The Customer At Heart

Customer Newsletter
Summer 2013
The customer at heart
“
I’m delighted to present our first customer newsletter
bringing you the latest updates from Britdoors Group.
You will be pleased to hear that the business is going from strength
to strength. We are looking at every part of our business in detail
and making substantial strides in encouraging innovation, improving
product quality, manufacturing efficiencies and most importantly the
customer experience - so things really are moving forward.
As promised we are investing heavily in the company to make sure
that you receive the best products, the best support and relevant
communications at all times. Our business is led by your needs
and driven by our desire to deliver. We want to ensure that all our
unique, UK hand-crafted doors are highly desired by your end-users
and competitively priced for you.
Here at Britdoors Group we are excited about the future. We are
looking forward to working with you and making our composite
doors your first choice every time!
John Cowley,
Managing Director
Inside this issue:
”
Proud to be British
Special offers
New Isla door range
Product range extentions
Online door designer tool
New marketing support
Supply and Fit news
CE Marking
Plus more!
We are proud to be one of a small number of door manufacturers whose
products are entirely designed and built in the UK.
We select only the best British suppliers and never import slabs from overseas.
By building our own slabs we can create doors to your bespoke sizes, which
brings along with it a number of benefits including cost and environmental. Our
agile business model allows us to be flexible in both production and delivery
schedules because we manage the entire process ourselves.
Take a look at our new Group website, see our brands and watch a video on
how our doors are produced at our UK facility in Gloucestershire.
www.britdoorsgroup.com
Dedicated support for you
Our new sales and marketing team is here to support you – and comes
with a wealth of knowledge and expertise. The new team has industry
experience, excellent product knowledge, account management skills and
fresh, innovative ideas. They are all driven by one goal - to make sure you
get the right products for your customers, at the right price and at the right
time.
Ashley Chivers, Commercial Director of Trading, heads up the team
alongside your specific contacts, who are:
Ashley Chivers
Debbie Hicks
Ian Smith
Steve Collett
Trade and Retail
Steve Collett, [email protected]
Main Contractor and Housebuilders
Ian Smith, [email protected]
Public Procurement
Debbie Hicks, [email protected]
General Marketing
Sarah Whitworth [email protected]
What’s new for Homesafe Doors?
HOMESAFE
DOORS
i n n o va ti o n
for
tomorrow...
Latest offers
Like our bespoke doors, we also
want to offer you the deal which
suits you and your business the
best. So, Homesafe Doors are
offering you the chance to choose
your own deal! Contact:
[email protected]
Your customer friendly web address
www.doorconfigurator.co.uk
Fresh new look
To reinforce our forward thinking approach to the business we have freshened up
the Homesafe Doors logo and created a new strapline ‘Innovation for tomorrow’.
We feel the new strapline represents the innovative and forward thinking nature of
Homesafe Doors and Britdoors Group.
Take a look at www.homesafedoors.co.uk to keep up-to-date.
New brochure
Created with your customers in mind, our updated brochure is fresh and
informative. Email [email protected] to order yours. Ask
us about getting your brand overprinted on our brochures!
Online door designer
We’ve launched an easy-to-use online door designer to help your customers
create that perfect door. You can either guide your customer through the process
or they can go home, design the door at their leisure and bring the final order back
to you. Here’s your customer friendly web address www.doorconfigurator.co.uk
Order brochures:
[email protected]
Contact us today to find out what other
great deals we have.
email: [email protected]
New Isla range
SOLID, just like our business
High quality
thermoplastic skins
We are always striving to be innovative and create products
which meet your desires, needs and budgets. With this
in mind we have created the ‘Isla’ range, which will be
launched soon.
Build quality
standards that you
expect
The new range has been developed as a high quality,
durable and secure solid door, but at a more affordable
price. The Isla doors are made up of a solid core and
thermoplastic skins which offer great U values and great
strength. A ‘Secured by Design’ specification is available
across a number of styles. Like our other prestigious ranges
it has a vast array of designs, colours and glazing options.
The Isla will help bridge the gap between a low cost PVC
door and a top of the range composite door, providing
another option for you or your customers.
Contact us to find out more about the Isla range.
[email protected]
80+ new door styles
3 collections
9 colours
Combines strength
security and style
Solid core
Suited furniture
as standard
Matching foiled finishes
which perfectly match the
outer frames
What’s new for Securidor Doors?
Being a leading brand within the Public Procurement sector is something that Securidor
Doors and Britdoors Group are very proud of.
Due to our 20 years of experience in this sector we understand the complexities and the restraints of delivering a
programme of works on budget and to a deadline.
With this in mind we have been making significant changes throughout the business
to improve quality of product, service delivery and our communications to customers.
As a part of this refresh we will be launching a new logo, dedicated website and
reviewing all of our customer communications.
We will also introduce a new strapline ‘Peace of Mind’ which we feel reinforces
the strong, secure and durable nature of our products and the peace of mind
that this brings to you and your tenants.
To find out more about what we have on offer get in touch with Debbie Hicks, your
dedicated National Business Manager. Ask Debbie about the new cost effective Isla
range, suited furniture and our new colours.
Contact: [email protected]
All our doors are
‘Secured by Design’
accredited
Tenants of the Trent and Dove Housing
Association
Supply and Fit
In the last 12 months we have installed over 12,000
doors in the UK!
Our Supply and Fit service has been around for 20 years. Since
becoming a part of Britdoors Group, just 8 months ago, the service
has undergone significant changes to become more dedicated,
customer focused and efficient.
New door colours...
We have introduced four new pastel
colours into our popular Regency range.
Turquoise
Pastel
Dark
Grey
Pebble
Foly
Green
New furniture colours...
We have also added three new colours
into our hardware range.
Smoke
Graphite
Bronze
The service is being delivered by a new and expanded team,
headed up by Neil Ferguson, Director of Supply and Fit. Neil is
supported by a team who have a combined 35 years of industry
experience. The team includes two experienced Project Managers,
Kevin Cottrell and Leon Watson, a dedicated Surveyor, Steve
McNally and team Administrators, Clare Garratt and Mikela
Lowthian.The team is committed to making sure your project goes
smoothly and that any concerns are handled professionally and
efficiently.
“Your fitters arrived this morning and carried out the
work required meticulously. They were very informative,
helpful, polite and they tidied up after themselves! Please
pass on my sincere thanks to them both.”
Dave Hart, resident, May 2013
The Supply and Fit service includes; surveying, door
manufacturing, door fitting to the property and ‘tenants choice’
support. We have experience of working on projects including
new build, replacement door programmes and providing warranty
support. Our customers for this service include providers of
Affordable Homes, Local Authorities, RSL’s and House Builders.
Future plans are to refine reporting, increase efficiencies, improve
communications and reduce project timescales. To find out more
about Supply and Fit contact:
[email protected]
CE Marking, what you need to know
By July 1st 2013 it will be a legal requirement that doorsets and windows are CE marked.
This independently confirms, to the trade and end user, that the product meets all
relevant Building Regulations required in the UK.
Look out for the CE logo. If the product is not permanently marked, it may not be legal for
sale.
Our composite doorsets are on track to be CE marked by July 1st 2013
Get in touch
@homesafedoors
It’s important to everyone at Britdoors Group that we build
professional, friendly and effective relationships with all our
customers.
@SecuridorDoors
So get in touch and let us know how we are doing!
@britdoors
Britdoors-Group
Homesafedoors
Securidor-Doors
www.britdoorsgroup.com
www.homesafedoors.co.uk
Unit 8 Newent Business Park,
Newent, Gloucestershire GL18 1DZ
Tel: 01531 822 585
[email protected]