the socio-economic impact of the coca
Transcription
the socio-economic impact of the coca
THE SOCIO-ECONOMIC IMPACT OF THE COCA-COLA SYSTEM IN SERBIA Prof. Ethan Kapstein, INSEAD Dr. René Kim, Willem Ruster MSc, Beatrijs van Manen MSc Decembеr 2011 OF OUR EMPLOYEES IN THREE FACTORIES ACROSS SERBIA ARE MAKING EVERY DAY REFRESHMENTS FOR MILLIONS OF CITIZENS IN THE REGION. ARE REGISTERED IN SERBIA AS A DIRECT CONSEQUENCE OF ONE NEW WORKPLACE CREATED IN OUR COMPANY. NEW JOB OPENINGS 69 HAS BEEN INVESTED IN PROCUREMENT OF LOCAL GOODS AND SERVICES. 345 IS THE TOTAL SUM OF OUR COMPANY'S CONTRIBUTION TO THE GDP OF SERBIA. MILLION EUR MILLION EUR * * direct and indirect contribution Content 1 Introduction 3 The socio-economic impact of the Coca-Cola system in Serbia 7 Scenario: Import instead of local production 10 1 The purpose of the report 1.1. The Coca-Cola system in Serbia 13 14 2 The Coca-Cola in Serbian economy: an Overview 16 3 Methodology 4 5 6 19 Current economic impact 23 4.1.Direct value added of “going concern” operations 4.2.Total value added of “going concern” operations 4.3.Employment related to “going concern” operations 24 25 28 Scenarios analyses 5.1.Cofinancing of local production 5.2.Other possible scenarios 30 31 Coca-Cola and local community 32 7 Conclusions 29 34 INTRODUCTION 04 We present you a study "Socio-economic impact of the Coca-Cola system in Serbia" done by the consulting company Steward Redqueen. This report is part of a series of documents prepared for the members of the Coca-Cola system in Europe. Its purpose is to show, using an economic model, the degree of influence of Coca-Cola system in the countries in which it operates, and where the influence is defined as the value added and employment incentive. Between January and November 2011, Prof. Ethan B. Kapstein of INSEAD University, in collaboration with Dr. Rene Kim, Mr. Willem Ruster MSc and Ms. Beatrijs van Manen MSc from Steward Redqueen company in Harlem (the Netherlands), carried out a study on the impact of the Coca-Cola system on the Serbian economy. This study was based on an economic model which consists of “driving” the financials of the Coca-Cola system through the input-output tables of the Serbian economy. Consulting company Steward Redqueen is a consultancy firm at the interface of business and community and offers insight into the challenges, risks and business opportunities based on their interdependency. The Steward Redqueen company provides strategic consulting services in the following areas: socio-economic impact assessment, developing market finances, environmental, social and corporate governance. The Steward Redqueen team has a strong track record in this area – not least because majority of its members have been part of Triple Value Strategy Consulting. Since 2006 Steward Redqueen has completed 22 individual studies in the food and beverage sector. Steward Redqueen has also performed socio-economic impact assessment for multinational mining companies, financial development institutions, banks and recreation organizations in Africa, Asia, South America and Europe. On these projects Steward Redqueen cooperates with INSEAD professor Ethan B. Kapstein, who is an associate partner of Steward Redqueen. For more information, visit www.stewardredqueen.com Professor Ethan B. Kapstein holds the INSEAD Chair in Political Economy at INSEAD, an international business school with campuses in Fontainebleau (France), Singapore and Abu Dhabi. Previously he held positions at Harvard University, the University of Minnesota and the Organization for Economic Development and Cooperation (OSCE). Professor Kapstein serves as an economic and strategy consultant to government agencies and many of the world's leading multinational corporations. The model of socio-economic impact assessment The model of socio-economic impact assessment measures the direct and indirect impact of a company on the country in which the company operates. The presence of foreign companies is often perceived differently by different people. Some regard them as providers of economic activity, jobs and wages while others see them as extractors of (hard) money, exploiters of cheap labour, or polluters of the environment. It's hard to find a middle ground between these two extremes that affect the opinion of stakeholders. Therefore, the model chosen in this study based its findings on the quantified direct and indirect company impact on the economy. 05 SOCIO-ECONOMIC IMPACT OF THE COCA-COLA SYSTEM IN SERBIA This study was based on an economic model which consists of “driving” the financials of the Coca-Cola system through the input-output tables of the Serbian economy. The analysis distinguishes between: direct ( re l a t ed t o Coca-Cola it s e lf), indirect ( re lat ed t o t rade part n er s and sup p lier s), induced impacts ( relat ed t o h o u sehold sp end ing). The main results are presented in terms: o f v a l u e a d ded ( defi n ed as h o usehold incom e, tax rev enues, and com p a n y profi ts a n d sa v i n gs ) an d emplo ymen t gener ation attr ib utab le to the C oca-C ola syste m . 08 The major conclusions, based on fiscal year 2010 data, are as follows: MILLION EUR DIRECT VALUE ADDED MILLION EUR TAX PAYMENTS EMPLOYEES The direct value added of Coca-Cola system is EUR 25 million (0.08% of GDP), and is associated with EUR 345 million of value added to the Serbian economy (or 1.18% of GDP). Therefore, every Euro of value added at Coca-Cola relates to 13 Euros value added in the Serbian economy; The tax payments of the Coca-Cola system is EUR 3 million and is associated with 107 million euros tax flows to the Government , accounting for 1.6 percent of total Serbian tax income. Therefore, every euro of Coca-Cola tax payments relates to 35 Euros of tax payments in the broader economy; The Coca-Cola system employs 1,300, and relates to 18,500 jobs throughout the Serbian economy (or 0.62% of total Serbian labour force). Every job at Coca-Cola relates to 13 jobs in the broader economy 09 HYPOTHETICAL SCENARIO - IMPORT INSTEAD OF PRODUCTION In order to get best possible quality data, a hypothetical scenario applicable to Coca-Cola has been analysed using this model. It emphasises the impact of local production in comparison with a hypothetical situation in which all beverages are imported and only local distribution and trade channels are used. The analysis of such scenario has yielded the following conclusions: When substituting imports for Coca-Cola's local operations, the Serbian economy would suffer a loss of EUR 51 million in value added (or 0.17% of GDP) and almost 2,700 jobs (or 0.09% of total labour force). million EUR While consumers often perceive Coca-Cola beverages as the product of a multinational company seated in Atlanta in Georgia (USA), they are actually produced by a local bottler Coca-Cola Hellenic (CCH) in Serbia, which buys syrup concentrate from The Coca-Cola Company (TCCC). The bottling plant employs local workforce and generates revenue directly at the factory, but also supports the employment, earnings and tax revenue for the entire economy through the purchase of goods and services from various suppliers and selling their products through a widely diversified distribution network (including hotels, restaurants and supermarkets), where a large part of the revenue depends on the consumption of Coca-Cola products. This means that Coca-Cola is largely a domestic company in the countries in which it operates. This raises the question, what if Coca-Cola products were imported rather than produced locally? That scenario is taken up at the end of this Report. As will be seen, the impact on jobs, incomes, and tax revenues would be significant. Coca-Cola provides more than refreshment to the countries where it operates: it also provides a source of economic growth and vitality. In order to analyze the impact of the Coca-Cola system, a special economic model has been developed based on input-output analysis, which describes the linkages between the different sectors of the economy. Section 1 provides an overview of the Coca-Cola system in Serbia; Section 2 briefly describes the business context while Section 3 describes the model used; Section 4 provides an overview of the economic impact of the Coca-Cola system, while the results of scenario analysis are presented in Section 5. Section 6 deals with the Coca-Cola system in Serbia and its community efforts. The conclusions are given at the end. 11 THE PURPOSE OF THE REPORT THE COCA-COLA SYSTEM IN SERBIA 1 1.1 THE COCA-COLA SYSTEM IN SERBIA The Coca-Cola Company has been present in Serbia since 1967, when a license was granted to a local company to produce and sell Coca-Cola products in the country. The following year a new bottling factory producing Coca-Cola started its operations in Zemun, Batajnicki Drum Street, at the very same location where it is still produced today. At the present time, the Coca-Cola System in Serbia comprises a bottler, Coca-Cola Hellenic Serbia (Coca-Cola HBC Serbia) and Coca-Cola Barlan S&M, a subsidiary of The Coca-Cola Company. Subotica Sombor Vojvodina Odžaci Bačka Palanka Novi Sad Vršac Ruma Belgrade Šabac Loznica SERBIA Bor Kragujevac Užice Čačak Zaječar Paraćin Kraljevo PRODUCTION PLANT Kruševac Niš Pirot Novi Pazar Leskovac Vlasinka Peć Priština Kosovo Vranje DISTRIBUTION CENTER Uroševac Prizren Exhibit 1: Map of Serbia, including CCH Serbia’s main locations Today, Coca-Cola Hellenic Serbia is one of the largest companies in the non-alcoholic beverage industry in the country. It employs 1,300 people, and the business is divided into three units: Coca-Cola Hellenic Serbia (soft drinks), Vlasinka (mineral water), which was acquired in 2005, and Fresh & Co (juices and fruit juices), acquired in 2006. Coca-Cola Hellenic Serbia is located in Zemun, occupying an area of about 65,000 m2 and consists of six production lines, warehouses and offices. 14 EMPLOYEES PLANTS DISTRIBUTION CENTERS DISTRIBUTORS AND RETAILERS CONSUMERS There are four distribution centers across the country that supply around 37,000 distributors and retailers, who, in turn, serve about 7.9 million consumers in Serbia. The product portfolio includes the world`s leading brands such as Coca-Cola, Coca-Cola Zero, Fanta, Sprite, Schweppes, Nestea, Burn and Ultra Energy as well as local brands such as Rosa, neXt, Su-voce and Joy. Exhibit 1 shows the main location of the Coca-Cola Hellenic Serbia. 15 COCA-COLA IN THE SERBIAN ECONOMY 2 2. COCA-COLA IN THE SERBIAN ECONOMY: AN OVERVIEW Like every business, the Coca-Cola system depends on the economic environment in which it operates. The economic crisis of 2008-2009 dealt Serbia a sharp setback, leading the country to seek a EUR 4 billion Stand-By Arrangement with the International Monetary Fund (IMF) in 2009. Prior to the crisis, Serbia experienced a relatively healthy GDP growth of nearly 7 percent in 2007, which was followed by decline to 3 percent in 2009 and 1.8 percent in 2010. Despite the attractiveness of Serbia as a export distribution platform, foreign direct investment fell below one billion euros in 2010. Average income of about 440 euros per capita is still much below the European average, while the official unemployment rate reached more than 19 percent in 2010. Exhibit 2 and Table 1 show data on the Serbian economy. Table 1 also shows how Coca-Cola operates in Serbia. 10% 8% 6% 4% 2% 0 -2% 1. 200 2. 200 3. 200 4. 200 5. 200 6. 200 7. 200 0. 8. 201 200 -4% 9. -6% Source: Eurostat 200 Serbia European Union (27 countries) Exhibit 2: GDP growth of Serbia vs European Union 17 Serbian economy Coca-Cola system share Household consumption Table 1: A snapshot of the Serbian economy in 2010 Tax receipts as % of GDP in 2008. Source: MMF, World Bank 18 as % of BDP METHODOLOGY 3 In the process of producing, packaging, promoting and delivering Coca-Cola products to the final customer, the Coca-Cola system stimulates economic activity throughout the entire value chain. That means its own operations have a supporting effect on upstream as well as on downstream businesses. The upstream local suppliers and producers are more dependent on the demand of the production plants of raw materials than the distributors and retailers which distribute the company’s products. Both the supported upstream and downstream activities create income and tax revenue and in turn stimulate economic activity in their respective value chains. Indirect (2 nd Round) Impact (Economic impact of (suppliers’) suppliers) Consumption Coca-Cola products Direct (0th Round) Impact (Coca-Cola) Indirect (1st Round) Impact (Direct suppliers and Trade) Trade Coca-Cola Company in Serbia Coca-Cola Hellenic in Serbia Induced (3 rd Round) Impact : Re-spending of salaries Exhibit 3: Several rounds of impact make up the total effect of Coca-Cola system in Serbia on the Serbian economy (arrows are representing expenditures in money terms) 20 Coca-Cola suppliers of goods & services Exhibit 3 depicts the approach taken to quantify the economic activities linked to the Coca-Cola system. On the left hand side, the starting point for the analysis is the final Coca-Cola consumption that can be traced in money terms throughout the economy. When a consumer buys a bottle of a Coca-Cola drink in the supermarket a part of what he spends is revenue for this supermarket, another part goes to the distributor that transported this product from the production plant to the selling point and part of it goes to the Coca-Cola bottler. All of these parties procure goods and services from suppliers, pay salaries and taxes, invest and make profit. To capture the impact, the total consumption figure of Coca-Cola products serves as initial injection into a so-called Social Accounting Matrix which represents all sector interlinkages in a local economy (for details see Appendix I). In doing so, the total economic impact related to the presence of the Coca-Cola system can be traced and are divided into several effects: • Direct (0th Round) impact: effects directly related to expenditures of the local Coca-Cola bottler and the local TCCC entities. That includes salary and (income) tax payments as well as profits generated that remain in the local economy and direct employment at the company; • Indirect (1st Round) impact: Direct suppliers and Trade: effects arising at upstream-suppliers and downstream-retailers in the value chain of Coca-Cola products (e.g. jobs and salaries provided by suppliers and retailers); • Indirect (2nd Round) impact: (suppliers’) suppliers: effects that come about as suppliers and retailers inside the original value chain of Coca-Cola products procure goods and services from suppliers outside the original value chain of Coca-Cola products which pay salaries and taxes as well (e.g. employment and salaries generated by suppliers’ suppliers); • Induced (3rd Round) impact: re-spending of salaries: effects caused by the re-spending of salaries by employees of Coca-Cola, its trade partners and (suppliers’) suppliers whose jobs are directly or indirectly supported by Coca-Cola. 21 CURRENT ECONOMIC IMPACT 4 In this Report an input-output model, as described in a previous section, has been applied to determine the economic impact of the Coca-Cola system. This section reports on the major results. First Coca-Cola’s impact on value added (incomes, profits and taxes) within Serbia is discussed. The employment generated by the Coca-Cola system, and its impact on the income distribution, is discussed subsequently. 4.1 Direct value-added of ’going-concern’ operations A company’s value-added is defined as its revenues minus the cost of all goods and services. In other words, it is equal to a company's salary and tax payments and its profits. To arrive at the direct value-added for the Serbian economy, one has to subtract the salary and tax payments and profits that accrue to foreign shareholders. Exhibit 5 shows the value-added related to Coca-Cola Hellenic Serbia and Coca-Cola Serbia. The total consumption of Coca-Cola products in Serbia is EUR 423 million, of which EUR 76 million VAT (included in retail prices), and respectively EUR 32 million, EUR 176 million and EUR 138 million for off-trade margin, on-trade margin and Coca-Cola Hellenic Serbia revenues. 423 76 32 176 Local procurement: EUR 69 mil 138 8 7 153 Taxes: EUR 3 mil Salaries: EUR 22 mil Total Consumption Coca-Cola Serbia VAT Off-trade Margin On-trade Net Net Margin Revenues exports Coca-Cola Hellenic Serbia TCCC expenses Exhibit 5: Direct value added related to the Coca-Cola system in Serbia (in million Euros) 24 Total Coca-Cola System Serbia Direct Value added 25 ADDED VALUE The combination of CCH revenues (from local revenues and exports) and Coca-Cola Serbia represents the Coca-Cola system in Serbia, and amounts to EUR 153 million. Of this, EUR 3 million are tax payments, and EUR 22 million are net salaries. These taxes and salaries represent the direct value added of EUR 25 million, or 0.08% of the GDP. The basis for the broader economic effects are the trade margins (total EUR 208 million) and the local procurement of goods and services (EUR 69 million), see Section 4.2. 4.2 Total value-added of ’going-concern’ operations Business activities contribute to the national economy in part through its generation of incomes, profits, and taxes, or what is called “value added.” As can be seen in Exhibits 6 and 7, the Coca-Cola system contributed over EUR 345 million of value added to the Serbian economy in 2010. The single greatest economic beneficiary of the Coca-Cola system's activities (including production and consumption of beverages) was Serbian households, which received one-third of this amount, followed by companies in Coca-Cola’s value chain; the Serbian government was also a major recipient of value-add, enjoying tax revenues of nearly EUR 107 million. The breakdown of these tax revenues in Coca-Cola’s value chain is shown in Exhibit 8. In addition, one could also consider the re-spending of salaries that are paid by Coca-Cola, trade parties and suppliers (i.e. induced effects). This leads to an extra effect of EUR 76 million of value added. 25 Exhibit 7 examines the value added per sector. As it can be seen, the on-trade sector is particularly significant in terms of value added generated, amounting to nearly EUR 138 million, thanks to the production and sale of Coca-Cola products. The on-trade sector’s generation of value added suggests the growth of Serbia as a tourist destination. total income for Serbia Round 3: re-spending of salaries Round 2: suppliers’ suppliers Round 1: direct suppliers and trade Round 0: Coca-Cola system 127 21 5 98 142 30 17 95 16 3 38 € 127 mil 25 Profits & Savings Tax income Exhibit 6: Value added related to the Coca-Cola system in Serbia (in million Euros) 26 mil 76 282 22 Households Income € 107 € 112 mil 151 25 89 421 Total € 345 mil ( = 1,18% of GDP) Round 3: re-spending of salaries Round 2: suppliers’ suppliers 421 88 Round 1: direct suppliers and trade Round 0: Coca-Cola system 76 138 38 € 345 mil ( = 1,18% of GDP) 25 58 18 17 28 282 45 4 25 Agriculture Manufacturing Services Coca-Cola Serbia Transport Wholesale Retail On-trade VAT & Households Taxes Total downstream upstream Exhibit 7: Value added per sector related to the Some numbers may not sum up due to rounding. Coca-Cola system in Serbia (in million Euros) 76,1 5,2 106,8 5.2 98.3 11,2 9,0 0,0 Corporate tax 2,7 Payroll tax 0,5 Other Taxes 2,0 3,2 Total taxes paid by Coca-Cola Serbia 3.2 Taxes paid by Suppliers Taxes paid by Off-Trade Taxes paid by On-Trade VAT on Coca-Cola products Taxes paid by suppliers’ suppliers 106,8 = 1,6% of total taxes Round 2: suppliers’ suppliers Round 1: direct suppliers and trade Round 0: Coca-Cola system Total Exhibit 8: Breakdown of taxes in Coca-Cola’s value chain in Serbia (in million Euros) 4 27 4.3 Employment related to ’going-concern’ operations The United Nations (UN) and the Serbian Statistical Office publish detailed d information on a regular basis about the condition of the labour market in Serbia. This information, ormation, when used in conjunction with the output per sector data obtained from Serbia's Social Accounting Matrix (SAM), enables the generation of statistics on the he employment intensity (i.e. number of jobs per EUR of output) of the Coca-Cola system. m. In the same way, estimates can be provided of employment supported by the Coca-Cola Cola system at the sectoral level, indicating which sectors in particular are most “dependent” pendent” on the production and sale of Coca-Cola products. Approximately 1,300 direct workers in the Coca-Cola system support more ore than 18,000 jobs, or 0.62% of the labour force, throughout the Serbian economy, for a multiplier effect of 13; to put this in other words, each direct Coca-Cola worker helps to support upport 13 other workers throughout the Serbian economy. Again, when considering also the re-spending of salaries (i.e. induced impact), the extra effects on jobs is 3,400. Sectors that are closely related to Coca-Cola Hellenic Serbia are sugar manufacturing, transport and trade. The company expense of sugar relates to 450 jobs bs at the sugar manufacturing level, and indirectly to 110 jobs at the farmer level. Regarding the transport sector, the upstream transport of raw materials and the downstream eam transport of finished products relates to 200 jobs. The trading parties, involved in selling g the Coca-Cola products to the consumer, are associated with 13,000 jobs: 11,000 jobs in HoReCa ReCa sector (i.e. immediate consumption), and 2,000 jobs in off trade (i.e. future consumption). ion). Coca-Cola value added per job is above the republican average. The net VAT payment related to Coca-Cola payments is EUR 76 million, assuming that 100% is paid by all parties involved. 28 SCENARIO ANALYSIS 5 One of the objectives of economic impact analysis is to enable management to analyse the broader socio-economic impacts of its hypothetical decisions. These scenarios give useful insights into „what if“ situations since the policy changes of the company and government (e.g. change in tax regime) or changes in the economic climate create new economic environment. In this Report, one hypothetical scenario analyses what would have happened if Coca-Cola had decided in 1967 to import rather than to locally produce in Serbia. 5.1 Co-financing local production Like every business, Coca-Cola bottlers are subject to external economic pressures which determine whether or not to remain in business. Imagine a situation where: • Local Coca-Cola Hellenic Serbia production is replaced by importation of all final Coca-Cola products; • Coca-Cola Hellenic Serbia becomes a trade company of imported Coca-Cola products, while The Coca-Cola Company remains the marketer of the Coca-Cola products in Serbia. These changes would have a profound effect on the Serbian economy. The value added generated by the Coca-Cola system would tumble by about EUR 51 million (or 0.17% of GDP). This means lower household incomes, corporate profits, and tax revenues. The decrease of salary re-spending (i.e. induced or 3rd round effects) would lower the value added with an extra EUR 17 million. Employment would fall by 0.09% of the labour force, with the loss of some 2,700 jobs. These numbers indicate the fillip that Coca-Cola provides to Serbian stakeholders up and down the value chain, including government and households. The induced effects leads to an extra job decrease of 780. million eur employment fall 30 5.2 Other possible scenarios In addition to the provided scenario, other scenarios could be developed which might be of interest to Coca-Cola and its stakeholders: • Change in tax regime (e.g. introduction of a „sugar tax“); • Increase of home consumption at the expense of out-of-home (e.g. restaurant) consumption; • Extension of production or distribution facilities; • Increase of local sourcing; • Impact of the Coca-Cola system on different income groups; • Breakdown of employment effects into skilled and unskilled labour; • Breakdown of results on a state or province level; • Energy consumption or CO2 per job or Euro value added in Coca-Cola value chain. • Water consumption per job or Euro value added in Coca-Cola value chain. 31 COCA-COLA AND LOCAL COMMUNITY 6 In addition to providing “private goods” to consumers in the form of soft drinks, and generating profits for itself and for its suppliers and distributors, Coca-Cola also provides “public goods” to Serbia as a whole, irrespective of whether or not the Serbian people purchase or use the company products. These public goods take numerous forms but include “Corporate Social Responsibility” (CSR) activities in such areas as environmental protection, education, helping socially endangered groups, promoting active life and sponsorship of local activities including sports and cultural events. Coca-Cola system spent over EUR 223,000 on such programs in 2010. eur invested in local communities in 2010 Particularly notable in this regard was Coca-Cola’s emphasis on water management, including in its own production process. Coca-Cola system supports a number of educational programs that revolved around the water management theme, including “Danube Day.” At the same time, the bottlers have reduced the amount of water they use in their own facilities. It is in Coca-Cola’s interest to ensure the sustainability of national watersheds. Besides, through its active engagement in this area, the company also supports broader national environmental objectives. Water management is among the most significant environmental issues that nations will face in the 21 century, and by promoting more efficient water use the Coca-Cola system is contributing to a major public good. 33 CONCLUSIONS 7 The following conclusions can be drawn from the analyses reported on here: 1. Coca-Cola is a significant contributor to the Serbian economy: EUR 25 million direct value added equivalent to 0.08% of GDP; b. EUR 345 million economy-wide value added equivalent to 1.18% of GDP; c. Every Euro of value added at Coca-Cola relates to 13 Euros of value added in the broader economy a. of Serbia. 2. Coca-Cola contributes substantially to the tax income of Serbia: a. EUR 3 million Coca-Cola tax payments are 0.06% of total tax income b. EUR 107 million economy-wide tax income equivalent to 1.6% of total tax income; c. Every Euro of tax payments at Coca-Cola relates to 35 Euros of tax payments in the broader economy. 3. Coca-Cola provides high-quality employment and is associated with a substantial number of jobs in the wider economy: a. High quality workforce of more than 1,300 with a value added per job of EUR 15,000, which is 1.5 times the GDP per Serbian worker; b. Total employment of almost 18,500 in the economy associated with the Coca-Cola system in Serbia is 0.62% of the labour force. c. Every job at Coca-Cola relates to 13 indirect jobs in the broader economy. 4. The scenario analysis leads to the following conclusions: a. When substituting Coca-Cola’s local operations by imports, the Serbian economy would suffer a loss of EUR 51 million (or 0.17% of GDP) in value added and more than 2,700 jobs (or 0.09% of the labour force). This study gives a detailed account of the socio-economic impact of the Coca-Cola system in Serbia (both direct and indirect). With the economic model applied, the study gives a scope of impact of the system in the community in which it operates, as well as the impact its business has on relevant institutions, partners, employees, consumers and the whole of economy. 35 For more than 40 years Serbia is our home and that's why its future is our responsibility also. Every day, with our quality, stability and openness to the world - we create secure future for all people of this country. We're here to stay and with our every deed we make our home a better place to live.