Annual Report

HOW WE EARN OUR WAY
Donated
Goods/Retail
Fees for
Services
GoodWorks
Grants/Public
Support/
United Way
Donated Goods/Retail Sales ......................................................66.4%
Fees for Services...........................................................................23.7%
GoodWorks Contracts & Business Services ............................. 5.6%
Grants/Public Support/United Way ........................................... 4.3%
HOW WE PAY OUR WAY
Salaries, Wages
& Benefits
Occupancy &
Vehicle Costs
Misc. Supplies
& Other Fees
Salaries, Wages & Benefits ................................................. 67.1%
Occupancy & Vehicle Costs ................................................ 22.9%
Misc. Supplies & Other Fees .............................................. 10.0%
CONSOLIDATED INCOME STATEMENT
SUPPORT & REVENUE
Donated Goods/Retail Sales ............................ $5,240,658
Fees for Services ............................................. $1,874,642
GoodWorks Contracts & Business Services ...... $440,626
Grants/Public Support/United Way ..................... $335,695
Total Support & Revenue
$7,891,621
EXPENSES
Salaries, Wages & Benefits.............................. $5,447,583
Occupancy & Vehicles ..................................... $1,415,239
Supplies ............................................................... $218,914
Trash .................................................................... $133,506
Administrative Fees ............................................. $333,694
Dues ....................................................................... $80,786
Other Operating ................................................... $175,114
Depreciation Expense ......................................... $314,668
Total Non-Payroll Expenses ............................. $2,671,921
Total Operating Expenses
$8,119,504
Net Operating Contribution (Loss)
Non-Operating Revenue
Change in Net Assets
$(227,883)
$400,189
$172,306
CONSOLIDATED BALANCE SHEET
ASSETS
Dec
2013
Current Assets:
Cash & Short Term Invest. .......................... $584,926
Receivables.................................................. $566,070
Inventories.................................................... $217,881
Prepaid Expenses.......................................... $75,212
Total Current Assets .................................... $1,444,089
Long Term Investments ............................... $1,333,853
Other Assets
Deposits ......................................................... $39,391
Assets Held in Trust .................................... $966,998
PPE less Depreciation .............................. $2,258,558
Total Other Assets .................................. $3,264,947
TOTAL ASSETS ............................................ $6,042,889
Dec
2012
Variance
$833,475
$405,711
$216,087
$20,359
$1,475,632
$1,250,158
($248,549)
$160,359
$1,794
$54,853
($31,543)
$83,695
$37,996
$851,433
$2,146,193
$3,035,622
$5,761,412
$1,395
$115,565
$112,365
$229,325
$281,477
LIABILITIES
Current Liabilities
Accounts Payable ........................................ $242,843
Deferred Revenues........................................ $36,761
Other Accrued Expenses............................. $452,453
Total Current Liabilities ............................. $732,057
NET UNRESTRICTED
Long Term Investments ............................ $1,333,853
Undesignated ............................................ $3,009,981
Temporarily Permanently Restricted ........... $966,998
Net Assets................................................ $5,310,832
$95,524
$146,164
$381,198
$622,886
$147,319
($109,403)
$71,255
$109,171
$1,250,158
$3,036,935
$851,433
$5,138,526
$83,695
($26,954)
$115,565
$172,306
TOTAL LIABILITIES & FUND BALANCE ........ $6,042,889
$5,761,412
$281,477
WE ASSIST PEOPLE
WITH ALL TYPES & COMBINATIONS
OF VOCATIONAL BARRIERS & CHALLENGES
TOTAL DIFFERENT PERSONS SERVED - 2013
In Goodwill training, employment & education programs ......... 1742
OUR SERVICE PROFILE IN 2013:
Many clients had more than one disabling or disadvantaging condition:
Developmental Disability
Learning Disability
Seniors
Physically Challenged
Welfare Dependency
Refugees
Displaced Workers
U.S. Veterans - Homeless/Jobless
OUR SERVICES ARE INTEGRATED, INCLUSIVE
& EMPOWERING OF INDIVIDUALS
TO MEET THEIR NEEDS & GOALS
2013 COMMUNITY IMPACTS
Persons served in Occupational Training ................................ 612
Training wages paid......................................................... $457,322
Persons served in other programs ......................................... 1742
Persons served in Sheltered Employment ............................... 124
Homeless Veterans served....................................................... 153
Persons placed into competitive unsupported employment .... 328
Persons trained in personal finance ......................................... 490
Achiever
of the Year
RICHARD
RICHARDSON
Richard served his country for eight years with the US Army. Upon his return
he was initially employed, but then began “bouncing from one place to another”
due to the economy. He relocated and found it didn’t help with his employment
situation, and he didn’t have the financial resources to further his education.
That’s when Richard decided to move back to Buffalo.
He turned to Goodwill for job counseling and direction toward a clear career
path. Richard’s Goodwill job developer at the Veterans One-stop Center helped
him identify three options for training opportunities. Staying local was important
to Richard, so he began training at the National Tractor Trailer School.
Richard has successfully completed a three-month course, tested for his CDL-A
license and has also completed two of the three requirements needed for a
position at the NFTA as a bus driver.
Today he confidently says it’s “looking good” that he will complete his training
and pass his road test. We look forward to seeing him in the driver’s seat!
Graduate
of the Year
STEPHANIE SMITH
Stephanie had lost her mom, had been unemployed for five years, and was
raising her three children as a single mom. Upon referral of the Department of
Social Services, she entered Goodwill’s SET (Supplemental Employment &
Training) program and trained in both Donated Goods Processing and in our
Contracts Division.
After only two months in the program, Stephanie’s job developer at Goodwill
suggested she apply for a position at a newly opened franchise restaurant that
was looking for a delivery person. Stephanie got the position at Roly Poly and
quickly set out to learn all the operations of the business. “She is flexible and
can do just about anything,” says her employer.
Stephanie works a steady 30 hours per week at Roly Poly and has received
several raises based on her job performance. She has become responsible,
reliable and an excellent crew member for the business. She proudly says,
“Because of Goodwill, I have a job I love and am able to support myself and
my family.”
PERSONS WITH VOCATIONAL BARRIERS
participated in Goodwill employment programs and services
PERSONS WHO WERE FORMERLY JOBLESS
were placed in competitive employment with
Western New York businesses
UNITED STATES VETERANS
received employment and support services
PERSONS
were enrolled in General Education Diploma (GED) instruction.
Graduate
of the Year
JAMES HYSHAW
James’s goal was to work in the Electronics field. He completed the required
training through ACCES-VR’s Adult Learning Center and earned his certificate.
But on the same day, he received a phone call that a donor kidney had been
located for him and that he would be undergoing his second kidney transplant.
With his health the priority, James put his employment goals on hold. When his
physical condition prevented him from pursuing his chosen career, he was
referred to Goodwill for vocational evaluation to determine other career options.
James found he enjoyed, and was good at, retail operations and completed a
60 day training program at Goodwill’s Buffalo store where his hard work and
customer service skills were definitely recognized.
James was hired as a Goodwill sales associate and continued to impress
customers, staff and co-workers with his work ethic - and management took
notice. He was promoted to the managerial third key position that he holds today.
James says, “I work hard and stick to the rules.” And he does, with his wonderful
personality, prompting a customer to write saying, ”James is by far the best store
associate I have ever met.”
WOMEN ARE FOCUS OF BEYOND JOBS GRANT
Funded by The Walmart Foundation and administered by Goodwill, the
BEYOND JOBS program connects women with the tools they need to
advance their careers, succeed in the workforce, and achieve personal
and career goals.
OPERATION GOODJOBS SUPPORTS VETS WITH ENHANCED SERVICES
Goodwill was awarded a three year grant from The Walmart Foundation
via Goodwill Industries International to provide enhanced job placement
services for veterans. Program services place emphasis on job retention and
on obtaining job-specific skills.
INCREASED PARTNERSHIPS WITH AREA AGENCIES
ARE PREPARING GOODWILL CLIENTS FOR HEALTH CARE JOBS
Certifications obtained by Goodwill clients include Home Health Aid (HHA)
and Personal Care Aid (PCA) qualifications.
Graduate
of the Year
DAVID BROWN
David was accustomed to working. He had been at a long term position before
a medical setback stopped him in his tracks.
When he was ready to re-enter the workforce, David was referred to Goodwill’s
Work Readiness program where he was the definition of “perpetual motion”
and thoroughly impressed his supervisor in the maintenance department by
being “driven and meticulous”. When the time came to look for competitive
employment, David was encouraged to apply at Roly Poly, a new franchise
restaurant in Buffalo that was looking for qualified help.
David landed a job at Roly Poly, where he has both kitchen and maintenance
responsibilities. Roly Poly owners state that he is “always on time”. In fact, he
is always early and has never missed a day of work! David is also always
happy, with a smile that can melt your heart.
David states, “I love everything about my job, especially the people. We all
get along so well. I am thankful to Goodwill for helping me find this job.”
MILLION POUNDS OF GOODS DIVERTED FROM LANDFILLS IN 2013
MILLION PIECES OF CLOTHING & HOUSEHOLD GOODS DONATED IN 2013
GOODWILL ANNOUNCES THE WNY COALITION FOR DONATED GOODS (WNYCDG)
WHO WE ARE:


Goodwill of WNY, Salvation Army, Amvets, Hearts for the Homeless and the Buffalo City Mission
Organized in 2014 with the help of the New York State Textile Recycling Association and City of Buffalo
Recycling Department, supported by the City of Buffalo and Erie County; partially funded by New York State


Educate our community on environmental, social and economic benefits of recycling and donating goods
Encourage more donations of unwanted goods and provide easy access to local donation opportunities


WHAT WE DO:
DONATING TO WNYCDG “KEEPS IT LOCAL”
:
All proceeds from donated goods remain in Western New York to fund member agency programs and
services that feed, clothe, shelter, educate and employ needy individuals and assist struggling families
For more information about WNYCDG, please visit http://www.city-buffalo.com/reuse
DONATE STUFF. CREATE JOBS.
A new public service advertising (PSA) campaign launched
by Goodwill Industries International and the Ad Council to
inspire Americans to become job creators by donating to
Goodwill. TV, radio, print, outdoor and digital versions were
created pro bono by New York-based ad agency Saatchi &
Saatchi. See the animated “How We Do It” on Goodwill.org.
CUSTOMERS APPLAUD ‘TRANSFORMED’ GOODWILL STORES



In November 2013, Eric Mower & Associates lent creative expertise to transform our West Seneca store,
creating an exceptional experience for Goodwill’s shoppers
The remodeled store features a DIY area where customers can get ideas on giving new life to old clothing
or furniture and a “Local Goodness” section featuring locally made products for sale
Transformations of our Depew, Lockport, Hamburg and Clarence stores follow in 2014
Our new partnership with Décor Adventures provides do-it-yourself
inspiration and project directions for Goodwill shoppers. Be sure to
visit the dedicated DIY section at each of our transformed stores!
CUSTOMERS
SHOPPED AT OUR GOODWILL STORES IN 2013, RESULTING IN
TRANSACTIONS
WHICH CONTRIBUTED TOWARD A TOTAL OF
EARNED
BY OUR RETAIL, RECYCLING AND SALVAGE OPERATIONS…AN INCREASE OF 18% OVER 2012
ISO
9001: 2008 CERTIFIED
WE MEET THE GLOBAL BENCHMARK FOR QUALITY MANAGEMENT.
WE STRIVE TO MEET AND EXCEED OUR QUALITY STANDARDS
EVERY DAY, ON EVERY JOB.
Our workforce doubled in size last year
as we welcomed
60 new contract workers from Phoenix Frontier…
...and we proudly welcomed
these Phoenix customers to our Goodwill family:
FREY PRODUCTS
OCELLO/3M
TRIAD MARKETING
SOLUTIONS GROUP
Achiever
of the Year
RONALD WILSON
As a young adult, Ron worked at the Bethlehem Steel plant. When it closed,
he became a maintenance worker and a porter before he decided to retire.
After his retirement, Ron felt he still needed to “keep busy”. That’s when he
began to work at Phoenix Frontier doing light assembly work. When Phoenix
Frontier closed, Ron came to Goodwill, where he is now employed in the
Contracts division performing assembly work for Lansky Sharpeners, one
of Goodwill’s business contracts.
Ron is described by his supervisors as “an exemplary worker”; he is
dependable, at work every day, and meticulous about his work, always
performing his job duties to the best of his ability. Ron is always lending a
hand without being asked and will always be the one to jump in and do
whatever needs to be done without a complaint.
When asked about his job, Ron says with a smile, “It’s a good job. I like it.
And it’s good to work with nice people.” We think Ron is one of the nicest
people we know! It is a pleasure to have him working with us.
LANSKY SHARPENERS
M&T BANK
PURE AIR TECHNOLOGIES
POLY LAM PRODUCTS
LAST YEAR, WE ACQUIRED ADDITIONAL WORK
FROM THESE GREAT CUSTOMERS:
TMP TECHNOLOGIES - processing, packaging
TRS PACKAGING - shrink wrapping
…AND WE WERE PRIVILEGED TO CONTINUE AS PARTNERS
WITH THESE LONG-STANDING GOODWILL CUSTOMERS:
AURUBIS - light industrial production: steel cutting
CENTRI-SOURCE/ZENGER GROUP - collating
CURBELL MEDICAL - device soldering
TCH INC. - assembly
NATIONAL FUEL - order fulfillment
SAFETEC OF AMERICA - product packaging and kit assembly
WORLDWIDE PROTECTIVE PRODUCTS - parts inspection, processing, packaging
Achiever
PA
of the Year
PAUL DELMONTE
Paul lost his vision at an early age but that has never stopped him from pursuing his
goals. You will see him - with his guide dog Ritz working right alongside - in Goodwill’s
Contracts area.
Paul placed education as a top priority, receiving an Associate’s Degree in Business
Administration from NCCC and his Bachelor of Science degree in Food Systems
Management from Buffalo State College. Unemployed after graduation, he turned to
a job coach at Phoenix Frontier for help finding outside employment, and then became
employed in the Contracts department at Phoenix. When Phoenix closed in August 2013,
Paul came to Goodwill where he works for a variety of commercial customers doing
packaging and assembly work. He is currently working on a job for TRS Packaging, the
contract manufacturer for Proctor & Gamble’s, Mr. Clean Magic Eraser.
In January Paul underwent a kidney transplant and really appreciates the concern shown
to him and flexibility his job provided. “Everyone told me my health was most important.
I love that,” Paul said.
When asked about Ritz, Paul says, “Everyone says “Good Morning” to Ritz before they
say it to me! If he’s not here, I’m asked, “Where’s Ritz?”
1280 MAIN STREET
FLOOR 2
BUFFALO, NEW YORK 14209
716-898-0110
WWW.VOCWNY.ORG
ONSITE SERVICES
 Accredited Benefits Counseling
 Case Management Services
 Educational & Employment Services
 Outreach & Intake Operations
 Financial Counseling, Housing & Emergency Services
 Peer Mentoring Services
 Legal Services & Veterans Treatment Court
 Women’s & Family Services
 Readjustment Counseling Services
ONSITE/FORMALIZED SERVICE PROVIDERS
 Belmont Housing Resources for WNY
 Better Business Bureau
 Buffalo/Niagara Veterans Treatment Court
 CASH Coalition (Financial Counseling)
 Chautauqua Opportunities Center
 Child and Family Services
 Compeer/Vet2Vet
 Consumer Credit Counseling
 Daemen College
 D’Youville College
 Erie Community College
 Erie County Veteran Services Agency
 Erie County Department of
Social Services
 Erie County Department of Mental Health
 Genesee Veteran’s Support Network
 Goodwill Industries of WNY
 Medaille College
 Mental Health Association of Erie County
 NYS Department of Labor
 NYS Department of Veterans Affairs
 NYS Division of Veterans Services Agency
 Statler Center
 SUNY Buffalo State
 Trocaire College
 VA Healthcare for Homeless Vets
 VA WNY Medical Center
 WNY Veterans Housing Coalition
 Wounded Warrior Project
VOC HIGHLIGHTS
From its opening in April 2013 through December 2013, the VOC proudly served
782 U.S. Veterans and their family members:
338 utilized Accredited Benefits Counseling 343 received Housing Services
270 received Employment Counseling 156 utilized Legal Services
59 utilized Educational Resources 50 received Financial Counseling
41 received Readjustment Counseling 18 received Peer Mentoring Services
78 Veteran families
were served through Supportive Services for Veteran Families,
a federally-funded rapid rehousing program, through partnerships
with Rochester Veterans Outreach Center and the PathStone Corporation.
250 Veterans and family members
took part in dozens of events through PFC Dwyer Peer-to-Peer Support,
a state and county Office of Mental Health program.
We bale and market clothing for the Mission’s thrift store, and
collaborate with the Mission and Computers for Children to provide
additional sales outlets for refurbished computer equipment.
Since 2007, Goodwill crews have performed landscaping, housekeeping and recycling
duties at various sites within the expanding Campus.
The Division has co-located staff and resources with
us since 2002 and now delivers 3 GED classes onsite,
accommodating clients at all education levels.
Colvin Cleaners is an ongoing provider of donated
goods to Goodwill. We are proud to be a supporter of
their annual “Gowns 4 Proms” promotion.
We are helping CFC increase access to essential technology
for low-income students and families, by selling its refurbished
desktops and laptops in our Goodwill stores.
Since 2002, the Erie County Department of Social Services (ECDSS)
has collaborated with us on workforce initiatives designed to eliminate
client reliance on public assistance benefits. Currently, we provide
Subsidized Work Experience opportunities, case management and job
placement services.
The Food Bank has operated a full-service food pantry onsite
at our William Street headquarters since 2005.
The Learning Disabilities Association of WNY (LDA) has co-located with us since
2005, screening clients for undiagnosed learning and/or physical disabilities
and providing linkage to state supports that facilitate independence. LDA also
conducts a pre-GED prep class onsite.
The Team traverses WNY to assess communities’ needs, raise awareness of available
services and provide linkage for persons with limited access. Our headquarters has been
“home base” for the Team since its founding in 2008.
SUPPORTIVE SERVICES CORPORATION
We are a training site for SSC clients, who are individuals over 55 years of age.
Upon completion of Goodwill training, they are assisted by SSC staff
in securing permanent community employment.
The UWBEC has provided critical financial support to our agency
since 1992. We have been a UW member since 1933.
The WNYVHC supports our Veterans’ programs with housing resources
and was our founding partner in the Veterans’ One-stop Center.
Graduate of the Year
WILLIE SMITH
Willie trained through Goodwill’s Work Readiness Program and found that he
enjoyed working in the janitorial field. During training, he did everything expected
of him - and more!
Willie had previously only worked part-time; now he was looking for a full-time
position. When Goodwill launched its new Janitorial Services division, Willie got
more than a full-time position. He was hired as Goodwill’s Janitorial Mobile Crew
Supervisor! Willie’s hard work and gentle, kind personality have earned him the
respect of Goodwill staff and his co-workers alike.
Willie is very appreciative of the opportunity that has been given to him. “I got more
than I expected by coming to Goodwill. People have shown me a lot of love and
I appreciate all that has been done for me. I got a position I never expected,
and am happy to be here every day.”
We’re happy you’re here too, Willie.
Graduate
of the Year
CHAD FORESTER
Chad Forester had lost his job. The dad of nine children ranging from 6 to 21
needed help and support for himself and his family when the Department of
Social Services referred him to Goodwill. He started in the Donated Goods
division on the dock processing goods. At the same time, he began taking
classes at Goodwill to complete his GED.
Then Chad and his wife received devastating news that put his educational
goals on hold. His five-year old daughter was diagnosed with brain cancer.
Chad decided to work the dock full-time. He appreciated the support and
scheduling flexibility Goodwill provided, and quickly became a true team player
with a wonderful attitude who is liked by all.
Chad says, “Coming to Goodwill was meant to be. They worked with me,
helped me with my family issues and were really understanding of my
situation.” He also credits his mom who taught him that “you always have to
get back up and do whatever you have to do when life hands you issues.”
We are thrilled to report that Chad’s daughter, now six, is in remission.
Chad plans to continue working on his educational goals.
ROGER J. HOFFMAN ................................................... CHAIRMAN
GREGORY DANN STEVENS ................................ VICE CHAIRMAN
MICHAEL R. SPYCHALA ......................... SECRETARY/TREASURER
THOMAS J. LYNCH ............................................. PRESIDENT/CEO
MARTHA M. ANDERSON*
SEAN P. KEENAN
KATHLEEN S. NESPER
GINA M. BENNETT
MICHAEL W. LAIPPLE*
CHARLES P. PEZZINO
MARK P. COLLARD
WILLIAM L. LUNNEY, JR.*
FRANK C. POLKOWSKI
ROBERT D. ECK
JAMES W. LAVERSA, JR
JOHN A. POLVINO
RONALD FERRI
DONALD MAULUCCI
CARL P. SPEZIO*
TERRENCE M. GILBRIDE*
BRITTA L. MCKENNA
EDWARD F. WALSH, JR.*
SANDRA L. GINGERICH
JOSEPH P. MCNAMARA
ALBERT J. WRIGHT, III*
WILLIAM J. JONES
JOSEPH W. MINER
JOHN C. WRIGHT
WILLIAM L. JOYCE*
*Chairman Emeritus
DAVID M. ZEBRO*
*Chairman Emeritus
www.goodwillwny.org
GOODWILL INDUSTRIES OF WESTERN NEW YORK, INC.
1119 William Street
Buffalo, New York 14206
716-854-3494