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Modeling of Pre-Tactical Airline Decision Processes to - eLib
Modeling of Pre-Tactical Airline Decision Processes to enable Performance Based Airport Management Steffen Wenzel, Yves Günther AGIFORS Airline Operations Study Group Meeting 2015/05/07 DLR.de • Chart 2 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 DLR German Aerospace Center • Research Institution • Space Agency • Project Management Agency DLR.de • Chart 3 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 Locations and employees Approx. 8000 employees across 33 institutes and facilities at 16 sites. Offices in Brussels, Paris, Tokyo and Washington. Stade Hamburg Bremen Neustrelitz Trauen Berlin Braunschweig Goettingen Juelich Cologne Bonn Lampoldshausen Stuttgart Augsburg Oberpfaffenhofen Weilheim DLR.de • Chart 4 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 Research Areas • • • • • • • Aeronautics Space Research and Technology Transport Energy Defence and Security Space Administration Project Management Agency DLR.de • Chart 5 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 DLR Aeronautics • Optimisation the performance and environmental compatibility of the entire aircraft system • Expanding the range of helicopters to all weather conditions • Efficient and environmentally-friendly aircraft engines • Safe, environmentally-friendly and efficient air traffic (flight control, flight operations) DLR.de • Chart 6 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 What should be changed at airports? Airline Ground Handling other ANSP Airport DLR.de • Chart 7 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 What should be changed at airports? DLR.de • Chart 8 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 What should be changed at airports? Airline Ground Handling other ANSP Airport DLR.de • Chart 9 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 The Way to Performance Based Airport Management Airport Collaborative Decision Making (A‐CDM) Information sharing and declaration of a TOBT (tactical = T0 to T0+3h) Total Airport Management (TAM) Definition of a cooperative Airport Management (pre‐tactical = T0+3h to T0+24h) Performance Based Airport Management (PBAM) Target value oriented cooperative Airport Management (pre‐tactical = T0+3h to T0+24h) DLR.de • Chart 10 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 Targets of P-AIR-FORM A) • demonstration of improved efficiency of airport operations by pre‐tactical planning B) • show changes in ways of working and cooperation of stakeholders at airports with PBAM C) • verification of positive effects of improved weather forecasts during pre‐tactical planning of airport operations DLR.de • Chart 11 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 Stakeholders visited Airline Ground-Handler Airport ANSP Involvement of all stakeholders directly participating in pre-tactical processes DLR.de • Chart 12 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 Modeling Approach Evaluation of visits Modeling of single stakeholders – actual state •surveys •job descriptions •process models •organization •processes •IT systems Modeling of the stakeholders‘ interactions for selected processes Modeling of processes – target state DLR.de • Chart 13 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 Business Process Modeling (BPM) in ARIS Operations Control Center (OCC) Architecture of Integrated Information Systems – ARIS database with revision control parallel work at different company sites detailed modeling of selected processes Regional Organizational View Data view Short Range Process view Periodic check of inbound flights executed Functional/ Application view Sales Data - A-Z Data Inventory (EN) IATA Air Cargo Tariff and Rules NetLine Hub Check inbound flights CONNEX TACT A (EN) Customer Conditions (EN) Customer Data (EN) AMADEUS conjunction of: Processes (value-added chain, EPC) Organization (organigram) Functions (application systems) Data Services Inbound flight delayed P (EN) Product Data (EN) NetLine Hub S (EN) Check connecting flights CONNEX NetLine Ops Sales Data (EN) NetLine Hub Product/ Service view Product1 Subproduct1 ARIS House Subproduct2 DLR.de • Chart 14 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 Modeling of Organization 1/2 target: gain insight into the relationships within one stakeholder/ between stakeholders identification of responsibilities organigrams modeling in different hierarchical levels (top-down) DLR.de • Chart 15 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 Modeling of Organization 2/2 Example: Airline PAX Segment (Snippet) Passenger Ops Hub Control Center (HCC) Customer Care Operations Control Center (OCC) FOMOD Regional Passenger Short Range Airport Operator Long Range CONNEX DLR.de • Chart 16 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 Modeling of Resources IATA Air Cargo Tariff and Rules application system type diagrams overview of interfaces between stakeholders input for process modeling TACT Telephone AMADEUS Email NetLine Ops NetLine Hub DLR.de • Chart 17 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 Process Modeling 1/3 modeling in 4 hierarchical levels (top-down) value-added chain diagrams in level 1 to 3 event-driven process chains in level 4 focus on pre-tactical processes DLR.de • Chart 18 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 Process Modeling 2/3 Example: Value-Added Chain Airline Staffing Quality Management Project Management Risk Management Knowledge Management Network Planning Schedule Planning Sales Rotation Planning Flight Operations Crew Management Management Processes Core Process: Conduct Flights Check-In Fleet Management tactical strategic Human Resource Management Information Processing/ IT Controlling Marketing Data Analysis Supporting Processes DLR.de • Chart 19 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 Process Modeling 3/3 Example: EPC CONNEX Periodic check of inbound flights executed Application view NetLine Hub Check inbound flights CONNEX PAX can reach connecting flights in MCT Inbound flight delayed NetLine Hub Check connecting flights Organizational view CONNEX DLR.de • Chart 20 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 Process Modeling 3/3 Example: EPC CONNEX Periodic check of inbound flights executed NetLine Hub Check inbound flights NetLine Hub Check connecting flights CONNEX PAX can reach connecting flights in MCT Inbound flight delayed CONNEX PAX can't reach connecting flights in MCT PAX can reach connecting flights in MCT CONNEX Evaluate options FOMOD PAX have to be rebooked on other flights Quick transfer possible Organize quick transfer Passenger AMADEUS Gate change possible CONNEX Conduct gate change ATC prioritization can be requested Request ATC prioritization CONNEX CONNEX Quick transfer organized Gate change conducted ATC prioritization granted PAX can be rebook on own flights PAX have to be rebooked on competitor's flights Passenger AMADEUS Rebook PAX on own flights PAX can be rebooked on codeshare flights Passenger AMADEUS CONNEX Rebook PAX onto other flights Rebook PAX on competitors flights CONNEX Passenger AMADEUS CONNEX NetLine Hub Rebook PAX on codeshare flights Check connecting flights CONNEX PAX can reach connecting flights in MCT PAX rebooked Check accomodation Passenger Accomodation required Book accomodation No accomodation required Passenger Accomodation booked Passenger Send PAX information FOMOD Normal Operations CONNEX ATC prioritization not granted DLR.de • Chart 21 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 Airlines‘ Problems MRO Agent in HCC/ OCC missing information from maintenance missing or too late ARR/DEP capacity from ANSP missing or too late discrepancies between filed flightplans and EUROCONTROL data ANSP agent desired missing interfaces of different stakeholders’ IT systems (e.g. airport) missing comprehension of other stakeholders processes, needs & constraints … DLR.de • Chart 22 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 Airlines‘ Suggested Improvements better weather forecast/ nowcast better integration of systems currently, data has to be inserted manually in up to 3 systems error-prone additional work & coordination (e.g. via phone) centralized Airport Operations Center (APOC) with all stakeholders … DLR.de • Chart 23 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 Recap of Airlines‘ Comments just a snapshot of the airlines visited most of the suggested improvements aim at: better integration of systems with automated data sharing avoid errors and save time get the right information at the right time improved stability & reliability of planning for all stakeholders main aspects of PBAM problems: integration costs money willingness to share own data to other stakeholders DLR.de • Chart 24 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 Conclusion BPM illustrates interdependencies, responsibilities and promotes Business Intelligence stakeholders involved in pre-tactical processes ask for better integration of systems & earliest possible information sharing in order to save resources Regelmäßige Überprüfung Inbound-Flüge erfolgt NetLine Hub Inbound-Flüge überprüfen CONNEX Modular Flight Planning System 2 PAX können ihre Anschlussflüge in der MCT erreichen Inbound-Flug verspätet NetLine Hub Anschlüsse überprüfen mfs:2 CONNEX PAX können ihre Anschlussflüge nicht in der MCT erreichen Passage IATA Air Cargo Tariff and Rules CONNEX TACT Optionen prüfen FOMOD Strategischer Betrieb operativer Betrieb PAX müssen auf andere Flüge umgebucht werden Außenstation Crew Control Center (CCC) Telefon PAX können ihre Anschlussflüge in der MCT erreichen Hub Control Center (HCC) Kundenmanagement Operations Control Center (OCC) Vorplanung Quick-Transfer organisieren Passage AMADEUS Gatechange ist möglich CONNEX Gatechange durchführen ATC-Priorität kann beantragt werden ATC-Priorität beantragen CONNEX PAX auf andere Flüge umplanen Flight Operations Manager on Duty FOMOD Quick-Transfer ist möglich Monitoring CONNEX Quick-Transfer organisiert CONNEX AMADEUS Gatechange durchgeführt Regional ATC-Priorität erteilt PAX können auf eigene Flüge umgebucht werden Passage Short Range Flughafenbetreiber Long Range CONNEX Ertragssteuerung PAX müssen auf Flüge der Konkurrenz umgebucht... Passage AMADEUS PAX auf eigene Flüge umbuchen Passage AMADEUS PAX auf Flüge der Konkurrenz umbuchen CONNEX ATC-Priorität nicht erteilt PAX können auf Codeshare-Flüge umgebucht werden Passage AMADEUS CONNEX NetLine Hub PAX auf CodeshareFlüge umbuchen Anschlüsse überprüfen CONNEX PAX können ihre Anschlussflüge in der MCT erreichen CONNEX NetLine Ops PAX umgebucht Hotelbuchungen prüfen Passage Lost & Found/ Baggage NetLine Hub keine Hotelbuchungen notwendig Hotelbuchungen notwendig Hotels buchen Passage Hotels gebucht eRM Passage Passagierinfo versenden FOMOD Normal Operations Email DLR.de • Chart 25 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 Way forward Modeling of target state of processes Implementation costs & durations Implementation of pre‐tactical KPI Evaluation of changes to the processes Input into further concept development of PBAM DLR.de • Chart 26 > Modeling of Pre-Tactical Airline Processes to enable Performance Based Airport Management > Wenzel, Günther > AGIFORS Airline Ops 2015 Thank you for your attention! Contact: Steffen Wenzel M.Sc. German Aerospace Center – DLR Institute of Air Transportation Systems Air Transport Operations [email protected] Dipl.-Ing. Yves Günther German Aerospace Center – DLR Institute of Flight Guidance Air Transportation [email protected]
