See the presentation

Transit Service Adjustments
during Confederation Line
Construction
Please do not distribute prior to
October 14, 2015.
Update for
December 2015 and January 2016
October 14, 2015
Transitway Closure Timelines
• June 2013 – Laurier / Nicholas Realignment
• December 2014 – Booth Street at LeBreton Station
• June 2015 – Hurdman Station to Blair Station
• December 2015 – Lees Station to Hurdman
Station
• January 2016 – Merton Street to Empress
Avenue
• Late April 2016 – Laurier Station to Lees Station
• June 2016 – Tunney's Pasture Station to Merton
Street
1
Adjustments to Address
Customer Feedback
Hurdman–Blair
2
Highlights
• Travel times will be reduced on eastbound express
routes to Orléans in the afternoon peak period
• Travel time will be reduced for some Route 101
customers
3
Customer Feedback
• Customers provided feedback after the service
adjustments made in June 2015 for the closure of the
Transitway between Hurdman and Blair Stations
• Based on this feedback and operational experience,
we have planned and implemented improvements
along the corridor, to begin in December 2015
4
Improving Afternoon Travel Time on
East-end Express Routes
• In the afternoon, express routes to Orléans will bypass
Blair Station, maintaining reliable service and quicker
travel times for customers:
– 5,000 customer-trips will benefit from travel time
savings estimated to be 3 to 4 minutes per trip
– 200 customer-trips travelling from Blair to Place
d’Orléans Stations in the afternoon will connect at
Jeanne d’Arc or Place d’Orléans Stations
– Combined service on Route 91, 95 and 104 from Blair
to Place d’Orléans Stations in the afternoon is
approximately every 2 minutes
5
Reducing Travel Times for Route 101
Customers to/from Orléans
• A new Route 103 will be introduced and will operate during
peak periods between Place d’Orléans and Bayshore
Stations:
– Replaces Route 101 trips to/from Orléans
– Provides service along Catherine and Carling
– Bypasses Hurdman Station in both directions and StLaurent Station on eastbound trips
– Will provide faster travel times for 250 customer-trips
per day:
• 5 minutes saved in the morning
• Up to 16 minutes saved in the afternoon
• Route 101 will continue to operate all day between StLaurent and Bayshore Stations
6
December 2015
Transitway Closure
Lees to Hurdman
7
Highlights
• Transitway closes between Lees and Hurdman Stations
• Lees and Hurdman Stations remain open
• Routes to/from downtown will cross the Rideau River using busonly lanes on Highway 417 and will bypass Lees Station
• Route 95 will bypass Hurdman Station
• Route 85 will connect Lees Station with uOttawa main campus
and downtown
• New Route 104 will connect Hurdman Station with points to the
east
• Route 106 will connect the hospital campus with both St-Laurent
and Hurdman Stations
• Transit priority measures on Industrial Avenue and Riverside
Drive will enhance reliability
8
How Will Customers Be Affected?
Lees Station to Hurdman Station Closure
• Of the 340,000 network-wide typical daily customertrips:
– 2% will have a faster travel time of up to 4 minutes
– 13% will have a longer travel time of up to 4
minutes – mostly customers travelling to/from the
south part of the City
– 1% will have fewer transfers
– 0.4% will have an additional transfer
9
Lees to Hurdman
10
Overview of Service Adjustments
Route 85
between Lees
and Downtown
via King Edward
To Downtown
Campus
Service between
East and
Downtown
Lees
To Orléans
Hurdman
Service
between South
and Downtown
via Hurdman
To South Keys
St-Laurent
Blair
Route 104 between
East and South via
Hurdman
11
Route 95
• Route 95 will bypass Hurdman Station and will provide
quicker travel time for east-end customers
• Same as Route 91 for westbound service – customer
demand will spread evenly
• Will serve Lees Station on eastbound trips
• Will serve St-Laurent Station in both directions
• Customers travelling to/from the east to/from points west of
Hurdman will save between 2 and 4 minutes during:
– Weekday evenings – 3,000 customer-trips
– Weekends – 10,000 customer-trips
• New Route 104 will provide the connection between the
east-end and Hurdman Station
• Route 95 will continue to run 24 hours/day, 7 days/week
12
New Route 104
• To provide service from the east end to Hurdman Station and the
Southeast Transitway:
– Route 104 will operate between Carleton University and Place
d’Orléans Station
• Every 4 to 5 minutes at the busiest times
– Replaces the connection that Route 95 makes at Hurdman Station
– Replaces section of Route 4 between Hurdman Station and
Carleton University
– Route 129 peak period extensions to / from Carleton will be
replaced by new Route 104
– Serves Hurdman, St-Laurent, Blair and Place d’Orléans Stations in
both directions
– Estimated that 3,500 customers will no longer have to transfer at
Hurdman Station, saving between two and five minutes of waiting
time
• Route 4 will operate between Carleton University and downtown
13
New Route 104 and Route 4
14
Improving Connections Between Orléans
and the Hospital Campus
• Route 106 will be extended from Elmvale to StLaurent Station to improve connections from the
east-end to the hospital campus
• Approximately 400 customers travelling between the
east-end and the hospital campus will have one
transfer fewer
• Route 106 service from Hurdman will be maintained
15
Improving Connections Between Orléans
and the Hospital Campus
16
Service at Hurdman Station
• Hurdman Station will continue to be served by
routes to/from the south and Alta Vista areas
– Routes 6, 8, 9, 40, 41, 43, 86, 87, 92, 96, 97, 98, 99, 101,
104, 106, 116, 118, 121, 140, 146, 148, 149, 199
– Routes 8, 40, 86, 87, 92, 96, 97, 98, and 99 to/from
downtown will cross the Rideau River using bus-only lanes
on Highway 417 and most will bypass Lees Station
• Reduced number of buses at Hurdman Station will
reduce congestion and potential for delays
– Morning: Reduced from 360 to 250 buses/hour
– Afternoon: Reduced from 280 to 230 buses/hour
17
Service to Lees Station
• Lees Station upper level will remain open
• Route 85 will connect Lees Station with downtown and the
University of Ottawa via King Edward Avenue
• Route 85 frequency on this part of the route will be
increased at the busiest times from every 12 to 15 minutes
to every 6 to 8 minutes to provide more capacity and
shorter waiting times
• Working with uOttawa staff to ensure that sufficient
capacity is available at the times required
• Lees Station will also be served by Routes 6, 101, and
103 in both directions and by Routes 91, 95, and 98
eastbound
18
Service to Lees Station
Revision to map may be required
19
Other Route Changes for
Lees-Hurdman Closure
• West-end express routes and Route 176 will be shortened
to end at Mackenzie King Bridge in the morning
– Approximately 500 customer-trips will have an additional
transfer
• Routes 41 and 43 will be shortened to end at Hurdman
Station
– Approximately 400 customer-trips will have an additional
transfer
• Routes 114 and 192 will be shortened to end at StLaurent Station
• Route 602 will be shortened to end at Mackenzie King
Bridge
20
Industrial Avenue/Riverside Drive
Transit Priority Measures
• New transit priority measures will enhance the
reliability of transit service through:
– A new bus-only lane on Industrial Avenue from
Sandford Fleming Avenue to Riverside Drive
northbound
– A new northbound bus only receiving lane on
Riverside Drive at Tremblay Road
• Assists buses from Hurdman Station to reach
Highway 417 (eastbound and westbound)
• Reduces pressure on Riverside/Industrial intersection
21
Industrial Avenue/Riverside Drive
Transit Priority Measures
22
Industrial Avenue/Riverside Drive
Transit Priority Measures
23
Riverside Dr
Industrial Avenue/Riverside Drive
Transit Priority Measures
24
Discussions with Stakeholders
•
•
Met with: uOttawa,
Notification distributed to: Old Ottawa East Community Association,
Action Sandy Hill Community Association, all apartment towers on Lees
Avenue and Riviera Apartment complex adjacent to Hurdman Station
•
uOttawa concern:
– Not enough time for students to change between classes at Lees
and main campuses
OC Transpo action:
– Route 85 trips will be extended to Lees Station with supplemental
trips to provide additional capacity between campuses
•
25
Summary of Route Adjustments
Route
Change
4
• Shortened to operate between Carleton University and downtown
41, 43
• Shortened to start/end at Hurdman
60-series,
70-series,
262-series
• Morning trips end at Mackenzie King
85
• Modified to operate to/from Lees Station via King Edward Ave
95
• Modified to bypass Lees Station and Hurdman Station
101
• Peak trips to/from Orléans re-numbered as Route 103
New 103
• Route 101 peak trips to/from Orléans re-numbered as Route 103
• Bypasses Hurdman Station in both directions and St-Laurent Stations eastbound
New 104
• New route from Place d’Orléans Station to Carleton University
• Replaces parts of Route 4 and 95
• Serves Hurdman, St-Laurent, Blair and Place d’Orléans Stations
106
• Some trips extended from Elmvale to St-Laurent Station via St Laurent Blvd
114, 192
• Shortened to start/end at St-Laurent Station
602
• Shortened to start/end at Mackenzie King
26
Travel Time Changes
Route
Travel time
4, 9, 91, 94, 114, 129, 176, 192, 283
60-series, 70-series, 260-series
No change
6, 8, 40, 86, 87, 92, 96, 97, 98, 99, 101
3-4 minutes longer
95
2-4 min shorter
103
5-16 minutes shorter
104
2 minutes longer
eastbound
27
January 2016
Transitway Closure
Merton to Empress
28
Highlights
• Transitway closes between Merton Street and Empress Avenue
• Bayview and LeBreton Stations remain open, but are relocated
to Albert Street
• Buses will use bus-only lanes on Scott and Albert Streets
• Ideas from the community helped to reduce bus volumes
– Morning express trips from the east end at Bay Station
– Out-of-service buses use Sir John A. Macdonald Parkway
29
How Will Customers Be Affected?
Merton Street to Empress Avenue Closure
• Of the 340,000 network-wide typical daily customertrips:
– 14% will have a longer travel time of up to three
minutes – mostly customers travelling to/from the
west and southwest part of the City
– 0.1% will have an additional transfer
30
Transitway Closure
Merton Street to Empress Avenue
31
Overview of Service Adjustments
Tunney’s Pasture
To West
Service between
West and
Downtown
To Gatineau
Bayview
To Downtown
Route 105
between
Tunney’s
Pasture and
Gatineau
Lebreton
Route 8 between
Gatineau and
Downtown
To Greenboro
Trillium Line
Service between
Bayview and
Greenboro
32
Summary of Route Adjustments
Routes
Service Adjustments
East-end Peak Routes
20, 21, 22, 24, 30, 31,
34, 35, 37, 38, 221, 231
and 232
Westbound in the morning:
West-end Peak Routes
60, 61, 62, 64, 65, 66,
67, 68, 69, 70, 71, 72,
73, 77, 176, 261, 262,
263 and 283
Transitway Routes
86, 87, 91, 92, 93, 94,
95, 96, 97, 98, 99, 105
and 403
•
Trips will end at Bay Station; will not serve LeBreton Station
Eastbound in the afternoon:
•
Trips will start at LeBreton Station, as now
•
Will be detoured via Scott and Albert Streets between Merton
Street and Empress Avenue
•
Morning trips will end at Mackenzie King Station
•
Afternoon trips will start at Campus Station, as now
•
Customers travelling to/from locations further east may transfer
to/from Routes 91/94/95/96 downtown
•
Will be detoured via Scott and Albert Streets between Merton
Street and Empress Avenue
33
Service Adjustments Travel Times
Routes
Travel time
East-end express routes
No change
20, 21, 22, 24, 27, 30, 31, 34, 35, 37, 38, 221,
231 and 232
West-end express routes
2-3 min longer
60, 61, 62, 64, 65, 66, 67, 68, 69, 70, 71, 72,
73, 77, 176, 261, 262, 263 and 283
Transitway Routes
8, 86, 87, 91, 92, 93, 94, 95, 96, 97, 98,
99 and 105
2-3 min longer
34
Discussions with Stakeholders
• Met with: Community groups on December 3rd 2014, and June
16th 2015 and current monthly meetings with Councillors Leiper
and McKenney
• Community suggestion:
– Add a bus stop at Bayview Road for Transitway service
• OC Transpo action:
– Route 95 will be added to the Route 16 stops at Bayview
Road
• Community suggestion:
– Reduce the number of buses using Scott/Albert
• OC Transpo/RIO actions:
– Access negotiated for out-of-service buses to use Sir John
A. Macdonald Parkway
– Express routes from the east will end at Bay Station
35
Summary
36
Transit Service Adjustments
• December 20, 2015:
– Lees Station to Hurdman Station
• January 17, 2016:
– Merton Street to Empress Avenue
37
Information for Customers
Key Messages:
• Changes will occur December 20th and January 17th
that may affect your travel
• Use the travel planner at octranspo.com to plan your
trips
Principles:
• Create awareness of the changes
• Reach people where it counts
• Convey the long-term benefits resulting from the
conversion to light rail
38
Many Information Channels
•
•
•
•
•
•
•
•
•
•
•
Posted information at stations and shelter posters
System map
Pamphlets on-board buses
Customer interaction at Sales and Information Centres
Outreach at stations and key destinations, supported by social
media
Onboard audio announcements
OC Transpo customer contact centre
octranspo.com and ottawa.ca
Employer/destination e-mail networks
Radio ads
Local and regional newspaper ads
39
Information Campaign Framework
40
Special Events
• Service to/from Lansdowne events
– Same routes; minor changes where Transitway closed
• Service to/from Canadian Tire Centre events
– Same routes; minor changes where Transitway closed
• Service to/from Bluesfest
– Same routes; modified pick-up location after event to reduce
walking distance to service
• Service to/from downtown events
– Same routes; minor changes where Transitway closed
41
Delay / Incident Management
• Stakeholders are continuing to meet regularly to
mitigate delay / incidents:
–
–
–
–
–
–
OC Transpo
Public Works (Traffic Management, Traffic Operations)
Rail Implementation Office
Ottawa Police Service
Ontario Provincial Police
Ontario Ministry of Transportation
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Questions?
47