polar online

POLAR ONLINE
How to register and make an online booking
Contents
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POLAR Online
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The best way to sell Seabourn
Online help and training
Register for POLAR Online
7 Quick steps for creating a booking
Powerful booking management features
Booking search and booking list
POLAR Online
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The best way to sell Seabourn
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Help and training available online and by phone
Seven easy steps to create a booking
Powerful booking management features
Booking search and booking lists
More selling and management features than any
other tool
• Access to the best fares: all past guest, agency and
group fares
• Easily manage group bookings
• Easy to learn and lightning fast
Online Help &
Training
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Available throughout POLAR Online
• Click HELP for “how to” guides and policy information
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Help topics include
• Every step of the booking process
• “How to” guides for all booking and modifying features
• Policies and procedures
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POLAR Online help line
• 1-800-544-9032
Register for
POLAR Online
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Go to www.seabourn.com click “Travel Professionals”
Select “Register
your agency”
Register for
POLAR Online
Registration for POLAR Online
is through OneSource
•Fill in the required information.
•Print, sign and date the form.
Your agency owner or designated
manager must complete this
registration form.
•Submit your form to the contact
provided either by fax or mail. It
will be processed by the next
business day.
•You will receive an email
notifying you of your new POLAR
Online user name and password.
Register for
POLAR Online
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Adding a user (only available to owner or supervisor level profile)
Select agency profile under
New Reservations to begin
the process
Register for
POLAR Online
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Adding a user (continued)
Select “Add A
User” to create
additional logins
for agents in your
office
Existing registered users will be
displayed along with their
permission type
Register for
POLAR Online

Adding a user (continued)
Input users information. NOTE: A
valid email address is required
for each user
Register for
POLAR Online
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F.A.Q.
• Q: Who is registered as my agency owner/
administrator?
• A: Contact OneSource at 800-544-9032 and they
can verify who is the registered agency owner.
• Q: My registered agency owner/administrator is no
longer with the company. How can I have this
changed?
• A: On agency letterhead, advise reason for change
and who will be the new registered
owner/administrator. Be sure to include a new
registration email address. Fax this information to
OneSource’s Revenue Support at 661-753-0180.
7 Quick Steps for
Creating a Booking
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Step 1: Sailing Search
• Enter club number information for the best quotes
Guest Club Number
Enter your client’s Club Number to find the best fares. You can search by Club Number or Phone Number
Club #
Passenger
Search by club number or
by phone number
Club#
7 Quick Steps for
Creating a Booking
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Step 1 (continued): Sailing search screen
• Select a cruise search
Search
for a
cruise…
Search by
date or
price
7 Quick Steps for
Creating a Booking
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Step 2: Availability by Price
Research numerous
departures with the
same date and
destination
Sojourn
03Jun11
007
$2,900
xx
xx
xx
Pride
29Jun11
015
$6,100
xx
xx
xx
Spirit
21Jun11
007
$3,400
xx
xx
xx
Quest
24Jun11
007
$3,200
xx
xx
xx
Results are
sorted by
price
7 Quick Steps for
Creating a Booking

Step 2 (continued): Availability by date
• Review category availability
Select a departure
to see the fares
Pride
Sojourn
Quest
Legend
07Jul11
14Jul11
14Jul11
23Jul11
7Greek
9Norway
7Med
7Med
View itinerary details
Review category
status and berth
capacity
7 Quick Steps for
Creating a Booking
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Step 3: Category pricing
• Category Pricing – Best Buy
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No need to call reservations, POLAR Online displays all fares
Best buy always provides the best FIT quote
Create fare comparison to compare promos by category
View the promo codes that append to your bookings
• Category pricing - Groups
• Select from multiple groups: your agency, headquarters or
consortiums
• View the group promo and amenity codes that append to your
FIT bookings
• Clone bookings to quickly add multiple suites to a group
• Easily remove “automatic upgrades” to keep suites
together.
7 Quick Steps for
Creating a Booking
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Step 3 (continued): Category pricing
Best buy
FIT quotes
Pricing for existing
groups
Promotion code
by category
Use fare comparisons
button for a list of
available promotions
7 Quick Steps for
Creating a Booking
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Step 3 (continued): Pricing, fare comparisons
• Use best buy to quickly find the best deal
Fare list includes the best promotions
available like past passenger and flash
Select two promos
for comparison
pricing
7 Quick Steps for
Creating a Booking
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Step 4: Guest pricing detail
• Present the complete quote
Review guest pricing details including FCC’s, Onboard Credits and Commissions.
You can now add a hotel package by clicking “TRAVEL PACKAGES”
Adjust transfers and
Seabourn Shield
Guest Details
Included section will list
any group amenities or
bonus commission
codes
Guest Pricing
Guest 1
Guest 2
Guest pricing will display complete
breakdown, commission and payment option
details
7 Quick Steps for
Creating a Booking
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Step 5: Up-sell Category
• Increase your commissions
We’ve made your sales pitch easy! Speaking points
illustrate the cost and benefit for your client to
upgrade.
7 Quick Steps for
Creating a Booking
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Step 6: Suite Selection
Option #1: Select a suite. You can select up
to three for making multiple reservations
Available Suites
Option #2: Request a specific suite
Request a Suite
Category & Suite
Closest Available Suite
Suite
7 Quick Steps to
Creating a Booking
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Step 7: Add guest names – the final step!
• Add cross reference ID’s for multiple suites
• Easily remove auto-upgrades to keep suites
together
• Guest information is automatically completed if you
input club numbers
7 Quick Steps for
Creating a Booking
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Step 7 (continued): Add Guest Names
Guest Information
Enter guests
names
Dining and bedding
options
Cross reference bookings
decline automatic upgrades
Booking Management
Features
Save time using POLAR Online to modify
your bookings
 Extend options
 Rebook features quickly change sailing,
category or promo
 Set up “auto-charge” of final payment to your
client’s card
 Manage pre- and post-cruise packages
 Submit required immigration information
 Add gifts like wine, flowers or onboard credit
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Booking Management
Features
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Booking is confirmed!
Send confirmation (agent and guest)
to any agency email or fax
Helpful booking information and
modification links
Booking Management
Features
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Booking Information
• Manage guest data
Extend booking option
Cross reference
bookings
Change the departure
date, promotion or
category
Booking Search and
Booking List
Retrieve and manage all bookings
including bookings made via POLAR Online,
any GDS online booking tool or over the
phone.
 Create a list of all agency bookings on a
voyage
 Booking lists make it easier than ever to
manage multiple bookings on a sailing
 View balance and option status within the
booking list
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Booking Search and
Booking List
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Retrieve a booking or booking list
Retrieve a specific
booking number
Create a list of your agency’s
bookings by inputting the
voyage…
…or ship and sail date
Booking Search and
Booking List
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Filter options and summary information
Sort your booking list by status, group
number or gateway city
Includes last name, booking
number, group, status, suite
information, ship/sail date and
gateway city
Spirit
Legend
Quest
Pride
Booking Search and
Booking List
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Booking List: Payment Information
• Payment status by booking
Check the payment status of
multiple bookings at once
Thank You