Fleet Customer Support

Fleet Customer Support
Committed to Supporting Your Needs
Table of Contents
Ford Business Preferred Network
Helping You Manage Your Fleet ...
Transportation Solutions
Business Preferred Network dealerships are specially
qualified to look after your fleet’s transportation needs,
including sales, service and finance.
4
The programs within this brochure are designed to be used as either
stand-alone applications or can be blended together.
We offer a network of dealerships that operate with your commercial interests
in mind. From efficiencies and time-saving tools to less downtime for your fleet,
Ford Quick Lane Tire & Auto Center
Convenient hours and a “no appointment necessary”
service approach.
5
we have your business needs in mind.
Ford Quality Fleet Care
The Motorcraft Product Advantage
Only Motorcraft maintenance and repair parts have OE specs.
Competitors are forced to “re-engineer.”
Only Motorcraft builds to the exact, original specifications for the part.
Centralized Billing Program Features –
Simplified management for your entire fleet
including non-Ford vehicles.
Parts Billing Program Features –
Provides convenience and control.
Online Invoices and Reports –
Supported through www.qfc.ford.com.
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6
8-10
Motorcraft offers a comprehensive array of products to keep your fleet on the road.
Motorcraft quality means less downtime for your fleet.
Commercial Service PLUS SM
Maintenance and Repair
1. Pay-As-You-Go
2. Guaranteed/Prepaid
3. Plus more…
This brochure is intended to provide general information about Ford Quality Fleet Care,
Business Preferred Network, Quick Lane Tire & Auto Center, Commercial Service Plus and Ford ESP.
11
Ford Extended Service Plan
Peace-of-Mind Protection
Savings on vehicle maintenance,
service and repair costs.
12-14
3
ABOVE ALL, YOU’LL HAVE THE POWER OF FORD MOTOR COMPANY ON YOUR SIDE,
committed to making the Business Preferred Network the nation’s strongest business-to-business
approach to commercial vehicle sales, service and finance.
Your Dedicated Commercial
Account Manager –
Sales:
Commercial Lending
Services –
Finance:
The #1 line-up of commercial vehicles.
Ford Credit has many financing options that
can be tailored to meet your needs*
Get acquainted with the Commercial Account
Manager at your local Business Preferred
Network dealership. You’ll meet a dedicated
sales professional, backed by the entire
dealership, with a powerful commitment
to putting you and your business first.
See the Commercial Account Manager
at your local BPN dealership, or contact
a Ford Credit representative at
www.fordcredit.com/comlend for more
information on these and other programs.
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Transportation Solutions –
Service:
When you’re in the market for new business
vehicles … reliable vehicle service and parts …
the benefits of flexible vehicle financing and
leasing plans … you’ll want to Experience the
Power of the Ford Business Preferred Network!
www.commtruck.ford.com
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CommerciaLease™ – Flexible lease plans
designed with business-friendly features
that satisfy unique business needs. TRAC
(open-ended) and Net (closed-end) leases
are available.
Commercial Line of Credit – Whether you
need 1 or 100 vehicles, Ford Credit can
help you acquire Commercial vehicles.
Commercial lines of credit are available
on Commercial Retail Finance and
CommerciaLease transactions.
Commercial GAPCoverage – Provides
protection when a financed vehicle is
stolen or declared a total loss and the
insurance settlement does not satisfy
the outstanding balance on the vehicle.
* Subject to credit approval.
Quick Lane Tire & Auto Centers provide convenient, affordable service
you can depend on because they work around your schedule, with
quality backed by Ford. At Quick Lane, we know and understand the
special needs of our fleet customers. We know you need your vehicles
on the road to keep your business going. That’s why we offer convenient
hours and a “no appointment necessary” service approach. We’re open
12 hours a day, Monday through Friday, with Saturday hours as well to
service your vehicles after they’ve put in a hard day’s work.
Servicing All Makes and Models
Quick Lane Tire & Auto Centers feature trained technicians well-versed
in vehicle maintenance. Our stores offer the ease and convenience
of an aftermarket repair shop with the quality and commitment of a
dealership service department. We perform all scheduled maintenance
and light repair work on all makes and models using quality parts at
competitive prices.
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Oil & Filter Changes
Brake Inspections & Repairs
Alignments
Shocks & Struts
Air Conditioning Services
Belts & Hoses
Wiper Blades
Alternators
Suspension & Steering
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Name-Brand Tires
Safety Inspections
Battery Test & Replacement
Minor Engine Tune-Ups
Vehicle Check-Up (VCU) Report
Lamps & Bulbs
Cooling System Maintenance
Transmission Service
Ford Motor Company and its dealership body have grown the
nationwide network of Quick Lane Tire & Auto Centers to over
500 locations. Visit www.quicklane.com to find out more about
specific locations and areas.
Ford’s Quality Fleet Care Program (QFC)
Quick Lane Tire & Auto Centers participate in Ford’s Quality Fleet Care
program (see page 6) and are authorized to submit repair orders via
the automated QFC centralized billing process. Also, qualified fleet
customers may be able to set up monthly billing accounts with their
local Quick Lane Tire & Auto Center. Either way, your drivers can stop in
for service, sign off on the repair order and be on their way. The billing
comes directly to your accounts payable department once per month.
www.commtruck.ford.com and www.quicklane.com
Service departments with extended hours,
priority service and a Commercial staff that is
eager to look after your needs. Factory-trained
technicians utilizing genuine parts designed to
fit your vehicle.
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Commercial Retail Finance – Ford Credit’s
“traditional” finance program offers
competitive rates and flexible terms that
suit most business needs.
The Quick Lane Advantage
Business Preferred Network and Quick Lane
Business Preferred Network dealerships understand that satisfied
business customers are fundamental for long-term success. That’s
why they do everything in their power to SATISFY you – again and
again – with powerful transportation solutions tailored for small
and medium-size businesses.
5
Website Features (www.qfc.ford.com):
For those accounts that choose to self-manage their fleets … Ford Quality Fleet Care is a centralized
billing service that provides a cashless payment solution for your maintenance and repair needs on
both your Ford and non-Ford vehicles.
Available 24/7 for program maintenance, fleet support materials, online web billing and links
to other sites such as dealership and Quick Lane locations.
QFC centralized billing provides a consolidated monthly invoice for part purchases or for maintenance
and repair services performed on enrolled vehicles. QFC billing can be used at any participating Ford,
Lincoln and Mercury dealership or Quick Lane Tire & Auto Center in the United States and Canada.
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QFC SERVICE BILLING PROGRAM FEATURES
No enrollment fees
No monthly per-vehicle fees
n Low administrative fees
● Only 4% on customer-pay repairs
● Capped at $40 per repair visit (includes
collision repairs)
● Waived for F-650, F-750 Super Duty or
Ford LCF (Low Cab Forward trucks)
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National glass program
● OEM windshield replacement and mobile
service available
● Over 4,000 installer locations nationwide
● Replacement and mobile service available
as needed … at no additional charge
● Tiered pricing
Controlled spending limits set by you …
the customer
● Ford Warranty and Extended Service Plan
deductibles do not require approval, saving
you time
●
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Competitive-make service billing
● Available for your entire fleet of Ford and
non-Ford vehicles
Your pre-set limits requiring fleet approval are
displayed at Ford dealerships and Quick Lane
locations on Ford’s Online Automated Service
Information System (OASIS)
Ford’s OASIS advantage:
● Eliminates the need for your driver to carry
program identification or “service coupons”
● Displays key vehicle information including
repair bulletins, open recalls, customer
satisfaction programs and Ford Extended
Service Plan information
● Provides recent Ford warranty repairs
performed at any Ford, Lincoln and Mercury
dealership to aid with follow-up repair needs
or service part warranty administration
QFC Parts Billing Program Features
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6
Related Sites – Fast access to those links to
help you locate:
● Ford, Lincoln and Mercury dealerships
● Quick Lane Tire & Auto Center
● Maintenance schedules
● Online business reports
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Electronic Billing – View your current bills
online at your convenience. Download to
Excel and sort your billing by repair order,
date, VIN, unit number, dealership and amount
EFT Payment Available – Provides a safe and
cost-effective payment method. No worry about
your payment being lost or delayed in transit
Reporting – Multiple business reports that
include Ford Extended Service Plan and Ford
warranty events are available online at no
additional charge to fleets with a FIN (Fleet
Identification Number) code. For information
on obtaining a FIN or Ford Web ID, go to
www.qfc.ford.com and click on the ID
Enrollment tab
For fleets that re-power vehicles, QFC Parts Billing
can be used for your convenience.
Now with
NO COMMERCIAL
EXCLUSIONS
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Nationwide Warranty
● Ford and Motocraft® remanufactured gasoline
engines and transmissions are covered by a
3-year/100,000-mile warranty.*
● Remanufactured diesel engines are covered by
a 2-year/unlimited-mileage warranty.*
● No commercial exclusions.
* See dealership for limited-warranty details.
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No-risk Core Return
● With our no-risk core return policy, you never
have to worry about extra charges if your
engine or transmission core is damaged.
100% core credit is always provided – never pro-rated.
Returned core must be the same part as assembly
purchased. Core must be 100% complete, with all parts
attached, all fluids drained, and returned in original package.
A dedicated parts account code and card issued for your convenience
3% administration fee charged on all purchases except
Ford engine and transmission purchases ($40 per assembly)
All purchases require authorization by your designated
company representative
For more information call 1-800-392-7946.
Be sure to ask about the National Powertrain Network for same-day or next-day delivery.
www.qfc.ford.com
QFC Parts Billing program extends the same convenience from the dealership Service Department to
the dealership Parts Department. QFC billing allows for parts to be purchased over-the-counter at any
Ford, Lincoln and Mercury dealership in the U.S. This optional program has added features such as:
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Credit Application – Download the QFC Credit
Application for quick and easy enrollment
into QFC
Ford Quality Fleet Care
QFC CENTRALIZED BILLING PROGRAM FEATURES
7
Online Business Reports
Various business reports are available online at no added cost for fleets with a Ford FIN code. A valuable
and secure source of information, online reports can be viewed or printed. Examples include:
n Fleet Business Report
n Repair Category Report
n Vehicle Repair Analysis Report
n Recall Report
To register for Quality Fleet Care Online Reporting, visit www.qfc.ford.com or contact Quality Fleet
Care at 1-800-367-3221.
Monthly Invoice
Ford Quality Fleet Care Program
INVOICE
Compiles total amount due
for the month’s billing
To:
ABC FLEET
000000/00000
123 MAIN ST
DEARBORN, MI 48124
Replaces multiple invoices
Saves processing time
n Document can be used to
submit to your accounts
payable department
n
Period: May 2008
1XXXXXXXXXXXXXXXX 245095 00000
Dealer Name
Parkway Ford, Inc.
1XXXXXXXXXXXXXXXX 221154 00000
1
Martin Family Ford
Lincoln Mer
10
1
Total
2
1,827.21
406.39
2Period: May,
12 20082,233.60
Repair Category Description
Note: Sorted by Customer Pay repair value
Ford Confidential - Ford and Fleet Access Only
0
0
05 - BRAKE
0.00
04 - ELECTRICAL
09 - WHEEL/TIRE
Value of
Repairs ($)
Number of
Vehicles
839
77,052.77
3
3
11
13
2,217.03
4
4
483.87
14
14
350.27
54
56
1
1
119.53
2
2
01 - LUBE PART
Repair Date
Fleet Code: 000000
Repair Description
06 APR 2007
15 - MISC
80963
80963 16 MAY 2007 08 - TRANSMISSION
00000
MAIN STREET FORD
80963 16 MAY 2007 15 - MISC
00000
Allan Vigil Ford
78291
05 APR 2007
15 - MISC
00000
Allan Vigil Ford
78291
05 APR 2007
04 - ELECTRICAL
00000
SIGNATURE LINCOLN-MERCURY
38741
08 MAY 2007 08 - TRANSMISSION
00000
SIGNATURE LINCOLN-MERCURY
38741
08 MAY 2007 15 - MISC
00000
MAIN STREET FORD
38741
08 APR 2007
08 - TRANSMISSION
362.88
279.02
36.88
Ford Quality Fleet Care
567
Vehicle Repair Analysis Report
MAIN STREET FORD
12
118.51
VIN: 1XXXXXXXXXXXXXXX
Mileage
West Ford
2
603.43
1
0
00000
3
15
1
0
00000
6
2,492.33
1
1
12 - EXHAUST
14
1
11 - AIR CON
07 - SHOCK
08 - TRANSMISSION
Fleet Name: ABC FLEET
509
2
02 - TUNE UP
0 Fleet Code:0 000000
ESP
Number of
Repairs
3
13 - BATTERY
0
0
6
14 - BODY
0
Ford Quality
Fleet
Care
0.00
0
0
Repair Category Report - USD
14
03 - ENGINE
Total
0.00
0
Customer Pay
Number of
Number of
Vehicles
Repairs
06 - SUSPENSION
Total
0
0
15 - MISC
Dealer
Fleet account unit number
n Vehicle Identification Number
n Fleet approval for repairs
n Servicing location
n Repair mileage
n Dealership repair order number
n Totals
n
Fleet Name: ABC Fleet
Customer Pay
ESP
Warranty
Number of Number of
Value of Number of Number of Value of Number of Number of
Vehicles
Repairs Repairs ($)
Vehicles
Repairs Repairs ($)
Vehicles
Repairs
1
52.57
270.13
5,950.58
6
14
6
15
53
54
11,190.67
26
14
15
2,677.55
29
29
3,327.86
56
58
956.81
1
1
1
1
12
2,110.22
1
504.84
1
31.67
24
9
9
25
9
Fleet Central Billing
$3,385.72
$203.19
Total Canadian GST/PST:
$0.00
Total Canadian PST:
$0.00
Total Canadian QST:
$0.00
Total Administration Fee:
$98.07
Total Amount:
$3,686.98
Please Make Check Payable To:
Please include Invoice No GSM711111
on check remittance when submitting payment.
717
41,677.66
10
8,307.58
14
14
0
0.00
2
2
80,854.05
200
204
0
0.00
3
899
84,169.10
866
0
10
3,322.00
3
526.48
902
8
0
0.00
0.00
0.00
605.06
0.00
0.00
0.00
622.79
0.00
0.00
5,402.71
Ford Quality Fleet Care
0.00
0.00
1,450.00
Recall Claim Report
0.00
0.00
Currency: USD
VIN
2XXXXXXXXXXXXXXXX
2XXXXXXXXXXXXXXXX
2XXXXXXXXXXXXXXXX
2XXXXXXXXXXXXXXXX
2XXXXXXXXXXXXXXXX
RONO
168306
697374
043870
159509
017544
Service Recall#
03S09
03S09
03S09
03S09
03S09
Fleet Code: 000000
Month: May
Repair Date
2007-05-31
2007-04-09
2007-05-10
2007-04-11
2007-04-19
Invoice#
RepairNotificationSeq# Billable Amount Total
GSE701003
183
0.00
GSE701003
179
0.00
GSE701003
161
0.00
GSE701003
163
0.00
GSE701003
172
0.00
Total Billable Amount
Note: Sorted by Fleet/Sub Fleet Code And Dealer Code
Ford Confidential - Ford and Fleet Access Only
8
Attn: FLEET ADMINISTRATOR
Services
Provided by
Repair
Mileage
Repair
Date
Repair
Order
Repair
Cost
Total
Tax
Admin
Fee
0001
Unit
12345
1FAFP53XX5F233919
WEST FORD
17390
05-Apr-07
051756
0.00
0.00
0.00
0002
12345
1FAFP53XX5F233919
WEST FORD
17055
02-Apr-07
053283
0.00
0.00
0003
13579
1FAFP40XX1F234066
ELM FORD
20879
02-Mar-07
151195
0.00
0.00
0.00
0.00
0004
24680 1FAFP40XX1F235816
STATE FORD
34522
12-Feb-07
040161
23.95
1.44
1.20
26.59
0005
15935
Stebbins Ford
14046
21-Apr-07
017513
56.26
2.82
62.46
29-Apr-07
077734
0006
0007
VIN
No
78693
25365
Fleet Approval
1FAFP40XX1F235200
1FALP40XX1F233914
632598
389562
MAC FORD
1FAFP40XX1F234142
RIVER FORD
19951
11-Apr-07
1573.88
0.00
0.00
3.38
94.44
35.00
0.00
1703.32
364142
0.00
0.00
0.00
0.00
0008
85742 1FAFP40XX1F239850
446112
BLUE FORD
19787
08-Apr-07
351665
1235.88
74.16
35.00
1345.04
0009
52896
1FAFP40XX1F235753
458236
John Mass Ford
19938
29-Apr-07
133581
106.92
6.42
5.34
118.68
0010
63956
1FAFP40XX1F234031
Jack Smith Ford
23973
Total
20472
04-Apr-07
22867
26-Apr-07
146358
40.90
2.46
2.05
45.41
0011
10959
1FAFP40XX1F234093
568742
CASS FORD
007531
57.69
3.47
2.89
64.05
0012
11052
1FAFP40XX1F235681
897568
PEAR FORD INC.
29780
04-Apr-07
236780
225.94
13.56
11.30
250.80
0013
12119
1FAFP55XX1W120169 658569
Ridge Ford
36810
05-Apr-07
073565
64.30
3.86
2.47
70.63
$203.19 $98.07
$3,686.98
Fleet company
n Service provider
n Vehicle data including VIN and
your assigned unit number
n Description of performed repairs
n Ford part and labor codes
n Condition code – Describes the
condition of the replaced part
n Parts quantity
n Unit price – Labor and/or part price
n Tax and total
0.00
Please make check payable to:
Ford Quality Fleet Care
Dept 121801
PO Box 67000
Detroit, MI 48267-1218
To:
ABC FLEET - 000000/00000
123 MAIN ST
DEARBORN, MI 48124
Attn: Fleet Administrator
Fleet Invoice No: GSM711111-0013
Prior Approval Limit: $50.00
Currency code: USD
Invoice Date: 01-May-08
Payment Terms Net 30 Days from Invoice Date
Ford Quality Fleet Care Program
REPAIR NOTIFICATION
Service Provided By:
Ridge Ford – 00000
123 Maple Street
Dearborn, MI 48121
(313) 321-8468
Participating Business Preferred Network Dealer
Vehicle Data:
VIN:
1FAFP55XX1W120169
Unit Number: 12119
License Plate: XXX123
Driver: Jane Doe
Plan:
2007 New Quality Fleet Care Only
Options:
<None>
Model: 2001 TAURUS
Expiration Miles: 999,999
Expiration Date: 24-Sep-2010
Service: Dealer Service
Repair Date: 05-April-2008
Repair Miles: 36,810
Repair Order No: 073565
Fleet Approvals: 658569
Line Description
Part/Labor
Code
Condition
Code
Comments: OIL AND FILTER CHANGE
R1
1 FILTER ASY – OIL
2 OIL – ENGINE
3
FL 400S
XO5W20QSP
Labor
82 Misc. (spec. claims)
Quantity /Time
Comments: TIRE ROTATION
R2
1 Tire
2
TIRE
Labor
82 Misc. (spec. claims)
Comments: CHANGE AIR FILTER
R3
1
2 Element Asy – Air Cleaner
3
9601
FA 1683
Labor
82 Misc (spec. claims)
Unit
Price
1
5
0
1
Repair
Cost
3.98
2.55
15.00
3.98
12.75
15.00
14.95
14.95
0.00
7.62
10.00
0.00
7.62
10.00
$ 64.30
Please refer to Invoice GSF500578-0012 for additional repair detail
Admin Fee:
$2.47 Tax:
$3.86
Total:
$ 70.63
Page 20 of 20
www.qfc.ford.com
Note: The report maintains a vehicle's repair history of claims processed through Quality Fleet Care.
Fleet
Dealer Code
Note: Sorted by Repair Date
00000
000000/00000
Ford Confidential - Ford and Fleet Access Only
00000
000000/00000
00000
000000/00000
00000
000000/00000
00000
000000/00000
Year: 2008
Attached Invoice No:
GSM711111
01-MAY-2008
Attached Invoice Date:
Payment Term Net 30 Days from Invoice Date.
Overdue invoices will be assessed a 2%
Service Fee.
ABC FLEET - 000000/00000
123 MAIN ST
DEARBORN, MI 48124
Consistent, easy-to-read
format includes:
n
0.00
Ford Quality Fleet Care Program
REPAIR NOTIFICATION SUMMARY
To:
Repair Detail
2
8
0
Name:
ABC
Fleetvalue
Note: Sorted by Fleet
Customer
Pay
repair
Ford Confidential - FordRepair
and Fleet
Access Only
Value
Customer Pay
ESP
2,724.86
Payment Term Net 30 Days from Invoice Date.
Overdue Invoices will be assessed a 2%
Service Fee.
Please call 1-800-367-3221 if balances are not paid in full
$3,385.72
9
9
9
2
26
690
0.00
0
18
Value of
Repairs ($)
Warranty
Number of Number of
Vehicles
Repairs
01-Jun-2008
Total U.S. Sales Tax:
A summary of all current
repairs charged to your fleet
during the billing period.
It provides:
Fleet Code: 000000
Ro No Dealer Code
01-May-2008
Due Date:
Total Repair Cost:
n
Repair Summary
Ford Quality Fleet Care
Fleet Business Report - USD
GSM711111
Invoice No:
Invoice Date:
Attn: FLEET ADMINISTRATOR
Dept 121801
Ford Quality Fleet Care Program
PO Box 67000
Detroit, MI 48267-1218
Tele: 1-800-367-3221
Vin
Ford Quality Fleet Care
Monthly Service Invoices
9
To:
ABC FLEET
000000/00000
123 MAIN ST
DEARBORN, MI 48124
Attn: FLEET ADMINISTRATOR
Monthly Invoice
Compiles total amount due for
the month’s billing
n Replaces multiple invoices
n Saves processing time
n Document can be used to submit to
your accounts payable department
Keep Your Business Moving
Quality Fleet Care Parts
INVOICE
Invoice No:
QSE0700001
Invoice Date:
01-May-2008
Due Date:
01-Jun-2008
Fleet Central Billing
Total Cost:
$15,520.53
Total U.S. Sales Tax:
$931.24
Total Administration Fee:
$465.62
Total Amount:
$16,917.39
Please Make Check Payable To:
Please include Invoice No QSE0700001
on check remittance when submitting payment.
Dept 121801
Quality Fleet Care
PO Box 67000
Detroit, MI 48267-1218
Tele: 1-800-367-3221
Payment Term Net 30 Days from Invoice Date.
Overdue Invoices will be assessed a 2%
Service Fee.
Please call 1-800-367-3221 if balances are not paid in full
Purchase Summary
A summary of all current purchases
charged to your fleet during the billing
period. It provides:
n Account number
n Approval number per purchase
n Purchase location
n Totals
To:
Attached Invoice No:
QSE0700001
Attached Invoice Date:
01-May-2008
Payment Terms Net 30 Days from Invoice Date
Overdue Invoices will be assessed a 2%
Service Fee.
Attn: FLEET ADMINISTRATOR
Approval
Number
0001
0002
0003
785652
459697
393939
Dealership
Info
Ridge Ford
Ford 567
LM Dealer
Purchase
Date
Purchase
Order
Cost
Tax
Admin
Fee
Total
01-Apr- 07
30-Apr -07
06-Mar-07
060762
963201
632598
4,479.27
10,520.63
520.63
268.76
631.24
31.24
134.38
315.62
15.62
4,882.41
11,467.49
567.49
$ 15,520.53
$ 931.24
$ 465.62
$16,917.39
Purchase Detail
The top portion of the purchase
notification identifies:
n Fleet company
n Service provider
n Billing information
Please make check payable to:
Ford Quality Fleet Care
Dept 121801
PO Box 67000
Detroit, MI 48267-1218
Account Info:
ABC FLEET – 000000/00000
123 MAIN ST
DEARBORN, MI 48124
Attn: FLEET ADMINISTRATOR
Invoice No: QSE0700001-0001
Currency Code: USD
Invoice Date: 01-May-2008
Line Description
Quality Fleet Care Parts
PURCHASE NOTIFICATION
Dealership Info:
Ridge Ford – 00000
123 Maple Street
DEARBORN, MI 48121
(313) 321-XX68
Participating Business Preferred Network Dealer
Purchase Date: 01-April-2008
Order No: 060762
Approval Number: 785652
Part Code
Quantity
Billing Info:
Billing Number: Q000FC01XX0
Authorized By: James Bond
Plan:
QUALITY FLEET CARE-PARTS PURCHASE
PROGRAM
Unit Price
Cost
Comments: Parts Over the Counter purchase
R1 1 Fleet Part Sales
2 Rotor Assembly
3 Stator Assembly
4 Module – Ignition
Partsale
DR374B
E9TZ 12A112A
E8DZ 12A297A
0
10
25
50
0.00
4.72
33.95
71.67
0.00
47.02
848.75
3,583.50
$ 4,479.27
Admin Fee: $134.38
n 24-hour
maintenance management
and emergency on-road assistance
n Replacement vehicle assistance
n Service reminders via coupon book,
phone call or e-mail
n Customized vehicle management reports
available online
n Flexible
enrollment for vehicles with unique
additional equipment or usage requirements
n Budget control and cost-reduction potential
n One billing statement covering all vehicles’
maintenance and services (except vehicle
finance or lease charges)
Tax: $268.76
Total: $ 4,882.41
Car and Light Truck Maintenance
Management Program
n Vehicle
engineering and equipment
specification advice and consultation
(through your dealership)
n Vehicle identification advice and assistance
n Preventive maintenance schedules and
reminders based on usage and mileage
n Cost control and management of all
maintenance and repairs at point of sale
n Fleet evaluation reports
n Replacement vehicle assistance
n Ford warranty recovery assistance
Medium and Heavy Truck
Maintenance Management Program
(F-550 and Up – 16,001 GVWR
and Higher)
Includes all the features of the Car and
Light Truck Program, plus:
n
rescheduled, proactive maintenance
P
managed by Commercial Service PlusSM
headquarters
Two Ways to Pay:
“ Pay-As-You-Go” – Pay for maintenance or service as it is incurred. The amount is added to the
Commercial Service PlusSM monthly combined invoice
n “Guaranteed/Prepaid” – All maintenance or service is included in the Commercial Service PlusSM
monthly charge and is “guaranteed” not to increase over the term of the service agreement. This
option is only available on normal-use vehicles (does not cover severe or off-road use) and does
not cover vehicle abuse, physical damage or similar misuse of the vehicle
n
Commercial Service PlusSM services are provided by your Ford Motor Company dealership
or through other national vendors. Your driver incurs no out-of-pocket expense at their point
of service.
For more information, contact your local Ford, Lincoln and Mercury dealership.
www.fordcsp.com
The bottom portion of the purchase
notification identifies:
n Comments – From dealership regarding
parts purchase
n Part code – Parts purchased
n Quantity – Number of parts purchased
n Unit price – Part price
n Cost – Total amount for parts purchased
Whether your fleet has cars, light, medium or heavy duty trucks, the flexible maintenance and
service program can help keep your fleet and business moving with:
Commercial Service PlusSM Management Options:
Quality Fleet Care Parts
PURCHASE NOTIFICATION SUMMARY
ABC FLEET – 000000/00000
123 MAIN ST
DEARBORN, MI 48124
A reliable fleet is essential whether your business runs on one vehicle or 100. You need vehicles
you can count on to be out there every day. That’s where Ford Commercial Service PlusSM can help.
It’s a Fleet Management Program only available on Ford Credit financed or leased vehicles*
Quality Fleet Care and Commercial Service PlusSM
QFC Parts Billing
Monthly Invoices
*Subject to credit approval, may be available on non-Ford vehicles.
10
11
Budget your fleet expenses easily and accurately. Lock in tomorrow’s costs at today’s rates
and pre-pay vehicle maintenance expenses if you choose. Plus, no matter which plan you
select, Ford ESP offers these additional benefits*:
Component Protection
n
Repair cost protection for many major
vehicle components ... from 13 to
500+ components depending on the
plan selected
First-Day Rental Option
n
n
Emergency Roadside Assistance
n
Emergency Roadside Assistance includes
tire change, lockout, out-of-fuel, battery
jump-start and towing assistance of up
to $100 per occurrence, Travel Expense
Reimbursement (up to $500 and three days
per occurrence) and Destination Assistance
(up to $75). See your dealership for details
Deductible Options
n
Rental Car Reimbursement
n
If your vehicle is inoperable and must
be kept overnight for a repair covered by
the Ford New Vehicle Limited Warranty,
Ford ESP or Customer Satisfaction Programs
involving an ESP-covered component,
you will be reimbursed up to $30 ($36 for
Lincoln) per day for up to 10 days
n
An option for commercial vehicles. Provides
up to $75 per day for up to 10 days
On PowertrainCARE, BaseCARE,
ExtraCARE and PremiumCARE plans, a
$100 deductible is standard. $0, $50 and
$200 deductible options are also available
(75,000- and 100,000-mile plans only).
The Premium Maintenance Plan has a
$0 deductible
Transferable
n
If you sell the vehicle, the remaining
coverage can be transferred to a new owner
for a nominal fee. This can add to the resale
value of the vehicle
Backed by Ford
Most importantly, ESP is backed by Ford
and honored at participating Ford, Lincoln
and Mercury dealerships in the United
States and Canada
*Certain exclusions/differences apply.
See your dealership for details.
PremiumCARE – Offering extensive coverage for your service needs on 500+ components:**
• Engine
• Transmission
• Front-Wheel Drive
• Rear-Wheel Drive
• Steering
• Brakes
• Front and Rear Suspension
• Electrical
• Air Conditioning and Heating
• High-Tech
• Safety
• Ford Audio
• Emissions
Wear Coverage is part of Premium Maintenance at No Additional Cost
Covers six wear items – spark plugs (except in California), shock absorbers, clutch disc,
engine belts and hoses, brake pads and linings, wiper blades.
C OV E R S
500+
COMPONENTS
**See exclusions on next page.
ExtraCARE*
n
ExtraCARE – Provides you with essential coverage of 113 components, from engine to transmission to climate control:
• Engine
• Brakes
• Transmission
• Front and Rear Suspension
• Front-Wheel Drive
• Electrical
• Rear-Wheel Drive
• Air Conditioning and Heating
• Steering
• High-Tech
BaseCARE*
Covers 84 Major Components:
• Engine
• Front and Rear Suspension
• Rear-Wheel Drive
• Brakes
• Front-Wheel Drive
• Air Conditioning and Heating
84
• Transmission
• Electrical
• Steering
COMPONENTS
C OV E R S
60
Covers 60 Major Components; excludes non-Ford engines and transmissions. Designed as
wrap-around coverage:
• Front and Rear Suspension
• Brakes
• Electrical
• Rear-Wheel Drive
• Air Conditioning and Heating
• Steering
COMPONENTS
PowertrainCARE*
n
113
COMPONENTS
C OV E R S
BaseCARE Cab & Chassis for F-650/750*
n
C OV E R S
C OV E R S
29
Covers 29 Critical Powertrain Components:
• Engine
• Transmission
• Front-Wheel Drive
• Rear-Wheel Drive
Diesel Engine CARE* & Diesel Engine CARE Plus*
For 6.0, 6.4, and 7.3 Liter Power Stroke Engines
n Covers 13 Engine Components
n Covers 21 Engine Components
*Certain restrictions and exclusions apply. See your dealership or your plan provisions for details.
COMPONENTS
C OV E R S
C OV E R S
COMPONENTS
COMPONENTS
13
21
www.ford-esp.com
Premium Maintenance Plan
Provides for scheduled maintenance service recommended in the
vehicle’s Scheduled Maintenance Guide for the time/mileage selected.
Premium Maintenance may be purchased as a stand-alone plan
or purchased with any new ESP plan from Ford.
12
n
n
n
Enhanced Rental Reimbursement
Optional first-day rental is available with
repair and maintenance plans. Provides
up to two days’ additional rental
Consider first-day rental or the enhanced
rental benefit option
PremiumCARE*
Ford Extended Service Plan
Why Ford Extended Service Plan (ESP)?
13
Mechanical: Service adjustments and cleaning, batteries of all
types, belts and hoses, brakes (front hub, drums, shoes, linings,
disc rotors, pads), coolant, exhaust system (includes catalytic
converter), filters, fluids, lubricants, lights (bulbs, sealed beam,
lenses), manual clutch disc, shock absorbers, spark plugs and
wires, squeaks and rattles, tires, tune-ups, wheel balancing,
wheel alignment, wiper blades, and compressed natural gas/
liquid propane fuel system components.
Exterior: Service adjustment (glass and body parts) bright
metal bumpers, door handles, glass, moldings, ornamentation,
paint, rust, sheet metal, structural underbody framework,
sideview mirrors (glass and housing) water leaks, wind noise,
weatherstrips, wheel covers and ornaments, wheel studs,
convertible top, fabric, liners, zippers and fasteners.
Limousine:
Selected ESP coverage is available, depending on
vehicle type. To be eligible for ESP coverage, and New
Vehicle Limited Warranty coverage, vehicles must be
ordered to be converted by an authorized Qualified
Vehicle Modifier (QVM).
Specific ESP plans are available for Ford-approved
police vehicles ranging from 3 years/60,000 miles
to 5 years/100,000 miles of coverage.
Commercial Trucks:
Plans tailored for commercial trucks are also available,
ranging from Power Stroke diesel to Ford LCF plans.
See your commercial truck dealership for details.
1-800-34FLEET (1-800-343-5338)
Option #1: To apply for FIN/Web Support
Option #2: Order Status, Invoicing, Government Program Inquiries
Option #3: Fleet Service Warranty & Vehicle & Repair Inquiries
Option #4: Rental Car and Rental Insurance
Important Numbers:
Quality Fleet Care (All Questions): 1-800-367-3221
Interior: Buttons, carpets, dash pad, door and window
handles, knobs, rearview mirror (glass and housing), trim
and upholstery.
Motorhome Customer Roadside Assistance Center: 1-800-444-3311
Ineligible Vehicles:
Owner Guides/Shop Manuals Order Department: 1-800-782-4356
See your Ford, Lincoln and Mercury dealership for unique exclusions. The following vehicle uses are ineligible for all makes
and models:
Taxis, limousine/livery, rental vehicle used for competitive driving/racing/off-road use, all performance modified vehicles
(e.g., Roush Stage2/Stage3/427R, and Saleen modified vehicles), 4x2-equipped vehicles modified with 4x4/AWD capabilities,
electric vehicles, all compressed natural gas or liquid propane gas vehicles, vehicles manufactured for sale outside the United
States and Canada, vehicles in which the odometer has been altered/broken/repaired/replaced so that the actual mileage cannot
be determined, vehicles in which the Original Factory Limited Warranty has been voided, in whole or in part; the vehicle has a
branded title, totaled or salvaged, the VIN cannot be identified, any other vehicles not specifically referenced on the Vehicle Index
except new released models found on the ESP website.
Ford Extended Service Plans are subject to change without notice, and plan availability, benefits and coverage may vary by state.
See your participating dealership for details. Florida dealerships only: In Florida, ESP is a Service Contract from Ford Motor Company
on all Ford, Lincoln and Mercury vehicles. Ford Motor Company’s license number is 60018. Ford ESP contracts on all other vehicles
is from The American Road Company, Dearborn, MI, 48121. Certificate of Authority #09079. Illustrations used in the brochure
are for graphic representation only. Repairs needed to any engine, transmission/transaxle and final drive components caused by
or resulting from a defect in a non-Ford component such as an aftermarket-installed turbocharger/supercharger are not covered.
In some cases, the use of Ford Authorized Remanufactured parts is required following expiration of the New Vehicle Limited Warranty.
14
Fleet Service Hotline:
Police Vehicles:
Business Preferred Network: 1-888-276-4088
Extended Service Plan: 1-800-521-4144
Powertrain Hotline: 1-800-392-7946
Online Service Information:
Ford Fleet: www.fleet.ford.com
Extended Service Plan: www.ford-esp.com
Quality Fleet Care: www.qfc.ford.com
Business Preferred Network: www.commtruck.ford.com
Quick Lane Tire & Auto Centers: www.quicklane.com
Ford Extended Service Plan and Important Contact Information
**These are the only components not covered
by ESP PremiumCARE.
www.fleet.ford.com
(under Maintenance tab)
commtruck.ford.com
quicklane.com
FCS-35541-09
To order additional copies, please call 1-800-367-3221
or order online at www.qfc.ford.com.
62800_01
qfc.ford.com
fordcsp.com
ford-esp.com