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Training Social Skills Digitally with Simulations and Games
www.eLearningGuild.com Training Social Skills Digitally with Simulations and Games Nathan Kracklauer, Enspire Learning 313 April 14-17, 2008 Orlando, FL Training Social Skills Digitally through Games and Simulations Nathan Kracklauer Director of Product Development Enspire Learning © Copyright 2007, Enspire Learning Page 1 Enspire Learning ► ► Custom Content Development Off-the-Shelf Leadership and Financial Acumen Programs © Copyright 2007, Enspire Learning Page 2 Fluent in Finance © Copyright 2007, Enspire Learning Page 3 Session 313 – Training Social Skills Digitally with Simulations and Games – Nathan Kracklauer, Enspire Learning Page 1 April 14-17, 2008 Orlando, FL Today’s Agenda ► ► Discuss two models of simulation/game-based approaches to soft skills training Explore the potential and limitations of digital soft skills training © Copyright 2007, Enspire Learning Page 4 The Skill Gap ► ► ► Human interaction skills are essential to business, work, and life Education focuses on hard skills and knowledge acquisition Education actively discourages collaboration © Copyright 2007, Enspire Learning Page 5 The Digital Gap ► ► ► Application is the soul of learning Application of soft skills means interacting with humans Interacting with a computer is not like interacting with humans Can people truly learn soft skills through digital experiences? © Copyright 2007, Enspire Learning Page 6 Session 313 – Training Social Skills Digitally with Simulations and Games – Nathan Kracklauer, Enspire Learning Page 2 April 14-17, 2008 Orlando, FL AI Is Not an Answer © Copyright 2007, Enspire Learning Page 7 What are “Soft Skills”? ► Job Functions ► ► ► ► ► ► ► ► Management Leadership Sales Customer service Purchasing H/R Healthcare Team work © Copyright 2007, Enspire Learning Page 8 What are “Soft Skills”? ► Interpersonal Skills (according to Department of Labor) ► ► ► ► ► Participates as a member of a team Teaches others Exercises leadership Negotiates to arrive at a decision Works with cultural diversity http://wdr.doleta.gov/SCANS/lal/lal.pdf © Copyright 2007, Enspire Learning Page 9 Session 313 – Training Social Skills Digitally with Simulations and Games – Nathan Kracklauer, Enspire Learning Page 3 April 14-17, 2008 Orlando, FL What are “Soft Skills”? Rhetoric and Composition Mastery of Body Language Improvisation Logic Self-Confidence Empathy Psychology Listening © Copyright 2007, Enspire Learning Page 10 The Conversation – Everyday Improv Theater © Copyright 2007, Enspire Learning Page 11 The Conversation – Everyday Improv Theater ► ► ► ► Conversations have rules Different types of conversations have different rules Identify the rules and the process Construct learning activities in which learners apply the process © Copyright 2007, Enspire Learning Page 12 Session 313 – Training Social Skills Digitally with Simulations and Games – Nathan Kracklauer, Enspire Learning Page 4 April 14-17, 2008 Orlando, FL The Sales Conversation ► A choreographed series of questions ► ► ► ► Questions about the customer’s current situation Questions that identify business problems Questions that develop needs Questions that elicit statements of solutions © Copyright 2007, Enspire Learning Page 13 Model 1: Simulated Conversation Processes ► ► ► Build awareness of conversation structures Commit procedures to “motor-memory” Boost confidence © Copyright 2007, Enspire Learning Page 14 Model 2: Computer-Enhanced Role-Plays ► Traditional Role-Plays ► ► Simulate real person-to-person interactions Are utterly unlike the real-world interactions ► There is an audience ► The participants stand in different relationships to each other ► The physical environment is different © Copyright 2007, Enspire Learning Page 15 Session 313 – Training Social Skills Digitally with Simulations and Games – Nathan Kracklauer, Enspire Learning Page 5 April 14-17, 2008 Orlando, FL Lord of the Rings © Copyright 2007, Enspire Learning Page 16 The Burden of Imagination ► Imagine… ► ► ► There’s no audience My role-play partner is someone different We are not really here Imagination is a wonderful skill, but it rarely has anything to do with what we’re trying to learn. © Copyright 2007, Enspire Learning Page 17 Model 2: Computer-Enhanced Role-Plays ► ► ► Computers are great imagination crutches Create a shared virtual space for interaction Liberate participants to focus on what matters © Copyright 2007, Enspire Learning Page 18 Session 313 – Training Social Skills Digitally with Simulations and Games – Nathan Kracklauer, Enspire Learning Page 6 April 14-17, 2008 Orlando, FL Executive Challenge ► ► Business simulation focused on leadership Multi-player simulation: ► ► ► ► Inter-team competition Intra-team collaboration Teams form hierarchical management teams to run a virtual company Every player has a unique role and a unique but similar interface © Copyright 2007, Enspire Learning Page 19 Question and Answers Enspire Learning 1708 Guadalupe Austin, TX 78704 (512) 472-8400 © Copyright 2007, Enspire Learning Page 20 Session 313 – Training Social Skills Digitally with Simulations and Games – Nathan Kracklauer, Enspire Learning Page 7
