Consistent with Aviva Canada`s commitment to the broker channel

Consistent with Aviva Canada’s commitment to the broker channel and
delivering underwriting excellence, Maurice Tulloch, President and CEO,
is pleased to announce the following appointments.
Tom Reid:
Senior Vice President,
Broker Distribution,
Western Canada
Mark Rouleau:
Vice President,
Underwriting,
Western Canada
Tom is responsible for the growth and
performance of our business in Western Canada,
including our personal, group, commercial and
specialty business. He brings strong industry
experience to Aviva, with a proven track record
in both company and broker environments.
Mark returns to Western Canada responsible
for commercial and personal lines underwriting
in the region. Mark has broad industry
experience, lead our Calgary office from 2006
and for the past year has been responsible for
our product management function in Toronto.
Tom holds an MBA and a BASc in Chemical Engineering.
Mark is a FCIP and holds a CRM.
Steve Cohen: Senior Vice President, Personal Lines Underwriting and Pricing
Steve is responsible for the overall strategy and profitability of our entire personal lines
portfolio, ensuring our products are priced, designed and underwritten to meet the needs
of brokers and policyholders. He joined Aviva in 2006 and has lead the implementation
of significant pricing and underwriting programs, including the Ontario auto reform.
Steve is a Fellow of the Canadian Institute of Actuaries and the Casualty Actuarial Society.
Joe Vachon: Executive Director, Broker Distribution, National Commercial & Ontario GTA
Joe joins Aviva to lead our Ontario GTA region, with an additional mandate to lead our
commercial lines partnerships with national and corporate brokers. His 25 years of insurance
industry experience from across North America will be a valuable addition to the Aviva team.
Joe holds a BSc.
Elan Satov: Vice President, Personal Lines Underwriting
Elan is responsible for personal lines underwriting policy guidelines and system implementations.
He has extensive knowledge of the insurance industry through his previous experience as
a lead consultant and involvement in managing large business transformation programs.
Elan has an MBA and is a member of the Professional Engineers of Ontario.
Aviva Canada Inc. is one of the leading Property and Casualty insurance groups in Canada, providing home, automobile, recreational vehicle, group
and business insurance to more than three million customers. The group has more than 3,300 employees, 40 locations, 1,700 independent broker
partners and is a wholly-owned subsidiary of UK-based Aviva plc, the world’s six-largest insurance group. For more information visit avivacanada.com.
Aviva and the Aviva logo are trademarks of Aviva plc and used under license.
stan Sauerwein techwatch
W
A firm’s top 10
web nightmares
©iStockphoto.com/mediaphotos
firms questioned found keeping security up-to-date was the
e’ve been reporting on the growth of Internet usbiggest technical challenge. Typically, in-house web filters
age for years as a way of reminding readers that it’s
and anti-malware systems need regular updates. Who does
a market channel not to be ignored. Sometimes,
that in your shop?
though, we have to do a little navel gazing and look
5.You face legal risks from having employees visit inappropriat how all that technology affects business management.
ate websites, and it doesn’t have to be porn. It can be music
Almost 75 per cent of Canadians use the Internet. In 2000
downloads or on-the-job employees posting something
only about 12 per cent of Canadian households had a broadinappropriate on Facebook or MySpace.
band connection. What a shift in a decade! We now have 25
6.You have the potential of accidental disclosure of confidenmillion people using an Internet application besides e-mail
tial information online.
and nearly every Canadian company has access to the Internet.
7.Keeping Internet bandwidth
Employees expect to have access
freed up for legit business use
at work. And now vendors are
and stopping employees from
making it possible to use teleusing unauthorized web-based
phones to do our work between
apps. Those cute videos of
meetings or appointments when
dancing puppies may seem
we’re away from the office.
harmless enough, but streamIn October, for example, Keal
ing audio and video is a huge
Technology announced that its
bandwidth thief. Surveys have
applications are now complishown as much as 23 per cent of
ant with Apple mobile digital
a firm’s bandwidth is being used
devices, including iPad. Keal
for non-work Internet access.
clients operating in the Applica8.Even if your business has
tion Service Provider environeffective in-house systems to
ment can now access all hosted
monitor and control web access
applications on several Apple
and to protect web users from
devices, including iPad, iPhone
malware, it’s not likely you
and iPod touch.
cover remote users working
Keal applications work within
on laptops and home workers
iPad-rich features like Multioperating outside the corporate
Touch screen that lets users navifirewall equally well. Employees
gate, type and expand viewing
remotely accessing your web
areas by touch. Brokers can use
You face legal risks if on-the-job employees visit inapproprimail and instant messaging
any available wireless hotspot to ate websites, download music illegally or post inappropriate
represent a huge concern. For
connect to Keal’s applications
comments on social networking sites.
instance, chances are, if you ask
or optional 3G/4G connectivity
employees if they use the same computer to surf the web as they
which uses cellphone signals when Internet is not available.
use for online banking, you’d get a nod. Well, doing that could
What challenges does tech create for our industry? We gave it
result in being a victim of fraud. Threatpost.com reported that in
some thought and came up with a list of 10 considerations:
October the FBI claimed scammers had stolen $40 million from
1.Studies show that employees, while on the job, use 90
unsuspecting small- and medium-sized company’s bank acminutes a week for personal web surfing at work. With 10
counts so far this year and that the same criminal element now
employees, that’s 60 hours a month flushed down the tubes.
has a system for attacking anyone’s bank accounts.
2.Surveys have shown 57 per cent of businesses with acceptable 9.Trend Micro in Ottawa recently surveyed businesses about
use policies are unable to consistently enforce the policies.
malware. Of 130 firms, all had some type of active mal 3.Fewer than half of businesses are able to get detailed reports
ware; 72 per cent had evidence of botnets; 56 per cent had
on employee web use. Try asking employees to help provide
data-stealing malware (eg. keyloggers); and 42 per cent had
clear guidelines such as what Wi-Fi hardware may be used to
worms (self-propagating). Only 20 per cent of malware
connect to the office network, what software they should use
now comes in the form of file attachments. The majority
for their home computers and what websites are acceptable
comes from links to websites. There are over 1.5 million new
for business and personal use from the office network. Doing
malware programs published every month and business IP
so provides evidence of due diligence should a data breach
addresses account for 25 per cent of all malware infections.
occur.
10.You have to protect your interests in all office locations. IW
4.A recent survey of businesses showed that nearly half the
52 November 2010 Insurancewest
www.insurancewest.ca
tradetalk
®
advertiser index
Advance Claims..........................................23
Aurora Underwriting....................................25
Aviva..................................................... 15, 51
Axa Pacific..................................................17
CanAm Insurance.......................................54
Canstar Restorations....................................9
CDRG..........................................................17
Compu-Quote.............................................25
Cunningham Lindsey..................................13
Custom Software........................................27
FCIP – Ins. Institute of Canada...................53
Guardian Risk.............................................55
McLarens Canada.........................................4
On Side Restoration....................................24
Pal Insurance..............................................56
Peace Hills..................................................27
Portage Mutual..............................................3
Robert O’Connor & Co................................13
RSA...............................................................2
ServiceMaster.............................................20
TIC Travel Insurance.....................................6
Wawanesa..................................................21
Winmar Restoration....................................23
Other
Insurer Showcase.......................................18
Website Links..............................................22
L i t i g at i o n F o r u m
ARS Assessment Rehab Services.............33
Canadian Defence Lawyers........................41
Canadian Litigation Counsel.......................42
Carfra & Lawton..........................................47
FH&P Lawyers............................................35
Harper Grey................................................48
Lindsay Kenney..........................................36
McDougall Gauley.......................................32
MDD Forensic Accountants........................31
Michael O’Meara & Co................................45
Nelson Engineering.....................................46
Norm A Parks Safety Engineering..............44
Richard van Leeuwen.................................40
Sereca Fire Engineering.............................49
Singleton Urquhart......................................43
Sintra Engineering......................................39
SK Engineering...........................................34
Twining & Short Barristers..........................39
With Jim Bensley
When the cat’s away
I
t never fails to impress me that at
any time of the day or night in this
country there’s likely a group of
insurance folks haggling over an
acquisition. In the industry wherein we
toil such occurrences are as common as
a downpour on the West Coast, where I
happen to rest my weary coconut each
night.
Given the need for confidentiality in
such dealings, we should not be surprised
that Company A, while we dozed, has
swallowed whole or in part Company B,
yet we always are. When the cat’s away,
goes the proverb, the mice will play.
That was my reaction to the recent
news that Vancouver-based MGA CanSure Underwriting has picked up the
property division and its book of business from North Vancouver underwriting
manager Chutter Underwriting Services.
Insurancewest considers both firms good
friends.
Bruce MacKinnon and John Woodcock,
who were partners in the property division at Chutter, are now partners and
members of Can-Sure’s senior management team.
“It’s still early yet,” Can-Sure boss Jeff
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54 November 2010 Insurancewest
Brought to you by
Hart tells us, “but so far we’ve received a
pretty good response from brokers and
the market.”
As for the deal itself, he
was reticent to expand,
but he did say, “Discussions with John and Bruce
began several months ago.
We’re good friends, we
Hart
share the same philosophy.
They bring with them a lot of new broker
relationships, new insurer relationships.
We can now diversify that side of our
business. It gives us the ability to crosssell other lines to the property book.”
Peter and Mike Chutter,
owners of Chutter Underwriting, also expressed
excitement about the
transaction and the return
to their roots as a casualty
underwriting firm.
Peter
“We are pleased to anChutter
nounce the move of our
personal lines division (Chutter Personal
Lines Underwriting Services, or CPLUS), headed
by David Lyons, and his
capable staff, to our North
Vancouver head office,”
says president Peter Chutter. “This enables head
Mike
office to provide additional
Chutter
support to this successful
and growing online personal lines business.”
He added, “Though this has been a
very busy time, we have already hired
additional casualty underwriting staff
and implemented a property component
to our casualty toolbox to enable us to
provide even better service to Western
brokers. We wish John and Bruce success
at their new home, and thank them for
all their service and support over the past
ten years.”
So new beginnings all around, then –
and profitable and satisfying for all, let’s
hope. No doubt news of the acquisition
will be talked about until, well, until the
next acquisition. Of course we’ll inform
readers as soon as that happens. For now,
roll over and go back to sleep. IW
www.insurancewest.ca
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