RCT Homes - Homes and Neighbourhoods

Transcription

RECRUITMENT
PACK
Homes and Neighbourhoods Director
May 2016
www.campbelltickell.com
RCT Homes
YOUR APPLICATION
Dear Applicant
Thank you for your interest in this position. Enclosed is the information you will require to assist
you in completing your application.
To apply please can you:
•
Provide an up-to-date CV which shows your full career history with any breaks explained (we
recommend that this is no longer than three pages);
•
Write a supporting statement detailing how you are a good candidate for this post and how
you fulfil the person specification (we recommend that this is no longer than three pages);
•
Complete the declaration form; and
•
Indicate on the declaration form if you cannot attend any of the interview dates.
Please note that applications can only be considered if all the documentation is completed.
Please send your application, preferably in MS Word format by email to: send your application,
preferably in MS Word format by email to: [email protected].
Applications must be received by 12 noon on Monday 6th June 2016.
You will receive an acknowledgement within 24 hours of receipt and we suggest that if after that
time you have not heard from us, you telephone the office (020 3434 0990) to ensure that it has
arrived. Using a secure email address and putting the job title/organisation in the subject line
reduces the chances of any email going into spam.
Please do contact me if you wish to have an informal discussion about the role/organisation or if
you have any other questions to help you decide whether to apply. You can contact me on 07833
475 669 or 020 3434 0990.
I look forward to hearing from you.
Kind regards,
Campbell Tickell Ltd Incorporated in Cardiff (England & Wales) Registration number 4713939
Registered office 14 Accommodation Road, London NW11 8EP VAT number 743 6943 08
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RCT Homes
CONTENTS
Welcome letter from the Chief Executive
4
About RCT Homes
5
The Board
9
The Executive Team
11
Role Profile
13
Person Specification
16
Executive Team Structure Chart
19
Homes and Neighbourhoods Structure Chart
20
Principal terms and conditions of service
21
Key dates and the selection process
22
Media advertisement
23
The following supplementary information
downloaded from www.campbelltickell.com :
can
be
RCT Homes Annual Review and Tenant Empowerment
Report 2014/15
Group Financial Statements 2014/15
www.campbelltickell.com [email protected]
3
RCT Homes
WELCOME LETTER
Dear Applicant
Thank you for your interest in the above position.
This is an exciting time to join the new leadership team of RCT Homes as you will join me, the
newly incoming Chief Executive, and our established Organisational Development Director and
Business Development Director in providing leadership to the organisation and staff teams.
We will work closely with the Board in providing direction for RCT Homes, and we can face the
future with the confidence to deliver our desire to be a trusted, open and inspiring organisation
that changes people’s lives and our communities for the better.
To deliver this vision, the Board have recently agreed and launched a new 2 year corporate plan,
which will focus on core business improvement and enhancing customer engagement, whilst also
delivering exciting projects such as rebranding, investing in ICT advancement, and continuing with
the development of new homes. This will set the foundation upon which further success can be
built, through continuous service improvement, though leadership, and through innovation and
diversification - to deliver profit to support our social purpose.
We are now looking to recruit two credible and effective leaders as our Finance Director and as
our Homes and Neighbourhoods Director. You will have the skills and experience from a successful
career, but you will also need passion for the role and a genuine concern for people, to complete
our Executive Management Team.
There is a big job to do here, great rewards and truly exciting times ahead. Our Board and the
team are ready to welcome you and work with you. I will be joining RCT Homes soon and I am
really excited about the opportunities.
If you would like an informal chat about the role, or you have any questions, please contact
our retained consultant Denise Kirkham on 07833 475669. They will arrange a discussion with
Adrian Barber our interim Chief Executive, if that would be helpful.
Yours sincerely
Paul Davies
Paul Davies
Incoming Chief Executive
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RCT Homes
ABOUT US
RCT Homes was set up as Wales’ first housing community mutual in December 2007, following a stock
transfer of over 10,000 homes from Rhondda Cynon Taf Council.
Being a community mutual means we are run by our tenants, for our tenants. As well as being part of
decision-making processes at all levels of the organisation – from recruiting our next Chief Executive to
checking our repairs are right first time – tenants are also consulted to make sure we are doing the right
things in the right places at the right time.
Our homes, which were primarily built in the 1950s and 60s, are located on more than sixty housing
estates throughout the former mining communities of Rhondda Cynon Taf.
When tenants voted in favour of transferring the ownership and management of their homes to us, we
embarked on a mammoth task of bringing our homes up to the Welsh Housing Quality Standard (WHQS)
by the end of 2012.
Our ambitious programme involved making nearly 60,000 improvements to 97% of our properties and
an investment of more than £140 million. It also included bringing more than 500 empty properties –
some of which had been vacant for more than a decade – back into our housing stock. By the end of
2012 we had achieved our programme. In addition we achieved all 86 investment and service
improvement Promises made to tenants at transfer. Our Planned Maintenance Programme continues to
deliver improvements and maintenance to our homes.
In 2013 we embarked on our first house build programme, using traditional funding methods. We now
have a development programme which is helping to develop sustainable communities and deliver on
much needed affordable housing throughout the valleys.
Our multi-million pound Neighbourhood Spaces programme has been rolled out throughout many of
our estates. Working closely with our tenants we plan and deliver improvements to community spaces
that make a real difference to how people feel about where they live – and provide opportunities to
bring the community together.
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RCT Homes
RCT Homes is about more than just bricks and mortar (and kitchen sinks and bathroom suites). We also
focus on the regeneration of our communities. We want to tackle poverty, regenerate communities and
help people into work and training.
Since 2007 we have delivered over £12 million of social value for our customers and communities
through our added value support services, charity, social enterprise, projects and volunteering.
We work with partners to deliver much needed programmes and projects that support our communities
to be stable, thriving and ambitious.
As well as offering grants and match funding for projects we deliver social value through our
procurement process, ensuing local suppliers and local people benefit from contracts and job creation.
Our staff are actively encouraged to take part in volunteering events and our annual Give and Gain days
are a highlight in our calendar.
RCT Homes was named the Business in the Community Wales’ Responsible Company of the Year for the
second time in 2014.
The RCT Homes Group comprises of our core parent company which delivers housing plus subsidiary
companies that allow us to deliver an integrated and seamless range of services to our customers.
Meadow Prospect is the
charitable arm of RCT Homes. We
deliver regeneration projects that
support the three core objectives,
all of which are communityenhancing and support RCT Homes’ aim to create
sustainable, enriching communities:
When the company that provided
servicing and repairs of gas
appliances in our tenants’ homes
went out of business in 2010, RCT
Homes stepped in to save 23 jobs
and bring the work and staff in-house. RCT Homes
set up a company – Homeforce – to carry out the
work.
Established in March 2012 as a
GrEW’s reason for existence is to
subsidiary of RCT Homes,
bring people closely to education,
Porthcwlis is our own property
training and employment. Since our
development company. Porthcwlis
social enterprise began operating in
ran an OJEU compliant tender for a
January 2010 we have offered local
novel and innovative type of ‘turn key’ approach to unemployed people (mainly aged 18-24) the
developing affordable housing
opportunity to gain real work experience and workbased qualifications.
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RCT Homes
Finance Director
7
RCT Homes
Finance Director
8
THE BOARD
RCT Homes
Claire Jones
Chair
An Independent Board Member, Claire has worked in the Housing sector in Wales for more
than twenty years during which time she has been involved in a number of renewal and
regeneration projects. Claire currently coordinates Housing Strategy Commissioning and
Partnering for Neath Port Talbot Borough Council. Claire has beenChair of the Board since
2011.
Ken Bowles
Ken is a qualified accountant and spent eighteen years working for a local authority where
he became a project manager responsible for furnishing and fitting out major buildings. He
has used his skills and experience by playing a central role in the selection of contractors for
RCT Homes’ multi-million pound Planned Maintenance Programme framework. Ken is
resident of The Haven sheltered housing complex in Hirwaun.
Keiron Montague
Keiron became the Rhondda Cynon Taf Council Cabinet Member for Service Delivery,
Communities and Housing only two years after being first elected as councillor for Maerdy
where he was brought up.
A former advocacy worker with Rhondda Housing Association and a community partnership
manager with Newydd Housing Association – where he was responsible for increasing
tenant involvement in decision-making – he took over as the Play and Youth Service
Manager for Merthyr Council in 2013.
Paul Mee
Paul is the Service Director for Public Health & Protection at Rhondda Cynon Taf County
Borough Council. He is responsible for a number of council services including Housing
Strategy & Standards, Environmental Health, Trading Standards, Licensing, Community
Safety, Bereavement Services and Registration Services. Paul has worked in local
government since qualifying as an Environmental Health Officer in 1991 and has held his
current position as Service Director since 2007.
Kel Palmer
A former fast jet pilot in the RAF, Kel - a Tenant Board Member - rose to the rank of Group
Captain. He also spent a number of years with the Ministry of Defence in Whitehall before
leaving to work in the defence industry. Since retirement to Fernhill in Mountain Ash, he has
become very active in community affairs, receiving the Queen's Award for Voluntary Service
in 2004. Kel is RCT Homes' longest-serving tenant board memner.
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RCT Homes
Lynn Pamment
Lynn is the partner responsible for leading accountants PricewaterhouseCoopers'
Government and Public Sector practice in Wales and the West. An Independent
Board Member, she has more than twenty years of experience of working with
housing associations and their audit processes.
Jeff Elliott
The councillor for Cwmbach, Jeff has served on the council's Environmental and
Education and Lifelong Learning scrutiny committees. He has worked as
constituency assistant to Cynon Valley MP Ann Clwyd and was formerly a lecturer in
further education. He is chair of Cwmbach Communities First Partnership Board and
has served on a number of school governing bodies.
Brian Johnson
Brian stepped up to the Board in 2012. He has been a tenant in Beddau for more
than forty years and has been an active member of working groups and, more
recently, the Members’ Forum since RCT Homes began operations. Before he
retired, Brian was a volunteer disability counsellor and benefit advisor.
Teressa Bates
Teressa has lived in Hawthorn near Pontypridd – the ward for which she is the
councillor – all her married life. The Chair of the council’s Appointments Committee,
she also sits on the council’s Licensing Committee and Cwm Taf Community Health
Council.
Leighton Knowles
Leighton is an RCT Homes tenant and a Rhondda boy, born and bred. Along with
experience as Chair of Merthyr and Valleys Mind – the UK’s leading mental health
charity - Leighton has also advised organisations on equality and diversity issues.
Passionate about these issues Leighton is familiar with complex topics of funding
and budget-setting as well as working with regulators.
RCT Homes
THE EXECUTIVE TEAM
Paul Davies, Chief Executive
Paul takes up the post of Chief Executive at RCT Homes this summer. He is an experienced Senior Executive
with a strong track record in developing high performing and award winning organisations that work closely
with local communities and partners. He has been in CEO and Director roles in England and Wales for over
13 years, and he has more than 25 years’ experience across Social Housing, Local Government,
Regeneration, Charities and the Private sector. He is well networked in the housing sector, with links across
Wales and experience of working in partnerships, political and regulatory environments. Paul combines
strong strategic and business skills with a clear people focus – he has a coaching and mentoring approach,
and encourages aspiration and development in colleagues.
Paul has a BSc (Hons) Environmental Health, an MSc Environmental Management, a Post Graduate
Certificate in Public Sector Management and a Diploma in Company Direction. Paul also holds qualifications
in coaching and mentoring and project management. He is a Member of the Chartered Institute of Housing
and the Chartered Institute of Building, has held various non-executive positions in the past and is currently
a trustee of Torfaen and Blaenau Gwent Mind.
Julie Vellucci, Commercial Director
Julie joined RCT Homes in May 2015 and now leads the Commercial directorate comprising of several
teams. The Development and New Business team builds new homes which can be for social rent or for
market sale/rent. They also deliver energy efficiency schemes for our tenants (eg solar PV) and offer advice
to the wider community too.
The Asset management team ensures that the 10,500 homes that we own are maintained to Welsh Housing
Quality Standards - that's good kitchens, bathrooms, property structure and outdoor spaces.
The Regeneration Team work across the whole business and wider community offering such initiative as
Ziggies, Go4It! Give and Gain and the Tenant Fun Day. The team also lead on our corporate social
responsibility which sees millions of pounds of added value gained for our communities.
Julie is highly experienced in front line service delivery across regeneration, property and regulatory
service. She spent 20 years with Newport City Council, starting her career in Accounting before moving into
property services and finally heading up the Regeneration division with a budget remit of £12M.
RCT Homes
Maxine Wiseman, Director of Organisational Development
Maxine became Director of Organisational Development at the RCT Homes Group – now one of Rhondda
Cynon Taff’s biggest employers with more than 500 staff – in March 2013.
Since joining the Group, Maxine has re-defined the role of the OD Team, which is responsible for
connecting plans, people and processes to make sure the business is as successful as it can be. She leads
the Human Resources, Learning and Development and Informatics teams.
A Fellow of the Chartered Institute of Personnel and Development (CIPD) and a Member of the Chartered
Institute of Housing (CIH), Maxine has a successful track record of supporting organisational change. She
considers herself to be positive, ambitious and fun loving, traits which she applies in her work to enable
others to love what they do and do it well.
Having started work when she was 16 years old as a railway trainee on the rail industry’s equivalent of the
Youth Training Scheme (YTS), Maxine is proud of her achievements and acts as a role model for others
who have high career aspirations.
She is a member of the board of Grow Enterprise Wales (GrEW), a social enterprise that moves people
closer to the workplace through training, education and work experience. She is also a Parent Governor at
Heart of the Forest Community Special School, the only school in the Forest of Dean serving children and
young people who have severe and profound multiple learning difficulties and complex needs.
Stephen Perry, Interim Finance Director
Stephen works as an Interim and Part Time Finance Director, using a Plc background to help owners and
organisations understand their goals and improve financial management and business performance.
Stephen has a wealth of experience working across a range of private businesses and charities, with
specialist experience in Healthcare, Insurance, Housing and Property, Construction, IT and Telecoms. He is
Vice Chair at Yorkshire Coast Homes Ltd and Treasurer at Never Such Innocence Ltd and at the Association
of Chairs.
Stephen is aCIMA Member in Practice and Chartered Management Accountant. He is also a Fellow of the
Chartered Insurance Institute and a Certified Prince 2 Practitioner.
RCT Homes
ROLE PROFILE
Job Title
Homes & Neighbourhoods Director
Department/Function
Chief Executive
Responsible To
Chief Executive
Salary
Indicative £80K
Date of Profile
05.01.16
Scope of Role
Scope of staff and financial management responsibility, level of
authority, impact etc
Number of indirect
2
0
reports
Number of direct
reports
Size of budget for
which the role is
£23M
responsible
What level of impact will the post holder’s
actions and decisions have on the
team/function/business
Who are the principle contacts that the role
interacts with internally and externally
Responsible to the Chief Executive for the
effective development and management of all
housing services
Partner housing organisations, CHC, National
Housing Federation
Local Authority
Welsh Government
Purpose of Role
Oversee the continued transformation of housing services, embedding the strategic direction
which incorporates estate mangment, voids, repairs and maintenance, customer and community
engagement and anti-social behavior.
Accountabilities

Lead the implementation of Homes & Neighbourhoods strategy to continue the reshaping
of services in response to tenant and external demands

Act as the customer champion, promoting and delivering consistent, solution oriented
housing services, delivered with understanding and empathy to tenants and other servce
users

Oversee the control of housing repairs and voids expenditure

Support the maximization of income recovery through effective management of voids

Drive forward a comprehensive suite of workflow planning and performance across the
range of housing management functions

Develop effective tenant engagement and empowerment arrangements that place tenants
and residents at the heart of RCT Homes’ management processes
RCT Homes
Accountabilities continued …

Maintain a high performing, holistic housing service focused on providing quality customer
focused services to all tenants and surrounding neighbourhoods, that reflects and
develops best practise nationally

Build close working relationships with the local authority so as to develop and maintain
joint working arrangements on all aspects of service provision

Constantly review performance management through process benchmarking, comparison
of unit costs and national and local performance indicators, good practice and
demonstrate year on year improvements

Represent RCT Homes on professional, partner and trade groups and consortiums, leading
presentations at external events with the aim of promoting best practice housing strategy
RCT Homes
PERSON SPECIFICATION
Knowledge, Skills & Experience






Degree in Housing Management
In depth experience at a senior level in the social housing sector
Demonstrable knowledge of current and future strategic housing environment
Knowledge of customer profiling and tailoring localised services
Budget setting and strong financial management
An understanding of political sensitivities and ability to lobby diplomatically
Critical Skills/ Behaviours



Leadership skills, with the abiity to inspire and motivate teams
Ability to influence a range of stakeholders both internally and externally
Strong relationship building skills being comfortable presenting to internal staff and
members of the community
Competencies
Proactive and seeks innovative and creative solutions; thinks outside
the box
BOLD – driving ambition
Has ‘can do’ positive attitude to change
Learns from and accepts responsibility for mistakes
Listens and seeks ideas for improvement from customers and
EMPOWERING – unlocking colleagues
potential
Welcomes and acts on feedback received
Equips leaders with the skills to make a difference within their teams
Keeps people informed of progress
Delivers on promises
TRUSTWORTHY – leading
Act as a positive role model
with integrity
Treats people fairly and with respect and shows empathy when
required
Strives for excellence. Develops challenging but achievable plans to
‘go the extra mile’
Updates own knowledge and skills and takes responsibility for
continuously improving performance
EXCELLENT – continuous
Manages own workload and time effectively to meet
improvement
targets/deadlines
Written and verbal communication is accurate, clear and
straightforward
Challenges Leaders as a Business Partner.
RCT Homes
Support managers in achieving effective people management, to
develop their capability and confidence and to support cultural
change.
PROUD – making a
Genuine professional pride in work
difference
Takes ownership and responsibility for own tasks
Welcomes constructive feedback
Shows attention to detail and checks own work
Builds positive relationships with others
Works in collaboration with other teams and builds positive
ENJOYABLE – love working relationships
together
Balances work and personal life so neither is neglected. Build trusting
relationships both internally and externally and encourages the
health and wellbeing of the team.
In order to maintain effective services, you may be required to undertake any other reasonable
task, which is broadly consistent with those in this document and could be expected within the
remit of this role and within your level of skills, experience and knowledge, as determined by the
Chief Executive.
RCT Homes
SUCCESS PROFILE
 Values: Listen, Engage, Respect, Progress
17
RCT Homes
EXECUTIVE TEAM STRUCTURE CHART
18
RCT Homes
HOMES & NEIGHBOURHOODS TEAM STRUCTURE
CHART
19
RCT Homes
PRINCIPAL TERMS AND CONDITIONS
(For information purposes only)
1. Position
2. Salary
£85k per annum, 10% car allowance on top
3. Annual Leave
All employees are entitled to 30 days annual leave.
4. Benefits
Health cash plan, we offer a salary sacrifice car lease scheme and a car parking space.
5. Pension
RCT Homes provide a CARE pension scheme (LGPS), employer contribution 10.8%. employee
contribution 10.5% on current banding .
6. Location
Your normal place of work will be our head office at RCT Homes, RCT Homes, Tŷ Pennant, Mill
Street Pontypridd, CF37 2SW
7. Relocation
Consideration may be given to a relocation allowance for the successful candidate.
8. Working hours
Normal hours of work for a full-time position would be a minimum of 37.5 hours per week.
However, the number of hours required for this post will be explored with the successful
candidate.
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RCT Homes
KEY DATES AND
THE SELECTION PROCESS
Closing Date
Monday 6th June 2016 at 12 noon
First interviews
Wednesday 22nd June 2016
Final interviews
Friday 8th July 2016
21
RCT Homes
MEDIA ADVERTISEMENT
22
Third Floor
Olympic Office Centre
8 Fulton Road
Wembley Middlesex
HA9 0NU
020 8830 6777
020 3434 0990 (Recruitment)
[email protected]
www.campbelltickell.com

RCT Homes - Homes and Neighbourhoods

Transcription

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