Back Sup - CarePartners
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Back Sup - CarePartners
Connections Volume 17 Edition 10, July 2013 Hats off to Paula! Employees and guests gathered in the Cafeteria Courtyard on June 20 for a retirement celebration honoring Paula Gaddis. With a theme of “Hats off to Paula,” staff and other guests presented decorated hats, photos and other gifts to Paula during a special program, with Pam Tidwell (Director of Home Health and Hospice) acting as Mistress of Ceremonies. The hats, along with shared stories, recounted memories of daily work and adventures during Paula’s 35 years of employment. Over the years, Paula had a variety of roles, including being one of the founding members of VHP (Visiting Health Professionals), which was the forerunner of CarePartners Home Health Services. and, in recent years, Director of Staff Development in HR and Communications. Guests enjoyed a beautiful hat cake and decorated cupcakes made by local bakers and other refreshments prepared by our Food Services staff. In recognition of Paula’s lifelong commitment to learning and staff development, the HR Training Room has been renamed the Paula Gaddis Staff Training Room. Visit the CarePartners Facebook page for more photos! Hands On Asheville- Back to S Supply D 2 Quilts add beauty 5 Tell us about your summer vacation 7 School Help Our Students Start the School Year Equipped to Su Just Glad To supplies Be Me needed benefitting students served by: 11 Big Brothers Big Sisters of Western North Carolina Buncombe County Schools Foundation: Fostering Connec Buncombe County Schools Migrant Education Program Quilts add beauty and feeling of comfort During recent months the Asheville Quilt Guild donated approximately 60 handmade quilts to Solace for patient rooms and hallways, says Danny Johnson, Hospice Volunteer Coordinator. “There were some surplus quilts, so I asked the guild if it would be ok to share them with Hospice Home Care, and they said certainly,” Danny explains. In June, colorful quilts of various sizes were hung throughout the Hospice Home Care/Administration area, adding beauty and a feeling of comfort to the hallways, staff conference room and offices. Another new quilt now hangs in the hallway outside Pam Tidwell’s office in Home Health. This one was made by Fran Gullyes, Manager/Home Health RN Intake. Fran explains that CarePartners footed the bill for supplies and that she donated her quilt-making skills as a labor of love. Fran says, “The pattern came from a quilt magazine. The design is called ‘Labyrinth Walk’ and is based on a marble floor design in a church chapel in Naples, Italy. The floor looks so dimensional and realistic that the designers were afraid to step on the black spaces because they thought they might fall through!” Fran adds that the complicated labyrinth seems a fitting metaphor for all the intricate, interconnected areas of CarePartners. Fran Gullyes and ‘Labyrinth Walk’ Save the Date! 2 Honey Miller stands by a beautiful handmade quilt in the Hospice Home Care hallway. The 2013 United Way Day of Caring is set for Thursday, September 12. This special day is the largest annual community-wide service event in our area and is coordinated by Hands On Asheville-Buncombe, the Volunteer Center of United Way. Day of Caring uniquely equips and mobilizes workforce volunteers to strengthen our community by matching these groups with service projects to benefit Asheville and Buncombe County nonprofits, schools and public entities. Last year more than 1,000 volunteers participated in Day of Caring. Ask your co-workers to join you in volunteering! To sign up, contact Kate Saxe or Jane Harmon. On Track with Tracy Tracy Buchanan President & CEO Ah, summer! I can’t remember a busier or more interesting time at CarePartners – from the usual challenges of funding cuts and budget development, to all the new activity around our planned affiliation with Mission Health, we have a lot happening on all fronts. It’s easy to feel overwhelmed, or tangled in competing priorities, or just plain tired. So, I’m going to encourage everyone to find a way this summer to take some time off, catch your breath, and renew your energy for the days ahead. Those tasks and deadlines and challenges won’t go away, but they can be handed off temporarily, while we all find ways to take care of ourselves. Some of us head to the beach, others to hiking and camping in these beautiful mountains we call home. Chances are some folks have more exotic destinations or thrilling adventures in mind, while others find a low-key stay-cation just what the doctor ordered. It’s all about giving our minds and bodies a break from the daily routine. Whatever your options, whatever your relaxation of choice, I encourage you to indulge yourself a little, whenever and however you can this summer. A break can also jump-start our creativity and allow new ideas to break through. And we can certainly all benefit from that as we return, renewed, to the important, vital work we do here: providing exceptional care, every day. Enjoy your summer! 3 Exceptional Care. Every Day. Stories happen every day at CarePartners, as our experts treat, restore, teach and comfort people of all ages, from the tiniest infants to the oldest citizens of our region. We believe that exceptional patient care requires an exceptionally caring staff, and we’re proud to uphold that standard each day. Got a story about your work with patients? Please share with our staff via ”My CarePartners” at the top of our intranet home page or contact Judy Tanner to be included in this section of Connections. By going the extra mile on research, Steven Solana, Doctor of Physical Therapy/Home Health, was able to make a significant difference in a patient’s life. My first meeting with the patient was in February 2013. She was wheelchair bound, had had some recent falls, and Steve Solana needed assistance transferring between her wheelchair and toilet, bed and shower. Her mobility problems had started five years previously but had gotten worse over the past year, especially over the past three months. I checked a few things and asked her what her doctor had said. He had diagnosed her with idiopathic peripheral neuropathy which is common in diabetes and other diseases. However, I believed it was more of a central nervous system issue. I was intrigued with everything she was telling me and had time to do some research that evening. Her complaints were pointing me to her spinal cord being involved and specifically to the spinal tracts in the back part of her spinal cord. I pulled out some old neuro-science notes from school and started looking at different conditions that affect that part of the spinal cord, which helped me to narrow down the possibilities. I did some Google searches, looked at some medical journals online, and looked at nutritional deficiencies, which seemed like a simple, good place to start. I found some published research articles and was able to rule out some more things. Then I saw articles on copper deficiency and as I read them, I realized that one of the causes was excessive zinc intake over a period of time. I went over her medication review in Cerner and saw that she was taking an over-the-counter zinc supplement for her immune system. I called her that same night at 8 p.m. and asked her how long she had been taking the zinc supplement. She said she’d been taking it every day for 15 years! The dosage was higher than “Very quickly with treatment, her copper levels returned to normal. Although there was damage to her central nervous system, she is walking now.” – Steven Salona the recommended daily amount. After I discussed my findings with her, she requested that her doctor do a blood test for copper, which showed that she was deficient. Her doctor sent her to a physician at Duke for a complete work-up to rule out MS, B12 deficiencies, etc. and he agreed it was a copper deficiency. Very quickly with treatment, her copper levels returned to normal. Although there was damage to her central nervous system, she is walking now. She is up to 50 feet with a rolling walker and now able to transfer by herself. It will take up to a year to see how much she will recover, and there may be some lasting effects, but she has already seen much improvement. If this condition is found early, the patient will have full recovery, because it’s such a simple fix. My patient had a deficit over a long period of time, resulting in neurological deficits. I am still seeing her, and she is improving all the time. It’s reassuring to now know what’s wrong, and to know she’s on the right path. The patient hopes that sharing her story will help others. Everyone should make sure to get proper amounts of copper and zinc for optimum health. Stephen and his patient were featured on WLOS in a Health Alert with Jay Silzer on June 25. Here is the link to view the video: http://wlos.com/shared/community/features/health-alert/ stories/wlos_too-much-good-thing-214.shtml Cardiopulmonary class gets positive feedback Submitted by Carol Coates, Staff Development/Education Coordinator On April 13 and 14, the CarePartners Staff Development department presented “Treating the Cardiopulmonary Patient” to 93 staff and four guests at Lutheridge Conference Center in Arden. The instructor was Ellen Hillegass, (PT, EdD, CCS, FAACVPR, FAPTA) an APTA board certified cardiovascular and pulmonary clinical specialist and the author of the number one selling text used in physical therapy programs on Essentials in Cardiopulmonary Physical Therapy. 4 The course content was based on the premise that the cardiac and pulmonary systems should be considered as fully interrelated rather than separate, and that every patient is a cardio-pulmonary patient. Evidence-based practice was presented to help attendees link assessment findings to sound clinical decision-making in order to reach the best functional outcomes with their patients. Said one therapist, “Lots of new ideas to implement - assessments and treatment ideas, all valuable.” Another said the course provided a great comprehensive review, and the information would be used in educating patients and improving treatment effectiveness. Another commented, “This has been a wonderful opportunity to learn from a prestigious speaker/presenter in her field. Thank you, CarePartners!” On the web CarePartners Connections Published Monthly for Staff, Friends and Volunteers of CarePartners 68 Sweeten Creek Road Asheville, NC 28803 News Team Carol Copeland Hubbard/Foundation Ruth Butler/Adult Day Diana Pegg/Home Health Tammy Ponder/Inpatient Kirsten Kern/Internal Staffing & Private Duty Katherine Caldwell Bauer/Hospice Karen Vernon/HR and Communications Nancy Lindell/Business Development Jeanne Gillespie/Outpatient Kate Guzy/IS Editor Judy Tanner Designed & Printed by Andy Guzy, CarePartners Print Shop Readers are encouraged to submit announcements, questions, articles, suggestions & photos by contacting the Editor or any member of the News Team. Submissions may be sent electronically via email (preferred method) or through interoffice mail. It is our goal to provide equal coverage to all CarePartners services, but content published is ultimately dependent on material we receive from the staff & administration from each of the service areas. DEADLINE FOR NEXT ISSUE July 15, 2013 Submissions received after this date may or may not be considered for the August newsletter. The Editor of Connections reserves the right to edit and/or reject material submitted based on its appropriateness for publication, space availability or other considerations. We strive for accuracy in our reporting and encourage readers to notify us of errors. Liz Kolousek, OT, is featured in a video on Virtual Job Shadow’s website, which is dedicated to career exploration for students and helping employers connect to students to promote jobs, arrange internships and shadow days. You will also see some other familiar faces in the video. Another video featuring Eli Day, PT, is scheduled to be added to the website sometime this month. Visit http://www.virtualjobshadow.com/ and you will find the occupational therapist link at lower left. Tell us about your summer vacation Have you taken a vacation this summer or are you planning to? We’d love to hear about it! If you have a photo, feel free to submit it as well (if a print, put your name on the back so we can return it to you). Ideas of what to include… • • • • • Your destination? Sightseeing or visiting family? First time you’ve been there? Traveling with ___? Any special significance, like a birthday, anniversary, reunion or special celebration? Send to Judy Tanner by email or interoffice mail by July 22 to be included in August Connections. From our mailbox From a Hospice Home Care/Bereavement family member: “Every part of Hospice was a blessing to our family. Every single person we had the privilege of meeting treated us with such kindness. From the first day at the hospital until this day, I am still amazed at the whole group working and volunteering at Hospice. How do you find such caring people? My family and I will be forever grateful.” From an Adult Day participant’s caregiver: “We have been able to keep my father living at home with us instead of at a nursing facility. The care level he receives is very comforting to me, and the companionship with his peers is precious to him.” From a Solace family member: “My husband was at Solace only two days after being in the hospital for two months. I wish he could have been at Solace sooner! You helped to make the death experience a blessing to our whole family, as we were able to be together with our loved one in a very special way.” From an Outpatient/Seating Clinic staff member: “A patient asked to speak to a manager. During our conversation he highlighted the wonderful care he had received.” From a Rehab Hospital patient: “I was here for nine days and would recommend it to anyone from therapy to just meeting friends in the hall. It’s a great place.” Home Health family member: “Your nurse is one smart cookie. We are very lucky to have her taking care of my mom!” 5 More 2013 Graduates! Congratulations, Ashley! Ashley Albers, DO (Doctor of Osteopathic Medicine), graduated from the Asheville Hospice and Palliative Medicine Fellowship Program on Wednesday, June 19, during a ceremony on the Solace patio. Attendees included Ashley’s family members as well as a number of CarePartners and MAHEC staff. Her graduation marks completion of the one-year comprehensive training in the fellowship program, under the direction of John Langlois, Hospice physician. The program is a collaboration of MAHEC, CarePartners and Four Seasons and affiliated with the Department of Family Medicine of the UNC-Chapel Hill School of Medicine, offering a training opportunity for qualified physicians wanting to develop, enhance and refine their knowledge and skills in hospice and palliative medicine. Ashley Albers and John Langlois Ashley worked with interdisciplinary teams, providing patient consultations in Hospice Home Care, and long-term care and inpatient facilities, including palliative care consultations at Pardee and Mission. Following her graduation, Ashley has begun her new role as a Palliative Care Physician with Four Seasons Compassion for Life in Hendersonville. The members of the Hospice Fellowship Team (John Langlois, Sandy Whitlock, Honey Miller, Twila Martin and Lisa Laney) wish to thank the following staff for their assistance in creating the delightful ambiance for the special event: Anne Wilkerson for providing piano music; Danny Johnson, flower designer; Fran Kyles, for providing fresh flowers from her garden; Andy Guzy, flyers/ invitations; Nancy Lindell, photography; and Phillip Freeman, David Beijer, Kimberly Doyle and Lynnora Bierce, for moving tables, chairs, etc. Congratulations, David Crain! Son of: Kim Crain, Nurse Liaison Graduating from: Western Carolina University with a Bachelor of Science in Education/ Health and Physical Education Graduate’s Future Plans: Coaching baseball and using his knowledge to improve the health and fitness of others by working as a personal trainer. Mom’s wish for graduate: “When it’s cold outside, show the world the warmth of your smile! Be happy and never settle.” Educational opportunity Hats Off! Sign up by July 26 for the Amputee Conference coming to MAHEC on Friday, August 2 (8 a.m. to 4:30 p.m.) to get the $175 early registration fee. 6.5 contact hours for PTs and 7 for prosthetists. Visit this site to register: https://www.mahec.net/calendar/detail. aspx?eid=40160&sid=0&str=3 Objectives will include: • • • • • 6 Discuss interprofessional care of the lower extremity amputee, from post-op through long-term care. Review the current best practices to manage phantom limb pain. Cite prosthetic selection criterion and candidacy levels. Relate gait analysis outcomes and treatment options for improved prosthetic gait. Discuss care of the combat amputee. Michelle Knight Jennifer Burgin Congratulations to Michelle Knight, Hospice RN, who recently passed her Certified Hospice and Palliative Nurse (CHPN) exam, and to Jennifer Burgin, Hospice RN, for getting recertified recently as a CHPN. Back to School Supply Drive Hands On Asheville-Buncombe’s United Way and Hands On of Asheville and Buncombe County are sponsoring a Back to School Supply Drive now through July 26, and CarePartners is joining the cause! Help make going back to school a positive experience by donating a new backpack and/or supplies. Your generosity will assist lowincome families as well as enable young students to start the school year on a more level playing field. Back to School Supply Drive Help Our Students Start the School Year Equipped to Succeed! benefitting students served by: Big Brothers Big Sisters of Western North Carolina Buncombe County Schools Foundation: Fostering Connections Buncombe County Schools Migrant Education Program Children First/Communities in Schools of Buncombe County Literacy Council of Buncombe County Mountain Area Child and Family Center The Salvation Army YMCA: 21st Century Afterschool Program Look for a box in your area or drop off your donations to Lauren DiMaio in the Hospice Bereavement department. You may donate as an individual, or go together with co-workers to outfit a backpack. Last year’s Back to School Supply Drive met the needs of 662 elementary and middle school students. Help us equip even more Asheville-Buncombe students this year with the supplies they’ll need to succeed! The School Supply Drive Donate items from the lists below or better yet … buy and fill a new backpack with the following: will benefit low-income elementary and middle school students served by a number of local organizations. Here’s Elementary School Students Middle School Students what’s needed: New backpack New backpack Elementary School Students New backpack 2 composition books Loose-leaf notebook paper 6 spiral notebooks Ruler 2-pocket folders Box of #2 pencils Pencil pouch or art box Package of erasers 3-ring binder Bottle of glue or glue stick Markers (washable) Crayons 2 composition books Loose-leaf notebook paper 6 spiral notebooks Ruler 2-pocket folders Box of # 2 pencils Pencil pouch or art box Package of erasers 3-ring binder Bottle of glue or glue stick Markers (washable) Crayons Middle School Students 2 composition books Loose-leaf notebook paper 6 Spiral notebooks Ruler 2-pocket folders Box of # 2 pencils Pencil pouch Package of pens (blue or black) 3-ring binder Calculator (*scientific functions helpful /not required) Index cards Markers Colored Pencils Pencil pouch Package of pens (blue or New backpack black) 2 composition books 3-ring binder Loose-leaf notebook paper Calculator (scientific functions 6 spiral notebooks helpful but not required) Ruler NEW ITEMS ONLY PLEASE. Index Financial contributions cards will be accepted at United Way. Please specify “School Supply Drive” on check. 2-pocket folders Markers Box of #2 pencils Coordinated by: ______________________________________________ Colored pencils Drop Off Dates: ______________________________________________ Drop Off Location: Remember to turn in your backpack and/or supplies by July 26, and thanks for______________________________________________ your generosity! Questions? Call: ______________________________________________ Update on recycling at CarePartners in our landfills as we want to be a good corporate sponsor of our environment. Happy recycling!” Henry Barton, Director of Plant Ops, notes, “We have just renewed our trash service with Waste Management this month. Waste Management has teamed up with Curbie Management, and our current ‘cardboard only’ containers are being swapped out with containers allowing us to recycle much more than just cardboard. (Look for signage on the new containers, and acceptable items are also listed below.) Recyclable Material Accepted “We will continue our blue recycling container services with Curbside. By using the new containers, we should be able to reduce our total costs, as well as put less material Not accepted at this time: Black microwavable trays, plastic bottles with automotive fluids, styrofoam, aluminum foil, ceramics, dishes, cookware, drinking glasses, broken window panes. Metal, plastic, aluminum, glass • Metal cans (aluminum, steel, tin, empty aerosol cans) • All plastic bottles, jugs and grocery containers (lids accepted; yogurt cups, margarine tubs, clear deli trays) • Aluminum pie plates and food trays • Glass bottles and jars (green, clear, brown) Paper • • • Mixed paper including office and school paper, junk mail, manila folders and envelopes, window envelopes, post-it notes, phone books/ paperback books, magazines, catalogs, cereal/food boxes, soda/beer cartons, brown paper bags, paper towel rolls, paper egg cartons, construction paper, bagged shredded paper Newsletters and inserts Corrugated cardboard Not accepted at this time: Dog food bags, napkins, tissue, paper towels, wax paper, photographs, hard covered books. 7 My CarePartners Excerpts from a letter to Solace staff: “…My dad was transferred from Mission Hospital to Solace in May and was so happy to be there. My mother passed away at your center on August 8, 2011 in room 106, and my dad was in room 108. He wanted to be where her spirit left this life, to look and see the same things she had. And your peaceful beautiful surroundings gave him just that. On his third morning there, we got the phone call from his nurse that he had passed away. “He was a sweet, quiet, shy man and a wonderful husband and father. I don’t think any of us knew or saw he was going to leave us so quickly. But he left us in an early hour of a new day with wonderful surroundings, and loving and caring staff to care for him. For a short time in those final days, I got to be a daughter instead of a caregiver. Everyone at your center is so caring, devoted, sincere and very protective of their patients…” GEM compliment from a Rehab Hospital patient “As an experienced, retired physician, I can honestly say that I have never before encountered such a fine staff. Every person has seemed sincerely concerned as to my comfort and recovery. I really cannot say enough positive things and do not have a single negative observation.” From a driver’s evaluation/instruction patient: “I’m a 72 year old paraplegic. Today I drove to the grocery store for the first time in over 18 months and it sure felt great! I have recently gotten my NC Drivers License, thanks to the efforts of Jan Stephanides (OT). I want you to know I appreciate that you have this program and to tell you how fortunate you are to have such a terrific employee in Jan! I found her not only to be professional in every use of the word, but to be a real joy to work with…” Love for Leslie Fest Focus On To benefit CarePartners Hospice Saturday, August 24, 6:30pm until 10:00pm Hospice Thrift Store, 105 Fairview Road, Asheville Tickets $20, 2 for $35 Featuring food and beverage from Nona Mia Italian Kitchen, Silent Auction, and Live Music Leslie Sipes was a longtime CarePartners Hospice volunteer, particularly devoted to the Hospice Thrift Store. Before her death on May 5, she requested that we hold an event at the thrift store to raise funds for CarePartners Hospice and celebrate her life and love of volunteering. Visit carepartnersfoundation.org or call Sally at 779-9790 for more information. Tickets available soon. 3rd Annual CarePartners Foundation Golf Tournament To benefit the CarePartners Hospice Music Therapy program Thursday, August 22, High Vista Country Club, Mills River $100 per golfer & Sponsorships available Visit carepartnersfoundation.org or call 277-4815 for more information. Online registration coming soon. Bring your donations to work! Hospice Thrift Store Watch for the Hospice Truck on Friday, July 12 from 8-9 and 11-1 in front of the Norvell Administration Building. Bring your donations of used-but-good clothing, books and household goods and get a 20 percent off coupon for the Hospice Thrift Store. Discount! Staff and volunteers always receive a 10 percent discount at the Hospice Thrift Store when presenting a CarePartners name badge (cannot be combined with other discounts and coupons). For weekly Hospice Thrift Store specials and Estate Sales reminders, sign up for emails at carepartnersfoundation.org 8 Estate Sales July 11, 12 & 13 July 25, 26 & 27 In-Home Sale 42 Green Hill Ave. Asheville NC 28806 July 19 & 20 9:00-5:00 each day Hospice Thrift Store Special sales each Thursday, Friday and Saturday 9 a.m. – 6 p.m. each day Unless noted otherwise, sales are at 105 Fairview Road Just below the ScreenDoor For additional information call (828) 777-0773 or (828) 333-0558 or visit www.cpestatesales.org HRConnections Where’s the form? HR keeps track of lots of staff information, and sometimes it can be confusing for staff to know how to update or change your information. For any changes that you need to make, you will find the appropriate form in the magazine rack in the HR lobby. Forms include: 1. Benefits Claim Forms (Health, Dental, Vision) – to submit a claim that your doctor doesn’t file for you. 2. W-4s – Employee’s Withholding Allowance Certificate (Federal, State) – to change your number of exemptions and/or additional funds for income tax. 3 CarePartners Savings and Retirement Plan - VALIC Salary Reduction Agreement – to change the amount taken out of your salary to go into your retirement fund. This can be either as a percentage of your gross wages or a specific dollar amount. 4. Changes in checking / savings accounts (Payroll Direct Deposit Authorization) – to make changes in account(s) where you’d like your pay check deposited. 5. Parking Record – If you have changed your vehicle, please keep us up to date as to make, model and tag number. 6. Family Bereavement Benefit Form – one month’s gross earning to a family member or estate if no beneficiary is designated. (This benefit does not apply to PRN staff.) 7. Add your physician to the preferred provider list - Crescent will contact your provider about becoming part of the Crescent network. Have some gourmet coffee and help the Foundation Check out our new coffee machine in the Rehab Hospital Family Room! Enjoy some French-pressed coffee any time of day from a special machine called Robotic Barista™. Its custom burr grinder produces freshly ground lattes, cappuccino, espresso, mochaccino, coffee and hot chocolate at the push of a button. The cost is $2 per 10 oz. serving and 20 percent of each sale goes to the CarePartners Foundation for Equipment for Rehab Hospital patients. This fundraising project is coordinated by Gourmet Giving. Tune up with yoga CarePartners employees are welcome to join a basic yoga class every Tuesday at 5:30, a mid-week tune up for mind, body and spirit! Employees pay only $40.00 for a six-class series. Join us in Seymour Auditorium for a variety of yoga practices designed to benefit all, wherever you begin. To learn more, call or email Katherine Caldwell, Registered Yoga Teacher, at x8340 or 251-0126. In gratitude (Evelyn’s husband Earl passed away on April 22.) I would like to thank everyone for your care and support during this difficult time. I am truly blessed to have such wonderful people to call my friends. Saying ‘thank you’ hardly begins to express my gratitude. I could not have made it were it not for your love and compassion. – Evelyn Dial and family Welcome to CarePartners Amy Cohen Ansley Forest Ashley Farmer Becky Ogle Cole Hyatt Eloise Farr Erica Robinson Jeanne Stillson John Gilliam Kacie Jacobson Kelly Jackson Laura Williams Margaret Sorum Maria Haddon Mary Buchanan Mary Leach Phalon Foggie Sandra Sprinkle Sarah Rentz Steven Parker Susie Sweet Tim O’Brien William Zemp 9 GEM Recipients Amanda Langley Amy Hoover Angela Taylor Annette DeCamara Beckie Nettles Beth Fender Beth Henderson Bill Pressley Bo Ball Boxley Crenshaw Brenda Jordan Brenda Lewis Brian Williams Brooke Lopp Butch Stillwell Cheryl Maffett Cindi Brantley Cindy Coleman Thanks and congratulations to the following staff who recently received a CarePartners GEM, which stands for “Going the Extra Mile.” GEMs help us give special recognition to staff who exemplify our Standards of CARING in providing excellent customer service. If you wish to give a GEM, forms are available in special holders at all locations or ask your supervisor. Cory Hustad Crista Wilson Dale Tascier Danny Johnson Dayna Lewis Debbie Frye Denese Roseborough Denise Pace Emily Jones Francine Weinhagen Jane Harmon Jeanne Gillespie Jennifer Selman Jim Archer Joanie Burns Joanne Maciejewski John Martin Judie Thompson Justus Min Karen Smith Kathy Theoharis Ken Kelly Laura Barton Leeane Dennis Leslie Lowe Lori Nawrocki Lorie Rice Maria Torres Mary Denton Mary Elrod Mary Martin Melanie Burress Melanie Eggert Melissa Bennett Melody Greer Michael Platz Michelle Carter Mike Pearson Mindy Alexander Moneick Moore Nancy Bannan Nancy Shelton Nettie Keeter Pat Newell Pavel Misiyuk Robin Adkins Ruth Rash Ryan Muirhead Sharon Bigger Sharon Raines Sonya Brady Stephanie Grant Stephanie Messer Sue Hagedorn Susan Steele Tammy Ponder Tammy Shepard Tanya McCraw Tasha Webb Thomas Mitchell TJ Troughton Tom Riley Wanda Redmond Warren Yeisley Wendy Cady Wendy Crisp Congratulations to the GEMs of the Month Each month, PepPartners randomly draws three individuals’ names from the previous month’s GEM recipients to be honored for “Going the Extra Mile” in providing exceptional customer service. Each honoree receives a $25 gift certificate from Carrabba’s Italian Grill. Francine Weinhagen, Solace RN, with CarePartners for almost 14 years According to Francine’s supervisor Joanne Ford and co-worker Lynnora Bierce, “Francine recently began working as the Solace admissions nurse two days a week. Intake is a huge job, and it requires a special kind of nurse. Francine is that special kind of nurse. She also works two 12-hour shifts each week providing direct care to the very patients she admitted. Everything Francine does is of the highest quality, from providing excellent customer service to Hospice home care, discharge planners from various hospitals and area hospices, to providing the very best of patient care and communicating directly with patient families and visitors. Francine has a brilliant head on her shoulders with a heart to match.” A recent GEM from a co-worker said, “Francine is very passionate about what she does here in Solace. She has a positive attitude, never says no, and always goes the extra mile for everybody. She’s more than a GEM!” Cindy Coleman, Hospice Home Care Chaplain, with CarePartners for 5 years Cindy’s supervisor, Robin Creson, says,” Cindy is a wonderful example of the values CarePartners holds dear. She has a tremendous gift. She is patient, kind and understanding with her patients and families. She not only provides support to her patients and families in times of trial and suffering, but she also shows the same compassion to her fellow coworkers. Cindy is always willing to go above and beyond for the needs of those she serves.” A recent GEM for all the Home Care Chaplains said, “The chaplains got up before the sun to make many pancakes for the staff, patients and families at Solace. They wore beautiful aprons and had bright smiles on their faces as they served up warm plates of comfort food. The pancakes were yummy, and their hard work was greatly appreciated!” Dayna Lewis, PT and PTA Supervisor/Hendersonville Home Health, with CarePartners for 9 years Dayna’s supervisor, Lori Ellison, says, “Dayna’s latest GEM complimented her for coordinating help from several CarePartners departments and outside resources to provide the best possible care for a complicated patient and challenging home situation. Dayna’s proactive and well-communicated approach made this patient’s transition smooth for him, his caregivers, and other disciplines involved in his care. Another patient said, ‘Dayna cares a lot about me.’ A colleague who made a visit to a patient’s home said, ‘Dayna and the other staff worked together to get this patient’s level of functioning back to where she was prior to injury. Hearing the patient talk about their remarkable work made me so proud to be a CarePartners employee.’ A staff member at an assisted living facility said, ‘We love Dayna, and our patients love her too!’ Dayna provides her patients with excellent care, and she does it all with a compassionate, pleasant attitude. Her knowledge and love for what she does have made her a valuable asset as a member of some CarePartners committees. With any concerns or questions, she strives to find solutions rather than just presenting a problem. She represents and promotes CarePartners well in the work setting and in the community, and we are so pleased to have her on our Hendersonville team!” 10 Off the Clock Once a month, Carol Coates, Staff Development/ Education Coordinator, volunteers with her little beagle Jenni at Hall Fletcher Elementary School so first graders can practice their reading with a loving furry listener. The photos were taken from an Asheville City Schools video created to honor Norma Palmer, the founder of the reading program. Carol says, “I have been interested in literacy for a long time, but my other beagle would not sit still to be read to. I was delighted when I adopted Jenni to find that she would be a perfect reading dog.” (Do you volunteer to help make the world a better place when you are ”off the clock”? Contact Judy Tanner to share your story or suggest a co-worker who is an inspiring volunteer.) Diego Adams, age 10, is a former CarePartners Home Health patient with hemiplegic cerebral palsy whose nurse was Joanna Christoph. He is pictured at his third piano recital. His family made a video of Diego reading his poem, ”Just Glad to Be Me” and entered it in a national contest for Father’s Day. You can read a thank you letter from Diego’s mom about Joanna on My CarePartners on the intranet. Just Glad to Be Me When I first arrived with eyes wide open, all smiles and laughter. Always hoping to make a big difference. Just like most, I eat toast. I like chocolate ice cream and I eat chocolate chips. I enjoy cheese pizza and I even lick my lips. I eat all kinds of fruits and even lots of beans. Let’s not forget fresh nuts, meats and greens. I play soccer and football too, and I also enjoy going to the zoo. Sometimes I may wobble, stumble, trip and fall. Please don’t laugh and sniggle as I walk among the halls. Stop and say “Good morning” or “How are you?” Just like Beethoven, I too have a disability. He was deaf in both ears and had an awesome career. My disability does not define who I am. I take great pride as I play the piano. It’s ok to be unique, different, helpful and kind. I’m your peer in the classroom and the same kid in the lunch line. I’m the kid at the doctor’s, the dentist and the kid that gets on line. I’m at the bakery, the movies and even at the mall. Don’t mock, tease or bully me please. There’s a need for your services. Be a good diplomat and help brighten someone’s day. Give a smile, a hand shake and some humble words of encouragement. It will go a long way. Say “hello, good morning, and have a nice day.” I’m the kid that’s doing my best to walk straight and tall. I’m the kid in Sunday school and the one in church. Always remember rumors and bad words hurt. I’m at the symphony, circus and the library. I’m even on the track field getting ready to run the race. As I grow and learn, look for me. I’m the leader standing tall. Just glad to be me. Picks of the Month Each month, CarePartners staff with a birthday or anniversary in the month will be entered in a drawing. Two lucky winners will each receive a gift from PepPartners. Here are this month’s winners: Happy birthday to Deb Baldwin on July 3. Congratulations to Tammy Shepard for 14 years of service. 11 Connections Celebrations Birthdays July 1 – Kathryn Clark, Abigail Clarkson, Andrea Lahti, Sam Rule, Karen Smith, Jeff Stillson July 2 – Lisa Neill, Jennifer Pruitt, Susan Wrzalinski July 3 – Deb Baldwin, Jan Coin, Kim Harris, Barbara Kellner, Mimi Pownall July 4 – Terry Buckmore, Debra Rice, Laura Rice July 5 – Carol Benjamin, Mona Buckner, Mattie Peterson, Hank Raymer July 6 – Daniel Shipp July 7– Janise Donovan, Renata Marske July 8 – Jennifer Burrell, Brenda Davis, Phillip Freeman, Paula Hollifield, Mary Lindsey, Erika Pollard July 9 – Brian Ball, Shelley Schiess July 10 – Beth Carver, Karla Johnson, Lori Kreisel July 11 – Melissa Dean, Madeline Dillingham, Justus Min, Diana Pegg, Lynette Sizemore, Donna Sliker, Crista Wilson July 12 – Jennifer Behrend, Melissa Burchette, Allison Burnett, Chat Norvell, Janet Senff July 13 – Leslie Deaton, Keith Gillespie July 14 – Pamela Brown, Monica Buckner, Kay Mantiply-Clark July 15 – Nancy Bowers, Michael Hand, Jennie Liu, Lisa Mallory July 16 – Mindy Alexander, Melanie Eggert, Destry Jones, Erika Pinheiro July 17 – Morris Letsinger, Nikki Petty July 18 – Tracy Buchanan, Pat Fender, Janet Freedman Cope, Susan Gilison, Season Jacques, Sherlene Morton, Reva Rathbone July 19 – Bill Burress, Brooks Harrell, Kathy Price, Denise Smailes, Sherry Worley July 20 – Leslee Shea July 21 – Gail Brown, Brooke Maloy, Dee Shannon, Kelly Sharp July 22 – Cindy Fremont Smith, Deane Giordano, Jimmy Lowery, Jeanne Stillson July 23 – Joe Nagle, Cindy Rash July 24 – Susan Carlson, Merissa Hawkins, Erin Kollen, Anne Wilkerson July 25 – Jeanette Bruder, Ryan Conrad, Jim Darress, Debbie Edwards, Amy Hoover, Tammy Ponder, Carolyn Richardson, Lucy Wheeler July 26 – Karen King, Deborah Lloyd, Marsha Mooney July 27 – Bridget Leibold, Bonnie Wikoff July 28 – Grace Barnwell, Caroline Brewer, Eli Day, Chris Manick July 29 – Linda Cook, Jeania Fisher, Liz Johnson, Sandra Leyvas July 30 – Johanna Ellsworth, Stephanie Felsinger, Rebecca Gustina July 31 – Karl Henning, Dianne Pass Mattie Peterson (7/5) Lori Kreisel (7/10) Anniversaries 33 Years – Sharon Allen-McCoy 25 Years – Laurie Erdman 23 Years – Kirsten Kern 22 Years – Judie Thompson 21 Years – Jeanne Gillespie 20 Years – Sherry Conley, Beth Gage, Jennifer McCarson 19 Years – Gary Stevens 18 Years – Hyacinth Wilson, Reva Rathbone 17 Years – Kristin Garner, Teresa Largin Booker 16 Years – Barbara Buchanan, Gail Dean, Helen Masters, Karen Valentine 15 Years – Wilhemina Johnson 14 Years – Tammy Shepard, Dolores Warren 13 Years – Fran Gullyes, Moneick Moore 11 Years – Ivy Gee, Drake Thomas 10 Years – Lori Cox, Mike Pearson 9 Years – Julie Bickel, Beth Carver, Carol Harty, Mandy Smith, Juana Salmeron Sanchez 8 Years – David Beijer, Heidi Kelling, Cheryl Huntsman, James Jackson, Angela Jones, Beth Meacham, Lois Melton 7 Years – Joe Brown, Jennifer Downing, Mary Elrod, Jeff Hinkle, Laura Rice 6 Years – Samanthia Arnold-Gaskin, Leslie Deaton, Kim Harris, Jennifer Higgins, Amy Hoover, Mary Jayne McGuire, Nina Snoddy, Cathy Webster 5 Years – Noel Blanton, Cindy Coleman, Wilder LaFond 4 Years – Jennifer Burgin, Brandi Campbell, Judy Jarrett 3 Years – Angela Cartledge, Cheryl Maffett, Brian Pegg, Emily Schepers, Beverly Switzer, Jodie Tissot, Susan Wrzalinski 2 Years – Shannon Franklin, Joel Goffin, Beth Gray, Regina Jones, Rachel King, Charles Miller, Justus Min, Melisa Norton 1 Year – Sonya Brady, Debbie Brown, Monica Buckner, Beth Henderson, Adam Hensley, Autumn Jones, David Korb, Bonnie Lawing, Alan McCracken, Susan Murray, Denise Peters, Maggie Philyaw, Sarah Reeves, Aditi Sethi-Brown, Jay Sethi-Brown, Rebecca Steelman, Lara Taylor, Jenn Tetterton, Kristin Wilson, Karen Worthington Susan Carlson (7/24) Stephanie Felsinger (7/30) Laurie Erdman (25 yrs) Reva Rathbone (18 yrs) Kim Harris (6 yrs) Susan Wrzalinski (3 yrs)
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