Get the paperwork licked

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lli ce
b i an s
e- h e
p r c riz
t u ou n p
Se or y wi
f to
Get the paperwork
licked...
at southwestwater.co.uk/myaccount
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Paperless billing
Track your water usage
Pay your bill
Send a meter reading
Order free water-saving products
No need to call. No more paper bills.
Sign up to paperless billing now.
Heading to
the beach?
Get live updates on
bathing water quality
at beachlive.co.uk
Seen our vans?
Find out what we’re
repairing and improving
on our postcodesearchable website
southwestwater.co.uk/
waterlive
southwestwater.co.uk
CLMv1_0112
Improving your services
In 2012-13 we will spend £142million, part of our
five-year £700million+ investment programme, which
will improve your water and sewerage services and
support 5,000 jobs in the South West economy.
What we did last year
Your metered water and
sewerage charges in
2012-13
Price limits for 2010-2015 were agreed with our
regulator Ofwat in November 2009. Tariffs for 2012-13
are set out below.
Standing charge*
Invested £14million to improve tap water
2011-12 2012-13
Introduced online water quality
information for 17 popular beaches
Reduced complaints by 30 per cent
What we will do this year
Repair sewers and upgrade works
serving 12 more South West towns
Extend online water quality
information to 20 more beaches
Restore 600 hectares of wetlands
to safeguard water quality
Create 20 new apprenticeships for
young people in the South West
£
£
£
Water
34.68
37.44
1.81
1.96
Sewerage 1**
29.88
32.40
3.05
3.31
Sewerage 2
13.88
15.00
2.81
3.04
Rounded to the nearest penny.
*Standing charge for typical household meter. Larger meters will have
bigger standing charges.
**Includes charges for surface water drainage – see your bill for details.
For complete information on tariffs and charges,
please visit southwestwater.co.uk/charges2012
Be water smart...
We treat tap water to the highest standards.
It’s a precious resource. By using a little
less we can all help it go further – and save
yourself money too.
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Invest £3million in green energy to
run our works
southwestwater.co.uk
2011-12 2012-13
£
Finished our final Clean Sweep scheme
Repaired crumbling sewers in 10
towns in Devon and Cornwall
Price per cubic
metre
Save on your bill by using free water
from a water butt for gardening and
car washing
A free water-saving kit from South
West Water could reduce your
metered charges
southwestwater.co.uk/freekit
southwestwater.co.uk