In A Nutshell - Hoss`s Employee Site

In a Nutshell
by John H. Brown
2006 was a very challenging year for our
company. High fuel costs drove our cost
of doing business through the roof in all
categories. Although our financial results
in 2006 were less than stellar, there were
many bright spots to remember. We
opened a new Hoss’s in St. Marys, PA
and in Enola, PA. These new stores will
help us achieve our growth goals and have
been well received in their communities.
Additionally, we obtained the necessary
permits, licenses, and financing needed to
convert the Hoss’s in Allison Park to our
second Marzoni’s. We completed the rollout of a new and improved point of sale
system in all stores. We increased our
sales of gift cards compared with 2005 as
a result of everyone’s efforts. And last but
not least, we increased our same store
sales as a company compared with 2005.
Looking forward, the 2007 planning
process was centered around two primary
topics:
1. How will we manage the impact of
the 40% increase in the Pennsylvania
minimum wage?
2. How can we spend our marketing
dollars more effectively and strengthen
our brand position?
Answering these two questions will be
achieve better results. We will focus on
a work in progress. We have made some
leveraging the programs already in place
decisions to get us started, but we will
as well as creating new ones. We will
have to continuously
invest as much as we can in our
“... increased our communities with the hope that
come up with new
ideas as results unfold.
sales of gift cards our guests will reward us with
Our projections foreloyalty in return.
cast a $1M increase in compared with 2005
Other plans for 2007 include
production payroll as a
closing the Hoss’s in Allison
as a result of
result of the minimum
Park and reopening as a
everyone’s effort.” Marzoni’s. Additionally, we
wage increase. In order
to be profitable, we
have land control on sites in the
must find ways to absorb this increase.
Harrisburg, PA, market. Several other
We have decided to focus on our costs
sites for new restaurants are at various
of goods (food costs) as the primary tarstages of consideration.
get. Reducing our cost of goods by +/- 1%
We have an aggressive Capital
will recoup the increase in labor costs. We Expenditures Budget that is aimed at
made significant changes to menu prices
improving our existing restaurants.
on November 27th as a first step to lower
Significant dollars will be
our FPC costs. We have decided to make
targeted at equipment replacement and
some significant changes to our purchasvarious other upgrades and enhancements.
ing and our meat processing strategies to
In closing, we have many challenges
try to lower costs. We anticipate having to ahead of us. As with every year in our
adjust menu prices again in the coming
24-year history, we will rely on each of
months in order to achieve our goals.
you to make a difference and to separate
Our marketing strategy will completely
us as the very best restaurant
change from the past. We are shifting all
choice in town. Hoss’s is
focus away from traditional media and
HOSS’pitality!
toward investing in our communities.
We believe that programs like
John H. Brown,
“Community Night Fundraisers” will
President
Inside:
Fast Facts . . . . . . . . . . . . .1 1
Financial Results . . . . . . . 5
401(K) . . . . . . . . . . . . . . . . 8
John Brown . . . . . . . . . . . 2
Lifetime Award . . . . . . . . . 4
Quarterly Awards . . . . . . .10
Hoss’pitality Leaders . . . . 9
Sudoku . . . . . . . . . . . . . . .1 1
Survivor Dinner . . . . . . . . .12
Editorial Staff
Editor, Layout & Design:
Kriss Hippo, Rhonda Brown
Printed by: theprinters.com
Consultants: Nancy Campbell,
Kriss Hippo, Sandy Swope,
and Bridget Bingham
2007 Tuition Assistance
Program
Applications accepted by mail only
and must be received no later than
Monday, June 4, 2007. Visit
HossPeople.com for an application
in PDF format.
2 Winter 2007 | www.hosss.com
2006
Gift Card Contest
Winners Announced
We are very excited to announce the
winners of the 2006 Gift Card Contest. We
would like to start by thanking everyone
for their efforts. As a company, Hoss’s was
up 5.98% in gift card sales this year. We
could not have done that without the
efforts of everyone!
Each winning store received a prize
pack that included the following: Digital
Camcorder, Digital Camera, iPod Nano, MP3
Player, Motorola Walkie Talkies, Polaroid
7-inch portable DVD Player, DVD/VCR Player,
15-inch Sanyo Flat Screen TV, AT&T three
hand set answering machine, Men’s &
Women’s Under Armour Sweatshirts, Coleman
8-person Tent, Two Hoss’s Chairs, and
(14)$25 American Express Gift Cheques.
In addition each of the winning
stores held a pizza party and prize drawing
to celebrate.
The contest winners are:
Canonsburg
Highest % of gift card sales based on guest
counts without a decrease
Altoona
Highest $ amount without a decrease
Cranberry
Largest % increase over 2005 in the last
14 days
Server Survivor Dinner
by Mark Ritko, Service Specialist
During the past year, we ran a contest to
select the best server team in the Hoss’s
chain. The contest ran a total of 36 weeks
to select a winner from each district.
There was an additional three weeks to
determine an overall winner from the four
finalists for a total of 39 weeks.
The stores were evaluated from our
guests’ input on the GSS (Guest
Satisfaction Surveys) and CI (Continuous
Improvement) from the corporate staff.
The final four stores were Annville from
District 1, Shamokin Dam from District 2,
Erie from District 3, and Greensburg from
District 4. Each of the four finalists was
evaluated by a secret shopper family on a
one-time evaluation. The winner of
this secret shop and the overall contest
was Erie.
We held a dinner for the Erie store at
Crowley’s restaurant, and it was a huge
success. We had 21 servers who attended,
the entire management team and seven
corporate staff. Needless to say, the food
was excellent, the prizes were plentiful,
and everyone had an excellent time. The
night was highlighted by a cash prize
game of $500 to be split among the
servers who “survived” the drawing.
In closing, thanks to all the special
people behind the scenes who made it
all work. Thanks to Kay Cheskey, Julie
Weicht, and Pam Weakland for all of
their ideas and drive
to make it happen.
Thanks to the three
finalists whose server
teams are also excellent. Unfortunately,
we can only have one
winner. Finally, to the
Erie store, thanks for making my job of
service to our guests a lot easier. The
thing that stood out above all else was the
warm and friendly smiles on their faces.
They truly are an excellent group of people. Anyone who has the opportunity to
visit the Erie store should experience what
they offer to each and every guest.
www.hosss.com | Winter 2007 3
Lifetime Achievement for Business Advocacy
Honoring a Lifetime of Achievement
“Fasten your seatbelts; you’re in for the
ride of your life” is a familiar phrase to
many who have worked with Bill
Campbell. Most would agree that working
with Bill is never boring - challenging
certainly, but never boring. You truly
never know what to expect from this
deep-thinking, fast-acting entrepreneur.
Born and raised in Blair County, Bill
has deep roots within this community.
Truly no one does more to promote and
defend the area he has called “home” for
more than 70 years.
Along with his five brothers and sisters,
“just plain Bill,” as he is apt to tell you,
was raised on a farm in the Loop area outside of Hollidaysburg. Working on his
great-aunt’s farm raising agricultural
products sold at the farmer’s market in
Altoona, he learned the work ethics that
have contributed to his success. Daughter
Krista Soellner describes her Dad as the
kind of guy who loves getting his hands
dirty. “He can’t sit still very long, especially behind a desk. He taught all of his
kids, and now his grandchildren, that you
have to work hard to accomplish goals.
He has shown us that if you do work hard,
you will be rewarded.”
After graduating from Hollidaysburg
High School, Bill worked in many capacities. He operated a service station, dug
ditches for the railroad, drove tractor trailer rigs, built and operated a tavern, and
worked as a cook in his National Guard
unit. In 1966, he started a residential and
light commercial contracting business.
Bill got involved in the restaurant industry in 1979 when a group of investors
convinced him to build a Western Sizzlin
Steakhouse taking him on as a partner.
After buying the other partners out, Bill
Hoss’s Executive Board
4 Winter 2006 | www.hosss.com
built a second Western Sizzlin, and then
created Hoss’s Steak and Sea House when
a franchise he had been promised was
sold to someone else. There are now 42
Hoss’s restaurants and one Marzoni’s with
three more restaurants currently on the
drawing board. Bill’s diverse background
has helped Hoss’s expand its operations to
include its own meat fabrication plant and
distribution facility (Hoss’s Fresh Xpress),
its own in-house advertising agency
(Image Advertising) and its own construction and maintenance company (Hoss’s
Building Services).
“Bill lives and leads with his heart, and
his heart is solid gold,” says Cynthia
Smith, Bill’s stepdaughter. “A man of
never-ending kindness and generosity, his
every move is governed by his genuine
concern for the success and well-being of
others. His love and leadership have
brightened my life in countless ways for
as long as I have known him.” Bill’s
devotion to his family is legendary.
Bill attributes Hoss’s phenomenal
success to its people. “You have to be
selective and hire people with a willingness to make guest satisfaction their
number one priority.” His belief in the
“golden rule” of treating each person,
both customer and fellow employee as
you would like to be treated is a major
focus of the training program for Hoss
employees. Daughter, Billie Jo Walls
states, “For me, the idea that it is better
to give than to receive originated with my
Dad. I am so blessed to have been raised
under his influence, finding great joy in
giving as a result of his example.”
Believing in the farming community,
Bill actively strives to help our youth, the
backbone of tomorrow, by supporting the
4-H and FFA organizations. Through programs Bill has established, Hoss’s awards
numerous scholarships every year to college students studying various restaurant
related curriculum as well as to Hoss’s
employees and their family members.
Knowing the importance of giving
something back to the community, Bill
encourages by example employee and
family involvement in civic activities as
well as sponsorship of community events.
Bill and Nancy Campbell
Locally, Hoss’s is a major sponsor of the
American Cancer Society’s Relay for
Life, fund raisers for the National MS
Society, Big Brothers/Big Sisters and
the Hollidaysburg YMCA to name a few.
“My Dad is the epitome of servant
leadership,” says Craig, Bill’s oldest son.
“Unselfishly and willingly he demonstrates this every day through characteristics like listening, empathy, stewardship,
foresight and a commitment to people and
to the growth of our community.”
Bill is also the majority stockholder and
President of two automobile dealerships
(Bedford Ford, Lincoln-Mercury and
Bedford Chrysler), two antique malls
(Duncansville Antique Depot and
Annville Antique Depot), a golf course
(Huntingdon Country Club) and a contracting business (W.E. Campbell
Builders). He is an active partner in many
other ventures.
In 1989, Bill was voted Entrepreneur of
the Year for Western Pennsylvania. The
Pennsylvania Restaurant Association
named him Restaurateur of the Year in
1995, and in 2000, Bill received the
National Restaurant Association’s Good
Neighbor Award. Saint Francis University
honored Bill with an honorary doctorate
degree in 1996. Bill is a past president of
the Blair County Builders Association, a
member of the local Masonic Lodge and
Shrine Club, past vice-president of the
Blair County Convention and Sports
Authority and has served on the Associate
Board of Mid-State Bank, and the Board
of Trustees of both Saint Francis
University and Juniata College.
“Santa Claus is dead” is one of Bill’s
favorite quotes, meaning that nothing will
be given to you without you first putting
forth some effort. However, his devoted
wife Nancy tells everyone that Santa
Claus will never be dead as long as Bill
Campbell is alive. “He literally spends his
days trying to figure out ways that he can
help others. Our five children and their
spouses, our thirteen grandchildren and
numerous other relatives and friends have
benefited from this, not only financially,
but physically and philosophically as well.
Every family and community should be so
lucky as to have a “Santa” like Bill in
their midst.”
In the words of Bill’s stepson and
Hoss’s President, John Brown, “Bill is a
man who believes in doing what is “right”
no matter what the cost. His “whatever it
takes” mentality has made a tremendous
impact on me and countless others. He is
an example for all to follow in both business and in life. I’ve never met anyone
more giving, sincere and honest and I am
proud to be related to and so closely associated with him.” Bill’s devotion to his
family, his community and his country are
second to none. He can only be described
as an advocate for everything good.
Bill’s Family
www.hosss.com | Winter 2007 5
First Grade Hero
Hoss’s Thanks Murrysville Fire Department
Hoss’s Steak and Sea House Murrysville
crew and patrons got a chance to say
thank you to the Murrysville Volunteer
Fire Department recently. Hoss’s used
one of its family nights to say thank you
to members of the department for all the
help they received after a small fire at the
restaurant a few weeks ago.
In the process, their patrons were
treated to a closeup look at the trucks and
their gear. The kids left with lots of
smiles and firemen hats. The firemen left
with full stomachs, a box of snacks to
take back to the fire station and the
satisfaction of knowing their hard work
is appreciated.
Mr. Lashinsky presents Dylan Partsch
with a fire safety certificate.
One first grader was certainly paying
attention during the fire safety lessons at
school, and it really paid off for him and
his family. Dylan Partsch, a student in
Mrs. Kestermont’s class, was at home
over the Thanksgiving vacation with his
mother, Amy, and his four-year old
brother. A fire broke out in their kitchen,
and according to Mrs. Partsch, “I panicked.” Dylan, remembering the lessons
he had been taught at school, grabbed
the phone, dialed 9-1-1 and gave the
phone to his mother. Dylan put his
brother on the floor and led him as they
crawled out of the house. Once safely
outside, they ran without coats or shoes
through the snow to the safety of a
neighbor’s house.
Dylan is the son of Don and Amy Partsch.
Don is a cook at Richland Hoss’s.
Dear Mrs. Campbell,
My name is Katharine Sohler, I am
sixteen and I am entering my third
year in 4H. The time I have spent in
the Manatwanna-Saul 4-H club has
taught me so much about agriculture.
Even though neither my lamb nor pig
made auction this year, I’d like to
thank you for supporting my club by
bidding on my fellow club member’s
animals. I learn something new every
time I go to 4-H. And every time you
bid on a Manatwanna-Saul animal,
you help keep my club going so I and
my fellow clubmembers can continue
to learn and grow for years to come.
Thank you so much for all the support
you have given through the years, and
thank you for your continued support.
Sincerely,
Katharine Bohler
6 Winter 2007 | www.hosss.com
Members of the
Murrysville Fire
Department and
the manager of
Hoss’s, Janet Golia,
pose for a photo.
Bedford and Chambersburg Hoss’s Hold Community Night
In Memory of Justin Imler
by Beth DeBiase
At Chambersburg Hoss’s three years
ago, a bright-eyed, smiling man walked
by me and said “What’s up?” From that
point on, Justin and I became great
friends. He was my best friend, always
making me smile, and my shoulder to
lean on. For those of you who had the
wonderful opportunity to be friends
with Justin, you were very lucky. For
those who did not know Justin, here’s
his story.
Justin Imler, a Bedford, PA, native,
worked for Hoss’s for over six years as
a Master Cook. He began his Hoss journey in Bedford and transferred to
Chambersburg once he began college at
Shippensburg University. A graduate of
Bedford High School Class of 2002,
where he played varsity football, Justin
was a junior at Shippensburg pursuing a
degree in history.
However, his life was not just all work
and no play. Justin was a huge Steelers
fan and was able to join the
Chambersburg kitchen team January 1,
2006, in Pittsburgh to watch one of
“The Bus’s” last games. He loved comic
books and spent as much time with his
friends and family as possible.
On February 21, 2007, Justin lost his
battle to Leukemia. His battle lasted for
over one year. He was in remission last
fall, but was hospitalized in late
October. Justin’s father, Richard, was
his best friend, confidant, role model,
and much more. He also had a sister
named Chelsi who looked up to him,
and grandparents who were like his
best friends.
Bedford and Chambersburg Hoss’s
hosted a Community Night in memory
of Justin. We were able to raise over
$2,400 for his family between the two
stores, as well as donations from many
people who did not know him.
Justin made many friends
during his Hoss career, and
I know that he was extremely
thankful for all of the support
from his friends and family.
Congratulations to our
2006 Christmas Card contest
winner, Nick Carothers.
This is our fifth year for the contest and
we would like to thank all who participated. Our contest was judged by local
graphic artist, Stan Snyder from
Altoona. We have featured the winning
designs here. Second place was given to
Kaitlyn Querry, third place to Brooke
Homan and fourth place to Logan
Querry. The “grand prize winner” went
to Nick Carothers, son of Melody Setter
who works in our Duncansville Hoss’s
location. Seven-year-old Nick had the
Verizon
Wireless
Discounts
honor of having his design printed on
the Hoss’s Christmas cards and mailed
to each and every member of the Hoss
family this past Christmas season.
Kaitlyn is the granddaughter
of Cheryl Querry from our Huntingdon
Hoss’s. Brooke is the granddaughter of
Nancy Homan at our Corporate Office,
and Logan is the grandson of Cheryl
Querry from our Huntingdon
Hoss’s. Various prizes were mailed
to our winners and all participants.
Thank you to all who sent in a
design for this year’s contest, and
we hope to hear from you all again
next year.
Christmas Card 2006
Contest Winner:
Nick Carothers, age 7
We are proud to announce that Hoss's
has negotiated discounted wireless phone
rates with Verizon. This program is available
to all active Hoss's employees. As a Hoss
employee, you will be eligible for discounted
rates not only as a new Verizon customer but
also as an existing Verizon customer! Even
more exciting is that the more Hoss employees who participate in the program, the better the discounts! Programs with free phones
are also available.
To learn about the most recent
offers: (special discounts on monthly
access charges and our latest phones/
America's Choice single line & family
Shareplan calling plans), you may contact
our Verizon representative, Scott Auker, at
(814) 931-5838 or email him at
[email protected] for more
information. Scott is located inside the
Altoona Circuit City.
For more employee benefits visit:
HossPeople.com
2nd Place Winner:
Kaitlyn Querry, age 10
4th Place Winner:
Logan Querry, age 6
3rd Place Winner:
Brooke Homan, age 10
www.hosss.com | Winter 2007 7
401(K)
by John Forney
The stock market
has the jitters.
Prices are going up, the middle east is in
conflict, the economy is slowing down.
What’s a person to do? Relax, there is an
easy answer to all of this. Remember your
401k is a LONG TERM investment
account. We are looking at 20-30-40 years
or more for some of you. What the market
does today or tomorrow is less important
than what the market is going to do over
the next 20-30-40 years. What has the
market historically done? Even through
the depression of the 30’s it has gone up
if you were patient. We have historical
illustrations of well balanced accounts
invested over the past 72 years that have
averaged over 12% per year including
some of the worst years in stock market
history. One account in particular, the
Investment Company of America had 12
down years out of 72 and still had an
average of over 12% since 1933. This
account didn’t time the market, try to be
in the hottest accounts of the time, rather
it was well balanced and patient. There is
a lesson to be learned in all of this. If you
are in the 401k, did you take the quiz that
The Standard offers? Are you in one of
the portfolios suggested by The Standard?
If so, you have been doing things the right
way. Unless you are very familiar with
the stock market, let the professionals do
it for you. Take the quiz, score it and
choose one of the six portfolios offered
and relax. Don’t worry about the market,
Iraq, prices, etc. We have been through
worse times and the end result has been
fine for those of you who follow the
advice above.
Do you know what the
S&P 500 has generated
in performance over the
past 20 years?
Dear Mrs. Campbell,
My name is Megan Potoma, and I am
fifteen years old. I belong to
Manatawna Saul 4-H Club which is
located in Philadelphia, PA. I would
like to thank you and Hoss’s for buying
my Southdown market lamb, at the
2007 Pennsylvania Farm Show. I put
a lot of work and effort into my lamb
and I was excited to have placed high
enough to make sale. My club and
I are very thankful that you bought my
market lamb. I am grateful for the
support that you gave us this year,
and I hope to see you at the 2008
Pennsylvania Farm Show.
Sincerely,
Megan Potoma
8 Winter 2007 | www.hosss.com
Over 11% per year. Do you know what
the average performance was for the
investor in the S&P 500 accounts over the
past 20 years? Less than 4%!! How can
someone do so poorly in an investment
that has done so well? They try to time
the market. Things don’t look good so
I am getting out. Things look good now
so I am getting back in. Most people do
this poorly. The message is don’t buy and
sell in your account. Very few people can
choose the right time to get out of the
market, even fewer can choose the right
time to get back in. Those who buy and
sell in and out of accounts regularly tend
to do it wrong. By the time you see that
one account is doing well, it is too late to
get into that account. Similarly, by the
time you see an account is going down, it
is too late to make a move out of the
account. The right way to invest for most
of us is to pick a portfolio and let it perform over time.
Remember the
simple basics of 401k
investing.
#1. Don’t be a zero!! Get into the plan
even if it is for a very small amount.
#2. Invest in a number of accounts.
Take the quiz, use the portfolios.
Don’t invest in the “hot” account.
#3. Increase your contribution when
you can. Every time something
good happens, a raise for you or
your spouse, paying off a bill,
you hit the lottery, etc., increase
your contribution.
If you do the above you will have
better choices when you retire.
Call us if you have any questions:
@ 888-936-7639
Hoss’s Wins 1st Place in Oil Heritage Parade
Cranberry Hoss’s received first place in the float category and also received the
Grand Marshall Award, which is #1 out of the entire parade. The theme of the parade
was “Around the World” and Hoss’s chose “The Wizard of Oz-You can travel the
world, but there’s still no place like home.”
HOSS’pitality Leader
First names listed
represent 2nd
quarter 2006
winners, second
names-3rd quarter
and third names4th quarter.
DV: Francis Baronner
Amy Kunsman
Patti Hoenstine
DB: Gail Fairman
Shane Orth
Shawn Sayers
CH:Tom Miller
Clair Strite
Barb Gamble
SC: Joy Gentry
Chris Komlenic
Heidi Fetzer
AL: Cassie Stewart
Todd Plummer
Jody Varner
NC: Seth Tanner
Perry Bartholomew
Brandy Heaney
GB: Matt Topole
Carol Nicholson
Justin Trabucco
BD: Kristie Bardell
Kerissa Bihun
Amy Hauger
Given to the person exemplifying the most HOSS’pitality and Excellence!
SD: Tehani Hartman
Brett Logan
Ty Crossley
IN: Erik Wyland
Shawna Caggiano
Brad Malenich
CB: Jim Perry
Becky Rudolph
Tricia McKenzie
WL:Tim Harer
Shilo Cole
Wendy Schaeffer
CN: Alex Hayman
Zach Garrett
Meridy Koeceski
AP: Tom Torchia
Amanda Sulecki
Dave Sill
YK:Terri Lehr
Gary Harris
Logan Kinard
ER: Kaitlin Butler
Michelle Bruno
Jordon Kuchiniski
MC: Karen Himes
Sarah Boyle
Mike Watson
MD: Andrea Lang
Stacy Schweiger
Brenda Shreffler
MR: Corey Noel
Lisa Campbell
Betty Reiter
BV: Joyce Smerilli
Tim Hillgartner
Elisabeth Alcala
CR: Kody Bream
Marsha Varner
Barb Minich
HT: Sarah Potter
Natasha Bumbarger
Courtney Mahle
MT: Carletta Thomas
& Cathy Gurniak
Nicholas White
Julie Fowler
ST: Courtney Seman
Erika Thompson
Katie Maranowski
LZ: Emily Hackman
Chelsea Summers
Emily Carlson
HM: Sarah Green
Christina Strine &
Jeffrey Appleby
Michelle Wiley
GT: Lee Bastyr
Nicole Bankert
Erin Aubrey
LV: Juan Gonzales
Justin Paul Glisson
Susan Epstein
LT: Julio Azahel
Valencia-Velez
Andrew Michaels
Dawn Van Horne
MB: Eli Martin
Chris Roy
Erin Dunn
YW: Andrew Rexroth
Colt Boyer
Kristi Myers
PL: Sterling Britton
Vladimir VonFisher
Tammi Thompson
ET: Brad Schaefer
Matt Stouffer
Pam Craddock
WN: Kim Rennie
Matthew Brannon
Samantha Poston
RT: Mike Reing
Stephanie Seitz
Susie Moore
HN: Christi Clouser
Sandy Mills
Cynthia Laughman
AV: Sunny Sorn
Britney Roth
Rachael Martin
GC: Beth Bicehouse
Cliff Eshelman
Rachel Papa
WH: Madison Colley
William Bonar
Pam Dillon
CS: Kendra Jacoby
Samantha Kohr
Michael Morton
LP: Joshua Pryce
Amanda Fronina
Steve Messersmith
SM: Elijah Chadsey
Christine Meyer
Leeann Wendel
EN: N/A
Rhonda Sivulich
Lynn Blough
2006 HOSS’pitality Leaders of the Year
DISTRICT 1
East York-Terri Lehr
MechanicsburgKaren Himes
Carlisle-Marsha Varner
Lititz-Emily Carlson
HummelstownMichelle Wiley
Lionville-Susan Epstein
West York-Latesia Sease
ElizabethtownStanley Mumma
Annville-Rachael Martin
Cressona-Nikki Betz
Leesport-Amanda Fronina
Enola-Lynn Blough
DISTRICT 2
Duncansville-Amy Kunsman
ChambersburgBarb Gamble
State CollegeChris Komlenic
Altoona-Jody Varner
Shamokin DamTehani Hartman
WilliamsportWendy Schaeffer
Huntingdon-Ann Hetrick
Gettysburg-Nicole Bankert
Lewistown-Dawn VanHorne
Hanover-Cynthia Laughman
DISTRICT 3
DuBois-Shawn Sayers
New CastlePerry Bartholomew
Indiana-Erik Wyland
Cranberry-Jim Perry
Allison Park-Dave Sill
Erie-Kaitlin Butler
Meadville-Stacy Schweiger
Murrysville-Lisa Campbell
Moon TownshipCarletta Thomas
Grove City-Fred Klein
St. Marys-Eli Chadsey
DISTRICT 4
Greensburg-Michaelle Mauk
Bedford-Kerissa Bihun
Canonsburg-Meridy Koceski
Belle Vernon-Joanna Granato
Somerset-Erika Thompson
Martinsburg-Chris Roy
Pleasant HillsSterling Britton
Winchester-Angela Spitler
Richland-Dianne McIlveen
Wheeling-Pam Dillon
www.hosss.com | Winter 2007 9
Ideas of the
Quarter
2nd Quarter, 2006
Denise Oplinger,
Greensburg and
Fred Fuess,
WilliamsportEmailing HFX credits
invoices and credit
requests
Joe Hirsch, IndianaSwitching to a 20oz.
glass
Sandy Dickson,
Grove CityDecorating the server
station with survivor
theme
Tim Berns, LeesportSending a list of manual
updates each quarter
3rd Quarter, 2006
N/A
4th Quarter, 2006
N/A
Guest Satisfaction
The Full House
Best Overall
Annville (2nd Qtr)
Erie (3rd Qtr)
Scoring Perfection
Best Perfect Score
Annville (2nd Qtr)
Erie (3rd Qtr)
Misteakless
Lowest Alerts
Annville (2nd Qtr)
Erie (3rd Qtr)
Gettin’ ‘er Done
Lowest Adjusted Alerts
Annville (2nd Qtr)
Erie (3rd Qtr)
FRESH
Best Salad Bar
Annville (2nd Qtr)
Wheeling (3rd Qtr)
Fills the Bill
Best Correct Portions
Chambersburg
(2nd Qtr)
New Castle (3rd Qtr)
Perfectly Done
Best Meal Cooked
Bedford (2nd Qtr)
Indiana (3rd Qtr)
Don’t Be a Stranger
Best Table Visits
Shamokin Dam
(2nd Qtr)
Erie (3rd Qtr)
SMILE
Best Friendly Greeting
Canonsburg (2nd Qtr)
St. Marys (3rd Qtr)
Cup Runneth Over
Best Full Drinks
Huntingdon (2nd Qtr)
Shamokin Dam
(3rd Qtr)
Neat ‘n Clean
Best Clean Tables
Lewistown (2nd Qtr)
Allison Park (3rd Qtr)
Bon Appetite
Best Meal Taste
Wheeling (2nd Qtr)
Indiana (3rd Qtr)
Sizzlin
Best Meal Temperature
Cressona (2nd Qtr)
Indiana (3rd Qtr)
Back of House,
Best of the Best:
District 3: Jeff
Stephenson, Cranberry
Dist 1: Al McCausland,
Carlisle; Dist 2: Troy
Horner, Chambersburg;
Dist 4: Dallas Grim,
Martinsburg (4th Qtr)
10 Winter 2007 | www.hosss.com
Front of House,
Best of the Best:
Dist 2: Paul Dodson,
Shamokin Dam
Dist 1: Deb Lehman,
Annville; Dist 3: Janet
Golia, Murrysville; Dist
4: Andy Wesolowski,
Wheeling (4th Qtr)
Salad/Prep,
Best of the Best:
Dist. 3 Shawn Riniti,
New Castle
Dist 1: Rick
Kinderman, Cressona;
Dist 2: Paul Dodson;
Dist 4: Steve McIlveen,
Somerset (4th Qtr)
Golden Squeegee
Julie Kopp, Bedford
Andy Wesolowski,
Wheeling (2nd Qtr)
Steve McIlveen
(3rd Qtr)
Steve McIlveen,
Somerset (4th Qtr)
Guest Count
Bonus
Troy Horner,
Chambersburg; Julie
Kopp, Bedford; Jeff
Stephenson, Cranberry;
Fred Fuess,
Williamsport; Bill Zinz,
Erie; Cameron Weller,
Lewistown; Lee Foley,
West York; Carmine
Cannizzaro, Richland;
Rich Hollingshead,
Marzoni’s; Erik
Lindberg, Huntingdon;
Trevor McCrady,
Martinsburg (2nd Qtr)
Julie Kopp, Bedford;
Jeff Stephenson,
Cranberry; Bill Zinz,
Erie; Lee Foley, West
York; Steve Stouffer,
Elizabethtown; Rick
Kinderman, Cressona;
Rich Hollingshead,
Marzoni’s; Erik
Lindberg, Huntingdon;
Carmine Cannizzaro,
Richland Township; Joe
Hirsch, Indiana (3rd Qtr)
Stephenie Moist,
Lewistown; Steve
Stouffer, Elizabethtown;
Amy Lunglhofer,
Duncansville; Mark
Dubyak, Altoona; Julie
Kopp, Bedford; Joe
Hirsch, Indiana; Jeff
Stephenson, Cranberry;
Dave Barber, East York;
Janet Golia,
Murrysville; Erik
Lindberg, Huntingdon;
Lee Foley, West York;
Carmine Cannizzaro,
Richland Township;
Rick Kinderman,
Cressona; Rich
Hollingshead,
Marzoni’s, DV (4th Qtr)
Gold Club
Denise Oplinger,
Greensburg; Julie Kopp,
Bedford; Jeff
Stephenson, Cranberry;
Trevor McCrady,
Martinsburg; Deb
Lehman, Annville
(2nd Qtr)
Amy Lunglhofer,
Duncansville; Denise
Oplinger, Greensburg;
Julie Kopp, Bedford;
Jeff Stephenson,
Cranberry; Dave
Barber, East York; Bill
Zinz, Erie; Steve
Stouffer, Elizabethtown;
Carmine Cannizzaro,
Richland Township;
Deb Lehman, Annville
(3rd Qtr)
Amy Lunglhofer,
Duncansville; Ann
McKay, DuBois; Mark
Dubyak, Altoona;
Denise Oplinger,
Greensburg; Julie Kopp,
Bedford; Jeff
Stephenson, Cranberry;
Dave Barber, East York;
Bill Zinz, Erie; Andy
Gibbs, Lititz; Stephenie
Moist, Lewistown; Lee
Foley, West York;
Carmine Cannizzaro,
Richland Townhip;
Deb Lehman, Annville
(4th Qtr)
Operational
Excellence
Denise Oplinger,
Greensburg;
Julie Kopp, Bedford;
Deb Lehman, Annville
(2nd Qtr)
Steve Stouffer,
Elizabethtown; Deb
Lehman, Annville; Bill
Zinz, Erie; Denise
Oplinger, Greensburg
(3rd Qtr)
Deb Lehman, Annville;
Bill Zinz, Erie (4th Qtr)
Fast Facts….
SUDOKU
Fill in all the squares in the grid so that every row, column and
each of the nine 3x3 squares contains all the digits from one to nine.
5
3
7
6
1
9
9
5
8
6
8
6
4
8
7
3
3
1
2
6
6
2
4
1
8
8
9
5
7
9
Win a $50 Gift Card to JC Penney!
Just complete puzzle and send to:
Hoss’s Corporate Office
Attn: Rhonda Brown
170 Patchway Road
Duncansville PA 16635-8431
Name: ____________________________
Address: __________________________
__________________________________
Phone: (________)___________________
All qualifying entries will be placed in a drawing and two winners will be selected.
All entries must be COMPLETE AND CORRECT in order to qualify. You must be
currently employed by Hoss’s. Original newspaper entries ONLY.
Answers and winner for this
puzzle will be in the next issue.
Entries must be received
by Friday, April 20, 2007.
Winner is Chosen...
Congratulations goes to
Jonelle Galloway from
Huntingdon Hoss’s, who
won our first Sudoku puzzle
drawing.
Solution to Spring 2006
Restawill
uranprovide
ts-Firstmore
in Dathan
ily
• Restaurants
Customer Contact
70 billion meal and snack occasions in 2007.
• •Restaurants
will
more in
than
On a typical
dayprovide
in America
2007,
70132
billion
meal
and
snack
occasions
in 2007.
million individuals will be foodservice
• Onpatrons.
a typical day in America in 2007,
will be foodservice
132
• As million
incomeindividuals
increases, consumers
eat away
patrons.
from home more frequently and spend a
• Asgreater
incomeproportion
increases,ofconsumers
away
their foodeat
dollar
on
from
home
more
frequently
and
spend
a
meals away from home.
greater
theirthat
food
dollar on
• Half ofproportion
all adults of
agree
restaurants
meals
away
from
home.
are an essential part of their lifestyle.
• Half of all adults agree that restaurants
are an essential part of their lifestyle.
Restaurants -Cornerstone of
Careers & Employment
• The restaurant industry employs an estimated
12.8 million people.
• The restaurant industry is expected to add
2 million jobs over the next decade, with
employment reaching 14.8 million in 2017.
• Nearly half of all adults have worked in the
restaurant industry at some point during their
lives, and 32% of adults got their first job
experience in a restaurant.
• Eating and drinking places are extremely
labor-intensive--sales per full-timeequivalent-employee were $57,032 in 2005
and notably lower than other industries.
• The restaurant industry provides work for
more than 9% of those employed in the
United States.
Restaurants by the Numbers
• 1.5 billion restaurant-industry sales on a
typical day in 2007
• 57% of consumers would use delivery
to their home or office if offered by tableservice restaurants
• 4 out of 5% of consumers agree that
going out to a restaurant is a better way to
use their leisure time than cooking and
cleaning up
• 38% of tableservice-restaurant operators
anticipate that takeout will represent a
larger proportion of their total sales
in 2007
• 43% of tableservice-restaurant operators
offering organic menu items anticipate that they will represent a larger
proportion of their total sales in 2007
• 37% of consumers have used curbside
takeout at a table service restaurant
• 59% of tableside-restaurant operators
offer TVs for customer entertainment
• 3 out of 5% of quick service restaurant
operators that offer gift cards expect
them to increase as a portion of total sales
in 2007
www.hosss.com | Winter 2007 11
Visit us today at
HOSSPEOPLE.COM
12 Winter 2007 | www.hosss.com