2016 CLEVELAND INDIANS

Transcription

/ SEASON TICKET HOLDER GUIDE /
TABLE OF CONTENTS
1.
Cleveland Indians Season Ticket Service Team..................................................................... 2
2.
A Message from Tim Salcer, Senior Director of Ticket Sales & Service................... 3
3.
Tribe Rewards............................................................................................................................................................................... 4
a. Logging in..................................................................................................................................................................... 4
b. Registering ticket partners........................................................................................................................ 4
c. Earning points........................................................................................................................................................... 5
d. Redeeming rewards........................................................................................................................................ 7
e. Ticket exchange..................................................................................................................................................... 9
f. My Scorecard......................................................................................................................................................... 11
g. Other benefits........................................................................................................................................................ 11
4.
Ticket Management............................................................................................................................................................ 12
a. Linking your MLB.com account........................................................................................................ 12
b. Printing, forwarding and recalling tickets............................................................................. 12
c. Mobile ticket management and Ballpark App.............................................................. 14
5.
General Season Ticket Holder Information............................................................................................ 15
a. Season Ticket Holder gates.................................................................................................................. 15
b. Gateway East Garage ............................................................................................................................... 15
c. Rainout/cancelled games ..................................................................................................................... 15
d. Change of address/contact person........................................................................................... 15
e. 2016 Group Sales............................................................................................................................................... 15
f. Follow the Indians............................................................................................................................................ 16
g. Ticket ownership................................................................................................................................................ 16
h. Season Ticket Holder agreement................................................................................................. 16
i. 6.
Making payments............................................................................................................................................. 16
2016 Calendar............................................................................................................................................................................. 17
reating memories.
onnecting generations.
elebrating families.
Est. 1901
SEASON TICKET SERVICE TEAM
Have questions about managing your account? Your dedicated Season Ticket
Service team is here to assist you. To speak to a Service Representative, call
216-420-HITS, Monday – Friday, 9 a.m. – 5 p.m.
SEASON TICKET SERVICE TEAM
Tim Salcer
Angelica Jefferson
Becky Emery
John Bowers
Diana Foster
Kevin Kiss
Hurst Talbott
Anna Powell
Matt St. John
Jack Rinderle
Estée Arend
Brent Cartwright
Sarah Farago
Graham Johnston
Jennifer Anderson
Ashley Porach
Senior Director of Ticket Sales & Service
Manager, Client Service Specialists
Senior Client Service Specialist
Account Specialist
Account Specialist
Client Service Specialist
Account Specialist
Account Specialist
Director of Service
Manager, Ticket Partnerships
Account Specialist
Account Specialist
Account Specialist
Account Specialist
A MESSAGE FROM SENIOR DIRECTOR OF
TICKET SALES & SERVICE, TIM SALCER
Greetings from Progressive Field, and sincere thanks to
you, our Season Ticket Holders, who are the core of the
Indians organization. This is an exciting time to be an
Indians Season Ticket Holder and we’re so thankful for
your passionate support of your Cleveland Indians.
We are positioned to contend in 2016 and beyond, thanks
to our young core of exciting players including: Corey
Kluber, Jason Kipnis, Michael Brantley, Yan Gomes,
Francisco Lindor and Carlos Carrasco. We share your
goal of winning the World Series, and will continue to
work to build a team capable of doing just that while
creating some fantastic memories that happen only
here at Progressive Field.
We are very excited about the second phase of renovations at Progressive Field, which include
exciting new local concessions, improved views on the main concourse and a new Home Plate
Club for Season Ticket Holders seated in the Diamond Box and Field Box Front locations. We
also will have exclusive Season Ticket Holder Entrances at all three main gates for quick and
convenient access as you enter Progressive Field. Additionally, your game experience will be even
better with the installation of a new scoreboard, bringing premier high-definition technology and
13,000 square feet of displayable space to the ballpark.
Tribe Rewards will once again bring Season Ticket Holders the opportunity to take part in unique
and memorable experiences only here at Progressive Field. You’ve already earned points just
by renewing or purchasing your plan, and can use those points to gain VIP access to watch from
the field as the Tribe takes batting practice, receive autographed memorabilia, join the team on
the road and much more. You’ll also have the opportunity to earn more points through game
attendance, additional ticket and memorabilia purchases, and following the team on social media.
Tribe Rewards is a unique opportunity for you to join with your family, friends and colleagues to
create lasting Cleveland Indians memories. After reviewing this guide, if you have any questions
regarding your account or Tribe Rewards, please review the News Area and FAQ section of
triberewards.com or contact your dedicated Client Service Specialist.
We look forward to seeing you at Progressive Field in 2016 as Clevelanders come together to
support our Indians and their quest for a World Series. Thank you for your loyalty and support,
and Go Tribe!
Tim Salcer
TRIBE REWARDS
As our most valued clients, Season Ticket Holders are offered unique and exclusive
benefits through Tribe Rewards, including ticket exchange, gameday experiences,
Tribe memorabilia and more. This section provides an overview of how to access
and use the Tribe Rewards system in order to get the most out of your Season Ticket
Holder experience!
GETTING STARTED
To log in to Tribe Rewards, follow these simple steps:
1. Visit triberewards.com
2. Click “Log In”
3. Use your linked MLB.com email address and password to log in
If you haven’t linked your MLB.com account to your My Indians Tickets account, you
can complete this simple process at indians.com/MyTickets. For more details, flip to
the “Ticket Management” section of this guide.
TICKET PARTNERS
If you share your Season Tickets with partners, you can register them online and
give them access to all the benefits offered through Tribe Rewards! Here’s how to
complete partner registration:
1. Log in to Tribe Rewards at triberewards.com
2. Hover your mouse over the “Home” tab and select “Ticket Partners”
3. Click “Add New Ticket Partner” and fill out your partner’s name and email
address
4. Your partner will receive an email with a unique link that will take them to a
registration page. They will be able to create their own Tribe Rewards
account by entering their MLB.com account information
Please note: In order to access Tribe Rewards, your partners will also need to link
their My Indians Tickets and MLB.com accounts, which they can do at indians.com/
MyTickets.
EARNING POINTS
Base and Tenure Points
Base and tenure points will represent the majority of your points, and are earned
based on your spend on Season Tickets and the number of consecutive years as a
Season Ticket Holder. The base and tenure points calculation is as follows:
2016 Base and Tenure Points: 5 x (2016 Spend) + 5 x (Tenure Bonus)
TENURE BONUS STRUCTURE
1 year tenure points: 10% of spend
6-10 year tenure points: 75% of spend
11-19 year tenure points: 100% of spend
20+ year tenure points: 110% of spend
2015 Tribe Fest Season Ticket Holder VIP Event
TRIBE REWARDS
BONUS POINTS OPPORTUNITIES
Attendance
You will earn 95 points for every one of your
Season Tickets that is used to attend a game.
If you forward your tickets to a Tribe Rewards
partner and your partner attends the game,
your partner will receive the attendance
bonus.
Away Game Codes
When the Tribe is on the road, watch and
listen to the TV and radio broadcasts for
special nightly promo codes. You will earn 50
points per correct code entered on the Tribe
Rewards site, with a maximum of 100 points
(one radio code, one TV code) per game.
Merchandise
Any time you buy merchandise at the
Progressive Field Team Shop or any ballpark
merchandise stand, have your ticket scanned
or provide your Season Ticket account
information to receive two points for every
$1 spent.
Single-Game Tickets
If you buy Indians single-game tickets
outside of your Season Ticket plan online,
you will earn additional Tribe Rewards points.
Social Media
You can earn points by engaging with
the Tribe on social media. Just link your
Facebook and Twitter accounts to Tribe
Rewards and earn points for re-tweeting,
following and using approved hashtags.
REDEMPTION GUIDELINES
Catalog
To browse the complete catalog of rewards offered through Tribe Rewards, click the
“Catalog” tab on the Tribe Rewards home page. To redeem an item or experience,
simply add to your cart and click “check out” when you are finished selecting items.
The catalog contains a variety of rewards options.
1. GAMEDAY EXPERIENCES
Train like the players do during an on-field workout, step onto the mound to
throw out a first pitch or watch the players prepare for a game during Batting
Practice. These experiences and more are available to Season Ticket Holders
throughout the year.
2. AUTOGRAPHED ITEMS
Redeem your points for autographed and game-used items from your favorite Tribe players and alumni.
3. APPAREL
New men’s and women’s Season Ticket Holder apparel will be added
throughout the season.
4. MERCHANDISE
Looking to add to your Tribe memorabilia collection? Tribe Rewards has you
covered with a wide selection of bobbleheads, promo jerseys, posters and
other Indians items.
REDEEMING POINTS
Auctions
Tribe Rewards auctions allow you to bid your points against fellow Season Ticket
Holders for a chance to win some of the most exclusive rewards. When you submit a
bid, those points will be removed from your account. If another Season Ticket Holder
outbids you, you will receive an e-mail notification and your points will be returned to
your account.
Buy it Now
You can also skip the auction process and redeem the item at the “Buy it Now” point
value. To use this feature, just click the “Buy it Now” button on the auction page (do not
place a bid).
Fulfillment
In 2016, all items ordered through the Tribe Rewards website will be shipped to your
preferred address, which you can select at checkout.
To redeem points on-the-spot for rewards, come to the Tribe Rewards kiosk during
any home game throughout the season and look through our current selection of
items.
TICKET EXCHANGE
Through Tribe Rewards, you can use your points to exchange unused tickets for future
games. Depending on your tier, you can also exchange into 20 to 50 games points
free! To complete a ticket exchange, log in to the Tribe Rewards website, hover over
“Redeem Points,” and select “Ticket Exchange.”
On this page, you can:
1. Select past games with unused tickets or future games you can’t
attend
2. Select the number of tickets you
want to exchange
3. Select the future game you want
to attend
Some important things to know about ticket exchanges:
•
There is a limit of 1,000 total tickets that can be exchanged for each of the 80
games. Look for a green, yellow or red indication on each game to gauge how
many tickets are remaining for exchange. For example, a yellow indicator means
a particular game is close to reaching the maximum number of allowable
exchange tickets. Exchange tickets can run out, so you are encouraged to submit
your exchanges early.
• To ensure timely online delivery, all ticket exchange submissions must be
completed two (2) business days prior to the game date (see chart below for
details). Your new tickets are added to your My Tickets account within two (2)
days after your submission.
DATE OF GAME
TICKET EXCHANGE DEADLINE
Monday
Thursday @ 11:59 p.m. EST
Tuesday
Friday @ 11:59 p.m. EST
Wednesday
Monday @ 11:59 p.m. EST
Thursday
Tuesday @ 11:59 p.m. EST
Friday
Wednesday @ 11:59 p.m. EST
Saturday
Sunday
• 80 games are available for exchange, excluding Opening Day. The points per ticket required
for any exchange will vary based on the game you are redeeming.
MY SCORECARD
Use the My Scorecard feature (located under the “Home” tab on the Tribe Rewards
website) to track your earned and redeemed points throughout the season.
Rollover Points
Season Ticket Holders are able to roll over a percentage of their unused Tribe
Rewards points from one season to the next, depending on when they renew their
season tickets.
OTHER BENEFITS
All Season Ticket Holders also receive a number of benefits outside of Tribe Rewards,
including:
•
20% discount on merchandise at all Indians Team Shops
•
Season Ticket Holder all-roster event
•
Post-season priority
•
Season Ticket Holder Appreciation Day, August 14, 2016
TICKET MANAGEMENT
You can access your 2016 Season Tickets by logging into your My Indians Tickets
account at indians.com/MyTickets. If you don’t remember your password, simply click
the “Reset Password” button to have a new password emailed to you.
LINKING YOUR MY INDIANS TICKETS ACCOUNT
TO YOUR MLB.COM ACCOUNT
After linking your accounts, you can use your MLB.com credentials to log in to My
Indians Tickets, Tribe Rewards and the Ballpark app. You can also manage your tickets
directly from within the Ballpark app.
Step 1. Log in to your My Indians Tickets account.
Step 2. Click the “My Account” button, then click the “Link MLB Accounts” tab in
the right corner of the page.
Step 3A. If you do not yet have an MLB.com account, you can create one here.
Simply enter your email address, password and a nickname, and click
“Create New MLB.com Account.”
Step 3B. If you already have an MLB.com account, enter your email address and
your password, and click “Link MLB.com Account.”
Step 4. After your account has been successfully linked, you’ll see a confirmation
screen that summarizes your linked account information. The email address
and password you have just linked will be your login for My Tickets, Tribe
Rewards, MLB.com and the Ballpark app.
PRINTING, FORWARDING AND RECALLING TICKETS
Printing Tickets
Step 1. Log in to your My Indians Tickets account at Indians.com/MyTickets.
Step 2. Select the “My Ticket Inventory” button.
Step 3. Select “Print Tickets” from the dropdown menu.
Step 4. Select the event(s) and seat(s) you would like to print.
Step 5. Continue through the confirmation screens and select the “Print
Tickets” button.
Step 6. A new window will pop up with the printable ticket, followed by another
window to select the printer.
Forwarding Tickets
Step 1. Log in to your My Indians Tickets account at Indians.com/MyTickets.
Step 2. Select the “My Ticket Inventory” button.
Step 3.
Select “Forward Tickets” from the Ticket Action dropdown menu.
Step 4. Select the event(s) and seat(s) you would like to forward.
Step 5. Click a friend’s name from the friends list or add a new friend.
Step 6. Click “Continue” and add an optional personal message, then select
“Forward Tickets”.
Step 7. A confirmation will appear stating successful delivery of the tickets.
Recalling Tickets
Step 1. While logged into My Indians Tickets, click the “My History” tab, choose
“Forwards” and click the Forward ID that contains the ticket(s) that you want
to recall.
Step 2. Select the ticket(s) you want to recall and click “Recall Tickets”.
Step 3. Enter an optional message to your friend and click “Recall Tickets” to
complete the recall.
Step 4. The ticket(s) will be available immediately in your account to manage.
THE BALLPARK APP
Manage your Tickets
Never print tickets again! Using the Ballpark app, you are able to browse your ticket
inventory, present digital tickets for admission, forward tickets to a friend and recall
tickets. To access and manage your tickets, just tap the “Tickets” tab at the top of your
screen.
Contact Fan Services
Need to report an issue or disturbance at the game? Contact a Fan Services
representative easily through the app by scrolling to the “Services and Information”
tab and clicking the “How Can We Assist?” section. You will be immediately placed in
contact with an Indians team member who can assist you.
Explore the Park
• Check in to games and unlock access to special offers and promotions
• Browse interactive concourse maps, directories, and concession menus
• And more…
GENERAL SEASON TICKET HOLDER
INFORMATION
SEASON TICKET HOLDER GATES
New in 2016, Season Ticket Holders will have their own dedicated entrances at all
three main gates. For single-game ticket purchases, the Season Ticket Holder gates
will not be accessible.
GATEWAY EAST GARAGE
The Gateway East Garage has a limited number of designated spaces for Indians
game-day parking. Season Ticket Holders can purchase parking passes at a
discounted rate with a Full Season, Half Season, Quarter Season, or 20+ Game
Flex package. To purchase parking, visit Indians.com or call your Season Ticket
Representative at 216-420-HITS.
Gateway East Garage is located at 650 Huron Road East, Cleveland, OH 44115.
RAINOUT/CANCELLED GAMES
Rainout policies and exchange dates can vary pending the circumstances of each
rainout game. Until a final policy has been announced for that particular game, please
hold on to your ticket and do not complete an exchange through Tribe Rewards. Visit
Indians.com/schedulexchanges for up-to-date information on the rained out game or
contact fan services at 216-420-HITS.
CHANGE OF ADDRESS/CONTACT PERSON
It is important that the Cleveland Indians have the correct address, phone number,
email address and contact person for each Season Ticket account. If the address on
your account changes at any point during the course of the season, please reach out
to an Indians Service Representative by calling 216-420-HITS.
2016 GROUP SALES
Receive discounted prices when purchasing 20 tickets or more. For more information
or to speak to a Group Account Executive call 216-420-HITS or email GroupSales@
Indians.com.
FOLLOW THE INDIANS
Indians Radio Network
Indians Beat Writers
Tom Hamilton
Paul Hoynes/Zack Meisel
Jim Rosenhaus
Sports Time Ohio and WKYC
Rick Manning
Al Pawlowski
Matt Underwood
Social Media
@Indians
facebook.com/Indians/
Indians
The Plain Dealer
Jeff Schudel/Justin Lada
Lake County News Herald
Ryan Lewis
Akron Beacon Journal
Chris Assenheimer
Elyria Chronicle-Telegram
Jordan Bastian
MLB.com
Tom Withers
AP
Hayden Grove
Indians Baseball Insider
INDIANS POLICIES
Ticket Ownership
The Cleveland Indians own and control all rights to Season Ticket locations. Your
location is licensed on a yearly basis subject to compliance with all payment
deadlines and the rules and regulations set forth. Season Ticket purchasing privileges
are non-transferable, meaning Season Ticket Holders may not re-assign the rights to
seats to any person or entity.
The option to renew your Season Ticket location is afforded solely to the person or
company who made the original purchase of those seats. If you relinquish your rights,
the Season Ticket location is re-assigned at the discretion of the Cleveland Indians.
Season Ticket Holder Agreement
The Cleveland Indians retain all rights to all seats at Progressive Field and reserve the
right to immediately revoke the purchasing option on any seats from ticket holders
who have been found in violation of the ticket holder agreement. To review the full
Season Ticket Holder agreement, please log in to your Tribe Rewards account and
click the “My Preferences” tab under the Home dropdown menu.
Making Payments
Payments can be made on your account by calling your dedicated Service
Representative.

2016 CLEVELAND INDIANS

Transcription

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