0508 CA Stylist.indd - Stylist and Salon Newspapers
Transcription
0508 CA Stylist.indd - Stylist and Salon Newspapers
California Stylist & Salon Volume XII, Number 12, Issue 144 May 2008 Published monthly by Holland Graphics, Inc. 1750 SW Skyline Blvd., Suite 24 Portland OR 97221 Toll-free (888) 297-7010 or (503) 297-7010 Fax (503) 297-7022 E-mail: [email protected] Web site: www.californiastylist.com Publisher Managing Editor Copy Editor Production Manager Advertising Director Art Director Classified Sales Linda Holland Lisa Kind James Giddings Joel Holland Marcy Avenson Erica Gibson Kelly Smith Contributing Writers: Judy Culp, Joe Howe, Vicki Peters, Shannon Wells, Marco Pelusi, Hannah Mayo, Kerrin Delaney, Mike Nave, Wayne Grund, Lesley Bride, Gordon Miller, Mandy Zelinka, Christopher Campbell California Board of Barbering and Cosmetology Jerry Tyler, California Board President CALIFORNIA STYLIST & SALON is mailed free of charge to licensed salons and barbershops and beauty schools in California. Circulation is restricted to members of the beauty and barber profession, its suppliers and students. CONTRIBUTIONS OF PHOTOS, ARTICLES, etc., are welcome. Payment offered only when arrangements are made in writing in advance with the editor/ publisher. ALL MATERIAL COPYRIGHT 2008 by Holland Graphics, Inc. and/or the bylined authors or photographers. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form, or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the publisher. OPINIONS AND ENDORSEMENTS herein are the sole responsibility of the writers or advertisers and do not necessarily represent the opinions of the publisher or the State Boards of each state. Publication of advertising contained herein does not constitute endorsement. Columns are the opinions of the writers and not those of the publisher. California Stylist & Salon assumes no responsibility for the claims of any advertiser in their paid advertising nor in the promotional material they provide either orally or in writing. Advertising does not imply that the paper will provide any editorial coverage, photos, calendar mention, or any other space or consideration other than actual space purchased. All advertising must be paid in advance of publication in lieu of prior arrangements. Invoices paid after terms will be subject to a 2.5% per month service charge. Delinquent invoices may be subject to a handling fee of 25%. Published rates are net. Agencies add 15% for gross cost. No Agency discounts. In the event a suit or action is brought to collect amounts due California Stylist & Salon shall be entitled to recover attorney fees and costs incurred. ADDITIONAL OR OUT-OF-STATE SUBSCRIPTIONS: For a one year subscription, send name, address and zip with check for $20 payable to HOLLAND GRAPHICS, INC. to Subscriptions, California Stylist, 1750 SW Skyline Blvd., Suite 24, Portland, OR 97221. Address changes require old mailing label. | MAY 2008 | CALIFORNIA STYLIST & SALON George Riley 1-800-303-3630 Professional Beauty Centers www.georgerileyspbc.com Luxury Collection Pearl Prescriptives Salon Intro Unit $7.50 includes 6 - 350 ml/12 oz White Tea Sulfate Free Restorative Shampoo 6 - 150 ml/5 oz White Tea Restorative Conditioner 6 - 150 ml/net wt 5.1 oz White Tea Leave-in Miracle Foam 6 - 150 ml/5 oz White Tea Magical Serum 6 - 44 g/net wt 1.55 oz White Tea Satin Paste 6 - 44 g/net wt 1.55 oz White Tea Velvet Molding Gloss 6 - 265 ml/net wt 8 oz White Tea Embrace Luxury Hold Spray 3 - 250 ml/8.5 oz White Tea 5% Panthenol Treatment 3 - 80 ml/2.7 oz White Tea Panthenol EDA Creme 3 - 250 ml/8.5 oz White Tea Hydrating Lotion 1 - 950 ml/32 oz White Tea Sulfate Free O2 Originals Electronic Haircolour Scale PURCHASE Any Pearl Prescriptives 350 ml/12 oz Shampoo & 250 ml/8.5 oz Conditioner Combo CHOOSE FROM • moisture • structure • color care • smoothing • clearifying • curl energizing salon value $10.50 PURCHASE Any O2 Originals 350 ml/12 oz Shampoo & 250 ml/8.5 oz Conditioner Combo CHOOSE FROM • hydrating • texturizing $7.50 salon value $10.50 Blazing PURCHASE Blazing Color Extending Hair Care 350 ml/12 oz Shampoo & 250 ml/8.5 oz Conditioner Combo $7.50 Purchase: 12 - 60 ml/net wt 2.05 oz True Integrity Opalescent Colour Creme Restorative Shampoo with pump 1 - 950 ml/32 oz White Tea Restorative Conditioner with pump 3 - White Tea Cube Displays 1 - White Tea Product Brochure $395.00 salon value $498.50 True Integrity Opalescent Colour Creme $66.00 Receive 1 - Scruples Electronic Haircolour Scale Mini Kit $4.95 includes 2 - 60 ml/net wt 2.05 oz True Integrity Opalescent Colour Creme 6NW - Dark Neutral Warm Blonde 6RR - Dark Red Red Blonde 1 - 250 ml/8.5 oz Pure Oxi 10 VolumeCreme Developer 1 - True Integrity Quick Reference Wall Chart salon value $40.00 TOTAL PROMOTION $70.95 salon value $106.00 $9.95 salon value $17.50 salon value $17.50 Repair & Style Promo 1 - 911 Emergency Pak 8.4 oz. Tube 1 - Freeze It Spray 1 - Texture Mud 1 - Hi Shine 1 - Instant Replay Gel Technica Counter Display Promo 1 - Counter Display 3 - Brushes (same style as TEB-02) 3 - Brushes (TEB-04) 3 - Brushes (TEB-09) 3 - Brushes (TEB-11) $99.00 Value $146.60 $20.00 Value $33.74 911 or Hinoki - Trio Liter Deal A great way to try Hayashi’s Purify Shampoo 1 - 911 Shampoo 32.5 oz. 1 - 911 Emergency Pak 32.5 oz 1 - Purifying Shampoo 32.5 oz 1 - Hinoki Shampoo 32.5 oz. 1 - Hinoki Conditioner 32.5 oz. 1 - Purify Shampoo 32.5 oz. Value $49.95 Value $35.24 $30.00 $22.00 Diversifying Your Clientele In this issue... 9 Beauty Business Buzz Presenting beauty services to the male market is taking on a completely new significance. Beauty businesses are going the extra mile to accommodate the previously untapped marketing of male patrons. Shannon Wells explains why men are important to your bottom line. the Top 14 Off In the beauty industry, one of the most important factors to being successful is to have a diversity in your talents. Joe Howe explains why as a new stylist especially, it’s important to appeal to a broad spectrum of individuals in order to build your client base. 20 Mane Objective You owe it to yourself, and to everyone, to find and harness your passion for your hairdressing career. Marco Pelusi tells about how his passion started, and hopes it will spark this passion within your own hairdressing career. Growing Your Male Clientele . . . . 6 From the Editor Lisa Kind Summer Show Preview. . . . . . . . 8 The Nail Extension . . . . . . . . . . .10 The Haircolor Dualist . . . . . . . . .11 Marketing Solutions. . . . . . . . . .12 NCA Report . . . . . . . . . . . . . . .16 Esthetic Endeavors . . . . . . . . . .16 Multiculturalism . . . . . . . . . . . .18 Industry Insider. . . . . . . . . . . . .19 Achieve Unusual Success . . . . . .20 California Board News . . . . . . . .21 Classifieds . . . . . . . . . . . . . .22-25 Calendar . . . . . . . . . . . . . . . . .26 What’s New in the Market . . . . . .27 On the cover... Photo Courtesy of JOHNNY B Photography: Ralph Renteria Grooming: Jose Reyes for Johnny B. If you could flip a switch and earn more money every day, would you do it? May’s issue of the Stylist shows you how market diversity can do just that. Does your salon mostly cater to women? Are you missing the boat (and a good source of revenue) because you aren’t expanding your clientele to include a wide demographic of clients? What about men, children and an aging clientele? How can you flip that switch and have all kinds of people bringing you more money than you make now? On page 6 you will find our feature article about growing your male clientele. In it, Christopher Campbell reminds you that men and women are different, and outlines how you can utilize that knowledge to bring more men into your salons. While you’re thinking about men, you might also consider marketing to the younger crowd. Hannah Mayo’s article Marketing to Kids and Teens reminds us that kids are becoming aware of their personal style at much younger ages than in the past. She tells you how your salon can cash in on this trend. The article is on page 12. On the subject of expanding your marketing, what tips might estheticians need for their specific segment of the industry? While there are mainstay groups within the population who provide a majority of your income, there are other groups to market to in order to round out that income. Judith Culp’s article on page 16 takes you through a few keen insights on motivating these other groups to come in through your doors. It is also important to remember the factors that shape the populations in your market. With the excellent medical technology we have today, people are living longer, which means the number of mature people in our society is growing. This month, Vicki Peters reminds you to cater to their needs -- and how doing so can help you treat all of your clients better. Look for that on page 10. Whether they are young or old, did you realize there are ways to market to men beyond cars, cleavage and sports? Look for the fun and insightful article by Shannon Wells on page 9 that shows you subtle ways to market to men to meet their need for masculinity. She mentions a less subtle way as well -- how to advertise to men through their women. It’s a good read. When it comes to men, how many of them ask you to color their hair? As you come to page 14, take a look at Joe Howe’s article. He shows you how your focus on diversifying can help you capture new business, while reminding you of the wisdom of allowing color clients to advance their color needs organically over time, whether they are women or men. And one last thing, don’t forget that the deadline for the 2008 Cover Contest is this month, on May 12. Make sure to visit www.stylistnewspapers.com or e-mail me at [email protected] for full details, and get those entries in! Kyle Mathis Hairdressing Opens in Santa Monica Veteran industry hairstylist, Kyle Mathis, recently opened the doors to Kyle Mathis Hairdressing in Santa Monica, California. Located just steps from the Pacific Ocean and the Third Street Promenade; the new salon provides quality hairstyling and a soothing experience. Mathis has been styling hair since 1994. With stops at Tony & Guy, the Elizabeth Arden Red Door Spa and José Eber in Dallas, Texas, Mathis moved to Los Angeles at the age of 32. “I personally specialize in edgier, sophisticated dry cuts,” Mathis continued. “You wear your hair dry so it makes sense to cut it dry. It’s like chipping away at a sculpture until you get a masterpiece.” The ultimate goal for Mathis is to open several other salon locations and eventually introduce his own green product line. Even more important to him is to provide an environment where his styling team is eager to come to work and is rewarded for their experience both professionally and personally. For more information, visit www.kylemathishairdressing.com. 4 | MAY 2008 | CALIFORNIA STYLIST & SALON ISSE08_CAstylist_thanks.indd 2 4/1/08 12:14:47 PM Men Welcome! Growing your Male Clientele List By Christopher Campbell Men and women are different. While that statement isn’t very original, it is an important factor to consider when building your male client business. Men have different wants and needs than your female clients, and successfully addressing them can make your salon the go-to place for guys. The first factor to understand is men are most likely not comfortable coming in to begin with. Generally, men haven’t had the same exposure to information and techniques for caring for themselves women have had. Women have learned from friends, relatives and the media how to make informed decisions on what will aid them in looking their best. Men, on the other hand, were lucky if their father taught them to shave. This is especially true of more mature clients. As a salon professional, you have an incredible opportunity to affect this type of client and the way he perceives grooming and personal care. You can make male clients more comfortable in your salon in much the same way as in your home. Greet him warmly and make no issue that a man has walked through the door. If you greet him with a Specialized Websites for the Beauty Professional � Salon, Spa & School Websites � Single Operator Websites � Sell Gift Certificates Online � Logo Design � Email Marketing The user friendly editing tools allow you to update and maintain your own website saving both time and money. CALL NOW! 25% OFF ALL WEBSITE PACKAGES (offer ends May 31) Office � 406.493.0082 Email � [email protected] Visit ProStylist.net for more information. | MAY 2008 | CALIFORNIA STYLIST & SALON look of surprise, he’s going to feel as if he has walked through the wrong doorway. Does the layout of your salon make your male clientele feel welcome? What magazines are in the waiting area for your male clients? What music is playing, if any, and is it gender neutral? Are there male images on the walls as well as female? These are all visual cues that tell a visitor whether the space was meant for them. The next area of opportunity for catering to male clientele is at the shampoo bowl. Do you have a men-specific brand of shampoo on your back bar? Besides being conscious of these client specific needs, using products on the back bar is the first step in retailing. While shampooing and prepping him for service, explain to him what you are doing and why it is important. Never assume he’s learned this information elsewhere. After you’ve prepped the client, do you wrap his head in a towel and parade him through the salon? How would the other men in your life feel about you treating them this way? Men generally see getting a haircut as a maintenance job, not any kind of reward. They aren’t looking to be on display by being marched through the salon, or by being placed in the window for the world to watch their vanity in action. Be kind, and place him at the back of the salon where prying eyes are less likely to make him feel uncomfortable. Once that male client is in your chair, what are you putting around his neck? Some guys aren’t going to know that the stains on the towel you just wrapped around his neck are hair color. And what about that leopard-pattern cutting cape you’re using? How manly is that? It is always important to be conscious of a man’s personal sense of masculinity. You would never want inadvertently to embarrass a guest in your home, and they aren’t paying you for your time. A more gender-neutral or even masculine cutting cape shows that you have planned for your guest. Photo Courtesy of Gym Grooming Next is the consultation. Ask him what products he’s been using, and give him your honest, professional assessment of them. When you go to a trained professional whose services include a consultation, you expect to receive the full benefit of their knowledge and experience. How would you feel if the mechanic working on your car only told you about some of the things wrong with your car? What if your doctor talked to you only about subjects with which he felt comfortable? For men, talk in terms of maintenance and upkeep. Refer to the liquid tools (not products) they are going to use to maintain (not enhance) their image (not style). It isn’t about what they use to make their hair pretty. Help them understand that professional salon products are made of superior ingredients and formulas. Also help your male clients make the connection that proper care and maintenance of their hair will help them keep it, if hair loss or damage is a concern for them. Your duty as a trained professional is to share with your clients all that you know. Explaining that professional grade products, used properly, can aid in hair retention and help improve their image will win you loyal clients every time. Chris Campbell is President of Christopher Philip Ltd. makers of Gym Grooming products. For more information visit www.gymgrooming.com or call 1-888-205-3355 . The Challenges of Marketing to Children and Men By Mandy Zelinka It’s easy to market to only a single, highdemand sector of the population. However, the benefits of advertising to an expanded audience are many. So let’s start at the beginning. Why market to children? They potentially scream, they squirm, you can’t charge enough, the list goes on. A positive way to advertise to clients is to open with “we love well behaved children.” This way, you aren’t alienating anyone, while still making your need for peace in the salon a priority. But there is more. Children are one of the greatest forms of advertisement you can have as a stylist. Children are cute by design, made only cuter by a great cut. I can’t tell you how many clients will come to you because not only did they like their girlfriend’s hair, but also their child’s haircut made their final decision to switch stylists an easy one. Sure, you can charge more for kids if you so choose, but I believe the opportunity outweighs the potential for disaster. You can keep child prices low to attract parents and their friends. Moreover, the best part about this whole process is they grow up to be fullprice paying adolescents and adults. Men, on the other hand, are a tricky target market in the beauty industry. Many salons focus more on their female clientele, and for good reasons: word of mouth references, frequent color upkeep and ease of product add-ons. However, no salon would be wise to ignore a whole sector of potential income. Perhaps focus your next marketing campaign on male style needs. A perfect example of well-executed marketing to men would be HairM for men, located in Portland, Oregon. They offer attractive women, beer, sports and massage. Men flock to this salon for its lack of pretension. Although many full service salons would not want to switch to such a niche market, they could add a few simple male elements. One such example would be stocking Sports Illustrated or ESPN Magazine in your waiting area, or offering beer in addition to wine choices for client beverages. Also, consider the entire sensory experience of salon going. “Men are sold off of experience. If they like something, they are going to buy it. This is where they make 90 percent of their purchases,” says Jill Montchalin, of Cosmoprof. Find ways to help the clients feel at ease and less stressed so their memories of your salon are entirely positive. continued on page 11 CALIFORNIA STYLIST & SALON | MAY 2008 | Summer Show Preview ABCH Energizing Summit June 1-2, 2008 Los Angeles, California www.haircolorist.com ABCH Energizing Summit, sponsored by the American Board of Certified Haircolorists, will be held at the Marriott Hotel in L.A. It will feature 44 educators and 155 individual classes, 37 of which will be hands-on. They will cover the entire spectrum of haircolor subjects and will include custom mannequins for each class. There will also be classes to aid in passing the American Board of Certified Haircolorists Examination. Premiere Orlando Beauty Show June 1-2, 2008 Orlando, Florida www.premiereorlandoshow.biz 800-335-7469 The Premiere Orlando Beauty Show will be held at the Orlando/Orange County Convention Center. It will feature hair education and technical flair on the main stage. It will also include specialized in-depth color training and education on nails, make-up, skin care, massage and more. International Education will also be included, with a variety of classes to be taught in Portuguese, Spanish and Vietnamese. International Beauty Show Las Vegas June 28-30, 2008 Las Vegas, Nevada www.ibslasvegas.com | 800-496-9861 The International Beauty Show Las Vegas will be held at the Las Vegas Convention Center and it will foster artistic, personal and professional growth opportunities for the salon community. This big event will include more than 200 suppliers, expanded educational opportunities, energizing and inspiring Main Stage performances and exciting nail competitions. International Esthetics, Cosmetics and Spa Conference June 28-30, 2008 Las Vegas, Nevada www.iecscs.com | 800-498-6984 The International Esthetics, Cosmetics and Spa Conference will be held at the Las Vegas Convention Center. The show will include products from more than 650 skincare and wellness companies and a program with more than 200 free classes, including General Session, Spa Business Track, Makeup Track, Wellness Track and Manufacturer Classes. Paid Education includes Medical Spa MD Procedures, Medical Spa Business Conference, Your Profitable American Spa, Advanced Education Workshops and CIDESCO Workshops. | MAY 2008 | CALIFORNIA STYLIST & SALON Cosmoprof North America July 13-15, 2008 Las Vegas, Nevada www.cosmoprofnorthamerica.com Cosmoprof North America will be held at the Mandalay Bay Resort and Casino. The show strives to be the premier business-tobusiness beauty event in North America with its product categories covering the entire spectrum of the beauty industry. However, this is not a traditional hair show, and is targeted toward salon and spa owners and managers, rather than stylists and technicians. Education is not offered and cash-and-carry sales are not allowed. North American Hairstyling Awards July 13, 2008 Las Vegas, Nevada www.probeauty.org/naha The NAHA competition award ceremony will be held at the Mandalay Bay Resort and Casino to honor top hairstylists for their achievements. The Lifetime Achievement Award winner, Hall of Leaders inductee and winners in 12 categories will all be honored at a gala evening filled with artistic spirit and visual collections. NCA SalonLife ’08 August 9-11, 2008 Rosemont, Illinois www.salon-life.com | 888-254-9810 This NCA event will be held at the Donald E. Stephens Convention Center, presented by the National Cosmetology Association. It is designed to connect like-minded salon professionals with one another and inspire their success in both their professional and personal lives, and will be interactive and educationally focused. The show will feature carefully selected exhibitors, outstanding education and a noise-controlled environment that’s conducive for conducting business and learning. Face and Body Spa and Healthy Aging Conference and Expo August 16-18, 2008 San Francisco, California www.faceandbody.com | 630-344-6023 The Face and Body Spa and Healthy Aging Conference and Expo will be held at Moscone Convention Center North. In a forum to connect spa professionals with their colleagues who serve the healthy aging, wellness, personal care, fitness, cosmetic and nutrition industries, attendees will include spa owners and managers, estheticians, massage therapists, medical therapists, plastic surgeons, dermatologists, and other medical professionals. It will include three days of product-neutral education. Beyond Cars, Cleavage, Sports— Appealing to the Male Audience Beauty Business Buzz Shannon Wells Times, they are a changing -- and presenting beauty services to the male market is taking on a completely new significance. Gone are the days when only the “metro sexual” male entered beauty salons and spas. Beauty businesses are going the extra mile to accommodate the previously untapped marketing of male patrons. Creating innovative attractors for men beyond the typical sex, sports and cars can distance you from the competition and distinguish you as the spot for quality male services. Why men are important: A recent study showed that 48 percent of men visit hair salons six to 10 times annually. Of that number, over 26 percent actually visited more than 10 times per year. That’s more often than the average woman does. Males typically have frequent maintenance haircuts to maintain their shorter lengths. This can add up to big revenue bucks for your business. Understanding what motivates men to visit a salon or spa can get you well on your way to developing marketing campaigns and promo- tions targeted at the very loyal male market. Getting men in the door: While it is impossible to lump all men in the same category, a few common denominators can drive most men to choose to visit a salon or spa. Beside the obvious motivation to look or feel good, here are some triggers that will have them beating down your door. Pleasing the fairer sex: Some men are motivated (sometimes even solely) by appeasing their spouse. How many men have you seen dragged into a salon or spa seemingly against their will? If a woman is convinced that what you have to offer will benefit their husband or boyfriend, they are very likely to recommend the service, perhaps vigorously, to the man they care about. Creating promotions geared toward your current female clientele for their men will drive male clients in to you business. Couples services work well too. Don’t stop at massages -- his and hers haircuts, pedicures and even highlights will give men a comrade as they venture into the world of beauty services. Tap into their completive nature. Competition is an underlying force for most men. The desire to get ahead in life drives many men in their work and personal lives. There are key words, phrases and feelings you can convey in your marketing that will evoke that competitive spirit. Here are a few concepts that work: “Get in, out and back in the game.” Efficient and time saving men’s haircuts. “Groomed guys get the sale.” Now offering “quality control” services to make sure you look your best. “She thinks dirt is cool outside, not cool under your nails.” We’ll have your hands looking as good as new with our Tough Guy nail restoration treatment. Notice, we did not mention the word “pedicure” in the last example. Sure, it’s what they’re getting, but I know many men that vow they will never get a pedicure. However, they may be willing to get their hands “restored.” After all, restoration is what you do to a truck. This is the type of thinking you want to promote to your male clients. By referring to your services according to these examples, they’ll hear they can gain time, get a promotion and impress their lady. How can they say no to that? Where’s your sense of adventure? Many people, including men, strive to live the good life, to see the world and experience adventure. These same factors can motivate a man to try your products and services. For many men, just entering a salon or spa is an adventure. Projecting the image that your salon provides adventure, prestige and luxury will itself motivate some men to try your services. These tips can help you get men in the door of your salon or spa. Afterward, your job is to keep them coming back. Most men are fiercely loyal once they’ve found a technician they trust. Knowing the factors that motivate men to use beauty services will get you on your way to building a new revenue stream for your business. One fun way to attract more male clients is to ask your current clients why they visit you. Start a campaign and you’ll be surprised by the answers. Use the information to get your piece of the booming male beauty industry. Shannon Wells is the Marketing Manager for Your Beauty Network, a beauty industry’s business support service. For more information on this topic or to find out how YBN can help you with your business call (866) 364-4926 or email [email protected]. HOT .ANOTECHNOLOGYÑ#ERAMICc)ONIC • • • • 100% Ceramic Ionic Nanotechnology 410º F Maximum Heat Built for Professional Use Ready in 6 seconds SMOOTH & SHINE in 6 sec. Salon Special $ 69.95 REGÑ$ FREE SHIPPING • ORDER NOW! 800.499.9504 • WWWVIVITONEBEAUTYCOM CALIFORNIA STYLIST & SALON | MAY 2008 | Considering the Special Needs of the Mature Clientele kinder and gentler on their thin skin. Consider using a gentle file when filing The Nail Extension their fingernails. Too coarse of a file may be Vicki Peters uncomfortable and too aggressive, and may shred their already dry, brittle nails. Buffing the top surface needs to be done gently as well, In keeping with this month’s theme on don’t over due it. Ridges can become thicker as mature clients, I reached out to a few friends you get older and they can stand to be buffed. who specialize in manicures and pedicures However, over buffing can thin them out too catering to mature clients. Manicures and much, so be careful. Use a soft buffer and do pedicures on someone older take a bit more not buff too fast as you can cause discomfort consideration to their needs, especially when with heat. health issues are involved. Most mature clients prefer shorter Client consultation is always important rounded nails. Others prefer pointed nails, but has an even bigger function in the case which is an old-fashioned style. Filing this of a mature client. We should always take the shape is usually done in from the sides of the time to do a consultation prior to starting free edge, which compromises strength -- be the service. Mature clients can be fragile and sure to explain this to their information can them. Round the nails give you a heads up on gently without taking issues. Knowing about Mature clients can be frag- off their sides. French circulatory, ambulatory, manicures are popular arthritis, diabetes and with mature clients and ile and their information pain issues are critical you need to have a stock in giving a manicure of “mature colors” on can give you a heads up or pedicure safely and hand such as mauve and enjoyably. Darlene Donovan on issues. Knowing about pinks. Toes may be a different story -- conserfrom New Hampshire vative clients may want says her older clients are circulatory, ambulatory, that French manicure between 62 and 85; most of them have arthritis arthritis, diabetes and pain on their fingernails but will throw caution to the and some severe joint with toe color. pain. When she begins issues are critical in giving windPenny Sadler assists the manicure service, her mature clients with she always asks if they a manicure or pedicure everything, sitting, are experiencing any getting up, putting on joint pain, so she can safely and enjoyably. or taking off their coat, massage them approprigreeting them at the ately. Many of us have door and walking them a lot of strength in our to the door when they leave. Most of these hands from working with them all day, so we people are in their 80s and above, but you need to be careful that the massage isn’t painful. Donovan uses slow and gentle movements wouldn’t know it as they are on the go, not sitting around in a nursing home. She feels she is with a lighter touch than normal so she does a little more cognizant of their age. Sadler said not bruise the skin. as she was writing this she realized it would Using a light touch with all your movebe a very positive thing if we treated everyone ments, even pushing the cuticles back, is who walked through our door this way. It critical, according to Penny Sadler from Ohio, shouldn’t just be for the older generation. who also has many mature clients. She always Building the fine touches of our salons asks if there are any changes in their health and services around our mature clients is a or medications, or if there is anything their wonderful gift to that section of our society. It doctor says they should not be doing before also makes us more aware of ways to take care she begins her service. of everyone we meet. Hopefully, the considerJennifer McCormick from Oregon ation these few stylists have shared with us will discounts her paraffin services for the elderly inspire us all to excel in catering to our mature and makes it part of the manicure because of clientele. the arthritis they may have. The warmth helps with arthritis and will help them relax a bit Vicki Peters is a 26 year veteran master nail tech, competition champion, more during the massage. McCormick also judge, international educator, author and manufacturer and serves on the Nail uses a sloughing style lotion to remove the Manufacturer Council. For more information visit www.vickipeters.com or dead skin instead of an abrasive because it is email her at [email protected]. 10 | MAY 2008 | CALIFORNIA STYLIST & SALON The Haircolor Dualist User How to Turn Her Into a Loyal Salon Client Part Three of Three By Lesley Bride, P&G Beauty, Hair Research Laboratories This month we finish up this series on your color clients. For detailed information previously featured on the salon-only color client and home-only color client, go to www.stylistnewspapers.com. Salons traditionally have held a negative attitude toward the home haircolor market, believing it takes business away from them. Now, consumer research from P&G Beauty clearly reveals that the psychographic (personality) and demographic (financial and lifestyle) differences between exclusively salon and exclusively home color users make it unlikely that either would switch their coloring regimen. However, there is a third category of haircolor user, discovered in a 2005 P&G Beauty Survey among 2,000 women aged 15-75. Some 65 percent of all those surveyed had colored their hair in the past 12 months. Of those that had colored their hair, 52 percent said they exclusively color their hair at home; 28 percent exclusively have their hair colored in a salon; and 20 percent fall into a very interesting category P&G Beauty calls the Dualist Color User. Why is this 20 percent of haircolor users important to the salon? The reason is that the dualist can increase a salon’s color business by increasing the frequency of their visits. They trust the salon professional’s skill and choose in-salon color when they want a dramatic color change or special process, especially highlights. They also choose to come for salon color to be pampered and for the convenience of combining cut-and-color appointments. Salons can encourage dualists to come in more often by stressing the lack of mess and the lack of worry about results when they rely on their salon professional. Both factors are often on the minds of dualists when they consider coloring their hair at home. The dualist is more likely interested in giving her hair a more dramatic and vibrant look than is either the salon-only user, who wants subtle results, or the home-only user, who primarily wants to cover her grey and have control over when she covers it. The dualist comes to the salon to change her look, to express her individuality, to experiment with her hair and have fun. Salon colorists need to prove to her that they know the latest color techniques and can mix a special formula just for her. They need to have photos of more fashion-forward color looks to entice her to come to the salon, rather than coloring at home. Some ways salons can entice the dualist to frequent the salon include offering special dual-service promotions and making recommendations on better base color for their skin tone. You might host special events in the salon that appeal to their lifestyle, provide the latest fashion information in your newsletter or on personal e-mail outreach. If she believes you and your salon staff really know about the latest high-fashion looks in haircolor, she’ll turn to you to get the looks she seeks. Advertising in local fashion media that appeal to this group can bring the salon more dualists more often. That’s good for the entire salon’s business. P&G Beauty further divides the dualists into three categories. The first are those who mostly color hair at home, occasionally at a salon. The second are those who color equally at home and at a salon. The final category are those who mostly have their hair colored at a salon, occasionally at home. Why do they go to the salon? Among those who mostly color at home, it’s all about the occasional opportunity for pampering. Those who mostly have their hair colored in a salon believe that the colorist will be more creative with highlights and brighter colors. They are likely to think that doing color at home is too tedious, except when necessary. Because salon haircolor is comparatively expensive compared to home color, many dualists will do it at home if they feel it is fine for their needs at the time. One big reason for this group to color at home is the convenience. They said things like “I couldn’t get into my stylist,” or “I had an event and needed my roots done.” Dualists are not likely to change their habits due to product technology, but rather by salons and individual stylists or colorists appealing to their financial and lifestyle needs. A stylist or colorist has a lot of room for recommendation with all of these haircolor users -- and that can lead to additional salon revenue. Just one-fourth of salon color users color their hair because their stylist recommended it. The numbers of recommendations fall dramatically for dualist or home color users. By appealing to the haircolor dualist -- stressing convenience, professional skill and creativity, giving advice and recommendations and offering promotional events that meet their specific needs, salons can build their business most easily among dualists. Marketing to Children and Men... continued from page 7 For example, males, as well as females, love an aromatic scalp massage at the shampoo bowl. They will feel relaxed, catered to and grateful that you spent extra time on them. This is also, of course, the perfect place to start retailing to clients. Use an aromatherapy product associated with a line you carry at your salon; not only will the salon smell inviting in general, your client will associate the pleasant scent with your salon. Finally, salons should remember that many women purchase products on behalf of the men in their lives. Marketing to men really starts, as with marketing to children, with women, the ones doing the household buying and scheduling. Next time you step behind your chair, a question you could easily ask is, “I would love to meet your boyfriend or husband; do you think he would ever come down and let me tend to his locks?” She probably won’t even notice your sneaky marketing, and will most likely think you are simply trying to ease her mind about her man’s style. You can suggest booking him when she is making her next appointment before she leaves. Men’s marketing is not difficult, but does take some forethought and planning. Make the best use of your resources by finding low and no-cost additions that can help provide the most inviting salon environment for both genders. The resulting positive word of mouth may surprise you. For information visit www.mandyzelinka.us or www.seventyseven.us Lesley Bride has been in Research and Development at P&G Beauty for over 12 years. She has expertise in hair science and works directly with formulation technologists to develop innovative hair care and color products. Bride leads a team that listens to woman’s needs, conducts laboratory experiments and evaluates thousands of prototypes every year. CALIFORNIA STYLIST & SALON | MAY 2008 | 11 Marketing to Kids and Teens How to Reach This Growing Market Marketing Solutions Hannah Mayo The age people become aware of their personal style is getting ever younger. How can we tap into this trend? Especially as young girls emulate their favorite Hollywood celebrities, the age they begin grooming regimens and beauty treatments lowers dramatically. Flooded with marketing and media messages their parents never heard growing up, kids today find more of an interest in salon and spa products and services. It’s not uncommon for kids as young as six to get mini-facials and manicures as kid’s specialty salons and day spas have become a growing part of the spa industry. Now more than ever, teens are subjected to pressure from the media to look and act more like adults. Furthermore, parents are willing to buy more luxuries for their kids because trends such as smaller family sizes, dual incomes and postponing childbearing until later in life means families have more disposable income. These two factors are the basic components behind the influx of increasingly younger clients receiving salon services. So how can we adjust to and capitalize on this change? Below are a few fun and creative ways to capture this exclusive clientele. Host spa parties. Try offering distinctively different salon and spa party packages for birthdays, holidays or any special occasion. Provide light refreshments, decorations, invitations, goody bags, a fashion show, music and movies -- this makes it easy on the parent and fun for the kids. Remember, you not only need to target the children but also the parent, as it is their income that makes these purchases. Some salons find these become their most popular services. It allows the children to have a great time, and their parents become the heroes of the day without even lifting a finger. Have annual or semi-annual fashion shows. These should generally coincide with the middle or end of the fall and spring seasons, just in time to showcase new fashion trends. Have your stylists volunteer to do hair and makeup for the event while also teaching participants about proper skincare and makeup application. This is not only fun, it is also a great way to expose your salon services and specialties to the local community. Sponsor school programs. Almost every school is looking for sponsors to help pay for extracurricular activities such as sports, dances and other school sponsored events. Rather 12 | MAY 2008 | CALIFORNIA STYLIST & SALON than asking for simple cash donations, these opportunities usually come in the form of advertising in the school newspaper, on book covers or on banners displayed in their sports facilities. Increased visibility is vital, so why not take advantage of these opportunities to help your community and your business. And remember, you expose parents to these sponsorships too. Offer discounted haircolor services to students. Teenagers make up the fastest growing segment of those receiving haircolor services. These services are also among the most expensive in your salon, so why not discount them 20 percent for teens? To compensate for the discount, send the students to your junior hairstylists, as the younger clientele may be less picky about their haircolor. Another benefit is your junior stylists may relate to their youthful character better than a more senior staff member might. Offer spa services specifically for preteens and teens. The skincare needs of a pre-teen differ from those of adults. If your salon offers spa services such as facials and body treatments, consider offering them specifically for teens, if you don’t already. Teen facials might include deep pore cleansing, exfoliation, gentle extractions and a soothing mask. Talk to your spa product service representative about treatments formulated for younger clients. If you are unable to offer a facial specifically formulated for teens, simply rename your basic moisturizing facial, while providing a special teen skincare consultation. Education needs to be an important feature when providing any service for teens, as they may be very new to them. Offer a free makeup application lesson with haircut and haircolor services. This will really help complete the salon look, and is a great opportunity to teach your younger clients about makeup application, while creating an opportunity for you to sell your retail products. The important thing is to teach them how to do it themselves rather than just applying the makeup for them. It is possible they have yet to be properly trained on application techniques and choosing colors that complement each other. They will appreciate the advice, and even if they don’t purchase makeup right there on the spot, each time they do their own makeup and utilize the tips they learned, your salon will stick out in their mind. Run a successful referral program. Hopefully, you already have some form of referral incentive program in place for your existing clients to refer their friends and family to your salon. Providing an incentive encourages the proliferation of the age-old word of mouth referral, which is one of the best ways to build your business. Most likely, your loyal teenage clients would be more than happy to refer their friends and family to your salon, especially if they have something to gain by doing so. Consider offering their newly referred friend a gift upon their first service such as travel size shampoo and conditioner Use gift cards as incentives. For teenagers, long gone are the days of holiday gifts that consist of macaroni, glitter and a little hot glue. Gift cards are here to stay and market research confirms this. Provide teens an incentive to give gift cards to their friends and family by giving them something extra. Make incentives work for you, rather than against you, by giving them an extra gift card, valued at 20 percent of the originally purchased gift card. Before dismissing this final suggestion, keep the following in mind. The value of the originally purchased gift card may cover only a portion of the redeemed services by their parents or friends. In addition, the teen will likely keep their freebie gift card for themselves, which also may cover only a portion of their redeemed services. This should help minimize any losses to your bottom line. Lastly, research shows that by the end of January, only 61 percent of holiday gift cards are redeemed, making heavy holiday sales a big help for your salon through the traditionally slow January and early February months. Create eye catching promotional materials. Young clientele have an on-thego mentality. When creating fliers, posters, advertisements and banners, remember to have a straight-to-the-point headline with minimal body copy. These kids and pre-teens don’t want to -- and won’t -- take the time to read more than a couple of lines. Use bright colors, contemporary designs and short headline phrases to grab their attention. Implementing just a few of these marketing tips will soon begin to build your teen clientele, while solidifying your future success as they grow older… and as they also become more financially independent. Hannah Mayo is a Marketing Coordinator at Marketing Solutions. For more information, contact Marketing Solutions at 703-359-6000, MktgSols@ MktgSols.com or visit www.MktgSols.com The Information Age Means Big Business for Salons and Spas Save Money! Inspiring Education Register before June 2nd at www.IBSlasvegas.com or 800-496-9861 Choose from more than 125 classes and seminars on a variety of topics and trends. Exciting and educational classes including: Expanded course offerings in 2008! By Lake Furney INTERNATIONAL BEAUTY SHOW Formerly Las Vegas Hair & Nail Conference June 28-30, 2008 Las Vegas Convention Center HAIR & STYLING CLASSES SALON MANAGEMENT CLASSES Gibson Era Collection — Gary Gerard, Gerard’s International Advanced Haircutting Seminars Success by Color — Jamie Klatt, Milady Certification Training — Biage, Keratin Complete Hair Therapy All The Rage with Color — ESBI Team Imagination 2008 — Fernando Salas, White Sands Design Techniques For Long Hair — Martin Parsons, Intermar Productions Clipper Cutting & Razor Cutting — Jim Jones, Eagle International Seminars Making Money With Hair Extensions — Sam Parker, Donna Bella Milan This Is One Hair & Nail Conference You Won’t Want To Miss! • More than 200 of the finest hair and nail suppliers • Energizing and inspiring Main Stage performances • Amazing competitions for nail technicians Exhibit Floor Highlights TOP NOTCH NAIL CLASSES The Hydration Therapy Anti-Aging Spa Manicure — Valerie Clark, Nail Tek New EZ Flow High Definition – Pink and White Acrylic — Allison Baker, EZ Flow Nail Art — Jayne Berger, Light Elegance Everything You Always Wanted to Know About Using an Electric File — Karen Mayer, Medicool Financial Statements: Know Your Numbers — Larry Kopsa, Kopsa Otte Employee vs Booth Renter: How do I Choose? 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Life by Design, Making the Changes You Need and Want — April Poster, Milady A Hairdresser’s Guide to Excellence – Personally, Professionally & Financially — Jon Gonzales, Hairdressers Career Development How to Create Balance in Life — Angel Haag, Primeco Consulting The Passionate Salon Professional — Joe Santy, Dennis Bernard Common Sense Sanitation for Nail Techs — Vicki Peters, Vicki Peters Products Relaxology Massage for Pedicures — Vickie Maher, Poshe’ The Art of Custom Blending: Complement & Camouflage — Kristina Baune, CND A complete schedule can be found at www.IBSlasvegas.com Nail Art Competitions Sponsored by Nailpro Fantasy Nail Art & Hand-painted Nail Art Novice & Veteran Presented by source code 108 Exciting Ma in The Information Age, defined largely by the internet: that mind boggling intraglobal connection and vast repository of the collective knowledge of the entire planet, is upon us. First, the Stone Age allowed mankind to begin using transportation (the wheel), and hunt more effectively, ensuring his survival. We continued to advance through the Bronze Age, the Iron Age, etc. Now, enter the Information Age. As with every age before it, the personal success of those living in this Information Age depends largely on their ability to adapt to, or more importantly, use the current tools of the day. What does all this have to do with you, the salon/spa owner? More than at any other time in history this Information Age, powered by the internet, provides a veritable treasure trove of unlimited sources of knowledge and education. Today, anyone with access to a computer can use these resources to turn a struggling salon into a cash machine. Education is a powerful tool for success in the world. While there are some salon owners who have gone to college and earned a business degree, the reality is that the vast majority of salon/spa owners are just people who turned a love for health/ beauty into a hopeful effort at doing it for a living. Even among college graduates, the real world often requires skills that weren’t taught in the classroom, and street smarts soon go to the head of the line for what makes a salon work. Knowledge of business growth and development strategies, as well as marketing and business operation become the prerequisites for just keeping a salon afloat, let alone making it profitable. That is precisely why the internet can be such a powerful tool. A few simple Google searches can bring you countless volumes of information about marketing, business growth, and running a business. Granted, walking out into the middle of the information super highway can be a little intimidating. Knowing which pieces of information to use and how to apply them to the business of salons and spas can be a daunting task to say the least. Thankfully, there is a growing trend of business-in-a-box approaches that put continued on page 26 Performances ge a St Martin Parsons Kim Vo Cirque du Soleil Milady Design Team Mike Karg Ticket Information: Advance Pricing (before June 2nd) One Day: $30 • Two Days: $60 • Three Days: $90 www.IBSlasvegas.com or 800-496-9861 Corporate Sponsor Co-located with LAS VEGAS CALIFORNIA STYLIST & SALON | MAY 2008 | 13 Client Diversity — Importance of a Wide Appeal Off The Top Joe Howe In the beauty industry, one of the most important factors to being successful is to have a diversity in your talents. As a new stylist especially, it’s important to appeal to a broad spectrum of individuals in order to build your client base. When you’re newer to the industry, you’re a bit hungrier than someone who may be seasoned in their career. Having a broader diversity in your talents makes you more marketable to an immediate client base and once your clientele is more stable, you can start to define a specialty. When I was new to the industry I realized not many people were comfortable doing longer hair and even more so, they hated doing formal occasion work. I set my sights on polishing my skills to capture that market and over the years have built a good reputation within my community for doing proms, weddings and other formal finish work. I wish I had the ability to track the amount of money I’ve made from other stylists handing me their formal work. A demographic often overlooked is the aging market. Perhaps it’s our youthful nd ema D r a l opu ed To P Extend e u r D e f Of I like to refer to as a try-on color. It helps to arrogance, thinking we’ll never get “that old,” ease a person’s mind knowing they are not but the truth is we will all be there someday. People are living longer. Science is attempting committed to the service. However, I also explain to my client that if they enjoy the to develop new technology that might allow results of demi-permanent color, I can easily humans to exceed 150 years of age, for those who want to. However, as our clients become older their needs often change and so does our need to adapt to those ...one of the best changes. Several companies clients you can today offer anti-aging products that address capture is a client the physical changes in our bodies as we move who gets his or forward in life. Hair and skin often change in her hair colored. texture and appearance as we get older and a product that worked well for a client who was 45 may not work as flip it into a permanent color formula in the well at the age of 65. future. I’m not one to believe that any man or For men, I find most do not like to see the woman with grey hair needs to color it. In usual line of demarcation that is evident after fact, I think some people with grey hair look a few weeks from a color service. I find it stunning and it compliments their skin tone. most natural looking and comforting to them However, with that said, one of the best clients you can capture is a client who gets his to match their natural color level and comb the color through the grey areas of their hair. or her hair colored. This leaves behind a lot of the grey (or a little I’ve been doing hair for over 25 years and depending on how much you comb through) some of my clients have been with me for a but tones it down so that it’s not as heavy majority of that time. It’s interesting to see the progression of services that I once offered or apparent. The best part is that the line of demarcation is much more subtle as the hair to those clients as compared to what I’m grows in. offering today. For example, I have a client Other such amenities to take into whose hair I did for her wedding 18 years consideration within your salon to facilitate ago and I have been highlighting her hair an aging client base are the structural features for several years. What started as an accenof your salon and the products you carry. Do tuation to her look transformed itself into a you have a wheelchair ramp at your curbside camouflaging of her new grey hairs and then and handrails in your restroom? For most citmorphed itself into the necessity to cover ies, this is a required feature in construction, them up. We just recently started to do a full although some buildings are grandfathered in color service on her. and are therefore not required to comply with For most of us, this is probably the the Americans with Disabilities Act. natural progression of such a service. It’s rare The products on your shelves should also for someone with completely grey hair to reflect a welcome solution for aging clients. walk into a salon and suddenly decide today Color enhancing shampoos, make up geared is the day they’re going to start to color their toward different skin textures and promohair. Going from grey to colored hair is often tional material that make older clients feel too much of a transition. youthful and welcome are great additions to However, if I have a client who mentions that perhaps she is not happy about seeing the your reception area. Keep in mind that even your youngest grey come in, that is my opportunity to open client today in time will become a golden the conversation and offer services that will treasure. Our industry strives to serve the lead to coloring her hair. Few people like to needs of all clients, including those who have draw attention to the fact they have started been here long before us. to color their hair. Perhaps a good opening service to introduce them to color and hiding Joe Howe has been a licensed cosmetologist for 23 years and self employed those grey hairs would be a demi-permanent since 1987. He’s worked as a booth renter for the majority of his career and color or a low lighting that helps to blend out currently co-owns a booth rental salon in Maumee, Ohio. You can reach Joe via the grey. Demi-permanent colors are what email at [email protected] 14 | MAY 2008 | CALIFORNIA STYLIST & SALON INCLUDING AN ALL-NEW ONE-OF-A-KIND EXPO CHICAGO AUGUST 9–11, 2008 DONALD E. STEPHENS CONVENTION CENTER SalonLife’08 WWW.SALON-LIFE.COM conference&expo LIVE BEAUTY. FIND BALANCE. GROW YOUR BUSINESS. BEAUTY Vivienne Mackinder HairDesignerTV.com Martin Parsons Intermar Productions Lydia Sarfati Repêchage Platinum Sponsors: NCA_0300408_full_stylist.indd 1 BUSINESS BALANCE Robert Cromeans John Paul Mitchell Systems The Doves SPECIAL GUESTS Ann Mincey Keynote & Special Tribute Show Geno Stampora Amanda Gore Wella Professional Creative Consulting Winn Claybaugh Billy & Melissa Yamaguchi Masters, Paul Mitchell The School Gold Sponsors: Vidal Sassoon REDKEN 5th Avenue NYC Yamaguchi Salons and Spas Opening Speaker Mary Rector-Gable, Emcee behindthechair.com For Ticket Information: Log on: salon–life.com Call: 888.254.9810 Distributor Ticket Sales: Produced by: 4/16/08 9:39:29 AM Community Reaches Out to Beleaguered Stylist Appealing to a Diverse Market Esthetic Endeavors Judith Culp By Gordon Miller, Executive Director, National Cosmetology Association Editor’s Note: The National Cosmetology Association’s SalonLife Blog is an online resource for professionals looking to connect and interact online to discuss a variety of issues. The follow is an edited version of a recent blog including reader comments. Have you ever had that desperate feeling of being completely out of your depth with no life vest? Many of us have. Recently, Dawn R. responded to our “Devil in the Details” blog with a cry for help. Here is her online post and the comments that followed. “I am a stylist in a new salon and spa in a renovated house located off the beaten path. The owner has never owned a salon and is desperately trying everything to pick up business while trying to keep expenses low. She is doing some advertising in local coupon magazines plus two rounds of direct marketing of packages at greatly discounted prices to get people in the door. “She says she can’t afford to pay more than $7 per hour for a full time receptionist. There is no plan for retail displays so things end up on shelves wherever there is room. I have made many suggestions (i.e. reading publications, etc.) but she is defensive and doesn’t see a way to change things. “I worked at an upscale department store salon and sold $300 to $500 of retail per week -- where we had 10 lines. I can barely sell $100 here because there are only two lines. If retail is where the add-on money is, how do I reach my boss?” Mary said, “Research the two lines you do have and start selling them to your clients. Almost every line made for professionals has one or two items that work for a client. When your owner sees success, your talk about retail will have more credibility. Another suggestion is for stylists to contact car dealerships, real estate agents, church groups and health clubs with an introductory brochure or coupon posted or given out by the salesperson. Offer those who help a free service and continue to do so as long as they send you clients (five for every free service, for example.)” Brenda H. said, “Write an introductory letter telling about yourself and your salon and send it as a new neighbor letter to all of the new home owners in you area. You can get the list from the real estate section of your Sunday paper. Use letterhead paper with matching envelopes and include a coupon with a stated value (I did $10.00 savings), a salon menu and business card. Do not skimp on this. We also hand address the envelopes for the personal touch. Another idea is to get very involved in your local Chamber of Commerce. It’s a huge networking tool. Good Luck!” Bruce said, “A great way to make a positive impact on the community and increase business is have a “cut for the cure” event (women’s breast cancer program) and donate a portion or all of your take for the day (consider a slow day like Sunday, Monday or even a holiday) to charity. You’ll be surprised how pleased they are to assist you and the warm wonderful buzz it will create. You can do the same for a shelter or battered women’s group. A little TLC goes a long way. Good Luck!” Bart said, “Dawn, a $7 per hour front desk person can actually be a positive. A lot of young kids in High School or college will work for that rate. Find a cute one and offer incentives (perhaps free services if she sells a certain amount or a small commission). Just be sure to train her well. “And as for the two lines, dress up their presentation, and talk them up with every guest. Your best source of extra revenue is the guest in your chair. Don’t wait for the front desk to finish your job. It’s not the front desk’s responsibility to close the retail sale. It’s yours.” Mark said, “It doesn’t take a lot of money to increase business -- but it does take time and creativity. When I was starting my salon, I contacted the local women’s club and helped to organize a fashion-show fundraiser luncheon. That year we had 40 models and 250 women in the audience -- and I did all the hair. I changed everyone’s hair from day to night to sports. It changed my business overnight -- and so any new stylist at my salon now does fashion shows for free. All we require is the salon and stylist’s name in the program. “Another idea is to have a day that you will cut off pony tails for Locks of Love at no cost. I am sure the local media would jump on it. Free PR is a huge plus. “As for retail, you do not need a lot of lines -- what you need is creativity in display and telling the clients what they need.” Go to salonlife.blogs.ncacares.org to join in on the conversations. The National Cosmetology Association is the largest organization of salon professionals in the world. Its mission, since its inception in 1921, has been and continues to be to ensure that working salon professionals have the tools and resources available to create career success with integrity. For more information, visit www.ncacares.org or call 312-527-6765. 16 | MAY 2008 | CALIFORNIA STYLIST & SALON One of the challenges facing an esthetician is dealing with the diverse market to which we need to appeal. We cannot afford to have our market as narrow as to dissuade business, especially in slower economic times or in the off-season. In large population centers where there are many people in each demographic area, it is easy to pick a small niche market and cater strictly to it. This isn’t as easy if you are in a smaller town, where isolating yourself to one group may cause your profit margin to become unsustainable. So what do you do? First, examine your market options. Define the groups seeking esthetic services. Aging clients spring to mind, and clients with problem skin a close second. There is also the male market -- and what about teens? Young girls are seen all the time in magazines having teen parties and girl gatherings. This is a previously untapped group. Those with strong makeup skills focus on brides, proms and special events to keep them busy. This is super in the spring and summer season but can be slower when the wedding frenzy slows down. While we can’t be everything to everybody, we may be able to create an annual marketing plan that focuses on more than one group to keep us busy year-around. When creating an annual plan we must remember that we must market to our desired group weeks or months ahead of time. Makeup season can start early April and continue through the summer with proms, brides and graduation photos for the following year’s group of seniors. Often the bridal shows are six months in advance of this. Pick one evening and make it a men’s night. Men are more comfortable with other men around and appreciate a more masculine atmosphere. For this evening put away anything frou-frou and make it more clinical. What about a television in the corner of the reception or waiting area with a sports game on? This doesn’t mean it has to blast across the salon and it could even be on mute, but the visual is a nice masculine touch men will appreciate. Are there a few sports, outdoor or finance magazines available for browsing? Is there a display of products focused toward men’s needs? Look for the little touches that will make a man feel at home. For men’s services consider efficiency treatments that don’t drag on. They like peels and microdermabrasion. Be sure to address clogged follicles and ingrown hairs. We must also be sure to address their hair removal needs. More and more men want freedom from body hair. As many men are sensitive to hair removal, be sure to offer icing or another soothing agent before and after treatments. When possible, it is a good idea to separate the male group from the proverbial “gaggle of giggling girls.” However, don’t ignore the girls. Those young teens are looking for entertainment and pampering. Give them their own evening or weekend time. Put together teen or pre-teen parties and start locking in to your future regular clients. Keep treatments short and fun. Throw in tidbits of education and include a starter kit for them to try at home. Linking with a hairstylist or nail technician can make this an all around experience and start a technician-client bond that could last for years. You can market to your maturing clients year round. Offer them membership in a “preferred member club.” Let them buy a package of six or 12 services to be used in six or 12 months that includes a gift, bonus service or other add-on to reward them for taking care of their skin. Reward them for their loyalty. These clients often have the time for you to pamper them and it may be more difficult for them to do things or see things for themselves. Offer free spot checks. Make a complimentary routine check for any signs of the ABCDs (the signs of skin cancer: Asymmetry, Border irregularity, Color and Diameter). If you see anything different, you can suggest they check with their doctor. If your client no longer has a spouse to assist them with this, the client usually appreciates this service greatly. One very simple marketing technique that works well to all groups is remembering their birthdays. Send them a card that offers a discount off a service or purchase. It may be a dollars-off or percent-off coupon. It may be good for one purchase or good for the month. Every one of us has our own approach and technique that works. “Are you a rewards member?” We are asked this question almost every time we go into a store. What is the answer for your establishment? Do you offer them? Have you thought about how you think they should be designed? Member packages actually work equally well for men and women. Focusing on your client base and offering a diversity of packages catering to their individual needs will ensure they return. The next time you have a slow day look at it as an opportunity not a calamity. Use it as a creative day to begin your own program of diverse marketing. Judith Culp, a CIDESCO Diplomat has been in the esthetics industry since 1980. A CPCP permanent makeup technician for over 18 years she served a 4-year term as a Director for the Society of Permanent Cosmetic Professionals, two years as their president. She is president of Culp Enterprises Inc. and CEO of NW Institute of Esthetics. Judy Culp is available for consulting. For more information visit www.estheticsnw.com. The State of the Beauty Industry Professional Consultants and Resources, a salon industry strategic consulting company and data source has just completed their 2007 Professional Salon Industry Hair Care Study. The study reveals overall salon industry growth last year was 4.2 percent and hair care soft goods growth was 3.8 percent. This is slightly better than 2006, when the industry experienced its lowest growth in decades. Low growth is hurting a once vibrant and high-growth salon industry. Some the study’s key findings of the factors that affected the industry in 2007: Major struggle for industry domination and leadership continued after the failed SallyRegis merger, between the apex manufacturer (L’Oreal), the apex distributor (Sally Beauty / BSG) and the apex salon-chain retailer (Regis). Resulting effects of major distribution realignments, vertical integration and direct sales impacted the industry. • Salon hair-care service revenues registered modestly higher growth, due to burgeoning growth at booth-rental salons. However, this started to affect chain salons negatively. The “Beckham Bob” may just bring back short, sleek, styled hair and resurgence in salon service revenues. • The booth rental phenomenon continued burgeoning growth and propelled sales for open-line products at Sally Beauty stores and exclusive lines at BSG, BAI and distributor stores. • Mega salon stores like Ulta, Beauty Brands, etc., were still a high growth sector and consumed 13.5 percent of all salon industry products. • Direct sales to salons plateaued in strength and volume at 12.4 percent. Aveda, Bumble and Bumble, Wella International, Kerastase etc., all successfully sold directly to salons. • Hair color experienced high growth at 5.6 percent. • Specialty products grew strongly and hair styling boomed again. • Shampoos and conditioners were caught in a low growth cycle due to mass-retail brands and diversion. • Rampant diversion affected the industry and leading exclusive salon lines were available at all major drug chains, Target, Bed Bath and Beyond and Linens ‘N’ Things. • The top three manufacturers for market share were L’Oreal, P&G Professional Care and John Paul Mitchell Systems. Zotos, Lauder and Colomer followed as the next biggest. For information, contact Cyrus Bulsara, at [email protected] or visit www.ProConsultants.us. You remember, don’t you? The dreams you had when you first opened your salon? You know, the ones where you’ve built up a huge client base, and your successful salon is making so much money you could finally leave it to others to run it for you? Meanwhile, your sinking your toes in the sand on a beach somewhere with that special someone, and you’d never have to pick up a pair of scissors again...unless you wanted to. Remember? Well, chances are, if you’re like thousands of other salon owners around the world, those dreams have been replaced by a daily grind, and a daily dose of frustration from dealing with: • Employee turnover and lackluster performance • Struggling to make enough to pay yourself what your worth. • Trying to figure out how to get more clients. Well, as salon owners ourselves, we hear you. That’s why we’re offering a FREE teleseminar to give you: 5 POWERFUL, LIFE-CHANGING SALON SUCCESS SECRETS You could take the hassle out of owning a salon, and increase your revenue by $100,000, $200,000 even half a million dollars just by applying the salon success secrets you will learn in this FREE teleseminar! These are not just empty concepts designed to get you to call so we can sell you the latest hair products! You will learn real-world, proven salon success secrets to double, triple, even quadruple your current business. Here’s what you’ll learn: How to not only keep employees, but have them committed to your success! The Number ONE must have ingredient in any successful salon! 3 Ways to increase the amount every customer in your client base will spend in your salon! How to TRIPLE your client base without spending a dime on advertising! How to stop wasting your advertising dollars! If you’ve ever spent BIG money on an ad and sat stunned while your phone remained stone silent, you’ve GOT to hear this one! PLUS, a bonus MEGA-secret too valuable to show here!!! Listen, if you were to pay a business or marketing consultant for this information (we have), it would cost you THOUSANDS of dollars. But it’s all yours absolutely FREE! So why would we give you thousands of dollars worth of proven salon success secrets for free? Because, a brand new concept in online learning and marketing completely “done-for-you” is about to open its doors to salons around the world. Salon Success University is ushering in a new era of life changing levels of salon success, and we want to prove it to you - FREE! So, you have nothing to lose and everything to gain. Just go to the website below and register. But you’ve got to hurry. No joke. Because we could only reserve so many phone lines for this teleseminar, there are limited spaces available. And because we really want you to succeed in your salon business, we’ll give you a FREE report just for signing up: “4 Simple Ways To Stand Out From Your Competition...and Eliminate Them” will show you how to use your uniqueness to dive so much business to your salon that your competition will practically disappear. This report is a $47 value and it’s yours FREE! Sign up today, while there are still spaces available, and renew your dreams!! www.salonpowersecrets.com P.S. As an extra bonus for joining us for the free teleseminar, details on how to enter for a chance to win a $25,000 Salon Makeover will only be given to people on the call. This is a once in a lifetime giveaway. Sign up now! CALIFORNIA STYLIST & SALON | MAY 2008 | 17 How to Incorporate Multiculturalism Successfully into Your Salon By Kerrin Delaney Almost any salon can benefit by enhancing its outreach to various cultures. It may seem scary, but doing so doesn’t have to be difficult. Culture includes the ideals, rituals and behaviors of groups of people within society. Just as no two cultures are identical, people within different cultures have different preferences. So, when it comes to differentiating your salon or spa business from competitors, keep in mind the more cultures you embrace the more successful you will become. Your clients will respect your diversity and will be excited to find your unique treatments. Drive your salon or spa’s vision on diversity. Cultural diversity encompasses the cultural differences that exist between people, such as language, dress and even preference in hairstyles and spa treatments. First, assess the potential markets you are interested in and about which you are passionate. When you are interested and enthusiastic about cultures it will reflect in your atmosphere. Create a culture within your staff. One of the most important factors in catering your spa or salon toward different cultures is getting your staff onboard. With our society becoming more multilingual and worldly, it would be a great idea to train your staff to understand the needs of clients from different cultures. Perhaps hire staff that specializes in culturally based treatments or are bilingual or trilingual. Then make sure any authentic treatments you offer are done correctly. According to Emon Zaki, of the Sherif Zaki Salon & The Oasis Spa, “The Middle Eastern population frequently visits our salon because of the advanced level Middle Eastern hairstylists we have on staff. As far as our other clientele, they are fascinated by indulging themselves in the culturally themed treatments.” Spice up your services with a cultural touch. Massage therapy is one of the most sought after treatments on your spa menu, yet culture specific techniques can be difficult to master. Make sure you know your facts and learn what each individual is looking for when it comes to relief. Make sure you have the knowledge and skills to treat each client’s specific needs correctly. Create ambiance that welcome all cultures. Your spa’s theme or ambiance is just as important as the treatments you provide. You wouldn’t want to lose a client because they don’t feel comfortable in your spa or salon setting. Make sure your clients enter feeling relaxed and exit feeling rejuvenated. Adding a dose of multiculturalism will make your clients feel cultured and worldly. To achieve your spa’s goal of being a relaxation zone, while maintaining cultural components, some key characteristics to focus on are décor, music, cuisine and products. Music and Décor: Decorate your salon or spa with intriguing items and soothing sounds in a tasteful and authentic way. Appeal to all the senses. Visually, you can add culture by using authentic photographs, artifacts and art. With the proper use of music, you can add an extra touch of culture to your environmental themes. The goal here is to help your clients have the feeling of being in an exotic place all while being reminded they are there to relax. Cultural Cuisine: Food is a great way to incorporate culture into your salon or spa. Even though food is typically not the focus of your client’s visit, integrating traditional and authentic treats will leave them feeling even more immersed in their “cultural escape.” When focusing on culturally themed spa cuisine, keep your menu light and fresh. Culturally Innovative Products: Retail can deliver a solid profit for your skincare clinic, medical spa, day spa or salon and it too offers you the opportunity to be multicultural. Innovative and diverse product lines will gain the competitive edge. Understand what your clients are looking for and diversify your products to increase your spa’s notoriety in the professional field. The overall ambiance of a multicultural spa needs to be authentic, yet also aesthetically pleasing. No one wants to walk into a spa that looks and feels chaotic, so keep your space clean and simple with cultural décor, subtle accents, calming music, international flavors and diverse product lines. Market What Matters: Marketing your business to different cultures and ethnicities will help you build a brand that is internationally focused and diverse. Once you incorporate these cultural aspects into your business, you want to let your public know. A great way to spread the word is with themed marketing tools such as brochures, counter cards, posters and direct mail. Outlets such as local marketing firms or direct mail companies will help you ensure all of your marketing and advertising mediums reflect the diversity of your business in appropriate ways. Match your marketing calendar with a well-planned media relations campaign, to teach your local community about your unique multicultural services and specialties. Making your salon culture chic is worth the effort. Your clients will love you for it, you can promote international peace and unity by bringing diverse cultures together under your roof, all while turning a tidy profit. Kerrin Delaney is a Marketing Assistant at Marketing Solutions. For more information, contact her at 703-359-6000 or [email protected] or visit www.MktgSols.com. Parsons and Storey Announced as Lifetime Achievement and Hall of Leaders Honorees The Lifetime Achievement Award winner, Hall of Leaders inductee and winners in twelve categories will all be honored at a gala evening filled with artistic spirit and visual collections. The North American Hairstyling Awards (NAHA) competition, in its 19th year, will honor top hairstylists for their achievements again, culminating in a special event for beauty industry trendsetters. Two leaders, who have shaped the history of the beauty industry will be recognized. Martin Parsons, a renowned industry educator, will receive the Lifetime Achievement Award and Scruples co-founder, Jack Storey, will be inducted into the Hall of Leaders. NAHA’s top honor, The Lifetime Achievement Award, recognizes exceptional contributions to the hair and beauty industry. Parsons holds to the same exceptionally high standards as past winners. With over 35 years of experience in the business, Parsons can still be found performing as a stylist, educator and mentor. Well known for his intricate up-dos, Parsons has selflessly contributed to the progression and enhancement of the beauty industry. The Hall of Leaders Award recognizes Jack Storey for his outstanding contributions to the hair and beauty industry. Storey, co-founder and president of Scruples Professional Salon Products, Inc. is a licensed hairdresser, former salon owner and leading manufacturer for 25 years. The Professional Beauty Association (PBA) hosts the NAHA’s in conjunction with Cosmoprof North America. It will be held July 13 to 15, 2008 in Las Vegas, Nevada at the Mandalay Bay Convention Center. The gala award ceremony will be held July 13, 2008. 18 | MAY 2008 | CALIFORNIA STYLIST & SALON Industry Scoop: New Websites and Distributors, a Cruise and More Industry Insider Mike Nave — USP, INC, THE PARENT COMPANY of Enjoy hair care products of Oceanside, California, announced the unveiling of its new website. When visiting www.enjoyhaircare.com, salon professional viewers experience a vibrant splash page with hip graphics and an enticing feel throughout the site. It offers “back stage pass” access with a fun glimpse behind the scenes at various Enjoy events, shows and photo shoots. In addition to the company history and mission statement, the freshly revamped website presents the latest news, events, press information and product knowledge for Enjoy hair care, Enjoy Hairdresser Power Haircolor, Enjoy Shears, Skinjoy skin care and HBL brands. A continuously updated style gallery will showcase the latest trends for cut, color and style and a detailed salon locator is on the horizon so consumers can track down their favorite Enjoy products. “We were long overdue for the new look and expanded website,” stated Enjoy president, Patrick Dockry. “Enjoy has been growing in leaps and bounds this past year and the website is vital to this growth as a communication and information tool. It’s important to keep it up to date, make full use of its potential and of value to salon professionals. We’re very happy with the new look and are excited to have it grow with us over the years.” — SWEIS, INC., AN EXCLUSIVE SALON products distributor, is rapidly expanding. The Torrance, California-based firm recently expanded its salon service into the San Diego metro market by adding two new salon sales representatives. On May 1, Sweis, Inc. will be launching its professional-only website to cater to the busy stylist, making it very convenient to shop for supplies 24 hours a day seven days a week at www.sweisinc.com. — SUPERNATURAL SALON CRUISES, sponsored by the Share The Wealth Company of Chicago, recently sailed on the Costa Mediterranea Cruise Ship throughout the Eastern Caribbean for a full week of education, awards, honors and fun. In a full week that included advanced educational venues, participants took part in an array of exciting educational seminars presented by cruise hosts John Amico Sr. and John Amico Jr. Other featured speakers included Larry Oskin of Marketing Solutions, Rudy D’Amico of Jalyd Haircolor in Italy, Donna Cummings of Dracut and Mass and Frank DiLeo of Waterbury, Conn. There was also a Supernatural Hair Design Competition and Award Ceremony. The next Supernatural Salon Cruise is scheduled for January 2009. For more information, call 800-676-5264 or visit www.ShareTheWealthSalons.com and www.saloncruises.com. — BEAUTY SOLUTIONS, LLC, the California distributor for Unite, Innersense Organics, Go24/7 and DermaQuest Skin Therapy, continues to expand its marketing and educational offerings. The Beauty Solutions Business Success Network is an ongoing business-support program, offering business training and services, many of which can be paid for using Beauty Solutions “rewards” points. The Santa Cruz, California-based firm’s skin care division is presenting a business seminar for Skin Professionals, featuring Susie Fields-Carder of Your Beauty Network and Sam Dhatt of DermaQuest, July 14 in Los Angeles. For tickets and/or a copy of the Skin Division’s current Resource Guide, call 888-973-SKIN (7546). If you or your salon is a qualified Unite client, then you have access to many invitation-only events throughout California. For dates and locations, call 888-973-7546. — SOUTHERN CALIFORNIABASED BASSETT Salon Solutions continues its rapid expansion in the state of California. The exclusive distributor of Eufora has added nine business consultants and two customer service agents to serve its growing client base. Owner Ward Bassett said, “In the first 90 days, Bassett Salon Solutions has successfully transitioned the majority of the Eufora customers previously handled by another distributor” to being handled by Bassett. He continued, “In addition, our education dept. has hit the ground running with six Eufora Elite stylist training programs that ran simultaneously in six cities on April 21, where 200 salon professionals attended. Additionally, on May 5, the popular salon coordinator program lead by Eufora global educator, Joanne Magana of Headlines for Hair, will have 50 attendees in Corona, California being trained and mentored in the art of salon management.” For information, contact Bassett at 949-5026620 or [email protected]. “The Best Solution to Prevent Client Infections”™ “Protect Your Salon & Clients” First Step Sensuous Pedicure Soak F irst Step Pedicure Soak with LOVAGE, an herbal ingredient originating in Southern Europe, works as a natural antiseptic to prevent fungal infection while serving to deodorize and cleanse the feet. It greatly enhances the pedicure footspa experience, through its unique characteristics, this proprietary ingredient provides an additional measure of protection to your clients. First Step Pedicure Soak with LOVAGE in your footspa can soften cuticles, corns and calluses. Helps reduce pedicure scrubbing time by gently removing dead skin while soothing and conditioning the feet. Serves to deodorize and acts to prevent infections. Safe in whirlpool spas, footbaths, or plain basins Revitalizes and soothes skin Eliminates excessive foaming Prevents Infection Prevents fungal infection Deodorizing and cleansing Available in Coconut, Magnolia, Tide Pool, Peppermint, Peach, Lemon Lime, Calendula & Unscented. Client Safety & Satisfaction is Our # 1 Priority! Call (800) 578-1444 or email [email protected] Mike Nave is the publisher of the Beauty Industry Report, the executive newsletter serving the salon industry. For free trial issue, send your contact information, including your email address, to [email protected]. CALIFORNIA STYLIST & SALON | MAY 2008 | 19 The Power to Elevate Yourself to Achieve Unusual Success By Wayne Grund Editor’s Note: This is the fourth of a five-part series on business coaching. You can find the previous parts in our earlier issues; watch for the final part of this motivational beauty industry expert’s ideas in an upcoming issue of Stylist Newspapers. Our previous articles stated that to live a high performance life we need awareness and responsibility. We must then do what is “right,” take the proper actions for success then live these actions. Success is not a sometimes thing. One does not do the right thing occasionally and expect to succeed. Success is an all the time thing. Therefore, the last two parts of this series will be about process -- The actions we take or choose not to take on a daily basis to assure we are not blocking our success. In this issue, we will discuss the first three of what I call the five keys to success. These keys have proven successful for companies large and small, in everything from urban areas to small rural communities. Get your chair full -- this is the first key to success. Nothing happens until we have someone to serve. When I ask students or new service providers how they plan to become busy the most common answer is, “Word of mouth, people will talk about me.” This confuses me. If they don’t have any clients yet, who is going to talk about them? This is a mistake, people wait for clients to walk in the door. It can take years to build a clientele like this, and for some their businesses don’t survive the wait. The key to getting your chair full is meeting as many people as you can and being sure they know what you do for a living, then giving them a reason to come and see you. Offer to present trends to women’s and men’s group meetings or look for opportunities to participate in community fundraisers and fashion shows. Ideas here are endless but the rule is simple: absolutely everyone you meet is your potential client. Set a weekly goal of how many new people you will meet and plan how you will present your services to them. Communicate effectively -- this is the second key to success. We must first seek to understand, then to be understood (from The Seven Habits of Highly Effective People by Stephen Covey). Most people listen at the passive listening level. We allow our inner thoughts to wander or focus on what we will say next or worse, we might be judging the person who is talking rather than understanding what they are saying and how they feel. The level of listening we must train ourselves to achieve is empathic listening. This doesn’t mean we always have to agree with everyone, just we must understand them. Once we truly understand a person, we can then communicate with them and serve them, to meet or even exceed their expectations. Do great work consistently -- this is the third key to success. People want a great experience when visiting the salon and they want quality workmanship. Unfortunately, many stylists feel challenged when they hear their client say, “That last hair cut was perfect, that is exactly how I want it again,” or “you cut my friend’s hair, I would love mine cut like hers.” It is sad but true; most client cards have the date the client came in, how much they were charged and nothing more. How would you feel if you went to your doctor and they said, “I forgot to write down what was wrong with you, what was the color and smell of the medicine I gave you last time?” I, like many other hairdressers, convinced myself for many years that my clients didn’t want the same look twice. The fact was I settled for not being a master of my craft. Then, I committed myself to a cutting system based on three principles: 1. Vision -- Know where you are going before you begin. Name your cuts and know what you sell. 2. Innovation -- Creativity in hair comes from two opposing forces, freedom of expression and technical discipline. Identify the techniques used to personalize each style and thus maximize creativity. 3. Excellence -- Make no compromises. Master your craft by identifying the needed skills and techniques. Then learn them, and communicate them with your staff. In the final installment of this series, we will cover the final two of these five keys, and recap what we’ve learned over the past few months in this five part series. Your unusual success is the goal, are you ready for it? Join me next time to put the final touches on your success. Wayne Grund is co-founder and president of Grund Hair Care, a family owned professionals-only hair-care and education company. 20 | MAY 2008 | CALIFORNIA STYLIST & SALON Harnessing Your Passion manufacturer took me onboard at their labs in L.A. to work side by side with their chemists to The Mane Objective research and create color products. Marco Pelusi It’s still inspiring to me how the very basic artist’s color wheel affects how a woman looks when she selects her haircolor, as well as how You owe it to yourself, and to everyone, to it affects the outcome of the color service. find and harness your passion. Let me tell you But there was still so much more for me to about my passion, and let’s see if we can spark do; too much passion left to harness. I wanted yours. to create something of my own that would As a child, I remember everyone around revolutionize the care for color treated hair, so the dinner table talking about the family hairI knew I had to create my own product system. care business. Not only did my uncle Philip I didn’t have a choice in the matter; I knew it have unparalleled talent for hairstyling, but was what I had to do. my dad Henry also had enormous passion and You’ll know what I mean when you find genius for the business. this passion within your own My mom and older hairdressing career. sisters were all glamour Find what motivates you I became passionate girls and loved dressing the most and stick with it. up, which included Do it repeatedly until you having perfect makeup about hair and fashion master it. I believe repetition and hair, as well as fol-- getting up and working lowing the latest fashion at a young age, even your craft repeatedly every trends and styles. This day -- is far from boring, it’s is what I grew up with. before becoming a actually exciting to see how I became passionate long you can hang in there. about hair and fashion It’s all about perseverance. licensed hairdresser. at a young age, even Never stop learning. Never before becoming a stop sharing. Give away licensed hairdresser. your secrets, empower other Soon after I started working at my family’s stylists. They’ll respect you. salons, a top-of-the-line Italian haircolor Maybe your passion lies in managing company came in to train the trainers at our hairdressers, and then you have no choice but salons (including me), and I knew right away I to run a large salon. Maybe it’s razor cuts, and wanted to become a color guru. you simply must create a revolutionary way to It was so exciting to understand fabulous texturize hair that’s never been done before. color, both creatively and technically. It gets Maybe it’s blonding. Maybe it’s updos. Whatboth sides of my brain going at once, which is ever it is, doing it will require major energy, fortunate for my clients, but not as fortunate and it will probably make you tired, because for me, since it drives me crazy. But it’s my I know I sure do get tired. I’m exhausted but passion, and it certainly keeps me going. I’m also exhilarated. Life is good because I There’s no doubt about that. found what makes me passionate. It took me years to wrap my head around In the end, you have to find passion how to perform and how to teach good in what you do. Maybe it’s not in the hair haircolor. Being exposed to a tremendous industry. Is that scary to think about? Well, amount of outside education, I became an you had better find out. If your passion is not educator myself. in the hair industry, you need to leave it, and When you’re an educator, you learn more do something else. If it is indeed in hair, then than your students do and that is an amazing do it with all the zeal in your heart. Give it all thing. Since you hear yourself teach something you got. repeatedly, it helps you retain the information I’m having fun while working quite better than if you were attending the class. diligently. It’s not easy. It’s not a piece of cake. I became so mesmerized by how to do It has taken me a long time to do this. It still good color that I had no choice but to continue will. I still have a long, long way to go to fulfill to pursue it in a big way. I worked in the lab at my passion. But I’ve found it. one of the world’s leading haircolor companies Find yours. You owe it to yourself. You based in Milan with U.S. headquarters in my probably already know what it is. Grab a strong hometown of Pittsburgh, and then became a hold of it, and do it. regional color educator in Southern California. I also traveled to work closely with master Marco Pelusi is globally recognized as a haircolor trainer and platform artist. colorists and chemists. I took a chance by Marco Pelusi Hair Studio, Inc. was named Best Hair Color in Los Angeles 2007 by KTTV Fox11’s “myfoxla Hot List” competition. Pelusi created the Marco Collaleaving the family business in Pittsburgh for gen Color Guard HairCare System, the collagen system developed for color and an unknown future. I bonded with the stylists chemically treated hair. For more information, visit www.marcopelusi.com. in the L.A. area. Then another huge hair care Market Diversity President’s Report Jerry Tyler, California Board of Barbering and Cosmetology California Board of Barbering and Cosmetology to Become Inoperative on July 1, 2008 In 2007, SB 797, which would have For purposes of planning, the Departcontinued the Board of Barbering and ment is operating under the assumption that Cosmetology (Board), was held in committee there will be a period of time (minimum under submission. Due to inaction from the of six months) when the functions of the state legislature, the bill died. Board will transition to a Bureau within the It is now anticipated that the Board will Department. become inoperative on July 1, 2008. In acThe Department intends to work with cordance with Business and Professions Code Board staff to ensure continuity of service to section 101.1 (b)(1), the consumers and licensees. Department of ConTowards that end, the sumer Affairs (DepartDepartment anticipates The Department of Conment) will succeed to nearly all functions to be sumer Affairs intends to and will be vested with carried out as they are all of the duties, powers, today. Staff will continue work with Board staff to purposes, responsibilito exercise judgment and ensure continuity of service ties and jurisdiction of perform administrative the Board and Executo consumers and licensees. functions relative to tive Officer that is not licensing, enforcement, Towards that end, the Deotherwise repealed or and consumer protection. partment anticipates nearly made inoperative. The only difference is While the transition that, instead of reporting all functions to be carried of a Board to a Bureau to a Board, they will out as they are today. is unfamiliar territory report to the Director for some of us, it is not through a subordinate foreign to the DepartBureau Chief. ment. It has occurred With respect to public on several occasions in the past. The most and professional input, the Department fully recent occurrence involved the California intends to establish one or more advisory State Athletic Commission, which was sunset committees that will meet publicly and for a six-month period. During that period of provide the Director with policy direction time, the Commission’s responsibilities were similar to what currently occurs under the carried out as a program under the DepartBoard structure. Members of the Board will ment. The program continued to operate and have opportunities to participate. The only consumer protection was not compromised anticipated difference is that instead of the in any way. Just as the Director sought the Board making final decisions, the Director advice of licensed professionals and the will do so. public on matters concerning boxing and the In summary, the Department is comprotection of boxers and consumers during mitted to ensuring a smooth transition and the period the Commission was sunset, the appreciates the Board’s staff commitment to Director would do the same in this case. reaching the same end. As we head into the uncharted waters of uncertain economic times, we are assured of one outstanding fact for our beauty industry. We are essentially recession proof. This was true in the 1980s and in the 1990s. But what does this mean? It means that as long as we take great care of our clients, offer superior customer service and perform our services beyond their expectations, we will weather the oncoming storm. Recession doesn’t mean that our clients don’t have the money; it just means they will be careful how they spend it and if they are not happy, they will spend it elsewhere. Image and marketing also play a large part in establishing your identity and making sure that it is in alignment with the way you want to brand your salon. One way to expand market share is to diversify and broaden the appeal of your services. With the aging of the baby boomer generation, many are targeting the desires and needs of this once youthful group. With the boomers now cashing their first social security checks, they are seeking wellness and services that will keep them looking good beyond the middle years. Thus, the boom in hair color and treatment services that do everything from camouflage the gray and fight wrinkles to products that combat the aging process in the hair and on the skin. They want to look hip in the corporate boardroom and sexy in the bedroom. When it comes to this market, they may be getting older, but they couldn’t look better doing it. The multi-cultural market is another market long overlooked. Clients with ethnic hair only patronize those salons they think understand their hair textures. Many are now going to multi-cultural salons where the diversity of texture is the order of the day. The array of techniques and products that are available to anyone who wants to draw this fashion forward and quality driven clientele is theirs to market to. From hair enhancements such as braids, weaves and extensions to new and more friendly chemical texturizing products, there is much to offer this culturally diverse segment. The focus on the long overlooked male market is something that has been addressed seriously only in the last 10 to 15 years. Where the barber culture once ruled this domain, a new breed of upscale male oriented styling and grooming salons are flourishing. Offering everything from traditional shaves to facials for men and from classic barbering to precision haircutting, the men’s grooming arena is growing and claiming a place of its own on the industry map. There is also a growth in hair color for men, whether to make a fashion statement or to turn back the clock and blend away the gray. Many in the industry are also focusing on the future with child-oriented salons. Beauty-makeover birthday parties and salons with chairs that look like racecars and airplanes create a child-friendly environment that is good for the children and parents alike. It is a good thing for the parents to deal with their kids’ hair needs in their environment rather than forcing the children into the adult salon culture. Franchises of these types of salons are growing at a brisk pace, indicating a healthy new niche market is emerging. In the end, it’s the salons and stylists with the most satisfied clients that win in any economic time. Superior service, great creative and quality driven work plus savvy marketing opens new frontiers with regard to your future new clients. It will assure your continued and prosperous growth in the days to come. CALIFORNIA STYLIST & SALON | MAY 2008 | 21 SALON OPENINGS SEEKING HAIRSTYLIST: AN AWESOME OPPORTUNITY IN LOS ANGELES - THE GROVE AREA Well established salon. Excellent location. Lots of walk-ins. Supportive, friendly atmosphere. Backbar, towels, insurance included. Great parking. Get key, 24/7 access. (323)965-8888 COMPLETELY REMODELED, NEWPORT - COSTA MESA AREA. SPACE AVAILABLE FOR STYLIST AND MANICURIST Two w e e k s f r ee . C a l l A l (9 4 9 ) 6 4 5 - 0 6 6 2 o r (949)735-6347 LOS ANGELES Busy, 17 years established, full service salon in shopping center. Walk ins. Seeking full-time, experienced Hairstylist, Esthetician, Eyelash and Hair Extensions. 35-65% Commission. Tel (323)931-2777 Email: [email protected] 5 STAR SALON & DAY SPA SEEKING HAIRSTYLISTS VIP room and stylist stations available for rent. Rent by the week or by the month. Great location, free valet parking. Studio City. (818)501-7778 HEAD LINE HAIR, COSTA MESA, CA Seeking experienced HAIRSTYLISTS. Also three stations available for rent. Completely remodeled salon in great location. Shopping center anchored by CVS, Starbucks, Charo, Quiznos, Juice, Bakery...Busy traffic. Close to 405 Freeway. Ample parking. Call Vanessa (714)657-8182 / (714)557-2066 or Fax (714)766-8470 [email protected] CASUAL, FRIENDLY, WELL ESTABLISHED HAIR SALON located on Myrtle Ave. in the downtown area of Monrovia, has 2 available stations (bring a friend!) for rent at $160 per week. Please call Tracy for information at (626)358-6132 We have some walk in traffic. $ GRANADA HILLS SALON HAS STATIONS AVAILABLE Stylist stations (include towels & backbar) and Manicurist station available. Great location, excellent parking! Call Christine @ (818)439-0313. FACIAL, MAS SAGE ROOM FOR RENT FULL OR PART-TIME Affordable, quiet room with private entrance!!! Three private styling stations also available. Great move in special! Free week vacation - Popular Orange location! Call Judy (714)403-9934 LOMITA, CA - FACIAL ROOMS WITH EQUIPMENT, HAIR / NAIL STATIONS AND MAS SAGE ROOMS FOR RENT Salon in great location. Stylist and Manicurist rent or commission. Call Lupe (310)257-1924 BELLFLOWER HAIR DESIGNS now has Stylist Stations for rent @ $150 per week. Work anytime Tuesday-Saturdays, 9am-9pm. Very close to 91 and 605 Freeways. Call Mary (562)920-7051 UNIQUE SA LON IN DUBLIN NOW SEEKING ESTABLISHED HAIRSTYLISTS Stylist Stations for rent. Call (925)829-2937 RECENTLY REMODELED, TRENDY SALON - LOS ANGELES Sophisticated, upscale, downtown area. Seeking Massage Therapist, Manicurist and Estheticians. Supportive, friendly atmosphere. Be your own boss, great opportunity! PROFESSIONALISM A MUST. (213)680-1866 Email: [email protected] PLACENTIA, CA - THREE WEEKS FREE!!!! Salon located in Placentia - Yorba Linda. Great location in Shopping Center. Hair Station for rent $165 per week. Call (714)204-9071 22 | MAY 2008 | CALIFORNIA STYLIST & SALON HIRING LICENSED COSMETOLOGIST AND MAN I CUR IST Full or part-time. Hollywood area. Call for more information (323)465-9535 HUNTINGTON BEACH, CA - UPSCALE HAIR, NAIL, SKIN CARE RENTAL SALON is looking for motivated, progressive Stylist. We offer: 3 weeks rent free to get started, back bar, full time reception, paid vacation and much more. For information, please call (714)897-5307 and ask for Ursula. S T AT I ON R E N TA L A V A I L A B L E A T LONG BEACH SALON Near the airport. Well established salon. Friendly atmosphere, great parking, wonderful location! Get your own key. Call Nancy (562)822-0387 BUENA PARK. - HAIRSTYLIST STATION FOR RENT Well established salon. Great location and parking with low rent. Must be reliable and professional. For more info call (714)827-7760 DUARTE, CA Are you ready for a good change? Stylist and Manicurist wanted. Part time or full time. Flexible rent or commission, flexible hours, friendly people and a warm atmosphere. Please call Ana (626)301-0066 HAIR STYL IST STA TION AND SKINCARE ROOM FOR RENT Friendly atmosphere. Great location with free parking. Located in LA on Overland and Palms Blvd. Friendly, clean environment. Rent includes backbar, towels. Hairstylist $185 per week. Close to freeway. Call Fariba @ (310)429-0159 TEMECULA AND COMPTON SALONS HAVE HAIR STYL IST STA TIONS FOR RENT Prime location, friendly environment. Call Cassandra at (310)413-2385 LOOKING FOR SOME THING DIFFERENT? Newly remodeled salon looking for Stylists and Barbers. Also have room ready for Facialist. Rental or commission. Friendly atmosphere, beautiful location in Yorba Linda. Contact Barbara (714)504-0720 HAIRSTYLIST WANTED FOR WEST L.A. HAIR SALON Newly remodeled salon in great location. Stations for rent or commission. Call Reda or Teri (310)390-3571 LEASE OFFERS FOR RENT - CYPRESS / LAKEWOOD / EAST LONG BEACH AREA Stylist stations $250 month!! Man icure sta tion and Esthetician room included!!! Bring your clients. C a l l F r a n @ h o me ( 3 1 0 )9 5 2 - 1 9 4 2 , c el l (562)788-0122, salon (714)828-7840 PALM DESERT - FABULOUS, UPSCALE EL PASEO Hairstylist booth available for rent daily, weekly or monthly. Your business, your product, your resale profit. Be your own boss! Be happy! Call (760)862-9890 HAIR STATION FOR RENT IN WOODLAND HILLS Highly visible corner shop on Ventura Blvd. Can be seen from the 101 freeway and is just off the Woodlake exit! Plenty of parking. A large salon with a friendly staff. Low rent. Ask for Julie at (818)836-2539 cell or (818) 224-3770 RANCHO CUCAMONGA HAIR SALON HAS TWO MANICURIST STATIONS AND ONE STYLIST STATION AVAILABLE FOR BOOTH RENTAL with clientele. Great location. Clean and friendly atmosphere. Call Susan (909)944-7393 or (909)821-1094 SALON IN SHERMAN OAKS - HAIR AND NAIL STA TION FOR RENT - FA CIAL ROOM ALSO AVAILABLE Great location on Ventura Blvd. by 101and 405 Fwy. Hairstylist or facial room $150 per week, Manicurist $75 per week. Please contact Quincy (818)339-5091 RIVERSIDE, CA / SCISSOR KICKS TOO Four stations for rent. Newly remodeled. Sell your own retail. Low monthly rent. $450 monthly. Call Laura @ (951)788-2913 HUNTINGTON BEACH - BUSY, FULL-SERVICE SALON HAS TWO HAIRSTYLIST STATIONS FOR RENT $185 per week. 10% commission on product sales. Great location, newly remodeled. Vacation after one year. Incredible client marketing program. Client refreshments. (714)585-1185 PLEASANTON: WELL ESTABLISHED, EN ER GETIC SA LON HAS STA TIONS FOR RENT Close to downtown with plenty of parking, high end backbar, vacation leave and FREE RENT! Call now before they’re all rented! (925)417-2210 WALNUT CREEK SALON SEEKING HAIRSTYLIST & MANICURIST Stations for rent. Parking available. Call for more information (925)935-0512 TORRANCE Salon Seeking friendly, enthusiastic HAIRSTYLIST with clientele to rent station in full service salon. Great location near Del Amo Mall and Redondo Beach. (310)480-6827 LOS GATOS / CAMP BELL Pris tine, well-established salon / skincare center. Stop throwing your rent money away when you’re not working! Pay rent only on days you’re here, never when you’re not here. Sensible renting. Call (408)483-7412 FULL SER VICE BEAUTY SA LON IN SHERMAN OAKS HAS SPACE AVAILABLE FOR HAIRDRESSER AND MANICURIST FACIAL ROOM ALSO AVAILABLE Rental. 1st month free. Great location near 101 Freeway. Call (818)726-1889 C O MM E R C E - BE L L G A R D E N S DOWNEY AREA Three stations available. Barber / Cosmetologist. Be your own boss / own hours. Nice shop, parking, business park. Must have own clientele. Only $350 per month. Will consider Manicurist. (323)728-5259 (714)397-0535 TRANS FOR MA TIONS, A FULL SERVICE SALON IN LA MESA, CA HAS STATIONS FOR STYLISTS Great lo cation! Rent $175 per week, includes backbar and towels. Call for more information (619)697-6166. SUNNYVALE, CA. - WELL ESTABLISHED SALON HAS STYLIST STATION FOR RENT Busy shopping plaza. Plenty of parking. Call now! (408)530-9701 or (408)410-8721 MISSION VIEJO - HAIR STATIONS FOR RENT in the best location. Call (949)981-8620 for more information. ONE MONTH FREE RENT - FULL SERVICE SALON IN GRANADA HILLS SEEKS ESTABLISHED STYLIST for station rental of $150 per week. Backbar and towels included. Contact Jana (818)366-2666 SALARY / COMMISSION WORK FROM HOME Portland Oregon manufacturer/distributor has an opening for a positive minded, self motivated customer service rep in several locations. This is a work from home contract position. Set-N-Me-Free provides territory account and lead information direct into your computer. On the telephone, you train salons to use healthy skin care products and add-on treatments. Work from home is generous commissions and bonuses. Send resume to 503-669-9057 or call Debbie at 800-221-9727. C h ec k u s o u t : www.set-n-me-free.com. V A L E N C IA , C A - H A I R S T YL I S TS WANTED FOR BUSY FAMILY SALON Call for more information (661)263-1522 WANTED: Li censed cos me tol o gi sts and estheticians to join the Education Department at Federico Beauty Institute – located in Sacramento, California. Will train! Visit www.federico.edu or call 919.929.4242 ex. 205. BARBER & BEAUTY SA LON IN WEST COVINA, CA SEEKING EXPERIENCED BARBER / STYLIST Family atmosphere, good lo ca tion. C all for more in for ma tion. (626)931-1456 (626)476-7563 WEST LOS AN GELES – SAWTELLE / OLYMPIC – 2 LICENSED HAIRSTYLISTS, 1 MAN ICURIST & 1 ROOM FOR FACIALIST AVAILABLE 10 yr es tablished beauty supply / salon. Heavy foot traffic. Lots of free parking. Call Diva: (310)479-0636 BEAU TI FUL SA LON IN THE HEART OF MELROSE (HOLLYWOOD) Three Workstations for rent. $800 / month. Also esthetician room for rent $650 / month. Get your own key! Call Fima (323)868-5111 BARBER WANTED - ORANGE COUNTY Full-time or part-time Barber wanted at Mt. Zion Barbershop. Great opportunity. Busy shop! Call (714)898-3488 HAIR STATION, NAIL STATION & ROOM FOR RENT IN SANTA CLARITA SALON Great location. $150 per week For more information call Nik @ (661)254-4458 (work) or (310)963-4247 (cell) W E L L E S T A B L I SH E D B A I NBRIDGE ISLAND, WA SALON Endless possibilities for business growth. Call (206)406 5977 or [email protected] CALIFORNIA STYLIST & SALON | MAY 2008 | 23 USED EQUIPMENT VALENCIA - GREAT TURNKEY OPPORTUNITY 7 stations, 2 shampoo bowls, 2 new dryer chairs, break room, washer / dryer, color room, bright, lots of walk-ins, plenty of parking. Call David at (661)755-2388 BARBER CHAIRS - ANTIQUE - KOCH, KOKEN, PAIDAR 14 available. Two barber poles. Everything in excellent condition. Barber wanted - Los Angeles area. Call (818)349-4310 $ LOS ANGELES & ORANGE COUNTY BEAUTY SALONS Full-service, children’s and beauty supply! 4 - 11 hair stations! Check out our website at BestSoCal.com/salons, or call (877) LuvSoCal (588-7622). Broker. FRESNO SALON / IN SHOPPING CENTER / GOOD LOCATION Five stations (all rented), three shampoo bowls, seven dryers. High traffic. Also have Delphia Microdermabrasion Machine & other equipment for sale. Must see shop! Call (559)325-6605 LI CENSED COS ME TOL O GISTS AND ESTHETICIANS WANTED Full or part-time with good com mission in Long Beach. Call (562)627-5400 or (562)275-1880 SHOPS FOR SALE EASY MONEY!! PROF ITABLE SALON FOR SALE!!! TORRANCE Net $3,000 without working it. 2,200 square ft, eye catching architecture. You can easily double or triple current income with space for expansion. Great systems, easy management. Lots of extra retail space. BONUS full established hair clientele included with purchase of salon. THIS WILL BE YOUR BEST INVESTMENT EVER!!! $75,000 OBO. Call (562)884-0062 SAN FRANCISCO: BEAUTIFUL, BOUTIQUE STYLE SALON Great location in upscale neighborhood. Street level with lots of walk-ins, 6 stations, laundry units, recently redecorated. Call (415)246-4950 BEAUTY SUPPLY AND SALON FOR SALE, RIVERSIDE Three hair stations. Large inventory. Busy shopping center. Great opportunity to be your own boss! Very good price! For information call Maria (951)686-2386 HAIR SALON FOR SALE IN CORONA Six hair stations, two dryers, two shampoo bowls, one skincare room. Great location next to freeway. Very busy shopping center. Call Martha for more information (951)737-3833 English / Espanol SALON FOR SALE - CITRUS HEIGHTS, CA Recently remodeled. Nine hair stations, one manicure station, tanning rooms. Busy shopping center. Asking $30,000. Call Helen for more information (916)628-6108 BEAUTY SALON / DAY SPA FOR LEASE IN BERKELEY Lots of free parking, 4100 sf space, Beautifully built out with 11 private rooms and 5 beauty stations including manicure / pedicure and makeup stations plus more. Contact Rob ert (510)762-1000 or Lola (510)540-0359 SACRAMENTO, CA - FULL SERVICE SALON FOR SALE Great location. Call for more information. (916)387-1030 A BEAUTIFUL, ESTABLISHED, LA JOLLA BOUTIQUE STYLE SA LON FOR SALE 4-STA TIONS, 2-BOWLS. 2 BLOCKS FROM THE BEACH WITH PARKING LOT.. A MUST SEE AND SELL! . ASKING $38,000. MAKE AN OFFER? SHOWN BY APPOINTMENT ONLY. (619)438-8687 SHOP FOR SALE - ‘OPPORTUNITY IS A GREAT THING IF YOU TAKE ADVANTAGE OF IT’ Skin Care: 5 treatment rooms, furnished, kitchen with W&D, bonus training room: includes chairs, pull down screen, computer, storage space a nd fa cial equip ment. Con tact (951)206-8679 BAKERSFIELD, CALIFORNIA Spacious, redecorated, full service salon offering many nice features. New equipment, seven stations, four shampoo bowls, two large separate rooms. Must see, Must Sell, Make offer!!! (661)589-4711 (805)340-0162 24 | MAY 2008 | CALIFORNIA STYLIST & SALON SALON FURNITURE 4 SALE 6 stations, 6 chairs, 2 hair dryers, 2 shampoo bowls w / towel cabinet & 1 reception desk. All black & silver. Call Ana for more info @ (562)318-6010 BEAUTY SALON FOR SALE, CORONA CA Busy shopping center. Call Moises, Cell (714)474-1750 T A N N I N G S PA F O R S A L E FONTANA, CA Classy Salon with 10 new Sportarredo tanning systems, fully paid. Inventory includes accessories and tanning products. Please call Kathy for info on this Turnkey business. (818)384-7213 LARGE BEAUTY SALON / FRESNO SHOPPING CENTER / GOOD LOCATION Lots of parking. 17 Hair Stations, 5 Manicure Stations, 3 Private Rooms. Many upgrades. Great potential for the right person. For more information call (559)903-7669 SAN FERNANDO VALLEY HAIR SALON FOR SALE OR PARTNERSHIP Move forces sale. Great opportunity. Three years old. Four chairs, two shampoo bowls, facial room. Turnkey operation. Fantastic lease terms. We want you to S U CC E E D ! C a l l (8 1 8 ) 7 7 6 - 0 3 0 4 o r (760)610-1824 GREAT PLACE TO RUN YOUR BUSINESS! ELEGANT SALON IN SHERMAN OAKS! All new equipment : 6 styling chairs, 2 shampoo stations, manicure table, 2 pedicure stations. Lots of parking. Just bring your scissors and start work! $100,000. Liza (818)308-8707 HAIR SALON FOR SALE IN PLACENTIA Six stations, one facial room, two manicure stations. Great location! Call (714)743-5346 BUSY BEAUTY SALON FOR SALE IN MORENO VAL LEY with seven beauty stations, two shampoo bowls, office room, break room, product storage, 1000 sq.ft. with a big parking lot. Must see! For more information and appointments, contact Miriam at (951)534-2658 PORT HUENEME-CA Established, Full Service Salon Business FOR SALE. Rare Opportunity. Large Clientele, 7 Hair Stations, 3 Shampoo Bowls, Manicure Station, Dry Spa Treatment / Massage / Waxing Room, Retail Area. Owner Retiring. Call (805)985-5555 or E - m a il : [email protected] SALES, SERVICES & REPAIRS of Barber chairs, Salon chairs, and Hairdryers. Sales of NEW & USED Barber chairs and Salon chairs. We CUSTOM build Salon & Barber stations. UPHOLSTERY services. We currently have: 10 barber chairs on sale- starting price $75; 15 antique barber chairs; New salon stations- starting at $99.99; New shampoo cradles- starting at $125. For more info call Jesse @ 310-830-4982 Se habla espaol BEACHWOOD SHELVES (IKEA) Great for display of products. $100 each. Shampoo unit and wall station with three drawers. $495 for all. Call Nik @ (661)254-4458 (work) or (310)963-4247 (cell) BARBER SHOP EQUIPMENT 4 matching Koken chairs with por celain bot toms, good chrome. 2 shampoo sinks, 2 sets of matching backbars with mirrors / lighting, waiting chairs and much more. $5,000. Located in Sacramento. Call (916) 925-4541 NEW EQUIPMENT LA-TE-DA CUSTOM DESIGNED SALON FURNITURE.WITH YOUR DESIGN IN MIND OUR COMPANY OFFERS A WIDE VARIETY OF SERVICES TO CREATE YOUR SALON VISION. START TO FIN ISH COM MIT MENT IN CLUDES COMPLETE FLOOR PLAN DESIGN -CREATIVE EQU IPMENT DE SIGN. ASK ABOUT OUR hide-a-cord styling station and other special designs. Hassle free Financing available for ev eryone. 1-800-640-0444 WWW.LATEDAUSA.COM ELEGANT NAIL SUPPLY: We wholesale and retail New & Used Salon Equipments, Salon Furniture and all brand-name products OPI, IBD, Gena, Creative, LaPalm… We offer online continuing education. Please visit our website for more information: www.elegantnailsupply.com. Phone: (937)258-0608 or 1-888-308-6308 PROFITABLE SIDELINES OFFER YOUR CLI ENTS MORE Tamera Acey, a Health & Weight Loss Advisor can assist them, or she can train you how to offer this valuable service yourself. Help your Clients truly feel better. Call her at (503)267-9189 (Pacific time) or e-mail: [email protected] EV ERY BODY’S TALK ING: Oprah.com, Vogue, Good Morning America. CNN Money, London Times and many, many more. Now you too can feel great, retard aging cells, offer your clients good health and see a remarkable income with little or no effort. TheGreatProduct.com/GR84US $ HAIR EXTENSION MASTER CLASS Se experta en extensiones,quien ateinda a la clase aprendera lo ultimo en las mejores tecnicas.Gratis manequi de practica,CERTIFICADO y Tarjeta de decuento . L l a m a pa r a reserva r t u espacio comunicate con Leticia al (818)284-5935. Clase es completa en Espanol. English class available. APPRENTICESHIP PROGRAM for San Bernardino and Riverside counties. Call John at (714)571-5747 AIRBRUSH MAKEUP, BODY ART AND TANNING COURSES $150. Call for dates (925)876-6676 MISCELLANEOUS HEALTH BENEFITS Includes dental, vision, prescription, chiropractic and medical. Not Insurance Linda 1-877-818-9254 or (541)554-7953 BUSINESS OPPORTUNITIES MAKE $100 PER HOUR SHARP ENING SCISSORS AND CLIPPERS. I will beat anybody’s price on any equipment and training. (408)439-9161 EDUCATION LEARN NEW TECHNIQUES THROUGH DVD’S - FREE CATALOG Hair cutting & styling, clipper & razor cutting, hair coloring, wedding styles & updo’s, makeup, facials, manicures and pedicures, waxing & hair removal, massage, and spa & body treatments. 800-414-2434 - www.VideoShelf.com PERFECT YOUR HAIR CUTTING AND COLORING SKILLS AT MOGI Mondays daytime and evening. For more info call Mogi at ( 3 1 0 ) 8 0 1 - 1 4 5 0 or w w w .mogihair .com / http://www.mogihair.com/phpBB2/viewforum.ph p?f=2 EYELASH EXTENSIONS TRAINING BY NOVA LASH™ is an all day extensive training course for Cosmetologists/students, makeup artists and medical professionals. Boost income and clientele. Call to register/details on current and upcoming classes and locations. Northern CA, WA, OR (530)400-2304, or www.novalash.com CALIFORNIA STYLIST & SALON | MAY 2008 | 25 May 2008 Eyelash Extensions One Day Intensive Training by Novalash, call for dates and locations. (530)400-2304, or www.novalash.com 4: 2GORJIS presents Bridal Makeup and Marketing Class with Makeup Artist Kim Evans, Walnut Creek, CA www.2GORJIS.com or (925)932-8602 5: Cosmoprof Beauty presents Farouk Map the Cap! Hands on Class, Santa Clarita, CA; ISO i.color Solutions, Bakersfield, CA; Joico K-PAK Color System Demonstration, San Bernardino, CA ; Paul Mitchell Complete Color Demonstration, Sacramento, CA & Santa Barbara, CA; Paul Mitchell The Blonding System Demonstration Class, Bakersfield, CA; Pravana Color Encounter Demonstration, Long Beach, CA; Wella Creative Color Techniques Demonstration, Fremont, CA & Fresno, CA ; Wella Creative Color Techniques Demonstration, Fresno, CA www.cosmoprofbeauty.com 5: Maly’s presents Redken Path to Abundance with Glenn Baker and Peter Mahoney, Pleasanton, CA www.malys.com 5: 3D-Beauty International presents 3D-Lashes Eyelash Extension Workshop, Walnut Creek, CA 1-866-757-5274 or www.3d-beauty.com 5: Next Dimension Educators presents Up Do “The After Five Look”, Inglewood, CA (323) 259-7437 10-11: Westmore Academy of Cosmetic Arts presents Hair 101, Burbank, CA 1-877-978-6673 11-15: Salon Training International presents Salon Owners Success (S.O.S.), Carlsbad, CA (760)929-2600 email: [email protected] 12: Artistry - Business - Fashion...Real Time (AB-FAB for short) with Jessee Skittrall, Napa, CA www.rwaseriousbeauty.com 12-30: Westmore Academy of Cosmetic Arts presents Master Makeup Course Beauty & Fashion Makeup for Spa, Salon & MediSpa, Burbank, CA 1-877-978-6673 18: Brilliant Brows by Miss Molly B San Jose, CA (760)403-6457 18-20: Eufora International presents Strategic Solutions Academy Expressions Course, Carlsbad, CA 1-800-638-3672 www.eufora.net 19: 2GORJIS presents The Business oof Professional Makeup and Marketing, Walnut Creek, CA www.2GORJIS.com or (925)932-8602 19: Western Salon Services presents Cutting Class with Colleen Wagner, Santa Rosa, CA (916)384-3920 or 800-235-7376 19: Cut & Color Trends Seminar, Berkeley, CA www.rwaseriousbeauty.com 19: Brilliant Brazilians by Miss Molly B, San Jose, CA (760)403-6457 19: Cosmoprof Beauty presents Goldwell Color Primary Demonstration, Montclair, CA; Paul Mitchell Complete Color Demonstration, San Bernardino, CA; Paul Mitchell The Blonding System Demonstration Class, Fountain Valley, CA; Pravana Color Encounter Demonstration, Lancaster, CA; TIGI Why Colour? Demonstration, Long Beach, CA www.cosmoprofbeauty.com 19: 3D-Beauty International presents 3D-Lashes Eyelash Extension Workshop, Tustin, CA 1-866-757-5274 or www.3d-beauty.com 19: Next Dimension Educators presents Lace Front Wigs, Inglewood, CA (323) 259-7437 25: Adrian the Dream Weaver presents Hair Extension Seminar and Workshop, Chandler, AZ (972)387-5677 www.HairExtension.com 26: Adrian the Dream Weaver presents Hair Extension Certification Course, Chandler, AZ (972)387-5677 www.HairExtension.com June 2008 1: 2GORJIS presents Global Connections (Makeup for MultiEthnic Skin) with Makeup Artist Kim Evans, Walnut Creek, CA www.2GORJIS.com or (925)932-8602 1-2: Trisha Kemp: Quit Blaming Yourself! Water is Ruining Your Color, Los Angeles, CA 1-800-622-7332 www.malibuwellness.com 2: Brazilian Blowout Academy, West Hollywood, CA (310)5607497 www.brazilianblowout.com [email protected] 2: Cosmoprof Beauty presents Farouk Art of Blonding Hands On, Santa Clarita, CA www.cosmoprofbeauty.com 2-8:: Award Studio presents Media Makeup for Ads, TV, Films, Los Angeles, CA (310)364-0665 www.MediaMakeupArtists.com 7-8: Westmore Academy of Cosmetic Arts presents Naturalash Eyelash & Hairstyling & Updos for Brides, Parties & Special Occasions, Burbank, CA 1-877-978-6673 8: Adrian the Dream Weaver presents Hair Extension Certification Course, Dillon Beach, CA (972)387-5677 www.HairExtension.com 8: 2GORJIS presents Let’s Talk Makeup (Makeup Basics 101) with Makeup Artist Kim Evans, Walnut Creek, CA www.2GORJIS.com or (925)932-8602 8-9: Kadus Certified Colorist Program with Jessee Skittrall, Concord, CA www.rwaseriousbeauty.com 8-10: Salon Training International presents Graduate Course, Carlsbad, CA (760)929-2600 email: [email protected] May 2008 July 2008 4-5: Fashion Focus 2008 presented by Barnum Beauty, Cleve- 12-14: California Cosmetology Association Annual Convention, land, OH www.cosmoprofbeauty.com 4-5: Passion Hair Extension Stylebooks photography session, Chiarlotte, NC (703)359-6000 ext. 22 [email protected] 4-6: ISBN’S 2008 Conference, Renaissance Esmeralda Resort, Indian Wells, CA 1-866-444-4272 17-19: International Congress of Esthetics and Spa, South Beach, FL 1-800-471-0229 or www.lneonline.com 18: California Cosmetology Association - The New Generation, Regional Stylz Symposium, Huntington Beach, CA 1-800-482-3288 www.the-cca.com 18: I.E.C.A. Haute Hair Competition & Runway Presentations, Northern Quest Casino Family Pavillion, Airway Heights, WA (509)838-8242 or (509)624-9451 18-19: The Makeup Show, New York www.themakeupshow.com 18-19: Bio-Therapeutic Get Your Tech On! 2008 Education Nation, Dallas, TX www.bio-therapeutic.com 18-20: Angelo’s Beauty Supply presents Eufora International Strategic Solutions Academy, Erie, PA 1-800-622-1205 Fresno, CA 1-800-482-3288 www.the-cca.com 12-15: Ohio Association of Beauticians Inc. 70th Annual Convention and Tradeshow, Cincinnati, OH (513)751-5566 / (419)222-5648 13: 19th Annual North American Hairstyling Awards, Mandalay Bay Convention Center, Las Vegas, www.cosmoprofnorthamerica.com 13-15: Cosmoprof North America 2008, Las Vegas, NV. www.cosmoprofnorthamerica.com 11-14: The International Caribbean Barber & Hair Fashion Showcase, MONTEGO BAY, JAMAICA. www.icbhfashionshowcase.ws 19-27: National Beauty Culturists’ League’s 89th Annual Convention, Marriott Hotel, Winston-Salem, North Carolina, 202/332-2659, nbcl.org 26-27: Armstrong McCall Regional Show, Phoenix, AZ www.armstrongmccall.com or call 1-800-45-SALON 27-28: Passion Hair Extension Stylebooks photography session, Los Angeles, CA (703)359-6000 ext. 22 [email protected] 28: Paul Mitchell Trend Tour, Columbus, OH 1-800-251-8427 or www.PMOhio.com June 2008 August 2008 1-2: ABCH Energizing Summit, Los Angeles, CA www.haircolorist.com or 1-888-425-6578 1-2: Premiere Orlando, Orlando, FL www.premiershows.com 1-2: Paul Mitchell Hair Camp 2008, Sandusky, OH 1-800-2518427 www.kalahariresortsgobig.com or www.PMOhio.com 1-2: Passion Bridal & Wedding Stylebooks photography session, Washington, DC (703)359-6000 ext. 22 [email protected] 8: California Cosmetology Association - New Generation, Regional Stylz Symposium, Danville, CA 1-800-482-3288 www.the-cca.com 8-9: Fashion Focus 2008 presented by Cosmoprof Beauty, Seattle, WA www.cosmoprofbeauty.com 18-20: Intercoiffure 20th International World Congress, Rio de Janeiro, Brazil www.icdrio2008.com 21-24: George Rileys PBC presents Scruples Training for Tomorrow Lakeville, MN 1-800-303-3630 www.georgerileyspbc.com 21-28: California Cosmetology Association The New Generation presents Regional Stylz Symposium at Sea, Alaska Cruise aboard The Diamond Princess. Call 1- 800-235-7376 www.the-cca.com 21-28: Western Salon Services presents Alaskan Cruise with Wayne Grund and Dr. Hunter (916)384-3920 or 800-235-7376 22: Paul Mitchell Trend Tour, Cleveland, OH 1-800-251-8427 or www.PMOhio.com 22-23: Passion Hair Extension Stylebooks photography session, Dallas, TX (703)359-6000 ext. 22 [email protected] 26-28: The International Arab African Health & Body Care Trade Show, Cairo - Egypt, www.hebexegypt.com www.greenlinefairs.com 28-30: IBS Las Vegas (formerly Las Vegas Hair and Nail Conference), Las Vegas, NV www.ibslasvegas.com 28-30: International Esthetics, Cosmetics and Spa Conference, Las Vegas, NV www.iecsc.com 2-4: Bronner Brothers International Hair Show, Georgia World Congress Center, Atlanta, 800/547-SHOW, bronnerbros.com 3: 2nd Annual Northwest Nailtechs Networking Event, Seattle / Renton, WA www.nwnailtechs.com 3-4: Passion Family Stylebooks photography session, Indianapolis, IN (703)359-6000 ext. 22 [email protected] 3-6: ECRM Cosmetics & Fragrance EPPS Conference, TBD, 770/932-3191 ecrm-epps.com 9-11: National Cosmetology Association presents Salon Life ‘08, Rosemont, IL www.salon-life.com or 1-888-254-9810 9-12: George Rileys PBC presents Scruples Training for Tomorrow, Lakeville, MN 1-800-303-3630 www.georgerileyspbc.com 16-18: Face & Body 2008, Moscone Center North, San Francisco, 630/653-2155,faceandbody.com. 17-18: Expo Latino International Salon and Spa Show, Long Beach Convention Center, Long Beach, CA, 562/802-7471, expolatino.com 17-21: EX•TRACTS, Jacob K. Javits Convention Center, New York City, 800/272-SHOW, extractsny.com September 2008 6-8: Haircolor USA, Miami, FL www.haircolorusaevent.com 14: Nailpro Anaheim, Anaheim Convention Center, Anaheim, CA, 888/491-8265, www.nailpro.com 20-22: Spa & Resort Expo and Conference, New York www.spaandresortexpo.com 20-22: International Congress of Esthetics and Spa, Long Beach, CA 1-800-471-0229 or www.lneonline.com 21-22: Mid-American Beauty Classic, Columbus, OH www.premiereshows.com The Information Age... continued from page 13 information together for you. A new approach to education and business growth is in the combination of e-learning (or online learning), and done-for-you marketing toolkits that provide complete templates of properly written sales letters and other marketing products that you can use just by plugging in your own salon/spa name. One example of this new combination of online learning and done-foryou marketing is Salon Success University. The owner, Chuck Choate, has put marketing expertise and experience as a salon owner together in a university- style approach that allows salon owners to learn at their own pace. Choate comes from a family of salon owners who have been in the industry for over 30 years, and currently owns three successful salons in the Milwaukee area. “I’ve not only been through my own struggles and frustrations, but I also watched 26 | MAY 2008 | CALIFORNIA STYLIST & SALON family members go through the same things,” Choate explained as to why he started the online university. “I really have a desire to save other salon owners the hassles I went through. I believe that using our programs can genuinely help them be successful.” Can someone really offer you “Success in a box”? Of course not. There is no substitute for hard work and dedication, but do you think there is someone to make it a whole lot easier? You bet, and companies like Salon Success University and others will be helping salon owners accomplish the things they set out to do in the first place, like feeling the satisfaction of owning and operating a successful salon, and all the benefits that go with it. Lake Furney is a freelance writer based in Austin, Texas (www.greatlakescopywriting.com). For more information on Salon Success University, go to http://www.salonsuccessuniversity.com. WHAT’S NEW IN THE MARKET 1. When Runway Hair and Technology Meet... 1 2 After several years of success with his line in Australia, session stylist Kevin Murphy introduces his line of lightweight and skincare inspired hair products to the U.S. The line of shampoos, conditioners and styling products contain fruit essences, antioxidants and other ingredients often found in skincare products, which creates a lightweight product that doesn’t weigh the hair down or make it look oily. Additionally, at www.kevinmurphy.com.au you can download Podcasts to learn how to use each of the products and find styling tips. Download tips straight to your iPod to share with your client while they are in your chair. For more information on Kevin Murphy products, call 858-756-8847 or visit www.kevinmurphy. com.au. 3 2. What’s Your Mantra? Silk Bliss thermal smoothing serum from Mantra is a product designed to smooth out frizzy, unruly hair, leaving a healthy shiny finish. This unique product seals cuticles ensuring longer lasting hair color while also repairing dry, damaged hair without adding weight. The lightweight formula provides thermal protection and produces a brilliant shine. Silk Bliss locks in moisture, while locking out humidity. Inspire working thermal spray is a fast drying, flexible fixative for hold and control. It is brushable, humidity resistant and will not leave a sticky residue or build up. Experience the support and loyalty you deserve from a diversion free brand and see the benefits of having Mantra in your salon. The only way to stop diversion is not to support it. For more information, call 800-465-5887 or visit www.whatsyourmantra.com. 4 3. Create Style with Edge-Ahead Razor The new Edge-Ahead Texture Razor from Fromm International delivers head-turning styles. And its fashionable colors complement its comfort features: an over molded non-slip handle, an articulated joint and a swivel finger ring. The texture blade is protected in a neat blade guard. The razor comes in silver, blue or purple. Fromm International has been bringing technologically advanced shears, sundries, salon and hair apparel to the professional beauty industry for 100 years. The company’s major brands include André Salon Apparel, Fromm Premium Shears, Diane Essentials, Mebco Combs and Brushes, and Solis Professional Hair Dryers. All Fromm products are made from the finest materials and workmanship, and carry warranty protection. For more information, call 800-323-4252 or visit www.frommonline.com. 5 4. Natural Skin Care for Men Nutra Luxe MD PLUS has introduced a chemical and preservative free Anti-Aging Skin Care product line for Men. Men Only Daily Moisturizer and Skin Protection with SPF 30 and Men Only Wrinkle Serum use advanced men’s skin care science. Both products are formulated to repair and protect from free radical and photo aging skin damage and moisturize for healthy skin cell renewal. The Wrinkle Serum is a complex of Bio and Neuro Peptides that works like the popular injections to reduce wrinkles, lines and sagging skin. All of the ingredients are microencapsulated to preserve their full potency and performance. For more information, call 239-561-9699 or visit www.nutraluxemd.com. 5. New Web Site Helps Hair Salons Attract Business SalonContact.com is an online searchable database of hair salons, nail shops, tanning salons and spas nationwide that also includes employee photos and credentials. “This is the perfect complement to businesses that already have Web sites,” said Ben Derin, president of Salon Contact. “You can link to your Web site and attract even more attention to it.” Derin said it’s also an excellent substitute for salons without a Web site because it instantly gives them presence on the Internet. Similar to MySpace, businesses easily create profiles and can post photos on their page. Searchable by geographic location, SalonContact.com is also like Yellow Pages because each listing is included in a nationwide directory marketed to potential customers. But unlike either site, SalonContact.com makes it possible for salons to create customizable coupons. “Name and phone number just isn’t going to cut it,” said Derin. “On SalonContact.com the customer can get a lot of information about the salon and stylists, this in turn will help them make a more informed decision about the company they’re going to give their business to.” For more information, visit www.saloncontact.com or call 216-831-2699 Have your product considered for the Stylist & Salon’s What’s New section. Send press releases with a photo to Managing Editor Lisa Kind at [email protected] or mail to Stylist & Salon Newspapers, 1750 SW Skyline Blvd., Suite 24, Portland, OR 97221. CALIFORNIA STYLIST & SALON | MAY 2008 | 2