Statement Quick Guide

Transcription

Statement Quick Guide
HR9
AMOUNT DUE, PAY BY DATE, ACCOUNT NUMBER
Use your account number when inquiring about any customer service issues or
when using online bill pay through Midco.com/MyAccount. To avoid a late fee,
please pay the total amount due by date indicated.
Statement Quick Guide
Review this quick guide to better understand your new Midco®
statement. For more information, call 1.800.888.1300 or visit
Midco.com/Contact.
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Page
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of
of3
666
Page
13of
ACCOUNT
INFORMATION
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that receive Midco
services (may or may
not differ from billing
address).
NEWS FROM
MIDCO
Read important
messages
about service
updates, new
programming,
and products for
your area.
Contact
Us:
Midco.com or 1.800.888.1300
Contact
Contact
Contact
Midcontinent:
Midcontinent:
Midcontinent:
midco.com
midco.com
midco.com
NEW CHARGES
SUMMARY
1.800.888.1300
1.800.888.1300
1.800.888.1300
CUSTOMER
CUSTOMER
CUSTOMERNAME
NAME
NAME
ADDRESS
ADDRESS
ADDRESSLINE
LINE
LINE111
CITY
CITY
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SD
SD57000-1111
57000-1111
57000-1111
Total
TotalAmount
AmountDue
Due
Total Amount Due
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Pay
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News
from
Midco
News
News From
From
Midcontinent!
Midcontinent!
®
Due to a recent Federal Communications Commission order,
Due
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Starz/Encore
and
HBO/Cinemax
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Previews
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Starz/Encore
and
and
and
HBO/Cinemax
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HBO/Cinemax
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November.
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MeTV
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MeTV
showcases
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Midcontinent
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today
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today
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Hit
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New
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$154.62
$154.62
$154.62
11/04/15
11/04/15
11/04/15
147312401
147312401
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Monthly
Monthly
Monthly
Statement
Statement
Statement
Summary
Summary
New
Charges
Summary Summary
Bundled
Services
Previous
Previous
Previous
Balance
Balance
Balance
Additional
TV Services 9/28/15
Payment
Payment
PaymentCable
Received
Received
Received
9/28/15
9/28/15
Balance
Balance
BalanceInternet
Forward
Forward
Forward
Additional
Services
Current
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Before
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Total
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Total
TotalSurcharges
Amount
Amount&Due
Due
Taxes,
Fees
View monthly
charges billed in
advance depending
on services: Internet,
cable TV and phone
(includes leased
equipment).
112.90
185.70
185.70
185.70
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-185.70
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3.00
202.62
202.62
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6.88
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New
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CURRENT
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SUMMARY
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Payment Received
9/28/15
Additional
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-48.00
Total
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NewCharges
Charges
$154.62
$154.62
Total Amount Due
$154.62
You
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Month
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10/14/16
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Total
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PayBy
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Number
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PO
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Falls,
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57117-5010
57117-5010
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Contact Midcontinent:
midco.com
1.800.888.1300
CUSTOMER
NAME
AM
AM
AMCUSTOMER
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CUSTOMERNAME
NAME
NAME
202
202
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CEDAR
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CEDAR
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HARRISBURG
HARRISBURG
HARRISBURG
SD
SD
SD
57032-3003
57032-3003
57032-3003
CITY
SD 57000-1111
HARRISBURG
HARRISBURG
HARRISBURG
SD
SD
SD
57032-3003
57032-3003
57032-3003
$154.62
$154.62
$154.62
11/04/15
11/04/15
11/04/15
147312401
147312401
000000000
Statement
Code
001
Statement
Statement
Statement
Code
Code
Code
001
001
001
Name/Address Corrections Noted
Total Amount Due
Pay By
Account Number
$154.62
11/04/15
147312401
Make
Make
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to:
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Pay Online:
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News From Midcontinent!
MIDCONTINENT
MIDCONTINENT
MIDCONTINENT COMMUNICATIONS
COMMUNICATIONS
COMMUNICATIONS
P.O.
P.O.
P.O. BOX
BOX
BOX 5010
5010
5010
SIOUX
SIOUX
SIOUX FALLS,
FALLS,
FALLS, SD
SD
SD 57117-5010
57117-5010
57117-5010
AADTDFFATDDFAAFTTDAFAAAFDTDFADAFATTTTFADDDAFTAFDDFFFDTTFFDFADDDAF
AADTDFFATDDFAAFTTDAFAAAFDTDFADAFATTTTFADDDAFTAFDDFFFDTTFFDFADDDAF
Monthly Statement Summary
Previous Balance
1
1
1 2
2
2 32
32
32 10147312401
10147312401
10147312401 00015462
00015462
00015462
10147312401
10147312401
10147312401
00015462
00015462
9
9
Payment
Received 00015462
9/28/15 9
Due to a recent Federal Communications Commission order,
you'll notice an adjustment to the Universal Service Fee on
your statement. You may also see slight increases in your
federal access
and federal TRS fees.
PAYMENT
OPTIONS
Balance Forward
Current Amount Before Savings
Total Monthly Savings
REMITTANCE
Total Amount
Due
FORM
185.70
-185.70
0.00
202.62
-48.00
$154.62
For your convenience,
there and
are HBO/Cinemax
several wayswill offer Free Previews ReturnNew
thisCharges
with payment
in the enclosed envelope.
Starz/Encore
Summary
November.
Bundled
Services
112.90
to pay forinyour
Midco Starz/Encore
services. free preview will be Be sure you can
see the
Midco address in the envelope
window. No
Additional Cable TV Services
28.00
November 25-29 and the HBO/Cinemax free preview will
For easy online
bill pay, 26-29.
register
isAdditional
necessary
if you
have recurring payments
Internet
Services
3.00 through
be November
Theat
Free Preview may contain remittance
PG,
Additional
Phone
6.88
Midco.com/MyAccount
today!
auto-pay
orServices
Midco online bill pay. -30.00
PG-13, TV-14, TVMA,
NC17 and R rated programs. If you
Additional Discounts
do not want to see the preview, use the parental controls to
block the programming. If you have questions on how to
block programming, contact us at Midco.com/ContactUs.
Taxes, Surcharges & Fees
Total New Charges
New Channel: KSFY-Me TV (ch. 592) has been added to the
Midcontinent channel lineup as of 9/1/15. MeTV showcases
classic shows from the 50s through the 80s.
Continued on next page.
The number of pages and detail in your statement will vary depending on services, charges and usage.
With NHL Center Ice, the game lives where you do. Call
Midcontinent today at 1.800.888.1300 to order NHL Center
Ice at the special Early Bird price of $131.56 or 4 payments
of $32.89.
33.84
$154.62
You Saved $48.00 This Month
Offer Extension through 10/14/16
-30.00
HR9
CURRENT
MONTH’S
SERVICES AND
CHARGES
BUNDLED SERVICES
Current month’s services and charges for any combination of packages
or bundles for Internet, cable TV and phone services
Page
Page
2 4ofof3 6
ADDITIONAL
CABLE TV
SERVICES
Equipment lease
ADDITIONAL
INTERNET
SERVICES
Equipment
lease and
related charges
Contact Midcontinent:
midco.com
1.800.888.1300
Contact Us: Midco.com or 1.800.888.1300
BundledServices
Services
Bundled
$112.90
$112.90
BasicBasic
Trio Trio
10/15-11/14
10/15-11/14
Additional Cable TV Services
Additional Cable TV Services
HD/Digital Adapter Lease $2/ea
HD/Digital
Lease $2/ea
HD/Dig
Adapter Adapter
Lease Waived
Adapter
Lease Waived
TiVoHD/Dig
Digital Video
Recorder
Digital
TiVoTiVo
Service
Fee Video Recorder
TiVo
Service
Fee
TiVo Mini Lease
TiVo Mini Lease
10/15-11/14
Long distance,
directory
assistance and
operator-assisted calls
OTHER
CHARGES AND
ADJUSTMENTS
Additional Internet Services
MidcoNet Modem Lease
MidcoNet Modem Lease
Additional
Phone Services
Additional Phone Services
For Telephone: (605) 555-5555
For Telephone: (605) 743-5357
Long Distance Charges
Long Distance Charges
Caller ID
Caller ID
$28.00
8.00
8.00
-8.00
-8.00
16.00
16.00
4.00
4.00
8.00
8.00
10/15-11/14
Other
Charges
and Adjustments
Additional
Discounts
ON Demand
or Pay-Per-View
Charges
Offer Extension
(10/2015
- 10/2016)
Movie Title 1
Offer
Extension (10/2016 - 10/2017)
Movie Title 2
0.08
5.92
$33.84
4.75
0.26
1.50
TelecomListing
Relay Services
0.15
Directory
Gross
Receipts
Tax listing will appear in the local tel ephone directory. If you1.49
This
is how
your directory
wish
to make
Local
Sales
Tax changes to your directory listing, please log in t o Midco.com.
2.87
--------- (605) 743-5357
StateLathen
SalesAmy
Tax& Andy 202 Cedar Cir Harrisburg--------------------5.77
$3.00
3.00
3.00
09/16 10:30 pm
507-372-5327
Destination
WORTHINGTN, MN
Duration
Amount
1:18
0.10
Directory Listing
09/17 5:30 pm 612-562-8430 EDEN PRARI , MN
0:12
0.02
This 09/27
is how4:44
your
directory listing will appear in the local telephone
directory.
If
pm 507-372-5327 WORTHINGTN, MN
4:00
0.32
you 10/01
wish to4:11
make
to your WORTHINGTN,
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in to Midco.com.
pm changes
507-372-5327
MN please log
18:18
1.45
3.95
$8.00
-$30.00
10/01 8:45 pm 507-372-5327 WORTHINGTN, MN
12:06
0.96
Customer
Line 1 CityWORTHINGTN,
-------------------------------10/05 Name
3:12 pmAddress
507-372-5327
MN
0:18(605) 555-5555
0.02
10/12 6:01 pm 507-372-5327 WORTHINGTN, MN
0:12
0.02
-30.00
4.00
-15.00
605-555-5555 Long Distance Charges
4.00
Date
Time
Number
Destination
09/16
10:30 pm
507-555-0001
WORTHINGTN, MN
Duration
Amount
1:18
0.10
contact Scott Anderson, General Counsel, 3901 N Louise Avenue, Sioux Falls, SD 57107.
Local Franchise
Authority-FCC
Community
City Of
PO Box
Harrisburg,
SD 57445-0587
Phone: 605.397.8422
Local Franchise
Authority-FCC
Community
CityHarrisburg
Of Harrisburg
P 26 O
Box 26 Harrisburg,
SD
57445-0587 Phone: 605-397-8422
Customer Name
Account: 000000000
ADDRESS LINE 1
CITY SD 57000-0000
Pay By: 11/04/15
To pay online, visit Midco.com and
register for My Account.
Automatic Payment Authorization (EFT)
I (we) authorize Midcontinent Communications to initiate entries to my (our) account described for my
(our) monthly bill beginning with next month’s statement. I (we) understand that the current month’s
charges must be paid separately by check or credit card.
Signature
Promotional and
other savings
not included in
package discounts
TAXES,
SURCHARGES
& FEES
Mandated taxes,
surcharges and fees
(by service)
605-743-5357 Long Distance Charges
Telephone
Date
TimeDetail
Number
2.93
2.93
3.95
Closed Captioning Inquiry: If you need assistance with closed captioning, you
09/17
5:30 pm
612-555-0002
EDEN PRARI, MN
0:12
0.02
may contact us via email at [email protected], call us a
t
1-800-888-1300 or send a fax to 605-271-1986. For written inqui
ries, please
contact Scott Anderson, General Counsel, 3901 N Louise Avenue,
Sioux Falls,
Closed Captioning Inquiry: If you need assistance with closed captioning, you may contact us via email at [email protected], call us at 1.800.888.1300 or send a fax to 605.271.1986. For written inquiries, please
SD 57107.
ON Demand and
pay-per-view
purchases
Page 3 of 3
ADDITIONAL
DISCOUNTS
Please debit my:
Checking Account
(enclose a voided check)
Savings Account
(enclose a voided deposit slip)
Signature (if required for a joint account)
TELEPHONE
DETAIL
Summary of usage
charges on each
phone line
Total Amount Due
Pay By
Account Number
Contact Us: Midco.com or 1.800.888.1300
605-555-5555 Long Distance Charges (continued)
Date
10/12
10/12
10/12
Time
6:10 pm
6:17 pm
7:17 pm
Number
507-555-0001
507-555-0001
507-555-0001
Destination
WORTHINGTN, MN
WORTHINGTN, MN
WORTHINGTN, MN
Long Distance Charges for 605-555-5555
6.50
0.08
0.97
5.92
1.90
0.43
4.75
1.25
0.26
6.50
1.50
0.97
0.15
1.90
1.49
2.87
0.43
5.77
1.25
Federal TRS & Administration Fee
$6.88
$6.88
10/15-11/14
-30.00
Telephone
Detail
Access Recovery
Charge
$3.00
10/15-11/14
10/15-11/14
$33.84
-$30.00
Cable TV
FCC Fee
Local Broadcast Retransmission Fee
Taxes,Franchise
Surcharges
& Fees
Fee
Phone
Cable TV
Federal Access
FCCFederal
Fee Excise Tax
Local
Broadcast
Retransmission
Fee
Universal
Service
Fee
Local Number
Portability
Franchise
Fee
Phone County Govt 911 Emergency Surcharge
Federal
TRS
&
Administration
Fee
Federal Access
Access Recovery Charge
Federal
Excise
Tax Services
Telecom
Relay
Universal
Service Fee
Gross Receipts
Tax
Local
TaxPortability
LocalSales
Number
State
Sales
Tax
County
Govt
911 Emergency Surcharge
$28.90
10/15-11/14
10/15-11/14
10/15-11/14
10/15-11/14
10/15-11/14
10/15-11/14
10/15-11/14
10/15-11/14
10/15-11/14
$154.62
$154.62
11/04/15
11/04/15
000000000
147312401
Taxes, Surcharges
& Fees
Additional
Discounts
112.90
112.90
(Unbundled
(UnbundledPrice
Price$130.90)
$130.90)
Discounts:
Discounts:
Three
Service
Discount
-$18.00
Three
Service
Discount
-$18.00
Includes access to a variety of Basic Cable programming featuring genres
Includes
access to a variety
of Basic
programming
from
news, entertainment,
sports,
kidsCable
and home.
Plus, Midco Xstream
featuring
from news,
entertainment,
Internet
and genres
(605) 555-5555
Basic
Phone Line.sports, kids and
home. Plus, MidcoNet Xstream Internet and (605) 743-5357
Basic Phone Line.
Additional Internet Services
ADDITIONAL
PHONE
SERVICES
Total
Amount
DueDue
Total
Amount
Pay
Pay
ByBy
Account
Number
Account
Number
Duration
0:06
0:06
0:12
Amount
0.01
0.01
0.02
36:48
2.93
Frequently Asked Questions
Where can I find programming updates?
The majority of the television programming you enjoy is owned by media
companies other than Midcontinent Communications. From time-to-time we
are required to negotiate with broadcast and cable networks for the right
to transmit their signals to you. Visit Midco.com/Programming for the latest
programming updates.
What is the Local Broadcast Retransmission Fee?
A portion of the amount paid to local broadcast stations so we may retransmit
their signals to you.
What are Federal Access Charges?
These are charges proposed and authorized by the Federal Communications
Commission (FCC), for providing access to, and maintenance of, the local
network.
What is the Federal Excise Tax?
This tax is mandated by the federal government. They are imposed on local and
wireless telephone services.
$154.62
11/04/15
000000000
What is the Access Recovery Charge (ARC) Fee?
The Access Recovery Charge (ARC) is a telephone fee related to changes in FCC
rules. This monthly fee is a way to recover the costs of providing access to the
telephone network.
What is the Telecom Relay Service Charge?
This state service charge helps to pay for the relay center which transmits and
translates calls for hearing-impaired people.
What is the Gross Receipts Tax?
This tax is on gross receipts derived from the furnishing of telephone services.
The service provider collects the tax and reports the collections annually to the
Department of Revenue.
What are State and Local Taxes?
These taxes are mandated by state, local and municipal governments
on goods and services.
If you plan on moving, please call Midcontinent three weeks prior to
your move to ensure that you experience no interruption of service.
Call Before You Dig
There may be underground wires located in your yard. Digging into an
underground wire could result in serious personal injury, service interruptions
or property damage. If utility lines are cut you may be liable for charges. Please
call 811 or the appropriate number for your state to locate underground utility
cables:
South Dakota 1.800.781.7474
North Dakota 1.800.795.0555
Minnesota 1.800.252.1166
Wisconsin 1.800.242.8511
What is the Universal Service Fee?
In May of 1997, the Federal Communications Commission (FCC) adopted rules
that mandated all telecommunications carriers pay into a federal program
called the Universal Service Fund (USF). This fund helps provide affordable
telecommunications services for low-income customers and customers in rural
areas. It also provides discounts on Internet access for eligible schools, libraries
and rural healthcare providers.
What is the Local Number Portability Fee?
The Federal Communications Commission permits telephone companies to add
this charge to all telephone lines as compensation for creating systems which
allow residential and business telephone customers the ability to retain, at the
same location, their existing local telephone numbers when switching from one
local telephone service to another.
What is the County Government 911 Emergency Surcharge?
This surcharge is mandated by local governments to help pay for emergency
services such as fire and rescue.
What is the Federal Telecom Relay Service (TRS)
and Administration Fee?
All carriers providing interstate telecommunications must support TRS,
which enables telephone conversations between people with speech/hearing
impairments and those without. The Federal TRS surcharge is assessed as a
percentage of interstate toll charges.
us) of its termination allowing Midco at least 45 days prior to next processing date. Please be advised should any electronic
AUTOMATIC PAYMENT AUTHORIZATION FORM
Electronic funds transfer (EFT) authorization form if you want your
payments automatically debited from a bank account each month
The number of pages and detail in your statement will vary depending on services, charges and usage.
FREQUENTLY ASKED
QUESTIONS
Additional details about service charges,
fees, taxes, surcharges and other Midco
service information