Strong Partnerships made by Wanzl
Transcription
Strong Partnerships made by Wanzl
10 | 2011 No News and information Consumer 2020 | 30 years of Wanzl France Alcampo bulk order | Eco-management Table decoration at PoS | Club Shop for Legia Warsaw WWW Wanzl Worldwide FOR OUR CUSTOMERS AND PARTNERS EuroShop 2011 Strong Partnerships made by Wanzl 2 WWW Wanzl Worldwide 10 | 2011 No 12 04 Contents 2 3 4 8 Contents | Legal Editorial Cover story EuroShop 2011: Strong Partnerships_made by Wanzl Lively marketplaces 01 Self-service systems 0Marks & Spencer visit Wanzl 1 12 30 years of Wanzl France 16 ASDA Award for Trolleywise 18 Eco-management 20 Spain dances the 'Tango' 21Expert topic: Consumer 2020 25 27 24 03 Shopfitting 28 32 34 36 Euromadi: Spanish food retailers in Germany Stylish shoes – van Dalen White with blue – Brossois Fan shop for Legia Warsaw 39 40 Preview Addresses 02 Displays Table culture – Ritzenhoff & Breker Spiegelau and Kärcher 36 EDITION Www – Wanzl Worldwide The customer magazine from Wanzl Metallwarenfabrik GmbH Published by Wanzl Metallwarenfabrik GmbH | Bubesheimer Straße 4 89340 Leipheim | Germany Phone +49 (0) 8221/ 729 - 0 | Fax +49 (0) 8221/ 729 -1000 info @ wanzl.de | www.wanzl.com Edited by Wanzl-Marketing, PRESSE & mehr Design and layout LIQUID – Agentur für Gestaltung, Augsburg Translation Matrix Communications AG Photos Wanzl Metallwarenfabrik GmbH, Aéroport Nice Côte d'Azur, Aéroports de Paris, Alfred Kärcher Vertriebs-GmbH, Bundesverband CarSharing e. V., Dorian Rollin, EHI Retail Institute e. V., German Council of Shopping Centers e. V., Gorenje d.d., Graze Nature Delivered Ltd., iStockphoto LP, J.S.K Architekci Sp. z o.o, Klaus Vyhnalek / Zukunftsinstitut GmbH, Klub Piłkarski Legia Warszawa S.S.A, Kristallglasfabrik Spiegelau GmbH, Marks and Spencer plc, Messe Düsseldorf GmbH, NH Hoteles, Nike Inc, OBI GmbH & Co. Deutschland KG, Phil Withcomb, Ritzenhoff & Breker GmbH & Co. KG, Zukunftsinstitut GmbH Editorial Editorial Dear Reader, Welcome to EuroShop 2011: Wanzl will present itself at the leading trade show for global commerce as one of the largest exhibitors and as a partner of the international retail trade. Wanzl will be represented for the first time this year at the EuroShop in three halls with the following trade-show booths: SB Systems and Shopfitting and displays on the joint POPAI D-A-CH booth. And all three trade-show appear ances are dominated by the current Wanzl phi losophy with regard to EuroShop 2011: Strong Partnerships_made by Wanzl. Under this banner, Wanzl will present the international trade with innovative worlds of experience, including the first presentation of the 'SMART SHOPPING' concept. Wanzl has developed this innovative project in cooperation with partners from the industry: 'SMART SHOPPING' is based on stateof-the-art technology and offers a glimpse of the future of shopping. Just as exciting is a visit to Wanzl Shopfitting: here, Wanzl will present concepts for the shopping worlds of tomorrow, implementing them at the highest quality level – both in local markets and also at an international level. In addition, the product area Displays will present innovative PoS solutions that ensure higher sales. At the same time, Wanzl is making a statement at EuroShop to the retail market around the world: innovation and investment power ensure the decisive competitive edge. Moreover, as a strong partner, Wanzl is in this way blazing a trail to the future for the national and interna tional retail trade, because Wanzl invests internationally wherever markets are developing quickly and consumption is expanding. A current example is the new Wanzl electroplating in China, which complies with the highest European environmental standards. Wanzl also makes a further promise to its customers: all products are characterised by a guaranteed consistently high level of quality, combined with creativity, service and the highest demands with regard to environmental protection – to sum up: made by Wanzl. Further valuable information can be found in the latest edition of Wanzl Worldwide: for example, the 'Supermarket of the Year', the 'Innovation Award' from ASDA for the Wanzl partner, Trolleywise, and about Wanzl’s successful commitment in France. Visit Wanzl at EuroShop 2011! And then please join us at the new Wanzl Creative Center: here, Wanzl is presenting its expertise in the whole world of commerce on three levels. The Wanzl Creative Center is also a forum for an opportunity to exchange experiences and thus, a platform for inspiring encounters within the industry. A warm welcome to Wanzl! Enjoy the read! Gottfried Wanzl 3 4 WWW Wanzl Worldwide 10 | 2011 No cover story euroshop ↑ PETER BILANG, Wanzl Marketing Director cover story euroshop EuroShop 2011 Strong Partnerships made by Wanzl 'SMART SHOPPING' displays tomorrow's shopping At EuroShop 2011, Wanzl will again present itself as one of the largest partners of trade, proving its concept and design competence as an internationally active company for self-service systems, display and shopfitting solutions. Peter Bilang, Wanzl Marketing Director, provides information on the new products from Wanzl at EuroShop 2011 and welcomes customers from all over the world. Wanzl is one of the leading idea suppliers on the interna tional retail scene. What can customers expect from Wanzl at EuroShop 2011? Peter Bilang, Wanzl Marketing Director: in 2011, Wanzl will be presenting its products at two trade fair stands for the first time: self-service systems can be found in hall 13, and shopfitting solutions in hall 12. Wanzl Displays is also represented at the POPAI joint stand in hall 05. With numerous new products at EuroShop 2011, Wanzl is once again proving its technical innovation and solution competence in the world of self-service and the supermarkets of tomorrow. Please tell us more… The Self-Service Systems business area will be presented at EuroShop 2011 for the first time with industry solutions for various retail sectors, from grocery discounting, to supermarkets with fruit and vegetables, through to pharmacies, Cash & Carry, DIY and garden centres. Customers can take a tour through five different shop concepts, each fully equipped with the most up-to-date self-service systems and products, e.g. customer guidance, trolleys and sales equipment. > 5 6 WWW Wanzl Worldwide 10 | 2011 No ↑ EuroShop 2011: nearly 2,000 participating companies from over 50 countries in 15 trade fair halls → WANZL self-service systems ↓ Premiere at EuroShop 2011: the 'Smart Shopping' concept developed by METRO and Wanzl. At the core is Wanzl's new 'M³EA' plastic shopping trolley equipped with shopping baskets. › Wanzl is the innovation leader for the future of shopping. What visions are there for EuroShop 2011? Wanzl is presenting its new 'Smart Shopping' concept, a further development of the 'Future Shopping' project, equipped with the most up-to-date technology: at the core of the 'Smart Shopping' concept is the Future Store Initiative, working together with the METRO GROUP, and the 'M³EA' plastic shopping trolley developed by Wanzl. The trolley, equipped with plastic 'GT26' shopping baskets, enables the pre-sorting of goods, combined with flexible, time-saving purchasing at the check-out through the identification of RFID good labels in the scan tunnel – without needing to lay the goods on the conveyor belt and then put them back into the shopping basket. All of the data ascertained in the scan tunnel is automatically transmitted to the self-checkout, which subsequently prints out a receipt after the purchase has been completed. Following payment, the 'eGate' exit system directly linked to the pay station opens automatically for a default period of time, so that the customer can pass through the checkout. Finally, the shopping baskets can be placed directly in the boot of a vehicle. Integrated shelves equipped with RFID read antennae for registering the flow of goods are also part of 'SMART SHOPPING': when a customer removes an item from a shelf, the removal is registered and immediately forwarded to the merchandise planning and control system so that the inventory can be updated. Wanzl's service is one of the aspects that customers par ticularly appreciate. For precisely this reason, Wanzl is providing the 'Trolley Management' service at its trade fair stand for self-service systems. Here, Wanzl is going to display its entire range of services for the management of shopping trolley fleets – from cleaning, to maintenance, through to complete leasing. cover story euroshop ← Wanzl at EuroShop 2011 Self-service systems, hall 13, stand A90 Shopfitting, hall 12, stand C36 Displays, hall 05, D04, POPAI D-A-CH joint stand ↑ WANZL shopfitting ↑ SHOPFITTING SOLUTIONS that catch the eye Wanzl Shopfitting: Who's who in the added value for customers retail sector Shopfitting of the highest architectural standard, answering the current questions in shop design and implementation, pro viding an outlook on future worlds of shopping – that’s Wanzl shopfitting. At EuroShop hall 12, Wanzl Shopfitting will display various shop installations ranging from the visionary to the proven and thus underline its competence as a distinguished shopfitter. During the last 18 months, numerous quotes have appeared in interna tional trade journals from Wanzl Shopfitting customers, who state that they have had increasing in sales of 40% and more, following Wanzl's interventions. Retailers who have collaborated with Wanzl Shopfitting have also reported a considerable increase in customer frequency in their new shops. Now, that is what we call success! It is in exactly this spirit that Wanzl Shopfitting will display a number of new interpretations of various food and non-food shops. These will include exciting and forward-thinking solutions with wood. As a general contractor, Wanzl Shop fitting implements complete shop designs including planning and conception. Wanzl Shopfitting offers standard as well as indi vidually tailored shop solutions. EuroShop is absolutely fascinating. Even on a purely visual level, EuroShop is one of the most attractive trade fairs around. But EuroShop represents one thing above all: the leading trade fair worldwide for the total investment needs of retail and its partners. Every three years, a who's who of the international retail scene is brought together in Düsseldorf. The success and the continual growth of EuroShop can be traced back to the fact that the trade fair constantly adjusts to the changing needs of the trade and further develops and extends its offers. At EuroShop 2011, numerous special presentations will be waiting for visitors, such as the EuroShop Designer Village or the POPAI Village. There will also be interesting forums with real-world expertise, for example the EuroShop Architecture and Design Forum, the POPAI Forum and the EuroCIS Forum. EuroShop 2011 – The Global Retail Trade Fair Exhibition areas –E uroConcept: shopfitting, shop installation, lighting technology, architecture and store design, refrigeration equipment, cooling devices –E uroSales: visual marketing, sales promotion, POS marketing –E uroCIS: IT and security engineering –E uroExpo: trade fair construction, design, event Opening times Saturday 26 February to Wednesday 2 March 2011, daily from 10:00 – 18:00 www.euroshop.de 7 8 WWW Wanzl Worldwide cover story euroshop 10 | 2011 No Lively shopping areas for people: expert discussion at the EuroShop 2011 on the future of city centre trading City centres in Germany are currently undergoing a visible transformation. After the fall of large department stores and the resulting need for action, cities are searching for their identity and increasingly realising that trade is a vital magnet for lively city centres. On the morning of 28 February, the German Council of Shopping Centers (GCSC) will dedicate an intense discussion to this topic at the EuroShop Forum for Architecture and Design. A number of top-class experts are set to join in to discuss the various aspects of this topic. "For centuries, market places were the core of urban development", says Stefan Jung, Chairman of the Management Board of GCSC, and adds "historically and economically, trade is one of the most important pillars of any city. Shopping c entres as a trade format can supplement the classic function of old marketplaces and could even replace them, if necessary. They are therefore crucial for lively and successful urban development." According to a current GMA (Gesellschaft für Markt- und Absatz forschung mbH, association for market and sales research) study, 199 German shopping centres are about to undergo necessary re furbishment. This is a real chance to sustain ably improve the appeal of old-fashioned city centres to be able to successfully compete for customers and ultimately inhabitants. "Shopping centres are a crucial factor for lively and successful urban development." stephan jung, Chairman of the Management Board of GCSC ↑ Panel of experts – at EuroShop, discussions regarding energy efficiency and cost-effectiveness in retail ← SHOPPING CENTRES can supplement the classic function of market places. cover story euroshop ↑ Meeting point of the international retail world Sustainability The EuroShop is a worldwide indicator for future developments in the retail sector. When the gates of the Düsseldorf Trade Fair open at the end of February for the world's leading trade fair in the retail sector, the themes of sustainability and energy effi ciency will play a more important role than ever before at many of the trade fair stands. The efficient handling of energy and the positioning of companies as being environmentally friendly and operating sustainably will become strategic success factors for retail in the future. There are starting points for sustainable retail in almost all areas of in vestment, meaning that it will be a common theme in the range of solutions displayed at the EuroShop throughout all 15 halls. Under the title 'ECOpark', the EuroShop is dedicating a special exhibition to the theme of sustainability for the first time. This special section will be realised in co- operation with the EHI Retail Institute. Here, exhibitors from the most diverse sectors will present their solutions on the themes of energy efficiency and sustainability. For three days, the 'ECOpark' will be flanked by a presentation forum where all the fascinating themes regarding sustainability and energy efficiency in retail will be demonstrated. A further central theme in the forum programme will surround controlling systems as part of building services engineering. As the current EHI study 'Energy' management in retail proves, energy consumption in retail can be reduced considerably. ↑ Welcome: from 26 February to 2 March 2011, EuroShop will take place in Düsseldorf 9 10 WWW Wanzl Worldwide 10 | 2011 No ↓ marks & spencer in Shanghai 01 Self-Service Systems pages 10 –23 great britain | self-service systems ← ↑ trendsetter Marks & Spencer ↙ A SENIOR GROUP of M&S Demand, Purchasing and Supply personnel recently visitied Wanzl China where they were met by Wanzl UK Head of Shopfitting, Clive Jury. The group, seen here at Wanzl China are (from left), Howard Lucas (Shopfitting Analyst), Gary Salter (Demand and Purchasing Manager), Michelle Barber (Category Manager, General Merchandising), Beilei Yuan (Sales and Marketing Manager, Wanzl China), Clive Jury, Oliver Deinlein (Plant Manager, Wanzl China) and Paul Williams (Head of Demand, Purchasing and Supply, M&S). self-service systems Be our guest. Welcome! Marks & Spencer puts Wanzl under the microscope Senior representatives of the Marks and Spencer’s Demand, Purchasing and Supply team have recently visited Wanzl manufacturing locations in Germany and in China. This has been part of a far-reaching review conducted by M&S to evaluate suppliers against a range or criteria with particular emphasis on the overall quality and eco-friendliness of manufacturing and supply in terms of their well-publicised 'Plan A' environmental objectives. Head of Shopfitting for Wanzl UK, Clive Jury accompanied the group during their visits to key Wanzl manufacturing locations in Germany and China and says that the team’s overall impressions were 'very favourable'. "We have been fortunate enough to be a major supplier to the Marks and Spencer Food stores re-brand programme over the past five years and are hopeful of increas ing the extent of our products beyond their food retail requirements. With this in mind we are delighted that M&S have been able to send a senior team to Wanzl in Germany and in China to see for themselves our commitment to the highest environmental and quality standards," said Clive. Head of Demand, Purchasing and Supply for Marks and Spencer, Paul Williams said that the visits to Wanzl Germany and China had been 'highly informative and enjoyable, making the visit most worthwhile'. "The Wanzl manufacturing sites in Leipheim are impressive and clearly set a world-class standard for manufacturing in the shopfitting and display systems category. The M&S Demand, Purchasing and Supply team were very pleased that this high standard is main tained at other Wanzl manufacturing sites including their operations in China. We were also impressed by the new Creative Centre in Leipheim which is a highly effective exhibition space which showcases the full extent of the Wanzl solutions set for both shopfitting and self-service," said Paul. 11 12 WWW Wanzl Worldwide Self-service systems 10 | 2011 No Wanzl France celebrates its 30th birthday 30 years of customer service, innovation and excellence A production facility in the heart of the Alsace region To improve performance and ensure even closer prox imity to its clients in France, in 1981 Wanzl established a production facility in Sélestat, right in the heart of the Alsace region. Product success has enabled Wanzl France to rapidly expand its production line, increase storage capacity and install an electro galvanisation and powder coating unit. With a production facility of 17,000 m² and more than 150 employees, Wanzl France is one of the most important European subsidiaries. Use of the latest state-of-the-art machines ensures that only products of the highest precision and quality leave the French factory. Wanzl is keen to ensure that industrial activity does not compromise protection of the environment. Conserving the environment involves complex operations and tight controls and to show it is acting responsible in this respect, Wanzl France has made some important investments. Sales office in Paris France has the most square metres of commercial sales floor space of any European country. It counts 11,635 supermarkets and nearly 25,800 retail outlets, totalling more than 41 million m² of sales floor space*. Today, the majority of purchases from large retail establishments are made by only a few central purchasing bodies. By establishing its sales office in Paris, the company is strength ening its commercial presence throughout France. Situated in the heart of the capital, just next to the Bastille quarter, the Paris office is the beacon of our sales force. Whether self-service and customer guidance systems, shop fittings, luggage trolleys or FRance | self-service systems ↓ JACQUES DE BEAUVAL, Sales Manager from Wanzl France (third from right) together with his team in the Paris sales office ↑ Near to customers: the French Wanzl subsidiary in Sélestat was established in 1981. ↑ WANZL FRANCE MANAGEMENT TEAM BASED IN SÉLESTAT: (from left to right) Bernard Wittner, Production Manager, Bernd Michael Baumann, Managing Director of Wanzl France and JeanClaude Baumgartner, Administration / Finance Manager. logistics and hotel service solutions, each product department is represented by competent staff who respond professionally to all requests. Success is in the air and Wanzl France turnover is steadily increasing. In spite of difficult times, market shares have increased from 10 % in 1981 to 50 % today, demonstrating an economically mature market with the emphasis on revival rather than on new openings. French law has made every effort for many years now to protect small companies faced with competition from large retailers. The Royer (1973) and Raffarin (1996) laws imposed a limit on the number of large retail establishments per geographical area and commercial opening of sales space larger than 300 m² was subject to authorisation. Since 2008, however, with the introduction of the French 'Law on the Modernisation of the Economy' (LME), only retail outlets larger than 1,000 m² have been required to request this authorisation, a measure which should help encourage more large retail establishments to open. * Panorama Trade Dimensions 2010 Large-scale retail: an international business development strategy Distributors are rapidly feeling the squeeze in France, opting for internationalisation to help develop their outlets and increase their market share. This strategy means reproducing French successes abroad, homing in on areas with only small independent shops. Carrefour was the first to follow this route when it opened its first hypermarket in Barcelona in 1973. French retailing is forward-thinking and needs a partner with the ability to match its visions. Our production sites, subsidiaries and local branches mean we are in close proximity to our clients all over the world, a major asset which has been cherished since the company was founded. The company has made it clear that it aims to better serve its customers by assigning Jerôme Neyrinck the task of coordinating and meet ing the needs of French outlets outside of France. This will ensure a permanent link is established between the Wanzl group, its subsidiaries and the outlets that it supplies, and allow commercial and industry-related issues to be dealt with in a coherent and efficient manner. ↑ jÉrÔme neyrinck, Wanzl Key Account Manager for French customers outside France 13 14 WWW Wanzl Worldwide 10 | 2011 No Wanzl: unique supplier of Système U shopping trolleys since 2006 Système U is a group of independent traders across France (including the French overseas departments and territories) operating under the trade names Hyper U, Super U, Marché U, U Express and Utile. Performance in the 1178 U outlets has excelled, yielding a steady increase in turnover and market shares. It is no accident that the Super U chain has been selected for the 10th year running as the preferred supermarket of French shoppers*. In terms of level of service, the fourth French food supplier is aiming for excellence. U shops have opted for Wanzl shopping trolleys, mostly zinc-plated and powder-coated, to better match the visual identity of the brand. For convenience, the trolleys have a swinging support for water bottle packs. Wanzl delivers around 20,000 trolleys a year to U shops. ↑ Excellent collaboration: around 20,000 Wanzl shopping trolleys annually for Système U. Philippe Chapron, Sales Manager at Wanzl France, Western region * Sofres study – Distrivision survey TNS Sofres, 8 distributors, 20,000 outlets surveyed. 2011/ 2012 – Auchan renews its exclusive partnership with Wanzl Auchan France, CEO Arnaud Mulliez, is France's second hypermarket chain, with 124 outlets and 285 million cus tomers a year. In France, the group employs 50,000 workers and reported a pre-tax turnover of 14.8 billion euros for the 2009 financial year. The company's business policy is closely linked to its human mission. Indeed, retailing is a service profession and Auchan's aim is to improve its customers' pur chasing power and quality of life on a daily basis by employing responsible, professional, passionate and considerate staff. It was in this context that in 2003, François Guermonprez and Claudine Leroy of the Auchan group for supplies and technical products (DAT) approached Wanzl to develop a new, more user-friendly, easier to handle and convenient trolley – ideal for those customers who are used to flying from one section to the next. Auchan's specifications are precise. Wanzl France sales director Jacques de Beauval's solid investments, and those of Dr Rainer Eckert, director of technique and development at Wanzl Leipheim, are generating several prototypes that are being tested in Auchan labs. In February 2005, 2,500 models of this aesthetically-pleasing, noiseless, ergonomic and child-friendly trolley, also fitted with several storage compartments, were delivered to the FachesThumesnil hypermarket. The trolley, baptised EL240 Auchan, was born out of the close collaboration between Auchan, Wanzl France and Wanzl Germany. The product has had the intended impact, immediately impressing users. Five years on and following delivery of 100,000 trolleys, it is still as popular as ever. The new Auchan indirect procurement department (DAI) has extended its collaboration with Wanzl for a further two years. ↑ Cooperation: Auchan developed its perfect shopping trolley together with Wanzl. france | self-service systems ↑ ↓ CUSTOMERS OF WANZL – Nice Côte d'Azur Airport and the Paris airports Roissy and Orly Passenger Handling Services Several international airports use Wanzl luggage trolleys to offer their passengers impeccable service. In France, it all began in 2003. Wanzl responded to a call for tenders from the Aéroport de Paris and introduced the Travel 300 trolley, designed by luggage trolley virtuosos Rudolf Wanzl and Anton Boxler. Following a number of stringent tests, Wanzl was able to present a trolley considerably more technically accomplished than any other such product proposed by its competitors. The Travel 300 trolley was selected for the Roissy Charles de Gaulle and Orly airports. Following in the footsteps of their Parisian counterparts, the airports of Bordeaux and Nice Côte d’Azur have chosen the Wanzl trolleys for their modern de sign, and because they are so easy to manoeuvre, even when fully loaded, as well as being extremely safe to use. We are creating exceptional interiors Wanzl France is also a shopfitting company which develops, produces and installs contemporary furnishings to meet the demands of modern commercial operations. The team, led by Jean-Marc Talvat, is made up of experts who use their knowledge of materials, volumes and colours to get the very best out of your commercial space. Food or non-food, wellestablished names are putting their trust in us. ↑ The shopfitting solutions by Wanzl France create customer experiences. 15 16 WWW Wanzl Worldwide 10 | 2011 No ↑ innovation award from asda: Trolleywise is responsible for 150 ASDA supermarkets throughout Great Britain. The company returns wrongfully removed shopping trolleys or ensures that they are disposed of in an environmentally responsible manner. self-service systems ASDA's Innovation Award Trolleywise is a winner – for the environment, people and cost-effectiveness Trolley retrieval specialists, Trolley wise have won an award for 'Most Inno vative' supplier from ASDA. The award was presented to Trolleywise Manager, Stewart Turner at their annual Procurement awards held in Harrowgate recently and recognises the unique service which Trolleywise provides to ASDA. Presenting the award, ASDA Head of Procurement, Caroline Levitt, said that Trolleywise provided a cost-effective and innovative service which greatly reduced trolley losses at 150 ASDA store sites across the country. "Operating from Cornwall to Scotland, Trolleywise made a significant contribution to cost savings across the ASDA estate while at the same time improving the availability of trolleys to our customers. The services provided by Trolleywise are also a visible demonstration of ASDA’s commitment to being environmentally responsible 'neighbours' within the communities we serve." Great britain | self-service systems ↓ TROLLEYWISE is getting stuck in to return missing shopping trolleys to their respective supermarkets. → Brief overview – Trolleywise is a partner of the British company Symonds Hydroclean. – Trolleywise's activities include returning or properly disposing of recycling shopping trolleys – 300,000 trolleys are wrongfully removed each year in Great Britain www.symondshydroclean.co.uk ↑ PRESENTATION of the Innovation Award from ASDA: Trolleywise Manager Stewart Turner (left) and Huw Edwards, Director of Purchasing for ASDA. ← ↑ TROLLEYWISE BRAND: nearly 40 vehicles now operate in Great Britain. They are continually linked with the company's headquarters via satellite and are always searching for missing shopping trolleys. Stewart said that Trolleywise was de lighted to receive the award from one of the largest names in UK retail and this would provide further momentum to the company which had grown steadily since commencing operation six years ago. "Throughout the UK, over 300,000 trolleys are wrongfully re moved from various retailer sites every year. If left where abandoned, these trolleys present an unsightly and potentially hazardous obstruction to the public and impact negatively on the environment. In some cases we are required to retrieve trolleys from water- ways such as canals and rivers where they could cause damage to boats, injury to persons and harm to wildlife. As far as possible, trolleys are returned to service at the 'home' stores but in some cases damage or contamination makes scrapping unavoidable. Following this award, Trolleywise hopes to extend their services with ASDA and with other national retailers who are looking for an environmentally effective solution to reducing trolley losses," said Stewart. 17 18 WWW Wanzl Worldwide SELF-SERVICE SYSTEMS 10 | 2011 No Eco-management Technical expertise to help protect the environment For Wanzl, environmental protection is of the highest priority. Consequently, all operating processes are consist ently operated with a high emphasis on the environment, the conservation of resources and the protection of people. Wanzl has now converted its electroplating to a newly devel oped Trivalent Chrome Plating Process. Discussion with Arthur Mitterhuber, Environmental Affairs representative at Wanzl: Can you provide us with a brief introduction to the world of electroplating? Arthur Mitterhuber: By electroplating, we mean the surface refinement of our products, for example shopping trolleys, entrance systems or entire shopfitting systems. This consid erably improves abrasiveness and corrosion resistance prop erties. Even after years of use, the product is visually still in very good condition. Wanzl carries out complete surface coat ing within the company. In this way, we can ensure the consistently high quality of the surface coating. Wanzl has now converted its electroplating to the trivalent chrome plating process. Is this an innovation? Most definitely. Prior to the introduction of the trivalent chrome plating process, we carried out many tests and held numerous discussions with our suppliers. We had in stalled a complete entrance system with trivalent chromed components in a DIY store for testing purposes as early as 2005. This test system was regularly examined and is still in perfect condition today, five years on. The trivalent chrome plating process guarantees considerably improved distribution across and covering of the surface. The de gree of gloss was improved even further. The chrome-plated components are characterised by perfect surface quality. GERMANY | SELf-service SYSTEMs Active environmental protection ↑ ENVIRONMENTALLY FRIENDLY: the new trivalent chrome plating process introduced by Wanzl. An additional advantage is the high quality and the long lifespan of the surface refinement. – Wanzl has been designated an Ökoprofit company for its commitment to reducing the consumption of energy, water and resources (Ökoprofit: ecological project for integrated environmental technology). At the same time, the company is working to minimise waste. – Since the introduction of the Central Wastewater Treatment Plant (ZARA) in 2003, around 3,000 tonnes of chemical additives have been saved. And Wanzl cleans around 24,000 m³ of production wastewater per year. – Despite expanding production, Wanzl has been able to reduce its energy consumption and corresponding CO² emissions by over 11,000 t per year. The basis for this is functional environmental management. – The recycling rate for Wanzl is 93.9 %. This is more than 13 per cent above the aver age for German industrial companies. "The new Trivalent Chrome Plating Process is like an environmentally friendly revolution in surface refinement." ARTHUR MITTERHUBER, Environmental Affairs representative at Wanzl ↑ wanzl china: Wanzl's own electroplating system is now in operation. ↖ MADE BY WANZL: Wanzl guarantees the consistently high and identical quality of its products at all production sites (picture before start-up). How environmentally friendly is the new process? Chrome deposition in trivalent chrome electrolyte baths takes place using additives that are distinguished by their low risk, for people and the environment. This also increases em ployee safety during surface refinement and when executing processes. Classification ac cording to the German Ordinance on Hazar dous Substances (Gefahrstoffverordnung) is therefore not applicable. The emissions from the electroplating chimneys no longer have to be measured according to Germany's Technical Instructions on Air Quality Control (TA Luft) regulation. Wastewater treatment has also been simplified – a purification stage has been dropped. The application of lead anodes for electrolytic conduction is also no longer necessary during the new procedure, which has a positive effect on waste disposal. All in all, it offers a very positive result for the environment. ↑ Environmental protection: The new electroplating facility in China uses very little water, which can then be fed back completely purified into the natural water cycle. The emission values are also well below the legal regulations (picture before start-up). Responsibility Wanzl combines economy and ecology: after a project planning phase spanning many years, a new electroplating facility with downstream powder coating has been constructed at the headquarters of the Chinese Wanzl subsidiary in Shanghai. The plant is designed with capacity for around 500,000 shopping trolleys and meets the highest quality requirements of Wanzl's European production sites. The environment protection requirements imposed by the Chinese authorities exceed even the European level in certain aspects. This is demonstrated by the waste water system which meets the last technical standard by a highly efficient vacuum distillation plant, processing 1,000 litres of production waste water per hour. The purified water is then so clean that it can be fed back into rivers without any ecological concerns. This advan- ced method of water treatment guarantees compliance with the extremely low waste water limits in China. At the same time, only half the quantity of water required by conventional electroplating facilities is used. The emissions are also well below the specified legal requirements. Using an online monitoring system, all process steps running completely automati cally are constantly monitored and, if nec essary, corrected immediately. This enables Wanzl to guarantee the high quality of its surface coating and ensures a long service life of Wanzl products combined with an ex tremely high degree of corrosion protection. The name Wanzl now stands for these high demands in terms of quality and enviroment al protection all around the world: in Europe, Asia, Australia, Africa and South America. 19 20 WWW Wanzl Worldwide 10 | 2011 No ↓ Red / green in store CI: Alcampo dances the tango together with its custom ers. The 'Tango' plastic shopping trolley deals with the high salt content in Spain, as well as on the Canary Islands and the Balearic Islands, with ease. This is because, unlike with wire, salt simply does not affect plastic. → In brief – 28,000 'Tango' shopping trolleys for 16 Alcampo hypermarkets. – Fittings: Basket volume 220 litres Travelator castors Promobox coin deposit system with Alcampo lettering Child seat / goods shelf Alcampo CI colours, red / green ↑ On time: within a few weeks, Wanzl had produced and delivered 28,000 'Tango' shopping trolleys to the Spanish retailer Alcampo. self-service systems Spain dances the 'Tango' 28,000 plastic shopping trolleys for Alcampo Spain: summer, sun, sea. And a high salt content in the air. This salt affects shopping trolleys made of wire. Above all, this affects stores located close to the sea or in the vicinity of desalination plants for the production of drinking water. The consequence of this is corrosion of the wire trolleys. Alcampo, the Spanish subsidiary of the French retail chain Auchan, reacted as early as 2008 with extensive tests on plastic shopping trolleys from different manufacturers. One year later, Wanzl won the tender to supply the first 'Tango' delivery to the Alcampo hypermarket in Vigo, in north-west Spain, situated directly on the Atlantic Ocean. Since then, the 'Tango' plastic shopping trolley has danced with Alcampo in Spain. In the meantime, the 'Tango' has proven itself to Spanish retailers in terms of product quality, production and a consistently good look. And in 2010, there was a bulk order for a further 28,000 trolleys for 16 Alcampo hypermarkets. Within only six weeks, the delivery took place on time in several stages around the end of 2010. Wanzl equipped the majority of the 220 litre trolleys with travelator castors for the safe transportation of goods on trav elators between the levels. "We received en tirely positive reactions from Alcampo," re ported Jérôme Neyrinck, Wanzl's Key Account Manager for French customers outside France. This was indeed due to the quick and on-time production as well as the high quality of the 'Tango' plastic shopping trolley, and there is the prospect already to supply further Alcampo stores in the future. expert topic expert topic Consumer 2020 How will we be shopping tomorrow? Konsument 2020 (Consumer 2020), the current study by the Zukunftsinstitut (Future Institute), describes the most important consumer trends over the course of time. Today, the Zukunftsinstitut is considered one of the most influential think-tanks in Europe for trend research and futurism. The forecasts for consumer decisions between 2000 and 2010 have largely become a reality. The current study comes to the conclusion that consumer ism will become more and more personalised by 2020. With the changes to society and its values, consumerism will adapt to the personal needs of individual consumers far more than before. Co-author Corinna Langwieser is convinced of this. The market in 2020 will be less about the choice between thousands of possibilities, but rather about adapting prod ucts to the specific ideals of customers. There will therefore be more products and services that customers can save time by acquiring. An additional feature of personalisation will be helping with your selection: suppliers and customers will communicate far more intensively with each other than today. > "Consumers in 2020 will demand guidance; a deep understanding of the product. Customers demand ethically correct products. For example, under the slogan , 'Give a day, get a night', the Sage Hospitality hotel group in the USA grants a 50 % reduction on the booked room if eight hours of volunteer work is performed." ANJA KIRIG, Future Consultant and Author of the study 'Consumer 2020' ↑ THE CUSTOMER OF TOMORROW demands services that guarantee time savings and convenience in everyday life. 21 22 WWW Wanzl Worldwide 10 | 2011 No "Customers of tomorrow want products and services that are sustainable and suited to their mood. In Australia, for example, there is a 'positive mineral water' under the label 'A bottle of': on the labels of the bottles, there are messages such as 'strength' and 'love'. These messages are intended to directly address con sumers and put them in a positive mood." corinna langwieser, Future Consultant and Author of the study 'Consumer 2020' › Claims and fascinating packaging alone will no longer be sufficient, since a product "must provide actual and substantial innovations", forecasts Matthias Horx, Head of the Zukunftsinstitut. And the product design must be visually attractive, but also functional, conveying in the process that the product is practical, durable, inexpensive and attractive. One of the most important conclusions of the study for the consumer markets of the coming decade is the fact that future consumers will distance themselves from pure impulse buying. On the contrary, products will be purchased on the basis of a new and real set of needs. Matthias Horx's recommendation to trade and industry is thus: "simplify the everyday life of consumers through services that guarantee time savings, convenience and competence on a day-to-day basis. Sell products that are sustainable and worthwhile for both sides. And expand the core service of your brand with additional services." ↑ DISCRETIONISM: the UK company Graze supplies '5 a day' healthy snack boxes that ensure a regular intake of vitamins. A box with selected fruits, nuts, olives and dried fruits is delivered every day to the home or office of the customer, who only has to state his / her preferences once – during registration. The daily selection is made by Graze. Selection of the most important consumer trends in 2020 How-to: customers want to be in the know. Manufacturers and retailers have to share their knowledge with consumers. The future will be about knowledge societies and how to properly handle acquired knowledge. A thirst for information and curiosity are the real productive forces of the 21st century. Customers feel most comfortable as semi-professional experts: not for nothing are Internet blogs booming in the DIY retail industry, making a handyman out of every partici pating customer. Consumerism based on personal values: consumers increas ingly define their consumer needs through their personal benefits, but simultaneously demand a value-based component. There is a request for 'give and take', culminating in a new co-operation between companies, consumers and nonprofit organisations. ← INFORMATIVE: the 120-page study 'Konsument 2020 – Die wichtigsten Konsumtrends im Wandel der Zeit' ['Consumer 2020 – The most important consumer trends over the course of time'] (ISBN: 978-3-93828450-6) by Corinna Langwieser and Anja Kirig is published by the Zukunftsinstitut. To order and find more information, visit www.zukunftsinstitut.de. :zukunfts | institut Discretionism: in the future, true luxury will be in the form of products that not everyone has, in a style made conspicuous by its inconspicuous nature. And the products will not make the customer work: in the future, consumer competence will no longer mean selecting and arranging everything personally, but being able to rely on the pre-selection of brand manufacturers. Neo-Urbanism: desire for the city in increasing across all ages and lifestyles. For many companies, cities will become more and more important in the coming years: here, you can precisely observe how consumer trends arise and how the needs of customers will develop in the future. Neo-urbanism is also altering lifestyles: one car per household or participation in a carpool are both sufficient. In the future, a type of boarding house will be the ideal living solution for modern, professionally mobile urbanites. Mood Manufacturing: moods are contagious – if one person in a conversation laughs, the others smile. It is the same with shopping, which is also guided by emotions. In 2020, shopping will not be short-term gratification but will provide a sustained effect on customers. The products should engage the mood of customers, particularly through colour, acoustics and scent. Studies in as early as the 1990s have shown that the desire to buy rises by 15 % as soon as the scent in the shop is right. expert topic ← A MOOD MANUFACTURING INNOVATION has been developed by Gorenje, one of the leading appliance manufac turers in Europe. In co-operation with Karim Rashid, American pop star of the design world, the company developed a new designer multi-function oven with alternating LED lights in seven variants. The colour of the LED light strip changes according to the temperature setting – and influences the mood in the kitchen. "Consumerism is an independent dimension of culture. People are always at the core. We view ourselves as anthropologists of consumerism and many of the trends forecast years ago by the Zukunftsinstitut have become reality. For example, 'green consumerism' is now an important market factor. Consumer culture is and remains simply very exciting – between rationality, desire and morality." matthias horx, Trend Researcher and Futurist ↑ NEO-URBANISM: desire for life in the city is growing. And an individual living centrally does not require a car, but can carpool instead. ↑ HOW-TO: knowing which way the wind blows – customers want to be integrated in trade. An example is the DIY industry: its online blogs for sharing experience are very popular as they make do-ityourself enthusiasts into semi-professional craftspeople. This then leads to purchases being made at DIY stores. 23 24 WWW Wanzl Worldwide 10 | 2011 No ↓ GLASS ART by Spiegelau 02 Displays pages 24 –27 germany | displays 25 "We were won over by the excellent value and the attention-grabbing image of the display. Both match the Ritzenhoff & Breker brand. Its re-usability and associated environmental protection is also positive." alfons ebbers, Key Account Manager Ritzenhoff & Breker ↑ TABLE-TOP CONNOISSEUR: Ritzenhoff & Breker displays Table culture at the PoS Table settings are the core expertise of Ritzenhoff & Breker. Ritzenhoff & Breker look back on a history rich in t radition. Wolfgang Otto Breker: Georgius Liborius Ritzenhoff founded the company in 1810 as a wholesale firm for glassware and ceramics. Last year, we celebrated our 200th anniversary. How does Ritzenhoff & Breker present itself today? We are an internationally established company with a range of around 4,500 products made from glass, porcelain, ceram ics, and accessories. Our customers include supermarkets, department stores, boutiques and the furniture and interiors trade. Ritzenhoff & Breker is one of the market leaders when it comes to the best of table settings, home and kitchen accessories. > → In brief – Founded: 1810 – 2011: one of the market lead ers in table culture with a range of around 4,500 prod ucts made from glass, porcelain, ceramics, and accessories – Head office location: Bad Driburg-Herste, North RhineWestphalia – Trading partners: supermarkets, department stores, boutiques and the furniture and interiors trade. – Customers in 42 countries worldwide, predominantly in Europe 26 WWW Wanzl Worldwide 10 | 2011 No ↑ The Managing Directors of Ritzenhoff & Breker: Wolfgang Otto, Wolfgang and Stefan Breker (from left) › As one of the market leaders in table culture, we ask: how innovative is the sector? The market and the customers continually want to see new items on the shelves. For this reason, we replace around a quarter of our range every year. This means that innovations are part of day-to-day business. In addition to the range from Ritzenhoff & Breker, the Snap, Flirt and Via lines are also part of our programme. With this, we cover the whole market and our products are in a price range that everyone can manage. How does this search for innovation work? It is an elaborate process: it takes around twelve months to go from the development of the product by the in-house de signer to the first presentation of a collection. Trend scouts then take care of identifying the expected colour and product trends at the right time, which will subsequently be implemented by the designers in corresponding products. Once the design of a collection has been finalised, samples will be produced. As soon as all the products in a collection have been perfectly co-ordinated with one another, serial production commences. The brand scores Wanzl developed a display for high-quality second placement of glass and porcelain especially for Ritzenhoff & Breker. These displays are currently used in German retail. From a distance, the branding shines out with large format crowners and retractable advertising motifs. The red base with the brand name Ritzenhoff & Breker also draws more attention. The combination of the coated metal frame and wooden flooring ensures an elegance suitable for the presentation of high-quality brand-name products. The new display for Ritzenhoff & Breker distinguishes itself through individual design possibilities, durability and a good lasting image. Environmental friendliness and flexible use are also guaranteed, as well as excellent value with unmistakable, attractive product presentation at the PoS. www.ritzenhoff-breker.de ↑ WERNER KÖSSLER, Brand Industry Sales Manager for Individual Displays from Wanzl Displays from Wanzl Wanzl designs and manufactures highly effective sales displays – from a single object to an entire shop-in-shop theme world. Every customised solution from Wanzl is tailored to optimally suit the customer's individual re quirements, specific products and PoS situation. Werner Kössler, Brand Industry Sales Manager for Individual Displays from Wanzl, developed the current displays for Ritzenhoff & Breker, Spiegelau and Kärcher from the beginning, in close co-operation with the three new customers. Wanzl Displays will be at EuroShop 2011 in Hall 05 / D04 at the POPAI D-A-CH joint stand. www.wanzl-displays.com germany | DISPLAYS Exquisite glass art The Spiegelau name means lifestyle combined with traditional, artistic craftsmanship: wine glasses meeting the ultimate requirements for quality, aesthetics, durability and value, as well as the experience of wine- drinking. For promotion placements at the PoS, Spiegelau chose high quality and re- usable metal displays from Wanzl. And for an individually developed customised solution, the new plug connection mechanism guarantees quick and easy assembly and disassembly, thanks to the variable metal floors. Advertising panels that can be fitted flexibly and exchanged as required support both the branding and individual sales promotions. ↑ CLEANLINESS in focus: Kärcher, cleaning equipment manufacturer Irrigate like the pros The Family-owned Kärcher company, is best known as the worldwide leading supplier for cleaning technology, also has a range of highquality garden irrigation systems. For the new assortment, Wanzl and STI Group have developed the ‘garden shed‘ display together with Kärcher. Hoses, spray lances, spray guns, sprinklers, garden pumps and the full range of accessories can be presented clearly. Built on a wooden Euro pallet sized 1200 x 800 mm, the display simulates a real garden shed on a miniature scale. The components: a display support frame, a set of blister hooks for suspended goods, option ally adjustable wire levels and presentation levels, and a printed cladding bound with cardboard. The basic idea is that the support frame can be used in the long term for everal different activities. If required the s display can also be adapted and flexibly redesigned for seasonal offerings. The same applies to the design and the advertising message on the cardboard-bound cladding. Kärcher supplies this extremely durable 'garden shed' display fully fitted to the retail trade. It is delivered directly to the PoS with a forklift. Upon request, additional baskets permit the sale of loose goods. Wanzl is the service supplier for the new Kärcher display. 27 28 WWW Wanzl Worldwide 10 | 2011 No ↓ creative center: Traders from the Spanish purchasing co-operation Euromadi visit Wanzl 03 Shopfitting pages 28 –38 SPAin | shopfitting shopfitting Extreme differences – identical trends Spanish food retailers visit Germany The trends in food retailing were the central theme on a tour of Spanish retailers in Germany.This tour was organ ised by Wanzl for member firms from the largest Spanish purchasing co-operation, Euromadi. As well as the trends, the differences between both countries came to light very quickly during visits to EDEKA and Marktkauf stores. It all begins with the sheer range of goods on offer. It is obvious that the proportion of fish on sale is four times higher between San Sebastian and Cádiz than in Germany, which is understandable when looking at the cuisine typical of the country. Industry experts are also quickly able to explain the high proportion of own-brand products at Iberian supermarkets, which stands at 25 – 30 %, through the minor importance of discounters in the Spanish market. What Germany and Spain have in common, however, is the convenience trend. But this is catching on at a different rate: compared to ↓ Flying visit: Wanzl also accompanied the Spanish retailers to Marktkauf. The roughly 180 supermarkets of the EDEKA sales division offer a wide range of food and non-food products. Germany, some Spanish regions are clearly more convenience-oriented whereas others are far more traditional. Of the total con venience segment in the Spanish retail trade, over 29 % is located in Madrid and 19.6 % in Catalonia, followed by Andalusia (18.1 %) and the Valencia region (13.7 %). The remainder of the country has only a 19.4 % stake in the convenience sector.* These large regional differences continue with the amount of market participants. Over a hundred players are active in the Spanish food sector, and companies that are no. 1 in one region may not be leading across the next regional border. > * Statistics INDISA 29 30 WWW Wanzl Worldwide 10 | 2011 No 10.5 % 31.1 % 18.5 % Player 1 + 2 Players 3 – 9 Players 10 – 50 39.7 % Remainder ← Regionality in the Spanish food market The market leader in Spain, Carrefour, is number 1 in Catalonia and the Madrid region. Carrefour is in second place in Andalusia, Estremadura and Cantabria. The national number 2, Mercadona, is the market leader in Andalusia, Castile-La Mancha, Murcia and Valencia. Mercadona is in second place in the Balearic and Canary Islands. In the Aragon, Asturias, Cantabria, Ceuta y Melilla, Estremadura, Galicia, Canary Islands and Castile-Leon regions, the market leader is a company that is not one of Spain's top 9 trading companies. market share in % 0.3 % → In brief – Traders from the Spanish purchasing co-operation Euromadi visited Wanzl's Creative Center as well as EDEKA and Marktkauf stores. – The focus was on com paring Spanish and German food retail. ← Concentration in the German food market Germany is a largely divided food market between the two leading retailers, EDEKA and REWE, as well as the retailers in places 3 to 9. 1.4 % 42.1 % Player 1 + 2 56.1 % Players 3 – 9 Players 10 – 50 Remainder market share in % Euro (billions) 150 ← Country comparison Spain's food market is – in terms of turnover – only half the size of the German food market. The main difference is that, apart from the two leading players Carrefour and Mercadona, Spain's food market is evenly divided between a total of around 100 market players. 140 120 90 78.6 75.5 59 60 30 23.5 Player 1 + 2 30 Players 3 – 9 14 8 2 0 SPAIN Total market Players 10 – 50 0.4 Remainder GERMANY ← ← German-Spanish meeting – an exchange of experience ← Award-winning: the Ingolstadt E-Center was named 'Supermarket of the Year 2010'. Naturally, the Euromadi retailers visited this store as well. → Close inspection of shopfitting systems was undertaken by the visitors at Wanzl's Creative Center. › The four largest companies in the country also act exclusively in a price-oriented manner. However, this may go along with the desires of Spanish customers, who want as good a price-performance ratio as possible. But the traders in the Spanish market could have had other options to break away from the competition. This is because Iberian end cus tomers value food considerably more than their German counterparts. Thus, households in both countries spend the same amount on food per month, but Spaniards have only 90 % of the disposable income that the Germans have available. Moreover, there are greater regional variations in income in Spain than between Munich and Hamburg. The Euromadi traders looked suitably inspired by the positioning that they experienced in the Ingolstadt E-Center. The Spaniards informed themselves about questions of design and presentation at EDEKA South Bavaria, as well as clarity and the function areas of the 'Supermarket of the Year 2010'. Guests and hosts shared their expertise regarding the range with equal intensity. Here, too, the Spaniards discov ered a difference: EDEKA's range of goods is considerably more international. This became even clearer during visits to Ingolstadt as well as at Marktkauf in Gersthofen / Augsburg and at EDEKA's Göres store in Nersingen / Ulm. The EDEKA Göres in Nersingen ensured lively discussion amongst the traders from Euromadi. The brand-new store is completely anthracite-coloured and is very elegant. This puts goods even more in the limelight. The EDEKA and Marktkauf stores inspired the traders from Euromadi: they work on concepts that achieve identifying elements and ways and thus bring them closer to the people. This is because the hypermarket is also a model on the Iberian Peninsula whose best days are perhaps long gone. Inner cities and neighbourhood stores interest the food retailers. And here, the Spanish face the same challenges as German retailers. SPAin | shopfitting ↑ Impressive: fresh solutions from Wanzl Shopfitting ← Food in the limelight Guests welcome! Exchanging ideas and networking invigorates business – therefore, Wanzl shopfitting gladly brings together pros from food retail on an international level. At the end of 2010, Spanish retailers from the purchasing co- operation Euromadi visited several German stores. And both sides gained impressions and ideas that cannot be found in any textbook or at any training seminar. Wanzl Shopfitting will continue this programme in the future. Guest speakers from suppliers in the cooling, lighting and check-out sectors are also very welcome at Wanzl's Creative Center. Welcome! If you are interested, please send an e-mail to [email protected] www.wanzl-ladenbau.com 31 32 WWW Wanzl Worldwide 10 | 2011 No ↖ ↑ STRENGTHENED BRAND: Wanzl Shopfitting stages a visually refreshing and completely new impression of the shoe label van Dalen. shopfitting Stylish shoes Wanzl Shopfitting puts van Dalen in the limelight Since 1873, van Dalen has had the quality shoe to match every season and every taste – always in the latest fashion. The traditional Dutch brand creates its own high-quality shoe collection for every season. Alongside this, quality brands such as Hugo Boss, Timerbland, Tommy Hilfiger, Le Coq Sportif, Mexx and Nike are also on offer. Exclusively for van Dalen, Wanzl Shopfitting Netherlands developed a new shop design. As a flagship store, the van Dalen outlet in 's-Hertogenbosch was the first of a total of 42 van Dalen stores to be given the new design: the store presents itself as bright, friendly and inviting, following the conversion. Since then, around two-thirds of van Dalen customers have given top marks to the store in 's-Hertogenbosch. Wanzl has changed a lot at van Dalen in 's-Hertogenbosch: in the 80 square-metre outlet, the routing, floor plans and lighting were completely reworked. The presentation of goods moved to centre stage. At the same time, Wanzl de signed a new walkway for customers using stopper elements that alert customers to particular product offers. Accentuated use of lighting as well as a pleasing choice of colours ensures further attractiveness. The new wall decors are a particular highlight, with textile elements as well as coloured wall ornaments. The highlight: these wall decorations can be arranged very differently in each of the van Dalen stores, exchanged, and, of course, adapted to each season. netherlands | shopfitting ↑ ↑ Corporate identity, newly developed and very ariable: van Dalen uses wall decors with textile elements and v coloured wall ornaments. These can of course be exchanged at will among stores and adapted to the season. ↑ BEFORE THE RE-DESIGN, the van Dalen outlet in 's-Hertogenbosch had a tubular appearance. At busy times, there were problems with space due to the many shoe fitting areas. For this reason, Wanzl Shopfitting gave the walkways a completely new design. 33 34 WWW Wanzl Worldwide 10 | 2011 No netherlands | shopfitting ← ↑ WHITE HIGH-GLOSS FURNITURE AND ROUND FORMS: here, the latest fashion in shoes steps into the foreground. ↑ BROSSOIS PILOT STORE IN HAARLEM: shopfitting solutions from Wanzl. Including flat screens and scent marketing. shopfitting White with blue Modules and light for Brossois Brossois first approached Wanzl Shopfitting during a trade fair. The reason was a planned re-design of Brossois outlets to give a modern, contemporary appearance. The Shopfitting department of Wanzl Netherlands developed a completely new concept, which was implemented in the first pilot store in Haarlem. Transparency for customers is centre stage, combined with an elaborate shelf system including intelligent lighting. Ideal for the shoe industry: the white high gloss furnishing ensures calm presentation and moves the goods into the foreground. Wanzl tailored the complete shop system to the extensive Brossois range of boots, sandals, pumps, slippers and laceup shoes. Every single shelf system developed by Wanzl can be applied as an individual module solution in the other Brossois shops. And the newly-developed LED and CCFL light system is exactly co-ordinated with all the shoe models presented. Portrait of Brossois Brossois is a traditional Dutch company with a history dating back more than one hundred years. In the last century, Brossois started business activities in Zandvoort with a shoe store and offering the services of a bespoke shoemaker. Today, the family company has five locations in the Netherlands, headquartered in Haarlem. Brossois offers an extensive original collection of high-quality shoes as well as models from established shoe brands. What counts for Brossois is the shoe quality, the fit, the wear comfort and of course the price. 35 36 WWW Wanzl Worldwide 10 | 2011 No → Did you know? – The Polish capital is the home of the football club Legia Warsaw, founded in 1916. – The nickname of Legia Warsaw is 'Wojskowi' ('the soldiers'). – In 1970, the former army club enthralled an entire generation of Polish football fans as, with the legendary Kazmierz Deyna, the team reached the semi-finals of the European Cup. In the opinion of many experts, Kazimierz Deyna was one of the best players in the world. – In the 1995 / 96 season, Legia Warsaw became the first Polish team to compete in the UEFA Champions League, reaching the quarter-finals. The side had previously reached the semi-finals of the European Cup and the UEFA Cup Winners' Cup. –H onours: 8 x Polish Champions 11 x Polish Runners-up 13 x Polish Cup winners source: www.legia.com ↑ THE STADIUM IN A BLAZE OF COLOUR: when Legia Warsaw play, the fans show off the club colours of red, white and green. ↑ ↑ PLANNED and realised by the Polish architectural firm JSK Architekci. poland | shopfitting ← ↑ MEETING THE HIGHEST UEFA AND FIFA STANDARDS: Legia Warsaw's new stadium offers places for more than 33,000 fans. And every place has an unobstructed view of the pitch. ← ↑ THE NEW FAN SHOP of Legia Warsaw shopfitting Legia Warsaw New stadium and new fan shop for Legia fans Legia Warsaw's new stadium opened with a top match in summer 2010: Legia Warsaw versus Arsenal. Only 37 minutes after kick-off, Legia Warsaw led through three goals from Alejandro, Cabral and Arthur Jędrzejczyk. The Londoners found their accuracy again soon after and the contest turned into a real goal-fest. The final score was 6 – 5 in favour of Arsenal. But the Legia Warsaw fans appeared more than happy – with the effort of their team as well as with their new stadium. There had been plans for a new stadium as early as the mid-1990s. Back then, Legia got as far as the quarter-finals of the Champions League and celebrated six titles in four years on the domestic front. Even in those days, the former Wojska Polskiego stadium, which has been the home of the club from the capital since 1930, had far too small a capacity. The renovation of the stadium, which cost around € 86 million, finally began in November 2008. In summer 2010, the new arena was inaugurated – and it fulfils current UEFA and FIFA guidelines. Since then, the new home of Legia Warsaw has offered fans completely new levels of comfort: all of the more than 33,000 places, the majority of which are seats, are covered and offer an unobstructed view of the pitch. The main stand, which is preserved as a national monument, will not be demolished but will instead be integrated into the new arena. Other new aspects are the restaurants, the club museum, a chapel and a fan shop that was fitted out by Wanzl Shopfitting. 37 38 WWW Wanzl Worldwide 10 | 2011 No ← ↙ ↓ STABLE AND FUNCTIONAL: the 'duo tech' shopfitting system from Wanzl offers design freedom without limits. In doing so, 'duo tech' combines the classic Wanzl material, wire, with the innovative look of aluminium. This achieves a unique contrast. Combined with wood and glass, an exclusive appear ance is guaranteed. ↑ REDUCING INVENTORY DISCREPANCIES: the fan shop at Legia's new stadium is equipped with the high-quality 'Technoport' entrance system from Wanzl with integrated radar control. At the same time, the exit is secured by a checkout barrier and smart partitions direct customer flow. Legia Warsaw fan shop Legia fans' hearts beat faster in the fan shop at Legia Warsaw's new stadium. In an area of around 225 square metres, the shop presents the world of football. 100 square metres are therefore reserved for the exclusive Legia stand: shirts, scarves, team posters, souvenirs, everything here revolves around Legia Warsaw – in the club colours of red, green and white, of course. Fans can also find an Adidas shop and a showroom. On the opening day of the new stadium, at the game between Legia Warsaw and Arsenal, 8,000 customers visited the shop. A record – on the very first day! Wanzl equipped the Legia shop with the exclusive 'duo tech' shopfitting system in the colours white, aluminium and black. The outstanding effect of the wall shelving and the gondolas puts the Legia merchandise in the limelight. Preview Preview Wanzl Worldwide No 11 Topics in the next magazine You – the customers and partners of Wanzl – can once again look forward to interesting facts, news and trivia in the next Wanzl Worldwide magazine. Topics include: 01 In the Persian Gulf Dubai: the Sharjah Co-operative Society reports on retailing in the United Arab Emirates. 01 02 Environmentally friendly Forward thinker: Wanzl has set up its own environmental committee. Always in the spotlight – nature, resources and of course people. 02 03 Mood Management Appeal to all the senses: music, scent and decoration influence the mood of customers. The purchasing decision then occurs spontaneously at the PoS. 04 nhow Music Hotel Since the end of November 2010, music has been playing on the banks of the Spree in the centre of Berlin: The nhow Hotel, designed by the star architect Sergei Tchoban, has over 300 rooms and two recording studios. There, musicians can go straight from the breakfast buffet to the microphone, amplifier and mixing desk. Wanzl is a supplier to the nhow Hotel. 04 05 Order picking for Nike Nike is one of the leading sport labels worldwide. Everything runs smoothly with Nike trainers. Wanzl has shown itself to be equally ambitious. Wanzl order picking trolleys have recently started being used by Nike in China. 05 03 39 40 WWW Wanzl Worldwide 10 | 2011 No 10 | 2011 No WWW Wanzl Worldwide | Contacts Wanzl Metallwarenfabrik GmbH Bubesheimer Strasse 4 89340 Leipheim, Germany P.O. Box 1129 89336 Leipheim, Germany Phone+49 (0) 8221/ 729 - 0 Fax +49 (0) 8221/ 729 -1000 [email protected] www.wanzl.com Poland Wanzl Sp.z o.o. ul. Mszczonowska 69 05-830 Nadarzyn Phone+48 (0) 22 / 739 73 80 Fax +48 (0) 22 / 739 73 85 [email protected] www.wanzl.pl Europe Subsidiaries Russia / Cis OOO Wanzl Mawy Distribution Altufyevskoye Chaussee 44 127566 Moscow Phone+7 495 / 708 40 90 Fax +7 495 / 708 40 92 [email protected] www.wanzl.ru Austria Wanzl Gesellschaft mbH Deutschstrasse 12 1230 Vienna Phone+43 (0) 1/ 616 25 46 Fax +43 (0) 1/ 616 25 46 20 [email protected] www.wanzl.at Slovak Republic Wanzl SK, s.r.o. Cukrovarská 427 926 01 Sered‘ Phone+42 1/ 317 89 13 81 Fax +42 1/ 317 89 79 28 [email protected] www.wanzl.sk Belgium / Luxembourg Wanzl b.v.b.a. Ambachtenlaan 36 Ambachtelijke zone Haasrode 3001 Heverlee Phone +32 (0) 16 / 40 28 30 Fax +32 (0) 16 / 40 01 69 [email protected] www.wanzl.be Spain Wanzl Equipamiento Comercial, S.L. Poligono Industrial ‘El Pla’ c / Miquel Torelló i Pagès, 58 Nave 1 Apdo. de Correos 1485 08750 Molins de Rei – Barcelona Phone+34 (0) 93 / 680 36 50 Fax +34 (0) 93 / 680 36 52 [email protected] www.wanzl.es Czech Republic Wanzl spol s.r.o. Okr. Olomouc 78347 Hnêvotín 333 Phone+42 (0) 585 / 75 15 55 Fax +42 (0) 585 / 75 15 51 Prague: Phone +42 (0) 244 / 09 07 44 Fax +42 (0) 244 / 09 07 40 [email protected] www.wanzl.cz France Wanzl SAS 21, Rue Westrich BP 30134 67603 Séléstat Cedex Phone+33 (0) 388 57 48 50 Fax +33 (0) 388 92 17 23 [email protected] Paris: Phone+33 (0) 144 75 02 02 Fax +33 (0) 144 75 31 00 [email protected] www.wanzl.fr Great Britain Wanzl Ltd. Europa House Heathcote Lane Warwick CV34 6SP Phone+44 (0) 1926 / 45 19 51 Fax +44 (0) 1926 / 45 19 52 [email protected] www.wanzl.com Hungary Wanzl Magyarorszag KFT Kunigunda u. 58 1037 Budapest III Phone+36 (0) 1/ 387 37 92 Fax +36 (0) 1/ 437 08 50 [email protected] www.wanzl.hu Italy Wanzl Italia S.r.l. Via Del Ferro no 8 / 10, Localita Averolda 25039 Travagliato Phone+39 (0) 30 / 686 39 49 Fax +39 (0) 30 / 686 45 22 [email protected] www.wanzl.com Netherlands Wanzl Nederland b.v. Karolusstraat 4 4903 RJ Oosterhout Phone+31 (0) 162 / 42 22 50 Fax +31 (0) 162 / 45 46 50 [email protected] www.wanzl.nl Switzerland Wanzl (Switzerland) AG Industrie Hegi 2 9425 Thal Phone+41 (0) 71/ 886 90 10 Fax +41 (0) 71/ 886 90 15 [email protected] www.wanzl.ch Ukraine TzOV Wanzl-MAWY Schovkovychna vul. 42-44 01601 Kiev Phone+380 44 / 390 11 12 Fax +380 44 / 390 11 14 [email protected] www.wanzl-mawy.com.ua Europe Representatives Bulgaria Monitor (1) OOD Gotse Delchev 45 Kostenski vodopad str. en B Ap 1 1404 Sofia Phone+359 (2) 952 33 31 Fax +359 (2) 952 26 92 [email protected] Croatia Smeh d.o.o. Zagrebačka cesta 233 10000 Zagreb Phone+385 1/ 3882 668 Fax 385 1/ 3882 674 [email protected] Cyprus P.C. Orinos Ltd. P.O. Box 21285 505 Nicosia Phone+357 (0) 22 / 45 84 00 Fax +357 (0) 22 / 76 76 54 Denmark Expedit a / s Toftegaardsvej 4 P.O. Box 86 8370 Hadsten Phone+45 87 / 61 22 00 Fax +45 87 / 61 23 00 [email protected] Estonia Melton Peterburi Tee 71 11415 Tallinn Phone+372 (0) 6 / 20 50 51 Fax +372 (0) 6 / 20 50 52 [email protected] Finland Expedit a /s filial i Finland Mestarintie 8B 01730 Vantaa Phone+358 207 43 36 40 Fax +358 207 43 36 49 [email protected] Greece Voyatzoglou Systems S.A. 12 km Nat. Road, Athens, Lamia 14451 Metamorfosi Phone+3 (0) 210 / 288 86 00 Phone+3 (0) 210 / 288 86 45 Fax +3 (0) 210 / 288 86 99 Iceland Rými-Ofnasmiðjan ehf. Brautarholt 26 105 Reykjavík Phone+354 (0) 1/ 511 11 06 Fax +354 (0) 1/ 511 11 10 [email protected] Latvia Kompanija Vitrum G. Astras 3a 1082 Riga Phone+371 (0) 7/ 80 23 84 Fax +371 (0) 7/ 80 23 87 [email protected] Lithuania UAB Husas Pramones g. 141 2000 Vilnius Phone+370 5 / 260 74 52 Fax +370 5 / 267 03 40 [email protected] Macedonia MAG Commerce Str. Zelevo 3-3 / 9 1000 Skopje Phone+389 (0) 2 / 307 65 93 Fax +389 (0) 2 / 307 65 93 Mobile+389 (0) 70 26 64 59 [email protected] Malta CRC Creative Refurbishing Centre (Malta) Ltd. Tilio’s Bldgs., St.Paul‘s street Naxxar NXR 4016 Phone+356 21/ 41 94 00 +356 21/ 41 96 00 Fax +356 21/ 41 95 00 Mobile+356 99 47 94 00 [email protected] www.crcmalta.com Norway Expedit Norge a / s Hvamveien 4 2026 Skjetten Phone+47 64 83 13 00 Fax +47 64 83 13 99 [email protected] Portugal Distrol Av. Oscar Monteiro Torres, 37 A-C 1000-216 Lisbon Phone +351 (0) 21/ 79 60 13 6-9 Fax +351 (0) 21/ 796 23 29 [email protected] Romania VOYATZOGLOU SYSTEMS ROMANIA SRL (EUROFIT) Bulevardul Basarabia Nr. 256 Incinta faur Poarta 3 030352 Sector 3 Bucharest Phone+40 (0) 21/ 212 39 90 Fax +40 (0) 21/ 212 39 64 [email protected] Serbia Smeh d.o.o. Lovačka 14 22300 Stara Pazova Phone+381 22 363 637 Fax +381 22 363 980 [email protected] Slovenia Smeh d.o.o. – Gorjupova 13 1000 Ljubljana Phone+386 (0) 1/ 244 08 00 Fax +386 (0) 1/ 244 08 10 [email protected] Sweden Expedit Sverige AB Gårdsfogdevägen 16 SE-168 66 Bromma Phone+46 (0) 8 626 07 70 Fax +46 (0) 8 627 02 11 [email protected] www.expedit.se Chile Porta Nuova S.A. Santo Domingo, 4780 Quinta Normal Santiago Phone+56 (0) 2 / 392 74 01 Fax +56 (0) 2 / 773 21 47 [email protected] Turkey ÜCGE Magaza Ekipmanlari PAZ.SAN.TIC.AS Bursa Oranize Sanayi Bolgesi Kahverengý Cadde No. 16 16159 Bursa Phone+90 (0) 224 / 280 00 00 [email protected] Dominican Republic / Caribbean CORTINOVA, S.A. Edificio Martinez Burgos Ave. Sarasota #24 Ensanche Bella Vista Santo Domingo Phone+1 809 / 537 77 00 Fax +1 809 / 537 79 00 Mobile+1 809 / 399 72 69 [email protected] [email protected] Overseas Subsidiaries Australia Wanzl Australia Pty. Ltd. 97 Highbury Road BURWOOD VIC 3125 Phone+61 (0) 3 / 98 08 22 99 Fax +61 (0) 3 / 98 08 22 66 [email protected] www.wanzl.com China Wanzl Commercial Equipment (Shanghai) Co., Ltd. No. 838 Shu Hai Rd, Song Jiang Industrial Zone (East), Shanghai 201611 Phone+86 (0) 21/ 6760 1558 Fax +86 (0) 21/ 6760 1658 [email protected] www.wanzl.com.cn India Wanzl India Pvt Ltd, No. 714, Siddharth Towers Near Sangam Press Off Karve Road, Kothrud Pune-411038 Phone+91 (0) 20 / 25 45 92 02 Fax +91 (0) 20 / 25 45 92 02 [email protected] www.wanzl.in South Korea Wanzl Korea Ltd. 317, Hyundai Parkville, 108, Guro 5 Dong, Guro Gu Seoul 152-843 Phone+82 (0) 2 / 877 14 31 Phone+82 (0) 2 / 877 14 03 Fax +82 (0) 2 / 877 14 32 [email protected] www.wanzl.com United Arab Emirates Wanzl Middle East FZE Gold & Diamond Park Building 5, Office 110 P.O. Box 262007 Dubai, U.A.E. Phone +971 (0) 4 341 85 55 Fax +971 (0) 4 341 95 95 [email protected] www.wanzl.com Overseas Representatives Ecuador Unikert de Venezuela C.A. Centro Empresarial Torre Humboldt, Piso 14, ofic. 14-02 Urb Parque Humboldt Prados del este 1080 Caracas | Venezuela Phone+58 (0) 2 / 129 75 09 35 Fax +58 (0) 2 / 129 75 01 50 [email protected] El Salvador Guatemala | Honduras BM Marketing S. de R.L. de C.V.Av. San Francisco #16 Bodega #2 | Col. San Francisco Cuautltalpan Naucalpan, Estado de México 53370 Phone+52 55 / 5358-6159 Fax +52 55 / 5358-5011 [email protected] Indonesia PT. Celsius Jaya Jl. Sunter Paradise II Blok K No. 43 Jakarta 14350 Phone+62 (0) 21/ 640 43 13 Fax +62 (0) 21/ 640 43 14 [email protected] Israel R. Goldstein & Co. Ltd. P.O. Box 136 | Kfar Chabad Post 60932 Moshav Safaria Phone+972 (0) 3 / 960 79 18 Fax +972 (0) 3 / 960 79 21 [email protected] Japan CEEV Cooperation Expectation Emotion Viva | Takashio-cho 2-9 Koshien Nishinomiya 6638166 Hyogo Phone+81(0)798 / 46 68 02 Fax +81(0)798 / 46 68 05 Malaysia Panmatex Trading Sdn.Bhd. No.12, Jalan BK 1/ 12 Bandar Kinrara Industrial Park Bandar Kinrara, Off 6 1/ 2 Miles Jalan Puchong 58200 Kuala Lumpur Phone+60 (0) 3 / 80 75 80 08 Fax +60 (0) 3 / 80 75 90 09 [email protected] Argentina Fabrica de Envases Automaticos S.A. Avda. Andrés Rolón 25 47 (1643) Beccar Buenos Aires Phone+54 (0) 11/ 47 43 84 05 Fax +54 (0) 11/ 47 42 21 37 [email protected] Mexico BM Marketing S. de R.L. de C.V.Av. San Francisco #16 Bodega #2 | Col. San Francisco Cuautltalpan Naucalpan, Estado de México 53370 Phone +52 55 / 5358-6159 Fax +52 55 / 5358-5011 [email protected] Australia Brice Australia Pty. Ltd. 19 Evans Street P. O. Box 228 Burwood, VIC 3125 Phone+61 (0) 3 / 98 88 71 25 Fax +61 (0) 3 / 98 88 79 09 [email protected] New Zealand NZ Retail Equipment Ltd 12 Ash Rd, Manukau City P. O. Box 98916 SAMC New Zealand Phone +64 (0) 9 / 262 30 44 Fax +64 (0) 9 / 262 30 6 Peru Unikert de Venezuela C.A. Centro Empresarial Torre Humboldt, Piso 14, ofic. 14-02 Urb Parque Humboldt Prados del este 1080 Caracas | Venezuela Phone+58 (0) 2 / 129 75 09 35 Fax +58 (0) 2 / 129 75 01 50 [email protected] Philippines Target Display Co. Inc. 4th Floor, Ricogen All Season Building 112 Aguirre Street Legaspi Village Makati City, Metro Manila Phone+63 (0) 2 / 891 36 07 Fax +63 (0) 2 / 891 36 09 [email protected] www.targetdisplay.com Saudi Arabia Packaging Equipment & Supplies Co. Ltd. (Zultec) P.O. Box 52721 21573 Jeddah Phone+966 (0) 2 / 670 04 90 Fax +966 (0) 2 / 670 03 41 [email protected] Singapore John Chen (Pte) Ltd. 6 Little Road Singapore 536984 Phone+65 62 85 21 22 Fax +65 62 85 30 68 [email protected] www.johnchen.com.sg South Africa Top Assist 13 (Pty) Ltd. 18C Eastry Road Claremont Cape Town 7708 Phone+27 21/ 683 58 23 Fax +27 21/ 683 58 23 Mobile+27/ 828 24 06 43 [email protected] Taiwan Willington Fabrications Rm 603, Gold Stone Building 380 Lin Sheng North Road Taipei 1045 Phone+886 (0) 2 / 25 11 51 68 Fax +886 (0) 2 / 25 22 25 21 [email protected] Tunisia Multiprotect+ P.O. Box 257 Cité Jamil – Menzah 6 2091 Tunis Phone+216 (0) 21/ 21 88 88 Fax +216 (0) 71/ 88 32 22 [email protected] [email protected] Uruguay Acondicionamiento Integral S.A. Juan D. Jackson 1202 Montevideo Phone+598 (0) 2 / 400 14 14 Fax +598 (0) 2 / 408 66 23 [email protected] Venezuela Unikert de Venezuela C.A. Centro Empresarial Torre Humboldt, Piso 14, ofic. 14-02 Urb Parque Humboldt Prados del este 1080 Caracas | Venezuela Phone+58 (0) 2 / 129 75 09 35 Fax +58 (0) 2 / 129 75 01 50 [email protected] → Additional contacts Contact details of further representatives can be supplied upon request.