Outstanding Paper - Emerald Group Publishing

Transcription

2012 Awards for
Excellence
Our full listing of the 2012 Emerald Literati
Network Awards for Excellence winners
www.emeraldinsight.com/literati
Contents
The importance of being an award winner
Rebecca Marsh
1
Emerald Literati Network Awards for Excellence 2012:
overview of the awards by Jim Bowden
2
Outstanding Papers
3
Highly Commended Awards 2012
120
Outstanding Author Contribution 2012
168
Best Practical Implications Award 2012
178
Social Impact Award 2012
179
Impact of Research Award 2012
180
Best New Journal Award 2012
181
Outstanding Special Issue Award 2012
182
Leading Editor Awards 2012
184
Leading Books Series Editor Awards 2012
186
Outstanding Service Awards 2012 – Journals
187
Outstanding Service Awards 2012 – Books
189
Outstanding Reviewers 2012
190
Emerald Partnership Award – Publishing Partner 2012
203
Citations of Excellence Awards
204
The importance of being an award winner
We are delighted to announce the winners of the Awards for Excellence for the 2011
volumes. The Awards for Excellence are presented annually and publicly recognise and
encourage the pursuit of excellence in research. They play a pivotal role in highlighting
research that has contributed to developments in the fields they represent. What is unique
about Emerald’s Awards for Excellence is the use of both quantitative measures and
considered qualitative review to establish our winners. Emerald’s editors and advisors, all
of whom are highly recognised experts in their disciplines, have made selections based
on feedback, the knowledge of the areas of research and a review of quantitative data
such as usage and citation. Therefore, the selections have been through a rigorous
review and are not reliant on one measure in isolation.
Emerald recognises the important service that we provide to the research community
through the Awards programme. We have recently formed a Service Development
function to identify new ways in which we can promote excellent research through our
community of award winners.
One of the core objectives of Emerald’s publishing philosophy is to promote the impact of
research in its widest sense (in the classroom, in practice, in policy and in society at
large). Emerald has been committed to the notion of impact and the connection between
what is happening in research and what is happening in practice since the company’s
foundation. However, demonstrating impact is not easy or straightforward. We hope that
the awards selected by our editorial teams enable authors to demonstrate impact in a very
important way. More common measures of impact serve slightly different purposes:
citation is useful because it provides a snapshot of how often a piece of research has
been referenced; usage indicates how many people have actually read, or at least
opened, a paper. However, an award signals something else which is equally, if not more,
important. The research has been fully evaluated, normally by a panel of experts within
the specific field of the title, and has been considered to offer something outstanding. In
general, we look for research that is rigorous but also pushes boundaries, presents
something original or helps us to see an aspect of the field of study in a new light.
We hope you enjoy browsing through the brochure and congratulate all the winners who
have been awarded a certificate for the 2011 volume. Lastly, and as always, I would like to
sincerely thank the hundreds of editors and reviewers who have taken many hours to
evaluate the research contained in the journals and books.
Rebecca Marsh
Publishing Director
1
Emerald Literati Network
Awards for Excellence 2012
With over 100,000 authors worldwide, the Emerald Literati Network continues to be in a
class of its own. The geographical demographic of our authors is also matched by the
global spread of our users. Emerald’s unstinting effort to bring our authors’ work to a wider
audience has resulted in a potential readership of 17 million users worldwide, from
Australia to Zimbabwe.
There are over 180,000 full-text journal articles alone online and, if you include Emerald’s
books, book series, reviews and abstracts, there are over 1 million pieces of content
available from Emerald. And this information is not simply available online; it is used
online. For example, our most downloaded article in 2011 was downloaded almost 45,000
times.
Thank you to each and every one of you who has contributed to this story of success. For
winners of our best paper and best chapter awards, I am happy to inform you that the
promotion accompanying the Awards for Excellence, including free online access, has
significantly increased the number of times your papers have been downloaded (by an
average of 20 per cent over a three-month period). I have no doubt that these figures will
be more than adequately reflected in the citation statistics over the coming years.
2011 saw some important improvements to benefits for Emerald Literati Network
members, most notably all journal authors receiving three months’ complimentary online
access to all our journals immediately following publication of their work. 2012 has
continued this drive for improved services for Literati members by, since late September,
offering online journal access to reviewers of Emerald papers. Plans are already in place
for 2013 to significantly improve services and benefits across the board for all our
members.
One other major recent change has been to the prestigious Citations of Excellence
Awards. Every year, Emerald Management Reviews rewards authors of exceptional
papers covered in its extensive database with a Citation of Excellence Award. Emerald
adopted last year a new approach to selecting the winners of these prestigious awards in
order to reflect the changing perceptions and assessment of quality in the publishing
world. Following the success of last year’s inaugural awards, Emerald is delighted to
continue working with Professor Anne Wil-Harzing, using the Publish or Perish software
program (www.harzing.com/pop.htm), to select the winners using a two-tier system based
on citations and research impact. The 2012 winners’ details can be found in this booklet.
Finally, I would like to take this opportunity to thank all of our authors for choosing to
publish in Emerald journals and books. It is only through your efforts that we can continue
to provide research of the highest quality.
Please do remember to check our website regularly to read all the latest news, catch up
on our calls for papers and advice on promoting your work at: www.emeraldinsight.com/
authors
Jim Bowden
Emerald Literati Network Manager
2
Accounting,
Auditing &
Accountability
Journal
Accounting Research
Journal
Mary Parker Follett Award
Outstanding Paper
Named in memory of a pioneering woman in the field of
management and accountability literature, who was
international and interdisciplinary in her focus.
Real and accrual-based earnings management
and its legal consequences: evidence from
seasoned equity offerings
Outstanding Paper
Salma Ibrahim
Department of Accounting and Finance,
Kingston University, Kingston upon Thames, UK
Impression management and retrospective
sense-making in corporate narratives: a social
psychology perspective
Li Xu
Southern Illinois University, Carbondale, Illinois, USA
Doris M. Merkl-Davies
Bangor University, Bangor, UK
Genese Rogers
Niamh M. Brennan
Morgan State University, Baltimore, Maryland, USA
University College Dublin, Dublin, Ireland
Abstract
Stuart J. McLeay
Purpose – Prior research suggests that firms manipulate earnings
through accruals to achieve certain reporting objectives. Recently,
especially following the Sarbanes-Oxley (SarbOx) Act, researchers
have turned their attention to real account manipulation as an
alternative. However, there is no evidence on whether the likelihood
of being detected by outsiders is different for firms using these
alternative manipulation methods. The purpose of this paper is to
examine this research question in the context of seasoned equity
offerings (SEOs).
Design/methodology/approach – First, the authors compare
SEOs to a matched sample of non-SEOs to document incomeincreasing manipulation. Next, they identify SEOs that prompt
lawsuits and compare sued and non-sued firms to determine
whether using a particular method of manipulation is more likely to
be detected and associated with litigation.
Findings – The authors find evidence of income-increasing accrual
and real manipulation for SEOs in the year prior to the offering in the
pre-SarbOx period, and find some evidence of a shift to real account
manipulation post-SarbOx. The authors examine the subsequent
litigation pattern of these SEOs, and find that firms that are
subsequently sued have a higher prevalence of income-increasing
discretionary accruals when the lawsuit allegations involve
accounting issues. Following SarbOx, investors are paying less
attention to accrual manipulation through accounts receivable and
there is more scrutiny of real account manipulation.
Originality/value – The implication in this paper is that firms that
engage in income-increasing earnings management are more likely
to be sued when they engage in accrual manipulation while other
forms of manipulation may be less understood. This finding is
important to investors and regulators.
Keywords Accrual manipulation, Earnings management, Litigation,
Real manipulation, Sarbanes-Oxley, Seasoned equity offerings,
United States of America
www.emeraldinsight.com/10.1108/10309611111148779
University of Sussex, Brighton, UK
Abstract
Purpose – Prior accounting research views impression
management predominantly though the lens of economics. Drawing
on social psychology research, this paper seeks to provide a
complementary perspective on corporate annual narrative reporting
as characterised by conditions of ‘‘ex post accountability’’. These
give rise to impression management resulting from the managerial
anticipation of the feedback effects of information and/or to
managerial sense-making by means of the retrospective framing of
organisational outcomes.
Design/methodology/approach – A content analysis approach
pioneered by psychology research is used, which is based on the
psychological dimension of word use, to investigate the chairmen’s
statements of 93 UK listed companies.
Findings – Results suggest that firms do not use chairmen’s
statements to create an impression at variance with an overall
reading of the annual report. It was found that negative
organisational outcomes prompt managers to engage in
retrospective sense-making, rather than to present a public image of
organisational performance inconsistent with the view internally held
by management (self-presentational dissimulation). Further,
managers of large firms use chairmen’s statements to portray an
accurate (i.e. consistent with an overall reading of the annual
report), albeit favourable, image of the firm and of organisational
outcomes (i.e. impression management by means of
enhancement).
Originality/value – The approach makes it possible to investigate
three complementary scenarios of managerial corporate annual
reporting behaviour: self-presentational dissimulation, impression
management by means of enhancement, and retrospective sensemaking.
Keywords Annual reports, Chairmen, Social psychology
AAAJ
ARJ
Volume 24 Number 3, 2011, pp. 315-44
Editors: James Guthrie and Lee Parker
Volume 24 Number 1, 2011, pp. 50-78
Editors: Natalie Gallery and Gerry Gallery
3
Advances in Dual
Diagnosis
Advances in Mental
Health and Intellectual
Disabilities
Outstanding Paper
Outstanding Paper
The drugs, the NHS, recovery and me? . . .
Autism and autistic traits in people exposed to
heavy prenatal alcohol: data from a clinical
series of 21 individuals and nested case
control study
Alix Hind
Peer Support Worker, The Woodlands,
Highbury Hospital, Nottinghamshire Healthcare NHS Trust,
Bulwell, UK
Raja Mukherjee
Borders Partnership NHS Foundation Trust, UK
Abstract
Michael Layton
Purpose – The purpose of this paper is to describe examples of
service user involvement to demonstrate how they can significantly
enhance service provision for people with mental health, substance
misuse, and co-existing mental health and substance misuse
problems (dual diagnosis), and in so doing, enhance their own
recovery.
Design/methodology/approach – The personal story of one
service user illustrates a range of involvement activities:
membership of service user panels, development of an anti-stigma
campaign, mentorship of trust staff, and employment as a peer
support worker in both mental health and substance misuse
services.
Findings – Service provision in mental health and substance
misuse services has been enhanced through the genuine
involvement of service users. This involvement has been an
important factor in building the confidence and skills of service users
and supporting them in their own recovery.
Originality/value – The paper describes several innovative
involvement initiatives and highlights the dual benefits of these roles
to services and the service users employed in them.
Keywords Drug addiction, Dual diagnosis, Mental health services,
Peer support worker, Recovery, Service user involvement
South Cherwell Community Learning Disability Team, UK
Evan Yacoub
John Howard Centre, London, UK
Jeremy Turk
Institute of Psychiatry, Maudsley Foundation NHS Trust,
UK
Abstract
Associations between fetal alcohol syndrome (FAS) and other
conditions have been reported, but the links between FAS and
autistic spectrum disorders (ASD) remain unclear. This study
explored the relationship between FAS and ASD in individuals
attending a specialist diagnostic clinic. Consecutive referrals over
24 months to a specialist neurodevelopmental clinic were evaluated
using gold standard methods for FAS diagnosis and ASD. The first
18-month cohort who met criteria for ASD were compared with
controls attending the same clinic but who had not experienced
prenatal alcohol exposure (nested data). Data for the whole group
were also collected. Twenty-one fetal alcohol spectrum disorder
(FASD) individuals were assessed and 16 (72 per cent) met ICD-10
criteria for childhood autism. Further significant differences between
the prenatally exposed and non-exposed group with ASD were
found in the nested study. The research shows an association
between heavy prenatal alcohol exposure and ASD. As this is a
small sample in a specialist clinic, the study suggests that a larger,
more population-based study of those exposed to heavy prenatal
alcohol is warranted.
Keywords Alcohol-related neurodevelopmental disorder, Autism,
Autistic spectrum disorders, Fetal alcohol spectrum disorders,
Fetal alcohol syndrome, Intellectual disability, Learning disabilities,
Social functioning
www.emeraldinsight.com/10.5042/amhid.2011.0015
ADD
AMHID
Editors: Elizabeth Hughes and Gail Gilchrist
Editors: Steve Hardy and Jane McCarthy
4
African Journal of
Economic and
Management Studies
Agricultural Finance
Review
Outstanding Paper
Outstanding Paper
Motivation to become an entrepreneur: a study
of Nigerian women’s decisions
Default and loss given default in agriculture
Glenn Pederson
Satwinder Singh
Nicholas Sakaimbo
Brunel Business School, Brunel University, Uxbridge, UK
Department of Applied Economics,
University of Minnesota, St Paul, Minnesota, USA
Ruth Simpson
Abstract
Chima Mordi
Purpose – The purpose of this paper is to investigate the
relationship between loan default and loss given default (LGD) in an
agricultural loan portfolio. The analysis employs a simulation model
approach to evaluate the role that systematic and non-systematic
risks play in determining the economic capital requirements under
different agricultural economic conditions.
Design/methodology/approach – The authors employ the
theoretical approach suggested by Miu and Ozdemir to assess the
role of LGD in the banking industry. A Monte Carlo simulation model
is developed using Excel and calibrated to an agricultural credit
association using historical data. The simulation model is used to
evaluate the mark-up to economic capital that is implied by
increasing credit risks due to cyclical changes in farm real estate
values.
Findings – The paper demonstrates that historical systematic risks
due to the correlation between probability of default (PD) and LGD
through the business cycle can result in a significant mark-up in the
economic capital required by an agricultural lender. Using historical
land price changes as the driver of systematic risk, the authors
show that the correlations between changing PD and land values
and between the PD and LGD provide evidence of how sensitive
credit risk exposure is to these parameters.
Originality/value – This paper is the first application of the Miu and
Ozdemir model of systematic risk to an agricultural lending
institution. The model approach can be adapted by farm lenders to
evaluate their changing economic capital requirements through an
economic cycle in agriculture.
Keywords Agriculture, Business cycles, Credit, Default, Loss,
Simulation, Systematic risk
Chinonye Okafor
College of Business and Social Sciences,
Covenant University, Ota, Nigeria
Abstract
Purpose – The paper aims to draw on rational choice theory (RCT)
to explore factors underpinning the decision by female
entrepreneurs in Nigeria to enter self-employment.
Design/methodology/approach – A survey research design
involving the use of questionnaire and structured interviews to
obtain primary data was adopted. Primary data pertain to 300
female entrepreneurs currently engaged in their businesses in three
states within the south-west of the country. A model developed from
reviewed literature and multivariate logistic regression analysis was
used to analyse data.
Findings – Findings suggest the significance of ‘‘educational’’ and
‘‘family’’ capital, an ‘‘internal’’ orientation to social recognition as well
as an "external" environment characterised by deregulation of the
economy. Results broadly conform to RCT theory postulates of
rational behaviour.
Research limitations/implications – Inter-regional variances
could not be addressed since the data are analysed in aggregate.
Analysis of disaggregate data are required to study these
differences and also those at the inter-sector (manufacturing/
services, etc.) levels.
Practical implications – Results from the study indicate that the
government measures such as de-regulation which may as yet be in
small measures have started to work and that these should be
continued. The government can go a step further and identify
entrepreneurs with characteristics described in this paper and
provide them with the requisite help to get them started on the
entrepreneurship route.
Originality/value – The study makes a theoretical contribution by
applying the lens of rational choice to this specific context. It also
makes an original empirical contribution by focussing on an underresearched group by examining the influence of personal, social,
market and environmental factors on the probability of females
becoming entrepreneurs.
Keywords Binary logistic model, Female entrepreneurs, Motivation,
Nigeria, Rational choice theory, Women
AJEMS
AFR
Editor: John Kuada
Volume 71 Number 2, 2011, pp. 148-61
Editor: Calum G. Turvey
5
Anti-Corrosion
Methods
and
Materials
Arts Marketing
Outstanding Paper
Outstanding Paper
Effect of cyclic hydrostatic pressure on the
sacrificial anode cathodic protection
The business of authenticity: a false relation?
An International Journal
Nick Wilson
Shengnan Hu
King’s College London, London, UK
Tao Zhang
Abstract
Yawei Shao
Purpose – The purpose of this research paper is to consider the
aesthetic and commercial success of the ‘‘early music’’ or
‘‘historically informed performance’’ (HIP) movement during the
1970s and 1980s in the UK. Particular attention is given to the
relationship between HIP performers and ‘‘the authenticity
business’’ (i.e. the market-driven commercial exploitation of this
form of musical performance).
Design/methodology/approach – Through applying the metaphor
of the ‘‘false relation’’ (a musical compositional device characteristic
of the renaissance period), the paper explores the contradictory
relationship between HIP and the market. The research is based on
a detailed literature review relating to the emergence of the early
music labour market, and interviews with 40 experts in the field
(including HIP music directors, performers, agents, broadcasters,
record company directors and instrument makers in the UK).
Findings – Far from being a mere backdrop to the ideologically
driven practice of HIP, the paper demonstrates the close connection
between market-led entrepreneurial activity of some performers,
and the subsequent success of early music performance. Particular
attention is brought to the mediating role of authenticity discourse in
bridging the art-commerce divide and marketing early music
successfully.
Originality/value – The paper offers a novel perspective from which
to understand the artistic and commercial development of this
cultural movement. It is suggested that the emphasis on the
mediating role of authenticity discourse; and the closeness of the
relationship between performance ideology and market-based
practices warrants further research across artistic and cultural
movements more broadly.
Keywords Authenticity, Early music, Emergence, Entrepreneurs,
Marketing, Performance, United Kingdom
Corrosion and Protection Laboratory,
Key Laboratory of Superlight Materials and Surface
Technology, Harbin Engineering University,
Ministry of Education, Harbin, China
Guozhe Meng
Fuhui Wanga
State Key Laboratory for Corrosion and Protection,
Institute of Metal Research,
Chinese Academy of Sciences, Shenyang, China
Abstract
Purpose – The purpose of this paper is to study the effect of cyclic
hydrostatic pressure on the protective performance of cathodic
protection (CP) system consisting of Zn-Bi sacrificial anode and
Ni-Cr-Mo-V steel.
Design/methodology/approach – The anode and cathode
polarization curves of the driving potential and current for CP were
investigated in case of cyclic hydrostatic pressure (0-3.5 MPa) and
compared with that at atmospheric pressure. The morphologies of
the anode material with and without corrosion products were
observed by scanning electron microscopy.
Findings – The experimental results revealed that the cyclic
hydrostatic pressure had significant influence on the CP system.
The anode potential instantaneously responded to the cyclic
hydrostatic pressure and the discharge performance decreased due
to the deposition of corrosion product. Also, the CP system
exhibited higher slope parameter under cyclic hydrostatic pressure,
indicating that the CP system cannot provide adequate protection
for Ni-Cr-Mo-V steel.
Originality/value – The results presented in this paper clearly show
the effect of cyclic hydrostatic pressure on the sacrificial anode CP
system, and present a foundation for further research on the
practical application of sacrificial anode under cyclic hydrostatic
pressure environment.
Keywords Cathodic protection, Zn-Bi sacrificial anode,
Cyclic hydrostatic pressure, Circuit current, Slope parameter,
Hydrostatics
AM
ACMM
Editors: Noel Dennis, Gretchen Larsen and
Michael Macaulay
Volume 58 Number 5, 2011, pp. 238-44
Editor: William Cox
6
Asia Pacific Journal of
Marketing and
Logistics
Asia-Pacific Journal
of Business
Administration
Outstanding Paper
Outstanding Paper
Consumer tribes: membership, consumption
and building loyalty
Ethical reasoning differences between
accountants and managers
Cleo Mitchell
Guangyou Liu
Victoria University of Wellington, Wellington,
New Zealand
School of Business, Sun Yat-sen University, Guangzhou,
China
Brian C. Imrie
Abstract
Department of Marketing, Taylor’s Business School,
Taylor’s University, Selangor, Malaysia
Purpose – The purpose of this paper is to test whether significant
differences in ethical reasoning exist between Chinese accountants
and managers when facing an ethical dilemma. Further tests are
conducted to identify what professional contextual factors and
personal value preferences can be introduced to explain the ethical
reasoning differences observed.
Design/methodology/approach – Three research questions are
raised and related hypotheses are developed and tested by the use
of a defined issue test (DIT) instrument containing four hypothetical
scenarios of different dilemmatic issues, and a Rokeach values
survey questionnaire adapted to suit the Chinese business culture.
Findings – The findings and conclusions include: Chinese
managers and accountants are not significantly differentiated in
terms of ethical reasoning levels measured by the overall DIT
instrument, however, the break-down results of the DIT individual
dilemmatic scenarios shows that significant differences exist
between the two professional types in three out of four scenarios.
Second, gender and frequency of making compromises are two
significant contextual determinant of ethical reasoning levels of
managers but not those of accountants, and for the accountants, no
significant contextual factors are observed in the current study.
Third, in determining the impacts of value preferences on ethical
reasoning levels, the four-factor classification approach produces a
more contrasting result than the seven-factor classification
approach.
Research limitations/implications – The selection of the four
scenarios in the DIT instrument is subjective according to the
designation of the test, and Chinese business profession’s ethical
ideologies might differ among different regions. However, these
research limitations might inspire further ethics research on crossregional comparisons in China and other emerging economies.
Practical implications – In Chinese surging markets, appropriate
socio-economic order can only be maintained by highly ethical
reasoning and conduct on the part of business managers and
accountants. The current results and findings would help to identify
what factors and value preferences weigh more, in order to improve
the professional ethicality.
Originality/value – This paper contributes to the research literature
of business ethics by adding a managers-accountants comparative
study on ethical reasoning differences, especially the ethicality of
two different professions in emerging economies; further, it includes
contextual factors and value preferences in identifying those
determinants of ethical reasoning differences.
Keywords Accountants, Business ethics, China, Defined issue test,
Differences, Managers, Professional ethics, Reasoning,
Rokeach values survey
Abstract
Purpose – The purpose of this paper is to extend the emergent
consumer tribe literature to facilitate a more complete understanding
of the antecedents and roles implicit within consumer tribal
membership. Principally a conceptual paper, this study focuses
upon how a more complete understanding of consumer roles can be
leveraged to create sustainable loyalty.
Design/methodology/approach – This study comprised an
examination of the tribe’s social behaviour, membership roles and
influence on individual consumption. The research was approached
interpretively with a case study design investigating a tribe of vinyl
record collectors in a New Zealand context.
Findings – Key findings include the confirmation of Kozinets’
antecedents of tribal membership and the four roles of tribal
members previously conceptualised by Cova and Cova. The tribe
was found to have a core set of values that moderated any
individual differences. A hierarchy, managed through the distribution
of ‘‘cultural capital’’, was found to exist amongst the group. In an
extension of Cova’s modelling a fifth role of ‘‘Chief’’ was identified,
whereby the Chief was found to act as an opinion leader and
organiser amongst the group.
Research limitations/implications – Owing to constraints of both
time and research funding, only one tribe was examined in this case
study, hence the results are very specific to the group studied.
Future research should apply the managerial implications from this
study to other case contexts to test and expand understanding of
consumer tribe dynamics and the creation of consumer loyalty.
Originality/value – This paper creates a link between extant
consumer behaviour, loyalty and consumer culture theory. The
presented results have implications for the marketing manager
through advancement towards creation of a model of tools a firm
can use to connect with and build sustainable loyalty with consumer
tribes.
Keywords Consumer behaviour, Customer loyalty, Influence,
Leadership, Marketing strategy
APJML
APJBA
Editor: Ian Phau
Editor: Peter Steane
7
Asian Review of
Accounting
Aslib Proceedings
Outstanding Paper
Outstanding Paper
The impact of cultural factors on students’
learning style preferences: a global
comparison between Japan, Australia and
Belgium
A comparison of link and URL citation counting
New information perspectives
Mike Thelwall
School of Technology, University of Wolverhampton,
Wolverhampton, UK
Gregory Boland
School of Business and Government,
University of Canberra, Canberra, Australia
Abstract
Purpose – Link analysis is an established topic within webometrics.
It normally uses counts of links between sets of web sites or to sets
of web sites. These link counts are derived from web crawlers or
commercial search engines with the latter being the only alternative
for some investigations. This paper compares link counts with URL
citation counts in order to assess whether the latter could be a
replacement for the former if the major search engines withdraw
their advanced hyperlink search facilities.
Design/methodology/approach – URL citation counts are
compared with link counts for a variety of data sets used in previous
webometric studies.
Findings – The results show a high degree of correlation between
the two but with URL citations being much less numerous, at least
outside academia and business.
Research limitations/implications – The results cover a small
selection of 15 case studies and so the findings are only indicative.
Significant differences between results indicate that the difference
between link counts and URL citation counts will vary between
webometric studies.
Practical implications – Should link searches be withdrawn, then
link analyses of less well linked non-academic, non-commercial
sites would be seriously weakened, although citations based on
e-mail addresses could help to make citations more numerous than
links for some business and academic contexts.
Originality/value – This is the first systematic study of the
difference between link counts and URL citation counts in a variety
of contexts and it shows that there are significant differences
between the two.
Keywords Internet, Link analysis, Online impact, Search engines,
URL citations, Web sites, Webometrics
Satoshi Sugahara
Faculty of Commerce Sciences,
Hiroshima Shudo University, Hiroshima, Japan
Evelien Opdecam
Faculty of Economics and Business Administration,
Ghent University, Gent, Belgium
Patricia Everaert
Ghent University, Gent, Belgium
Abstract
Purpose – The purpose of this study is to examine empirically the
relationship between cultural factors and students’ learning style
preferences in the context of the current global convergence in
accounting education.
Design/methodology/approach – Kolb’s Learning Style Inventory
and Hofstede’s Value Survey Model for Young People were
administered to 244 undergraduate students studying accounting in
Japanese, Australian and Belgian universities.
Findings – The outcome of this research revealed that the student
groups from Australia and Belgium tended to be more individualistic
in their learning and were more willing to learn by doing, while
Japanese students do not prefer to learn by doing, but prefer
learning by watching.
Originality/value – The results might be of interest to accounting
educators to assist them with the smooth introduction of the
International Education Standards (IES) by the International
Federation of Accountants (IFAC) and the International Accounting
Education Standard Board (IAESB).
Keywords Australia, Belgium, Cultural dimensions,
International Accounting Education Standards Board,
International Education Standards (IES) for profes,
International Federation of Accountants (IFAC), Japan,
Learning styles
ARA
AP
Volume 19 Number 3, 2011, pp. 243-65
Editor: Jeffrey Faux
Volume 63 Number 4, 2011, pp. 419-25
Editor: Amanda Spink
8
Assembly
Automation
Baltic Journal of
Management
Gunter Wittenberg Award
Gunter Wittenberg (d. 1995), a dedicated engineer, who
made his knowledge of assembly automation available in
simple, clear and concise papers. He received the
Nuffield Silver Medal for services to the Institute of
Production Engineers. He worked for Amnesty
International and charities, using his engineering skills in
harnessing technical advances to help the disabled.
Outstanding Paper
Outstanding Paper
Simple rules to modify pre-planned paths and
improve gross robot motions associated with
pick & place assembly tasks
Antecedents of performance of multi-level
channels in transitional economies
Laura Salciuviene
David Sanders
Lancaster University Management School, Lancaster, UK
Giles Tewkesbury
James Reardon
Jasper Graham-Jones
Monfort College of Business,
University of Northern Colorado, Greeley, Colorado, USA
Systems Engineering Research Group,
University of Portsmouth, Portsmouth, UK
Vilte Auruskeviciene
ISM University of Management and Economics, Vilnius,
Lithuania
Abstract
Purpose – This paper aims to describe real time improvements to the
performance and trajectories of robots for which paths had already been
planned by some means, automatic or otherwise. The techniques are
applied to industrial robots during the gross motions associated with pick
and place tasks. Simple rules for path improvement are described.
Design/methodology/approach – The dynamics of the manipulator in
closed form Lagrange equations are used to represent the dynamics by a
set of second-order coupled non-linear differential equations. The form of
these equations is exploited in an attempt to establish some simple rules.
Sub-optimal paths are improved by considering simple rules developed
from the model of the machinery dynamics. By considering the physical
limitations of the manipulator, performance was improved by refining precalculated paths. Experiments were performed with a prototype robot
and an old Puma 560 robot in a laboratory environment. Once the
method had been tested successfully then experiments were conducted
with a Kuka KR125 Robot at Ford Motor Company. The measured
quantities for all the robots were drive currents to the motors (which
represented the torques) and the joint angular positions.
Findings – The method of path refinement presented in this paper uses
a simplified model of the robot dynamics to successfully improve the
gross motions associated with a pick and place task. The advantage of
using the input-output form described was that intermediate nonlinearities (such as gear friction) and the motor characteristics were
directly incorporated into the model.
Research limitations/implications – Even though many of the
theoretical problems in manipulator dynamics have been solved, the
question of how to best apply the theories to industrial manipulators is
still being debated. In the work presented in this paper, information on
system dynamics is used to produce simple rules for ‘‘path
improvement’’.
Practical implications – Most fast algorithms are for mobile robots and
algorithms are scarcer for manipulators with revolute joints (the most
popular type of industrial robot). This work presents real time methods
that allow the robot to continue working while new global paths are
automatically planned and improved as necessary.
Originality/value – Motion planning for manipulators with many degrees
of freedom is a complex task and research in this area has been mostly
restricted to static environments, offline simulation or virtual
environments. This research is applied in real time to industrial robots
with revolute joints.
Keywords Assembly, Motion, Real time scheduling, Robotics
Abstract
Purpose – The purpose of this study is to examine the antecedents
of channel performance in a multi-level marketing (MLM) channel.
Design/methodology/approach – Personal interviews with 105
distributors from network marketing companies operating in
Lithuania, provided data for this study. Hypotheses were tested
using structural equation model (LISREL).
Findings – The findings suggest that trust, locus of control and
shared values are moderated by channel commitment of the
downstream channel members.
Research limitations/implications – This study is limited to one
country under investigation, therefore further research needs to be
extended to other economies. Researchers might also identify
additional variables affecting channel performance as well as
undertake a longitudinal approach of the focal areas of commitment
and channel performance.
Practical implications – This study is of managerial interest, as the
framework suggested in this study may be applied by MLM firms to
monitor their networks and evaluate multi-level channel
performance.
Originality/value – MLM channels offer a unique alternative and
underutilized distribution channel for many companies, yet limited
theoretical research has been accomplished in this arena. MLM
channels are very interpersonal by their very nature and thus we
extend the relationship marketing paradigm to MLM. In addition,
transitional economies tend to have less developed marketing
channels, and therefore are prime targets for MLM. Thus, this
research specifically examines MLM in a transitioning economy.
Keywords Distribution channels and markets, Lithuania,
Multilevel marketing, Relationship marketing
AA
BJM
Editor: Clive Loughlin
Editor: Asta Pundziene
9
British Food Journal
Built Environment
Project and Asset
Management
Outstanding Paper
Outstanding Paper
Where innovation processes make a difference
in products’ short- and long-term market
success
Performance of mid-project reviews (MPRs):
quantification based on fuzzy recognition
Ming Xu
Christien M. Enzing
Colin Duffield
Technopolis Group, Amsterdam, The Netherlands
Maarten H. Batterink
Department of Infrastructure Engineering,
The University of Melbourne, Melbourne, Australia
Department of Business Administration,
Wageningen University, Wageningen, The Netherlands
Jianqin Ma
North China Institute of Water Conservancy and
Hydroelectric Power, Zhengzhou,
People’s Republic of China
Felix H.A. Janszen
Department of Management of Technology and
Innovation, Erasmus University, Rotterdam,
The Netherlands
Abstract
Purpose – The purpose of this paper is to develop and validate an
innovative Fuzzy Recognition Based-Benefit Estimation Model
(FRB-BEM) to quantify the benefits obtained from a Mid-Project
Review (MPR) (e.g. the Gateway Review Process (GRP)). This is a
quantitative assessment to evaluate the benefits obtained from
conducting MPRs. With the wide adoption of MPR internationally,
such measurements will better support critical decisions in capital
projects and also assist to optimize project lifecycle performance.
Design/methodology/approach – This paper adopted Relative
Membership Degree (RMD) based fuzzy sets as the fundamental
theory to develop the FRB-BEM utilizing linguistic information from
MPR reports. It was then tested by analysis of an aviation IT project
that underwent a Gateway review. A parametric study was also
conducted to calibrate the model.
Findings – The FRB-BEM developed and validated in this paper
provided a viable approach to quantify the total benefits obtained
from undertaking MPRs.
Research limitations/implications – Refinement of the FRB-BEM
assumptions would benefit from testing against a wide project
sample set.
Practical implications – Using the FRB-BEM applications to better
demonstrate the benefits of MPRs.
Originality/value – The paper demonstrates how FRB-BEM has
extended RMD based fuzzy sets theory into applications for MPRs
and incorporated fuzzy level values based on linguistic
interpretation of hard data.
Keywords Capital projects, Decision making, Fuzzy sets, Models,
Procurement, Project management
S.W.F. (Onno) Omta
Wageningen University, Wageningen, The Netherlands
Abstract
Purpose – This paper seeks to investigate with reference to which
factors the innovation processes of new and improved products
differ and how these factors relate to the products’ success on the
market, with a specific focus on technology – and market-related
factors.
Design/methodology approach – Data were collected on 129
products of the Dutch food and beverages (F&B) industry
announced in professional journals in 1998. Questionnaires were
used in 2000 to evaluate product innovativeness, product innovation
process factors and short-term market performance; whereas in
2005 long-term market performance was measured.
Findings – The results show that there are considerable differences
in the innovation processes of new versus improved products and in
the role of process-related aspects in the short- and long-term
market success of these products. Interestingly, taking the current
emphasis on market orientation in the F&B industry into account,
technology-related aspects are especially crucial for long-term
market success.
Originality/value – The study distinguishes between product
development processes of new versus improved products and
relates innovation process factors to the success not of the
company as a whole but of the specific product that is under
development. This is a new approach. Moreover, the success of
products is measured not only soon after market launch, but also
after several years. It fills an important research gap by investigating
success factors of products that have become cash cows of F&B
companies.
Keywords Food industry, Innovation, Innovation process,
Market performance, Product innovativeness, The Netherlands
BFJ
BEPAM
Volume 113 Number 7, 2011, pp. 812-37
Editor: Christopher J. Griffith
Editor: Mohan Kumaraswamy
10
Business Strategy
Series
Career
Development
International
Outstanding Paper
Outstanding Paper
Benefits of integrated business planning,
forecasting, and process management
Publish or perish: academic life as
management faculty live it
Tajinder Pal Singh Toor
Alan N. Miller
Business Solutions Manager at IBM, Brussels, Belgium
Department of Management, University of Nevada,
Las Vegas, Nevada, USA
Teena Dhir
Captain in the Indian Army, India
Shannon G. Taylor
Abstract
Department of Management, Northern Illinois University,
DeKalb, Illinois, USA
Purpose – The purpose of this paper is to highlight benefits of
integrated business planning, forecasting, and process
management. The paper focuses on need of advanced business
intelligence and the crucial role of integrated business planning,
forecasting, and process management. Various case studies are
used to highlight benefits.
Design/methodology/approach – The paper focuses on need of
advanced business intelligence and the crucial role of integrated
business planning, forecasting, and process management. Various
case studies are used to highlight benefits.
Findings – Benefits of integrated business planning, forecasting,
and process management. Case studies are used to highlight
benefits.
Practical implications – Benefits of integrated business planning,
forecasting, and process management.
Originality/value – The value of the paper is that there is very little
published writing on benefits of integrated business planning,
forecasting, and process management stressed upon by the use of
case studies.
Keywords Business Planning, Forecasting,
Integrated business process management
Arthur G. Bedeian
BSS
CDI
Volume 12 Number 6, 2011, pp. 275-88
Editor: Alfred Lewis
Volume 16 Number 5, 2011, pp. 422-45
Editor: Jim Jawahar
Department of Management, Louisiana State University,
Baton Rouge, Louisiana, USA
Abstract
Purpose – Although many in academe have speculated about the
effects of pressure to publish on the management discipline – often
referred to as ‘‘publish or perish’’ – prevailing knowledge has been
based on anecdotal rather than empirical evidence. The aim of the
present paper is to shed light on the perceptions of management
faculty regarding the pressure to publish imperative.
Design/methodology/approach – The authors surveyed faculty in
104 management departments of AACSB accredited, researchoriented US business schools to explore the prevalence, sources,
and effects of pressure to publish.
Findings – Results indicate that pressure to publish affects both
tenured and tenure-track management faculty, although the latter, as a
group, feel significantly more pressure than those who are tenured.
The primary source of this pressure is faculty themselves who are
motivated by the prospects of enhancing their professional reputation,
leaving a permanent mark on their profession, and increasing their
salary and job mobility. The effects of pressure to publish include
heightened stress levels; the marginalization of teaching; and
research that may lack relevance, creativity, and innovation.
Research limitations/implications – The sample was intentionally
restricted to faculty from management departments affiliated with
research-oriented US business schools and does not include faculty
from departments that are less research-oriented and, therefore,
would be expected to put less pressure on their faculty to publish.
Practical implications – Although the effects of pressure to publish
are not necessarily always negative, the paper offers some
fundamental suggestions to management (and other) faculty who
wish to mitigate the deleterious effects of pressure to publish.
Originality/value – Although the findings may not be surprising to
more seasoned faculty, to the authors’ knowledge this is the first
time they have been documented in the published literature. As
such, they advance discussions of ‘‘publish or perish’’ beyond mere
conjecture and ‘‘shared myths’’ allowing management faculty to
more rationally debate its consequences and their implications for
academic life.
Keywords Academic life, Business schools,
Management research, Pressure to publish, Publish or perish,
Publishing, Research work, Tenure and promotion
11
China Agricultural
Economic Review
China Finance Review
International
Outstanding Paper
Factors affecting crop insurance purchases in
China: the inner Mongolia region
Milton Boyd
Outstanding Paper
Department of Agribusiness & Agricultural Economics,
University of Manitoba, Winnipeg, Canada and
Warren Centre for Actuarial Studies & Research,
University of Manitoba, Winnipeg, Canada
Ultimate ownership, institutions and listed
companies’ debt financing: based on the
perspective of controlling shareholders
Jeffrey Pai
Warren Centre for Actuarial Studies & Research,
University of Manitoba, Winnipeg, Canada
Yu Honghai
Qiao Zhang
School of Management and Engineering,
Nanjing University, Nanjing, China
Agricultural Information Institute of Chinese Academy of
Agricultural Science, Beijing, People’s Republic of China
and Key Laboratory of Digital Agricultural Early-Warning
Technology of Ministry of Agriculture of China, Beijing,
Xu Longbing
School of Finance,
Shanghai University of Finance and Economics,
Shanghai, China
H. Holly Wang
Chen Baizhu
Department of Agricultural Economics,
Purdue University, West Lafayette, Indiana, USA
Marshall School of Business,
University of Southern California, Los Angeles,
California, USA
Ke Wang
Agricultural Information Institute of Chinese Academy of
Agricultural Science, Beijing, People’s Republic of China
and Key Laboratory of Digital Agricultural Early-Warning
Technology of Ministry of Agriculture of China, Beijing,
Abstract
Purpose – The purpose of this paper is to study the capital structure
of firms when controlling shareholders decide on the level of debt
financing in an environment with poor legal protection.
Design/methodology/approach – Theoretically this paper uses a
dynamic model to analyze how the controlling shareholder
expropriates the firm’s benefit through debt financing. Empirically
this paper uses a sample of Chinese publicly listed firms from 2004
to 2007, through the method of OLS and panel data, to verify the
theoretical predictions.
Findings – Theoretically this paper finds that firms with controlling
shareholders will take excess debt financing in an environment of
controlled interest rate and poor legal protection to minority
shareholders. Government intervention exacerbates while
controlling shareholder’s cash flow rights constrains excess debt
financing. The empirical results conclude that the improvement of
the legal environment, limiting government intervention, and raising
controlling shareholder’s cash flow rights will effectively reduce
excess debt level, as well as long-term debt ratio.
Originality/value – First, this paper provides a theoretical model to
explain the mechanism of how the ownership structure, legal
environment and government intervention interact to impact debt
financing. This result also provides a theory to explain the ‘‘paradox’’
in a transitional economy that better legal protection lowers debt
level and long-term debt ratio. Second, this paper provides further
evidence on controlling shareholder’s expropriation to minority
shareholder through debt financing.
Keywords Capital structure, China, Debts, Government
intervention, Legal protection, Shareholders, Soft budget constraint,
Ultimate ownership
Abstract
Purpose – The purpose of this paper is to explain the factors affecting
crop insurance purchases by farmers in Inner Mongolia, China.
Design/methodology/approach – A survey of farmers in Inner
Mongolia, China, is undertaken. Selected variables are used to explain
crop insurance purchases, and a probit regression model is used for the
analysis.
Findings – Results show that a number of variables explain crop
insurance purchases by farmers in inner Mongolia. Of the eight variables
in the model, seven are statistically significant. The eight variables used
to explain crop insurance purchases are: knowledge of crop insurance,
previous purchases of crop insurance, trust of the crop insurance
company, amount of risk taken on by the farmer, importance of low crop
insurance premium, government as the main information source for crop
insurance, role of head of village, and number of family members
working in the city.
Research limitations/implications – A possible limitation of the study is
that data includes only one geographic area, Inner Mongolia, China, and
so results may not always fully generalize to all regions of China, for all
situations.
Practical implications – Crop insurance has been recently expanded in
China, and the information from this study should be useful for insurance
companies and government policy makers that are attempting to
increase the adoption rate of crop insurance in China.
Social implications – Crop insurance may be a useful approach for
stabilizing the agricultural sector, and for increasing agricultural
production and food security in China.
Originality/value – This is the first study to quantitatively model the
factors affecting crop insurance purchases by farmers in inner Mongolia,
China.
Keywords Agriculture, China, Crop Insurance, Crops, Farmers,
Insurance, Probit model, Purchasing behaviour, Regression, Surveys
CFRI
CAER
Editors: Siwei Cheng, Haitao Li, Gongmeng Chen,
Xuebin Chen, Li Liao and Xinzhong Xu
Editor: Xian Xin
12
Chinese Management
Studies
Circuit World
Outstanding Paper
High-performance substrate based on a highly
filled thermoplastic polymer
Thomas Apeldorn
Polymer Engineering Department, Universität Bayreuth,
Hamburg, Germany
Outstanding Paper
F. Wolff-Fabris
Typology of the Chinese exporter: strategist,
hesitator, experimentalist and the prospector
V. Altstädt
Xi Chen
Polymer Engineering Department, University of Bayreuth,
Bayreuth, Germany
China University of Political Science and Law, Beijing,
Abstract
Purpose – The purpose of this paper is to investigate and present
the properties of a new substrate material based on thermoplastic
polymers (so-called LuVo Board) for high-frequency applications.
Design/methodology/approach – The thermal, mechanical and
electrical properties of a new thermoplastic substrate are
investigated and compared to conventional substrates for printed
circuit board (PCB) applications.
Findings – The new LuVo Board exhibits similar properties to
commercially available high-performance substrates. The main
advantage of the LuVo Board is a reduction of manufacturing costs
in comparison to conventional substrates, as a highly automated
manufacturing process can be employed. Moreover, the LuVo
Board exhibits some further advantages: the material is inherently
flame resistant and can be thermally shaped after the assembly
process.
Originality/value – This paper presents an entirely new
thermoplastic substrate, which can be employed in high-frequency
applications. In comparison to standard materials, a further
advantage of the thermoplastic substrate is lower production costs.
Keywords Dielectric properties, High temperatures, Moisture,
Printed circuits, Substrates, Thermoplastic polymers
Zuohao Hu
Tsinghua University, Beijing, People’s Republic of China
Xuanzhong Sun
China University of Political Science and Law, Beijing,
Ping Zhao
Abstract
Purpose – The purpose of this paper is to identify the typology of
Chinese indigenous exporters by incorporating proactive-reactive
and long- and short-term export motivations as inputs. This study
also seeks to find out whether, when driven with a different strength
of four export motives, firms differ significantly in terms of
commitment, learning, competence and performance.
Design/methodology/approach – This paper employs cluster
analysis to explore the typology of Chinese exporters and conducts
ANOVA to compare subsequent differences in organizational
characteristics, competence and performance. Case studies are
then used to validate and exemplify the typology.
Findings – Findings suggest that Chinese exporters fall into four
segments: the prospector, the strategist, the hesitator and the
experimentalist. Each shows a unique set of organizational
characteristics and different performances. The prospector is most
competitive and the best performer, followed by the strategist.
Research limitations/implications – The study uses limited export
motives and profiling variables to understand this in a static way.
Other motives and profiling variables are welcomed, and future
study can address this in a dynamic way.
Practical implications – The findings suggest an evolutionary path
for exporters and implies how to strengthen proactive and long-term
motives in order to achieve superior performance.
Originality/value – This paper for the first time looks at firms that
are already involved in exporting, how differently they are motivated
and how their initial internationalization motivations lead to sharp
differences in export performance.
Keywords China, Cluster analysis, Export motive, Exporters,
Motivations, Proactivity, Reactivity, Typology
CMS
CW
Editor: Check Teck Foo
Editor: Martin Goosey
13
Clinical Governance
Collection
Building
Outstanding Paper
Outstanding Paper
Applying and developing health service theory:
an empirical study into clinical governance
Read, describe and share! Building an
interactive literary web service: an article about
Kirjasampo
David Greenfield
Kaisa Hypén
Peter Nugus
Antti Impivaara
Greg Fairbrother
Turku City Library, Turku, Finland
Jacqueline Milne
Abstract
Deborah Debono
Purpose – This paper aims to describe the development of a fiction
web service which will serve as a tool for information searches, and
a place for saving and sharing tacit knowledge of and experiences
with fictional works. Key partners are the Turku City Library, the
Semantic Computing Research Group, Libraries.fi editorial staff and
Vaasa City Library.
Design/methodology/approach – The system’s technical
infrastructure was built in the autumn of 2010: database, data
storage platform and content description. Base data have been
converted, data-saving protocols created and system data verified
in order to stay up to date. Information on the project has been
widely distributed to libraries, book industry actors and other
potential partners, even at the international level. Design of the user
interface has begun, and with its construction it will become
apparent how well the project targets are being met, i.e. to make
available a user-friendly service that offers library fiction collections
and their attendant expertise and inspires service users to read,
make recommendations and evaluate fiction by the spring of 2011.
Findings – Fiction is an integral part of Finnish library collections.
However, its information search and help desk resources are
lacking, and the content of older works of fiction has not been
systematically described. Where fiction customer service is
concerned, the librarian is largely left to rely on their own reading,
memory and associations. This Kirjasampo Project will provide
better access to fiction collections. Content description is done
using ontologies, thus requiring the ontologisation of Kaunokki, the
Finnish fiction thesaurus, as part of the project. In addition to
Kaunokki, time, place, language and nationality ontologies are
used.
Originality/value – In the wide-ranging and multidisciplinary Finnish
Kirjasampo Project, thought has been given to how these problems
can be solved using modern technologies. Because the service will
have a large number of features that cannot be realised with existing
library systems, it will be done using semantic web tools. A fiction
metadata schema, which defines the necessary fields in information
models, was developed for the service. The Functional
Requirements for Bibliographic Records (FRBR) was applied in the
information models, with the content of each work being described
(‘‘abstract work’’) and the various versions and institutions
(‘‘physical works’’) linked to it. This information is saved in the RDF
database using a Kirjasampo-SAHA annotation editor, which is a
browser-based and user-friendly metadata-saving tool.
Keywords Cataloguing, Fiction, Knowledge management,
Metadata, Worldwide web
Centre for Clinical Governance Research in Health,
Australian Institute of Health Innovation,
Faculty of Medicine, University of New South Wales,
Sydney, Australia
Abstract
Purpose – This paper aims to examine an organisation’s enactment
of clinical governance through applying and advancing a theoretical
model.
Design/methodology/approach – The research site was a large
organisation within an autonomous jurisdiction. The study focused
on one organisational division. There were nine interviews and 15
focus groups (118 participants). Ethnographic observations totalled
60.5 hours. Document analysis was conducted with organisational
reports and website. Data were examined against the model’s four
attributes and 24 elements, and used to conduct an organisational
culture analysis.
Findings – Analysis showed that a majority of elements, 17 of 24,
were strongly identifiable. The remainder were identifiable but not
strongly so. Analysis suggested two additions to the model: the
inclusion of two elements to an existing attribute and a new attribute
and defining elements. This showed that the organisation was
working towards, but not yet having achieved, a positive quality and
safety culture. In particular, a schism in understanding between
managers and frontline staff was noted.
Research limitations/implications – The study empirically applied
and refined a health service theory. The new model, the ‘‘clinical
governance practice model’’, can be broadly applied, and can
continue to be developed to expand the evidence base for the field.
Practical implications – Substantively, the study accounts for
differences in managerial and frontline staff actions in applying
clinical governance. Investigations to understand and identify
strategies to bridge the differences are required.
Originality/value – The study is an original application and
refinement of a health service theory. The study identifies that the
interpretation of clinical governance, whilst different in different
places, gives rise to similar disagreements.
Keywords Clinical governance, Organizational culture, Quality,
Safety
CGIJ
CB
Editors: Nick Harrop and Alan Gillies
Editor: Kay Cassell
14
Competitiveness
Review
Construction
Innovation
Outstanding Paper
Outstanding Paper
Greenhouse vegetable production in
The Netherlands and Switzerland: a grounded
look at sector competitiveness
Labour productivity model for reinforced
concrete construction projects
An International Business Journal
Information, Process, Management
Homyun Jang
Stefan Mann
Department of Architectural Engineering,
Hanyang University, Seoul, South Korea
Research Station Agroscope Reckenholz Tänikon,
Ettenhausen, Switzerland
Kyonghoon Kim
Annemarie Breukers
LEI Wageningen UR, Den Haag, The Netherlands
Department of Sustainable Architectural Engineering,
Jennifer Schweiger
Juhyung Kim
Gabriele Mack
Department of Architectural Engineering,
Research Station Agroscope Reckenholz Tänikon,
Ettenhausen, Switzerland
Jaejun Kim
Abstract
Department of Sustainable Architectural Engineering,
Purpose – The purpose of this paper is to develop a theory that is
sufficiently adapted to sector competitiveness. The case of
greenhouse vegetable production in The Netherlands and
Switzerland is used to explain differences in sector competitiveness.
Design/methodology/approach – Interviews focusing on the fields
of spatial planning, labor, energy supply, and market organization
were carried out with stakeholders and producers in both countries
and evaluated by Grounded Theory.
Findings – The work shows that the flexibility not only of producers,
but also of the whole institutional framework in The Netherlands
exceeds the flexibility on the Swiss side by far, which may be an
important factor for explaining differences in competitiveness.
Research limitations/implications – The result that it is a basic
difference in flexibility and adaptability that determines sector
competitiveness is valid for the vegetable sector. It should be
examined whether similar patterns can be found in other sectors.
Originality/value – The competitiveness discussion is transferred
to a new economic level, namely the economic sector. Likewise,
new answers are found in looking for explanations for differences in
competitiveness.
Keywords Greenhouse vegetable production, Horticulture,
Sector competitiveness, Switzerland, The Netherlands
Abstract
Purpose – This study aims to identify systematically the factors that
can often influence labour productivity directly and indirectly, to build
a model that can evaluate the significance of these factors. The
model can be used as a tool for assisting field construction mangers
responsible for productivity.
Design/methodology/approach – The factors were first identified
by undertaking a literature review. The scope and method for
measuring labour productivity were then determined. The final
analysis model was built through a statistical analysis conducted
with the chosen factors.
Findings – The results of the analysis indicate that the work
management component (e.g. the manager’s abilities) and the work
technique component (e.g. work continuity) have greater impact
than the worker component (e.g. the workers’ capability) and the
work characteristic component (e.g. work difficulty).
Research limitations/implications – This research focuses on the
qualitative perspective of site managers on labour productivity.
Although the process of translating qualitative opinions into
quantitative data is a matter for debate, the result of this research,
when compared to other quantitative studies, can be used to
establish a strategy and an action plan for managing labour
productivity.
Practical implications – Qualitative aspects that were considered to
establish a labour productivity model can be evaluated by site
construction managers. Despite the importance of these qualitative
aspects, they have, by and large, been neglected, as models to date
tend to consider more directly measurable quantitative factors. In
particular, they can be used to develop a strategy for increasing
labour productivity at the initial planning stage.
Originality/value – This research explores the differences between a
subjective perception and the objective reality of labour productivity.
Keywords Analytical hierarchy process, Labour, Productivity rate,
Regression analysis
CR
CI
Volume 21 Number 4, 2011, pp. 339-51
Editor: Abbas J. Ali
Editors: Mustafa Alshawi and Jack Goulding
15
Corporate
Communications
Corporate
Governance
Outstanding Paper
Outstanding Paper
The study of internal crisis communication:
towards an integrative framework
Revisiting ethics in strategic management
An international Journal
The international journal of business in society
John McManus
Finn Frandsen
Professor of Leadership and Development at
York St John University, York, UK
Winni Johansen
Department of Business Communication,
Aarhus University, Aarhus, Denmark
Abstract
Purpose – The purpose of this paper is to explore the challenges
faced by corporations in incorporating ethics into their strategic
management processes.
Design/methodological approach – The research is based on a
survey of the issues and the literature published in Europe, North
America and Asia.
Findings – Findings indicate a definite gap between the
implementation of strategy and the moral and ethical obligations of
corporations. Given the decline in business ethics and recent
corporate scandals it is proposed that ethics be brought back to the
forefront of strategic management and integrated into the strategic
management process.
Research limitations/implications – The paper serves as a
instrument for debate and future research in that the ethical issues
faced by corporations will continue to gather momentum as will the
issues faced by traditional strategists.
Originality/value – This paper allows researchers and practitioners
to gain an understanding of the issues and shortcomings in strategy
and ethical integration, which allows for future research.
Keywords Ethics, Stakeholder analysis, Strategic management
Abstract
Purpose – Previous crisis communication research has primarily
examined the external dimension of crisis communication, i.e. the
crisis response strategies applied by organizations to protect and/or
restore their image or reputation among external stakeholders in a
crisis situation. The purpose of this paper is to set up an integrative
framework for the study of internal crisis communication in private
and public organizations.
Design/methodology/approach – The paper takes a theoretical
approach reviewing the literature on crisis management and crisis
communication and discussing the concept of internal stakeholder
and the implications of a staged approach.
Findings – An integrative framework for the study of internal crisis
communication is developed based on two assumptions: first, that
internal crisis communication research must start with a detailed
study of the relationship between an organization and its internal
stakeholders (in this case: the employees) to clarify to what extent
internal crisis communication differs from external crisis
communication; and second, that internal crisis communication
research can best be systematized applying a staged approach
(precrisis stage, crisis event, postcrisis stage) as an heuristic
method.
Originality/value – Apart from a few exceptions, the internal
dimension of crises, crisis management, and crisis communication
has, by and large, been unexplored.
Keywords Corporate communications, Crisis communication,
Employees communications, Employees relations,
Integrative framework, Internal communication, Internal stakeholder
CG
CCIJ
Volume 11 Number 2, 2011, pp. 214-23
Editors: Andrew Kakabadse and
Nada K. Kakabadse
Volume 16 Number 4, 2011, pp. 347-61
Editor: Wim J.L. Elving
16
critical perspectives
on international
business
Cross Cultural
Management
Outstanding Paper
Outstanding Paper
Of legitimate and illegitimate corruption:
bankruptcies in Nicaragua
Relation between big five personality traits and
Hofstede’s cultural dimensions: samples from
the USA and India
Jose Luis Rocha
Universidad Centroamericana, Managua, Nicaragua
Laura Ann Migliore
Ed Brown
Abundant Knowledge, LLC, Bloomfield Hills,
Michigan, USA
Jonathan Cloke
Abstract
Department of Geography, Loughborough University,
Loughborough, UK
Purpose – The purpose of this study is to quantitatively assess the
inter-relational aspects of personality traits, using the five-factor
model of personality, and Hofstede’s five dimensions of national
culture for work-related values to evaluate the differences between
the US and Indian cultures.
Design/methodology/approach – The research method is
quantitative and samples include qualified online-panel
respondents, representing educated and experienced business
professionals who use the internet. Data analysis includes Pearson
correlation and multiple analysis of variance. Sample results show
large differences in all five cultural dimensions as compared to
Hofstede’s 1980 data.
Findings – Changes in work-related values may reflect the
influence of advances in communication and internet technologies,
offering insight toward problems associated with global multicultural
projects. Correlations between personality traits and cultural
dimensions exist for certain occupational-job categories, and
provide insight on leadership characteristics.
Research limitations/implications – Limitations include selfreported responses via a web-based survey, rather than actual
observations in the workplace.
Practical implications – Technical and cultural competence is
needed for global leaders, especially with increased use of the
internet and networked environments. Navigating through crosscultural situations requires cultural insight, interpersonal skills, and
an ability to build trust.
Originality/value – This study extends Hofstede’s 1980 original
research by acquiring new, cross-culturally comparative data. It also
extends the original research of Donnellan et al., regarding the Mini
NEO assessment. The study provides confirmatory analysis to the
exploratory work of Smith and Bond and McCrae, but only for one of
the three predicted correlations: extraversion with individualism.
Keywords Culture, Internet, Leadership, Personality
Abstract
Purpose – The concept of corruption is frequently represented as
relating to social practices that violate established rules and norms.
This paper, however, seeks to demonstrate that corrupt practices
are often only possible because they in fact draw on existing
institutional mechanisms and cultural dispositions that grant them a
certain social approval and legitimacy. The paper aims to explore
these issues through a detailed exploration of corruption in
Nicaragua, which outlines how competing élite groups have been
able to use different discourses to appropriate resources from the
state in quite different ways, reflecting the use of contrasting
mechanisms for justifying and legitimizing corruption.
Design/methodology/approach – The paper focuses on two key
periods of recent Nicaraguan political history: that which occurred
during the administration of ex-President Arnoldo Alemàn and the
events that unfurled in the aftermath of a chain of bank bankruptcies
that occurred in Nicaragua during 2001. These events are explored
in the context of David Harvey’s ideas of ‘‘accumulation by
dispossession’’.
Findings – In contrast with more classic practices of corruption in
Nicaragua that have openly violated existing formal rules and norms
but appealed to an ethos of redistribution and a historically-specific
concept of ‘‘the public’’ in order to imbue their actions with
legitimacy, the corrupt practices related to recent banking
bankruptcies engaged in an extensive instrumentalization of formal
state institutions in order to protect élite parochial interests and to
achieve ‘‘accumulation by dispossession’’ through appealing to the
legitimating support granted by multilateral financial institutions.
Originality/value – The paper illustrates sharply the inadvisability of
perspectives that narrowly define corruption in legalistic terms. Such
perspectives focus exclusively on the state as the location of
corruption, whereas clearly, in Nicaragua as elsewhere, corruption
is a far more complicated phenomenon which crosses the artificial
boundaries between private and public sectors. It also evolves and
takes a myriad different forms which are intimately connected with
the ongoing struggles for control of accumulation processes,
suggesting a much more integral role for corruption within
accumulation strategies than often allowed for in both orthodox
economic and Marxist literatures on capital accumulation.
Keywords Bankruptcy, Corruption, Nicaragua
CPOIB
CCM
Editors: Joanne Roberts and
Christoph Dörrenbächer
Editor: Simon L. Dolan
17
Disaster Prevention
and Management
Drugs and Alcohol
Today
Outstanding Paper
Outstanding Paper
Disempowerment through disconnection: local
women’s disaster response and international
relief in post-tsunami Batticaloa
Mephedrone, ‘‘bubble’’ and unidentified white
powders: the contested identities of synthetic
‘‘legal highs’’
Kristin S. Scharffscher
Fiona Measham
The University of Tromsø, Tromsø, Norway
Karenza Moore
Abstract
Jeanette Østergaard
Purpose – This paper aims to explore the relationship between
local women’s relief initiatives and international relief workers in
Batticaloa, eastern Sri Lanka, during the post-tsunami emergency.
Design/methodology/approach – Interviews with representatives
from women’s organizations in the tsunami-affected town of
Batticaloa, local and national nongovernment organizations (NGOs)
based in Batticaloa, as well as international aid agencies are
discussed in relation to theories on resilience, vulnerability, gender
and humanitarianism.
Findings – Observing that women in a disaster-affected area often
represent important knowledge and resources, this paper
documents how international relief workers failed to connect and
cooperate with local women’s organizations in post-tsunami
Batticaloa. It suggests that the reasons behind the disconnection
can be linked to ‘‘us and them’’ undercurrents of international relief
work – the lingering remnants of a colonial heritage. The
disconnection may have led to a disempowerment of local
capacities, flaws in the international relief activities, and reduced
resilience among Batticaloan women in relation to the Sri Lankan
civil war.
Research limitations/implications – Despite a growing volume of
policies and guidelines on the importance of involving local
capacities, there are inadequacies in the way international relief
agencies operate vis-à-vis disaster-affected communities, including
women’s established relief networks.
Practical implications – The paper points at some reasons why
international relief organizations struggle to engage local women’s
resources in their emergency operations. It suggests that cultural,
social, and linguistic barriers are among those that need to be
addressed if relief workers are to provide effective and sustainable
assistance to crisis-affected communities.
Originality/value – Coupling theories of resilience, vulnerability,
gender, and humanitarianism, this paper argues that women in
disaster-affected areas must be involved in international relief
operations in a way that reflects their actual knowledge and
resources. Presenting original interview material and documents
collected during the first six months of the post-tsunami operation,
as well as through a follow-up study in 2008, the paper points at
international aid agencies’ apparent inability to acknowledge local
women’s resilience and take their capacities into account. It also
points at some of the ways in which this compromised the
effectiveness and sustainability of international relief work in posttsunami Batticaloa.
Keywords Gender, Natural disasters, Sri Lanka, Tidal waves,
Women
Lancaster University, Lancaster, UK
DPM
DAT
Editors: J.C. Gaillard and Emmanuel Luna
Volume 11 Number 3, 2011, pp. 137-46
Editor: Alex Klein
Abstract
Purpose – In this fourth paper in a series on emergent drug trends
in the UK (2006 ketamine, 2009 MDMA powder/crystal, 2010
mephedrone), the authors consider how the pharmacological
landscape has changed since substituted cathinones (including
mephedrone) were controlled in April 2010 and in particular assess
the prevalence of mephedrone in the general night time economy
(NTE) and its relationship to the use of established illegal drugs.
Design/methodology/approach – Surveys were conducted with a
convenience sample of 207 adults stopped at random in four town
and city centres on Friday nights in Lancashire in November 2010.
Findings – Of the adults surveyed, one in ten reported having taken
mephedrone within the past year and one in 20 within the past
month. Those who used mephedrone were also significantly more
likely to report using ecstasy pills, cocaine and amphetamines.
Regarding the next generation of ‘‘legal highs’’, no clear substitute
for mephedrone had emerged; instead, there was uncertainty,
confusion and a degree of disinterest. In this vacuum, ‘‘bubble’’ has
emerged and evolved as a generic term in the north west of England
to refer to any unidentified white powders which are synthetic
stimulants.
Social implications – Despite an emotional investment by
advocates and opponents alike in mephedrone being an ecstasytype substitute, research now points towards more amphetaminetype characteristics at a time when national prevalence of
amphetamines is at an historic low. The emergence of unidentified
white powders sold as ‘‘bubble’’ in the North West of England is a
graphic illustration of the unknown content, effect and risk of current
(by contrast with previous) ‘‘legal highs’’, and the resultant
challenges for health service providers and criminal justice
agencies. Bubble may be indicative of the enduring popularity but
increasingly indiscriminate use of cheap stimulants.
Originality/value – For this cohort of NTE customers, the paper’s
analyses indicate that mephedrone was added to existing polydrug
repertoires, rather than significantly displacing use of established
illegal drugs or acting as a gateway for initiation into drug use.
Keywords Drugs, Ecstasy, Legal highs, Mephedrone, Moral panic,
Night time economy, Stimulants
18
Education+Training
Education, Business
and Society:
Contemporary Middle
Eastern Issues
Outstanding Paper
Outstanding Paper
Time allocations for study: evidence from arts
students in Australia
Contemporary Cleopatras: the business ethics
of female Egyptian managers
Jim Hlavac
Liesl Riddle
Arts Academic Language and Learning Unit,
Faculty of Arts, Monash University, Melbourne, Australia
Meghana Ayyagari
Jim Peterson
School of Business, The George Washington University,
Washington, DC, USA
School of Geography and Environmental Science,
Abstract
Purpose – The purpose of this paper is to explore gender
differences in ethical attitudes along two dimensions: perceived
ethical strategies for career advancement, or upward-influence
ethics; and perceived ethical roles of business in society and the
natural environment, or business social and environmental
responsibility.
Design/methodology/approach – Employing a variance
decomposition procedure, the paper identifies substantive
differences in the ethical perceptions of Egyptian male and female
managers.
Findings – Female managers find more covert upward-influence
strategies – strategies that are less aboveboard and transparent –
acceptable and eschew overt upward-influence tactics – strategies
that are aboveboard and transparent. Female managers also
envision a larger role for business in society, particularly in terms of
social responsibilities than do male managers.
Research limitations/implications – The study is exploratory,
employing a small sample in a single country.
Originality/value – The findings contribute to ongoing debates
about the role that a person’s gender plays in influencing his/her
ethical perspective, examining the issue in a developing country
context. This paper’s contribution is also methodological,
demonstrating how variance decomposition can be used to examine
these issues.
Keywords Business environment, Egypt, Ethics, Gender,
Managers
Matthew Piscioneri
Arts Academic Language and Learning Unit,
Abstract
Purpose – The primary purpose of this paper is to compare time
availability and its allocation amongst arts students. In addition it
aims to match time availability and use with informants’ resource
preferences and the variables of language background and
residential status.
Design/methodology/approach – A sample of 109 students
completed quantitatively-based electronic and paper-copy surveys.
Empirical data from primary informants form the basis of analysis.
Findings – The paper finds that over 90 per cent of informants have
non-study commitments and over half have commitments of six or
more hours per week. The largest single group (35 per cent) has
obligations of six to 14 hours per week. There is only a weak
correlation between a higher number of commitments a lower
amount of ‘‘out-of-class’’ time to engage with study obligations.
Conversely, fewer extra-curricular obligations does not
automatically lead to a higher number of hours devoted to study.
Differences in resource use are small: paper copy resources are
universally popular, regardless of time commitments and
allocations. Non-English-speaking background and international
students tend to have fewer non-study commitments and devote
more time to study in general than English-speaking background
and local informants.
Research limitations/implications – Research covers one of
full-time student informants’ four units and does not elicit responses
from all units studied by informants.
Originality/value – While employment has been examined as a
factor affecting student performance and time availability, few
studies have matched time availability and declared time allocations
to study. Further, time availability as a key feature of academic study
is matched against variables highly relevant to today’s student
populations: resource mode use; language background; and
residential status.
Keywords Australia, Languages, Learning,
Resource management, Undergraduates
ET
EBS
Editor: Martin McCracken
Editors: Kay Gallagher and James S. Pounder
19
Employee Relations
The International Journal
Engineering
Computations
Outstanding Paper
Outstanding Paper
Flexible working and happiness in the NHS
Modeling of coupled heat, moisture transfer
and mechanical deformations of wood during
drying process
Carol Atkinson
University of Bradford School of Management,
Bradford, UK
Zhenggang Zhu
Laura Hall
Michael Kaliske
Freelance Academic, Wilmslow, UK
Institute for Structural Analysis, Technische Universität
Dresden, Dresden, Germany
Abstract
Purpose – This paper aims to explore the influence of flexible
working on employee happiness and attitude, and the role of this
within a high performance work system (HPWS).
Design/methodology/approach – A case study of flexible working
within an NHS Acute Trust is presented. A qualitative study is
undertaken based on 43 employee interviews across a range of
directorates within the Trust.
Findings – Employees perceive that flexible working makes them
‘‘happy’’ and that there are attitudinal/behavioural links between this
happiness, discretionary behaviour and a number of performance
outcomes.
Research limitations/implications – This paper presents a single
case study with a relatively small sample which uses an inductive
approach based on emergent data; it explores one element of a
HPWS rather than an entire employment system. Respondents
were volunteers, which raises the possibility of sample bias.
Practical implications – There may be a need for organisations to
focus more on employee happiness to encourage performance. HR
practitioners could reflect on the impact of HR practices on
happiness and which features of a job role are likely to promote
happiness.
Originality/value – This paper contributes a much-needed
employee perspective on the effect of HR practices, specifically that
of flexible working, and explores the neglected employee attitude of
happiness.
Keywords Attitudes, Flexible working hours, Individual behaviour,
Performance management
Abstract
ER
EC
Volume 33 Number 2, 2011, pp. 88-105
Editor: Dennis Nickson
Volume 28 Number 7, 2011, pp. 802-27
Editor: D.R.J. Owen
Purpose – The purpose of this paper is to present a numerical
model of coupled heat, moisture transfer and their effects on the
mechanical deformations of wood during the drying process.
Design/methodology/approach – Coupling among heat, moisture,
and mechanical deformations is solved consecutively by use of
sparse solver of MATLAB. The weighted residual of the equilibrium
equations of drying process of wood, based on finite element
method, is investigated. The stress and plastic strain increments
can be solved with Newton’s method.
Findings – The numerical model is applied to a plain strain problem
of a long wood board taken from the outer region of the wood log.
Numerical simulation reveals the stress reversal during the drying
process. The mechanical deformations and the principle stresses of
a three-dimensional wood board in consideration of the orthotropic
properties are presented.
Originality/value – Plane strain and plane stress are analysed. The
tangential modulus is derived. The transformation of the stress and
strain tensors between the local coordinate system resulting from
the cylindrical properties of wood and the global one is evaluated.
Selection of element type for temperature, moisture content and
displacement is discussed.
Keywords Coupling, Deformation, Finite element method, Flow,
Heat transfer, Newton’s method, Numerical simulation,
Wood-drying
20
Engineering,
Construction and
Architectural
Management
Ethnicity and
Inequalities in Health
and Social Care
Outstanding Paper
Outstanding Paper
The logistics of construction supply chains:
the builders’ merchant perspective
Building capacity of local governments, service
users and carers to scale up provision for
community mental health services in Africa: a
case study of Kenya and Uganda
Christos Vidalakis
School of the Built and Natural Environment,
University of the West of England, Bristol, UK
Joyce Kingori
BasicNeeds UK, Nairobi, Kenya
John E. Tookey
School of Engineering,
Auckland University of Technology, Auckland,
New Zealand
Christina Angela Ntulo
James Sommerville
Abstract
School of the Built and Natural Environment,
Glasgow Caledonian University, Glasgow, UK
Purpose – The purpose of this paper is to consider the applicability
of logistics management in construction and facilitate a better
understanding of construction supply chains by studying the
logistical functions of builders’ merchants.
Design/methodology/approach – Given that logistics application
in construction is still in its infancy, conceptual understanding of the
problem is a prerequisite. Thus, a grounded theory approach is
followed utilising pre-existing data as a means of building a model
faithful to evidence. The model is analysed by following a discreteevent simulation modelling approach.
Findings – This research demonstrates that examining supply
chains from a logistics viewpoint can provide significant insight into
the performance of construction supply chains. The analysis also
shows that logistics costs are exponentially related to the levels of
material demand and number of vehicle movements.
Research limitations/implications – The developed model has to
be further investigated and tested for different scenarios.
Supplementary refinements of the model are necessary in order to
allow the generalisation of the results and the development of an
analytical planning tool.
Practical implications – This research illustrates the increased
potential of construction for benefiting from an improved capability
within logistics which can lead to further developments within the
field of logistics in the industry.
Originality/value – This paper considers the significant function of
builders’ merchants in the supply chains in order to balance the
contractor-centric research efforts that dominate existing literature
and take into consideration the holistic nature of supply chain
management and its operational aspects.
Keywords Construction industry, Distribution management,
Simulation, Supply chain management
Purpose – The purpose of this case study is to describe the
experiences of a development organization operating in Africa to
make mental health services accessible to communities in Kenya
and Uganda through partnerships. The lessons that can be learnt
from this work are also considered.
Design/methodology/approach – The paper is a case study that
builds on operations research gathered over five to seven years by
the authors who have managed the country mental health
programmes in Uganda and Kenya. The case study describes the
problem of mental illness and its magnitude in Kenya and Uganda,
and why it is important that this is addressed. Existing mechanisms
in place and gaps in current service provision are also discussed.
Findings – Methods used to address gaps in current service
provision include capacitating different service providers, their roles
and their contribution to community mental health. The inclusion
and training of non-psychiatrists can contribute to the management,
treatment and recovery of people with mental health problems in
African communities.
Research limitations/implications – The case study is limited in
its applicability in full to other low to middle income countries
(LMICs). Causality cannot be established between improvement in
access and training of the different health service providers.
Practical implications – The case study gives practical
experiences that practitioners in LMICs can further test in improving
access to community-based mental health services. These
experiences can help to form a promising practice in how LMICs
can reduce health workforce gaps in mental health and planners
can consider using this to reduce such gaps.
Social implications – The case study shows how the participation
of service users and other stakeholders and using family resources
can bring ownership and sustainability of mental health care at the
community level.
Originality/value – The case study adds value to practice and
social development theories and models of care.
Keywords Care, Community mental health, District personnel,
Health workers, Kenya, Mental illness, Service users,
Traditional healers, Uganda
ECAM
EIHSC
Editor: Ronald McCaffer
Editors: Margaret Greenfields and Hari Sewell
BasicNeeds Uganda Foundation, Kampala, Uganda
Abstract
21
EuroMed Journal of
Business
European Business
Review
Outstanding Paper
Outstanding Paper
Assessing the consumer’s choice of purchase
channel in the tourism sector: evidence from
Spain
Impact of globalization: the ability of less
developed countries’ (LDCs’) firms to cope with
opportunities and challenges
Alicia Izquierdo-Yusta
Gabriel Baffour Awuah
Department of Economics and Business Administration,
Faculty of Economics and Business Studies,
University of Burgos, Burgos, Spain
Halmstad University, Halmstad, Sweden
Mohamed Amal
Marı́a Pilar Martı́nez-Ruiz
Universidade Regional de Blumenau - FURB,
Blumenau, Brazil
Faculty of Social Sciences,
University of Castilla-La Mancha, Cuenca, Spain
Abstract
Purpose – The purpose of this study is to contribute to the debate
on the impact of globalization on the competitiveness of firms in
least developed countries (LDCs). Two main research questions will
be addressed. How does globalization affect the competitiveness of
small to medium-sized enterprises (SMEs) in LDCs? How can
SMEs handle opportunities and challenges emerging from
globalization?
Design/methodology/approach – The methodology for this study
is a conceptual attempt to review the existing literature and make
some propositions about how SMEs can handle the opportunities
and challenges emerging from globalization.
Findings – Building on a developed operational framework affecting
the competitiveness of firms, some of the expected results are that
firms’ capabilities with regards to innovation, learning, and
internationalization, which increase their competitiveness, are
enhanced by institutional setups. Second, establishing relationships
with governmental and non-governmental institutions is crucial in
terms of accessing resources, innovating, and entering into foreign
markets.
Originality/value – The paper represents a contribution to the
debate on the impact of globalization on the competitiveness of
firms, particularly SMEs, in LDCs. Although globalization has
brought considerable benefits to many actors worldwide, its impact
on competitiveness of (SMEs) are controversial. We suggest that
globalization’s effects depend on the capability of firms to learning,
to innovate, and also on the institutional setup in LDCs.
Keywords Globalization, Competitive strategy,
Small to medium-sized enterprises, Developing countries
Abstract
Purpose – The purpose of this paper is to analyse the most important
economic factors that determine choice of distribution channel when
booking a tourism service. The theoretical framework applied to meet this
objective is agency theory, as it provides insight into the effects arising
from problems such as information asymmetries and opportunism.
Design/methodology/approach – The analysis of a sample composed
of 805 tourists who made their reservation through either the internet or
traditional channels has provided interesting conclusions, allowing
different hypotheses to be contrasted using a structural equation
analysis.
Findings – This study has shown how the main source of uncertainty in
the stages leading up to the choice of purchase channel is due to a lack
of trust towards the internet. In this regard, the signals emitted by firms in
order to mitigate information asymmetries contribute to generating trust
towards the selected firm; however, they neither reduce the risk
differential existing between channels nor the associated transaction
costs. In addition, trust in the chosen firm shows that the buyer makes
the reservation through the channel with the least perceived risk.
Research limitations/implications – The research has underlined that
the greater the differential in transaction costs between the internet and
the traditional channels, the greater the propensity of buyers to make
their purchases through alternative distribution channels. In addition,
clients perceive greater internet transaction costs with respect to the
traditional channels, a fact that may be contrasted with the purpose
behind its creation.
Practical implications – The differences between the information
provided by economic agents and the information that is requested by
the client reveal a need for greater awareness among those offering the
services, in order for them to improve the way in which they target the
consumer, especially in relation to the management of information flows.
Furthermore, steps should be taken to improve internet security systems
and undertake joint actions that are formalised and coordinated by all of
the agents involved so that clients perceive internet as a secure channel.
Finally, internet-related skills should be developed to allow the consumer
to search for information in a more efficient way.
Originality/value – The study deals with a recent line of new research. It
is also performed in the context of Mediterranean countries, which
represents a further important contribution, given that very few empirical
studies focus on this geographical region.
Keywords Consumer behaviour, Hotel and catering industry, Internet,
Spain, Tourism
EMJB
EBR
Editors: Demetris Vrontis and Petros Lois
Volume 23 Number 1, 2011, pp. 120-32
Editor: Göran Svensson
22
European Journal of
Marketing
European Journal of
Training and
Development
Outstanding Paper
Outstanding Paper
Marketing measurement revolution:
the C-OAR-SE method and why it must replace
psychometrics
Organizational training across cultures:
variations in practices and attitudes
Abderrahman Hassi
John R. Rossiter
Algonquin College, Ottawa, Canada
Institute for Innovation in Business and Social Research,
University of Wollongong, Wollongong, Australia, and
Institute for Brand Communication Research,
Bergische University Wuppertal, Wuppertal, Germany
Giovanna Storti
Department of Continuing Education, La Cité Collégiale,
Ottawa, Canada, and Federal Department of Human
Resources and Skills Development, Ottawa, Canada
Abstract
Abstract
Purpose – New measures in marketing are invariably created by
using a psychometric approach based on Churchill’s ‘‘scale
development’’ procedure. This paper aims to compare and contrast
Churchill’s procedure with Rossiter’s content-validity approach to
measurement, called C-OAR-SE.
Design/methodology approach – The comparison of the two
procedures is by rational argument and forms the theoretical first
half of the paper. In the applied second half of the paper, three
recent articles from the Journal of Marketing (JM) that introduce new
constructs and measures are criticized and corrected from the
C-OAR-SE perspective.
Findings – The C-OAR-SE method differs from Churchill’s method
by arguing for: total emphasis on achieving high content validity of
the item(s) and answer scale – without which nothing else matters;
use of single-item measures for ‘‘basic’’ constructs and for the firstorder components of ‘‘abstract’’ constructs; abandonment of the
‘‘reflective’’ measurement model, along with its associated statistical
techniques of factor analysis and coefficient alpha, arguing that all
abstract constructs must be measured as ‘‘formative’’; and
abandonment of external validation methods, notably multitraitmultimethod analysis (MTMM) and structural equation modeling
(SEM), to be replaced by internal content-validation of the measure
itself. The C-OAR-SE method can be applied – as demonstrated in
the last part of the article – by any verbally intelligent researcher.
However, less confident researchers may need to seek the
assistance of one or two colleagues who fully understand the new
method.
Practical implications – If a measure is not highly content-valid to
begin with – and none of the new measures in the JM articles
criticized is highly content-valid – then no subsequent psychometric
properties can save it. Highly content-valid measures are absolutely
necessary for proper tests of theories and hypotheses, and for
obtaining trustworthy findings in marketing.
Originality/value – C-OAR-SE is completely original and Rossiter’s
updated version should be followed. C-OAR-SE is leading the
necessary marketing measurement revolution.
Keywords Construct definition, Content validity, Marketing,
Marketing knowledge, Measurement, Reliability
Purpose – The purpose of this paper is to provide a synthesis
based on a review of the existing literature with respect to the
variations in training practices and attitudes across national
cultures.
Design/methodology/approach – A content analysis technique
was adopted with a comparative cross-cultural management
perspective as a backdrop to address the occurrence of differences
in practices and attitudes across various national cultures.
Findings – Most of the extant literature remains distant from
providing a systematic and analytical repertoire on the subject. In
efforts to bridge this gap, a synthesis of the literature has been
elaborated, identifying a range of variations that have been grouped
around the following categories: importance of organizational
training; access to organizational training; different types of training
provided to employees; actors involved in organizational training;
and organizational support for training.
Research limitations/implications – The heterogeneity of the
literature impeded the use of a theoretical training management
framework for the present review.
Practical implications – Organizations operating overseas and
HRM/HRD practitioners should consider the complexity of diverse
cultural differences, while managing employee training in culturally
diverse settings. Nations ought to be aware of training practices
abroad to observe trends and changes caused by globalization, as
they may influence the shaping of national training practices and
regulations. From a theoretical point of view, it is important to
undertake conclusive research by further examining training
practices and attitudes through the various national cultures with the
objective of better circumventing the differences and by highlighting
their prominent characteristics and implications.
Originality/value – The present contribution is the first documented
synthesis of the literature on the subject.
Keywords Attitudes, Cross cultural studies,
Human resource management, National cultures, Training,
Working practices
EJM
EJTD
Volume 45 Number 11/12, 2011, pp. 1561-88
Editor: Nick Lee
Editors: Thomas N. Garavan and Ronan Carbery
23
Facilities
foresight
Outstanding Paper
Outstanding Paper
Space for thought: designing for knowledge
workers
Using Futures 2.0 to manage intractable
futures: the case of weight loss
C. Greene
Alex Soojung-Kim Pang
J. Myerson
Research Director, Future2, Saÿd Business School,
Oxford University, Menlo Park, California, USA
Helen Hamlyn Centre, Royal College of Art, London, UK
Abstract
Abstract
Purpose – Futurists have tended to take little interest in the hard
work of implementing changes necessary to reach particular
futures. This paper aims to argue that the field should pay more
attention to these issues, and to use the challenge of weight loss to
illustrate how tools can be developed to help both individuals and
organizations deal with futures. It also aims to argue for the
importance of mindfulness in managing long-term futures
challenges.
Design/methodology/approach – The paper describes how the
author applied concepts outlined in Futures 2.0 to his own program
of weight loss, and lost 50 pounds (22.7 kilograms).
Findings – The paper shows how futurists could use concepts from
behavioral economics and design in personal futures and futures
work more generally. It also suggests that mindfulness – a concept
borrowed from Buddhism and other contemplative practices – can
give perspective necessary see the long-term consequences of
decisions they face in the present, and the self-discipline necessary
to make good choices.
Research limitations/implications – The paper argues that
futurists should not just focus on helping clients see unexpected
trends or wild cards, or thinking about the future in new ways, or
reframing their underlying strategic assumptions. Complex,
intractable futures subvert the best efforts of rational actors; clients
are most interested in getting help on the problems they are least
likely to solve.
Practical implications – More value for clients can be delivered by
helping them understand common roadblocks and designing the
means to reach long-term future goals.
Social implications – For a profession accustomed to thinking
about big issues and megatrends like nanotechnology and global
warming, losing weight may seem trivial and beneath its interest.
But by any objective measure, in much of the developed world
obesity is a substantial public health problem: it affects the lives of
tens of millions of people, increases chronic diseases like
hypertension and diabetes, and costs governments hundreds of
billions of dollars. More generally, weight loss is a microcosm of the
kinds of problems that can only be managed through the collective
action of large numbers of people.
Originality/value – The paper is a contribution to the literature on
personal futures, and to the ongoing discussion of the scope and
methods of futures.
Keywords Behaviour modification, Diet, Forecasting,
Motivation (psychology), Personal health, Scenario planning
Purpose – Generic use of the term ‘‘knowledge worker’’ has
resulted in a generic approach to designing office environments for
this group. The purpose of this paper is to probe the mobility
patterns and motivations of knowledge workers in order to provide a
classification of different types of knowledge worker.
Design/methodology/approach – The study was undertaken
using a range of qualitative research methods including semistructured interviews with 20 knowledge workers representing
different levels of mobility and experience, ethnographic studies in a
media company, real estate business and a public relations firm,
and a user workshop. A novel drawing exercise was introduced to
elicit responses during the interview process.
Findings – Four knowledge worker ‘‘character types’’ emerged from
the research: the Anchor and the Connector, who are mainly officebased, and the Gatherer and the Navigator, who work more widely
afield.
Research limitations/implications – This is a small study
revealing characteristics particular to the participating individuals
and organisations. However, it has wider implications in that the
more complex set of requirements revealed by the project requires a
more responsive and service-led approach to office design for
knowledge workers and the development of new protocols of use
within office space.
Originality/value – The originality/value lies in giving designers and
facilities managers an insight into the different needs of knowledge
workers, who are commonly treated as a homogeneous group. The
typologies are an active tool for better brief-making in design for
creative facilities.
Keywords Design, Productivity rate
F
FS
Volume 29 Number 1/2, 2011, pp. 19-30
Editor: Edward Frank Finch
Editor: Ozcan Saritas
24
Gender in
Management
Grey Systems: Theory
and Application
Outstanding Paper
Outstanding Paper
The impact of gender, family, and work on the
career advancement of Lebanese women
managers
p-Moment exponential robust stability of grey
neutral stochastic delay systems
Chunhua Su
Hayfaa Tlaiss
University of New Brunswick Saint John (UNBSJ),
Saint John, Canada
College of Mathematics and Information Science,
Xinyang Normal University, Xinyang City,
Saleema Kauser
Abstract
Manchester Business School, Manchester, UK
Purpose – The purpose of this paper is to obtain the criteria of
p-moment exponential robust stability for a class of grey neutral
stochastic delay systems.
Design/methodology/approach – By constructing a LyapunovKrasovskii functional and employing the decomposition technique of
continuous matrix-covered sets of grey matrix and using three key
inequalities, the paper investigates the p-moment exponential
robust stability for a class of grey neutral stochastic delay systems.
A numeric example is given to demonstrate the effectiveness of the
criteria presented in the paper.
Findings – The results not only can be used to judge the p-moment
exponential robust stability of the systems researched in the paper,
but also can be applied in the stability analysis of grey non-neutral
stochastic systems.
Practical implications – The method exposed in the paper can be
used in the analysis and designation of practical stochastic control
systems.
Originality/value – The paper succeeds in obtaining the criteria of
p-moment exponential robust stability for grey neutral stochastic
delay systems by constructing a Lyapunov-Krasovskii functional
and employing the decomposition technique of continuous matrixcovered sets of grey matrix and using three key inequalities.
Keywords Stability (control theory), Stochastic processes,
Systems theory
Abstract
Purpose – The purpose of this paper is to address the research gap
on Lebanese women managers and to demonstrate how gender,
work, and family factors influence the career advancement of
women managers.
Design/methodology/approach – The research is qualitative in
nature. A total of 32 in-depth face-to face interviews were conducted
with 32 women managers.
Findings – Interview data reveal that Lebanese women managers
do not perceive gender-centered factors as obstacles to career
advancement. The women in the study used different terms to
describe the impact of gender, work, and family factors on their
career progression to those found in existing literature. Their
responsibilities towards their families were not perceived as barriers
hindering their career progress. In addition, their personality traits,
aspirations for management, levels of educational attainment and
work experience, and family-related factors were also not perceived
as inhibiting their careers.
Practical implications – The paper provides new practical insights
into the relationships and the interconnections between Arab
society, women, and their managerial careers. A strong theme is the
significant role of Wasta, the reliance and dependence on social
connections versus personal education and achievements to
achieve career progress, in enhancing career progression and how
gender is less of a criterion in the presence of Wasta.
Originality/value – This paper contributes to the limited knowledge
about women and management in Lebanon, as well as the Middle
Eastern region in general.
Keywords Career development, Gender, Lebanon, Managers,
Middle East, Women
GM
GS
Editors: Adelina Broadbridge and Sharon Mavin
Editor: Sifeng Liu
25
Health Education
Higher Education,
Skills and Work-based
Learning
Outstanding Paper
Outstanding Paper
Consumer perceptions of sponsors of disease
awareness advertising
Practice-based learning in entrepreneurship
education: a means of connecting knowledge
producers and users
Danika V. Hall
Briga Hynes
Sandra C. Jones
Centre for Health Initiatives, University of Wollongong,
University of Wollongong, Wollongong, Australia
Yvonne Costin
Donald C. Iverson
Department of Management and Marketing,
Kemmy Business School, University of Limerick,
Limerick, Ireland
Naomi Birdthistle
University of Wollongong, Wollongong, Australia
Abstract
Abstract
Purpose – In many countries there is emerging concern regarding
alliances between the pharmaceutical industry and health non-profit
organizations (NPOs), and the increase of co-sponsored marketing
activities such as disease awareness advertising. The current study
aims to explore Australian women’s perceptions of disease
awareness advertising with differing sponsors, to determine whether
their attitudes towards the sponsor and their reported behavioural
intentions differ as a function of the perceived sponsor or
co-sponsor.
Design/methodology/approach – Older women (aged 50+) were
approached by mall-intercept method in a metropolitan area in New
South Wales, Australia. Consenting participants were randomly
assigned an advertisement with an NPO sponsor, pharmaceutical
company sponsor, or a combination of the two (co-sponsored).
Each participant viewed advertisements for two health conditions
(fibromyalgia and osteopenia) with the same sponsor manipulation,
and completed a one-page questionnaire after reading each
advertisement.
Findings – Participants had significantly more positive attitudes
towards the NPO-sponsored advertisement than the
pharmaceutical company-sponsored advertisement or the
co-sponsored advertisement. Participants with more positive
attitudes towards the sponsor were significantly more likely to report
an intention to take action, such as to look for more information or to
talk to their doctor.
Practical implications – The results suggest that an
NPO-sponsored advertisement promoting awareness about a
disease or health condition is more effective without the
co-sponsorship of a pharmaceutical company.
Originality/value – This is the only identified research into attitudes
towards sponsors of disease awareness advertising that considers
pharmaceutical companies and health NPOs and is important, given
the increasing trend of disease advertising and cause-related
marketing in Australia and internationally.
Keywords Advertising, Diseases, Non-profit organizations,
Perception, Women
Purpose – The purpose of this paper is to propose a practice-based
entrepreneurship education programme which enhances
collaboration between educational institutions and the small
business community as a means of producing a more employable,
well rounded and skilled graduates.
Design/methodology/approach – A case description of the
business consulting programme operated at the University of
Limerick.
Findings – The findings highlight how a practice-based learning
module brings real business learning into the classroom and
simultaneously attends to the needs of different internal and
external stakeholders by producing a more flexible and employable
professional graduate. Furthermore, it creates a more meaningful
relationship between education institutions (knowledge producers)
and industry (knowledge users).
Research limitations/implications – Educators need to evaluate
the benefits of practice-based learning programmes from the
external stakeholder perspective as a basis of identifying more
innovative practice-based learning options.
Originality/value – The paper draws attention to the need for, and
suggestions on how educational institutions can be more outward
focussed and responsive to the needs of industry when designing
educational programmes.
Keywords Employment, Experiential learning, Graduates,
Higher education, Skills, Small enterprises
HE
HESWBL
Editor: Katherine Weare
Editor: Paul Gibbs
26
History of Education
Review
Housing, Care and
Support
Outstanding Paper
Outstanding Paper
The mythic campus and the professorial life:
A. Scott Carter’s pictorial map of the University
of Toronto, 1937
More for less? Using PIEs and recovery to
improve efficiency in supported housing
Peter Cockersell
E. Lisa Panayotidis
Director of Health and Recovery at St Mungo’s,
London, UK
Paul Stortz
University of Calgary, Calgary, Canada
Abstract
Purpose – The purpose of this paper is to describe an example of a
practical evidence-based approach to improvement in the current
climate of funding cuts.
Design/methodology/approach – The paper describes
synthesizing insights from leadership, change management and
psychodynamic theory to inform a practical change programme to
develop services that meet the needs of clients more efficiently.
Findings – The paper finds that rather than simply doing less –
cutting staff or reducing services to meet the constraints of funding
cuts – it is worth taking a long term and strategic review approach
and doing something quite differently.
Practical implications – New ways of working can improve client
outcomes and deliver better services and the funding cuts can
provide an opportunity to thoroughly re-examine existing provision;
but, significant changes will only be accomplished by change
processes that pervade the whole organisation – they cannot just be
add-ons/afterthoughts. The implications of the new way of working
are that: even when funding increases, old ways of practice will not
be restored; that the use of theoretical approaches from a variety of
disciplines can deliver innovative responses that are likely to be
sustainable in the medium term; and to improve service standards
and outcomes into the future.
Originality/value – This paper finds value by looking to
neurobiology, clinical psychotherapy, recovery-oriented practice,
change management theory and practice, and client involvement to
try to resolve the current housing crisis.
Keywords Funding cuts, Housing,
Psychologically informed environments, Public finance
Abstract
Purpose – In 1937, a pictorial fine art map of the University of
Toronto was designed and painted by artist Alexander Scott Carter.
The map was commissioned by Vincent Massey, then High
Commissioner for Canada in Britain, and given as a gift to Hart
House. As a vibrantly visual rendition of the university’s historical
lineage, the map depicts the evolution of the university’s various
colleges along with its founders, contemporary geographical
boundaries, and lush and verdant landscapes. The purpose of this
paper is to inquire into its cultural and historical importance.
Design/methodology/approach – The paper analyses, and
provides a viewpoint on, A. Scott Carter’s map.
Findings – Carter’s map reveals the discursive and visual
interpretive frameworks in which the map was situated and the
narratives and myths that it sanctioned. The map performs an
important function in authorizing the collective identity of the
university and its actual and imagined communities. It provides a
cultural expression of shared values, ideals, and particular historical
traditions. The university’s place in the hierarchy and tradition of
Canadian higher education in the British Commonwealth is
embodied in the map at a time when such ideas were under scrutiny
by professors and intellectuals who were arguing for the extrication
of Canada from colonial inheritances.
Originality/value – Carter’s map highlights the university and its
integral cultural artifacts, spaces, and practices as being replete
with contested meanings, experiences, and symbolism. Through
dynamic cartography, new approaches in deciphering the official
and informal campus emerge to produce a nuanced and
multifaceted historical picture of university and academic cultures.
Keywords Arts, Canada, Culture (sociology), Maps, Universities
HER
HCS
Editor: Tanya Fitzgerald
Editors: Robin Johnson and Lynn Vickery
27
Humanomics
Indian Growth and
Development
Review
Outstanding Paper
Outstanding Paper
On utilitarianism vs virtue ethics as
foundations of economic choice theory
Self-selection vs learning: evidence from Indian
exporting firms
Petur O. Jonsson
Priya Ranjan
School of Business and Economics,
Fayetteville State University, Fayetteville,
North Carolina, USA
Department of Economics, University of California,
Irvine, California, USA
Abstract
Department of Economics, University of Essex,
Colchester, UK
Jibonayan Raychaudhuri
Purpose – Economic choice theory is built on utilitarian
foundations. The purpose of this paper is to explore whether a
foundation of virtue ethics might be more consistent with human
nature.
Design/methodology/approach – The paper focuses on
utilitarianism vs virtue ethics as foundations of economic choice
theory.
Findings – Economic choice theory describes consumer choice in
terms that are inconsistent with findings from recent research in
behavioral economics, neuroeconomics, and psychology. The
consumers’ dynamic optimization problem, as outlined by traditional
theory, is unsolvable in the sense that it contains too many
unknowns. This means that the consumer must approach the
problem in a different manner than is usually suggested by the
literature. Moreover, new psychological theories of well-being
suggest that we can, to some extent, choose what we want to want
and that true happiness is based on our character as much as it is
based on our consumption of goods.
Practical implications – The idea that human choices may not be
based on consistent preferences calls into question the policy
suggestions of the literature on revealed preference and welfare
economics. In particular, we cannot rely on past choices to draw
inferences on people’s preferences.
Social implications – To maximize social welfare, society must
value and promote the development of virtue and character.
Originality/value – The paper highlights some of the differences
between utilitarian and the virtue ethics perspectives on choice.
Keywords Consumer behaviour, Economic theory, Ethics,
Utilitarianism
Abstract
Purpose – The purpose of this paper is to study whether exporting
firms outperform non-exporting firms along a number of
performance characteristics. It also examines whether the
differences in performance characteristics are due to the selfselection of better firms into exporting or because the firms that start
exporting for some unknown reason experience productivity growth.
Design/methodology/approach – The dataset comprised a panel
of Indian manufacturing firms for a period of 17 years from 1990 to
2006.
Findings – Exporters were found to systematically outperform
non-exporters over a number of characteristics. Also, evidence was
found of ‘‘self-selection’’, that is, firms that are more productive enter
the export market. There was some evidence of learning, that is
exporting firms experience an increase in productivity.
Originality/value – This is the first paper to look at the issue of selfselection vs learning for exporting firms using a dataset from India.
Keywords Exports, India, Manufacturing industry, Productivity rate
H
IGDR
Editor: Masudul Alam Choudhury
Editors: Satya P. Das and Chetan Ghate
28
Industrial and
Commercial
Training
Industrial
Management &
Data Systems
Outstanding Paper
Outstanding Paper
Aligning leadership development for general
managers with global strategy:
the Bristol-Myers Squibb story
Empirical study of public sector employee
loyalty and satisfaction
Ali Turkyilmaz
Marjorie Derven
Department of Industrial Engineering, Fatih University,
Istanbul, Turkey
Managing Partner at Hudson Research and Consulting,
Inc., Piermont, New York, USA
Gulsen Akman
Kristin Frappolli
Coskun Ozkan
Associate Director, Global Leadership and Management
Development, Bristol-Myers Squibb Company,
Plainsboro, New Jersey, USA
Department of Industrial Engineering, Kocaeli University,
Kocaeli, Turkey
Zbigniew Pastuszak
Abstract
Institute of Management,
Maria Curie-Sklodowska University, Lublin, Poland
Purpose – This paper aims to describe an innovative, blended
learning approach to global general manager (GM) development at
Bristol-Myers Squibb that encompasses the career lifecycle from
pre-promotion, on-boarding and ongoing development for GM
incumbents.
Design/methodology/approach – This is a case study of a
leadership development initiative that included executive
sponsorship with ongoing guidance and direction from a General
Manager Advisory Council, who ensured that the learning solutions
were relevant, high impact and supported on the job. The approach
helped global GMs build networks of support and learning through
peer coaching, leveraging the diverse and complementary skills
these leaders bring to their roles.
Findings – Based on their diverse backgrounds, it is essential to
use multiple learning approaches to GM development and avoid a
‘‘one size fits all’’ mindset. Blended learning, selective use of
classroom instruction and social networking tools were combined to
create a comprehensive curriculum that supports organizational
strategy and builds the leadership pipeline at Bristol-Myers Squibb.
Originality/value – This case study will help other learning
professionals who are charged with developing ‘‘leaders of leaders’’
on a global scale.
Keywords Curriculum development, Globalization,
Leadership development, Managers, Peer mentoring
Abstract
Purpose – The purpose of this paper is to identify the factors which
determine the level of public employees’ job satisfaction and as
result help to have effective and efficient management system in the
public sector, in developing countries such as Turkey.
Design/methodology/approach – Based on theoretical
considerations, a model was proposed linking the employee
satisfaction and loyalty (ESL) constructs. The paper exhibits the
findings of a satisfaction and loyalty survey of employment factors
within the Turkish public sector. The survey was conducted in 2009
and covered 220 employees within the Istanbul Branch of a Social
Security Institution in Turkey. A model was developed by including
effecting factors of employee satisfaction, their relations and effects
of employee satisfaction on employee loyalty. Partial least squares
structural equation model was employed to test the model in the
public insurance sector in Turkey.
Findings – Data analysis reveals that there is a strong relationship
between ESL in a branch of a public sector Social Security
Institution in Turkey. Training and personal development was found
the most effecting factor of customer satisfaction. The study also
finds a positive relationship between working conditions and
satisfaction.
Originality/value – The paper reveals the relationship between the
employee satisfaction and affecting factors in the public sector in
Turkey. These factors are developed only incidentally in the public
sector in Turkey. Human resource management (HRM) applications
such as measuring employee satisfaction, performance
development are widely used in private sector. Specifically, in
developing countries such as Turkey, these applications are rarely
used in the public sector. Therefore, the paper advocates the use of
HRM applications in the public sector in a developing country.
Keywords Employees, Human resource management,
Job satisfaction, Public administration, Turkey
ICT
IMDS
Editor: Bryan Smith
Volume 111 Number 5, 2011, pp. 675-96
Editor: Binshan Lin
29
Industrial Robot
info
Outstanding Paper
Outstanding Paper
Implementation of a single motor driven
manipulator with multiple joints
Superfast broadband: is it really worth a
subsidy?
Shiqi Li
Robert Kenny
Yang Liu
Communications Chambers, Welwyn Garden City, UK
School of Mechanical Science and Engineering,
Huazhong University of Science and Technology,
Wuhan, China
Charles Kenny
Ming Xie
Abstract
School of Mechanical and Aerospace Engineering,
Nanyang Technological University, Singapore
Purpose – Governments around the world are providing multi-billion
dollar subsidies to roll out fiber to the home (FTTH) to enable
superfast broadband (50 Mbps and above). The premise for this is a
belief that superfast broadband brings substantial economic and
societal benefits. This paper’s purpose is to examine whether this
belief is well founded.
Design/methodology/approach – The authors critically review the
arguments most commonly made in favor of FTTH, examining their
logic and underlying evidence.
Findings – The paper finds that these arguments often
inappropriately use benefits of basic broadband to make the case
for the upgrade to superfast broadband, or use the benefits of
providing superfast to business premises to argue for providing
superfast to homes. The authors find the evidence that basic
broadband brings economic growth is patchy, and that frequently
studies that argue for a link do not adequately distinguish between
correlation and causation.
Originality/value – Thus the authors conclude that the conventional
wisdom that FTTH will bring substantial economic and societal
benefits and therefore deserves a subsidy is, at best, much
overstated. The case has simply not been made that FTTH has
sufficient incremental externalities over other forms of broadband.
This is an important conclusion for politicians, policy makers,
telecoms providers and taxpayers, and suggests that billions of
dollars of public money may be being wasted.
Keywords Broadband networks, Externalities, Fiber,
Fiber to the home, NGA, Subsidies
Center for Global Development, Washington, DC, USA
Abstract
Purpose – The purpose of this paper is to present the design and
implementation of a new manipulator with six joints driven by a
single DC motor.
Design/methodology/approach – The manipulator consists of
several modules, each of which has the twisting and pivoting
degrees of freedom. Two clutches and one brake are mounted to
control each joint. A clutch model based on PWM control is built to
compute the average velocity of each clutch. Two parameters are
involved in the model: PWM frequency and duty ratio. PWM
frequency is limited by the natural frequencies of structure with all
postures. The theoretical duty ratio should be adjusted according to
the clutch model. Two experiments – line tracking and arc tracking –
are carried out to verify the effectiveness of the control system.
Findings – The study has designed a manipulator with six joints
driven by a single DC motor which powers all the modules through a
main shaft and several clutches. In the manipulator, all the modules
are supplied with a constant speed input and provide a bi-directional
variable output. Experimental results show the clutch model built for
the manipulator can be applied to the joint control of all multi-joint
manipulators.
Originality/value – The paper describes a dexterous and lightweight manipulator driven by a single motor and designed with
bi-directional joints.
Keywords Actuators, Control systems, Electric motors, Robotics
IR
info
Editor: Colin Blackman
30
Information
Technology & People
Interlending &
Document Supply
Outstanding Paper
Outstanding Paper
Completely online group formation and
development: small groups as socio-technical
systems
The relationship between ILL/document supply
and journal subscriptions
Elena Bernardini
Sean P. Goggins
Biblioteca centrale di Farmacia,
Università degli Studi di Milano, Milano, Italy
College of Information Science and Technology,
Drexel University, Wayne, Pennsylvania, USA
Silvana Mangiaracina
James Laffey
Biblioteca dell’Area di Ricerca di Bologna,
Consiglio Nazionale delle Ricerche, Bologna, Italy
University of Missouri – Columbia School of Information
Science and Learning Technologies, Columbia,
Missouri, USA
Abstract
Purpose – The purpose of this paper is to provide insights into the
relationship between ILL/document supply and journal subscriptions
and to assess recent trends in the ILL service.
Design/methodology/approach – This survey is based on data
from the ILL service conducted over the five-year period 2005-2009
through the Italian Network for Inter-Library Document Exchange
(NILDE).
Findings – This paper bears out important previous findings that ILL
is not used as a surrogate for journal subscriptions. This is
supported by the analysis of a broad number of titles and over a
wide time-range. On the contrary, analysis of data transactions,
particularly of the most requested journals, can bring about positive
effects on new title acquisitions and negotiations with publishers.
This paper also shows, at least for Italy, an overall growth and
vitality of ILL, in spite of the widespread availability of e-journals
acquired through consortia purchasing.
Originality/value – The paper presents an insight into the
relationship between ILL and journal subscriptions in Italy, a country
where few studies have been carried out, and none at all for such a
large number of libraries and transactions.
Keywords Document delivery, Electronic journals, Interlending,
Italy, Purchasing groups, Resource sharing
Michael Gallagher
College of Information Science and Technology,
Drexel University, Wayne, Pennsylvania, USA
Abstract
Purpose – This paper has two purposes. First, to provide insight
into the formation of completely online small groups, paying special
attention to how their work practices develop, and how they form
identity. Second, to pursue conceptual development of a more multilevel view of completely online group experience, which can be
made visible through analysis of the unique interaction logging
system used in this study.
Design/methodology/approach – The authors conduct a mixed
methods study that integrates interviews, grounded theory analysis,
case study methods and social network analysis to build a multilayered view of completely online group and community development.
Findings – Completely online group formation is explicated as a
socio-technical system. The paper identifies themes of tool uptake
and use, and patterns of interaction that accompany group formation
and development of completely online group practices. These
patterns show little respect for the boundaries of space and time. It
then shows how groups who are paired together for two nonsequential activities develop a common internal structural
arrangement in the second activity, and are viewable as groups in the
larger course context in four of six cases.
Research limitations/implications – The time bounded nature of the
group and community, combined with the educational context limit the
generalizability of these findings.
Practical implications – The study shows how completely online
group development can be made visible. Managers of work teams
and teachers who work with classrooms in completely online contexts
need to recognize the dynamic structure and interaction practices of
completely online teams.
Originality/value – First, little research has been conducted on
completely online group formation. Second, a conceptual
understanding of how group members relate to one another and how
groups interact with other groups in the same socio-technical context
is not explored in prior work. Third, the paper performs this analysis
including data from rich, contextualized usage logs, which enables
greater insight into online group interactivity than prior research.
Keywords Communities, Human capital, Social capital,
Sociotechnical change, Team working
ITP
ILDS
Volume 24 Number 2, 2011, pp. 104-33
Editors: Kevin Crowston, Edgar A. Whitley and
Robert Davison
Editors: Mary Hollerich and Collette Mak
31
International Journal for
International Journal of
Researcher
Development
Accounting &
Information
Management
Outstanding Paper
Outstanding Paper
Against the odds: researcher development in
teaching-focused HEIs
IFRS and US-GAAP comparability before
release No. 33-8879: some evidence from
US-listed Chinese companies
Carol O’Byrne
Waterford Institute of Technology, Waterford, Ireland
Chunhui Liu
Abstract
Department of Business and Administration,
University of Winnipeg, Winnipeg, Canada
emergence of a ‘‘researcher’’ dimension in the academic
professional identities of lecturers operating in the teaching-focused
Institute of Technology (IoT) sector of Irish higher education.
Design/methodology/approach – Using Margaret S. Archer’s
social realist conceptualisation of the reflexive formation of personal
and social identities as a theoretical lens, life history data from ten
research-active lecturers working in one of Ireland’s 13 IoTs were
analysed. The research aimed to understand both the factors that
influence the development of ‘‘researcher’’ identities in this context
and the nature of the identities that develop.
Findings – The analysis suggests that sectoral location acts as an
obstacle to researcher development but that the restrictions at
sectoral level can be counteracted by positive intervention at
institutional level. Challenges created by lecturers’ involuntary
placement in schools and departments that may be home to a range
of disparate disciplines can be resolved. This generally occurs
through voluntary alignment with alternative collectivities that
provide individuals with coherent conceptual homes. Lecturers can
and do develop researcher identities in this context but what it
means to be a researcher can vary from one individual to the next.
Originality/value – The study provides a valuable insight into the
process by which individuals operating in teaching-focused higher
education institutions develop the researcher dimension of their
academic professional identities. It should be of benefit to
individuals striving to become researchers in similar contexts. Its
conclusions may also be of value to institutions striving to develop
research cultures and to encourage staff to become researchactive.
Keywords Academic staff, Development of researcher identities,
Higher education, Identity formation, Ireland, Margaret S. Archer,
Realist social theory, Technological colleges
www.emeraldinsight.com/ 10.1108/17597511111177998
Abstract
Purpose – The purpose of this paper is to investigate whether
reported net income as per US-generally accepted accounting
principles (US-GAAP) has become comparable to net income as
per International Financial Reporting Standards (IFRS) as issued by
the International Accounting Standards Board right before the
removal of the US-GAAP reconciliation requirement and what major
accounting elements have caused the differences, if any.
Design/methodology/approach – Using Gray’s index of
comparability suggested by Haverty, the paper compares the
reported net income under IFRS for a sample of US-listed Chinese
companies using IFRS with the reconciled net income under
US-GAAP.
Findings – Consistent with Haverty is the finding that net income
under IFRS is still not completely comparable to net income under
US-GAAP for the same company and that the adjustment for
tangible assets revaluation is a major contributor to the difference. In
addition, different treatment of business acquisition is found to be
another major cause of the incomparability. The comparability has
improved at 10 percent threshold since Haverty’s study.
Originality/value – This paper provides an update on the status of
IFRS and US-GAAP comparability and highlights an additional
major area to work on towards improved comparability.
Keywords Accounting standards, Auditing guidelines, China,
Financial reporting, United States of America
IJRD
IJAIM
Editor: Linda Evans
Editor: Lee Yao
32
Bank Marketing
Climate Change
Strategies and
Management
Outstanding Paper
Outstanding Paper
Ethical reputation and value received:
customer perceptions
Determinants of cities’ GHG emissions:
a comparison of seven global cities
Jay Prakash Mulki
Edoardo Croci
Northeastern University, Boston, Massachusetts, USA
Sabrina Melandri
Fernando Jaramillo
Tania Molteni
University of Texas at Arlington, Arlington, Texas, USA
IEFE – Centre for Research on Energy and
Environmental Economics and Policy,
Bocconi University, Milan, Italy
Abstract
Purpose – This research seeks to explore the role played by ethical
reputation in amplifying the positive impact of value received by the
customer on satisfaction with the supplier and ultimately loyalty.
Design/methodology/approach – Survey responses derived from
299 customers, concerning two large financial institutions within
Chile, are used to test relationships among ethical perceptions,
customer value, satisfaction, and loyalty. Hypotheses are tested
with a structural equation model.
Findings – Results show that ethical perceptions about the
organization amplify the impact of customer value on customer
satisfaction and eventually loyalty.
Research limitations/implications – This study contributes to the
existing literature by showing that ethical perceptions from
customers can help financial institutions achieve higher levels of
satisfaction and loyalty. Study findings rely on customer survey
responses collected in one country and one industry.
Generalizability of findings is yet to be tested.
Practical implications – Ethical reputation helps financial
institutions retain their customers.
Originality/value – This is the first study showing that customer
perceptions about company ethics amplify the positive impact of
customer value on customer satisfaction.
Keywords Customer value, Ethics, Loyalty, Satisfaction
Abstract
Purpose – Urban areas are responsible for significant amounts of
greenhouse gas (GHG) emissions, but cities can have quite
different values of carbon footprints. The purpose of this paper is to
identify the determinants of urban GHG emissions in order to
explain these differences.
Design/methodology/approach – Seven global cities – Bangkok,
Chicago, London, Madrid, Mexico City, Milan and New York City –
have been included in the paper’s sample. These cases have been
chosen in order to represent a variety of characteristics and
contexts of developed and developing countries and according to
data availability. A first level of analysis regards local GHG emission
inventories, which attribute emissions to activity sectors. Sectorial
emissions are then evaluated to quantify the relevance of several
determinants: climate conditions, urban form, economic activities in
place, state of technology, mobility and housing infrastructures and
costs, and income and life style.
Findings – Determinants show different weights in influencing
behaviours at city level, and ultimately depend on economic,
technical, social and cultural factors. Beside a significant role of
climate conditions, urban density appears as the main determinant
in shaping residential emissions from direct fuel consumption,
whereas, for electricity, consumption patterns and technological
features of power generation play a major role. For ground
transport, urban form affecting mobility patterns and technological
features of the vehicle stock stand out as the most significant
determinants.
Originality/value – The paper provides a deep insight into urban
GHG emission values, making use of a comprehensive set of urban
data and highlighting several areas which could possibly be
targeted in cities’ GHG reduction policies. An enhanced and
widened set of data could improve the paper’s results in a significant
way.
Keywords Cities, Climate change, Emission indicators,
Urban areas, Urban emissions
IJBM
IJCCSM
Volume 29 Number 5, 2011, pp. 358-72
Editor: Jillian Farquhar
Volume 3 Number 3, 2011, pp. 275-300
Editor: Walter Leal Filho
33
Clothing Science and
Technology
Commerce and
Management
Outstanding Paper
Outstanding Paper
A cross-cultural study of coworker trust
Validation of clothing insulation estimated by
global and serial methods
Robert D. Costigan
Richard C. Instinga
Joo-Young Lee
J. Jason Berman
Department of Ergonomics, Faculty of Design,
Kyushu University, Fukuoka, Japan
St John Fisher College, Rochester, New York, USA
Grazyna Kranas
Eun-Sook Ko
Warsaw University, Warsaw, Poland
Hyo-Hyun Lee
Vladimir A. Kureshov
Jae-Young Kim
The Higher Business School, Krasnoyarsk, Russia
Jeong-Wha Choi
Abstract
Department of Clothing & Textiles,
College of Human Ecology, Seoul National University,
Seoul, South Korea
Purpose – The purpose of this study is to examine the relationship
between an employee’s trust of coworkers and that employee’s
enterprising behavior. The extent to which cultural dimensions,
in-group collectivism and power distance, moderate the trustbehavior relationship is considered.
Design/methodology/approach – A rigorous research
methodology was employed to minimize potential problems with
common method variance. Trust ratings were provided by 135 US,
203 Turkish, 100 Polish, and 86 Russian focal employees. Their 524
coworkers provided enterprising behavior ratings for these focal
employees.
Findings – The results show that both cognitive- and affect-based
trusts of coworkers is associated with enterprising behavior. The
findings also indicate that the affect-based trust/enterprising
behavior relationship is stronger in higher power distance cultures
than in lower power distance cultures. In-group collectivism,
however, does not moderate the trust enterprising behavior
relationships.
Originality/value – Trust is thought to nurture enterprising behavior
in the workplace. This study looks at the relationship between trust
of coworkers and enterprising behavior, an under investigated but
key behavior in the modern organization. The moderating role of
power distance implies that organizational interventions promoting
affect-based trust in coworker relationships may have bigger payoffs
as far as behavior change in the high-power distance context than in
the low.
Keywords Collectivism, Coworker, Cross cultural studies, Culture,
Enterprising, Power distance, Trust
Abstract
Purpose – The purpose of this paper is to examine differences
between thermal insulation calculated by a global and a serial
method using a thermal manikin, in comparison with human trials.
Design/methodology/approach – A total of 150 single garments
and 38 clothing ensembles were assessed using the manikin; 26
seasonal clothing ensembles were selected for human trials.
Findings – The results showed that total insulation of single
garments was 16 percent higher in the serial method than in the
global method. The difference was higher in garments with smaller
covering area per unit garment mass (e.g. winter garments). For
seasonal clothing ensembles, the serial values were 39.2 percent
(0.18 clo) for spring/fall wear, 62.6 percent (0.15 clo) for summer
wear and for winter wear 64.8 percent (0.69 clo) greater than the
global values. The clothing insulation by the global method was
systemically lower in all 26 seasonal ensembles than values by
human trials, which suggests that the values by the global
calculation can be more accurately corrected with human testing
data.
Originality/value – The paper shows that values by the serial
calculation were lower in spring/fall and summer ensembles but
greater in winter garments than values collated by human trials. It
suggests that the serial values had a lower validity when compared
with thermal insulation values collated from human trials.
Keywords Clothing, Thermal insulation,
Thermal properties of materials
IJCST
IJCOMA
Volume 23 Number 2/3, 2011, pp. 184-98
Editor: George K. Stylios
Volume 21 Number 2, 2011, pp. 103-21
Editor: Abbas J. Ali
34
Conflict Management
Contemporary
Hospitality
Management
Outstanding Paper
Outstanding Paper
Is too much cognitive conflict in strategic
decision-making teams too bad?
Young adult interaction with wine in the UK
Caroline Ritchie
Satyanarayana Parayitam
University of Massachusetts Dartmouth,
North Dartmouth, Massachusetts, USA
Welsh Department for Hospitality, Tourism and Events
Management, Cardiff School of Management, University
of Wales Institute, Cardiff (UWIC), Cardiff, UK
Robert S. Dooley
Abstract
Oklahoma State University, Stillwater, Oklahoma, USA
Purpose – This paper aims to investigate how the 18- to 30-age
group currently interacts with wine in a variety of settings. It seeks to
establish how young adults in the UK currently perceive, use,
purchase and consume wine. This is the next generation of UK wine
consumers.
Design/methodology/approach – A total of seven focus groups
were held throughout England and Wales. Participants were
between the ages of 18-30 and consumed wine. A gender balance
reflecting UK wine consumption patterns was maintained. One
focus group was run to incorporate atypical young wine consumers.
Findings – Wine is for sharing but a bottle is too big for one person.
This key result influences behaviours; younger adults may not buy
wine, especially in the on-trade, but with age this inclusivity
increased consumption with partners and friends. Paradoxically,
whilst the public image of wine remains as a civilised cultured
beverage, it is often consumed during heavy drinking sessions in
private situations. In addition, young adult consumers may not
actually know how much they spend on wine, but use media to
suggest suitable prices in public forums.
Research limitations/implications – The sample population used
was small and may not be representative quantitatively. However,
the use of focus groups enabled the gathering of significant
qualitative data.
Practical implications – The 18- to 30-age cohort is smaller than
the 45 to 64s, who currently consume the most wine. Understanding
how this population interacts with wine, identifying potential new
markets, may enable the wine and hospitality industries to react
effectively to their needs.
Originality/value – Understanding how young adults interact with
wine rather than their parents will increase understanding of
changing behaviours in relation to the social usage of wine.
Keywords Consumer behaviour, Culture (sociology),
United Kingdom, Wines, Young adults
Abstract
Purpose – Past research on strategic decision making has
emphasized the influence of cognitive conflict and affective conflict
on the decision outcomes. Early researchers demonstrated that
affective conflict has negative outcomes whereas cognitive conflict
has positive outcomes. While the negative outcomes of affective
conflict remain non-controversial, the positive outcomes of cognitive
conflict are not always consistent. The research on the outcomes of
cognitive conflict is perplexedly mixed. Taking an information
processing perspective, the present study aims to examine the
relationship between cognitive conflict on decision outcomes, while
controlling for affective conflict.
Design/methodology/approach – The authors surveyed 109
hospitals in the USA and collected data from top management
teams (CEOs and senior executives). After performing confirmatory
factor analysis of the measures used, the data were analyzed using
hierarchical regression techniques to examine the curvilinear
relationships between cognitive conflict among the teams and its
influence on decision quality and decision understanding.
Findings – Analysis of team data supports the hypotheses that
there exists curvilinear (inverted-U shaped) relationship between
cognitive conflict and decision quality, and between cognitive
conflict and decision commitment.
Research limitations/implications – Since the data were collected
from self-report measures, limitations of social desirability bias may
be inherent.
Practical implications – Evidence for a curvilinear relationship
between cognitive conflict and decision outcomes extends to the
existing strategic management literature. Further, the findings from
this study are particularly useful for practicing managers. This study
suggests that CEO and team members need not overemphasize
cognitive conflict beyond a limit because it may have deleterious
consequences. The findings reveal that a moderate level of
cognitive conflict, instead of too much conflict, is always desirable.
Originality/value – Though the sample in the present study focuses
only on the healthcare industry, to the extent strategic decision
making process is similar in other industries, the findings can be
generalizable across other industries.
Keywords Affective conflict, Chief executives, Cognitive conflict,
Corporate strategy, Decision commitment, Decision making,
Decision quality, United States of America
IJCMA
IJCHM
Volume 22 Number 4, 2011, pp. 342-57
Editor: Richard A. Posthuma
Volume 23 Number 1, 2011, pp. 99-114
Editor: Fevzi Okumus
35
Culture, Tourism and
Hospitality Research
Development Issues
Outstanding Paper
Outstanding Paper
Multi-media research and the consumption of
popular culture
Encouraging pharmaceutical innovation to
meet the needs of both developed and
developing countries
Marylouise Caldwell
Christopher J. Longo
Senior Lecturer based at the University of Sydney,
Sydney, Australia
DeGroote School of Business, McMaster University,
Hamilton, Canada
Paul Henry
Associate Professor based at the University of Sydney,
Sydney, Australia
Abstract
Purpose – Current pharmaceutical global pricing strategies
functionally exclude developing countries from the market for drugs
to treat many diseases. The purpose of this paper is to evaluate
some of the proposed patent reward models to determine their
feasibility in the current environment.
Design/methodology/approach – A review of a variety of
proposals including special financing or tax arrangements, publicprivate partnerships, and government-funded patent purchases are
briefly reviewed. A more in-depth examination of the recently
proposed health impact fund (HIF) is undertaken.
Findings – In brief, the HIF requires developed countries to donate
to a fund that finances the release of pharmaceutical patents. The
pharmaceutical companies would be reimbursed over a ten-year
period from the government donation pool based on the medicine’s
health impact. The expected consequence of this policy would be
affordable medicines for developed and developing countries. This
examination highlights deficiencies in the current HIF strategy and
offers a number of suggestions mostly focused on a more balanced
sharing of the inherent risks in pharmaceutical product development
to improve the strategies viability.
Practical implications – Although among the proposed strategies,
the HIF offers the most promise, the suggested changes would
result in a program viewed more favourably by the pharmaceutical
industry and participating countries.
Originality/value – Although it is recognized that pricing challenges
are limiting the availability to essential medications in developing
countries, current strategies often ignore many of the market
dynamics for pharmaceuticals. This critique, focused on the HIF
strategy, is presented in an effort to improve the likely success of the
most promising of these strategies.
Keywords Developing countries, Ethics, Patents,
Pharmaceutical products, Pricing
Abstract
Purpose – The purpose of this editorial is to introduce six audiovisual and written pieces that communicate research findings about
contemporary popular culture.
Design/methodology/approach – The paper provides a summary
overview of the papers in the special issue, highlighting similarities
across submissions as well their distinctive contributions.
Findings – The authors conclude that researchers apply audiovisual material to communicate their research findings in at least two
ways: as stand-alones to convey key messages; and to validate
and/or dramatize highlights of their written work.
Originality/value – The paper provides an introduction to a special
issue that features the application of multi-media to communicate
research findings associated with contemporary popular culture.
Keywords Consumption, Ethnography, Leisure, Multimedia,
Popular culture, Video
IJCTHR
IJDI
Editor: Arch Woodside
Volume 10 Number 1, 2011, pp. 92-101
Editor: Dilip Dutta
36
Disaster Resilience in
the Built Environment
Educational
Management
Outstanding Paper
Outstanding Paper
Climate change risks and opportunities in
hospital adaptation
Exploring the impact of school leadership on
pupil outcomes: results from a study of
academically improved and effective schools in
England
Martin Loosemore
Jane Carthey
Pam Sammons
Faculty of the Built Environment, Centre for Health
Assets Australasia, University of New South Wales,
Sydney, Australia
Department of Education, University of Oxford, Oxford, UK
Venny Chandra
Christopher Day
Ciputra Group, Jakarta, Indonesia
School of Education, University of Nottingham,
Nottingham, UK
Qing Gu
Anumitra Mirti Chand
James Ko
Faculty of the Built Environment, University of New
South Wales, Sydney, Australia
The Hong Kong Institute of Education, Hong Kong,
PR China
Abstract
Purpose – The future of healthcare delivery will depend in part on
the adaptive capacity of hospital infrastructure required to respond
to the predicted physical and health-related impacts of climate
change. The purpose of this paper is to assess the vulnerabilities
and opportunities of existing hospital facilities faced with climaterelated extreme weather events and to identify adaptive strategies
that will enable existing hospital facilities to assist rather than hinder
healthcare continuity and quality during these events.
Design/methodology/approach – Four major hospitals in Australia
and New Zealand, significantly exposed to climate change-associated
extreme weather event risks, were selected as case studies. A risk
management workshop was conducted for each case study using the
risk and opportunity management system methodology.
Findings – The preliminary findings identified several key
objectives associated with responding to the impact of extreme
weather events on healthcare infrastructure. Assuming the overall
aim of ensuring continuity of service delivery, the common
objectives are: guaranteeing the availability of essential (building)
services; maintaining the physical integrity of the hospital;
supporting effective inter-agency communication; and providing
access to and from the hospital for staff and patients.
Research limitations/implications – Given Australia’s relatively
high exposure to climate extremes, the social, economic and health
benefits of developing hospital adaptation strategies to mitigate
risks and maximize opportunities in responding are significant.
Practical implications – The outcomes of this research will
contribute to a growing evidence base of design and facilities
management adaptation strategies for hospitals susceptible to
increasing risks of extreme weather events.
Originality/value – The paper presents the first assessment of
climate vulnerabilities and opportunities for hospital facilities in
Australia and New Zealand.
Keywords Adaptation, Australia, Building specifications,
Climate change, Extreme weather events, Hospitals, New Zealand,
Risk management
Abstract
IJDRBE
IJEM
Volume 2 Number 3 2011, pp. 210-21
Editors: Richard Haigh and Dilanthi Amaratunga
Volume 25 Number 1, 2011, pp. 83-101
Editor: Brian Roberts
Purpose – This study aims to explore the impact of school
leadership, particularly that of the principal (head teacher), on
school improvement in England.
Design/methodology/approach – The study adopts a mixedmethods (MM), longitudinal design to investigate the leadership of a
sample of academically effective and improving schools identified
from analyses of national assessment and examination data sets. In
addition, questionnaire surveys of principals and key staff and 20
qualitative school case studies were conducted. The paper reports
results from the questionnaire analyses and changes in measures
of school performance over three school years using data from 378
primary and 362 secondary schools. Confirmatory factor analysis
and structural equation models (SEM) test direct and indirect effects
of school leadership and school and classroom processes in
predicting changes in schools’ academic results.
Findings – The analyses identified robust underlying dimensions of
leadership and school and classroom processes and highlighted
strategies and actions that school principals and staff had adopted
to raise pupil attainment. The SEM models reveal both direct and
indirect effects of leadership on a range of school and classroom
processes that in turn predicted changes (improvements) in
schools’ academic performance.
Originality/value – This original empirical study presents new
results on the leadership of a large sample of effective and
improving primary and secondary schools in England. A dynamic
model is presented predicting changes in schools’ academic
performance over three years and identifying direct effects of
leadership on school and classroom processes and indirect effects
on improvements in schools’ academic results.
Keywords England, Leadership, Organizational performance,
Principals, Schools
37
Emerging Markets
Energy Sector
Management
Outstanding Paper
Outstanding Paper
A comparative analysis of the attitudes toward
women managers in China, Chile, and the USA
A stochastic optimisation framework for
analysing economic returns and risk
distribution in the LNG business
Rajshekhar (Raj) G. Javalgi
Haydn I. Furlonge
Robert Scherer
LNG and Investment Analysis, The National Gas
Company of Trinidad and Tobago, Pt Lisas,
Trinidad and Tobago
Cleveland State University, Cleveland, Ohio, USA
Carol Sánchez
Grand Valley State University, Grand Rapids,
Michigan, USA
Abstract
Purpose – The liquefied natural gas (LNG) business comprises a
number of economic activities with inherent risks. The purpose of
this paper is to propose an integrated modelling approach, as part of
the investment decision-making process, for optimising economic
returns from LNG whilst taking into account uncertainty in various
key input parameters.
Design/methodology/approach – Inter-linked cash flow and
pricing models of the LNG chain were constructed. Net present
value was maximised based on selection of netback pricing
variables and level of investment shareholding. Constraints were
placed on the minimum acceptable returns. The risk affinity of the
decision maker was captured in the form of a chance-constrained
optimisation problem. A genetic algorithm was applied for numerical
optimisation, in combination with Monte Carlo simulations to
account for the stochastic nature of the problem.
Findings – Based on the results of a case study, the deterministic
solution, having no consideration to uncertainty, was found to be
both sub-optimal and provided an unsatisfactory risk outcome. The
stochastic approach yielded an optimal solution with due
consideration to risk. Various scenarios show that the choice of the
decision variables significantly impacts the trade-off between risk
and returns along the LNG chain to government and investor.
Research limitations/implications – The suitability of the
methodology to the operational phase of the LNG business which
incorporates different elements of risk, such as market dynamics
and logistics, is as yet untested.
Originality/value – This framework may be useful in the formulation
of optimal commercial structure of firms, investment portfolio and
gas/LNG pricing arrangements for host governments involved in the
LNG business.
Keywords Decision making, Energy industry, Liquefied natural gas,
Modelling, Natural gas, Optimization techniques,
Profit maximization, Risk analysis
Lorena Pradenas Rojas
Universidad de Concepción, Concepción, Chile
Vı́ctor Parada Daza
Universidad de Santiago de Chile, Santiago, Chile
Chi-en Hwang
Cedarville University, Cedarville, Ohio, USA
Wu Yan
Beijing Normal University, Beijing,
Abstract
Purpose – The purpose of this research is to determine if
stereotypical perceptions of women as managers exist between
men and women in three countries: the USA, China, and Chile.
Based on the extant literature, hypotheses were developed and
tested.
Design/methodology/approach – Participants in the study were
students enrolled in degree programs. The data were collected from
the USA, China, and Chile using the ‘‘Women as Managers Scale’’.
The study explores attitudinal dimensions. Further, gender and
country effects were identified at both multivariate and univariate
levels.
Findings – The findings show that stereotypical perceptions of
women as managers exist between men and women in the USA,
China, and Chile. US and Chilean men had more positive
perceptions of women as managers than Chinese men. Chinese
men and women displayed the lowest perceptions of women as
managers.
Originality/value – The results of this study offer useful insights for
international managers on the perceptions of women as managers
in three distinct countries. Implications for research and practice in
international management shed additional light on this important
topic.
Keywords Chile, China, Emerging markets, Gender stereotypes,
Stereotypical perceptions, United States of America,
Women as managers
IJESM
IJOEM
Editors: Subhes C. Bhattacharyya and
Prasanta Kumar Dey
Editor: Yusaf H. Akbar
38
Entrepreneurial
Behaviour & Research
Gender and
Entrepreneurship
Outstanding Paper
Outstanding Paper
Enterprise orientations: a framework for
making sense of fashion sector start-up
Gender, human capital, and opportunity
identification in Mexico
Colleen Mills
Marı́a de los Dolores González
Department of Management, University of Canterbury,
Christchurch, New Zealand
Academico de Emprendimiento,
Tecnológico de Monterrey, Monterrey, Mexico
Bryan W. Husted
Abstract
Schulich School of Business, York University, Toronto,
Canada and Tecnológico de Monterrey, Monterrey,
Mexico
Purpose – This paper aims to present an original conceptual model
that captures the orientations of new business founders in the
fashion design sector as they navigate the tension between creative
endeavour and business practice.
Design/methodology/approach – The start-up experiences of 38
fashion designers from the four main fashion centres in New
Zealand were examined using an interpretive narrative approach.
The designers’ enterprise development narratives were analysed
using in-depth literary and conceptual analyses to reveal the nature
and context of their start-up behaviour and the conceptual
frameworks they employed to make sense of their start-up
behaviour.
Findings – The designers were, to varying degrees, preoccupied
with a perceived tension between creative processes and business
practices. This tension was typically experienced as a disjunction
between self-identity and the identities supported by the business
models designers worked within. Successfully navigating this
tension could require significant conceptual shifts or fundamental
adjustments in business approaches which challenged designers’
original rationales for start-up. The analysis of designers’ responses
to the creativity-business tension and how they made sense of this
produced a conceptual framework, a space delineated by three
basic enterprise orientations: creative enterprise orientation (CEO),
creative business orientation (CBO), and fashion industry
orientation (FIO).
Research limitations/implications – This conceptual framework
has major implications for policy makers and providers of design
education and business support as it offers a means of
differentiating between the lived-in experiences of designers. In so
doing it could be used as a tool for tailoring support more
appropriately to designers’ needs. The narrative approach produced
rich, contextualised insights and a template for the further studies
that will be required to establish the wider applicability of the
framework.
Originality/value – The original conceptual framework presented
here provides much needed insight into creative business start-ups
that will allow better targeting of education, support and policy
development. The approach used to create this framework is an
innovative example of how narrative and sensemaking approaches
can be combined to provide rich insights into enterprise creation
from the entrepreneur’s perspective.
Keywords Business formation, Entrepreneurs, Fashion industry,
New Zealand
Abstract
Purpose – The purpose of this paper is to understand how gender
affects the number and innovativeness of business opportunities
identified by future entrepreneurs in Mexico.
Design/methodology/approach – Comparing social feminist
theory and human capital theory, this study examines the effect that
human capital has on opportunity identification among men and
women in Mexico. The authors specifically examine the role of
specific and general human capital in the opportunity identification
process. A survey instrument was applied to 174 MBA students at a
university in Northeastern Mexico.
Findings – This study shows the significant effect of specific human
capital: people with greater prior knowledge of customer needs or
problems tended to identify more opportunities; however, the
probability of identifying opportunities with innovation increased
when individuals had been exposed to different industries through
prior work and entrepreneurial experience. Gender differences were
not significant for either the number of opportunities identified or the
innovativeness of such opportunities.
Originality/value – This study provides evidence of the effect that
human capital and gender have on opportunity identification in
Mexico and provides an explanation within a context that has not
been studied previously.
Keywords Gender, Human capital, Mexico,
Opportunity identification
IJEBR
IJGE
Volume 17 Number 3, 2011, pp. 245-71
Editor: Simon Down
Editors: Colette Henry and Lorna Treanor
39
Health Care Quality
Assurance
Housing Markets and
Analysis
Outstanding Paper
Mark-to-market and house asset valuation:
an initial attempt at extending the Poterba
model using the term structure of real forward
interest rates
Outstanding Paper
Eric J. Levin
Performance evaluation of knowledge
management among hospital employees
Department of Urban Studies, University of Glasgow,
Glasgow, UK
Ying-Ying Chang
Alberto Montagnoli
Department of Business Administrition,
Yuanpei University, Hsinchu, Taiwan
Department of Economics, University of Stirling,
Stirling, UK
Pi-Fang Hsu
Gwilym Pryce
Department of Communications Management,
Shih Hsin University, Taipei, Taiwan
Department of Urban Studies, University of Glasgow,
Glasgow, UK
Min-Hua Li
Abstract
Cardinal Tien Hospital, Hsin Chu Mercy Branch,
Hsinchu, Taiwan
Purpose – Downward movements in house prices can exacerbate bank
crises if mark-to-market methods of asset valuation are used by lenders
to assess their current balance sheet exposure. There is an imperative to
find methods of house price index calculation that reflect equilibrium
prices rather than temporary undershoots. The purpose of this paper is to
propose a new methodology in order to evaluate whether market house
prices are different from their fundamental asset prices.
Design/methodology/approach – This paper proposes a method for
house asset valuation that incorporates expected house price
appreciation as an endogenous variable. This avoids the necessity to
make conjectures about expected future house price appreciation when
applying Poterba’s user-cost method of house asset valuation. The
methodological extension to Poterba’s user-cost method of house asset
valuation endogenises expected house price appreciation as the noarbitrage expected price appreciation consistent with the term structure
of real interest rates. A benchmark equilibrium house valuation can be
calculated because the term structure of real forward interest rates is
observable in financial markets. This enables market house prices to be
compared with the benchmark equilibrium valuation in order to determine
if house prices are overvalued or undervalued.
Findings – The paper presents the results of a worked example to
illustrate how this approach could be applied in practice.
Research limitations/implications – There are a number of issues
associated with the measurement of user cost which we do not address
here and which the authors hope will provide fruitful avenues for future
research. There are also issues regarding the impact of tax frameworks
on the returns to housing, particularly the taxation of mortgage interest
and imputed income. More work also needs to be done in comparing the
performance of the extended Poterba model against alternative
approaches, such as those that use expected inflation and/or long-run
average house price appreciation, or the real interest rate spread to
proxy for expected capital appreciation, and how these different
approaches compare in different institutional and socio-economic
contexts.
Practical implications – The authors’ results underscore the rationale
for mortgage banks to use marking to model instead of marking to
market, and this in turn should reduce unnecessary macroeconomic
instability when the market prices of houses undershoot fundamental
value.
Originality/value – The paper shows how the term structure of real
forward interest rates, observable in financial markets, can be used to
extend the Poterba model.
Keywords Assets valuation, Housing, Interest rates, Market forces,
Prices, United Kingdom
Ching-Ching Chang
National Taipei College of Nursing, Taipei, Taiwan
Abstract
Purpose – The purpose of this study is to investigate the cognition
of knowledge management (KM) among hospital employees and
the relationship between KM and the KM enabler activities
(financial, customer, internal business processes, learning and
growth) in a regional hospital in Taiwan.
Design/methodology/approach – Both qualitative and quantitative
research were used in this study. The instrument was conducted
using in-depth interviews of three policy-makers as participants. The
quantitative data were collected from a regional hospital in the
Northern part of Taiwan with a 77 percent effective response rate
(n = 154).
Findings – The findings in this paper indicate that the cognition and
demand for KM in subordinates is close to the expectations of
policy-makers. The policy-makers expect subordinates working in
the hospital to be brave in taking on new responsibilities and
complying with hospital operation norms. KM is emphasized as a
powerful and positive asset. Moreover, understanding KM predicts
good performance in an organization.
Research limitations/implications – The findings in this paper can
be generalized to other regional hospitals. The findings may be
applied to a wider population.
Practical implications – This study can provide insights into the
perceptions and cognitions of workers in a hospital about KM and
the activities of KM enablers. The responses and perceptions
observed in the interviews in this study, as well as the quantitative
research results could be useful to other hospitals and individuals
who engage KM as a new management trend.
Originality/value – This study suggested KM guidelines for policymakers who are experienced managers.
Keywords Balanced scorecard, Knowledge management, Taiwan
IJHCQA
IJHMA
Volume 24 Number 5, 2011, pp. 348-65
Editors: Keith Hurst and Kay Downey-Ennis
Editor: Richard Reed
40
Intelligent Computing
and Cybernetics
Law and Management
Outstanding Paper
Outstanding Paper
Spatially distributed cellular neural networks
Post-crisis developments in international
financial markets
Varsha Bhambhani
Alexander Suetin
Luis Valbuena-Reyes
Herbert Tanner
SolBridge International School of Business, Daejeon,
South Korea
Department of Mechanical Engineering,
University of Delaware, Newark, Delaware, USA
Abstract
Purpose – The purpose of this paper is to investigate what affected
the post-crisis developments in international financial markets with
special reference to current innovations in the financial industry.
Design/methodology/approach – The paper revisits banks
failures in recession years occurred in presence of a huge
unprecedented guarantee programmes worth 16.4 per cent of gross
domestic product in a median advanced economy.
Findings – Financial markets are indispensable despite finance’s
risks are everyone’s because banks rely both directly and indirectly
on taxpayers’ support. Still the finance industry enables more trade
to take place than would otherwise occur. The rally after crisis is
driven by liquidity. In this context, special attention is paid to the
situation on the gold market. The paper underscores that the dollar
declinism is overblown. Still the situation with shifting and
reorganising the world demand stays open.
Originality/value – The paper adds insight into post-crisis
developments in international financial markets.
Keywords Economic conditions, Financial markets, Recession
Abstract
Purpose – The purpose of this paper is to develop a methodology
for the design of cellular neural networks with interconnection
topologies optimized and suitable for spatially distributed
implementation.
Design/methodology/approach – The authors perform
combinatorial optimization on the neural network’s topology to
obtain a sparser network, in which the links between the
components of the network that reside in different physical locations
are minimized. The approach builds on existing computationally
efficient tools for the design of cellular neural networks and uses the
concept of the network’s stability parameters to assess the
performance of the network prior to testing.
Findings – It turns out that the sparser cellular neural networks thus
produced exhibit performance that can be on par with that of
networks with full connectivity, and that for implementations of
modest size, communication delays are not that significant to affect
the stability of the dynamical system.
Originality/value – The novelty of the proposed approach lies in the
formulation of the combinatorial optimization problem in a way that
trades-off network performance for communication overhead, and
the use of this method for the physical implementation of associative
memories across different interconnected processors.
Keywords Neural nets, Neural networks, Pattern recognition
IJICC
IJLMA
Editor: Haibin Duan
Editors: Clive Smallman and Chris Gale
41
Law in the Built
Environment
Managerial Finance
Outstanding Paper
Outstanding Paper
Comparative analysis of some aspects of
assessment of damages for contractual
breaches in England and Wales, Australia and
New Zealand
Liquidity risk, credit risk, market risk and bank
capital
Simone Varotto
Maree Chetwin
ICMA Centre – Henley Business School,
University of Reading, Reading, UK
College of Business and Economics,
University of Canterbury, Christchurch, New Zealand
Abstract
relationship between liquidity and credit risk, and employ the
findings to estimate the Incremental Risk Charge (IRC), the new
credit risk capital add-on introduced by the Basel Committee for
banks’ trading books. The IRC estimates are compared with
stressed market risk measures, derived from a sample of corporate
bond indices encompassing the recent financial crisis. This can
determine the extent to which trading book capital would change in
stress conditions, under newly proposed rules.
Design/methodology/approach – The Basel II and the proposed
Basel III capital requirements for banks’ trading books, with a
sample of bond portfolios, are implemented.
Findings – The findings show that, although the (incremental) credit
risk in the trading book may be considerable, the capital needed to
absorb market risk-related losses in stressed scenarios can be
more than ten times larger.
Originality/value – The data, methodology and purpose are all
original.
Keywords Liquidity, Credit, Risk management, Capital markets,
Financial risk
Abstract
Purpose – The paper aims to examine the judicial approach to
some aspects of contract damages in England and Wales, Australia
and New Zealand.
Design/methodology/approach – The paper is an analysis of
judgments of the three jurisdictions and academic commentary.
Findings – Generally, there is uniformity in the assessment of
damages in the jurisdictions discussed as is illustrated with
liquidated damages and the adherence to the judgment of the
House of Lords. However, the same adherence is not evident in the
case of lower court judgments in the controversial area of
‘‘consequential loss’’. Although not a remedy, it is an integral part of
the assessment of damages process when included in exception
clauses.
Originality/value – The research highlights the need for knowledge
of the legal issues to ensure that the contract covers what is
intended so that a party is not without a remedy when the contract
fails.
Keywords Australia, Comparative damages issues,
Consequential loss, Damages, England, Liquidated, New Zealand,
Wales
IJLBE
IJMF
Editor: Paul Chynoweth
Editors: Ralf Zurbruegg and David Michayluk
42
Manpower
Managing Projects in
Business
Outstanding Paper
Outstanding Paper
Breaking out of the straitjacket of project
research: in search of contribution
Do they stay or do they go? A longitudinal
study of intentions to leave and exclusion from
working life among targets of workplace
bullying
Mattias Jacobsson
Umeå School of Business, UmeÍ University, Umeå,
Sweden
Mona Berthelsen
National Institute of Occupational Health, Oslo, Norway
Anders Söderholm
Anders Skogstad
Mid Sweden University, Sundsvall, Sweden
University of Bergen, Bergen, Norway
Abstract
Bjørn Lau
Purpose – The purpose of this paper is to illustrate how a different
and partly new strategy is needed in order to make research on
projects relevant and interesting to a wider scientific community,
including organisation and management theory.
Design/methodology/approach – The aim is accomplished
through a mystery-focused process that identifies what is not
explained and continuously confronts empirical data with theoretical
explanations in an interactive manner.
Findings – Based on a phenomenology-stimulated meta-analysis
of the field of project research, the paper outlines an alternative view
of the field of project research and four streams of research, each of
which is represented by its own scope, focus, audience and ‘‘takenfor-granted’’ assumptions. The streams are: in search of best
practice, in search of legitimacy, in search of inspiration and in
search of contribution.
Research limitations/implications – The paper suggests that, in
order to make an true impact on management and social science
theories in general, projects must be redefined as objects of study
rather than the raison d’être. The inherent paradox, and the
conclusion of the paper is that, in order to become more relevant for
a broader research community, projects must be reduced to an
empirical illustration, a case among others.
Originality/value – The paper provides a meta-analysis of the
project management research field and offers new insights into
challenges that need to be addressed in order to make project
management research relevant for a wider management research
community.
Keywords Future development, Management research,
Perspectives, Project management, Projects
National Institute of Occupational Health, Oslo, Norway
Ståle Einarsen
University of Bergen, Bergen, Norway
Abstract
Purpose – This study aims to explore relationships between
exposure to bullying at work and intention to leave the organisation,
actual leaving the workplace, and exclusion from working life
through sick leave or rehabilitation or disability pension.
Design/methodology/approach – A prospective design with two
surveys of a national representative sample of the Norwegian work
force was used (n = 1,775). The response rate at the first data
collection in 2005 was 56.4 per cent, and 70 per cent at the second
data collection in 2007. Bullying was measured using two
measurement methods: self-labelled victims of bullying and
exposure to bullying behaviour, respectively.
Findings – This study shows partial support for Leymann’s
assumption that bullying at work will lead to exclusion from working
life. Logistic regressions showed that victims of bullying considered
leaving their work more often than did individuals who were not
bullied, on both measurement times. The results also showed that
victims have changed employer more often than non-victims.
However, most victims are still working full time or part time two
years later.
Practical implications – Prevention of workplace bullying must be
handled through procedures on an organisational level.
Rehabilitation programs and reintegration must be offered for
employees unable to stay in their job. Counselling should be
available for those who experience bullying or consider leaving their
job.
Originality/value – To the authors’ knowledge, this is the first study
examining bullying, intention to leave, turnover and exclusion from
working life with a prospective longitudinal design.
Keywords Bullying, Employee behaviour, Employee turnover,
Norway
IJMPB
IJM
Editor: Derek Walker
Volume 32 Number 2, 2011, pp. 178-93
Editor: Adrian Ziderman
43
Migration, Health and
Social Care
Numerical Methods for
Heat & Fluid Flow
Outstanding Paper
Challenges and barriers to services for
immigrant seniors in Canada: ‘‘you are among
others but you feel alone’’
Miriam Stewart
Outstanding Paper
Faculty of Nursing and School of Public Health,
University of Alberta, Edmonton, Canada
Numerical simulation of natural convection and
phase-change in a horizontal Bridgman
apparatus
Edward Shizha
Department of Contemporary Studies,
Wilfrid Laurier University, Brantford, Canada
Edward Makwarimba
Diego Celentano
University of Alberta, Edmonton, Canada
Denise Spitzer
Departamento de Ingenierı́a Mecánica y Metalúrgica,
Pontificia Universidad Catôlica de Chile, Santiago, Chile
Faculty of Social Sciences, Institute of Women’s Studies,
University of Ottawa, Ottawa, Canada
Marcela Cruchaga
Ernest N. Khalema
Departamento de Ingenierı́a Mecánica,
Faculty of Social Work, University of Calgary, Calgary,
Canada
Jorge Romero
Christina D. Nsaliwa
Departamento de Ingenierı́a Metalúrgica,
Edmonton Immigrant Services Association, Edmonton,
Canada
Mohammed El Ganaoui
Faculté des Sciences, Université de Limoges, Limoges,
France
Abstract
Purpose – This paper seeks to explore varied interrelated challenges
and barriers experienced by immigrant seniors.
Design/methodology/approach – Senior immigrants representing
diverse ethnicities (Chinese, Afro Caribbean, Former Yugoslavian,
Spanish) described their challenges, support needs, and barriers to
service access. Service providers and policy makers from organizations
serving immigrant seniors were interviewed to elicit their views on
barriers to access and appropriateness of services for immigrant seniors.
Qualitative methods were employed to enhance understanding of
meanings, perceptions, beliefs, values, and behaviors of immigrant
seniors, and investigate sensitive issues experienced by vulnerable
groups. The qualitative data were subjected to thematic content analysis.
Findings – Seniors reported financial and language difficulties, health
problems, discrimination, family conflicts, and social isolation. Although
most immigrant seniors appreciated the standard of living in Canada and
the services provided to seniors, most believed that support received
was inadequate. Seniors encountered systemic (e.g. government
policies), institutional (e.g. culturally inappropriate programs), and
personal (e.g. transportation, language problems) barriers to accessing
social and health services. Service providers and policy makers faced
high costs of programs, inadequate financial and human resources,
inadequate information about needs of immigrant seniors, inadequate
geographical coverage, and lack of inter-sectoral collaboration.
Practical implications – The challenges experienced by immigrant
seniors have implications for programs and policies and can inform the
development of culturally sensitive and appropriate services.
Social implications – The barriers encountered by service providers in
assisting immigrant seniors point to the importance of inter-sectoral
coordination, cultural sensitivity training, and expansion of service
providers’ mandates.
Originality/value – This study revealed numerous unmet needs for
successful acculturation of immigrant and refugee seniors in Canada. It
also reveals that the most cogent and sustainable approach to close this
chasm of support deficits, unattended challenges, and complex stressors
is to implement a model that simultaneously addresses the three levels
and use a multisectoral approach.
Keywords Access barriers, Canada, Immigrants, Seniors, Services
Abstract
Purpose – The purpose of this paper is to present a 2D numerical
simulation of natural convection and phase-change of succinonitrile
in a horizontal Bridgman apparatus. Three different heat transfer
mechanisms are specifically studied: no growth, solidification and
melting.
Design/methodology/approach – The analysis is carried out with
a preexisting thermally coupled fixed-mesh finite element
formulation for generalized phase-change problems.
Findings – In the three cases analyzed, the predicted steady-state
liquid-solid interfaces are found to be highly curved due to the
development of a primary shallow cell driven by the imposed
furnace temperature gradient. In the no growth case, the heating
and cooling jackets remain fixed and, therefore, a stagnant liquidsolid interface is obtained. On the other hand, the phase
transformation in the solidification and melting cases is,
respectively, controlled by the forward and backward movement of
the jackets. In these last two growth conditions, the permanent
regime is characterized by a moving liquid-solid interface that
continuously shifts with the same velocity of the jackets. The
numerical results satisfactorily approach the experimental
measurements available in the literature.
Originality/value – The numerical simulation of the no growth,
solidification and melting cases in a horizontal Bridgman apparatus
using a finite element based formulation is the main contribution of
this work. This investigation does not only provide consistent results
with those previously computed via different numerical techniques
for the no growth and solidification conditions but also reports on
original numerical predictions for the melting problem. Moreover, all
the obtained solid-liquid interfaces are validated with experimental
measurements existing in the literature.
Keywords Heat transfer, Organic compounds,
Phase transformations, Simulation
IJMHSC
HFF
Editor: Charles Watters
Volume 21 Number 4, 2011, pp. 366-76
Editor: Roland W. Lewis
44
Operations &
Production
Management
Organizational
Analysis
Outstanding Paper
Outstanding Paper
Sustainable procurement in the public sector:
an international comparative study
Italian wine firms: strategic branding and
financial performance
Stephen Brammer
Demetris Vrontis
Strategic Management Group, Warwick Business School,
University of Warwick, Coventry, UK
Alkis Thrassou
Helen Walker
School of Business, University of Nicosia, Nicosia,
Cyprus
Logistics and Operations Management Section,
Cardiff Business School, Cardiff, UK
Matteo Rossi
University of Sannio, Benevento, Italy
Abstract
Purpose – Public bodies are being encouraged to procure
sustainably, to reduce their social and environmental footprint and in
order to stimulate sustainability in the private sector. However, little
is known about how public sector organisations internationally are
responding to this encouragement or of the conditions that are most
conducive to sustainable procurement (SP). The purpose of this
paper is to address these gaps in our knowledge so as to inform
policy development at the government and organisational levels.
Design/methodology/approach – The authors report the findings
of a survey of SP practices within a sample of over 280 public
procurement practitioners from 20 countries and with collective
responsibility for expenditure totalling $45bn p.a.
Findings – The authors’ analysis shows that some SP practices are
evident in public sector procurement practice and that the extent
and nature of SP practices varies significantly across regions. In
addition, the authors highlight the main facilitators of, and barriers
to, engagement with SP and investigate their importance for
engagement with particular dimensions of SP.
Research limitations/implications – Survey respondents are
volunteers and may to some degree be more interested in, or
engaged with, SP than other public sector organisations. The
analysis is cross-sectional and therefore provides only a snapshot
of SP practice in the public sector organisations studied.
Practical implications – The paper identifies how policy and
practice in SP vary across regions, providing practical insights into
whether and how government policies are being implemented
around the world.
Originality/value – The paper provides the first systematic and
comprehensive insight into how public bodies are implementing SP
internationally and of the major situational factors that are shaping
engagement with SP. The authors evaluate the current
effectiveness of policy initiatives regarding SP and highlight the
organisational catalysts and inhibitors of greater involvement in SP.
Keywords Public procurement, Social responsibility
Abstract
Purpose – Over the last few years, the wine industry has been
undergoing a process of accelerated change, consequent to the
constantly changing wine geography, both from the demand and the
supply sides. This research is based on the 2011 work of Rossi et al.
and aims to develop a preliminary prescriptive strategic branding
framework for the Campania (Italy) wine firms.
Design/methodology/approach – The research focuses on
branding strategies and financial performance. It is based on
extensive secondary data; the research is exploratory in nature, and
it is a theoretical research.
Findings – The paper achieves four main objectives: to understand
the industry’s local and international competitive situation; to identify
the role and potentialities of branding in competitive terms; to
identify the underlying factors of consumer behavior in relation to
wine branding; and to develop a preliminary prescriptive strategic
branding framework for the Campania wine firms, with generic
application and value.
Research limitations/implications – The limitations of the paper
are the result of its very nature: it is a largely conceptual paper.
Empirical research is therefore needed to test and validate the
essentially preliminary framework developed and the (well-based)
assumptions made towards its development.
Originality/value – The value of the paper stems from the fact that
practically no research exists on the subject and this work provides
a solid and comprehensive theoretical foundation for further
research to build on. Additionally, this research studies the subject
but also through the identification of true underlying consumer
behavior factors.
Keywords Brands, Competitive strategy, Financial performance,
Italy, Marketing, Strategic branding, Wines
IJOPM
IJOA
Volume 31 Number 4, 2011, pp. 452-76
Editor: Steve Brown
Volume 19 Number 4, 2011, pp. 288-304
Editor: Peter Stokes
45
Pervasive Computing
and Communications
Pharmaceutical and
Healthcare Marketing
Outstanding Paper
Outstanding Paper
An energy-efficient scheme for reporting
events over WSNs
Late entrant over-the-counter and Rx market
entry strategies: an investigation in the
pharmaceutical industry
Hajar Mousannif
Department of Computer Sciences,
Cadi Ayyad University, Marrakech, Morocco
Erin Cavusgil
Hassan Al Moatassime
Z. Seyda Deligonul
Department of Mathematics, Cadi Ayyad University,
Marrakech, Morocco
St John Fisher College, Rochester, New York, USA
University of Michigan-Flint, Flint, Michigan, USA
Roger Calantone
Said Rakrak
Michigan State University, East Lansing, Michigan, USA
Department of Computer Sciences,
Cadi Ayyad University, Marrakech, Morocco
Abstract
Purpose – This paper aims to explore market dynamics and
strategic issues that contribute to a late entrant’s success in
achieving market leadership in the prescription (Rx) and over-thecounter (OTC) markets. In the Rx market, consumers must receive
physicians’ approval before purchasing the product. In the OTC
market, consumers make the final drug choice.
Design/methodology/approach – Data on sales (both Rx and
OTC) and direct-to-consumer advertising expenditures for nine
gastrointestinal drug products were obtained covering a 17-year
period. Ordinary least squares regression was employed.
Findings – The findings show that late-market entrants, despite
existing challenges, can become market leaders. This applies to
both the Rx and OTC markets, via varying mechanisms.
Originality/value – This study is unique in demonstrating the
differential mechanism in achieving market success for late entrants
in the Rx and OTC markets.
Keywords Late entrant, Market entry, Market pioneer,
Medical prescriptions, Pharmaceuticals industry, Rx-to-OTC
Abstract
Purpose – Energy consumption has always been the most serious
issue to consider while deploying wireless sensor networks (WSNs).
Sensor nodes are limited in power, computational capacities and
memory so reporting the occurrence of specific events, such as fire
or flooding, as quickly as possible using minimal energy resources
is definitely a challenging issue. The purpose of this paper is to
propose a new, reactive and energy-efficient scheme for reporting
events. In this scheme, nodes that detect a certain event will
organize themselves into a cluster, elect a clusterhead that will
collect data from the cluster members, aggregate it and forward it to
the mobile sink.
Design/methodology/approach – In order to evaluate the scheme,
a new sensor node model was designed, where the network layer is
implemented from scratch. This layer contains the state process
model of the algorithm which was made available through a highfidelity process modeling methodology.
Findings – Simulation results show that a high-event notification
delivery ratio and a significant energy saving is achieved by
deploying the proposed sensor node model; comparisons with
existing methods show the efficiency of using the new scheme.
Originality/value – The new contribution in this paper is a novel,
reactive and energy-efficient scheme for reporting events over
WSNs. The concept introduced in this paper will decrease energy
consumption inside the network and, thus, improve its lifetime.
Keywords Cluster analysis, Data collection, Energy conservation,
Report generators, Sensors, Wireless
IJPCC
IJPHM
Editor: Ismail Khalil
Editor: Avinandan Mukherjee
46
Physical Distribution &
Logistics
Management
Productivity and
Performance
Management
Outstanding Paper
Outstanding Paper
‘‘Supply Chain 2.0’’: managing supply chains in
the era of turbulence
Bottom-up approach for productivity
measurement in large public organizations
Martin Christopher
Aki Jääskeläinen
School of Management, Cranfield University,
Cranfield, UK
Erkki Uusi-Rauva
Matthias Holweg
Department of Industrial Management,
Tampere University of Technology, Tampere, Finland
Judge Business School, University of Cambridge,
Cambridge, UK
Abstract
Purpose – This study aims to identify means to overcome some of
the current problems in public service productivity measurement.
The objective is to develop a new method for measuring productivity
in large public organizations.
Design/methodology/approach – The research is carried out as a
constructive case study in the City of Helsinki, Finland. Interviews
are used in order to identify practical requirements for
measurement. The measurement data from around 200 units is
used in testing the method.
Findings – The new method applies an approach proposed in the
literature. It aggregates measurement information from component
measures used at the operative level. Based on test calculations
and evaluation it is argued that the new method is managerially
more relevant than a conventional method.
Research limitations/implications – This study tested the method
only to a limited extent. It is necessary to gain more understanding
by applying the method in different organizations, and by using
longer time periods.
Practical implications – Current productivity measures of public
services have been criticized for providing information that lacks
managerial relevance. The method described in this study aims to
improve relevance in two ways. It enables the gathering of more
detailed measurement information from the operative levels of large
organizations. In addition, it facilitates the use of different
measurement methods in different service providing departments
and units.
Originality/value – Many of the existing studies examine
productivity measurement at the macro-level. This study presents a
measurement method that is a step forward in developing more
sophisticated measurement systems in public organizations. The
study also describes and highlights the role of component
productivity measurement at the operative level.
Keywords Bottom up decision making, Finland,
Organizational performance, Performance measures,
Public sector organizations
Abstract
Purpose – An underlying principle of supply chain management is
to establish control of the end-to-end process in order to create a
seamless flow of goods. The basic idea is that variability is
detrimental to performance as it causes cost in the form of stockouts, poor capacity utilisation, and costly buffers. This paper
questions this approach and argues that in the light of increasing
turbulence a different approach to supply chain management is
needed.
Design/methodology/approach – The paper reports on the
authors’ work on a Supply Chain Volatility Index and shows how
current supply chain practices may no longer fit the context most
businesses now operate in – primarily because these practices
were developed under assumptions of stability that no longer hold
true. The paper illustrates the findings with case study evidence of
firms that have had to adjust to various aspects of turbulence.
Findings – The paper is able to show that most current supply chain
management models emanate from a period of relative stability, and
second, that there is considerable evidence that we will experience
increasing turbulence in the future. This calls into question whether
current supply chain models that feature some dynamic flexibility,
yet are built on the general premise of control, will be suitable to
meet the challenge of increased turbulence.
Practical implications – It is argued that what is needed to master
the era of turbulence is structural flexibility which builds flexible
options into the design of supply chains. This marks a major
departure from current thinking and will require revisiting the
management accounting procedures that are used to evaluate
different supply chain decisions. The paper presents guidelines on
how to manage supply chains in the age of turbulence: by
embracing volatility as an opportunity rather than viewing it as a risk,
by understanding its nature and impact, and finally by shifting the
exposure to risk by building hedges into the supply chain design.
Originality/value – The paper questions the fundamental premise
upon which current supply chain models are built and proposes an
alternative approach to build structural flexibility into supply chain
decision making, which would create the level of adaptability
needed to remain competitive in the face of turbulence.
Keywords Volatility, Adaptability, Supply chain management
IJPDLM
IJPPM
Editors: Alexander E. Ellinger and
R. Glenn Richey Jr
Volume 60 Number 3, 2011, pp. 252-67
Editors: Thomas F. Burgress and John Heap
47
Public Sector
Management
Retail & Distribution
Management
Outstanding Paper
Outstanding Paper
Public sector reform in Kazakhstan: issues and
perspectives
Influence of social norms, perceived
playfulness and online shopping anxiety on
customers’ adoption of online retail shopping:
an empirical study in the Turkish context
Shahjahan H. Bhuiyan
Francis Amagoh
Hakan Çelik
Department of Public Administration,
Kazakhstan Institute of Management, Economics and
Strategic Research (KIMEP), Almaty, Kazakhstan
Bilecik University, Bilecik, Turkey
Abstract
Abstract
Purpose – The previous studies examining the role of subjective
norm (SN), online shopping anxiety (ANX) and perceived
playfulness (PPL) in predicting the consumer’s adoption of online
shopping yielded fragmented and inconsistent findings. Also, a high
proportion of these findings assessing the regarded behaviour of
consumers in the West cannot be directly applied to a cross-cultural
context. The purpose of this paper is to investigate the relationships
between these variables and the variables of technology
acceptance model (TAM) associated with customer’s online
shopping intentions in an international environment.
Design/methodology/approach – The research model reflecting
the effects of SN, ANX and PPL on TAM constructs has been
proposed. In total, 278 cases were gathered from online shoppers
through a web-based survey. Structural equation modelling was
used to evaluate the proposed research model in terms of path
significance, overall model fit and explanatory power.
Findings – It was found that PPL had positive direct effects on both
perceived ease of use of online shopping (PEOU) and behavioural
intentions to shop online (BI). Nevertheless, SN and ANX appeared
to exert significant positive and negative influences respectfully on
only PEOU.
Research limitations/implications – The study findings were
obtained from the single snapshot research, and the small dataset
covering only actual online shoppers. Therefore, the future research
should carry a longitudinal nature to show the temporal change
effects and remedy the possibility of self-selection bias with a
broader research sample.
Originality/value – The paper provides additional insights for
retailers and researchers into the effects of SN, ANX and PPL on
online shopping intentions of Turkish consumers, which could be
used in formulating online marketing strategies and considering
future research directions.
Keywords Consumer behaviour, Electronic commerce,
Internet shopping, Turkey
Purpose – This paper aims to investigate public sector reform
(PSR) initiatives in Kazakhstan, and how such reform efforts have
helped the government to be more responsive to the needs and
demands of the citizens.
Design/methodology/approach – The paper examined four key
PSR initiatives: decentralization, Civil Service reform,
e-governance, and civil society in improving governance in postSoviet Kazakhstan.
Findings – In light of Kazakhstan government’s efforts to reform the
public sector, the study finds that substantial progress has been
made in improving its service delivery systems and enhancing good
governance.
Research limitations/implications – The study is an investigation
of four out of several PSR initiatives aimed at improving good
governance.
Originality/value – The study provides insights into how aspects of
PSR can be fundamentally useful in promoting good governance.
Keywords Governance, Kazakhstan, Public sector organizations,
Public sector reform
IJPSM
IJRDM
Volume 24 Number 3, 2011, pp. 227-49
Editor: Joyce Liddle
Volume 39 Number 6, 2011, pp. 390-413
Editor: Neil Towers
48
Social Economics
Sociology and Social
Policy
Outstanding Paper
Re-visiting the barriers to participation in
mutual aid
Outstanding Paper
Richard James White
Faculty of Development and Society,
Sheffield Hallam University, Sheffield, UK
GNP and beyond: searching for new
development indicators – a view in retrospect
Abstract
Udo E. Simonis
Purpose – Much of the contemporary literature surrounding the barriers
to community self-help in the advanced economies has placed great
emphasis on capital-orientated barriers, such as a household’s access to
financial capital, time capital, human capital and social capital. Focusing
explicitly on one-to-one mutual aid, and drawing on rich qualitative data
from two urban communities in the UK, this paper aims to re-visit the
barriers to participation that prevent households from doing more for
others in their community. In particular, the paper explores a range of
entrenched social taboos that underpin the contested spaces of mutual
aid. These include: ‘‘being aburden to others’’, ‘‘false expectations/
inappropriate gestures’’, ‘‘being taken advantage of’’ and ‘‘being unable
to say no’’. Furthermore, the paper also addresses the potentially
problematic implications that the nature of work undertaken through
mutual aid has for the social relationships that are involved. Despite
finding previous UK-based research findings focused on capital barriers
to be highly appropriate when considering mutual aid, the paper argues
that the current emphasis placed on these barriers in policy and practice
is disproportionate. To address this imbalance, the paper concludes that
a greater awareness of socially-orientated barriers must be forthcoming if
a more nuanced and accurate reading of mutual aid is to be achieved.
Design/methodology/approach – The research that is used to inform
the findings of the paper is drawn from 100 in-depth semi-structured
questionnaires conducted within households in the urban wards of West
Knighton and Saffron in the city of Leicester, UK. The methods are
designed to generate both quantitative and qualitative findings that
engage explicitly with the informal work practices of households.
Findings – The paper explores a range of entrenched social taboos that
underpin the contested spaces of mutual. These include: ‘‘being a
burden to others’’, ‘‘false expectations/inappropriate gestures’’, ‘‘being
taken advantage of’’ and ‘‘being unable to say no’’. The main conclusions
argue that both social barriers and capital-based barriers to participation
in mutual aid must be given more equal consideration in future academic
and policy-making discourse.
Research limitations/implications – The qualitative nature of the
research makes it difficult to meaningfully extrapolate the findings
beyond the case studies used.
Practical implications – The research focused on the informal coping
strategy of mutual aid offers a deeper insight into this coping strategy. In
exploring the various capital and social barriers to participation, the
findings offer ways for popular, academic and political communities to
reflect on their own approaches to informal volunteerism, and if
appropriate these can inform future approaches tasked with tackling
these barriers and harnessing mutual aid in society.
Social implications – In discussing the barriers to participation, the
paper gives new insight into the contested geographies of mutual aid at
the household and community level. To successfully overcome these
barriers and further promote mutualism and community self-help is seen
to be both desirable and necessary particularly following the formal
economic crisis that has raised serious questions for the economy and
society in recent years.
Originality/value – The research not only adds robustness to previous
emerging findings related to the resource-based barriers to participation
in mutual aid, but it also constructively asserts the relevance and
centrality of social taboos. The paper argues that these social taboos
must form a core point of analyses whenever barriers to greater levels of
participation in mutual aid are discussed.
Keywords Barriers, Communities, Community self-help, Economics,
Heterodox economics, Mutual aid, Social taboos, United Kingdom
Social Science Research Centre, Berlin, Germany
Abstract
Purpose – World wide, the gross national product (GNP) has been
and still is the basic accounting concept and the dominant societal
goal and performance indicator. As the concept is full of flaws and
deficiencies, national and international committees are searching for
alternatives. A view in retrospect may help in this search. The
purpose of this paper is to present such a view in retrospect, by
looking at the early attempts made to get out of the impasse and to
break the deadlock of outmoded concepts.
Design/methodology/approach – This paper deliberately looks at
the early attempts made to get out of the impasse of the flawed GNP
concept, and to improve and extend traditional accounting. Several
of these early attempts are presented in some detail.
Findings – Both the ‘‘Growth and Distribution Index’’ and the ‘‘Net
National Welfare Index’’ were useful conceptual innovations. Over
time, however, they got lost or were forgotten. The time has come to
reactivate such initiatives or to start and implement similar ones.
Practical implications – The traditional GNP concept neglects
significant distributive and environmental effects of economic
growth. The time has come to either supplement or replace the
concept – to go beyond GNP.
Originality/value – The conceptual deficiencies of the traditional
GNP concept are on the agenda again. A view in retrospect – as
presented in this paper – could help, so that in due course a
breakthrough becomes possible in the search for new development
indicators.
Keywords Accounting, Gross national product,
Growth and distribution index (GDI), Net national welfare (NNW),
New development indicators
IJSE
IJSSP
Volume 38 Number 12, 2011, pp. 953-61
Editors: James Connelly and Colin Tyler
Volume 31 Number 7/8, 2011, pp. 392-410
Editor: Colin C. Williams
49
Structural Integrity
Sustainability in Higher
Education
Outstanding Paper
Outstanding Paper
Laser cladding as a potential repair technology
for damaged aircraft components
Sustainability transdisciplinary education
model: interface of arts, science, and
community (STEM)
Qianchu Liu
Air Vehicles Division, Defence Science and Technology
Organisation, Melbourne, Australia
Barbara Clark
Madabhushi Janardhana
Teacher Education, Central Connecticut State University,
New Britain, Connecticut, USA
Charles Button
Aircraft Structural Integrity Section,
Directorate General Technical Airworthiness, Laverton,
Australia
Abstract
Purpose – The purpose of this paper is to describe the components
of a sustainability transdisciplinary education model (STEM), a
contemporary approach linking art, science, and community, that
were developed to provide university and K-12 students, and
society at large shared learning opportunities. The goals and
application of the STEM curriculum will be discussed.
Design/methodology/approach – The STEM integrates the
sciences, arts and aesthetics, and the university with the greater
New Britain community, and beyond. Academic areas included
geography, environmental science, communication, art history,
aesthetics, and teacher education. The transdisciplinary
methodology was integrated in a learner-centered design. To
achieve a cycle of community engagement regarding sustainability,
university students were placed within the greater New Britain
community. This included interaction with K-12 urban public
schools, the New Britain Museum of American Art (NBMAA),
numerous nongovernmental organizations, state and federal
governmental elected officials, and the general public.
Findings – As a result of the mutual learning implicit in the STEM,
all participants expanded each other’s understandings of
sustainability. Students were learning from instructors, instructors
were learning from students, students were learning from students,
instructors were learning from instructors, and all were learning and
sharing knowledge with the greater community. As a result, all
participants gained a deeper and broader understanding about
human-environment relationships and how humans impact natural
resources.
Practical implications – Because the assignments given to the
university students were authentic performance tasks embedded in
sustainability issues, students developed a broader disposition for
thinking and learning and therefore become metacognitive. The
STEM emphasized aesthetic education, integrating science and the
arts. As a result, the participants developed their ability to connect
academic domains of knowledge and creatively address
sustainability challenges.
Originality/value – The convergence of science, art, and aesthetics
enabled the participants to develop a deeper spiritual awareness
and understanding of eco-justice for the promotion of a sustainable
society. The STEM utilized cultural resources of the university and
New Britain community (i.e. institutional members of the NBMAA
and The Central Connecticut State University). Students were
introduced to the concept of mutual learning with all the
communities and organizations involved.
Keywords Arts, Communities, Sciences, Sustainable development
Bruce Hinton
Department of Materials Engineering, Monash University,
Clayton, Australia
Milan Brandt
School of Aerospace,
Mechanical and Manufacturing Engineering,
RMIT University, Melbourne Australia and
Defence Materials Technology Centre, Melbourne,
Australia
Khan Sharp
Air Vehicles Division,
Defence Science and Technology Organisation,
Melbourne, Australia
Abstract
Purpose – The purpose of this paper is to demonstrate the
preliminary work on using laser cladding technology for the
restoration of structural integrity.
Design/methodology/approach – The primary methodology used
in this research is to develop a laser cladding-based metal
deposition technique to articulate restoration of structural geometry
affected by corrosion damages. Following from this method, it is
planned to undertake further work to use the laser cladding process
to restore geometry and the associated static/fatigue strength.
Findings – This work has found that it is possible to use laser
cladding as a repair technology to improve structural integrity in
aluminium alloy aircraft structures in terms of corrosion reduction
and geometrical restoration. Initial results have indicated a reduction
of static and fatigue resistance with respect to substrate. But more
recent works (yet to be published) have revealed improved fatigue
strength as measured in comparison to the substrate structural
properties.
Originality/value – The research is based on an acceptable
materials processing technique.
Keywords Aircraft components, Alloys, Aluminium alloys,
Certification, Laser cladding, Powder, Surface treatment
IJSI
IJSHE
Editor: Chris Rodopoulos
50
Web Information
Systems
Wine Business
Research
Outstanding Paper
Outstanding Paper
An experimental system for measuring the
credibility of news content in Twitter
Luxury wine brand visibility in social media:
an exploratory study
Hend S. Al-Khalifa
Mignon Reyneke
Information Technology Department,
King Saud University, Riyadh, Saudi Arabia
Division of Industrial Marketing, eCommerce and
Logistics, Lulea University of Technology, Lulea, Sweden
Rasha M. Al-Eidan
Leyland Pitt
Computer Science Department, King Saud University,
Riyadh, Saudi Arabia
Simon Fraser University, Vancouver, Canada and
Leeds University Business School, Leeds, UK
Pierre R. Berthon
Abstract
McCallum Graduate School of Business,
Bentley University, Waltham, Massachusetts, USA
Purpose – Owing to the large amount of information available on
Twitter (a micro blogging service) that is not necessarily true or
believable, credibility of news published in such an electronic
channel has become an important area for investigation in the field
of web credibility. This paper aims to address this issue.
Design/methodology/approach – A system was developed to
measure the credibility of news content published in Twitter. The
system uses two approaches to assign credibility levels (low, high
and average) to each tweet. The first approach is based on the
similarity between Twitter posts (tweets) and authentic (i.e. verified)
news sources. The second approach is based on the similarity with
verified news sources in addition to a set of proposed features.
Findings – The evaluations of the two approaches showed that
assigning credibility levels to Twitter tweets for the first approach
has a higher precision and recall. Additional experiments showed
that the linking feature has its impact on the second approach
results.
Research limitations/implications – The proposed system is
experimental; thus further experiments are needed to prove these
findings.
Originality/value – This paper contributes to the research on web
credibility. It is believed to be the first which provides a proposed
system to evaluate the credibility of Twitter news content
automatically.
Keywords Arabic language, Blogs, Communication, Credibility,
Information media, Natural language processing, Trust, Twitter, Web
content
Abstract
Purpose – The purpose of this paper is to address the visibility of
luxury wine brands, in particular the Bordeaux first growth brands in
social media.
Design/methodology/approach – The paper uses data from
howsociable.com to portray similar luxury wine brands in multidimensional space. To identify the associations between the brands
and the social media visibility indicators, the paper uses
correspondence analysis.
Findings – The findings of the paper show that some of the brands
considered did not, at the time the data were gathered, have a
clearly defined social media strategy.
Practical implications – The indication is that there are
opportunities for luxury wine brand managers to use social media as
a tool in their marketing strategies; also some threats may exist to
these brands should they take a laissez faire approach to social
media, particularly when social media are becoming as influential, if
not more so than conventional media.
Originality/value – Brands can take directions in social media
today that would have been unlikely if not impossible five years ago.
While brand managers may not fully be able to control the destinies
of these brands, this paper suggests that the approaches followed in
this particular research will present brand managers with a tool that
will assist them in directing conversations that occur around their
brands.
Keywords Brand management, Social networking sites, Wines
IJWIS
IJWBR
Editors: Ismail Khalil and David Taniar
Editor: Ulrich R. Orth
51
International Marketing
Review
Workplace Health
Management
Outstanding Paper
Outstanding Paper
Effects of environmentally-focused
interventions on health risks and absenteeism
The role of context in assessing international
marketing opportunities
Mary L. Marzec
Susan P. Douglas
Health Management Research Center,
University of Michigan, Ann Arbor, Michigan, USA
C. Samuel Craig
Thomas Golaszewski
Stern School of Business, New York University,
New York, New York, USA
Department of Health Science,
State University of New York at Brockport, Brockport,
New York, USA
Abstract
Purpose – The choice of which country or countries to enter is a
critical decision and needs to be made with considerable care and
deliberation. Initial market entry decisions have typically focused on
country evaluations based on macro-economic data. While
appropriate in providing an initial screening of countries, other
factors, notably contextual factors, can provide important insights in
assessing international market opportunities. The purpose of this
paper is to examine the impact of context at four distinct levels.
Design/methodology/approach – The literature on the influence of
context on consumption and purchase behavior is reviewed to
provide a framework to understand contextual factors as a means to
refine entry strategy and develop effective segmentation strategies.
Findings – A wide range of contextual factors exert influence on
consumption choices and contribute to within-country heterogeneity.
These are typically examined at the macro-level, but also need to be
examined at the meso-level, micro-level and situational level to fully
assess market opportunities and establish viable market segments.
Practical implications – Examination of contextual factors
provides a richer and deeper understanding of which international
markets to enter and which segments to target. Within-country
cultural diversity, dramatic economic and regional disparities and
marked differences in the infrastructure need to be assessed. In
particular, examination of contextual factors helps to shed light on
heterogeneity within countries not only in customer behavior, but
also in the nature of the market infrastructure. This is a key element,
not only in formulating entry and segmentation strategies, but also in
implementing those strategies.
Originality/value – The effect of context has received little attention
to date. The current paper highlights the importance of considering
contextual factors and their impact on consumption behavior – an
issue which has largely been ignored in previous research.
Keywords Consumer behaviour, Consumption,
International business, Market entry, Market segmentation
Shirley Musich
Ingenix, Ann Arbor, Michigan, USA
Patricia E. Powers
Powers & Associates, Carmichael, California, USA
Sandra Shewry
Center for Connected Health Policy, Sacramento,
California, USA
Dee W. Edington
Health Management Research Center,
University of Michigan, Ann Arbor, Michigan, USA
Abstract
Purpose – The purpose of this study is to determine results of an
environmental approach to improving employee health status in a
government employer setting.
Design/methodology/approach – This is an observational study of one
worksite and its employees from 2005 to 2007. Environmental
interventions were part of the worksite environment, accessible, and
applicable to employees regardless of health status. Outcomes were:
change in the worksite environment using the Heart Check assessment,
change in employee health risks using health risk appraisals (HRAs) and
change in hours of sick time. The eligible population included active
employees from 2005 to 2007 (n = 2,276).
Findings – The Heart Check score increased by 26 percentage points.
Despite aging of HRA participants, results showed maintenance of risk
status with a non-significant increase in percent at low risk (51.6 percent
to 53.1 percent). Percent at high risk had a non-significant decrease
(21.1 percent to 20.2 percent). The three-month average for hours of sick
time decreased from 12.7 to 11.6 hours (p = 0.03) for the larger eligible
population.
Originality/value – This paper offers qualitative information for others
seeking to implement population-based health promotion interventions.
This particular setting presented challenges related to union and nonunion regulations, sub-contractors, and multiple administrative levels.
Quantitatively, change of health risks and absenteeism serves as a
reference to others engaging in workplace health promotion.
Keywords Culture of health, Employee health, Employees, Health,
Health promotion, Health risks, Workplace, Worksite,
Worksite culture
IJWHM
IMR
Editor: Lydia Makrides
Volume 28 Number 2, 2011, pp. 150-62
Editors: Jeryl M. Whitelock and John W. Cadogan
52
Internet Research
Journal of
Outstanding Paper
Outstanding Paper
Understanding online community user
participation: a social influence perspective
Reforms and accounting system changes:
a study on the implementation of accrual
accounting in Norwegian hospitals
Accounting &
Organizational
Change
Tao Zhou
School of Management, Hangzhou Dianzi University,
Hangzhou, China
Inger Johanne Pettersen
Abstract
Trondheim Business School, Trondheim, Norway
Kari Nyland
Purpose – The purpose of this study is to examine the determinants
of online community user participation from a social influence
perspective.
Design/methodology/approach – Based on 450 valid responses
collected from a survey questionnaire, structural equation modeling
(SEM) technology was employed to examine the research model.
Findings – The results show that both social identity and group
norm have significant effects on user participation. In addition, group
norm affects social identity. It was not possible to find the effect of
subjective norm on participation intention.
Research limitations/implications – This research is limited to a
particular sample: students. Thus the results need to be generalized
to other samples, such as working professionals.
Originality/value – Extant research has mainly focused on the
effects of user motivations such as perceived usefulness, trust and
commitment on online community user behavior, and seldom
considered the effects of social processes including compliance,
identification and internalization on user behavior. This research
tries to fill the gap.
Keywords Communication technologies, Influence, Social norms
Abstract
Purpose – The purpose of this paper is to provide insights into the
process of the accounting system change as a part of a larger
reform initiative taking place in Norway. The research context is the
national network of hospital enterprises.
Design/methodology/approach – The paper uses an archivalbased case approach of official documents (between 2000 and
2009) to study the formal layers of accounting practices.
Findings – The accrual accounting information signalled major
management control problems, but the hospital owner, the state, did
not take action to solve these problems during this period. The
contracts between the state and hospital enterprises were
characterised as principal-agent relationships. However, different
accounting techniques were mixed in the contracts between the
parties, indicating hybridisation of accounting systems.
Research limitations/implications – The authors did not study the
perceptions and practices of key actors and this is a limitation of the
study.
Practical implications – The findings are likely to be useful for
practitioners and researchers to gain knowledge on the
implementation of management reforms in public sector service
organisations.
Originality/value – This paper contributes to our understanding of
the diverse processes within which public sector reforms are taking
place. The main contribution is a discussion of the diversity in
accounting system changes.
Keywords Accounting system changes, Hospital enterprises,
Norway, Public sector, Public sector accounting
INTR
JAOC
Editor: Jim Jansen
Editor: Zahirul Hoque
53
Journal of
Journal of
Accounting in
Emerging Economies
Advances in
Management
Outstanding Paper
Outstanding Paper
Factors associated with convergence of
internal auditing practices: emerging vs
developed countries
A case study on redesign of supply chain
network of a manufacturing organization
Navin K. Dev
Gerrit Sarens
Rahul Caprihan
Louvain School of Management,
Université Catholique de Louvain, Louvain-la-Neuve,
Belgium
Sanjeev Swami
Dayalbagh Educational Institute, Agra, India
Mohammad J. Abdolmohammadi
Abstract
Purpose – The purpose of this paper is to analyze the case of a
manufacturing firm situated in an industrial city of India, focusing on
supply chain management issues of the concerned organization
from two operational perspectives: supply side (or the procurement
side) and the distribution side of the system.
Design/methodology/approach – The authors first considered the
outsourcing decision-making problem in a static environment using
analytical expression by means of a variable fraction of demand.
Next, the authors extended the scope of this problem by considering
outsourcing decisions in a dynamic environment, using the
sequential decision-making approach with various operational and
inventory factors. Finally, the authors carried out the study of the
distribution side of the supply chain of industry using discrete event
simulation.
Findings – It was observed that, in the case study organization,
because of the rather unstructured approach in dealing with the
outsourcing perspective, the authors suggested the adoption of a
more scientific approach in computation of fraction of demand to be
outsourced. Further, since the distribution network typically
experienced high inventory levels throughout the supply chain, it
was decided upfront to optimize this performance measure.
Originality/value – The primary objectives of this exercise are to:
address the operational concerns of a real-life manufacturing
environment; apply the theoretical models in a realistic environment,
and compare the results of theory with practice; and provide
actionable managerial recommendations.
Keywords Discrete event simulation, India, Information sharing,
Manufacturing industries, Outsourcing, Sequential decision making,
Supply chain management, Taguchi experimental design
Abstract
Purpose – The aim of this paper is to investigate a number of
factors that are theoretically associated with convergence toward
best practices in internal auditing.
Design/methodology/approach – The paper defines best
practices as internal audit tools and techniques that are used by at
least 67 percent of the internal audit functions (IAFs) in the USA.
A sample of 26 countries and data from 1,708 IAFs were used in this
study.
Findings – The paper finds evidence of a high degree of de facto
convergence of internal auditing practices toward US best practices.
It also finds that IAFs in emerging countries converge more rapidly
to best practices than IAFs in developed countries. Finally, the use
of the Institute of Internal Auditors’ (IIA) Standards and an external
quality assessment in the past three years are found to be positively
and significantly associated with convergence toward US best
practices.
Research limitations/implications – The most important limitation
of the data used in the study is that they reflect respondents’
perceptions, which may deviate from reality. Also, data were only
available for one-half of the emerging countries listed in the MSCI
Global Standards Index. Limitations aside, this study has significant
implications for future research investigating various factors
associated with emerging countries rapidly converging toward US
best practices.
Practical implications – The results support the IIA’s efforts to unify
internal auditing practices around the world via its Standards.
However, the additional analysis shows that the impact of the
Standards is rather limited. The results also imply that formal
assessment of internal auditing practices results in a more
substantial change in the adoption of best practices.
Originality/value – The convergence of internal auditing is a part of
the convergence of corporate governance practices which has
become a topic of interest in academic research. While internal
auditing has developed over a relatively long period of time in
developed countries, such development must take place over a
shorter period of time in emerging countries to catch up with
developed countries. The current study’s findings indicate that
convergence of internal auditing practice is not context-free.
Keywords Best practice, Developing countries, Internal auditing,
JAMR
JAEE
Volume 8 Number 2, 2011, pp. 195-212
Editors: Professor Surendra S. Yadav and
Professor Ravi Shankar
Editors: Mathew Tsamenyi and Shahzad Uddin
54
Journal of
Journal of
Aggression, Conflict
and Peace Research
Applied Accounting
Research
Outstanding Paper
Outstanding Paper
Do the victims of school bullies tend to become
depressed later in life? A systematic review
and meta-analysis of longitudinal studies
Opening the ‘‘black box’’: how internal
reporting systems contribute to the quality of
financial disclosure
Maria M. Ttofi
Florence Cavélius
David P. Farrington
ESSEC Business School, Cergy, France
Friedrich Lösel
Abstract
Institute of Criminology, Cambridge University,
Cambridge, UK
Purpose – Institutional investors use the information disclosed by
listed companies to analyze the performance of their investments.
The purpose of this paper is to open the ‘‘black box’’ of the
construction of financial disclosure by analyzing the internal
reporting systems of firms with reference to the information
disclosed.
Design/methodology/approach – Using indexes, the quality of the
financial disclosure and the internal reporting systems are
measured, and analyzed with a view to finding some links between
them. It is expected that the quality of disclosure is dependent on
the quality of the internal reporting.
Findings – Complex interactions between internal reporting and
financial disclosure are revealed, which leads to the identification of
a typology of practices. The dependence of the relationship may be
troubled by the willingness of the firm to communicate, or by the
internal methods of control. According to the various cases, different
levels of usefulness of the information for the investor are expected.
Originality/value – This paper is a first attempt to analyse
information disclosed by firms with regards to the internal
information at their disposal.
Keywords Financial reporting, Disclosure, Financial communication,
Quality of information, Public and private disclosure, Indexes
Rolf Loeber
Western Psychiatric Institute and Clinic,
University of Pittsburgh, Pittsburgh, Pennsylvania, USA
Abstract
Purpose – The purpose of this paper is to investigate the extent to
which bullying victimization in school predicts depression in later life
and whether this relation holds after controlling for other major
childhood risk factors.
Design/methodology/approach – As no previous systematic
review has been conducted on this topic, effect sizes are based on
both published and unpublished studies: longitudinal investigators
of 28 studies have conducted specific analyses for the authors’
review.
Findings – The probability of being depressed up to 36 years later
(mean follow-up period of 6.9 years) was much higher for children
who were bullied at school than for non-involved students (odds
ratio (OR) = 1.99; 95 per cent CI: 1.71-2.32). Bullying victimization
was a significant risk factor for later depression even after
controlling for up to 20 (mean number of six covariates) major
childhood risk factors (OR = 1.74; 95 per cent CI: 1.54-1.97). Effect
sizes were smaller when the follow-up period was longer and larger
the younger the child was when exposed to bullying. Finally, the
summary effect size was not significantly related to the number of
risk factors controlled for.
Originality/value – Although causal inferences are tentative, the
overall results presented in this paper indicate that bullying
victimization is a major childhood risk factor that uniquely
contributes to later depression. High quality effective anti-bullying
programmes could be viewed as an early form of public health
promotion.
Keywords Adults, Bullying, Depression, Schools
JACPR
JAAR
Editors: Michelle Davies, Professor Jane Ireland,
Graham-Kevan and Doug Fry
Volume 12 Number 3, 2011, pp. 187-211
Editor: Kumba Jallow
55
Journal of
Journal of
Assistive Technologies
Business & Industrial
Marketing
Outstanding Paper
Outstanding Paper
EU deregulation and dealer-supplier relations
in automotive distribution
Short-term outcomes of communication aid
provision
Allard C.R. van Riel
Institute for Management Research,
Radboud University, Nijmegen, The Netherlands
Michael Clarke
Veronica Liljander
Caroline Newton
Hanken School of Economics, Helsinki, Finland
Jasmine Cherguit
Janjaap Semeijn
Chris Donlan
Faculty of Management Sciences,
Open University of the Netherlands, Heerlen,
The Netherlands
Developmental Psychology in the Developmental
Science Research Department, Psychology and
Language Sciences, University College London,
London, UK
Pia Polsa
Hanken School of Economics, Helsinki, Finland
Jannet A. Wright
Faculty of Health and Life Sciences,
De Montfort University, Leicester, UK
Abstract
Purpose – The automotive industry in the European Union (EU) faces a
sharply reduced regulatory environment, with Block Exemption (1400/
2002). Economists have predicted fundamental changes in the market
as a result of the modified Block Exemption. In this article, the aim is to
investigate how the relationship between a car dealer and its main
supplier (i.e. an OEM or its national representative), affects how the
dealer perceives threats and opportunities in this more competitive
environment.
Design/methodology/approach – Based on relationship marketing
theory, propositions about antecedents and consequences of
commitment to a supplier are formulated for the changing automotive
market. Data were collected from 413 car dealerships in Belgium, The
Netherlands and Finland, countries without domestic automobile brands.
Findings – Commitment to the main supplier is mainly driven by
satisfaction and trust. The more car dealers are committed to their main
supplier, the lower the threat they perceive from new intermediaries, and
the lower their intention to expand their business beyond the current
relationship. Commitment to their main suppliers also reinforces their
confidence in the future. This confidence in the future spurs dealers’
expansion plans within their current relationship.
Research limitations/implications – Longitudinal research would allow
better inferences about market evolution and causal sequences.
Practical implications – Satisfied and committed dealers seem
reluctant to make radical changes in their relationships and marketing
strategy, apparently being entrenched in traditional channel structures.
The modified Block Exemption could increase the average size of
dealerships, improve the competitive position of large dealers, accelerate
consolidation in the automotive distribution sector, and decrease
competition between traditional dealerships. Opportunities have been
created by the modified Block Exemption for new entrants to capitalize
on new market niches and customer categories. Multi-brand dealers
could use these opportunities to create a purchasing experience that
differentiates them from the traditional dealers.
Originality/value – Contributing to scarce research on complex channel
relationships within a captive distribution structure, this is the first
empirical study of the European car industry in the context of the
modified Block Exemption. It is also one of the few studies that takes the
perspective of the dealership.
Keywords Automotive industry, Europe, Regulation,
Relationship marketing, Supplier relations
Abstract
Purpose – The aim of this study is to explore short-term outcomes
of communication aid provision from the perspective of children with
complex communication needs.
Design/methodology/approach – A total of ten children were
interviewed at two time points. The first interviews took place before
or within two weeks of the arrival of a new communication aid. A
second follow-up interview was carried out between six and ten
weeks later. Initial interviews explored children’s views concerning
their ability to engage in school activities that they deemed
important but difficult to achieve. First interviews also examined
children’s self-perceptions related to their self-efficacy and selfesteem, and perceptions of others’ attitudes towards themselves.
Children’s views concerning the likely impact of the new
communication aid on taking part in activities and their self-concepts
were also explored. The follow-up interviews asked children to
reflect on the short-term impact of the new communication aid.
Findings – Children reported expected and unexpected positive
changes at follow-up. Notably, unanticipated and undesirable
changes were also reported.
Originality/value – The paper addresses the critical issue of early
outcomes following communication aid provision from the viewpoint
of children themselves.
Keywords Augmentative and alternative communication,
Children (age groups), Outcomes, Interviews, Views
JAT
JBIM
Editor: Chris Abbott
Volume 26 Number 2, 2011, pp. 115-31
Editor: Wesley J. Johnston
56
Journal of
Journal of
Children’s Services
Chinese Economic
and Foreign Trade
Studies
Outstanding Paper
Outstanding Paper
The age of criminal responsibility:
developmental science and human rights
perspectives
Growth and environmental pollution: empirical
evidence from China
George E. Halkos
Elly Farmer
Operations Research Laboratory and Department of
Economics, University of Thessaly, Volos, Greece
National Clinical Assessment & Treatment Service
(NSPCC), London, UK
Nickolaos G. Tzeremes
Department of Economics, University of Thessaly, Volos,
Greece
Abstract
Purpose – The minimum age of criminal responsibility (MACR) was
set at ten years old in 1963. Since then a deeper appreciation of
children’s rights and understanding of their unique capabilities and
experiences has been gained. This paper seeks to examine the
implications of these developments for our understanding of this
MACR.
Design/methodology/approach – Research is reviewed that
illuminates questions about children’s culpability, their competence
to participate in the criminal justice system (CJS) and the
consequences of criminalising them at a young age. Recent
understandings of how children’s rights apply to the MACR are also
summarised.
Findings – Developmental science and human rights perspectives
are inconsistent with a MACR no younger than 12 years.
Originality/value – The paper is one of the first to extensively apply
developmental science research to the MACR. The author finds that
although a just and rehabilitative CJS may be achievable in the case
of most adolescent defendants, this is an unrealistic goal for
younger children who instead require a welfare-based system that
addresses underlying causes of antisocial behaviour, facilitates
accountability and ensures child protection.
Keywords Criminal justice, Human rights, Youth
Abstract
Purpose – The rapid economic growth of China has attracted the
attention of economists, researchers and politicians. China is one of
the largest economies in the world, with its gross domestic product
(GDP) rising on an average above 9 percent. This economic growth
is considered responsible for environmental degradation, which
appears to be the most significant problem that economic growth
causes. The purpose of this paper is to explore China’s carbon
emissions during 1960-2006, focusing on the role of growth, trade
and the value added by various sectors.
Design/methodology/approach – Using time series data, this
paper investigates China’s carbon emissions during 1960-2006,
with particular focus on the direct role of growth and in connection to
trade and the value added by various sectors such as agriculture,
industry and services.
Findings – The authors’ empirical results indicate the presence of
an inverted U-shaped curve between CO2 emissions and growth
represented by the GDP per capita. Trade seems to be an important
determinant in this relationship.
Practical implications – Such empirical findings provide evidence
for policy implications regarding the role of growth, trade and the
value added by the various sectors of the economy on
environmental degradation.
Originality/value – This study is the first effort to explore the
associated implications of growth, trade and the effect of the various
sectors’ value added on environmental damage in an environmental
Kuznets curve framework.
Keywords China, CO2 emissions, Economic growth,
Environmental Kuznets curve, Pollution, Trade
JCEFTS
JCS
Editors: Guijun Lin, Zhongxiu Zhao, Chengqi Wang
and John Gong
Editors: Nick Axford and Michael Little
57
Journal of
Journal of
Chinese
Entrepreneurship
Chinese Human
Resource
Management
Outstanding Paper
Chinese entrepreneurs: motivations, success
factors, problems, and business-related stress
Outstanding Paper
Hung M. Chu
Business ethics and workplace guanxi in
Chinese SOEs: a qualitative study
Department of Management, West Chester University,
West Chester, Pennsylvania, USA
Jessica Li
Orhan Kara
Department of Education Policy, Organization and
Leadership, University of Illinois at Urbana-Champaign,
Champaign, Illinois, USA
Economics and Finance Department,
West Chester University, West Chester,
Pennsylvania, USA
Jean Madsen
Xiaowei Zhu
Department of Educational Administration and Human
Resource Development, Texas A&M University,
College Station, Texas, USA
Department of Management, West Chester University,
West Chester, Pennsylvania, USA
Kubilay Gok
Abstract
Faculty of Management, University of Lethbridge,
Lethbridge, Canada
Purpose – The purpose of this paper is to examine Chinese
employees’ perceptions on their ethical decision making in relation
to the workplace guanxi context in state-owned enterprises (SOE).
Design/methodology/approach – Using a qualitative method, two
rounds of interviews were conducted with 18 participants in two
SOEs ‘‘to explore Chinese employees’’ ethical perceptions and
experiences in the workplace. A qualitative thematic strategy was
adopted to analyze and interpret the data.
Findings – The authors identified three major themes on SOE
employees ethical decision making in relation to workplace guanxi:
the ethical self; malleable ethical standards; and submission to
authority. The authors derived a conceptual framework to outline the
relationship between the invisible hand of guanxi and the SOE
employees’ ethical decision making.
Originality/value – The paper contributes to the business ethics
literature by presenting a three-dimensional profile and a conceptual
framework for Chinese business ethics research. It provides an indepth understanding of a complex dynamics of guanxi and its
impact on employees’ ethical decision-making behavior.
Keywords Business ethics, China, Decision making,
Employee attitudes, Employee behaviour, guanxi, SOE employees,
SOE organizations, State-owned enterprises
Abstract
Purpose – This article aims to investigate motivations, success factors,
problems, and business-related stress of entrepreneurs in small- and
medium-sized enterprises and relates them to the success of the
Chinese entrepreneurs.
Design/methodology/approach – A total of 196 entrepreneurs in
Beijing, Shanghai, and Guangzhou were randomly selected for a survey,
which was analyzed to determine motivations, success factors,
problems, and business-related stress by gender. Ordered logit models
were applied to motivation and success factors.
Findings – Results showed that 68 percent were male and 32 percent
female. The average age of the entrepreneurs was about 32 years old
and time devoted to their business was almost 45 hours per week. Of the
total respondents, 56 percent were married and 44 percent single. When
asked to indicate their motives for business ownership, these
entrepreneurs suggested that increasing income, becoming their own
boss, and to prove that they can succeed were the most important
reasons. Reputation for honesty, providing good customer services, and
having good management skills were reported to be necessary
conditions for business success. Friendliness to customers and hard
work were also critical for high-performance enterprises. Among the
problems encountered by entrepreneurs, unreliable/undependable
employees were the most critical. Intense competition and lack of
management training also proved to be great challenges for Chinese
entrepreneurs.
Practical implications – Policy makers can strengthen its small
business entrepreneurs by promoting the factors that lead to
entrepreneurs’ success, such as the ability to manage personnel and
management skills through business outreach services provided by
universities, government agencies, and nonprofit organizations. In
addition, the government has the ability to simplify the tax system, and
reduce payroll taxes. Technical assistance in areas such as market
research, human resources management, and technological support
should be provided to small business owners.
Originality/value – This study applied to Chinese entrepreneurs in
addition to an extensive analysis of the factors that affect motivations,
success, problems, and business stress.
Keywords Entrepreneurs, Small enterprises,
Motivation (psychology), Business development, Stress, China
JCE
JCHRM
Editor: Jun Li
Editor: Greg Wang
58
Journal of
Journal of
Communication
Management
Consumer Marketing
Outstanding Paper
Outstanding Paper
A history of Republican public relations in
Northern Ireland from ‘‘Bloody Sunday’’ to the
‘‘Good Friday Agreement’’
The grey awakening: a South African
perspective
Justin Beneke
Ian Somerville
Nicole Frey
Andy Purcell
Ruth Chapman
School of Communication, University of Ulster,
Newtownabbey, UK
Nontuthuzelo Mashaba
Tatum Howie
Abstract
Purpose – The purpose of this paper is to examine the public
relations strategies of the IRA (Irish Republican Army) and their
political wing Sinn Féin, throughout the historical period known as
the Northern Ireland ‘‘Troubles’’.
Design/methodology/approach – This study uses semi-structured
Õlite interviews as its primary data. The study structures a historical
account of the development of republican public relations around
three main phases: the ‘‘propaganda of the deed’’ phase; the
development of political public relations phase; and the peace
process phase.
Findings – Much previous research traces a common trajectory for
terrorist organisations, where they begin with large-scale
‘‘propaganda of the deed’’ activities, and then move toward more
typical PR activities when their ‘‘message’’ begins to be heard. The
findings suggest that this is only partially true for the republican
movement. Previous research also claims that peace settlements
virtually never acknowledge the demands of terrorist groups.
However, the findings indicate that the republican movement, via
the use of skilful public relations techniques and disciplined internal
organisational communication, pushed itself to the forefront and
remained central in the efforts to develop a peace process.
Research limitations/implications – The study draws on interview
data with a small group (six) of republican strategists, all of whom
where involved in some capacity in public relations activities. While
it is not claimed that they represent the views of the whole
republican movement on the issues discussed, they do arguably
represent the views of a ‘‘dominant coalition’’. Future research could
usefully investigate the public relations of power sharing since the
Good Friday Agreement.
Originality/value – Previous approaches to analysing the subject of
public relations and terrorism have tended to regard it as an activity
engaged in by psychopaths or criminals. This paper’s starting-point
is to problematise this definition of ‘‘terrorism’’ and at the same time
widen the application of the term to include State actors. In this
regard, it is in opposition to much current Western media,
governmental and academic usage of the term. This research also
differs from most other studies of terrorism in the public relations
literature, in that it uses élite interviews as its primary source of data.
Keywords Agreements, History, Human rights, Northern Ireland,
Peace, Political parties, Propaganda, Public relations, Terrorism
School of Management Studies, University of Cape Town,
Cape Town, South Africa
JCOM
JCM
Volume 15 Number 3, 2011, pp. 192-209
Editors: Magda Pieczka and Anne Gregory
Volume 28 Number 2, 2011, pp. 114-24
Editor: Richard C. Leventhal
Abstract
Purpose – This article is the culmination of an exploratory study into
the mature market (defined as over the age of 55) in South Africa.
The article aims to focus on the mature market’s media
consumption, perception of portrayal in the media, adoption of
technology, and outlook on life – all of which influence their
spending patterns in their twilight years.
Design/methodology/approach – The study gained an
international perspective of the mature market through the literature
on the subject. Empirical analysis of the South African market was
thereafter conducted through a lifestyle survey of 117 respondents
living in metropolitan areas. The data were imported into – and
analysed using – Statistica for descriptive and clustering purposes.
Findings – The mature market is, unsurprisingly, most in favour of
traditional media channels. To this end, television, radio, magazines
and newspapers still remain an effective means to communicate
with this market. Use of mobile phones and the internet was
observed – although in a limited sense. A negative attitude towards
advertising was observed on the whole, with individuals within this
cohort feeling neglected in favour of younger consumers. The
variables Age, Income, living standard measure (LSM) groupings
and Internet usage, when utilised in conjunction, appear to be an
effective differentiator of the mature market in South Africa. Three
lifestyle clusters were discovered by the study, namely: Old
optimists, Young up-beats, and Younger opinionists.
Originality/value – It has been established that the mature market
is a lucrative one for retailers. However, the majority of studies have
been focused on developed nations such as the UK and the USA.
This study brings about an emerging market perspective.
Keywords Older consumers, Consumer behaviour, Perception,
Communication management, Market segmentation, South Africa
59
Journal of
Journal of
Corporate Real Estate
Cultural Heritage
Management and
Sustainable
Development
Outstanding Paper
Outstanding Paper
The impact of generational differences on the
workplace
Why development needs culture
Francesco Bandarin
Barry P. Haynes
ADG/CLT, UNESCO, Paris, France
Sheffield Hallam University, Sheffield, UK
Jyoti Hosagrahar
Sustainable Urbanism, Columbia University,
New York, USA
Abstract
Purpose – The aim of this paper is to explore workplace
implications of the changing workforce demographic.
Design/methodology/approach – The author identifies the
different generations in today’s workforce. The workplace
expectations of the different generations are explored.
Findings – Corporate real estate (CRE) managers need to
establish the different needs of the different generations. In addition,
the CRE manager needs to create an environment that allows all
generations to coexist in the same workplace.
Practical implications – CRE managers can use the information to
assist in alignment of their workplace to the different generational
expectations of the workforce.
Originality/value – The paper fills a void by evaluating office
occupiers’ workplace preferences based on age.
Keywords Age groups, Demographics, Employees, Real estate,
Social stratification
Frances Sailer Albernaz
Culture Sector, UNESCO, Paris, France
Abstract
Purpose – The purpose of this paper is to account for and to justify
the UN’s recent appeal to ‘‘all Member States, intergovernmental
bodies, organizations of the United Nations system and relevant
non-governmental organizations [. . .] to ensure a more visible and
effective integration and mainstreaming of culture in development
policies and strategies at all levels’’.
Design/methodology/approach – The paper delves into the
history of ideas leading up to the UN’s belated recognition of
culture’s influence (a full ten years into the implementation of the
Millennium Development Goals (MDGs)). It shows how the postSecond World War intuitions embraced in UNESCO’s Constitution
matured in the course of the nation-building and decolonization
processes that have given way to today’s context of advanced
globalization.
Findings – Against that background, rising international awareness
of the issues involved in the environment-development nexus
conspired with growing concern for the safeguarding of world
heritage and cultural diversity, finally culminating in the
establishment of specific international standards that call for
sustainable, integrated approaches to development.
Originality/value – Drawing from UNESCO’s experience, the paper
provides compelling evidence in support of the idea that culture,
creative industries and cultural heritage contribute a great deal to
development, in terms not only of quantitative economic growth
(income, employment), but also of qualitative standards of equity
and well-being. In light of such criteria, examples are offered and
plans are laid out for concerted action in view of attaining the
Millennium Development Goals in 2015 and of building on from
there.
Keywords Culture, Heritage, International cooperation,
Sustainable development
JCRE
JCHMSD
Volume 13 Number 2, 2011, pp. 98-108
Editor: Clare Eriksson
Editors: Ana Pereira Roders and Ron van Oers
60
Journal of
Journal of
Documentation
Economic Studies
Outstanding Paper
Outstanding Paper
The modernity of classification
The operational performance of UK airlines:
2002-2007
Jens-Erik Mai
Faculty of Information, University of Toronto, Toronto,
Canada
A. George Assaf
Abstract
Alexander Josiassen
University of Massachusetts-Amherst, Amherst,
Massachusetts, USA
Purpose – The purpose of this paper is to explore the modernity of
current classification theory and work, and outline a foundation for
moving classification toward a late-modern conception.
Design/methodology/approach – The paper examines the
conceptual foundation for current modern classification work,
provides critical analysis of that approach, and outlines three
conflicts with modernity that shape the path out of the
consequences of modernity.
Findings – The paper presents an understanding of classification
that establishes classification on a late-modern epistemology, and it
lays the contours of how to reclaim the intellectual core of
classification theory and work.
Originality/value – The paper establishes a foundation for
rethinking classification work, outlines consequences of current
mainstream work, and provides concept for developing late-modern
classification theory and practice.
Keywords Classification, Epistemology, Late-modernity, Modernity,
Philosophical concepts
The Centre for Tourism and Services Research (CTSR),
Victoria University, Melbourne, Australia
Abstract
Purpose – The purpose of this paper is to measure the efficiency of
UK airlines in light of all the recent industry challenges.
Design/methodology/approach – The study measured the
technical efficiency of airlines through the innovative data
envelopment analysis (DEA) bootstrap methodology.
Findings – Results based on a sample of recent input/output data
indicated that the efficiency of UK airlines has continuously declined
since 2004 to reach a value of 73.39 per cent in 2007. Factors which
were found to be significantly and positively related to technical
efficiency variations include airline size and load factor. The paper
also highlights that factors such as increase in oil price and fierce
market competition were also potential inefficiency determinants.
Practical implications – The findings of this paper provide a fresh
link between airline performance and the current industry
characteristics. UK airlines also have a major role in the European
and international aviation sector, and thus a reflection on their
efficiency could be of interest to private and public policy makers.
Originality/value – The paper focuses on a recent period and thus
provide a fresh efficiency assessment of the airline industry. The
study also extends the limited literature available on UK airlines.
Keywords Airlines, Data analysis, Performance management,
United Kingdom
JD
JES
Volume 67 Number 4, 2011, pp. 710-30
Editor: David Bawden
Editor: Mohsen Bahmani-Oskooee
61
Journal of
Journal of
Educational
Administration
Engineering, Design
and Technology
A. Ross Thomas Award
Outstanding Paper
This award is named after A. Ross Thomas who made a
significant contribution to the reputation and quality of the
Journal of Educational Administration during his
editorship from 1979 until 2011.
Factors influencing the adaptive re-use of
buildings
Peter Bullen
Outstanding Paper
Peter Love
Department of Construction Management,
Curtin University of Technology, Perth, Australia
Principals’ capability in challenging
conversations: the case of parental complaints
Abstract
Purpose – Adaptive re-use enables a building to suit new
conditions. It is a process that reaps the benefit of the embodied
energy and quality of the original building in a sustainable manner.
Initiatives to improve the sustainability of buildings have tended to
focus on new construction projects rather than existing ones. One
reason is the tendency to regard old buildings as products with a
limited useful life that have to be eventually discarded and
demolished. Much of the existing building stock will still be in use for
another 100 years. Thus, there is a need to develop policy and
strategies that encourage adaptive re-use and the ongoing
sustainability of building stock. The purpose of this paper is to
provide a comprehensive review of the factors influencing the
decision to adopt an adaptive re-use strategy.
Design/methodology/approach – Adaptive re-use is beginning to
receive attention, yet there is a lack of consensus as to whether it is an
appropriate strategy for meeting the changing needs and demands of
developers, occupiers and owners for existing building stock.
Considering the limited published research on adaptive re-use in
buildings, particularly in the context of sustainability, a comprehensive
review of the normative literature is undertaken to determine the
factors influencing the decision-making process for its use.
Findings – It is revealed that the major drivers for adaptive focus on
lifecycle issues, changing perceptions of buildings, and
governmental incentives. The barriers to re-use, on the other hand,
include a perception of increased maintenance costs, building
regulations, inertia of development criteria and the inherent risk and
uncertainty associated with older building stock. The identification of
drivers and barriers has enabled a balanced view of the adaptive reuse debate to be presented.
Research limitations/implications – The paper concludes that more
empirical research is required to examine the role of adaptive re-use in
the context of its contribution to sustainability if it is to become an
effective strategy that drives the formulation of public policy for
addressing the issues associated with existing building stock.
Practical implications – The research identifies key adaptive re-use
issues that need to be addressed by policy makers, developers and
owners during the formative stages of the design process so that
efforts toward sustainability can be ameliorated. Addressing a
building’s adaptive re-use will significantly reduce whole life costs,
waste and lead to the improved building functionality.
Originality/value – This paper provides policy makers and key
decision makers with the underlying factors that need to be
considered when implementing an adaptive re-use policy as part of
their sustainability strategy.
Keywords Buildings, Sustainable development
Viviane M.J. Robinson
Deidre M. Le Fevre
Faculty of Education, The University of Auckland,
Auckland, New Zealand
Abstract
Purpose – Positively engaging parents who have concerns about
their children’s schooling is a key part of effective educational
leadership. The purpose of this paper is to use empirical research
on complaint interactions and interpersonal effectiveness to develop
and trial an assessment of principals’ interpersonal effectiveness in
challenging conversations with parents. The paper presents
descriptive data about principals’ level of skill in one such type of
conversation.
Design/methodology/approach – A complaint scenario was
written and an actor trained to play the role of the parent during a
videotaped conversation with each of 30 newly appointed principals.
The tapes were transcribed and assessed on six dimensions of
interpersonal effectiveness. A code book was written which included
definitions of each dimension, a five-step progression on each
dimension, coding rules and examples. The actor also provided
ratings of the effectiveness of each principal.
Findings – The findings indicated that the principals were, on
average, more skilled in advocating their own position than in deeply
inquiring into and checking their understanding of the views of the
parent. Many had difficulty respectfully challenging the parent’s
assumptions about the situation and reaching a shared
understanding of what to do next.
Originality/value – The paper provides rarely obtained behavioural
data about the interpersonal skills of school leaders and provides a
strongly grounded theoretical framework for analysing these skills.
Detailed suggestions are made about how further research can
contribute to both the evaluation and development of the
interpersonal skills required to achieve positive outcomes from
challenging conversations.
Keywords Conversation, New Zealand, Parents, Principals,
Problem solving, Schools
JEA
JEDT
Volume 49 Number 3, 2011, pp. 227-55
Editor: A. Ross Thomas
Editor: Theo C. Haupt
62
Journal of
Journal of
Enterprise Information
Management
Enterprising
Communities: People
and Places in the
Global Economy
Outstanding Paper
Outstanding Paper
The policy-practice nexus of electronic health
records adoption in the UK NHS: an institutional
analysis
Sources of enterprise success in Amish
communities
Donald B. Kraybill
Wendy L. Currie
David J. Finnegan
Elizabethtown College,
Young Center for Anabaptist and Pietist Studies,
Elizabethtown, Pennsylvania, USA
Warwick Business School, University of Warwick,
Coventry, UK
Steven M. Nolt
Abstract
History and Political Science Department,
Goshen College, Goshen, Indiana, USA
Purpose – This paper seeks to report the findings from a sevenyear study on the UK National Health Service on the introduction of
an electronic health record for 50 million citizens. It explores the
relationship between policy and practice in the introduction of a
large-scale national ICT programme at an estimated value of
£12.4bn.
Design/methodology/approach – Using a longitudinal research
method, data are collected on the policy-practice nexus. The paper
applies institutional theory using a conceptual model by Tolbert and
Zucker on the component processes of institutionalisation.
Findings – The findings suggest that institutional forces act as a
driver and an inhibitor to introducing enabling technologies in the
health-care environment. A process analysis shows that, as
electronic health records force disruptive change on clinicians,
healthcare managers and patients, culturally embedded norms,
values and behavioural patterns serve to impede the
implementation process.
Research limitations/implications – This research is limited in its
generalisability to national, regional and local ICT implementations
due to the complexity of the policy and practical issues at stake.
Despite the longitudinal research approach, the use of institutional
theory can only offer a flavour of how institutionalised values, norms
and behaviours influence health IT policy and practice.
Practical implications – The paper demonstrates the complexity of
translating centralised ICT policy in healthcare to practical solutions
for clinicians and other stakeholders. It shows how a large-scale ICT
programme based on procurement of technology is unlikely to
succeed where important issues of user engagement and a sound
‘‘business case’’ have not been achieved.
Originality/value – This research contributes to the theoretical
literature on institutionalism by addressing the dichotomy between
institutional and technical environments. While technology is often
discussed in isolation of an institutional process, it may become
embedded in organisational practices, reaching a process of
sedimentation (institutionalisation) or fail to take hold and fade from
view.
Keywords Communication technologies, Databases,
National Health Service, United Kingdom
Erik J. Wesner
JEIM
JEC
Volume 24 Number 2, 2011, pp. 146-70
Editor: Zahir Irani
Editors: Leo-Paul Dana and Dafna Kariv
Elizabethtown College,
Young Center for Anabaptist and Pietist Studies,
Elizabethtown, Pennsylvania, USA
Abstract
Purpose – This research project aims to investigate Amish small
businesses in North America to determine their success rate and
the factors that explain their vitality. Amish entrepreneurs have
developed some 10,000 small businesses despite taboos on motor
vehicles, electricity, computers, the internet, and education. A
theoretical model consisting of five types of socio-cultural capital
(human, cultural, social, religious, and symbolic) was
conceptualized to explain and interpret the success of Amish
enterprises. The model includes capital deficits that identify the
hurdles that successful enterprises must overcome.
Design/methodology/approach – The research employed
qualitative ethnographic methods that included participant
observation, face-to-face interviews with business owners in eight
states, and document analysis.
Findings – The paper finds that Amish businesses have a success
rate above 90 percent, which is much higher than that of other
American small businesses. Five types of socio-cultural capital
(human, cultural, social, religious, and symbolic) account for the
high success rate of Amish enterprises.
Research limitations/implications – The qualitative methods do
not permit quantitative analysis or tracking the performance of
businesses over an extended period of time.
Practical implications – Understanding the importance of sociocultural capital assets and deficits for business success is critical for
entrepreneurs, consultants, and scholars.
Originality/value – The five concepts of socio-cultural capital
assets and deficits are a significant expansion of traditional social
capital theory. These concepts offer a rich resource for
understanding small business failure and success and merit
inclusion in future research. Religious and symbolic capitals are
especially pertinent for understanding enterprise building in religious
and ethnic communities.
Keywords Business enterprise, Entrepreneurs, North America,
Social capital
63
Journal of
Journal of
European Real Estate
Research
Facilities Management
Outstanding Paper
Outstanding Paper
Benchmarking and valuation issues in
measuring depreciation for European office
markets
Benchmarking operation and maintenance
costs of French healthcare facilities
Samer Sliteen
Neil Crosby
Scientific and Technical Centre for Building/CSTB,
IRG Marne La Vallée, University Paris-Est, Paris, France
School of Real Estate and Planning,
Henley Business School, University of Reading,
Reading, UK
Halim Boussabaine
School of Architecture, University of Liverpool,
Liverpool, UK
Steven Devaney
University of Aberdeen Business School, Aberdeen, UK
Orlando Catarina
Vicki Law
Scientific and Technical Centre for Building/CSTB,
Paris, France
School of Real Estate and Planning,
Henley Business School, University of Reading,
Reading, UK
Abstract
Purpose – The purpose of this paper is to present a benchmarking
study of operation and maintenance costs of French healthcare
facilities between 2008 and 2009. The investigation presents
findings using quantitative methods, including cumulative frequency
and descriptive statistics. The purpose also is to highlight and
capture the performance profile of long-term hospitals, using several
operational cost drivers.
Design/methodology/approach – A literature review revealed that
there are no studies on the benchmarking of operation or
maintenance costs of health facilities in France. Operational cost
drivers reported in literature from other countries were used as the
underlying constructs for this research, with a view to generating a
benchmarking framework for the health assets in the data sample.
The data were extracted from the databases of the hospitals
concerned. Some of the data were collected via interviews and
questionnaires. Statistical analysis was carried out to investigate
and generate potential benchmarking cost curves. Potential
operational cost drivers were extracted and used to develop
cumulative frequency curves for benchmarking purposes.
Findings – The authors found that cost per bed ratio can be used
as an efficient metric to classify health facilities into similar to data
sets. The results also show that the operational costs of utilities,
maintenance and operations and maintenance staff correlate
positively and significantly with the square meter of floor area. This
relationship indicates that 82 per cent of the operational
performance can be explained by this linear relationship. However,
it was found that the relationship between the total of operational
costs per square meter with the floor is negatively correlated and
surprisingly only explains 41 per cent of the performance of the
health asset operational cost variation in the data sample.
Originality/value – The paper presents the first metric
benchmarking method in France which allows health facility
managers in France to evaluate and develop operational strategies,
with a view to reducing the costs burden.
Keywords Benchmarking, Energy costs, France, Health facilities,
Hospitals, Operating costs, Waste cost
Abstract
Purpose – The paper addresses the practical problems which
emerge when attempting to apply longitudinal approaches to the
assessment of property depreciation using valuation-based data.
These problems relate to inconsistent valuation regimes and the
difficulties in finding appropriate benchmarks.
Design/methodology/approach – The paper adopts a case study
of seven major office locations around Europe and attempts to
determine ten-year rental value depreciation rates based on a
longitudinal approach using IPD, CBRE and BNP Paribas datasets.
Findings – The depreciation rates range from a 5 per cent PA
depreciation rate in Frankfurt to a 2 per cent appreciation rate in
Stockholm. The results are discussed in the context of the
difficulties in applying this method with inconsistent data.
Research limitations/implications – The paper has
methodological implications for measuring property investment
depreciation and provides an example of the problems in adopting
theoretically sound approaches with inconsistent information.
Practical implications – Valuations play an important role in
performance measurement and cross border investment decision
making and, therefore, knowledge of inconsistency of valuation
practice aids decision making and informs any application of
valuation-based data in the attainment of depreciation rates.
Originality/value – The paper provides new insights into the use of
property market valuation data in a cross-border context, insights
that previously had been anecdotal and unproven in nature.
Keywords Depreciation, Europe, Office buildings, Rental value
JERER
JFM
Editor: Stanley McGreal
Editor: Michael R. Pitt
64
Journal of
Journal of
Family Business
Management
Fashion Marketing
and Management
Outstanding Paper
Outstanding Paper
The importance of the family system in family
business
Fashion value brands: the relationship between
identity and image
Ramona K. Zachary
Jill Ross
Baruch College, The City University of New York,
New York, New York, USA
Rod Harradine
Teesside University Business School,
Teesside University, Middlesbrough, UK
Abstract
Purpose – Most researchers overlook the family system in the
pursuit of family business studies and research. They mistakenly
have assumed that the study of only the family business is sufficient
to understand the influence and effect of the family itself. The
importance the family system is documented as well as the
evolution of family business as a field of study and various family
business definitions. Conceptualizations of the family business are
critiqued and the Sustainable Family Business Theory (SFBT) is
presented relative to its board and detailed emphasis on the family
system. This paper aims to address these issues.
Design/methodology/approach – This article is a review of
previous family business research including specific conceptual
models developed in the literature, particularly relevant to the
inclusion of the family system.
Findings – Few researchers examine the family system in detail but
those that do are reviewed and discussed.
Research limitations/implications – Research, teaching and
practice must be conducted with the recognition of the family system
relative to the family business.
Social implications – Recognizing the family system for its unique
social contributions will have impact on future research, teaching,
and practice.
Originality/value – This review of previous research offers
researchers a broader and comprehensive view of the family
business, which is inclusive of the family system, as well as the
business system and their respective interactions. Researchers,
educators, and practitioners will benefit from this paper.
Keywords Family business, Family life
Abstract
Purpose – This study seeks to develop previous research into
value branding by investigating potential misalignments between
brand identity as intended by the brand owner, and the way in which
the brand image is perceived by young consumers.
Design/methodology/approach – Kapferer’s model was used to
create a detailed brand identity for a value fashion brand. A survey
of 150 business students provided a map to identify any gaps
between the intended and perceived brand image. Theoretical
concepts underpinning the paper include value branding and the
relationship between brand identity and brand image.
Findings – A marked difference was observed in the way in which
value brands are intended and how they are perceived; these
misalignments may have significant implications. In particular,
young consumers’ perceptions of value brands’ fashion content
could create barriers during decision making. However, the
relationship facet indicates potential for developing lifelong loyalty
from the sample.
Research limitations/implications – The research provided a
visual map of perceived brand image to allow comparison between
identity and image. A longitudinal study could identify how attitudes
might change throughout the purchasing life of the sample group.
Practical implications – It was found that the brand owner needed
to develop and effectively communicate the reflection element of
brand identity to improve the perception of how the typical customer
is viewed by others.
Originality/value – The relationship between brand identity and
brand image is particularly important in the value fashion sector.
Although some research has been undertaken in this field, it mainly
relates to how corporate brands are perceived, while this study
focuses on the product level.
Keywords Brand identity, Brand image, Fashion, Value brands,
Young consumers
JFBM
JFMM
Editors: Lorna Collins and Nicholas O’Regan
Volume 15 Number 3, 2011, pp. 306-25
Editor: Steven George Hayes
65
Journal of
Journal of
Financial Crime
Financial Economic
Policy
Outstanding Paper
Outstanding Paper
Aligning anti-money laundering, combating of
financing of terror and financial inclusion:
questions to consider when FATF standards
are clarified
International comparisons of bank regulation,
liberalization, and banking crises
Puspa Amri
School of Politics and Economics,
Claremont Graduate University, Claremont,
California, USA
Louis de Koker
Deakin University, Waurn Ponds, Australia
Apanard P. Angkinand
Abstract
Milken Institute, Santa Monica, California, USA
Purpose – The purpose of this paper is to identify key questions
that should be addressed to enable the Financial Action Task Force
(FATF) to provide guidance regarding the alignment of anti-money
laundering, combating of financing of terror and financial inclusion
objectives.
Design/methodology/approach – The paper draws on relevant
research and documents of the FATF to identify questions that are
relevant to consider when it formulates guidance regarding the
alignment between financial integrity and financial inclusion
objectives.
Findings – The FATF advises that its risk-based approach enables
countries and institutions to further financial inclusion. It is, however,
not clear what the FATF means when its uses the terms ‘‘risk’’ and
‘‘low risk’’. It is also unclear whether current proposals for financial
inclusion regulatory models will necessarily limit money laundering
(ML) aswell as terror financing risks to levels that can be described
as ‘‘low’’. The FATF will need to clarify its own thinking regarding low
money laundering and low terror financing risk before it will be able
to provide clear guidance to national regulators and financial
institutions.
Originality/value – This paper was drafted to inform current FATF
discussions regarding guidance on financial inclusion. The
questions are relevant to all stakeholders in financial regulation.
Keywords Terrorism, Money laundering, Financial inclusion,
Financing of terrorism, Customer due diligence
Clas Wihlborg
Argyros School of Business and Economics,
Chapman University, Orange, California, USA
Abstract
Purpose – The recurrence of banking crises throughout the 1980s
and 1990s, and in the more recent 2008-09 global financial crisis,
has led to an expanding empirical literature on crisis explanation
and prediction. The purpose of this paper is to provide an analytical
review of proxies for and important determinants of banking crisescredit growth, financial liberalization, bank regulation and
supervision.
Design/methodology/approach – The study surveys the banking
crisis literature by comparing proxies for and measures of banking
crises and policy-related variables in the literature. Advantages and
disadvantages of different proxies are discussed.
Findings – Disagreements about determinants of banking crises
are in part explained by the difference in the chosen proxies used in
empirical models. The usefulness of different proxies depends partly
on constraints in terms of time and country coverage but also on
what particular policy question is asked.
Originality/value – The study offers a comprehensive analysis of
measurements of banking crises, credit growth, financial
liberalization and banking regulations and concludes with an
assessment of existing proxies and databases. Since, the review
points to the choice of proxies that best fit specific research
objectives, it should serve as a reference point for empirical
researchers in the banking crisis area.
Keywords Banking, Financial crisis, Financial economics,
Financial institutions, Financial markets, Financial services,
Government policy, International financial markets, Regulation
JFC
JFEP
Volume 18 Number 4, 2011, pp. 361-86
Editor: Barry A.K. Rider
Editors: John Jahera and James Barth
66
Journal of
Journal of
Financial
Management of
Property and
Construction
Financial Regulation
and Compliance
Outstanding Paper
Outstanding Paper
Motivation and incentives in relational contracts
Learning from pondlife and fishermen: towards
a modular financial services industry
Joel W. Darrington
Aidan Walsh
Real Estate and Construction Section,
Hanson Bridgett LLP, Sacramento, California, USA
EMEIA Financial Services Office, Ernst & Young,
Dublin, Ireland
Gregory A. Howell
Lean Construction Institute, Ketchum, Idaho, USA
Abstract
Purpose – Haldane has suggested that modularity would add
sustainability to the financial system. The purpose of this paper is to
suggest a route by which such modularity might be achieved.
Design/methodology/approach – The paper attempts to explore
the micro-foundations of regulatory regimes as rule bound orders
and demonstrate that externally imposed rules may not be
absolutely necessary to constrain the behaviour of individuals or
organisations. Voluntarily self-agreed rules may allow for greater
communication and monitoring among the participants in a group.
This in turn can result in greater sustainability. The paper uses
examples from the work of Ostrom on sustainable common-pool
resources to support this view. Examples are also given from the
financial services industry.
Findings – The paper suggests that non-legislative, informal rules
of behaviour may be a useful source of constraining unsustainable
behaviour in the financial services industry. In turn these selfenforcing rule-bound regimes may facilitate one feature of
sustainable systems – modularity.
Practical implications – The paper suggests that stakeholders in
financial systems may find it useful, on a bottom-up basis, to
facilitate the creation of groups of financial institutions that would
create and then adhere to self-enforcing rules that could result in
sustainable practices.
Originality/value – The originality of the paper is on the focus on
self-created and self-enforced rule-following and on using the work
of Ostrom in a financial services setting.
Keywords Financial institutions, Financial services, Modularity,
Regulation, Rules, Self-enforced, Sustainability, Voluntary
Abstract
Purpose – Lean projects seek to optimise the project rather than its
parts and to maximize value to the customer. To better align the
behaviour of project participants with a Lean project delivery model,
the purpose of this paper is to argue for compensation structures
that better address the economic and non-economic motives that
impact project performance.
Design/methodology/approach – Social science research
increasingly shows that non-economic human motives play a key
role in job performance and that they interact in complicated ways
with economic incentives. By reviewing and extrapolating from
relevant literature, this paper explores certain key non-economic
human motives and their impact on project performance, how these
non-economic motives interact with economic incentives, and
strategies for structuring effective incentives.
Findings – The paper identifies certain contract incentive principles
that the authors believe should promote non-economic motivation.
Research limitations/implications – The paper provides a starting
point for further research regarding compatibility of incentives with
non-economic motives on Lean projects. In particular, more
research is needed on the applicability of the social science findings
to corporate entities.
Practical implications – The paper suggests that traditional
compensation systems are ill-suited to project-optimised behaviour.
Originality/value – This paper provides important insight into the
problems of traditional compensation systems for construction
projects and offers both concepts and strategies that could better
align economic incentives with project-optimised behaviour.
Keywords Construction industry, Incentives (psychology),
Project management
JFMPC
JFRC
Editor: Akintola Akintoye
Volume 19 Number 4, 2011, pp. 312-22
Editor: Kevin Keasey
67
Journal of
Journal of
Health Organization
and Management
Historical Research in
Marketing
Outstanding Paper
Outstanding Paper
A new workforce in the making? A case study
of strategic human resource management in a
whole-system change effort in healthcare
Historical methodology: the perspective of a
professionally trained historian turned
marketer
Fraser Macfarlane
Ronald A. Fullerton
School of Management, University of Surrey,
Guildford, UK
Toms River, New Jersey, USA
Trisha Greenhalgh
Abstract
Purpose – The paper’s aim is to explain historical methodology in a
marketing context.
Design/methodology/approach – The paper draws on the
author’s personal experience, being trained in the history method
and using the historical method.
Findings – An awareness of time contexts and complex change is
essential, so too is an appreciation of primary sources (as defined
by historians). Reading the present into the past (anachronism) is to
be avoided, and the interpretation and explanation of events are
essential to good history.
Originality/value – The paper represents the author’s own personal
experience.
Keywords Anachronism, Critical analysis, Economic history,
Historical method in marketing, Interpretation, Marketing,
Primary vs secondary sources, Time and change
University College London, London, UK
Charlotte Humphrey
Jane Hughes
King’s College London, London, UK
Ceri Butler
University College London, London, UK
Ray Pawson
University of Leeds, Leeds, UK
Abstract
Purpose – This paper seeks to describe the exploration of human
resource issues in one large-scale program of innovation in
healthcare. It is informed by established theories of management in
the workplace and a multi-level model of diffusion of innovations.
Design/methodology/approach – A realist approach was used
based on interviews, ethnographic observation and documentary
analysis.
Findings – Five main approaches (‘‘theories of change’’) were
adopted to develop and support the workforce: recruiting staff with
skills in service transformation; redesigning roles and creating new
roles; enhancing workforce planning; linking staff development to
service needs; creating opportunities for shared learning and
knowledge exchange. Each had differing levels of success.
Practical implications – The paper includes HR implications for the
modernisation of a complex service organisation.
Originality/value – This is the first time a realist evaluation of a
complex health modernisation initiative has been undertaken.
Keywords Change management, Health services,
Human resource management
JHOM
JHRM
Editors: Suzanne Robinson and Helen Dickinson
Editor: Brian Jones
68
Journal of
Journal of
Human Resource
Costing & Accounting
Humanitarian
Logistics and Supply
Chain Management
Outstanding Paper
Outstanding Paper
Framing numbers ‘‘at a distance’’: intangible
performance reporting in a theatre
Building humanitarian supply chain
relationships: lessons from leading
practitioners
Andreas Sundström
Stockholm University School of Business,
Stockholm University, Stockholm, Sweden
Ron McLachlin
Abstract
Asper School of Business, University of Manitoba,
Winnipeg, Canada
Paul D. Larson
Purpose – The purpose of this paper is to explore how the framing
of numbers may be related to the distance between the information
provider and information users.
Design/methodology/approach – The design of the paper is a
case study, in an organizational situation where there are perceived
problems in producing stable inscriptions for reporting to users at a
distance. The study focuses on the top management level in a
small-sized publicly-funded theater. The qualitative research design
incorporates interviews, observations and document analysis.
Findings – The paper illustrates how knowledge and understanding
of the circumstances of measurement form a substantial part of
what constitutes ‘‘distance’’ between an accounting user and the
referred context. It is argued that the framing of numbers may be
utilized as a means to control action at a distance. The findings also
imply that the use of measurements regarding intangibles may be
perceived as useful for purposes beyond internal management.
Originality/value – The paper contributes in two ways to prior
research on accountability relations and accounting as an enabler of
action at a distance: it elaborates on what constitutes a distance,
and it also adds an emphasis on reciprocal behavior by the provider
of information in an accountability relation.
Keywords Accounting users ‘‘at a distance’’, Framing of numbers,
Information management, Information transfer,
Intangible performance, Measurement, Theatre
Abstract
Purpose – The purpose of this paper is to advance thought and
practice on supply chain relationship building, in the context of
humanitarian logistics, drawing on lessons from leading
practitioners.
Design/methodology/approach – The presentations were treated
like data, enabling grounded research concerning practitioners. The
presentations were recorded, transcribed, vetted, and imported into
qualitative software (NVivo8) to facilitate further analysis, which led
to testable propositions.
Findings – Three themes emerged, centered around relationship
benefits, challenges, and advice on relationship building. Advice
from the practitioners led to 11 propositions.
Research limitations/implications – While the presentations were
treated as interview data, there was no opportunity to probe
statements made by the speakers. Also, speakers were the sole
representatives for their organizations. Finally, the findings cannot
be generalized beyond the types of situations and organizations
represented at the conference.
Practical implications – The propositions represent advice from
experienced humanitarian practitioners on building supply chain
relationships.
Social implications – Supply chains are economic entities. They
are also social entities. Humanitarian supply chains involve people
working together to help other people in need.
Originality/value – There are few published articles on supply
chain relationship building, and only several pieces on humanitarian
partnerships or relationships. This paper contributes to the literature
in a novel way, by drawing on expert speakers at a humanitarian
conference.
Keywords Channel relationships, Humanitarian logistics,
Narratives, Supply chain management
JHRCA
JHLSCM
Editor: Robin Roslender
Editors: Gyöngyi Kovács and Karen Spens
69
Journal of
Journal of
Indian Business
Research
Integrated Care
Outstanding Paper
Outstanding Paper
Effect of relationship building and constraintbased factors on business buyers’ relationship
continuity intention: a study on the Indian steel
industry
Connected Care re-visited: Hartlepool and
beyond
Gemma Bruce
Connected Care, Turning Point, UK
Satyajit Jena
Gerald Wistow
Management Training Institute, Steel Authority of India Ltd,
Ranchi, India
K.K. Guin
London School of Economics, Chair of the Hartlepool
Connected Care Steering Group and Chair of the
Advisory Group, Connected Care, Turning Point, UK
Vinod Gupta School of Management,
Indian Institute of Technology, Kharagpur, India
Richard Kramer
Connected Care, Turning Point, UK
S.B. Dash
Indian Institute of Management, Lucknow, India
Abstract
Connected Care, Turning Point’s model for involving the community
in the design and delivery of integrated health and well-being
services, aims to involve the community in the commissioning
process in a way which fundamentally shifts the balance of power in
favour of local people. The model has been tested in a number of
areas across the country, and previous articles in the Journal of
Integrated Care have charted the progress of the original pilot in
Hartlepool. Cost-benefits of the approach are now becoming
clearer. Implementation of a new community-led social enterprise in
Hartlepool began in 2007, and today its Connected Care service
provides community outreach, information, access to a range of
health and social care services, advocacy, co-ordination and lowlevel support to the people of Owton. Key lessons, from Hartlepool
and elsewhere, have centred on the value of making the case for
service redesign from the ‘‘bottom up’’ and building the capacity of
the community to play a role in service delivery, while also
promoting strong leadership within commissioning organisations to
build ‘‘top-down’’ support for the implementation of outcomes
defined through intensive community engagement. The new
Government’s ’localism’ agenda creates new opportunities for
community-led integration, and the Connected Care pilots provide a
number of learning points about how this agenda might be
successfully progressed.
Keywords Commissioning, Community, Co-production,
Health and well-being, Integration, Involvement, Social care,
Social enterprise
www.emeraldinsight.com/10.5042/jic.2011.0156
Abstract
Purpose – The purpose of this paper is to bridge the glaring gap in
the sales literature due to the deficiency of historical research on the
adoption of technology in personal selling and the resultant impacts
on sales roles.
Design/methodology/approach – This paper traces the early
adoption of technology by the sales force through information
obtained from an extensive review of published works covering a
nearly 130-year timeframe. Where possible, efforts are made to
chronicle the early use of these technologies by citing examples
from historical publications of applications in selling situations.
Findings – In the exciting internet era, it is often unrecognized that
adopting the latest technology in selling is a long, ongoing process
which can be traced back at least to the beginning of professional
personal selling in the mid-1800s when the industrial revolution
enabled dramatic increases in manufactured products. A review of
the literature suggests that sales forces were often early adopters of
new technologies that laid the groundwork for taking on new or
expanded sales roles. With each new invention and its creative
adoption and adaption to selling, new sales roles have been created
or ongoing ones expanded or significantly modified. Many of the
roles still entrusted to today’s sales force are arguably linked to a
succession of technological adoptions that occurred between the
1850s and 1980s.
Originality/value – From a historical perspective, this paper
examines sales force technology development from the 1850s
through the 1980s and the resultant impacts on sales force roles. To
date, this historic technology-sales force role relationship has not
been adequately recognized or addressed in the sale literature. The
analyses presented in the present study should prove useful for
academics, students, and practitioners in the sales and marketing
fields as well as researchers examining business history.
Keywords History, Information technology, Innovation, Sales force,
Selling methods
JIBR
JICA
Editor: G. Shainesh
Editor: Peter Thistlethwaite
70
Journal of
Journal of
Intellectual Capital
International Trade
Law and Policy
Outstanding Paper
Outstanding Paper
Value added intellectual coefficient (VAIC):
a critical analysis
WTO remedies and developing countries
J. Pfumorodze
Pirjo Ståhle
Department of Law, University of Botswana, Gaborone,
Botswana
Finland Futures Research Centre, University of Turku,
Helsinki, Finland
Abstract
Sten Ståhle
Purpose – The purpose of this paper is to analyse World Trade
Organisation (WTO) remedies from a developing country
perspective, with a view to suggest reforms in the system.
Design/methodology/approach – WTO members’ proposals for
reforming WTO remedies and WTO cases are reviewed in order to
determine the need for reforms and the nature of reforms to be
undertaken.
Findings – WTO remedies are unfavourable to developing
countries, most of which are unable to utilise them due to their
weaker economies as compared to their developed country
counterparts. There is no consensus on the nature of reforms to be
undertaken. This paper suggests the need to synthesise the current
proposals and develop various workable models.
Originality/value – This paper provides proposals which may
improve WTO remedies for the benefit of developing countries,
thereby not only strengthening the WTO enforcement mechanism
but the multilateral trading system as a whole.
Keywords Developing countries, International trade, Agreements,
Dispute procedures, Compensation
Bimac Service, Helsinki, Finland
Samuli Aho
Finland Futures Research Centre, University of Turku,
Turku, Finland
Abstract
Purpose – The purpose of this study is to analyse the validity of the
value added intellectual coefficient (VAIC) method as an indicator of
intellectual capital.
Design/methodology/approach – The paper describes VAIC
through its calculation formulae and aims to establish what exactly it
is that the method measures. It also looks in detail at how
intellectual capital is understood in the method, and discusses its
conceptual confusions. Furthermore, the paper tests the hypothesis
according to which VAIC correlates with a company’s stock market
value, and reflects the contradictory results of earlier studies.
Findings – The analyses show, first, that VAIC indicates the
efficiency of the company’s labour and capital investments, and has
nothing to do with intellectual capital. Furthermore, the calculation
method uses overlapping variables and has other serious validity
problems. Second, the results do not lend support to the hypothesis
that VAIC correlates with a company’s stock market value. The main
reasons behind the lack of consistency in earlier VAIC results lie in
the confusion of capitalized and cash flow entities in the calculation
of structural capital and in the misuse of intellectual capital
concepts.
Practical implications – The analyses show that VAIC is an invalid
measure of intellectual capital.
Originality/value – The result is important since the method has
been widely used in micro and macro level analyses, but this is the
first time it has been put to rigorous scientific analysis.
Keywords Financial management, Finland, Intellectual capital,
Measurement of company efficiency,
Validity of intellectual capital measures,
Value added intellectual coefficient
JIC
JITLP
Volume 12 Number 4, 2011, pp. 531-51
Editor: Rory Chase
Editor: Mohamad S. Alramahi
71
Journal of
Journal of
Investment
Compliance
Islamic Accounting
and Business
Research
Outstanding Paper
Outstanding Paper
Competitive forces and cost-based analysis in
SEC review of SRO market data fee filings:
NetCoalition v. Securities and Exchange
Commission
Accountability in the sacred context: the case
of management, accounting and reporting of a
Malaysian cash awqaf institution
Hairul Suhaimi Nahar
Edward J. Ferraro
Accounting Section, School of Management,
Malaysia Science University, Penang, Malaysia
Attorney, in private practice, New York, New York, USA
Hisham Yaacob
Abstract
Faculty of Economics, Business and Policy Studies,
University Brunei Darussalam, Gadong,
Brunei Darussalam
Purpose – This paper aims to analyze and discuss the implications
of the August 2010 decision of the D.C. Circuit Court of Appeals
vacating and remanding to the SEC its December 2008 order
approving a proposed fee filed by NYSE Arca, LLC for its depth-ofbook product ArcaBook. It also seeks to consider the effect on the
court’s decision of the Dodd-Frank Act amendments to Section
19(b) of the Exchange Act.
Design/methodology/approach – The paper analyzes the
evolution of the SEC’s policy regarding SRO market data fees
including the 1999 Concept Release on Market Information, the
Advisory Committee on Market Information, the effects of
decimalization and the 2005 adoption of Regulation NMS. It focuses
on market data fee policy in connection with the Commission’s
decade-long project to increase the role of competition in the US
securities markets, culminating in the 2006 NYSE Arca fee filing, the
SEC’s 2008 order approving those fees and the NetCoalition
decision.
Findings – The court’s decision that a cost analysis is not irrelevant
to the SEC’s review of proposed SRO fee filings brings clarity and
finality to a long-standing dispute within the Commission and the
securities industry and identifies a procedure for reaching an
economically sound determination of ‘‘fair and reasonable’’ fees for
SRO market data.
Practical implications – A cost-based analysis of SRO market
data fee filings is likely to result in a significant decline in market
data revenues for those exchanges that charge fees for their data.
For the Commission, cost-based analysis is likely to require a
significant reallocation of its regulatory staff and resources.
Originality/value – The paper presents a useful analysis for
securities regulatory lawyers and financial analysts and investors
following the stock exchange and financial information industries.
Keywords Circuits, Coalitions, Information, Market position
Abstract
Purpose – The concept of accountability has long been argued in the
academic and public policy debate to have been contextually ingrained
in the technical processes of accounting and reporting. Both processes
provide lenses through which the extent of managerial accountability in
the corporate context could be objectively examined. The sacred
religion of Islam as a social order with a complete code of life classifies
accountability as being dual; in line with the duality concept in life – in
this temporal world and eternal hereafter, necessitating for
accountability concept in accounting and reporting from the Islamic
worldview to transcend beyond the point of worldly objectives. Parallel
to this line of reasoning, the purpose of this paper is to undertake a
preliminary empirical investigation with respect to accounting, reporting
and accountability practices of a Malaysian cash awqaf (Islamic
endowment) management institution over a six-year period, from 2000
to 2005.
Design/methodology/approach – The paper uses triangulation
research approach, consisting of case study method and archival
documentation review and analysis.
Findings – The preliminary findings indicate that, while the root of
accountability in the management, accounting and reporting practices
seems to exist in the awqaf entity studied, significant improvements
remain necessary to ensure accountability could be continuously
enhanced and uphold.
Originality/value – Debating accountability concept in the context of
management, accounting and reporting as practiced by faith-based
institution of awqaf from the Islamic perspective inevitably directs this
study to highlight the notion of Islamic accounting and reporting
commonly and extensively discussed in the realm of Islamic finance and
banking. The study’s conjecture is that, by debunking the myth of Islamic
accounting and reporting as only serving the acute domain of
transactions reflecting the Islamic financial products in banking
environment, it helps to reshape, broaden and emphasize the all
encompassing relevance of Islamic accounting and reporting to that of
not-for-profits, religiously grounded entities such as awqaf institutions.
The study further contributes to the accountability and financial reporting
literature in Islamic not-for-profit organizations by studying the
importance of sound accounting practices and reporting transparency in
ensuring accountability.
Keywords Accountability, Accounting, Awqaf, Banking, Finance,
Islam, Mutawallis (awqaf trustees), Non-profit organizations, Reporting
JOIC
JIABR
Editor: Henry A. Davis
Editors: Roszaini Haniffa and Mohammad Hudaib
72
Journal of
Journal of
Islamic Marketing
Knowledge
Management
Outstanding Paper
Outstanding Paper
The challenges of Islamic branding: navigating
emotions and halal
Interactive knowledge management: putting
pragmatic policy planning in place
Jonathan A.J. Wilson
Chester S. Labedz
University of Greenwich, London, UK
Steven A. Cavaleri
Jonathan Liu
Gregory R. Berry
Regent’s College, London, UK
Robert Vance Academic Center, Central Connecticut
State University, New Britain, Connecticut, USA
Abstract
Purpose – The purpose of this paper is to address the challenges
which the concept of halal presents – when attempting to
understand how halal-conscious consumers behave and what it
takes to maintain an emotive, credible and authentic brand
proposition.
Design/methodology/approach – Interpretive phenomenological
analysis and syllogisms, as a basis for conceptual metaphor theory
and critical discourse analysis, were employed. Evidence supported
by discussions and participant observation method, whilst attending
Oxford Global Islamic Branding and Marketing Forum, 26-27 July
2010, Saı̈d Business School, University of Oxford – in addition to
the empirical data presented by keynote speakers.
Findings – The author asserts that halal-conscious consumers are
risk averse, which drives discerning and high-involvement
behavioural traits. Furthermore, in the face of this, brand managers
are still unclear how far they can push more emotionally led brand
messages. Finally, the paper presents a halal decision-making
paradigm – as a basis for constructing salient and engaging brands.
The halal paradigm is a nub where the perceived importance of
halal is brought into the Muslim consciousness. This is a dynamic
and cyclical process, whose final verdict is finite and perishable –
due to hyper-sensitivity and environmental factors influencing
Muslim perceptions of what is halal.
Research limitations/implications – The models presented
synthesise conceptual thinking with primary and secondary data.
Further, tests related to specific brands are suggested.
Originality/value – Whilst the author concurs with the general
Islamic principle of halal being the norm and haram as the
exception, within the halal paradigm of consumption attached to
consumerism, an argument is put forward asserting that this is
increasingly being reversed. Furthermore, it is proposed that brand
theory could view brands as Muslims.
Keywords Brand management, Branding, Consumer behaviour,
Islam
Abstract
JIMA
JKM
Editor: Jonathan Wilson
Volume 15 Number 4, 2011, pp. 551-67
Editor: Rory Chase
Purpose – This paper aims to critically examine through a
knowledge management lens the existing ‘‘art’’ of public policy
making, suggesting instead an approach intended to improve
knowledge processes and reduce unintended injurious
consequences of legislating.
Design/methodology/approach – Drawing on pragmatic
philosophy and limited government precedents, the authors identify
and recommend the implementation of a prospective legislative
impact statement requirement by and for the US Congress. They
suggest the development and the potential KM utility of the PLIS
based on a brief case study of the 2009 American ‘‘cash for
clunkers’’ incentive program.
Findings – The authors conclude that development and application
of such prospective legislative impact statements is feasible and
that they may support the statement and testing of dynamic
hypotheses relating to the prospective effects of policies under
government consideration.
Research limitations/implications – Pragmatic knowledge-based
scholarship is extended by integrating system dynamics and
adaptive management approaches, and it acquires prominent
governance relevance through this research.
Practical implications – Rigorous integrative government
consideration of pending legislation, and ongoing assessment of
consequences of enacted laws, could be systematized under this
proposal.
Social implications – PLIS requirement extends knowledge
process over the legislating process, thereby tempering current
‘‘legislative art’’ practices and wisely benefiting the polity.
Originality/value – This paper offers a practical solution to a wicked
KM problem: improving the quality of knowledge in non-hierarchical
policy-making groups, especially those in government.
Keywords Government, Knowledge creation,
Knowledge management, Learning organizations,
Public sector organizations, Strategic planning
73
Journal of
Journal of
Knowledge-based
Innovation in China
Management
Development
Outstanding Paper
Outstanding Paper
Patent transactions with China in a new era:
a European perspective
Best management practices
Luke C. Ng
Ying Li
Frank G. Zarb School of Business, Hofstra University,
Hempstead, New York, USA
DTU Executive School of Business,
Technical University of Denmark, Lyngby, Denmark
Abstract
Elise Meijer
Purpose – Management means ‘‘getting things done effectively
through people’’. This implies the importance of leadership and
people skills in management practice to achieve optimal results.
Great managers usually succeed for a number of reasons. They
usually possess nine common management practices. This paper
aims to identify these common denominators in their character and
management practice that define them.
Design/methodology/approach – Case examples are used to
illustrate the application of those management practices. Successful
managers from well-known industry giants such as IBM, Nestle’s,
P&G, Apple, Loews’, GE and PepsiCo are profiled to demonstrate
how their success can be traced back to those practices.
Findings – The paper demonstrates that every manager can easily
apply the nine management practices daily to achieve a successful
outcome. While some of these traits appear to be personal habits, it
is these simple management habits that influence subordinates to
perform their best.
Originality/value – Most good managers are trained, not born. The
nine personal practices identified in this paper can be easily
adopted on a daily basis. With consistent practice, the nine personal
traits help train managers to become more effective leaders in
driving optimal performance and motivating subordinates to ‘‘get
things done effectively’’.
Keywords Best practice, Leadership, Management development,
Management technique, Motivation (psychology), Social skills
Geert Duysters
School of Industrial Engineering, Innovation,
Technology Entrepreneurship and Marketing Group,
Eindhoven University of Technology, Eindhoven,
The Netherlands
Maurice de Rochemont
Duke Forest Capital, Hertogenbosch, The Netherlands
Abstract
Purpose – This study aims to present a timely description of the
experience and intentions of EU firms regarding patent licensing
and/or selling to China in a new era, where EU firms are taking a
more open approach toward innovation and the Chinese
institutional environment has been recently changed.
Design/methodology/approach – The timing of this study provides
opportunities to observe up-to-date perceptions of EU firms
regarding their intentions and concerns about patent transactions to
China right after the new Chinese Patent Law took effect in 2009.
Firms from 12 European countries in various industries were
surveyed through an online questionnaire.
Findings – The paper finds that large and small EU firms are
different regarding the openness of innovation measured by patent
transactions; for those EU firms that are not interested in licensing
or selling patents, most of them are not employing an open
innovation model and IP infringement is still the primary concern.
EU firms are most interested in selling obsolete technologies and
licensing state-of-art technologies to China.
Research limitations/implications – Owing to the small sample
size, it is difficult to identify the differences in strategies and
concerns across industries in the EU and to observe and statistically
present the relationships between variables.
Practical implications – This study renders practical guidance for
both EU and Chinese firms that are already engaged in or will be
interested in patent trade in the future.
Originality/value – The timing of the research and the uniqueness
of data ensure the originality of this paper, which contributes to the
open innovation literature by addressing several important issues in
international technology transfer to China.
Keywords China, IP protection, Licensing, Open innovation,
Patents, Technology transfer
JMD
JKIC
Volume 30 Number 1, 2011, pp. 93-105
Editors: Andrew Kakabadse and
Nada K. Kakabadse
Editors: Chen Jin and Chunyan Zhou
74
Journal of
Journal of
Management History
Managerial
Psychology
Outstanding Paper
Outstanding Paper
Ansoff revisited: how Ansoff interfaces with
both the planning and learning schools of
thought in strategy
The role of star performers in software design
teams
Judith Volmer
Robert Moussetis
Department of Psychology, Social Psychology Group,
University of Erlangen, Nuremberg, Germany
Department of Management and Marketing,
North Central College, Naperville, Illinois, USA
Sabine Sonnentag
Department of Psychology, University of Konstanz,
Konstanz, Germany
Abstract
Purpose – The purpose of this paper is to revisit Igor Ansoff’s work
and how it interfaces with the various schools of strategic
management.
Design/methodology/approach – Ansoff’s work of 40 years is
reviewed and related to other schools of thought in strategic
management.
Findings – Ansoff’s work is much more comprehensive than the
literature suggests. His later work (after 1990) is largely unnoticed
by academics, nevertheless, it is the empirical findings of his
theoretical postulations. Moreover, his work interfaces with virtually
all schools of thought in strategic management.
Research limitations/implications – It will provide a broader view
of Ansoff’s work and perhaps trigger additional research as a result
of his later work. Most researchers continue to associate Ansoff with
his early thoughts.
Practical implications – Ansoff’s work has found wide applications
in a variety of industries. His work was mostly with industries that
used his propositions in order to better strategies.
Social implications – Ansoff’s later research and empirical findings
could provide a launchpad for re-examining the method by which
organizations assess their environment, strategic behaviour, and
internal capability. Therefore, organizations may have an alternative
method to develop strategy.
Originality/value – This is the first attempt to provide a historical
view of Ansoff’s work and perhaps his timeliness. The recent
economic crisis only further supports Ansoff’s basic position that
companies must create custom strategies to fit their environment,
culture, and capabilities.
Keywords Business history, Management history,
Management strategy, Management theory, Strategic change,
Strategic management
Abstract
Purpose – This study seeks to extend previous research on experts
with mainly ad-hoc groups from laboratory research to a field
setting. Specifically, this study aims to investigate experts’ relative
importance in team performance. Expertise is differentiated into two
categories (task functions and team functions) and the paper aims
to investigate whether experts in task and team functions predict
team performance over and above the team’s average expertise
level.
Design/methodology/approach – Longitudinal, multi-source data
from 96 professional software design engineers were used by
means of hierarchical regression analyses.
Findings – The results show that both expert members in task
functions (i.e. behavior that aids directly in the completion of workrelated activities) and the experts in team functions (i.e. facilitation of
interpersonal interaction necessary to work together as a team)
positively predicted team performance 12 months later over and
above the team’s average expertise level.
Research limitations/implications – Samples from other industry
types are needed to examine the generalizability of the study
findings to other occupational groups.
Practical implications – For staffing, the findings suggest that
experts are particularly important for the prediction of team
performance. Organizations should invest effort into finding ‘‘star
performers’’ in task and team functions in order to create effective
teams.
Originality/value – This paper focuses on the relationship between
experts (in task functions and team functions) and team
performance. It extends prior research on team composition and
complements expertise research: similar to cognitive ability and
personality, it is important to take into account member expertise
when examining how to manage the people mix within teams.
Benefits of expertise are not restricted to laboratory research but are
broadened to real-world team setting.
Keywords Team performance, Team working
JMH
JMP
Volume 17 Number 1, 2011, pp. 102-25
Editor: Shawn Carraher
Volume 26 Number 3, 2011, pp. 219-34
Editor: Dianna Stone
75
Journal of
Journal of
Manufacturing
Technology
Management
Modelling in
Management
Dr Theo Williamson Award
Named after Dr Theo Williamson, who died in May 1992.
He was Director of R&D at Molins plc and subsequently
became Group Director at Rank Xerox. He was one of
the great engineering innovators of his time and is
probably best known for his work in developing
System 24, acknowledged by the US Patent Office as the
world’s first integrated flexible manufacturing system.
Outstanding Paper
A new constrained stochastic multidimensional
scaling vector model: an application to the
perceived importance of leadership attributes
Outstanding Paper
Crystal J. Scott
College of Business, University of Michigan – Dearborn,
Dearborn, Michigan, USA
An investigation of Toyota’s social-technical
systems in production levelling
Wayne S. DeSarbo
Smeal College of Business, Pennsylvania State
University, University Park, Pennsylvania, USA
Phillip Marksberry
Fazleena Badurdeen
Abstract
M.A. Maginnis
Purpose – Multidimensional scaling (MDS) represents a family of
various geometric models for the multidimensional representation of
the structure in data as well as the corresponding set of methods for
fitting such spatial models. Its major uses in business include
positioning, market segmentation, new product design, consumer
preference analysis, etc. The purpose of this paper is to apply a new
stochastic constrained MDS vector model to examine the
importance of some 45 different leadership attributes as they impact
perceptions of effective leadership practice.
Design/methodology/approach – The authors present a new
stochastic constrained MDS vector model for the analysis of twoway dominance data.
Findings – This constrained vector or scalar products model
represents the column objects of the input data matrix by points and
row objects by vectors in a T-dimensional derived joint space.
Reparameterization options are available for row and/or column
representations so as to constrain or reparameterize such objects
as functions of designated features or attributes. An iterative
maximum likelihood-based algorithm is devised for efficient
parameter estimation.
Originality/value – The authors present an application to a study
conducted to examine the importance of leadership attributes as
they impact perceptions of effective leadership practice.
Implications for future research and limitations are discussed.
Keywords Data structures, Iterative methods, Leadership,
Modelling
Center for Manufacturing, College of Engineering,
University of Kentucky, Lexington, Kentucky, USA
Abstract
Purpose – The purpose of this paper is to analyze Toyota’s
production levelling process in an attempt to understand the various
social and technical factors required to produce to a changing
market. Unfortunately, most outsiders who explore production
levelling do not realize that it involves various departments outside
of manufacturing. Consequently, due to the dynamic nature of
production levelling many unintended social and management
factors between departments makes cooperation difficult.
Design/methodology/approach – This paper conducts a case
study at one of Toyota’s automobile plants to examine the level of
departmental and social integration that is applied when
implementing production levelling. Based on observations, the
problems of production levelling are analyzed and, accordingly,
possible solutions are explored.
Findings – The findings of this work show that Toyota achieves
production levelling because it is viewed as a company-wide activity
that cuts across many departments in promoting manufacturing
consistency. Production levelling criteria include both the design
and manufacturing aspects which brings evidence that
manufacturing is limited in its ability to eliminate and reduce market
fluctuation. The work also illustrates that Toyota reinforces
departmental cooperation through its human resources policies, and
many other unique management mechanisms.
Originality/value – The paper provides new insight on how Toyota
achieves production levelling by considering a more holistic and
social-technical approach. In particular, interdepartmental activities
are emphasized in achieving company-wide goals that impact how
departments agree to operate.
Keywords Lean production, Planning and control, Production,
Production scheduling
JMTM
JM2
Volume 22 Number 5, 2011, pp. 604-20
Editor: David Bennett
Editor: Luiz Moutinho
76
Journal of
Journal of
Money Laundering
Control
Organizational
Change Management
Outstanding Paper
Outstanding Paper
Terrorism and the internet: a double-edged
sword
From cultural values to cross-cultural
interfaces: Hofstede goes to Africa
Shima D. Keene
Terence Jackson
The Institute for Advanced Legal Studies,
School of Advanced Study, University of London,
London, UK
Middlesex University Business School, London, UK
Abstract
Purpose – Hofstede’s theory may be problematic from both a
methodological/theoretical and practical view when applied to the
80 per cent of the globe we term developing. It is necessary to break
out of an epistemic paradigm and a ‘‘view from nowhere’’ in order to
focus on multiple layers of cultural interfaces within power dynamics
that influence the nature of hybrid organizations and individual
cultural identity. The purpose of this paper therefore is to develop a
theory of cross-cultural interfaces.
Design/methodology/approach – Cross-cultural values theory
provides a blunt instrument in Africa, does not take into account
global dependencies and is not able to analyse local perceptions of
reality within a context of these dependencies. A theory of cultural
interfaces is developed that incorporates an Aristotelian phronetic
approach to social science.
Findings – This moves away from the universals of analytical
rationality towards practical value-rationality that considers culture
from a context-dependent viewpoint, provides a synthesis for
cultural-institutional approaches, and engages researchers beyond
merely looking at differences in cultures and the consequences, and
towards what should be done about issues that arise.
Originality/value – By providing an example of how cultural
interfaces may be researched, and discussing the associated
conceptual issues, it is hoped that this paper will help to move
forward the debate about cross-cultural management.
Keywords Africa, Cross-cultural management, Cultural identity,
Cultural interfaces, Developing countries, International development
Abstract
Purpose – The purpose of this paper is to highlight the extent of the
use of the internet by terrorist organisations to achieve their
strategic and operational objectives.
Design/methodology/approach – The methodology adopted
consisted of an extensive literature review on topics to include
Islamic terrorism, cyber crime, globalisation, and financial crime,
supported by field work to verify findings.
Findings – Al-Qaeda has become a radical Islamic phenomenon
held together through its global network of communities, both virtual
and physical. One significant enabler has been the internet, which
enables anonymous communication, aids recruitment, encourages
the sharing of knowledge, as well as playing a significant role in the
spreading of propaganda. The understanding of the use of internetbased technologies, not only as a potential target for terrorist attack,
but as a tool to achieve its ideological and operational goals,
remains a neglected area of study requiring further focus.
Originality/value – This paper serves as a useful guide to alert and
educate counter-terrorism professionals, law enforcement and
policy makers of the significance of the extent of the use of the
internet for purposes such as operational planning, recruitment,
psychological operations and fund raising. It is essential that these
subjects should not be viewed as a peripheral issue to cyberterrorism, but instead, should be considered to be central to the
existing counter-terrorism effort.
Keywords Internet, Terrorism, Globalization, Al-Qaeda, Internet
technology, Risk assessment, Psychological operations
JMLC
JOCM
Volume 14 Number 4, 2011, pp. 359-70
Editor: Barry A.K. Rider
Volume 24 Number 4, 2011, pp. 532-58
Editor: Slawomir Magala
77
Journal of
Journal of
Place Management
and Development
Product & Brand
Management
featuring Pricing Strategy & Practice
Outstanding Paper
Outstanding Paper
City branding: a state-of-the-art review of the
research domain
Customers’ comparative loyalty to retail and
manufacturer brands
Andrea Lucarelli
S. Allen Broyles
Per Olof Berg
California State University, Fullerton, California, USA
School of Business, Stockholm University, Stockholm,
Sweden
Robert H. Ross
Wichita State University, Wichita, Kansas, USA
Donna Davis
Abstract
Purpose – The aim of the paper is to carry out a contemporary and
concise ‘‘state-of-the-art’’ review of the city branding research
domain, in particular how scholars have approached this field of
study, what aspects of city branding have been studied, what cities
have been chosen, and how the studies are designed.
Design/methodology/approach – Through an iterative search in
multiple literature databases, 217 qualified research studies on city
branding were identified and retrieved. Those studies were
examined, analyzed and categorized according to six categories:
bibliographical data, methodologies used, empirical foundation,
conceptual frameworks, branding elements, and reported outcomes
of branding efforts.
Findings – City branding is emerging as an internationally
recognized research domain characterized by a high degree of
multi-disciplinary, rapid proliferation in and between disciplines, and
a somewhat fragmented theoretical foundation. On the basis of
research interests, three perspectives were identified (producing,
consuming, and criticizing city branding) emerging across academic
disciplines.
Research limitations/implications – The study is based on
research articles in English, published in academic journals, which
limits the international and professional scope of the study. Another
limitation is the selected time period, which does not include studies
prior to 1988 or later than 2009.
Originality/value – As a state-of-the-art review, the main
contribution of this paper is a contemporary and comprehensive
overview of the field as such. A methodological contribution is the
attempt to run a multi-variate analysis of the branding elements in
relation to the output and performance data reported in the studies.
Another contribution is the identification of three cross-disciplinary
research perspectives in the field today.
Keywords Brand management, Cities, Marketing, Research work
Texas Tech University, Lubbock, Texas, USA
JPMD
JPBM
Editors: John Byrom and Cathy Parker
Volume 20 Number 3, 2011, pp. 205-15
Editor: Richard C. Leventhal
Thaweephan Leingpibul
Western Michigan University, Kalamazoo, Michigan, USA
Abstract
Purpose – Owing to the increasing market presence and financial
success of retail brands, this study seeks to examine the
comparative influence of manufacturer brands and retail brands on
customers’ purchase behaviors.
Design/methodology/approach – The survey was administered to
1,120 samples (of which 200 were returned), with data analyzed
using structural equation modeling to test the study’s hypotheses.
Findings – The study revealed that customers’ loyalty to retail
brand(s) has greater influence on their purchase behavior than
manufacturer brand(s). It also revealed that attitude toward store
brands directly influences one’s propensity to switch to retail brands,
and mediates relationships between loyalty to manufacturer/retail
brands and one’s propensity to switch to retail brand(s).
Research limitations/implications – Only one type of retailer was
employed in the study. The samples are individuals that have either
purchased an item(s) from the retailer, or have at least visited one of
their retail sites. The samples had relatively high disposable
incomes.
Practicable implications – The study found that retailers may need
dissimilar marketing strategies for customers loyal to manufacturer
brands and customers loyal to retail brands.
Originality/value – The study provides new and empirical insight
into the ongoing debate of the comparative importance of
manufacturer and retail brands.
Keywords Brands, Buying behaviour, Customer loyalty, Retailers,
78
Journal of
Journal of
Property Investment
& Finance
Public Mental Health
Outstanding Paper
Outstanding Paper
Real estate valuation, cognitive risk, and
translational research
A prototype index of factors affecting mental
wellbeing in England
Larry Wofford
Gyles Glover
Michael Troilo
Rebecca Lee
The University of Tulsa, Tulsa, Oklahoma, USA
Alison Copeland
Andrew Dorchester
North East Public Health Observatory,
Wolfson Research Institute, University of Durham,
Stockton-on-Tees, UK
Cushman & Wakefield Inc., Washington, DC, USA
Abstract
Abstract
Purpose – This paper seeks to consider selected aspects of the
relationship between real estate valuation, human cognition, and
translational research. Its purpose is to introduce the concept of
cognitive risk, to propose a framework for mitigating it, and to
develop a stream of translational research to transfer knowledge to
real estate valuers.
Design/methodology/approach – The paper takes an
interdisciplinary conceptual approach towards the development and
study of cognitive risk, and its mitigation. It proposes to broaden the
study of behavioral issues in real estate valuation beyond cognitive
psychology to cognitive science, and also fields such as time
studies and human failure, in order to identify and mitigate cognitive
risk.
Findings – The paper offers a framework as a starting-point for
handling cognitive risk. It borrows the concept of translational
research from medicine to discuss how basic theoretical knowledge
may be communicated to real estate valuers to improve
performance.
Originality/value – The paper’s concept of cognitive risk and
discussion of its mitigation will enrich behavioral real estate by
introducing the wisdom of other fields such as cognitive science and
time studies. These fields have much to say about managing the
risk surrounding human cognition, and will be of both academic and
practical value to the discipline of real estate valuation.
Keywords Assets valuation, Cognitive risk, Paradigm, Real estate,
Real estate valuation, Translational research
Purpose – This paper seeks to discuss the development of a
prototype index of the factors influencing mental wellbeing in local
areas in England.
Design/methodology/approach – To support developments in
mental health policy, a prototype version of an index of the extent of
factors affecting wellbeing was developed for the 149 local
government areas (local authorities). The work was based on a welldeveloped conceptualisation of factors affecting mental wellbeing
set out in a current Department of Health background paper. This
identified five domains of relevant factors with positive and negative
influences in each. For each of the five domains (‘‘a positive start in
life’’, ‘‘resilience and a safe and secure base’’, ‘‘integrated physical
and mental health’’, ‘‘sustainable, connected communities’’, and
‘‘meaning and purpose’’), the authors attempted to find proxy
measures of positive and risk factors among routinely collected
government statistics. This proved difficult; measures for positive
factors in three domains and risk factors in four domains were
identified. These were combined to give scores for overall positive
and negative influences on wellbeing and a resulting overall index.
This was done using the methods developed for the English Index
of Multiple Deprivation.
Findings – Positive factor scores are generally higher in rural areas,
particularly the West Midlands, Bedfordshire, and Cambridgeshire,
a southerly strip from Somerset and Dorset to Surrey, and Yorkshire,
and Northumberland in the north. In London, Richmond, Bromley,
and Havering score highly. High-risk factor scores are generally
seen in most urban areas, with a band of high scores from Liverpool
and Manchester, through the West Yorkshire towns to Hull and
Scunthorpe, clusters in the North East around Tyneside and
Teesside and central London, particularly Hackney, Haringey,
Islington, Southwark, Lambeth, and Kensington and Chelsea. In
London, Richmond, Harrow, and Redbridge have notably low
scores. Some notable regional differences were seen in the patterns
of positive and risk rankings. The North East, Yorkshire and the
Humber, and the North West stand out as having generally higher
positive scores for any level of risk than Midland and Southern
regions; London authorities have the lowest positive – in relation to
risk scores.
Originality/value – The authors hope that the publication of a pilot
study may prove helpful in identifying some of the issues which will
need to be tackled if a fully working index in this area is to be
developed.
Keywords Indexing, Local authorities, Mental illness,
United Kingdom
JPIF
JPMH
Volume 29 Number 4/5, 2011, pp. 372-83
Editor: Nick French
Editor: Woody Caan
79
Journal of
Journal of
Quality in Maintenance
Engineering
Research in Marketing
and Entrepreneurship
Outstanding Paper
Outstanding Paper
Maintenance engineering in capital-intensive
manufacturing systems
Entrepreneurial marketing: a strategy for the
twenty-first century?
Farhad Anvari
Sussie C. Morrish
Esfahan’s Mobarakeh Steel Company, Esfahan, Iran
College of Business and Economics,
University of Canterbury, Christchurch, New Zealand
Rodger Edwards
School of Mechanical, Aerospace and Civil Engineering,
The University of Manchester, Manchester, UK
Abstract
Purpose – The purpose of this paper is to present the author’s view
of the role of entrepreneurial marketing (EM) as a strategy to
address the dynamic marketing environment of recent times.
Design/methodology/approach – The author reflects on some
significant marketing changes and provides some contemporary
example of companies that have successfully adopted EM
approaches and challenged traditional marketing wisdom.
Findings – EM is best conceived not as a nexus between marketing
and entrepreneurship, but as an augmented process, where both
the entrepreneur and the customer are the core actors, co-creating
value within the marketing environment.
Originality/value – While this is an opinion piece, the paper
provides evidence of how EM can be adopted and applied by
entrepreneurial firms and challenges marketers to create and
control their own-marketing environment.
Keywords Entrepreneurial marketing, Entrepreneurship,
Market orientation, Marketing, Marketing strategy
Abstract
Purpose – The main purpose of the research is to develop a
comprehensive model for measuring overall equipment
effectiveness in the capital-intensive industry such as steel, oil and
chemical companies so as to meet their essential requirements.
Design/methodology/approach – Market time is used as a
representation of all the losses, which affect incurred equipment
effectiveness. Based on a comprehensive scheme for loss analysis
within market time, the concept of Integrated Equipment
Effectiveness (IEE) is developed. Multiple case studies including
three different cases within one large Asian steel making company
were developed to assess the proposed model.
Findings – The case study reveals the importance of the new
scheme for loss analysis in the capital-intensive industry. IEE
provides a whole perspective on effectiveness based on loading,
capital and market features.
Practical implications – IEE monitors manufacturing process to
utilise equipment effectively as much as possible and also
measures the equipment effectiveness for full process cycle in order
to respond to the market. It provides a sound perspective on
improvement to the capital-intensive industry.
Originality/value – The paper provides information on a new model
to more accurate estimation of equipment effectiveness in the
capital-intensive industry. It helps to optimise resource allocation
and make better strategic decisions. The model may be applied as a
benchmark to achieve world-class standard.
Keywords Asia, Capital-intensive industry, Effectiveness, Losses,
Maintenance, Steelmaking
JQME
JRME
Volume 17 Number 4, 2011, pp. 351-70
Editors: Abdul Raouf and Saleh Duffuaa
Volume 13 Number 2, 2011, pp. 110-19
Editor: Jonathan Deacon
80
Journal of
Journal of
Science and
Technology Policy in
China
Service
Management
Outstanding Paper
Outstanding Paper
Open innovation in China: policies and
practices
Service as business logic: implications for
value creation and marketing
Xiaolan Fu
Christian Grönroos
Oxford University, Oxford, UK
Annika Ravald
Hongru Xiong
Hanken School of Economics Finland, Helsinki, Finland
(formerly International Journal of Service
Industry Management)
Abstract
Purpose – The purpose of this article is to analyze the scope,
content and nature of value co-creation in a service logic-based
view of value creation, addressing the customer’s perspective in a
supplier-customer relationship. The nature of the activities and the
roles of the supplier and the customer in value creation and
co-creation are analyzed. Furthermore, the purpose is to discuss
what implications for marketing can be derived from this analysis.
Design/methodology/approach – The article analyzes the
marketing implications that follow from the pivotal role of interactions
in service provision. The article, thus, builds on a long history in
service marketing research pointing at the impact on the content
and scope of marketing of customer-supplier interactions.
Findings – In this article, it is concluded that creating customer
value is a multilaned process consisting of two conceptually distinct
subprocesses. These are the supplier’s process of providing
resources for customer’s use and the customer’s process of turning
service into value. The article results in five service logic theses
which provide an understanding of the process of value creation and
its implications for marketing. The theses offer a terminology that
helps researchers and practitioners to understand the various roles
of suppliers and customers in value creation and to analyze
opportunities for co-creation of value.
Originality/value – The findings of this article challenge some of the
salient propositions of the emerging service-dominant logic, i.e.
customers as co-creators of value, and firms can only make value
propositions. The role of marketing is reframed beyond its
conventional borders.
Keywords Marketing theory, Servicing
Abstract
Purpose – The purpose of this paper is to review the evolution of
policies and practices of open innovation (OI) in China under
globalization.
Design/methodology/approach – This is a review paper. It
combines historical archives and case study approaches, covering
policies and practices at both the macro- and micro-levels.
Findings – It is found that Chinese firms have in practice employed
a variety of OI models since the reforms of science and technology
systems in the mid-1980s. Policies introduced by the Chinese
Government with respect to inbound and outbound OI, as well as
policies encouraging OI networks, have encouraged Chinese firms
to adopt various OI modes and practices. Some critical institutional
challenges still need urgent attention and effective efforts to
reinforce them.
Originality/value – This paper aims to fill the gap in the literature by
providing the first systematic review of the evolution of the policies
and practices of OI in China, and exploring the implications for
latecomer firms in building indigenous innovation capability. As far
as the authors are aware, this is one of the first systematic review
studies on OI policies and practices with a focus on emerging
economies.
Keywords China, Evolution, Government policy, Open innovation,
Organizational innovation, Policies, Practices, Product innovation
JSTPC
JOSM
Volume 2 Number 3, 2011, pp. 196-218
Editor: Jiang Yu
Editor: Jay Kandampully
81
Journal of
Journal of
Services Marketing
Small Business and
Enterprise
Development
Outstanding Paper
Outstanding Paper
A strategic response to the financial crisis:
an empirical analysis of financial services
advertising before and during the financial
crisis
Entrepreneurial learning in family business:
a situated learning perspective
Eleanor Hamilton
Taejun (David) Lee
Lancaster University Management School,
Lancaster University, Lancaster, UK
School of Advertising and Public Relations,
University of Tennessee Knoxville, Knoxville,
Tennessee, USA
Abstract
Purpose – The purpose of this paper is to contribute towards
understanding how entrepreneurial learning might be understood as
being socially situated, embedded in everyday practice in the
context of family business. The study is framed by three main
principles drawn from situated learning theory. First, the family and
the business are examined as overlapping communities of practice,
as sites of practice-based knowledge. Second, the concept of
legitimate peripheral participation is explored in relation to members
of the family business. Finally, how practice is both reproduced and
transformed over time is examined in the context of two generations’
participation in a family business.
Design/methodology/approach – The paper draws on an
empirical study of two generations from five families, the founders of
a business and their successors. The interview approach adopted
phenomenological techniques. A thematic analysis identified
conceptual frameworks to make sense of the data in a ‘‘quasi
grounded’’ approach. Finally, the three main principles introduced
from situated learning theory – communities of practice, legitimate
peripheral participation, and cycles of reproduction and
transformation provided a conceptual framework to analyse the
empirical material.
Research limitations/implications – This is an interpretive,
qualitative study based on a small sample of families based in the
North West of England. The findings are not intended to be
generalised to a population, but to offer empirical insights that
extend theoretical frameworks in order to better understand the
entrepreneurial phenomenon.
Practical implications – The experience of the second generation
both in the family business and in overlapping contexts of learningin-practice brings innovation and change as well as continuity. The
study also suggests that the complex process of succession might
be informed by the understanding of the importance of the nature
and extent of participation in the family business over time.
Originality/value – This paper introduces conceptual frameworks
that capture the social complexity of intergenerational
entrepreneurial learning and contributes an empirical illustration of
situated learning theory within the context of family business. The
situated learning perspective contrasts with much of the existing
entrepreneurial learning literature, which has tended to focus on
‘‘the entrepreneur’’ and individual learning processes. This study
demonstrates that applying a learning lens brings theoretical
insights to the study of family business.
Keywords Employee participation, Entrepreneurialism,
Family firms, Narratives, Workplace learning
Wonjun Chung
Department of Communication,
University of Louisiana at Lafayette, Lafayette,
Louisiana, USA
Ronald E. Taylor
School of Advertising and Public Relations,
University of Tennessee Knoxville, Knoxville,
Tennessee, USA
Abstract
Purpose – This paper aims to investigate how the US financial
services organizations (FSOs) provided marketing information and
the way they strategically used various appeals through their
advertising before and during the current financial crisis.
Design/methodology/approach – This takes the form of a content
analysis examining a total of 2,480 financial services ads (FSA) in
print magazines within two periods – the two years before the crisis
(2005 to 2006) and the two years during the crisis (2007 to 2008).
Findings – This study showed three significant findings: because of
the economic struggle, there was a significant decline across the
two periods in the total number of yearly FSA; the economic crisis
led to a significant increase in the use of informational message
strategies across all FSOs; and financial value and atmospherics
appeals were predominant after the crisis. However, each FSO
used appeals in a different way.
Research limitations/implications – This study focused on only
print media. A future research project aimed at other traditional
media such as television and new media such as the internet or
weblogs could provide additional analysis of financial advertising
strategies.
Practical implications – The findings of this study suggest that
FSOs may rely much more heavily on informational than on
transformational approaches during an economic crisis. The
findings may provide further valuable implications for non-profit
institutions and international marketers.
Originality/value – This study contributes in several ways to
understanding of the strategic communicative reactions of FSOs
during the crisis.
Keywords Advertising, Financial services, Marketing strategy
JSM
JSBED
Volume 25 Number 3, 2011, pp. 150-64
Editor: Charles L. Martin
Editor: Harry Matlay
82
Journal of
Journal of
Social Marketing
Strategy and
Management
Outstanding Paper
Outstanding Paper
An integrative model for social marketing
Economic recessions, strategy, and
performance: a synthesis
R. Craig Lefebvre
Scott Latham
School of Public Health, University of South Florida,
Sarasota, Florida, USA
College of Management, Falmouth,
University of Massachusetts-Lowell, Lowell,
Massachusetts, USA
Abstract
Purpose – Social marketing has evolved differently in the
developing and developed worlds, at times leading to different
emphases on what social marketing thought and practice entail.
This paper aims to document what those differences have been and
provide an integrative framework to guide social marketers in
working with significant social and health issues.
Design/methodology/approach – An integration of views about
social marketing is proposed that is focused on the core roles of
audience benefits; analysis of behavioral determinants, context and
consequences; the use of positioning, brand and personality in
marketing strategy development; and use of the four elements of the
marketing mix to tailor offerings, realign prices, increase access and
opportunities; and communicate these in an evolving media
environment.
Findings – Ideas about branding and positioning, core strategic
social marketing concerns, have been better understood and
practiced in developing country settings. Social marketing in
developing countries has focused much more on products and
services, with a concomitant interest in pricing and distribution
systems. In developed countries, social marketing has too often
taken the 1P route of using persuasive communications for behavior
change. The integrative framework calls for an expansion of social
marketing to product and service development and delivery, using
incentives and other behavioral economic concepts as part of the
price element, and extending place as both an access and
opportunity idea for behaviors, products and services.
Practical implications – The framework pulls together social
marketing ideas and practices from the diversity of settings in which
they have been developed and allows practitioners and academics
to use a common set of concepts to think about and design social
marketing programs. The model also gives social marketers more
latitude in how to use price and place in the design of programs.
Finally, it also provides a platform for how we approach social
change and public health in the years ahead through market-based
reform.
Originality/value – Five challenges to social marketing are
identified – achieving equity, influence of social networks on
behaviors, critical marketing, sustainability, scalability and the need
for comprehensive programs – that may serve to focus and
coalesce social marketing research and practice around the world.
ww.emeraldinsight.com/10.1108/20426761111104437
Michael Braun
Department of Management & Marketing,
University of Montana-Missoula, Missoula,
Montana, USA
Abstract
Purpose – Despite the episodic pervasiveness of recessions and
their destructive impact on firms, a void exists in the management
literature examining the intersection between recessions, strategy,
and performance. This paper seeks directly to address this research
void by reviewing relevant literature spanning the past 20 years and
building an integrative framework for future research efforts.
Design/methodology/approach – The paper systematically
reviews and compartmentalizes articles on the intersection between
firm strategy and economic recession published between 1991 and
2010 in widely recognized management and entrepreneurship
journals. Concurrently, a theoretical framework is proposed which
identifies distinct constructs and linkages related to economic
recessions, strategy, and performance.
Findings – The findings are twofold. First, the review distils
disparate scholarly works on firm behavior and recessions to
provide a systematic appraisal and review of what people know and
do not know about managing firms through economic downturn.
Second, the conceptual framework points to numerous
opportunities to scholars interested in conducting research on this
timely and important topic.
Practical implications – The paper answers a call by scholars for
research that fills a void on systematic diagnosis, prescription, or
prophylaxis that can guide managers through recessions.
Originality/value – This paper represents the only research
initiative to systematically bring a comprehensive overview of firm
strategy in the context of recessionary environments. In effect, it
addresses the larger research question: ‘‘What do we know about
the interplay between firm strategy and recession?’’
Keywords Business cycles, Recession,
Performance management, Corporate strategy
JSOCM
JSMA
Editors: Sharyn Rundle-Thiele and
Andrew McAuley
Editors: Nicholas O’Regan and Abby Ghobadian
83
Journal of
Journal of
Systems and
Information
Technology
Workplace Learning
Outstanding Paper
Outstanding Paper
Contingent dynamics of IS strategic alignment
in small and medium-sized enterprises
Teamwork on the line can pay off down the line
Annika Lantz
Margi Levy
Department of Psychology, Uppsala University, Uppsala,
Sweden and Fritz Change AB, Stocksund, Sweden
Warwick Business School, University of Warwick,
Coventry, UK
Abstract
Philip Powell
Purpose – Employees’ work in innovation processes generates
ideas, but more often it serves to create conditions so that new
products or services can be effectively produced or delivered. Selforganizational activities involve proactively handling new
possibilities, unexpected situations, problems or tasks. The aim of
this paper is to provide support for a previously proposed model of
the determinants of self-organizational activities in work groups.
Design/methodology/approach – Three studies were conducted
in organizations where self-organizational activities are welcomed,
and in a nuclear plant where such can endanger safety. The results
are based on work analysis (two studies) and questionnaires (all
studies) administered to, in total, 104 work groups. The model was
tested using LISREL.
Findings – The model received substantial support. Dimensions of
job design, group processes and group initiative are interrelated and
connected to self-organizational activities. Job design captured by
work analysis gives a better model fit and has a larger effect on selforganizational activities than self-assessed autonomy.
Research limitations/implications – Five different studies with a
relatively small number of groups is not a large sample, but the data
could be merged.
Practical implications – Teamwork can benefit the innovation
process and give a return on the investment that it takes, providing
that groups have a complex task, considerable freedom, and group
processes that are characterized by reflectivity. A good argument for
investing in teamwork is that it can promote self-organization.
Employees learn to think outside the box and participate in
processes that are important for innovation. Work analysis can give
input as to how work conditions might be altered to enhance
innovation processes. Job design has an effect on group processes
that are crucial for learning the competence to handle change.
Social implications – Detailed work analysis is worthwhile as it
provides data regardless of how work conditions are perceived, and
gives a solid base for proposing how the work should be designed if
it is to support self-organization. Further, group processes that
enhance group initiative and self-organizational activities are
identified.
Originality/value – The study gives further evidence that teamwork
can benefit the innovation process and give a return on the
investment that it takes, providing that groups have a complex work
task, considerable freedom, and group processes that are
characterized by reflexivity.
Keywords Employees, Innovation, Organizational effectiveness,
Team working
School of Business, Economics and Informatics,
Birkbeck, University of London, London, UK
Philip Yetton
Australian School of Business,
University of New South Wales, Sydney, Australia
Abstract
Purpose – This paper seeks to understand how strategic
information systems (IS) alignment takes place in small and
medium-sized enterprises (SMEs).
Design/methodology/approach – The paper employs a qualitative
and quantitative analysis of data from 27 cases.
Findings – A contingent model allows re-interpretation of earlier
findings that appear to be inconsistent. First, benefit realisation
depends on alignment between IS and business strategies. Second,
IS investment is frequently limited to supporting operations and
transactions. Third, organizations with more sophisticated IS tend to
perform less successfully than those with less complex systems, the
greatest alignment and highest performance are reported for
systems to improve efficiency, and organizations that adopt a lowcost approach are unlikely to use IS strategically.
Research limitations/implications – The paper extends
understanding of the contingent nature of SMEs’ investment in, and
use of, IS, and of the effect of market position on IS management. It
provides guidelines by describing the dominant paths to alignment.
The limitations are that the SME sample is not random, the scoring
protocols rely on author coding, whether the research identifies
cycles of alignment, alternative interpretations of path hierarchy, and
if an SME’s location uniquely defines its alignment path.
Originality/value – Performance is a function of the alignment
between IS strategy and other business domains. However, prior
research has focused on outcomes, rather than the processes by
which alignment is developed. Using multiple case data, this paper
investigates alignment in SMEs, explaining why different SMEs
follow different paths to alignment. Four paths are identified, with the
path chosen contingent on an SME’s market position.
Keywords Information systems, Small to medium-sized enterprises,
Strategic alignment
JSIT
JWL
Volume 13 Number 2, 2011, pp. 106-24
Editor: Craig Standing
Editors: Sara Cervai and Tauno Kekäle
84
Kybernetes
Leadership &
Organization
Development
Journal
The international journal of systems & cybernetics
Norbert Wiener Award
Named in memoriam and in recognition of the scientist
who is regarded as the originator of the interscientific
discipline of cybernetics. 1994 was the official centenary
year.
Outstanding Paper
Outstanding Paper
Organisations as emergent normative
personalities: part 1, the concepts
Artifacts, identification and support for change
after an acquisition
Maurice Yolles
Sarah Kovoor-Misra
Centre for the Creation of Coherent Change and
Knowledge, Liverpool John Moores University,
Liverpool, UK
Marlene A. Smith
The Business School, University of Colorado Denver,
Denver, Colorado, USA
Gerhard Fink
Abstract
Daniel Dauber
Purpose – This paper aims to investigate the extent to which
individuals’ identification with a changed organizational artifact is
associated with their cognitive, behavioral, and affective support for
change in the later stages of a change effort, and the role of
contextual variables in mediating these relationships.
Design/methodology/approach – Primarily quantitative with some
qualitative data from an online organization that had acquired the
non-personnel assets of its competitor.
Findings – The paper finds that: artifacts can be an important part
of employees’ perceptions of their organizations; artifact
identification is associated with cognitive and behavioral support in
the later stages of a change effort; a positive perception of the
change mediates between identification and cognitive and
behavioral support, and also facilitates affective support; emotional
exhaustion is a marginal mediator; and trust towards top managers
does not play a mediating role.
Research limitations/implications – Future research could study
the factors that influence artifact identification. Studies of support for
change must address its various dimensions to more accurately
assess support.
Practical implications – During the later stages of change,
managers can foster artifact identification, highlight the positives,
and reduce emotional exhaustion to ensure support.
Originality/value – This study is one of the first to examine the
relationship between artifact identification and support for change in
the later stages of a change effort, and the mediating role of
contextual factors. In addition, it investigates the multi-dimensional
aspects of support for change, an area that has received limited
empirical research attention.
Keywords Artifacts, Emotional exhaustion, Identification,
Support for change, Trust
WU – Vienna University of Economics and Business,
Vienna, Austria
Abstract
Purpose – Modelling the organisation to enable purposeful analysis and
diagnosis of its ills is often problematic. This is illustrated by the
unconnected non-synergistic plurality of organisational models each of
which relates to a particular isolated frame of thought and purpose. A
cybernetic approach is adopted to create a generic psychosocial model
for the organisation that is used to characterise its emergent normative
personality. Organisations are often complex, and seeing them in terms
of their normative personality can reduce the complexity and enable a
better understanding of their pathologies. This paper seeks to do two
things. The first is to show that it is possible to set up a generic model of
the organisation as an agency, and the second is to show that this same
model can also be represented in the alternative terms of the emergent
normative personality. In order to do this, an understanding of what it is
that constitutes generic criteria is required. In addition, the paper shall
show that organisational and personality theories can be connected
generically. One of the consequences of the theory is that the patterns of
behaviour which occur in an agency have underlying trait control
processes.
Design/methodology/approach – A meta-systemic view of the
organisation is adopted through knowledge cybernetics that enables
more flexibility and formality when viewing organisational models. The
paper develops a formal generic model of the organisation that should
facilitate the exploration of problem situations both theoretically and
empirically.
Findings – The outcome of the research formulates the cognitive
processes of normative personality as a feasible way of explaining
organisations and provide a capacity to analyse and predict the
likelihood of their behavioural conduct and misconduct. As an agency
trait model, agency explains the socio-cognitive aspects of selforganisation and the efficacy of connections between the traits. These
traits control the personality, and inter-trait connections are Piagetian
intelligences that orient the traits and work through forms of first- and
second-order autopoiesis. The development of a typology of pathologies
is also suggested as feasible.
Originality/value – There are previous metaphorical notions that link
agency with traits. Here, metaphor is extended to produce a formal
model for the emergent normative personality. This is the first time that
socio-cognitive and trait approaches are formally linked, as it is the fist
time that a typology for organisational pathologies is proposed.
Keywords Cybernetics, Knowledge, Modelling,
Organizational behaviour, Pathology, Personality
K
LODJ
Volume 40 Number 5/6, 2011, pp. 635-69
Editor: Brian Howard Rudall
Volume 32 Number 6, 2011, pp. 584-604
Editor: Marie McHugh
85
Leadership in Health
Services
Library Hi Tech
Outstanding Paper
Outstanding Paper
Mentoring in the twenty-first century
The Espresso Book Machine: a change agent
for libraries
Christine Bamford
Kenning Arlitsch
National Leadership and Innovation Agency for
Healthcare in Wales (NLIAH), Pontyclun, UK
J. Willard Marriott Library, University of Utah,
Salt Lake City, Utah, USA
Abstract
Purpose – This paper aims to describe NHS Wales’ strategic intent
to increase leadership capability through mentoring. The pressure
on budgets and geography forced the adoption of a technology
solution to reduce time away from the workplace and travel costs.
Design/methodology/approach – The design was based on the
following: reflective questioning; Kolb learning design and double
loop learning; mentoring competences to facilitate self-assessment
and personal development; blended use of face-to-face and
technology devices; measurable impact on job; responsiveness to
generational needs and social networking.
Findings – The evaluation studies by Strathclyde University
Business School indicated the following key findings: more
e-mentoring should be available at all levels; gave opportunity for
reflection despite pressures of work/life; increased skill sets;
supported behavioural change and confidence; reduced time away
from work and minimised travel; facilitated fluency with technology.
Practical implications – Although the model was based on
traditional learning models, the use of technology in mentoring was
not well researched. The author and team undertook proof of
concept trials as a practical way of generating own research
material.
Social implications – The paper delivers improvements to patient
care.
Originality/value – The e-mentoring concept has received many
awards for technology innovation and originality. NHS Wales is able
to put a monetary value on the reduced cost of delivering
e-mentoring versus traditional. However, the real value is the
increased skill sets for health care leaders/professionals and
improvements to patient care.
Keywords Leadership, Mentoring, National Health Service,
Patient care, Wales
Abstract
LHS
LHT
Volume 24 Number 2, 2011, pp. 150-63
Editors: Jennifer Bowerman and Jo Lamb-White
Editor: Michael Seadle
Purpose – The purpose of this paper is to examine the disruptive
implications of the Espresso Book Machine on library user services,
collection development, and special collections.
Design/methodology/approach – The approach takes into
account various published articles and online statements to help
articulate and support the arguments.
Findings – Library users can derive immediate benefit from a
machine that prints books for them in only a few minutes. The
EBM’s impact on collection development in libraries may change a
decades-old model of speculative buying to one of buying on
demand. The EBM can also help libraries bring high-quality
facsimiles of their unique special collections books to the public, and
perhaps even generate a revenue stream that might offset costs.
Originality/value – This is an original article that draws on other
published and unpublished research and opinion articles.
Keywords Collections management, Digital libraries
86
Library Hi Tech News
Library Management
Outstanding Paper
The Alexander Wilson Award
Named after Alexander Wilson, Director-General of the
British Library Reference Division from 1980 until his
retirement in 1986. Before that he was Director of
Cheshire Libraries and Museums, and Director of
Libraries and Cultural Services in Dudley and Coventry.
The Wellcome Digital Library: building a
sustainable infrastructure
Christy Henshaw
Programme Manager at Wellcome Library, London, UK
Outstanding Paper
Abstract
Purpose – The purpose of this paper is to provide an overview of
the Wellcome Digital Library infrastructure project.
Design/methodology/approach – The Wellcome Library is using
existing systems together with the procurement of new systems to
build a sustainable infrastructure that will enable the management
and delivery of tens of millions of images.
Findings – The project is in its beginning stages, and this paper
outlines how the Library will proceed, and the founding principles on
which the development will take place.
Research limitations/implications – The project is in the early
stages, so this paper sets out the current plans, which will be
realised during 2010-2012 and beyond.
Practical implications – The goal of the project described in this
paper is to make the Library’s holdings more accessible not only to
the core research audience for history of medicine, but for learning
and discovery across a broader range of users.
Originality/value – This project represents a new direction for the
Wellcome Library, and although tailored to the Wellcome Library’s
environment, goals and working practices, it aims to demonstrate
good practice in the development of a digital library infrastructure.
Keywords Digital libraries, History, Library systems,
Medical sciences
Libraries as places of invention
Annie Talvé
Project SISU, Ashfield, Australia
Abstract
Purpose – During the mid-1990s, it was predicted that the library as
physical place was doomed. A dualism emerged – the virtual library
vs library as place – and it was assumed that the virtual library
would prove to be the most popular. In 1995, the State Library of
New South Wales in Sydney, Australia, produced four scenarios
presenting alternative library futures in the twenty-first century,
specifically the year 2010. Only one of these scenarios predicted a
reinterpretation and corresponding revitalisation of ‘‘library as
place’’. The author initiated and led this process in 1995 and
revisited these scenarios in 2010 with a view to comparing current
practices in library design with the attributes described in this lone
scenario; the aim of this paper is to focus on this scenario.
Design/methodology/approach – Library leaders in Australia,
many of whom participated in the 1995 scenario development
process, are interviewed, along with a number of architects
specialising in contemporary library design. This qualitative process
is complemented by an international literature search. Three library
sectors are surveyed – collecting institutions, academic and public
libraries.
Findings – Fifteen years on the dualism between virtual and
physical is less stark; a convergence has occurred that would have
been unthinkable then. A hybrid has emerged with digital and placebased notions of a library holding equal currency. Interviewees
confirm that ‘‘library as place’’ has never been so popular. This trend
is international and emerges from the inter-weaving of the digital,
social and aesthetic that has generated new loci for solitary and
collective learning and interaction.
Originality/value – The paper asks questions about what has
happened to unsettle predictions conceived in the mid-1990s; what
is happening now in terms of new modes of learning and knowledge
exchange; and what kind of library spaces and uses can be
expected in the future.
Keywords Australia, Change management, Knowledge creation,
Libraries, Library design, Scenario planning
LHTN
LM
Editors: Martin A. Kesselman and
Laura Bowering Mullen
Volume 32 Number 8/9, 2011, pp. 493-504
Editor: Steve O’Connor
87
Library Review
Management
Decision
R.D. MacLeod Award
Outstanding Paper
Named after Library Review’s founding editor, Robert
Duncan MacLeod (1885-1973). He founded Library
Review in 1927 and remained editor until 1964, solely
responsible for its establishment and development
during those 36 years, encouraging many
up-and-coming librarians, as well as publishing material
from many of the profession’s prominent names.
Globalization of performance appraisals:
theory and applications
Steven H. Appelbaum
John Molson School of Business, Concordia University,
Montreal, Canada
Michel Roy
Outstanding Paper
St-Laurent, Canada
Effective public library outreach to homeless
people
Terry Gilliland
Peter Willett
Abstract
Information School, University of Sheffield, Sheffield, UK
Purpose – The purpose of this article is to provide a more complete
perspective regarding the ‘‘best practices’’ for performance
appraisals of ‘‘distant’’ employees in global organizations.
Design/methodology/approach – A range of published works
(1998-2009) on multinational corporations and performance
appraisals was reviewed. The literature was used to determine
human resource challenges associated with globalization as well as
the types of performance appraisals, common pitfalls and elements
for improvement of appraisal systems. Concepts were then
combined to determine the ‘‘best practices’’ for performance
appraisal in a global setting. Finally, a small questionnaire
consisting of six questions was constructed and sent to managers in
two companies in the health care industry meeting the criteria of
having ‘‘distant’’ employees. The questions were open-ended in
order to allow for a variety of responses enabling the researchers to
view trends and make comparisons with the literature.
Findings – Adequate training must be provided to both the
appraiser and the appraisee in order to avoid the many rating errors
that are common in performance appraisal. Training should include
cultural, legal and customer differences by country providing
managers with the tools to improve on the process. Managers must
also be given the opportunity to build the required relationship with
these employees.
Research limitations/implications – A questionnaire was sent to
several key managers in two complex pharmaceutical firms meeting
the criteria with responses received. Further empirical research on
the best practices of performance appraisal for distant employees in
global organizations should be pursued.
Practical implications – This article provides a source of
information on what practices are followed in order to support the
performance appraisal of ‘‘distant’’ employees in different parts of
the world.
Originality/value – There is limited literature dealing with ‘‘distant’’
employee performance appraisal in global organizations and this
article attempts to fill this gap.
Keywords Best practice, Globalization, Multinational companies,
Performance appraisal, Workplace training
Locweld Inc., Montreal, Canada
Rebecca Broadley
Latymer Upper School, London, UK
Abstract
Purpose – The purpose of this paper is to identify good practice in
conducting outreach for homeless people, and hence to provide
recommendations for future library outreach projects.
Design/methodology/approach – The authors examine of four
case studies taken from the library literature, and conduct six semistructured interviews with outreach and/or inclusion librarians from
library authorities in South and West Yorkshire.
Findings – The recommendations include: developing partnerships
with relevant organisations; removing proof-of-identity requirements
for joining the library; disseminating the results obtained in projects;
using book deposits and mobile library stops; training library staff to
ensure that they are aware of relevant issues; building trust in the
target audience; ensuring that outreach is tailored to the specific
needs of different groups of homeless people; and using a range of
methods to evaluate project effectiveness.
Originality/value – Identification of themes common to the
published case studies and to the interviews provides a reasoned
basis for the recommendations that are presented. These
recommendations provide, for the first time in the UK, clear
guidelines for future outreach projects for homeless people.
Keywords Homeless people, Inclusion, Outreach, Public libraries,
United Kingdom
LR
MD
Volume 60 Number 8, 2011, pp. 658-70
Editor: Judith Broadby-Preston
Volume 49 Number 4, 2011, pp. 570-85
Editor: Domingo Ribeiro
88
Management of
Environmental Quality
Management
Research
The Journal of the Iberoamerican Academy of
Management
Outstanding Paper
Outstanding Paper
Environmental assessment and sustainable
management options of leachate and landfill
gas treatment in Estonian municipal waste
landfills
Compensation framing and the risk-taking
behavior of the CEO: testing the influence of
alternative reference points
Viktoria Voronova
Martin Larraza-Kintana
Institute of Environmental Engineering,
Tallinn University of Technology, Tallinn, Estonia
Universidad Publica De Navarra, Pamplona, Spain
Harri Moora
Department of Management, Mays Business School,
Texas A&M University, College Station, Texas, USA
Luis R. Gomez-Mejia
Stockholm Environment Institute, Tallinn Office, Tallinn,
Estonia
Robert M. Wiseman
Enn Loigu
Eli Broad School of Business, Michigan State University,
East Lansing, Michigan, USA
Institute of Environmental Engineering,
Tallinn University of Technology, Tallinn, Estonia
Abstract
Purpose – This paper seeks to analyze how compensation framing
influences the risk-taking behavior of the firm’s chief executive
officer (CEO), and the mediating role played by risk bearing.
Design/methodology/approach – The study employs a sample of
108 US firms that issued an initial public offering in 1993, 1994 and
1995. Data from a survey filled out by the CEO of the firm are
completed with secondary information. A structural equation model
is estimated which explicitly considers the mediating effect of risk
bearing on the compensation framing-risk taking relationship.
Findings – The analyses indicate that while the performance
targets included in the CEO’s compensation contract indirectly
influence the riskiness of the CEO’s strategic decisions through its
influence on the employment risk component of executive risk
bearing, the level of compensation relative to peers does not. It
shows that not all reference points are equally relevant in
determining the CEO’s willingness to take risk, nor do all the
elements of risk bearing play the same role in that partial mediation.
Research limitations/implications – The paper provides a
refinement of previous work on modelling the risk-taking behavior of
managers.
Practical implications – The paper provides a guideline to think
about the behavioral consequences of the pay level in the market
for executives and the performance targets included in the
compensation contracts.
Originality/value – The paper proposes and tests a model on how
different reference points used to frame compensation influence
CEO risk taking. It also provides the first test of a central proposition
of the behavioral agency model: risk bearing partially mediates the
influence of compensation framing on risk taking.
Keywords Assunção de risco, Compensação, Performance
management, Retribución, Riesgo asumindo, Risk taking
www.emeraldinsight.com/10.1108/1536-541111131656
Abstract
Purpose – The purpose of this paper is to compare various landfill gas
(LFG) and leachate treatment technologies in a life-cycle perspective.
Design/methodology/approach – Since a landfill causes emissions for
a very long-time period, life-cycle-based environmental assessment was
carried out to compare different technological options for sustainable
leachate treatment and LFG collection and utilization. WAMPS, the lifecycle assessment (LCA) model for waste management planning, was
used for the environmental assessment of selected leachate and LFG
treatment technologies.
Findings – Results of both direct measurements in the studied landfills
and LCA support the fact that leachate treatment with reverse osmosis
has the best environmental performance compared to aerobic-activated
sludge treatment. Recently, the collection efficiency of LFG in the studied
landfills is relatively low. In order to improve the overall environmental
performance of LFG management the gas collection rate should be
improved. LFG utilisation for energy recovery is an essential part of the
system. The results of the study show that the avoided impacts of energy
recovery can be even greater than direct impacts of greenhouse gas
emissions from landfills. Therefore, measures which combine LFG
collection with energy generation should be preferred to treatment in flare.
Research limitations/implications – It should be noted that the results
of this study do not express the total environmental impacts of the entire
landfill system, but only the eutrophicating impacts and global warming
related to the studied leachate and LFG management options. Therefore,
it is recommended that further LCAs investigate also other relevant
impact categories.
Practical implications – The results of LCA modelling show that it is
important to ensure the highest collection and treatment efficiency of
leachate and LFG, since poor capture compromises the overall
environmental performance of a landfill.
Originality/value – The paper provides a site-specific data on
sustainable leachate and LFG management in selected Estonian
conventional municipal solid waste landfills. As such, the paper
contributes to the development of the regional reference input data for
LCA in waste management.
Keywords Estonia, Landfill gas, Leachate, Life cycle assessment,
Municipal solid waste, Pollutant gases, Sustainable landfilling, Waste
management
MEQ
MRJIAM
Volume 22 Number 6, 2011, pp. 787-802
Editor: Rita Campos e Cunha
89
Management
Research Review
Managerial Auditing
Journal
Outstanding Paper
Dr Larry Sawyer Award
New venture strategies and performance in a
catching-up economy: identifying a strategic
typology and trajectory through case studies
Named after the ‘‘grandfather’’ figure of internal auditing.
He is the author of countless articles and has written
Sawyer’s Internal Auditing, a text which is globally used
and respected.
formerly Management Research News
Ioanna Deligianni
Outstanding Paper
Irini Voudouris
Department of Management Science and Technology,
Athens University of Economics and Business, Athens,
Greece
Effects of ethical context and Machiavellianism
on attitudes toward earnings management in
China
Abstract
William E. Shafer
Purpose – The purpose of this paper is to explore both the strategy
types and strategic growth trajectories of new ventures and examine
the relationship between these trajectories and new venture
performance.
Design/methodology/approach – The paper uses evidence from
six case studies of Greek high technology new ventures over a
lengthy time frame. The longitudinal research design of the study
allowed for the complexities of the growth phenomenon to be
captured in an effective and efficient manner.
Findings – Based on an integrative three-dimensional framework of
new venture strategies, four strategy types are identified. At a static
level, evidence suggests that the more strategic dimensions are
emphasised in a venture strategy, the more balanced the venture’s
strategic position and thus, the higher its performance. With respect
to the venture’s dynamic trajectories, among all possible
alternatives, it was found that two are the most successful. The first
secures growth through focusing first on a specific innovative
product/service in the domestic market and then expanding in the
global market. The second secures growth through focusing first on
a specific innovative product/service in the global market and then
expanding the venture product scope.
Research limitations/implications – The findings imply that the
product and geographic dimensions of new venture strategies are
the main performance differentiators, while the innovativeness
dimension is a sine qua non of new ventures growth and
performance. Implications for theory, business practice and policy
making are discussed.
Originality/value – The paper contributes to knowledge in the area
of new venture growth by developing a strategic typology in a
catching-up economy, where little research can be found.
Keywords Greece, New venture strategies,
Organizational performance, Strategic trajectories
Department of Accountancy, Lingnan University,
Tuen Mun, Hong Kong, China
Zhihong Wang
Abstract
Purpose – The purpose of this study is to investigate the effects of
Chinese industry accountants’ perceptions of the ethical context in
their organization and Machiavellianism on attitudes toward earnings
management.
Design/methodology/approach – The research is based on a
survey of professional accountants employed by companies in
Mainland China.
Findings – The results indicate that perceptions of a strong
organizational emphasis on serving the public interest (benevolent/
cosmopolitan climate) significantly reduced professional accountants’
willingness to condone accounting earnings management.
Professionally certified accountants also judged accounting earnings
management more harshly. Consistent with our expectations, high
Machiavellians judged earnings management more leniently,
although this effect was only marginally significant in the case of
accounting earnings management. In contrast to prior studies of
earnings management in the USA, the participants judged accounting
earnings management more leniently, but judged operating earnings
management more harshly.
Originality/value – This is the first study to document that an
organizational emphasis on serving the public interest can restrain
aggressive behavior among industry accountants. Claims of serving
the public interest in accounting have traditionally focused on the role
of the independent auditor in protecting the public from misleading
financial reporting. The results indicate that appeals to public interest
obligations also have resonance for professional accountants in
industry. The fact that certified accountants were less tolerant of
accounting earnings management also has important implications,
demonstrating the practical value of professional certification
programs and their associated training and socialization processes.
The contrast observed between the ethical judgments of our Chinese
participants and US accountants surveyed in previous studies raises
important questions for further research.
Keywords Accountants, China, Earnings, Ethics
MAJ
MRR
Volume 26 Number 5, 2011, pp. 372-92
Editors: Barry J. Cooper, Philomena Leung and
Nonna Martinov-Bennie
Volume 34 Number 7, 2011, pp. 732-53
Editor: Joseph Sarkis
90
Managerial Finance
Managing Service
Quality
Outstanding Paper
Outstanding Paper
Intra-industry conformity in dividend policy
The influence of active and passive customer
behavior on switching in customer
relationships
Tom Van Caneghem
Hogeschool-Universiteit Brussel, Brussels,
Belgium and Antwerp Management School,
Universiteit Antwerpen, Antwerpen, Belgium
Inger Roos
Walter Aerts
Karlstad University, Karlstad, Sweden
Anders Gustafsson
University of Antwerpen, Antwerpen, Belgium
Abstract
Abstract
Purpose – The purpose of this study is to examine the relationship
between active/passive customer behavior and loyalty (responses
to switching triggers) in customer relationships.
Design/methodology/approach – A longitudinal study (seven
years) is undertaken of the roles of various triggers and active/
passive customers in analyzing the processes that lead to
customers changing their service provider in the context of the
Swedish telecommunications retail industry.
Findings – Triggers affect customers’ evaluations of service in
different ways and cause varying kinds of behavior, depending on
whether the customers are active or passive in their customer
relationships.
Originality/value – The study offers new insights into the difference
between active and passive customers, which facilitates the design
of loyalty-enhancing communications between providers and their
customers.
Keywords Active and passive customers,
Conscious and unconscious thoughts, Consumer behaviour,
Customer relations, Sensitivity in customer relationships,
Stability in customer relationships, Sweden, Triggers
Purpose – The purpose of this paper is to study the impact of intraindustry conformity tendencies on dividend policy among a large
sample of US firms.
Design/methodology/approach – The paper explores mimetic
influences on dividend policy. Consistent with prior institutional
research, the paper measures mimetic pressures as institutional
prevalence or the pervasiveness of a feature of dividend policy
within a firm’s relevant environment.
Findings – The results reveal a significantly positive relationship
between the lagged density of firms in the industry that pay a
dividend and the probability of a focal firm paying a dividend.
Moreover, for firms paying a dividend, results indicate that higher
similarity in dividend payout among firms in the same industry
induces more conformity between a focal firm and average industry
practice. Overall, results are consistent with imitation in dividend
policy.
Research limitations/implications – The results support the view
that future research on dividend policy should value social and
behavioral factors more explicitly in order to arrive at a more overall
and consistent explanation of firms’ dividend policy. Moreover, the
results also illustrate the relevance of alternative theories in
explaining dividend policy.
Practical implications – The results show that intra-industry
benchmarking of dividend policy plays a significant role in the USA.
Originality/value – This study documents the relevance of social
imitation mechanisms behind dividend payout behavior and
therefore adds to the current knowledge of the impact of behavioral
processes on dividend policy.
Keywords Dividends, Organizational theory,
MF
MSQ
Volume 37 Number 6, 2011, pp. 492-516
Editor: Don T. Johnson
Volume 21 Number 5, 2011, pp. 448-64
Editors: Chatura Ranaweera and Marianna Sigala
91
Marketing
Intelligence
& Planning
Measuring Business
Excellence
Outstanding Paper
Outstanding Paper
The value of historical nostalgia for marketing
management
Longitudinal research into factors of high
performance: the follow-up case of Nabil Bank
Christopher Marchegiani
André de Waal
Ian Phau
Miriam Frijns
School of Marketing, Curtin University of Technology,
Perth, Australia
Maastricht School of Management, Maastricht,
The Netherlands
Abstract
Abstract
Purpose – This paper aims to examine the effect of three levels of
historical nostalgia on respondents’ cognitions, attitude towards the
advert, attitude toward the brand, and purchase intention.
Design/methodology/approach – A total of 292 respondents
exposed to broadcast-style advertising containing nostalgic cues
completed a measure of historical nostalgia, a thought-collection
exercise, and measures of attitudes and intention. Hypotheses are
tested using ANOVA and other relevant analyses.
Findings – The findings show that historical nostalgic thoughts and
the valence of cognitive reactions significantly improve when
respondents experience a moderate or high level of historical
nostalgia compared with a low level. However, no significant benefit
is evident when moving from a moderate to a high level. Brand and
message-related thoughts did not significantly change. Attitude
towards the brand is significantly improved only if respondents
reach a high level of historical reaction. Attitudes towards the advert
and purchase intentions however continue to significantly improve
at each increasing level of historical nostalgia.
Practical implications – Increased predictive capabilities of
managers utilising historical nostalgia in the marketplace are
achieved, specifically relating to consumers experiencing varying
levels of historical nostalgia and the expected cognitive, attitudinal
and purchase intent reactions. The study provides relevant
implications for advertisers and creative directors to ensure the
appropriate intensity of historical nostalgia is elicited.
Originality/value – No prior empirical studies on the effect of
varying levels of historical nostalgia on consumer responses have
been conducted. This is the first paper to close this gap.
Keywords Advertising, Attitudes, Brands, Cognition, Marketing,
Nostalgia
Purpose – There is a real need for longitudinal research into the
factors that cause or contribute to sustainable high organisational
performance. Especially in Asia there has not been much research
into this topic. The goal of this study is to evaluate whether paying
dedicated attention to the factors that were found during previous
research to determine the sustainable success of a highperformance organisation (HPO) in Asia would result in sustainable
increased organisational performance.
Design/methodology/approach – Nabil Bank, the case company
to which the high performance framework was applied, was visited
one year later to evaluate whether its performance had improved
after taking into account the improvements that originated from the
first research.
Findings – Although Nabil Bank’s financial performance had
improved, the increase in HPO results was not so great. Possible
explanations for this are that there is a perception gap between
management and employees with regard to the improvements
achieved, and the fact that Nabil Bank has continued with
implementing improvement actions that are already under way,
while not starting additional ones specifically targeted at improving
the HPO factors. Alternatively, it can be stated that, if the transition
to an HPO takes on average three to five years, an improvement per
year of 0.3 to 0.5 points is viable. In this light Nabil Bank is definitely
on its way to becoming an HPO but it seems to be taking the ‘‘slow
road’’.
Practical implications – The research results show that dedicated
attention has to be paid to the HPO factors in order to take full
advantage of them.
Originality/value – This is the first longitudinal research into the
factors that determine sustainable high performance in Asian
organisations.
Keywords Banking, Company performance,
Competitive advantage, Sustainable development
MIP
MBE
Volume 29 Number 2, 2011, pp. 108-22
Editor: Gillian H. Wright
Editors: Jos van Iwaarden and Giovanni Schiuma
92
Meditari Accountancy
Research
Mental Health and
Social Inclusion
Outstanding Paper
Outstanding Paper
Developing the relevance of the accounting
academy: the importance of drawing from the
diversity of research approaches
Addressing the impact of social exclusion on
mental health in Gypsy, Roma, and Traveller
communities
Jane Broadbent
Annie Yin-Har Lau
University of Roehampton, London, UK
Oxford Health NHS Foundation Trust, Abingdon, UK
Jeffrey Unerman
Michael Ridge
Royal Holloway, University of London, Egham, UK
Haringey Travelling People’s Team at Haringey Council,
London, UK
Abstract
Abstract
Purpose – One of the most important considerations in any
research project is a compelling research question, the addressing
of which will produce socially and/or economically relevant and
beneficial insights based on high-quality evidence. The purpose of
this paper is to explain that each possible research question
requires use of the particular research methods that will produce the
high-quality evidence relevant to that question, with the nature of the
evidence and the methods required varying from research question
to research question.
Design/methodology/approach – This discussion paper explores
and explains the role and function of interpretive accounting
research advocates its adoption.
Findings – As the research method needs to be suited to the
research question, any restriction imposed on the credible research
methods that are considered acceptable severely limits the ability of
the accounting academy to serve the needs of society and the
economy by addressing the broadest possible range of research
questions. From this perspective it is vital for academics to
recognize that both positivist/quantitative and interpretive/qualitative
methods produce high-quality credible research evidence.
Research limitations/implications – Any preconceptions within a
nation’s accounting academy over the unacceptability of either
positivist or interpretive research will damage the health and
relevance of that academy in the longer term.
Originality/value – The paper argues that both positivist and
interpretivist research are needed, drawing on notions of
subjectivity, objectivity and inter-subjectivity in the context of the
social construction of both accounting information and research
data, and in the context of the socially constructing nature of
research evidence.
Keywords Accountancy research,
Interpretive accounting research, Intersubjectivity,
Methodological diversity, Skills, Social construction
Purpose – The purpose of this paper is to look at the impact of
social exclusion on mental health in Gypsy, Roma, and Traveller
(GRT) communities and make suggestions for services needed to
address it. The context of significant financial cuts in public sector
budgets in the UK and change in the commissioning landscape
mean there are significant risks of these vulnerable communities
falling even further behind.
Design/methodology/approach – The authors, both currently
engaged in clinical practice, draw on mental health and social work
perspectives to review key areas in which social exclusion impacts
on the life chances of members of GRT communities. Some
examples of good current provision are included as is a case study
which illustrates the problematic social context in contemporary
relations between traditional Gypsy/Travellers and the settled
community, and the impact on family life.
Findings – Research findings from contemporary studies are cited,
which show members of these communities suffer significant
inequalities in all health and social spheres.
Research limitations/implications – The GRT communities have
not been listed in census categories until this year (2011).
Social implications – The paper will hopefully contribute to raising
public awareness, and support members of the community in
participation in policy and decision making.
Originality/value – This paper arises out of interdisciplinary
collaboration between a psychiatrist and a social worker with the
support of the voluntary sector. The discussion highlights the gaps
in commissioning arrangements and hitherto poor support for health
and social care needs of the GRT communities.
Keywords Psychological aversion to housing,
Social bonding capital, Mental health, Social exclusion, Gypsy,
Roma and Traveller communities, Social isolation,
Communities
MEDAR
MHSI
Volume 19 Number 1/2, 2011, pp. 7-21
Editor: Elmar Venter
Volume 15 Number 3, 2011, pp. 129-37
Editor: Adam Pozner
93
Mental Health Review
Journal
Multidiscipline
Modeling in Materials
and Structures
Outstanding Paper
Outstanding Paper
La femme fatale: the female psychopath in
fiction and clinical practice
Modeling of plated through hole reliability and
performance
Caroline Logan
Gilad Sharon
Consultant Forensic Clinical Psychologist in the Greater
Manchester West Mental Health NHS Foundation Trust,
Manchester, UK and is also based at the University of
Manchester, Manchester, UK
Donald Barker
Abstract
Abstract
Purpose – Literature and legend features many dangerous female
characters. However, in fiction (and in film), it is the male
psychopath who dominates. In the scientific literature, research into
psychopathy in men also dominates. Studies of the nature and
treatment of this severe personality disorder in women are sparse
and little is known or agreed about its presentation in this group.
Consequently, psychopathy is not routinely assessed in women and
the harmful potential of some can be overlooked leading to failures
in the management of risk, especially towards partners and children.
The purpose of this paper is to explore how psychopathic women
manifest the traits of their disorder compared to men.
Design/methodology/approach – This paper focuses on the
representation of women in fiction who appear to demonstrate
psychopathic traits. Several relevant works of fiction will be
identified but three texts are described in detail and their female
characters and storylines explored.
Findings – Gender differences and practice implications are
highlighted. Specifically, the paper explores the nuanced ways in
which women execute their harmful conduct on others and their
most likely relationships with the victims of their aggression;
comparisons with men are drawn throughout. Further, comparisons
are drawn between the psychopathic female characters created by
men and women writers.
Practical implications – The study of psychopathic women in
fiction is an invaluable adjunct to empirical research as a way of
understanding the phenomenology of psychopathy in this group.
Originality/value – This paper is the first to examine the
representation of psychopathic women in fiction and to propose the
value of fiction in the study of this particular group of clients.
Keywords Fiction, Gender, La femme fatale, Personality disorder,
Psychopathy, Women
Purpose – The purpose of this paper is to evaluate modeling of the
reliability characteristics of the copper (Cu) used in plated through
holes (PTHs) for electrical connections across printed circuit boards
(PCBs).
Design/methodology/approach – Assessments of the Cu damage
in the first three reflow cycles are performed using finite element
analysis. A two-dimensional axi-symmetric model of a PTH on a
laminate board is validated against a three-dimensional full model
and test cases. Stress and strain measurements in the inner ring of
the PTH are obtained in numerical simulations.
Findings – Loads applied after the reflow cycles contribute to
subsequent mechanical disconnects. Reliability assessments
relying on undamaged circuits are less accurate than estimates
incorporating Cu damage following three reflow cycles.
Originality/value – In order to increase the accuracy of PCB
reliability predictions significantly, prior-to-use damage should be
calculated. In this paper, a modification to the reliability analysis is
proposed.
Keywords Finite element, Lead-free, Modelling,
Plated through hole, Printed-circuit boards, Reflow, Reliability
www.emeraldinsight.com/10.1108/1536-540911178261
MHRJ
MMMS
Volume 16 Number 3, 2011, pp. 118-27
Editors: Mark Freestone, Chiara Samele and
Nicola Wright
Editors: Zhufeng Yue, Heng Xiao and
Xiao-Ping Zhang
Department of Mechanical and Reliability Engineering,
University of Maryland, College Park, Maryland, USA
94
Multinational Business
Review
Nankai Business
Review International
Outstanding Paper
Outstanding Paper
Gravity, the English language and international
business
Leader political skill and team performance:
a moderated mediation model
Walid Hejazi
Jun Liu
Juan Ma
Wei Wang
Rotman School of Management, University of Toronto,
Toronto, Canada
Kun-peng Cao
School of Business, Renmin University of China, Beijing,
Abstract
Purpose – The purpose of this paper is to test the merits of the view
that the English language has emerged as the dominant language in
international business. If there is merit to this view, then the ability to
speak English and its role as a lingua franca in the global economy
would imply that countries which have English as an official
language should have a benefit over non-English-speaking
countries vis-à-vis their abilities to undertake international business.
Design/methodology/approach – Within an augmented gravity
model framework, the importance of the English language in
explaining bilateral foreign direct investment (FDI) data within the
OECD is tested. In addition to English, all other common official
languages within the OECD are also tested. Furthermore, the
linguistic distance to English is used to test whether closeness of
languages to English enhance international business activity.
Findings – The results indicate that English-speaking countries
within the OECD do have a benefit that comes with the English
language. Furthermore, countries whose official languages are
linguistically close to English benefit from the special role played by
the English language. These results therefore highlight the
importance of the English language in deploying multinational
strategies, even in countries whose official language is not English.
Research limitations/implications – These results therefore
indicate the importance of the English language in international
business. As such, having a proficiency with English within any
corporation should enhance that corporation’s ability to engage in
international business.
Originality/value – Sharing a common language with FDI partners
enhances the ability to communicate, and hence enhances FDI
between the countries. This paper extends this evidence to show
that when the common language is English, the common language
effect is strongest.
Keywords FDI, Gravity model, International business, Language
Abstract
Purpose – Drawing on the political theory of leadership and the
input-process-output model the purpose of this paper is to examine
the link between leader political skill and team performance by
focusing on the mediating role of team communication and the
moderating role of team task interdependence.
Design/methodology/approach – The authors collected three
waves of data from 80 teams across four business units and
employed hierarchical regression modeling and the moderated path
analysis approach suggested by Edwards and Lambert to test the
moderated mediation model.
Findings – Leader political skill was found to positively influence
team performance via promoting the quality of team communication.
Moreover, team task interdependence moderates the relationship
between leader political skill and team communication, such that the
relationship is stronger when team task interdependence is high
rather than low.
Research limitations/implications – First, the paper adopts the
measuring scales developed in the western organizational context
to investigate the relations and phenomena existing in the Chinese
organizational context. Future research should adopt the indigenous
measuring scales to investigate the relations and phenomena
existing in the Chinese organizational context. Second, both political
skill and team performance were reported by the team leader, which
might lead to common source bias. Future research should allow
team members to rate leaders’ political skill and the team leaders’
supervisors to provide evaluation of team performance.
Practical implications – Owing to its importance to team
performance, political skill is one of the critical skills that leaders
should make efforts to develop. When companies recruit leaders for
work teams, they should put more attention on the political skills of
the candidates. Moreover, companies should cultivate a cooperative
team climate to facilitate team communication.
Originality/value – Although Ahearn et al. suggested that leader
political skill has positive effect on team performance, they did not
empirically examine the specific process and mechanism through
which the positive effect occurs. This study argues team
communication is a critical mechanism that bridges leader political
skill and team operations and outcomes as well. The study adopts
longitudinal research design and collects multi-source data to test
the authors’ model. The study also complements past research by
investigating both the mediating and moderating mechanisms in the
leader political-team performance linkage.
Keywords Communication skills, Leadership, Team leaders,
Team performance, Team working
MBR
NBRI
Volume 19 Number 2, 2011, pp. 152-67
Editors: Alan M. Rugman and Seung H. Kim
Editor: Wei’an Li
95
New Library World
Nutrition & Food
Science
Outstanding Paper
Outstanding Paper
Canadian academic libraries and the mobile
web
Dietary approaches for polycystic ovary
syndrome
Robin Canuel
Antoine G. Farhat
Humanities and Social Sciences Library,
McGill University, Montreal, Canada
Marisa B. Mansour
Chad Crichton
Remi W. Attieh
Notre Dame University, Zouk Mosbeh, Lebanon
University of Toronto Scarborough Library,
University of Toronto, Toronto, Canada
Abstract
Purpose – The purpose of this paper is to provide a comprehensive
summary of the effect of different dietary approaches on polycystic
ovary syndrome (PCOS).
Design/methodology/approach – This review represents the
history of PCOS, the symptoms, diagnosis, and treatment. It also
includes up-to-date research articles on different types of diets that
have been shown some promising effects in the treatment of PCOS.
Findings – PCOS is nowadays considered the most common
endocrine abnormality, with a range of 4-12 per cent of women
affected by the syndrome. It has been proven that diet, in addition to
exercise and medication, plays an important role in the treatment of
PCOS. The proper dietary approach for women with PCOS should
focus on the PCOS symptoms and also improve weight loss,
increase fertility, and decrease risks of cardiovascular diseases.
Originality/value – This paper provides accessible and
comprehensive information on PCOS (since its discovery in 1935)
to researchers, nutritionists, and women with PCOS who are
interested in the effect of the diet on PCOS management.
Keywords Cardiovascular disease, Diet, Fertility, PCOS treatment,
Polycystic ovary syndrome
Abstract
Purpose – The purpose of this paper is to assess how Canadian
academic libraries have responded to the rapidly evolving mobile
environment and to identify gaps in the services provided, while
suggesting areas for future development.
Design/methodology/approach – The paper conducted an
examination of the mobile content and services provided by the
libraries of the member institutions of the Association of Universities
and Colleges of Canada (AUCC). Based on this examination, the
paper describes the current state of mobile librarianship in
Canadian academic libraries. A review of the literature places the
investigation in its broader context.
Findings – Only 14 percent of AUCC libraries currently advertise
some type of mobile web presence, with mobile web sites being
prevalent over downloadable apps. Examples of content and
services are highlighted to illustrate current trends and to provide
insight into future directions for developing mobile services.
Practical implications – This study raises awareness of the
importance of mobile technology for academic libraries and the
need to address the lack of mobile content and services provided by
most Canadian post-secondary institutions. The paper also
identifies best practices exhibited by the surveyed libraries.
Originality/value – This is the first exploration of this type into how
academic libraries in Canada have responded to the mobile
environment. The value of this research is in helping libraries
identify and address shortcomings in the mobile content and
services they provide, and in highlighting efforts by libraries to
address their users’ needs in this area.
Keywords Academic libraries, Applications, Canada,
Mobile communication systems, Mobile networks, Web sites
NLW
NFS
Volume 112 Number 3/4, 2011, pp. 107-20
Editor: Linda Ashcroft
Volume 41 Number 5, 2011, pp. 326-43
Editor: Mabel Blades
96
OCLC Systems &
Services: International
digital library
perspectives
On The Horizon
Outstanding Paper
Outstanding Paper
How to choose a free and open source
integrated library system
Online social networks and learning
Christine Greenhow
Tristan Müller
Assistant Professor of Learning Sciences and Technology
in the College of Education and College of Information
Studies, University of Maryland, College Park,
Maryland, USA
Fondation pour une Bibliothéque Globale, Québec,
Canada
Abstract
Purpose – This paper seeks to present the results of an analysis of
20 free and open source ILS platforms offered to the library
community. These software platforms were subjected to a threestep analysis, whereby the results aim to assist librarians and
decision makers in selecting an open source ILS, based on
objective criteria.
Design/methodology/approach – The methodology applied
involves three broad steps. The first step consists of evaluating all
the available ILSs and keeping only those that qualify as truly open
source or freely-licensed software. During this step, the correlation
between the practices within the community and the terms
associated with the free or open software license was measured.
The second step involves evaluating the community behind each
open source or free ILS project, according to a set of 40 criteria in
order to determine the attractiveness and sustainability of each
project. The third step entails subjecting the remaining ILSs to an
analysis of almost 800 functions and features to determine which
ILSs are most suited to the needs of libraries. The final score is used
to identify strengths, weaknesses and differentiating or similar
features of each ILS.
Findings – More than 20 open source ILSs were submitted to this
methodology, but only three passed all the steps: Evergreen, Koha,
and PMB. The main goal is not to identify the best open source ILS,
but rather to highlight from which, of the batch of dozens of open
source ILSs, librarians and decision makers can choose without
worrying about how perennial or sustainable each open or free
project is, as well as understanding which ILS provides them with
the functionalities to meet the needs of their institutions.
Practical implications – This paper offers a basic model so that
librarians and decision makers can make their own analysis and
adapt it to the needs of their libraries.
Originality/value – This methodology meets the best practices in
technology selection, with a multiple criteria decision analysis. It can
also be easily adapted to the needs of all libraries.
Keywords Computer software, Libraries, Library systems
Abstract
OCLC
OTH
Editor: Bradford Lee Eden
Editor: Tom P. Abeles
Purpose – This viewpoint essay seeks to argue that young people’s
online social networking can serve as sites for and supports for
student learning in ways not currently assessed.
Design/methodology/approach – The two themes presented are
based on a select review of the research literature as well as the
author’s explorations of young people’s online social networking
practices within MySpace and Facebook, two naturally occurring,
youth-initiated sites, as well as in an online social networking
application designed for environmental science education and civic
action.
Findings – Two themes are presented: (1) social network sites can
serve as direct and indirect supports for learning, such as providing
an emotional outlet for school-related stress, validation of creative
work, peer-alumni support for school-life transitions, and help with
school-related tasks; and (2) online social networking can stimulate
social and civic benefits, online and offline, which has implications
for education.
Practical implications – Currently, social media are largely blocked
in schools due to privacy, security, and copyright concerns. In the
USA, the National Educational Technology Plan published in
November 2010, and recent educational standards, both assume
24/7 access and use of newer web technologies for learning and
advocate appropriation of technologies students already use, and
prefer to use, for educational purposes. Consideration of how social
media, such as social network sites, currently support informal
learning may advance one’s ability to construct effective social
media-enabled environments for more formal learning purposes.
Originality/value – This paper presents concrete examples of how
social network sites, typically seen as a distraction, might be
re-envisioned as supports for revised student learning outcomes.
Keywords Learning, Literacy, Social interaction,
Social networking sites
97
Pacific Accounting
Review
Performance
Measurement and
Metrics
Outstanding Paper
Outstanding Paper
Accounting choice, market failure, and
regulation: consolidated accounting adoption
in New Zealand, 1946-1957
Two pupil-centred approaches to the
assessment of school libraries
Andrew K. Shenton
Michael G. Keenan
University of Auckland, Auckland, New Zealand
Formerly of School of Computing,
Engineering and Information Sciences,
Northumbria University, Newcastle upon Tyne, UK
Abstract
Abstract
Purpose – The purpose of this paper is to explain the adoption of
consolidated accounting for New Zealand holding companies during
the period 1946-1957.
Design/methodology/approach – An explanatory, multiple-case,
holistic case study is used to explain the relative increase in
consolidated accounting adoption in New Zealand following
passage of the Companies Act 1955, in spite of that accounting
choice remaining voluntary under the legislation.
Findings – The explanation is subjected to replication tests for
explanatory case studies, and is supported by the data from all 25
cases satisfying the criterion for inclusion in the study.
Originality/value – The explanation differs from the microeconomic explanations of accounting choice in terms of firm
characteristics which are generated within the positive accounting
research paradigm. It utilizes findings from research in the
economics of standardization which show that mechanisms for
co-ordinating the behaviour of market participants enable them to
capture benefits of market externalities which would otherwise be
unavailable because of market failure. The explanation is that: the
low rate of pre-legislation consolidated accounting adoption was
due to a market failure around the accounting information which
rendered unilateral adoption generally uneconomic; and the postlegislation surge in adoption was due to passage of the Act
resolving the market failure by overcoming a co-ordination problem
for potential adopters, enabling them to realise positive network
effects and, therewith, net benefits of adoption.
Keywords Accounting choice, Accounting history,
Accounting regulation, Consolidated accounting, Market failure,
New Zealand
Purpose – The paper seeks to explore two qualitative techniques
that may be used to evaluate the effectiveness of school libraries.
The first is based on a ‘‘willingness to return’’ concept previously
applied to reference interviews. The second extends a modellingthrough-reaction methodology that has recently been developed to
identify the characteristics of the ideal ‘‘information entity’’.
Design/methodology/approach – Although each method draws
on data relating to the strengths and value of the library as
perceived by users, modelling-through-reaction also addresses
possible areas of improvement and the ideas of non-users. Data are
typically collected via individual interviews and focus groups. Direct
quotations from participants are likely to feature prominently in
outcomes when the modified ‘‘willingness to return’’ approach is
employed, whereas more abstract principles result from modellingthrough-reaction.
Findings – The findings emerging from the application of the
methods can be employed in several ways. The first technique is of
particular use in advocacy, since it enables intermediaries to
demonstrate the specific benefits that their work brings to the lives
of pupils. The second helps information professionals identify the
strengths and weaknesses of their library. It can also inform
subsequent quantitative investigation, in which Likert responses are
given to statements, and may facilitate target setting.
Originality/value – The paper is unusual in highlighting various
information behaviour issues within the course of a study of
evaluation. Whilst the use of a wide range of references in the paper
helps to endow the methods proposed with academic credibility,
they are intended primarily to be of practical use to intermediaries.
Keywords Information research, Qualitative research,
School libraries
PAR
PMM
Volume 23 Number 2, 2011, pp. 101-21
Editors: Glenn Boylem, Michael Bradbury,
Jill Hooks and Asheq Rahman
Editor: Steve Thornton
98
Personnel
Review
Pigment & Resin
Technology
Outstanding Paper
Outstanding Paper
High commitment performance management:
the roles of justice and trust
Aqueous silane modified silica sols: theory and
preparation
Elaine Farndale
Peter Greenwood
Department of Human Resource Studies,
Tilburg University, Tilburg, The Netherlands
Eka Chemicals AB, AkzoNobel, Gothenburg, Sweden
Borje Gevert
Veronica Hope-Hailey
Department of Chemical and Biochemical Engineering,
Chalmers University of Technology, Gothenburg,
Sweden
Cass Business School, London, UK
Clare Kelliher
Cranfield School of Management, Cranfield University,
Cranfield, UK
Abstract
Purpose – The purpose of this paper is to study methods of
reacting the surface of the particles of silica sols with silanes,
primarily gamma-glycidoxypropyltrimethoxysilane (GPTMS) and
study some basic properties of the modified sols and the nature and
structure of the silane groups attached to the particle surface.
Design/methodology/approach – The surface of the silica
particles was modified by reacting the silica sols with aqueous
solutions of silanes, chiefly GPTMS. The presence and structure of
silane groups on the particle surface were established by Si-NMR
and C-NMR, respectively.
Findings – Several silanes were studied but silica sols could be
readily modified only with GPTMS and
glycidoxypropylmethoxydiethoxysilane (GPMDES), most readily if
the silanes were pre-hydrolysed in water. Higher degrees of
silylation were preferably done by continuous addition of silane.
Lower degrees of modification can be achieved at room
temperature by the stepwise addition of the silane solution. The
silylation of the silica surface with GPTMS significantly reduces the
number of charged surface groups and silanol groups. GPTMS
binds covalently to the silica surface and the epoxy ring opens and
transforms into a diol. Silica sols modified with GPTMS and
GPMDES are stable toward aggregation.
Research limitations/implications – Only organo-reactive silanes
were studied.
Originality/value – This is the first work to study the modification by
silanes of silica aquasols with high concentrations of silica. The
silane modification can extend the use of silica to areas of
applications previously inaccessible to silica sols.
Keywords Aqueous, Colloidal silica, Colloids, Dispersions,
Epoxy silane, Pigments, Silica sol, Silicates, Surface modification
Abstract
Purpose – The purpose of this paper is to explore the relationship
between employees’ perceptions of a particular subsystem of HRM
practices (performance management) and their commitment to the
organisation. In addition, the study seeks to examine the
mechanisms by which these perceptions translate into employee
attitudes and behaviours.
Design/methodology/approach – A total of 524 questionnaire
responses were collected from four organisations in the UK.
Findings – The findings show that the link between employee
experiences of high commitment performance management
(HCPM) practices and their level of commitment is strongly
mediated by related perceptions of organisational justice. In
addition, the level of employee trust in the organisation is a
significant moderator.
Research limitations/implications – This is a cross-sectional
study based on self-report data, which limits the reliability of the
findings. The findings may also be specific to a particular context.
However, the results by company support their generalisability.
Practical implications – The findings lead one to believe that it is
essential to observe the actual experiences of HCPM practices and
outcomes at employee level, and to consider the broader
organisational context, if one is to understand their effects on
performance.
Originality/value – When exploring the impact of high commitment
work practices on firm performance, little attention has been paid to
the employee perspective: employees ultimately are the recipients
of an organisation’s HRM practices, and as such their perceptions of
these practices affect their attitudes and behaviour in the workplace.
Keywords Employees attitudes, Human resource management,
Justice, Performance management, Trust, United Kingdom
PR
PRT
Editors: Nelarine Cornelius and Eric Pezet
Volume 40 Number 5, 2011, pp. 275-84
Editor: Long Lin
99
Policing
Program
An International Journal of Police Strategies
& Management
Electronic library and information systems
Outstanding Paper
Outstanding Paper
Victimization, stress and use of force among
South Korean police officers
A core journal decision model based on
weighted page rank
Jinseong Cheong
Hei-Chia Wang
Department of Police Administration,
Soonchunhyng University, Asan, South Korea
Ya-lin Chou
Ilhong Yun
Jiunn-Liang Guo
Department of Police Administration, Chosun University,
Gwangju, South Korea
Institute of Information Management,
National Cheng Kung University, Tainan, Taiwan
Abstract
Abstract
Purpose – The paper’s aim is to propose a core journal decision
method, called the local impact factor (LIF), which can evaluate the
requirements of the local user community by combining both the
access rate and the weighted impact factor, and by tracking citation
information on the local users’ articles.
Design/methodology/approach – Many institutions with a limited
budget can subscribe only to the most valuable journals for their
users. The importance of a journal to a local community can be
calculated in many ways. This paper takes both global and local
access frequency and journal citations into consideration. The
method of weighted web page link analysis is adopted.
Findings – This paper finds that the weighted page rank may be
used efficiently in the core journal decisions. Experimental results
demonstrate that the proposed LIF can effectively suggest journals
to local users better than existing methods (i.e. impact factor or the
local journal rank).
Research limitations/implications – This research requires the
determination of the thesis scores, which needs authorisation from
the authors. If the scores are not available, the scores may be
subjectively assigned or retrieved from the other resources.
Practical implications – A case study in National Cheng Kung
University was conducted to show that the LIF can be used to help
library managers evaluate the real demands of local community
users.
Originality/value – Rather than existing research, this paper
focuses on the utilisation and requirements of local community
users and also finds the contributions of citation information to be
significant and critical.
Keywords Decision making, Digital libraries,
Journal recommendation, Local impact factor, Serials
Purpose – This study aims to assess the direct and indirect impact
of stress on police use of force among a sample of male South
Korean frontline officers (n = 574).
Design/methodology/approach – Largely drawing on a
methodological approach adopted by Manzoni and Eisner the paper
employs a structural equation modeling approach.
Findings – The study discovered a direct positive influence of
operational stress on use of force frequency, even while controlling
for police routine activities and police victimization.
Originality/value – The findings of this study and their implications
are discussed in depth against the unique South Korean
background where frontline officers are routinely victimized by
suspects and citizens.
Keywords Men, Police stress, Police use of force, Policing,
South Korea, Stress, Structural equation modelling
PIJPSM
PROG
Volume 34 Number 4, 2011, pp. 606-24
Editors: Lorie A. Fridell and Kim Lersch
Volume 45 Number 4, 2011, pp. 397-414
Editor: Miguel Angel Sicilia
100
Property Management
Qualitative Research
in Accounting &
Management
Outstanding Paper
Outstanding Paper
Housing affordability in Australia for first home
buyers on moderate incomes
Lessons learned: advantages and
disadvantages of mixed method research
Valerie Kupke
Mary A. Malina
Peter Rossini
University of Colorado Denver, Denver, Colorado, USA
Centre for Regulation and Market Analysis,
University of South Australia, Adelaide, Australia
Hanne S.O. Nørreklit
Department of Business Studies, University of Århus,
Århus, Denmark
Abstract
Frank H. Selto
Purpose – This paper seeks to examine the opportunity for home
ownership by first-time buyers who are in occupations defined in the
UK literature as key workers within four state capitals in Australia:
Adelaide, Melbourne, Sydney, and Brisbane. Many of these workers
are moderate or average income earners who deliver essential
community services such as health, social services, education,
safety and emergency services. This paper aims to explore access
to home ownership for these workers for 2001 and 2009, a period
which included the introduction and reintroduction of increased
Australian government grants to first home buyers.
Design/methodology/approach – The study determines, for each
year, the zones of each city able to be afforded on a moderate single
income as well as the percentage of suburbs able to be afforded by
key workers.
Findings – The paper identifies the pressure for multiple incomes in
order to purchase as well as discussing the commuting distances
some workers in Adelaide and Sydney may have to accommodate
in order to afford a home.
Originality/value – The paper follows up 2001 work, conducted in
Australia, on housing affordability for moderate income earners.
Housing affordability continues to be a key housing issue in
Australia, especially for first home buyers.
Keywords Housing, Affordability, Australia, Earnings
Leeds School of Business,
University of Colorado at Boulder, Boulder,
Colorado, USA
Abstract
Purpose – The purpose of this paper is first, to discuss the
theoretical assumptions, qualities, problems and myopia of the
dominating quantitative and qualitative approaches; second, to
describe the methodological lessons that the authors learned while
conducting a series of longitudinal studies on the use and
usefulness of a specialized balanced scorecard; and third, to
encourage researchers to actually use multiple methods and
sources of data to address the very many accounting phenomena
that are not fully understood.
Design/methodology/approach – This paper is an opinion piece
based on the authors’ experience conducting a series of longitudinal
mixed method studies.
Findings – The authors suggest that in many studies, using a mixed
method approach provides the best opportunity for addressing
research questions.
Originality/value – This paper provides encouragement to those
who may wish to bridge the authors’ ideological gaps and to those
who are actively trying to do so.
Keywords Qualitative research, Quantitative research,
Research methods
PM
QRAM
Volume 29 Number 4, 2011, pp. 357-70
Editor: Clive Warren
Editor: Deryl Northcott
101
in Financial Markets
in Organizations and
Management
Outstanding Paper
Outstanding Paper
Herding, information uncertainty and investors’
cognitive profile
From ‘‘being there’’ to ‘‘being [. . .] where?’’:
relocating ethnography
Beatriz Fernández
Katrina Pritchard
Teresa Garcia-Merino
Department of Organizational Psychology, Birkbeck,
University of London, London, UK
Rosa Mayoral
Abstract
Valle Santos
Purpose – The purpose of this paper is to expand recent
discussions of research practice in organizational ethnography by
engaging in a reflexive examination of the ethnographer’s situated
identity work across different research spaces: academic, personal
and the research site itself.
Design/methodology/approach – Examines concerns with the
traditional notion of ‘‘being there’’ as it applies to ethnography in
contemporary organization studies and, through a confessional
account exploring the author’s own experiences as a PhD student
conducting ethnography, considers ‘‘being [. . .] where?’’ using the
analytic framework of situated identity work.
Findings – Identifies both opportunities and challenges for
organizational ethnographers facing the question of ‘‘being [. . .]
where?’’ through highlighting the situated nature of researchers’
identity work in, across and between different (material and virtual)
research spaces.
Practical implications – The paper provides researchers with
prompts to examine their own situated identity work, which may
prove particularly useful for novice researchers and their
supervisors, while also identifying the potential for incorporating
these ideas within organizational ethnography more broadly.
Originality/value – The paper offers situated identity work as a
means to provide renewed analytic vigour to the confessional genre
whilst highlighting new opportunities for reflexive and critical
ethnographic research practice.
Keywords Confessional genre, Ethnography, Identity work,
Organizations, Place, Reflexivity, Space
Eleuterio Vallelado
University of Valladolid, Valladolid, Spain
Abstract
Purpose – The purpose of this paper is to analyze the interaction
between the availability of financial information and individuals’
cognitive profiles to explain investors’ herding behavior.
Design/methodology/approach – The authors designed and
conducted an experiment to observe the behavior of subjects in
three settings, each with a different level of information.
Findings – Results confirm that a dependence relation exists
between information, investors’ behavioral biases and the herding
phenomenon. Moreover, the experiment shows that information
concerning the number of previous transactions in the market is
particularly relevant to explain herding propensity among investors.
The findings indicate that the cognitive profile of investors is more
relevant as the availability of information increases and the number
of previous transactions in the market is low.
Research limitations/implications – Future research should
examine further the best way to measure the individual’s cognitive
profile and its interaction with information limitation in financial
markets. The presence of high levels of uncertainty favors herding
behavior regardless of inter-individual differences, and only when
the availability of information is high and the number of transactions
is low does the subjects’ cognitive profile explain the investors’
herding behavior. Finally, it is observed that not all public information
receives the same attention by investors. The attractiveness of
public information requires further attention.
Social implications – The herding phenomenon is difficult to
anticipate because there are factors of a very diverse nature that
intervene.
Originality/value – The research described in this paper measures
investors’ cognitive profile to identify the interaction between
availability of information, cognitive profile and herding.
Keywords Financial information, Individual behaviour, Investors,
Uncertainty management
QRFM
QROM
Editor: Bruce M. Burton
Editors: Gillian Symon and Catherine Cassell
102
Quality Assurance in
Education
Quality in Ageing and
Older People
Outstanding Paper
Outstanding Paper
Bringing about positive change in the higher
education student experience: a case study
Right place – wrong person: dignity in the
acute care of older people
Sally Brown
Win Tadd
Leeds Metropolitan University, Leeds, UK
Alex Hillman
School of Social Sciences, Cardiff University, UK
Abstract
Purpose – The purpose of this article is to outline the ways in which
staff of a post-1992 UK university set about enhancing the student
experience, at a time when the institution had poor student
evaluations as demonstrated by the UK National Student Survey
and other indicators. Using a range of interventions led by the PVC
(Academic), a concerted effort is made to improve classroom
teaching, assessment and feedback, and the ways in which actions
taken in response to student feedback were reported back to
students.
Design/methodology/approach – The article reviews some of the
literature available on the NSS and on bringing about changes in
universities, and demonstrates how such approaches were put in
place.
Findings – Over a period of 18 months, it was possible to report
significant changes in practice, resulting in demonstrable
improvements, both in NSS scores and staff morale.
Research limitations/implications – The article uses a reportage
approach, describing the steps taken as part of an evidenceinformed approach: potential future work will be undertaken by a
new team, following a wide-ranging restructuring of the university.
Practical implications – It was necessary to recognise that
teaching staff felt they were already working very hard, so changes
had to be both manageable for staff and demonstrably leading to
measurable improvements.
Social implications – The article argues that a top-down approach
alone is insufficient to bring about rapid changes in a difficult
context, and describes how diverse agents’ enacted improvements.
Originality/value – The quality enhancement approaches
described here are shared by a number of universities with similar
aims: the originality of the approach lies in its coherence and
collaborative nature, which combined evidence-led leadership and
cross-institutional commitment.
Keywords Attitudes, Change management,
Continuous improvement, Higher education, Morale,
Organizational structures, Quality improvement, Students,
Teaching methods, United Kingdom
Sian Calnan
QAE
QAOA
Volume 19 Number 3, 2011, pp. 195-207
Editor: John Dalrymple
Editor: Ron Iphofen
Mike Calnan
School of Social Policy, Sociology and Social Research,
University of Kent, UK
Tony Bayer
School of Medicine, Cardiff University, UK
Simon Read
School of Social Sciences, Cardiff University, UK
Abstract
This paper reports on an ethnographic study to explore the
experience of dignity in the acute care of older people in four acute
NHS trusts. It explores the prevalent view that acute care is not the
right place for older people and the failure to acknowledge that the
largest group of users are the very old, the frail and the dependent,
which results in environments that are not friendly to older people
generally, and are especially hostile to those with cognitive
impairments. Added to this, a culture that is risk averse and
defensive, where care is undervalued and where professional
accountability and discretion are replaced by standardised
checklists, pathways and audits, cultivates the attitude that if an
aspect of care can’t be measured it doesn’t matter. Overall, getting
the job done appears to matter more than how the job is done, so
that the focus is primarily on the task rather than seeing the person.
It describes how the failure of acute trusts to respond to the needs of
the majority of their users – older people – results in the failure to
provide dignified care and the impact of this on both the quality of
care and patient outcomes.
Keywords Acute care, Dignity, Ethnography, Older people,
Patient outcomes
www.emeraldinsight.com/10.5042/qiaoa.2011.0143
103
Rapid Prototyping
Journal
Records Management
Journal
Outstanding Paper
Outstanding Paper
A layerless additive manufacturing process
based on CNC accumulation
Measuring the impact of records management:
data and discussion from the UK higher
education sector
Yong Chen
Steve Bailey
Chi Zhou
JISC infoNet, University of Northumbria,
Newcastle-upon-Tyne, UK
Jingyuan Lao
Daniel J. Epstein Department of Industrial and Systems
Engineering, University of Southern California,
Los Angeles, California, USA
Abstract
Purpose – Most current additive manufacturing (AM) processes are
layer based. By converting a three-dimensional model into twodimensional layers, the process planning can be dramatically
simplified. However, there are also drawbacks associated with such
an approach such as inconsistent material properties and difficulty
in embedding existing components. The purpose of this paper is to
present a novel AM process that is non-layer based and
demonstrate its unique capability.
Design/methodology/approach – An AM process named
computer numerically controlled (CNC) accumulation has been
developed. In such a layerless AM process, a fiber optic-cable
connected with an ultraviolet (UV) LED and related lens is served as
an accumulation tool. The cable is then merged inside a tank that is
filled with UV-curable liquid resin. By controlling the on/off state of
the UV-LED and the multi-axis motion of the cable, a physical model
can be built by selectively curing liquid resin into solid.
Findings – It is found that the cured resin can be safely detached
from the accumulation tool by applying a Teflon coating on the tip of
the fiber-optic cable, and controlling an appropriate gap between the
cable and the base. The experimental results verified the curing and
attaching force models.
Research limitations/implications – A proof-of-concept testbed
has been developed based on a curing tool that has a diameter
around 2mm. The relatively large tool size limits the geometry
resolution and part quality of the built parts.
Originality/value – By incorporating multi-axis tool motion, the CNC
accumulation process can be beneficial for applications such as
plastic part repairing, addition of new design features, and building
around inserts.
Keywords Control systems, Machine tools, Manufacturing systems,
Numerical control
Purpose – The purpose of this paper is to provide a source of
reliable, empirical data regarding the return on investment (ROI) that
can be achieved by an organization through various approaches to
improving the management of records. It is hoped that these data
will help address the current dearth in such evidence in relation to
records management and provide a source of citable reference data
as part of the business case for investment in records management
elsewhere. The paper also aims to explore some of the issues and
challenges surrounding the measurement, analysis and
interpretation of performance data in relation to records
management.
Design/methodology/approach – This paper draws on the
collected outputs of six UK higher education institutions, each of
which were funded to pilot the JISC infoNet Impact Calculator. All six
of these projects used the same transparent tool (the Impact
Calculator) as the basis for their data collection and analysis, but
each chose to apply it to different records management projects and
organizational contexts. This paper assesses the key findings from
each pilot project in turn, whilst also considering the more general
issues and challenges regarding the measurement of impact with
regards to records management that has emerged through the
collective experience of these projects.
Findings – This paper provides demonstrable proof that investment
in improvements to records management can realise significant and
sustained financial ROI. It also uncovers some interesting variations
in this overall picture, making it possible to start to identify which
aspect of records management is likely to yield the greatest ROI and
at what scale it needs to operate before this can be realised.
Originality/value – A previous extensive literature review
undertaken by the author indicates that no other such source of
empirical data currently exists in an openly accessible published
form. It is hoped that doing so in a respected, peer-reviewed journal
such as the RMJ will provide a valuable service to records
professionals by not only providing such data, but also a full account
of the context and methodology used to generate it.
Keywords Business analysis, Change management,
Performance appraisal, Records management, Resources,
Universities
RPJ
RMJ
Volume 17 Number 3, 2011, pp. 218-27
Editor: Ian Campbell
Editor: Julie McLeod
Abstract
104
Reference Services
Review
Review of Accounting
and Finance
Dr Ilene F. Rockman Award
Outstanding Paper
In memoriam and in recognition of Dr Ilene F. Rockman,
Editor of Reference Services Review 1985-2005.
Dr Rockman was a tireless advocate for integrating
information literacy into the higher education curriculum.
She was active nationally and locally as a speaker,
author and consultant. She held leadership positions
within the American Library Association, the Association
of College and Research Libraries (ACRL, and its
California chapter), and the Reference and User
Services Association.
Outside CEO directors on compensation
committees: whose side are they on?
Haidan Li
Department of Accounting, Santa Clara University,
Santa Clara, California, USA
Yiming Qian
Department of Finance, University of Iowa, Iowa City,
Iowa, USA
Outstanding Paper
Abstract
Purpose – The purpose of this paper is to examine whether outside
CEO directors sympathize with the company CEO due to their
similar positions and prestige, and make decisions in favor of the
company CEO. Specifically, the authors investigate how outside
CEO directors serving on the compensation committee influence
CEO compensation.
Design/methodology/approach – The authors investigate how
outside CEO directors on the compensation committee impact the
level and pay-for-performance sensitivity of CEO compensation. In
addition, the relation between excess CEO compensation
(attributable to outside CEO directors) and future firm-operating
performance is examined.
Findings – It is found that outside CEO directors on the
compensation committee are associated with higher CEO
compensation. However, excess CEO compensation attributable to
outside CEO directors leads to poor future firm-operating
performance. Outside CEO directors are associated with higher
CEO pay-for-performance sensitivity when the company
experiences positive stock returns, but do not impact pay-forperformance sensitivity when firm performance is poor. Finally,
when the company CEO has more influence on the board, outside
CEO directors are more likely to serve on the compensation
committee.
Originality/value – The paper is among the first to show that having
outside CEO directors on the compensation committee might create
agency problems and is costly to shareholders. The findings of the
authors’ study are relevant to current efforts of regulators and
private sectors to enhance oversight of executive compensation.
Keywords Chief executive officers, Compensation,
Corporate governance, Remuneration, United States of America
Information is social: information literacy in
context
Jennifer Hoyer
Edmonton Social Planning Council, Edmonton, Canada
Abstract
Purpose – This paper aims to discuss traditional conceptions of
information literacy as created within an academic context to address
information needs within this context. It seeks to present alternative
realities of information use outside the academic sector, and to
suggest that information literacy instruction within academia does not
go far enough in preparing students for the information society
beyond university. The aim is then to follow this by discussion of
appropriate information literacy models to prepare young people for
information use in a variety of workplace environments.
Design/methodology/approach – As an example of the application
of appropriate information literacy models for successful workplace
information use, the Edmonton Social Planning Council youth
internship program is examined through a case study of two
successful internship projects.
Findings – This youth internship program provides young people
with skills that are highly relevant to their information environment
outside the academic sector. It provides them with a framework for
interacting with information that can be applied in any academic or
non-academic setting in which they find themselves.
Practical implications – The program described could serve as
inspiration for other public, private or nonprofit organizations to
collaborate on similar initiatives. It also serves to remind academic
librarians of core information best practices that must be conveyed
through library instruction if students are to become good information
citizens.
Originality/value – While information literacy instruction receives
much attention in the academic sphere, it is necessary to take a
broader view of information use throughout the lifetime of information
users and the instruction required to prepare students adequately.
The paper focuses on these issues.
Keywords Information literacy, Students, Special libraries,
Non-profit organizations, Collaboration
RSR
RAF
Editors: Eleanor Mitchell and
Sarah Barbara Watstein
Volume 10 Number 2, 2011, pp. 110-33
Editors: Janis Zaima and C. Janie Chang
105
Safer Communities
Sensor Review
Jack Hollingum Award
Named after Jack Hollingum, who was one of the
founding editors of Sensor Review as well as of our sister
journals Assembly Automation and Industrial Robot.
Over the years he wrote countless articles and remained
a regular contributor right up to having a stroke in April
2001.
Outstanding Paper
Good cop, Polish cop: findings from an
evaluation of the secondment of two Polish
police officers to work with the Metropolitan
Police Service
Outstanding Paper
Middlesex University, UK
Micro crack detection of multi-crystalline
silicon solar wafer using machine vision
techniques
Abstract
Yih-Chih Chiou
David Porteous
This article presents and discusses the findings from an evaluation
of the secondment of two Polish police officers to work with the
Metropolitan Police Service in a west London borough between
October and December 2009. While the secondment was intended
to improve the service provided to the local Polish community, the
principal outcome was more effective information-sharing
concerning Polish offenders. ‘‘Cop culture’’ in this context had more
resonance than national culture. British and Polish officers soon
found they could overcome apparent differences in their approach
to the ‘‘job’’. Overcoming residents’ reluctance to engage with the
police proved more problematic.
Keywords Community, Culture, Policing, Polish
www.emeraldinsight.com/10.5042/sc.2011.0184
Jian-Zong Liu
Chung Hua University, Hsinchu, Taiwan
Yu-Teng Liang
Institute of Engineering Science, Chung Hua University,
Hsinchu, Taiwan and Department of Automation
Engineering, Ta Hwa Institute of Technology, Hsinchu,
Taiwan
Abstract
Purpose – The detection of invisible micro cracks (-cracks) in multicrystalline silicon (mc-si) solar wafers is difficult because of the wafers’
heterogeneously textured backgrounds. The difficulty is twofold. First,
invisible ç-cracks must be visualized to imaging devices. Second, an
image processing sequence capable of extracting -cracks from the
captured images must be developed. The purpose of this paper is to
reveal invisible -cracks that lie beneath the surface of mc-si solar
wafers.
Design/methodology/approach – To solve the problems, the authors
first set up a near infrared (NIR) imaging system to capture images of
interior -cracks. After being able to see the invisible -cracks, a regiongrowing flaw detection algorithm was then developed to extract -cracks
from the captured images.
Findings – The experimental results showed that the proposed -cracks
inspection system is effective in detecting -cracks. In addition, the
system can also be used for the inspection of silicon solar wafers for
stain, pinhole, inclusion and macro cracks. The overall accuracy of the
defect detection system is 99.85 percent.
Research limitations/implications – At present, the developed
prototype system can detect -crack down to 13.4m. The inspection
resolution is high but the speed is low. However, the limitation on
inspection speed can easily be lifted by choosing a higher resolution NIR
camera.
Practical implications – Generally, this paper is a great reference for
researchers who are interested in developing automatic optical
inspection systems for inspecting solar wafer for invisible -cracks.
Originality/value – The research described in this paper makes a step
toward developing an effective while low-cost approach for revealing
invisible -crack of mc-si solar wafers. The advantages provided by the
proposed system include excellent crack detection sensitivity, capability
of detecting hidden subsurface -cracks, and low cost.
Keywords Image sensors, Programming and algorithm theory, Quality
control, Semiconductor devices, Silicon
SC
SR
Editors: Chris Fox and Tim Bateman
Volume 31 Number 2, 2011, pp. 154-65
106
Social Care and
Neurodisability
Social Responsibility
Journal
Outstanding Paper
Outstanding Paper
Services that promote continuity of care:
key findings from an evaluation of the national
service framework for long-term neurological
conditions
Global HRM and the dilemma of competing
stakeholder interests
Kate Gridley
Maarit Laiho
Fiona Aspinal
Department of Management,
Turku School of Economics at the University of Turku,
Turku, Finland
Satu Lähteenmäki
Sylvia Bernard
Research Fellows, Social Policy Research Unit,
University of York, York, UK
Abstract
Purpose – The purpose of this paper is to study the meaning of
socially responsible human resourcem management (HRM) in the
global business context.
Design/methodology/approach – This paper is based on a
multiple case study and is descriptive. The study focuses on four
case studies of two Finnish multinational companies. The data
sources are company documents and web sites, newspapers,
financial periodicals and web-based open communication channels.
Findings – The study shows the contextual nature of socially
responsible HRM and highlights the need to recognise the
magnitude of the issues and viewpoints that affect the evaluation of
social responsibility from the HRM point of view. The study also
reveals the gap between the rhetoric used by top management and
the messages given out by the HR function.
Research limitations/implications – The four cases examined in
this study do not allow for empirical generalisations.
Practical implications – The study stresses that the costs and
consequences of unethical behaviour cannot be overlooked when
aiming to maintain the image of a socially responsible company.
Originality/value – This study addresses a research gap in HRM
studies by adopting an ethical perspective and suggesting that
instead of balancing global integration with responsiveness to local
customs companies should find a balance between profitability and
responsibility. The study provides rich material for discussion and
illustration.
Keywords Corporate social responsibility,
Human resource management, Human resource strategies,
Multinational companies, Finland
Gillian Parker
Director, Social Policy Research Unit, University of York,
York, UK
Abstract
Purpose – This paper seeks to report key findings of a study, whose
purpose was to: understand what helps or hinders the
commissioning and provision of integrated services for people with
long-term neurological conditions (LTNCs); identify models of best
practice from the perspectives of people with LTNCs and the
professionals who work with them; and develop a benchmarking
system to assess the extent to which these models are available in
England.
Design/methodology/approach – The research had three main
components: a rapid systematic literature review of evidence;
in-depth case studies of six neurology ‘‘service systems’’; and a
survey of all English PCTs to audit progress towards implementation
of the National Service Framework (NSF) for LTNCs.
Findings – A number of elements that contribute to the experience
of continuity and three service models that incorporate these
elements were identified: community interdisciplinary neurological
rehabilitation teams; nurse specialists and proactive, holistic day
opportunities services. The survey results reinforced many of the
case study findings, particularly around the varying levels of service
available depending on diagnosis and location, and problems of
access even where high-quality services existed. The paper
concludes that the systematic approach to delivering treatment and
care for people with LTNCs envisaged in the NSF has not yet been
achieved.
Originality/value – This study uses a mix of methods to assess
progress towards national service improvement, based on evidence
from people with LTNCs and those who work with them. As such, it
provides a comprehensive benchmark at a critical point in the
implementation of the NSF for LTNCs.
Keywords Access, Commissioning, Continuity of care, Integration,
Long-term care, Long-term neurological conditions, Neurology
SCN
SRJ
Editors: Andy Mantell and Patti Simonson
Editors: David Crowther and Guler Aras
107
Society and Business
Review
Soldering & Surface
Mount Technology
Outstanding Paper
Outstanding Paper
Thermal fatigue endurance of
Sn3Ag0.5Cu0.5In0.05Ni and
Sn2.5Ag0.8Cu0.5Sb solders in composite
solder joints of LTCC/PWB assemblies
Illusive victimizations of a homeowner in
mortgage foreclosure
O. Nousiainen
Krisha Michele Coppedge
Materials Engineering Laboratory and EMPART
Research Group of Infotech Oulu, University of Oulu,
Oulu, Finland
CTU Doctoral Management Program,
Colorado Technical University, Colorado Springs,
Colorado, USA
T. Kangasvieri
Microelectronics and Materials Physics Laboratories and
EMPART Research Group of Infotech Oulu,
University of Oulu, Oulu, Finland
Abstract
Purpose – This conducive and concise phenomenon aims to
review the illusive victimization homeowners face and to zero in on
the underlying factors optimistically stimulating deceptive and
oppressed sensations homeowners endure in America before,
during, and after mortgage foreclosure. The purpose is to accurately
discover the behaviors, which lead to the homeowner’s decision
making from real storytelling of those alleged victimized
homeowners.
Design/methodology/approach – The homeowner, an
autonomous contributor, who stands to reason has its own nonprejudiced commentaries, and places the propositions in a binding
framework, adapts this preparation.
Findings – Prior to the year of 2000, the real estate market was
booming. It was at an all-time high. The rich, the powerful, the
influential, etc. were making top dollars off some innocent and some
not so innocent homeowners. Suddenly, American homeowners
everywhere found themselves drowning in mortgage foreclosure
meltdown (debt) crisis. This crisis, believed to be a consequence of
the Commodities Act of 2000, was under the watch of former
President Bill Clinton. However, although, this Legislative Act
appears to have been inconsiderate, unethical, and immoral for sure
the homeowner had a choice in the decision for or against the loan
as well. This review’s contribution to the book of knowledge finds
that from the mortgage foreclosure stories told by homeowners, they
are also really held accountable for their responsibility, virtuality,
answerability, decision making, and appreciative intelligence in this
situation. This newfound knowledge seeks to find the cruciality in
one looking before one leaps.
Practical implications – The paper intends to provide stratagems,
which are insightful, and of unimaginative thinking to get into the
hearts and minds of individuals by helping them to understand the
reality of their behaviors. Homeowners should recognize the
importance of self-honesty towards education, credit ratings, and
their happiness or unhappiness in terms of the best decision for
themselves before signing on that dotted line.
Originality/value – The paper extricates strenuous research for
researchers, educators, and those seeking to educate themselves
about the potential difficulties of being a homeowner in a mortgage
foreclosure situation. The value of this contribution provides the
most pertinent information, which is accessible in a conducive,
concise and stress-free digestive format. The originality of this
contribution is designed to influence the willingness many of the
world’s leading banks, bankers, lenders, mortgage brokers,
mortgage companies, and most of all the homeowner to change
their behavior and to stop the unethical practices relating to the
continuing mortgage foreclosure crises today.
Keywords Behaviour, Decision making, Illusive,
Mortgage foreclosure, Storytelling, United States of America,
Victimization
R. Rautioaho
SBR
SSMT
Editor: Yvon Pesqueux
Editor: Martin Goosey
Materials Engineering Laboratory and EMPART
Research Group of Infotech Oulu, University of Oulu,
Oulu, Finland
J. Vähäkangas
Microelectronics and Materials Physics Laboratories and
EMPART Research Group of Infotech Oulu,
University of Oulu, Oulu, Finland
Abstract
Purpose – The purpose of this paper is to investigate the thermal fatigue
endurance of two lead-free solders used in composite solder joints
consisting of plastic core solder balls (PCSB) and different solder
materials, in order to assess their feasibility in low-temperature cofired
ceramic (LTCC)/printed wiring board (PWB) assemblies.
Design/methodology/approach – The characteristic lifetime of these
joints was determined in a thermal cycling test (TCT) over a temperature
range of – 40-125ºC. Their failure mechanisms were analyzed after the
TCT using scanning acoustic and optical microscopy, scanning
electronic microscope, and field emission scanning electronic
microscope investigation.
Findings – The results showed that four different failure mechanisms
existed in the test assemblies cracking in the mixed ceramic/
metallization zone; or a mixed transgranular/intergranular failure
occurred at the low temperature extreme; whereas an intergranular
failure within the solder matrix; or separation of the intermetallic layer and
the solder matrix occurred at the high temperature extreme.
Sn3Ag0.5Cu0.5In0.05Ni was more resistant to mixed transgranular/
intergranular failure, but had poor adhesion with the Ag3Sn layer. On the
other hand, cracking in the mixed ceramic/metallization zone typically
existed in the joints with Sn2.5Ag0.8Cu0.5Sb solder, whereas the joints
with Sn3Ag0.5Cu0.5In0.05Ni were practically free of these cracks. The
characteristic lifetimes of both test joint configurations were at the same
level (800-1,000) compared with joints consisted of Sn4Ag0.5Cu solder
and PCSB studied earlier.
Originality/value – The study investigated in detail the failure
mechanisms of the Sn3Ag0.5Cu0.5In0.05Ni and Sn2.5Ag0.8Cu0.5Sb
solders under harsh accelerated test conditions. It was proved that these
solders behaved similarly to the ternary SnAgCu solders in these
conditions and no improvement can be achieved by utilizing these
solders in the non-collpasible solder joints of LTCC/PWB assemblies.
Keywords Ceramics and glass technology, Plastics, Solders, Stress
(materials)
108
Strategic Outsourcing
Strategy & Leadership
Outstanding Paper
Outstanding Paper
Understanding transition performance during
offshore IT outsourcing
Reinventing management: the practices that
enable continuous innovation
Erik Beulen
Stephen Denning
Tilburg University, Tilburg, The Netherlands and
KPMG EquaTerra, Tilburg, The Netherlands
Abstract
Purpose – This paper aims to show how pioneering organizations
can reinvent management practice by simultaneously implementing
five fundamental shifts aimed at achieving continuous innovation
and disciplined execution.
Design/methodology/approach – The paper looks at five
transformations that are required, which are: the firm’s goal
becomes delighting and engaging customers (a shift from an insideout to outside-in perspective); the role of managers changes (from
controller to enabler); the mode of managerial coordination switches
(from command-and-control to dynamic linking); the values
practiced shifts (from a single focus on shareholder value to values
relevant to all stakeholders); and the communications mode of
management changes (from command to conversation).
Findings – This Masterclass offers leaders an overview of the
practices needed to accomplish and institutionalize the five shifts.
Practical implications – Meshing a client focus with autonomous
teams and disciplined execution requires a set of measures called
‘‘dynamic linking’’. ‘‘Dynamic linking’’ means that: the work is done in
short cycles; the management sets priorities in terms of the goals of
work in the cycle, based on what is known about what might delight
the client; decisions about how the work is to be carried out to
achieve those goals are largely the responsibility of those doing the
work; and progress is measured (to the extent possible) by direct
client feedback at the end of each cycle.
Originality/value – None of the five shifts is new in itself. Success,
however, requires putting all five shifts into operation together. This
article provides a state-of-the-art primer for leaders managing
change.
Keywords Buyer-seller relationships, Change management,
Customer satisfaction, Innovation, Management development,
Team working
Vinay Tiwari
Shell, The Hague, The Netherlands
Eric van Heck
Rotterdam School of Management, Erasmus University,
Rotterdam, The Netherlands
Abstract
Purpose – Within an IT outsourcing relationship, transition
represents a critical and complex phase that starts immediately after
contract signing. Transition involves handing over outsourced
activities from client firm to service provider firm and accompanies a
new way of operating. The purpose of this paper is to determine and
detail factors influencing the performance of transition phase within
global IT outsourcing relationships.
Design/methodology/approach – In this paper, the authors
present a framework for transition performance that includes four
factors: transition planning, knowledge transfer, transition
governance and retained organization. This framework is tested and
enriched by utilizing a single, in-depth case study involving over 25
interviews with a global offshore IT outsourcing engagement.
Findings – It was found that knowledge transfer and transition
governance are more critical factors than transition planning and
retained organization for transition performance. This was due
mainly to two reasons: the critical challenges faced, within the scope
of these factors, had higher potential to disrupt transition; and both
these factors and their related issues required a significant joint and
coordinated effort from client and service provider firms, thereby,
making implementation challenging for transition.
Originality/value – Practitioners have suggested that over twothirds of failed outsourcing relationships are due to transition-related
challenges. This paper represents one of the first in-depth studies
that provides insights from a real-life global outsourcing
engagement, which contributes to and complements existing
literature on IT outsourcing by providing a greater understanding of
transition. Furthermore, it provides practitioners with insights and
best practices that can be used to guide transitions in real-life
engagements.
Keywords Governance, Information technology, IT offshoring,
IT outsourcing, Outsourcing, Strategic outsourcing,
Transition management
SO
SL
Editor: Marco Busi
Editor: Robert Randall
109
Structural Survey
Studies in Economics
and Finance
Outstanding Paper
Outstanding Paper
Quinquennial surveys
The intertemporal mechanics of European
stock price momentum
Alan W. Scott,
Hunter Cowie Ltd, Darlington, UK
Philip A. Stork
Abstract
School of Finance and Risk Management,
VU University Amsterdam, Amsterdam, The Netherlands
Purpose – This paper seeks to review guidance on the undertaking
of quinquennial surveys of Church of England parish churches, then
to examine the approaches of Diocese Advisory Committees in
administrating the surveys and finally to apply that guidance to a
case study within one of the researched Dioceses.
Design/methodology/approach – The paper reviews current
guidelines on undertaking quinquennial surveys of English parish
churches, examining the methodology of both the inspection and
reporting techniques of the survey. The paper also reports on a
series of interviews carried out with Dioceses’ Secretaries in
Northern England who are responsible for administrating
quinquennial surveys, and finally examines the application of
national and diocesan guidelines by reporting on a quinquennial
survey of St Olaf’s Church in Wasdale, Cumbria, England’s smallest
church.
Findings – The principal guidance for quinquennial inspection of
Churches is produced by the Council for the Care of Churches but
this is currently out of print. Perhaps for this reason various Diocese
Advisory Committees have produced their own guidance. It is
possible that more standardisation in the format of reports is
required as this will enable Dioceses to correlate electronic
information in the production of their maintenance strategies. The
alternative view is that to produce a standard pro-forma does not do
justice to an individual building which may have evolved over 1,000
years and requires specific advice. The 1991 Care of Churches and
Ecclesiastical Jurisdiction Measures extended the professional
adviser capable of undertaking the survey from just Architect to
Architects and Chartered Building Surveyor. But within the three
Dioceses reviewed this has a limited impact with Architects being
dominant by a ratio of 25:1.
Originality/value – To survey and report on buildings of such
historic and community importance is a privilege and the pinnacle of
conservation expertise. It is hoped that the guidance in this paper
may stimulate interest in the surveying of churches by younger
surveyors.
Keywords Churches, Conservation, Inspection, Maintenance,
Surveys
Abstract
Purpose – The purpose of this paper is to examine the relationship
between a stock market’s index returns and its subsequent firmlevel momentum profits. This relationship is analysed for each of ten
individual European stock markets between 1973 and 2010.
Design/methodology/approach – Using firm-level data, intramarket momentum returns are analysed, using various ranking and
holding period combinations. Standard t-tests as well as pooled and
country-specific regressions are employed to determine the
significance of the non-linear relationship between one-, two- and
three-year index returns and subsequent momentum returns.
Findings – Momentum returns following a bull market are positive
for all ten stock markets; statistical significance is reached by nine of
those ten. Per contrast, momentum returns following a bear market
are insignificant for all ten stocks markets, and the average return is
negative. Further, in all ten stock markets the momentum profits are
lowest following the greatest drops in the index; this effect is
significant in eight countries. These results are consistent with the
behavioural theories on investors’ overconfidence and undue selfattribution.
Practical implications – The paper’s findings suggest that
investors should refrain from pursuing a momentum strategy in
European stock markets shortly after a severe bear market.
Originality/value – This is the first study to investigate the temporal
dependence of firm-level momentum returns on preceding index
movements in European stock markets.
Keywords European stock markets, Overconfidence,
Price momentum, Profit, Self-attribution, Stock returns
SS
SEF
Volume 29 Number 3, 2011, pp. 184-96
Editors: Mark Shelbourn and Michael Hoxley
Volume 28 Number 3, 2011, pp. 217-32
Editor: Mahendra Raj
110
Supply Chain
Management
Sustainability
Accounting,
Management and
Policy Journal
Outstanding Paper
Outstanding Paper
Approaches to managing global sourcing risk
Public policies for scaling corporate
responsibility standards: expanding
collaborative governance for sustainable
development
Martin Christopher
Carlos Mena
Cranfield School of Management, Cranfield, UK
Jem Bendell
Omera Khan
Asia Pacific Centre for Sustainable Enterprise,
Griffith Business School, Griffith University, Brisbane,
Australia
Hull University Business School, University of Hull,
Hull, UK
Anthony Miller
Oznur Yurt
Katharina Wortmann
Department of Logistics Management,
Izmir University of Economics, Izmir, Turkey
United Nations Conference on Trade and Development,
Geneva, Switzerland
Abstract
Purpose – Global sourcing can bring many benefits to
organisations, but it can also expose them to a number of risks. The
purpose of this study is to understand how managers assess global
sourcing risks across the entire supply chain and what actions they
take to mitigate those risks.
Design/methodology/approach – A multiple case study approach
was used, involving 15 cases in seven different industries. Each
case consisted of interviews with managers directly involved in the
global sourcing decision, supported by documentary evidence. A
cross-case analysis was conducted to analyse patterns across
different industries.
Findings – The study revealed that most companies do not have a
structured supply chain risk management and mitigation system.
Nevertheless they do use a number of informal approaches to cope
with risk. The paper proposes that a multidisciplinary approach is
required when dealing with global sourcing risks. It presents a
classification of risks covering four categories: supply risk, process
and control risks, environmental and sustainability risks, and
demand risks.
Originality/value – The paper addresses a research gap
concerning managers’ approaches to assessing and mitigating
supply chain risk in a global context. In this context, this study
proposes a new categorisation for global sourcing risks and offers a
characterisation of global sourcing risk mitigation strategies
applicable to different industries.
Keywords Globalization, Risk analysis, Risk management
Abstract
SCM
SAMPJ
Editor: Beverly A. Wagner
Editor: Carol Adams
Purpose – This paper seeks to provide an overview and context for
the emerging field of public policies for scaling voluntary standards,
or private regulations, on the social and environmental performance
of business and finance, to promote sustainable development; in
order to stimulate more innovation and research in this field.
Design/methodology/approach – The paper takes the approach
of a literature review of texts from intergovernmental and nongovernmental organisations, to develop a synthesis of issues,
before literature review from management studies, development
studies and international relations, to revise the synthesis and
identify policy relevant future research.
Findings – Governance at all levels but particularly the international
level involves corporations and their stakeholders. Together they
have created non-statutory corporate social responsibility (CSR)
standards which now influence significant amounts of international
trade and investment, thereby presenting new benefits, risks and
challenges for sustainable development. Governments around the
world are now innovating public policies on these standards, which
can be categorised to inform policy development: governments
prepare, prefer, promote and prescribe CSR standards. Therefore, a
new dimension to collaborative governance is emerging and would
benefit from research and technical assistance. As concepts and
practices of regulation and governance are moving beyond state
versus non-state, mandatory versus voluntary approaches, so
issues about transparency, accountability and democratic
participation remain important for any new manifestation of
regulation or governance.
Originality/value – By contextualising public policy innovations on
CSR standards within new theories of governance, including
‘‘private regulation’’ and ‘‘collaborative governance’’, the paper
helps to clarify a new agenda for policy making and related
research.
Keywords Collaborative governance,
Corporate social responsibility, Private regulation, Public policy,
Regulation, Standards, Sustainable development,
Voluntary standards
111
Team Performance
Management
The Bottom Line
Managing library finances
Outstanding Paper
Outstanding Paper
Top management team diversity: positive in the
short run, but negative in the long run?
Maximizing an economic recession through
strategic organizational repositioning
Sabine Boerner
Adam Murray
Marius Linkohr
University Libraries, Murray State University, Murray,
Kentucky, USA
Sabine Kiefer
Abstract
University of Konstanz, Konstanz, Germany
Purpose – The objective of this paper is to demonstrate the
possibilities for strategically and politically repositioning a library,
despite economic hardships, for stronger relations with
administration, local government, and user communities.
Design/methodology/approach – The paper presents a case
study of Murray State University Libraries’ efforts to seize the
current recession to conduct capital construction planning, donor
development, and political positioning for a new library facility.
Additionally, the case study details some of the activities undertaken
during the recession to implement a pay-per-view journal article
process and value-added reference services.
Findings – This case study finds that strategically repositioning a
library with administration, local government, or the user community
can be undertaken on either larger or smaller scales, depending on
the particular circumstances in which a library operates.
Originality/value – While the literature is rife with papers urging
libraries and librarians to undertake strategic and political
repositioning efforts during economic recessions, this paper
provides a holistic case study of a library successfully doing just
that.
Keywords Academic libraries, Information services,
Organizational planning, Partnership, Public libraries, Value added
Abstract
Purpose – This paper aims to investigate the moderating role of top
management team (TMT) longevity on the TMT diversity-firm
performance relationship.
Design/methodology/approach – The paper presents results from
a quantitative longitudinal study of 59 TMTs in German companies
in different industries.
Findings – For age diversity, dominant educational background
diversity, and diversity in dominant industry experience, the
curvilinear moderating effect of TMT longevity on the TMT diversityfirm performance relationship is confirmed. However, for
organizational tenure diversity, the form of the moderating effect is
contrary to expectations (being u-shaped).
Research limitations/implication – In line with previous studies,
the results were sensitive to the performance measures in use.
Furthermore, the results should not be generalized since they may
be sensitive to the sector under study and the small sample size.
Originality/value – First, a curvilinear moderating effect of TMT
longevity on the TMT diversity-firm performance relationship is
investigated for the first time. Second, although the selected
diversity dimensions have been investigated in previous TMT
studies, they are examined simultaneously for the first time. Third,
this study analyzes TMTs of large and medium-sized German
corporations operating in a variety of sectors. Fourth, relating
demographic data on TMTs collected in 2004 to performance data
for the years 2004 to 2007, the present paper presents one of the
few longitudinal studies in the context of TMT diversity.
Keywords Chief executives, Curvilinear, Diversity, Germany,
Longevity, Longitudinal, Moderator, Team working,
Top management team
www.emeraldinsight.com 10.1108/13527591111182616
TPM
BL
Volume 17 Number 7/8, 2011, pp. 328-53
Editor: Fiona Lettice
Editor: Bradford Lee Eden
112
The British Journal of
Forensic Practice
The Electronic Library
Outstanding Paper
Outstanding Paper
Using the algebra of aggression in forensic
practice
Collaborative networks of memory institutions
in digitisation initiatives
Edwin Megargee
Zinaida Manžuch
Florida State University, USA
Institute of Library and Information Science,
Faculty of Communication, Vilnius University, Vilnius,
Lithuania
The international journal for the application of
technology in information environments
Abstract
A conceptual framework for the analysis of aggressive behaviour is
described that takes into account both psychological and
physiological determinants as well as both personal and situational
factors. The system should assist forensic practitioners in making
diagnostic and predictive assessments of violent offenders and in
formulating individual management and treatment plans.
Keywords Aggressive habit strength, Algebra of aggression,
Inhibitions against aggression, Instigation to aggression,
Risk assessment
www.emeraldinsight.com/10.5042/bjfp.2011.0045
Abstract
Purpose – The purpose of this paper is to research the approach of
memory institutions to collaboration by analysing collaboration
patterns in the networks developed in digitisation initiatives.
Design/methodology/approach – Qualitative and quantitative
content analysis of the comments about partners and contractors
made by respondents of the NUMERIC survey on the progress of
digitisation in European cultural institutions was performed. Several
attributes of collaborative networks of memory institutions were
analysed: their size, members by type of organisation, and visibility
of collaborators of particular type. Additionally, comparative analysis
of collaborative networks of archives, libraries and museums was
carried out.
Findings – Memory institutions did not approach collaboration
strategically. They exhibited a low engagement in collaboration and
focused on establishing resource-sharing networks. Many of them
established networks with the institutions of the same type.
Research limitations/implications – The number of archives
which provided comments about their networks was much fewer
than the number of libraries and museums. It suggests that
additional research on archives and their networks is needed to
obtain more reliable data.
Practical implications – The results of this research are useful for
managers responsible for digitisation initiatives, evaluating and
revising collaboration strategies; professional associations,
governmental and advisory bodies working with memory institutions
for planning, and providing support and advice in digitisation.
Originality/value – The results of this research would be relevant
for professional associations, governmental and advisory bodies,
working with memory institutions.
Keywords Digital storage, Europe, Libraries, Museums,
Networking, Team working
BJFP
EL
Editors: Carol Ireland and Neil Gredecki
Volume 29 Number 3, 2011, pp. 320-43
Editor: David Raitt
113
The Intnerational Journal of
The Journal of
Logistics
Management
Adult Protection
Outstanding Paper
Outstanding Paper
An institutional theoretic perspective on forces
driving adoption of lean production globally:
China vis-à-vis the USA
The role of emotion in decision-making
Hilary Brown
Based at Canterbury Christ Church University,
Canterbury, UK
Adriana Rossiter Hofer
Christian Hofer
Abstract
Department of Marketing and Logistics,
Sam M. Walton College of Business,
University of Arkansas, Fayetteville, Arkansas, USA
Purpose – This review of the decision-making literature aims to
challenge the rational model of decision-making upon which the
Mental Capacity Act (MCA) 2005 is premised.
Design/methodology/approach – The paper forms part of a larger
study commissioned by the Office of the Public Guardian looking
into complex cases.
Findings – The literature supported the study findings that
decisions are not made in a linear way and identified the importance
of history and memory, motivation and drive, mood and stability, and
openness to influence when assessing the mental capacity of
vulnerable people, especially in the context of self-neglect.
Practical implications – This paper will inform workers in health
and social care about the emotional factors that influence decisionmaking and increase their ability to make nuanced assessments.
Social implications – Taken together, with other publications from
this project, this paper alerts practitioners to situations where
vulnerable people are out of their depth; when the role of depression
and anxiety may be at least as salient as their understanding of
possible consequences and when the past may exert more control
over their actions than their understanding of future options.
Originality/value – The paper’s added value is that it uses ideas
that are current within academic psychology to make explicit some
of the factors that lead to complexity when assessing mental
capacity under the MCA, especially in the context of self-neglect.
Keywords Decision making, Depression, Mental capacity, Neglect,
Psychology, Self-neglect, Service-refusal, Vulnerable adult
Cuneyt Eroglu
Information, Operations & Analysis Group,
College of Business Administration,
Northeastern University, Boston, Massachusetts, USA
Matthew A. Waller
Department of Marketing and Logistics,
Sam M. Walton College of Business,
University of Arkansas, Fayetteville, Arkansas, USA
Abstract
Purpose – The purpose of this paper is to assess the current state of
implementation of lean production practices in China as compared to the
USA. Moreover, an institutional-theoretic framework is developed that
explores the interplay among economic, socio-cultural and regulative
forces that may shape the adoption process of lean production practices
in China.
Design/methodology/approach – The paper draws its conclusions
from an analysis of survey data from samples of Chinese and US
manufacturing executives. Lean production implementation is measured
via a survey instrument, and the data are analyzed via regression
analysis.
Findings – The results suggest that the degree of implementation of
lean production in China is equal to, if not greater than lean production
implementation in the USA. While the results are fairly consistent across
industries, they vary across different lean production practice bundles. In
light of these findings, an institutional theory perspective is adopted to
develop further insight into the potential drivers of and barriers to lean
production implementation in China. It is argued that, while several
economic factors function as enablers for the implementation of these
practices, various social processes and cultural traits in China still hinder
the full adoption of lean production.
Research limitations/implications – Larger-scale empirical studies are
required for further hypothesis testing and enhanced validity. In
particular, the explicit measurement of institutional forces and the
statistical analysis of their effects on lean production adoption are
recommended for future research.
Originality/value – This is the first study to systematically compare the
adoption of lean practices in China and the USA. The analyses and
discussions provide a basis for further theory building and hypothesis
testing research. In addition, the insights offered in this study may help
firms gain a better understanding of the unique opportunities and
challenges associated with adoption of lean production in China.
Keywords China, Institutional theory, Lean production,
IJLM
JAP
Volume 22 Number 2, 2011, pp. 148-78
Editors: Scott B. Keller and Chandra Lalwani
Volume 13 Number 4, 2011, pp. 194-202
Editors: Bridget Penhale and Margaret Flynn
114
The Journal of
The Journal of
Mental Health Training,
Education and
Practice
Risk Finance
Outstanding Paper
Outstanding Paper
Organisational change in the context of
recovery-oriented services
Revisiting the capital-structure puzzle:
UK evidence
Shula Ramon
Basil Al-Najjar
Mental Health Research Lead of the School of Nursing,
Midwifery and Social Work, University of Hertfordshire,
Hatfield, UK
Business School, Middlesex University, London, UK
Khaled Hussainey
Stirling Management School, Stirling University,
Stirling, UK
Abstract
Purpose – This paper aims to focus on the process of
organisational change in the implementation of recovery principles
into everyday NHS mental health practice, in order to highlight the
centrality of this process in enabling implementation.
Design/methodology/approach – Several recent good practice
examples are given below of relevant projects in which similar
challenges have been met and the methods of doing so.
Findings – The organisational change process for recoveryoriented services needs to be a win-win situation, in which all of the
participants would be able to recognise that each of them can win
from the implementation of a recovery-oriented service, even if they
are in for some losses (in status, in having to share power, being
indirectly criticised for the way they have worked up to now, having
to unlearn). This implies that the losses need to be recognised by
the leaders of the change process and addressed as much as
possible, but that the emphasis should remain on what the
participants stand to gain in the new culture and structure.
Originality/value – Conceptual framework of such a process and its
significant components are linked to the challenges inherent in
recovery implementation for the workforce. The challenges are
expanded upon in terms of their implications for the specificity of the
organisational change required and its complexity. Organisational
change is both differentiated from the change in the content and
structure of services necessary for implementing recovery yet
related to it.
Keywords Mental health services, Organizational change,
Professional services, Rehabilitation
Abstract
Purpose – This paper seeks to explore the potential drivers of
corporate capital structure.
Design/methodology/approach – The paper applies both fixed
effects panel models and random effects tobit models to examine
this issue. A sample of 379 firms is used across the period from
1991 to 2002.
Findings – It is found that corporate characteristics (firm size, firm
risk, firm growth rate, firm profitability and asset tangibility) and
corporate governance characteristics (board size and outside
directorships) are the main drivers of capital structure of UK firms. In
addition, the results show that changing the definition of capital
structure may result in changing the sign and the significance of
these potential drivers.
Originality/value – The paper argues that another dimension of the
capital structure puzzle can be introduced which is related to the
definition of capital structure used in prior studies. It is worth noting
that the aim of this paper is not to provide an optimal set of factors
that may affect the decision of capital structure, but to highlight the
effect of the different definitions of capital structure that can be used
by different studies, which makes the comparison between such
studies difficult or even erroneous.
Keywords Capital structure, Corporate governance,
United Kingdom
JMHTEP
JRF
Editor: Di Bailey
Volume 12 Number 4, 2011, pp. 329-38
Editor: Michael R. Powers
115
The TQM Journal
(formerly The TQM Magazine)
Tizard Learning
Disability Review
Outstanding Paper
Outstanding Paper
Analysing the preferred characteristics of
frontline employees dealing with customer
complaints: a cross-national Kano study
Improving access to psychological therapies
for people with learning disabilities
Alan Leyin
Thorsten Gruber
Consultant Clinical Psychologist with the South Essex
Partnership University NHS Foundation Trust,
Billericay, UK
Ibrahim Abosag
Manchester Business School, The University of
Manchester, Manchester, UK
Abstract
Alexander E. Reppel
Purpose – This paper considers the applicability of the improving
access to psychological therapies (IAPT) initiative in meeting the
mental health needs of people with learning disabilities.
Design/methodology/approach – The author considers the nature
of the IAPT service, the potential benefits, the potential barriers and
how local services could be better adapted to meet the needs of
people with learning disabilities.
Findings – Although the IAPT service is well established for the
mainstream population, for people with learning disabilities there are
deficits and barriers at many levels. Increased attention should be
given to removing barriers to access; the provision of ‘‘reasonable
adjustments’’ in treatment; and to the monitoring of uptake and
outcomes. Even with these issues addressed, the service will not
meet the mental health needs of all people with learning disabilities.
Originality/value – Whilst acknowledging the potential value of
IAPT, without specific consideration being given, mainstream
approaches to mental health will not be applicable to all people with
learning disabilities: ‘‘reasonable adjustments’’ need to be made not
only at the direct clinical level but also throughout the system, from
service commissioning to outcomes.
Keywords Barriers to inclusion, Improving
Access to Psychological Therapies, Intellectual disabilities,
Learning disabilities, Mental health services
School of Management, University of London, Egham, UK
Isabelle Szmigin
Birmingham Business School,
The University of Birmingham, Birmingham, UK
Abstract
Purpose – This paper seeks to use the Kano model to gain a
deeper understanding of attributes of effective frontline employees
dealing with customer complainants in personal interactions.
Previous research revealed that excitement factors deteriorate to
basic factors over time. This research aims to investigate whether
the same phenomenon holds true for attributes of service
employees.
Design/methodology/approach – Data were collected using Kano
questionnaires from 272 respondents with complaining experience
in the UK and Saudi Arabia, these being two countries at different
stages of service sector development.
Findings – The analysis of the Kano questionnaires for the UK
reveals that complaining customers take the contact employee’s
ability to listen carefully for granted. The Kano results for Saudi
Arabia clearly indicate that complaining customers are (still) easier
to delight than their UK counterparts.
Research limitations/implications – Even though the study has a
sample size similar to several existing Kano studies, future research
studies could still use larger probability samples that represent the
broader (complaining) consumer population in the selected
countries.
Practical implications – If companies know what complaining
customers expect, frontline employees may be trained to adapt their
behaviour to their customers’ underlying expectations. For this
purpose, the paper gives several suggestions to managers to
improve active complaint handling and management.
Originality/value – The study adds to the understanding of effective
complaint handling. The findings are the first to show that employee
factors that are performance factors in a highly developed service
economy can still delight customers in a less developed service
economy.
Keywords: Complaints, Customer satisfaction,
Customer service management, Employees
TQM
TLDR
Volume 23 Number 2, 2011, pp. 128-44
Editor: Alex Douglas
Editor: Peter McGill
116
Tourism Review
Training &
Management
Development
Methods
Outstanding Paper
Outstanding Paper
Knowledge management in tourism –
the application of Grant’s knowledge
management model to Austrian tourism
organizations
The coach as catalyst for action learning
Michael J. Marquardt
World Institute for Action Learning, USA
Anita Zehrer
Abstract
Deputy Head and Lecturer at the Management Center
Innsbruck (MCI), Innsbruck, Austria
Purpose – The purpose of this paper is to describe the role of the
coach as catalyst who optimizes the power of action learning.
Design/methodology/approach – The paper examines the way in
which the action-learning coach operates, how he or she builds the
learning climate of the group, the distinction between the role and
actions of an action-learning coach and those of a group facilitator,
how and when the action-learning coach intervenes and the art and
skill of asking questions.
Findings – The paper dmonstrates that, through the use of
reflective questions, the coach helps group members to examine
their actions and interactions and thereby improve their capacity as
a group to solve problems.
Practical implications – The paper reveals how the action-learning
coach builds the competence of the group and improves long-term
performance.
Social implications – The paper highlights how the coach acts as a
mirror to enable the group to reflect on its experience, and convert
that reflection into learning opportunities and results that can have
wide-ranging consequences.
Originality/value – The paper argues that the strategic and timely
interventions of the learning coach can have powerful business
results.
Keywords Action learning, Group discussion, Learning methods,
Problem solving
Abstract
Purpose – This paper aims to explore the pertinent issues of
knowledge management in tourism using the example of tourism
organizations in Austria.
Design/methodology/approach – The paper undertakes a review
of the relevant literature before applying Grant’s model of
knowledge management to Austrian tourism organizations. Data are
gathered by means of a standardized online questionnaire.
Findings – The results of the study show that the majority of
Austrian tourism organizations have implemented knowledge
management according to Grant’s model. However, there is
potential for development and further improvement.
Practical implications – The implications for knowledge
management in tourism organizations are provided in terms of
general prerequisites for knowledge management as well as
practical implications and suggestions relating to the identification,
measurement, storage, sharing and integration of knowledge.
Originality/value – The use of knowledge has long been of interest
to academics and practitioners, but research on it has been underdeveloped in tourism. Despite the increasing conceptual studies on
knowledge management in tourism in the last few years, this
research uses a knowledge management model to assess the
current status of knowledge management in Austrian tourism
organizations and provides practical implications.
Keywords Austria, Grant’s model of knowledge management,
Knowledge economy, Knowledge management, Organizations,
Tourism management, Tourism organizations
TR
TMDM
Editor: Christian Laesser
Volume 25 Number 1, 2011, pp. 1.01-1.18
Editor: David Pollitt
117
Transforming
Government: People,
Process and Policy
VINE
The journal of information and knowledge
management systems
Outstanding Paper
The role of security and trust in the adoption of
online tax filing
Lemuria Carter
Outstanding Paper
Department of Accounting, North Carolina Agricultural
and Technical State University, Greensboro,
North Carolina, USA
Ludwig Christian Shaupp
Knowledge management challenges for
nongovernment organizations: the health and
disability sector in New Zealand
Department of Accounting, West Virginia University,
Morgantown, West Virginia, USA
Michelle Soakell-Ho
Jeffrey Hobbs
Michael D. Myers
Walker College of Business,
Appalachian State University, Boone,
North Carolina, USA
Department of Information Systems and Operations
Management, University of Auckland Business School,
Auckland, New Zealand
Ronald Campbell
Abstract
Department of Accounting, North Carolina Agricultural
and Technical State University, Greensboro,
North Carolina, USA
Purpose – The introduction of competitive tendering and
contracting and a lack of transparent funding processes has seen a
move towards greater contestability of services in the
nongovernment organization (NGO) sector. To ameliorate this
situation requires a sound understanding of knowledge
management (KM) practices. However, not all NGOs have been
equally successful at embracing KM principles. The purpose of this
paper, therefore, is to explore the KM challenges faced by New
Zealand NGOs in the health and disability sector.
Design/methodology/approach – Using qualitative research
methods, specifically interpretive case study research, the authors
studied the KM practices of nine NGOs in the health and disability
sector in New Zealand. Qualitative data were obtained from
documents and semi-structured interviews following a dramaturgical
approach.
Findings – The findings suggest many barriers to successful
implementation of KM in NGOs; some of the most important ones
being related to organizational structure and culture. Specifically,
tensions between local and national organizational branches,
difficulty integrating volunteers and complex funding arrangements
are key challenges faced by NGOs in the health and disability
sector.
Originality/value – Existing literature suggests that volunteer
turnover is a serious impediment to successful KM implementation.
The authors’ research suggests that volunteer integration, more so
than turnover, is an issue. The research also reports on an
underlying tension between commercialization and the inherent
service culture of the sector. This paper makes recommendations
for improved volunteer management and suggests that there is a
clear opportunity for better KM systems and practices in the NGO
sector.
Keywords Health care, Knowledge management, New Zealand,
Non-governmental organizations, Organizational structures
Abstract
Purpose – The purpose of this paper is to investigate the influence of six
determinants on taxpayers’ intention to adopt e-file systems. The
proposed model integrates technology adoption factors from the unified
theory of acceptance and use of technology (UTAUT) model with
personal perceptions on trust, efficacy, and security into one
parsimonious yet explanatory model of e-file adoption.
Design/methodology/approach – A survey was administered to 304
US taxpayers to capture their perceptions of e-filing. The survey was
developed using existing scales in the literature. Responses were
measured on a seven-point Likert scale, ranging from 1 (strongly
disagree) to 7 (strongly agree). The results were tested using multiple
linear regression analysis.
Findings – The findings of this research show that theoretical constructs
from the UTAUT model are well suited in explaining intentions to use
multiple e-government services. Specifically, the results indicate that
three factors from the UTAUT model (performance expectancy, effort
expectancy, and social influence) play a significant role in predicting
taxpayers’ e-filing intentions. More importantly, the research findings
indicate that personal factors (web-specific self-efficacy (WSSE) and
perceived security control), along with UTAUT factors, have a significant
impact on taxpayers’ e-file intentions. The proposed model explains 63.5
percent of the variance in taxpayers’ e-file intentions.
Research limitations/implications – This study contributes to the
literature by integrating determinants from the UTAUT model with
personal perception factors to explain e-file adoption. This merging of
UTAUT with theories, such as social cognition, that emphasize human
perception, is the direction that must be taken by researchers in an effort
to understand taxpayers’ intentions to adopt e-file systems. While the
proposed model explained 63.5 percent of the variation in e-file use
intention, there are limitations to this research. The participants in this
research are not sufficiently diverse in culture, socio-economic level, etc.
and 89 percent of the research participants are Caucasian. In addition,
the participants were recruited from limited geographical locations. The
strength of the model should be validated using more diverse research
participants that will increase the variation in the data collected.
Originality/value – The paper presents a parsimonious, yet integrated,
model of e-file diffusion. The integration of adoption factors with personal
perceptions of trust, efficacy, and security represents a significant step
forward in explaining e-file adoption.
Keywords E-file, E-government, Security, Taxes,
Technology adoption, Trust, United States of America
TGPPP
VINE
Editor: Zahir Irani
Volume 41 Number 2, 2011, pp. 212-28
Editors: Frada Burstein and Rongbin W.B. Lee
118
Worldwide Hospitality
and Tourism Themes
Young Consumers
Outstanding Paper
Outstanding Paper
An exploration of food safety culture in a
multi-cultural environment: next steps?
Children as agents of secondary socialisation
for their parents
Joanne Taylor
Torgeir Watne
University of Salford, Salford, UK
Lecturer in Marketing, Swinburne University of Technology,
Melbourne, Australia
Abstract
Antonio Lobo
Insight and Ideas for Responsible Marketers
Purpose – The purpose of this paper is to explore the concept of
food safety culture in a multi-cultural environment. It is the eighth
paper in a themed issue of Worldwide Hospitality and Tourism
Themes presenting international food safety management
challenges and solutions.
Design/methodology/approach – A literature review brings
together theories and practical research in the fields of
management, international business, psychology and food safety.
Findings – A theoretical framework is developed using a wide
range of theories and research findings, with the aim of broadening
the current understanding of the concept of food safety culture while
also clarifying it.
Practical implications – The paper will be of value to practitioners,
researchers and other stakeholders involved in the food industry.
Originality/value – This paper presents a unique insight into the
concept of food safety culture, and presents an in-depth theoretical
framework.
Keywords Food safety, HACCP, Hospitality, International business,
Multicultural management, National cultures
Associate Professor in Marketing,
Swinburne University of Technology, Melbourne,
Australia
Linda Brennan
Professor of Advertising Research at the RMIT
University, Melbourne, Australia
Abstract
Purpose – The purpose of this paper is to contribute to the body of
knowledge associated with consumer socialisation. The authors
investigate how children function as socialisation agents for their
parents in influencing their purchase intentions of computer and
high-tech products – essentially the idea of the young educating the
old.
Design/methodology/approach – A review of the extant literature
relating to consumer socialisation, social power and knowledge
about computer related and small high-tech products yielded
meaningful hypotheses. A structured survey which was required to
be completed by dyads (i.e. children and parents) was mailed to
Australian families in the state of Victoria. Data obtained from 180
usable responses from the dyads were analysed to test the
hypotheses.
Findings – Children are seen to possess expert power over their
parents with regards to computer related and small high-tech
products; which make them an important agent of secondary
socialisation for their parents. Men are perceived as being more
knowledgeable than women, a phenomenon which leads mothers to
be more inclined to seek their children’s (son’s in particular) advice.
Research limitations/implications – This study implies that when
children are seen as experts by their parents, they become
important agents of secondary socialisation. However, this only
relates to the consumption of the product categories studied here.
Future research needs to include other product categories in order
to assess the validity of the measures.
Practical implications – Marketers of computer related and small
high-tech products can benefit from the findings when promoting
these products to children and parents.
Originality/value – This research study is unique in Australia and
possibly globally.
Keywords Australia, Children, Computer related products,
Consumer behaviour, Consumer socialization, Family,
High-tech products, Influence, Parents
WHATT
YC
Editor: Richard Teare
Volume 12 Number 4, 2011, pp. 285-94
Editor: Brian Young
119
Highly Commended Awards 2012
Accounting Research Journal
Auditor appointment in compulsory audit tendering
Kym Butcher, Graeme Harrison, Jill McKinnon and Philip Ross
Vol. 24 No. 2, 2011
Forecasting confidence under segment reporting
Jacqueline Birt and Greg Shailer
Vol. 24 No. 3, 2011
Accounting, Auditing & Accountability Journal
Justification and accounting: applying sociology of worth to accounting research
Marcia Annisette and Alan J. Richardson
Vol. 24 No. 2, 2011
Investigating interdisciplinary translations: the influence of Pierre Bourdieu on
accounting literature
Bertrand Malsch, Yves Gendron and Frédérique Grazzini
Vol. 24 No. 2, 2011
The emergence and change of management accounting routines
Martijn van der Steen
Vol. 24 No. 4, 2011
Advances in Dual Diagnosis
Co-existing mental health and substance use and alcohol difficulties – why do
we persist with the term ‘‘dual diagnosis’’ within mental health services?
Christian Guest and Mark Holland
Vol. 4 No. 4, 2011
Substance use in early intervention services for psychosis
Alison Summers and Chinar Goel
Vol. 4 No. 3, 2011
African Journal of Economic and Management Studies
Firm-level productivity and exporting in Uganda’s manufacturing sector
Edward Bbaale
Vol. 2 No. 2, 2011
The determinants of FDI in Mauritius: a dynamic time series investigation
Boopen Seetanah and Sawkut Rojid
Vol. 2 No. 1, 2011
Agricultural Finance Review
Competing risks models of Farm Service Agency seven-year direct operating
loans
Bruce L. Dixon, Bruce L. Ahrendsen, Brandon R. McFadden,
Diana M. Danforth, Monica Foianini and Sandra J. Hamm
Vol. 71 No. 1, 2011
120
The impact of decoupled payments on the cost of operating capital
Jaclyn D. Kropp and James B. Whitaker
Vol. 71 No. 1, 2011
Anti-Corrosion Methods and Materials
A phenomenological model for the chloride threshold of pitting corrosion of
steel in simulated concrete pore solutions
Xianming Shi, Tuan Anh Nguyen, Prathish Kumar and Yajun Liu
Vol. 58 No. 4, 2011
Arts Marketing: An International Journal
Selling the nightingale: P.T. Barnum, Jenny Lind, and the management of the
American crowd
Steve Waksman
Vol. 1 No. 2, 2011
Mapping the arts marketing literature
Daragh O’Reilly
Vol. 1 No. 1, 2011
And then we came to the brand: academic insights from international
bestsellers
Stephen Brown
Vol. 1 No. 1, 2011
Asian Review of Accounting
The indirect efects of PMS design on Malaysian service firms’ characteristics
and performance
Amizawati Mohd Amir
Vol. 19 No. 1, 2011
Asia-Pacific Journal of Business Administration
Core constructs of corporate social responsibility: a path analysis
Chih Hung Chen and Winai Wongsurawat
Vol. 3 No. 1, 2011
Assembly Automation
An off-line programming system for flexible drilling of aircraft wing structures
Cheng Zou and Jihong Liu
Vol. 31 No. 2, 2011
Dynamic analysis of vibratory insertion process
Sigitas Kilikevicius and Bronius Baksys
Vol. 31 No. 3, 2011
A reactive reconfigurable tool for aerospace structures
Colm McKeown and Phil Webb
Vol. 31 No. 4, 2011
121
Baltic Journal of Management
Expatriates and the institutionalisation of HRM practices
Thomas Steger, Rainhart Lang and Friederike Groeger
Vol. 6 No. 1, 2011
CSR in an emerging country: a content analysis of CSR reports of listed
companies
Yongqiang Gao
Vol. 6 No. 2, 2011
Performance measurement patterns in service companies: an empirical study
on Estonian service companies
Kertu Lääts, Toomas Haldma and Klaus Moeller
Vol. 6 No. 3, 2011
Shopping for tomorrow: promoting sustainable consumption within food stores
Peter Jones, David Hillier and Daphne Comfort
Vol. 113 No. 7, 2011
The influence of subjective and objective knowledge on attitude, motivations
and consumption of organic food
Joris Aertsens, Koen Mondelaers, Wim Verbeke and Jeroen Buysse,
Guido Van Huylenbroeck
Vol. 113 No. 11, 2011
The relative importance of brand-packaging, price and taste in affecting brand
preferences
José Luis Méndez, Javier Oubiña and Natalia Rubio
Vol. 113 No. 10, 2011
Built Environment Project and Asset Management
A real options framework to evaluate investments in toll road projects
delivered under the two-phase development strategy
Baabak Ashuri, Jian Lu and Hamed Kashani
Vol. 1 No. 1, 2011
A management framework for the built environment: BEM2/BEM3
Thomas Madritsch and Matthias Ebinger
Vol. 1 No. 2, 2011
Impact of flood damaged critical infrastructure on communities and industries
Abhijeet Deshmukh, Eun Ho Oh and Makarand Hastak
Vol. 1 No. 2, 2011
Business Strategy Series
Ex ante strategy evaluation: the case for business wargaming
Jan Oliver Schwarz
Vol. 12 No. 3, 2011
Strategy without intelligence, intelligence without strategy
Benjamin Gilad
Vol. 12 No. 1, 2011
122
Involvement of implementers: missing element in strategy formulation
Martin Dandira
Vol. 12 No. 1, 2011
Career Development International
Networking: a valuable career intervention for women expatriates?
Susan Shortland
Vol. 16 No. 3, 2011
Research vitality as sustained excellence: what keeps the plates spinning?
J. Bruce Gilstrap, Jaron Harvey, Milorad M. Novicevic and M. Ronald Buckley
Vol. 16 No. 6, 2011
China Agricultural Economic Review
Impacts of agricultural public spending on Chinese food economy: a general
equilibrium approach
Shiwei Xu, Yumei Zhang, Xinshen Diao and Kevin Z. Chen
Vol. 3 No. 4, 2011
Do China’s agricultural policies matter for world commodity markets?
Jim Hansen, Francis Tuan and Agapi Somwaru
Vol. 3 No. 1, 2011
Agricultural growth dynamics and decision mechanism in Chinese provinces:
1988-2008
Kang Yu, Xiangfei Xin, J. Alexander Nuetah and Ping Guo
Vol. 3 No. 2, 2011
China Finance Review International
The effect mechanism of credit constraint on cycle’s formation
Kunting Chen and Changbiao Zhong
Vol. 1 No. 4, 2011
Asymmetric information, firm investment and stock prices
Dongmin Kong, Tusheng Xiao and Shasha Liu
Vol. 1 No. 1, 2011
Positive feedback trading, institutional investors and securities price fluctuation
Yin Hong
Vol. 1 No. 2, 2011
Chinese Management Studies
Empirical study on the human-nature view of Chinese enterprise managers:
Its structure and characteristics
Li Zhi, Li Jianling, Zhao Nan and Luo Zhangli
Vol. 5 No. 4, 2011
Circuit World
Experimental study on drilling force in printed circuit board micro drilling
process
Hongyan Shi, Fumin Song and Lianyu Fu
Vol. 37 No. 1, 2011
123
Eight key HDI design principles
Happy Holden and Charles Pfeil
Vol. 27 No. 3, 2011
Laser microvia formation in polyimide thin films for metallization applications
Brent Roeger
Vol. 37 No. 4, 2011
Clinical Governance: An International Journal
Clinical governance: a review of key concepts in the literature
Joanne F. Travaglia, Deborah Debono, Allan D. Spigelman and
Jeffrey Braithwaite
Vol. 16 No. 1, 2011
Determining quality of public health care services in rural India
Ritu Narang
Vol. 16 No. 1, 2011
Collection Building
Serving the whole person: popular materials in academic libraries
Ann W. Hallyburton, Heidi E. Buchanan and Timothy V. Carstens
Vol. 30 No. 2, 2011
Assessing an academic library collection through capacity and usage
indicators: testing a multi-dimensional model
Jacqueline Borin and Hua Yi
Vol. 30 No. 3, 2011
COMPEL
A hybrid multiobjective differential evolution method for electromagnetic
device optimization
Piergiorgio Alotto
Vol. 30 No. 6, 2011
Model reduction of parasitic coupling networks of mixed-signal VLSI circuits
Stefan Ludwig and Wolfgang Mathis
Vol. 30 No. 4, 2011
Competitiveness Review: An International Business Journal
Technology foresight in Korea: a review of recent government exercises
JiHo Hwang, YoungJun Kim, Soekho Son and Jongmin Han
Vol. 21 No. 5, 2011
The early and rapid internationalization of Asian emerging MNEs
Juichuan Chang
Vol. 21 No. 2, 2011
Composite competitiveness indicators with endogenous versus predetermined
weights: an application to the World Economic Forum’s global competitiveness
index
Harry P. Bowen and Wim Moesen
Vol. 21 No. 2, 2011
124
Corporate Communications: An International Journal
An identity-based approach to the sustainable corporate brand
Helen Joyce Stuart
Vol. 16 No. 2, 2011
Revisiting strategic communication’s past to understand the present:
examining the direction and nature of communication on Fortune 500 and
Philanthropy 400 web sites
Richard D. Waters and Jennifer L. Lemanski
Vol. 16 No. 2, 2011
Manager-employee communication during a crisis: the missing link
Alessandra Mazzei and Silvia Ravazzani
Vol. 16 No. 3, 2011
Corporate Governance
Corporate governance in a developing economy: barriers, issues, and
implications for firms
John O. Okpara
Vol. 11 No. 2, 2011
Measuring the impacts of NGO partnerships: the corporate and societal
benefits of community involvement
Erik G. Hansen and Heiko Spitzeck
Vol. 11 No. 4, 2011
Critical perspectives on international business
Learning from the periphery: beyond the transnational model
Ayse Saka-Helmhout
Vol. 7 No. 1, 2011
Numbers, words and KYC: knowing your country and knowing your
corruption
Alan Doig
Vol. 7 No. 2, 2011
Becoming ‘‘world-class’’? Reputation-building in a university merger
Hanna-Mari Aula and Janne Tienari
Vol. 7 No. 1, 2011
Cross Cultural Management: An International Journal
How cultural values affect the impact of abusive supervision on worker
attitudes
Mary C. Kernan, Sharon Watson, Fang Fang Chen and Tai Gyu Kim
Vol. 18 No. 4, 2011
Cross-cultural negotiations revisited: are Asian generations X and Y
members negotiating like their elders?
Michael Vieregge and Simon Quick
Vol. 18 No. 3, 2011
125
Disaster Prevention and Management: An International Journal
Challenges of disaster vulnerability reduction in Lagos Megacity Area, Nigeria
Eziyi Offia Ibem
Vol. 20 No. 1, 2011
Whose risks? Gender and the ranking of hazards
Per Becker
Vol. 20 No. 4, 2011
Social supremacy and its role in local level disaster mitigation planning in
Bangladesh
Bishawjit Mallick and Joachim Vogt
Vol. 20 No. 5, 2011
Drugs and Alcohol Today
British youth abroad: some observations on the social context of binge
drinking in Ibiza
Daniel Briggs, Tim Turner, Kerri David and Tara De Courcey
Vol. 11 No. 1, 2011
Gendering the agenda: women drug mules in resolution 52/1 of the
Commission of Narcotic Drugs at the United Nations
Jennifer Fleetwood and Nayeli Urquiza Haas
Vol. 11 No. 4, 2011
Education + Training
Relationship between occupational commitment and ascribed importance of
organisational characteristics
Sheldene Simola
Vol. 53 No. 1, 2011
The role of creativity in opportunity search and business idea creation
Jarna Heinonen, Ulla Hytti and Pekka Stenholm
Vol. 53 No. 8/9, 2011
The graduate job search process – a lesson in persistence rather than good
career management?
Tui McKeown and Margaret Lindorff
Vol. 53 No. 4, 2011
Education, Business and Society: Contemporary Middle Eastern
Issues
Emiratizing the education sector in the UAE: contextualization and challenges
John Raven
Vol. 4 No. 2, 2011
Employee Relations: The International Journal
Diversity management meets downsizing: the case of a government
department
Anne-Marie Greene and Gill Kirton
Vol. 33 No. 1, 2011
126
Influences on reward mix determination: reward consultants’ perspectives
Jonathan Chapman and Clare Kelliher
Vol. 33 No. 2, 2011
Changing workplace relations in foreign investment firms in Poland
Jane Hardy and Wleslawa Kozek
Vol. 33 No. 4, 2011
Engineering Computations
Three-dimensional modelling of bond behaviour between concrete and FRP
reinforcement
Valentina Salomoni, Gianluca Mazzucco, Carlo Pellegrino and
Carmelo Majorana
Vol. 28 No. 1, 2011
Alternative least-squares finite element models of Navier-Stokes equations
for power-law fluids
V.P. Vallala, J.N. Reddy and K.S. Surana
Vol. 28 No. 7, 2011
Coupling of finite element and meshfree methods for locking-free analysis of
shear-deformable beams and plates
Emre Erkmen and M.A. Bradford
Vol. 28 No. 8, 2011
Engineering, Construction and Architectural Management
Structural linear relationships between job stress, burnout, physiological
stress, and performance of construction project managers
Mei-yung Leung, Yee Shan Isabelle Chan and Chen Dongyu
Vol. 18 No. 3, 2011
Ethnicity and Inequalities in Health and Social Care
Unmet needs and antisocial personality disorder among Black African and
Caribbean service users with severe mental illness
Mischa Gwaspari, Sanita Hochhauser and Matt Bruce
Vol. 4 No. 1, 2011
Migrant women in Austria: difficulties with access to health care services
Marion Habersack, Irmina-Anna Gerlich and Manuela Mandl
Vol. 4 No. 1, 2011
EuroMed Journal of Business
Voluntary web-based disclosures by Moroccan and Tunisian companies
Jamel E. Henchiri
Vol. 6 No. 2, 2011
Assessing and measuring sales culture within commercial banks in Jordan
Naji Deeb Mualla
Vol. 6 No. 2, 2011
Informational intermediation: a tool to assess SMEs’ ability to access financing
Nadine Levratto and Bernard Paranque
Vol. 6 No. 3, 2011
127
European Journal of Marketing
From personal values to creativity: evidence from frontline service employees
Carlos M.P. Sousa and Filipe Coelho
Vol. 45 No. 7/8, 2011
Anti-consumption as a means to save jobs
Stefan Hoffmann
Vol. 45 No. 11/12, 2011
European Journal of Training and Development
Theorising critical HRD: a paradox of intricacy and discrepancy
Kiran Trehan and Clare Rigg
Vol. 35 No. 3, 2011
Scaling the fractal plain: towards a general view of knowledge management
David Griffiths and Peter Evans
Vol. 35 No. 8, 2011
Downsizings, mergers, and acquisitions: perspectives of human resource
development practitioners
LaVerne Shook and Gene Roth
Vol. 35 No. 2, 2011
Facilities
Creativity as social and spatial process
Kerstin Sailer
Vol. 29 No. 1/2, 2011
Relationship between values and workplace: an exploratory analysis
Pritam Singh, Asha Bhandarker, Sumita Rai and Ajay K. Jain
Vol. 29 No. 11/12, 2011
foresight
Scenarios and possible futures for hospitality and tourism
Celeste Amorim Varum, Carla Melo, António Alvarenga and
Paulo Soeiro de Carvalho
Vol. 13 No. 1, 2011
Africa 2010-2020: poverty reduction beyond the global crisis
Joe Ballantyne, Andrew Curry and Andy Sumner
Vol. 13 No. 3, 2011
Facing the fold: from the eclipse of Utopia to the restoration of hope
Jay Ogilvy
Vol. 13 No. 4, 2011
Gender in Management: An International Journal
Cultural values and gender gap: a cross-national analysis
Hamid Yeganeh and Diane May
Vol. 26 No. 2, 2011
128
Leadership attributes, masculinity and risk taking as predictors of crisis
proneness
Zachary Sheaffer, Ronit Bogler and Samuel Sarfaty
Vol. 26 No. 2, 2011
Married professional women’s career exit: integrating identity and social
networks
Elizabeth Hamilton Volpe and Wendy Marcinkus Murphy
Vol. 26 No. 1, 2011
Grey Systems: Theory and Application
Application of grey theory approach to evaluation of organizational vision
Fariborz Rahimnia, Mahdi Moghadasian and Ebrahim Mashreghi
Vol. 1 No. 1, 2011
Grey temporal error concealment
Cheng-Hsiung Hsieh, Ching-Hua Liu, Kuan-Chieh Hsiung and Qiangfu Zhao
Vol. 1 No. 2, 2011
The soil organic matter content grey relationship inversion pattern based on
hyper-spectral technique
Li Xi-can, Yu Tao, Wang Xiao, Yuan Zheng and Shang Xiao-dong
Vol. 1 No. 3, 2011
Health Education
Mediating effects of coping, personal belief, and social support on the
relationship among stress, depression, and smoking behaviour in university
students
Jing Sun, Nicholas Buys, Donald Stewart and David Shum
Vol. 111 No. 2, 2011
Factors predicting staying in school to eat lunch
Dominique Beaulieu and Gaston Godin
Vol. 111 No. 1, 2011
Teaching/learning methods and students’ classification of food items
Joy-Telu Hamilton-Ekeke and Malcolm Thomas
Vol. 111 No. 1, 2011
Higher Education, Skills and Work-based Learning
Aligning higher education with the world of work
Ruth Helyer
Vol. 1 No. 2, 2011
Recognising a more complete education through a Lifewide Learning Award
Norman Jackson
Vol. 1 No. 3, 2011
Housing, Care and Support
Holistic care and environmental design: the future for dementia care
Andy Chaplin
Vol. 14 No. 3, 2011
129
The development of the Outcomes Star: a participatory approach to
assessment and outcome measurement
Joy MacKeith
Vol. 14 No. 3, 2011
Depaul International
Mark McGreevy and Rachel Slade
Vol. 14 No. 1, 2011
Industrial and Commercial Training
What do we mean by the term ‘‘talent’’ in talent management?
Carole Tansley
Vol. 43 No. 5, 2011
A missing link: national economic aspirations and training and learning in firms
Martyn Sloman
Vol. 43 No. 6, 2011
Developing a coaching culture
Carol Wilson
Vol. 43 No. 7, 2011
Industrial Management & Data Systems
Meditation, learning, organizational innovation and performance
Li-An Ho
Vol. 111 No. 1, 2011
Industrial Robot: An International Journal
Real-time collision avoidance algorithm for robotic manipulators
Paul Bosscher and Daniel Hedman
Vol. 38 No. 2, 2011
Three-dimensional weld seam tracking for robotic welding by composite
sensing technology
Shanchun Wei, Meng Kong, Tao Lin and Shanben Chen
Vol. 38 No. 5, 2011
Modeling and analysis of robotic wheel loading process in trim-and-final
assembly
Heping Chen, Jianjun Wang, Biao Zhang and Thomas Fuhlbrigge
Vol. 38 No. 6, 2011
Info
The extended gestation and birth of the European Commission’s
recommendation on the regulation of fibre networks
Martin Cave and Tony Shortall
Vol. 13 No. 5, 2011
Republic of Benin – chaos, corruption and development in telecommunications
Ewan Sutherland
Vol. 13 No. 5, 2011
130
Geographically segmented regulation for telecommunications: lessons from
experience
Patrick Xavier and Dimitri Ypsilanti
Vol. 13 No. 2, 2011
Information Management & Computer Security
Personalized cognitive passwords: an exploratory assessment
Lior Lazar, Omer Tikolsky, Chanan Glezer and Moshe Zviran
Vol. 19 No. 1, 2011
A quantitative evaluation of vulnerability scanning
Hannes Holm, Teodor Sommestad, Jonas Almroth and Mats Persson
Vol. 19 No. 4, 2011
Countering code injection attacks: a unified approach
Dimitris Mitropoulos, Vassilios Karakoidas, Panagiotis Louridas and
Diomidis Spinellis
Vol. 19 No. 3, 2011
Information Technology & People
To disclose or not: publicness in social networking sites
Patrick J. Bateman, Jacqueline C. Pike and Brian S. Butler
Vol. 24 No. 1, 2011
Interlending & Document Supply
The end user enabled: the development of a UK wide resource sharing
network for public libraries
Robert Froud and Elisabeth Robinson
Vol. 39 No. 4, 2011
International Journal for Researcher Development
Doctoral experience as researcher preparation: activities, passion, status
Gill Turner and Lynn McAlpine
Vol. 2 No. 1, 2011
Towards a framework for research career development: an evaluation of the
UK’s Vitae Researcher Development Framework
Robert Bray and Stuart Boon
Vol. 2 No. 2, 2011
Conceptualizing and encouraging critical creativity in doctoral education
Eva M. Brodin and Liezel Frick
Vol. 2 No. 2, 2011
International Journal of Accounting and Information Management
The policy consequence of expensing stock-based compensation
Ching-Chieh Lin, Chi-Yun Hua, Shu-Hua Lee and Wen-Chih Lee
Vol. 19 No. 1, 2011
Women and risk tolerance in an aging world
Robert Faff, Terrence Hallahan and Michael McKenzie
Vol. 19 No. 2, 2011
131
Does voluntary corporate citizenship pay? An examination of the UN Global
compact
Marinilka Barros Kimbro and Zhiyan Cao
Vol. 19 No. 3, 2011
International Journal of Bank Marketing
New insights into consumer confidence in financial services
Adèle Gritten
Vol. 29 No. 2, 2011
Modelling customer loyalty in financial services: a hybrid of formative and
reflective constructs
Chris Baumann, Greg Elliott and Hamin Hamin
Vol. 29 No. 3, 2011
International Journal of Climate Change Strategies and
Management
Climate change and runoff from agricultural catchments in Norway
Johannes Deelstra, Lillian Øygarden, Anne-Grete B. Blankenberg and
Hans Olav Eggestad
Vol. 3 No. 4, 2011
A GIS-based climate change adaptation strategy tool
De Li Liu, Bertrand Timbal, Jianhua Mo and Helen Fairweather
Vol. 3 No. 2, 2011
Preparations for climate change’s influences on cultural heritage
Annika Haugen and Johan Mattsson
Vol. 3 No. 4, 2011
International Journal of Commerce and Management
Cultural basis of high performance organizations
Vipin Gupta
Vol. 21 No. 3, 2011
The speed of knowledge transfer within multinational enterprises: the role of
social capital
Jiun-Shiu Chen and Al S. Lovvorn
Vol. 21 No. 1, 2011
Customer satisfaction and universal banks: an empirical study
Jaspal Singh and Gagandeep Kaur
Vol. 21 No. 4, 2011
International Journal of Conflict Management
Effects of task and relationship conflicts on individual work behaviors
Lin Lu, Fan Zhou and Kwok Leung
Vol. 22 No. 2, 2011
A cross-cultural comparison of intragroup conflict in The Netherlands and Brazil
Daan Bisseling and Filipe Sobral
Vol. 22 No. 2, 2011
132
Good organizational soldiers: conflict-related stress predicts citizenship
behavior
Charlotte M. Karam
Vol. 22 No. 3, 2011
International Journal of Contemporary Hospitality Management
Business improvement preferences for small/medium hospitality firms in
Australia
Ken Butcher and Beverley Sparks
Vol. 23 No. 3, 2011
Guests’ perceptions on factors influencing customer loyalty: an analysis for
UK hotels
Usha Ramanathan and Ramakrishnan Ramanatha
Vol. 23 No. 1, 2011
Dimensions of hotel experience of people with disabilities: an exploratory study
Yaniv Poria, Arie Reichel and Yael Brandt
Vol. 23 No. 5, 2011
International Journal of Development Issues
Political barriers to economic development in Russia: obstacles to
modernization under Yeltsin and Putin
Neil Robinson
Vol. 10 No. 1, 2011
Ethno-cultural diversity and multidimensional poverty differential in Cameroon
Paul Ningaye
Vol. 10 No. 2, 2011
The development ethics approach to international development
Nikos Astroulakis
Vol. 10 No. 3, 2011
International Journal of Disaster Resilience in the Built
Environment
Accessing emergency rest centres in the UK – lessons learnt
Joe Kipling, Rita Newton and Marcus Ormerod
Vol. 2 No. 1, 2011
Enhancing post-earthquake disaster resilience
Jacob Tyler and Amarjit Singh
Vol. 2 No. 2, 2011
International Journal of Educational Management
New look leaders or a new look at leadership?
Scott Eacott
Vol. 25 No. 2, 2011
Leadership and organisational performance: from research to prescription?
Daniel Muijs
Vol. 25 No. 1, 2011
133
International Journal of Emerging Markets
The linkage between energy consumption and income in six emerging
economies of Asia: an empirical analysis
Shuddhasattwa Rafiq and Ruhul Salim
Vol. 6 No. 1, 2011
Market reform and fiscal laxity in Communist and post-Communist Hungary:
a path-dependent approach
István Benczes
Vol. 6 No. 2, 2011
International Journal of Energy Sector Management
Green energy sources (GES) selection based on multi-criteria decision
analysis (MCDA)
Asim Datta, Amitava Ray, Gautam Bhattacharya and Hiranmay Saha
Vol. 5 No. 2, 2011
Technological risk: a criterion for the optimisation of future EU energy supply
scenarios
Andrea Carpignano, Chiara Nironi and Francesco Ganci
Vol. 5 No. 1, 2011
A framework for equitable apportionment of emission reduction commitments
to mitigate global warming
Joy P. Vazhayil, Vinod K. Sharma and R. Balasubramanian
Vol. 5 No. 3, 2011
International Journal of Gender and Entrepreneurship
The Nordic Welfare Model: barrier or facilitator of women’s entrepreneurship
in Denmark?
Helle Neergaard and Claus Thrane
Vol. 3 No. 2, 2011
Critical yet invisible: the ‘‘good wife’’ in the New Zealand small firm
Kate Lewis and Claire Massey
Vol. 3 No. 2, 2011
Women entrepreneurs in the Indian informal sector: marginalisation dynamics
or institutional rational choice?
Colin C. Williams and Anjula Gurtoo
Vol. 3 No. 1, 2011
International Journal of Health Care Quality Assurance
Sustainable leadership in a Thai healthcare services provider
Sooksan Kantabutra
Vol. 24 No. 1, 2011
Patient, staff and physician satisfaction: a new model, instrument and their
implications
Anne S. York and Kim A. McCarthy
Vol. 24 No. 2, 2011
Factors affecting nurses’ perceptions of patient safety
Ari Mwachofi, Stephen L. Walston and Badran A. Al-Omar
Vol. 24 No. 4, 2011
134
International Journal of Intelligent Computing and Cybernetics
New unbiased H infinity functional filters designs for discrete-time linear
systems: time and frequency domains approaches
Montassar Ezzine, Mohamed Darouach, Harouna Souley Ali and
Hassani Messaoud
Vol. 4 No. 3, 2011
Auto-tuning PID controller design using a sliding-mode approach for DC
servomotors
Chun-Fei Hsu, Chien-Jung Chiu and Jang-Zern Tsai
Vol. 4 No. 1, 2011
Robust control of quadrotor MAV using self-organizing interval type-II fuzzy
neural networks (SOIT-IIFNNs) controller
Xiangjian Chen, Di Li, Zhijun Xu and Yue Bai
Vol. 4 No. 3, 2011
International Journal of Law and Management
Credit rationing in financial distress: Croatia SMEs’ finance approach
Ana Kundid and Roberto Ercegovac
Vol. 53 No. 1, 2011
The South African Companies Act of 2008 (SACA2008), and the SarbanesOxley Act of 2002: implications for corporate financial valuations reliant on the
cost of capital
Stanley Paolo
Vol. 53 No. 5, 2011
International Journal of Law in the Built Environment
Contract interpretation: potential for relaxing the exclusionary rule
Andrew Milner
Vol. 3 No. 3, 2011
International Journal of Managerial Finance
Founder family influence and foreign exchange risk management
Tom Aabo, Jochen Kuhn and Giovanna Zanotti
Vol. 7 No. 1, 2011
Exchange rate regime shift and price patterns
Niclas Andrén and Lars Oxelheim
Vol. 7 No. 2, 2011
International Journal of Managing Projects in Business
A project manager’s optimism and stress management and IT project
success
D.C. Smith, M. Bruyns and S. Evans
Vol. 4 No. 1, 2011
The social reality of organisational project management at the interface
between networks and hierarchy
Monique Aubry
Vol. 4 No. 3, 2011
135
How actor-network theories can help in understanding project complexities
Daniel Sage, Andrew Dainty and Naomi Brookes
Vol. 4 No. 2, 2011
International Journal of Manpower
Multiple language usage and earnings in Western Europe
Donald R. Williams
Vol. 32 No. 4, 2011
International Journal of Migration, Health and Social Care
‘‘It’s a forced separation [. . .] and we’ve got used to this kind of life’’: changing
dynamics of HIV risk in the context of immigration
Yanqiu Rachel Zhou and William D. Coleman
Vol. 7 No. 1, 2011
International Journal of Numerical Methods for Heat & Fluid Flow
Effect of chemical reaction on heat and mass transfer by mixed convection
flow about a sphere in a saturated porous media
A.M. Rashad, A.J. Chamkha and S.M.M. El-Kabeir
Vol. 21 No. 4, 2011
Boundary layer flow over a moving surface in a nanofluid beneath a uniform
free stream
Azizah Mohd Rohni, Syakila Ahmad and Ioan Pop
Vol. 21 No. 7, 2011
Integral transforms solution for flow development in wavy wall ducts
Roseane L. Silva, João N.N. Quaresma, Carlos A.C. Santos and
Renato M. Cotta
Vol. 21 No. 2, 2011
International Journal of Pharmaceutical and Healthcare Marketing
Brand personality and customer trust in community pharmacies
Jason Perepelkin and David Di Zhang
Vol. 5 No. 3, 2011
Drug prescription practices in Brazil: a structural equation model
Wagner Junior Ladeira, Marlon Dalmoro, Alisson Eduardo Maehler and
Clécio Falcão Araujo
Vol. 5 No. 4, 2011
Determinants of consumer-driven healthcare: self-confidence in information
search, health literacy, and trust in information sources
Sejin Ha and Yun Jung Lee
Vol. 5 No. 1, 2011
International Journal of Physical Distribution & Logistics
Management
The impacts of product design changes on supply chain risk: a case study
Yong Lin and Li Zhou
Vol. 41 No. 2, 2011
136
Tax aligned global supply chains: environmental impact illustrations, legal
reflections and crossfunctional flow charts
Oskar Henkow and Andreas Norrman
Vol. 41 No. 9, 2011
Logistics innovation process revisited: insights from a hospital case study
Shong-Iee Ivan Su, Britta Gammelgaard and Su-Lan Yang
Vol. 41 No. 6, 2011
International Journal of Productivity and Performance Management
Performance measurement systems in supply chains: a framework for
contextual analysis
Richard Cuthbertson and Wojciech Piotrowicz
Vol. 60 No. 6, 2011
The productivity potential assessment method: assessing and benchmarking
the improvement potential in manufacturing systems at shop-floor level
Peter Almström and Anders Kinnander
Vol. 60 No. 7, 2011
International Journal of Public Sector Management
The effects of perceived funding trends on non-profit advocacy: a national
survey of non-profit advocacy organizations in the United States
Robert Mark Silverman and Kelly L. Patterson
Vol. 24 No. 5, 2011
Mapping the spatial patterns of public procurement: a case study from a
peripheral local authority in Northern England
Ignazio Cabras
Vol. 24 No. 3, 2011
Towards a theory of collaborative advantage for the sports tourism policy arena
Adrian Devine, Emily Boyle and Stephen Boyd
Vol. 24 No. 1, 2011
International Journal of Operations & Production Management
A hybrid model of competitive capabilities
Mattias Hallgren, Jan Olhager and Roger G. Schroeder
Vol. 31 No. 5, 2011
International Journal of Retail & Distribution Management
Factors determining inshopping in rural US communities: consumers’ and
retailers’ perceptions
Katy Mullis and Minjeong Kim
Vol. 39 No. 5, 2011
Multi-channel communication: the case of Subway attracting new franchisees
in France
Rozenn Perrigot, Guy Basset and Gérard Cliquet
Vol. 39 No. 6, 2011
137
What drives consumers’ continuance intention to e-shopping? Conceptual
framework and managerial implications in the case of Saudi Arabia
Talal Al-Maghrabi and Charles Dennis
Vol. 39 No. 12, 2011
International Journal of Social Economics
Women and the press in British India, 1928-1934: a window for protest?
Jane Chapman and Kate Allison
Vol. 38 No. 8, 2011
The foundations of the ethical tradition of economics: Plato’s Republic
James E. Alvey
Vol. 38 No. 10, 2011
Human needs and utility maximization
Katherine B. Freeman
Vol. 38 No. 3, 2011
International Journal of Sociology and Social Policy
Fathers and work-life balance in France and the UK: policy and practice
Abigail Gregory and Susan Milner
Vol. 31 No. 1/2, 2011
Performing the cross-border economies of post-socialism
Kathryn Cassidy
Vol. 31 No. 11/12, 2011
Methodological issues in studying hidden populations operating in informal
economy
Natalia Vershinina and Yulia Rodionova
Vol. 31 No. 11/12, 2011
International Journal of Structural Integrity
Predicting the fatigue life of pristine and pre-corroded friction stir welded joints
T. Ghidini, C. Dalle Donne and U. Alfaro Mercado
Vol. 2 No. 2, 2011
Crack propagation in buckling plates: test results and a simplified numerical
approach
Julia Bierbaum and Peter Horst
Vol. 2 No. 4, 2011
International Journal of Sustainability in Higher Education
Campus sustainability: emerging curricula models in higher education
Tamara Savelyeva and James R. McKenna
Vol. 12 No. 1, 2011
Two approaches to curriculum development for educating for sustainability
and CSR
Wendy Stubbs and Jan Schapper
Vol. 12 No. 3, 2011
138
Evolution of a campus sustainability network: a case study in organizational
change
Nancy B. Kurland
Vol. 12 No. 4, 2011
International Journal of Web Information Systems
Semantic relatedness measurement based on Wikipedia link co-occurrence
analysis
Masahiro Ito, Kotaro Nakayama, Takahiro Hara and Shojiro Nishio
Vol. 7 No. 1, 2011
International Journal of Wine Business Research
Lifestyle determinants of wine consumption and spending on wine
Thomas A. Brunner and Michael Siegrist
Vol. 23 No. 3, 2011
Governance, commercial strategies and performances of wine cooperatives:
an analysis of Italian and French wine producing regions
Jean-Pierre Couderc and Andrea Marchini
Vol. 23 No. 3, 2011
Wine labelling: is it time to break with tradition? A study of the moderating role
of perceived risk
Franck Celhay and Juliette Passebois
Vol. 23 No. 4, 2011
Internet Research
The different effects of online consumer reviews on consumers’ purchase
intentions depending on trust in online shopping malls: an advertising
perspective
Jumin Lee, Do-Hyung Park and Ingoo Han
Vol. 21 No. 2, 2011
The perceived benefits of six-degree-separation social networks
Wesley Shu and Yu-Hao Chuang
Vol. 21 No. 1, 2011
Theories into practice: a content analysis of anti-smoking websites
Hye-Jin Paek, Beom Jun Bae, Thomas Hove and Hyunjae Yu
Vol. 21 No. 1, 2011
Journal of Accounting & Organizational Change
The evolutionary adoption framework: explaining the budgeting paradox
André de Waal, Miriam Hermkens-Janssen and Arco van de Ven
Vol. 7 No. 4, 2011
The effects of perceived business uncertainty, external consultants and risk
management on organisational outcomes
Nava Subramaniam, Paul Collier, Michelle Phang and Gary Burke
Vol. 7 No. 2, 2011
Organizational change: in search of the golden mean
Jesse Dillard, Rodney Rogers and Kristi Yuthas
Vol. 7 No. 1, 2011
139
Journal of Advances in Management Research
Bio-immune systems analogy for effective managerial decision making in
conflicting environment
Sidhartha S. Padhi and Prem Vrat
Vol. 8 No. 2, 2011
Development of a repair inventory model for effective maintenance of
modular electronic equipment
Amik Garg and S.G. Deshmukh
Vol. 8 No. 1, 2011
The perceived impact of JIT implementation on operations performance:
evidence from Chinese firms
Zhi-Xiang Chen and Kim Hua Tan
Vol. 8 No. 2, 2011
Journal of Aggression, Conflict and Peace Research
From the street to the prison, from the prison to the street: understanding and
responding to prison gangs
David Pyrooz, Scott Decker and Mark Fleisher
Vol. 3 No. 1, 2011
Journal of Assistive Technologies
The limitations of speech control: perceptions of provision of speech-driven
environmental controls
Simon Judge, Zoë Robertson and Mark Hawley
Vol. 5 No. 1, 2011
Emergence of working memory in children using aided communication
Janice Murray and Juliet Goldbart
Vol. 5 No. 4, 2011
‘‘ENDEA’’: a case study of multidisciplinary practice in the development of
assisted technologies for older adults in Ireland
Cathy Bailey, Julie Doyle, Susan Squires, Cliodhna ni Scanaill, Chie Wei Fan,
Cormac Sheehan, Clodagh Cunningham and Ben Dromey
Vol. 5 No. 3, 2011
Journal of Business & Industrial Marketing
How salespeople deal with intergenerational relationship selling
Ellen Bolman Pullins, Michael L. Mallin, Richard E. Buehrer and
Deirdre E. Jones
Vol. 26 No. 6, 2011
Global approaches to the service business in manufacturing companies
Gunther Kucza and Heiko Gebauer
Vol. 26 No. 7, 2011
Managing industrial service offerings in global business markets
Christian Kowalkowski, Daniel Kindström and Per-Olof Brehmer
Vol. 26 No. 3, 2011
140
Journal of Children’s Services
Examining implementer fidelity: conceptualising and measuring adherence
and competence
Wendi Cross and Jennifer West
Vol. 6 No. 1, 2011
Intention to attend parenting programmes: does ethnicity make a difference?
Asmita Patel, Rachel Calam and Angela Latham
Vol. 6 No. 1, 2011
Journal of Chinese Entrepreneurship
The 3-3-3 framework and 7P model for teaching creativity, innovation and
entrepreneurship
Hongyi Sun
Vol. 3 No. 2, 2011
Journal of Chinese Human Resource Management
Effects of empowering leadership on performance in management team:
mediating effects of knowledge sharing and team cohesion
Hui-Ling Tung and Yu-Hsuan Chang
Vol. 2 No. 1, 2011
Journal of Communication Management
Understanding e-mail overload
R. Vidgen, J. Sims and P. Powell
Vol. 15 No. 1, 2011
Framing expertise: a cross-cultural analysis of success in framing contests
Viorela Dan and Øyvind Ihlen
Vol. 15 No. 4, 2011
The evolution of an idea: charting the early public relations ideology of
Edward L. Bernays
Burton St. John III and Margot Opdycke Lamme
Vol. 15 No. 3, 2011
Journal of Consumer Marketing
Consumer effects of environmental impact in product labeling
Norm Borin, Douglas C. Cerf and R. Krishnan
Vol. 28 No. 1, 2011
Willingness to pay for socially responsible products: case of cotton apparel
Jung E. Ha-Brookshire and Pamela S. Norum
Vol. 28 No. 5, 2011
The moderator effects of perceived risk, objective knowledge and certainty in
the satisfaction-loyalty relationship
Ho Huy Tuu, Svein Ottar Olsen and Pham Thi Thuy Linh
Vol. 28 No. 5, 2011
141
Journal of Cultural Heritage Management and Sustainable
Development
The concept of outstanding universal value and its application: ‘‘From the
seven wonders of the ancient world to the 1,000 world heritage places today’’
Bernd von Droste
Vol. 1 No. 1, 2011
Indigenous culture: both malleable and valuable
Lara L. Hill
Vol. 1 No. 2, 2011
Measuring urban heritage conservation: theory and structure (part 1)
Silvio Mendes Zancheti and Lúcia Tone Ferreira Hidaka
Vol. 1 No. 2, 2011
Journal of Documentation
A longitudinal study of changes in learners’ cognitive states during and
following an information literacy teaching intervention
Geoff Walton and Mark Hepworth
Vol. 67 No. 3, 2011
A genealogy of digital humanities
Marija Dalbello
Vol. 67 No. 6, 2011
How information systems communicate as documents: the concept of
authorial voice
Melanie Feinberg
Vol. 67 No. 6, 2011
Journal of Economic Studies
Some structural issues in demand and supply of global food production
Masudul Alam Choudhury
Vol. 38 No. 1, 2011
Journal of Educational Administration
Principals’ leadership and teachers’ motivation: self-determination theory
analysis
Ori Eyal and Guy Roth
Vol. 49 No. 3, 2011
Predicting teacher retention using stress and support variables
Daniel A. Sass, Andrea K. Seal and Nancy K. Martin
Vol. 49 No. 2, 2011
Journal of Engineering, Design and Technology
Data flow analysis of plant and equipment health and safety management
Zainab Riaz, David J. Edwards, Gary D. Holt and Tony Thorpe
Vol. 9 No. 2, 2011
142
Journal of Enterprise Information Management
Critical success factors in gaining user customer satisfaction in outsourced IT
services
Jayachandra Bairi and B. Murali Manohar
Vol. 24 No. 6, 2011
A mobile-based emergency response system for intelligent m-government
services
Khaled Amailef and Jie Lu
Vol. 24 No. 4, 2011
Journal of Enterprising Communities: People and Places in the
Global Economy
Criminal entrepreneurship, white-collar criminality, and neutralization theory
Petter Gottschalk and Robert Smith
Vol. 5 No. 4, 2011
Environmental dynamism, innovation, and dynamic capabilities: the case
of China
Hao Jiao, Ilan Alon and Yu Cui
Vol. 5 No. 2, 2011
Indigenous wildlife enterprise: mustering swamp buffalo (Bubalus bubalis) in
Northern Australia
Beau J. Austin and Stephen T. Garnett
Vol. 5 No. 4, 2011
Journal of European Real Estate Research
Systematic risk factors in European real estate equities
Kai-Magnus Schulte, Tobias Dechant and Wolfgang Schaefers
Vol. 4 No. 3, 2011
Time series behavior of average dynamic conditional correlations in
European real estate securities markets: an empirical exploration
Kim Hiang Liow
Vol. 4 No. 2, 2011
The risk free rate of return in UK property pricing
Norman Hutchison, Patricia Fraser, Alastair Adair and Rahul Srivatsa
Vol. 4 No. 3, 2011
Journal of Facilities Management
Market expectations and policy deficiencies in the promotion of building
energy efficiency in China
Queena K. Qian, Edwin H.W. Chan and Peng-peng Xu
Vol. 9 No. 4, 2011
Organisation of facilities management in relation to core business
Per Anker Jensen
Vol. 9 No. 2, 2011
Validating electric use intensity in multi-use buildings
Jonathan Elliott and Angela Guggemos
Vol. 9 No. 1, 2011
143
Journal of Family Business Management
Business history in family business studies: from neglect to cooperation?
Andrea Colli
Vol. 1 No. 1, 2011
Conflicts in family firms: state of the art and perspectives for future research
Hermann Frank, Alexander Kessler, Lavinia Nosé and Daniela Suchy
Vol. 1 No. 2, 2011
Family business women in media discourse: the business role and the
mother role
Cecilia Bjursell and Lisa Bäckvall
Vol. 1 No. 2, 2011
Journal of Fashion Marketing and Management: An International
Journal
Improving garment fit and function through ease quantification
Simeon Gill
Vol. 15 No. 2, 2011
Exploring job responsibilities and requirements of US textile and apparel
sourcing personnel
Amanda J. Muhammad and Jung E. Ha-Brookshire
Vol. 15 No. 1, 2011
Journal of Financial Crime
How to protect and minimize consumer risk to identity theft
Chad Albrecht, Conan Albrecht and Shay Tzafrir
Vol. 18 No. 4, 2011
Risk-based approach for designing enterprise-wide AML information system
solution
Lishan Ai and Jun Tang
Vol. 18 No. 3, 2011
The notion of stewardship from a company law perspective: re-defined and
re-assessed in light of the recent financial crisis?
Arad Reisberg
Vol. 18 No. 2, 2011
Journal of Financial Economic Policy
Cross-border financial surveillance: a network perspective
Marco A. Espinosa-Vega and Juan Solé
Vol. 3 No. 3, 2011
Classifying international aspects of currency regimes
Thomas Willett, Eric M.P. Chiu, Sirathorn (B.J.) Dechsakulthorn,
Ramya Ghosh, Bernard Kibesse, Kenneth Kim, Jeff (Yongbok) Kim and
Alice Ouyang
Vol. 3 No. 4, 2011
The financial crisis: imperfect markets and imperfect regulation
Richard J. Buttimer
Vol. 3 No. 1, 2011
144
Journal of Financial Regulation and Compliance
Compensating victims of bankrupted financial institutions: a law and
economic analysis
Robert J. Dijkstra and Michael G. Faure
Vol. 19 No. 2, 2011
Journal of Health Organization and Management
Integrating or disintegrating effects of customised care: the role of professions
beyond NPM
Roy Liff and Thomas Andersson
Vol. 25 No. 6, 2011
The mediating role of organizational subcultures in health care organizations
Peter Lok, Jo Rhodes and Bob Westwood
Vol. 25 No. 5, 2011
Mind the gap: understanding utilisation of evidence and policy in health care
management practice
Emmanouil Gkeredakis, Jacky Swan, John Powell, Davide Nicolini,
Harry Scarbrough, Claudia Roginski, Sian Taylor-Phillips and Aileen Clarke
Vol. 25 No. 3, 2011
Journal of Historical Research in Marketing
The timeless intellectual contributions of Donald F. Dixon
Robert D. Tamilia
Vol. 3 No. 1, 2011
Mammoth market: the transformation of food retailing in Canada, 1946-1965
Barry E.C. Boothman
Vol. 3 No. 3, 2011
The impact of technology on evolving roles of salespeople
Paul Christ and Rolph Anderson
Vol. 3 No. 2, 2011
Journal of Human Resource Costing & Accounting
The supply and demand for strategic information: a case study of a large
medical device company
Per Nikolaj Bukh and Christian Nielsen
Vol. 15 No. 1, 2011
The role of the human resources department in budgeting: evidence
from Greece
Sandra Cohen and Sotiris Karatzimas
Vol. 15 No. 2, 2011
Journal of Humanitarian Logistics and Supply Chain Management
System dynamics for humanitarian operations
Maria Besiou, Orla Stapleton and Luk N. Van Wassenhove
Vol. 1 No. 1, 2011
Research in humanitarian logistics
Robert E. Overstreet, Dianne Hall, Joe B. Hanna and R. Kelly Rainer Jr
Vol. 1 No. 2, 2011
145
Pre-storm emergency supplies inventory planning
Emmett J. Lodree Jr
Vol. 1 No. 1, 2011
Journal of Indian Business Research
Venture capital and private equity in India: an analysis of investments and exits
Thillai Rajan Annamalai and Ashish Deshmukh
Vol. 3 No. 1, 2011
Does financial outreach engender economic growth? Evidence from
Indian states
Saibal Ghosh
Vol. 3 No. 2, 2011
Influence of psychological empowerment on affective, normative and
continuance commitment: a study in the Indian IT industry
Sumi Jha
Vol. 3 No. 4, 2011
Journal of Integrated Care
The challenge of managing change: what can we do differently to ensure
personalisation?
Michelle Cornes
Vol. 19 No. 2, 2011
The care trust pilgrims
Robin Miller, Helen Dickinson and Jon Glasby
Vol. 19 No. 4, 2011
Will integration help systems deal with health care reform effectively?
Sasha Karakusevic
Vol. 19 No. 5, 2011
Journal of Intellectual Capital
‘‘Measuring for managing?’’ An IC practice case study
John Dumay and Jim Rooney
Vol. 12 No. 3, 2011
The impact of intellectual capital on firms’ market value and financial
performance
Dimitrios Maditinos, Dimitrios Chatzoudes, Charalampos Tsairidis and
Georgios Theriou
Vol. 12 No. 1, 2011
Journal of International Trade Law and Policy
Impact of the Doha round negotiation on Bangladesh agriculture: an analysis
of the revised draft modalities
Uttam Deb and Muhammad Al Amin
Vol. 10 No. 2, 2011
The effect of business environment on trade in Gulf Cooperation Council
countries
Azmat Gani
Vol. 10 No. 3, 2011
146
Journal of Investment Compliance
Corporate ownership interests hidden through cash-settled equity derivatives:
impact on the companies’ governance under the Italian legal framework
Gabriella Opromolla
Vol. 12 No. 1, 2011
Private placement variable life insurance and annuities invested in hedge
funds: due diligence issues for all parties to the transaction
Roger Lorence and Steven Q. Zhang
Vol. 12 No. 3, 2011
FINRA’s concept proposal on fixed-income research reports
Russell D. Sacks and Michael J. Blankenship
Vol. 12 No. 3, 2011
Journal of Islamic Accounting and Business Research
Determinants of corporate social responsibility disclosure: the case of
Islamic banks
Sayd Farook, M. Kabir Hassan and Roman Lanis
Vol. 2 No. 2, 2011
Journal of Islamic Marketing
Researching Islamic marketing: past and future perspectives
øzlem Sandikci
Vol. 2 No. 3, 2011
Domains of privacy and hospitality in Arab Gulf homes
Rana Sobh and Russell Belk
Vol. 2 No. 2, 2011
A conceptual investigation into the effects of cultural animosity on Middle
Eastern consumers’ purchase intentions
Mahmoud Darrat
Vol. 2 No. 1, 2011
Journal of Knowledge Management
An innovation perspective of knowledge management in a multinational
subsidiary
Mirta Amalia and Yanuar Nugroho
Vol. 15 No. 1, 2011
The unacknowledged parentage of knowledge management
Patrick Lambe
Vol. 15 No. 2, 2011
Developing organisational decision-making capability: a knowledge
manager’s guide
Jane McKenzie, Christine van Winkelen and Sindy Grewal
Vol. 15 No. 3, 2011
147
Journal of Knowledge-based Innovation in China
User acceptance of information technology innovations in the remote areas
of China
John Qi Dong
Vol. 3 No. 1, 2011
Innovation in China: a patentometric perspective (1985-2009)
Chunjuan Luan and Tienan Zhang
Vol. 3 No. 3, 2011
University-industry collaboration in Japan by technology fields
Masayuki Kondo
Vol. 3 No. 1, 2011
Journal of Management Development
Leadership behaviors, organizational culture and knowledge management
practices: an empirical investigation
Hai Nam Nguyen and Sherif Mohamed
Vol. 30 No. 2, 2011
Diversify your teams and collaborate: because great minds don’t think alike
Yair Holtzman and Johan Anderberg
Vol. 30 No. 1, 2011
Journal of Management History
Integrating Barnard’s and contemporary views of industrial relations and HRM
Milorad M. Novicevic, Mario Hayek and Tony Fang
Vol. 17 No. 1, 2011
McGregor’s legacy: the evolution and current application of Theory Y
management
Peter F. Sorensen and Matt Minahan
Vol. 17 No. 2, 2011
Journal of Managerial Psychology
A comparative examination of traditional and skill based pay plans
Atul Mitra, Nina Gupta and Jason D. Shaw
Vol. 26 No. 4, 2011
Cognitive hardiness, appraisal and coping: comparing two transactional models
Melanie L. Cash and Dianne Gardner
Vol. 26 No. 8, 2011
Sex and position status differences in workplace aggression
Raymond T. Lee and Céleste M. Brotheridge
Vol. 26 No. 5, 2011
Journal of Manufacturing Technology Management
Knowledge management through technology strategy: implications for
competitiveness
Sohel Ahmad and Roger G. Schroeder
Vol. 22 No. 1, 2011
148
Governance and social capital formation in buyer-supplier relationships
Sinéad Carey and Benn Lawson
Vol. 22 No. 2, 2011
Organisational learning as an antecedent of technology transfer and new
product development: a study of manufacturing firms in Malaysia
Juhaini Jabar, Claudine Soosay and Ricardo Santa
Vol. 22 No. 1, 2011
Journal of Modelling in Management
Examining the behavioral manifestations of fan avidity in sports marketing
Wayne S. DeSarbo and Robert Madrigal
Vol. 6 No. 1, 2011
Modeling a causality network for tourism development: an empirical analysis
Guy Assaker, Vincenzo Esposito Vinzi and Peter O’Connor
Vol. 6 No. 3, 2011
Tourists’ external information search behavior model: the case of Thailand
Theera Erawan, Donyaprueth Krairit and Do Ba Khang
Vol. 6 No. 3, 2011
Journal of Money Laundering Control
Implementation of the FATF 40+9 Recommendations: a perspective from
developing countries
Neil Jensen and Cheong-Ann Png
Vol. 14 No. 2, 2011
Enforcement of prudential standards in Turkish banking law
Nusret Cetin
Vol. 14 No. 3, 2011
The uses of irresistible inference: protecting the system from criminal
penetration through more effective prosecution of money laundering offences
Kenneth Murray
Vol. 14 No. 1, 2011
Journal of Organizational Change Management
Performativity in place of responsibility?
Barbara Czarniawska
Vol. 24 No. 6, 2011
Different experiences of socio-cultural integration: a European merger
in Mexico
Anna A. Lupina-Wegener, Susan C. Schneider and Rolf van Dick
Vol. 24 No. 1, 2011
Institutional change and the multinational change agent: a study of the
temporary staffing industry in Spain
Bas Koene and Shahzad (Shaz) Ansari
Vol. 24 No. 4, 2011
149
Journal of Place Management and Development
Place branding’s role in sustainable development
Vishwas Maheshwari, Ian Vandewalle and David Bamber
Vol. 4 No. 2, 2011
How to catch a city? The concept and measurement of place brands
Sebastian Zenker
Vol. 4 No. 1, 2011
Journal of Product & Brand Management
Customer-based brand equity, equity drivers, and customer loyalty in the
supermarket industry
Arthur W. Allaway, Patricia Huddleston, Judith Whipple and
Alexander E. Ellinger
Vol. 20 No. 3, 2011
Intergenerational influence on brand preferences
Maria Eugenia Perez, Dan Padgett and Willem Burgers
Vol. 20 No. 1, 2011
The impact of private label brands on customer loyalty and product category
profitability
Michael S. Pepe, Russell Abratt and Paul Dion
Vol. 20 No. 1, 2011
Journal of Property Investment & Finance
The equity and efficiency of the Australian share market with respect to
director trading
David Lorenz and Thomas Lützkendorf
Vol. 29 No. 6, 2011
Coherent risk measures in real estate investment
Roger Brown and Michael Young
Vol. 29 No. 4/5, 2011
Market value, fair value, and duress
John Dorchester Jr
Vol. 29 No. 4/5, 2011
Journal of Quality in Maintenance Engineering
Typology of condition based maintenance
Jasper Veldman, Hans Wortmann and Warse Klingenberg
Vol. 17 No. 2, 2011
Maintenance/production planning with interactive feedback of product quality
Achille N. Njike, Robert Pellerin and Jean Pierre Kenne
Vol. 17 No. 3, 2011
Practical application of the Decision Making Grid (DMG)
Nafisah Aslam-Zainudeen and Ashraf Labib
Vol. 17 No. 2, 2011
150
Journal of Research in Marketing and Entrepreneurship
Entrepreneurial passion: an explorative case study of four metal music ventures
Laura Laaksonen, Antti Ainamo and Toni-Matti Karjalainen
Vol. 13 No. 1, 2011
Influence from entrepreneurship in marketing theory
Claes M. Hultman and Gerald E. Hills
Vol. 13 No. 2, 2011
Contextual marketing: a conceptualisation of the meaning and operation of a
language for marketing in context
Jonathan H. Deacon and Jackie Harris
Vol. 13 No. 2, 2011
Journal of Science and Technology Policy in China
Academician to entrepreneur: impact of globalization on science and
technology policies in China and India
V.P. Kharbanda
Vol. 2 No. 1, 2011
Technology transfer in China: literature review and policy implications
Leong Chan and Tugrul U. Daim
Vol. 2 No. 2, 2011
Journal of Service Management
I want to believe they really care: how complaining customers want to be
treated by frontline employees
Thorsten Gruber
Vol. 22 No. 1, 2011
Idea generation: customer co-creation versus traditional market research
techniques
Lars Witell, Per Kristensson, Anders Gustafsson and Martin Löfgren
Vol. 22 No. 2, 2011
Paradigms in service research
Bård Tronvoll, Stephen W. Brown, Dwayne D. Gremler and Bo Edvardsson
Vol. 22 No. 5, 2011
Journal of Services Marketing
Customer satisfaction and business performance: a firm-level analysis
Paul Williams and Earl Naumann
Vol. 25 No. 1, 2011
Franchise partner selection: perspectives of franchisors and franchisees
Maureen Brookes and Levent Altinay
Vol. 25 No. 5, 2011
The consumer anger phenomena: causes and consequences
Venessa Funches
Vol. 25 No. 6, 2011
151
Journal of Small Business and Enterprise Development
Knowledge assimilation processes of rapidly internationalising firms:
longitudinal case studies of Scottish SMEs
Margaret Fletcher and Shameen Prashantham
Vol. 18 No. 3, 2011
An empirical investigation of the financial growth lifecycle
Ciarán Mac an Bhaird and Brian Lucey
Vol. 18 No. 4, 2011
The hologram effect in entrepreneurial ‘‘social commercial’’ enterprises:
triggers and tipping points
Denise Crossan, Pat Ibbotson and Jim Bell
Vol. 18 No. 4, 2011
Journal of Social Marketing
Why nudging is not enough
Jeff French
Vol. 1 No. 2, 2011
Journal of Strategy and Management
Cost reduction vs innovative search in R&D
Philip Bromiley and Mark Washburn
Vol. 4 No. 3, 2011
Real options logic in R&D project valuation: a useful tool for decision making
through the lens of heuristics
Jeffrey N. Street and Mukunthan Santhanakrishnan
Vol. 4 No. 2, 2011
‘‘Doing’’ strategy
Jonathan Pugh and L. Jay Bourgeois III
Vol. 4 No. 2, 2011
Journal of Systems and Information Technology
Implementing open source software to conform to national policy
Lizette Weilbach and Elaine Byrne
Vol. 13 No. 3, 2011
Journal of Workplace Learning
Conditioning factors of an organizational learning culture
Teresa Manuela Rebelo and Adelino Duarte Gomes
Vol. 23 No. 3, 2011
Negotiating time, meaning and identity in boundaryless work
Annette Kamp, Henrik Lambrecht Lund and Helge Søndergaard Hvid
Vol. 23 No. 4, 2011
Why process improvement training fails
Dawei Lu and Alan Betts
Vol. 23 No. 2, 2011
152
Kybernetes
Why the arts need cybernetics for our long-term viability
Gary Boyd (deceased)
Vol. 40 No. 7/8, 2011
Excitable Delaunay triangulations
Andrew Adamatzky
Vol. 40 No. 5/6, 2011
Complexity approaches to self-organisation: a case study from an Irish
eco-village
A. Espinosa, P.P. Cardoso, E. Arcaute and K. Christensen
Vol. 40 No. 3/4, 2011
Leadership & Organization Development Journal
Emotional intelligence and leader member exchange: the relationship with
employee turnover intentions and job satisfaction
Peter J. Jordan and Ashlea Troth
Vol. 32 No. 3, 2011
Transformational leadership, leader support, and employee creativity
Millissa F.Y. Cheung and Chi-Sum Wong
Vol. 32 No. 7, 2011
Leadership in Health Services
Authentic and congruent leadership providing excellent work environment in
palliative care
Gunilla Johansson, Christer Sandahl and Birgitta Andershed
Vol. 24 No. 2, 2011
Transfer of crew resource management training: a qualitative study of
communication and decision making in two intensive care units
Jonathon R.B. Halbesleben, Karen R. Cox and Leslie Hall
Vol. 24 No. 1, 2011
Queensland Health – a leadership development journey: a case study
Meagan Crethar, Jan Phillips and Paula Brown
Vol. 24 No. 4, 2011
Library Hi Tech
A standard procedure for Bradford analysis and its application to the
periodical literature in systems librarianship
Fei Xu
Vol. 29 No. 4, 2011
How can educational technology facilitate student engagement with online
primary sources? A user needs assessment
Thea Lindquist and Holley Long
Vol. 29 No. 2, 2011
Technology on demand: implementing loanable technology services at the
University of Illinois at Urbana-Champaign
Jim Hahn, Lori Mestre, David Ward and Susan Avery
Vol. 29 No. 1, 2011
153
Library Management
Learning to share: mandates and open access
Mary Anne Kennan
Vol. 32 No. 4/5, 2011
Academic library non/low use and undergraduate student achievement:
a preliminary report of research in progress
Deborah Goodall and David Pattern
Vol. 32 No. 3, 2011
Cities as long tails of the physical world: a challenge for public libraries
Anna Galluzzi
Vol. 32 No. 4/5, 2011
Library Review
Impact evaluation, advocacy and ethical research: some issues for national
strategy development?
David Streatfield and Sharon Markless
Vol. 60 No. 4, 2011
Crisis of professionalism in public services: addressing challenges to
librarianship from a public administration perspective
Glenn S. McGuigan
Vol. 60 No. 7, 2011
Personal ontological information responsibility
Jodi Kearns and Rhonda Rinehart
Vol. 60 No. 3, 2011
Management Decision
Enhancing decisions and decision-making processes through the application
of emotional intelligence skills
James D. Hess and Arnold C. Bacigalupo
Vol. 49 No. 5, 2011
Do downsizing decisions affect organisational knowledge and performance?
Helen Sitlington and Verena Marshall
Vol. 49 No. 1, 2011
Management of Environmental Quality: An International Journal
A process directed towards sustainable business operations and a model for
improving the GWP-footprint (CO2e) on Earth
Göran Svensson and Beverly Wagner
Vol. 22 No. 4, 2011
Industrial hazardous waste in the framework of EU and international legislation
Vassilis J. Inglezakis and Antonis Zorpas
Vol. 22 No. 5, 2011
Investigating the determinants of recycling behaviour in Malta
Frank H. Bezzina and Stephen Dimech
Vol. 22 No. 4, 2011
154
Management Research Review
Managerial cognition as bases of innovation in organization
Lalit Manral
Vol. 34 No. 5, 2011
Building sustainability in logistics operations: a research agenda
Asoke Dey, Paul LaGuardia and Mahesh Srinivasan
Vol. 34 No. 11, 2011
Supply chain vs supply chain competition: a niche-based approach
Imoh Antai
Vol. 34 No. 10, 2011
Management Research: The Journal of the Iberoamerican
Academy of Management
Do emotions matter? The role of emotional intelligence competences in
cross-cultural adjustment for international assignment
Rachel Gabel-Shemueli and Simon Dolan
Vol. 9 No. 3, 2011
Managerial Auditing Journal
Big 4 auditor affiliation and accruals quality in Bangladesh
M. Humayun Kabir, Divesh Sharma, Md Ainul Islam and Amirus Salat
Vol. 26 No. 2, 2011
Audit quality and accrual persistence: evidence from the pre- and
post-Sarbanes-Oxley periods
Dennis Chambers and Jeff Payne
Vol. 26 No. 5, 2011
Managerial Finance
Does merger structure matter?
Grace Qing Hao and John S. Howe
Vol. 37 No. 12, 2011
Ex ante variables and carve-out parent returns
Thomas H. Thompson
Vol. 37 No. 10, 2011
The effect of analyst coverage on accounting conservatism
Jerry Sun and Guoping Liu
Vol. 37 No. 1, 2011
Managing Service Quality: An International Journal
The influence of service environments on customer emotion and service
outcomes
Jiun-Sheng Chris Lin and Haw-Yi Liang
Vol. 21 No. 4, 2011
Customer service understanding: gender differences of frontline employees
Christine Mathies and Marion Burford
Vol. 21 No. 6, 2011
155
Complex service recovery processes: how to avoid triple deviation
Bo Edvardsson, Bård Tronvoll and Ritva Höykinpuro
Vol. 21 No. 4, 2011
Marketing Intelligence & Planning
Brand equity in higher education
Maha Mourad, Christine Ennew and Wael Kortam
Vol. 29 No. 4, 2011
Market intelligence and NPD success: a study of technology intensive
companies in Finland
Matti Haverila and Nick Ashill
Vol. 29 No. 5, 2011
Mental Health and Social Inclusion
Measuring the costs and benefits of promoting social inclusion
Geoff Shepherd and Michael Parsonage
Vol. 15 No. 4, 2011
Painting outside the lines
Carol Prendergast and Poonam Swan
Vol. 15 No. 3, 2011
Historical recovery heroes – Charles Darwin
Elizabeth Wakely and Jerome Carson
Vol. 15 No. 2, 2011
Mental Health Review Journal
The relationship between personal debt and mental health: a systematic review
Chris Fitch, Sarah Hamilton, Paul Bassett and Ryan Davey
Vol. 16 No. 4, 2011
Nankai Business Review International
Cross listing, corporate governance and corporate performance: empirical
evidence of Hong Kong-listed Chinese companies
Zhou Jian, Zhang Tingting and Cui Shengchao
Vol. 2 No. 3, 2011
Library World
The economic crisis and its effect on libraries
Charles I. Guarria and Zhonghong Wang
Vol. 112 No. 5/6, 2011
Using workforce structures to enable staff retention and development:
an academic library case study
Vanessa Warren
Vol. 112 No. 1/2, 2011
The DiSCmap project: digitisation of special collections: mapping,
assessment, prioritisation
Duncan Birrell, Milena Dobreva, Gordon Dunsire, Jillian R. Griffiths,
Richard J. Hartley and Kathleen Menzies
Vol. 112 No. 1/2, 2011
156
Nutrition & Food Science
Baby boomers’ desires for future health and food services
Tony Worsley, Wei Wang and Wendy Hunter
Vol. 41 No. 5, 2011
The role of Mediterranean diet in health and disease: an updated mini review
Maria Karampola, Dimitrios Papandreou and Kelly Makedou
Vol. 41 No. 1, 2011
Consumption of Fairtrade products in a municipal catering organisation
Irma Tikkanen and Tiina Varkoi
Vol. 41 No. 3, 2011
OCLC Systems & Services: International digital library
perspectives
Leveraging the FRBR model for music discovery and data sharing:
autobiographical note
Jenn Riley
Vol. 27 No. 3, 2011
Creating a specialized music search interface in a traditional OPAC
environment
Bob Thomas
Vol. 27 No. 3, 2011
Tunepal: searching a digital library of traditional music scores
Bryan Duggan and Brendan O’Shea
Vol. 27 No. 4, 2011
On the Horizon
Systemic approaches to knowledge development and application
Arthur M. Harkins and John W. Moravec
Vol. 19 No. 2, 2011
Exploring the implications, challenges and potential of new media and learning
Maree Conway
Vol. 19 No. 4, 2011
Bleak horizon: a survey on new books on higher education
Michael Marien
Vol. 19 No. 4, 2011
Pacific Accounting Review
Do resource consent announcements provide valuable information?
Evidence from New Zealand
Carolyn Wirth, Jing Chi and Martin Young
Vol. 23 No. 3, 2011
The impact of New Zealand’s disclosure reform on differential managerial
disclosure behaviour for good news versus bad news firms
Alastair Marsden, Russell Poskitt and Yinjian Wang
Vol. 23 No. 3, 2011
157
Performance Measurement and Metrics
Applying pop-up survey software to incorporate users’ feedback into public
library computing service management
Marcel Chiranov
Vol. 12 No. 1, 2011
Contextual approach to understanding the socio-cultural function of a public
library in Japan
Lisa Klopfer and Haruki Nagata
Vol. 12 No. 1, 2011
Measuring the quality, value and impact of academic libraries: the role of
external standards
Judith Broady-Preston and Alison Lobo
Vol. 12 No. 2, 2011
Personnel Review
Service quality and turnover intentions as perceived by employees:
antecedents and consequences
Terje Slåtten, Göran Svensson and Sander Sværi
Vol. 40 No. 2, 2011
Perceptions of the presence and effectiveness of high involvement work
systems and their relationship to employee attitudes: a test of competing
models
Morris B. Mendelson, Nick Turner and Julian Barlin
Vol. 40 No. 1, 2011
The role of organisational commitment in the analysis of resistance to change:
co-predictor and moderator effects
Riccardo Peccei, Antonio Giangreco and Antonio Sebastiano
Vol. 40 No. 1, 2011
Pigment & Resin Technology
Synthesis and evaluation of new antioxidants for styrene butadiene rubber
Galal Nawwar, Sayed Yakout, M.S.A El-Sadiek and Salwa El-Sabbagh
Vol. 40 No. 6, 2011
Innovative titanium dioxide-kaolin mixed pigments performance in
anticorrosive paints
Nivin M. Ahmed and Mohamed M. Selim
Vol. 40 No. 1, 2011
Electrochemical properties of carbon aerogels derived from resorcinolformaldehyde-aniline for supercapacitors
Zheng Jin, Yuxi Liu, Xuduo Bai, Xiaomin Ren, Chuanli Qin and Yunhua Wang
Vol. 40 No. 3, 2011
Policing: An International Journal of Police Strategies &
Management
Effects of officers’ cynicism and their perception of managerial leadership on
COP activities among South Korean police officers
Chang-Hun Lee and Junseob Moon
Vol. 34 No. 1, 2011
158
Outside the interrogation room: the context of confession in sexual crimes
Eric Beauregard and Tom Mieczkowski
Vol. 34 No. 2, 2011
Program: electronic library and information systems
Quality of service in networks supporting cultural multimedia applications
Dimitris N. Kanellopoulos
Vol. 45 No. 1, 2011
Property Management
Real estate education: an investigation of multiple stakeholders
Joanna Poon, Mike Hoxley and Willow Fuchs
Vol. 29 No. 5, 2011
Public property management in Italian municipalities: framework, current
issues and viable solutions
Carlo Vermiglio
Vol. 29 No. 5, 2011
Qualitative Market Research: An International Journal
The Multi-Sensory Sort (MuSeS): a new projective technique to investigate
and improve the brand image
Luca Cian and Sara Cervai
Vol. 14 No. 2, 2011
Qualitative Research in Accounting & Management
Relating performative and ostensive management accounting research:
reflections on case study methodology
Allan Hansen
Vol. 8 No. 2, 2011
The roles of management control in a product development setting
Chris Akroyd and William Maguire
Vol. 8 No. 3, 2011
Management accounting systems and organisational culture: interpreting
their linkages and processes of change
Cristiano Busco and Robert W. Scapens
Vol. 8 No. 3, 2011
Qualitative Research in Financial Markets
Recovery from the current banking crisis: insights into costs and
effectiveness of response regulations
Lukasz Prorokowski
Vol. 3 No. 3, 2011
Investment decision making from a constructivist perspective
Carlo Massironi and Marco Guicciardi
Vol. 3 No. 3, 2011
159
Qualitative Research in Organizations and Management:
The shadow in organizational ethnography: moving beyond shadowing to
spect-acting
Rebecca Gill
Vol. 6 No. 2, 2011
Reflexive guidelines for writing organizational culture
Jasmin Mahadevan
Vol. 6 No. 2, 2011
Quality Assurance in Education
Being professional in English language teaching services: a Delphic panel study
John Walker
Vol. 19 No. 4, 2011
The disabled student experience: does the SERVQUAL scale measure up?
Elizabeth Vaughan and Helen Woodruffe-Burton
Vol. 19 No. 1, 2011
Quality in Ageing and Older People
Working in partnership with family carers: the importance of learning from
carers’ experiences
Joy Watkins, Lorely Stanton, Barry Saunders, Gillian Lasocki, Pat Chung and
Penny Hibberd
Vol. 12 No. 2, 2011
Records Management Journal
A new approach to records management with the Information Workplace
Platform
Alexis Castillo-Soto and Gill Baker
Vol. 21 No. 3, 2011
ISO 15489 and other standardized management systems: analogies and
synergies
Maria-Manuela Moro Cabero, Maria-Paz Martı´n-Pozuelo and
José Luı´s Bonal Zazo
Vol. 21 No. 2, 2011
Rising to the level of a record? Some thoughts on records and documents
Geoffrey Yeo
Vol. 21 No. 1, 2011
Review of Accounting and Finance
The value relevance of pension accounting information: evidence from
Fortune 200 firms
Edward M. Werner
Vol. 10 No. 4, 2011
Large creditors and corporate governance: the case of Chinese banks
Yiming Hu, Siqi Li, Thomas W. Lin and Shilei Xie
Vol. 10 No. 4, 2011
160
Apparent audit failures and value relevance of earnings and book value
Li Dang, Kevin F. Brown and B.D. McCullough
Vol. 10 No. 2, 2011
Safer Communities
Inside the Youth Justice Board: ambiguity and influence in New Labour’s
youth justice
Anna Souhami
Vol. 10 No. 3, 2011
Payment by results in the criminal justice system: can it deliver?
Jon Collins
Vol. 10 No. 2, 2011
Sensor Review
Zero drift NDIR gas sensors
Jacob Y. Wong and Mike Schell
Vol. 31 No. 1, 2011
Machine vision 3D skin texture analysis for detection of melanoma
L.N. Smith, M.L. Smith, A.R. Farooq, J. Sun, Y. Ding and R. Warr
Vol. 31 No. 2, 2011
Determination of tool nose radii of cutting inserts using machine vision
G.J. Chian and M.M. Ratnam
Vol. 31 No. 2, 2011
Social Responsibility Journal
CSR development problems in Lithuania: evaluation of promoting and
hindering factors
Rita Vilke
Vol. 7 No. 4, 2011
The influence of coercive isomorphism on corporate social responsibility
reporting and reputation
Suaini Othman, Faizah Darus and Roshayani Arshad
Vol. 7 No. 1, 2011
Society and Business Review
Chronic limitations of neo-liberal capitalism and oligopolistic markets:
an urgent case for socialized capital
Philip Reeves Knyght, Nada K. Kakabadse, Alexander Kouzmin and
Andrew Kakabadse
Vol. 6 No. 1, 2011
Transformative learning in troubling times: investing in hope
Maria Humphries and Michelle St Jane
Vol. 6 No. 1, 2011
The illusory nature of standards: the case of standards for organic agriculture
Mai S. Linneberg
Vol. 6 No. 3, 2011
161
Soldering & Surface Mount Technology
Silver nanoparticles effect on the wettability of Sn-Ag-Cu solder pastes and
solder joints microstructure on copper
K. Bukat, M. Koscielski, J. Sitek, M. Jakubowska and A. Mlozniak
Vol. 23 No. 3, 2011
Process characterization and reliability for the assembly of 01005 chip
components
Yong-Won Lee, Keun-Soo Kim and Katsuaki Suganuma
Vol. 23 No. 4, 2011
Stability investigations of automatic X-ray inspection systems
István Latos and Mihály Janóczki
Vol. 29 No. 2, 2011
Strategic Outsourcing: An International Journal
The implementation of social responsibility in purchasing in Hong Kong/Pearl
River Delta: a case study
Antonio, K.W. Lau
Vol. 4 No. 1, 2011
How green is my outsourcer? Measuring sustainability in global IT outsourcing
Ron Babin and Brian Nicholson
Vol. 4 No. 1, 2011
Logistics outsourcing and company performance of SMEs: evidence from
223 firms operating in Finland
Tomi Solakivi, Juuso Töyli, Janne Engblom and Lauri Ojala
Vol. 4 No. 2, 2011
The CEO’s ethical dilemma in the era of earnings management
Roger Martin
Vol. 39 No. 6, 2011
Time-value economics: competing for customer time and attention
Adrian C. Ott
Vol. 39 No. 1, 2011
Structural Survey
An analysis of the costs of resilient reinstatement of flood affected properties:
a case study of the 2009 flood event in Cockermouth
Rotimi Joseph, David Proverbs, Jessica Lamond and Peter Wassell
Vol. 29 No. 4, 2011
A framework for specifying natural hydraulic lime mortars for masonry
construction
A.M. Forster and K. Carter
Vol. 29 No. 5, 2011
Studies in Economics and Finance
Returns or valuation? Foreign equity investment in the United States
Joseph J. French and Nazneen Ahmad
Vol. 28 No. 3, 2011
162
Dynamic structure of the US financial systems
Khaldoun Khashanah and Linyan Miao
Vol. 28 No. 4, 2011
Volatility transmission and asymmetric linkages between the stock and
foreign exchange markets: a sectoral analysis
Tian Yong Fu, Mark J. Holmes and Daniel F.S. Choi
Vol. 28 No. 1, 2011
Supply Chain Management: An International Journal
Antecedents for the adoption and execution of supply chain management
Herbert Kotzab, Christoph Teller, David B. Grant and Leigh Sparks
Vol. 16 No. 4, 2011
Supply chain resilience in the global financial crisis: an empirical study
Uta Jüttner and Stan Maklan
Vol. 16 No. 4, 2011
Assessing and managing risks using the Supply Chain Risk Management
Process (SCRMP)
Rao Tummala and Tobias Schoenherr
Vol. 16 No. 6, 2011
Sustainability Accounting, Management and Policy Journal
Science and technology development and the depoliticization of the public
space: the case of socially and culturally sustainable biotechnology in
New Zealand
Linda R. Macdonald, Richard J. Varey and James R. Barker
Vol. 2 No. 1, 2011
Role of World Wildlife Fund (WWF) and Marine Stewardship Council (MSC) in
seafood eco-labelling policy in Japan
Darek Gondor and Hideka Morimoto
Vol. 2 No. 2, 2011
Sustainable business model for biofuel industries in Indonesia
Joni Jupesta, Yuko Harayama and Govindan Parayil
Vol. 2 No. 2, 2011
Team Performance Management: An International Journal
Turnover intentions: do leadership behaviors and satisfaction with the
leader matter?
Janelle E. Wells and Jon Welty Peachey
Vol. 17 No. 1/2, 2011
Virtual team collaboration and innovation in organizations
Leif Jarle Gressgård
Vol. 17 No. 1/2, 2011
Computer simulation exploring organizational identification for contingent
workers
Ozgur Ekmekci and Andrea Casey
Vol. 17 No. 5/6, 2011
163
The Bottom Line: Managing Library Finances
Data-driven budget reductions: a case study
Denise D. Novak, Afeworki Paulos and Gloriana St Clair
Vol. 24 No. 1, 2011
Is the balanced scorecard right for academic libraries?
Michele M. Reid
Vol. 24 No. 2, 2011
The recession, budgets, expectations and realities
Charles I. Guarria
Vol. 24 No. 4, 2011
The British Journal of Forensic Practice
What we know about men who download child abuse images
Kerry Sheldon
Vol. 13 No. 4, 2011
Psychology and interviewing: what direction now in our quest for reliable
information?
Gavin E. Oxburgh and Coral J. Dando
Vol. 13 No. 2, 2011
Libraries in the digital ecology: reflections and trends
Francisco-Javier Garcı´a-Marco
Vol. 29 No. 1, 2011
Customer service for academic library users on the web
Kiran Kaur and Diljit Singh
Vol. 29 No. 6, 2011
Study on a SaaS-based library management system for the Korean library
network
Jane Cho
Vol. 29 No. 3, 2011
The International Journal of Logistics Management
Explaining the effectiveness of performance-based logistics: a quantitative
examination
Wesley S. Randall, David R. Nowicki and Timothy G. Hawkins
Vol. 22 No. 3, 2011
Organizational structure and logistics service innovation
Patricia J. Daugherty, Haozhe Chen and Bruce G. Ferrin
Vol. 22 No. 1, 2011
Forecasting in airforce supply chains
Matthew Downing, Maxwell Chipulu, Udechukwu Ojiako and Dinos Kaparis
Vol. 22 No. 1, 2011
164
The Journal of Adult Protection
Conceptualising and responding to self-neglect: the challenges for adult
safeguarding
Suzy Braye, David Orr and Michael Preston-Shoot
Vol. 13 No. 4, 2011
A study of adult protection referrals in two local authorities: an overview of
findings for managers and practitioners
Paul Cambridge, Jim Mansell, Julie Beadle-Brown, Alisoun Milne and
Beckie Whelton
Vol. 13 No. 5, 2011
The Breaking the Taboo projects – raising awareness of, and training staff in,
community health and care services on violence against older women within
families
Charlotte Strümpel and Cornelia Hackl
Vol. 13 No. 6, 2011
The Journal of Mental Health Training, Education and Practice
Teaching ideas for generating critical and constructive insights into
well-functioning multidisciplinary mental health teams
Margaret McAllister, Shirley Morrissey, Donna McAuliffe, Graham Davidson,
Harry McConnell and Prasuna Reddy
Vol. 6 No. 3, 2011
Joint programmes – give them a second thought: the value of programmes
leading to dual nursing and social work qualifications
Jenny Weinstein and Markella Boudioni
Vol. 6 No. 3, 2011
The Journal of Risk Finance
The demand for micro insurance in Ghana
Oscar Joseph Akotey, Kofi A. Osei and Albert Gemegah
Vol. 12 No. 3, 2011
Solvency analysis and demographic risk measures
Mariarosaria Coppola, Emilia Di Lorenzo, Albina Orlando and Marilena Sibillo
Vol. 12 No. 4, 2011
Small enough to fail: a systems approach to financial systems reform
Michael Mainelli and Bernard Manson
Vol. 12 No. 5, 2011
The TQM Journal
Champions in transition: the role of process orientation
Uma Kumar, Kayvan Miri-Lavassani, Bahar Movahedi and Vinod Kuma
Vol. 23 No. 3, 2011
Identifying ideas of attractive quality in the innovation process
Lars Witell, Martin Löfgren and Anders Gustafsson
Vol. 23 No. 1, 2011
165
No panaceas for organizational diseases, but better knowledge and
systems thinking
Tito Conti
Vol. 23 No. 3, 2011
Tizard Learning Disability Review
Self-injury and other challenging behaviour at intervention and ten years on:
a case study
Sandy Toogood, Steven Boyd, Andy Bell and Helen Salisbury
Vol. 16 No. 1, 2011
Employment: what we have learned
Charlotte Spencer
Vol. 16 No. 2, 2011
The health of people with autistic spectrum disorders
Eric Emerson, Chris Hatton, Richard Hastings, David Felce,
Andrew McCulloch and Paul Swift
Vol. 16 No. 4, 2011
Training & Management Development Methods
Five guiding principles to help to improve diversity-training assessment
Louise F. Pendry and Denise M. Driscoll
Vol. 25 No. 2, 2011
Management training: what is going wrong and how to put it right
Timothy Yeardley
Vol. 25 No. 5, 2011
Hidden barriers to learning and how to overcome them
Robbie Steinhouse
Vol. 25 No. 1, 2011
Transforming Government: People, Process and Policy
Generic regulation model: the evolution of a practical theory for e-government
Göran Goldkuhl
Vol. 5 No. 3, 2011
To mind IT or not to mind IT
Helle Zinner Henriksen and Boriana Rukanova
Vol. 5 No. 2, 2011
VINE
Incorporating a knowledge perspective into security risk assessments
Piya Shedden, Rens Scheepers, Wally Smith and Atif Ahmad
Vol. 41 No. 2, 2011
Knowledge transfer as interaction between experts and novices supported
by technology
Maximiliane Wilkesmann and Uwe Wilkesmann
Vol. 41 No. 2, 2011
166
Worldwide Hospitality and Tourism Themes
Industry perspectives on diversity research
Camille Kapoor and Juan M. Madera
Vol. 3 No. 4, 2011
Working together to leverage film tourism: collaboration between the film and
tourism industries
Simon Hudson
Vol. 3 No. 2, 2011
Moving towards responsible events management’
James Musgrave
Vol. 3 No. 3, 2011
Young Consumers: Insight and Ideas for Responsible Marketers
Feeding children’s desires? Child and parental perceptions of food promotion
to the ‘‘under 8s’’
Shaun Powell, Stephanie Langlands and Chris Dodd
Vol. 12 No. 2, 2011
Perceived health value of ready meals and side dishes: regional and gender
differences
JoAnne Labrecque, Jean-Claude Dufour and Sylvain Charlebois
Vol. 12 No. 3, 2011
Danish and Chinese adolescents’ perceptions of healthy eating and attitudes
toward regulatory measures
Kara Chan, Gerard Prendergast, Alice Grønhøj and Tino Bech-Larsen
Vol. 12 No. 3, 2011
167
Outstanding Author Contribution 2012
Advanced Series in Management
Chapter 1. Theoretical approaches to e-HRM implementations
Tanya Bondarouk
Volume 8
Advances in Accounting Behavioral Research
Multidimensional locus of control applied to the taxpayer/tax professional
relationship
Michelle S. Bertolini, Julia L. Higgs and Karen L. Hooks
Volume 14
Advances in Accounting Education, Teaching and Curriculum
Innovations
Ethical leaders in accounting
Patrick T. Kelly and Christine E. Earley
Volume 12
Advances in Austrian Economics
Hayek, connectionism, and scientific naturalism
Joshua Rust
Volume 15
Advances in Business and Management Forecasting
Seasonal influences on electricity demand in the mid-Atlantic region
Professor John F. Kros
Volume 8
Advances in Business Marketing and Purchasing
Managing industrialization: a resource interaction perspective
Tommy Tsung Ying Shih
Volume 17
Advances in Culture, Tourism and Hospitality Research
Cultural heritage fashion branding in Asia
Eunju Ko and Seulgi Lee
Volume 5
Advances in Econometrics
Markov switching in portfolio choice and asset pricing models: a survey
Massimo Guidolin
Volume 27 Part B
168
Advances in Econometrics
The elephant in the corner: a cautionary tale about measurement error in
treatment effects models
Daniel L. Millimet
Volume 27 Part A
Advances in Ecopolitics
Chapter 6. Euro’s crisis: from the sovereigns to the banks and back to the
sovereigns
Constantin Gurdgiev
Volume 8
Advances in Educational Administration
Chapter 6. The challenges of school-police partnerships in large urban school
systems: an analysis of New York City’s impact schools initiative
Kevin P. Brady
Volume 12
Advances in Gender Research
Gender and labor within the Turkish context of local development in the era of
globalization
Dilek Hattatoglu
Volume 15
Advances in Global Leadership
Conceptualizing and measuring global mindset
Mansour Javidan and Mary B. Teagarden
Volume 6
Advances in Health Care Management
Health-care organizations as ‘‘patients’’: transforming the fundamental OD
paradigm
Irwin M. Rubin
Volume 10
Advances in Health Care Management
Organizing for performance: what does the empirical literature reveal about
the influence of organizational factors on hospital financial performance?
Harry D. Holt, Jonathan Clark, Jami DelliFraine and Diane Brannon
Volume 11
Advances in Hospitality and Leisure
Exploring success factors in top careers in The Netherlands
Jenny M.H. Sok, Rob J. Blomme, Debbie M. Tromp and Jaap J. Van Muijen
Volume 7
169
Advances in Industrial & Labor Relations
Dual alignment of industrial relations activity: from strategic choice to mutual
gains
Ariel Avgar and Sarosh Kuruvilla
Volume 8
Advances in International Management
The home-based advantages and a hierarchy of location resources: foreign
and local firms dependency on location resources
Lilach Nachum
Volume 24
Advances in International Marketing
Using formative measures in international marketing models: a cautionary
tale using consumer animosity as an example
Adamantios Diamantopoulos and Petra Riefler
Volume 22
Advances in Librarianship
Refocusing distinctive capabilities: strategic shifts in Harvard’s Baker Library
Services
Cynthia Churchwell, Mallory Stark and Debra Wallace
Volume 34
Advances in Medical Sociology
‘‘We haven’t sliced open anyone’s brain yet’’: neuroscience, embodiment and
the governance of addiction
Julie Netherland
Volume 13
Advances in Mergers & Acquisitions
Advances in mergers and acquisitions,
Mélanie Hassett
Volume 10
Advances in Research on Teaching
Narrative inquiry in teaching and teacher education
Cheryl J. Craig
Volume 13
Advances in Special Education
Chapter 10. History of autism spectrum disorders
Julie A. Deisinger
Volume 21
170
Advances in the Economic Analysis of Participatory &
Labor-Managed Firms
Specialization, multiskilling, and allocation of decision rights
Hideo Owan
Volume 12
Advances in the Study of Entrepreneurship, Innovation &
Economic Growth
Globalization and directed technological change at the firm level:
the European evidence
Cristiano Antonelli and Alessandra Colombelli
Volume 22
Bridging Tourism Theory and Practice
The HAJJ: experience of Turkish female pilgrims
Ebru Gunlu and Fevzi Okumus
Volume 2
Bridging Tourism Theory and Practice
Tourism transport, technology, and carbon dioxide emissions
Paul Peeters
Volume 3
Community, Environment and Disaster Risk Management
Innovative approaches in disaster education
Koichi Shiwaku and Glenn Fernandez
Volume 7
Comparative Social Research
Nordic political economy after financial deregulation: banking crises,
economic experts, and the role of neoliberalism
Lars Mjøset
Volume 28
Contributions to Conflict Management, Peace Economics and
Development
Continuing conflict and international prices of commodities: theory and
empirical evidence from Sub-Saharan Africa
Raul Caruso
Volume 17
Critical Studies on Corporate Responsibility, Governance and
Sustainability
The new paradigm in risk management
Daniel Satchkov
Volume 2
171
Current Perspectives in Social Theory
The epistemological fate of the authoritarian character studies of the Frankfurt
School. A legacy for the study of racism, antisemitism, and fascism?
Helgard Kramer
Volume 29
Current Research in the Semantics/Pragmatics Interface
Whatever happened to meaning? Remarks on contextualisms and
propositionalisms
Jay David Atlas
Volume 24
Cutting-Edge Technologies in Higher Education
Fostering an ecology of openness: the role of social media in public
engagement at the Open University, UK
Linda Wilks and Nick Pearce
Volume 3
Cutting-Edge Technologies in Higher Education
Mentoring 2.0 – high tech/high touch approaches to foster student support
and development in higher education
Melanie Booth and Arthur Esposito
Volume 2
Developments in Corporate Governance and Responsibility
Chapter 9. The extent of disclosure of corporate social responsibility in
Malaysia
Roshima Said, Hilwani Hariri, Hasnah Haron and Yuserrie Hj. Zainuddin
Volume 2
Dialogues in Critical Management Studies
A libertarian socialist response to the ‘‘big society’’: the solidarity economy
Bruno Frère and Juliane Reinecke
Volume 1
Diversity in Higher Education
Chapter 5. Woman(ist)s’ work: the experiences of black women scholars in
education at predominantly white institutions
Erica D. McCray
Volume 9
Diversity in Higher Education
Chapter 7. Their rightful place: diversity narratives, women of color agency
and transformation of the academy
Venice Thandi Sulé
Volume 10
172
Frontiers of Economics and Globalization
How growth can undermine growth: three examples
Kenneth J. Arrow
Volume 11
Innovation and Leadership in English Language Teaching
Chapter 6. The challenge of new technologies
Robert P. Waxler and Maureen P. Hall
Volume 3
International Finance Review
The impact of foreign government investments: sovereign wealth fund
investments in the United States
Elvira Sojli and Wing Wah Tham
Volume 12
International Perspectives on Education and Society
Educational barriers for migrant children in China: a mixed-method analysis
focused on ethnic minorities
Henan Cheng
Volume 15
International Symposia in Economic Theory and Econometrics
The collected scientific work of David Cass
Steven Spear
Volume 21
Library and Information Science
Chapter 9. Understanding casual-leisure information behaviour
David Elsweiler, Max L. Wilson and Brian Kirkegaard Lunn
Volume 1
Organizing for Sustainable Effectiveness
Unilever’s drive for sustainability and CSR – changing the game
Philip Mirvis
Volume 1
Political Power and Social Theory
The more things change: a Gramscian genealogy of Barack Obama’s
‘‘post-racial’’ politics, 1932-2008
Cedric de Leon
Volume 22
173
Progress in International Business Research
Chapter 13. The innovation outcomes of MNC subsidiaries’ local
embeddedness: evidence from the German ‘‘Bioregion Rhein-NeckarDreieck’’ local network
Andreas Al-Laham and Suleika Bort
Volume 6
Research in Accounting in Emerging Economies
Fair value accounting usefulness and implementation obstacles: views from
bankers in Jordan
Walid Siam and Modar Abdullatif
Volume 11
Research in Biopolitics
Measuring social and political phenotypes
Levente Littvay
Volume 9
Research in Consumer Behavior
The nouveaux pauvres of liquid modernity
Sofia Ulver-Sneistrup and Jacob Ostberg
Volume 13
Research in Economic Anthropology
Prosperity unbound? Debating the ‘‘sacrificial economy’’
Simon Coleman
Volume 31
Research in Experimental Economics
Behavior in a dynamic environment with costs of climate change and
heterogeneous technologies: an experiment
Svetlana Pevnitskaya and Dmitry Ryvkin
Volume 13
Research in Finance
Time-series analysis of going-private transactions
Jaehoon Kim
Volume 27
Research in Labor Economics
Consumption and income poverty over the business cycle
Bruce D. Meyer and James X. Sullivan
Volume 32
174
Research in Occupational Stress and Well-being
Resilience: new paths for building and sustaining individual and
organizational capacity
Kelly L. Zellars, Logan Justice and Tammy E. Beck
Volume 9
Research in Organizational Change and Development
Developing an effective organization: intervention method, empirical
evidence, and theory
Michael Beer
Volume 19
Research in Personnel and Human Resources Management
Mindfulness at work
Theresa M. Glomb, Michelle K. Duffy, Joyce E. Bono and Tao Yang
Volume 30
Research in Political Economy
The value and price of information commodities: an assessment of the South
Korean controversy
Heesang Jeon
Volume 27
Research in Political Sociology
School health: a way to the future?
Eunice Rodriguez, Diana Austria and Melinda Landau
Volume 19
Research in Public Policy Analysis and Management
Chapter 12. Curbing corruption: an impossible dream?
Jon S.T. Quah
Volume 20
Research in Social Movements, Conflicts and Change
Learning from failures: why and how ‘‘scale shift’’ failed to launch – evidence
from the case of the Israeli-Arab Land Day
Eitan Y. Alimi and Liora Norwich
Volume 31
Research in Social Problems and Public Policy
Privacy and secrecy: public reserve and the handling of the BP Gulf oil
disaster
Michael R. Edelstein
Volume 19
175
Research in the History of Economic Thought and Methodology
Building and defining behavioral economics
Floris Heukelom
Volume 29
Research in the Sociology of Health Care
American health care: public opinion differences in the confidence,
affordability, and need for reform
Rebecca L. Utz, Richard Nelson and Peter Dien
Volume 29
Research in the Sociology of Organizations
The power of ‘‘limited liability’’ – transnational communities and cross-border
governance
Marie-Laure Djelic and Sigrid Quack
Volume 33
Research in the Sociology of Work
Reexamining the relationship between flexibility and insecurity
Andrew S. Fullerton, Dwanna L. Robertson and Jeffrey C. Dixon
Volume 22
Research Methodology in Strategy and Management
Worth a thousand words: photographs as a novel methodological tool in
strategic management
Joshua L. Ray and Anne D. Smith
Volume 6
Research on Economic Inequality
Chapter 1. Compensation, reward, and the measurement of unfair
inequalities
Paolo Brunori and Vito Peragine
Volume 19
Research on Emotion in Organizations
The measurement of trait emotional intelligence with TEIQue-SF: an analysis
based on unfolding item response theory models
Leonidas A. Zampetakis
Volume 11
Research on Managing Groups and Teams
The impact of implicit negotiation beliefs on motivation and cognition in group
negotiation
Michael P. Haselhuhn and Laura J. Kray
Volume 14
176
Research on Professional Responsibility and Ethics in
Accounting
The history of professionalization in US public accountancy
Andy Garcia and James C. Lampe
Volume 15
Review of Marketing Research
Looking through the marketing lens: my journey so sar
V. Kumar
Volume 8
Sociological Studies of Children and Youth
Focused: how students construct attentiveness in first-grade classrooms
Noriko Milman
Volume 14
Studies in Symbolic Interaction
Parenting a youthful offender
Jane C. Hood
Volume 37
Studies in the Development of Accounting Thought
United States (Chapter 5)
Stephen Moehrle and Jennifer Reynolds-Moehrle
Volume 14B
Tourism Social Science Series
Finding tourism
Joseph O’Leary
Volume 15
Tourism Social Science Series
From steamboat to tourism economics
James Mak
Volume 16
177
Best Practical Implications Award 2012
This award was launched three years ago for the Paper with the Best Practical
Implications. Emerald has always held to the philosophy that research in the area of
business and management should have relevance for practitioners founded in
rigorous academic research. The AACSB’s 2008 Impact of Research states,
‘‘schools be required to demonstrate the value of their faculties’ research not simply
by listing its citations in journals, but by demonstrating the impact it has in the
workaday world’’, and this principle is perfectly encapsulated in Emerald’s publishing
philosophy.
The criteria for selection were as follows.
Required
.
That the article be published in the preceding year.
.
That there is a clear application for the research.
.
That the article is based on quality and rigorous research.
.
That the literature review and references are up to date and complete.
.
That the article could easily be adapted for practical use.
Desirable
.
There is a broad application for business.
.
That the article has a significant number of downloads from the Emerald web site.
.
That the paper has been jointly authored between academic and practitioner authors.
Based on these criteria, Emerald has chosen the following papers:
Strategic management of business model transformation: lessons from Nokia
Management Decision, Vol. 49 No. 4, 2011
Jaakko Aspara, Juha-Antti Lamberg and Arjo Laukia
Department of Industrial Management, University of Technology, Aalto University,
Helsinki, Finland
Settling for second best? Reflections after the tenth anniversary of Wal-Mart’s entry
to the United Kingdom
International Journal of Retail & Distribution Management, Vol. 39 No. 2, 2011
Leigh Sparks
Institute for Retail Studies, Stirling Management School, University of Stirling,
Stirling, UK
Building a personal brand through social networking
Business Strategy, Vol. 32 No. 5, 2011
Lisa Harris
Senior Lecturer in Marketing at the School of Management, Southampton University,
Southampton, UK
Alan Rae
Managing Partner at AI Consultants, Lewes, UK
178
Social Impact Award 2012
This award recognizes outstanding research that makes a tangible difference for the
good of society. Reflecting Emerald’s publishing philosophy, the award was open to
articles published in an Emerald journal in 2011 that demonstrated real-world
application with a high social impact.
The shortlist and winning paper was judged and chosen by a panel of experts from
the Globally Responsible Leadership Initiative (GRLI), the largest community of
businesses and business schools/learning institutions uniquely focused on
developing a ‘‘new’’ generation of globally responsible leaders.
The winning paper is:
The ‘‘inverse care law’’ and infant mortality among whites and blacks in the United
States
International Journal of Social Economics, Vol. 38 No. 12, 2011
Professor Rati Ram
Illinois State University, USA
179
Impact of Research Award 2012
Emerald is exceedingly passionate about publishing research which has an impact;
we do acknowledge however that impact cannot always be immediate. In light of this,
last year the Impact of Research Award was launched.
This year, three of Emerald’s leading journals and one book series participated, as
they have made a significant subject-specific contribution. The winning papers must
have been published before 2006 and could go back as far as the first issue of the
first volume.
The winning papers are seminal articles and can demonstrate impact on one or more
of the headings below:
.
The body of knowledge.
.
Practice.
.
Teaching and learning.
.
Public policy making.
.
Society and environment.
.
Economy.
The winners are:
Corporate social and environmental reporting: a review of the literature and a
longitudinal study of UK disclosure
Accounting, Auditing & Accountability Journal, Vol. 8 No. 2, 1995
Rob Gray, University of St Andrews, UK
Reza Kouhy and Simon Lavers, University of Dundee, UK
Workplace spirituality and employee work attitudes: an exploratory empirical
assessment
Journal of Organizational Change Management, Vol. 16 No. 4, 2003
John Milliman, Andrew J. Czaplewski and Jeffery Ferguson
University of Colorado, USA
Direct selective laser sintering of metals
Rapid Prototyping Journal, Vol. 1 No. 1, 1995
Mukesh Agarwala, David Bourell, Joseph Beaman, Harris Marcus and Joel Barlow
The University of Texas at Austin, USA
Work effort, on-the-job screening and alternative methods of remuneration
Research in Labor Economics, Vo. 1, 1977
John Pencavel, Stanford University, UK
Job mobility, search, and earnings growth
Research in Labor Economics, Vol. 8, 1986
Robert Topel
180
Best New Journal Award 2012
This award is aimed at highlighting new journals that are publishing outstanding
quality research in current, strong and evolving subjects. Free access was given to
the 13 journals launched in 2010. Over 600 votes were cast and the winner is:
The International Journal of Law in the Built Environment
The voters commented:
IJLBE is imperative and the journal addresses adjudication like no other journal. It has great potential.
The International Journal of Law in the Built Environment is an excellent new journal and gives a
‘‘voice’’ to those working in practice as well as academia. Congratulations are due to Paul (The Editor)
and his team.
The runner up is:
The voters commented:
JHRM is to me the very best new journal in marketing since the 1970s.
JHRIM fills a real void in marketing. The articles are substantive and widely referenced by the academic
community. It is The Source. The editors are doing a wonderful job. This is a journal that should have
staying power. It fills an international need. I found that the special issues and sections are of wide
interest. The quality of the articles is impressive for a new journal.
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Outstanding Special Issue Award 2012
We recognize the very distinct contribution made by special issues to our journals
and the database by making an annual award to the Guest Editor(s) of the
outstanding special issue of the year. It is a way of recognizing and rewarding the
very real contribution made by the Guest Editors and of acknowledging the added
value brought to the journals through their hard work and expertise. Most of these
guest editors undertake the full role of the ‘‘Editor’’ for that particular issue and most
do not receive any monetary reward.
They:
.
collaborate with the editor on the subject of the special issue using their own
specialist subject knowledge and interest;
.
identify and define the subject scope of the special issue;
.
use their own networks to commission papers or arrange calls for papers to attract
the authors to write for the issue;
.
manage the peer review process and reviewers and liaise with the authors for
revisions if needed;
.
collate the issue for the Editor/Managing Editor;
.
write a guest editorial for the journal – these are often extensive essays which draw
together the component papers and provide an overview of the topic.
What makes an outstanding special issue?
The criteria, by which we select and chose our winning special issues, are varied but
we believe sensible, fair, and demonstrable and can be applied in all subject fields
and to all journals:
.
internationality in content and/or authorship;
.
leading-edge content and originality;
.
broad subject interest appeal;
.
a consistency in the papers either through a commonality of approach or theme or
their comparative nature;
.
the authors of the papers are some of the active and respected figures in the field;
.
a well written guest editorial which exhibits real understanding of the value and
import of the issue, and above all;
.
Guest Editor(s) who put a lot into the work involved in the commissioning and
production of the special issue.
The winners for 2012
Emerald is particularly pleased and proud to announce the Outstanding Special
Issue Awards for 2012.
Winner
Climate change, green house gas accounting, auditing and accountability
Guest editors: Markus J. Milne and Suzana Grubnic
Accounting, Auditing & Accountability Journal, Vol. 24 No. 8, 2011
This special issue of AAAJ had its origins at the University of Canterbury, at the 8th Australasian
Conference on Social and Environmental Accounting Research (CSEAR) held in Christchurch, New
Zealand, which encouraged submission of a broad scope of papers tied to ‘‘GHG measurement,
management and sense-making’’.
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However, during their preparation of this special issue, the editors suffered a traumatic 18 months due
to the major Christchurch earthquakes, which have occasioned massive devastation to their city of
location and have generated over 7,000 aftershocks in the months following. The University of
Canterbury academic offices are still closed, the university internet in difficulties, and original files are
still inaccessible in condemned buildings. As well, Markus and other of his Canterbury university
colleagues, have had to find alternative accommodation.
The 12 research papers accepted (from over 40 submitted) highlights how accounting for carbon and
other GHG emissions is immensely challenging because of uncertainties in estimation methods. The
research also shows the enormity of the challenge associated with reducing those emissions in the
near future.
Also the early signs are there that the introduction and a number of the papers will make it into our AAAJ
top ten downloads as it includes other academics, policy makers and professional associations in
researching the complexity around climate change, greenhouse gas accounting, auditing and
accountability.
This has been a job well done under extraordinarily difficult circumstances to deliver a set of AAAJ
special papers that will mark the way forward for researcher on climate change, greenhouse gas
accounting, auditing and accountability (James Guthrie and Lee Parker, AAAJ Editors).
Highly commended
International market selection and segmentation, two part issue
Guest editors: Nicolas Papadopoulos and Oscar Martı́n Martı́n
International Marketing Review, Vol. 28 No. 2 and 3, 2011
Double special issue featuring some massive names on a huge topic in IB. Cemented IMR ’s position
as a top journal and has already has 14 citations this year since publication (Martyn Lawrence).
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Leading Editor Awards 2012
The Leading Editor awards acknowledge the high commitment Editors have to their
journals and reward their efforts to raise and maintain the standing of the journals. In
recognition of this work, we reward the following editors.
Leo-Paul Dana
University of Canterbury, New Zealand
Journal of Enterprising Communities
Leo-Paul Dana is an Associate Professor in International Business at the University
of Canterbury, New Zealand and has been a co-editor for the Journal of Enterprising
Communities since its launch in 2007. During this time, he has displayed a high level
of commitment and proficiency towards the journal. Under his leadership, the journal
has developed into a respected and emerging title with a great deal of potential.
Leo-Paul’s institution, the University of Canterbury, was severely affected by the
earthquake that hit New Zealand in February 2011. Damage to the university resulted
in lectures being held in makeshift tents and marquees whilst repair and rebuilding
works took place. In spite of extensive professional and personal inconvenience,
Leo-Paul continued to edit the Journal of Enterprising Communities with care and
proficiency.
Dianna Stone
University of Texas at San Antonio, USA
Journal of Managerial Psychology has become established as a highly respected
journal in the field of organizational studies. Instrumental to its success is the
journal’s Editor, Dr Dianna Stone, who has successfully guided the journal since her
appointment in 2007. Dr Stone has repositioned the journal around research with
important implications for society thus anticipating the current debate on impact. This
focus on social issues has become the cornerstone of JMP ’s editorial philosophy and
has enhanced both its profile and relevancy. In recognition of this Dr Stone has
commissioned special issues on areas including job loss, discimination and poverty
reduction. During her tenure Journal of Managerial Psychology has gained SSCI
inclusion which has further reinforced its reputation for high quality research and
editorial rigour. In addition Dr Stone has established a highly engaged journal
community consisting of Regional Editors, Board members and authors.
Sara Nolan
Strategic HR Review
Sara Nolan has edited Strategic HR Review for four years with Emerald and
previously for a year with Melcrum Publishing. In this time Sara has consolidated
Strategic HR Review as a leading publisher of case studies and qualitative research
from real life business settings. In recent volumes Sara has commissioned high
quality contributions from a broad range of leading organizations including
Accenture, AstraZeneca, IBM and Microsoft. In this the journal brings a welcome
additional dimension to Emerald’s HRM collection by presenting HR professionals’
business solutions. Sara has succeeded in building a close knit community of
contributors around Strategic HR Review and has significantly raised the journal’s
profile. During her editorship journal usage has improved dramatically and relations
with the major HR events have been forged. The latter provide a strong platform for
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greater internationalization in both contributions and readership. Sara has
demonstrated adaptability with regard to new working practices and manages the
journal with expert efficiency.
Peter Stokes
University of Chester, UK
International Journal of Organizational Analysis
Professor Stokes is a Professor of Sustainable Management, Marketing and Tourism
at Chester Business School, where he has researched and published widely in a
range of domains including Management Philosophy, Critical Management Studies,
Marketing Pedagogy, Socio-Cultural Environments of Outdoor Management
Development, French Management Development, Research Methodology and
Ethics and has also reviewed extensively for a number of world-class journals.
After a number of Editorial changes, Peter was recruited in 2009 as Editor of the
International Journal of Organizational Analysis. Peter is very well networked and has
worked hard to refocus the aims of the journal, both reinvigorating the EAB and
assisting with the management of a number of regionally focused special issues. He
has been invaluable in assisting us with the Organizational Studies portfolio strategy,
offering guidance and support on noted academics and associations, and is always
on hand to provide editorial assistance on company-led projects (i.e. semantic
enrichment project, subject advisory roles).
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Leading Books Series Editor Awards 2012
These awards acknowledge the high commitment Book Series Editors have to their
series and reward their efforts to raise and maintain the standing of the publications.
In recognition of this work, we reward the following editor:
Anthony H. Normore
California State University, USA
Advances in Educational Administration
Thanks to the hard work and commitment of series editor, Anthony H. Normore,
Advances in Educational Administration is now making significant contributions to the
body of knowledge in education administration. Since taking over leadership in 2009,
Tony has brought about reviving the reputation of this cherished series by infusing it
with many of his own characteristics: foresight, creativity and graft. 2012 will be a
great year for the series and the four topical volumes due for publication should help
cement the series reputation as the ‘‘go-to’’ publication in its field. And yet, despite
the precedence set by 2012, we expect that 2013 will match, if not better,
expectation. A guiding light in the education portfolio.
186
Outstanding Service Awards 2012 –
Journals
For long-standing support and consistently high contributions to the Emerald
journals, we reward the following people.
John Leopold
Newcastle University, UK
For his work on Personnel Review
Professor John Leopold has edited Personnel Review for over four years and in this
time has consolidated the journal’s position as one of the most internationally
respected academic journals in the field of human resource management. During
Professor Leopold’s tenure, submissions to the journal have increased significantly
and he has commissioned a number of high quality special issues. Professor
Leopold’s editorship has seen increase in the journal’s SSCI impact factor and
consistently good performance across a wide range of rankings and indices. He has
established a team of expert Associate and Regional Editors and forged connections
with key conferences, most notably with the Dutch HRM Network Conference and the
Academy of Management.
Dr David Raitt
For his work on The Electronic Library
In January 1983, Dr David Raitt saw a niche for a new journal covering
developments, techniques and systems in the fields of library automation, networks
and mini/microcomputer applications in libraries and information centres. During
1983 David founded The Electronic Library (TEL) and has acted as the journal Editor
ever since.
Throughout his editorship, David has strived to build The Electronic Library into a
truly international journal in terms of authorship and readership. TEL recognizes the
importance of building and maintaining an international forum for research on library
technology and the web which encourages the publication of high quality, double
blind peer reviewed research from authors based across the globe from the UK,
Europe, the USA, to the Far East, Middle East and so on. David has held previous
positions such as Senior Technology Transfer Officer at the European Space Agency
in The Netherlands.
This award marks the culmination of 30 years of hard work which has brought the
journal to the standing which we see today. TEL has been indexed in Thomson
Reuters ISI for many years during David’s editorship. David’s high achievement on
the journal was acknowledged and rewarded in 2007 when he received a Leading
Editor Award in the Literati Awards for Excellence 2007. To further recognize and
reward such a great achievement and longevity, and to mark his retirement at the end
of the 2012 volume, Emerald is delighted to present David with an Outstanding
Service Award.
Ian Wilson
For his work on Strategy & Leadership
For almost four decades, Ian Wilson has been contributing articles to Strategy &
Leadership that have been an invaluable resource for corporate leaders. An adviser
and contributing editor to S&L, he is widely-recognized for co-authoring one of the
best books on scenario planning, The Scenario Planning Handbook: Developing
Strategies in Uncertain Times ( 2006). For his S&L articles Wilson drew on his
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experience consulting on projects involving strategic management, strategic vision,
and scenario planning. During his corporate career he was a senior management
consultant with SRI International and had a 25-year career with General Electric
where he was a pioneer in strategic planning and human resources management.
Wilson, a principal of Wolf Enterprises in San Rafael, California, is also the author of
a well-regarded guide for corporate leaders, The Subtle Art of Strategy:
Organizational Planning in Uncertain Times (2003).
Dr Ashok K. Gupta
Ohio University, USA
For his work on American Journal of Business
After 12 years of service as Editor, Ashok Gupta is retiring from the position with the
spring 2012 issue. Ashok Gupta received his PhD from Syracuse University in 1984
and has been a Professor of Marketing at Ohio University since then. He has been an
eclectic author and co-author publishing on educational, business-to-business
marketing, international, product innovation and technology issues. He has received
numerous grants and has been an active reviewer in international journals including
Journal of Marketing, Journal of Academy of Marketing Science, Journal of Product
Innovation Management and California Management Review.
Dr Gupta began serving in 2001 as Editor for Mid American Journal of Business.
Under his leadership, the journal broadened its scope with a name change to
American Business Journal in 2007 and acquisition by Emerald in 2011. During his
time as Editor, Ashok worked to coordinate the Editorial Advisory Board and advance
the journal to where it is today. He worked closely with the Associate Editors to
produce quality issues. The AJB success is testament to Ashok’s tireless enthusiasm
for the journal, and we are very grateful to Ashok for all the hard work he has put in
over the years. We welcome Drs Richard Reed and Susan Storrud-Barnes from the
Monte Ahuja College of Business at Cleveland State University to the role of
co-editors, and wish Ashok the very best for the future (Paragraph written by AJB
Associate Editors).
188
Outstanding Service Awards 2012 – Books
For outstanding support and consistently high contributions to the Emerald book
series, we reward the following.
Ken Turner
University of Brighton, UK
Klaus von Heusinger
University of Stuttgart, Germany
For their work on Current Research in the Semantics/Pragmatics Interface
Both Ken and Klaus are deserved recipients of the Emerald Outstanding Service
Award. They both consistently demonstrate exemplary leadership of the popular
book series, Current Research in the Semantics/Pragmatics Interface. The volumes
published in the series are always well received by CRISPI’s loyal readership, who
appreciates the topical and cutting-edge nature of the content, written by some of the
leading thinkers in linguistics. Neither editor backs away from a challenge and
Emerald is fortunate to have such committed editors with such a strong vision and
reputation in their fields.
189
Outstanding Reviewers 2012
Accounting, Auditing & Accountability Journal
Professor Richard Laughlin, University of London, UK
Advances in Dual Diagnosis
Ian Hamilton, University of York, UK
Advances in Mental Health and Intellectual Disabilities
Dr Max Pickard, South London and Maudsley NHS Foundation Trust, UK
Dr Robert Winterhalder, Oxleas, UK
African Journal of Economic and Management Studies
Dr Robert Opoku, King Fahd University of Petroleum and Minerals, Saudi Arabia
Dr John Okpara, Bloomsburg University of Pennsylvania, USA
Arts Marketing: An International Journal
Dr Terry O’Sullivan, Open University, UK
Dr Finola Kerrigan, King’s College London, UK
Asia Pacific Journal of Marketing and Logistics
Taejun Lee, Bradley University, USA
Asian Review of Accounting
Teresa Ide Clinton, University of Ballarat, Australia
Asia-Pacific Journal of Business Administration
Vusliza Mohd Yusoff, Universiti Sains Malaysia, Malaysia
Assembly Automation
Dr Sheng-Jen ‘‘Tony’’ Hsieh, Texas A&M University, USA
Dr Nirosh Jayaweera, University of Moratuwa, Sri Lanka
Baltic Journal of Management
Dr Jannis Angelis, University of Warwick, UK
Marija Cerjak, University of Zagreb, Croatia
Heather Hartwell, Bournemouth University, UK
Built Environment Project and Asset Management
Dr Florence Ling, National University of Singapore, Singapore
Professor Pantaleo D. Rwelimila, University of South Africa, South Africa
Business Strategy Series
Dr Jo Sanzgiri, Alliant International University, USA
Dr Dan Kipley, Azusa Pacific University, USA
190
Career Development International
Dr Bert H.J. Schreurs, Maastricht University, Belgium
Professor Matthew Valle, Elon University, USA
China Agricultural Economic Review
Xiaohua Yu, University of Go
È ttingen, Germany
Dr Junfei Bai, Chinese Academy of Sciences, People's Republic of China
China Finance Review International
Professor Guojin Chen, Xiamen University, China
Professor Chenghu Ma, Fudan University, China
Collection Building
Professor Robert Holley, Wayne State University, USA
COMPEL
Professor Ivo Dolezel, Czech Technical University, Czech Republic
Competitiveness Review: An International Business Journal
Dr Masoud Hemmasi, Illinois State University, USA
Dr Robert Stone, Talladega College, USA
Construction Innovation: Information, Process, Management
Professor Chrisna du Plessis, University of Pretoria, South Africa
Corporate Communications: An International Journal
Dr Shaun Powell, University of Wollongong, Australia
Corporate Governance
Professor Yvon Pesqueux, CNAM, France
Critical perspectives on international business
Professor Rudolf Sinkovics, University of Manchester, UK
Professor Grazia Ietto-Gillies, The Open University and King's College
London, UK
Cross Cultural Management: An International Journal
Dr Markus G. Kittler, Stirling University, UK
Drugs and Alcohol Today
Professor Jane Fountain, DrugScope, UK
Education + Training
Staffan Nilsson, Linko
È ping University, Sweden
Linda Riebe, Edith Cowan University, Australia
Engineering Computations
Professor Layne T. Watson, Virginia Polytechnic & State University, USA
191
Engineering, Construction and Architectural Management
Dr Bong-Gang Hwang, National University of Singapore, Singapore
Professor Derek Walker, RMIT, Australia
EuroMed Journal of Business
Professor Peter Stokes, Chester University, UK
Dr Hela Chebbi, EDC-Paris Business School, France
European Business Review
Michael Callaghan,
European Journal of Marketing
Byron Sharp, University of South Australia, Australia
Anjala Krishen, University of Nevada, USA
European Journal of Training and Development
Dr Andrew Armitage, Anglia Ruskin University, UK
Carolyn Ward, Teesside Business School, UK
Facilities
Jan Golembiewski, University of Sydney, Australia
foresight
Jay Forrest, USA
Jack E. Smith, Defence R&D Canada, Canada
Grey Systems: Theory and Application
Dr Tianxiang Yao, Nanjing University of Information Science and Technology,
Professor Kevin W. Li
Health Education
Jen Aaagard-Hansen, Steno Health Promotion Center, Germany
History of Education Review
Dr R.J. Petersen, University of Sydney (retired), Australia
Professor Tom O’Donoghue, University of Western Australia, Australia
Industrial Management & Data Systems
Dr Chinho Lin, National Cheng Kung University, Taiwan, Republic of China
Industrial Robot: An International Journal
Professor Hong Yue, Hebei University of Technology,
Information Management & Computer Security
Dr Tsohou Aggeliki, University of the Aegean, Greece
192
Information Technology & People
Professor Mike Chiasson, Lancaster University, UK
Assistant Professor Ricardo Gomez, University of Washington, USA
International Journal for Researcher Development
Dr Ruth Albertyn, Stellenbosch University, South Africa
Professor James Kaufman, California State University, USA
International Journal of Accounting and Information Management
Dr Ming Jian, Nanyang Technological University, Singapore
Dr Li Li Eng, Missouri University of Science and Technology, USA
International Journal of Bank Marketing
Professor Merlin Simpson, Pacific Lutheran University, USA
Dr Christopher Gan, University of Lincoln, New Zealand
International Journal of Climate Change Strategies and
Management
Dr Abul Quasem Al-Amin, University of Malaya and Universiti Kebangsaan
Malaysia, Malaysia
International Journal of Commerce and Management
Hooshang M. Beheshti, Radford University, USA
Professor Paul M. Swiercz, The George Washington University, USA
International Journal of Conflict Management
Jean Poitras, HEC Montreal, Canada
Dean Tjosvold, Lingnan University, Hong Kong
International Journal of Contemporary Hospitality Management
Professor Dogan Gursoy, Washington State University, USA
Dr Karl Mayer, University of Nevada, USA
International Journal of Development Issues
Dr Kozo Otsuka, Ritsumeikan University, Japan
Dr Amitava Dutt, University of Notre Dame, USA
International Journal of Disaster Resilience in the Built
Environment
Professor Maximiliano Korstanje, University of Palermo, Argentina
International Journal of Educational Management
Professor Geoffrey Soutar, The University of Western Australia, Australia
Dr Rona Tutt, Past President of the National Association of Head Teachers
(NAHT), UK
International Journal of Emerging Markets
Numan Ülkü, American University, Bulgaria
David Weir, University Campus Suffolk and Affiliate Professor ESC Rennes, UK
193
International Journal of Energy Sector Management
Professor Turgul Diam, Portland State University, USA
Professor Kathleen Arano, Fort Hays State University, USA
International Journal of Entrepreneurial Behaviour & Research
Professor Helle Neergaard, Aarhus University, Denmark
Dr Jonathan M. Scott, Teesside University, UK
International Journal of Event and Festival Management
Dr Richard Shipway, Bournemouth University, UK
International Journal of Gender and Entrepreneurship
Professor John Watson, University of Western Australia, Australia
Dr Maura McAdam, Queen’s University Belfast, UK
International Journal of Health Care Quality Assurance
Dr Hardeep Chahal, Jammu University, India
Mrs Sally Hayes, Leeds Metropolitan University, UK
International Journal of Housing Markets and Analysis
Dr Chyi Lin Lee, University of Western Sydney, Australia
Dr Hao Wu, University of Melbourne, Australia
International Journal of Intelligent Computing and Cybernetics
Dr Delin Luo, Xiamen University, People’s Republic of China
International Journal of Law in the Built Environment
Luke Bennett, Sheffield Hallam University, UK
International Journal of Managing Projects in Business
Dr Kirsi Aaltonen, Aalto University, Finland
International Journal of Migration, Health and Social Care
Giorgia Dona, University of East London, UK
International Journal of Numerical Methods for Heat & Fluid Flow
Professor Ioan Pop, University of Cluj, Romania
Professor Ali Chamka, Public Authority for Applied Education & Training, Kuwait
International Journal of Public Sector Management
Dr Frank Ohemeng, University of Ottawa, Canada
Professor Heather McKeen-Edwards, Bishop’s University, Canada
International Journal of Retail & Distribution Management
Professor David Brennan, University of St Thomas, USA
Dr Katherine Hartman, University of North Carolina Wilmington, USA
International Journal of Social Economics
Dr Terrence M. Garrett, University of Texas at Brownsville, USA
194
International Journal of Sociology and Social Policy
Dr Peter Rodgers, Management School, University of Sheffield, UK
International Journal of Sustainability in Higher Education
Ruth Pagell, University of Hawaii, USA
International Journal of Wine Business Research
Catherine Viot, Bordeaux University, France
Abel Alonso, Auburn University, USA
Internet Research
Ching-Jui Keng, National Chengchi University, Taiwan, Republic of China
Kuo-Lun Hsiao, Shu-Te University, Taiwan, Republic of China
Journal of Accounting & Organizational Change
Associate Professor Darren Henry, La Trobe University, Australia
Journal of Accounting in Emerging Economies
Dr Ven Tauringana, Bournemouth University, UK
Journal of Aggression, Conflict and Peace Research
Dr Zainab Al-Attar, HM Prison Service, Manchester, UK
Journal of Assistive Technologies
Maurice Mulvenna, University of Ulster, UK
John Woolham, Coventry University, UK
Journal of Business & Industrial Marketing
Dr Robert Dwyer, University of Cincinnati, USA
Dr Mark Glynn, Auckland University of Technology, New Zealand
Journal of Chinese Economic and Foreign Trade Studies
Dr Jianpei Li, University of International Business and Economics,
Journal of Chinese Entrepreneurship
Yipeng Liu, Institute for SME Research, University of Mannheim, Germany
Journal of Chinese Human Resource Management
Dr Judy Y. Sun, The University of Texas at Tyler, USA
Journal of Communication Management
Professor Peggy Smcic Bronn, Norwegian School of Management, Norway
Journal of Cultural Heritage Management and Sustainable
Development
Dr Zeynep Gnay, Istanbul Technical University, Turkey
Jeremy Wells, City and County of Denver, USA
195
Journal of Engineering, Design and Technology
Professor Gary D. Holt, Centre for Business, Innovation and Enterprise,
Birmingham City University, UK
Journal of Enterprise Information Management
Saumyendu Ghosh, University of Maryland, USA
Journal of European Real Estate Research
Dr Steve Bourassa, University of Louisville, USA
Journal of Family Business Management
Dr Rania Labaki, University of Bordeaux IV, France
Dr Rebecca Fakoussa, Southampton Solent University, UK
Journal of Fashion Marketing and Management: An International
Journal
Karen Kaigler-Walker, Woodbury University, USA
David Burns, Xavier University, USA
Journal of Financial Economic Policy
Bruce McGough, Oregon State University, USA
Ronnie J. Clayton, Jacksonville State University, USA
Journal of Financial Management of Property and Construction
Professor Eddie Hui, Hong Kong Polytechnic University,
Journal of Financial Reporting and Accounting
Dr Philip Sinnadurai, Macquarie University, Australia
Journal of Health Organization and Management
Joanne Travaglia, University of New South Wales, Australia
Sara Singer, Harvard School of Public Health, USA
Professor Leighann Neilson, Carleton University, Canada
Dr Ben Wooliscroft, University of Otago, New Zealand
Journal of Humanitarian Logistics and Supply Chain Management
Dr Aristides Matopoulos, Aston University,UK
Dr Burcu Balcik, Ozyegin University, Turkey
Journal of Indian Business Research
Dr Piyush Sharma, Hong Kong Polytechnic University, Hong Kong
Professor G. Ramesh, Indian Institute of Management Bangalore (IIMB), India
Journal of Integrated Care
Michelle Cornes, Kings College London, UK
196
Journal of Intellectual Capital
Dr Nekane Aramburu, University of Deusto, Spain
Kurt Ramin, IUCN Conservation Centre, Switzerland
Journal of International Trade Law and Policy
Dr Flora Xiao Huang, University of Hull, UK
Journal of Islamic Accounting and Business Research
Professor Rodney Wilson, University of Durham, UK
Journal of Islamic Marketing
Dr Noha M.H. El-Bassiouny, The German University in Cairo, Egypt
Dr Aisha Wood Boulanouar, University of Otago, New Zealand
Journal of Knowledge Management
Dr Venkataraman Balaji, The Commonwealth of Learning, Canada
Richard Vines, Department of Primary Industries (Victorian Government
department) and University of Melbourne, Australia
Journal of Knowledge-based Innovation in China
Professor Loet Leydesdorff, Amsterdam University, Netherlands
Dr Lee Zhuang, Staffordshire University, UK
Journal of Management Development
Dr Geoff Sheard, Flakt Woods Ltd, UK
Professor Farhad Analoui, University of Bradford, UK
Journal of Management History
Associate Professor Sherry Sullivan, Bowling Green State University, USA
Dr Emma Parry, Cranfield School of Management, UK
Donald Gardner, University of Colorado at Colorado Springs, USA
Journal of Modelling in Management
Dr Rajbir Singh Bhatti, Punjab Technical University, India
Journal of Organizational Change Management
Sebastian Fourné, Erasmus University Rotterdam, The Netherlands
Peter Odrakiewicz, Poznańska Wyższa Szkol/a Biznesu, Poland
Journal of Place Management and Development
Martin Boisen, Utrecht University, The Netherlands
Ares Kalindides, INPOLIS, Germany
Journal of Property Investment & Finance
Dr Sieracki, KASPAR Associates, UK
Professor Newell, University of Western Sydney, Australia
197
Journal of Public Mental Health
Dr Chris Manning, UPstream Healthcare Ltd, UK
Melanie Boyce, Anglia Ruskin University – Chelmsford, UK
Journal of Research in Marketing and Entrepreneurship
Dr Rosalind Jones, Bangor Business School, UK
Dr David Hansen, College of Charleston, USA
Journal of Science and Technology Policy in China
Dr Jingjing Guo, Institute of Policy and Management,
Chinese Academy of Sciences, People’s Republic of China
Journal of Service Management
Dr Francois Carrillat, HEC Montreal, Canada
Dr Elina Tuulikki Jaakkola, University of Turku, Finland
Journal of Services Marketing
Dr Eric Harris, Pittsburgh State University, USA
Journal of Social Marketing
Dr Krzysztof Kubacki, Griffith University, Australia
Professor Walter Wymer, University of Lethbridge, Canada
Journal of Strategy and Management
Dr Maria Kapsali, Imperial College London, UK
Professor Justin Craig, Bond University, Australia
Journal of Systems and Information Technology
Dr Paul Jones, Business School, University of Glamorgan, UK
Journal of Workplace Learning
Professor Andrea Ellinger, The University of Texas at Tyler, USA
Kybernetes
Martin Smith,
Dr Bernard Scott, Former Reader at Cranfield University, UK
Leadership in Health Services
Ruth Garrett, Integral Coaching & Mediation, Canada
Library Hi Tech
Chris Leeder, University of Michigan, USA
Dr Christine Ayar Illichmann, USA
Management Decision
Timothy S. Schoenecker, Southern Illinois University Edwardsville, USA
Olivia Kyriakidou, Athens University of Economics & Business, Greece
198
Management of Environmental Quality: An International Journal
Professor Joost Platje, University of Opole, Poland
Management Research Review
Daniela P. Blettner, University of Southern Mississippi, USA
Management Research: The Journal of the Iberoamerican
Academy of Management
Dr Luiz Mesquita, Arizona State University, USA
Professor João Vieira da Cunha, Technical University of Lisbon, Portugal
Managerial Finance
Dr Robert Kunkel, University of Wisconsin Oshkosh, USA
Dr Peppi Kenny, Western Illinois University, USA
Managing Service Quality: An International Journal
Dr Mark S. Rosenbaum, Northern Illinois University, USA
Professor John Crotts, College of Charleston, USA
Marketing Intelligence & Planning
Dr Yvonne von Friedrichs, Midsweden University, Sweden
Professor Chanaka Jayawardhena, Hull University Business School, UK
Meditari Accountancy Research
Charl de Villiers, University of Auckland, New Zealand
Abdel Halabi, University of the Witwatersrand, South Africa
Multidiscipline Modeling in Materials and Structures
Professor Mehran Moazen, University of Leeds, UK
Multinational Business Review
Dr Gary Knight, Florida State University, USA
Professor Sarianna Lundan, University of Bremen, Germany
Nankai Business Review International
Professor Wu Bing, East China University of Science and Technology,
OCLC Systems & Services: International digital library
perspectives
Robert Fox, Notre Dame University Libraries, USA
Frederick Zarndt, Global Connexions, USA
On the Horizon
David Pearce Snyder, The Snyder Family Enterprise, USA
Maree Conway, Thinking Futures, Australia
Pacific Accounting Review
Dr Humayun Kabir, AUT University, New Zealand
Dr David Upton, The University of North Carolina at Greensboro, USA
199
Personnel Review
Dr Akram Al Ariss, Toulouse Business School, France
Dr Christopher Chan, York University, Canada
Pigment & Resin Technology
Dr Zhenhua Gao, Northeast Forestry University, People’s Republic of China
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Timothy Hart, University of Nevada Las Vegas
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Adrienne Curry, University of Stirling, UK
Quality in Ageing and Older People
Dr Fiona Poland, University of East Anglia, UK
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Elizabeth Lomas, Northumbria University, UK
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200
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Dr Chris Lonsdale, University of Birmingham, UK
Mostafa Nejati, Universiti Sains Malaysia, Malaysia
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Studies in Economics and Finance
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Dr Daniel Chicksand, Warwick Business School, UK
Sustainability Accounting, Management and Policy Journal
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Transforming Government: People, Process and Policy
Professor Goran Goldkuhl, Linkoping University, Sweden
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Young Consumers: Insight and Ideas for Responsible Marketers
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A comprehensive model and measure of compensation satisfaction
M.L. Williams, H.H Brower, L.R. Ford, L.J. Williams and S.M. Carraher
Journal of Occupational & Organizational Psychology, Vol. 81 No. 4, 2008
A dynamic perspective on next-generation offshoring: the global sourcing of science
and engineering talent
S. Manning, S. Massin and A.Y. Lewin
Academy of Management Perspectives, Vol. 22 No. 3, 2008
A meta-analysis of work demand stressors and job performance: examining main
and moderating effects
S. Gilboa, A. Shirom, Y. Fried and C. Cooper
Personnel Psychology, Vol. 61 No. 2, 2008
A multi-stage model of word-of-mouth influence through viral marketing
A. De Bruyn and G.L. Lilien
International Journal of Research in Marketing, Vol. 25 No. 3, 2008
A room with a viewpoint: using social norms to motivate environmental conservation
in hotels
N.J. Goldstein, R.B. Cialdini and V. Griskevicius
Journal of Consumer Research, Vol. 35 No. 3, 2008
204
A trust-based consumer decision-making model in electronic commerce: the role of
trust, perceived risk, and their antecedents
D.J. Kim, D.L. Ferrin and H.R. Rao
Decision Support Systems, Vol. 44 No. 2, 2008
Acceptance of blog usage: the roles of technology acceptance, social influence and
knowledge sharing motivation
C.-L. Hsu and J.C.-C. Lin
Information & Management, Vol. 45 No. 1, 2008
Audit pricing, legal liability regimes, and Big 4 premiums: theory and cross-country
evidence
J.-H. Choi, J.-B. Kim, X. Liu and D.A. Simunic
Contemporary Accounting Research, Vol. 25 No. 1, 2008
Collective risk management in a flight to quality episode
R.J. Caballero and A. Krishnamurthy
The Journal of Finance, Vol. 63 No. 5, 2008
Delight by design: the role of hedonic versus utilitarian benefits
R. Chitturi, R. Raghunathan and V. Mahajan
Journal of Marketing, Vol. 72 No. 3, 2008
Determinants of accepting wireless mobile data services in China
J. Lu, C. Liu, C.-S. Yu and K. Wang
Information & Management, Vol. 45 No. 1, 2008
Does self-employment reduce unemployment?
A.R. Thurik, M.A. Carree, A. Van Stel and D.B. Audretsch
Journal of Business Venturing, Vol. 23 No. 6, 2008
Early predictors of job burnout and engagement
C. Maslach and M.P. Leiter
Journal of Applied Psychology, Vol. 93 No. 3, 2008
Earnings quality at initial public offerings
R. Ball and L. Shivakumar
Journal of Accounting and Economics, Vol. 45 No. 2, 2008
Entrepreneurial orientation and new venture performance: the moderating role of
intra- and extraindustry social capital
W. Stam and T. Elfring
Academy of Management Journal, Vol. 51 No. 1, 2008
Ethics programs, perceived corporate social responsibility and job satisfaction
S. Valentine and G. Fleischman
Journal of Business Ethics, Vol. 77 No. 2, 2008
Foreign acquisitions by Chinese firms: a strategic intent perspective
H. Rui and G.S. Yip
Journal of World Business, Vol. 43 No. 2, 2008
Gender diversity in corporate governance and top management
C. Francoeur, R. Labelle and B. Sinclair-Desgagné
Journal of Business Ethics, Vol. 81 No. 1, 2008
Global supply chain risk management
I. Manuj and J.T. Mentzer
Journal of Business Logistics, Vol. 29 No. 1, 2008
Growth dynamics: the myth of economic recovery
V. Cerra and S.C. Saxena
American Economic Review, Vol. 98 No. 1, 2008
Harnessing the power of the oh-so-social web
J. Bernoff and C. Li
MIT Sloan Management Review, Vol. 49 No. 3, 2008
205
Incubator best practice: a framework
A. Bergek and C. Norrman
Technovation, Vol. 28 No. 1, 2008
Mandatory IFRS reporting around the world: early evidence on the economic
consequences
H. Daske, L. Hail, C. Leuz and R. Verdi
Journal of Accounting Research, Vol. 46 No. 5, 2008
Mastering the management system
R.S. Kaplan and D.P. Norton
Harvard Business Review, Vol. 86 No. 1, 2008
More than words: quantifying language to measure firms’ fundamentals
P.C. Tetlock, M. Saar-Tsechansky and S. Macskassy
The Journal of Finance, Vol. 63 No. 3, 2008
Organizational ambidexterity: antecedents, outcomes and moderators
S. Raisch and J. Birkinshaw
Journal of Management, Vol. 34 No. 3, 2008
Reinventing your business model
M.W. Johnson, C.M. Christensen and H. Kagermann
Resistance to change: the rest of the story
J.D. Ford, L.W. Ford and A. D’Amelio
Academy of Management Review, Vol. 33 No. 2, 2008
Revisiting the relation between environmental performance and environmental
disclosure: an empirical analysis
P.M. Clarkson, Y. Li, G.D. Richardson and F.P. Vasvari
Accounting, Organizations and Society, Vol. 33 No. 4, 2008
Servant leadership: development of a multidimensional measure and multi-level
assessment
R.C. Liden, S.J. Wayne, H. Zhao and D. Henderson
The Leadership Quarterly, Vol. 19 No. 2, 2008
Should you invest in the long tail?
A. Elberse
Strategic capacity rationing to induce early purchases
Q. Liu and G.J. van Ryzin
Management Science, Vol. 54 No. 6, 2008
Technology acceptance model 3 and a research agenda on interventions
V. Venkatesh and H. Bala
Decision Sciences, Vol. 39 No. 2, 2008
The cost to firms of cooking the books
J.M. Karpoff, D.S. Lee and G.S. Martin
Journal of Financial and Quantitative Analysis, Vol. 43 No. 3, 2008
The dynamics of online word-of-mouth and product sales – an empirical investigation
of the movie industry
W. Duan, B. Gu and A.B. Whinston
Journal of Retailing, Vol. 84 No. 2, 2008
The fit between product market strategy and business model: implications for firm
performance
C. Zott and R. Amit
Strategic Management Journal, Vol. 29 No. 1, 2008
206
The impact of marketing-induced versus word-of-mouth customer acquisition on
customer equity growth
J. Villanueva, S. Yoo and D.M. Hanssens
Journal of Marketing Research, Vol. 45 No. 1, 2008
The importance of distinguishing errors from irregularities in restatement research:
the case of restatements and CEO/CFO turnover
K.M. Hennes, A.J. Leone and B.P. Miller
The Accounting Review, Vol. 83 No. 6, 2008
The relationship of age to ten dimensions of job performance
T.W.H. Ng and D.C. Feldman
Journal of Applied Psychology, Vol. 93 No. 2, 2008
The relative sophistication of Chinese exports
P.K. Schott
Economic Policy, Vol. 23 No. 53, 2008
Toward a further understanding of the relationships between perceptions of support
and work attitudes: a meta-analysis
T.W.H. Ng and K.L. Sorensen
Group & Organization Management, Vol. 33 No. 3, 2008
Toward a theory of familiness: a social capital perspective
A.W. Pearson, J.C. Carr and J.C. Shaw
Entrepreneurship Theory and Practice, Vol. 32 No. 6, 2008
Toward improving the relevance of information systems research to practice: the role
of applicability checks
M. Rosemann and I. Vessey
MIS Quarterly, Vol. 32 No. 1, 2008
Trade, quality upgrading, and wage inequality in the Mexican manufacturing sector
E.A. Verhoogen
Quarterly Journal of Economics, Vol. 123 No. 2, 2008
Understanding the impact of personality traits on individuals’ turnover decisions:
a meta-analytic path model
R.D. Zimmerman
Personnel Psychology, Vol. 61 No. 2, 2008
Unraveling the food supply chain: strategic insights from China and the 2007 recalls
A.V. Roth, A.A. Tsay, M.E. Pullman and J.V. Gray
Journal of Supply Chain Management, Vol. 44 No. 1, 2008
Using corporate social responsibility to win the war for talent
C.B. Bhattacharya, S. Sen and D. Korschun
MIT Sloan Management Review, Vol. 49 No. 2, 2008
When does guanxi matter? Issues of capitalization and its dark sides
F.F. Gu, K. Hung and D.K. Tse
Journal of Marketing, Vol. 72 No. 4, 2008
Which kind of collaboration is right for you?
G.P. Pisano and R. Verganti
Who makes acquisitions? CEO overconfidence and the market’s reaction
U. Malmendier and G. Tate
Journal of Financial Economics, Vol. 89 No. 1, 2008
207
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