quality flexibility service

Transcription

quality flexibility service
08/09
www.flexiski.com
contents
welcome to flexiski
flexiski 2008/9
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our philosophy
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our reservations service
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flexible travel
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our exclusive range of chalets
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our chalet services
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amalien haus
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chalet leonardo
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chalet bornian
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our exclusive range of hotels
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> france
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hotel list
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hotel list
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> austria
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hotel list
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> switzerland
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hotel list
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corporate ski
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prices and essential information
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www.flexiski.com
our philosophy
a truly flexible service
a truly flexible service
Flexiski specialise in tailor-made ski breaks for individuals, groups
Most of us lead incredibly hectic lives and a long weekend can
and corporate events to the most prestigious ski resorts in
be the perfect getaway to help you switch off. We understand
Europe. Our accommodation includes a range of catered chalets
your time is valuable and our tailor-made service ensures
and a wide portfolio of hand-picked hotels. Whether you are
maximum time on the slopes.
looking for a long weekend, a mid-week break or a more
traditional seven-night holiday, we offer quality accommodation in
the best resorts, flexible travel arrangements and an exceptional
level of service throughout.
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service
our reservations service
your personal travel consultant
planning your itinerary
Our staff are the key to our success. Each member of our
Your Personal Travel Consultant is on hand to help you plan and
reservations team has been hand-picked to deliver a tailor-made
build a detailed itinerary. They can pre-book many resort services
service. You will have a Personal Travel Consultant, who will be
on your behalf giving you peace of mind that everything has been
dedicated to helping you plan the perfect ski trip. With an intimate
booked and arranged in advance. Such services include lift
knowledge of all our resorts, chalets and hotels we are able to
passes, private or group ski instruction, off-piste guides, childcare,
provide a unique approach which lies in our understanding of,
reservations at the best mountain restaurants and spa treatments.
and inherent ability to cater for the individual needs of each client.
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flexible travel
unlimited choice of travel
your options
Our tailor-made service allows us to offer seats with scheduled
Alternatively hiring a car is both easy and cost effective and we
and low cost airlines on any route and at any time of day to suit
can arrange this and provide detailed directions to your
your requirements. Eurostar, Le Shuttle or ferry crossings can
accommodation. Travelling by train to certain resorts can also be
also be arranged, as an alternative to flying.
very convenient and great value.
To maximise time on the slopes and take the hassle out of
For ultimate convenience and supreme time saving, we can also
getting to resort, we generally recommend private transfers by
arrange flights between your arrival airport and most resorts.
taxi, minibus or coach, depending on the size of your group.
You can choose between private light aircraft or helicopter.
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our chalet portfolio
Our exclusive range of chalets are located in some of the most
sought after ski regions in Europe ranging from the Tyrolean Alps,
the Trois Vallées or the breathtaking Mont Blanc ski area.
our chalets
our exclusive range of chalets
All of our chalets vary in style, character and size, so whether you
are looking for a traditional intimate chalet sleeping up to eight or
a contemporary and modern option accommodating up to 31
guests we guarantee to provide you with the ideal property. All of
our chalets have been selected with quality in mind and offer you
exceptional levels of service and cuisine. We also offer you a fully
hosted service for your peace of mind and a complimentary
private minibus to and from the main ski lifts each morning
(excluding The Amalien Haus).
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our catering service
All of our chalets are fully catered and guests can enjoy bubbly on
arrival. The day starts with a hearty, continental-style buffet
breakfast and an optional hot dish. Afternoon tea will be prepared
and consists of a mouth-watering selection of cakes or biscuits.
Each evening your chalet team will invite you to enjoy a selection
of canapés with pre-dinner drinks. Then go on to enjoy a four
course evening meal accompanied by an excellent choice of wine
and conclude with an irresistible cheese board and fresh ground
coffee. Wherever possible we use local suppliers and ingredients
so that you can sample some of the many exquisite foods and
wines that characterise the region and country you are visiting.
We believe that your evening meal should be one of the highlights
of your day and our chalet team go to great lengths to make each
mealtime special.
our chalets
our chalet services
our ski orientation service
Our expert ski hosts have an in-depth understanding of their
area, they know how to get the best out of the mountain for you,
whatever the conditions. With their intricate knowledge of the
local geography, lifts, restaurants and après ski venues you will
have an amazing experience just enjoying the mountain!
We offer all our chalet guests one session of ski orientation
during their stay but to benefit from this service you must be an
intermediate skier, confident on red runs in all conditions.
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our flexiski chalet service
Our chalet breaks include the services of
our dedicated flexiski team. They are a
friendly and fun team offering you a highly
personalised service in a relaxed atmosphere.
Our clients tell us that it is the team’s
in-depth experience and great enthusiasm
that make their ski break so special!
Our chalet team will contact you predeparture to discuss your requirements and
will be on hand throughout your stay to
offer their expert advice and practical
assistance. Once you are settled into your
chalet their primary function is to help you
and all the members of your ski party get
up on the mountain as swiftly as possible.
At the earliest opportunity they will arrange
your personal ski and boot fit and hand
deliver your lift passes to your chalet. They
will also liaise with any instructors and ski
schools for you to set up meeting times
and places. In addition the team can
organise après ski activities, childcare and
massages and make reservations at the
best mountain restaurants for you.
In the evening they will assist you planning
your next days skiing, getting you up-to-date
information about the snow and weather
conditions, changing over ski kit and
arranging lunch venues or extra activities.
They will also give you the best advice on
where the popular bars and clubs are if you
want to indulge in the local nightlife!
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st anton
amalien haus
sleeps up to 31 in 16 bedrooms
In the heart of the Arlberg ski area, the pretty village of St Anton
has much to offer and fully deserves its reputation as a world
class resort. Amalien Haus, is perfectly positioned in the bustling
village centre which boasts an abundance of shops, boutiques,
cafés, restaurants and bars. This charming village is best known
for its cosmopolitan atmosphere and the lively and dynamic
après-ski culture.
St Anton offers you direct access to some of the best ski-runs
within the Alberg range, Amalien Haus is just 500 metres from
the slopes and less than a five minute walk from the main ski lift.
The open-plan dining area, located on the first-floor and where
our chalet hosts will serve breakfast and dinner, is a bright and
attractive room. Whilst the lounge, located on the second floor,
offers the perfect space for socialising and relaxing after a day
on the slopes. The bedrooms, located on all three floors,
are spacious with contemporary open-plan bathrooms and
attractive modern furniture.
The Amalien Haus is ideal for individual skiers who want to reserve
a whole catered chalet in St Anton and large private and corporate
groups seeking chalet-style accommodation on a sole-occupancy
airports and transfer times:
Zurich: 2 hrs 15 mins
basis. Like all our chalets, the Amalien Haus is available for long
weekends, mid-week breaks and week-long holidays.
Innsbruck: 1 hr
Friedrichshafen: 1 hr 45 mins
For prices, floor plans and further information please see page 45.
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méribel
chalet leonardo
sleeps up to 20 in 9 bedrooms
Chalet Leonardo was built in 1994 on the site of a 19th century
farmhouse in a residential corner of Méribel. This traditional village is
best known for its great location within the Trois Vallées. Not only
does Méribel offer convenient links between Courchevel and Val
Thorens, the area is also renowned for it’s long, wide and fast pistes.
The Chalet Leonardo is 500 metres away from the main ski lifts,
and a ten minute walk from the centre of Méribel. For your
convenience we offer a private minibus service to take you to and
from the main ski lifts every morning and afternoon. The chalet is
beautifully finished in a combination of wood and stone and its
well-appointed interior is both stylish and comfortable. Special
features include a fantastic open plan living and dining area, a
traditional open log fire and under floor heating, all on the ground
floor. The chalet also boasts a large south-facing terrace with
spectacular views of the Méribel valley and a fabulous eight
person outdoor Jacuzzi.
The majority of the bedrooms are situated on the first and
second floors and are tastefully decorated each with their own
private facilities. Most of them have a balcony boasting wonderful
views of the stunning Méribel valley.
The Chalet Leonardo is ideal for individual skiers looking for
a traditional chalet and large groups seeking alpine-style
Lyon: 2 hrs
Geneva: 2 hrs 15 mins
accommodation on a sole-occupancy basis within the Trois Vallées
region. Like all our chalets, the Chalet Leonardo is available for
long weekends, mid-week breaks and week-long holidays.
Chambery: 1 hr 15 mins
Grenoble: 1 hr 45 mins
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chamonix
chalet bornian
sleeps 8 in 4 bedrooms
The Chalet Bornian is the perfect Alpine ski chalet – set on a
tranquil hillside at the edge of a forest, with breathtaking views of
the world-famous Mont Blanc and the surrounding peaks.
Chamonix is best known as the hub for mountaineers and
hardcore skiers looking for fantastic off piste.
Situated next to Europe’s highest mountain you can guarantee to
get some of the best skiing on the formidable Mont Blanc range.
For your convenience we offer a private minibus service to take
you to and from the main ski lifts every morning and afternoon.
Chalet Bornian has been exquisitely constructed from beautiful,
rare wood and successfully combines an authentic alpine style
with modern facilities. The huge open-plan lounge and dining
area boasts a wonderful central fireplace and a magnificent wide,
wooden staircase.
On the second floor you will find three spacious bedrooms each
decorated in a traditional and rustic style whilst each bathroom
epitomises contemporary elegance. On the ground floor there is
a fourth bedroom and private steam room.
Chalet Bornian is perfect for families or small groups of friends
looking to explore this exciting area in style and from a smart and
very comfortable base. Within an hours drive from Geneva this
Lyon: 2 hrs 15 mins
Geneva: 1 hr
chalet is particularly suitable for long weekends, however like all
our chalets, the Chalet Bornian is also available for mid-week
breaks and week-long holidays on a sole occupancy basis.
Chambery: 1 hr 30 mins
Grenoble: 2 hrs 15 mins
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stylish hotels in 13 resorts
Our range of hotels include a wide variety of properties in
13 resorts all with their own individual style, character and
ambience. Each of you will be looking for slightly different
features, which is where our experienced staff can help you with
your selection. Comfortable and well-appointed bedrooms,
sport and leisure facilities and high catering standards are also
important. This forms the basis of our hotel selection criteria.
hotels
our exclusive range of hotels
our tailor-made service
All our short breaks and holidays are tailor-made to suit your
exact requirements. Our bespoke portfolio of properties have
been selected with you in mind and allows us to be completely
flexible. Your Personal Travel Consultant can tailor-make breaks
for you and your family or corporate event, they can book
accommodation only or accommodation with travel and they can
arrange your transfers whether you are looking for a private taxi
or helicopter. As one of the leading ski specialists, we’ll be more
than happy to assist.
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france
our flexiski destinations france
the trois vallées
Offering 600km of high-altitude skiing, the extensive Trois Vallées
is a world-renowned ski area suitable for all levels. Courchevel
1850 is the undeniable capital offering doorstep skiing and
sophisticated après ski. The neighbouring resort of Méribel has
a prime location in the heart of the Trois Vallées and makes the
perfect base from which to explore this vast domain. The best
snow can be found in Val Thorens, the highest point of the Trois
Vallées and the highest resort in Europe.
the espace killy
Val d’Isere links with Tignes to form the formidable Espace Killy
offering approximately 300km of world-class pistes. Off the
slopes the attractive and atmospheric resort centre offers a wide
range of excellent shops, restaurants and lively après-ski.
Val d’Isere attracts all levels of skier and its superb range of
accommodation, modern infrastructure and efficient lift system
makes it particularly popular with families.
the mont blanc region
Boasting fantastic off-piste, Chamonix has long had a reputation
as a hub for mountaineers and hardcore skiers. The four
separate ski areas are also perfect for the intermediate skier.
Offering spectacular scenery, a lively town centre and less than
an hours drive from Geneva airport, Chamonix is the perfect
choice for a short break. Megève also lies in this stunning region
and is an attractive and sophisticated resort. Its slopes are
excellent for all levels but best suited to intermediate skiers who
will enjoy cruising mile after mile of tree-lined slopes.
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hotels
france
courchevel 1850
Hotel des Neiges (4*)
Hotel des Trois Vallées (4*)
Hotel les Grandes Alpes (4*)
Hotel le Kilimandjaro (4*)
Hotel le Lana (4*)
Alpes Hotel du Pralong (4*)
Rond Point des Pistes
Hotel le Saint Joseph
Hotel le Bellecote (4*)
Hotel le Saint Joseph (4*)
In France we strongly recommend Hotel des Neiges and Hotel
Hotel la Sivoliere (4*)
des Trois Vallées in Courchevel 1850. These two stunning hotels
Saint Roch (4*)
both enjoy fabulous ski-in, ski-out locations, offer exceptional
Hotel Rond Point des Pistes (3*)
service and boast fantastic restaurants. We also recommend the
Hotel de la Croisette (3*)
fabulous Hotel Fitzroy in Val Thorens which enjoys a reputation as
Les Sherpas (3*)
one of the finest hotels in the Trois Vallées.
méribel
Hotel Mont-Vallon (4*)
Hotel Allodis (3*)
Hotel l’Altiport (3*)
Hotel la Chaudanne (3*)
Hotel le Yeti (3*)
val thorens
Hotel Fitzroy (4*)
Hotel le Val Thorens (3*)
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Les Sherpas
Hotel Fitzory
Saint Roch
Hotel des Trios Vallées
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hotels
france
chamonix
Grand Hotel des Alpes (4*)
Le Hameau Albert Premier (4*)
Hotel Jeu de Paume (4*)
Hotel le Morgane (4*)
Hotel Mont Blanc (4*)
La Grand D’En Haut, Les Houches (4*)
Hotel Morgane
Hotel au Coeur de Megeve
Hotel Alpina (3*)
Hotel Mercure Coralia (3*)
For full details on our recommended hotels and our full French
Hotel Grands Montets (3*)
hotel programme please visit our website www.flexiski.com.
Hotel Prieure (3*)
Hotel les Aiglons (3*)
Hotel Slalom, Les Houches (3*)
Hotel & Chalet du Bois, Les Houches (3*)
megève
Hotel le Manege (4*)
Hotel au Vieux Moulin (3*)
Chalet St George (4*)
Hotel au Coeur de Megeve (3*)
Hotel Royal Rochbrune (3*)
val d’Isere
Hotel les Barmes de L'Ours (4*)
Hotel Christiania (4*)
Hotel le Blizzard (4*)
Hotel Bellier (3*)
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Hotel les Barmes de L’Ours
Hotel Christiania
Grand Hotel des Alps
Le Hameau Albert Premier
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austria
our flexiski destinations austria
the arlberg
st anton
The charming and bustling village of St Anton enjoys a reputation
as a thriving world-class resort. The ski domain, comprising of
the three distinct areas, is suitable for skiers of all levels but
particularly alluring to high intermediates and advanced skiers
with several challenging runs and great off-piste. Off the slopes
the attractive village centre offers a good selection of shops,
boutiques and cafés. St Anton is renowned for its lively and
dynamic après-ski culture.
st christoph
St Christoph is a tiny and pretty hamlet, cocooned in deep snow
in the heart of the Arlberg ski area. Comprised of just a handful of
hotels, bars and restaurants, its stunning and peaceful location
offers unrivalled doorstep skiing and immediate access to the
whole Arlberg ski domain.
lech
Lech, along with its neighbour Zurs, is among the most fashionable
and sophisticated resorts in Austria. Beginners and intermediates
are well catered for with many wide and well-groomed pistes.
Après-ski is low key and options include browsing the chic
boutiques, basking in the afternoon sun on the café terraces or
listening to live music at one of the hotel ‘Eisbars’.
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hotels
austria
st anton
Hotel Raffl's St Antonerhof (5*)
Hotel Sport (4*)
Hotel Atle Post (4*)
Hotel Kertess (4*)
Hotel Lux Alpinae (4*)
Hotel Schwarzer Alder (4*)
Hotel Sport
Hotel Kristiania
Our Austrian hotels offer comfortable, traditional style
accommodation. Most are family-run establishments offering
superb service and a warm and welcoming ambience.
For full details on our recommended hotels and our full Austrian
Hotel Tyrol (4*)
st christoph
Arlberg Hospiz Hotel (5*)
lech
Hotel Arlberg (5*)
Hotel Kristiania (4*)
Hotel Tannbergerhof (4*)
Hotel Bellevue (4*)
Hotel Elisabeth (4*)
Hotel Goldener Berg (4*)
Hotel Jagdhaus Monzabon (4*)
Hotel Kristberg (4*)
Hotel Sandhof (3*)
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Hotel Schwarzer Alder
Hotel Arlberg
Hotel Alte Post
Arlberg Hospiz Hotel
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switzerland
our flexiski destinations switzerland
verbier
Verbier is an international favourite thanks to an unparalleled
combination of superb skiing, awe-inspiring scenery and
glamour. The extensive 4 Vallees ski area boasts an impressive
400km of piste. With an excellent selection of restaurants,
bars and clubs, Verbier’s reputation for lively and exciting
après-ski is also well deserved. Under two hours drive from
Geneva airport, Verbier is extremely popular with weekend skiers.
davos and klosters
Davos and Klosters combine to form a fantastic and diverse ski
area on five easily accessible mountains. Perfect for skiers of all
levels, including beginners, this impressive domain boasts
immaculately groomed slopes and some super-long runs.
The town of Davos was once a health resort attracting visitors
for its breathtaking scenery and pure mountain air. Additional
attractions today include a good selection of shops, restaurants,
bars and après-ski activities. Neighbouring Klosters enchants
visitors with a genuine alpine village atmosphere and is an ideal
choice for a quiet and relaxing ski break.
st moritz
St Moritz fully earns its reputation as the most fashionable and
exclusive winter resort in Switzerland. Positioned high in the
magnificent Engadine Valley, the frozen lake is the focal point and
hosts many activities unique to St Moritz including the annual
polo tournament and spectacular horse-racing on ice. The ski
area boasts 350km of varied terrain and is perfect for
intermediate skiers.
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hotels
switzerland
verbier
Hotel Montpelier (4*)
King’s Parc Hotel (4*)
Hotel Bristol (3*)
Hotel les 4 Vallees (4*)
Hotel Nevai (4*)
Hotel Vanessa (4*)
Kempinski Grand
Hotel Meierhof
Our Swiss hotels offer a wide range of accommodation from
sublime luxury to cosy family-run hotels. Whatever your taste and
budget they offer comfortable accommodation, a warm welcome
and very efficient service.
davos
Hotel Fluela (5*)
Steigenberger Belvedere (5*)
Hotel Meierhof (4*)
Morosani Post Hotel (4*)
ArabellaSheraton Hotel Seehof (4*)
For full details on our recommended hotels and our full Swiss
ArabellaSheraton Hotel Waldhuus (4*)
Morosani Schweizerhof (4*)
klosters
Hotel Vereina (4*)
Hotel Alpina (4*)
Silvretta Parc Hotel (4*)
Hotel Pardenn (4*)
st moritz
Badrutt’s Palace Hotel (5*)
Kempinski Grand Hotel des Bains (5*)
Hotel Crystal (4*)
Hotel Hauser (3*)
Hotel Nolda (3*)
www.flexiski.com
Badrutt’s Palace Hotel
Hotel Fluela
ArabellaSheraton Hotel Seehof
Hotel Vereina
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choice and flexibility
We understand that flexibility is important for all aspects of your trip
from airports and durations, to activities and restaurants. Our truly
flexible service allows us to make these individual arrangements to
suit your exact requirements.
Every corporate ski trip is unique in terms of its size and budget.
Therefore, to accommodate your needs we offer you a choice of
three levels of service; Gold, Silver or Bronze.
All of our corporate hotel packages include the flexibronze service
which will provide you with a dedicated Corporate Travel Consultant.
Decide to stay in one of our chalets and you will automatically benefit
from our flexisilver service. Whether you decide to stay in one of our
chalets or hotels you can upgrade to our flexigold service that will
guarantee you an Events Manager throughout your trip.
corporate
ski events
experts in corporate ski travel
A corporate ski trip is an ideal way of entertaining clients,
team-building or rewarding your best employees. Choose one
of our 13 high-profile resorts throughout France, Austria or
Switzerland and leave the rest to us!
We have been organising bespoke ski trips for high profile and
loyal clients for many years and have secured a reputation as
a corporate specialist. Our vast experience and precision planning
allows us to guarantee you and your clients a successful event.
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flexibronze
Our dedicated Corporate Travel Consultant will be on hand to
give you expert advice on planning and building your itinerary and
will also pre-book all of your resort services.
flexisilver
In addition with flexisilver package there is a basic “meet and
greet” service in resort. You will be met by an Event Manager
who will assist you with any pre-booked services such as lift
passes, ski equipment and private instructors. The Events
Manager will be on hand throughout the first 24 hours to make
sure your trip gets off to a great start.
corporate
ski events
flexigold
In addition to both the flexibronze and flexisilver packages the
flexigold service provides you with an Events Manager who is on
hand 24 hours a day for the duration of your stay. There to provide
you with expert knowledge and local advice, they will make sure all
of your arrangements and pre-booked resort services are ready for
you. They will also assist in booking any other services you would
like to receive including restaurant reservations, mountain guides
and instructors, après-ski activities and team building events.
We recommend the flexigold package to all of our corporate
clients as you are guaranteed the very best level of support and
service in order to guarantee a successful event.
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thursday
Depart from London City airport, travel with Swiss International Airlines
and benefit from online check-in facilities.
Travel in business class to Zurich or Geneva with increased luggage
allowances and priority luggage clearance on your return to the UK.
Take a private transfer to your chosen hotel or chalet and on arrival meet
your personal Event Manager. For your first evening we will arrange
pre-dinner drinks and your meal or cold plates if you arrive late at a hotel.
friday (example Courchevel 1850m, France)
Over breakfast your Event Manager will take care of all your needs,
delivering lift passes, arranging lessons & giving you up-to-date ski
conditions.
Ski throughout the morning and then enjoy lunch at the legendary Cap
Horn restaurant with its phenomenal wine list and DJ on the piste basher!
Finish off the day with a circuit down to 1650 ending up at The Jump Bar
for après ski. Dinner at the popular Mangeoire restaurant in the resort is
sample
itinerary
a must, the fireworks and table dancing are excellent fun!
saturday (example St Anton, Austria)
After a fabulous breakfast, depending on your ski experience, we can
arrange mountain guides or private tuition as required.
Sample a winter fairytale Austrian lunch at the Arlberg Hospiz Hotel in the
tiny and pretty hamlet of St Christoph. After lunch ski the area off the
Schindlergrat chairlift and join the legendary après ski parties at the
Mooserwirt or the KK.
After dinner visit the fantastic local bars including Cuba, Picadilly
and Kandahar!
sunday (example Courchevel 1850m)
Make the most of the morning before your helicopter transfer to your
departure airport.
*This is a Flexigold sample itinerary. All of your arrangements will be made
by your personal Event Manager. Ask your Corporate Sales Consultant for
details and prices for this service.
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photo swiss-image.ch/Christof Sonderegger
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chalet booking information
prices and what's included
summary of chalet benefits and services
The Amalien Haus and Chalet Leonardo can be booked on a
Your flexiski resort team offer the following services:
sole occupancy or by individual room basis with prices quoted
• delivery of lift passes on your first morning
per person. The Chalet Bornian is available on a sole occupancy
• personalised ski and boot fit
basis. For a full list of prices for each chalet please see pages 45
• one ski orientation session (subject to ability & local legislation)
to 47.
for all our chalets the basic price includes:
• accommodation on a twin, shared basis (Amalien Haus and
Chalet Leonardo) or on a sole occupancy basis (Chalet
Bornian) our chalet catering service six days a week
• our resort host service
• minibus service to and from the main lifts before 10am and
after 4pm (except the Amalien Haus)
organisation of private or group ski tuition or courses
• organisation of après ski activities
• organisation of massage and beauty treatments
• reservations at mountain and resort restaurants
• organisation of childcare, crèche and babysitting services
• continental-style buffet breakfast including an optional hot dish
• afternoon tea and cakes or biscuits
• pre-dinner drinks and canapés
• 4-course evening meal with wine
for all our chalets the basic price does not include:
• flights
• airport to resort transfer
• lift passes
• ski equipment
• ski instruction
• après ski activities
• childcare
• insurance
in all our chalets we provide:
• bathrobes
• hairdryers
• Molton Brown toiletries
• Ipod loaded with a broad range of music
• a small selection of the DVDs
• computer with internet access
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chalet booking information
single occupancy
televisions
There is a 70% supplement on the basic price should you wish to book
Please note that due to circumstances beyond our control services can
any twin room on a single occupancy basis. Please note that single
vary during the season. If this happens we will endeavour to ensure that
occupancy rooms are subject to availability.
any disruption is kept to a minimum.
travel
child prices
Should you wish to book your own flights but still arrange to travel with
Child reductions apply (2-11 years) when sharing with two full paying
other members of your party on a flexiski organised transfer please note
adults. The prices are calculated at 70% of the full adult cost.
that in the event of a flight delay we may not be able to hold the transfer
extra beds
for you and you will be responsible for any additional transfer costs.
Please note we can supply a limited number of extra beds in some
floor plans
twin/double rooms, however these will provided in the form of a pull
Please note that our chalet floor plans (please see pages 45 to 47) are not
out mattress.
to scale and should be used as a guideline only. In addition the Chalet
infants
Bornian has a large open plan staircase which can not fit a baby gate, this
For any infants not occupying a chalet bed we will provide a cot and
should be taken into consideration when families book this chalet.
highchair. These services are payable locally. Please ask your Personal
dietary requirements
Travel Consultant for details.
Wherever possible we will accommodate any individual dietary
check in
requirements and will tailor the chalet menu plan in line with any special
We make every effort to ensure your chalet is ready for you mid-afternoon
requests. Please advise us as soon as possible of any requirements.
on your arrival day. If you arrive earlier we are able to store your luggage in
If you do not advise us of any dietary and menu requirements prior to
the chalet and provide an area in which to change and shower.
travel it may be more difficult to accommodate these on arrival as specialist
check out
food items have to be pre-ordered and are not freely available in resort.
Your rooms must be vacated no later than 10am. Your luggage will be
chalet catering
safely stored and we will endeavour to provide shower and changing
Please note should you wish not to take any of your chalet meals we are
facilities in case you wish to ski on your departure day.
usually unable to offer any reduction.
parking
wine with dinner
Please note car park spaces are limited at all of our chalets and you may
We have selected an excellent standard of red and white for each of our
have to pay to park your car in the local car park.
chalets. Should you prefer to select a different or superior wine please ask
minibus service
us as soon as possible so that we may order your preferred wine in
In Chalet Leonardo and Chalet Bornian we offer a minibus service to take
advance. Please note a supplement will apply to any wine upgrade
you to and from the main lifts each morning up until 10am and from 4pm
requests. Champagne is available to purchase in all our chalets.
in the afternoon.
chalet team night off
smoking
On 7-night and mid-week breaks dinner will not be served on one night in
For the comfort of all our clients smoking is not permitted in any of our
all chalets. On this day breakfast will be served and afternoon tea will be
chalets at any time.
laid out for you as normal. For your evening meal on that day we are able
to recommend restaurants and reserve your table, please note that the
flexiski team can arrange any transport you may require for that evening.
www.flexiski.com
amalien haus st. anton
sleeps: 31 in 16 bedrooms
first floor:
prices: per person on a twin share basis
dining area, kitchen, three twin
bedrooms with shower, basin and
wc, one twin bedroom with bath,
shower, basin and wc,
separate wc
amalien haus
week
classic
7 nts
weekend
4 nts
starting
£
starting
£
Sun 14 Dec
-
Wed 10 Dec
-
Sun 21 Dec
£750
Wed 17 Dec
£400
Sun 28 Dec
£990
Wed 24-Dec
£400
Sun 4 Jan
£780
Wed 31-Dec
-
Sun 11 Jan
£820
Wed 7-Jan
£585
Sun 18 Jan
£840
Wed 14-Jan
£610
Sun 25 Jan
£840
Wed 21-Jan
£630
Sun 1 Feb
£890
Wed 28-Jan
£630
Sun 8 Feb
£890
Wed 4-Feb
£670
Sun 15 Feb
£990
Wed 11-Feb
£670
Sun 22 Feb
£890
Wed 18-Feb
-
Sun 1 Mar
£840
Wed 25-Feb
£670
Sun 8 Mar
£820
Wed 4-Mar
£630
Sun 15 Ma
£820
Wed 11-Mar
£610
Sun 2 Mar
£840
Wed 18-Mar
£610
Sun 29 Mar
£790
Wed 25-Mar
£630
Sun 5 Apr
£800
Wed 1-Apr
£590
Sun 12 Apr
£650
Wed 8-Apr
£725
Sun 19 Apr
-
Wed 15-Apr
-
Sun 26 Apr
-
Wed 22-Apr
-
supplements:
single room sup 70% of full adult price
infant 0 - 2 nil, children 2-11 70%*
private bathroom £50 per person (7 nts) – £35 per person (3 nts)
balcony £40 per room (7 nts) – £25 per room (3 nts)
3 night stay reduction Thu -£80, Sun -£100
*when sharing with two full paying adults
second floor:
sitting room, two twin bedrooms
with shower, basin and wc, one
twin bedroom with private shower,
basin and wc, one twin bedroom
with private bathroom, shower
attachment, basin and wc, one
twin bedroom with shower (no
wc), separate wc
third floor:
family apartment (one double
room, one twin room, sitting area
and private shower, basin and
wc), one twin bedroom with
shower and basin (no wc), two
twin bedrooms with shower, basin
and wc, one twin bedroom with
private bathroom, shower
attachment, basin and wc, one
single bedroom with shower, basin
and wc, separate wc
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chalet leonardo méribel
ground floor:
prices: per person on a twin share basis
lounge, kitchen, dining area,
bedroom with ensuite
bathroom, Jacuzzi on the
sun terrace
chalet leonardo
week
starting
classic
7 nts
weekend
4 nts
£
starting
£
-
Wed 10 Dec
-
Sun 21 Dec
£860
Wed 17 Dec
£450
Sun 28 Dec
£1,040
Wed 24-Dec
£450
Sun 4 Jan
£625
Wed 31-Dec
-
Sun 11 Jan
£650
Wed 7-Jan
£475
four twin bedrooms with ensuite
Sun 18 Jan
£725
Wed 14-Jan
£500
bathrooms, two double bedrooms
Sun 25 Jan
£725
Wed 21-Jan
£550
with ensuite bathrooms
Sun 1 Feb
£770
Wed 28-Jan
£550
Sun 8 Feb
£790
Wed 4-Feb
£575
Sun 15 Feb
£1,050
Wed 11-Feb
£625
Sun 22 Feb
£900
Wed 18-Feb
-
Sun 1 Mar
£775
Wed 25-Feb
£690
Sun 8 Mar
£760
Wed 4-Mar
£625
Sun 15 Mar
£740
Wed 11-Mar
£575
Sun 22 Mar
£840
Wed 18-Mar
Sun 29 Mar
£750
Wed 25-Mar
£690
Sun 5 Apr
£850
Wed 1-Apr
£550
Sun 12 Apr
£750
Wed 8-Apr
£725
Sun 19 Apr
-
Wed 15-Apr
-
Sun 26 Apr
-
Wed 22-Apr
-
Sun 14 Dec
supplements:
single room sup 70% of full adult price
infant 0 - 2 nil, Children 2-11 70%*
balcony £70 per room (7 nts) – £40 per room (3 nts)
3 night stay reduction Thu -£60, Sun -£80
first floor:
£575
apartment:
lounge, one twin bedroom with
ensuite bathroom, one twin
bedroom with private bathrooom,
one mezzanine room (sleeps 4)
with ensuite bathroom
www.flexiski.com
chalet bornian chamonix
ground floor:
prices: based on sole occupancy of the chalet
one twin bedroom with ensuite
bathroom, separate wc,
shower room, steam room
chalet bornian
week
deluxe
7 nts
weekend
4 nts
starting
£
starting
Sun 14 Dec
-
Wed 10 Dec
-
Sun 21 Dec
£7,670
Wed 17 Dec
£4,000.00
Sun 28 Dec
£9,990
Wed 24-Dec
£4,640.00
Sun 4 Jan
£6,250
Wed 31-Dec
Sun 11 Jan
£6,250
Wed 7-Jan
£4,680.00
Sun 18 Jan
£6,250
Wed 14-Jan
£4,680.00
Sun 25 Jan
£6,930
Wed 21-Jan
£4,680.00
Sun 1 Feb
£7,500
Wed 28-Jan
£5,200.00
Sun 8 Feb
£7,500
Wed 4-Feb
£5,700.00
Sun 15 Feb
£11,540
Wed 11-Feb
£6,800.00
Sun 22 Feb
£8,350
Wed 18-Feb
Sun 1 Mar
£7,730
Wed 25-Feb
Sun 8 Mar
£7,390
Wed 4-Mar
£5,480.00
Sun 15 Mar
£7,390
Wed 11-Mar
£5,480.00
Sun 22 Mar
£7,730
Wed 18-Mar
£5,480.00
Sun 29 Mar
£7,330
Wed 25-Mar
£5,600.00
Sun 5 Apr
£8,560
Wed 1-Apr
£5,800.00
Sun 12 Apr
£7,500
Wed 8-Apr
£5,800.00
Sun 19 Apr
-
Wed 15-Apr
-
Sun 26 Apr
-
Wed 22-Apr
-
supplements:
infant 0 - 2 nil, children 2-11 70%*
3 night stay reduction Thu-£60, Sun -£80
£
first floor:
kitchen, dining area, sitting room,
separate wc
£6,000.00
second floor:
three twin bedrooms, one with
ensuite bathroom (shower only),
additional separate bathroom,
additional separate wc
47
www.flexiski.com
resort
information
transfer times
rs
klo
ste
ier
da
vo
s
ve
m
st
h
lec
ch
rb
or
itz
to
ph
courchevel 1850/méribel
ris
to
n
st
st
an
e
eg
èv
m
on
ix
èr
e
am
ch
’is
ld
va
va
l
ibe
ér
lt
ho
re
n
s
18
50
el
ev
resort height m
m
facts
co
ur
ch
48
1850 1400 2300 1850 1035 1100 1305 1800 1450 1500 1550 1190 1800
vertical drop m
1970 1970 1970 1905 2805 1255 1506 1506 1000 1830 2035 2035 1575
highest point m
3230 3230 3230 3455 3840 2355 2811 2811 2811 3330 2845 2845 3300
km of pistes
600
longest slope km
600
600
10.35 10.35 10.35
200
300
147
300
260
260
260
410
310
310
350
5.5
10.35
3
8.5
8.5
8.5
15
12
12
8
no. of lifts
200
200
97
47
79
83
83
83
94
50
50
56
snow cannons
1500 1500 1500
226
54
154
125
125
125
18
20
38
28
• lyon 2 hrs • geneva 21⁄4 hrs
• chambery 11⁄4 hrs
• grenoble 13⁄4 hrs
val thorens • lyon 21⁄2 hrs
• geneva 23⁄4 hrs
val d’isère • lyon 21⁄2 hrs
• geneva 3 hrs
• chambery 2 hrs
easy runs %
21
21
21
16
20
47
30
30
30
33
30
30
16
chamonix • geneva 1 hr
medium runs %
68
68
68
73
67
40
40
40
40
41
50
50
71
• lyon 21⁄4 hrs • chambery 13⁄4 hrs
difficult runs %
11
11
11
11
13
13
30
30
30
26
20
20
13
cross-country km
66
66
66
4
40
75
40
40
40
38
75
75
150
megève • lyon 2 hrs
• geneva 11⁄4 hrs
• grenoble 2 hrs
ratings
beginners
5
4
4
3
3
3
2
3
4
3
3
4
4
st anton • zurich 21⁄4 hrs
• innsbruck 1 hr
intermediates
5
5
5
5
4
4
3
3
5
4
5
5
5
experts
3
4
4
5
5
2
5
5
3
5
4
4
3
convenience
5
4
5
3
2
2
4
4
4
3
3
3
3
• innsbruck 11⁄4 hrs
restaurants
4
3
3
4
3
4
4
3
4
3
3
3
4
• friedrichshafen 13⁄4 hrs
resort charm
3
4
2
3
3
4
5
4
5
4
2
4
4
verbier • geneva 13⁄4 hrs
après-ski
3
4
3
4
5
4
5
1
3
3
4
3
3
davos/klosters • zurich 21⁄4 hrs
Key ratings are in ascending order, 5 being the maximum score. Please note that whilst we have awarded certain resorts a higher
“beginners” rating than others, all our resorts are suitable for all levels.
• friedrichshafen 13⁄4 hrs
st christoph/lech • zurich 21⁄4 hrs
• friedrichshafen 2 hrs
st moritz • zurich 3 hrs
www.flexiski.com
hotel booking information
prices and what’s included
star ratings and hotel standards
our hotel prices do not include:
The star ratings indicated are those set by the local tourist
• flights
• airport to resort transfers
authorities. Generally speaking these ratings are not compatible
with systems used in the UK.
• a resort representative service
austrian twin and double beds
• local tourist tax
Please note that in our Austrian hotels twin beds usually consist
• lift passes
of two single mattresses attached to a single frame or headboard
• ski equipment
and they cannot be separated. This is known as an “Austrian
• ski instruction
Twin”. Some of our Swiss hotels also have Austrian Twins.
• après ski activities
Please also note that in all our resorts hotel double beds can
• childcare
consist of two mattresses zipped together but on separate bases.
• insurance
event management service
An event management service is available for hotel bookings at
a supplement. Please refer to pages 36-41 for information and
contact your Personal/Corporate Travel Consultant for a
personalised quote.
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travel booking information
flights:
private transfers:
We can offer various flight choice including scheduled or low-
Private transfers by taxi, minibus or coach destinations
cost airlines. Our preferred partner is Swiss International Airlines.
(depending on the size of your group) are available to all.
Please note flight prices may change between quote and full
Please ask your Personal Travel Consultant for a quote.
payment, your Personal Travel Consultant will advise you if this is
a possibility. To confirm and guarantee your flight seats we
require full names (including title, first name and surname as
shown on passport) and payment.
helicopter transfers:
You can travel by helicopter from your arrival airport to all our
resorts. They generally carry up to 4 or 5 people and luggage
space is very limited. Travel times vary from 30 to 40 minutes.
In most cases the airlines issue electronic tickets. We will send
Please note helicopters can only fly during daylight hours and,
your e-ticket receipt or your airline reference, along with your final
in the case of bad weather, your journey may be subject to
flight itinerary, a couple of weeks prior to departure. All you
cancellation. If your helicopter is cancelled, alternative
require to check-in is your passport.
arrangements will be made to transfer you to resort, but you may
scheduled airlines
If you do not take your outbound flight then the inbound sector
only receive a part refund. Further details are available your
Personal Travel Consultant.
will automatically be cancelled; this is standard airline practice.
car hire
Once booked, flight seats are non-changeable, non-transferable
All our resorts are easy to drive to from local airports and we can
and non-refundable. Infants under 2 years old are usually charged
organise car hire at very competitive rates. Our hire cars are
at 10% of the adult rate. This does not include a seat on the flight.
equipped with winter tyres and snow chains. Please note that it
If you require a seat on the flight, the full adult fare applies.
is necessary to purchase a pass to drive on Austrian motorways
flights for groups:
We can reserve group space with the above scheduled airlines
and other tolls may apply. Please call your Personal Travel
Consultant for full details.
for larger groups, allowing greater flexibility. The rules and
trains and buses
regulations regarding group space differ with each airline. Please
We can also offer advice and information on public transport
ask your Personal Travel Consultant for advice and information
transfers by bus or train. Your Personal Travel Consultant will be
regarding this service.
happy to provide contact details enabling you to book tickets
directly with suppliers.
www.flexiski.com
lift passes, equipment and ski tuition
lift passes
We recommend that you pre-book lift passes for Courchevel
lift passes
duration of pass
6 days
3 days
£198
£118
£198
£118
£198
£118
£184
£99
£170
£95
£135
£80
£180
£104
£180
£104
£180
£104
£160
£86
£156
£94
£156
£94
£185
£104
group lessons in advance, unfortunately we can not guarantee to
courchevel 1850 trois vallées area pass
méribel trois vallées area pass
val thorens trois vallées area pass
val d’isère espace killy area pass
chamonix cham-ski pass
megève mont blanc area pass
st anton arlberg area pass
st christoph arlberg area pass
lech arlberg area pass
verbier 4 vallées area pass
davos davos-klosters area pass
klosters davos-klosters area pass
st moritz engadine area pass
be able to meet your requirements if you do not book in
Please note that these prices are intended as a guideline only.
advance. For peak dates we recommend you do this as soon as
equipment hire
1850, Méribel, Chamonix and St Anton. For confirmed prices
please ask your Personal Travel Consultant when making your
holiday reservation.
equipment hire
Please ask your Personal Travel Consultant if you require any
further information or prices for children’s equipment.
ski school and private tuition
We strongly recommend you book your private instruction or
you have confirmed your reservation with us. Please call your
Personal Travel Consultant who will be able to give you advice
about when to book, quote you prices and make a reservation
on your behalf. For peak dates we may require an immediate
deposit and sometimes full payment.
courses and clinics
With expert coaching and the right equipment off-piste skiing can
be enjoyed by all intermediate and advanced skiers. Please
speak to your Personal Travel Consultant for further information.
courchevel 1850
méribel
val thorens
val d’isère
chamonix
megève
st anton
st christoph
lech
verbier
davos
klosters
st moritz
duration equipment hire
6 days
4 days
£124
£85
£130
£88
£130
£88
£115
£90
£78
£56
£90
£70
£128
£99
£128
£99
£128
£99
£93
£71
£105
£70
£105
£70
£93
£71
Please note that these prices are intended as a guideline only and are based on
mid-range skis and boots (or snowboard and boots).
Superior equipment is available at a supplement.
51
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winter sports insurance
We have arranged a special Winter Sports Insurance Policy through
Lloyds Insurance Brokers, JLT Risk Solutions Limited insured with Europ
Assistance Holding Irish Branch, with assistance and claims
administration by Europ Assistance. We strongly recommend this to all
persons booking a holiday in our brochure. In your own interest, we
require that you are adequately insured before embarking on a winter
sports holiday. Please indicate on the booking form if you have alternative
cover or confirm that our comprehensive insurance will be taken.
premiums
europe
Up to 5 days
Up to 10 days
Up to 17 days
Per Adult
£35
£38
£43
Under 2 years on date of departure – Free. Up to 16 years on date of departure –
50% of Adult premium (65 and over - double the premium). The Insurance
Premium Tax, of 17.5% and excess waiver, are included in these prices.
An annual and extended stay policy is also available from us. Please call for details
if required.
description
cover (per insured)
Cancellation & curtailment
Up to a maximum of £3,000
Medical Expenses
Up to £2,000,000
Hospital Benefit
£10 per day (Up to £300 in all)
Baggage & Personal Effects
Up to £1,000
Single Item Limit
Up to £150
Valuables
Up to £250
Delayed Baggage
Up to £50
Personal Money and passport
Up to £150, Passport up to £250
Travel Delay*
Up to £100
Holiday Abandonment
Up to £3,000
Missed Departure
Up to £500
Personal Accident
Up to £5,000
Personal Liability
Up to £1,000,000
Legal Expenses
Up to £10,000
Ski Equipment
– Owned
Up to £500
– Hired
Up to £200
Piste Closure
£20 per day up to £200
Avalanche Closure
£30 per day up to £150
*Travel Delay: £25 for the first 12 hour period, £25 for each additional 12 hour
period up to £100 in all.
Please note that no excess is payable.
health conditions
The Flexiski standard travel insurance operates on the basis that your are
healthy, fit to travel and to undertake the trip, and that you are not
travelling against medical advice or with the intention of obtaining medical
treatment abroad. Unless you declare to us, you will be held to warrant
that the above is true both at the time of booking the trip and at the time
you commence the trip.
No claim arising directly or indirectly from a pre-existing medical
condition affecting you will be covered unless;
• You have declared that condition to the Medical Screening Helpline; and
• You have declared any changes in Your health or prescribed
medication; and
• The Medical Screening Helpline have accepted that condition
for insurance
in writing
Each Insured person who has a Pre-existing Medical Condition must
make a Medical Health Declaration before each Period of Insurance and,
if there are any changes in Your health or prescribed medication prior to
the commencement of the period of insurance or departing on any trip.
(Failure to declare any Pre-Existing Medical Condition that is relevant to
the insurance may invalidate the policy).
The Medical Screening Helpline may require You to obtain a medical
report from your General Practitioner or Consultant in order to assess
whether cover applies. Any costs incurred in obtaining this medical report
shall be borne by You.
Based on the Medical Screening Helpline’s assessment of the medical
information supplied to them, they will decide whether or not the person is
suitable for insurance, or if certain exclusions or restrictions should be
imposed. If the Medical Screening Helpline offers cover, it is subject to
written confirmation by them.
To declare a Pre-existing Medical condition or a change in Your state of
health or prescribed medication, You should contact the Medical
Screening Helpline during office hours on 0870 770 3918.
This policy will NOT cover any claims under Section 1 (Cancellation,
Curtailment or Trip Interruption) arising directly or indirectly from a PreExisting Medical Condition, known to You prior to the commencement of
the Period of Insurance, affecting any Close Relative, travelling companion
who is not insured under this policy or person with whom You intend to
stay whilst on Your Trip:
• for which they have required surgery, or inpatient treatment or hospital
consultations, or have been prescribed medication or undergone any
treatment, during the 90 days immediately prior to the commencement
of the Period of Insurance; or
• if they were on a waiting-list for, or have knowledge of the need for,
surgery, inpatient treatment or investigation at any hospital or clinic at
the commencement of the Period of Insurance; or
• if terminal diagnosis had been received prior to the commencement of
the Period of Insurance
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booking conditions
We are a trading division of TUI UK Limited, Company Number 02830117, having its
Registered Office address at TUI Travel House, Crawley Business Quarter, Fleming
Way, Crawley, West Sussex RH10 9QL and Our Agreement with you sets out what
you are legally entitled to expect from us when you buy our travel services.
Those travel services are as advertised by us but may also have restrictions set out in
our information section which should also be read carefully. Because we sell a wide
variety of travel products, you should read our information section and these terms
and conditions carefully, before you book, to see how they affect your specific travel
arrangements made by us.
Your travel booking
Whether you book alone or as a group, we will only deal with the lead booking name
in all subsequent correspondence, including changes, amendments and
cancellations. You must be 18 years old and possess the legal capacity and authority
to book as the lead name and travel on holidays with us and take up the offers
advertised by us if they are still available. You are responsible for ensuring the
accuracy of the personal details or any other information supplied in respect of
yourself and any other person travelling on the booking and for passing on any
information regarding the booking or any changes made in relation thereto, to all
persons travelling on such booking, including but not limited to information on
schedule changes or copies of booking confirmations.
In addition, if your holiday includes a flight, you are also responsible for (a) notifying us
prior to the time of booking of any personal circumstances and needs pertaining to a
person included in the booking including, without limitation, whether any such person
is not self reliant or is a person with mobility - for example if you, or a member of your
party, have difficulty in walking 500 metres; and (b) notifying us at any time from the
time of booking until 48 hours prior to the flight’s departure by calling our call centre if
any person travelling on the booking has ceased to be self reliant or a person with
reduced mobility or if a person previously reported to be with reduced mobility or as
not being self reliant does no longer fall into either category.
It is a condition of your booking with us that you and all other members of your party,
including infants and children, are adequately insured on holiday. Any person who is
under 18 years old must be accompanied by an adult on his or her journey.
There may be other restrictions and conditions on some offers, but these are
explained in the details of those offers. When you or (if you are booking through a
travel agent) your travel agent ask for your booking to be confirmed, we will confirm
the booking there and then, and set aside your chosen accommodation, holiday or
transport for you. Next, we will send you or your travel agent a Confirmation Invoice
within 14 days. We may not be able to confirm some of our ground arrangements
straight away (e.g. bespoke accommodation, tours etc). In these instances we may
issue a Confirmation Invoice. However, a contract for arrangements that have not
been confirmed on that invoice will only be made when we have sent you written
confirmation that those additional arrangements have been completed. If there is any
change to any of the details discussed at the time of booking, before the
Confirmation Invoice is issued, we will notify you promptly of any new or changed
details, including a change to the total price (if any). If any detail on the Confirmation
Invoice is not correct tell us or your travel agent immediately. If there is an obvious
error on the Confirmation Invoice we reserve the right to correct it as soon as we
become aware of it, but we will do this within 7 days of issuing the Confirmation
Invoice or, if your departure is within 7 days, no later than 24 hours before you go.
If any of these changes are not acceptable then you will be entitled to a full refund.
The contractual terms of Our Agreement apply between you and us because you
have chosen a Package Holiday with us (hereafter, a “holiday”) which is a ‘package’
within the meaning of The Package Travel, Package Holidays and Package Tours
Regulations 1992 and will enjoy the benefits conferred by it. We may transfer your
booking to another company within our group, but this will have no effect on your
holiday arrangements.
When you buy an ATOL protected air package or flight from us you will receive a
confirmation invoice from us (via our authorised agent through which you booked)
confirming your arrangements and your protection under our Air Travel Organiser's
Licence number 2165. In the unlikely event of our insolvency, the CAA will ensure that
you are not stranded abroad and will arrange to refund any money you have paid to
us for an advance booking. For further information visit the ATOL website at
http://www.atol.org.uk
The price of your holiday includes the amount of £1 per person as part of the ATOL
Protection Contribution (APC) we pay to the CAA. This charge is included in our
advertised prices and will be shown separately on your confirmation invoice.
The Price You Pay
All prices we advertise are accurate at the date published, but we reserve the right to
change any of those prices from time to time. Prices include a cost for fuel that was
estimated at the date of this publication. We reserve the right to add a fuel
supplement to holiday prices should this increase after the date of this publication.
Prices can go up or down. We will be able to tell you or your travel agent the up-todate price of your chosen travel arrangements and of any other services advertised
by us before confirming your booking.
Surcharges
We reserve the right to increase or decrease our brochure prices and correct errors
at any time. The current price will be advised to you at the time of booking.
In respect of confirmed bookings we adopt the ABTA rule on surcharges as follows.
The price of your travel arrangements is subject to surcharge in the event of our
costs increasing due to increases in transportation costs (e.g. increases in fuel or
scheduled air fares or the imposition of any airline surcharge which is part of the
contract between airlines (and their agents) and the tour operator/organiser),
government action such as increases in VAT, or any other government imposed
increases or adverse exchange rate variations. Even in this case we will absorb
increases up to a total amount equivalent to 2% of the holiday price, excluding
insurance premiums and any amendment charges. Only amounts in excess of this
2% will be surcharged. If this means paying more than 10% of the holiday price you
will be entitled to cancel your holiday with a full refund of all money paid to us except
for any premium paid for holiday insurance and amendment charges. Should you
decide to cancel in this situation you must do so within 14 days from the issue date
printed on the invoice. Prices are based on the currency exchange rates of 2.09
Swiss francs equalling £1; and 1.40 Euro equalling £1.
If we change or cancel your holiday
It is unlikely that we will have to make changes to or cancel your holiday. However
the arrangements we offer are planned many months in advance and we reserve the
right to make changes to and correct errors in brochure and holiday details both
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before and after your booking has been confirmed and cancel confirmed bookings.
However, we will not make any significant changes (as defined below) to your
booking unless we are able to notify you not later than 14 days before departure
(except in the case of ‘Force Majeure’ as defined below and providing you have given
ourselves a telephone number by which you can be contacted during and out of
working hours, or if the change is brought about by circumstances beyond our direct
control). We also promise we will not cancel your holiday eight weeks or less before
departure unless you fail to make full payment on time or we are forced to do so as a
result of ‘Force Majeure’ as defined below or if cancellation is due to circumstances
beyond our direct control. Where a significant change or cancellation becomes
necessary, we will inform you or your travel agent as soon as is reasonably possible.
A significant change is one we make to your holiday arrangements before departure
that involves changing your UK departure airport, resort, accommodation, or time of
departure or return by more than 12 hours. All other changes will be treated as
‘minor changes’. Where we have to make a significant change or cancel (except
where you default in payment), we will offer you the choice of the following options
where there is time to do so before departure: (a) (for significant changes) accepting
the changed arrangements or (b) purchasing another holiday from us of at least a
comparable standard if available (with you paying or receiving a refund in respect of
any price difference subject to the rest of this clause) or (c) cancelling or accepting
the cancellation and receiving a full refund of all monies paid to us. In the event of a
significant change or cancellation, we will in addition pay you compensation in
accordance with the compensation scale and provisions set out below subject to the
following exception. No compensation can be paid and no liability beyond offering the
above mentioned options can be accepted where we are forced to make a change
or cancel as a result of unusual and unforeseeable circumstances beyond our
control, the consequences of which we could not have avoided, even with all due
care. Such circumstances may include those mentioned under ‘Force Majeure’
below. Except where (1) a significant change is made for a reason within our direct
control less than 14 days before departure or (2) we cancel due to a reason within
our direct control 8 weeks or less before departure, our liability is limited to offering
the above mentioned choices and (where applicable) the payments set out in the
Force Majeure
We regret we cannot accept liability or pay any compensation where the performance
or prompt performance of our contractual obligations is prevented or affected by
reason of circumstances amounting to ‘Force Majeure’. In these booking conditions
‘Force Majeure’ means any event that we or the supplier of the service(s) in question
could not, even with all due care, foresee or forestall. Such events may include (by
way of example and not by way of limitation) war or threat of war, riots, civil strife,
terrorist activity, industrial disputes, natural or nuclear disaster, fire, adverse weather
conditions, and all similar events.
Liabilities
1. Subject to ‘Force Majeure’, we accept responsibility in the event that the services
which we contract to provide are deficient or not of reasonable standard. We also
accept responsibility for the acts and/or omissions of our employees, agents, subcontractors and suppliers providing the individual(s) concerned were at the time
carrying out work authorised by us. Please note that this paragraph does not
apply where you suffer death, bodily injury or illness for whatever reason. In all
cases except where loss and/or damage to luggage or personal possessions
(including money), personal injury, illness or death results or a lower limitation
applies to the claim, the maximum amount we will have to pay the person(s)
affected if we are found liable to them on any basis is twice the price (excluding
insurance premiums and amendment charges) paid to us by that person/those
persons for their holiday. For lost and/or damaged luggage or personal
possessions (including money) our liability is limited to a maximum of £25.00 per
person in total as you are assumed to have taken out adequate travel insurance in
respect of your holiday.
2. Subject to these booking conditions we accept responsibility, should you or any
member of your party suffer death, injury or illness as a result of any failure to
perform or improper performance of any part of our contract with you by any of
our employees, agents, suppliers or sub-contractors (providing the individual(s)
concerned were at the time carrying out work authorised by us) except in the
following situations, We will not be liable where any failure to perform or improper
performance of the whole or any part of our contract was due to:
scale below. Where our liability is so limited, we regret we cannot meet any expenses
(a) the act(s) and/or omissions of the person(s) affected or
or losses you may incur as a result. No compensation is payable for minor changes
(b) those of a third party not connected with the provision of your holiday and
which were unforeseeable and unavoidable or
or where we make a significant change or cancel more than eight weeks before
departure. Minor changes do not entitle you to cancel or change to another holiday
without paying our normal charges.
Period before scheduled departure within
which a significant change is notified to you
Compensation per person
More than 56 days
Nil
43 - 56 days
£ 20
29 - 42 days
£ 30
15 - 28 days
£ 45
0 - 14 days
£ 70
Where accommodation is offered and accepted in the same official category as the
original accommodation but with a higher brochure price, any difference in price will
be deducted from any compensation payable. In no case will we pay compensation if
accommodation is offered and accepted in a higher official category than that
originally booked in the same resort, where no additional payment is made by you.
(c) an event which either ourselves or the supplier of the service(s) in question
could not have foreseen or avoided even with all due care. The specific
promises we made to you about the contracted arrangements and the laws
and regulations of the country in which the injury, illness or death occurred will
be used as the basis for deciding whether the services in question had been
properly performed.
If the particular services which gave rise to the injury, illness or death complied
with the local laws and regulations applicable to those services at the time of the
injury, illness or death, the services will be treated as having been properly
performed. This will be the case even if the services did not comply with the laws
and regulations of the UK which would have applied had those services been
provided in the UK.
3. It is a condition of the acceptance of liability set out in clauses 1 and 2 above that
you notify any claim to ourselves and our supplier(s) strictly in accordance with the
procedure set out under ‘Complaints and Arbitration’. Further, where any payment
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is made, the person(s) receiving it must assign to ourselves or our insurers any
rights they may have to pursue any third party and must cooperate with ourselves
and our insurers.
4. Where you suffer by misadventure, illness, personal injury or death as a result of an
activity which does not form part of your holiday arrangements, nor of an
excursion offered through us, we will advise and assist as much as reasonably
possible. Such assistance may include, at our absolute discretion, financial
assistance with initial legal costs in the event of your deciding to take legal action
against the third party responsible as a result provided such assistance is
requested within 90 days of the date of misadventure. All assistance, whether
financial or otherwise, is subject to a maximum cost to ourselves of £5,000 per
booking form. In the event of there being a successful claim for costs against any
third party or a suitable insurance policy or policies being in force, we shall be
entitled to recoup the costs we have actually incurred from you.
5. Flexiski cannot accept responsibility for clients missing aircraft due to late check-in
at the airport.
6. Very rarely, we may be forced to curtail holidays in the event of circumstances
amounting to ‘Force Majeure arising (see ‘Force Majeure’). In this very unusual
situation, we regret we cannot make any refunds (except where we obtain these
from suppliers), pay any compensation or meet any expenses you may incur as
a result.
Air Carrier Liability for Passengers and their Baggage
1. Compensation in the case of death or injury: There are no financial limits to the
liability for passenger injury or death. For damages up to 100000 SDRs
(approximately £80,000) the air carrier cannot contest claims for compensation.
Above that amount, the air carrier can defend itself against a claim by proving that
it was not negligent or otherwise at fault. If a passenger is killed or injured, the air
carrier must make an advance payment, to cover immediate economic needs,
within 15 days from the identification of the person entitled to compensation. In
the event of death, this advance payment shall not be less than 16000 SDRs
(approximately £13,000).
2. Passenger delays: In case of passenger delay, the air carrier is liable for damage
unless it took all reasonable measures to avoid the damage or it was impossible to
4. Liability of contracting and actual carriers: If the air carrier actually performing the flight
is not the same as the contracting air carrier, the passenger has the right to address a
complaint or to make a claim for damages against either. If the name or code of an
air carrier is indicated on the ticket, that air carrier is the contracting air carrier.
5. Time limit for action: Any action in court to claim damages must be brought within
two years from the date of arrival of the aircraft, or from the date on which the
aircraft ought to have arrived.
6. Basis for the information: The basis for the rules described above is the Montreal
Convention of 28 May 1999, which is implemented in the Community by
Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and
national legislation of the Member States.”
Sea Travel Conditions of Carriage & International Conventions:
Land, sea and air carriers will have their own conditions of carriage with which you
must comply. In the case of sea travel the provisions of the Athens Convention 1974
relating to the carriage of passengers and their luggage by sea may apply. This
Convention and the sea carriers conditions of carriage may continue to apply to you
and your party throughout your stay on board the ship, and during boarding and
disembarkation. This Convention presumes that your baggage has been delivered
undamaged unless you give full written details to the carrier (1) in the case of
apparent damage, before you disembark from the ship or the baggage is redelivered
to you; or (2) in the case of damage which is not apparent or of loss, within 15 days
of disembarkation or from the time when the baggage should have been redelivered
to you. The Athens Convention, and the carriers’ conditions of carriage, may limit or
exclude liability for death or personal injury, or loss of or damage to luggage, and
make special provisions for valuables. A copy of the conditions of carriage applicable
to your holiday, and the Athens Convention referred to above, can be supplied on
request. You must comply with the conditions of carriage applied by land, sea and air
carriers. The provisions of the Warsaw Convention 1929 (as amended) concerning
the carriage of passengers and their luggage by air, and the airlines’ conditions of
carriage, may apply to you and your party during your flight, and during boarding and
disembarkation. These provisions and conditions may limit or exclude liability for
death or personal injury, or loss of or damage to luggage, and may make special
provisions for valuables. We will supply a copy of the conditions of carriage applicable
to your holiday, and of the Warsaw Convention, if you request them.
take such measures. The liability for passenger delay is limited to 4150 SDRs
(approximately £3,300).
3. Baggage delays: In case of baggage delay, the air carrier is liable for damage
unless it took all reasonable measures to avoid the damage or it was impossible to
take such measures. The liability for baggage delay is limited to 1000 SDRs
(approximately £800). The air carrier is liable for destruction, loss or damage to
baggage up to 1000 SDRs (approximately £800). In the case of checked
baggage, it is liable even if not at fault, unless the baggage was defective. In the
case of unchecked baggage, the carrier is liable only if at fault. A passenger can
benefit from a higher liability limit by making a special declaration at the latest at
check-in and by paying a supplementary fee. If the baggage is damaged, delayed,
lost or destroyed, the passenger must write and complain to the air carrier as
soon as possible. In the case of damage to checked baggage, the passenger
must write and complain within seven days, and in the case of delay within 21
days, in both cases from the date on which the baggage was placed at the
passenger’s disposal.
Special Requests and Medical Problems
If you, or any member of your party has a medical problem or disability which may
affect your holiday, please tell us before you confirm your booking so that we can
advise as to the suitability of the chosen arrangements. In any event, you must give
us details in writing at the time of booking. Any special requests must be advised to
us at the time of booking and clearly noted on the booking form. Whilst we will
endeavour to meet/pass on to suppliers any reasonable requests wherever possible
we cannot guarantee that they will be fulfilled and failing to do so will not constitute a
breach of contract on our part.
Health Requirements
Always check with your doctor as to which inoculations and health requirements are
advisable or necessary well before you travel. You should also refer to the
Department of Health leaflet, ‘The Travellers’ Guide to Health’. At the time of going to
print there are no compulsory vaccinations for British citizens for the destinations
featured in this brochure.
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Local Safety Standards and Suppliers Conditions
Please note, it is the requirements and standards of the country in which any services
which make up your holiday are provided which apply to those services and not
those of the UK. As a general rule, these requirements and standards will not be the
same as the UK and may be lower. Suppliers provide the services which make up
your holiday in accordance with their own terms and conditions. Some of these terms
and conditions may limit or exclude the supplier’s liability to you, usually in
accordance with applicable international conventions.
Flights, Timings and Delays
Please note flight timings may change. The information shown in this brochure and
given on booking is for guidance purposes only. Latest times will be shown on your
itinerary. However, times may change again and we will, if possible, advise you of any
further changes before your date of travel. The majority of our flight tickets are
electronic (called “E”-tickets) which means you will not receive a paper ticket.
Occasionally, we may send you a paper ticket. We will not usually be in a position to
advise as to the aircraft type which will be used in connection with any flight at the
time of booking. When we confirm the airline, aircraft type or or airport of destination
which will be used for your holiday at any time, this information may change. If it
does, the change will not entitle you to cancel or change to another holiday without
paying our normal charges. It is your responsibility to ensure that you and all
members of your party are at the correct departure point at the correct time. We
cannot accept responsibility for clients missing aircraft or other transport due to late
check-in at the airport. Please note flight tickets are normally non-refundable. Please
also note that should you miss your outbound scheduled flight, for any reason, the
airline will automatically cancel your inbound leg. Should you wish to have a more
flexible ticket, please ask one of our consultants for details.
Travel Insurance
It is a condition of our accepting your booking that you take out our special travel
insurance or alternatively, at that time, arrange a policy yourself which provides
comparable or greater cover. This alternative policy must also offer a 24 hour
emergency telephone and repatriation service. In the event of any emergency, should
you not have adequate insurance cover, we will offer all reasonable assistance but it
must be understood that you will be responsible for any costs involved. It is your
responsibility to arrange additional insurance cover exceeding the maximum amounts
payable under our policy or providing cover for additional areas of risk if you consider
our policy is not adequate for the particular needs of your party.
Photographs
These are intended to give an overall impression rather than details. Any item of
furniture or chattels which appear in the photographs may have been changed or
removed from the accommodation.
Behaviour
We reserve the right to terminate the holiday arrangements of any client who, in our
opinion or in the opinion of any airline pilot, accommodation owner or manager or
other person in authority, is causing or is likely to cause distress, annoyance or
danger to any of our other clients, employees or any third party, or damage to
property. In this situation our responsibility for the holiday of the person concerned
will immediately cease and we will not be liable to pay any compensation, make any
refund or meet any expenses that they may incur as a result. Where applicable,
full cancellation charges will apply. Please note we do not accept animals or pets in
our properties.
Financial Security
We have arranged a bond lodged with the Civil Aviation Authority for holidays and
travel arrangements in this brochure and we hold Air Travel Organisers License
(ATOL) number 2165. For holidays and travel arrangements which do not include
travel by air we have arranged a bond with the Federation of Tour Operators Trust
Fund Limited. This means that in the unlikely event of our insolvency before or during
your holiday, you will be returned to the UK (if you are abroad) or, if your holiday has
not yet started, the money which you have paid us will be returned to you in full. We
are also members of the Association of British Travel Agents (ABTA) membership
number V378X. These Booking Conditions and this brochure comply with their code
of conduct for tour operators.
Consumer Levy
Proposals are presently being considered for the introduction of a ‘consumer levy’ on
all holidays. If such a levy is introduced during the validity of this brochure, we reserve
the right to increase the advertised prices to include the levy and to pass on the levy
in respect of confirmed bookings. In this situation the surcharge paragraph set out
above will not apply. Any levy will be shown as a separate item on your invoice.
Star Categories/Country Standards
Chalets are not hotels and as such are not classified by the local tourist authorities.
Please rely on the descriptions we provide. For hotels, the ratings fixed by the local
tourist authority are shown where available. Generally speaking, these ratings are not
comparable to rating systems used in the UK. Please note that in Austria, twin beds
usually consist of two separate mattresses attached to a singe frame or headboard
and they cannot be separated. This style is known as an Austrian Twin. Similarly in
many hotels (in all countries) a “double” bed may consist of two mattresses on
separate bases, zipped together.
Foreign Office Travel Advice
Current travel advice is readily available from the Travel Advice Unit,
1 Palace Street, London SW1E 5HE. Tel: 0207 238 4503, Fax: 0207 2384545. FCO
travel advice notices are also displayed on BBC2 (Ceefax).
Holiday Security SkiBound Ltd (trading as Flexiski) is a fully bonded tour operator,
licensed by the Civil Aviation Authority (ATOL 2165). This means that the money you
pay up-front is protected. In the unlikely event that Flexiski should encounter financial
problems before you travel with us, you would get your money back. Should the
problems arise while you are on holiday, you would be able to enjoy your holidays and
fly home without hassle.
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your agreement with us
Period before departure
written notification of cancellation
is received by us:
Your contract
By asking us or your travel agent to confirm your booking, you are accepting on behalf
of all persons travelling on this booking that the terms of this Agreement, which
incorporate the information, restrictions and obligations set out in our ‘Booking
Information’, and the conditions of any terms and conditions of carriage constitute the
entire agreement between us with regard to your booking and your travel arrangements.
You also consent to our processing personal information about you and other members
of your party. Where the context permits, reference to “you” and “your” will include you
and all persons travelling on this booking. Your contract with us is subject to the laws
and jurisdiction of England and Wales. You may however choose the law and jurisdiction
of Scotland or Northern Ireland if you wish to do so.
56 days or more in advance
Deposit only
42 - 55 days
30% of holiday cost (or deposit if greater)
28 - 41 days
65% of holiday cost
14 - 27 days
90% of holiday cost
1 - 13 days
100% of holiday cost
Cancellation charges are calculated from the date written notification of cancellation is
received by us as a percentage of the total holiday cost, excluding supplements,
ski school payments, published fare flight costs, amendment charges and insurance
premiums, which are not refundable in the event of your cancellation. Please note that if
numbers in a group fall, the holiday cost will be recalculated based on the final number
of guests plus any cancellation charges that may apply to the cancelled people.
Please note that where we confirm a ski school reservation on your behalf you personally
enter into a contract direct with that ski school.
Paying for your travel arrangements
We accept MasterCard, Visa, Barclaycard, AMEX and debit cards. All credit cards
transaction carry a 2% charge, except for AMEX which is 2.5%. This means that you
may telephone your requirements for immediate booking. All bookings, including those
made by telephone, are subject to these booking conditions. You must submit a
completed and signed booking form accepting these conditions on behalf of all party
members at the time of booking together with a deposit of £150 per person for Amalien
Haus booking, 20% of holiday cost for all other chalets, 30% of holiday cost for hotel
bookings and 100% of published fare flight costs, or the full holiday cost if booking within
10 weeks of departure, and all applicable insurance premiums. Please note some of our
hotels may request a 50% deposit payment. If so, we will advise you at the earliest
opportunity. The balance of the holiday cost must be received by us no later than 10
weeks prior to departure. If payment is not received in full and on time we reserve the
right to treat the booking as cancelled by you and to apply the cancellation charges set
out under ‘Cancellation’ below. You may need time to agree holiday details with other
party members. To enable you to do so we will normally hold your chosen holiday as an
option until close of business on the third day when it will be automatically cancelled
unless you have confirmed the booking with us. A binding contract comes into existence
between us when your booking is confirmed as definite to you by telephone or, all other
cases, when we despatch your confirmation invoice. This contract will be governed by
English Law and is subject to the exclusive jurisdiction of the Courts of England and
Wales. You must check your confirmation invoice, tickets and all other documentation
carefully as soon as you receive it.
You must also let us know straight away if anything appears to be incorrect as it may not
be possible to make changes at a later stage. We regret we cannot accept liability if we
are not notified of any errors within ten days (three days for tickets) of our dispatching the
document in question. The person making the booking must be at least 18 years of age
and guarantee payment to us of the total holiday cost on behalf of, and with the consent
of, all persons for whom the booking is made.
Booking Alterations
If you wish to make any changes to your confirmed holiday, we will endeavour to assist
although we cannot of course guarantee that we will be able to meet any particular
request. Where we can meet a request, an amendment fee of £40 per person, per
booking will be payable together with all costs we incur or our suppliers impose or incur
as a result.
Cancellations
Should you or any member(s) of the party need to cancel your holiday, the
first named person on the booking form must inform us in writing immediately.
Cancellation charges to compensate us for the costs of making your booking and the
risk we may be unable to sell your holiday will be payable as follows:
Cancellation charge
per person cancelling:
Complaints and Arbitration
We make every effort to ensure that you have a trouble-free holiday. In the event of a
complaint concerning the holiday you should immediately report it to your Flexiski
representative in the resort and to the relevant supplier, specifying in writing all the pertinent
details in order to give us a fair opportunity to investigate the matter. Our representative
and/or supplier will naturally do his/her best to resolve the matter on the spot. If you remain
dissatisfied, the complaint in resort should be followed by a formal notice of complaint
which must be received by us not later than 28 days after the end of your holiday.
We regret that we cannot accept liability for any claims which are not notified entirely in
accordance with this clause. Disputes arising out of, or in connection with, this contract
which cannot be settled amicably may be referred to arbitration under a special scheme
which is administered quite independently by the Chartered Institute of Arbitrators.
The scheme provides for a simple and inexpensive method of arbitration based on
documents alone with restricted liability for the customer in respect of costs.
The scheme does not apply to claims for an amount greater than £1,500 per
person/£7,500 per booking form, nor to claims which are solely or mainly in respect of
physical injury or illness or the consequences of such injury or illness. Application for
arbitration should be made within 9 months of the end of the holiday, but in exceptional
circumstances may be offered outside this period.
Conduct While Travelling
We reserve the right to refuse to accept you as a customer or continue dealing with you
if your behaviour is disruptive or affects other travellers or is threatening or abusive
towards our staff or agents in the UK or resort, on the telephone, in writing or in person.
If the Captain of your flight or cruise ship or any of our resort staff believes that you could
be disruptive or that you are suffering from a contagious disease, they can also refuse to
let you proceed with your travel arrangements or restrict your movements on board or
disembark you from a ship or aircraft. If you are disruptive and this means you are not
allowed to board the flight outbound from the UK, we will treat your booking as
cancelled by you from that moment, and you will have to pay full cancellation charges.
If this occurs overseas then you will become responsible for your own return home and
any other members of your group who cannot or will not travel without you. If you are
refused carriage because of your disruptive behaviour, or that you are under the influence
of alcohol or drugs, your airline may pass on your details and date of the refusal of
carriage to other airlines for their information. This in turn may make it difficult for you to
book other airline tickets. In any of these circumstances no refunds or compensation will
be paid to you and we may make a claim against you for any costs and expenses
incurred as a result of your behaviour e.g. the cost of diverting an aircraft or ship to
remove you. Criminal proceedings may also be instigated.
Breakages and Damages
You are responsible for any breakages, losses or damages caused during your stay in
your accommodation and it is your responsibility either to put right the damage or to
make full payment to our local representative before departure from the resort.
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data protection policy
Privacy policy: TUI UK Limited’s Privacy Policy sets out what information we collect,
how we collect it, and what we do with it.
2. You may indicate your preference regarding receiving third party direct marketing
material.
Information about you
Your information: This refers to information such as your name, contact details, travel
preferences and special needs/disabilities/dietary requirements that you supply us or
is supplied to us, including any information about other persons on your booking
relating to the same (“your information”). Your information is collected when you
request information from us, contact us (and vice versa) or make a booking with us.
You are responsible for ensuring that other members of your party are aware of the
content of our Privacy Policy and consent to your acting on their behalf in all your
dealings with us. We will update your information whenever we get the opportunity to
keep it current, accurate and complete.
3. If do not wish to receive such information or would like to change your preference,
please refer to point (2) of “Your Rights” below.
Our use of your information
1. For the purpose of providing you with our services, including your flight, holiday or
insurance, etc., we may disclose your information to our service providers (who
could be located outside the UK/EEA). In order for you to travel overseas, it may
be mandatory (as requested government authorities at the point(s) of departure
and/or destination) to disclose your information for immigration, security and antiterrorism purposes, or any other purposes which they determine appropriate.
Even if not mandatory, we may exercise our discretion to assist where appropriate.
2. We may collect and use your information for the purposes set out in our registration
with the Office of the Information Commissioner, and disclose the same to our
“group companies” (some of whom are outside the UK/EEA) for business
purposes. We may also disclose your information to companies who act as “data
processors” on our behalf, or to our service providers operating systems or
business functions on our behalf, some of whom are outside the UK/EEA. These
purposes include administration, providing services (and contacting you where
necessary), customer care, improving our service, business management and
operation,re-organisation/structuring/sale of our business (or our group companies),
risk assessment, security and crime prevention/detection, research and analysis,
marketing, monitoring, measuring and assessing customer purchasing preferences
and trends, dispute resolution, credit checking and debt collection.
3. Some of your information (such as health or religion) may be considered “sensitive
personal data” under the Data Protection Act 1998. We collect it to cater to your
needs or act in your interest, and we are only prepared to accept sensitive
personal data from you on the condition that we have your positive consent. By
booking with us you also agree for your insurers, their agents and medical staff to
disclose relevant information (which may contain sensitive personal data) to us in
circumstances where we need to act in the interest of everyone in the group you
are travelling with. For example, if your illness at resort is infectious we may need
to make special arrangements for you and also ensure that you do not return with
the group immediately. If you do not agree to Our Use of Your Information above,
we cannot do business with you or accept your booking.
Direct marketing material
1. We may from time to time contact you with information on offers of goods and
services, brochures, new products, forthcoming events or competitions from our
holiday divisions and our holiday group companies. Please note that our websites
will assume you to agree to e-communications when you make a booking. You will
be given the opportunity on every e-communication we send you to indicate that
you no longer wish to receive our direct marketing material.
Your rights
1. You have the right to ask in writing by completing our Data Subject Access
Request form for a copy of the information we hold about you (for which we may
charge a fee) and to correct any inaccuracies in your information.
2. You have the right to ask in writing not to receive direct marketing material about
our products and services. If the following facilities are available, you can amend
your previous preference on our website(s), using our “unsubscribe e-mail” or in
literature which you subsequently return to us. Once properly notified by you, we
will take steps to stop using your information in this way.
3. If you would like a list of our group companies or brands, please send us your request.
Our registered address is at TUI Travel House, Crawley Business Quarter, Fleming
Way, Crawley, West Sussex, RH10 9QL. Please address your correspondence to the
Assistant Company Secretary.
Foreign controls
Outside the European Economic Area (EEA), note that controls on data protection in
such countries may not be as strong as the legal requirements in this country.
Use of tools/"cookies" and links to other websites
If our contact and dealing with you is via our website(s), we may use “cookies”.
Cookies allow us to identify your computer but not you personally. You can set your
web browser to refuse cookies. However, you may not be able to enjoy all the
facilities if you do so.
We collect information relating to customer trends and patterns and use cookies and
software tools to measure site usage and related information. If you are making a
purchase, we may also use cookies to keep track of the transaction from one web
page to another.
Our website(s) may contain links to other sites not controlled by us. We are not
responsible for the actions, content or the privacy policies of those websites. It is
your responsibility to check the status of these sites.
Monitoring
To ensure that we carry out your instructions accurately, to help improve our service
and in the interest of security, we may monitor and/or record: (1) your telephone calls;
(2) customer activities using CCTV recording equipment in and around our premises;
and (3) customer transactions and activities on our website. All recordings are and
shall remain our sole property.
Security statement
We have taken all reasonable steps to have in place appropriate security measures to
protect your information.
Changes to this policy
Any changes to this Policy will be either posted on our website, brochure and/or
made available on request.
how to book
for bookings and enquiries
• Please call our reservations team on 0208 939 0861 to check
availability or to find out more information about our holidays.
• We will normally hold provisional reservations for up to three
working days. During which time we ask that you send us your
signed completed booking form and deposit.
• Deposits are as follows:
30% for chalets and hotels
50% for chalets at peak dates
100% for fully published fares and low cost airlines
Please note some hotels may require a 50% deposit and in
these cases we will inform you at the time of booking.
• Please note that there is a 2% transaction fee for credit card
payments (2.5% for Amex). There is no charge for debit cards and
we are also happy to receive payment by cheque or bank transfer.
• Please ensure you fill in the booking form as fully as possible
and send or fax this to us. Please complete title, first name and
surname (as shown on passport) for each person in your
group. Please also advise us of any ski school requirements or
other special requests.
• Once we have received your deposit and completed booking form
we will send written confirmation of your holiday and your invoice.
• The balance of your holiday is due 10 weeks before departure.
If making a reservation within 10 weeks of departure we ask
you to pay the whole holiday cost at this point.
• Your final documentation will be sent to you about two weeks
ahead of departure. Your contract with us is governed by the
booking conditions set out on pages 53 to 56.
flexiski
kings place
12-42 wood street
kingston-upon-thames
surrey, KT1 1JY
tel:
020 8939 0861
email: [email protected]
web: www.flexiski.com
registered office: TUI travel House, crawley business quarter,
flemming way, crawley, west sussex, RH10 9QL
flexiski is a trading division of TUI UK limited.
company number 02830117

quality flexibility service

Transcription

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