eBiz Online Account Services

Alaska Village Electric
eBiz Online
Account Services
Paying your bill is as easy
as clicking a mouse.
Alaska Village Electric Cooperative (AVEC) recently upgraded
its online account services program offered through eBiz. This
makes it easier for our members to manage their account and
also provides additional useful options.
To access your account, go to AVEC’s Website (www.avec.
org) and click on the “Online Bill Pay” link under the Customer
Service tab.
The screen shot below shows the information new eBiz users
need to set up their account.
Basic Screen
Once a member logs into their account the basic screen
appears, as shown below. There are three major sections.
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AU G U S T 2 0 1 4 New eBiz users must create an account.
• Consumer Information Box: shows who this account is for.
• What accounts are linked to this eBiz sign on: This will
automatically link all accounts with the same base account
(all subs), and any accounts that you add to your online
profile.
• The Action Box: This is the section where you can expand
or collapse the menu on the left to view account details,
make payments (when applicable) or make certain changes
to the account or profile.
Who can make online or credit card payments with AVEC?
Any residential customer. In an effort to limit costs and not
pass those costs on to our members, AVEC only accepts credit
card payments (VISA or MasterCard) from customers whose
rates are billed as residential. Businesses or non-residential customers are not able to make credit card payments (auto credit
card or otherwise) at this time. Businesses or non-residential
members are able to pay by check, money order, and in some
instances EFT (Electronic Funds Transfer) from their bank to
AVEC’s. Online Bank Drafting will be available in the future.
If you are interested in being contacted once that program is
available, please contact Member Services at 1-800-478-1818,
option 2, option 2 again.
Account Information
The Account Information area also has three different
sections that each have separate menu options: Account,
Communication and Profiles. The screen below shows the
information available under the Account menu.
• Current Billing: This shows a recap of what was billed for
the account highlighted in the account information
(middle section of the page) for the last billing cycle. If this
account is eligible for online bill pay via a credit card, a
button will appear above the current billing like this:
• Billing History: this will show the last 12 bills (based on $
amount). You can view it either by $$ or by kWh.
• Payment History: this will show the payment history for
the date range selected. This will ONLY show payments
processed in the AVEC system (if billing corrections,
transfers of account balances, or adjustments are part of the
amount due, those are not shown in the payments sections)
• Usage History: Select the desired date range and view a
graph, or table, of this account’s usage.
• Add Account: This does not change the membership
status, but it does allow a user to view total amount due
AND make payments on eligible accounts. No additional
rights or access is granted through this option.
Communications
Service Request: you are able to send an e-mail asking for
assistance with this option. Please note that additional forms are
required for disconnects, connects, changes in membership or
requests for new service. This e-mail alone does not meet the
requirements of changes to your service.
Report Outage: You may submit an e-mail reporting an outage. Please always include as much information, like meter
numbers impacted, when it began, area of town affected, the
current weather, and other important information. Please note
that at this time AVEC would prefer that when possible all
unscheduled outages or power quality concerns be called in to
our operations department at 1-800-478-1818, option 3, option
1(to speak directly with the operations department) or 1-800478-1818, option 1 to report an outage.
Profiles
Accounts: Shows all account information, including address,
phone number(s), email, and added accounts. If you make
changes to your address or phone number, please note that
your AVEC account will also be updated, automatically.
**New**: If you have an account that you would like to make
payments on, or assist with bill management (like for a family
member or elder who has asked you to help), but this account
does not belong to you, one is now able to add that account to
your profile by selecting Add Account. If you add an account,
you are able to do the following things: make a payment (as
allowed); view current and prior billing(s); view usage history;
send an e-mail for the service request; or send an e-mail reporting an outage.
View Account Information: the address, phone number,
e-mail, and last four digits of the SSN (social security number)
of the account holder (and drivers license if on file). SSN and
drivers license numbers are NOT able to be changed via eBiz.
View Payment History: you cannot see what kind of payment, just date, time and amount. Credit card, bank account
numbers, or other private, protected information will NEVER
be visible via eBIZ. What can be seen under the payment history tab (for either your account or one that you added to your
eBiz account) will look like this:
Accounts added to your profile do not make you a joint
member, responsible for the bill, or relieve the member or
account holder(s) of their responsibility to pay on time. No
additional collection or account notifications will take place
based on this feature.
Delete Profile: This would delete your online access, not your
account with AVEC. You would have to recreate a profile to
view or make payments in the future.
Change Password: This is where you would enter your current password and create, and verify, a new one.
Logout: This will log you out of the online account system.
If you have questions, call our toll-free number: 1-800-478-1818.
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