leominster Credit Union
Mr. & Mrs. Edward Manzi
McKesson Information Solutions, Inc.
Medline Foundation
Mr. David Poliks
Mr. Randy Ramsell
Mr. & Mrs. Edward Vitone
PLATINUM
Anonymous
Beers for Good Fest
W. E. Aubuchon Co., Inc.
Women’s Circle of Giving
GOLD
Anonymous
Ronald M. Ansin
Advanced Cable Ties
Athol Orange Rotary Club
Bemis Associates, Inc.
Byram Health Centers
Mr. Joe Cadette, Dunkin Donuts
CHNA9
Fidelity Bank
Fitchburg Sentinel & Enterprise
Ms. Elaine Fluet
Gardner Rotary Club
Gelinas and Ward
GFA Federal Credit Union
Greater Worcester Community Foundation
Heywood Hospital
IC Federal Credit Union
InConcert Web Solutions
Insurance Center of NE
Michael Lussier
Webster Federal Credit Union
MedStar Ambulance
Mount Wachusett Community College
Mutual of America
Project Bread
Rollstone Bank & Trust
Mr. Michael Romano
The Gardner News
Mr. Norman Wironen
Wood’s Ambulance
Worcester County Food Bank
Mr. Russell Zub
BRONZE
A. Jandris & Sons, Inc.
Mr. James Adams
Mr. Alan Anderson
Athol Memorial Hospital
Avidia Bank
Ms. Patricia Bean
Mr. Jim Bellina
Ms. Patricia Bergstrom
Mr. & Mrs. JP Boissey
Bohler Engineering
Ms. Kathyrn Caouette
Central Congregational Church
Ms. Rita Chaisson
Ms. Jean Christensen
Ms. Carol Christensen-Fox
Ms. Phyllis Cochran
Mr. Tomlin Coggeshall
Mr. Jeffrey Cole
Mr. Michael Connors
Ms. Murielle Conway
Ms. Karen Culkeen
Ms. Marilyn Cunningham
Community Health Connections
Ms. Dale DelleChiaie
Ms. Regina Dembrowski
Mr. Gary Deyo
Mr. Steve DiGeronimo
DoubleTree Hotel
Ms. Anita Dube
Mr. Robert Dufresne
Mr. Mark Dupuis
Ms. Ann Emery
Enclara Health
Mr. Peter Erickson
Ms. Marilyn Finch
Ms. Jacklyn Fleming
Mr. & Mrs. Raymond Fontaine
Ms. Lu Ann Fregeau
GAAMHA
Gardner Airport
Mr. Michael Gerry
Ms. Amber Gikis
Mr. George Gikis
Mr. John Goan
Ms. Rachel Grout
Halstead Insurance Company
HealthAlliance Hospital
Mr. Wayne Hancock
Mr. & Mrs. Bob Harris
Dr. & Mrs. David Havlin
Mr. & Mrs. Leo Heglin
Mr. Michael Hermanson
Ruth Holland Bequest
Ms. Erin Horrigan
Mrs. Frances Horrigan
Ms. Maureen Horrigan
Mr. Michael Horrigan
Mr. Timothy Horrigan
Ms. Tracy Horrigan
Ms. Deb Hubbard
Mr. Frederic Johnson
Rev. Richard Jones
Memorial Congregational Church
Mr. Daniel Kelley
Mr. Dana Kennan
Mr. & Mrs. James Keresey
Ms. Kathy Kilhart
Ms. Laura LaBrack
Ms. Linda LaChance
9
Charitable Donations
Mr. Edward LaFortune
Ms. Nancy Langlois
Mr. & Mrs. Edward Lepkowski
Mrs. Roberta Lesperance
Ms. Dawn Lielasus
Mr. Lawrence Liptrap
Dr. & Mrs. Tariq Malik
Mr. John May
Dr. & Mrs. Charles Martel
Ms. Kathleen McDermott
Montachusett Opportunity Council
Mr. Donald McKay
Mr. Paul Montero
Mr. Thomas O'Connor
Higgins - O'Connor Funeral Home
Ms. Deborah Orre
Mr. Enrico Palmerino
Mr. Jeffrey Pelletier
Mr. Lawrence Pollard
Ms. Michelle Porter
Mr. Mark Presutti
Ms. Jean Priestly
Mr. Christopher Provo
Ms. Ann Racine
Ms. Ruth Richardson
Ms. Eleanor Roder
Mr. Richard Roux
Mr. Raymond Roy
Ms. Carol Salmi
Mr. Gary Savigneau
Ms. Tina Sbrega
Ms. Tina Santos
Ms. Catherine Stricker
Ms. Nancy Sullivan
Mr. Fred Sunderland
Mr. John Sunderland
Mr. Mark Surprenant
Tedeschi Food Shop
The Protector Group
Mr. Robert Thompson
Mr. Robert Tocci
Mr. Donald Vautour
Mr. Paul Vautour
Mr. Robert Walker
Mr. & Mrs. Howard Warren
Ms. Catherine Willard
Wilson Bus Lines
Wintriss Controls Group LLC
Mr. Ibrahim Zeinieh
10
Continued
PEWTER
Apple Homecare
Ms. Mabel Atter
Ms. Jennie Barakat
Ms. Megan Bartlett
Ms. Tracy Beattie
Ms. Laura Beauregard
Ms. Barbara Bernard
Mr. Arthur Binnall
Ms. Janet Bissonnette
Mr. Charles Black
Mr. Paul Brown
Mr. Howard Burgess
Mr. Michael Chapdelaine
Mr. Harold Champa
Mr. Ronald Ciampa
Mr. Stanley Clements
Ms. Elaine Colombo
Mr. Tyke Crowley
Ms. Theresa Dembek
Mr. David Derzius
Mr. Francis Desrosier
Mr. Richard Dupuis
Mr. Joseph Ellis
Ms. Paula Erickson
Mr. Stephen Fredette
Ms. Karen Gormley
Ms. Jean Grady
Ms. Amy Greeno
Mr. Steve Greeno
Mr. Stephen Hemman
Mr. David Hillbrook
Mr. John Hilts
Mr. Patrick Horrigan
Ms. Priscilla Hunt
Mr. Brian Jette
Ms. Eloise Kenney
Ms. Jeannine LaCoss
Mr. Billy Lambert, Jr.
Mr. Harvey LaPrade
Mr. Colin Large
Mr. Jules LaRoche
Ms. Neddy Latimer
Mr. Robert Lavada
Ms. Janice LeClair
Leonard Optician, Inc.
Ms. Karen Linabury
Ms. Diane Lincoln
Ms. Kelly Ann Loescher
Ms. Leslie Lomasson
Mr. Kevin Mack
Fiske Funeral Home
Mr. John Masciarelli
Sawyer, Miller, Masciarelli Funeral Home
Ms. George Miller
Mr. Stanley Mitchell
Mr. Cleo Monette
Ms. Nancy Monette
Mr. Gary Morand
Mr. Joseph Muzzy
North Quabbin Family Physicians
Ms. Susan O’Brien
Ms. Maya Parekh
Mr. Curtis Rand
Mr. Philip Rennick
Mr. Steven Ringer
Ms. Nancy Rivard
Ms. Suzanne Robichaud
Ms. Marianne Rosato
Mr. David Roy
Mr. Joseph Saia
Mr. Richard Salaway
Mr. Donald Schwab
Ms. Elizabeth Sheldon
Ms. Susan Sheldon
Mr. Stephen Shields
Ms. Kristine Slavsky
Mr. Frederick Smith
Ms. Marie Sokolski
Mr. Charles Stone
Mr. Douglas Stone
Stone-Ladeau Funeral Home
Ms. Jan Sweet
Mr. Richard Tobia
Mr. Guy Turcotte
Mr. Eric Vickery
Mr. William Weber
Ms. Sylvia Wells
Ms. Catherine Willard
Ms. Verda Wilson
Dr. Jan Yost
Mr. Michael Zlotnik
IN KIND
Alice Anderson
Anonymous
Jean Alamano
Athol Orange Baptist Church
Athol Orange Rotary
AOTV
Baystate Home Infusion
& Respiratory Staff
Beck’s Automotive
BJ’s Wholesale Club
Angela Casey
Freda Chabot
Cornerstone Church
Betty & Jim Clapp
Julie Clapp
Martha Cook
Jim & Judy Cornwell
Rev. Jim Craig
Jean Cullen
Kathie Curnick
Cynthia Demers
Dollar Tree
Joan Duda
Dotty Duffy
Erving Police Department
and search & rescue dog, Badge
Eventide Singers
Fitchburg State University
Bev Foley
Food Pantry Volunteers
Franklin County Technical School
Gardner BookWorms
Great Wolf Lodge
Greenfield Big Y
Greenfield Community College Dancers
Greenfield Fire Department
Greenfield Police Department
and service dogs, Rosie & Clarence
Judy Gentry and Warmer Winters
GVNA Homecare Staff
GVNA Therapy Staff
Hal & Shirley
Hannaford Supermarkets
Rebecca Hayes
Executive Assistant to the Mayor of
Greenfield
Kim Heidelman
Heywood Hospital
Kathleen Hocter
House of Peace and Education
Crystal Johnson
Mona Johnson
Michelle Jones
Karen’s Dance Studio
Deb Koscinski
Marion Leslie
Jody Leoscher
Alwyn Martin
Brigitte Martin
Robin Martin, RN
New England Health Center
Material Girls Quilt Guild
Jeanne McConologue
Eleanor Miter
Moms Club of Hubbardston
Moms Club of Leominster
Nancy Monette
Subway of Athol
Jean Mountain
Jamie Munson
Lynn Nelson
Norm’s Lock and Key
Orange Food Pantry
Jackie O’Sullivan
Shannon Ouellette
Parkhill Plaza
Performance Food Group
Steve Raymond
Lisa Rau & Fran Carme
Jenn Rich, Activity Director
New England Health Center
Gail Riley
Salvation Army of Greenfield
David Shear
Nancy Smith
Snow & Sons Landscaping
Becki & Lenny Stratton
A Notion to Quilt
Patricia Sylvestre
Olivia Tarleton
The Boomerangs
The Fine Tuners
The R.O.M.E.O.’s (Retired Old Men
Entertaining Others)
The Rydowski Family
Tyco
UMass Amherst School of Nursing
WalMart of Orange
Joyce Wilder
“Lefty” Wright
Peggy Zarozinski
Jen Zumwalt
In Memoriam
Many of the donations received in 2014 were made in loving memory of the following individuals:
John Beary
Leo Belliveau
Raymond Bernatchez
Patricia Corbett Black
Joseph Blowey
Louise Botti
Viola Brothers
Gerald Brousseau
Larry Brown
Nancy Canu
Gary Caouette
Carl Carlson
Mary Jane Castelli
Helen Cellana
Kenneth Clark
Phil Cochran
Richard Coffin
Nancy Cooley
Paul Cosentino, Sr.
Richard Diotalovi
Lisa Dupuis
Phyllis Duval
Gordon Erickson
Natalie Ferrari
Dick Ferrera
Arlene Flagg
Claire Fontaine
Warren Fuller
Thomas Gallant
Donald Gearan
Walter Gemborys
Ruth Giordano
Michael Girouard
William Grant, Jr.
Raymond Grossman
Marie Haddad
Melvin Heglin
Myrtle Hoag
Leonard Jalbert
Ruth Johnson
Mark Kasper
Brian Keach
Charlotte Kennan
Chester Krzykowski
Robert Leahy
Virginia LeBlanc
Richard Lefebrve
Judith McQuirl
Cleo Monette
Thomas Morgan
Richard Moschan
Stavros Moutsos
Gloria O’Hare
Donna O’Leary
Edwin Orre
Maurice Paul
Leonard Priestly
Timothy Rich
Nadege Roy
Hella Salonen
Paul Savoy, Sr.
Mary Lou Schwab
Thomas Shea
Jean Stabell
Susan St. Pierce
Kevin Sullivan, Sr.
Beverly Truehart
Dana Vickery
Sandra Bergstrom
Walter
11
Financials
Operations Fiscal Year 2014
Occupancy 4%
Expenses Fiscal Year 2014
Program 22%
Expenses
Salaries
Occupancy
Program
Total GVNA HealthCare Expenses
Totals
$ 7,774,670
455,954
4,304,321
12,534,945
Salaries 74%
Revenue Fiscal Year 2014
Revenue
Totals
Medicare
$ 5,816,208
State/Municipal
Contracts 8%
Grants 2%
Private 5%
Investment
Medicaid
Unrelated Business Income
HMO, VA
Medicare 41%
Contributions 1%
231,658
2,593,002
5,010
HMO, VA
17%
2,837,035
Contributions/Grants
232,168
Private
545,674
State/Municipal Contracts
792,075
Unrelated Business
Income >1%
Medicaid 24%
Total GVNA HealthCare Revenue
12
13,052,830
Investment
>1%
“The help and concern that Hospice showed to our Mother in her final time
and assistance given to our family is greatly appreciated. You have outstanding
people working in your organization and they should all be commended.”