Private Patient Services - Chelsea and Westminster Hospital
Transcription
Private Patient Services - Chelsea and Westminster Hospital
Private Patient Services The Chelsea Wing (Inpatient Services) The Westminster Wing (Outpatient Services) Contents Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 The Chelsea Wing—Inpatient Services. . . . . . . . . . . . . . . 3 About The Chelsea Wing. . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Your stay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Clinical services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 A comfortable stay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 A clean environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 The Westminster Wing—Outpatient Services. . . . . . . . 12 Diagnostic imaging services . . . . . . . . . . . . . . . . . . . . . 13 Consultant listing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Referral information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Payment options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Pricing guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Package prices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Our commitment to you. . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Key contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Welcome Chelsea and Westminster Hospital NHS Foundation Trust provides specialist services in a range of specialties including Paediatrics, HIV & Sexual Health and Burns, general hospital services to the local population, and an increasing number of services in community settings closer to where patients live. and Westminster helps to train the doctors, nurses and midwives of the future. We are a campus of Imperial College London School of Medicine and we also provide placements for student nurses and midwives from London South Bank University and the Florence Nightingale School of Nursing and Midwifery at King’s College London. We treat more than 350,000 patients a year and our services are consistently rated among the best in England: We hosted more than 200 research projects and recruited more than 400 patients into clinical studies in the last 12 months. • Named as the best hospital for low mortality rates in the Dr Foster Hospital Guide 2011 • Our care rated ‘Excellent’, ‘Very good’ or ‘Good’ by 89% of patients in the Care Quality Commission’s latest annual inpatient survey • Standards of hospital hygiene, privacy and dignity, and food assessed as ‘Excellent’ by the National Patient Safety Agency • Low infection rates with only 6 MRSA cases in the last financial year Delivering excellence in teaching and research is a key objective of the Trust. As a teaching hospital, Chelsea We host three organisations that drive research and innovation: • Collaboration for Leadership in Applied Health Research and Care (CLAHRC) for Northwest London • North West London Health Innovation and Education Cluster (HIEC) • Training for Innovation (TFI) Chelsea and Westminster is a partner in the North West London Academic Health Science Partnership (AHSP) which aims to improve the quality of patient care across North West London. The Chelsea Wing—Inpatient Services Welcome to Chelsea and Westminster Hospital. We hope your stay will be a comfortable and pleasant one. The Chelsea Wing is a leading private patient facility situated within Chelsea and Westminster Hospital. This private unit is a dedicated facility managed by the NHS and has 15 ensuite rooms. Our staff offer high quality services to ensure that your stay with us is as comfortable as possible. The Chelsea Wing has access to specialist services within the main hospital and is able to accept emergency admissions. All private patients have full access to specialist theatre units, intensive care and diagnostic facilities on site. This ensures a ‘best of both worlds’ experience of private healthcare in an NHS facility—the comfort of private care with the clinical back-up of a leading NHS hospital. Most medical and surgical specialities are available—ask your GP for an appropriate referral. 3 About The Chelsea Wing The Chelsea Wing is situated at the rear of the hospital on the 4th Floor and can be accessed by Lift Bank D. The unit treats patients who wish to have private inpatient care under the direction of our hospital consultants. Personal care A high level of personal service from reception to nursing to catering—we aim to make you feel like a guest as well as a patient. Comfortable stay We provide a high level of privacy with single ensuite private rooms. This ensures that you have the peace and quiet you need to recover. Clean environment A clean and modern environment, we take pride in our infection control measures which are monitored by the Chelsea Wing Nursing Sister. Appointments to suit you Appointments and admission dates to suit your lifestyle and your individual circumstances. We can arrange for evening, daytime or Saturday appointments depending on consultant availability. Priority treatment Priority admission and discharge service—efficient organisation of our facility ensures you will be treated in a timely manner in liaison with your consultant. Choice of consultant Your choice of specialist consultant who will manage your care and discuss your treatment options with you. Patient amenities • Private room with ensuite • Flatscreen TV with Freeview • Wireless internet access • Refrigerator • Daily newspaper • Ward Steward for tea and coffee throughout the day • A dedicated kitchen and chef for private patients • Guest seating in your room and in our communal seating areas 4 5 Your stay Staying in hospital can be an isolating experience so on The Chelsea Wing we have dedicated staff who will visit you twice a day. They offer support, the opportunity to run errands, or are there just for a friendly chat. All patient rooms on the unit have ensuite bathroom facilities. Patients are looked after by trained nurses supported by healthcare assistants. All patients are admitted under the care of a consultant with the support of their team. Patients are welcome to bring in their own pyjamas, night dress, dressing gown and slippers, and items such as towels, shampoo and soap are provided. Patients are asked to bring along any mobility aids so their physiotherapist can advise if they are appropriate. 6 Good food is key to a successful recovery. All patients are nutritionally assessed on admission to the ward to ensure special dietary needs can be met. Our chefs will prepare your food in a dedicated kitchen. Our menu is varied on a three-week cycle to add variety to those patients staying with us for a longer period of time. All patients and relatives are welcome to telephone The Chelsea Wing at any time should they have any concerns or queries. Alternatively, there are phones in each room for patients to use for local calls and incoming calls. There are no additional charges for this service. Visitors are welcome throughout the day and may stay with you overnight by agreement with the Ward Sister. We will treat you like a guest as well as a patient. 7 8 Clinical services As a private facility within an NHS Trust, our standards of quality and safety are monitored by the Care Quality Commission (CQC). We work continually to improve patient safety, clinical effectiveness and our patients’ experience. We constantly audit and review our clinical practice to ensure that we provide the very best care. All staff are trained to deliver the highest possible standards of care. Occupational Therapy Occupational therapy is available to prepare you for day-today activities after your discharge from hospital, if required. Your therapist can advise you on the need and availability of ongoing therapy services following your discharge. This will be discussed with you on an individual basis. Imaging Department Your chosen consultant is responsible for your overall care with the support of his or her specialised team. All consultations are delivered on a one-to-one basis, giving you plenty of time to discuss your treatment plan. The Imaging Department is staffed by experienced professionals and is equipped with state-of-the-art equipment including two CT scanners, an MRI scanner, ultrasound machines and digital fluroscopy. Theatres Our digital imaging system allows reports and images to be sent and viewed electronically. The department also offers bone density scanning and nuclear medicine. We have six multi-use theatres which provide standard planned surgical procedures, as well as 24-hour emergency services. Pathology Department Two theatres are equipped with laminar flow facilities for orthopaedic and ultra-clean procedures. There is a ninebed recovery bay and a separate two-bed children’s bay. Most pathology specimens are tested on-site to ensure fast turnaround times. Test results are available electronically so your consultant can access them at the touch of a button. In addition to routine planned surgery sessions, there are daily sessions for emergency surgery and trauma sessions from Monday to Saturday. Endoscopy Unit Day case procedures that do not require admission to hospital are performed in the Treatment Centre which has an admissions facility, seven theatres and a recovery/ discharge lounge. Physiotherapy Physiotherapy can help to maintain and restore your physical wellbeing after surgery. Your consultant can advise if this is an appropriate treatment for you. We offer manipulative and mobilising techniques, as well as individually tailored exercise programmes. The Therapy Services Department is staffed by professional and experienced clinical physiotherapists. We support best practice and strive to provide the best in patient care. The Chelsea Wing has access to a state-of-the-art Endoscopy Unit adjacent to our Imaging Department where we specialise in diagnostic services as required as a part of your treatment plan. Specialties • Cosmetic Surgery • Dermatology • Endocrinology • Endoscopy • Gastroenterology • General Surgery • Gynaecology • Laparoscopic Surgery • Ophthalmology • Orthopaedic Surgery • Pain Management • Plastic Surgery • Urology • Weight Loss Surgery 9 A comfortable stay Everyone in our team is committed to keeping patients safe during their stay. You and your visitors can help us: • You will be asked to wear an identity band throughout your stay. Please check that the details on the band are correct and that staff check them prior to giving you any medication or performing any procedures. 10 • Check staff wash their hands when they come into contact with you. If you are not sure that this has been done please ask them to do this, they will feel happy that you have felt confident to challenge them. It is important that your room is cleaned daily and to a high standard. • Regularly wash your hands, particularly before eating, as this is the best way to stop the spread of infection. If your room has not been cleaned or if it has not been cleaned to a high standard, please alert the ward staff so that they can rectify the situation. • Ensure visitors use the alcohol gel to clean their hands when they visit and do not allow them to sit on your bed. For your comfort • Please ask your friends and relatives not to visit if they have a cough, cold or infectious disease. Patients tire easily after an operation so it is sometimes better for you to have short visits. Please let your relatives and friends know this. • Please ask visitors to use the visitor toilet, not the one in your room. We welcome flowers on the unit and will change the water daily for you to minimise any infection risk. A clean environment Infection control is one of our top priorities. We have strict processes in place to minimise the risk of infection to patients. Preventing infection is a key part of delivering good clinical care. Our cleaning staff are well trained and have the best tools for the job—their work is overseen by the Hotel Services Manager. MRSA/infection control We take infection control and hospital cleanliness very seriously—our recent track record compares well with other hospitals in London and nationally: • No patient admitted to Chelsea and Westminster Hospital for routine planned surgery in 2009/10 contracted MRSA If required, you will be tested for MRSA prior to admission. You will be nursed in a private room which helps to prevent cross-infection. • Monthly hand hygiene audits are carried out by Infection Control Link Professionals, staff who are responsible for infection control in their areas of the hospital Please ensure that when your visitors come to see you in the hospital, they always use the alcohol gel provided for hand cleaning. • Our hygiene standards are officially rated ‘Excellent’ (Patient Environment Action Team data—National Patient Safety Agency) All staff are fully trained in infection control and prevention techniques to protect you. • Patients and visitors to the hospital can contribute to high standards of hand hygiene by using the hand gel which is widely available throughout the hospital 11 The Westminster Wing—Outpatient Services The Westminster Wing comprises four consulting rooms within the Private Patients Unit, and several other consulting rooms located within specialist departments in the main hospital—this means that the appropriate test equipment is always close to hand. We endeavour to offer a very high standard of customer care. Our patients receive individualised care and respect for their dignity is maintained at all times. We believe that it is important to provide high quality patient information—leaflets are available as appropriate. Pharmacy The Chelsea and Westminster Hospital Pharmacy offers pharmaceutical services to all hospital inpatients and outpatients. To ensure your safety, medications are dispensed by our pharmacy robot and checked by a pharmacist. The outpatient dispensary is open 9am–6pm Monday to Friday and 10am–12 noon at weekends. 12 Pathology Department Our private outpatient service has a dedicated phlebotomy service. Pathology specimens are tested with fast turnaround times—most results are made available in 24–48 hours. The department’s services include: • Histology and cytology including smear testing • Microbiology • Haematology including full blood count, erythrocyte sedimentation rate and coagulation tests • Biochemistry including thyroid functions, urea and electrolyte, lung function test and tumour markers • Serology including auto antibodies and rheumatoid test The department also has newly launched tests available such as complex prostate specific antigen, rapid tuberculosis (24 hours) and brain natriuretic peptide. Results are sent electronically to your electronic patient record where your consultant can access the information at all times. Diagnostic imaging services Imaging Department We perform a broad range of services including: The Imaging Department is equipped with the latest CT and MRI scanners, ultrasound and digital screening units. Our computerised imaging system (PACS) allows reports and images to be sent and viewed electronically. • Gastroscopy examination of the oesophagus, stomach and duodenum • Sigmoidoscopy examination of the lower bowel, biopsy and polyp removal • Colonoscopy large intestine examination for inflamed tissue, abnormal growths, ulcers and bleeding • Capsule endoscopy examination of the small bowel via an ingestable disposable camera in a pill • CT colonography visual examination of the bowel using CT scanning Your consultant will usually be notified of the outcome of your procedure within 24 hours. Your GP can refer you directly for all imaging procedures. Our services include: • Dental imaging • Ultrasound • Digital fluoroscopy/contrast studies • MRI & CT scans (after discussion with a radiologist) • Bone density scans • Nuclear medicine Endoscopy Unit The Westminster Wing has access to a state-of-the-art Endoscopy Unit adjacent to our Imaging Department where we specialise in diagnostic services as required as a part of your treatment plan. Clinical measurements We offer clinical measurement procedures including: • Echocardiogram • Electrocardiogram (ECG) • Exercise tests • Lung function tests • Nerve conduction studies 13 Consultant listing Gynaecology Assisted Conception Mr Dimitrios Nikolaou 020 3315 8599 Miss Claudine Domoney 020 8545 6806 Mr Julian Norman-Taylor 01494 892 279 Mr Hasim El-Refaey 020 7362 5600 Prof Mark Johnson 020 3315 7892 Mr Roger Marwood 020 7935 3485 Cardiology Dr Julian Collinson 020 3315 5681 Mr Dimitrios Nikolaou 020 3303 0436 Mr Simon Davies 020 7079 4321 Mr Julian Norman-Taylor 01494 892 279 Dr Sam Kaddoura 020 7351 8636 Mr Robert Richardson 0781 392 1241 Mr Mike Stafford 020 7935 8633 Mr Guy Thorpe-Beeston 020 7224 4460 Mr Nick Wales 01689 603 126 Colorectal Surgery Professor Tim Allen-Mersh 020 7034 8776 Dermatology Dr Karen Agnew Haematology 020 3315 8599 Dr Francis Matthey 020 3315 8211 Hepatology Dietetics Nutrition & Dietetics Department 020 3315 8178 Emer Delaney 07968 798 364 Ear, Nose & Throat (ENT) Mr Elliot Benjamin 07891 599 395 Mr Johnny Harcourt 020 3315 8599 Endocrinology Dr Michael Feher 020 3315 8134 Dr Kevin Shotliff 020 3315 8599 Dr Alison Wren 020 3315 2730 Gastroenterology 14 General Outpatients enquiries: 020 3315 8599 Dr Matthew Foxton 020 3315 8599 HIV/Sexual Health Dr David Asboe 020 3315 6131 Dr Simon Barton 020 3315 6184 Dr Fiona Boag 020 3315 5625 Prof Brian Gazzard 020 3315 8239 Dr David Hawkins 020 3315 5625 Dr Anton Pozniak 020 3315 5620 Dr Ann Sullivan 020 3315 6199 Medicine—General & Elderly Dr Inaki Bovill 020 3315 8599 Dr Peter Kroker 020 3315 8484 Dr Michael Pelly 020 3315 8599 Dr Richard Morgan 020 3315 8146 Prof Brian Gazzard 020 3315 8239 Dr Marcus Harbord 020 7034 8776 Dr Bobby Prasad 020 7881 4054 Dr Alan Steel 020 3315 8321 Respiratory Medicine Dr Owen Woghiren 020 3315 8599 Dr Pallav Shah 020 3315 8063 Dr Ronald Zeegen 020 3315 8599 Dr Suveer Singh 020 3315 8063 Medicine—Tropical Pain Control Dr Michael Pelly 020 3315 8599 Dr Anton Pozniak 020 3315 5620 Dr Glyn Towlerton 020 7060 4362 Psychiatry Neurology Dr Christopher Bridgett Dr John Janssen 020 3315 8599 Dr Angus Kennedy 020 8675 8672 Oncology Dr Thomas Newsom-Davis Rheumatology Dr Alex Brand 020 3315 8599 Prof Margaret Callan 020 3315 8599 020 3315 5054 Surgery—General Ophthalmology Mr Nigel Davies 07966 051 717 0845 652 4453 Orthopaedics Mr Sam Church 020 3315 8599 Mr Stuart Evans 07951 897 329 Mr Charles Gibbons 020 3315 8599 Miss Alison Hulme 07841 336 183 Mr Jonathan Lavelle Mr Gianluca Bonanomi 020 3315 8463 Mr Evangelos Efthimiou 020 3315 8463 Surgery—Plastic Mr Giles Bantick 020 3315 2777 Mr Simon Eccles 020 7927 6518 Mr Rupert Eckersly 020 7483 5090 020 7351 0504 Ms Effie Katsarma 020 3315 8599 Mr Warwick Radford 020 7730 6036 Mr Greg Williams 020 7908 3611 Mr Andrew Sankey 07748 060 237 Mr Andrew Williams 020 8429 8411 Paediatrics—Gastrotroenterology Dr John Fell Surgery—Vascular Mr David Nott 07792 611 174 Mr Michael Jenkins 07952 575 509 020 3315 8628 Urology Paediatrics—General Dr Ilya Kovar 020 3315 7193 Paediatrics—Orthopaedics Mr Stuart Evans 07951 897 329 Miss Alison Hulme 07841 336 183 Mr Michael Dinneen 020 7603 6067 Mr Bijan Khoubehi 020 7881 4093 Mr Jonathan Ramsay 020 3315 7669 Weight Loss Surgery Mr Gianluca Bonanomi 020 3315 8463 Paediatrics—Urology/Surgery Mr Evangelos Efthimiou 020 3315 8463 Mr Munther Haddad 020 7351 4040 Mr James Smellie 020 7730 1655 Mr Nick Madden 020 3315 8599 Mr Jeremy Thompson 020 7730 0323 15 Referral information GP referrals Direct access service General Practitioners (GPs) can refer a patient for outpatient consultation, diagnostic tests or emergency admission—please write to the appropriate consultant. General Practitioners may refer patients directly to the following private services: Appointments may be made by telephone on 020 3315 8484 or by fax on 020 3315 8435. Urgent admission policy • Contact the Senior Nurse on duty on 020 3315 8444 (24 hours a day) • Admissions for urgent cases can be arranged by the senior nurse on duty, who will communicate with the appropriate consultant • The Chelsea Wing will arrange a private ambulance if required Please see page 19 for contact information. 16 • Open Access Endoscopy (Gastroscopy and Flexible Sigmoidoscopy) • Physiotherapy • Hydrotherapy • Sports Injuries Service • Nuchal Fold screen for early pregnancy (11–14 weeks) • Radiology (X-ray, Ultrasound, Mammography, MRI, CT, Fluoroscopy, Contrast Studies, Bone Densitometry and Dental X-rays • Pathology services including haematology, biochemistry, histology, cytology and microbiology • See and Treat Dermatology Clinic For further information and referral forms, please contact the Customer Enquiry Co-ordinator on 020 3315 8484. Payment options The Chelsea Wing is recognised by, and has direct settlement agreements with, all major health insurance companies. The inclusion of treatments within each member’s policy will be checked by our staff prior to booking to ensure adequate cover. Patients who are funding their own care make payment by cheque in advance, cash or credit card. For most surgical and outpatient procedures the hospital offers care package prices for patients who wish to fund their own treatment. Individual prices are confirmed by the hospital following the patient’s initial consultation, in advance of admission. For price enquiries, payment options and general referrals please contact our Customer Services Manager on 020 3315 5377. Private health insurance Prior to any appointments or procedures being scheduled you must confirm with your insurer that you are covered for the condition concerned and eligible for care at Chelsea and Westminster Hospital. Upon gaining confirmation you will be issued with a number for this episode of care. We will require this number along with your insurance and credit card details so that any excess costs arising outside of the scope of your policy can be guaranteed by you. You will be contacted before any payment is taken. Self funding Inpatients Should you choose to fund your care independently, we will provide you with an estimate for the cost of the predicted care package that you will require. You will need to pay in advance for this package of care. This can be done by cash, cheque, debit or credit card seven days in advance of the date of your admission for inpatient care. Outpatients Outpatient charges are to be settled on the day of the appointment—credit card details will be required or a cash payment can be made. All payments should be made to the cashier on The Chelsea Wing. How to pay If you are paying by cash and we do not know the full costs of your tests and/or treatment, we will take a deposit equal to the estimated cost. Any further charges must be paid prior to your discharge or as soon as the full costs are determined. You will have the option to change your method of payment when you are contacted by the cashier about settling your account. For any queries that you might have relating to your account please contact the business office on 020 3315 8482. 17 Pricing guide Operation (Various) Length of Stay Guide Price Per night £576 Diagnostic Sigmoidoscopy (examination of large instestine) Day case £850 Hernia Repair Day case £1,750 1 night £4,500 OGD (Diagnostic Oesophago-Gastro-Duodenoscopy) Day case £850 Umbilical Hernia Repair Day case £2,500 1 night £2,750 Abdominal Hysterectomy 5 nights £4,500 Evacuation of Retained Products of Conception (ERPC) Day case £950 Hysteroscopy Day case £1,500 Vaginal Hysterectomy 3 nights £3,800 Cataract Surgery Day case £2,000 Lucentis Injection Day case £1,350 1 night £5,200 Arthroscopic Menisectomy Day case £2,250 Total Hip Replacement 7 nights £9,500 Total Knee Replacement 5 nights £10,500 Abdominoplasty (tummy tuck) 2 nights £4,500 Arm Lift 2 night £3,900 Bilateral Breast Reduction 2 nights £4,500 Blepharoplasty (eyelid reduction) 1 night £4,450 Breast Augmentation (enlargement) 1 night £4,250 Liposuction (removal of excess fat) 1 night £3,900 Day case £4,500 3 night £4,600 Gastric Band 1 night £6,750 Intragastric Balloon 1 night £3,950 Laparoscopic Gastric Bypass 3 nights £10,000 Sleeve Gastrectomy 2 nights £10,950 Amenity Room General Surgery Laparoscopic Cholecystectomy (removal of the gall bladder) Varicose Veins Gynaecology Ophthalmology Orthopaedics Anterior Cruciate Ligament (ACL) Reconstruction Plastics Mastoplexy (breast correction) Thigh Lift Weight Loss Surgery 18 Package prices The prices shown opposite should be treated as a guide only. A final price will be provided to you in the form of a quotation once you have seen your consultant. The package price does not cover outpatient appointments or associated diagnostic tests. The package price covers your inpatient stay for the procedure only. Our commitment to you When you choose to be a private patient at Chelsea and Westminster Hospital, you can be sure that your expectations will be met. You will receive not only outstanding clinical care, but also benefit from hotel-style services in the privacy of your own room. With the consultant of your choice, you will receive specialist care supported by the comprehensive range of services offered by a major London teaching hospital. Care delivered: • in privacy, with compassion and respect • by specialist consultants • in a safe clean environment • with a friendly, efficient team who ensure you and your family are well informed and involved at all times • with priority given to good clinical practice, supported by modern technology and equipment • in comfortable surroundings Key contacts The Chelsea Wing (Inpatients) T: 020 3315 8484 F: 020 3315 8435 The Westminster Wing (Outpatients) T: 020 3315 8599 F: 020 3315 8594 Chelsea and Westminster Hospital NHS Foundation Trust 369 Fulham Road London SW10 9NH Switchboard: 020 8746 8000 W: www.chelwest.nhs.uk Admissions T: 020 3315 8484 Outpatients T: 020 3315 8599 Nurses’ Desk T: 020 3315 8444 Unit Manager/Ward Sister T: 020 3315 8411 Private Patients Financial Accounts T: 020 3315 8482 19 Private Patient Services Chelsea and Westminster Hospital 369 Fulham Road London SW10 9NH March 2012