dhl speedpack

Transcription

dhl speedpack

DHL SPEEDPACK
Seminar Phi Data - The Road to More Efficient Warehousing & Distribution - DHL testimonial
Wemmel, December 4, 2014
David Thys
1
DHL Speedpack | Wemmel | December 2014
AGENDA
Deutsche Post DHL Group
•
Organizational setup
•
Key Figures
•
Product Portfolio
DHL Speedpack
Project STATUS
•
History
•
Shipped Goods
•
Business Requirements
•
Facts & Figures
•
Service Offering
•
Selection Process
•
Locations
•
Value proposition
•
Results
•
Business
•
Customer Portfolio
•
Recap
•
Operations
2
DEUTSCHE POST DHL
3
A CLEAR VISION
Our vision is very clear: one company with two strong pillars
The postal service
for Germany
4
The logistics company
for the world
DHL PORTFOLIO
Logistics
Air & ocean
freight
5
Supply chain
solutions
Express
Road & Rail
Freight
Express
(Time Definite/
Same Day)
Post, eCommerce & Parcel
B2B
Parcels & Pallets
B2C (eCommerce)
C2C
Parcelshops
International
Mail
Domestic mail
Germany
KEY FIGURES DEUTSCHE POST DHL
Approximately 480,000 employees in more than 220
countries/territories (including nearly 60% outside Germany)
64m letters/3.4m parcels each workday in
Germany/more than 27,000 sales outlets in Germany
Group revenues1): EUR 55.1bn/Group EBIT1): EUR 2.86bn Market
capitalization2): EUR 32.039bn
~ 650,000 international express shipments per day (2013)
(Time Definite International) (+8% vs. previous year)
3.9m tons of air freight/2.8m TEU3) of ocean freight in 2013
23m square meters of warehouse space in contract logistics
1) Financial year 2013
2) As of 12/31/2013
3) TEU = Twenty-foot equivalent unit
6
UNIQUE PRODUCT PORTFOLIO
No. 1 in international express delivery
Europe’s largest postal service
Leader in the forwarding business
Partner for e-commerce and
a pioneer in secure digital
communications
No. 1 in contract logistics
7
DHL SPEEDPACK
8
HISTORY
SBT  DANZAS  DHL
• Unilever Transport & Warehousing Belgium
• Independent group: SBT
• 1987: SBT is taken over by Danzas
• 1999: Danzas is taken over by Deutsche Post Group
• 2002: Danzas Solutions Distribution becomes Speedpack
NV, a business unit of Van Gend & Loos EE.
• 2003: Speedpack becomes part of DHL Freight Special
Services.
• 2014: Speedpack becomes a part of DHL Parcel Benelux
9
FACTS & FIGURES
Employees
> 120
Daily Deliveries
> 6.000
Daily Parcels
> 8.000
Daily Pallets
> 800
Daily Irregular Dimensions
> 2.000
Locations
6
Vehicles
> 270
Core Type of Business
Delivery Network
65%
Dedicated Transport
35%
Coverage
10
BeLux
BUSINESS
Our Mission
Fulfilling your specific transportation needs by developing tailor-made,
high quality solutions.
Delivery Network
Dedicated Transport
• FTL & LTL
• Pallets, Parcels & Irregular dimensions
• Pallets, Parcels & Irregular dimensions
• 24h Service
• 24h & 48h Service
• Operations:
• Operations: Customer  Destination
• Temperature Controlled
• High Value
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Customer  Terminal  Destination
OPERATIONS
Delivery Network (on map)
• Customer Pickup with centralized infeed in Terminal
• Sort on driver-level in Terminal
Opglabbeek
Aalter
Bornem
Bilzen
• Connect volumes to Crossdocks (5-ton fleet)
• Delivery
Brussels
Dedicated Transport (not on map)
Assesse
• Straight from Customer to Destination
Fleet
• 5-ton fleet :
< 3 pallets/delivery
• 10-ton fleet :
> 3 & < 8 pallets/delivery
• 25-ton fleet :
> 8 pallets/delivery
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Terminal
Crossdock
Capital
Customer Pickup
Connection to crossdock
Delivery to Destination
Foetz
SHIPPED GOODS
DHL Speedpack offers specific road freight
expertise and sector competences for
complex transportation processes.
• Parcels : 8.000/day
• Pallets : 800/day
• Irregular Dimensions: 2.000 units/day
• No limit on size or weight
• Dangerous goods
• Temperature control
• High value shipments
13
SERVICE OFFERING
Service
Value Added Features
• Next day delivery
• ADR (dangerous goods)
• All Products (Pallets, Parcels & Irreg)
• Timed deliveries
• 98% Delivery performance
• Bookings of shipments
• Customer Service Single point of entry
• Technical Distribution
• Dedicated client & project team
• Temperature Controlled Transport
• Integrated delivery document
• High Value Transport
• Track & Trace
• Dedicated network design
• BeLux coverage
• Inbound consolidation concepts
• Cash On Delivery
14
VALUE PROPOSITION DHL SPEEDPACK
Daily coverage throughout Belux.
Fixed door-to-door lead-times.
Reliable on-time delivery performance
Customer specific solutions
Reliability
Multitude of value added
services/features
Customized IT solutions
Compliant with DP DHL
emission reduction targets.
Go Green program
15
Value
Added
Services
Visibility
End to end visibility
State of the art track & trace
Proactive notification options
DHL
SPEEDPACK
Easy to Use
Sustainability
Flexibility
Value for
money
Competitive pricing for Parcels, Pallets
& Irregular dimensions.
Unrivalled
Coverage
Linked with DHL pan-European network
CUSTOMER PORTFOLIO
16
PROJECT STATUS
17
BUSINESS REQUIREMENTS
We received a request from our business to find a solution for below high level requirements:
1. More detailed ability to follow-up on the delivery process
 Real time

By different departments (customers)
2.
More detailed ability to support the loading process (check shipments & colli)
3.
Customization to specific customer requirements,
f.i. Automated reporting on OTD (f.i. Unilever)
4.
Integration of complaint & claims management
18
SELECTION PROCESS
Short listed solutions
• Tensing
•
19
ID DELivery
SELECTION PROCESS
Short listed solutions
• Tensing
•
ID DELivery
Differentiation on:
•
Lower cost (BUILD en RUN)
•
Simple use and setup
•
Quick implementation
•
Also manages the loading process
•
Highly customizable solution facilitates product offerings of DHL Parcel (Speedpack)
Devices in use within the Group (Motorola)
20
RESULTS
1.
Efficiency increase of fleets (Real time POS & extra assignments)
2.
Cost/time savings on the Tour Accounting department
3. Decrease of telephone costs/time of
 CS (also at our customer's CS departments)

Dispatching/Planning department
4. Tailormade customer support options
 OTA, OTD, ETA, GS1 Speeddocking, Reporting, …
21
RESULTS
5.
Integration with Complaint and Claims Management Tool
Function on STATUS website interfaces shipment data and initiates Complaint and
Claims process
6.
Real time visibility of the Fleets
22
RESULTS
7.
Integration with Bing Maps to check tours and integrate with Tour accounting
23
RESULTS
8.
Integration met TMS (from batch communication to synchronization)
9.
Use Loading process to optimize other processes
Load planning and loading sequence
24
RESULTS
10. ETA
25
RECAP
Required
Delivered
1.
More detailed ability to follow-up on the
delivery process
1.
2.
More detailed ability to support the
loading process (check shipments & colli)
3.
Customization to specific customer
requirements,
4.
Integration of complaint & claims
management
26
Transparency which has led to
a) Increase of efficiency delivery proces
b)
2.
Cost & time savings in Tour Acc. Dept.
Decrease of communication costs
•
Direct
•
Indirect
3.
Tailormade customer support options
4.
Integration of complaint & claims
handling
THANK YOU FOR YOUR INTEREST AND TIME
CONTACT DHL Parcel (Speedpack)
IT: David Thys
[email protected]
Sales: Kris De Pauw
[email protected]
Page 27

dhl speedpack

Transcription

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