1986 July - RoyHooper.com

FOR EMPLOYEES OF THE GEMCO DIVISION OF LUCKY STORES, INC.
JULY 1986
HARD WORK PA YS' OFF
By Pat Flynn
ill
1/
t was a lot of hard work. Employees
worked sixteen- and twenty-hour shifts
right up until the "big" day. What the
employees at Torrance, Culver City and our two
Tucson stores were preparing for, of course,
were their respective grand reopening celebrations to show off their newly remodeled
stores.
In the remodel plan, almost every department was moved to another location in the
store, quite an undertaking, especially when
you have to run "business as usual" while the
remodel is going on. After the basic construction work was completed (only about a week
before the grand reopenings), the stores
moved into Phase 2. There was still a lot of
work to be done. The remodel teams and store
employees worked long into the night, every
night, cleaning their store, restocking shelves,
constructing and arranging displays, installing the new sign package, straightening merchandise, washing and waxing the floor and
generally getting the store into tip-top shape
for the arrival of their expected guests on
June 12.
"It was wonderful how everyone pitched
in," commented Dave Andrulonis, manager
of our Tucson (570) store. Wallie Reisbeck,
assistant manager of operations at Culver
City, agreed. "Everyone in the store," he
said, "from the managers to the cart boys,
did their part. It was a total team effort. In
fact, management people from other stores
even came over and worked alongside us as
we got closer to the deadline." An appreciative Rick Battistoni (recently promoted to
regional merchandiser, hardlines, but who
managed the Torrance store th rough the
remodel) extends his personal thanks to
everyone who, he said, "put forth an extraordinary effort to get an impossible job accomplished."
So it was with a feeling of great pride that
the tired crews saw the end of Phase 2-only,
of course, to have to rise again with new
Sam Parker
President Stan Brenner watches as GEMCO sign is put
into place outside Tucson (804).
energy for Phase 3, the grand reopening
celebration itself.
On June 12, at 8 a. m., the festivities began
at the stores, beginning with a ribbon cutting
ceremony. Members and visitors arrived ...
and arrived ... and arrived. "We never expected the crowds that turned up!" says an enthusiastic Bob Dinardi, manager of Tucson (804),
We enrolled 550 new members." In Tucson,
sales on the first few days were twice
expectations-about triple a normal sales day.
(A week later, sales were still running 50%
above average!)
A few features of the celebrations were 25q;
hot dogs, free Pepsi's, balloons, drawings for
vacations, microwaves, gift certificates and
other prizes; a mariachi band, food giveaways, even local radio coverage in one store.
It was clear that the visitors heartily
approved of what awaited them-both
the
smiling welcomes and the new look of the
stores. "The store is so much more.
shoppab/e!"
exclaimed one approving
member, which made it all worthwhile. "When
the members get really excited about what
we've done-that's the reward you get," _
says Dave Andrulonis.
.•
JoinsGEMCO
i.~ tan Brenner has been named to the
.,
new position of Chairman of GEMCO,
announced LUCKY's president, Larry Del
Santo, on Tuesday, July 15. As Chairman of
the Division, Stan will continue to have overall
responsibility for the operation of our 80
stores with particular emphasis on the merchandising, marketing, organization planning
& executive development, and administrative
aspects of the operation.
At the same time, Samuel J. Parker, president of LUCKY's Automotive was appointed
President of GEMCO. Sam joined LUCKY in
September, 1985 from Sav-On Drugs, Inc.,
where he served as President. Reporting to
Stan, Sam will be responsible for the day-today operation of the stores, as well as personnel, labor relations, engineering and the
warehouse & distribution functions.
"The success of GEMCO is very important
to LUCKY," explains Larry Del Santo. "This
chairman/president structure, typical in the
discount department store business, recognizes that importance and the need for shared
responsibilities in operating an extremely _
complex business."
.•
MESSAGE FROM STAN
~
THE MAILBOX
Dear GEMCO Associates:
,I,
I would like to extend my personal thanks
and congratulations to all employees who
worked so hard in the recent remodeling effort
for our Culver City, Torrance and Tucson (570
and 804) stores. I refer to all store employees,
the store management teams, the remodel
project team and management from other
GEMCO stores who lent a hand.
n your May issue, it was mentioned that
"
the first newspaper was "The 579'er."
However, in May of 1980 the "Carson Clatter"
was born at our GEMCO in Carson (575) to
keep employees updated on inter-company
activities as well as reminders of inter-store
functions and activities.
Ann Evans and Cindy Harkins were very
helpful in putting the newspaper together. The
Grocery department was also involved.
Thanks, Del Gossert
GEMCO Fullerton (561)
I know how tough it was getting your store
ready for the June 12 grand reopenings. I also
know that many of you worked incredibly long
hours to accomplish it. The important thing
is you made it. When I walked through the
stores, I could see not only the hard work that
went into accomplishing such a mammoth
task, but the pride and spirit of excellence with
which it was achieved.
Here are the results of a member/customer
survey that a marketing company conducted
for us recently:
1
Are you a frequent
GEMCO?
80% yes; 20% no
2
Where would you be shopping today
if you were not shopping here?
Smitty's, Safeway, Alpha Beta, K-Mart,
Lucky, Target
•
•
3
4
shopper
Comparing
K-Mart, Target and
GEMCO, where would you rather be
shopping?
K-Mart 9%; Target 1%; GEMCO 90%
•
Why do you make that choice?
cleaner, one-stop shopping, spacious
•
Did GEMCO have all the items you
needed?
80% yes; 19% no
•
(If appropriate) Do you like the new
aisle arrangement?
81% yes; 19% no
•
(If appropriate) Do you like this newly
remodeled GEMCO?
78% yes; 22% no
5
6
7
8
What do you like or dislike about this
GEMCO store?
LIKE
prices, cleaner, one-stop shopping
DISLIKE
waiting in line
•
9
10
•
Sincerely. ~~
at
What is your opinion about GEMCO's
pricing in general?
higher 4%; same 36%; lower 60%
•
I salute you for a job well done.
Do you like the membership
concept and procedure?
73% yes; 27% no
Will you tell others about GEMCO?
• 92% yes; 8% no
BROGGER HONORED FOR HEROICS ~
0 you ever think about what you'd do
,
if, driving on the road, you came upon
the scene of an accident ... wondering if you'd
do the "heroic" thing? Well, if Kurt Brogger,
courtesy clerk at our Dublin store, ever
wondered, he knows now.
'fl).
In May, when Kurt (also a business student
at California State University at Hayward) was
driving home from school, he came upon a
crushed pickup truck stalled in front of a dead
horse. After discovering the motorists were
safe, he went to his car for flares to help direct
traffic. Before he could do that, however, he
saw ten panicked horses running loose on the
road. One of the horses collided with an
oncoming car.
He wasted no time pulling an unconscious
65-year old man from a car and restoring his
breathing, thereby saving his life.
"I was afraid the car might blow up or
something," Kurt said. "I took the man's pulse,
and there wasn't any. I started to give him
mouth-to-mouth resuscitation." With the help
of a first aid technician, also on the scene,
they were able to save the man.
Brogger's heroics were officially recognized
by the San Ramon Rotary Club and the City
of San Ramon with the presentation of an
award .
2
We at GEMCO also want to recognize and
thank Kurt for his action. For this reason, Kurt
was presented with a plaque by Vice President, Northern Operations, Grant Cottingham,
bearing the following inscription:
To Kurt Bragger
In recognition of your selfless action
and outstanding service to the
community. With much pride,
your friends at GEMCO
May, 1986
J
L~~
EVERYBODY'S BUSINESS
Keying Up For
The New Central
Alarm System
LUCKY Still
Nation's
9th Largest
Retailer
rr:!
or years the GEMCO stores were
protected by commercial alarm companies. This method proved to be highly
expensive and often ineffective, taking into
consideration the high monthly service
charges, lack of control over the system and
the annoying, very costly false alarms. (Most
police and fire departments charge businesses
a steep fine when they have to respond to a
false alarm. Operating 80 stores, these fines
alone can easily become a major expense!)
Ii
By Jerry Fister
\'111 ccording to the June 9, 1986 issue of Fortune magazine, LUCKY Stores, Inc. ranked 9th
~
in sales among the nation's retailers.
Company-owned Alarm System
To combat the spiraling cost of commercial
alarm systems, GEMCO's Loss Prevention
team implemented the in-house Central Alarm
System. "This Proprietary Alarm System cuts
average operating expenses one-third to onehalf per store," states Terry Cummings,
systems manager. A very high tech system,
it has features not yet found on other
systems. "The advances in this system,"
says John Dulco of E.S.M. Technology,
"leave all others back in the 1800's." It is
the only system with two-way voice communication between the central station and
the store.
Color Graphic Monitors
Another advance over the former system is
the use of color graphics on the central station
monitor. Should an intruder enter the store,
he/she breaks the alarm barrier and his/her
movement is followed throughout the store by
color graphics on the central station monitor.
In a fire, the color graphics could immediately
locate the troubled area. Often an "intruder" is
someone who accidentally crosses a barrier
sensor. With the old system, this would set off
the alarm and alert the police unnecessarily,
and the store would be fined for reporting a
false alarm.
Due to the sophistication of the alarm
operations and the integrity of the system,
bypassing or overriding the system by
unauthorized personnel is virtually impossible.
Two operators monitor data at the central
station 24 hours a day. The stores are never
without monitoring. The new system monitors
more areas of the store than before and can
quickly alert the store manager and the central
station when, for instance, a warehouse door
is left open. The operator then relays the
information to the key store personnel and/or
the proper authorities.
RANK
COMPANY
1985
1984
1
1
2
3
4
6
5
7
8
9
11
10
13
12
15
16
17
14
21
18
19
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
SALES
$ THOUSANDS
Sears Roebuck (Chicago)
K mart (Troy, Mich.)
Safeway Stores (Oakland, Calif.)
Kroger (Cincinnati)
American Stores (Salt Lake City)
J.C. Penney (New York)
Southland (Dallas)
Federated Department Stores (Cincinnati)
Lucky Stores (Dublin, Calif.)
Dayton Hudson (Minneapolis)
Household International (Prospect Heights, 111.)
Wal-Mart Stores (Bentonville, Ark.)
Winn-Dixie Stores (Jacksonville, Fla.)
F.W. Woolworth (New York)
BATUS (Louisville)
Great Atlantic & Pacific Tea (Montvale, N.J.)
Montgomery Ward (Chicago)
Supermarkets General (Woodbridge, N.J.)
May Department Stores (St. Louis)
Albertson's (Boise)
40,715,300
22,420,002
19,650,542
17,123,531
13,889,528
13,747,000
12,719,241
9,978,027
9,382,282
8,793,372
8,685,500
8,580,910
7,774,480
5,958,000
5,881,408
5,878,286
5,388,000
5,122,633
5,079,900
5,060,265
According to the May 1986 issue of Discount Mechandiser GEMCO's 1985 sales again ranked
among the top 5 Discount Retailers in the nation (companies with less than 20 stores were
excluded).
SALES PER STORE
As of 1985.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Price Club
GEMCO
Target
Fred Meyer
Bradlees
K-mart
Wal-Mart
Zayre
Ames
T.G.&Y.
No. Stores
Sales Per Store
30
80
226
97
158
2,180
859
337
450
721
$70,000,000
$30,350,000
$18,805,310
$16,237,110
$10,759,490
$10,283,310
$ 9,778,810
$ 7,922,000
$ 3,311,110
$ 2,721,560
CONT'D. ON PG. 7
3
TOTAL SALES
As of 1985 ..
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
K-mart
Wal-Mart
Target
Zayre
GEMCO
Price Club
T.G.&Y.
Bradlees
Fred Meyer
Ames
No. Stores
Total Sales
2,180
859
226
337
80
30
721
158
97
450
$22,417,621,000
$ 8,400,000,000
$ 4,250,000,000
$ 2,670,000,000
$ 2,428,000,000
$ 2,100,000,000
$ 1,962,247,850
$ 1,700,000,000
$ 1,575,000,000
$ 1,490,000,000
NEW APPOINTMENTS
Rich Cox was recently named Director,
Labor Relations. He reports directly to Jerry
Braun, VP., Personnel and Labor Relations.
Rich comes to GEMCO from Lucky MidWestern Food Division where he had been
Personnel Manager since 1981. Prior, he
was Plant Personnel Manager for Smucker
Corporation.
Rich holds a Master of Labor Relations
Degree from Michigan State University and a
Bachelor of Science Degree in Business
Economics from Wright State Unversity. Rich
is married with three children.
n June 2, Stan Brenner announced the
: promotion of Grant Cottingham to Vice
President, Regional Director of Stores for
Northern GEMCO region. He will be responsible for all Northern California GEMCO stores.
Grant has been with GEMCO since 1962, starting as a Management Trainee in store 502. He
became a store supervisor in 1964, and in
1970 transferred to the Memco Division in
Virginia. In 1972, he moved to Chicago as
district manager. Grant returned to Southern
California in 1974 and was district manager for
various districts through 1984, at which time
he became involved in various special projects,
including store remodeling and centralized
cashiering.
"0" '......
Reporting to Grant will be Roger Campbell,
regional operations manager, the northern
district managers, six regional merchandisers,
and the regional personnel/training coordinator.
Curt Gibson was recently appointed to
Director of Merchandise Presentation. Curt
began his career with GEMCO as a clerk in
1968 and worked his way up to Store Supervisor. In 1984, he moved into the Merchandise Presentation Department where he
worked as Store Planner until this promotion.
Reporting to Curt are Cam Saylor, planogram
coordinator, Doug Walker, sign coordinator,
and regional merchandisers, Barry O'Neill
(Home), Bill Micheil (Softlines) and the newly
promoted Rick Battistoni (Hardlines).
Rick, who has been with the Company
since 1972, assumed his new responsibilities
on June 30, leaving his most recent assignment as store manager. He replaces Larry
Hoover, who was promoted to Sporting Goods
Buyer, also effective June 30.
As many of you know, I resigned from
GEMCO July 1, to pursue my own business
venture.
It's with very mixed emotions that I leave
an organization that's been such a big part
of my life for 11 years. When I think about
what I'll miss most about GEMCO, it's clearly
the people. This company has an unusually
dedicated and talented group of employees,
who have always proved their willingness to
do whatever it takes to get the job done.
GEMCO's challenge in the 80's is to serve
our members' needs better than the competition, and to improve productivity. Our ability
to do this will be built on a strong base of
committed employees and loyal members. My
feelings about the key to success in our
business are really very simple: we must
remember to always treat others (fellow
employees and members) as we'd like to be
treated. If we do this consistently, GEMCO will
be assured of long term success.
I feel fortunate to have had the opportunity
to work with so many fine people over the
last 11 years. You've taught me lessons about
people and about management that I'll never
forget. A key thing I've learned is that a
manager is always dependent on his people
for any success he may achieve.
Although my association with GEMCO is at
its end, my interest in this fine company will
certainly continue. I look forward to seeing
the results of GEMCO's new and exciting
•••••••••
A big welcome to Laurence J. Straus who
recently joined GEMCO as Vice President,
Sales Promotion. In his new position, Larry
will be responsible for advertising, merchandise presentation, marketing and public relations functions, and will report directly to Stan
Brenner.
Larry comes to GEMCO from the combined
Gold Circle-Richway Division of Federated
Department Stores where he was Senior Vice
President, Richway. From 1979 to 1985, he was
Senior Vice President, Sales Promotion, for
H.C. Prange Company, overseeing both the
Prange's Department Store and Prangeway
Discount Store Divisions. Prior to that he was
Vice President, Sales Promotion, with May
Company Department Stores in Ohio and
Colorado.
Dear Fellow Employees:
Larry began his career with GEMCO 15
years ago as sporting goods department head.
For the next 9 years, he progressed through
store positions, achievinq the rank of assistant store supervisor before he was promoted
to sporting goods/patio specialist. He served
in this capacity for five years until his responsibilities were again increased last year, when
he became regional merchandiser
(hardlines).
4
programs over the /
coming years.
~
rL..
J
~
/ make progress by ,'laving people around me
who are smarter than I am-and listening to
them. And I assume that everyone is smarter
about something than I am.
-Henry Kaiser
/
1 AROUND THE COMPANY
Compiled and Edited By Debbie Howie
\T!
wo of our st~res in District 1, Visalia
and Yuba City, have recently been
involved with their community, helping out in
the Ident-A-Child programs in their cities.
II
Ident-A-Child is a free identification program
for children which video tapes and fingerprints
each child. Each participant receives a detailed
fingerprint card, which includes room for a
photograph and dental records.
Terry Sills, Maintenance person at Visalia,
dressed up as Officer McGruff, the famous
police dog. He greeted the children and was
videotaped with them. The Visalia store also
discounted the videotapes needed for the
recording. The Yuba City GEMCO premises
were used for the taping and fingerprinting of
the children.
We're proud of our GEMCO stores for their
community service and involvement!
24 employees who opened the GEMCO in
Visalia (544) 10 years ago joined together at
the end of May for a "Survivors' Celebration."
These 10-year "survivors"
began their
celebration at the home of Store Manager, Doc
Wright, and later adjourned to Finni's
Restaurante for a "scrumptious"
dinner.
Mae Hover, store secretary, says that
everyone had such a good time reminiscing
and sharing that they are now talking about
forming a 1O-year club for those who have 10
or more years with the company.
The 24 "survivors" are: Doc Wright, Paul
Barnett, Simona Davis, Ida Kinzie, Norma
Napolitano, Robert Iseman, Ruby Potter, Carla
Warning, Jay Anderson, Dick Wolfe, Bob
Stage, Gordone Ross, Mae Hover, Sue Mandolph, and Christine Beasley from the department store division; and Joe Mounkes, Emmy
Doepker, Sam Lopez, Charlie Ortiz, Gina Terry,
Robert Haro, Bob Weibe, Bill Taffe and Don
Cullum from Grocery. May you all be around
for a 20-year "Survivor's Celebration."
tions skills, being a representative at local and
district fairs, promoting the Dairy industry
(such as taking kindergarten classes on dairy
tours) and attending a communication training
session with fellow Dairy Princesses throughout California," says Susan.
If Ms. Benton had any doubts about her
good fortune being true, they were dispelled
when GEMCO District Manager, Mike McConnell, and COTY District Manager, Charlie
Lipscomb, presented her with her prize recently. As the Grand Prize Winner, Ms. Benton and
her mother will enjoy a round trip flight, 12 days
and 11 nights on the Riviera with $1000 spending money!
Susan is 18 years old and a student at Chico
State University where she is working towards
a degree in the education field.
A recent sports article appeared in USA Today
that said:
"Roger Clemens of the Boston Red Sox tried
to write his name in the record books for the
second time this season, but came up a little
short ... Clemens held Texas hitless for 7%
innings before Oddibe McDowell singled, and
wound up with a two-hitter yesterday as Boston
beat the Rangers, 7-1.
"No Boston pitcher has thrown a no-hitter
since Dave Morehead against Cleveland on
September 16, 1965."
Now, you just might be wondering why
we're telling you this. Well, the no-hitter pitcher
mentioned, Dave Morehead, is none other
than our very own Divisional Merchandise
Manager, Sporting Goods, Patio and Hardware!
Joan Benton, a 15-year GEMCO member,
will visit the French Riviera this summer,
compliments of GEMCO and COTY, who cosponsored a sweepstakes contest last fall. She
submitted the winning entry at District 3's
Store 523 in Phoenix.
Lou Finklemen, Diamond Salesperson at
Indio (539, District 6) retired June 1 after 10
years of service.
Lou and his wife plan to rent a motorhome
and travel around for awhile. If they like
motorhome living, they will purchase a motorhome and tour the United States.
All of his friends at Indio and the rest of
GEMCO wish Lou the best of luck and hope he
enjoys retirement and his motorhome.
EI Cajon GEMCO (573, District 7) has been
involved in "Business Awareness Week" for
CONT'D. ON PG. 7
... And GEMCO employs yet another
pageant winner. Susan Brun, Variety Cashier
at our Chico store (814) was crowned Dairy
Princess for 1986-87.
"The aspects and responsibilities of being
the princess require having good communica-
Many folks joined hands on May 25 for "Hands Across America, " which passed right in front of our Fullerton GEMCO
(516, District 5).
5
AN INTERVIEW WITH DOROTHY MAGETTE
i he didn't mean to stay this long. After
, all, her intention was only to take the
job of part-time cashier when this all began
back in 1961. But, things don't always happen as we expect, and they didn't for Dorothy
Magette, head buyer for cosmetics. Twentyfive years ago, she began ringing up sales for
GEMCO and she hasn't stopped since.
1972. In 1971, I became the Health and Beauty
Aids (HBA) cosmetic buyer for all GEMCO's,
Lucky Southern division and our former
eastern divisions. HBA was separated from
cosmetics in 1979, and I was named the
cosmetic buyer. I now buy for all of the
GEMCO's and LUCKY's Southern Division.
Petite in stature, she carries a lot of weight
when it comes to expertise in the cosmetic
field. Her eyes sparkle when she tells you
about a new fragrance or skin treatment line.
"Selling someone cosmetics,"
explains
Magette, "makes you feel good. You're helping someone improve herself. We don't just
sell her a product, we sell her 'hope'." It takes
only a few moments to be caught up in the
whirlwind of activity that surrounds this
fascinating, friendly woman.
"What are your duties as head buyer for
cosmetics?"
"Selling someone
cosmetics makes you feel
good. You're helping
someone improve herself.
We don't just sell her a
product, WE SELL
HER HOPE."
Do you find the retail buying field mainly
a man's world?
Along with my assistant buyers, Jackie
Henman and Sally Calacci, we select new
products and categories and interview sales
representatives to find the most innovative
products to offer our members at the best
price.
You say you started as a part-time cashier.
How did your career
develop
so
successfully?
What's the most important in selecting an
item or line for GEMCO?
I really wasn't interested in a career position when I started with GEMCO. Regardless,
my part-time job led to a head cashier position, then to hair needs merchandiser for all
of the five early GEMCO stores. As the stores
grew in number, so did the cosmetic department. We added a wig business in 1968 and
ran it until it became a lease department in
We try to be innovative. We strive to be first
with new products and categories. Fashion is
the most important factor in our area of
responsibility; and it must be timely and supported by national TV. Packaging is the second most important factor. In our class of
trade we were first to offer designer fragrances
at below department store prices.
Oh, at one time, perhaps, but there are now
more and more women in buying positions.
Especially in HBA, cosmetics and soft goods.
We've quite a number of women on the
GEMCO buying staff.
6
In the new and remodeled stores, the
cosmetics department is positioned up front,
by the jewelry department. It gives the area
a nicer ambiance-a more pleasant place to
select your cosmetics and fragrances.
What are the most recent changes in
GEMCO's cosmetic departments?
We've become extremely selective in the
items we carry. We try to offer the best quality at the best price in our class of trade.
Quality is by far the most important aspect
for us, being innovators. We're always looking for something new and interesting for our
customers.
What other changes do you see for the
cosmetic departments?
By August, there will be an increased service level in every store. If a member has a
question, service persons will be available to
help. We also are carrying more items in selfserve packages. Directions for use are easily
read by the customer so she can decide for
herself if it is for her. Should she have additional product questions, the service person
can answer them.
Does the department store shopper buy
any of her cosmetics at GEMCO?
We do get a lot of department store
business, probably because we tend to carry
new items first and also because of our low
prices and our selection of designer fragrances. With our special promotions, bonus
packs and special buys, women have come
to learn that GEMCO is the place to shop for
cosmetics.
1
What is your best selling fragrance?
Georgio, Oscar, Opium and Obsession.
What are your leading sellers in men's
fragrances?
Our most popular are, "Chaps," "Stetson,"
"Polo" and "Lagerfeld." Men are more interested in fragrance today. The younger men are
especially interested in the better designer
fragrances and have no difficulty in affording
them.
I
What advice do you have for someone
wanting to enter the cosmetic buying field
today?
To buy cosmetics, you have to know your
customers needs. I was lucky; I was in the
right place at the right time. With modern
technology today, a higher education, affinity
for cosmetics and people, and hard work are
tantamount ot success.
To what do you attribute GEMCO's
success?
One of the main contributors is its people.
So many of them have had the incentive and
determination to move up in the company. I
think that's why so many of us have stayed
with GEMCO for so many years.
What is your favorite fragrance?
I have two: Oscar and Giorgio.
~
Around the
Company conr».
CONT'D. FROM PG. 5
J
the past two years. This program is a joint
effort by local businesses and the school
district to conduct guided tours for students,
providing insight into the world of business.
EI Cajon tour guides, Bill Fink, assistant
grocery manager, and John Dyke, member
service manager, were appreciated by the
junior high students. Each student sent a letter expressing their thanks for the learning
experience. While they seemed to enjoy the
entire experience, the apples and cupcakes
given out at the end of the tour appeared to
make the biggest hit!
Keying Up Cont'd
CONT'D. FROM PG. 3
All information shown on the screen is
recorded on tape and a hard copy, or printout.
The printout is kept for future reference, if
needed. The central station has its own
computer bank with five back-up power
sources in case of power failure. Should the
system fail for an unknown reason, it can be
accessed by another "sister" system, with
GEMCO's permission, to keep the system
operative.
Hardcopy pictures of intruders can be
obtained through the computer network from
any location directly to the central station.
Over at the Store
Each store has television monitors and
cameras. This equipment is capable of
monitoring any area of the store.
Under the old system, when a key person
terminated, keys had to be turned in; and, if
they were not, the store would have to pay a
locksmith to re-key the locks and make new
keys for everyone. More expense! Under the
new system, each person's key is magnetically
coded. When a key is lost or not turned
in at termination, the system is easily reprogrammed with a new arming code. The
terminated person's code is removed from the
system. This is much less costly than paying
for a locksmith's services.
At present, the system is in operation in 30
of the 80 GEMCO stores. By October, all of the
GEMCO stores will be covered by the central
alarm system. The system is also being
considered to monitor other divisions and
distribution centers within LUCKY.
'rl:!!
or months now she has been known as
"The Guru of Member Service Training."
In actuality, Elaine Nitti is our Regional
Personnel/Training Coordinator in the South
and in early July, Ben Gosso will become her
counterpart in the North.
Ii
Elaine began her career with GEMCO in
1974. Most recently she has been on special
assignment in the member service area, and
previously held the position of Assistant Store
Manager. Ben joined GEMCO in 1975, holding
progressively responsible positions, his most
recent being Assistant Store Manager.
You'll be seeing a lot of both of them as
they work on training, organizational development and personnel administration in the
stores, including 10-key proficiency, Affirmative Action, FAN Club and ad programs, just
to name a few.
With the help of Ben and Elaine, more
exciting programs will be coming your way.
Learn more about these progarms and our
Regional Personnel/Training Coordinators in
future issues of GEMCO TODAY.
'T
F(h. rt:HAA.-$~
AMUSEMENT
DISCOUNTS
By Mary Harper
'S
~~n~,el~~~~fe~~Si~~~~~:~ ~::enrss:a~~~:
and children with plenty of free time looking for
fun and excitement.
TTT
Wow-what
a team! Five wins and zero
losses! And what makes the GEMCO Softball
team's performance even more newsworthy is
that this is the first season in 6 years they have
won the first place title.
Their formula for success? The team,
made up of players from many different
departments at Buena Park, has enjoyed a high
level of talent and participation this year.
"We're there to have a good time," says Team
Manager Steve Lee, Merchandise Systems
REGIONAL
PESONNELI
TRAINING
COOROINA TORS
Coordinator in Data Processing. "And the
teams we face (Lucky Data Processing, Signshop/Warehouse, Advertising) play in the
same spirit. It's a lot of fun."
Dale Harrell, automotive buyer, is team
photographer and has "tons" of pictures in his
album from past years. "We also use him"
continued Steve, "as an umpire and
part-time cheerleader."
7
Why not take advantage of all the many
amusements in Southern California like
Disneyland, Sea World and Universal Studios
(to name a few) by using your DISCOUNT
PASSES.
In order to obtain discount passes, contact
your Store Receptionist/Facility Receptionist
(non-union employees) or your local Union
Office (union employees) and make your
requests. Always allow several weeks in case
your particular amusement attraction's
discount passes are on order due to
popularity.
JEFF ADAMS
From: Patio DH/547
To: Member Srvc Mgr./547
LISA ADAMS
PEOPLE ON THE MOVE
Following is a listing of promotions and new hires
that occurred in April and May.
From: Ladies Clerkl818
To: Member Servo Rep/818
MARK AUGINO
From: Sports Clerkl821
To: Spts/Auto/Hdwre GM/821
Best wishes to the following employees in their new assignments with GEMCO.
KEVIN MAH
From: (New Hire)
To: Pharmacy Mgr.(Rov) 1361816
PETER MALLON
From: Project Engineer
To: Maint. Mgr. & Equip Buyer
DAVID MARR
From: Hardware DH/579
To: Stock Crew Mgr./579
TOM ALLEE
FRANK MAXWELL JR.
From: Audio Clerkl516
To: Home Ent. Mgr./505
From: Domestics DHI530
To: Stock Crew Mgr./530
RAYFIELD ALLISON
LOREE CAMBRA
JOHN HOEFLER
KEVIN McCRAY
From: Patio DH/802
To: Stock Crew Mgr./802
From: Variety Cashier/814
To: Member Servo Rep/814
From: Hardware DH/508
To: Stock Crew Mgr./508
From: Housewares DH/543
To: Stock Crew Mgr./543
LARRY ANDERSON
DIXIE CAMPBELL
WILLIAM HOGAN
DENNIS McGETRICK
From: HBA DH/533
To: Stock Crew Mgr./533
From: HBA Clerkl520
To: Stock Crew Mgr./520
From: Patio DH(key)/811
To: Stock Crew Mgr./577
From: HBA DH/529
To: Stock Crew Mgr./529
LAURI BARRON
ROBERT CAMPBELL
KAREN HOLLADA
DIANNA McKEE
From: Childrens Clerkl810
To: Childs/Mens DH/810
From: Patio DH/519
To: Stock Crew Mgr./519
From: Credit OIc Clkl576
To: Store Secretary/506
From: (New Hire)
To: Oper. Shift Supvr. DP
D. SCOTT BERRYHILL
TAMARA CAMPBELL
CHARLIE HOUSTON
SCOTT MELOY
From: (New Hire)
To: Prod. Cont. Analyst
From: Word Proc. Secy.
To: Data Control Coord.
From: Patio Clerkl546
To: Patio/Toys GM/540
From: Hardware DH/505
To: Stock Crew Mgr./505
SANDRA BISHOP
DEBORA CAMPESE
CHARLES HUNT
JEFFREY MELVIN
From: Housewares Clerkl523
To: HBNStat/Candy GM/523
From: Men's DH/537
To: Member Servo Mgr./537
From: Toys/Patio GM/541
To: Stock Crew Mgr./541
From HBA DH(key)/5Ol
To: Stock Crew Mgr./5Ol
DANIEL BLACK
GLEN CAREY
TIMOTHY EGLINTON
JOHN GARRATT
KENNETH INGALLS
ROBERT MERRILL
From: Housewares DH/576
To: Stock Crew Mgr./576
From: Patio/Toys GM/808
To: ASM·HardlineS/808
From: Patio DH(key)/572
To: Stock Crew Mgr./572
From: HBA DH(key)/509
To: Stock Crew Mgr./509
From: Spts/Hdwre/Auto Clkl800
To: Spts/Auto/Hdwre/800
From: Hardware DH/573
To: Member Servo Mgr./818
DIANE BLAIR
JEFFREY CARMONA
BARBARA EVANS
CURTIS GIBSON
TROY JABAAY
WILLIAM MERRITT
From: Childrens DH/8Ol
To: Member Servo Mgr./514
From Patio DH/816
To: Stock Crew Mgr./816
From: Cashier/817
To: Member Servo Rep/817
From: Asst. Dir. Store Plan.
To: Director, Mdse. Present.
From: From: (New Hire)
To: Alarm Operator
From: Men's DHI509
To: Stock Crew Mgr./535
KENNETH BLAIR
CHRIS CARTER
LARRY FACEY
CARL GOLSTON
JAMES JACKSON
JEANNIE MILLER
From: HBA DH/803
To: Stock Crew Mgr./803
From: Domestics Clerkl810
To: Member Servo Rep/810
From: (New Hire)
To: Asst. Buyer Records/Cameras
From: Store Mgr.(Act)/817
To: Store Mgr.(Full-time)/817
From: Mens/Childs DH(key)/809
To: Stock Crew Mgr./809
From: HBA DH/547
To Stock Crew Mgr./547
DAVID BOLEN
MIKE CATALINE
LINDA FANJOY
MODESTO GONZALES
RICHARD JAMERSON
RAYMOND MILLER
From: Dir. Store Admin.
To: VP, Regional Dir. Stores
From: Housewares DH/527
To: Stock Crew Mgr./527
From: Asst Cust Serv Mgr/540
To: Customer Servo Mgr./540
From: Clerkl817
To: Home Ent. Mgr./815
From: Fine Jewelry Mgr./539
To: ASM-Operations/539
From: HBA DH/550
To: Stock Crew Mgr./550
MICHAEL BOSSIER
MICHAEL CLARK
ROBERT FARBER
GARY GRAFIUS
ROGER JENKINS
JACK MISKOWSKI
From: Housewares DH/536
To: Home En!. Mgr./536
From: (New Hire)
To: ASM-In-Training
From: DH/522
To: Stock Crew Mgr./522
From: HBA DH(key)/542
To: Stock Crew Mgr./542
From: HBA DH/806
To: Stock Crew Mgr./806
From: Hdwre/Spts/Auto
To ASM-Hardlinesl540
JOSEPH BOULANGER
TERRY CLIFFORD
LOUIS FATZINGER
LINDA GRAY
GEORGE JENSEN
DANNY MOLNAR
From: Housewares DH/511
To: Stock Crew Mgr./511
From: Patio Clerkl579
To: Member Servo Mgr./579
From: Housewares DH/818
To: Stock Crew Mgr./818
From: Audio Clerkl816
To: Member·Serv. Rep/816
From: (New Hire)
To: Backroom Mgr./579
From: Mgmt Trainee/800
To: ASM-Operations/576
KATHRYN BOULANGER
CRAIG CLUCAS
BARBARA FAUSETT
TIMOTHY GREENAN
PERRY JORDAN
ALEX MONROE
From: Hardware DH/572
To: Member Servo Mgr. /572
From: Patio/Toys GM/546
To: Stock Crew Mgr./546
From: HAB Clerkl550
To: Member Servo Mgr./802
From: Patio/Toys GM/821
To: Stock Crew Mgr./821
From: Housewares GM/523
To: Stock Crew Mgr./523
From: (New Hire)
To: Member Servo Mgr./520
GM/546
PAT BOWMAN
DANIEL CONTRERAS
ANTHONY FERDINAND
WENDY GREER
ROBERT KNISS
MICHAEL MOOBERRY
From: Housewares Clerkl814
To: ChildS/Mens DH/814
From: Sottlines Spec. South
To: Soft Goods Spec Food
From: (New Hire)
To: Guard/821
From: (New Hire)
To: Cent. Help Desk Asst.
From: PatiolToys GM/819
To: Stock Crew Mgr./539
From: Housewares Clerkl812
To: HBNHousewares GM/812
JERRY BRILZ
JESS CORONA
EDWARD FERNANDES
BRAUN HAWKINS
TINA KOSTAL
CURLENE MOSES
From: Patio GM/540
To: Stock Crew Mgr/808
From: Stock Clerkl800
To: Patio/Toys GM/800
From Sports DH/510
To: Stock Crew Mgr./510
From: (New Hire)
To: ASM-In-Training
From: Stock Crew Mgr./524
To: ASM-Sottlines/524
From: Sports Clerkl811
To: Member Servo Rep/811
PAMELA BRITTAIN
RICHARD COX
RICHARD FERRIS
BRAD HEARN
PATRICIA KREY
ALAN NIELSEN
From: Jewelry Clerkl541
To: Fine Jewelry Mgr./572
From: Midwest - Pers Mgr.
To: Dir. Labor ReI.. Gemco
From: Housewares DH(key)/811
To: Member Servo Mgr./811
From: Patio Clerkl506
To: Member Servo Rep/506
From: Housewares Clerkl530
To: Member Servo Rep/530
From: HBA/Housewares GM/545
To: Hardware GM(key)/545
JACQUELYN BROOKS
LINDA CRISS
VENCENZINA FlAM EN GO
DARRELL HEFFNER
CHERYL LAUDER
REX NIELSEN
From: Stocker/817
To: Member Servo Rep/817
From: Ladies DH(key)/815
To: Member Servo Mgr./815
From: Childrens DH/529
To: Member Servo Mgr./529
From: Childrens DH/538
To: Stock Crew Mgr./538
From: Childrens Clerkl528
To: Domestics GM/528
From: Patio DHI517
To: Stock Crew Mgr./517
KENT BROWNE
SALLY CROW
REBECCA FISHER
DELORES HERNANDEZ
CHRISTINE LAUTEREN
ELAINE NITTI
From: Mens/Childs DH(key)/814
To: Stock Crew Mgr./814
From: Ladies DH/508
To: Member Servo Mgr./508
From: Jewelry Clerkl808
To: Fine Jewelry Mgr./808
From: Childrens DH/506
To: Stock Crew Mgr./506
From: Pharmacist 122/802
To: Pharmacy Mgr.l304/604
From: Store Oper. Trainer
To: Reg. Pers/Train. Coord.
PERRY BUCKLAND
DAVID CRUZ
PEGGY FLINT
GARY HETHERINGTON
VERONICA LEVY
ROBERT OAKES
From: Sports Clerkl540
To: Spts/Auto/Hdwre GM/540
From: Patio DH/800
To: Stock Crew Mgr./800
From: Credit Office Cierkl80l
To: Cash Office Mgr./8Ol
From: HBNSundries GM/820
To: Stock Crew Mgr./820
From: HBNStat/Hswrs GM/571
To: HBNStat/Hswrs GM(key)/571
From: Hardware DH/526
To: Stock Crew Mgr./819
GREGORY BUNNELL
RUBEN DELAROSA
JAMES FLYNN
MARTHA HEWITT
VICTOR LOPEZ
ARTURO ORELLANA
From: Housewares DH/528
To: Stock Crew Mgr./528
From: Sports DH(key)/525
To: Member Servo Mgr./525
From: HBNHousewares GM/540
To Stock Crew Mgr./540
From: (New Hire)
To: ASM-In-Training
From: HBA DH(key/535
To: Stock Crew Mgr./503
From: HBA DH/811
To Stock Crew Mgr./811
DANIEL BYL
LISE DETLOFF
TAMMY FOWLER
JAMES HILEMAN
GEOFF LOUIE
MARK ORSBORN
From: Patio DH/8Ol
To: Stock Crew Mgr./8Ol
From: Cashier/801
To: Member Servo Mgr./801
From: Variety Cashier/809
To: Member Servo Rep/809
From: Men's DH/501
To: Member Servo Mgr./572
From: Patio DH(key)1532
To: Stock Crew Mgr./532
From: Housewares DH/571
To: Stock Crew Mgr./571
LYNNE CABANA
DAVID DODOS
JORGE FOX
ROSEMARY HOCHEVAR
BRUCE LYNN
KEITH O'ROURKE
From: Jewelry Clerkl530
To: Fine Jewelry Mgr/571
From: Sports Clerkl546
To: Spts/Auto/Hdwre GM/546
From: (New Hire)
To: Loss Prevo Agentl524
From: Small Elec. Clkl812
To: Member Servo Rep/577
From: Cash Otc. Mgr./509
To: Member Servo Mgr./509
From: Sports DH/521
To Stock Crew Mgr./521
ROLAND CALDERON
LANCE DUDLEY
NICK GALAN OS
ZORA HODGES
CAROL MADISON
JANA PALMER
From: Hardware DH/510
To: Stock Crew Mgr./504
From: Housewares DH/549
To: Stock Crew Mgr./549
From: Hardware DH(Act)/518
To: HBNCandy GM/518
From: Cashier/802
To: Member Servo Rep/802
From: Receptionist/574
To: Store Secretary/574
From: (New Hire)
To: Loss Prevo Agent/547
8
1
1
SUSAN PARKER
LAWRENCE SMITH
From: Credit Otc. Clkl511
To: Store Secretary/511
From: Sports DH/530
To: Member Servo Mgr.l530
PATRICIA PETERSON
JACQUELINE SPENCER
From: Jewelry Clerkl539
To: Fine Jewelry Mgr.l539
From: Housewares DH/514
To: Stock Crew Mgr.l514
PATRICIA PETERSON
VALERIE SPRINT
From: Childrens DH/816
To: Personnel Rep/816
From: Store Sys. Train. Coord.
To: Store Sys. Supv. ot
Training & Proc,
JEFF PINKSTON
From: PatiolToys GM/541
To: Patio GM(key)/541
OEE PLUTA
From: Variety Cashier/530
To: Member Servo Rep/530
TAMMY PRESCOTT
From: Sports Clerkl524
To: HBAIStaVCandy GM/524
GARY QUIRING
RICHARD RAGUSANO
From: Clerkl811
To: Member Servo Rep/811
MARK RENDON
From: HBA DH(key)/575
To: Stock Crew Mgr.l575
From: Patio DH/543
To: Stock Crew Mgr.l803
RONDA TREAT
From: Childrens Clerkl501
To: Ladies/Access GM/501
From: Patio DH/548
To: Stock Crew Mgr.l548
JOSEPH RIDDLE
From: Hardware Clerkl503
To: Mens/Childs DH/503
FRANK RIZZI
ADRIAN VARLOTTA
From: Project Engineer
To: Construction Mgr.
ARTURO VEGA
From: Patio DH/526
To: Stock Crew Mgr.l526
From: HBA Clerkl576
To: HBA GM/821
TERESA ROBSON
From: Distributor Ladies F.
To: Asst Buyer Ladies F.
CARLOS RODRIGUEZ
MARK VICTOR
From: Credit Otc. Clerkl550
To: Credit Otc. Mgr.l550
KATHLEEN WALKER
From: HBA DH(key)/574
To: Stock Crew Mgr/574
From: HBA Clerkl532
To: HBA DH/532
BARBARA ROGERS
From: Cash Otc. Clerkl541
To: Cash Otc. Mgr.l541
EMMANUEL ROGER
JOE WEIPERT
From: Audio Clerkl546
To: Home Ent. Mgr.l523
'W' ... hat our members perceive as being
" true is always more important than
what is true.
What are the things that contribute to our
image? Commercials, direct mail pieces, and
in-store handouts build "images" and brand
recognition. The physical appearance of your
store, signing, neatness, and merchandise displays also convey a particular image. Many
stores, including GEMCO, also reinforce their
image with the public by requiring uniforms
and badges as a way of better identifying
employees. But, the most important image our
members get from our stores comes from
their interaction with our employees ... you,
for example. You are much more important
than all the great displays and ads combined!
When I asked some "F.A.N." pinned
employees what made them successful, the
following tips were shared. I think they're
worth passing along to you, and worth
remembering:
Be consistent. Set some standards for
yourself and stick to them.
Really listen to members' questions, and
answer them completely and accurately.
Keep your promises. If you say you'll do
something (like transfer in an out-of-stock
item), do it.
Keep learning and improving. Don't wait
for a manager or a member to point out situations that need correction.
Get help when needed. If problems occur in your dealings with members that you
can't solve, get your manager involved.
This last point was mentioned by many as
a topic on which they would like more information. The September newsletter article will
deal with ways to better handle member
complaints.
TERRY WILFONG
From: Patio DH(key)/817
To: Stock Crew Mgr.l817
JEFFREY SCHETTLER
From: Audio Clerkl523
To: Home En!. Mgr.l546
Test Your Retail Vocabularyl
CINDY WILLIAMS
From: Patio DH/801
To: Stock Crew Mgr.l801
From: (New Hire)
To: Asst Buyer/Toddlers
STAN SHELTON
From: Ladies/Mens GM/808
To: Cust. Servo Mgr.l808
JEFFREY SILVER
From: Childs/Mens GM/821
To: ASM·Softlines/516
From: Patio DH/515
To: Stock Crew Mgr/515
DIANA SINCLARE
From: Civil Restitution Coord.
To: Civil Restitution Supvr.
By Liz Walker
SUSAN WINSOR
JOEL YOCHEM
From: Hardware DH/536
To: Stock Crew Mgr/536
MARIE ZAGARI
From: Cashier/550
To: Member Servo Mgr.l550
TAKE OUR WORD FOR IT!
How many words can you come up with using the letters in the phrase below? Let us
know. We'll publish a list of all the words
reported to us in the next issue. (Note: letters may be used in any combination, but
only as often as they appear in the phrase.)
STORE
By Sue Mullins
TERRY TALLY
JOSEPH TWOMBLY
From: Childrens DH/534
To: Stock Crew Mgr.l534
Image?
GORDON STRAND
From: (New Hire)
To Cent. Help Desk Asst.
From: (New Hire)
To: Production Artist
JENNIE REDDICK
8
From: (New Hire)
To: Loss Prevo AgenV550
KATHLEEN TIMMER
From: Hardware DH/577
To: Stock Crew Mgr.l812
How's Your
DAVID STANLEY
DELL TAYLOR
From: Mens DH(key)/525
To: Backroom Mgr.l525
Member Service
OPERATIONS
Circle the correct letter which best defines each word below.
1. Charge-backs
a. Billings to vendors for returned or damaged merchandise
b. Monies which vendors contribute toward the retailer's promotion of goods
c. The name of a major league football team
d. Products which are sold at a low price to meet competition
2. Gondola
a. Floor plan or diagram for stores
b. A long. flat-bottomed boat used on the canals of Venice
c. Island type of self-service counter with tiers of shelves back-to-back
d. Cart in which merchandise is loaded for shipping
3. Pallet
a. A fixture used to build up displays
b. A wooden platform on which merchandise is loaded for shipping
c. What you cleanse with sorbet
d. A plastic container used by the warehouse to ship small items
q£
'J '(3 '£ . ~ :SJ8MSUIj
9
SERVICE AWARDS
Congratulations to the following employees
who celebrated their service anniversaries in April, May, and June.
STORE
NAME
30 YEARS
NAME
STORE
BELLAN, HARRY J.
[@[@H
LONG BEACH
25 YEARS
DE KALB, DICK
SELLERS, ANN
R,20
527
511
YEARS
BAYZE, LARRY.
.
526
BORGER, MIKE .
.
811
HARREL, ROBERT G..
BUENA PARK
HOUSE, GARY L.
507
PEREZ, JOSE A. .
PICO RIVERA
PRICE, BILL.
.
573
WADDELL, GREGORY G
518
WHITEHEAD, ELLA.
.
501
8,15
YEARS
ALVARADO, GIL .
. 801
BOLLINGER, LOIS J. . . . . . . . . . . .. 546
BRANNAN, BERNICE ... BUENA PARK
BROCKMAN, CONNIE J. .
. 809
CLiBON, DAVID G. ..
BUENA PARK
DESCLOS, MARY.
. PICO RIVERA
FLANNERY, DOUG.
.
572
FLORY, STEVEN D..
.
517
FUJITA, BRIAN .....
.. 531
GROSKREUTZ,
CHESTER P
BUENA PARK
GUERRA, WILMA M..
.. 517
HARRELL, DALE B..
BUENA PARK
HUMPHRIES, ROSEMARY C..
.. 575
JOHNSON, MILLIE.
.. 523
JONES, DICK. . . . . . . . . . . . .
. 518
KACHULlS, LEON
504
KLEIN, JEROME I. . . . . . . .
.. 573
KRIBS, CHERYL A.
.. 515
MAGDALENO, ALICE.
.
547
MCCOY, ROBERT J.
819
MULDNER, JULIA J.
PHARMACY
OCHOA, JORGE C.
543
REBOZZI, WENDY
538
RITCHIE, DORIS M. .
.. 521
RUSSELL, THERESA N
527
RYAN, WILLIAM M
808
SCHAFER, DICK . . . . . .. MONTEBELLO
SHIGENAKA, LARRY.
.. 549
STECKEL, FRANK
. . . . . . . . . .. 527
TAPIA, NOEL T.
.
817
VALDEZ, MANUEL S. . .
.
520
YARBROUGH, BETTY . . PICO RIVERA
Ii
I.~
li~
I
10 YEARS
ANDERSON, ANTHONY.
ANDERSON, JAY R..
ANTLE, JR., JOHN
ANTLE, MARY.
ARMENDARIZ,
MARY LOU.
. ..
AUBERT, ESTHER L..
AZUCENA, MAURICIO.
BALDWIN, VIOLET L.
BEASLEY, CHRISTINE.
BENNETT, LINDA
BLEVINS, BETTY J.
BORDEN, JILL D.
CAIN, ANDREA
CALDWELL, LISSA.
CARONE, LYNETTE A.
CRUZ, DAVID.
.
DAVIS, SiMONA
DE JOSEPH, JOHN B. .
DEWITT, REBECCA L. .
DURAN, LOUIE
EGAN, FRANK H
10
........
. ....
524
544
.. 524
. .... 532
PICO RIVERA
535
LONG BEACH
.
537
.
544
538
.. 517
516
803
.
517
.. 510
800
544
536
. .....
528
PICO RIVERA
PHARMACY
.
NAME
STORE
EPPS, BARBARA
PHARMACY
ESTEP, PEGGY L.
PHARMACY
FABRE, VIRGINIA. .
.
515
GARCIA, LUPE S. . . . . .. LONG BEACH
GARY, LA VALLE
531
GRUVER, WALTER E. . .
.
520
HALVORSON,
MARLENE K. . .
. .. BUENA PARK
HANSBERG, ANN .
.. MILPITAS
HARRIS, MARTHEL
. . . . . .. 507
HERNANDEZ, ANNA
. .. 501
HOOPER, MIKE W
534
HOOVER, ILA. .
. .. 536
ISEMAN, ROBERT S..
. .. 544
JOHNSON, EVELYN...
. .. 518
KELLEY, MARY H
502
KINZIE, IDA
544
KOSTAL, TINA
524
KRAMER, PAUL
537
MALLEY, DEBRA L.
571
MAMMEN, STEVE G. .
502
MATHWIG, BHY J.
572
MILTON, JULIA L..
.. 507
MOITA, CLAUDENE .
.
510
MOLIN, JOAN.
.
515
NAPOLITANO, NORMA J
544
NAPOLITANO, ROCCO P
525
NETHERTON, SONJA E
PHARMACY
OSBURN, LESLIE B. .
526
PHILLIPS, DONNA L.
. ... 510
PLUMA, PEGGY P.
.. 501
POHKER,
SUSANNE L. .
. .. 545
POTTER, RUBY L
. . . . . . . .. 544
RASCON, SR., ELIAS
573
RIZZO, AMY CHIEN
512
ROLF, BARBARA
575
ROSS, R. GORDON . . . . . . . . . . . .. 544
RUSSELL, CARMEN E
521
SCHLEEF, PAUL
BUENA PARK
SCHNECK, KAREN R.
. . . . . .. 528
SEGERSMITH, CAROL.
503
SENNETT, GORDON L
509
SERRATOS, TILLIE S.. . PICO RIVERA
SIRE, DOUGLAS
. .. MILPITAS
SMITH, DAVID
SAN DIEGO
SOUZA, JOE F. ..
.
800
STAGE, ROBERT
544
STANDIFORD, JULIE A. .
.. 809
SZIKLAS, ZENO . . .
.
806
TALAMENTES, NORMA. PICO RIVERA
THOMAS, LORETTA J
509
VICTORINO, SANDY
511
VILES, PATRICIA M
501
WATKINS, MIKE B
542
1
NAME
NAME
STORE
ABUCAY, JESSIE M
517
ACOSTA, OSCAR J. .
.. 806
ADDIS, JIM
.
549
ALARCON, JAIME P. . . . . . . . . .
546
ALBERTY, MARIA S. . . . . . . . . .
501
ALCALAS, KEDA
.
507
ALLEN, CARLA M.
. .....
533
ALMODOVAR, MAX.
PHARMACY
ARCEO, ANNETTE. . . .. .
549
ARMAS, RAUL. .
LONG BEACH
ARMENDARIZ, DAVID
574
ARRIAGA, CARLOS P..
.. 574
ASA, LEONOR . . . . . .. .. .. .. .
501
AUSTIN, ANGELA
531
AYALA, BYRON P. .
550
BALDINI, GENEVIEVE
507
BARERRA, ARTHUR . . . . . . . . . . .. 575
BELGARD, WENDY L
800
BLEVINS, JO ANNE.
548
BOYD, D. KEVIN
.. 504
BRASCHUK, JULIE ..
.
537
BRINKMAN, JAMES. .
.
574
BROOKS, RONALD E. .. MONTEBELLO
BROWN, GERALD A
517
BUCHER, LEE A. . .
. .. 533
BUNNELL, GREGORY M.
.. 528
BYRD, BEVERLEE .
.
548
BYRNS, KEVIN C. .
509
CALKINS, LANCE D. .
518
CALLIHAN, FLOYD Z. .
.
528
CANTOR, DENISE L. ....
PHARMACY
CARRON, THOMAS J, JR
545
CHAMBERLAIN, DAVID.
.
530
CHING, CARL. . .. . . . . .. PHARMACY
CHRISTOFK, JILL
. 535
CLARK, TERRY L. . . . . . . . . . . . .. 536
COBB, MICHELLE ..
.
535
CORCORAN, PATRICIA E
545
CULL, DIANE M. .. . . . . . . . . .. .
533
DAVENPORT, CHARLES B
804
DAWSON, CARLA P . . .
.
524
DIMEGLIO, ADELAIDE M .. PHARMACY
DONELAN, JAN M. . .
524
DROLET, ALFRED A. . . .
PHARMACY
EASTIN, GREGORY J .
543
EBERLE, TAMI
510
EDWARDS-FINDLAY,
KAREN .....
PHARMACY
ENNIS, DIANA L.
512
ESCUTIA, LILIAN.
. 505
FENNIE, FRANCIS
804
FERGUSON, ERIC J . . .
.. 576
FLEEMAN, MAXINE L.
547
FLORES, KAREN A. . . . . . .. .. . . .. 520
FRANTZ, MICHELLE
.. 547
FRIAS, TISH. . . .
.. 575
GARCIA, LILIA. . . . . . . . . . . .
.. 543
GOEHRING, SHERRI
.. 509
GOELLER, GINA. . . . . . . . . . .
.. 534
GONZALES, DENISE L. .
545
GONZALEZ, MICHAEL P.
570
GOZO, ADELAIDA C. .
.. 534
STORE
GRAFIUS, GARY E.
.
542
GRAVLIN, DARLENE
579
GRAY, FRANCINE A. . . .
.. 504
GUBMAN, GREGORY S.
.. 572
HAMAN, CINDY D.
512
HAMILTON, ROBERT A. . . . . . .. 579
HANSON, REBECCA M
531
HAYES, ELEISA.
. .. 512
HEILMAN, DAWN A. . .
. .. 533
HERBERT, ELISA A.
PHARMACY
HERNANDEZ, NANCY.
. .. 810
HHERTZOG, SUZAN ...
. .. 546
HIGHLAND, DAVID E. . . . . .. . ... 539
HILLENBRAND, NANCY. .
534
HOGAN, SANDRA S
PHARMACY
HOLLOWAY, BOBBIE N. .
521
HUENEFELD, AMBER F.
577
HUNTER, MICHAEL J
573
JANSEN, NANCY.
.. 512
JASSO, JEFF A
544
JAVIDAN, BIJAN . . .
.
803
JOHNSON, WILLIAM E.
536
JONES, DONALD L.
.. .. ... 544
KASNER, CAMILLE
PHARMACY
KELLEY, KAREN. . . .
PHARMACY
KIM, YUN HYUN .
BUENA PARK
KNOX, ELIZABETH
PHARMACY
KOSSOW, JERRY E.
.
536
LARMUSEAU, HENRI R
531
LAVERY, THERESA
501
LEE, STEPHEN S
BUENA PARK
LOCKARD, BONNIE L. .
. .. 511
LOISELLE, SHARI L. .
.. 533
LOPEZ, MICHAEL ...
.. 532
LORENZ, LINDA. . . . .
. . .. 548
LOUIE, KATHLEEN D. . . . . . . . . .. 510
LUDWIG, JANET.
. .. 528
MACHADO, KAREN
529
MALONEY, SHARLA R.
573
MANN, STEVEN.
. .. 547
MANNAERT, THEODORE.
. .. 545
MARTIN, MICHELLE
801
MARTINEZ, BOBBIE J .
573
MARTIS, DAVID T
LONG BEACH
MATT, THOMAS
503
MATTICE, CHERYL
531
McGRATH, PATRICIA
524
MEIER, DIANA.
.. 503
MONROE, AMY E. . . .
. .. 512
MONTES, DOLORES G. .
. .. 536
MURPHY, TERESA
504
NELSON, LOENE F. . .
509
NEMEDEZ, MARY . . . . . . . . . . . . .. 547
NGUYEN, VUONG K. . . . .
.. 511
O'LAUGHLlN, PATRICK S. ..
. .. 577
OGDEN, LISA K. .....
.. 510
PLAMER, JACQUELINE.
531
PATTON, THOMAS M.
. 504
PENA, REGINA M. .
571
PETERSEN, KEITH
547
PINKERNELL, BRENDA.
PHARMACY
PIZZI, RALPH .
.. 518
PORTILLO, CHRISTINA.
.. 542
POTTER, GAYLE.
. .. 800
PULDA, CORINE ..
547
RAPPAPORT, JEROME L.
546
REGAN, CHERYL M. . . . . .. ..
545
REYNA, JENNIFER K.
571
11
NAME
STORE
REYNOSO, TERRy
526
RIVERA, RUDY G.
575
ROBERTS, TRAVIS B. .
550
ROCHA, HILDA
502
RODRIGUEZ, BENJAMIN. . .
511
ROGERS, DAVID F. .
. . . . . . .. 579
ROGGE, GABRIELLE
514
ROSCZYNIALA, ERIC
802
ROTA, NORA L
514
RUBIN, SHERY A.
536
RYAN, DONNA J
540
SANCHEZ, LISA.
538
SADIT, MAUEL
.
524
SCHLACK, THOMAS
537
SCHREINER, CYNTHIA A.
.. 508
SCHRUBER, SCOTT. ..
.
803
SENA, CINDY. . . . . . . . . . . . .
510
SHENK, DEANN
576
SLAUGH, ADAM D
507
SMITH, VALERIE J. .
.
532
SNYDER, III, KENNETH L.
807
STANFORD, DAVID
PHARMACY
STANTON, DAVID A. . . . . . . . . . .
531
STASIK, CAROLYN.
.. ....
579
STELSE, CONNIE M. .
571
STEPHENSON, LEE ANN.
575
STERLING, PATRICIA A
548
STEVENS, JENNIE. . . .
. 573
STRATFORD, CARl A. . . . . . . . . . 574
THOMAS, DEBORAH A.
571
TODD, DEBRA A..
.
810
TREVOR, DAWN L. . .
.
508
UESATO, GERALD T. . . .. PHARMACY
VAN VOOREN, CHRISTINA
527
WAY, MARYLIN. . . . . .
534
WILLIAMS, CHERYL L.. .
525
WILLIAMS, SCOTT L
572
WILLIS, PAMELA M. . .
532
WINKLER, NADINE.
PHARMACY
YANES, ANGELA
579
OLD FRIEND
TO HEAD
NEW
DEPARTMENT
'W
ith our ambitious new store construction and our existing remodel program,
GEMCO has once again established its own
Store Construction and Engineering Department. With the addition of this department
comes a familiar face-that of Mike Mahoney,
as Vice President/Engineering
Manager,
GEMCO Division. Mike has been with LUCKY/
GEMCO since 1971.
1
ALL STORES TO GET EMPLOYEE LOUNGE
qt s Stan Brenner announced in his video
I.t
taped address a few months ago,
employee lounges are soon to be installed in
all GEMCO stores.
The first step is deciding where in the store
the room is to be built. Dave Bolen. and Grant
Cottingham (Regional vice presidents, operations; south and north, respectively) report
that this has already been accomplished by
each store. By August 30, all stores will have
fully equipped lounges where employees can
relax and visit during work breaks.
"The most important considerations in
choosing the furnishings and equipment for
the lounge were attractiveness and comfort,"
explains Dave Bolen.
Features in the lounge, include a microwave
oven, a refrigerator, an employee bulletin
board, a conference-style table with comfortable chairs, a soft drink vending machine, a
color television and a video cassette recorder
with remote control.
This issue marks the one year anniversary of
GEMCO TODAY.
We on the GEMCO TODAY editorial board
would like to thank you, our readers, for your
enthusiasm and support this past year.
Three cheers for the following GEMCO
sluggers recently commended by
members for their outstanding "F.A.N."
style member service:
We'd also like to thankfully acknowledge the
efforts of several Board members who are
completing their terms of service on the Editorial
Board:
Ron Runolfson
Lynn Benedom
Roger Campbell Margaret Sharpe
Glenn Turley
Pat Flynn
District 1
Gregory Scott, Audio Clerk at GEMCO 507 (Sacramento).
" .. helpful .. easy to relate to ... Largely because of his
help, I purchased (a tape deck/radio) on the spot. .. "
expressed a satisfied member.
Scott Reinhardt, Assistant Store Manager, Operations at
GEMCO 517 (Sacramento). "Thank you for your time, consideration, understanding and for demonstrating that a store
manager can exhibit a sense of humanity .. "
\p
- ~
Y'"~'
EDITORIAL STAFF
~
0U
The whole team at Vallejo. "I have never found such friendly, helpful,
considerate employees as I find at GEMCO. . Smiling faces everywhere,
from front desk ... to the pick-up service," commented one member.
Ed Immall, Hardware Clerk (Visalia). "I sure hope you keep Ed and treat him well; he's a wonderful asset to your store."
District 2
Bill Gentry, Aduio Clerk. Pleased members commented on his professionalism and how well he handles himself with
people. "This man will go far in your company," and Charlie Simino, Courtesy Clerk was called, "A prince of an employee."
Both work at the Dublin Store.
Diana Mathews, Domestics Clerk (Mountain View). One of her "FAN's" remarked "she is the most cheerful person I've
ever encountered .. with her smile and hearty laughter ... She makes shopping in your store a true delight."
Karl Newby, Toy Clerk (Redwood City). A member rated him as "the most helpful clerk I have ever met," and Ron Burr,
Patio Department Head, He made this member very happy by giving "complete
service, from start to finish . " Both
work at Redwood City GEMCO.
District 4
The entire Bakersfield store staff. This member calls herself a "real FAN" of the crew, appreciating their "understanding
and helpfulness."
Lesley Yard, Night Recovery and Marc Flashner, Patio Manager (Granada Hills). Both were described as "cooperative,
courteous and helpful" by pleased members.
District 5
Annette Reyes, Jewelry Clerk (Bellflower).".
EDITOR:
Pat Flynn
EDITORIAL ASSISTANTS:
Debbie Howie
Margaret Sharpe
EDITORIAL REVIEW BOARD:
Lynn Benadom
Faye Lengyel
Sue Mullins
Ron Runolfson
Glenn Turley
STAFF REPORTERS
Margaret Sharpe
Administration
Kathy Poore
District 1
Gail Travers
District 2
Cathy Metheny
District 3
Alice Massey
District 4
IIa Hoover
District 5
Gale Purves
District 6
Patsy Corcoran
District 7
Nancy Petros-Black
District 8
STAFF PHOTOGRAPHERS:
Michael Gulley (Tempe)
Larry Padilla (Sacramento)
David Colliflower (LA/Orange County)
PUBLISHED BY THE GEMCO DIVISION
OF LUCKY STORES
. is very much appreciated and is a big asset to your company."
District 6
Employees are invited to submit story ideas to th
reporter in their area or to:
Debbie Howie
Scott Themett, Toy Clerk, described by one satisfied member as an"
.excellent employee. thoughtful, helpful and
knowledgeable. He is important to me and to all shoppers .. and Jim Boretz, Jewelry Manager, who "went above and
beyond the call of duty for this member who calls Jim "obliging, mannerly and courteous:' Both work at the Victorville GEMCO.
12
©1986 GEMCO STORES