Melbourne Airport - Staffing Web Sites at Delaware North Australia

Transcription

Melbourne Airpor t
Delaware Nor th Companies
Site Employee Hand Book
Welcome from Kieran Fitzpatrick
Executive Director Travel Hospitality Services
Welcome to Melbourne Airport, a contract within Delaware North's Travel Hospitality Services
(THS) portfolio which has a rich and diverse global history dating back to our first contract in the
USA in 1941. Our first Australian THS contract was secured in 1988, the year Delaware North
entered the Australian market place. That contract was Hobart Airport – which proudly remains a
part of our THS portfolio.
Today, Delaware North Companies has a presence at almost every capital city in Australia, at
Wellington Airport, the gateway to the north island of New Zealand, and Sydney’s major rail
terminal. We continue to gain increased market share through growth within our existing contract
base and our success in competitively tendering for new business. Most recently we were awarded
contracts at Alice Springs and Darwin Airports.
Site Handbook Melbourne Airport November 2014
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Awards:
Adelaide Airport
• Franchisee of the Year for South Australia & Victoria Annual National Hungry Jack’s
Awards 2011
• Retailer of the Year of Adelaide Airport 2010
Hobart & Launceston Airports
• Villa & Hut Franchisee of the Year Award 2011
Canberra International Airport
• Australian Airports Capital City Airport of the Year Award 2007
Melbourne Airport
• 2009 Qantas Retailer of the Year
Sydney Central Rail
• 2012 Disability Services Australia - Open Employer of the Year
For more information
Visit Blue Square for full site information sheets and individual profiles on each of our retail food &
beverage concepts.
Melbourne Airport Site Handbook November 2014
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Key Contacts at Melbourne Airport
Whilst it can be daunting to commence in a new role, there are many team members ready to
support you. Below is our Delaware North Melbourne Airport Office address and contact details.
Our team represents the best talent in the hospitality and food service industry, passionate about
working closely with our partners to bring the most memorable experiences to guests around the
world.
Administration Office
Address:
Phone:
Fax:
Delaware North Melbourne Airport
P.O Box 5043 Melbourne Airport,
Tullamarine 3045
(03) 9335 2877 or (03) 9335 2796
(03) 9310 4342
Key contacts for Melbourne Airport are listed below:
Title
Name
Contact
Number
General Manager
Daniel Carbonaro
Ext 221
Food & Beverage Operations Manager
Vera Georgiou
Ext 226
Food & Beverage Operations Manager
Chris Callaghan
Ext 228
National Human Resources Business
Partner
Anthony Mammone
Ext 225
Human Resources Officer
Michelle Carling
Ext 258
Senior Business Manager
Mark Gasparis
Ext 239
Senior Business Manager
Christine Conroy
Ext 239
Business Managers
Rhiannon Quinlan
Seamus Curran
Jason Mu
Nada Prabaharan
Ext 239
Ext 238
Stores Manager
Ext 240/253
Management Accountant
Jolene Lim
Ext 223
Assistant Accountant
Andy You
Ext 222
Administrator - Accounts
Richard Ye
Ext 259
Administrator - Accounts Receivable
Ash Seewooruttun
Ext 260
Key Contacts at Central Support Office
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A team of professionals are based at Delaware North’s Central Support Office (CSO) in
Melbourne, who come to work each day with the primary purpose of supporting Delaware North’s
operational sites. Our intranet contains profiles and photos of some of these key contacts who will
be crucial in supporting you in your role: http://bluesquare.dncinc.com/AUSNZOurManagement.aspx
The Central Support Office is located at Level 2, 630 Church Street, Richmond, Victoria 3121. The
central contact number is (03) 9413 6200.
You may contact or be contacted by some of these team members or by other representatives
from CSO as part of your on-boarding and induction program. A current team member phone
list can be found on our intranet: http://bluesquare.dncinc.com/Australia-Phone-List.aspx
Melbourne Airport
Overview and History
Melbourne Airport has been part of Delaware North since the late 1990’s with its first contract in
Qantas Domestic Airport. Delaware North was also successful in securing a contract to operate
outlets in the International Terminal and in 2008 we secured the contract to operate a number of
outlets in the new Tiger Terminal.
Melbourne International Airport is a premier venue for Delaware North Companies Australia many
of our outlets operate 24 hours a day & 7 days a week and deliver a premium service and product
to the discerning International and local visitors.
Delaware North currently operates 21 outlets across three Melbourne Airport terminals.
Whether you are joining Delaware North for the first time or transferring from another Delaware
North Venue, welcome to the Melbourne Airport team.
Description of Outlets – Qantas Domestic
Mattress Blue Bar
Serving delicious Mocopan Tre Campi coffee and a contemporary snack
menu, the modern, clean design offers travellers an inviting venue to relax before a flight.
Refurbishment planned for 2013.
Villa & Hut Kafe
The perfect meeting place for the leisure traveller, the outlet specialises in crisp tossed-to-order
salads, warm grilled focaccias, blended smoothies and shakes, and its famous chai, herbal tea and
coffee.
Giancarlo
The Giancarlo name reflects 50 years dedicated to producing premium coffee in Australia. These
elegantly designed outlets offer premium Grinders coffee along with Italian filled paninis, pastries,
sweets and savouries. The landside operation is fully licensed.
Pendulum
This modern bar offers lounge and booth seating and the perfect ambiance to enjoy the all-day
menu offering. Offers range from fully cooked breakfast, lunch using fresh seasonal produce and
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dinner with a glass of premium Australian or New Zealand wine or a choice of international beer on
tap.
Hungry Jacks
A family favourite for quick service, value and consistent product.
Oporto
A welcoming and familiar outlet which is 100% Australian owned. Known for its signature dish of
fresh grilled chicken burgers flavoured with secret Portuguese spices, it also offers fresh rolls,
wraps, salads, desserts as well as a delicious breakfast offering.
Healthy Habits
Fresh, lighter, healthier options offered in clear glass cabinets. The design is simple, playful and
effective.
Pasta Pomodoro
This instantly recognisable Italian themed outlet offers quality, fresh pasta and a variety of
homemade Italian sauces along with rustic pizza, salads and great coffee.
Billie Chu
Offering cooked to order, Asian hawker style food with delicious traditional and
regional specialties. Guests can enjoy views of busy chefs frying fresh produce in the
open wok stations.
Noriba
With all menu items made fresh onsite, this Japanese styled kiosk serves sushi, sashimi,
traditional Japanese soup (miso) and specialty bento boxes.
Crown Larger Bar
Relax at this sophisticated bar with eye-catching visual displays including an
impressive keg room display and stunning outdoor views through large glass
windows. The extensive menu caters for breakfast, mains, sharing plates and tasty
desserts. Premium beer brand, Crown Lager is uniquely offered on tap supported by
an impressive wine list.
Description of Outlets – International Terminal
Hungry Jack’s
A family favourite for quick service, value and consistent product.
Air Bar & Lounge
A well-positioned, contemporary bar with an extensive wine list and modern menu designed
around fresh, seasonal produce. Offering a dedicated coffee express area perfect for those
wanting to grab a quick coffee on the go.
Healthy Habits
Fresh, lighter, healthier options offered in clear glass cabinets. The design is simple, playful and
effective.
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Nandos
Well known favourite offering flame grilled Portuguese style chicken and a menu which is low in fat
and cholesterol.
Villa & Hut Kafé
coffee.
Description of Outlets – Tiger
Café Ton
Located outside of the terminal – this fun café concept is literally housed within a giant container
and is a great
talking point for travellers and visitors to the terminal.
Villa & Hut
coffee.
Café Arome
Café Arome serves popular Melbourne brand – Grinders coffee along with quality
bread and pastry offering perfect to enjoy while waiting or to take on to flights.
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Venue Facilities
Maps
Please find a map of your site below:
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Qantas Domestic & International Terminals
Tiger Terminal
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Parking and Public Transport
The following parking and public transport options are available to you at your site:
Parking
At Melbourne Airport there is an allocated “staff car park” which is operational 24 hours a day, and
is situated off Melrose Drive behind the main taxi rank, between Francis Briggs Road and the
airfield. A staff shuttle bus operates between the car park and the airport. Pick up and drop off
points are located at the bus shelters in the car park, and in front of the Tiger Terminal (after
10:30pm the pick up point from the airport is in front of international arrivals).
Payment Options: There are two options for paid staff parking.
Option 1: On request a permanent pass for the staff car park can be arranged at the cost of $70.00
per month to be paid by the team member. This is deducted from the team member in the first
week of each month by payroll deduction.
Option 2: If preferred, staff can take a daily ticket, at the cost of $8.00 per day and is payable by
the team member prior to leaving at the ticket machine by the drop off point at Tiger prior to
boarding the bus back to the car park.
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Public transport options include:
Skybus
The Skybus Super Shuttle runs between Melbourne Airport and the Melbourne central business
district, 24 hours a day, seven days a week. The service runs every 15 minutes between 6am and
9pm (less frequently at other times), and takes 20 minutes to get from the airport to the City centre.
The Skybus stops at Melbourne Airport’s South/Virgin Blue terminal and the Qantas domestic
terminal and at Southern Cross (Spencer Street) Station in the City.
Skybus tickets are available from the driver, at ticket kiosks in the airport terminals, and upon
request a confirmation letter of employment can be provided to staff in order to receive a discount.
Tullamarine Bus Services
Tullamarine bus services run from Moonee Ponds, Broadmeadows, Sunbury, Greenvale,
Essendon.
Tullamarine and the Melbourne International & Domestic Airport. services directly to the Melbourne
Airport pick-up daily from some railway stations and from Melbourne. For more information visit:
www.tullamarinebus.com.au.
ATMs
It is important to know where your closest ATM is as guests will often ask. We have machines
located throughout the Airport and near the banks in the International and Qantas Terminals. One
your first day please ask your line manager where the closest ATM to your work area/outlet is.
Team Member Entry Point
Team members working in Qantas Domestic can enter the premises through the Qantas
screening point and proceed in to the food court to their work area and place personal
belongings in the lockers provided.
International Airport team members should enter the premises through the entrances on level
1, sign on then proceed to their work area.
Lockers and Personal Property
Personal belongings are not to be taken into work areas and must be left in your allocated lockers.
You will be allocated a locker by your Business Manager on your first shift.
Please ensure your phone is turned to silent or switched off. Mobile phones should not be taken to
work areas.
Please do not bring valuable items to work. Delaware North will take care to ensure your personal
belongings are safe and secure, however, accepts no liability or responsibility for team member’s
personal property.
Toilets and Showers
We do not have dedicated team member bathrooms and showers. Qantas domestic public
toilets are located on the right hand side by the stairs once you pass through security. For
those outlets located on the mezzanine levels, public toilets are located opposite the outlets.
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Team members working in the International terminal can use the public toilets located on Level
1 opposite the main food court, or the toilets located in the Qantas link walk through if working
in Giancarlo, Nandos, Air Bar, Healthy Habits or Hungry Jack’s.
As we do not have change rooms, team members with need to be in full uniform on arrival.
Smoking Areas
It is an absolute imperative that team members smoke only in approved smoking areas. Your
dedicated smoking area is located outside of the airport terminals and is sign posted. Please
ensure you continue to represent the Company appropriately during your breaks, and remove
aprons (for example), dispose of cigarettes appropriately and wash your hands thoroughly on
returning to work. Uniforms, identification passes (ASIC) and name tags should be covered when
smoking in the dedicated areas.
Employee Meals
All meal and drink purchases are to be made in line with your venue’s Staff Meals and Discount
Policy.
Any removal of food or drinks from Delaware North without a valid receipt of purchase will be
classified as stealing, and may lead to disciplinary action, up to, and including termination. Any
team member found giving away food and/or beverages, pilfering the company’s property and/or
cash, or not using the point of sale (POS) terminal correctly (as explained in the POS Manual), will
be treated as Serious Misconduct and may result in instant dismissal.
Break/Meal Areas
All meals and drinks must be consumed in approved break/meal areas, check with your manager
as to where these are located for your outlet. The only exception will be where water bottles are
approved to be consumed due to heat or other environmental issues.
Alarms, Access Cards, Security Codes & Other Security Information
If you are allocated any access cards or security code information it is important that you treat this
property as you would your own credit card and personal pin numbers. Do not share this
information with anyone as you can be held accountable for unauthorised access with these
details. If you have any questions regarding security measures please speak with your Line
Manager.
Security Procedures and Processes
Due to the security of the airport the following applies:
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No baggage is to be held by a Delaware North team member for customers
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Any baggage left unattended must be reported to Chubb security
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Any item considered a security risk (knives, bottle openers, scissors etc) which are used for
the daily operations of the business must be kept in secure locations at all times, and the
location must not be visually or physically accessible or known by customers. These items
must be kept in a secure locked environment and it is the responsibility of the employee to
ensure such items are accounted for at all times.
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You must not leave open, obstruct or prop with objects any doors within the airport. No
unauthorised staff should be in service areas, kitchens or stores. You may only enter areas
within the venue that you are required to and authorised to enter by Management and
permitted under your ASIC pass provisions.
Security Guards
Airport contracted security guards (ISS) or (Chubb) are located throughout the terminals. Federal
police patrol both inside the terminal and external areas.
All monies that are transported around the venue must be in bags supplied and be kept closed and
secure at all times Floats and revenues are only to be removed from the outlets by DNCA
Management.
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Safety and Emergency Procedures
Safety Standards
The Occupational Health and Safety law requires employers to protect both employees and nonemployees (including contractors, visitors and members of the public) against risks to their health
arising from their business undertaking.
Delaware North is committed to search for, detect, eliminate and/or control, so far as is reasonably
practicable, any possible areas of risk to health and safety.
In accordance with Delaware North’s policies and procedures team members are responsible to:
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Identify hazards in their work area and report these hazards to supervisors immediately
Comply with all instructions and follow safe work procedures at all times
Report all accidents and near miss incidents regardless of how minor they are
Work in a safe manner and encourage team members to do the same
Immediately notify the appropriate department to address spills, cleanliness and
maintenance issues
Not recklessly interfere with or misuse equipment provided by the company to protect the
health, safety and welfare or our guests and team members
Not to do anything that endangers yourself or others.
Fire and Emergency Evacuation Procedure
In accordance with Occupational Health and Safety Law and Delaware North policies, team
members are required to understand their venue’s fire/emergency evacuation procedure. Team
members are to assist with practice evacuation procedures and understand their role and
responsibilities in evacuation situations. All fire/emergency evacuation procedures with detailed
meeting points are located in designated staff areas.
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Medical Assistance
In the unfortunate event of an injury or illness at the workplace, Delaware North requires team
members to seek First Aid attention immediately. First Aid can be administered from trained First
Aid personnel, external First Aid providers or from medical practices. If team members are required
to be treated by medical practitioners, they are required to obtain and provide to management a
Certificate of Capacity as soon as possible.
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Before You Start
Food Safety
As a hospitality organisation, we pride ourselves on setting and maintaining high standards of food
presentation and preparation. All team members who are likely to handle food or supervise a team
that handle food as part of their role must have completed a Food Hygiene qualification with a
Registered Training Organisation prior to their first shift or within their first 90 days of commencing
on site. The course code is SITXFSA201: Participate in Safe Food Handling Practices or
SITXFSA101: Use Hygienic Practices for Food Safety (as at June 2013) in Australia or NZQA167
in New Zealand.
Responsible Service of Alcohol
Any Delaware North team member or Line Manager who will be working or supervising areas that
serve alcohol must complete Responsible Service of Alcohol training that meets state based
requirements. Proof of completion must be provided to your HR representative prior to your first
shift.
Delaware North is committed to the principles of responsible service of alcohol and
encourages the moderate consumption of alcohol for all guests. Any team member serving
alcohol to guests are required to meet the requirements of the liquor license at their site or
they may be subject to performance management up to and including termination of
employment.
Team members are expected to be knowledgeable with the guidelines of responsible service of
alcohol including:
• Persons must be 18 years of age to purchase liquor
• Proof of age is required
• We will not serve patrons who are intoxicated, rowdy, behaving in an offensive manner or
are engaging in activities that may harm others or encourage excessive drinking
• Team members will look for warning signs of intoxication and refuse service
• Team members are asked to discreetly inform the Line Manager on Duty of any
troublesome customers so they may deal with the complaint.
Additional Certificates/Licences Required
Some roles will require additional certificates or licenses and these would have been discussed
with you during your interview. This could include forklift tickets, proof of Apprenticeship
completion, Police Clearance for cash handling roles or your ASIC certification in airports.
It is important to have provided this information to your Hiring Manager or HR representative prior
to the commencement of your first rostered shift.
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What to Bring With You on Your First Day
Your Hiring Manager or HR representative will advise you of any special items to bring with you on
your first day, but here is a general guide:
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Copies of relevant qualifications, licences as required by your role if you have not provided
them already
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All payroll paperwork if you have been sent this. If you are completing this on your first day,
you will need to bring your tax file number, bank details, superannuation details and
emergency contact details
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Notebook and pen.
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Uniform Standards
GuestPath Standards
Our GuestPath standards outline the expectations of Professional Appearance and Grooming. We
ask that all team members attend work ready to serve our guests in a professional manner.
This includes:
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Wearing the correct and full uniform
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Ensuring appropriate footwear is worn and is in good condition
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Wearing a Delaware North name badge each shift
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Jewellery is conservative
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Ensuring hair is neat and professional
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Our fingernails are well groomed. We do not wear nail polish or false nails.
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When in a Delaware North Company required uniform no jewellery is worn, with the
exception of an engagement ring and/or wedding band (if appropriate) and a discreet
wristwatch.
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Beards or moustaches are neat and trimmed. We are clean-shaven if a beard is not
worn.
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Ensuring your nails are well groomed
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No body piercings are visible.
Venue Specific Uniform Requirements
Outlet specific uniform requirements are as follows:
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Natural sheer hosiery
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Black tailored trousers or knee length skirt
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Black socks
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Outlet shirt provided
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Shoulder length hair tied back
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Hair accessories must be black
Business Manager uniform requirements are as follows:
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Black corporate suite (Jacket with pants or knee length skirt)
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Shirt provided by Delaware North Companies
Chef
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Chef’s jacket, long sleeved, white buttons
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Black check traditional chef pants (no large checks or stripes)
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Full length white apron
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White necktie
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Traditional chef’s hat if in public view, otherwise chef hat or white skull cap
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Black socks
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Black shoes or clogs in accordance with OHS legislation – runners will not be accepted
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If hair is long it is to be placed in a hairnet under chef hat.
Footwear Requirements
Working in the hospitality industry means that you can be on your feet for many hours a day and it
is important to wear safe and comfortable shoes. Most roles will require black dress shoes with
non-slip soles and closed in toes. Your Hiring Manager will explain your outlet’s requirements to
you.
As a key part of your uniform, it is important to ensure footwear is clean and in good condition.
Examples of acceptable footwear are shown below:
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Rosters and Your Pay
Hours of Work
Hours of work for employees will be in accordance with a roster system based around the
operational needs of the venue. To ensure our customers receive the highest quality service, it is
imperative to be punctual for your rostered shift. Your rostered shift requires you to be dressed in
appropriate uniform at your designated outlet, at the rostered start time. Team members due to
commence work must take into account any security measures and systems operating at your
venue, ensuring sufficient time is allocated for these measures and commencement of your
designated shift on time.
When you are absent or late to work, your team is affected. If you are going to be absent please
provide as much notice as possible (a MINIMUM of 2 hours is required). If you are unable to attend
your shift you are required to call your Line Manager (phone numbers in the front of this
handbook). Please do not leave a message with anyone other than a Supervisor/Manager.
Rosters
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Rosters will be posted on the staff notice board at least one week in advance. It is the
responsibility of each team member to make any alterations to the set roster with the
approval of management with a minimum of 48 hours notice. Roster requests can be
placed in the roster request book/form at your outlet.
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Any roster changes must be submitted with the signatures of all parties concerned on the
shift swap documentation form. Team members who wish to work additional shifts in place
of another team member must liaise with Management to ensure it complies with the
relevant conditions governing the other team member’s employment in accordance with the
relevant Agreement or Award.
Web Kiosk
At a select number of Delaware North venues, a time and attendance system has been
implemented to assist with high volume rostering of shifts. Where this is the case, team members
can log in to a web based kiosk and view their rostered shifts.
Team members log in to the Web Kiosk using their Delaware North employee ID and a password.
Timesheets
Non-salaried team members must complete timesheets to ensure they are paid accurately for the
hours they work each shift. Team members must sign in at the commencement of their shift and
sign out at the conclusion of their shift as well as recording any breaks so as to ensure the right
pay rate is being applied and any penalties if applicable. Breaks are generally unpaid unless
specifically dictated by the relevant industrial instrument.
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Time sheets are the record of hours for employees that officially document the hours
worked by team members.
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Team members are responsible for ensuring these hours are correctly accounted for, and
by signing your time sheet you are formally acknowledging to the best of your knowledge
they are true and accurate. This will include all start, finish and break times.
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Deliberate acts where team members have noted false or misleading information may be
considered as serious misconduct, and may result in instant dismissal.
Clocking In and Clocking Out
At venues where timekeeping devices (usually wall clocks) have been installed team members are
required to use their staff cards to ‘clock-in’ and ‘clock-out’ of the venue. In some cases these
clocks can be accessed through the point of sale terminals. Please be mindful that clocking in and
out does not make the manual time sheet obsolete and team members are asked to also manually
complete a timesheet document. Please ask your Line Manager whether you will be required to
clock in and out at your venue.
How and When You Will Be Paid
Salaried team members are paid directly into their nominated back accounts on a monthly basis.
Payment is made on the 21st of each month; made up of payment for three weeks behind and one
week ahead. The payroll cut-off date for new team members joining the business is the 15th of
every month. Non-salaried team members are paid weekly depending on their business division.
Bank accounts must be in your own name and please ensure all details are correct before
submitting your completed paperwork.
The pay week for non-salaried team members commences on a Monday (am) and concludes on
the following Sunday (pm). Wages are deposited directly into your nominated bank account. Funds
are generally available the following Thursday for weekly team members.
If any of your personal details change (bank, address etc.), please notify your Line Manager and
complete the changes on the web kiosk.
Payroll Enquiries
All payroll queries must be made in writing so they can be followed up accurately. Please submit to
your manager.
Payslips
Delaware North provides both paper-based and electronic payslips to its team members
depending on your venue and division. At venues where team members are forwarded electronic
timesheets, facilities to print these are made available in the staff check in area or venue office.
Paper-based time sheets are posted to the venues directly and in most cases are available on
Fridays – these are usually one week behind.
Annual Payment Summaries are posted out to team members. Please remember if your address
changes (or any other personal details) you must inform your payroll representative in writing to
ensure you receive your Group Certificate in a timely manner.
Online Leave Kiosk – Salaried Team Members
Salaried team members have access to their payslips, payment summaries and leave balance
through an online kiosk. Team members will receive their log in details and instructions on how to
use the system within their first month of employment from [email protected].
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All leave requests for salaried team members are logged by team member and approved by their
Line Manager through this system and no paper forms need to be completed. If a team member
requests leave and their Line Manager does not approve or decline it through the kiosk in a timely
manner the request is escalated to the one up Manager for consideration. If a team member is
unwell it is his /her responsibility to retrospectively request the leave online when they are back on
the office.
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Site Specific Code of Conduct
Mobile Phone and Telephone Use
The use of personal mobile phones is not permitted whilst on shift. Mobile phones must be
switched off and kept in your bag until the completion of your shift. Neither personal calls nor
incoming calls are to be made on the company telephone unless permission is provided by your
Line Manager in advance.
All other calls made on the company telephone are to be conducted courteously, in line with
GuestPath standards.
Speaking to the Media
In accordance with Delaware North’s Media Policy, no team member is to make comment or speak
to any member of the media or on public record about their venue/site or the Company. In the
event that you are asked to comment, simply direct the patron/media representative to your
supervisor or a member of the Delaware North management team. Only the Managing Director
may represent the Company.
For further clarification, please refer to the Operations Policy Manual – Communications Policy or
speak with your Line Manager.
Confidentiality
All employees are expected to abide by Delaware North’s Code of Conduct which includes abiding
by all laws, rules and regulations that are applicable to the Company’s activities. Employees must
ensure that they are informed and comply with all laws applicable to their activities on behalf of the
Company which includes any dealings with both internal guests and external guests of Delaware
North. This includes maintaining confidentiality, avoiding conflicts of interest and accurate financial
accounting.
While an employee of Delaware North you are requested not to divulge or use any confidential
information about the Company. It is a condition of your employment that you may not, without
authorisation, copy any Delaware North material i.e. materials, correspondence, computer
printouts, financials, client lists, electronic materials, etc. When leaving a venue all materials must
remain onsite and ALL employees are expected to comply with the National Privacy Laws.
Cash Handling
Delaware North has corporate cash handling policies and procedures. These policies and
procedures are necessary to prevent mishandling of cash and define employee responsibilities in
the cash handling process. All employees in positions involving cash handling must ensure they
are informed and comply with Delaware North’s corporate cash handling policies and procedures.
An employee found to have breached these policies or procedures may be disciplined up to and
including termination.
As part of the Cash Handling Policy all employees of Delaware North are employed on the basis
they will be diligent and honest during the course of their employment. Many employees are in
responsible positions involving cash handling; the Company expects a very high standard of
diligence from employees dealing with cash.
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Company Property
As an employee of Delaware North you are obliged to adhere to the following conditions regarding
your use of company property, this includes but not limited to: uniforms, company vehicles, mobile
phones and lap tops.
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To take good care when using company property and to ensure that it is properly and
responsibly maintained
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Not to allow the property/equipment to be used by anyone not approved by the Company
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Not to fit any accessories to the property/equipment without prior written approval from the
Company
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To go about doing your work in a competent manner when using the property/equipment of
the Company
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To obtain permission for use of company property/equipment for non-work purposes
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Not to use the Company's property/equipment if intoxicated through alcohol consumption or
drug taking.
Damage of Company Property
Any team member involved in an accident as a result of alcohol consumption or unlawful drug
taking, negligence, or recklessness will be required to pay for all associated costs and will face
disciplinary action up to and including termination of employment.
Visa Compliance
Under immigration legislation, Delaware North is obligated to check and monitor team member
work entitlements to work in Australia. Delaware North will verify team member work entitlements
by asking for proof of employment right documents such as an Australian Citizenship Certificate, a
Birth Certificate or a Passport. Every team member from overseas must have a valid Australian
visa with working rights.
Team members with temporary or limited working rights (such as working holiday or student visas)
have personal obligations to comply with their Visa conditions and to provide prompt notification to
their Line Manager regarding changes to their working rights. Team members found to be working
in breach of their Visa conditions (such as working outside the allowed hours of work) or
overstaying their visa expiry date will face cancellation of their current visa, have a bar placed on
their personal record not allowing them future entry into the country and face immediate departure
from Australia. If Delaware North becomes aware of a breach in your Visa conditions your
employment will be terminated.
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Benefits
Reward and Recognition Programs
Delaware North has a national Reward and Recognition program active across all venues called
Team Member of the Month. Team members who exhibit model behaviour aligned to our Pillars
and Principles are nominated by management and / or peers with a monthly site winner
announced and rewarded. Winners are regularly featured in our internal newsletter The Dish.
An overall venue winner is decided at the end of each year and a Team Member of the Year prize
is awarded. Each of our divisions; Parks & Resorts, Central Support Office, Sportservice,
Sportservice & Entertainment and Travel Hospitality Service then confirm an overall winner for the
year. Fantastic prizes are on offer for the winners including accommodation at one of our resorts
or corporate box tickets at one of our venues and airfares across Australia.
Social Club
At Delaware North we want to make work enjoyable for team members and recognise that
workplace culture plays a significant role in staff retention and engagement. Over the course of a
year we spend a lot of time at work with our colleagues and as a result of this personal and
professional relationships between peers evolve naturally.
At all Delaware sites there are occasions when social activities are organised outside of work
hours either for team building purposes, ‘get to know you’ initiatives as well as activities where
members of our client / landlord’s team are included.
Of course, it is expected that you will maintain a high level of personal and professional conduct
during any Social Club events.
Parks & Resorts Friends and Family Discounted Rates
Family and Friends rates for all of our Australian Parks & Resorts are valid for any Delaware North
team member as well as their family and friends.
If you are considering a holiday to Lizard Island, Heron Island, Kings Canyon, El Questro
Wilderness Park or Wilson Island, this can mean up to 50% the standard rates which represents
great value.
To take advantage of this fantastic offer contact our reservations team at [email protected] or
1300 198 809.
Career Pathways
At Delaware North, our goal is to provide you with exciting job opportunities and to assist you in
developing a rewarding and lasting career partnership with us.
To assist you in navigating your career path we have developed our very own Career Pathways
map for you. Please visit http://bluesquare.dncinc.com/AUSNZ-HR-CareerPathways.aspx for
further information or speak to your Human Resources Business Partner.
Delaware North makes every effort to promote from within, with due regard for team members
interests, qualifications, and the needs of the business. Delaware North provides equal
employment opportunities for team members through the following channels:
24
•
•
Online Job Board www.delawarenorth.com/careers.aspx
The Dish – Hot Jobs Section
25
Acknowledgement Form
Thank you for taking the time to read over your Site Handbook.
Please complete the following Acknowledgement Form:
I acknowledge that I have received my Site Handbook and I understand that it includes
fundamental terms and conditions that govern my employment with Delaware North.
I understand my requirements to comply with the policies and procedures, benefits and
services, condition of employment and the code of conduct and other practices as described
in this handbook. I also understand that Delaware North may update or add to any of the
above conditions and I will be notified during the course of my employment.
I also understand that if I have any questions or concerns regarding any aspect of my
employment or conditions I should speak directly with my Line Manager for clarification.
Name:
Signature:
Date:
Line Manager Signoff.
I have provided an opportunity to raise any questions the team member has in relation to the
information provided in the Melbourne Airport Site Handbook.
Name:
Signature:
Date:
Position:
26

Melbourne Airport - Staffing Web Sites at Delaware North Australia

Transcription

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