BrokerNet - NAB Broker

HomeSide Lending
BrokerNet
User Guide v1.0
BrokerNet User Guide
The New &
Improved
In response to feedback, we have been working hard to develop a
new and improved site that is more reliable and efficient, gives
you even more information including more loan status details, and
has a new look, feel and navigation that makes the whole site
more user-friendly.
Visitor
Friendly
The site features a visitor section where borrowers and new
Brokers not yet accredited with HomeSide can retrieve basic
information about us and our products.
Informative
We have expanded the amount of information that you can
retrieve on a loan so that at any time you can find out exactly
which stage your application is at.
Secure
Security to the site has been increased to more fully protect your
information and your borrower's information. This means a new
User Id and new Password conventions for all brokers and
solicitors.
Convenient
The site now features all of HomeSide's forms in a down-loadable
and printable format for your convenience.
Innovative
We have introduced the capability to go the specific File
Information page on BrokerNet from a loan alert e-mail.
Support
Your Broker Alliances Manager is able to assist you with most
general enquires about the site including resetting your password.
Let's Begin
The following is a page-by-page instruction manual to help you
navigate through the site for the first time & familiarise yourself
with its features. We're sure that you'll find the site very easy to
use. For further information about the site or if you have any
questions, please contact your HomeSide Broker Alliances
Manager.
www.brokernet.hsl.com.au
It's as easy as The address for BrokerNet remains the same. Simply enter
www.brokernet.hsl.com.au in the address box of your web
'www'
browser and a Welcome Page will appear.
Visitors
Click Here
Borrowers and Brokers who are not yet accredited with
HomeSide are able to access general information about
HomeSide, including product information. They simply click on
the 'Visitors Click Here' button to access the information.
Brokers
Click Here
Brokers who have a Customer Code and Password simply click
on the 'Brokers Click Here' button or the flashing icon in order to
log on to the site.
Solicitors Click
Here
Solicitors who have a Customer Code and Password simply
click on the ‘Solicitors Click Here’ button in order to log on to the
site
BROKER LOGIN PAGE
Log In
This is the new log in page with increased security. Your new
User ID will be HSL + your Customer Code and Password and
then click on Login. You will be taken to your Home Page.
N.B. If in the future you would like to access this page straight
away and skip the initial Welcome Page:
· make sure that the log in page is open on your web
browser
· click on the 'Favourites' menu on the tool bar at the
very top of the screen
· click on 'Add to Favourites'
· Enter a name for the site & click 'OK' Next time you
want to access the BrokerNet login page, open your
web browser & click on the Favourites Icon & select
the link to the site (it will be denoted by the name
that you gave it).
Password
As of 21 August 2006, the first time you log into BrokerNet
using your new User ID (HSL + Customer Code) and existing
password, your password will expire and you will need to
choose a new password.
·
·
Every 30 days your password will expire and you will be
required to choose a new password. Please note you can
not choose the previous 14 passwords.
From 21 August 2006, the user account will expire if 75 days
has passed since the user has changed the password. In
which
case
the
user
will
need
to
e-mail
[email protected]
to
reset
their
passwords. Once a password has been re-set by HomeSide
and the user is issued with a temporary password they have
5 days to log on and change their password.
Password
Cont’d
·
If you enter in your password incorrectly more than 3 times
your account will be suspended. If you have set up your
identity questions, you will be able to complete a self re-set.
If you cannot complete a self re-set, you will need to contact
HomeSide by emailing [email protected]
who will re-set your account and issue you a temporary
password.
Password
Conventions
·
passwords must be a minimum of 8 characters, containing a
minium of 4 letters and at least one number or special
character
characters cannot be repeated more than twice
consecutively (ie speeech)
Spaces are not allowed.
·
·
Identity
Questions
The first time you log into BrokerNet after August 212006, you
will be asked to answer 5 identity questions. This will allow you
to re-set your own password online, if you were to forget your
password in future. If you have forgotten your password you
only need to click on the ‘Forgotten Password’ link, answer your
identity questions and be issued with a temporary password,
that you can change when you log in again.
Change
Questions
You can also change your Identity Questions if you wish at a
later date by clicking on the ‘Change Identity Questions’ link.
This will ask you to log in and then choose from the different
questions provided or alternatively you can create your own
questions.
Password
Reset
Your password can be re-set by clicking on the ‘Change
Password’ link. This will ask you to log in with your User ID and
current password and then ask you to enter your new password
twice.
No Password?
If you have forgotten your password, you can click on the
‘Forgotten Password’ link and answer your Identity questions in
order to be issued with a new password. If you have not set up
your identity questions you need to contact HomeSide in order
to have your password re-set for you. Call your Broker Alliances
Manager or e-mail [email protected].
HOME PAGE
Home Page
Welcome to your personalised HomeSide Home Page. Now that
you have logged in, the web-site has recognised your profile and
you are now able to move freely around the site.
What's New
On your Home page you will find links to the latest Stop Press
articles from HomeSide, bringing you instantly up-to-date with the
latest news, information & tips.
Quick Links
There are some animated 'Quick Links' on your Home Page that
allow you to access some our most frequently used pages at the
click of a mouse, rather than navigating through menu options to
find them. They include:
1. Find a Loan - this takes you to a quick search for a particular
loan, where you can enter the file no. or the surname for that
loan.
2. Update Loan Alert Profile - this takes you directly to the Loan
Alert page, which allows you to dictate when, & how you are
automatically messaged for updates on your loan application's
progress. For further information on the Loan Alert system,
contact your Broker sales Manager.
Side Menu
The menu down the left-hand side of the page lists the pages you
can access. Hover your pointer over the individual menu items,
some of them have sub-menus to choose from.
Top Menu
The top menu features a new log-out option, which has been
introduced to further increase the security of the site. When you
have finished using the site, simply click on Logout to conclude
your access. The top menu also includes a Home link, which will
always bring you back to your Home Page, and a Contact Us
option.
APPLICATION PROGRESS
Hover your pointer over this menu option to reveal the submenus: Find a File and
Run a Report.
Find a File
Run a Report
Find A File is useful when you are after one particular file and you
know the File Number and/or the surname of the primary
borrower.
Tailor My Own Report
This section allows you to retrieve lists of loans that match certain pre-set
categories, including:
1.
2.
3.
4.
Pending Approval
Conditionally Approved
Unconditionally Approved
Settled.
These one-click searches bring up a list of matching loans, and from this list you
can access detailed information on individual loans.
This option allows you to tailor a search to your own requirements, and find loans
that match your own set criteria. The snapshot below is an example of what we call
a "Power Search".
Using this function you are able to create reports on whatever criteria you wish eg.
products, current & historical loan status, or any combination of these criteria. When
you have selected your criteria, click on Search and you will be taken to your search
results.
Search
This page lists the results of your search. Your search criteria results
will be indicated at the top of the page for your convenience. A
summary of the loans is provided in this list. For more detailed
information on a particular loan, click on the File Number for that loan,
which will link you to the File Information for that loan.
Note, when you hover your cursor over the surname of the borrower,
a pop-up balloon will appear giving you the full name of the primary
borrowers.
Loan Details
We have expanded the functionality of the site to include much
more detail on your loans so that you can track their progress
more efficiently. The File Information page is specific to an
individual loan and lists all the information you need on that loan in
the one spot. You can navigate to different sections of the page by
clicking on the links at the top & bottom of the page.
The page is broken up into the following sections:
1.
2.
3.
4.
5.
6.
7.
8.
General File Information
Valuations
Approvals
Settlements
Disbursement Details
Outstanding Documentation Checklist
File Notes
Solicitor's Notes
General info
In the general information section of the page, there is an option to
View Related Files which brings you to a list of all the other files
associated with the current file for this borrower eg. other products
or loan accounts. There is also an option to resend a loan alert for
that file. A button which takes you directly to the right contact email
address at HomeSide to find out about loan status queries is also
in this section.
Approvals
When the loan reaches a status in the Approval section, that
milestone will be denoted by a 'tick'. When the loan is in Approval
In Principle status, you have the option of printing off an Approval
In Principle Letter, for your borrower to use as evidence of our
Approval in Principle if required eg. if they wish to attend an
auction. You are also able to do the same for an Unconditional
Approval, simply click on the button to view it.
Outstanding
Documentation This section allows you to see what documentation (if any) that
HomeSide still need you to provide for this particular application to
enable it to proceed. Outstanding items are denoted by a 'red
light', items that we have received are denoted by a 'green light',
and those that are not applicable are denoted by a 'blue light'.
File Notes
File notes are those entered by HomeSide staff for internal
tracking of the loan & to record extra information. This section has
been included purely for your information to assist you with
tracking a loan and the notes are not to be used as a formal
source of status information. If at anytime you have a query about
the contents of the notes, please call your HomeSide Broker Sales
Manager or Broker Support to discuss them. A glossary of
abbreviations has also been added for you to easily understand
any shortened terms.
Solicitor’s Notes These notes are entered by HomeSide staff and the assigned
Solicitor and relate to settlement information. The snapshot below
shows an example of the first section of the file information page
for a loan application
.
PRODUCTS & INTEREST RATES
Hover your pointer over this menu button to reveal the sub-menus for Products and
Interest Rates.
Products
Click on the Products submenu from the Products & Interest Rates
menu option. This page provides a link to the profiles for each
HomeSide mortgage product.
Each product profile lists the features and benefits of that product as well as a
product description, just as it did in the old web-site. An example follows.
Interest
Rates
This page lists HomeSide's current rates for each HomeSide
mortgage facility. At the top of the page there is a link to access any
upcoming rate changes for HomeSide.
To access the Interest Rate page, click on the Products and Interest
Rates menu option and select the submenu Interest Rates.
The snapshot below provides an example of how the interest rates
page may look. (This snapshot may not necessarily reflect true
HomeSide interest rates.)
BROKER MANUAL
Broker Manual
As with the old web-site, the HomeSide Broker Manual is
available on line for quick reference on HomeSide's policies and
other information including fees & charges.
Select Broker Manual from the Menu options to see the Broker
Manual menu page.
Choose the section you wish to refer to. The snapshot below is an example of one
of the pages in the Broker Manual.
SALES & SUPPORT
Contact Sales
This page offers contact details for the HomeSide Sales staff.
To send an email to your Broker Alliances Manager (BAM) or
Broker Alliances Inside Manager (BAIR), click on the email
address link shown.
Contact the BAIR when you require:
- information on loan applications
- an answer for a loan scenario
Contact your BAM when you require:
- training support
- marketing or other materials / forms
- any other information
UPDATE PROFILE
Hover your pointer over this menu button to reveal the sub-menus for Update Loan
Alert Profile, Update Contact Profile and Change Password.
Update Loan Alert Profile
In this section you can update your contact details for Loan Alert Profile Alert,
HomeSide's automatic status messaging system.
Alert Contact
Details
Enter the mobile telephone number that you would like to
Loan Alerts via SMS text messaging. Enter the email address
that you would like to receive email alerts to. If you would like
your alerts to go to more than one recipient, separate the
addresses with a comma and a space (For example,
[email protected], [email protected]).
Alert Status
You will automatically receive Loan Alert emails at every stage
of the application process, however you need to nominate which
stages you would like to receive SMS alerts, by clicking on the
'Enabled' box next to each status.
Update
Details
When you have finished entering or amending your details,
click on Update Details and you will be returned to the 'Update
Profile' Page.
Benefits
Loan Alert enables you to be notified of the status of your loan
application no matter where you are, via an SMS message to
your phone.
The Loan Alert emails provide you with all the information you
require to track the progress of your loan, and can either be
saved on your computer or printed off and kept with your files.
Loan Alert messages are automatically triggered from our loan
system the moment that the loan reaches a new status in the
application process.
For more information on how you can benefit from Loan Alert,
contact your Broker Sales Manager.
Update Contact
Profile
Keep us up-to-date with your fax, phone, mobile numbers and
general contact email address, by entering them in each field and
clicking on Update Details.
CALCULATORS
Serviceability Calculator
This Calculator page on BrokerNet features our Serviceability Calculator. This can
provide you with an indication of your applicant's capacity to service a loan using
HomeSide Lending's loan servicing requirements.
Simply enter the details of the application in the calculator, & check the results at the
bottom of the page. If the result meets HomeSide's lending criteria, you can print the
assessment and attach it to your application for our reference.
For further information about the Serviceability Calculator, contact your HomeSide
Broker Alliances Manager.
Use of the Serviceability Calculator is subject to the information and disclaimers on
the BrokerNet web-site. Please note that the calculator may only be used as a guide
to whether an applicant meets our loan repayment requirements. It is not a
guarantee that the applicant's loan will be approved, even if other policy
requirements appear to be met satisfactorily. All such decisions are within our
discretion.
We reserve the right to change our lending requirements from time to time without
notice to you, but we will endeavour to update our web-site promptly when policy
changes occur.
PUBLICATIONS & FORMS
This section provides you with access to versions of HomeSide's forms &
publications for you to print or download on to your computer.
The following forms available:
-
Product Matrix
Borrower Contacts
Loan Progress Chart
Broker Notes Fax
Broker Privacy Notification
Application Form for Individuals and Companies
Guarantor Information Form
100 Point Check form
Rate Lock Application and Agreement
Direct Debit Request
Specimen Signature Card
Account Authority Card
Credit Card Application
Genworth Forms
FHOG Checklist
Statutory Declarations for each state
NAB Introducer Program
Brokers can now access this channel through Broker Alliances Managers (provided
the broker or their Broker principal has agreements in place to access these
services). The Introducer Program can provide a value-added service by offering
access to a lending specialist to help your client to identify their debt solutions and
to access National residential and business lending products.
This section contains a list of links that provide you access to important and useful
information regarding NAB products, interest rates, lending processes and tools.
SOLV – Smart On Line Variations
The Smart On-Line Variations tool on HomeSide’s BrokerNet web site is where
brokers who look after existing borrowers can apply for a variation to the borrowers'
loans without having to complete a standard HomeSide Lending paper application
form and in some cases there is an expedited approval process for such variations.
Click here
for SOLV